Role Profile
Ref no: 15/12/081
Job Title
Examinations Services Executive-IELTS
Region
South Asia
Department/Country
Examinations
Services/Bangladesh
Location of post
Chittagong
Pay Band
2 (Country appointed)
Reports to
IELTS
Administrator
Duration of job
Indefinite
Purpose of job:
To support the British Council Examinations Services operation in order to meet country strategic
objectives and its growing examinations business In Bangladesh. The main focus of this post is to assist
in the administration and promotion of the examinations business of the British Council Bangladesh.
Context and environment:
Examinations form an important element of the British Council’s operation in Bangladesh, creating
opportunities for thousands of young people. The examinations operation supports the British Council’s
wider objective of providing opportunities for education and professional development to people worldwide.
The Bangladesh examinations operation is one of the largest in the world offering the full range of school,
professional and English language examinations. We run exams business by working together as a team.
We conduct a large number of English medium school exams, IELTS exams and other Professional
exams.
The IELTS exams operation in Bangladesh is one of largest exams operations in the SA region. We
expand and defend our IELTS exams market share by working together as a team as we have
competitors in the local IELTS market.
The post holder will deliver a wide range of exams services including registration, fee collection, recording
of financial transactions and other exams records under the supervision of the IELTS Administrator.
The post holder will work with the IELTS Administrator and will assist in the delivery of exams in a
professional manner by maintaining all QCA standards in Chittagong.
Accountabilities, responsibilities and main duties:
Exams Administration

Ensure that all security and QCA standards are followed for maintaining all exam confidential
materials

Ensure logistics for exams administration, including venue management

Ensure the efficient exams day delivery is maintained as per IELTS Administrator guideline

Ensure the efficient exams day delivery for IELTS, IELTS UKVI and IELTS Life Skill

Ensure candidate registration, data entry, fee collection are completed accurately and efficiently
Finance
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Recruitment Team January 2015


To ensure that British Council financial procedures are strictly followed
To deliver a range of financial services, including registration, cash collection, recording financial
transactions using SAP as necessary to perform these tasks.
Customer Service & Communication



Has clear understanding and able to handle enquiries about examinations and processes when
required
Liaise with schools and study centres monthly for any updates.
Meet all QCA standards.
Examinations Promotion


To maintain contacts database of stakeholders e.g. Institute, schools, exam boards and ensure
that all information is up to date.
To maintain relationships with schools and study centres strongly and to see that they have the
relevant product information.
Key relationships:

Examination Services Manager

Exam candidates

Schools and Study centres

Deputy Country Examinations Manager

Customer Services team

Exam Compliance teams
Other important features or requirements of the job



The post holder will understand and make decisions which are affected by our Equality Diversity
and Inclusion policy. Additionally s/he will exploit the opportunities brought by diversity and build
them into all planning.
The post holder will understand the importance of child protection and ensure that policies and
processes are in place to offer maximum protection of young people at all relevant events and
venues and ensure compliance with BC Child Protection policies.
The post holder will need to be flexible in terms of occasional national travel and weekend and
evening work.
Please specify any passport/visa
and/or nationality requirement.
Please indicate if any security or
legal checks are required
for this role.
Bangladeshi passport holder or legally entitled to work in Bangladesh
ID, local/international police record check qualification and reference
checks are required for external candidates.
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of
Bangladesh society at every level within the organisation. We welcome applications from all sections of
the community. In line with the British Council's Child Protection policy, any appointment is contingent on
thorough checks. In Bangladesh, and in other countries where appropriate systems exist, these include
criminal records checks.
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Recruitment Team January 2015
Person Specification
Essential
Behaviours
Behaviours assessed during
Please see The
interview stage of recruitment
Behaviours
Dictionary for
behaviour
definitions
process
and levels
Desirable
Assessment stage
The position holder
will be required to
demonstrate all six
behaviours, on the job.
These will be
assessed during year
end performance
evaluations.
Being accountable – essential level
Working together – essential level
Making it happen – essential level
Behaviours to be
assessed during the
interview stage of
recruitment are
mentioned.
Behaviours not assessed during
recruitment process
Skills and
Knowledge
Connecting with others – essential level
Shaping the future – essential level
Creating Shared Purpose – essential
level
Excellent English language skills (e.g.
IELTS level 6.5 or equivalent)
* Note that language assessment during
the interview process will determine the
level of English of all shortlisted
candidates.
Knowledge of
British
Education and
UK
Examinations
Short listing
and Interview
Experience of
Education
sector and
Examinations
Short listing
and Interview
Ability to serve customers with
empathy and care by using required
soft skills.
Ability to work in a way that promotes
the safety and wellbeing of children.
Core skills (please click here for
details)
- Communicating and influencing
(Level 1)
-
Managing finance and resources
(Level 1)
-
Using technology (Level 1)
Experience
At least One year experience in the
relevant sector.
Qualifications
Graduate in any discipline
Short listing
3 of 4
Recruitment Team January 2015
Submitted by
Recruitment Team
Date
4 of 4
March 2015
Recruitment Team January 2015