BA 3300 – CRN 20735 8:30 AM – 11:15 AM F Business Cornerstone Spring 2012 Instructor: Office: Office Hours: Phone: Email: Eladio D. Reid. College of Business 401 MW 3:00 PM-5:00 PM (By appointment) 832-722-5017 reide@uhd.edu Ereid19@aol.com This course is in support of a degree program at the UHD College of Business that has earned professional accreditation by AACSB International. AACSB International is an association of more than 1,100 business educational institutions, and other organizations in 70 countries that are dedicated to the advancement of management education worldwide. Only 568 business programs, or less than 5% worldwide, have earned this distinguished hallmark of excellence in management education. Some institutions accredited in Texas are: The University of Houston, University of Houston Clear Lake, Rice, SMU, TCU, Baylor, Texas Tech, The University of Texas at Austin, Texas A&M, and our own University of Houston-Downtown. CATALOG DESCRIPTION This course is an introductory course for all business majors. The topics include critical thinking, team development, research methods, business ethics, diversity in the workplace, and international business. The critical thinking component introduces the concepts and techniques of critical thinking. The team development component focuses on the importance and role of teams in business. The research methods component introduces the concepts of primary and secondary sources of information for business research. The ethics component introduces the basic ethical concepts, principles, and techniques of moral reasoning needed in business. The diversity component develops an understanding of the cultural demographic and regulatory aspects of a diverse population of customers and employees. The international component develops an understanding of business operations within a global economy. PREREQUISITE Prerequisites ARE NOT optional; pre-requisites ARE requirements or courses that must be completed PRIOR to taking the course. The pre-requisite(s) for this course are described in the UHD catalog course description as: Sophomore standing. It is the students’ responsibility to insure that they meet the pre-requisites prior to enrollment in this course. If the student enrolls and does not meet the pre-requisites, he/she may be administratively withdrawn from the course at any time. The administrative withdrawal will result in NO REFUND of tuition and fees because it appears that the student knowingly enrolled in the course in violation of the Catalog requirements. Any variance in pre-requisite requirements or this policy must be obtained in writing from the Department Chair prior to enrollment in this course. REQUIRED MATERIAL Textbook : The Business Cornerstone, Building a Solid Foundation 6th Edition. Boston, MA: Pearson Custom Publishing, 2008. Other Materials: Test Blue Book COURSE OVERVIEW Business Cornerstone is an application-oriented course that utilizes lectures, small group discussions, collaborative decision-making exercises, case studies, on-line communications, presentations, and written assignments to maximize student involvement in the subject matter. The dynamic nature of the Business Cornerstone course requires an interactive teaching and learning format that utilizes experiential learning activities to enhance each student’s involvement with the course content. OBJECTIVES At the conclusion of this course, the student will have strengthened the academic skills needed for success as a business major and will have a solid understanding of how ethics, diversity, and globalization affect business operations. Specifically, the student will: 1. become a better critical thinker and develop well-reasoned solutions to business problems (see Critical Thinking Inference and Evaluation rubric); 2. demonstrate an awareness of primary and secondary research methodologies and techniques; 3. be aware of group dynamics and how they are utilized in creating effective teams; 4. understand the vital role that ethics plays in decision making; 5. appreciate business opportunities and challenges provided by globalization; and 6. develop an understanding of diversity in the workplace. EXAMS Two exams—Mid-term and Final—will be administered during the semester. The exams will consist of multiple choice and true/false questions. Students must bring a Scantron and pencil on exam dates. The exams will be held on 10/12/2011 and 12/14/2011. The Final Exam is comprehensive. It is important that students write each of these dates in their calendars and be sure to be present. No make-up exams will be given. ASSIGNMENTS Assignments and projects must be typed. Assignments will be graded on content, neatness, spelling and grammar. Please remember to put your name on all of your work. Each assignment must be turned in at the beginning of the class period on the due date. Work submitted after the beginning of the class period on the due date will be recorded one grade lower than the actual value for each day that it is late. No assignment will be accepted after the second class day when the assignment was due. Individual Assignments: Individual assignments are just that, the students’ work without assistance from anyone. It is expected the completed submission is solely the students’ work. Individual assignments will consist of two (2) Individual Exercises, (Sweatshirts from Sweatshops Essay, page 406), (Diversity Presentation, instruction in class ) and one (1) Optional Individual Exercise. The first individual assignment will cover the Critical Thinking—Inference and Evaluation learning outcomes. Students are to read and evaluate the essay, “Sweatshirts from Sweatshops” located in the textbook. The evaluation will consist of locating errors in the essay that violate the Universal Intellectual Standards and that contain Logical Fallacies. Group Assignments: Each student will participate in one (1) team assignments. An important topic discussed in this course is teamwork. There is no better way to learn about teams than to be a team member. Teams will consist of 5-6 members. The last team assignment will cover the Research and International Business module and will satisfy the Effective Written Communications and/or Effective Oral Communications, Core Business Knowledge, and Reality-based Business Education learning outcomes. The teams will be assigned a real corporation and will research the feasibility of conducting or not conducting business in a developing country. Teams will be provided the opportunity to present their decisions via presentation and/or written paper. QUIZZES Quizzes will be given at random points throughout the semester. They will be given to assess students’ understanding of concepts, as well as to ensure that they are keeping up with the assigned readings. No make-up quizzes will be given. CLASS PARTICIPATION Students are expected to be present for each class. It is important for students to be present as exams and assignments will consist of material found both within the textbook AND material that may not be contained within the text (e.g., class demonstrations, discussions, VISTA material). Should a student miss class for any reason, the student will need to contact a classmate to obtain information contained within the lecture. Students are responsible for obtaining information discussed during absences. ELECTRONIC DEVICES: No electronic devices (cell phones -- text messaging or voice, beepers, pagers, “blackberry type” connections, recording devices, etc.) are to be on or activated in any mode during the scheduled class period. The only exception is for emergency personnel (paramedics, emergency room doctors, law enforcement -- probation officers are not included) that present to the instructor an authorization, sufficiently in advance that it can be verified, stating that the student is on emergency call for that class session; and the student may receive only one request to leave class to address an emergency on the electronic device. For all other students, a break will be provided to “check in.” If a student’s electronic device “goes off “during class, the student will be asked to leave that specific class and be treated as absent for the total class, thereby losing any credit earned in that class period. The second offense will cause the student to be dropped from the course. The instructor will not have any electronic devices on to disturb class; therefore, students should not have any on either. ADA REASONABLE ACCOMMODATIONS UHD adheres to all applicable federal, state and local laws, regulations and guidelines with respect to providing reasonable accommodations for students with disabilities. Students with disabilities should register with Disability Services and contact their instructor(s) for requested accommodation. Students currently registered with Disability Services are asked to notify the professor within the first two (2) weeks of the semester. Students who register during the semester are asked to notify the professor immediately to ensure timely accommodation(s). Disability Services is located in 409-S, phone 713-226-5227 and fax 713-226-5293. STATEMENT OF ACADEMIC INTEGRITY The UHD academic honesty policy states that students will, “be honest in all academic activities and must not tolerate dishonesty.” Students are responsible for doing their own work and avoiding all forms of academic dishonesty. The most common academic honesty violations are cheating and plagiarism. Cheating includes, but is not limited to: Submitting material that is not one’s own, Using information or devices that are not allowed by the faculty member, Obtaining and/or using unauthorized material, Fabricating information, Violating procedures prescribed to protect the integrity of a test, or other evaluation exercise, Collaborating with others on assignments without the faculty member’s consent, Cooperating with or helping another student to cheat, Having another person take an examination in the student’s place, Altering exam answers and requesting that the exam be re-graded, Communicating with any person during an exam, other than the faculty member or exam proctor; Plagiarism includes, but is not limited to: Directly quoting the words of others without using quotation marks or indented format to identify them, Using sources of information (published or unpublished) without identifying them, and Paraphrasing materials or ideas of others without identifying the sources. DISASTER PLANNING In the event that the university is officially closed due to natural or manmade disaster, the university may determine to move all courses to VISTA for continuation online until the university reopens. The decision for university courses to continue online will be communicated through the same channels that the university uses to communicate with students during disasters. Adjustments to the syllabus may be made by the professor, as appropriate. GRADING The course grade will be calculated as follows: Individual Exercices (2) Team Assignments (1) Quizzes (10) Midterm Exam Final Exam Total 30% 30% 10% 15% 15% 100% Grading Scale: 90% = 80% = 70% = 60% = 59 and Below = A B C D F CLASS EXPECTATIONS Students are expected to read assigned readings prior to coming to class, bring the textbook to class every day, check Blackboard Vista frequently for any course communication, and be on time and active in course discussions. It is important that students are on time for each scheduled session. Coming to class late is disruptive to not only the instructor but to fellow classmates as well. Turn ALL communication devices (e.g., cell phone, pager, blackberry, iPhone) to silent and refrain from texting while class is in session. Should you have an emergency that you need to address, feel free to excuse yourself from the class session. Date 01/20 ORIENTATION 01/20 Introduction to Cornerstone 01/27 Group topic selection for ; International Team presentation 01/27 02/10 Critical Thinking – Introduction Standard for Thinking Critical Thinking- Intellectual Standards Ask questions that lead to good thinking Critical Thinking – Thinking Critically Fallacies Critical Thinking 02/10 Critical Thinking – On Your Honor 02/17 Ethics – Cromwell College Code 02/17 Ethics – Current Ethical Issues Due: Cromwell College exercise Ethics – Introduction to the Ethical Process 02/03 02/03 02/24 02/24 Topic 03/02 Ethics – World Business/Corporation Due: Sweatshirts from Sweatshops Page 406 Ethics – International Ethics 03/02 Diversity – An Overview 03/09 Diversity – Your Diversity Consciousness 03/09 Teams – Team Building Exercise 03/12 - 16 Spring Break 03/23 Teams – Team Contract Exercise 03/23 Teams – Building a Balanced Team 03/30 Team – Team Decision Making 03/30 Diversity - Workplace Diversity Presentation Diversity - Workplace Diversity Presentation Research – Library Orientation 04/06 04/06 Assignment Group assignment Read Chapter 08a Page 321 Read Chapter 08A Read Chapter 08b Page 335 Read Chapter 08c Page 365 Read Chapter 09a Page 387 Read Chapter 09b Page 409 Read Chapter 09c Page 428 Group Discussion in class. See page 427 Read Chapter 10 Page 431 Read Chapter 11 Page 441 Read Chapter 12 Page 469 Read Chapter 13 Page 501 Read Chapter 06a Page 227 Read Chapter 06b Page 269 Read Chapter 04 Page 199 Mid – Term Exam Read Chapter 05 Page 213 Paper: Go/No Go Decision (Team) Read Chapter 03 Page 163 Read Chapter 07 Page 303 Read Chapter 07 Read Chapter 1a 04/13 Research- Introduction & Importance 04/13 Research - The Research Process 04/20 Research – Problems & Reviewing the Research 04/20 International – Globalization 04/27 International – Cross Cultural Business 04/27 05/02-03 DUE: Go/No Go Decision Paper International Team Presentations Reading Days 5/4 – 5/12 Spring 2012 Final Exam Period Page 5 Read Chapter 1b Page 23 Read Chapter 1c Page 41 Read Chapter 2a Page 84 Read Chapter 2b Page 126 Read Chapter 2b Page 126 Groups Presentations Appendix A Writing Rubric UHD College of Business Criteria Organization Unacceptable (1) Acceptable (2) Superior (3) Writing is not concise and has a tendency to ramble. Lack of focus interferes with understanding. Focus and direction of writing are acceptable and do not interfere with understanding; organization could be improved. Writing is concise. Information is easy to understand. Focus and direction of the writing are extremely clear. Sentence Structure Sentence structure is poor, making understanding difficult. Sentences are awkward and/or lack structure. Sentences are not generally awkward or lacking in appropriate structure. Overall, most sentences clearly express ideas. Sentences are clear, well developed, and express concise ideas. Transitions Connections between topics, ideas, or arguments are confusing. Most sentences within a paragraph build upon a single issue. A few ideas lack good transitional sentences. Writing enhances readability. Sentences build upon singular ideas. Transitions are good. Background Arguments lack support, or are supported with personal views. Arguments are not well constructed. Arguments are supported with occasional citations or with class lessons. Paragraphs generally support the main idea. Arguments are supported with cited references or relevant facts. Arguments support ideas which support the premise. Punctuation and Spelling Writing contains numerous and/or significant errors, distracting from the message. Writing contains occasional errors that do not distract from the message. Writing is nearly error free. Professionalism Document is not professionally written. Tone, word choice, and/or aesthetics are inappropriate. Writer uses familiar but not sophisticated words that are not distracting. Document is fairly professional looking. Wit, insights, and sophistication provide evidence of due diligence. Tone adds to the writing quality. Document is neat and professional looking. Introduction and Conclusion Main idea is not established in the introduction, and/or conclusion is weak. Main idea and direction of the paper are established in the introduction. Conclusion is satisfactory. Introduction not only establishes the main idea and direction, but also has an interesting hook. Writing is brought to closure with justifiable insight and/or supportable revelations. Last revised March 14, 2007 Appendix B Oral Presentation Rubric UHD College of Business AACSB Assessment Authored by Assessment Sub-Committee Criteria Unacceptable (1) Organization Audience cannot understand presentation because there is no sequence of information. Content Student does not have a grasp of the information; student cannot answer questions about the subject. Almost Acceptable (2) Acceptable/ Proficient (3) Exemplary (4) Student generally presents information in a logical, interesting sequence which audience can follow, but occasionally skips around. Student is somewhat uncomfortable and is able to answer only rudimentary questions about the subject. Student occasionally uses some visual aids that support the presentation. Student presents information in a logical, interesting sequence which audience can follow. Thesis is clearly stated and developed; specific examples are appropriate and support thesis development; well organized, resulting in a logical, engaging flow of information. Student is at ease with expected answers, but fails to elaborate. Student demonstrates full knowledge (more than required) by answering all class questions with explanations and elaborations. Student's visual aids are sufficient to support the presentation. Student's visual aids explain, enhance, and reinforce the presentation. Visual Aids/Slides Visual aids are lacking or inappropriate. Elocution Student mumbles and/or often mispronounces words; back of audience is unable to hear entire presentation. Student's voice is low; audience must work to hear; only occasionally mispronounces words. Student's voice is clear; rarely mispronounces words; audience can hear without difficulty. Student uses clear voice and correct pronunciation; audience can comfortably hear all of presentation. Audience Engagement Presentation is repetitive with virtually no creativity and/or originality. Audience is not engaged, displays little interest. Little eye contact displayed. Presentation has little or no variety/originality resulting in minimal audience engagement. Only minimal eye contact displayed. Presentation displays some originality and/or creativity. Audience is engaged for most of presentation. Adequate eye contact displayed. Presentation is creative, original, and/or uses the unexpected. Audience is clearly engaged. Eye contact is maintained throughout the presentation. Presence/ Enthusiasm Student's delivery is monotone, conveying virtually no interest and/or negativity toward topic. Enthusiasm is clearly lacking. Student reads off slides or notes, conveying some ambivalence toward topic. Minimal enthusiasm displayed. Student demonstrates confidence and enthusiasm for the topic. Student embellishes presentation, conveying a high degree of interest in the topic. Mechanics Student's presentation has numerous spelling errors, grammatical errors, or mechanical distractions (such as random acts of capitalization) in the presentation. Presentation has frequent misspellings, grammatical errors, or mechanical distractions in the presentation. Presentation has occasional, but noticeable, misspellings, grammatical errors, or mechanical distractions in the presentation. Presentation has very few or no easily noticeable misspellings, grammatical errors, or mechanical distractions in the presentation. Appendix C Critical Thinking Evaluation Rubric UHD College of Business Critical Thinking- 1 = Non-Critical Thinking Evaluation Rubric 2 = Pre-Critical Thinking 3 = Critical Thinking 4 = Critically Integrative and Innovative Thinking How To Improve Your Score: Accurately identifies key facts Does not appear to attempt Attempts to identify key Acts to identify key facts to identify key facts, but facts but is not able to do and is usually accurate in rather tends to view all facts so with consistent accuracy the activity as having the same importance Has a refined ability to discern the key facts in any setting and then to incorporate those into the overall critical thinking process Ask which of the facts before you are most convincing to you. Ask which of the facts before you would seem to convince an expert in this area. Ask which of the evidence before you would be considered most important to someone with opposing views. Ask which of the facts before you is critical to reaching a conclusion. Accurately identifies the relationships between key facts Appears to view each key fact as standing alone, and does not appear to fully appreciate that the relationship between key facts are a key component of critical thinking Understands that the Can accurately point to relationships between key relationships between key facts is important, but is not facts accurate in identifying those relationships Accurately identifies and understands that the interplay between key facts is vitally important to creative and innovative problem-solving Ask what happens if all of these facts are true. Ask what happens if one or several of these facts are not true. Ask whether any of these facts contradict one another. Ask whether several of these facts seem to merge together in a convincing way. Limits arguments to those which are important to this specific question Does not appear to understand the value of limiting arguments, or does not try to do so Understands the need to limit arguments, but is not consistently able to accurately do so Understands the need to limit arguments and limits them based on their importance to the question Is able to understand holistically which arguments are critical to the question, and limits the arguments to those which contribute to creative solutions Ask which arguments do little to address the question at hand. Ask which arguments essentially repeat other arguments. Ask which arguments must be addressed to resolve this question. Ask what are the three strongest arguments when used together. Understands that each key fact has importance relative to the other available key facts, but fails to give each fact a weighting relative to all other key facts Understands that each key fact has importance relative to the other available key facts, and attempts to give each key fact a weighting relative to all other key facts Understands that each key fact has importance relative to the other key facts, and accurately gives each key fact a weighting relative to all other key facts Ask how you would rank order each key fact. Ask on what basis would you decide which key facts are more important than others. Ask which key facts you think are most accurate. Ask what key facts you think are most persuasive. Weighs the relative Does not appear to importance of each understand that a key fact key fact has importance relative to the other available key facts Weighs the relative Does not appear to importance of each understand that each argument argument has importance relative to the other available arguments Understands that each argument has importance relative to the other available arguments, but fails to give each argument a weighting relative to all other arguments Understands that each argument has importance relative to the other available arguments, and attempts to give each argument a weighting relative to all other arguments Understands that each argument has importance relative to the other arguments, and accurately gives each argument a weighting relative to all other key facts Ask how you would rank order each argument. Ask on what basis you would decide which arguments are more important than others. Ask which argument you think is most accurate. Ask which argument you think is most persuasive. Considers all possible ways of viewing each key fact Does not seem to understand that each key fact may lead to a number of different and potentially contradictory conclusions Understands that each key fact may lead to a number of different and potentially contradictory conclusions, but does not attempt to evaluate each key fact in this framework Understands that each key fact may lead to a number of different and potentially contradictory conclusions, and attempts to evaluate each key fact in this framework Understands that each key fact may lead to a number of different and potentially contradictory conclusions, and effectively evaluates each key fact in this framework Ask which key facts contradict other key facts. Ask what are all of the possible conclusions that could be drawn from this set of key facts. Ask whether all of the possible conclusions that could be drawn from each key fact contradict one another. Ask if these key facts fit together to form a coherent picture. Considers all evidence, key facts, and arguments from a neutral, non-biased point of view Does not seem to understand the importance of considering each piece of evidence, key fact, and argument in a neutral, nonbiased, non-conclusionary manner Understands the importance of considering each piece of evidence, key fact, and argument in a neutral, non-biased, nonconclusionary manner, but does not follow the chain of thought which results regardless of pre-conceived views Understands the importance of considering each piece of evidence, key fact, and argument in a neutral, non-biased, nonconclusionary manner, and regardless of preconceived views attempts to follow the chain of thought which results Understands the importance of considering each piece of evidence, key fact, and argument in a neutral, non-biased, nonconclusionary manner, and regardless of pre-conceived views effectively follows the chain of thought which results Ask at the outset, what are your preconceptions. Ask at the outset, how you can set your preconceptions aside. Ask as you proceed, whether your preconceptions are affecting your process. Ask at the conclusion, if you are satisfied that you have not biased the process, and, if the outcome matches you preconceptions, ask the same question again very thoughtfully. Correctly utilizes qualitative and quantitative decision-making tools in evaluating information, key facts, and arguments Does not seem to understand that both qualitative and quantitative decision-making tools have strengths and limitations Understands that both qualitative and quantitative decision-making tools have strengths and limitations, but does not utilize each with careful respect for the limitations so that neither is used to draw conclusions which go beyond those reasonable to that particular tool Understands that both qualitative and quantitative decisionmaking tools have strengths and limitations, and attempts to utilizes each with careful respect for the limitations so that neither is used to draw conclusions which go beyond those reasonable to that particular tool Understands that both qualitative and quantitative decision-making tools have strengths and limitations, and utilizes each with careful respect for the limitations so that neither is used to draw conclusions which go beyond those reasonable to that particular tool Ask which kinds of decision-making tools are going to be best for this particular process. Ask whether your mix of quantitative and qualitative decision processes seems to be leading you to reasonable outcomes. Ask whether you are giving too much weight to one particular form of decision-making. Ask whether altering the decision-making tools mix significantly changes the outcome. Appendix D BBA Learning Objective Matrix UHD College of Business Number BBA Learning Objective 1 Effective written communications 2 3 4 5 6 Effective oral communications Critical Thinking – Inductive1 Critical Thinking – Deduction2 Critical Thinking – Analysis3 Critical Thinking – Inference4 Critical Thinking – Evaluation5 Core business knowledge6 Strategic planning models and techniques Other course or program specific learning objectives7 Reality-based business education8 Business Cornerstone BA3300 Course Activities to Facilitate Accomplishing Learning Objective Sweatshirts from Sweatshops Essay Include informal and formal papers related to reality-based education. Oral presentations of group/individual assignments/exercises, case analysis, etc. using PowerPoint software and other graphics. Assessment Methods/Metric/Rubric to Determine if Learning Accomplished Appendix A—COB Writing Rubric Appendix B—Oral Presentation Rubric Important components of the undergraduate business curriculum that will be addressed directly and indirectly throughout the semester in class discussions and other activities. This course does not focus directly on these learning outcomes. However, they are an important component of the undergraduate business curricula, and they will be addressed indirectly throughout the semester in class discussions and other activities. Sweatshirts from Sweatshops Essay Sweatshirts from Sweatshops Essay Appendix C—COB Critical Thinking--Evaluation Rubric Feasibility Study – Go/No Go Decision Feasibility Study – Go/No Go Decision Use of COB Writing Rubric as a guide to grading of assignments. Use of COB Oral Presentation Rubric in evaluating live or recorded presentations. 1 Inductive Reasoning: Inductive reasoning occurs when the evidence at hand means that a given conclusion is probably true. When predictions about how things will happen in the future are based on past experiences inductive reasoning is being used. 2 Deductive Reasoning: Is deciding that, no matter what, it is impossible that the conclusion being considered is false, given that all the premises of the argument are true. For example, “if the batter swings and misses three pitches, the batter is out, and Johnnie just did that, so Johnnie is out” is a deductive inference. 3 Analysis: Is used when separating the premises and the assumptions being used from the conclusion that is being reached. For example, someone proposes that that we should ”cut our product prices” because the competition is setting their prices to steal market share from us. An analysis of this person’s position would reveal that the person is making assumptions about what the competition is doing (“cutting their prices” ) and about what the competition is intending (“to steal our market share”). 4 Inference: When conclusions are based on reasons and evidence. Either deductive or inductive reasoning inference skills may be used. Inference skills may be applied to all sorts of things including beliefs, opinions, facts, conjectures, principles, and assumptions. It is important to keep separate what we know to be true and what conclusions we infer based on what we know. 5 Evaluation: When deciding how strong or how weak a person’s arguments are, or when we determine the believability of a given statement evaluation is occurring. Ideas and arguments are evaluated all the time. 6 Refer to ETS Major Field Test Results. 7 Reference major or concentration learning objectives assessment plan developed for SACS. 8 Describe any activities that foster the student’s ability to apply the course theoretical material to actual or “real” situations that can bring about better decisions or more effective operations.