PRESIDENT’S QUARTERLY REPORT TO THE COLLEGE
MARCH 2010
SUMMARY
Empire State College Strategic Planning forums have continued throughout the state,
most recently at the Hudson Valley, Long Island, Genesee Valley and Central New York
centers and at the Van Arsdale Center for Labor Studies. The feedback received so far is
incorporated into the Feb.10 draft that is included in this briefing booklet. The last forum
will be held at the Northeast Center March 15, and the final draft of the plan will be
presented at the All College Conference March 25.
The Open University of New York (OUNY) concept paper has been shared with SUNY
and has been discussed across the college including with the members of our Senate. I am
in the process of creating an intranet blog for faculty, students and staff to share their
thoughts and ideas on this concept. I hope to have additional town meetings on OUNY
(much like we did for the Strategic Plan) at the various centers later this spring.
Work has continued on the SUNY strategic planning process, with forums at Delhi
(Diversity) and Stony Brook (Energy), and with three more forums to go, including a
special symposium on Globalization on March 5, and a capstone session at the Center for
Nanotechnology scheduled for March 18.
I have been recently named chairman of the SUNY Innovative Instructional
Opportunities Working Group. This group is part of this Strategic Planning Process and I
look forward to working closely with David Lavallee, the interim senior vice chancellor
for academic affairs and provost at SUNY System Administration on this new initiative.
In addition, I am co-chairing the search committee for the new SUNY vice chancellor for
communications position.
There has been quite a bit of activity with partnerships and articulation agreements at the
college. I was pleased to attend the signing of an articulation agreement with
Kingsborough Community College in Brooklyn on Jan. 6. This is the first such
agreement with a CUNY college, and we expect to develop agreements with the other
CUNY community colleges over the next year. On Jan. 29, I hosted the new president of
Schenectady County Community College, Dr Quintin Bullock. We discussed our
proposed Pathways Articulation Agreement with SCCC and my attendance at his
upcoming inauguration. Additionally, discussions have been held with the National Labor
College in Washington, D.C. regarding a partnership that could extend the work of the
Van Arsdale Center for Labor Studies outside of the state.
I recently participated on a panel of college and university presidents and military service
chiefs at the Council of College Military Educators annual meeting. The conference
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addressed the emerging challenges in military education. Due to the flexibility of our
programs and our unique delivery methods, Empire State College has a long and
dedicated presence in the field of military education
On March 8, I will attend the American Council for Education Commission on Lifelong
Learning meeting. This commission, made up primarily of college and university
presidents, gives advice on lifelong educational learning trends. They review policy
statements, guidelines, and principles of good practice on adult learning issues and give
recommendations to the ACE board.
With regard to the Cabinet reorganization, the search for the vice president of integrated
technologies is underway.
We will be pleased to host Chancellor Nancy Zimpher, Vice Chancellor Monica Rimai
and other SUNY dignitaries and community leaders at the official opening of 113 West
Ave. on March 11. Festivities include a ribbon-cutting ceremony, tours and an open
house.
In the reports that follow, you will find information related to almost every office and
geographic region of the college. As usual, we will be pleased to respond to any
questions, comments or suggestions you have based on your reading of these reports.
OFFICE OF ACADEMIC AFFAIRS
SUMMARY
The Office of Academic Affairs welcomed Dr. Hugh Hammett as interim provost in
January. Dr. Hammett has been with the college 32 years, most recently serving as vice
president for external affairs. Trained as an historian of United States foreign relations, he
received his Ph. D. from the University of Virginia. Prior to his service at Empire State
College, Dr. Hammett held faculty appointments at Virginia Tech, Ithaca College, and
the Rochester Institute of Technology. Dr. Hammett came to Empire State College to
serve as associate dean, then acting dean of the Rochester Center and subsequently served
as the dean of continuing education and public service. He holds the concurrent rank of
professor at Empire State College. He is working with President Davis on the
reorganization of the Office of Academic Affairs and creating a new vision for it that will
align with the 2015 Strategic Plan.
Across the college, the faculty and staff have been involved in significant scholarship,
resulting in the publishing of a number of books, articles and papers. The involvement of
faculty and staff in the larger higher education community has reached from local
communities in the state of New York to regions around the world. Articulation
agreements are being signed with sister SUNY institutions and new relationships with
organizations throughout the country are growing. Membership on advisory boards,
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invitations to speak, awards presented and requests for consultation demonstrate the
significant value faculty and staff bring to the larger educational community.
Middle States Reaccreditation Update
In early December, the college received the report of the Middle States evaluation team
that visited the institution in November. Consistent with the team's closing remarks at the
end of the visit, the team report noted a number of areas of achievement for the college
and made several suggestions that affirmed findings and proposals presented in the
college's self-study report. The commission shared the report with the College Council,
the Middle States Steering Committee and President's Council. The Middle States
Commission on Higher Education makes its decision about the college's reaccreditation
when it meets in March. Given the positive response by the team, we are optimistic the
commission will approve the college’s 10-year term of reaccreditation. Once the Middle
States Commission makes its decision, the team report, the college's response and the
commission decision will be more widely shared within the college community.
New Faculty
Dr. John M. Beckem II joined the Center for Distance Learning on Jan. 11, 2010, as an
Academic Area Coordinator in Business, Management and Economics. Dr. Beckem
earned his Ph.D. in Philosophy from Oakland University, as well as a Master of Divinity
from Ashland Theological Seminary and an M.S. in Administration from Central
Michigan University. Dr. Beckem most recently served as a faculty member of the
College of Management and Graduate Studies at Central Michigan University.
UUP Joint Labor Management Individual Development Funds (UUP/IDA)
The second cycle of the UUP/IDA funds had 44 applicants requesting $38,432 in funds.
Only $8,000 was allocated for this cycle. Many of the faculty who applied also were
eligible for faculty development funds and they were asked to move their requests over to
that funding source. The committee allocated $500 each to the remaining applicants..
Keep-Mills Symposium on Ways of Knowing
This year’s symposium focuses on contemplative science. Eighteen students are
registered in this residency, which started Jan.19. The five faculty teaching this year are
Robert Altobello, Bob Carey, Lorraine Lander, Elaine Lux and Nan Travers. The
Rensselaerville Institute is the site for the face-to-face residency portion of the study on
April 9-11, 2010.
All College 2010
The theme for the All College Conference is the Ernest L. Boyer Family Lecture,
“Networking to Learn: Collaborative Planning for the Future.” An innovative keynote
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address by Elliott Masie of the Masie Center will involve interviews with five individuals
on the question, “What does social learning look like?” Individuals drawn from alumni,
the foundation board, community members, and faculty will participate.
All About Mentoring (AAM)
“All About Mentoring” Vol. 36 includes contributions from more than 25 colleagues
from across the college and from a number of scholars from outside the college who were
invited to contribute. This issue of AAM focuses on ecology and learning.
All Areas of Study 2009 (AAOS)
This year’s All Areas of Study Meeting took place Oct. 21-23, 2009. The theme was
“Celebrating our Creativity and Innovation,” which followed up on the discussions held
at the June Academic Conference 2009. Through discussions within individual areas of
study, and in groups that crossed academic study boundaries, we focused on reimagining
the areas of study at the college.
College Professor of Adult Learning and Mentoring
Dr. Alan Mandell, with colleague Lee Herman, co-wrote a new piece on mentoring titled
“Mentoring: When Learners Make the Learning,” which was published in Mezirow and
Taylor’s edited “Transformative Learning in Practice: Insights from Community,
Workplace and Higher Education” (Jossey-Bass 2009). A second Mandell essay written
with colleague Frank Fischer of Rutgers University on the theorist Michael Polanyi was
published in “Science as Culture” and was translated into German and published as Die
verborgene Politik des impliziten Wissens: Michael Polanyis Republik der Wissenschaft,
Leviathan: Berliner Zeitschrift fuer Sozialwissenschft, Jahrgang 37.
The Graduate Center at the City University of New York honored Dr. Mandell with an
Alumni Achievement Award for his work in adult learning. Additionally, he was named the
recipient of the Eugene Sullivan Award for Leadership from the Adult Higher Education
Alliance (AHEA) for his outstanding leadership in the organization. He has been a
member of the board for several years and on the 2009 conference planning committee.
Empire State College will host the AHEA Conference in 2010.
Vermont State Colleges (VSC) Memo of Understanding
A memo of understanding with the Vermont State Colleges to accept their prior learning
assessments credits is now in place. Before reaching this agreement, students transferring
with prior learning assessment credits from VSC had to have them re-evaluated.
Articulation Agreements
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Eight enhanced “Pathways” articulation agreements are now in place with SUNY
colleges and the first was with such agreement with the City University of New York was
recently signed.
The Council for Adult and Experiential Learning (CAEL)
College academic review professionals Nan Travers, along with Marnie Evans, Amanda
Treadwell and Terry Hoffman conducted a roundtable on their national study,
“Researching Critical Factors Impacting PLA Programs: A Multi-Institutional Study to
Identify Best Practice,” at the CAEL conference in late November. They also presented a
national CAEL webinar on Jan. 20, 2010, which was attended by more than 100 people.
Travers will serve on the advisory board to the Virtual Prior Learning Assessment Center,
funded by a planning grant from Lumina and sponsored by a partnership between CAEL
and American Council on Education.
Registrar’s Office
The Registrar’s Office is now on VA-Once, the electronic filing system with the
Veterans' Administration. This enables the college, particularly the Office of the
Registrar and the Office of Veterans and Military Affairs, to "track" the processing of
veteran’s benefit requests.
The number of graduates continues to run slightly ahead of last year for the first two
quarters, representing a possible 5 percent increase over 2008-09, if the pace continues in
the same manner for the rest of the year.
Smarthinking
The Office of Collegewide Academic Support (OCAS) staff continues to monitor student
use of and satisfaction with Smarthinking tutoring services. Student use of these services
this quarter has increased more than 40 percent compared to the same time last year.
Student satisfaction as measured by OCAS surveys remains consistently high.
Admissions Assessment Policy
The first stage of the Admissions Assessment Policy was launched in November. The
Office of Integrative Technology is working on the programming to support the process.
The numbers thus far are representative of the previous assessment and do not appear to
require many students to take the Bridge Program. The Office of Collegewide Academic
Support has been working collaboratively with the directors of Academic Services to
prepare for the implementation of the new admissions policy.
Office of Collegewide Disability Services
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The following table shows the number of students with disabilities who enrolled for the
2009-2010 academic year to date and the total number of students with disabilities who
enrolled since 2007.
Center
CDL
CGP
CNY
GVC
HVACLS
HVC
LIC
Metro
NFC
Northeast
Total
Total # of
Students
w/disabilities
newly
enrolled
2009-2010
154
12
36
35
3
9
33
47
18
30
377
Total # of
students
w/disabilities
2007-2010
275
35
68
78
5
39
52
68
50
52
722
Academic Review
The following table shows the number of individual degree programs approved for
undergraduate students within each of the college’s areas of study for the second quarter
of the 2009-2010 academic year.
Number of Degree Programs Concurred by Undergraduate Area of Study
Undergraduate Area of Study
July –September 2009
The Arts
25
Business, Management & Economics
233
Community and Human Services
159
Cultural Studies
39
Educational Studies
9
Human Development
44
Historical Studies
19
Interdisciplinary Studies
65
Labor Studies
22
Nursing
1
Science, Math, and Technology
56
Social Theory, Structure and Change
8
6
Grand Total
680
The following tables display the number of degrees granted at Empire State College
during the second quarter (Oct. 1 through Dec. 31, 2009) of the 2009-2010 academic
year. The three tables in the report denote the number of undergraduate degrees awarded
by center, the number of degrees awarded by undergraduate area of study, and the
number of degrees awarded by graduate program.
Table 1: Undergraduate Degrees Awarded by Center
Center/Program
Genesee Valley
Metro
Long Island
Central New York
Hudson Valley
Van Arsdale
Northeast
Niagara Frontier
Center for Distance Learning
International Programs
Verizon Corporate College
Total
Associate
N
%
6
4.3
8
5.8
5
3.6
11
8.0
3
2.2
57
41.3
10
7.2
9
6.5
29
21.0
0
0.0
0
0.0
138
100
Bachelor’s
N
%
20
5.3
33
8.7
23
6.1
33
8.7
35
9.2
0
0.0
35
9.2
28
7.4
125
33.0
46
12.1
1
0.3
379
100
Total
N
26
41
28
44
38
57
45
37
154
46
1
517
%
5.0
7.9
5.4
8.5
7.4
11.0
8.7
7.2
29.8
8.9
0.2
100
Table 2: Undergraduate Degrees Awarded by Area of Study
Associate
N
%
3
2.2
26 18.8
13
9.4
3
2.2
1
0.7
2
1.4
0
0.0
27 19.6
57 41.3
6
4.3
0
0.0
138
100
Area of Study
The Arts
Business, Management and Economics
Community and Human Services
Cultural Studies
Educational Studies
Human Development
Historical Studies
Interdisciplinary Studies
Labor Studies
Science, Math and Technology
Social Theory, Structure and Change
Total
7
Bachelor’s
Total
N
%
N
%
15
4.0 18 3.5
138
36.4 164 31.7
81
21.4 94 18.2
30
7.9 33 6.4
17
4.5 18 3.5
23
6.1 25 4.8
13
3.4 13 2.5
33
8.7 60 11.6
1
0.3 58 11.2
24
6.4 30 5.8
4
1.1
4 0.8
379
100 517 100
Table 3: Graduate Degrees Awarded by Program
Program
Arts in Teaching
Business Administration
Business and Policy Studies
Labor and Policy Studies
Liberal Studies
Social Policy
Total
N
%
1
3
0
1
1
1
7
14.3
42.9
0.0
14.3
14.3
14.3
100
Center and Program News
The Center for Distance Learning
The center’s three-year retention rate has climbed about three percent per year (from 34
to 41 percent over three cohorts) and our one-year retention rate has improved from 57
percent to 61 percent. CDL enrolls about 1,000 new students each fiscal year.
The center continues to participate in a SUNY-wide initiative to develop an online
program at the European University of Humanities (EHU) - also known as “university in
exile”. From October 2009 through January 2010, Mentor Val Chukhlomin has
developed and conducted an eight-week bilingual course, “Teaching Online,” for a group
consisting of eight EHU educators. The center delivered the study fully online with a
number of Elluminate meetings.
CDL has established a partnership with the Metropolitan Center and Per Scholas,
Incorporated. Per Scholas is a non-profit organization with locations in the Bronx and
Miami. The National Program on Non-Collegiate Sponsored Instruction (PONSI)
evaluated the computer training courses for college-level credit.
The center established a new partnership with the New York State Association of
Superintendents of School Building and Grounds. Members who complete an associate’s
degree in School Facilities Management from Mohawk Valley Community College may
transfer to Empire State College to complete a bachelor’s degree in business,
management and economics with a concentration in facilities management.
In addition, the CDL Student Advisory Group initiated “Students at a Distance Can Make
a Difference.” In this effort, the group solicited coats from the entire Center for Distance
Learning community, which has donated more than 300 coats to a variety of
organizations.
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Wednesday Webinars via Elluminate continue to be successful connecting with over 100
returning instructors in the past year on topics such as learning styles, the Socratic
method, military and veteran students, academic support and resources available to them.
Audeliz Matias and David Wolf presented “Non-traditional Approaches to Teaching GPS
Online” at the American Geophysical Union, and Mentor Menoukha Case presented a
paper at the National Women’s Studies Association Annual Conference titled, “Things
Begin before They Are Names: Lorraine Hansberry’s Africanist Intersectional
Feminism.”
Bidhan Chandra gave a two-hour presentation in October 2009 titled, “India at
Crossroads – Yesterday and Tomorrow,” at the Union College Academy of Lifelong
Learning (UCALL). Eighty members attended the presentation. In November of 2009,
Dr. Chandra conducted a workshop “Understanding Global Diversity for International
Business Success” for the capital district business community.
Mentors Carol Carnevale, Oto Jones and Susan Oaks presented “Supporting Quality
Online Learning in a Period of Rapid Growth” at the Cambridge Conference on Open
and Distance Learning; Mentor Nataly Tcherepashenets presented at the International
Congress on Chilean Poetry, “Dialogos: William Shakespeare y Jorge Luis Borges en el
universo (anti) poetico de Nicanor Parra,” at Pontifica Universidad Catolica de Chile. Al
Lawrence has been invited to deliver a series of lectures on “School Desegregation and
Civil Rights in Eisenhower’s America” at the Osher Lifelong Learning Institute in
Massachusetts.
Ken Charuk, as part of a National Science Foundation, wrote the chapter titled Designing
the Online Laboratory for an upcoming publication of “Moving the Lab Online.” Mentor
Deborah Smith had two travel articles published in Iceland in the national magazine
Atlantica. The Journal of Educational Technology Systems published Lisa Snyder’s
article, “Using the Improvement-Focused Model to Evaluate an Online Teacher
Education Program.” Desiree Roberts wrote an article published in the Albany Times
Union titled, “Forty-six Years,” which was a reflection on the assassination of John F.
Kennedy.
CDL opened a fall 2009 Art Exhibition featuring more than 40 pieces of work from
students, faculty, alumni and professionals at CDL, the Northeast Center and the Center
for International Programs. The exhibit, co-curated by Empire State College students,
Judith Belt-Smith and Sandra Nordland, is part of a study called “Managing College Art
Galleries”.
The Center for International Programs
President Alan Davis visited the Athens program in November. He met with the head of
partner institution New York College President Elias Foutsis and other senior staff to
discuss prospects for growth in Europe, including the possibility of introducing graduate
programs. President Davis also shared with the group Chancellor Zimpher’s goal to give
more prominence to global education and attended a reception with Empire State College
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faculty, where all had an opportunity to informally meet and discuss issues related to
working in the Athens program.
The Albania program moved into a new, modern facility, which also resulted in a larger
space for the library. The computer room is also larger and new reading rooms are part of
the space. The college sponsored a public lecture given by Edith Harxhi, Deputy Minister
of Foreign Affairs of the Republic of Albania, who spoke on Albanian foreign policy,
mission and objectives.
The first residency in Lebanon since summer 2006 took place in November. The team
from the United States included International Programs Dean Kingston Nyamapfene,
who worked with local faculty to team-teach the residency. The opportunity to work
together strengthened ties between Empire State College and AUST faculty.
The Central New York Center
The Central New York Center in Syracuse received the OCRRA Blue Ribbon Recycler
award, presented by Onondaga County Resource Recovery Agency (OCRRA). The
award is given to organizations that prove they are committed to reducing waste.
Presently, Empire State College is the only college in the area to be named an OCRRA
Blue Ribbon Recycler.
Deborah Coolhart presented “The Dynamics of Diversity in Clinical Practice" and
"Clinical Practice with LGBT Clients within a Multicultural Context" at Fairfield
University for family therapy students and clinicians from the community.
Julie Gedro authored the instructor’s Manual for 7th Edition of Human Resource
Management: Gaining a Competitive Advantage. She co-wrote a book chapter titled
Executive Development and LGBT Issues in the Workplace in Case Studies and
Activities in Adult Education and Human Resource Development. Desalyn De-Souza
presented the paper “Moving toward Family-Friendly Service Delivery: An Onondaga
County Collaboration Project” at the National Head Start Association. Deb Holler, along
with Anthony F.C. Wallace, published "Reviving the Peace Queen: Revelations from
Lewis Henry Morgan's Field Notes on the Tonawanda Seneca,” in Histories of
Anthropology Annual. Paul Miller did a book review of Liesl Miller Orenc’s, “On the
Ground: Struggle in the American Airline Industry for Enterprise and Society: Journal of
Business History.”
The Genesee Valley Center
In September, the Fourth Annual Alumni Student Faculty Art Show was put on display at
the Central Library of Rochester and Monroe County. Thirty-five artists displayed 83
works.
Students and alumni worked together on the 2009 Making Strides against Breast Cancer
Kick off Breakfast and Press Conference. GVC and CDL students/alumni worked
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together on making the Rochester Strides the first “Green” strides in New York. On Sept.
26, 2009, the Alumni Student Association of the Canandaigua Unit hosted an afternoon at
Sonnenberg Gardens with President Alan Davis and his wife, Denise.
Adele Anderson performed with the Elizabeth Clark Dance Ensemble at the opening of
the Nazareth Performing Arts Center. Jim Anderson presented, “A New Method for
Determining the Charge-to-Diameter Ratio of Charged Particle” at the International
Conference on Electrostatics. Dick Butler recently taught a study on Consumer Behavior
with the Center for International Programs in Panama.
Harry Van Arsdale Jr. Center
Dr. Moshe Adler, a part-time associate professor with the Van Arsdale Center and the
Center for Graduate Programs, received very favorable reviews for his new book,
“Economics for the Rest of Us: Debunking the Science that Makes Life Miserable”
(2009). Published by the New Press in New York, “Economics for the Rest of Us” is
based in part on the Van Arsdale Center's introductory course on Labor and the
Economy, which Adler developed, teaches and coordinates.
The fall meeting of the center's faculty supper seminar series was held on Friday, Nov. 6,
2009, and was attended by 24 faculty members. The focus of the evening was Daniel
Mueenuddin's short story, "Nawab Electrician," which originally appeared in The New
Yorker and was recently reissued in his first published collection of short stories.
On Nov. 19, 2010, Assistant Professor and Mentor Sharon Szymanski chaired a
Community Policy Forum on Workplace Flexibility at the headquarters of the United
Federation of Teachers. Co-sponsored by the college's Van Arsdale Center and the
Workplace Flexibility 2010 project of the Georgetown University Law School, the forum
attracted 30 individuals from the labor union community and the college.
The Hudson Valley Center
In October 2009, the center held a very successful two-day business residency in
Poughkeepsie with 50 students attending. Michael DiTullo, a graduate of the Hudson
Valley Center (HVC), gave the keynote address. Mr. DiTullo is an economic
development expert and his presentation focused on business activity in the Mid-Hudson
region.
The Hudson Valley Center administrators and a group of alumni established an alumni
association in the Mid-Hudson region. The group will focus on professional activities
that would help interested graduates further their careers and community involvement.
The center continues to work with the local community colleges to develop articulation
agreements that support the Pathways project. In late November, articulation and billing
agreements were signed with Dutchess County Community College, and the Pathways
articulation agreement is currently under active consideration at Orange County
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Community College, Ulster County Community College and Westchester Community
College.
On Dec. 7, 2009, the Hudson Valley Center presented a workshop for alumni, students,
and the public in Hartsdale called “Getting Interviews, 2.0.” The workshop explored
contemporary methods for career exploration and the positives and negatives of using
social networking sites.
Long Island Center
Interim Dean Ken Feldman will be working with Nassau Community College, Suffolk
Community College and private community college presidents to create articulation
agreements. To support this initiative, the college will be hosting a Spring Transfer Open
House to provide an overview of degree programs, enrollment processes and financial aid
to prospective students.
Working with Lisa Sax, director of Corporate and Community Partnerships, the center is
developing a strong emergency management concentration, utilizing both guided
independent learning and CDL offerings. The center will partner with the local volunteer
agencies and Stony Brook University EMT/ Paramedic program.
The Riverhead and Hauppauge center facilities are launching a marketing campaign
directed at the New York State Court System, which currently employs a large
professional staff and is located within a short distance of the college. The marketing
campaign will highlight such college features as ease of enrollment, flexible hours,
dynamic mentors, and the law enforcement and criminal justice programs at the college.
Metropolitan Center
President Alan Davis and President Regina S. Peruggi of Kingsborough Community
College signed an articulation agreement on Jan. 6, 2010. The Pathways agreement will
make it easier for community college graduates to transfer and earn a four-year degree
through a blended model of independent study, online courses and small study groups.
Kingsborough is the first City University of New York (CUNY) community college to
partner with Empire State College in the Pathways program.
An opening reception for Metro 544, a student art exhibition, was held Dec. 1, 2009, in
the Metro Hudson gallery. Students from Betty Wilde-Biasiny’s Issues in Contemporary
Art class acted as curators and contributed the work on display. Media ranged from
digital prints to acrylics on canvas, pastels on paper and watercolor.
Northeast Center
The Northeast Center celebrated Non-Traditional Students week in November with
several events. More than 50 students, alumni, faculty and staff came to the Word &
Image Coffee House to listen to nine students read excerpts of their writings and to view
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of the artwork of 18 students displayed in the center. On Nov. 13, 2009, the center hosted
its first Night at the Museum at the New York State Museum. More than 100 students
and their families enjoyed refreshments, a scavenger hunt, and listened to “live displays”
presented by Northeast Center faculty.
The Glens Falls/Queensbury Unit was renamed the Adirondack Unit. The new name
acknowledges the unit’s location on the Adirondack Community College campus and the
long-standing connection between the two institutions, and better reflects the region
served by the unit.
The Northeast Center sponsored a book-signing event in November for student Ryan
Smithson at the Little Book House in Albany. Smithson read selections from his book,
“The Ghosts of War: the True Story of a 19-year old G.I.” to a large audience, responded
to questions and signed copies of his work.
Lisa D’Adamo-Weinstein, director of Academic Support and Joan Johnsen, coordinator
of Student Services, presented at the Sloan Consortium Conference on Online Learning
in October. Their presentation titled “Meeting Students Where they Go: Blended Student
and Academic Support from Orientation to Graduation,” focused on current theories and
best practices in supporting student learning with technology.
Cynthia Bates directed “The Odd Couple” by Neil Simon at Curtain Call Theatre in
Latham. The play had sold-out crowds from Sept. 11 through Oct. 10. Karen Garner
presented “U.S. Global Gender Policy in the 1990s,” at Transnational Feminisms, an
international conference held at the University of Manchester in the United Kingdom, in
December 2009.
MaryNell Morgan presented a paper at the 94th Annual Meeting of the Association for the
Study of African American Life and History (ASALH) on “Du Bois's Neglected
American Family" as part of the panel called “Lesser Known Legacies of W.E.B. Du
Bois.”
On Nov. 5, 2009, the center sponsored a visit by Professor Yaw Oheneba-Sakyi, director
of the Institute of Adult Education, at the University of Ghana. Professor Yaw met with
President Davis and others in Saratoga Springs and presented on the state of higher
education and distance education in Ghana.
Niagara Frontier Center
On Oct. 27, 2009, more than 80 people attended the monthly Student Alumni Association
literary event, which featured local poet and center adjunct, Perry Nicolas, reading from
his recently published book, “The River of You.” On Nov. 5, 2009, Community and
Human Service students attended Student Connect, an event that featured a lecture by
mentor Lorraine Peeler.
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Susan Forbes co-directed “Someone Who’ll Watch Over Me,” at the Irish Classical
Theatre in Buffalo. Mentor Dan Nyaronga presented “The Mediating Role of the Social
Support in the Relationship between Religion and Self-Efficacy among GLBT” at the
National Council on Family Relations Conference in San Francisco in November.
Mentor Sandra Johnson presented a paper titled “Complex Trauma in Children: Brain
Changes and Behaviors” to the International Society for the Study of Trauma and
Dissociation (ISSTD) in Washington, D.C., in November.
OFFICE OF ENROLLMENT MANAGEMENT
SUMMARY
We achieved 95.28 percent of our November target registering 2,655 students for 22,435
credits in comparison to last November of 2,660 students for 21,211 credits. At the end
of December we reached 90 percent of our target for the January term. has registered
8,353 students for 74,478 credits in comparison to last January of 6,962 students for
60,282 compared to last year at this time. We have reached 71.6 percent of our target
year to date for 2009-10. The January registration continues to Jan. 15.
Applications across the college are down 3.9 percent compared to last year. We are
hopeful that applications will pick up in the next couple of months with the March and
May terms.
The office at the Empire State Plaza, within easy walking distance of the state Capitol
and the Legislative Office Building, is now in full operation. Some mentors from the
Center for Distance Learning and the Northeast Center are available to those students
interested in studying in downtown Albany. The office conducts information sessions
every other week and has introduced monthly workshops to the Plaza community.
Workshop, featuring such topics as handling difficult people, public speaking, e-writing,
time management and life-experience credit have been very well received. Top
attendance, thus far, is 37. The Plaza office serves Empire State College and as a SUNY
resource center for other SUNY institutions. A grand opening is scheduled for March.
Since the start of the dormant lead project in October, we have reached out though e-mail
and postcards to 54,000 prospects. More than 1,000 of these prospects have started the
application process with 565 of them submitting and completing applications.
In keeping with the theme “Telling Our Story” outlined in the strategic plan, we created a
new postcard (below) highlighting Lisa Brescia, a 2008 graduate who appeared in the
play "Wicked" in Chicago The postcard was mailed to more than 40,000 prospects in the
month of October urging students who have not been in contact with the college for
several years to re-enroll because achieving your goal feels “wickedly good.”
14
Marketing
The major marketing initiatives for this quarter included the following:

A campaign promoting undergraduate studies took place in October and
November. This promotion included print ads in major newspapers on a
statewide basis, as well as traffic and weather sponsorships on multiple radio
stations in the major cities throughout the state. We developed a new marketing
campaign with ads that feature a current student or alumni with the slogan “My
Degree. My Way.” This concept mirrors our new web-site concept so that all of
our communications are integrated to enforce one message.
15

We updated and streamlined the communications that are sent to new and
continuing students reminding them to register for classes prior to the start of each
term. The revisions included a new email template and text; new postcard
messaging, a brief and concise letter from the provost and a new distribution
schedule that will save the college money by adding more email reminders and
less printed materials. These communications are now clearer and, hopefully,
more effective for our students.

Online courses and degree programs will be marketed separately starting in 2010
due to a flattening of applications for our Center for Distance Learning (CDL).
The original plan was to market online learning in Toronto, since this is a vibrant
economy with limited online competition, but we do not believe that we are
internally prepared to market in Canada. We will instead expand the marketing
for this program nationally through our search engine marketing program (PPC)
and see where the results are coming from. Once we identify the better
performing regions, we can further develop these markets by increasing searching
in these areas and adding traditional advertising, such as newspaper ads, radio
commercials and transit ads, if adequate funding is available.

With our interim vice president accepting a position at another college, we have
decided to contract with Prime Visibility to act as a consultant in maximizing our
search engine campaigns. We also have hired a new director of web marketing
who will take over this project and oversee the integration of web marketing, our
prospective student management system and all technology related marketing for
the college to integrate and maximize these systems.
Community College Partnerships
Since our last report, the college has achieved significant progress in the development of
our community college partnerships via the Pathways Transfer Program. We have
increased the number of newly signed agreements from four to 11 over the last few
months. Co-logoed brochures and Web pages have been produced for these schools, and
follow-up training meetings with their transfer counseling staffs have begun.
The 11 community colleges that have signed the Pathways agreement include the
following, arranged based on the college’s geographic regions:





Niagara Frontier Center: Erie and Jamestown community colleges
Genesee Valley Center - Corning, Genesee and Monroe community colleges
Central New York Center – Cayuga and Jefferson community colleges
Hudson Valley Center – Dutchess, Rockland and Sullivan community colleges
Metropolitan Center – Kingsborough Community College
16
A highlight occurred on Nov. 12, 2009, when President Davis and President Amann
from Corning Community College took time out of the SUNY Presidents’ meeting at the
Fashion Institute of Technology to participate in a Pathways signing ceremony between
the two colleges. Chancellor Nancy Zimpher joined in for the photo.
A highlight occurred on Nov. 12 when President Davis and President Amann from
Corning Community College took time out of the SUNY Presidents’ meeting at the
Fashion Institute of Technology to participate in a Pathways signing ceremony between
the two colleges. Chancellor Nancy Zimpher joined in for the photo.
Kingsborough Community College became the first CUNY community college to sign
the Pathways agreement on Jan. 6. With this model agreement in place, the Pathways
program will be presented to the five other CUNY community colleges in the coming
months.
Several additional community colleges are currently at the final review and signing
stages. They include: Fulton-Montgomery, Herkimer, Onondaga, Orange, Ulster, and
Westchester. The Pathways program will be formally presented during the spring 2010
semester at Finger Lakes, Nassau, Niagara, North Country (Nursing), Suffolk, TompkinsCortland, and CUNYs at La Guardia and Manhattan.
Finally, advertisements have been designed specifically for use in community college
student newspapers. For all schools that have newspapers, full or half page ads were
purchased during the fall semester, and the spring 2010 ads have already been purchased.
At each college that has signed an agreement, the ad presents the Pathways program,
along with the dates for regional information sessions. For all other community colleges,
17
the ad promotes Empire State College as a transfer destination, along with the
information session dates. This spring we will also advertise in the new Community
College Campus News. This student newspaper is distributed to 15 community colleges
across Long Island, New York City, and seven Hudson Valley counties. Empire State
College will be advertised prominently with a full page ad in four upcoming issues.
Applications and Admissions
Total applications (undergraduate and graduate) for October, November, December is
2,270.
Undergraduate
October: 770 accepted (1 writing accept), 195 incomplete, 7 rejected, 5 inactivated (977 total)
November: 385 accepted (4 writing accept), 152 incomplete, 2 rejected, 3 inactivated (542 total)
December: 316 accepted (25 writing accept), 272 incomplete, 3 rejected, 2 inactivated (593 total)
* The total number accepted includes writing accepts.
Graduate
October: 56 accepted, 16 incomplete, 7 rejected (79 total)
November: 33 accepted, 17 incomplete, 6 rejected (56 total)
December: 3 accepted, 20 incomplete, 0 rejected (23 total)
New Admissions Assessment
The first phase of the new admissions policy has begun. The new admissions assessment
went live Nov. 15, 2009. Between the period of Nov. 15, 2009, and Dec. 23, 2009, the
Admissions Raters reviewed 438 essays under the new rubric. As these applications
become complete, the applicants will be referred as follows:
 382 essays scored an acceptable rating and will receive a regular acceptance into
the college,
 51 essay scored a writing accept rating and will be referred to a director of
academic support for a second assessment
 five essays scored an unacceptable rating and will be reviewed by an Admissions
Review Team for a final acceptance decision.
Thus far one application was complete in the unacceptable range and the Admissions
Review Team denied admission for this applicant.
The 51 essays that will be referred to a director of academic services will be distributed
as follows:
1 Northeast Center
3 Central New York
3 Genesee Valley Center
3 Long Island Center
4 Hudson Valley Center
9 Metropolitan Center
5 Niagara Frontier Center
23 Center for Distance Learning.
18
Our initial findings indicate 14 percent of the essays reviewed did not respond to the
assignment and with the new rubric were able to score an acceptable rating. We have also
lost the individuality of the student with the new essay. Our old essay allowed students to
discuss their intentions, needs and goals. This information is very helpful to the Center in
mentor assignment and meeting the needs of the student. Currently, we are manually
tracking rubric scores and are working towards an automated process for future reporting.
Corporate and Community Partnerships
The last quarter of 2009 brought a lot of promise in the college’s embracing of initiatives
and other academic developments that expand the college’s ability to demonstrate its
position as an architect of change in the state’s economic development landscape while
also upholding the college’s social responsibility, and expanding partnership possibilities.
The combination of various efforts points to a bright new year for community and public
partnerships at Empire State College.
A heightened interest in educating people to fulfill expanding and emerging jobs related
to a green economy has prompted academic developments that are aligned with the needs
of multiple constituents. The combined efforts of the centers and OAA have led to
endeavors to develop a certificate program in sustainability. In addition to helping state
agencies meet mandates, offering a certificate program in this area is aligned with
priorities established by agencies responsible for administering funds for education and
training such as the New York State Department of Labor and NYSERDA, and can play
a pivotal role in partnership development this coming year.
Several initiatives undertaken by the Center for Graduate Programs have generated
partnership possibilities that are being explored. For example, the New York State
Economic Development Council (NYSEDC) approached the college in hopes of creating
a partnership to prepare for an impending shortage of skilled economic development
professionals. With more than 60 percent of the current body of professionals expected to
retire in coming years, the membership,comprised of more than 900 organizations, is
seeking a partnership with the college that envolves development of graduate-level
courses. The college is well-poised to serve NYSEDC members, and through a
partnership will have direct access to economic development agencies throughout the
nation.
A second initiative that has the potential to lead to partnerships is the creation of a
security policy focus within the Master of Arts in Social Policy combined with current
undergraduate offerings. The federal Department of Homeland Security recently
announced that New York is eligible to receive $344.7 million in grant funds. While the
funds will be administered through agencies such as SEMO and the New York State
Office of Homeland Security (NYSOHS), and will mostly support equipment and
specific training activities, there will be funding support for education. A late-January
meeting with the director of training for the NYSOHS is being arranged to discuss the
college’s offerings and partnership possibilities.
19
On the international front, this quarter included exploration of partnerships with
companies that have operations in the Dominican Republic (D.R.). Working with the
Center for International Programs, establishing a relationship with, and using the services
of the U.S. Department of Commerce is one of the strategies being explored as an avenue
to raise the college’s visibility in the D.R.’s business community.
Several partnerships are still in formation and much progress has taken place. For
example, with assistance from OAA, OCAR, and CDL, sample degree plans have been
completed to accompany the partnership application for McDonald’s Corp. Additionally,
a statewide video conference was delivered in November to numerous training and
human resource directors of the Office of Mental Retardation and Developmental
Disabilities (OMRDD) resulting in coordination of employee informational sessions.
Next steps include meeting with John Monteiro, Deputy Commissioner for Workforce
Development and Talent Management John Monte, to formalize a partnership. New
prospective partnerships initiated this quarter include an opportunity to meet with
AirTran Airways, Excellus, and a mid-January conference call has been scheduled with
SUNY Upstate Medical Center.
The next quarter is certain to be as productive as the past quarter with coordination of
several ceremonial events to recognize new partnerships, the launch of pilot program
with OGS, development of partnership section of the web site, and representation at
several events that afford great opportunities to build relationships with corporate and
community prospects.
Web/Online
With targeted landing pages launched in the previous quarter, the focus in this quarter has
been the refinement of the paid search (PPC) campaigns that direct visitors to the landing
pages. In collaboration with Prime Visibility, a search optimization consultant, our paid
search campaigns were reorganized and rewritten to improve the performance of our paid
search efforts with the three primary search engines: Google, Yahoo, and MSN. Like the
landing pages, the new ads are more highly targeted in order to provide a better match a
user’s search query to a relevant landing page. Early results indicate the relaunched PPC
ads are performing as expected and are moving in the right direction. In the coming
months, we will continue to refine the ads and landing pages in order to improve clickthrough rates, increase conversions, and to lower the cost of acquisition of web leads.
In December, John McKenna was hired to take on the new position of director of web
marketing. John has experience in lead generation, customer relationship tracking
systems, marketing automation, search-engine optimization, and tracking and analyzing
results. His primary responsibilities will be to generate leads through the design,
implementation and refinement of a comprehensive web marketing program. He will also
work closely with Director of Marketing Renelle Sampeny to augment the tracking of
offline marketing and to ensure that online marketing initiatives are coordinated with
those in more traditional channels. One marketing initiative that has been particularly
successful involves a series of postcards of alumni, like the one on page 15.
20
OFFICE OF ADMINISTRATION
SUMMARY
The Office of Administration (OA) continues to support the demands of a growing
institution in all functional areas noted below. As in past reports, the charts that follow
represent several years of comparable data as well as information over the second quarter
of the 2009-10 fiscal year (fiscal year begins July 1 and ends June 30). The various
functions in OA include student financial services (financial aid and student accounts),
business services (accounts receivable and payables, purchasing and property control),
human resources (personnel, payroll, labor relations), facilities (capital projects, leasing,
maintenance and custodial), central services (mailroom, bookstore, vehicles), and safety
and security. OA also develops, executes and monitors an all-funds budget in excess of
$86.8 million, not including the cost of fringe benefits provided by the state.
Budgets
The college’s total budget for 2009-10 of $86,888,000 includes:
 State-supported appropriation (tax dollars) of $11.5 million
 Tuition revenue in the State financial plan of $46.1 million
 Self-supporting (IFR/SUTRA) funds of $25.4 million
 Research and Empire State College foundations of $3.8 million
The overall budget increased by $13.1 million over 2008-09, entirely funded from tuition
and other operating revenues. State-supported appropriations have been reduced by $2.5
million from 2008-09 and a total of $4.3 million over the past two years.
Student Financial Services
In support of students, the Office of Student Financial Services continues processing for
an increasing number of students more billings, collections and student aid in each of the
prior three years. With six months to go in 2009-10, the college should finish the year
with more aid recipients and will have awarded a greater amount of aid than any previous
years.
Award Type
TAP
APTS*
Other State
PELL
ACG
SMART
07-08
Recipients
2,680
483
258
3,714
0
1
Awards
Received
$5,257,034
653,148
199,336
8,536,165
0
6,000
21
08-09
Recipients
2,854
496
238
3,846
3
8
Awards
Received
$5,729,552
690,297
320,474
9,857,782
2,242
22,000
09-10
Recipients
2,295
343
200
4,121
5
11
Awards
Received
$3,530,499
371,221
252,685
9,332,377
3,076
18,500
FSEOG
TEACH
Institutional Funds
3rd Party, Waivers &
Cross Registrations
Grants Sub-Total
Perkins Loans
Stafford Loans
(approved):
Subsidized
Unsubsidized
PLUS loans (approved)
Grad PLUS
Alternative Loans
Loans Sub-Total
Federal Work Study
161
0
434
3,309
189,354
0
584,808
4,748,948
11,040 $20,174,793
193
16
479
2,685
230,204
31,500
837,799
4,791,268
10,818 $22,513,118
288
44
290
1,786
256,677
44,000
378,435
2,364,139
9,383 $16,551,609
50
141,799
32
81,497
13
29,138
4,518
4,459
5
2
147
9,181
62
16,527,111
18,650,953
14,550
10,185
452,358
35,796,956
162,440
4,662
4,960
7
1
81
9,743
62
15,122,593
25,980,184
35,326
7760
459,342
41,686,702
166,083
4591
4867
8
1
36
9,516
74
10,643,260
18,434,992
22,452
1,650
195,308
29,326,800
101,267
GRAND TOTAL
20,283 $56,134,189
20,623 $64,365,903
*Estimated for 2009-10, awaiting remittance advice to be processed.
18,973 $45,979,676
Other activities of significance within the Office of Student Financial Services include
launching a new website design in January 2010, processing more than 16,000 student
1098-T forms, and implementing a new on-line student accounts training series.
Business Services
The Office of Business Services is the line office that processes all payments related to
more than $21.2 million of “other than personal services” (OTPS) budget. Most
activities have increased over the past three years, one of the exceptions being the
number of vouchers processed, which is the result of greater use of the state procurement
cards for handling small dollar purchases. Also note-worthy is the significant shift of
OTPS expenditures from the state financial plan to self-funded programs (IFR/SUTRA)
as a result of diminishing state support over the past two years.
22
Business Service Transactions Processed
2007-08
Number of Vouchers
Number of Credit Card Transactions
Number of Leases/Contracts
Number of RF Transactions
Number of Accounts Referred to the
Attorney General
$ Referred to the Attorney General
$ State OTPS Expenditures
$ IFR/SUTRA OTPS Expenditures
$ RF Total Expenditures
2009-10
2008-09
11,000
4,600
25
450
10,863
4,981
51
426
5058
2638
55
168
500
776
389
560,900
13,027,000
5,800,000
1,136,000
814,488
11,194,500
8,177,800
1,392,200
356,161
5,947,013
6,436,828
385,665
Human Resources
Professional employee completion rates for performance programs and evaluations are
provided in the table below. January is the final month and the Office of Human
resources (OHR) is making its big push to reach 100 percent compliance. The college
totals are slightly below prior years (92 percent vs. 95 percent), however, there are strong
indication that the college will once again reach 100 percent.
Year
2009
2008
2007
Programs
Due
263
303
255
Programs
Received
91%
96%
100%
Evaluations
Due
234
229
207
Evaluations
Received
92%
95%
100%
Budget restrictions have resulted in search openings undergoing stricter review processes.
This quarter, 22 openings were authorized and 10 are newly created positions.
Faculty
1
12
1
Professional Employees
8
5
18
M/C
4
1
2
Support Staff
9
19
16
RF
0
0
0
Hourly
0
0
0
Total
22
37
37
The following table provides college employment figures for 2009-10 as of December for
full-time and part-time faculty and staff, while the second table provides a breakdown of
college employment by age groupings for all full-time and part-time staff.
Employees
Faculty
Staff
Total
Full-Time
181
513
694
Part-Time
1331
69
1400
23
Total
1512
582
2094
Year
2009
2008
2007
Total College Full and Part-time Employment sorted by age
Age
>=60
50-59
40-49
<=39
Total
Full-Time
147
206
169
172
694
Part-Time
506
379
286
229
1400
Total
653
585
455
401
2094
Operations Processing Activity: The operations and payroll units continue to use the new
adjunct lotus notes database to process adjunct payroll. This database has provided
accurate salary information as well accurate descriptions of the work completed by each
adjunct. This paperless system uses the college’s intranet to inform adjunct faculty about
assignments, as well as how much and when to expect payment.
Benefits Activity: The college completed annual open enrollment periods for 2010 health
benefits programs, flexible-spending accounts, and pre-tax contributions. There was one
retirement, and three workers’ compensation claims processed during the quarter.
New Employee Orientation: During the second quarter the Office of Human Resources
conducted one new employee orientation. On Nov. 18, 11 new employees attended and
were introduced to the college with a welcoming from a member of the president’s
cabinet. Other topics covered were a positive workforce environment, internal controls,
F.E.R.P.A. and employee benefits.
Training: The Office of Human Resources implemented a new online recruitment system
called Interview Exchange in December. The HR Recruitment System is used to conduct
all searches for classified, faculty, management/confidential, professional and Research
Foundation vacancies. More than 100 Empire State College employees (in all locations)
were trained by the Office of Human Resources on how to use this system. Training
sessions were conducted for departments in person if their location was in Saratoga
Springs. Training sessions were also conducted using an Eluminate webinar if the
department location was not in Saratoga Springs. The training was conducted from
September 2009 through December 2009.
The Office of Human Resources has participated in training and assisting center staff on
the newly developed adjunct payroll system. This has been a combined effort with the
Office of Integrated Technology and the Office of Academic Affairs. This system was
developed as a Lotus Notes database and allows the center staff to create Educational
Services Agreement electronically. Additionally, the Office of Integrated Technology
created a portal for adjuncts to electronically accept their Educational Services
Agreements and view corresponding payment information.
Other Initiatives: Within the Office of Human Resources, the Operations and Payroll
units use the new adjunct Lotus Notes database to process adjunct payroll transactions.
24
This database has provided accurate salary information as well accurate and detailed
descriptions of the work completed by each adjunct; 806 transactions were processed
using this new payroll system throughout this quarter.
Office of Facilities
An update on facilities for the past quarter includes new construction, leases and critical
maintenance items as follows:
New regional centers activity: Representatives of the college worked with their
counterparts at Monroe Community College on a land lease for the property on which the
new Genesee Valley Center was to be built. Unfortunately, several complicating factors
emerged, resulting in the college seeking alternative building sites. This is causing
considerable delays in the planned start of construction. The Suffolk County project also
involves a land lease on land owned by the county. Plans are moving forward, albeit
slowly, with the SUNY Construction Fund scheduling a “kick-off” meeting soon.
113 West Ave.: The official grand opening for the newest college building is Thursday,
March 11 and Chancellor Nancy Zimpher has accepted our invitation to attend.
111 West Ave.: Concept designs are completed for the updating of the exterior of the
building that includes the possible addition of more windows in the front and on the north
and south sides, which will be operable. Approval from the college’s Foundation Board is
necessary before the work can be done. In the interim, plans are underway to reallocate
space within the building with some minor renovations necessary to accommodate office
requests. Moving people into the reconstructed space is now underway.
The college is currently reviewing proposals for additional lease space at most of our
remaining regional centers and some units in order to keep up with both planned and
unexpected growth in enrollment. The majority of leased facilities, including some of the
most recently acquired ones are already reaching or exceeding capacity.
Canandaigua: The lease for the new location has been agreed to by the landlord and the
college. The approval process is now underway with the Attorney General and the State
Comptroller. A summer move is anticipated.
Nassau County: A site has been selected in south western Nassau County and plans have
been developed to locate a unit there. The college continues to work with the landlord on
the particulars of the lease. Assuming the details can be successfully negotiated, the
expected occupancy date will be in time for the start of the fall term of the 2010 academic
year start.
Saratoga Springs: A modest-sized garage has been leased as a replacement for our
maintenance facility, which was demolished to make way for the new building at 2 Union
Ave. (completed in December 2007). The college is considering purchasing the property
in the near future in order to build a larger and more modern facility.
25
The search for new director of facilities in charge of maintenance and custodial activities
recently concluded. Those duties are currently under the interim direction of the Office of
Safety and Security. We expect the new director to start on or about March 1. We also
plan in March to begin a search for a new director of capital projects. Both of these
positions are replacing retiring staff.
Central Services
The chart below reflects the total volume of activity in Central Services for the 2007-08
and 2008-09 fiscal years and the year-to-date activity for 2009-10 as of Dec.31, 2009.
Although 2008-09 shows dips in production for both these areas, it appears that the
current year will reflect a growth in activity equal to or exceeding the prior year’s level.
PRINT SHOP
Jobs completed
Total impressions
2007-08
2,586
24,683,403
2008-09
2,505
18,106,031
2009-10
MAIL ROOM
Metered mail
Labeled
Postage expended
2007-08
253,014
991,907
$446,062
2008-09
189,280
603,400
$280,631
2009-10
18,800
$3,430,850
160
$16,862
N/A
16,377
$3,304,494
N/A
N/A
N/A
BOOK STORE
Regular orders
Revenue
External
Revenue
Refunds
1,287
12,283,697
156,688
549,063
$191,142
11,127
$2,261,087
N/A
N/A
$64,343
Office of Safety and Security
The Office of Safety and Security (OSS) and the college’s threat assessment team have
been focusing their efforts on developing both an emergency response plan and a
Pandemic Influenza Continuity of Operation Plan to maintain the various functions and
services of the college.
The college has been notified of a pending review by the U.S. Department of Education
(USDE) of a program review of the Jeanne Clery Disclosure of Campus Security Policy
and Crime Statistics Act covering the calendar years 2006, 2007 and 2008. This review
is part of a broader audit by USDE of all SUNY campuses in response to a prior audit by
the Office of the State Comptroller, which highlighted a number of areas of noncompliance during a SUNY-wide review of compliance with the Clery Act in 2006.
26
OFFICE OF INTEGRATED TECHNOLOGIES
SUMMARY
The major development in the Office of Integrated Technologies, apart from the name
change from the former “Office of Educational Technology” (OIT) involved the
reorganization of the division into five new functional groups.
Here are brief descriptions of these groups.
The Infrastructure group is headed by Assistant Vice President Curt King. The
group purchases, operates and supports computers, network, telephones, security
systems and software.
The Academic Technologies group is headed by Director Suzanne Hayes. This
group assists faculty in their use of instructional technologies, develops
instructional software and media, and provides library services.
The Administrative Applications group is headed by Director Mark Claverie. This
group acquires, writes, integrates, and maintains software to support
administrative functions of the college.
The Service Support group is headed by Director Kevin Bane. This group
provides the front line of contact and response for IT problems resolution, and
liaison with technical specialists in all OIT groups.
The Project Management group is headed by Director Walter Lewis. This group
provides assistance to IT project teams comprising OIT and other college
professionals, faculty and staff.
Within OIT, much of the work managers completed this fall involved planning for new
and pending projects. These are addressed principally in the infrastructure section of this
report, below.
The vice president for integrated technologies was also active in the drafting of the
college IT strategic plan for 2010 – 2015, which can be found in its current draft form at:
http://esctechstrategicplan.pbworks.com/FrontPage. The ETC is the originator and
steward of the information technology strategic plan for the college. During the winter
months, the plan draft will be viewed and commented by the wider community. The plan
will be completed in late winter. At that time a “tactical plan” will be developed by OIT
to carry out the objectives set by the strategic plan.
Academic Technologies Group
AT Group drafted its Mission Statement to read as follows:
27
Academic Technologies advances the effective use of technology and library/information
services to enhance and facilitate teaching, learning and research in all its forms
throughout the college.
Our Vision: To partner with groups and individuals throughout the college to discover,
acquire, build, develop, implement and share tools, systems and processes that move the
college forward in developing innovative approaches supporting teaching, adult learning
and research that strengthen its position as a leader in distance learning.
Our Values: We are committed to developing and integrating technology and
library/information services into the learning, teaching and research activities of students
and faculty in ways that support meaningful learning outcomes. We value systems
thinking, dialogue and collaboration, strategic planning and innovation.
The other component groups of OIT will complete their mission statements in February.
Janet Ostrov was hired as interim associate director of academic technologies in midOctober. She has made excellent progress in establishing a series of regular meetings
with CDL directors to explore cooperation between the two groups in light of existing
issues in service, liaison, and cooperation; OIT’s new organizational structure and its
need to also serve the entire college; and CDL’s review of its own internal processes,
particularly in course design/revision.
In December, Ostrov and representatives of the OIT infrastructure group met with CDL
to begin to identify and address their concerns related to:
 Active Directory – primarily with respect to how soon high-level users will be
able to get immediate downloads, and what licensed software is available
 Work request process for IT services
 Faculty support
 How to promote more effective collaboration between OIT’s multimedia
developers and CDL’s course instructional designers
 ANGEL alternatives down the road
CDL and OIT have agreed to work together to identify and address shared concerns in
several key areas: the development of OIT's new Service Desk operation; the creation of
a joint task force to examine options for course management systems beyond ANGEL;
process improvement in the course development area; and the joint investigation of
project management software to be used by both groups. The two groups are also
working on plans for an AT/CDL-CID working retreat early in 2010.
Other support provided to CDL has included:
 16 CDL course requests for multimedia/technology support or development
 Completed 10 course development requests for library resources
 Completed the Mapblog 2.0 rewrite and setup to deploy for all courses in the Jan.
2010 term.
28



Created two new Mapblog based learning activities
Drupal development for CDL conference presentation building and developing in
ESCnet
CDL in 60 video project to promote humanities studies
Multimedia Group
Migration of WordPress MU (blog software) completed to in-house server which
allows for college level authentication.
Continuing work on ESCNet (development for 1.2 release, page design elements,
conversion of Saratoga Bulletin)
Continuing consultative conversations with Center for Mentoring and Learning as it
plans its web site.
Center Faculty Instructional Technology Support
Metropolitan Center: Aaron Zachmeier joins the Office of Integrated Technologies in the
Academic Technologies Group Jan. 21. He is a faculty instructional technologist located
in the Brooklyn Unit, serving the Metropolitan Center. Aaron has a master’s in
educational technology from San Diego State University and a B.A. in linguistics from
the University of California at Santa Cruz. Aaron has a varied background, with stints in
teaching, advertising, educational publishing, journalism, technology support and
instructional design. He has taught English in Russia, written for newspapers in the Deep
South and designed training for middle managers in India.
Niagara Frontier Center: Ken Ferree joined the Office of Integrated Technologies in the
Academic Technologies Group on Dec.15, 2009. He is a faculty instructional
technologist located and serving the Niagara Frontier Center. A graduate of Empire State
College, he earned a master’s in Education Media Design and Technology from Full Sail
University in Winter Park, Fla. In addition, Ken has served as adjunct faculty at the
Niagara Frontier Center, lead study groups and guided independent studies in new media.
He also has an extensive background in Arts Integration (pedagogically integrating the
arts into curricular content), audio and video production, as well as web design.
Northeast Center: Joshua Gaul, a multimedia instructional technologist, has been
working two days a week at NEC since mid-October. A search is planned for the second
quarter of 2010.
Long Island Center and Hudson Valley Center: Sheryl Coleman who is assigned to
Genesee Valley and Central New York is serving as a point of contact for these two
centers until permanent hires can be found.
Genesee Valley Center: This position has been advertised and closed Jan. 29. The search
committee convened Feb.1 and expects to wrap up its work by April 1.
29
All Workshops (Provided by Former CLT Organization)
Number of
Workshops
Scheduled
Subject
Number
Enrolled
or
Attended
4
ANGEL Basic Reports
1
1
ANGEL Developing Your Gradebook
2
2
ANGEL Evaluating Your Students
2
2
ANGEL Live Web Meetings
0
2
ANGEL LOR
4
4
ANGEL Macros
1
8
ANGEL Q&A Session in the Sandbox
0
1
0
2
ANGEL Teaching and Managing Your Course
ANGEL Teaching and Managing Your Course
(self-paced)
3
ANGEL Teams
1
3
ANGEL Term Start Tips
2
1
ANGEL Using Your Gradebook
0
1
CANCELLED - ANGEL Live Web Meetings
0
3
Conducting Online Meetings with Elluminate
15
2
9
1
Datatel Basics Workshop
Datatel Communication Management: (Email and
Forms)
3
PLA Planner for Mentors
9
1
Web Developer Training: Administrative Offices
5
1
Web Developer Training: Centers and Programs
5
4
What's New in Elluminate 9.6?
3
3
Citing Your Sources
26
3
27
2
Introduction to Searching
Orientation to the Library (delivered at the Student
Academic Conference, Syracuse)
59
Fourth Quarter (Oct - Dec)
125
5
0
8
OIT will be reviewing this training program to address issues of: low over-all attendance
for these topics and modes of delivery; alternative approaches to delivery of training;
additional training topics to enrich the list.
30
Center Presentations:
Using Angel for Community Groups at NFC - Brown bag lunch
Talk on Blended Learning at GVC Center Meeting
Talk on Blended Learning at CNYC Center Meeting
Support for Graduate Studies:
Graduate Orientation at MALS residency
GVC MAT ePortfolio Presentation 11/3
CNYC MAT ePortfolio Presentation 11/16
NFC MAT ePortfolio Presentation 11/30
Faculty Technology Consultations Provided by Academic Technologies
Number of
Previous
Change over
Consultations
Year
1 year ago
1Q 2009
250
116
+216%
2Q 2009
174
119
+46%
3Q 2009
*124
126
-1.6%
-28.3%
4Q 2009
Total
**114
662
159
520
+27.3%
* Reflects one vacant position at OIT, which reduces our provide faculty consulting time
** Reflects two vacant positions
As noted, above, we are reassigning some staff to temporarily fill vacant Faculty
Instructional Technology (FITs) consulting positions.
ANGEL Course Shells Created for Centers/Forum by FITs
Term
Sept 2009
Nov 2009
Jan 2010
Centers
Forum
Total
144
87
19 Not applicable
132
93
231
19
225
Library


Ask a Librarian reference service requests increased by 46 percent over same period
last year. This is due to increase use of "chat" service. We are encouraged by the
results of this innovation and will continue to explore ways to bring library reference
service to more of our students and faculty.
Hits to library's subject guides continue to grow, + 80 percent over previous year.
31





Interlibrary Loan requests increased over same period last year +25 percent
Quarterly Library Advisory Committee Meeting - Presentation/Discussion on Google
Scholar
Librarian site visits to CNY, NFC and GVC
Library mediated Turnitin requests continue to grow. (See Ask IVA Table). Pilot for
direct faculty access to Turnitin underway with 16 of the college's heaviest users.
This is will replace ASK IVA service later in 2010 and will free up librarian
resources for higher level tasks.
Completed upgrade and training for Illiaid 8.0, interlibrary loan management system.
Selected Library Web Page Visits
Oct 09
Lib Home
page
Book Catalog
splash page
Find Info
Tutorial
Nov 09
Dec 09
14453
15767
12759
1797
1881
1461
889
806
478
ILL Page
167
155
60
Blog
656
629
569
10832
11699
11095
Subject
Guides site
2009 4Q
Totals
42979
467/day
5139
55.9/day
2173
23.6/day
382
4.1/day
1854
20/day
33626
365.5/day
2008 4Q totals
40525
440.5 / day
5276
57.4 / day
1322
14.4 /day
273
3 / day
1746
19 / day
6863
74.6 / day
We are encouraged that innovations and/or enhanced services on these pages—
particularly the information-finding tutorial and the subject guides are seeing increased
usage. These are returns on our investment in staff time to supplement the basic services.
Library Research Databases Searches
Month
Searches*
Previous
Year
Change over
same period 1
year ago
-2.827%
-12.574%
-6.65%
Oct 09
206,061
212,056
Nov 09
227,394
260,100
Dec 09
219,278
234,898
Total
652,733
707,054
*AnthroSource data not yet available
We think the downturn in the number of searches results from a change in point of entry
for searches. We removed from the library home page a multi-search box that was
32
% change
+5.7%
-2.6%
+39.2%
+28.5%
+5.8
+79.6%
generating scattershot searches (and inadvertently inflating the statistics). The lower
numbers shown here are probably more statistically accurate.
Ask-A-Librarian Questions
Month
Questions
Oct 09
Nov 09
Dec 09
Total
Previous Year Change over
same period 1
year ago
339
161
+52.5%
389
200
+48.6%
253
167
+34%
981
528
+46%
Interlibrary Loans
We have a combined fill-rate (articles and books requested and successfully obtained) of
95 percent for this quarter.
Interlibrary loan is probably one of the fastest growing services at all academic libraries;
all libraries need to participate in the borrowing grid to keep up with the “knowledge
explosion.” The ESC online library is not exceptional in its growing rate of borrowing,
but it is of obvious strategic importance for us given the dispersal of our students and
scope of studies offered.
User Registrations
Article Requests
Completed
Book Requests Completed
Total Requests
This
Quarter
37
29
Previous Year Change Over Same Period 1 Year Ago
134
163
24
46
+54%
-40%
84
130
+60%
+25%
Ask IVA Requests - Librarian Mediated Turnitin Reports
Change over
Previous
Month
Requests
same period
Year
1 year ago
Oct 09
60
50
+17%
Nov 09
89
55
+38%
Dec 09
95
81
+15%
Total
244
186
+24%
These are requests to check student writing for indications of plagiarism. This tool is
getting increased awareness among our faculty.
33
Publications: Peter Shea, Suzanne Hayes, Jason Vickers, et al. (In Press). A reexamination of the community of inquiry framework: Social network and content
analysis. The Internet and Higher Education.
Administrative Applications Group
The Administrative Applications group has been working on the implementation in
Datatel of Colleague Studio software development system. This new system provides a
better integrated program development environment with features such as improved
screen-layout facilities, integrated help resources and better custom software
management.
Training was conducted for programmers as well as some key representatives from other
offices for the use of Datatel's Workflow Management System which will provide college
departments with the ability to better control the processing of work items throughout
college. This system allows the proper sequence of Datatel (and external non-Datatel
system) screens and processes to be defined as well as rules to enforce the integrity of
data entered.
Training and rollout continues with Entrinsik Informer Reporting tool which will allow
departments to define and schedule their own reports from Datatel. Training has been
given to Human Resources, Graduate Programs and International Programs. Future
training is being scheduled for Northeast Center.
The Administrative Applications group includes Lotus Domino/Notes programmers and
the college Webmaster, who were in Center for Learning Technologies prior to the OIT
re-organization this fall. The new grouping – with the Datatel programmers – is intended
in part to facilitate
Infrastructure Group
Fall 2009 accomplishments.
Network bandwidth was increased for all of the regional Centers except LIC/Old
Westbury—where cable to the building has not yet been provided by the local vendor.
Wireless network connectivity has been put in place at all the Centers except LIC.
A new, standard kit of network electronics has been designed and built for eventual
use at all college Unit locations. First installation was at Riverhead. Next is scheduled
this spring for Canandaigua.
A contract was let for provision of an emergency generator to ensure continued
electrical power at 3 Union Ave. in the event of an outage. Installation is due to
complete in early spring.
34
Planning for a variety of projects coming up in the winter and fall was accomplished.
See the following section for details.
Project and task list time frames and timeline
Virtualization, disaster recovery, business continuity
Currently Infrastructure is waiting for NYSERDA to deliver a report that may help us
save even more energy than expected with the upcoming virtualization project. The
results of the report may indicate particular technologies that we should incorporate into
our new virtual data Center. After receiving and digesting the report, we will issue a
request for information to vendors based on its content.
Time frames:
Results of the NYSERDA report: expected mid January
Creation of a request for information to vendors: ready by the end of January
Collection of vendor information and proposals: through the month of February
Selection of vendor to build a new virtual data Center: mid to late March
Working through the purchase process and the actual purchase: month of April
Installation of hardware and software: May into June
Operational with our first virtual systems converted: July of 2010
Content management system
The content management system will be the pivot for several existing and new systems at
Empire State College. The content management system will allow us to develop personal
learning environments for faculty, staff, and students. It will allow form generation,
workflow management, and the creation of a digital image depository and library. It will
also allow for structure and improvement of our web pages across college.
Time frames:
The selection process has completed for content management system and the product T4
(www.terminalfour.com) was selected. The purchasing process is under way and
contractual language is has been finalized between Empires State College and the vendor.
In the interest of getting this application up and running as quickly as possible we will be
installing it on a hosted virtual environment with a company called Voxel dot net
(www.voxel.net). We are on track to have the T4 system installed in mid February.
Share point
The share point system is similar to a content management system and we are currently
using share point to run our Microsoft Project server software. Share point is a Microsoft
product whose main function is to serve as a document management system and
workflow system. The graduate program has asked us to provide them with a share point
environment so that they can create new graduate process systems based on share point.
We have agreed to provide them with the software and their intention is to design and
build the system themselves.
35
Time frames:
The dean of Graduate Programs has created his own time schedule and needs us to make
a share point system available so that he can move on. We have gathered information
about the versions of share point that he needs and will work to get a system together for
his use. At this point it has been determined that a Windows 2008 server will be
necessary to fulfill his office needs and design goals. We can possibly have something
ready to hand over by the end of January to mid February.
SIP
Session Initiation Protocol (SIP) is a network core protocol that allows a variety of
devices providing multimedia, voice, and video services to be used in a computer
network. Currently we have no capability for SIP or SIP devices in our network.
Network systems are turning toward this newer protocol and an abundance of cheap SIP
devices are on the market. The security office is particularly keen on using these devices
as entry telephones into buildings. The technology department is interested in these
devices for myriad of uses as well. An example of which would be Voice over IP
conference phones. Prices and configuration information has already been garnered from
our VoIP vendor.
Time frames:
We have a price from our long-term vendor, and have given a competitor the opportunity
to bid this product as well. A decision was made the week of Jan. 18 and purchasing was
undertaken. Installation of the product can take place in February.
Call recording
Several functional offices have expressed the need for call recording and monitoring.
The Student Information Center, the Office of Safety and Security and the Office of
Disability Services have all expressed a desire to use these functions. To date, we have
researched different products that would be compatible with our voice over IP system and
have received a general quotation on pricing. Demonstrations and usability will come
next.
Searches
The search for two new technicians (for the 111 and 113 West Ave. buildings) was
concluding at the end of December. Offers are now out to two very strong candidates. We
anticipate that they will begin work in February and March
The search to replace application administrator Tom Kelly, who retired in November
2009, is underway. Phone interviews took place week of Jan. 4 and 11.
In person interviews took place the first two weeks of February.
Offer to be made in mid-February
The position search for two network engineers is well underway, with phone or in-person
interviews the first two weeks of February, and an offer expected to be made the first
week of March
36
OIT ticketing
The project to combine the disparate ticketing systems between the previous two OET
entities and the other help desk functions is underway, and a decision to use Deskpro as
the primary ticketing system has been made and implementation is in progress.
Network assessment
A project to hire an outside firm to perform a network assessment has begun. We have
just completed the bandwidth augmentation project and are looking for objective
feedback on the results. We are currently working on the statement of work with the
vendor. The assessment can be scheduled as soon as the details are ironed out.
Emergency generator
An emergency generator for power outages will be installed to keep the computer room at
three Union functioning. This project has been under way for many months, but
configuration and purchasing is complete and the project to install the generator is
underway. A decision was made not to install a temporary generator due to cost.
Time frames:
The current schedule is calling for the receipt of the emergency generator and transfer
switches in mid April. The contractor has claimed that two weeks of effort will be all
that's required to match the generator to the 3 Union Ave electrical systems. Outside
work will be performed the week of April 11th. Inside wiring and work will be performed
the week of April 18th. Generator delivery/startup and test and project finish work will
happen the week of April 25th. Expected completion is to be in the first part of May.
Notes 8
The rollout of the next upgrade to the Lotus Notes client and server system is expected to
get under way soon. We've been waiting for resources to free up from other projects in
order to begin the rollout. The testing of the new Lotus Notes client has been ongoing in
the office of Integrated Technologies. The new version of Lotus Notes adds many great
features that the college can exploit immediately. The rollout will be based primarily on a
building by building approach.
Time frames: By the end of January rollout as per schedule: beginning in February.
Finish rollout by March.
Lotus Notes traveler versus Microsoft exchange
Infrastructure, has been researching the applicability of adding a Microsoft exchange
server to our mail systems. Staffs have been asking to be able to use Microsoft Outlook
as part of their business process. Their main uses will be for synchronization of their mail
and calendar functions with their mobile technologies. They also have a need for
increased calendar feature sophistication. We are finding costs and logistics of installing
the exchange server and a decision must be made to move in that direction if need be. A
new product from Lotus Notes that comes from the 8.5.1 release, allows the
synchronization that our users desire. Lotus Notes 8.5.1 also has greatly increased
calendar feature functions, which may also serve the needs of our staff. Some
37
experimentation is needed with Lotus Notes traveler in order to determine if this
approach is viable.
Time frames: Installation of Lotus Notes traveler on our Domino server: first week of
February. Testing of traveler: February to mid-March. Rollout of the traveler product:
after March and is dependent on users being upgraded to Lotus Notes 8.5.1
SOPHOS antivirus software
We are changing our antivirus software to a company called Sophos. We have used
Symantec antivirus for a long time but have been dissatisfied with it over the last year.
The contract renewal for Symantec was due in January and we had been looking at other
products for the last six months. The decision to change to the new product was based on
better performance criteria and ease of use and implementation. We have been
experimenting with logistics of rollout over these last two weeks. Licensing allows us to
offer the product to staff for their home machines and the product is cheaper overall.
Time frames: Putting together configuration issues and rollout schedule: by the end of
January. Automated rollout: begins in February
Windows 7
All indications are that the operating system Windows 7 will be an excellent base for
Empire State College. We're currently in the testing phase and have purchased five
licenses to test our applications against. Windows 7 in combination with Windows server
2008 has built-in features that will allow us to address ongoing issues with remote disk
access and authentication. Machines that we are currently purchasing are loaded with
windows XP but we retain the license to load Windows 7 when we want. If testing
continues to go well it is recommended that we move to Windows 7 as quickly as
possible, and that all new machines should come with Windows 7 installed.
Time frames: Testing the Windows 7 with Empire State College standard applications:
finish by mid-February. Creation of an implementation strategy: by the end of February.
Rollout of Windows 7: beginning in March.
Active Directory
Phase two of this project has begun. Two items are on our project list. One is to allow
user control over the timeframe of desktop inactivity timeout. The current 15 minutes is
too short for some people and causing irritation. The other item is allowing users to have
more control of what they are able to download and install on their ESC desktops.
Time Frames: The inactivity time-out extension programming has been complete, but we
are waiting on Internal Controls approval before implementation. Work on the relaxation
of software download to the ESC desktop is being researched with several different
methods being offered. Projected finish date will be in April.
38
Pandemic Flu/Virtual Desktop
The preparation for a pandemic flu situation and the ability for staff to work from home is
the main thrust of this project. We have most of these resources available now for users
to perform their work functions from home. Policy and process decisions make up most
of the discussion here. We have some new technologies that may allows up to have more
technical control over working from remote locations with the added benefit of ease of
use from the user side. The use of Virtual desktops and special flash drives are being
tested.
Time Frames: Expected process available in the April/May timeframe.
Unit in a box
A new focus for the OIT group this year is the upgrade of the Units to Center like
technology. Advances and cost reductions in technology have allowed us to bring
technology into the units, something we could not do before because of lack of
availability or expense. Our goal is to create standard components that we can put
together and ship to a unit and all we’ll need to do is a simple hook-up. Units can look
forward to increased bandwidth, wireless capability, four-digit dialing and voice mail.
Also units will be able to access all other technology that has previously only been
available to the Centers.
Time Frames: We have already been putting together prototypes for the units that have
moved lately and think we have a good model to use at this point. We need to incorporate
AV needs into the mix as well and that work is going on now.
Key server or college software download site
Research into how to consolidate and deliver the College’s many software titles is the
idea behind this project. The consolidation of the disparate software products and
licensing scattered around the college will simplify the purchasing and compliance as
well as saving the college a lot of money. Allowing for the self help of users
downloading from a single site will reduce much confusion around the school.
Time Frames: Research has been started. Several products and methods are under
consideration. Expected implementation (in phases) will take place in April
39
Project Management Group
The Project Management Group develops and institutes project management
methodologies for Office of Integrated Technologies. One of the goals of the PMO is to
deliver successful projects by building project management professionalism among OIT
staff and we conducted our first series of training sessions in the last quarter 2009. The
objective of this training was to introduce and promote an updated methodology for
applying project management concepts and practices in OIT and to introduce standards in
the use of tools and techniques.
The goal of the project management methodology is to increase project success by
encouraging project teams and project managers to be creative, adopt new approaches,
follow best-practice methods, help staff expand their skills and manage risk in delivering
project outcomes.
The Project Management Methodology now has the following areas of focus:
 Improved project planning
o Defining and documenting project scope upfront with measurable goals
o Use of a formal Change Control process to handle scope changes
o Identifying risk upfront and proactively putting a Risk Management Plan in
place
o Communicating clearly defined project milestones
 Better management of communications to all stakeholders
 More effective management of OIT resources
Service Support Group
Projects/Work Request for 4th quarter, 2009.
Note: For the 4th quarter 2009, projects/work requests are listed under the specific
categories that we report on. These categories are:
Online Academic Support Services: includes learning resources, teaching tools,
training and support for both
Online Student Support Services: includes student tools and student support for
finding & using online resources
Online Academic Courses and Programs: online academic courses and programs
focus on CDL course support and hybrid courses for structures programs and
individual mentors
Online Administrative Systems: delivered on the web site – also includes managing
the web site, mail and Lotus notes servers
40
Help Desk Statistics:
Total Help Desk Reports:
Faculty/Staff :
Student (excluding FTP)
Other
2,516
795
1,636
85
FTP: 98 accounts created (not reflected in above total)
Scheduled a total of 4 Elluminate Student Practice sessions for the November term start
with a total of 1 participants. (3 sessions with no student attendance.)
FAC/STAFF STUDENT
October
November
December
Total
254
266
275
795
OTHER(alumni,
FTP
TOTAL
vendors, nondelivery)
580
586
470
1636
39
18
28
85
873
870
773
2516
5
7
7
19
Student
Name
Change
Requests
31
37
30
98
Online Learning
Workshop/Trainings: 4 Elluminate Student Practice Sessions Delivered
Student/Faculty Helpdesk questions: 2516
FTP accounts created: 98
Student Information Center
The Student Information Center answered 29,422 calls this quarter, compared to 24,667
calls handled in the final quarter last year. This increase is certainly a reflection of
increased enrollments for the year. However, based on our analysis of the calls, the
increased volume is also a reflection of the challenges we have yet to meet in
communicating effectively with students, and enabling our student population to more
successfully self-serve.
Call volume attributed to:
o Bills for the Spring 2010 term were not mailed per the SA published schedule. In
addition, 1500 emails were sent in lieu of bills on Dec. 29. These emails were sent to
students who had modified registrations or were newly registered, whether there was
a balance owed or not. This generated a number of calls, many from students with
credit balances who did not understand why they received an email referencing a
balance due.
o Payment processing issues during the week between Christmas and New Year’s.
41
o Financial Aid applications and communications.
o Application status.
o The menu for calls to 800-847-3000 and 518-587-2100 was revised, and the SIC is
now answering more general calls to the college. (The tracking data and the chart for
calls reflect data for October-November and for December separately to reflect the
change in the types of calls being handled by the SIC.)
Service initiatives:
o The SIC teamed with the Northeast Center (NEC) to pilot a program that would
include the SIC in center orientations. Our goal is to support students in
understanding the college’s administrative procedures particularly regarding
registration, payments and deregistration. SIC representatives were at two NEC
orientations. We followed up with students as they registered to ensure that if they
were financial aid eligible, all documents were in place for financial aid packaging,
and if self-pay, we contacted students regarding payment procedures. Of the 60
students who attended the orientations, 44 registered for classes and of that group, 40
retained their registrations. We will continue to work with the NEC, and are planning
to work with the Central New York Center as well.
o The SIC reviewed registrations for the November term as an ongoing project. We
contacted students with payment issues including: financial aid missing
documents/packaging problems, time payment errors, balances after aid or vouchers.
Our outreach efforts to 303 students resulted in 223 successful registrations for 1966
credits with invoices totaling $753, 758.45.
o The SIC reviewed registrations throughout the registration period for the Spring 2010
term. We contacted over 700 students regarding payment issues including: financial
aid missing documents, time payment, and vouchers. In a preliminary look at the
results of our outreach, most students retained their registrations for over 4000 credits
with invoices totaling over $1,000,000.
o The SIC reviewed and provided feedback regarding the new Student Financial
Services website scheduled to go live in January. The SIC requested that the “live”
date be moved to end January as our volume will be high in the beginning of the
month through the first week of the Spring term. The SIC was initially involved in the
revision process (dating back to early in 2009) and was instrumental in developing
the financial aid FAQs and highlighting student concerns with the current web pages.
o We attended presentation by Higher One, under consideration by Student Accounts
for banking services and provided feedback to the Office of Administration.
42
We also attended a meeting regarding registration issues; the discussion centered on
issues identified by the SIC in early 2009. Action on most items is still pending, but we
expect to see some changes for the March registration.
Types of Calls Received
October - November 2009
Quarterly (Part 1)
Financial Aid
20%
Prospective Student
4%
Admissions
19%
Student Accounts
17%
Other
0%
Payment on Account
2%
Tech911/Log-In Problem
2%
Graduate Programs
2%
Dropped Call
2%
Non-Matric
3%
Not Intended for SIC
1%
Not Intended for ESC
0%
Bookstore
1%
Registration
4%
Center/Academic
12%
Registrar
11%
OFFICE OF EXTERNAL AFFAIRS
SUMMARY
A story in the Feb. 2 edition of the New York Times
(http://www.nytimes.com/2010/02/03/education/03gift.html?hpw) reported that
philanthropic gifts to higher education declined 12 percent in 2009. According to the
results of the Council for Aid to Education’s annual survey cited by the Times, alumni
participation declined as did alumni donations.
Empire State College was able to buck the downward trend for overall giving
experienced by colleges and universities around the country. In 2009, total giving from
private philanthropy to the college was $940,811 a 1 percent increase over 2008 and just
43
shy of our goal of $1 million. We attribute this to a number of significant gifts received.
However, giving to the annual fund dropped 10 percent as did the number of donors. We
believe this reflects the results of the recession and particularly the unemployment rate.
It is difficult to measure quantitatively why someone makes a gift at a given time. In our
conversations with alumni over the course of the year, we definitely heard about jobs lost
and concerns about losing a job in the near future.
2009
2008
Annual Fund
$390,507
$433,698
All Other Giving
$550,304
$495,135
Total Giving
$940,811
$928,833
The national trend for declining alumni participation rates continued and Empire State
College alumni followed that trend. Alumni participation (undergrad and grad) went from
8 percent to 7 percent. This is higher than the alumni participation rates reported in the
article for Master's -public (5.4 percent), Baccalaureate - public (6.1 percent) and
community colleges (1 percent). Given the unique experience of our students/alumni, it
is pretty remarkable to have a participation rate higher than public four-year colleges.
We're doing some additional analysis right now that benchmarks our participation rate
within SUNY colleges.
Participation rates are interesting data points. That said, we are not suggesting the
development and alumni relations staff focus their attention and resources on chasing
participation. Instead, we will continue to make raising more dollars the priority. As we
say in development, you can't take the participation rate to the bank.
The following was presented to the Foundation Board at its October 2009 meeting.
Development Program Overview
For a very long time in fundraising, colleges have relied on some tried and true
techniques for involving alumni and friends and gaining their financial support. With
consistency and a little creativity, an organization could be successful raising money – for
the most part unrestricted dollars – that the organization used for various purposes like
financial aid and scholarships. Today, we find a paradigm shift. The tried and true are
not yielding the same results.
Solicitation technique
Direct mail
Phonathon
Volunteers
Today’s reality
Competition in the mail box. There are
over 1 million nonprofits in the U.S.
Contact rates are declining. Increasingly
hard to reach people. Caller ID and other
technologies for screening calls.
Decreasing use of land lines.
Alumni calling fellow alumni. People are
over-scheduled and are saying they don’t
have the time for this.
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So, if these once effective methods are becoming less and less effective, what are the new
best practices? In all honesty, I don’t think we (fundraising professionals) know the
answer yet. As an industry, we are on the cusp of some very big changes.
What we do know:
 One size does not fit all. Mass appeals to a broad swath of alumni are not
effective. We must tailor our message to various segments of our alumni
population based on their interests.
 To do that well, we will put an increased emphasis on determining the most
appropriate market segments.
 We must continue to use and capitalize on new web-based approaches to
fundraising. We recognize that Facebook and other social networking sites can
and should be a vital tool for our work. At the same time, no nonprofit is raising a
lot of money with Facebook … yet.
 We recognize that a lot more can be done to tell the stories of our students and our
alumni. These are very compelling stories. We intend to collect these stories and
to use every media (print, web, phonathon) to tell those stories.
 Donors want to know the impact their gifts – no matter the level – have on the
lives of our students, our faculty and the college. Philanthropy is about changing
lives and saving lives.
 We can learn from other non profits – especially those outside of higher
education. We will look for innovative ideas both inside and outside of
educational fundraising.
Given the changing economic environment as well as other trends that are changing the
nature of development and alumni engagement work – for example, the switch from land
lines to cell phones and the many tools that screen and block phone calls. We will be
trying some different tactics for annual giving in 2010. We also are revisiting our
fundraising goals in light of the changing landscape.
Grant activity from Oct. 1, 2009 to Dec. 31, 2009
10 proposals submitted for $2,165,040
8 awards received for $156,660
6 proposals pending for $2,091,398
Proposals submitted
Merrill, Michael
Tcherepashenets, Nataly
Anthony, Lorrie
Michelson, Elana
Shrimpton, Nikki
Lawrence, Betty
Leaker, Cathy
Carpenter, Rosann
U.S. Dept. of Labor (with NYC JIB)
National Endowment for the Humanities
Hoyt Foundation
Saratoga ArtsFest
Otsego County Dept. of Social Services
National Science Foundation
LaGuardia Community College
Health Research & Services Adm.
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$373,481
$25,000
$30,000
$2,000
$48,642
$869,063
$3,500
$790,354
Merrill, Michael
Frank, Linda
NYS Dept. of Labor
Saratoga Gaming & Raceway
$7,500
$15,500
Awards received:
Dixon, Shelley
Franz, Jonathan
Frank, Linda
Merrill, Michael
Hammett, Hugh
Rabino, Isaac
Michelson, Elana
Hammett, Hugh
FEMA
Ontario County Dept. of Social Services
Saratoga Gaming & Raceway
NYS Department of Labor
Kresge Foundation
Lounsbery Foundation
Saratoga ArtsFest
Roslyn Savings Foundation
Several highlights for the past quarter include:
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We have recently received word that the proposal submitted to the Hoyt
Foundation for $30,000 has been approved.
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Two proposals, Nataly Tchereshenets’ to the National Endowment for the
Humanities and Rosann Carpenter’s to the Health Research & Services
Administration, are resubmissions of last year’s proposals. They were revised
using reviewer comments for improvements.
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Isaac Rabino, for health reasons, has had to remove himself from his Lounsbery
Foundation funded project. With the support of the Lounsbery Foundation, the
college will work with a consultant who has long been involved until three
publications already under development are completed.
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As a sign of the times: a proposal for education services for the Otsego County
Department of Social Services was with withdrawn by the department due to the
elimination from the county budget all funding for employee education. The
department made it very clear that they were pleased with the services the college
provided and would return when finances allowed for it.
Alumni and Student Relations
This past quarter we turned our attention to setting out a strategic plan for events,
graduations, the student activity fee and alumni outreach both in person and online.
One project was a total redesign of forms and application processes for the student
activity fee. This is much more streamlined and is now a total electronic process with
automated calculations for ease of application and review.
And finally, we held alumni and student events in Hyde Park, Saratoga Springs,
Rochester, New York and Syracuse.
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$10,000
$60,160
$1,500
$7,500
$11,000
$40,000
$1.500
$25,000
Events and highlights:
 Published the winter issue of “Update,” a newsletter to all alumni from
President Davis
 Conducted end-of-the-year fundraising solicitations to board members and
assigned prospects
 Won the LERN (Learning Resources Network ) award for best alumni web site
 Sent more than 150,000 emails to alumni and students to invite to events, provide
the latest news and promote benefits and scholarship opportunities
 Assisted in planning the Professional Employees Conference
 Met with all the center deans for graduation planning review and rewrote the
Graduation Guidelines manual.
 Sent our quarterly e-newsletter to alumni
 Supported college retention efforts with an email campaign to current students
 Launched a new legislative advocacy site
 Added more than 30 notable Empire State College alumni to the SUNY website
 Set up Facebook fan pages for all of our centers
 Grew our social media members to:
5,000 in the alumni online community
3,300 members on our Facebook fan pages
210 Twitter followers
400 Linkedin members
46 photo albums in Picasa
23 subscribers to the Empire State College YouTube channel
Academy for Lifelong Learning
The cademy completed another successful year providing challenging and enlightening
study groups, social events to build community within the organization and free
community programs. Approximately 800 older adults participated in 44 study groups
and other A.L.L. programs in 2009.
Our 2009 winter events were very popular with both our members and the general public,
bringing participants together to enjoy our first annual Storytelling Series, and other
programs.
One highlight of our summer activities occurred in August. We gathered a group of our
founding and long-time members to record a video sharing their philosophy of what the
Academy for Learning in Retirement (our former name) would be and how they view the
organization it has become. This will serve as a valuable historical document for present
and future A.L.L. members.
In September, 36 members and guests enjoyed a four-day, three-night tour of the
Adirondacks. We also celebrated New York State Lifelong Learning Month by inviting
the public to a program by storyteller Bairbre McCarthy and a farewell party for our
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founder, Marianne Finnegan, who was relocating to Connecticut. Eighty individuals
attended.
In October, 66 members and guests enjoyed a murder mystery fundraising dinner at
Longfellows Restaurant.
The December holiday luncheon attracted 141 A.L.L. members and guests who were
entertained with holiday songs by the Ballard Elementary School Chorus, and member
readings from A.L.L. publications and the Creative Writing and Poetry Workshop fall
study groups. Members could also visit the art gallery of work produced by participants
in the fall sketching and painting classes and view study group photographs. The second
edition of A.L.L. note cards, featuring members’ artwork from our Painting Lab sold
briskly throughout the party.
We have a full calendar of events planned for the winter period, including several which
are free and open to the public. For five consecutive weeks beginning January 6, we will
present the Second Annual A.L.L. Storytellers Series. This lunch and learn program
features a different A.L.L. professional storyteller each week. Also in January, Jim
Rosenberg, A.L.L. member and retired Williams College English and Theater professor,
will lead a four–session study group, Eugene O’Neill and Arthur Miller: The American
Dream, for A.L.L. members only. In March, A.L.L. is sponsoring an AARP driving
course for the ninth year and the lunch and learn, Sustaining Civilization in an Era of
Diminishing Oil, both of which are open to the public. The latter will be a prelude to our
eight-week spring study group: Energy 101: What Was, What is, What Is Yet To Be.
We are presently taking registrations for the spring term and are very excited about the
quality and diversity of our study groups. For those interested, our spring brochure is
posted on our web site: www.esc.edu/ALL
OFFICE OF COMUNICATIONS AND GOVERNMENT RELATIONS
SUMMARY
Since its inception just a year ago, the Office of Communications and Government
Relations continues to expand its duties and define its purpose in light of the importance
of image building for the college. To that end we’ve added a wonderfully energetic
employee in the person of Susan McFadden as coordinator of special events. She
officially began in her new role Feb. 1 and is now knee-deep in the details for open house
events at the college’s office on the Concourse of the Empire State Plaza in Albany and at
the new building at 113 West. Ave. She is serving on the planning committee for the
college’s 40th anniversary, and is assisting staff and administrators at the Metropolitan
Center to plan for a public presentation on the Holocaust and its impact on a single
village in Germany. She’s also helping with plans for the Adult Higher Education
Association’s annual conference and a reception for the SUNY Collegiate Admissions
Professionals conference, both of which the college is hosting
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Going forward, she will be responsible for or assist planning for all those events across
the state that will bring the name of Empire State College more to the forefront with
influence makers and the media.
Our new director of publications, the former director of college relations, has brought
expertise and a much-needed enthusiasm to the print shop. He’s working with an
exceptional group of experienced printers, and together they are reimagining the
operation.
Our work in government relations under the guidance of its director, John D’Agati, is
more active and robust than ever. Appropriations requests have been filed with New
York’s representative in the U.S. House and Senate for support of the college’s
undergraduate nursing program, development of a Master’s of Science in Nursing and the
creation of a one-stop Web-based center for information about tuition and other
educational benefits for veterans and active-duty military members.
The OCGR group will soon be adding a new member with the selection of the college’s
new director of communications. The search is currently underway and is expected to
conclude by late April. Whoever is selected will be charged with developing and
implementing public relations campaigns at the state and national levels for the college.
In the face of all these initiatives, our day-to-day work continues.
Publications, Media Relations and Communications
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The appointment of Kirk Starczewski as the new director of publications was
effective Dec. 14. He oversees the print shop, all publication print production
scheduling and approval, adherence to the college’s branding guidelines, and
exterior signage. He has graciously continued with the duties of his old role as
director of media and public relations until a successor is hired.
Begin revision of annual master schedule for all major print project production.
Designed and produced print materials for Pathways agreements with 32
community colleges, the Center for Graduate Programs, the Center for
International Programs, the Office of Veteran and Military Education, college
holiday card, CDL art exhibit, All About Mentoring, several residencies and
photography courses.
Designed and produced development materials for a number of foundation and
fundraising initiatives.
Designed, wrote and produced the fall issue of “Connections” and the winter issue
of Update.
Enhanced photography stock photo collection with additional acquisitions.
Upgraded desktop publishing software in OCGR and the print shop.
Revised steps in the print production process to make use of the print shop easier
and simpler for centers and units to use, including an interactive form for printing
requests.
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Added more faculty experts to a College Experts Web site for media seeking
expert sources for their stories.
Distributed to and published by a number of media outlets on the college’s
transfer agreement signings with Corning CC, Jamestown CC, Sullivan CC,
Ulster CC, Dutchess CC, Rockland CC, Monroe CC, Kingsborough CC.
Wrote and distributed press releases on the increase in enrollments for the college,
the Newburgh Unit open house,
Responded to media requests for experts and quotes on the situation in Dubai, the
completion of 113 West Ave. (Saratogian, Daily Gazette, Post Star), adults
returning to graduate school (Daily Gazette), and the federal lag in GI Bill
payments (Times Union).
Submitted a series of newly created advertorial articles to accompany
advertisements, highlighting modes of study and student stories.
Continued to refine and expand the college’s internal publication, Exchange, now
moved to the Web.
Created and ran training session in photography and use of the college’s digital
camera, providing more flexibility in covering college events, plus higher quality
images.
Government Relations
We’re engaged in ongoing meetings with state legislators on the Higher Education
Committees of the Assembly and Senate. These meeting have become critical in light of
the ambitious Empowerment and Innovation Act that will significantly change the way
SUNY and Empire State College operate. We are also working to more fully educate
legislators and staff about Empire State College’s educational programs and how they are
delivered.
One of the most exciting initiatives undertaken at the federal level developed as a result
of conversations between President Davis and Dr. George Pruitt, president of Thomas
Edison College in New Jersey and the leader of our Middle States Accreditation Team.
We discovered the absence of any sort of group focused on political advocacy for the
particular needs and concerns of public higher education institutions with significant
distance learning components.
We identified and reached out to similar institutions and received interest from our
counterparts at Thomas Edison College in New Jersey, Michigan State College of
Michigan, Granite State College of New Hampshire, the University of Maryland
University College of Maryland and Penn State World Campus of Pennsylvania.
Together the government relations directors from these institutions are working to
establish an association of public, state-supported distance learning colleges. Including
Empire Start, this association will represent six large Northeastern states. Outreach
continues with calls in to both Illinois State and Connecticut to determine interest. We
may also explore an option to link with a similar association representing the
southeastern U.S. states.
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We continue to meet with federal legislative staff for Senator Schumer, Senator
Gillibrand and Congressman Murphy, not just to promote our appropriation requests for
FY2011 but also to continue to familiarize them with the work Empire State College
does.
Affirmative Action and Diversity Initiatives
The Affirmative Action Officer Mary Morton is transitioning from reporting to the vice
president for the Office of Communications and Government Relations to a direct
reporting relationship with President Davis. During the transition, OCGR will continue to
report on the work being done in the areas of affirmative action and diversity.
Monitoring the integrity of all college employment searches is a big part of the job and
requires careful analysis to ensure there is adherence to equal employment law for each
search conducted. In 2009, there were 94 searches resulting in the hire of 74 employees.
Twenty searches remain open and are in process in 2010. Seven waivers were requested
and approved to hire two or more people from one search, four searches failed and three
were suspended.
The following is a breakdown of new employees hired in 2009 by sex, race and ethnicity:
 Sex - Males: 29 (39.2 percent); Females: 45 (60.8 percent)
 Race - White: 55 (74.3 percent); Black: 6 (8 percent); Asian: 7 (9.5 percent);
Native American: 0; 2 or more races: 1(1.4 percent)
 Unknown: 5 (6.8 percent)
 Ethnicity - Hispanic: 1 (1.4 percent)
Ninety-one employees participated in group or individual Affirmative Action Search
Committee Training this year. This adds to the grand total of 605 employees who have
been trained on this topic since the fall of 2001.
The affirmative action officer provides sexual harassment prevention training to new
employees during New Employee Orientation, New Mentor Orientation and during CDL
Orientation. The training includes a review of federal and state laws regarding
discrimination, the college’s anti-discrimination policy, definition and types of sexual
harassment, and the university-wide Discrimination Complaint Procedures for reporting
incidences. In 2009, 82 employees participated in sexual harassment prevention training.
In addition to being provided with face-to-face training employees, starting this fall new
employees have been instructed to log on to Governor’s Office for Employee Relations
(GOER) training center to participate in its online learning program. This program is
designed to follow-up on face-to-face training. Employees completing the program
receive a certificate of completion which is on file in the Affirmative Action Office.
Other areas addressed during orientation include civility in the workplace and
expectations for professional behavior (professional, ethical, respectful and collegial), the
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college’s policy regarding reasonable accommodations for employees with disabilities,
and an explanation of the state Public Officers Law and the obligations it imposes on
state employees.
The affirmative action officer is a member of the five-member threat assessment team for
the college, which also includes the college’s coordinator of disability services, the
assistant to the provost, the vice president for communications and the director of safety
and security. In 2009, the college’s threat assessment team assembled and responded to
16 concerns concerning a threat to self or others. Twelve of these incidents involved
students, the remainder employees.
In conjunction with the college’s coordinator of disability services, the affirmative action
officer handled 13 requests submitted by employees for reasonable accommodations
under the Americans with Disability Act in 2009. Several were for ergonomic and
computer related workstation adaptive equipment.
And finally, during the last quarter of 2009, the affirmative action officer provided the
following training programs at the Professional Employees Conference:
 Affirmative Action – Moving Beyond Compliance (moving into diversity and
inclusion)
 Making a Good Place Great (dealing with civility in the workplace)
 An Overview of Workplace Violence Prevention (overview of definitions and
draft college policy)
 Exploring Professional Development Avenues and Benefits (explains available
tuition benefits, grants and awards)
CENTER FOR PLANNING AND INSTITUTIONAL EFFECTIVENESS
SUMMARY
The Center for Planning and Institutional Effectiveness (C-PIE) was created on Jan. 4,
2010. In the quarter just prior to our renaming, the following activities were undertaken:
C-PIE presented a draft of its report to the Senate Calendar Task Force, reviewing the
impact of the introduction of the term calendar on students. Results suggest that the
impact on students was largely neutral and that students who start with the college in the
November term ultimately shift to a September/January enrollment pattern and go on to
graduate at a rate slightly higher than those who start with the college in September.
Through the negotiations of a joint Labor-Management Task Force, preparations are
underway for a change in the faculty promotion, tenure and reappoint survey, called the
Student Assessment of the Learning Environment (SALE) survey. A pilot of the updated
survey is planned, along with outsourcing the survey administration. Using the current
methodology, SALE surveys were administered on behalf of 13 tenured faculty for the
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fall 2009 triennial reviews. SALE surveys for the spring 2010 full-time faculty reviews
were launched in November 2009.
At the request of the provost, extensive research was conducted on faculty salaries.
Empire State College has become less competitive in the market place for faculty using
several different benchmarks, including other SUNY comprehensive colleges and
institutions in our Carnegie classification, making faculty recruitment and retention more
challenging. This information will be reviewed by the President’s Cabinet.
The results of the SUNY Student Opinion Survey (SOS) were examined further; raw data
were analyzed, trends examined and a report was prepared for the college community.
Empire State College has maintained its position as first within SUNY on almost every
critical indicator of student satisfaction relevant to the college and has done so for the
past five SOS surveys, spanning 15 years.
Collaborating with the college’s teacher education program, the Maters of Arts in
Teaching (MAT), C-PIE staff participated in a TEAC accreditation workshop and
participated in MAT committee meetings, and norming sessions. This work is in
anticipation of accreditation.
Work on the Empire State College 2008-09 Fact Book has been completed, and the book
has been printed and distributed across the college.
Office staff members were involved in the adjunct faculty assignment and payment
project. The following outcomes were achieved:
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CDL is officially part of the new system.
Day five of each term is officially the cutoff for "biweekly" payroll processing
The adjunct portal is fully functional
Adjuncts now have the ability to decline an Educational Service Agreement in the
portal. A designation of decline automatically notifies the dean and associate
dean at the center via email correspondence. Declined assignments need to be
rectified by the center.
Development of the new system was to conclude on or near Jan. 15, 2010.
The Empire State College Data Warehouse Project team will seek consultation with the
EduServe Data Warehouse expert. The team is seeking a person with experience creating
a data warehouse with Datatel as the student information system.
An evaluation of the effectiveness of the college’s Bridge Program has been developed
with the staff responsible for the implementation of the Bridge Program.
The Empire State College Climate Survey Task Force convened to discuss issues for the
survey, due to be launched in spring 2010.
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C-PIE staff participated in the 2009 Postsecondary Education Transcript Study (PETS)
PETS:09 collects postsecondary transcripts for the two NCES longitudinal studies.
Transcript data are being keyed into a computer-based system. Courses taken are being
coded using a hybrid coder based on the NCES Classification of Instructional Programs
schema and the College Coursemapping. As national education policy is typically
informed by data collected by NCES in the national databases, it is import that Empire
State College students be represented in these federal data collection efforts.
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