Question
Can I be on Messenger from my mobile device?
Mes9mob
Thanks for contacting us for help using Messenger from your mobile device.
There are two ways -- check it out:
1. Sign into Yahoo! Messenger on your mobile phone (or other device) when you’re
away from the PC. Your friends see you as I'm Mobile. They can send SMS
messages directly to your device. So take off for lunch or for the day -- you are
still IM'able on your mobile device.
2. You can also forward your Messenger phonecalls to your mobile device or to a
landline. Sweet! And it's quite easy:
o Click Forward... at the top of your Messenger window.
o Next to "Forward incoming calls to:", click Add a Number, and follow
the steps to activate the number to which you'd like to forward calls.
o Once you've activated call forwarding, you do not need to be signed-in to
Messenger to receive calls. In fact, your computer can be off completely.
o Note: You'll incur Phone-Out charges when Messenger phone calls are
forwarded, so you'll need a Phone Out account. Please visit the Yahoo!
Voice page which you can access from this url
http://voice.yahoo.com/phone_calls.php. Calls forwarded to landline
phones won't incur an additional charge, but calls forwarded to mobile
numbers may count as minutes used, depending on the plan you've
purchased from your mobile carrier.
Question
How do I register my phone to use it for Messenger?
Mes9howregmob
Thank you for contacting us for help registering your Phone for use with Yahoo!
Messenger. You can get both IMs (as SMS messages) and incoming Messenger
phonecalls forwarded to your mobile device.
To get IMs as SMS messages:
1. Click the Forward... button at the top of your Messenger window.
2. Click Forward offline IMs to, then click Add a phone number.
3. You'll be guided through a few easy steps for entering your number.
o If you already have a registered number, it will be displayed in the
“Forward offline IMs to” menu, and you can simply click it to start IM
forwarding.
To enter your number for Messenger call forwarding:
1. Click Forward... at the top of your Messenger window.
2. Click Add a Number, and follow the steps to activate the number to which you'd
like to forward calls.
3. Once you've activated call forwarding, you do not need to be signed-in to
Messenger to receive calls. In fact, your computer can be off completely.
4. Note: You'll incur Phone-Out charges when Messenger phone calls are
forwarded, so you'll need a Phone Out account which you can access using this
url http://voice.yahoo.com/phone_calls.php. Calls forwarded to landline phones
won't incur an additional charge, but calls forwarded to mobile numbers may
count as minutes used, depending on the plan you've purchased from your mobile
carrier.
Question
How do I sign into or out of “Go Mobile” from my computer?
Mes9signmobcomp
Thanks for contacting us for help using the “Go Mobile” feature in Messenger. Have you
registered your number yet? If not, click the Forward... button in the upper corner of
your Messenger window, and next to "Forward offline IMs to", click Add a phone
number. Once you've registered a number, IM forwarding is automatically enabled
whenever you sign out of Messenger.
To manually sign onto your device, click the Messenger menu and select "Sign into
(device's number will appear here)." Then click OK. This logs you out of Yahoo!
Messenger on your computer and immediately logs you into Yahoo! Messenger on your
device.
Note: You need to have a strong signal and be within the coverage area to receive
messages. If you are, but are still having problems sending or receiving messages, switch
your phone off and back on (as a means of providing an updated "request" to the
network).
Signing in and out of Call forwarding
You sign into call forwarding when you select a phone number for forwarding your
Messenger calls. (Do this by clicking Forward... at the top of the Messenger window,
then Add a number next to “Forward incoming calls to”).
Until you turn it off, all Messenger phone calls will be forwarded to that number, whether
you’re signed into Messenger or not (your computer can even be off). To turn off call
forwarding, click Forward... at the top of the Messenger window, and next to “Forward
your calls to”, click Turn Call Forwarding Off. This is also the place to turn it back on,
whenever you’d like.
Question
How do I sign into or out of “Go Mobile” on my mobile device?
Mes9signmobph
Thank you for contacting us for help using the Messenger “Go Mobile” feature from your
phone.
Here’s how to sign into IM forwarding, so you can get and send IMs as SMS messages
on your device:
Type in your Yahoo! ID password on your mobile phone and send it to your
corresponding wireless carrier number as shown below.
All (Supported) U.S. Wireless Carriers—92466
Rogers—92466000
All (Supported) India Wireless Carriers—8242
TMTouch—1777
Maxis—32235
SMART—2580
GLOBE—22580
M1—8881
DTAC—192466
TELKOMSEL—4246
EXCELCOM—9246
STARHUB—0903
Note: You may incur charges for sending and receiving text messages on your mobile
phone. Please see your carrier service agreement for more information.
If your sign-in is successful, you’ll receive two messages from Yahoo!. The first
confirms that you’re signed in to the service. The second lists your online friends. If your
sign-in is not successful, you’ll receive a message stating "Invalid Yahoo! ID or
password. Please try again."
Here’s how to sign out of IM forwarding:
Type out on your mobile phone and send it to your corresponding wireless carrier
number as shown below.
All (Supported) U.S. Wireless Carriers—92466
Rogers—92466000
All (Supported ) India Wireless Carriers—8242
TMTouch—1777
Maxis—32235
SMART—2580
GLOBE—22580
M1—8881
DTAC —192466
TELKOMSEL—4246
EXCELCOM—9246
STARHUB—0903
You’ll receive a confirmation message acknowledging your sign-out request.
Any offline messages will be archived and retrieved the next time you log on to Yahoo!
Messenger on your computer. Archived messages will not be sent to you via text
message.
Question
How do I add another mobile number I can use for IMs?
Mes9admobnum
Thank you for contacting us for help adding another mobile number.
Here's how:
1. Click Forward... at the top of your Messenger window.
2. Next to "Forward offline IMs to:", click Add Number.
3. Follow the steps for entering your additional number. Once you're done, you
should see the new number in the pull-down menu after clicking Forward..., next
to "Forward offline IMs to:". To select the number, just click it.
Question
How do I delete my Go Mobile device?
Mes9delmobdev
Thank you for contacting us for help deleting your Go Mobile device.
Here’s how:
Click the Messenger menu and select Preferences.
Click the "General" category.
Click the "Edit mobile device" button and enter your Yahoo! ID and password to sign in
to Yahoo! Mobile.
Under the Other Mobile Devices section, click the trashcan icon to the right of the device.
Click Delete.
Note: To change your Go Mobile device, you must first delete your original device and
then register your new device.
Question
How do I send a text (SMS) message from Messenger?
Mes9howsms
Thanks for contacting us for help sending a text (SMS) message. You can send text
messages to friends who have service with any of the following wireless carriers:
USA: AT&T, Cingular, Verizon Wireless, and T-Mobile
India: Hutchinson, Airtel, Spice, Escotel, and Reliance
Singapore: Singtel
Thailand: AIS and DTAC
Malaysia: TMTouch
Philippines: Smart and Globe
Here’s how:
Choose one of these three primary ways to start a text message:
Click the Actions menu in Yahoo! Messenger and select "Send an SMS Message."
Or, right-click the contact from the Messenger List and select "Send an SMS Message".
Or, click the text message icon in the address book.
OK, now enter your friend’s mobile phone number. Make sure you add the country code
(for example, +91) for International numbers.
Type your message and click Send.
Note: To use the right-click menu or Address Book icon, you must have a mobile number
listed in the Contact Details for that person.
Country codes:
USA +1
India +91
Singapore +65
Thailand +66
Malaysia +60
Philippines +63
Question
How do I enable text message archives in Messenger on my computer?
Mes9archcomp
Thanks for contacting us for help with text messaging archives in Messenger. Sometimes
you need to see an old text message for an important phone number or meeting spot.
Here’s how to keep them:
Click the Messenger menu and select Preferences.
From the list on the left, click "Archive".
Check the box next to "Yes, save all of my messages".
Click the OK button at the bottom of the window.
To view archived text messages:
Click the Contacts menu and select "Message Archive." At the bottom of the folder list
that appears on the left, click SMS messages.
Click the mobile number you want to view.
Question
What text message commands are available?
Mes9textcom
Thanks for contacting Customer Care for help using text message commands.
Commands for text messages:
Block a user: block Yahoo! ID
Block everybody: block all
Unblock a user: unblock Yahoo! ID
Unblock everybody:unblock all
Reset a user reset Yahoo! ID
Send the command from your mobile phone to the following supported wireless carriers:
All U.S. Supported Wireless Carriers—92466
All India Supported Wireless Carriers—58242
TMTouch—17776
Singtel—428801
AIS—83140
DTAC—192466600
Globe—2258800
SMART—258600
Telkomsel—4246000
Question
How much does it cost to send a text message?
Mes9costtext
Thanks for contacting us for more information about the cost of text messaging. Yahoo!
doesn’t charge a fee to send a text message. All messages sent from Yahoo! Messenger
are free. However, wireless carriers may charge the recipient fees for receiving and
sending text messages.
Question
How do I add a friend from my device?
Mes9adfriendev
Thank you for contacting us for help adding a friend from your mobile device. To add a
friend who has a Yahoo! ID to your Messenger List, create a text message on your
mobile phone in the following format:
add friend's Yahoo! ID
Then send to your corresponding wireless carrier number as shown below:
All (Supported) U.S. Wireless Carriers—92466
Rogers—92466000
All (Supported) India Wireless Carriers—8242
TMTouch—1777
Maxis—32235
SMART—2580
GLOBE—22580
M1—8881
DTAC—192466
TELKOMSEL—a4246
EXCELCOM—9246
STARHUB—0903
Question
How do I delete a friend on my device?
Mes9delfrienddev
Thanks for contacting us. You can delete any Yahoo! ID from your Messenger List by
sending a text message in the following format:
delete Yahoo! ID
Then send to your corresponding wireless carrier number as shown below.
All (Supported) U.S. Wireless Carriers—92466
Rogers—92466000
All (Supported) India Wireless Carriers—8242
TMTouch—1777
Maxis—32235
SMART—2580
GLOBE—22580
M1—8881
DTAC—192466
TELKOMSEL—4246
EXCELCOM—9246
STARHUB—0903
Question
How do I view online and offline friends on my device?
Mes9viewoffdev
Thank you for contacting us for help viewing online and offline friends from your device.
To receive a list of online friends, simply compose a text message in the following
format:
get
To receive a list of all your friends (online or offline), compose a text message in the
following format:
get all
Then send to your corresponding wireless carrier number as shown below.
All U.S. Supported Wireless Carriers—92466
Rogers—92466000
All India Supported Wireless Carriers—58242
TMTouch—1777
Maxis—32235
SMART—2580
GLOBE—22580
M1—8881
DTAC—192466
TELKOMSEL—4246
EXCELCOM—9246
STARHUB—0903
If your entire Messenger List won't fit into a single text message (160 characters), the
Messenger List message will tell you how many of your friends are displayed in the
message. For example, if only 7 of your 100 Messenger friends' IDs fit in the text
message, the message will say 7 of 100 at the top of the message and will list those
friends' Friend Codes and IDs.
To receive more of your Messenger List, reply to the Messenger List's message with
more.
Question
How do I receive and reply to text messages?
Mes9rectext
Thank you for contacting us for help with text messaging. When signed-in to Go Mobile,
you’ll automatically receive all instant messages as text messages on your mobile device.
You can reply to the text message you just received by using the Reply function on your
phone. The message will automatically be sent to the sender of the original message.
Question
What are the supported wireless carriers for Go Mobile?
Mes9carriermob
Thanks for contacting us for additional information on supported wireless carriers. The
following wireless are supported and good-to-go:
USA: AT&T, Cingular, Verizon Wireless, and T-Mobile
Canada: Rogers
India: Oasis, Hutch Mumbai, Hutch Delhi, Hutch Gujrat, Hutch Kolkata, Hutch South,
Hutch ADIL, Escotel UP, Escotel Haryana, Escotel Kerala, Airtel Delhi, Airtel Punjab,
Airtel AP, Airtel Karnataka, Airtel Chennai, Airtel Mumbai, Airtel Kolkata, RPG India,
Spice Karnataka, Spice Punjab, Reliance India, TataTele India, Idea AP, Idea Delhi, Idea
Maharashtra, Idea MP, and Idea Gujarat
Australia: Telstra and Vodafone
Philippines: Smart and Globe Telecom
Hong Kong: Hutchinson
Singapore: M1 and Starhub
Thailand: DTAC, AIS Thailand
Malaysia: TMTouch and Maxis
Indonesia: Telkomsel and Excelcom
Bolivia: Entel Movil
Argentina: Telecom Personal
Kuwait Wataniya
Question
What are the supported wireless carriers for text messaging?
Mes9carriertext
Thanks for contacting us for more information. The following wireless carriers are
supported and good-to-go:
USA: AT&T, Cingular, Verizon Wireless, and T-Mobile
India: Hutchinson, Airtel, Spice, Escotel, and Reliance
Singapore: Singtel
Thailand: AIS
Malaysia: TMTouch
Philippines: Smart and Globe
Question
What can I do about this Error Message: Your friend has chosen not to receive a text
message?
Mes9errtext
Thanks for contacting us and I’m sorry you’re receiving an error message while trying to
text. If the recipient or mobile owner fails to reply after the third text message, the sender
will receive an error message "Your friend must respond to one of your messages before
you can send more" or "This number has chosen not to receive any text messages."
To correct the problem, the recipient or mobile owner should send a text message with
the following message body:
unblock all
Then send to the corresponding wireless carrier number as shown below.
All U.S. Supported Wireless Carriers—92466
All India Supported Wireless Carriers—58242
TMTouch—17776
Singtel—428801
AIS—83140
DTAC—192466600
Globe—2258800
SMART—258600
Telkomsel—4246000
Question
How do I forward my Messenger calls to my mobile or landline?
Mes9fwdland
Thank you for contacting us for more information on forwarding Messenger calls to your
mobile or landline.
It's quite easy:




Click Forward... at the top of your Messenger window.
Next to "Forward incoming calls to:", click Add a Number, and follow the steps
to activate the number to which you'd like to forward calls.
Once you've activated call forwarding, you do not need to be signed-in to
Messenger to receive calls. In fact, your computer can be off completely.
Note: You'll incur Phone-Out charges when Messenger phone calls are
forwarded, so you'll need a Phone Out account. Which you can access thru this
URL, http://voice.yahoo.com/phone_calls.php. Calls forwarded to landline
phones won't incur an additional charge, but calls forwarded to mobile numbers
may count as minutes used, depending on the plan you've purchased from your
mobile carrier.
Question
How do I turn off Call Forwarding?
Mes9fwdoff
Thanks for contacting us for help turning off Call Forwarding.
Here’s how:


Click Forward....
Next to "Forward incoming calls to:", click Call forwarding off.
There. Calls will be coming back into your PC now. Cheers!
Question
How do I add another mobile or landline number for Call Forwarding?
Mes9admobland
It’s easy to add another mobile or landline number for Call Forwarding. You do it the
same way you entered the first number.
1. Click Forward... at the top of the Messenger window.
2. Next to "Forward incoming calls to:", click Add number.
3. Once you complete the steps to enter the number, it will appear the next time you
click Forward..., next to "Forward incoming calls to:". To start forwarding calls
to this number, just click it.
Question
How much does it cost to forward my Messenger calls?
Mes9costfwd
Thanks for contacting us for more information about the cost to forward Messenger calls.
You'll incur Phone-Out charges when Messenger phone calls are forwarded, so you'll
need a Phone Out account which you can access using this url,
http://voice.yahoo.com/phone_calls.php to use Call Forwarding. Rates are the same as
Phone Out rates which you can see using this url,
http://voice.yahoo.com/phone_rates.php. Calls forwarded to landline phones won't incur
an additional charge, but calls forwarded to mobile numbers may count as minutes used,
depending on the plan you've purchased from your mobile carrier.