Karen Limoges
#192, 305 Calahoo Rd, Spruce Grove T7X3L1 Tel: (780) 686-1873
Summary of Qualifications
Excellent interpersonal communication and conflict resolution skills

Exceptional time management qualities

Strong organizational and multi-tasking abilities

Supportive team player
Work well individually and as a team
Education
2011
1996
Suicide – ASIST, McMan Foster Care Program, Edmonton, AB
2003 Introduction to Excel , Polar Bear Corporate Education Solutions,
Edmonton, AB
Level 1 Child Care , Grant MacEwan College, Edmonton, AB
1995 High School Diploma, Morinville Community High School, AB
Professional Skills
P HONE A DJUSTER
Set up the claim, call and get statement from the insured, set up the appraisal, once vehicle is repaired pay the rental invoice (if approved for one). Pay the body shop invoice, request police reports if required to. Handle all inquiries on claims, and determine who is at fault
C
HILD
C
ARE
& W
ELFARE
Administration and Supervision: Responsible for the safety and supervision of children under my care up to 3 years of age; provide accurate documentation and daily administration of prescribed medication; assisted in all other daily child care duties.
Emergency Procedures: Assisted in the development and implementation of emergency procedures within area of responsibility; coordinated and participated in emergency drills.
Child Welfare Act: Identifying and reporting any possible abusive situations; ensuring the physical and emotional wellbeing of children.
S ECURITY
Training & Orientation: Evaluate schedule and train new employees.
Public Relations: Skilled in conflict resolution; de-escalation techniques; focus on professionalism and exceptional service; attending to special needs of the guest and problem solving; providing accurate information.
Bylaw Enforcement: Responsible for enforcing AGLC and smoking bylaws; inspecting and ensuring valid identification; seizing, compiling and reporting all illegal activity within area of responsibility.
Perimeter/Vital Point Security: Perform standard operational procedures for perimeter sweeps and/or compromised entry points; staffing and coordination of cordons/entry points.

Security and Safety Procedures: Ensure the safety of staff and building occupants; provide after-hour escorts for lone employees; work in concert with municipal resources; promote safe work practices.
Crisis Management: Effective guest de-escalation and crisis management techniques; extensive 2-way communication experience.
Freedom of Information & Protection of Privacy: Responsible for the compilation of client information; seizure of identification cards; retained and managed other FOIPP sensitive materials.
A DMINISTRATIVE
Customer Service: Manage and supervise guest complaints; responding and directing customer service inquiries to appropriate departments; demonstrating and providing product/service knowledge base for customer inquiries.
Computer Competencies: Microsoft Office XP (PowerPoint, Word, Outlook), Windows XP,
Internet Explorer, Power Broker
Administrative Control: Facilitation and retrieval of research materials; controlling and maintaining inventory levels; data entry and client updates; filing and faxing FOIP sensitive material for management and head office.
Facilitator: Maintain office supplies, enter and remove new employees from our FOB system as well as TYCO system, set up and work with contractors working on our building, close contact with cleaning company, pay office expenses on a timely manner, dealt directly with insurance company on claims for the office
Employment History
2011 – Present Group Admin/ Office Facilitator , Golder Associates, Edmonton, AB
2009 – 2011
2007 – 2009
2001 - 2006
Office Admin , Challenge Insurance Group, Edmonton, AB
Telephone Adjuster
Security Officer,
, Wawanesa Mutual Insurance
Red’s, Edmonton, AB
, Edmonton, AB
2005 - 2006 Account Receivable/ Payable Clerk, Can-Cell Industrie s, Edmonton, AB
1997 - 2001 Registration Clerk, Workers Compensation Board, Edmonton, AB
1995 - 1997 Childcare Worker,
Robyn’s Nest Daycare, Edmonton, AB
References:
Damien Cordrey Edmonton Police Service
Geoff Petzold EBA/Tetra Tech
Mike Braeuer Golder Associates
780- 292-1880
587-987-7651
780-983-0157