John J. Pappa, Jr.
johnpappa@icloud.com
Punta Gorda, Florida
941-627-6595
Information Technology and Chief Technology Officer (CTO), Information Security Officer,
Combined with Dual Career as Commercial Banking/Lending Officer Overseeing Day-To-Day
Operations, Focused on Customer Service, Specializing in Disaster Recovery
Profile —
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A hands-on, enthusiastic leader who gets people fired up about even the most mundane tasks
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A tenacious “JOAT” of unending ideas with a unique dual background that combines
comprehensive leadership and understanding of commercial banks and banking from every angle
and level, coupled with broad-based IT expertise and versatility
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Rose steadily from the bottom as bank teller, quickly advanced to head bookkeeper, and
ultimately appointed to multiple corporate officer positions
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Learned to thrive in fast-paced environments, performing an unending stream of tasks with one
hand while engaging in important phone discussions with the other
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Recognized for strategic planning and decision-making strengths and reputation for quickly
putting out business fires
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Reputation as IT Go-To Person for solving any technical issue, for getting work done or making
things happen without spending (exorbitant sums of) money
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Opened two successful banks still in operation today and provided all operational tools needed to
perform to industry standard
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Wrote and established permanent policies and procedures for multiple areas, ie, computer
systems, physical plant/facility, machinery, general bank mechanics, preventive maintenance,
security, backup and disaster recovery
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Selected critical software product for host server, performing initial configuration and ongoing
maintenance
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Conducted critical training including compliance on core systems, loan systems, software
products, and windows operating systems
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Created and trained bank product champions who served as subject matter and product experts
and hosts
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Directed complete systems upgrades and hosted core system conversions, timely updates and
software/hardware installations in keeping current IT systems operational
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Designed and coordinated all functionality and maintenance of Local Area Networks (LAN) and
related computer equipment
Proven Expertise in —
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Banking/Finance/Lending — Sales and Cross-Selling / Complex Lending Documentation and Training /
Loan Origination / Credit Analysis / Loan Closings / Loan Compliance for all types of loans — commercial,
consumer, SBA, real estate, residential, restaurant / Loan Workouts / Loan Structuring / Policy Manual
Development / Mission Critical IT Office Systems / Customer Relationship Building / Retail Banking
Operations / Project Management / Vendor Selection and Management / RFP Development / Proposals &
Contracts / Negotiations / Privacy & Security / Wire Originations & Transfers / Underwriting & Soliciting /
Board Packages & Presentations / Credit Underwriting, Approval Documentation / Unsecured Loans /
Payment Processing / Total Credit Analysis & Workups / Foreclosure Processes / Legal Processes / Policy &
Procedure Development & Implementation / Financial Reporting / Office Construction Oversight inc. all IT
Functions and Components / Wealth Management / Banking and Federal Regulations
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All Requirements of Federal Financial Institutions Examination Council (FFIEC) / All Technical Requirements
for formation of OCC Chartered Financial Institutions
Highlights
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Cleaned up a $40 Million loan portfolio, re-underwriting or selling 24+ commercial loans over a 30-month
period for a former S&L recovering from series of bad loans (Murdock Florida Bank)
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Created and established two successful de novo banks for operations with RFP’s from all vendors, including
hosts, facilities and equipment, meeting all requirements to open an OCC Chartered institution
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Expeditiously completed two major host conversions in which processors were closing shop, balancing
general ledger on first run (Tarpon)
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Played key role in opening of Calusa Bank, selecting vendors to purchase host system and performing due
diligence
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Completed the major transition of deposit opening system from static to dynamic, paper to full electronic
operation, training people in each branch for use
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Oversaw entire bank construction project of a 5,800 sq. ft. main office building after 15 months of major
challenges and obstacles, adhering to stringent government regulations regarding natural disasters, etc.
overseeing installation of all fixtures including the vault and elevator, and the entire IT infrastructure
simultaneously
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Completed 300+ timely approvals for new bank openings from the Comptroller’s office of complete preopening checklists (Calusa)
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Rolled out a next-generation online banking system that enabled updated balances and histories in real
time, a major improvement from prior system showing only day-old histories (Calusa)
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Designed superior network architecture to achieve 95% system availability, ie, uptime (Calusa)
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Completed two major Microsoft Windows Server upgrades in real time with no downtime for bank or
third party software (Calusa)
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Successfully upgraded Microsoft Exchange three times from v5.5 to 2000, to v2003, to v2007, with no
email disruption in service over many days of transition. Required upgrade from 32-bit to 64-bit and a
complete reinstall, plus two additional days for installation (Calusa)
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Renegotiated host banking software contract to save bank over 13% in annual cost, encompassing the main
database for all customer, depository, loan, and general ledger data (Calusa)
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Achieved savings of more than $90k per month per location ($3k/mo. for more than 30 banks) by
proposing using a piece of data line to connect to CISCO unity VOIP phone system to the bank’s MPLS
(dedicated data) mainframe-linking circuit, giving rise to a new product and telephone structure (Calusa)
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Created a successful network structure and server farm copied by host company and resold as a standard
information services package used by at least five banks
941-627-6595
Pappa, John
P. 2 of 3
Career History
Calusa Bank
Senior VP, Chief Technology Officer (CTO)
Information Security Officer
Security Officer
2006 – 2014
Tarpon Coast National Bank (Busey Bank)
Vice President
Commercial Lending Officer
CTO
1998 – 2006
Murdock Florida Bank
AVP, Commercial Loan Officer
1994 – 1997
Barnett Bank (First Florida Bank)
Sales and Service Associate
1983 – 1994
Technical Skill Sets & Certification
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Banking Hardware and Software — Telecom Connectivity, Equipment Installation / Computer System
Configuration / Online Banking Implementation / VERFIN / Bankers Toolbox / BankTel Host Systems / Host
Conversions / Go-Pay Banking System Implementation / Full Software Compliance
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Windows and Local Area Networks, NP
Operations of Core Systems — FIS, Fiserv, BancPac, Metavante, Kirchman
Windows Operating Systems — 2000, XP, Vista, and Windows 8
Windows Servers 2000, 2003, 2008, 2012
Microsoft Windows Active Directory, including site development, design and operation
Microsoft Certificates in MCP, MCSA,MCSE
Education & Development
Florida Gulf Coast University, Punta Gorda, FL
Certificate in Lean Sigma Fundamentals 2013
Edison Community College, Fort Myers, FL
AS in Banking and Finance 1988
 Adjunct Instructor
Florida School of Banking — Graduated 2001
Omega Lending Training Graduate, First Florida Bank 1988
Professional Associations
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President, Southeast BancPac Users Group
Past Treasurer, Board Member, Charlotte County Builders and Contractors
Past Allocations Committee, Finance Committee and Board Member, United Way of Charlotte County
Past VP and current Director, Port Charlotte PC Users Group
Membership Committee, Charlotte County Chamber of Commerce
President, Bion Cantourm, Charlotte County Chamber Chorus
Treasurer, Vestry, Audit Committee, Finance Committee, Church of the Good Shepherd
941-627-6595
Pappa, John
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