Fintnews No. 18, September 2008
The Electronic Newsletter of the First International Network on Trust
Table of Contents:
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1. ABOUT FINT .............................................................................................................. 1
2. Call for Papers: MOR Deadline extended to 1 February, 2009 ................................... 1
3. Measuring Trust ........................................................................................................... 2
4. WORKSHOP ON TRUST WITHIN AND BETWEEN ORGANIZATIONS ............ 2
5. CONFERENCE: Trust Culture and Gender................................................................. 3
6. SPECIAL AWARD for Peter Smith Ring and Andrew Van de Ven ..................... 4
7. RECENT DOCTORATES IN TRUST-RELATED RESEARCH............................... 4
8. NEW BOOK: TRUST AND NEW TECHNOLOGIES (Special Offer 35% Discount to FINT
members!) ............................................................................................................................ 5
9.
Special Topic Forum on Relationship Repair for the Academy of
Management Review .................................................................................................... 5
10.
EARLY VIEW ARTICLES AND CHAPTERS ...................................................... 6
11.
RECENT ARTICLES AND CHAPTERS ............................................................... 6
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1. ABOUT FINT
FINT (First International Network on Trust ) is an international group of academics and
practitioners, who are interested in the study of trust. Besides FINTnews, the FINT
newsletter, and the FINTwebsite (currently out of commission), we also have a biannual
EIASM Workshop on Trust. The next FINT workshop will be held in Madrid, Spain, on
January 18 & 19 in 2010. See notice below.
Please send your items for the next Edition to the Editor (r.zolin@qut.edu.au) anytime. Please
feel encouraged to forward this newsletter and to pass additional email addresses for the
mailing list on to the Editor. Your news not included here? Tell the Editor about it!
FINT Membership: If you have an interest in trust research, you are invited to join FINT and
get free access to our resources website. To join please send an email to Roxanne Zolin at
r.zolin@qut.edu.au. We'll send you a short questionnaire and instructions to access the website.
Editor: Roxanne Zolin.
r.zolin@qut.edu.au
2. Call for Papers: MOR Deadline extended to 1 February, 2009
Management and Organization Review
Special Issue on ‘Building, Maintaining and Repairing Trust across Cultures’
Guest Editors:
John Child, University of Birmingham, UK Graham Dietz, Durham University, UK Nicole Gillespie, University
of Melbourne, Australia Peter Li, California State University, Stanislaus, US Mark N. K. Saunders, Oxford
Brookes University, UK Denise Skinner, Coventry University, UK
Submission Deadline: February 1, 2009
Within the work setting, changes in work relationships and patterns (e.g., virtual teams, flatter hierarchies) and
changes in societal expectations have accorded trust much greater significance in recent years. Yet, it remains
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unclear how trust is built, maintained and repaired across multiple interacting cultural groups of influence such as
nations, industries, professions and organizations, as well as sub-cultures within organizations, and cultures based
in ethnic and religious differences. Trust is understood to be central to human and group relations, and lies at the
very foundation of society and civilization. Extant research and theory highlights how trust facilitates effective
organizational performance through enhancing and enabling cooperation among disparate parties, open
information sharing, mutual influence and acceptance, problem solving, commitment and job satisfaction, as well
as a range of individual, group and organizational performance outcomes. The changing nature of organizations,
their markets, employment patterns, and the social and political environments within which they operate
necessitates an increased need for effective relationship building across different cultural groups or spheres. In
particular, the increasing globalization of trade and transfers of capital and labour has meant that complex
interdependencies within and between different organizations are developing, in the form of partnerships,
networks and cross-boundary joint ventures. Trust is believed to be particularly important for success in complex
environments characterized by high ambiguity and uncertainty, such as cross-cultural collaborations, yet the place
and role of contextual ‘culture’ variables has, as yet, received limited attention, and the evidence presented thus
far reports conflicting results.
With this special issue of MOR, we seek to further our understanding of trust and the ways in which it is built,
maintained and repaired across cultures. We use the term culture in its broadest sense to encompass national,
organizational, professional and industry cultures. Exploration of the issues relating to trust can, and do, take place
in many settings and from a range of theoretical stances (e.g., economic, psychological, sociological). Rather than
focusing on trust in a particular setting (e.g., public or private sector), we welcome contributions that address the
theme of enabling trust across a broad range of cultural groups. The cross-cultural dimension of trust processes is
critical to this special issue. It is intended that successful papers will add significantly to our understanding of the
formation, maintenance and repair of trust within and across different cultures.
In keeping with the mission of MOR, papers addressing issues of trust in the Chinese context or that compare
China to other cultural contexts would be very welcome. We invite submissions that address but are not limited to
the following issues:
a) Trust at the interface of culturally distinct organizations. This might include business-to-business trust, as well
as trust between business and other organizations, such as trade unions, government, the European Union, public
sector organizations (e.g., public–private sector partnerships), religious bodies and professional networks.
b) Trust between organizational sub-cultures. Topics of interest here would include trust between organizational
subcultures, hierarchies or professional subgroups.
c) The capacity of cultures to facilitate trust within and between organizations. How do cultures and organizations
promote or impede trust?
d) How individuals accommodate and respond to the multiple cultural influences on their own attitudes and
behaviours in relation to trust.
Questions about the special issue should be directed to Lead Guest Editor Nicole Gillespie (n.gillespie@mbs.edu),
John Child (j.child@bham.edu.uk) or Anne Tsui (anne.tsui@ asu.edu). Papers for the special issue should be
submitted electronically to both Nicole Gillespie and the MOR office at iacmr.mor@asu.edu
3. Measuring Trust
Ashleigh, M.J., & Nandhakumar, J., (2007) 'Trust and Technologies: Implications for
technology supported engineering working practices'. Decision Support Systems, Vol 43: (2),
607-617
4. WORKSHOP ON TRUST WITHIN AND BETWEEN ORGANIZATIONS
Dear FINT members,
Many of you have participated in one or more of the first four workshops, which were all
organized in Amsterdam late in the month of October. This time we shift the date a bit to be
sure that rooms will be available at European Universities, since we intend to make the
workshop travelling from now on. We start this adventurous journey in Europe, Spain
The next workshop on Trust within and between Organizations will be held in Madrid on
Thursday 28 and Friday 29 January 2010. Our local host will be Jose Maria Peiro, professor
at the University of Valencia.
We are proud to announce Sirkka Jarvenpaa and Ranjay Gulati as key note presenters
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The call for papers will be posted at the EIASM website in the week of January 19, both
specific theme tracks calls and a general call.
Two dates are worth noting:
Extended abstracts (800-1000 words) are due on June 1 (2009). Notice about acceptance will
be given by the end of June. Final papers are due on November 21 (2009).
We expect this fifth ‘Lustrum’ workshop to be inspiring and productive, as the first four were,
but the participants make things happen, not the organizers.
We therefore invite you cordially to participate in this event and bring your best ideas to
the table at the workshop, to further trust theory and trust research.
Best wishes, Katinka Bijlsma-Frankema and Sim Sitkin
5. CONFERENCE: Trust Culture and Gender
November 28, 2008
International Conference 2009
Trust, Culture and Gender“
The Orient Institute for Intercultural Studies is planning to hold a
conference titled “Trust, Culture and Gender” in Heilbronn on the
13th and 14th of November 2009. After the publication of the book
“Trust in the intercultural context” the results of the research
project “Determinants of Trust Development between Arabs and
Germans” are now fully available. The conference shall make a
contribution to the discussion about the current research results
as well as the preparation of a new research project about
“Gender aspects of trust”.
The Orient Institute for Intercultural Studies will send two more
discussion papers for the preparation (anticipated in the middle
of March 2009) and would like to ask for commented drafts of
abstracts, whereas the abstracts do not necessary have to refer to
the Arabic region. We would like to integrate further perspectives
from different regional areas into the discussion.
The discussion papers that are still to be sent refer to the current
research results on the one hand, and on the other hand they deal
with the topic “Trust and Gender”. The main focus is business
cooperation.
As we will apply for support of the conference by DFG, we will
need a participation list first of all. Therefore we would be very
pleased if you were interested and if you were available at the
planned conference. Besides, we welcome your recommendation
of further international researchers and your help by gaining
them as participants of our conference.
We would appreciate an early answer and thus your expression of
interest – if possible until 15 December 2008. Please email to:
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ois@hs-heilbronn.de
Kind regards,
Prof. Dr. Elias Jammal Melanie Leistikow
Institute Director Academic Assistant
6. SPECIAL AWARD for Peter Smith Ring and Andrew Van de Ven
The Dan and Mary Lou Schendel Best Paper award recognizes a paper
published at least five years ago that has made a lasting contribution to
scholarship in strategic management. This year’s winner is Structuring
Cooperative Relationships between Organizations, by Peter Smith Ring and
Andrew Van de Ven, published in 1992. Structuring Cooperative
Relationships examines governance structures and processes in cases of
repeated cooperation among multiple organizations. The paper highlights
relationships between risk and trust, contracts and contracting processes, and
governance mechanisms. Peter and Andy’s work helped stimulate a rich and
multi-faceted literature on these topics that continues to evolve in the
academic and business literatures.
http://smj.strategicmanagement.net/smj_best_paper.php
7. RECENT DOCTORATES IN TRUST-RELATED RESEARCH
Congratulations!
Perhaps my recent PhD thesis is of interest for readers of the FINT newsletter: Trust
across Distance: A network approach to the development, distribution and
maintenance of trust in distributed work groups. Norwegian University of Science and
Technology, Faculty of Social Sciences and Technology Management, Department of
sociology and political science.
Extended abstract and PDF copies can be downloaded here: http://www.divaportal.org/ntnu/abstract.xsql?dbid=2246
Best regards
Tom Erik Julsrud,
Norwegian University of Science and Technology (NTNU)
Telenor Research & Innovation
NORWAY
Mobile: +6 016 2110 665
tom-erik.julsrud@telenor.com
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8. NEW BOOK: TRUST AND NEW TECHNOLOGIES (Special Offer 35% Discount
to FINT members!)
Trust and New Technologies
Edited by Teemu Kautonen, University of Vaasa and Heikki Karjaluoto, University of Oulu, Finland
‘This book is a timely collection of research papers on one of the most critical subjects on the internet.
It explores a wide range of trust related issues from multiple perspectives, and by researchers from
around Europe and America. The papers address the different roles that trust plays in consumer
marketing in online environments, in mobile media, and in organizational relations. The issues
highlighted are relevant to both academics and practitioners.’
– Feng Li, University of Newcastle upon Tyne, UK
Trust and New Technologies presents versatile new research that illustrates the different roles that
trust plays in the marketing and management of new technologies.
The authors provide a comprehensive and much needed overview of the current state of conceptual
and empirical research in the topical area of trust and new technologies. Comprising of sixteen
chapters, the book is divided thematically into three sections:
• consumer trust in online environments
• trust and mobile media
• new technologies and trust within and between organizations.
This enlightening book will be of great interest to scholars, practitioners and research students
focusing on the applications of new technologies in marketing and management. Trust researchers
across business disciplines and the social sciences will also find this timely and unique book a
constructive resource.
Contents: Preface Part I: Consumer Trust in Online Environments Part II: Trust and Mobile Media Part
III: New Technologies and Trust Within and Between Organizations Index
Contributors: D.S.O. Aykac, J.W. Bakke, M. Becker, D.W. Birchall, K. Blomqvist, M. Bourlakis, A.C.
Costa, P. Cruz, S. Daskapan, R. de Kervenoael, A.M. Dean, H.-K. Ellonen, G.S. Erickson, M. Fink, H. Fox,
G. Giambona, J. Gill, S. Grabner-Kräuter, M. Hanley, M. Horppu, C. Jayawardhena, T.E. Julsrud, T.
Kaapu, E.A. Kaluscha, H. Karjaluoto, T. Kautonen, M. Kivijärvi, S. Kraus, A. Kuckertz, O. Kuivalainen, T.
Laukkanen, M. Marimuthu, S. Okazaki, M.-K. Paakki, S. Papagiannidis, K. Pennanen, D. Roessl, H.N.
Rothberg, F. Unsal
2008 328 pp Hardback 978 1 84720 568 1 £75.00
9. Special Topic Forum on Relationship Repair for the Academy of
Management Review
Kurt Dirks, Roy Lewicki and Aks Zaheer have edited a Special Topic Forum on
Relationship Repair for the Academy of Management Review.
The four articles and the integrative overview, will be published in the January 2009
issue of AMR. Academy members can access
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The preview site. The issue will include:
An integrative overview by Dirks, Lewicki and Zaheer
Theoretical articles on relationship repair by
Ed Tomlinson and Roger Mayer
Hong Ren and Barbara Gray
Nicole Gillespie and Graham Dietz
Mooweon Rhee and Michael Valdez
You MAY be able to access the page at
http://journals.aomonline.org/InPress/main.asp?action=issue&p_id=4&p_short=AMR
&issue_id=62&v=34&n=1&d=January%202009
(But this may be for Academy members only.)
10. EARLY VIEW ARTICLES AND CHAPTERS
Bolton, Gary, Claudia Loebecke, and Axel Ockenfels. 2008. "Does
Competition Promote Trust and Trustworthiness in Online Trading? An
Experimental Study." Journal of Management Information Systems 25, no.
2: 145-169. Business Source Premier, EBSCOhost (accessed December 5,
2008). http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34882763&si
te=ehost-live
Hatzakis, T. (2008) Trust Attribution Styles. British Journal of Management. Early view at:
http://www3.interscience.wiley.com/journal/120123977/issue
Kim, P.H., Dirks, K.T., & Cooper, C.D. (forthcoming). The repair of trust: A dynamic bi-lateral
perspective and multi-level conceptualization, Academy of Management Review, 34(3).
Lewicki, Roy J. and Brinsfield, Chad T. (2009) Trust, Distrust and Building Social Capital. SOCIAL
CAPITAL: REACHING OUT, REACHING In Eds. Viva O. Bartkus and James H. Davis Edward
Elgar.
Tomlinson, E. C., Dineen, B. R., & Lewicki, R. J. (in press). Trust congruence among negotiators as a
predictor of joint behavioral outcomes in integrative negotiations. International Journal of Conflict
Management.
11. RECENT ARTICLES AND CHAPTERS
Berthon, Pierre, Pitt, Leyland, Cyr, Dianne, Campbell, Colin (2008) E-readiness and trust: macro and
micro dualities for e-commerce in a global environment. P. 700-714 Link to Page:
http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentI
d=1752518
Bönte, Werner. 2008. "Inter-firm trust in buyer–supplier relations: Are knowledge spillovers and
geographical proximity relevant?." Journal of Economic Behavior & Organization 67, no. 3/4: 855870. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=33885958&site=ehost-live
Buchan, Nancy R. Croson, Rachel T.A. Solnick Sara (2008) Trust and gender: An examination of
behavior and beliefs in the Investment Game. Journal of Economic Behavior & Organization,
Vol. 68, Iss. 3-4, P. 466-476
Burnett, Margaret, Tsang, Stephen, Studer, Sonja, Hills, Peter, Welford, Richard (2008) Measuring Trust
in Government: A Hong Kong Perspective. IPMR Volume 9, Number 2.
Dora C. Lau and Robert C. Liden (2008) Antecedents of Coworker
Journal of Applied Psychology, Vol. 93, Iss. 5. Pages 1130-1138
Trust: Leaders' Blessings.
Fahr, René, and Bernd Irlenbusch. 2008. "Identifying personality traits to enhance trust between
organisations: an experimental approach." Managerial & Decision Economics 29, no. 6: 469-487.
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Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34464911&site=ehost-live
Ferrin, D. L., Bligh, M. C., & Kohles, J. C. 2008. It Takes Two to Tango: An Interdependence Analysis of
the Spiraling of Perceived Trustworthiness and Cooperation in Interpersonal and Intergroup
Relationships. Organizational Behavior and Human Decision Processes, 107(2): 161-178.
Goo, Jahyun, and C. Derrick Huang. 2008. "Facilitating relational governance through service level
agreements in IT outsourcing: An application of the commitment–trust theory." Decision Support
Systems 46, no. 1: 216-232. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35324920&site=ehost-live
Grimsley, M., Meehan, A. 2007. e-Government information systems: Evaluation-led design for public
value and client trust. European Journal of Information Systems 16: 134-148.
Gulati, Ranjay, and Jack A. Nickerson. 2008. "Interorganizational Trust, Governance Choice, and
Exchange Performance." Organization Science 19, no. 5: 688-708. Business Source Premier,
EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34949615&site=ehost-live
Güth, Werner, M. Vittoria Levati, and Matteo Ploner. 2008. "Social identity and trust—An experimental
investigation." Journal of Socio-Economics 37, no. 4: 1293-1308. Business Source Premier,
EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=32494989&site=ehost-live.
Herreros, Francisco (2008) The State and the Creation
Trust Rationality and Society 2008 20: 497-521.
of an Environment for the Growing of
Jiang, Pingjun, David B. Jones, and Sharon Javie. 2008. "How third-party certification programs relate
to consumer trust in online transactions: An exploratory study." Psychology & Marketing 25, no. 9:
839-858. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=33537302&site=ehost-live
Johansson-Stenman, Olof (2008) Who are the trustworthy, we think? Journal of Economic Behavior &
Organization, Vol. 68, Iss. 3-4, Pages 456-465
Lount, Jr, Robert B., Zhong, Chen-Bo, Sivanathan, Niro, and Murnighan, J. Keith (2008) Getting Off on
the Wrong Foot: The Timing of a Breach and the Restoration of Trust. Pers Soc Psychol Bull 2008
34: 1601-1612.
Laaksonen, Toni, Pajunen Kalle and Kulmala, Harri I. (2008) Co-evolution of trust and dependence
in customer–supplier relationships Industrial Marketing Management, Vol. 37, Iss. 8. Pages 910920.
Lau, Dora C., and Robert C. Liden. 2008. "Antecedents of Coworker Trust: Leaders'
Blessings." Journal of Applied Psychology 93, no. 5: 1130-1138. Business Source Premier,
EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34415722&site=ehostlive
Laaksonen, Toni, Kalle Pajunen, and Harri I. Kulmala. (2008) "Co-evolution of trust and
dependence in customer–supplier relationships." Industrial Marketing Management 37, no.
8: 910-920. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35232344&site=ehostlive
Lazzarini, Sergio G., Gary J. Miller, and Todd R. Zenger. 2008. "Dealing with the Paradox of
Embeddedness: The Role of Contracts and Trust in Facilitating Movement Out of
Committed Relationships." Organization Science 19, no. 5: 709-728. Business Source
Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34949625&site=ehostlive
Pirson, Michael and Malhotra, Deepak: (2008) Unconventional Insights for Managing Stakeholder
Trust, MIT Sloan Management Review, Summer 2008 Volume 49, Number 4.
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Raminta, Pučėtaitė, and Lämsä, Anna-Maija. 2008. "Developing Organizational Trust Through
Advancement of Employees’ Work Ethic in a Post-Socialist Context." Journal of Business Ethics 82,
no. 2: 325-337. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34660394&si te=ehost-live
Rafaeli, Anat, Yael Sagy, and Rellie Derfler-Rozin. 2008. "Logos and Initial Compliance: A Strong Case
of Mindless Trust." Organization Science 19, no. 6: 845-859. Business Source Premier, EBSCOhost
(accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35416090&site=ehost-live
Rose, Anna, and Jacob Rose. 2008. "Management Attempts to Avoid Accounting Disclosure Oversight:
The Effects of Trust and Knowledge on Corporate Directors’ Governance Ability." Journal of
Business Ethics 83, no. 2: 193-205. Business Source Premier, EBSCOhost (accessed December 5,
2008). http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34982773&site=ehost-live
Staples, D. Sandy, and Jane Webster. 2008. "Exploring the effects of trust, task interdependence and
virtualness on knowledge sharing in teams." Information Systems Journal 18, no. 6: 617-640.
Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34679754&site=ehost-live
Stiff, Chris. 2008. "Are They Bothered? How the Opportunity to Damage a Partner's
Reputation Influences Giving Behavior in a Trust Game." Journal of Social Psychology 148,
no. 5: 609-630. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34772215&site=ehostlive
Teraji, Shinji. 2008. "Property rights, trust, and economic performance." Journal of Socio-Economics 37,
no. 4: 1584-1596. Business Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=32495008&site=ehost-live
Tan, Jonathan H.W., and Claudia Vogel. 2008. "Religion and trust: An experimental study." Journal of
Economic Psychology 29, no. 6: 832-848. Business Source Premier, EBSCOhost (accessed
December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35501729&site=ehost-live
Webber, Sheila Simsarian. 2008. "Development of Cognitive and Affective Trust in Teams." Small
Group Research 39, no. 6: 746-769. Business Source Premier, EBSCOhost (accessed December 5,
2008). http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35134552&site=ehost-live
Wong, Wei Kei, Sai On Cheung, Tak Wing Yiu, and Hoi Yan Pang. 2008. "A framework for trust in
construction contracting." International Journal of Project Management 26, no. 8: 821-829. Business
Source Premier, EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=35074301&si
Vélez, Maria L., José M. Sánchez, and Concha Álvarez-Dardet. 2008. "Management control systems as
inter-organizational trust builders in evolving relationships: Evidence from a longitudinal case study."
Accounting, Organizations & Society 33, no. 7/8: 968-994. Business Source Premier, EBSCOhost
(accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34891953&site=ehost-live
Xu Jiang, Shanxing Gao, and Yuan Li. 2008. "How trust, dependence and prior ties influence the
stability of alliances." Journal of General Management 34, no. 1: 1-17. Business Source Premier,
EBSCOhost (accessed December 5, 2008).
http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=34999932&site=ehost-live
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