AARP TAX-AIDE – CA2
TECHNOLOGY COORDINATOR (TC)
REFERENCE MANUAL
Rev 1
November 30, 2013
Prepared by Robert Francis, DC/TC Alameda South, CA2
Page i
Contacts
Your District Coordinator
Email:
Voice:
Fax:
CA2 TCS
Valther Nielsen
vnielsen@nielsen.name
voice 650-595-4299
IRS SPEC – CA-2 SPEC Relationship Manager
Patrick Brown
Patrick.M.Brown@irs.gov
Voice 510-637-3057
On e-mails, copy
Sean.Chan@irs.gov
Voice 510-637-2647
Wing.C.So@irs.gov
Voice 510-637-2381
Fax 510-637-2494
IRS Oakland SPEC – equipment
Wing So
On e-mails, copy
Sean.Chan@irs.gov
Voice 510-637-2647
Equipment problems (email to):
mits.eues.enterprise.service.desk@irs.gov
Voice 866-743-5748
IRS New York Depot – laptops
ATTN: VITA/TCE Depot
1040 Waverly Drive, stop 800
Holtsville, NY 11742
IRS Andover – EFINS/8633s
Mon-Friday
6:30am-6:00pm Central Time
CCH/TaxWise support
Early January
Mon-Friday
8:00am -8:00pm EST
Late January – Mid April
Mon-Friday
8:00am – 10:00pm EST
Saturday
9:00am – 6:00pm EST
Off Season
Mon-Friday
8:-00am – 6:00pm EST
CCH Online Support
Voice 866-255-0654
Voice 866-641-473
(have your Client ID available when calling)
https://support.taxwise.com/index.aspx
(log in with Client ID, User Name and Password
Voice 800-829-8482
VITA hotline/tax law support
Tax Season
Mon-Friday
6:00am – 5:30pm
Saturday
6:00am – 2:00pm
FTB Volunteer hotline
Mon-Friday
8:00am – 4:30pm PST
Voice 800-522-5665
Page ii
Table of Contents
1
2
3
4
5
INTRODUCTION .............................................................................................................................. 6
1.1 References ....................................................................................................................................... 6
1.2 Annual Calendar ............................................................................................................................ 10
1.3 Expenses ........................................................................................................................................ 10
1.4 Tax-Aide for CA2 Web site........................................................................................................... 11
ELECTRONIC FILING IDENTIFICATION NUMBER (EFIN) ............................................... 12
2.1 Establishing a Site ID .................................................................................................................... 12
2.2 IRS 8633 – Application to Participate in the IRS e-File Program ................................................. 12
2.3 EFIN APPLICATION OVERVIEW ............................................................................................. 12
EQUIPMENT ................................................................................................................................... 13
3.1 Inventory, Naming and Security .................................................................................................... 13
3.1.1 Inventory ................................................................................................................................ 13
3.1.2 Computer Naming .................................................................................................................. 13
3.1.3 Security .................................................................................................................................. 13
3.1.3.1 TaxWise Online .............................................................................................................. 13
3.1.3.2 TaxWise Desktop ............................................................................................................ 14
3.1.3.3 Password Security ........................................................................................................... 14
3.2 Equipment donations to CA2 ........................................................................................................ 14
3.3 Loss or theft ................................................................................................................................... 14
3.4 IRS Laptops ................................................................................................................................... 15
3.4.1 Ordering ................................................................................................................................. 15
3.4.2 Shipment................................................................................................................................. 15
3.4.3 Logon to IRS Laptops ............................................................................................................ 16
3.4.4 Activating and Updating IRS Laptops ................................................................................... 17
3.4.4.1 Activation........................................................................................................................ 17
1. VITA Logon Instructions 2013 ...................................................................................................... 17
2. Activating Windows 7 Online Using the Internet .......................................................................... 17
3. Activating Windows 7 Offline Using the Telephone..................................................................... 18
3.4.4.2 Updating.......................................................................................................................... 18
3.4.5 Problem reporting/replacement .............................................................................................. 18
3.4.6 Equipment return .................................................................................................................... 19
3.5 CA2 printers/switches/routers/cables/wireless cards ..................................................................... 19
3.6 IRS printers/switches/cables .......................................................................................................... 19
3.6.1 Ordering ................................................................................................................................. 19
3.6.2 Delivery/return and certification ............................................................................................ 20
3.6.3 Expendable supplies (Consumables Program) ....................................................................... 20
TRUECRYPT ON DESKTOP/LAPTOP COMPUTERS ............................................................ 21
TAXWISE SOFTWARE ................................................................................................................. 22
5.1 Differences Between TaxWise Online and TaxWise Desktop ...................................................... 22
5.2 Ordering Software ......................................................................................................................... 24
5.2.1 Ordering Software for Either Desktop or TWO ..................................................................... 24
5.2.2 Desktop Software Shipment ................................................................................................... 25
5.2.3 TaxWise Online Shipment ..................................................................................................... 25
5.3 Minimum system requirements for TaxWise ................................................................................ 25
5.3.1 Minimum Requirements for TaxWise Desktop ..................................................................... 25
5.3.2 Minimum Requirements for TaxWise Online ........................................................................ 26
5.3.2.1 Required Browser Settings ............................................................................................. 26
5.3.2.2 Connection to TWO ........................................................................................................ 26
5.3.2.3 Connection Speed ........................................................................................................... 26
Page 3
5.4 Using TWO for Training ............................................................................................................... 27
DESKTOP TAXWISE ..................................................................................................................... 28
6.1 Hardware Setup ............................................................................................................................. 28
6.2 Installing prior year(s) TaxWise .................................................................................................... 29
6.3 Installing current year TaxWise .................................................................................................... 30
6.3.1 Create Master Computer/Traveler Drive ................................................................................ 30
6.3.1.1 Initial Desktop Setup....................................................................................................... 31
6.3.1.2 Register the software....................................................................................................... 32
6.3.1.3 Install the CA2 Defaults.................................................................................................. 32
6.3.1.4 Install the CA2 Cover Letter and ERO Transfer Letter .................................................. 32
6.3.1.5 Configure Print Packets .................................................................................................. 33
6.3.2 Create Site Specific Masters .................................................................................................. 33
6.3.2.1 Create Site Master ........................................................................................................... 33
6.3.2.2 Add/Correct Site Specific Data ....................................................................................... 34
6.3.2.3 Add User Accounts ......................................................................................................... 35
6.3.2.4 Carry Forward From Previous Year................................................................................ 35
6.3.3 Create Additional Computers/Traveler Drives ....................................................................... 36
6.3.3.1 Setting DCNs and MeF IDs ............................................................................................ 37
6.3.3.2 Create prior year master backup ..................................................................................... 38
6.3.3.3 Set Site Default Printer ................................................................................................... 38
6.3.4 Install California Software ..................................................................................................... 39
6.3.4.1 Set CA2 Defaults for California...................................................................................... 39
6.3.4.2 Set Print Packets for California....................................................................................... 39
6.3.5 ERO processes........................................................................................................................ 39
6.4 TaxWise updates ........................................................................................................................... 40
6.5 Converting Between Client Server and Local Access ................................................................... 41
7
TAXWISE ONLINE ........................................................................................................................ 42
7.1 Consider TWO for TaxWise.......................................................................................................... 42
7.2 Enhancements and Key Features of TWO for TY 2013................................................................ 43
7.3 Communication Speed for TaxWise Online .................................................................................. 43
7.4 Site Setup ....................................................................................................................................... 44
7.5 Installing TWO .............................................................................................................................. 44
7.5.1 Initial Configuration ............................................................................................................... 45
7.5.1.1 Configure Browser .......................................................................................................... 45
7.5.1.2 First Time Log On as Admin User.................................................................................. 45
7.5.1.3 First Time Log On for New TaxWise Version ............................................................... 45
7.5.2 Add new users to TWO .......................................................................................................... 46
7.5.2.1 Creation of User Names .................................................................................................. 46
7.5.2.2 SSAN Fillers for TWO Training..................................................................................... 46
7.5.2.3 Adding new users............................................................................................................ 46
7.5.2.4 User Roles ....................................................................................................................... 47
7.5.3 Modify Existing Users ........................................................................................................... 48
7.5.4 User Passwords ...................................................................................................................... 48
7.5.5 Configuring TaxWise Online ................................................................................................. 49
7.5.5.1 Sharing Site Data ............................................................................................................ 49
7.5.5.2 TaxWise Online Settings ................................................................................................ 50
7.5.5.3 Creating Return Templates ............................................................................................. 53
7.5.5.4 TaxWise Online Client Letters and ERO Transmittal Letters ........................................ 54
7.5.6 Alternative Preparation Solution ............................................................................................ 54
7.5.7 Setting Up Printers for TaxWise Online ................................................................................ 55
8
NETWORKING - DATA AND PRINTER SHARING ................................................................ 56
6
Page 4
8.1 Wired Networks for TaxWise Desktop ......................................................................................... 56
8.2 Networks for TaxWise Online ....................................................................................................... 56
8.2.1 Using the Site’s Wired Connection ........................................................................................ 57
8.2.2 Using the Site’s Wireless Connection .................................................................................... 58
8.3 Router and Wireless Adapter Technical Requirements ................................................................. 59
8.3.1 Wireless Routers .................................................................................................................... 59
8.3.2 Wired Routers ........................................................................................................................ 59
8.3.3 Wireless Adapters: ................................................................................................................. 59
9
PRINTER SETUP AND SHARING ............................................................................................... 60
10 END-OF-SEASON INFORMATION............................................................................................. 61
10.1 Filing deadlines ........................................................................................................................... 61
10.2 Backup of returns & associated materials ................................................................................... 61
10.3 Computers.................................................................................................................................... 61
10.4 Flash Drives ................................................................................................................................. 61
10.5 Printers......................................................................................................................................... 61
APPENDIX 1 CA2 Tax Form Defaults for TaxWise Desktop ........................................................... 63
A1.1 To set tax form defaults .............................................................................................................. 63
A1.2 Main Info sheet ........................................................................................................................... 64
A1.3 Preparer Use Form (scroll to the bottom of the tree) .................................................................. 65
A1.4 Federal forms .............................................................................................................................. 65
A1.5 California forms .......................................................................................................................... 71
A1.6 Customizing ................................................................................................................................ 72
A1.7 Return Stage ............................................................................................................................... 72
APPENDIX 2 CA2 Default Templates for TaxWise Online .............................................................. 73
A2.1 Creating The State-Level Template ............................................................................................ 74
A2.2 Main Info sheet ........................................................................................................................... 74
A2.3 Prep Use...................................................................................................................................... 75
A2.4 Federal Forms ............................................................................................................................. 75
A2.5 California forms .......................................................................................................................... 79
A2.6 Return Stage ............................................................................................................................... 80
A2.7 Creating The Site-Level Template.............................................................................................. 80
A2.8 Assigning the Template .............................................................................................................. 81
APPENDIX 3 TW Desktop Client Letter and ERO Transfer Letter Setup ..................................... 83
A3.1 Transfer the files onto the laptop ................................................................................................ 83
A3.2 Install the letter ........................................................................................................................... 83
A3.3 Create letter from a prior year letter ........................................................................................... 84
A3.4 Remove a previously installed letter........................................................................................... 84
APPENDIX 4 Print Packets / Print Sets for TaxWise Desktop ......................................................... 85
A4.1 Signature Pages (Sign.PFL) ........................................................................................................ 85
A4.2 File Copy (File.PFL)................................................................................................................... 86
A4.3 Taxpayer Federal Copy (Federal.PFL) ....................................................................................... 86
A4.4 Taxpayer State Copy (State.PFL) ............................................................................................... 87
A4.5 Federal Copy to be Mailed (FedMail.PLF) ................................................................................ 88
A4.6 State Copy to be Mailed (StateMail.PLF) .................................................................................. 89
A4.7 Organizer (Organizer.PFL) ......................................................................................................... 89
A4.8 Set Packets to Print ..................................................................................................................... 89
APPENDIX 5 Print Sets for TaxWise Online ..................................................................................... 89
Page 5
1 INTRODUCTION
This manual provides CA2 specific procedural information for AARP District Technology Coordinators
(“TC”). You should also be familiar with the current IRS Pub 3189, Volunteer e-file Administrator Guide
and the various documents available in the Technology Hardware and Technology Software folders on
the Volunteer ShareNet.
The current version of IRS Pub 3189 is contained on the TaxWise distribution disk. The Volunteer
ShareNet can be accessed through the Volunteer Portal,
https://volunteers.aarp.org/portal/core/welcome.htm?MSG=DSPLAY_LOGIN. Additional information as
well as copies of this document is available on the AARP CA2 website, www.aarpca2.org. While this
manual takes precedence over the others, you need to use your judgment regarding the contents of each.
1.1 References
The table indicates other materials that MAY be of value to counselors and EROs.
User – reference
COUNSELORS
Counselor Reference Manual (aka the
“Duck Book”)
A single version of this publication
contains information for both TWD
(TaxWise Desktop) and TWO
(TaxWise Online)
TaxWise on-line help
Content
Tax law and TaxWise
software
Your District or Local Coordinator
Tax law and TaxWise
From within TaxWise Desktop use F1 for
TaxWise help and Shift+F1 for IRS/tax law
help
From within TaxWise Online use the Help icon
for the Help Center or F1 for program help
From IRS
IRS Pub 17
IRS 1040 Instructions
IRS Volunteer Resource Guide, Pub
4012
CA 540 & 540A
ELECTRONIC RETURN
ORIGINATOR
CA2 ERO Reference Manual
Tax law
CCH TaxWise User Guide
TaxWise procedural
information
IRS Pub 1345 Handbook for
File Specifications and
Record Layouts for
Individual Income Tax
Returns.
Definitions of reject
codes.
Authorized IRS e-file Providers
IRS Pub 1346 Electronic Return
File Specifications
Rules and requirements for
participation in IRS e-file
Source/notes
Tax Law and TaxWise
software
CA tax law
From IRS
General procedures
Available from CA2 Tax-Aide web site, your
Local Coordinator or your Technology
Coordinator
Comes with TaxWise distribution. TaxWise
installation CD contains this in PDF format
Page 6
From FTB
The 1345 is on the TaxWise installation
CD as well as at IRS.GOV.
The 1346 is available on and must be
downloaded from IRS.GOV (in PDF
format)
IRS Pub 3189 Volunteer e-file
Administrators Guide (Pub 3189)
e-filing from the IRS’
perspective
TaxWise Knowledge base
Error code assistance and
other information, as well
as summary of known
problems
Power Point® presentation
outlining ERO duties,
responsibilities and
procedures
ERO Training
Document Retention and ERO Paper
Flow
TECHNOLOGY COORDINATOR
CA2 Technology Coordinator
Reference Manual
Tax-Aide for CA2 web site
IRS form 8633
TC Training
TC Training
Provides the AARP
Foundation Tax-Aide
policy on document
retention and the IRS
paper flow
requirements
Volunteer ShareNet, Technology Hardware,
Training tab
Technical Coordinator
procedures and
information including
TaxWise installation tips
and “default” settings
used in CA2
Reference Materials and
Forums
How to apply for and
update an EFIN
Power Point® presentation
describing TC position
PDF version of Power
Point® presentation
From the CA2 web site
AVAILABLE ON THE
VOLUNTEER SHARENET
Networking Checklist
Troubleshooting
Networking TaxWise Desktop
Printer Installations for TaxWise
Printer Drivers for TaxAide
Tax-Aide TrueCrypt Installer
Clear Taxpayer Data V6-6-2 –
Program and Manual
Wireless TWO Security Scanning
Securely Sending Taxpayer Data
Tax-Aide TrueCrypt Utility QuickStart Guide
AntiVirus Program for TaxWise
Computers
TechSoup Documents
Equipment Inventory Report - 2012
Available at IRS.gov in PDF format
TaxWise installation CD contains the current
year’s pub in PDF format.
On the TaxWise web site, accessed from the
Customer Support tab. You will need an
account. Registration requires Client ID and
registration code for your site.
Volunteer ShareNet, Technology Hardware,
Training tab
http://aarpca2.org/
Enroll on-line at irs.gov
Volunteer ShareNet, Technology Hardware,
Training tab
Volunteer ShareNet, Technology Hardware,
Training tab
Technology Hardware, Networking tab
Technology Hardware, Networking tab
Technology Hardware, Networking tab
Technology Hardware, Networking tab
Technology Hardware, Security tab
Technology Hardware, Security tab
Technology Hardware, Security tab
Technology Hardware, Security tab
Technology Hardware, Security tab
Technology Hardware, Security tab
Spreadsheet for new
format equipment
inventory report
Page 7
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
2012-2013 Consumables Ordering
Instructions
GraceWorkz Consumables List 2012 2013
Printing and Print Cartridges
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Equipment Purchasing
tab
Technology Hardware, Images & Tune-Ups
tab
Technology Hardware, Images & Tune-Ups
tab
Technology Hardware, Images & Tune-Ups
tab
Technology Hardware, Training tab
Technology Hardware, Training tab
Technology Purchasing Guide
Purchasing Equipment With Donated
Funds
Inventory Reporting
Equipment Repair – Disposal and
Storage
Host and Personal Computer Tune-up
– Windows 7
Host and Personal Computer Tune-up
– Windows XP
IRS Laptop Tune-Up
TWO Setups – Wired and Wireless
TaxWise Training Programs and Blog
Sites
Configuring TaxWise for Training
and Practice
Schedule of E-file Events
Updated MeF Reject Codes
IRS Pub 3189 Volunteer E-file Admin
Guide
Form 3210 Document Transmittal for
8453
TWMap Tools Installation Folder 2013
Suggested NTC Defaults for the
Admin User
FL1 Clone Tool Introduction
Technology Hardware, Training tab
Technology Hardware, Training tab
Technology Hardware, Training tab
Technology Hardware, Training tab
Technology Hardware, Training tab
PPT version
TaxWise Clones and Workstations
FL1 Clone Tool Introduction
PDF version
Suggested TaxWise Desktop Defaults
Alternative Tax Software is
Prohibited
Operating Systems
Other Useful Software for Tax-Aide
Computer Information for TaxWise
(CCH) Support
Wireless FAQs for TaxWise Online
and Desktop
Configuring TaxWise for Training
and Practice
Page 8
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, TaxWise Desktop
tab
Technology Software folder, Non-Tax
Software tab
Technology Software folder, Non-Tax
Software tab
Technology Software folder, Non-Tax
Software tab
Technology Software folder, TaxWise
Software tab
Technology Software folder, TaxWise
Software tab
Technology Software folder, TaxWise
Software tab
System Requirements for All
TaxWise Versions
Desktop and TWO Print Packet
Creation
Ordering Tax Preparation Software
Technology Software folder, TaxWise
Software tab
Technology Software folder, TaxWise
Software tab
Technology Software folder, TaxWise
Software tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Technology Software folder, TaxWise Online
tab
Introduction to TWO for Desktop
Users
Networking TWO – Wired Site
Connections
Networking TWO – Wireless Site
Connections
TWO Site Information and
Troubleshooting
Differences Between TaxWise and
TaxWise Online
Using TWO with a Desktop EFIN for
Training
Suggested Default Templates for
TWO 2012
Suggested TaxWise Online Settings
for TY 2012
TWO Instructions for New Users
TWO Instructions for EROs
TWO FAQs – TY 2011
Suggested Default Templates for
TWO
Suggested TaxWise Online Settings
FAQs for TWO
GENERAL
Cyber Tax email
T-VOG
TaxWise Blog
A variety of information
about the TaxAide
program and electronic
filing
Yahoo groups bulletin
board and support group
for TaxWise problems
General information blog
concerning CCH and
TaxWise
TaxWise Online Blog
General information blog
concerning TaxWise
VITA News
E-mail newsletter for sites
participating in the IRS
VITA/TCE programs
Page 9
To be added to the mailing list, send your first
& last names, service state (“CA2”), position
and email address to taxaide@aarp.org
asking to be added to the Cyber Tax
Join at http://groups.yahoo.com/group/T-VOG/
Sign in using Client ID, user name and
password at https://support.taxwise.com. Log
in requires Client ID, user name and password.
Volunteer with ADMIN privileges can create
accounts for other users.
Sign in using Client ID, user name and
password at https://support.taxwise.com. Log
in requires Client ID, user name and password.
Volunteer with ADMIN privileges can create
accounts for other users.
Register e-mail address at
https://support.taxwise.com. Log in requires
Client ID, user name and password.
1.2 Annual Calendar
Specific requirements of CA2 are indicated below:
When
Jun 30
Sept
Late Sept/
Early Oct
Oct 1
4th quarter (when
available)
Nov to Jan (when
available)
Apr 15 to – May
1
May 10
What
Submit anticipated laptop requirements for the next season to the
TCS.
Check all locally stored equipment; work with the TCS to dispose of
any obsolete, inoperative or incompatible equipment
Submit TaxWise requirements (one copy for each active site/EFIN)
to the TCS
Provide printer, switch, cable, networking cards, etc requirements to
the TCS
Upon receipt of laptops from IRS, check that they are operational and
install the at least the prior three years of TaxWise
Receive and install current year’s federal and CA TaxWise Desktop
software
Ensure that:
 all IRS laptops are returned to the IRS Brookhaven depot.
Execute DISKWIPE before shipment, unless instructed otherwise
 Clear Tax Payer Data is executed on all locally stored/owned
computers
 IRS printers and supporting equipment is returned to the local IRS
Oakland SPEC office, unless it is being stored locally in which
case, unless instructed otherwise, Oakland IRS SPEC is provided
the bar codes of all IRS printers on IRS form 13705
 file 8453s and 8879s w/attachments and required files are
submitted to Oakland IRS SPEC
Update and return the CA2 hardware inventory to the TCS
1.3 Expenses
You are responsible for ensuring that equipment used within the district is operational, and therefore will
need to procure various expendable supplies during the course of the season. This will generally include
toner cartridges, flash drives and/or CDs, and paper. Items available on the “GraceWorkz Consumables
List” available on the Technology Hardware, Equipment Purchasing tab, Volunteer ShareNet must be
obtained from GraceWorkz. Expenses for items not available through GraceWorkz are reimbursable and
should be submitted to the District Coordinator using the Microsoft Excel® Leadership Expense
Statement available in the Forms folder of the AARP Volunteer ShareNet. Receipts must be taped to a
blank page and attached to the printed expense statement. The dollar limit for purchase of a single item
is $25, above that prior approval is required from the SC or TCS. CA2 imposes a dollar limit for
transportation expenses coded “I”. Prior approval from the SC is required to exceed that limit.
Activity Codes are printed on the form, the most frequently used are:
 A - All copy and postage expenses
 I - Transportation for tax assistance or client facilitation
 K - District meetings
Page 10
 M - State (CA2) meetings
 R - Repair, maintenance and upgrades for equipment. See AARP policy manual for limitations.
Prior approval is required.
 S - E-file related supplies (cables, adaptors, switches, toner cartridges), however this CANNOT
be used for fees associated with equipment disposal
 T - Transportation for local training sessions
 W - Transportation for State (CA2) instructor workshops
 Z - Non-e-file supplies
1.4 Tax-Aide for CA2 Web site
The site is an updatable forum, and more, for CA2 to share information. Bill Dornbush, TC/Sonoma, is
the moderator.
The site address is http://www.aarpca2.org/
To request an account on the web site, click on the “register” link at the bottom of the home page. Fill in
the information, and click “Create New Account.” This will create a request for a new account. Your
account will be approved shortly, and you will receive an email notifying you that you can now login to
the web site.
If you forget your username and/or password, click the link “Request new password” and fill in the
requested information.
Generally you will be accessing Forums – which is where postings from your fellow TCs will appear.
Please contribute as you feel appropriate, this is all about sharing information.




To enter the forums, select Forums from the main menu
You will see a list of categories and forums
A forum, such as Wireless Printing, holds topics and replies, and can also hold sub-forums
Contact the moderator if you want an additional forum(s) added.
Under Documents you will find this manual as well as documents of general interest.
These examples also point out that the web site can be a resource for more than just TCs. If your district
has a need to share files, or use forums, they are also welcome to use the web site. If you suggest that
others in your district also request accounts, please let Bill Dornbush know so that the account requests
are promptly approved.
The site can be a great resource – if you help us expand it based on your ideas and needs. If you would
like to see additional material or information on the web site, use http://www.aarpca2.org/contact to let
us know.
Be sure to use the Logout link to ensure that you have completely exited the site.
Page 11
2 ELECTRONIC FILING IDENTIFICATION NUMBER (EFIN)
An EFIN is a permanent E-File Identification Number assigned to each physical tax preparation site.
This number represents the authorization from the IRS (and FTB) to generate returns that will be
electronically filed
2.1 Establishing a Site ID
To establish an e-file site, the site must first be entered into the VMIS, the AARP national database, and a
Site ID issued. Your DC contacts the CA-2 ADS (Admin Specialist) and requests a Site Identification
Number. The ADS will collect the necessary information and enter the new Site Identification Number
(SIDN) into VMIS.
Once the SIDN has been assigned, submit a Form 8633 to the IRS to obtain an EFIN.
2.2 IRS 8633 – Application to Participate in the IRS e-File Program
Once the SIDN has been assigned, submit a Form 8633 to the IRS to obtain an EFIN.
Refer to IRS Pub 3189 regarding the current EFIN application process. It is highly recommended that one
individual per District become the Responsible Official for all site EFINs in that District. This person can
register on the IRS e-services website and easily apply for new EFINs or make changes to existing EFIN
applications. Effective October 1, 2012, the IRS has discontinued the use of paper 8633s. New EFIN
applications or revisions that require a Form 8633 must be submitted electronicly using IRS e-Services.
EFIN registrations may need to be updated from time to time, due to change of physical location and/or
responsible personnel. Submit the updates as soon as possible to ensure that information is correct before
the next software order is placed.
When the IRS assigns an EFIN, enrollment in the CA FTB e-file program is automatic. No FTB 8633 is
needed. (Note: any future updates to EFIN registrations are also automatically sent to CA FTB.)
2.3 EFIN APPLICATION OVERVIEW
1.
2.
3.
4.
5.
6.
7.
8.
State Coordinator approves a new site
DC requests and State ADS assigns a new SIDN
ADS enters the site into the VMIS Site Listing
Time passes… (days)
VMIS auto-updates the IRS database
Responsible Official enters a new EFIN application into IRS e-services
When the new SIDN is in SPECTRM, the SIDN can be entered into the EFIN application
RO can now submit the new EFIN application
Page 12
3 EQUIPMENT
This section presents an overview of policies and procedures concerning equipment used in conjunction
with the AARP Tax-Aide program.
3.1 Inventory, Naming and Security
3.1.1 Inventory
The TCS is responsible for maintaining the master CA2 hardware equipment inventory using a
spreadsheet format prescribed by the AARP National Office. The spreadsheet should include all AARP
and/or CA2 owned assets used by Tax-Aide, it does not need to include seasonally loaned IRS laptops or
printers.
Tools and other software for data collection are available through the CA2 TCS. The Excel® spreadsheet
used for data reporting is also available in the Equipment Purchasing tab, Technology Hardware folder on
the AARP Volunteer ShareNet. Instructions for use of the Inventory Data Collection Tool and other
software and tools are in the “Inventory Process & Instructions” document distributed with the tool. The
State TCS might modify these instructions.
3.1.2 Computer Naming
All computers in a district should have a unique name and workstation number for several reasons.
Having unique names and workstation numbers facilitates movement of computers between sites. If you
are using a local network and a printer server to share a single printer at a site, the server must have a
unique name to allow the remaining computers to identify the printer. Finally, for sites using TaxWise
desktop, the AARP TrueCrypt installer will automatically create TrueCrypt as a network capable
installation. You should also install TaxWise desktop as a network capable application. To do this, each
computer in the district must have a unique workstation number.
Special precautions concerning workstation numbers must be taken when creating clone versions of the
TaxWise installation. Please refer to document “TaxWise Clones and Workstations” available on the
TaxWise Desktop tab of the Technology Software folder of the Volunteer Sharenet.
Computers provided by the IRS depot come with a unique computer name already assigned. AARP
computers should have a unique name created from the letter “T” followed by the AARP tag number. If
loaner computers do not already have a unique name, coordinate with the owner to assign one.
See section 6.1 for procedure to set names and workstation numbers.
3.1.3 Security
3.1.3.1 TaxWise Online
Since TaxWise Online does not store data on the host computer, there is no requirement for encryption
software. AARP policy requires that personal, site owned and loaner wireless computers be scanned for
viruses and malware before they can be used for tax preparation. The procedure for this scan can be found
in “Wireless TWO Security Scanning” in the Security tab, Technology Hardware folder of the Volunteer
Page 13
ShareNet. Scanning is not required for AARP owned or IRS loaner computers or for computers that will
be attached via a wired LAN.
AARP policy also requires the use of a password for logon to Windows and a separate, unique user name
and password for each user at a site.
3.1.3.2 TaxWise Desktop
On September 18, 2012, the National Technology Committee announced a change in policy regarding use
of encrypted drives for TaxWise Desktop. The change was further defined during a telephone conference
on September 19th. It is now AARP policy that TaxWise Desktop for years 2009 and later does NOT
require the use of an encrypted drive. TaxWise for years 2006, 2007 and 2008 still require encryption.
It is AARP policy that TaxWise Desktop and taxpayer data cannot be installed on locally owned
computers or removable drives. This data can only be installed on IRS loaner computers, AARP owned
computers or AARP owned removable drives/flash drives. For locally owned or site loaned computers,
use of a traveler drive is mandatory.
In addition to the password for any encryption software, the logon to Windows and the logon to TaxWise
must include different passwords; so there are at least two levels of password protection needed to access
TaxWise Desktop. It is also a requirement that TaxWise has different passwords for Administrator and
individual users.
3.1.3.3 Password Security
In no case should the logons and associated passwords be affixed to the computer or included in the
carrying case – provide them to each counselor and the local coordinator, who should carry them
separately from the unit (a suggested method is to store them in their name tag case out of view from the
clients).
Laptops from the IRS depot come with Windows passwords and encryption already installed.
3.2 Equipment donations to CA2
Refer to the AARP “Policy Manual version 7.1 - 2012 – 2013” for specifics on donated equipment. This
document is available in the Manuals, Policy & Procedures tab, Policies and Procedures folder of the
AARP Volunteer ShareNet.
3.3 Loss or theft
Loss or theft of computers, removable storage media (flash drive, floppy disk, CD) and papers with
taxpayer data must be reported immediately.
1. Inform your volunteer supervisor (LC or DC) about the situation
2. Call 1-800-424-2277, ext 36021 or ext 36027 (during business hours), or 1-202-434-6021/6027 (after
hours), immediately (within 24 hours) if ANY computer containing taxpayer data is lost or stolen.
3. If the loss is the result of theft, call the local police to report the theft as soon as you realize what has
happened.
Page 14
If a computer without taxpayer data is lost or stolen, the state TCS must be notified. Tell your supervisor
so he or she can get the information to the TCS. If your supervisor is unavailable, call 1-800-424-2277 ext
36021 or 36027 (during business hours), or 1-202-434-6021/6027 (after hours), and AARP Tax-Aide staff
will make sure the appropriate notification is made.
3.4 IRS Laptops
Refer to IRS Pub 4473, IRS Equipment Loan Program Welcome Package which was packed with the
computers and IRS Pub 3189.
IRS laptops are distributed by the IRS depot in Holtsville, New York. Refer to “Contacts” on Page ii.
3.4.1 Ordering
IRS laptops are ordered using a consolidated spreadsheet, which is submitted for CA2 by the TCS.
District orders should be submitted to the TCS using the same spreadsheet by the end of June see section
1.2. Accuracy is essential to ensure timely delivery.


















Control number – reserved for AARP National Office use
Did person receive laptops last year (Y or N)
SPEC Territory – completed by TCS
Contact (means “ship to”) first name
Contact last name
Contact telephone number
Contact email
Street address #1 (P O Box is NOT acceptable as shipments are made via UPS)
Street address #2
City
State
Zipcode
Laptops Ordered
Week to Ship 1st choice
Week to ship 2nd choice
Week to ship 3rd choice
Week to ship – reserved for AARP National Office use
Comments
3.4.2 Shipment
Once each order has been approved, the contact person should:
 Be advised by the local IRS SPEC office via US Mail of the number of units to be shipped
 Receive an automated phone call from UPS the day before delivery.
Each laptop should come with:
 A power supply
 Windows XP Professional operating system loaded
Page 15






The prior end-of-year’s federal (but not state) TaxWise loaded
An external mouse
A carrying bag
Publication 4473 (IRS Equipment Loan Program Welcome Package)
A packing list for each set of units in a package
Each computer may also include a Cat V Ethernet cable
Unpack the units and make sure they work before proceeding further, at a minimum:
 The battery should store the charge (battery should be charged for 24 hours before attempting
anything else)
 The case and display should not be cracked or otherwise damaged
 The display should be legible
Check the information on the packing list against the units:
 Make any necessary changes to the document
 When you receive your Property Loan Agreement from the SPEC office, check it against the
items received, sign and return in the envelope provided.
Save the packing materials, as they will be needed to return the units to the depot.
If any unit fails to operate, immediately report the problem via email
(mits.eues.enterprise.service.desk@irs.gov) to the Enterprise Service Desk to obtain a replacement
(see paragraph 3.4.5).
3.4.3 Logon to IRS Laptops
The logon procedure and passwords for IRS laptops are described in the cover letter received with the
Property Loan Agreement.
Unlike past years, the new GuardianEdge software does not lock the computer after three log in
attempts. Instead it enters a slowdown mode where the user must wait a minimum of one minute
before another login attempt.
A successful log-on resets the failure counter to zero and the next time you go to log-in you’ll have the
same opportunity to log-in three times before entering slowdown mode. The new security system won’t
cumulatively track your unsuccessful log-ins.
The letter from Wing C So, Oakland SPEC contains a user name and password that can be used to log in
to a locked computer. This should not be necessary.
The best procedure is to train users to call for help after two consecutive failures to log in.
Page 16
3.4.4 Activating and Updating IRS Laptops
3.4.4.1 Activation
The username and password needed for log on are included in the instruction letter received from IRS
SPECC in Oakland. Instructions for log on and activation will be in the documentation received with the
computer.
After your first logon, YOU MUST ACTIVATE WINDOWS 7 ON YOUR LAPTOP, using one of the
two methods described below. Please note that the Windows 7 Product Activation Key will already be
loaded onto the laptop, so you do not need to input it.
If you choose not to activate Windows, the Operating System will go into what is called Reduced
Functional mode. Meaning, certain functionality will be disabled.
1. VITA Logon Instructions 2013
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
Turn on computer
At the U.S. Government screen: Press CTRL-ALT-DEL
Logon: Enter the User Name you received from your SPEC Relationship Manager
<TAB>
Enter the password you received from your SPEC Relationship Manager
<ENTER>
At the Windows screen: Press CTRL-ALT-DEL
At the ‘This is a US Government system’ screen: Click OK or press ENTER
Windows Logon: Enter the User Name you received from your SPEC Relationship Manager
<TAB>
Enter the password you received from your SPEC Relationship Manager
<ENTER>
2. Activating Windows 7 Online Using the Internet
a. After logging on, Windows tries to detect an Internet connection. If one is found, you can
activate online.
b. Click the Start Button, go to the Control Panel screen, then select the System and Security
menu item and select the System control panel view.
c. Scroll down to Windows Activation section. If it states ‘Windows is activated,’ no further
steps are needed.
d. At ‘Activate Windows Now’ click Activate Online.
e. This screen displays the message to the user about the product key that is being verified. If
the activation can connect to Microsoft via internet connection and manages to validate the
product key without any problem, you will be redirected to the last screen of the Windows
Activation wizard.
f. Click CLOSE and you are ready to use Windows 7.
g. It is stated that your copy of Windows is verified. With a valid copy of Windows 7, you are
eligible to receive all available updates and product support from Microsoft.
Page 17
3. Activating Windows 7 Offline Using the Telephone
a. Click the Start Button, go to the Control Panel screen, then select the System and Security
menu item and select the System control panel view.
b. Scroll down to Windows Activation section. If it states ‘Windows is activated,’ no further
steps are needed.
c. At ‘Activate Windows Now’ click Show me other ways to activate
d. Click Use the automated phone system
e. Select United States and click Next
f. Dial the toll free number shown on the screen.
g. Choose Microsoft product Windows 7 on the phone.
h. Follow the phone system instructions to enter or speak the Installation ID numbers shown on
the screen.
i. Enter the Confirmation ID numbers given by the phone system in the boxes on the screen.
There is an option to repeat the numbers to make sure they are correct.
j. Click Next
k. Screen will say Activation was successful
3.4.4.2 Updating
As shipped, IRS laptops will require updating before use. The National Technology Committee (NTC)
was involved in both testing the IRS Windows 7 image and the activation instructions. We expect to be
receiving several of these laptops and will be reviewing the production Windows 7 image as soon as they
are received. The NTC expects to publish a tune-up document by early September with any additional
instructions after testing the production versions of the Windows 7 Depot Laptops. See “IRS Laptop
Tune-Up” available on the Images & Tune Ups tab, Technology Hardware folder of the Volunteer
ShareNet for detailed instructions. Insure that you refer to the TY2013 version of this document.
In the past, the IRS shipped laptops with the prior year version of TaxWise installed. To prevent conflict
with the TaxWise version on a traveler drive, this copy must be removed.
3.4.5 Problem reporting/replacement
When there is a problem with a loaned unit, report this by email (NOT telephone) to
mits.eues.enterprise.service.desk@irs.gov, including the following in the email:






Subject line must start with VITA/TCE and include a short description of the problem
Originator’s name, telephone number and complete address
Originator’s AARP position (i.e. CA2 AARP Technology Coordinator for (name) District)
Complete description of problem
Barcode(s) of the laptop(s)
Best time to call and/or easiest method for communicating (if other than telephone)
Page 18
The recent procedure has been for the service desk to call you to verify the problem. Once they have done
that, the replacement unit will be shipped via UPS, so that you have it in your possession in a day or two
after the request. Use the packing materials to return the defective unit, which MUST be done as soon as
possible.
3.4.6 Equipment return
Pre-paid shipping labels for the return of the equipment should have been included with the original
shipment. If they were not or if they were lost, email the depot to obtain them
Refer to IRS Pub 4473 and IRS Pub 3189 for return instructions.
The original packing materials should be used to return the units to the depot; however replacements can
be requested by email if the originals are no longer usable. Incidental expenses related to the return
shipment (i.e. packing tape, etc) are a category “S” expense.
Make note of the serial number & asset tag of the units included in each package, and then indicate the
UPS tracking number of the package. Check the UPS.COM site to verify that the IRS has signed for
the package and keep this information for at least six months after the shipment was received.
3.5 CA2 printers/switches/routers/cables/wireless cards
It is highly recommended, when feasible, that all sites in a district use the same printer model. This
facilitates swapping units and allows procurement of a single type of toner cartridge. Section 3.6.3
provides details for ordering toner.
You need to ensure that you have a printer for each site (or shared between sites when feasible) and the
necessary items (cables, switches, wireless cards, etc.) to connect the computers to the printer. With many
new laptops and printers having only USB connection, the appropriate connectivity for sharing a printer is
either (1) an Ethernet based wired network or (2) a wireless network – see sections 8 and 9 for details on
networking and printer setup.
3.6 IRS printers/switches/cables
These are provided on a seasonal loan basis by the IRS Oakland SPEC, however CA2 volunteers may
store the units locally between seasons to save “wear and tear” on the equipment as well as eliminate
shipping costs.
Currently CA2 does not have any printers on loan from the IRS.
3.6.1 Ordering
The TCS will ask you for your district’s seasonal requirements (net of any CA2 owned or locally stored
IRS units) in early third quarter, using the following spreadsheet format:




District name
Site – if to be shared, enter Various
Contact person’s name and phone number
Number of printers (each includes one printer cable)
Page 19





Model desired – although there is no guarantee that this can be honored
To be shared between sites – choices Yes or No
Number of power strips
Desired pickup
Comments – this is where any comments about USB cables and/or switches should be included
3.6.2 Delivery/return and certification
For IRS equipment other than laptops, you will generally need to make contact directly with the IRS
Oakland SPEC contact regarding delivery/pickup of the equipment, replacement of defective units during
the season and return of the units at the end of the season – see “Contacts” on Page ii.
Any IRS loaner printers that are locally stored by CA2 volunteers require an annual “certification” at the
end of the season – this is accomplished by emailing the Oakland IRS SPEC contact the bar code(s) of the
units. In turn, the contact will acknowledge “permission” for the unit(s) to be locally stored.
3.6.3 Expendable supplies (Consumables Program)
AARP National has a contract for purchasing selected toner products. Louise Kedziora has been
designated as the CA2 point of contact for ordering GraceWorks consumables. She wants each district to
appoint a single individual to handle ordering for that district. If you need toner which is not available
from that source, it should be purchased locally. Very often a website, such as tonerpirate.com will offer
the lowest price.
GraceWorkz also provides replacement lamps for the InFocus X2 and C110 projectors.
Page 20
4 TRUECRYPT ON DESKTOP/LAPTOP COMPUTERS
In addition to providing encryption security, the TrueCrypt installation utility automatically shared the
“P” drive for networking. In November, 2012, the National Technology Committee had a beta version of
a FlashShare utility that would provide the same drive sharing capabilities as the TrueCrypt installation
utility without actually installing the encryption software. To date, that utility has not been released.
TaxWise desktop server requires that it be installed into and run from the root of a Windows drive, and
that the drive must be shared on the client/server network with Full control by Everyone enabled. If this
drive is a Windows residence drive (drive C:) this presents an unacceptable security exposure if the
computer is ever connected to the internet. A side effect of the TrueCrypt installation utility solved this
problem by limiting the data that was shared on the network to only the data contained in the TrueCrypt
Volume.
As noted in section 3.1.3, all versions of TaxWise Desktop used to prepare actual taxpayer’s returns for
years prior to TY 2009 must be installed on an encrypted drive. IRS loaner computers are shipped with
encryption software installed. Although the use of TrueCrypt is no longer mandatory for tax years 2009
and later, it is still recommended for use in CA2
AARP and IRS computers that will be used in client/server networks should have TrueCrypt installed.
Loaner and site owned computers must use traveler drives. If these computers will be used in a
client/server network, they should also have TrueCrypt installed.
An installation utility and instructions for installing TrueCrypt are available in the Security section,
Technology Hardware folder of the Volunteer ShareNet. This utility will not be updated, but is still
adequate for Tax-Aide security.
If TrueCrypt is installed on the “c:” drive of a computer, it should be set to auto-mount the encrypted
drive on start-up. This is easier for the user than the TCStart/TCStop procedure. Current versions of
Windows XP and Windows 7 will no longer allow AutoPlay to display a dialog that permits the user to
start TrueCrypt. Instead, if TrueCrypt is installed on a traveler drive, the Window’s AutoPlay function
should be set to open the drive to view its contents.
If the AutoPlay utility cannot be used to display the drive’s contents, the counselors must be trained to
start the Traveler drive by using My Computer or Windows Explorer to navigate to the traveler drive and
double clicking the StartTravelerDrive batch file.
Since the Depot computers normally mount the traveler drive as the “E” drive, a shortcut to the
StartTravelerDrive batch file on the “E” drive can be added to the Windows desktop. AARP and loaner
computers may or may not mount the traveler as the “E” drive; the user must determine the actual drive
that is being used. A shortcut to the StartTravelerDrive batch file can then be added specifying the correct
drive.
Page 21
5 TAXWISE SOFTWARE
TaxWise is produced by CCH Small Firm Services (CCH), formerly Universal Tax Systems (“UTS”) and
is used under a license between CCH and the IRS. One copy is ordered for each approved/active EFIN.
The IRS expects to see a certain level of e-file productivity (currently the target is producing 35 e-returns
per year per EFIN).
Each physical site must have a unique EFIN code – see Section 2. The only current exceptions are the
following, in which case the site can share an EFIN with a full-time site:
 The site operates on a scheduled basis but less than one full week (i.e. six days) during the tax
season
 Service is provided on an “on-call” basis, by counselors working at a regularly scheduled site
(e.g. service for shut-ins)
 Multiple sites that have chosen “Exception 3” to permit transmitting under a single EFIN (This is
not recommended in CA2).
If a site produced fewer than 35 returns during the prior season, a waiver submitted by the State
Coordinator will be needed to obtain software for the next season. In this case, the statement must
indicate why the site fell below the number (i.e. rural location, few clients) and/or why the site expects to
produce more than 35 returns during the coming season.
If a site does not produce an appropriate volume of e-filed returns during a season, the IRS may cancel the
EFIN – therefore counselors, EROs and local coordinators should be reminded that using TaxWise to
prepare returns that are filed on paper should be the exception, as those do not count toward the
productivety number.
5.1 Differences Between TaxWise Online and TaxWise Desktop
The following table highlights the differences between TaxWise Online and TaxWise Desktop
TaxWise Online
Installation: No installation required-program
maintained by CCH Small Firm Services
TaxWise Desktop
Installation: Individual installation required on
Computers/flash drives
Update: Federal and State updates apply
automatically
Update: Federal and State updates must be
downloaded and manually applied to all
computers/flash drives.
Security: Taxpayer data stored at CCH Small
Firms Services and not on individual computers or
removable media
Security: Taxpayer data stored locally or on
removable media. Higher risk of security breaches
if not properly handled.
Encryption: No encryption software required.
Connection to TaxWise is encrypted and provided
over a Secured Socket Layer.
Encryption: All taxpayer data is encrypted within
the TaxWise Software. This includes Return files,
proforma files and backup files. TaxWise running
on AARP or loaner computers or on removable
media should be running in a TrueCrypt vault.
Page 22
Backup: Backup of returns not required. Data is
available with secured login credentials.
Backup: Manual backup and restore required for
non-networked computers.
Internet: High-speed required
Internet: Recommended
Prior Year Carry Forward: No preliminary steps,
Prompted to carry forward data when creating a
new return.
Prior Year Carry Forward: Must restore data
from the prior year and carry forward data prior to
creating returns.
Printing: Three pre-determined print sets
available. Two user-defined print sets available
Printing: Ability to customize all print packets
Reports: Run reports from the TaxWise Support
Site and TWO Report Server. Limited number of
reports available for users.
Reports: Run Reports from the Reports menu
inside TaxWise or from the TaxWise Support Site.
Wider variety of reports available for users due to
the ability for sites to create their own custom
reports.
Client Letter: Limited client letters
Client Letter: Wide variety of client letters.
Ability to create customized client letters.
Training: Ability to use current year TaxWise
Online from April to end of January. Ability to use
latest software from late November to end of
January. https:twonline.taxwise.com/trainingxx for
current year, https:twonline.taxwise.com/training
for new software.
Training: Year-round training via
https:twonline.taxwise.com/training
Templates: Ability to send templates to
designated sites. These offices must be identified at
the time of placing the order with the IRS.
Tax Form Defaults: Cannot send defaults
between sites within the software application.
Requires copying files to removable media and
copying to the appropriate file directory
Return Stages: Ability to send Return Stages to
designated sites
Return Stages: Cannot send return stages
between sites within the software application.
Requires copying files to removable media and
copying to the appropriate file directory.
Custom Questions: Ability to create custom
questions that are displayed in the interview
Wizard
Custom Questions: Custom Questions are not
available in the desktop Interview Wizard
Client Diary: New for TaxWise Online 2012; it is
a feature used for recording information that
would not otherwise appear in the taxpayer’s
return
Client Diary: is a feature used for recording
information that would not otherwise appear in
the taxpayer’s return.
Page 23
Prior Year Software: Returns created in TaxWise
Online are available for the current year plus three
prior years
Prior Year Software: Prior year software typically
removed from computers at the end of the season.
This requires the prior year software to be installed
and returns restored to gain access to prior year
returns created in the desktop application
5.2 Ordering Software
5.2.1 Ordering Software for Either Desktop or TWO
The TCS submits a consolidated order for CA2 in the late September/early October timeframe. Prior to
submission, each TC will be asked for the following information for each EFIN/site. The information
comprises a row of an MS Excel spreadsheet:




Update (not used)
Location
Site ID
EFIN
 Transmitting EFIN
 Exception 1,2,3
 TWO
 Template Subscriber




















First Name
Last Name
Site name
Site Mailing Address 1
Site Mailing Address 2
City - Site
State
ZIP
Shipping Address 1
Shipping Address 2
Shipping City
State
ZIP
Order No
Email
Registration code
XMIT code
Telephone 1
Telephone 2
Customer type
Leave blank.
District name.
In the format S7305xxxx
Site EFIN, see Section 2 for instructions on how to obtain. If Exception 3
will be used, leave blank so that e files can be transmitted using the
transmitting site’s EFIN.
Transmitting EFIN if using Exception 3. Otherwise, Site EFIN
Desktop only. Enter Except 3 if using the exception so that data for this site
can be transmitted under a different EFIN.
Yes if you are ordering TaxWise Online, otherwise No
Enter the EFIN of the State/District site that will be preparing master
templates to be shared. If not using template sharing, leave blank.
First name of the person to whom the software will be shipped
Last name of the person to whom the software will be shipped
Street address of site
If needed
City in which site is located
State in which site is located
ZIP code for site
Address of contact person. PO Box cannot be used
If needed
City of residence of contact person
State of residence of contact person
ZIP code of contact person
Leave blank
Email address of contact person
Leave blank
Leave blank
Telephone number of contact
Alternate telephone number of contact or leave blank
Always AARP/TCE
Page 24
Regarding Template Subscriber item above, it is the intention to have all CA2 TWO sites as subscribers
to one main site, this way we will develop a State template that all site can use or modify for their local
use.
5.2.2 Desktop Software Shipment
Shipment of the software, via FedEx, occurs in mid to late November or early December. The shipment
includes the following for each EFIN:
 one or more CDs
 a copy of the TaxWise User Guide
 documentation containing the registration code needed to activate the software for the specified
EFIN and the Client ID. The registration code is only usable for TaxWise Desktop.
The primary CD also includes various references in addition to a softcopy of the TaxWise User Guide.
5.2.3 TaxWise Online Shipment
The designated individual will receive a Client ID and Reg Code by email. They will also receive a
TaxWise CD and User Guide in the mail. The CD should be used to install TaxWise on your
computers/traveler drives for the Alternate Preparation Solution, see paragraph 7.5.6. The Reg Code
received is only usable for TWO.
As with the desktop shipment, the CD includes various references in addition to a softcopy of the
TaxWise User Guide.
5.3 Minimum system requirements for TaxWise
Refer to the AARP publication “System Requirements for All TaxWise Versions” available in the
TaxWise Software tab, Technology Software folder on the AARP ShareNet and IRS Pub 3189 for full
details concerning system requirements.
5.3.1 Minimum Requirements for TaxWise Desktop
TaxWise will NOT work on Macintosh computers unless the computer is running a
Windows emulator. It will NOT work with Windows versions other than Windows XP
(home or professional) with at least SP3, Windows Vista, Windows 7 or Windows 8.
The minimum processor requirement for Win XP is 800 MHz and for Win 7 is 1 GHz. This does not
mean that slower computers will not work. If using a slower computer PLEASE DO NOT CALL CCH
support to ask what can be done to improve performance. The answer will always be – use a more
powerful computer!
The recommended minimum hard drive size requires 1GB free space per year of installed software. When
used in a standalone installation, a 2 GB traveler drive is sufficient to install the current year’s version of
TaxWise along with three prior years. If you are using a client/server network with a shared flash drive
supporting multiple computers, the drive size should be increased to at least 4 GB.
Page 25
.NET Framework 4.0 Extended and the latest version of .Net Framework will be loaded during
installation of TaxWise Desktop. During installation users will be directed to a link to download
.NET Framework 4.0 Extended if not already installed. However, if you are cloning TaxWise, you
will need to make sure .NET Framework 4.0 and .Network Framework 4.0 Extended (latest versions)
are loaded on the cloned computer, first.
5.3.2 Minimum Requirements for TaxWise Online
Computers being used for TaxWise Online should have a firewall installed, configured and running, as
well as anti-virus software. In addition, specific security settings are required when any real taxpayer
returns are prepared for printing using TWO. These settings are described in paragraph 5.3.2.1.
If you are using Internet Explorer 8.0 or later, you may need to click on the Compatibility View Button on
the top IE tool bar or add “TaxWise.com” to the list of sites to be viewed in Compatibility mode on the IE
dropdown Tools menu, Compatibility View Settings page, to properly view Tax Forms in TaxWise. Also
insure that the Zoom setting is 100%. The Zoom setting can be seen at the lower right corner of the IE
window and can be accessed from the IE dropdown View menu.
5.3.2.1 Required Browser Settings
TaxWise Online requires Internet Explorer version 7 or later. It will also work with
Firefox and Chrome provided the IETab2 Add-In is active. It will NOT work with other
browsers. TaxWise Online will NOT work on Macintosh computers unless the computer is
running a Windows emulator.
The following settings are required in Internet Exployer
 Security Level:Medium
 JavaScript:enabled
 Download Files: - enabled
5.3.2.2 Connection to TWO
Once TaxWise Online has been set up, see paragraph 7.5; computers with a connected printer, wired or
wireless, and direct access to a high speed internet connection, wired or wireless, can be used with no
further preparation. If the computer will be part of a network, wired or wireless, or will share a printer,
see section 8.
5.3.2.3 Connection Speed
TaxWise Online (TWO) requires a minimum connection speed of 800 kilobits per second. See
paragraph 7.3 for instructions on running a speed test at your site. If the results of the speed test
indicate the communication speed is less than 800 kilobits per second, TWO may not be the best
product choice for your site. Communication speed has a direct impact on user’s satisfaction with
this product. Slow communication speeds represent slow response time. Slow response time could
increase the amount of time required to prepare a return.
Page 26
5.4 Using TWO for Training
If you were a licensed TaxWise Desktop user or TWO user last year, there is a site available where you
can use TaxWise Online for training. This procedure is summarized below. For additional information see
“Using TWO with a Desktop EFIN for Training” on the TaxWise Online tab, Technology Software folder
of the Volunteer ShareNet.
The following process assumes that you are the Admin user for the TaxWise desktop software. If you
are not that person, refer to the troubleshooting section at the end of the ShareNet document.
1. There are two URLs that can be used for training:
 https://twonline.taxwise.com/training will give you access to the current (2012) version of
TWO. This site will automatically switch to the 2013 version when it becomes available.
 https://twonline.taxwise.com/training12 will give you access to the 2012 version of TWO
starting in late November. It will remain available until the end of January, 2014.
2. On the TaxWise Online login screen enter the Client ID associated with your EFIN.
3. The initial user must be Admin (capitalization is not necessary)
4. This Admin user is the same Admin user that has previously been used to login to the TaxWise
customer support website to, for example, download updates, or get reports for the desktop
software for this EFIN
5. The password is the one you used to login to the customer support site
 If you have never logged in to the customer support site for this Client ID, the Admin
password is the 20 character registration code for the latest TaxWise Desktop version.
6. On successful login, you will be asked to accept the CCH TWO license agreement
7. You will now be at the TWO Home page
The remaining steps to configure the site’s TaxWise Online for training are found in paragraph 7.5
and its sub-paragraphs.
Page 27
6 DESKTOP TAXWISE
6.1 Hardware Setup
Special precautions concerning workstation numbers must be taken when creating clone versions of the
TaxWise installation. Please refer to document “TaxWise Clones and Workstations” available in the
TaxWise Desktop tab, Technology Software folder of the Volunteer ShareNet. If the clone will be used in
a client/server network, additional information on networking is available in “Networking TaxWise
Desktop” available in the Networking tab, Technology Hardware folder of the Volunteer ShareNet.
When installed, TaxWise Desktop creates a file setup.xxx in the UTSXX directory where “xxx” is the
workstation number of the computer. If the computer has no assigned workstation number, TaxWise
creates file setup.0.
It is recommended that the workstation number be omitted on the computer used to create the master
computer’s\traveler drive’s version of TaxWise. If this computer will be used for tax return preparation,
the workstation number can be added later and the TaxWise setup utility can be run to properly configure
that copy of TaxWise. When the master traveler drive is cloned to a flash drive and installed on another
computer, the original setup.xxx file should be deleted. When shared on a network, the flash drive will
have multiple setup.xxx files, one for each workstation number in the network.
Each computer in the district should have a unique name and workstation number. When used in a
network, each computer must have a unique name and workstation number. IRS depot computers are
shipped with a unique name. They do not have an assigned workstation number. AARP and loaner
computers may or may not have unique names and workstation numbers. Repeat these steps for each
computer in the district:
1. Windows XP Click “start”, right click on “My Computer” and select “Properties”.
2. Windows 7
a) Click the start icon, click on “Computer” and select “System Properties”.
b) Click “Advanced system settings”.
3. For Windows XP and Windows 7
a) For AARP and loaner computers that do not already have a unique name:
 Select on the “Computer Name” tab.
 For AARP computers, enter a “T” followed by the AARP tag number.
 For loaner computers, coordinate with the owner to determine a unique computer name.
b) Select the “Advanced” tab.
c) Click the “Environment Variables” button and go to the lower window
d) For AARP computers that have not been updated to Windows 7.
 Scroll down looking for an item named “workstation” (may be capitalized).
 If found, select the entry and click “Edit”, change the “Variable value” to a unique
number from 800 to 899 and click “OK” in the “Edit System Variable” window.
 If not found, click “New”, enter “workstation” for the “Variable name”, a unique number
from 800 to 899 for the “Variable value” and click “OK” in the “Edit System Variable”
window.
 Click “OK” in the “Environment Variables” window.
Page 28
e) For personal / loaner computers
 Scroll down looking for an item named “workstation” (may be capitalized).
 If found, coordinate with the computer’s owner before proceeding.
(1) If the computer is used in a network, record the number and insure that it is not used
on any other personal / loaner computer or depot computer. If that is not possible, it
will be necessary to change the number as described in step (2) below. Warn the
owner that this might cause problems when the computer is returned to the network.
(2) If the computer is not used in a network, select the entry and click “Edit”, change the
“Variable value” to a unique number from 800 to 899 and click “OK” in the “Edit
System Variable” window.
 If not found, click “New”, enter “workstation” for the “Variable name”, a unique number
from 800 to 899 for the “Variable value” and click “OK” in the “Edit System Variable”
window.
 Click “OK” in the “Environment Variables” window.
g) Click “OK” in the “System Properties” dialog.
h) Once this is done, if any changes were made, restart the computer so that the change will take
effect.
Record the computer name and workstation numbers assigned to each computer.
6.2 Installing prior year(s) TaxWise
You should have the prior three years TaxWise installed on at least one computer at each site to
accommodate taxpayer(s) who need prior year returns prepared. If the computers are used in a client
server network, it is recommended that they reside on the encrypted portion of the hard drive/traveler
drive as discussed in paragraph 4.
Although the IRS laptops come with the prior year federal end-of-season installed, at a minimum, you
will need to install the prior year’s CA end-of-season TaxWise on each unit. If you plan to use traveler
drives, you will need to delete the prior year’s federal end-of-season TaxWise so that it will not conflict
with the version on your traveler drive.
Ideally you will have a flash drive or CD containing the UTSyy directory for the prior year end-of-season
federal and CA version with appropriate CA2 forms defaults and print packets. If that is the case you can
easily complete the installation by:
 Copying the UTSyy directory from the flash drive or CD to the encrypted hard disk/traveler drive
 Executing UTSyy/TWTECH/SETUP from the hard disk
If you do not have access to the prior year’s version, you can install it using the prior year’s end-of-season
CD. Refer to the most recent IRS Pub 3189 for the EFIN and associated registration codes to be used with
prior year versions of TaxWise. If the prior year’s TaxWise is installed from a CD, you must also
complete all installation steps as described in Section 6.3.
TaxWise provides the ability to e-file prior year returns for tax years 2010, 2011 and 2012. For 2010,
AARP Tax-Aide was not fully compatible with MeF and this feature was not fully available. The 2011
and 2012 versions of TaxWise should have been fully compatible and it should be possible to e-file
returns for these years in 2014.
Remember returns for years prior to 2010 CANNOT be e-filed, therefore the defaults on the MAIN INFO
sheet and CA 540 page 3 MUST be set to indicate “paper”. To avoid the possibility of rejected e-files,
Page 29
2010 defaults may also be set to “paper”. Because of the year-to-year changes in tax forms, the CA2
defaults in APPENDIX 1 will have to be adjusted to match the actual forms for the year being installed.
6.3 Installing current year TaxWise
The recommended process for installing TaxWise on computers within a district is to create a complete
image on a single “master computer” or “master traveler drive” and then “clone” it to the remaining
computers to be used within the district.
There are different ways to “clone” the installation. To install multiple EFIN’s on all computers or
traveler drives, use the “Florida” clone. This “Florida” clone process ensures consistency of the software
installation; provides flexibility in sharing computers between sites and allows each site to service
taxpayers who had prior year taxes prepared at any site within the district. Information concerning
“Florida” clone software is available in the “FL1 Clone Tool Introduction” in the TaxWise Desktop tab,
Technology Software folder of the Volunteer ShareNet. More information and detailed instructions are
available on the T-VOG bulletin board. You must join T-VOG to access this information. See the
reference to T-VOG in paragraph 1.1 for the T-VOG website.
The remainder of this section assumes that computers/traveler drives will be configured for a single EFIN
and that the “Florida” clone is not being used.
6.3.1 Create Master Computer/Traveler Drive
The following is an overview of the process to create a master computer/traveler drive:
1. On the master computer/traveler drive
Load current year base federal
Complete the “initial” setup tasks for TaxWise
Register the software
Set CA2 Federal forms defaults in the current year’s
TaxWise
Load the CA2 client cover letter.
Load the ERO transfer letter if used.
Set CA2 Federal forms print packets in the current
year’s TaxWise
Make certain that all currently available federal updates
have been applied to the Master Computer/traveler drive
TaxWise User’s Guide and IRS Pub 3189
Section 6.3.1.1
Section 6.3.1.2
Section 6.3.1.3 and APPENDIX 1
Section 6.3.1.4 and APPENDIX 3
Section 6.3.1.4 and APPENDIX 3
Section 6.3.1.5 and APPENDIX 4
To avoid having to update each computer
/traveler drive individually
CCH generally ships the base federal version in late November or early December. With the base federal
version, about the only thing that can be done is to establish communication with CCH. You can start
setting defaults with the base version, but cannot prepare returns until the first federal update is applied.
The first CA release generally becomes available only in early January and must be downloaded from the
CCH website – it can be loaded ONLY after the first federal update is applied.
The TaxWise installation CD includes the current version of Adobe Acrobat Reader - if the computer is
running less than what TaxWise considers the current version of these programs, it will display a message
indicating that they must be upgraded to the version which is included on the CD. Simply follow the
installation instructions. Exit TaxWise and remove the installation CD when the screen indicates that
installation is complete.
Page 30
6.3.1.1 Initial Desktop Setup
Start TaxWise and refer to IRS Pub 3189, section “Setup for TaxWise” for instructions regarding the five
step process, which uses the Setup Option screens. Remember that you must be logged on as Admin when
doing this. When you start TaxWise:
1. If the following dialog appears “Setup file found from last year’s program. Use it?”, click “No”.
2. If the following dialog appears “Do you want to bring forward client letters you created last year?”,
click “No”.
3. If the following dialog appears “Do you want to bring forward users and groups from last year?, click
“No”.
4. If the following dialog appears “Do you want to bring forward user specific settings from last year’s
Admin, Guest, and Training users?”, click “No”.
5. If the following dialog appears “EIN Database found from last year’s program. Use it?”, click “No”.
6. If a dialog appears stating that you need to provide EFIN, Company, or City on the Company Setup
Screen, click “OK”.
On the Company tab:
1. Select any site from your district. Company information will be changed later using the Setup Options
function when the site master drive is created.
2. Enter the site’s EFIN. If you are installing from a prior year’s end of season disk and do not have an
EFIN, use “070743”.
3. Leave company’s contact name blank.
4. Enter the site’s name, address and phone number in the company’s name, address and phone number
fields.
5. Do not enter information for EIN, Service Bureau or Client ID.
6. Click “Next”.
On the General tab:
1. Leave the default Network option set to No Network. (TrueCrypt assumes that all computers are
networked. Leaving TaxWise set to No Network will not hurt anything. If the computer is later
attached to a network, the setting can be changed using the Setup Options function)
2. Leave the default DCN set to 1. It will be updated later if necessary.
3. Leave the Current MeF Submission ID set to 0. It will be updated later if necessary.
4. Select “Do NOT auto number” in section 3.
5. In section 4, only the “Automatically display history lists” and “Prompt before closing TaxWise”
options should be checked.
6. Click “Next”.
On the Printer Setup tab:
1. Select Windows Standard
2. Do not change the default printer. This will be set when site master is created using the “Setup
Options” function.
3. Check Print in ALL CAPITAL LETTERS and If more than one, print each EFIN on separate report
pages
4. Click “Next”.
Page 31
On the Color Setup tab:
1. If you are configuring the software for use in a classroom environment with a projector, select the
“Default” color setting as this will make field entries easier to see on the screen. Otherwise, select the
“Classic” color setting or My Custom Colors as defined for a local District.
2. If this is the initial installation, click “Finish” and register the software as described in paragraph
6.3.1.2. Otherwise, clicking “Finish” will exit from “Setup Options”.
6.3.1.2 Register the software
. A unique registration code, which changes annually, is needed to activate TaxWise Desktop for a site,
see section 6.3.1.2.
Refer to IRS Pub 3189, “Register Software”, for instructions regarding the registration process. Use the
Registration Code corresponding to the EFIN originally entered on the “Company” tab of the setup
screens. If you installed from a prior year’s end of season disk and used “070743” as the EFIN, you can
find the correct Registration Code in IRS Pub 3189, “Prior Year Software EFIN and Registration Codes”.
6.3.1.3 Install the CA2 Defaults
The defaults are preset information used by individual forms within TaxWise.
The suggested CA2 defaults for Federal returns supersede the suggestions in IRS Pub 3189, “Setting Tax
Form Defaults” and any recommended desktop defaults found in the Technology Software folder of the
Volunteer ShareNet.
Detailed instructions for modification of Federal forms are in paragraph A1.1, APPENDIX 1.
At this point you have the Federal defaults loaded for the Admin user, as you add additional users in
accordance with step 6.3.2.3 TaxWise will assign the forms defaults to each user.
6.3.1.4 Install the CA2 Cover Letter and ERO Transfer Letter
The CA2 cover letter provides a standard cover letter for the client’s copy of their tax return. A cover
letter for the current year can be downloaded from the Forums tab of the Tax-Aide for CA2 web page,
http://aarpca2.org/. Otherwise, a prior year’s cover letter can be renamed and then edited to convert it to a
current year cover letter after it is installed.
Starting in 2012, AARP Tax-Aide sites are no longer allowed to keep any taxpayer data. This includes
copies of IRS Form 8879, W-2s, 1099s, etc. that were collected by the counselor, passed to the ERO, and
then mailed to the IRS at the end of tax season. Counselors are still required to verify that the taxpayer(s)
have signed the 8879 before the return can be e-filed.
To provide documentation with taxpayer contact information and verification that the taxpayer has signed
the 8879, an ERO Transfer Letter is available. It can be added to the default tree if desired. A copy of the
letter can be downloaded from the Forums tab of the Tax-Aide for CA2 web page
To avoid confusion, first delete all entries in the UTSxx\CLetters directory.
Page 32
Instructions for installation and editing of the cover letter and ERO transfer letter are in APPENDIX 3.
6.3.1.5 Configure Print Packets
The Print Packets are a series of files in the Admin user directory that determine which forms are printed
for various purposes, signature, taxpayer copy or copy to mail.
Prior to receipt of the first California update, the only Print Packets that can be set are those involving
Federal forms and the two unused packets. The CA2 defaults for packets containing Federal forms are
defined in paragraphs A4.1, A4.3and A4.5; APPENDIX 4.
In 2009, TaxWise updates overwrote the Print Packet files in this directory, eliminating customized Print
Packets. To prevent this, Print Packet defaults MUST be copied from the Admin directory to the user’s
directories. When printing, TaxWise first checks the appropriate user’s directory for Print Packets files,
using them if found. Only if there are no Print Packet files available in the user’s directory, will TaxWise
use the Print Packet files from the Admin directory.
Default packets to print are controlled by file UserSetup.ini. Instructions for editing this file are in
paragraph A4.8, APPENDIX 4.
6.3.2 Create Site Specific Masters
Once a master clone computer/traveler drive for the district has been created, it must be duplicated,
creating a site specific master drive for each site.
At this point, apply any available Federal updates to the District master. Do this to reduce the work
required to update computers/traveler drives. For the same reason, if California software is available, skip
to paragraph 6.3.4, install the California software on the District master, and return here to complete site
setup.
The following is an overview of the process to create a site specific master computer/traveler drive:
Create Site Master
Add/Correct Site Specific Data
Add “User” accounts
Install Carry Forward Data
Optional: create the file to flag prior year’s clients
Section 6.3.2.1
Section 6.3.2.2
Section 6.3.2.3
Section 6.3.2.4
Refer to the TaxWise 2yyy User Guide
Repeat the steps described in paragraphs 6.3.2.1 through 6.3.2.4 to create a master computer/traveler drive
for each site in the district.
6.3.2.1 Create Site Master
This step only applies when you are not sharing computers between sites or when you are creating unique
traveler drives for each site. If you need to install multiple EFINs on a computer, you should be using the
“Florida Clone”.
Create master computers/traveler drives for sites by copying the master UTSyy directory created in
paragraphs 6.3.1.1 through 6.3.1.5 to a flash drive or removable hard drive. Copy this directory to the
TrueCrypt vault on a master computer/flash drive for the site.
Page 33
6.3.2.2 Add/Correct Site Specific Data
The procedure for adding/correcting the site specific differs slightly, depending on whether or not the site
will be using standalone computers or a client/server network.
1. In all cases, determine a master computer for the site and use it to perform this step. If the site will use
a client/server network, insure that it has a “workstation” number assigned as described in paragraph
6.1.
2. If TaxWise 20yy is not already installed on the site’s master computer:






Start TrueCrypt to mount the “P” drive.
Navigate to P:20yy\TWTech.
Double click “Setup.exe”
Follow the instructions in the “TaxWise 20yy – Install Shield Wizard”
Select “Install TaxWise 20yy to P Drive”.
When the install utility exits, remove all copies of setup.xxx other than the one corresponding to
the workstation number for this computer
 Dismount the “P” drive, exit from TrueCrypt and restart the computer
3. The original copy of the TaxWise setup was created using arbitrary company and registration
information. It must be updated to correspond to this site.








Logon as Admin.
From the “Tools” menu select “Utilities | Setup Options”.
In the “Utility” dialog select “Setup Options…”.
In the Company Screen, enter the correct EFIN number, company name, address, and phone
number.
Click on the Color Setup tab, and click on Finish
The Register Software screen will open; tab once and enter the Registration Code for this site.
Click OK
Close the “Utility” dialog.
4. Update the MAIN INFO, 8879, Preparer Use and Sales Tax forms:





Logon as “Admin”
From the “Tools” menu and select “Edit Tax Form Defaults”.
Select “1040 Individual” on the yellow screen, and click “OK”.
Warning – “Any changes made….. Continue?” = YES
From the TaxWise forms tree on the left, open the Main Info form. Move to the bottom and
change as needed to show the correct PTIN (SIDN), preparer’s name, address and phone number.
 From the TaxWise forms tree on the left, open the 8879 and change as needed to show the correct
EFIN, PTIN (SIDN), site name, address and phone number.
 If the site is located in an area that imposes a city sales tax over and above the state and county
taxes, the Sales Tax form must be updated to add the local tax percentage to the county tax rate.
The California Board of Equalization web site provides a list of total sales tax percentages by
county and city at http://www.boe.ca.gov/cgi-bin/rates.cgi. The state sales tax rate for 2013 was
7.5%. Values in the table greater than this are due to county and local taxes.
Page 34
6.3.2.3 Add User Accounts
Add one or more user accounts for this EFIN. At a minimum, each computer/traveler drive should have
the following accounts.





Admin
Guest
Training
Practice – used for classroom exercises if the computer/traveler drive is used for training
At least one user account for counselors
Although it is not recommended, you may, at your discretion add additional user accounts, as many as
one per counselor. To create unique user(s) for the master:
1. Logon as Admin
2. From “Tools” menu select “Utilities/Setup Options”
 In the “Utility” dialog, select “Setup | Security Manager” to set up the individual users for this
computer (generally you will set up one “name” which will be used by all users at a site, e.g. the
site name).
 At this point, if you haven’t already done so, you will be required to enter a password for the
“Admin” user. It is recommended that you use the same “Admin” password for all sites in the
district.
 At the Users tab, click on “New”
3. In User Name window, enter the name.
4. Enter a password for the user. A password is REQUIRED by IRS/AARP policy for each user
generating returns
5. Click OK.
6. In the “Security Manager” dialog, click OK.
6.3.2.4 Carry Forward From Previous Year
Due to a change made to TW 2009, backup (proforma) data can only be restored to the same EFIN that
was used to save it.
1. If not already loaded, load the prior year’s federal and CA end-of-season TaxWise with CA2 defaults,
print packets, etc as described in Section 6.2.
2. Restore returns from the saved “proforma” CD or flash drive to the prior year’s TaxWise. As stated
above, backup (proforma) data can only be restored to the same EFIN that was used to create it. If
you need to restore data from multiple EFINs (consolidating sites, etc.), you will have to change the
EFIN using “Setup Options” and do the restore. When all data has been copied from other EFINs,
restore the correct EFIN for the site.
 TaxWise is not able to restore backup data from one traveler drive to another. If necessary, copy
the three backup (proforma) files, Regular_BACKUP_xxxx.001, Regular_BACKUP_xxxx.OPT,
and Regular_BACKUP_xxxx.xml, to the root of the P: drive.
 Login to the prior year TaxWise using the appropriate user login.
 From the “Tools” menu, select “Restore from Disk...”.
Page 35
 Navigate to the appropriate drive and select the directory containing the backup files, and click
”OK”.
 Select the user name and click “OK”.
 Click “Select All” and if desired, check the “Wide Format” option. Click OK.
 Depending on the number of files and other factors such as computer speed, the restore can take
anything from a few minutes to several hours.
 When it appears, click OK in the “Restore Summary” dialog.
 Exit from the prior year’s TaxWise.
 Don’t forget to remove any backup (proforma) files copied to the “P” drive.
3. Execute “carryforward” in the current year’s TaxWise. . The EFIN check applies only to the “Restore
from disk” function. Carry forward does not check EFINs.








Login to the current year TaxWise using the appropriate user login.
From the “Tools” menu, select “Carryforward…/Prior Year Data”.
Click OK in the “Carry Forward Prior Year Data” dialog.
Select the appropriate user name and click OK.
Click “All Clients”.
If error message indicates that file exists, click “Yes To All” to overwrite files.
When it appears, click OK in “Status” dialog.
Exit from the current year’s TaxWise.
4. Delete all returns from the prior year’s TaxWise
 Login to the prior year TaxWise using the appropriate user login.
 From the “Tools” menu, select “Utilities/Setup Options”.
 In the “TaxWise Utility” dialog, from the “Files” menu, select “TaxWise Explorer”.
 Select the appropriate user, highlight the files to be deleted, change the selected Action from
“None” to “Delete Files” and click “Delete”.
 Click “Yes” in the “Confirm” dialog.
 Click OK in the “Status” dialog.
 Close the “TaxWise Explorer” and “TaxWise Utility” dialogs.
 Exit from the prior year TaxWise.
6.3.3 Create Additional Computers/Traveler Drives
At this time, you have a unique master computer/traveler drive for each site. The last step is to copy that
drive onto each computer/traveler drive that will be used at a site.
Perform this step only if
 You will be using standalone computers or
 You will be using networked computer (shared printer) with a flash drive for each
computer.
If the site will use a client/server network, only the site master drive created in paragraph 6.3.2 is
needed
The following is an overview of the process to create the additional computers/traveler drives needed for
a site:
Page 36
2. ON EACH “TARGET”
COMPUTER/TRAVELER DRIVE
Create an encrypted area on the hard drive/traveler drive
if not already present
Install the correct printer driver in Windows
If the current year’s TaxWise is already installed on the
computer/traveler drive, first delete the entire UTSyy
directory to avoid having extraneous information
included in the new installation (don’t use Add/Remove
Programs)
Copy the UTSyy directory from the original master
computer/traveler drive to the new encrypted hard
drive/traveler drive
Execute UTSyy/TWTECH/SETUP
Set MeF ID and Declaration Control Numbers
Create prior year master backup
Set the default printer that will be used at the site in
Setup Options (third screen)
Don’t use a ZIP software to transfer TaxWise
between computers, as many products do not
recognize (and therefore do not transfer)
empty folders
Perform this step only if setting up non-shared
computers for a site. Normally multiple
traveler drives are created on a single
computer. When you are finished with all
traveler drives, mount the traveler drive on the
target computer and execute
UTSyy/TWTECH/SETUP
Section 6.3.3.1 and IRS Pub 3189
Section 6.3.3.2
Section 6.3.3.3
For each site in the District, repeat paragraphs 6.3.3.1 through 6.3.3.3 for each computer/traveler drive at
the site. This includes the site master computer/traveler drive.
6.3.3.1 Setting DCNs and MeF IDs
Older versions of TaxWise and returns that are not MeF (Modernized e-File) compatible used the
Declaration Control Number to create a unique identifier for each e-filed return. Currently, TaxWise uses
the MeF Submission ID for that purpose.
When multiple standalone computers are used at a site, each computer/traveler drive must have a unique
DCN and MeF ID range to insure that every return created at the site has a unique identifier. This is
accomplished by assigning starting values to the Current Declaration Control Number and Current MeF
Submission ID. As there are 99,999 available numbers, it is virtually impossible to run out of “ranges”
within a district – any one laptop/traveler drive should never create more than 1000 returns during a
season. Assigning numbers in increments of 10,000 will allow the use of up to 10 computers for a single
EFIN while insuring that no two returns will have duplicate identifiers. If a site has more than 10
computers, the increment value can be reduced. It should not be reduced below 1,000.
1.
2.
3.
4.
5.
Logon as Admin
From “Tools” menu select “Utilities/Setup Options”
In the “Utility” dialog, select “Setup Options”
Select the “General” tab.
Enter unique starting values for “Current Declaration Control Number (DCN)” and “Current MeF
Submission ID”. Allow at least a 10,000 for each computer at the site.
Page 37
6. Select The “Color Setup” tab.
7. Click “Finish”
8. Close the “Utility” dialog.
Keep a record of your EFIN numbers, registration codes, DCNs and MeF IDs for each site, in case a
number drops out of a computer/traveler drive or a computer/traveler drive needs to be swapped out due
to malfunction. Be sure to keep a record of all DCNs issued to personally owned computers, as they will
be part of the mix for any given EFIN.
6.3.3.2 Create prior year master backup
Carry forward data was deleted from the prior year’s installation when the master drive’s current year
carry forward was done (section 6.3.2.4). Each site should have a copy of the prior year’s backup to allow
preparation of amended returns for that year should it be necessary. Either of the following options will
accomplish this.
 Keep a copy of the prior year’s “proforma” flash drive or CD at the site
 Add a directory to the current year’s master backup flash drive and copy the prior year’s backup
files (Regular_BACKUP_xxxx.001, Regular_BACKUP_xxxx.OPT and
Regular_BACKUP_xxxx.xml) to this directory.
Whichever option is chosen, if an amended return is required, the prior year’s return can be restored from
the backup and then used as the basis of the amended return.
6.3.3.3 Set Site Default Printer
Setting the default printer involves two steps, installing required printer drivers and setting the TaxWise
default printer. The exact mechanism used to install drivers depends on how the printer(s) is connected at
the site. A common configuration is to network the computers and use one computer as a printer driver.
Alternately, multiple computers with wireless capability can be connected to a single wireless printer.
Finally, each computer at the site can be directly connected to a printer.
The exact mechanism of installing the printer drivers is beyond the scope of this document. Refer to
“Printer Installation for TaxWise” and ”Networking TaxWise Desktop” available in the Networking tab,
Technology Hardware folder of the Volunteer ShareNet for information on printer installation and
sharing.
When TaxWise is installed on a computer, it detects available printer drivers and lists them as options in
the Utility dialog. To set a default printer:
1.
2.
3.
4.
5.
6.
7.
8.
Set the site printer as the default printer in Windows.
Login to TaxWise as Admin
On the menu bar select “Tools” then select “Setup/Utilities”
In the “Utility” dialog, select “Setup | Setup Options”
Go to the “Printer Setup” tab
Set the site printer as the default “Returns, Reports”, “Check printing” and “Label printing”.
Go to the “Color Setup” tab and click “Finish”
Close the “Utility” dialog
Page 38
6.3.4 Install California Software
The California software is generally available in early January. California forms are not available until the
first California update is installed.
The following is an overview of the process to add the California software to computers/traveler drives:
Apply federal TaxWise updates when available
Load the current year’s first CA update (when available
Set CA2 forms defaults for California forms
Set CA2 print packets for state forms
Apply California TaxWise updates when available.
Optionally, set the Toner Save mode, which doubles the
number of pages per cartridge – with a networked
printer, this only needs to be done on the computer(s) to
which the printer is physically attached
IRS Pub 3189
IRS Pub 3189
Section 6.3.4.1 and APPENDIX 1
Section 6.3.4.2 and APPENDIX 4
IRS Pub 3189
Windows Printer setting, generally under the
Advanced Features Tab
These steps must be repeated for all computers/flash drives created at this point. Based on prior
experience, some California forms may be missing from the first update. If this happens, then these steps
must be repeated when the forms become available.
6.3.4.1 Set CA2 Defaults for California
If the suggested Federal defaults were installed (paragraph 6.3.1.3), the state information on the Main Info
page was left blank. Once the California update has been installed, the first step will be to modify the
Main Info page and set the state to “CA”. Remember, you should be logged in as “Admin” to modify the
defaults.
As with the Federal defaults, the suggested CA2 defaults for California supersede the suggestions in IRS
Pub 3189, “Setting Tax Form Defaults” and any recommended desktop defaults found in the Technology
Software folder of the Volunteer ShareNet.
At this point you have the defaults loaded for the Admin user; TaxWise will use these default files for all
users.
6.3.4.2 Set Print Packets for California
Setup of print packets for Federal returns was discussed in paragraph 6.3.1.5. Now that state forms are
available, the Signature Pages, Taxpayer State Copy and State Copy to be Mailed packets must be
updated. See paragraphs A4.1, A4.4 and A4.6; APPENDIX 4. As stated in paragraph 6.3.1.5, log in as
“Admin” to make the modifications. Once the modifications to the “Admin” user are complete, copy the
modified print packet files to all other users.
6.3.5 ERO processes
Starting with Tax Year 2011, AARP policy prohibits retention of any taxpayer documentation by TaxAide counselors, EROs or sites. This includes the signed copy of Form 8879 previously kept as well as all
other taxpayer documentation, W-2s, 1099s, etc. The IRS requirement that the counselor verify that the
8879 was signed before the return can be e-filed remains in effect.
Page 39
To provide the ERO with documentation indicating that the 8879 was signed by the taxpayer(s) a Client
Letter (ERO Transmittal Letter) has been developed and is available at the CA2 web site
www.aarpca2.org. This letter can be added to the forms tree and printed from either the Signature packet
or the Taxpayer Federal Copy packet. It contains identification information for the taxpayer, name,
address and phone number, as well as spaces for the counselor/LC to indicate that the 8879 was signed.
Using the contact information on the letter, the ERO can contact the taxpayer if there are problems
submitting the return.
An essential step for the ERO is to verify that his/her computer can communicate with CCH. Run
TaxWise on a computer with an internet connection and log on as any user. Click the “TaxWise Web” tab
and verify a connection to the CCH web site. If desired log on to the CCH support web site to verify that
connection.
When an ERO transmits for multiple EFINs, he or she must register all the EFINs on the transmitting
computer. Refer to IRS Pub 3189. If traveler drives are used, a unique ERO drive can be prepared for
each EFIN (see below).
On October 7, 2010, the IRS announced a new Site License Exception 3 that allows an ERO that
transmits returns for multiple sites to use one single EFIN for all of these sites. The ERO must use the
same computers at all of the sites and transmit all of the returns created at all of these sites with the same
computer. Sites choosing to use this exception must indicate it at the time their software order is placed.
(Note: The ERO will receive only one copy of the TaxWise CD and only one Registration Code.)
The computers using Site License Exception 3 will have only one EFIN and Registration Code installed.
Just as when using a XMIT code for multiple site setups, separate TaxWise users will be created, each
with the unique site information (SIDN, site name and address, etc), that will be used to identify returns
prepared at the different sites. But, unlike when using a XMIT code, the EFIN on Form 8879 will always
be the transmitting EFIN when using Site License Exception 3, regardless of which site prepares the
return.
It is recommended that each site prepare a flash drive for backup and a traveler drive unique to each site
for use by the ERO. The flash drive is used to store a master backup. This backup consolidates all returns
prepared at the site in a single file. This drive does not need either a TrueCrypt encrypted vault or a copy
of TaxWise. As noted in section 6.3.3.2, this drive should contain two directories, one for the current year
backup and the other for the prior year’s backup.
The traveler drive is used by the ERO to e-file returns. As discussed in paragraph 4 it should have a
TrueCrypt encrypted vault and the current year’s version of TaxWise. Backup files from individual
computers/traveler drives are copied to this drive. This drive can then be used to run TaxWise and e-file
returns. After e-filing a computer’s/flash drive’s returns, it’s backup is added to the master backup. Once
all returns have been e-filed, the new master backup can be copied to the first drive, creating a duplicate
master backup file. Since this ERO traveler drive contains only a single EFIN, there is no need for an
XMIT code when a single ERO is filing returns for multiple sites.
6.4 TaxWise updates
Refer to IRS Pub 3189 regarding downloading and installation. It is recommended that a tracking sheet be
created for each computer/traveler drive so that a record of updates can be easily maintained. CCH
establishes minimum version requirements for electronic submission. If the return was not prepared with
Page 40
the required version or later, it will be rejected. Keeping all computers/traveler drives in a district up to
date is important.
6.5 Converting Between Client Server and Local Access
Some districts may want to setup their sites as client/server networks using a single computer/flash drive
to support multiple workstations while using the computers as standalone workstations for training. This
can be done using files from “TW Map Tools Installation Folder – 2013” available in the TaxWise
Desktop tab, Technology Software folder of the AARP Volunteer ShareNet.
1. Download “TWMapToolsInstallationFolder.zip”
2. Unpack the .zip file.
3. Instructions for installation and use are in file “TWMapTools 20130126.pdf”
Page 41
7 TAXWISE ONLINE
7.1 Consider TWO for TaxWise
This section discusses the features and advantages of TWO for preparing tax returns. The AARP TaxAide program and the National Technology Committee (NTC) strongly urge the use of the online version
of TaxWise (TaxWise Online, known as “TWO”) for the upcoming tax season. Volunteers from coast to
coast, say that they will never go back to the Desktop version of TaxWise.
Using TWO will make life easier for your volunteers and data more secure for your taxpayers. For
example, there will be:
1. Reduced Burden on volunteers
 No installation on individual computers - program maintained on CCH server
 No updates required – updated by CCH.
 No need to backup, restore or transmit returns – data already at CCH
 No Encryption software required - the link to CCH is already encrypted
 Computers used at multiple sites, each with its own EFIN and Client ID, require no special setup.
Just login to the Client ID for the site where you are volunteering today!
 EROs who go on vacation or get sick during the tax season can hand-off their duties to a backup
ERO without having to do anything to transfer the transmitting installation of TaxWise to the
backup volunteer’s computer, since there is actually no dedicated transmitting computer for the
EFIN.
2. Improved Security
 No data is stored locally on individual computers - CCH stores all data
 Intrusion detection – CCH uses software to reduce the threat of hackers
3. Access from any computer with proper identification and a broadband Internet connection
 No practical limit on the number of concurrent returns that can be prepared at a single Tax-Aide
site
 The Windows XP limit of 10 simultaneously-attached workstations for client/server networking
does not apply
4. Provides accessibility for remote help
 Another volunteer at another site, or his/her home, can log into TWO and provide real-time
assistance with problem returns
 CCH can provide help (Remote Assistance) by logging into your TWO account and provide realtime assistance with returns and their software
5. Concurrent access to all other Internet resources while preparing the taxpayer’s return, including:
 The TaxWise support website
 The AARP Tax-Aide Volunteer ShareNet
 The IRS website
 Franchise Tax Board website
 City and county websites for checking on what property taxes a taxpayer may have paid
 The taxpayer’s bank’s website to look up a direct deposit routing and account number
You do need reliable broadband Internet access to use TWO and it is recommended to have a speed of at
least 800 kilobits per second. Your broadband speed can be tested at http://speedtest.taxwise.com. See
paragraph 7.3.
Page 42
If your site has wireless internet access, you have two options for connecting:
 Direct connection using the wireless feature of your computers
 Establishing a local network using a router.
If you have a direct connection using the wireless feature of your computers, AARP policy requires that
file sharing be disabled. Use of a separate router provides better security and easier use of a networked
printer. See “Networking TWO – Wireless Site Connection” in the TaxWise Online tab, Technology
Software folder of the Volunteer ShareNet.
The site may be able to provide you with wired access to the internet from the room where you do tax
returns. Just ask! You may be surprised and find that they can hook you up; it’s not that difficult. You can
use a router to connect multiple computers and a printer for tax returns.
If your facility does not have Internet access available, your phone, cable or other broadband provider
may be willing to provide the service for the tax season at no charge, if you just ask.
For the 2013 tax season, a limited number of wireless access points were funded by AARP Tax-Aide.
7.2 Enhancements and Key Features of TWO for TY 2013
1. Section 508 Compliant: Allows forms to be accessed by a Job Access With Speech compliant screen
reader.
2. Return data locked after e-file acceptance
3. Additional dependent statement linked from main information screen instead of from Form 1040 page
1.
4. Standalone Mortgage Interest Worksheet linked to Schedule A.
5. Print sets can now be published with templates.
6. Can search by dependent’s last name.
7. ERO can clear e-file in limbo between tax site and MeF and then create and submit a new e-file.
8. Cannot e-file amended returns – MeF cannot accept them
7.3 Communication Speed for TaxWise Online
Before TWO is used at a site, the TaxWise speed test available at http://speedtest.taxwise.com should be
run. The test must be run using Internet Explorer. This is especially important if TWO will be run using a
wireless connection.
Run speed test at the time of day you expect the site to be open.
See the sample in IRS Pub 3189
Page 43
The program will prompt you for the following:
Connection Type -
Region EFIN -
Cable, ADSL or other. For wireless connections select Other and specify the type
of connection. It will normally be 802.11. It might be possible to get satisfactory
performance over a Dial-up link, but it is doubtful.
US, then select your state (California)
The site’s EFIN. If you do not have an assigned EFIN, use the default EFIN
070743.
After you click the “Start a test” button, the program will download a 15,819 KB file and calculate your
connection speed, expressed in Kilobits per second, based on the download time.
This test should be performed on each computer planning to use TWO. If a wireless bridge will be used as
an access point to connect the sites wireless network to the local network used for tax preparation, all tests
should be run using the bridge.
If the results of the speed test indicate the communication speed is less than 800 Kilobits per second,
TWO may not be the best product choice. Communication speed has direct impact on the user’s
satisfaction level. Slow communication speeds represent slow response time. Slow response time could
increase the amount of time required to prepare a return. CCH Small Firm Services recommends
communication speed of 800 Kilobits per second or greater when using TWO. See the hardware
requirements above.
7.4 Site Setup
For details about networking computers (wireless or wired) and configuration of routers go to section 8.
7.5 Installing TWO
Since TWO actually resides on computers at CCH, it does not require physical installation on the local
computer. What is required is configuration of Internet Explorer and configuration of the software for
your EFIN and users.
To permit use of the Alternative Preparation Solution, the version of TaxWise on the distribution CD
must be installed on your computers/traveler drives. Procedures for installation of the software are the
same as the procedures for installation of TaxWise Desktop as described in paragraph 6.3.1.1.
Once a site has converted to TWO, all software back to 2007 is available for use when preparing new
returns. You just sign on for the prior year you want. (Example: https://twonline.taxwise.com/10). Before
the software for a prior year can be used, the “ADMIN” user must log on as Admin and agree to the CCH
terms and conditions. There will be no settings, templates or print packets set up for the year. The ERO
should establish these before using the site to create returns. See paragraphs 7.5.5.2, 7.5.5.3 and 7.5.5.4.
If the site used TWO in prior years, all returns prepared using that EFIN will be available for viewing and
amending. Returns prepared using TaxWise Desktop are NOT available for viewing or modification.
Unless this is the fourth or later year that the site has used TWO, you should have at least one computer at
the site with one to three prior years of TaxWise Desktop installed to permit amendment of prior year
returns. Instructions for installation of prior year versions of desktop TaxWise are in paragraph 6.2.
Page 44
Starting with TY 2010, current year amended tax returns can be e-filed if they are fully MeF compatible.
The AARP TaxWise Online versions TY 2011 and later meet this requirement. Other than those for TY
2011 and later, amended returns must be paper returns.
7.5.1 Initial Configuration
7.5.1.1 Configure Browser
The URL for TWO should be set as a favorite in Internet Explorer.
1.
2.
3.
4.
5.
6.
Open Internet Explorer
Type http://twonline.taxwise.com in the address line
Select “Favorites” on the menu
Select “Add to Favorites”
Click “Add”
If desired, you can change the name for the favorite before clicking “Add”
7.5.1.2 First Time Log On as Admin User
If this is the Admin user’s first time log on to TWO the Admin user has never accessed TWO or CCH’s
customer support site, create an Admin account as follows:
1. Enter your client ID (provided when software is delivered).
2. Enter the User Name ADMIN.
3. Enter your 20-digit Registration Code (included in your software delivery) for the password the first
time you enter TWO.
4. Click the Log In button.
5. You will be prompted to enter a new password.
Passwords must meet the following requirements:
1.
2.
3.
4.
5.
6.
Must be unique per user
Must contain at least 8 characters
Must contain at least one letter & one number
Passwords are case sensitive
Must be changed every 90 days
Cannot contain the User Name
Once the password has been created:
1. Re-enter the new password.
2. Select a security question.
3. Enter the security answer. The security question is important; it is required to reset the password if
lost.
4. Read and review the license agreement. Check the box
7.5.1.3 First Time Log On for New TaxWise Version
Before any user other than Admin can log on to TaxWise Online for the first time, the Admin user must
log on and accept the license agreement.
Page 45
1.
2.
3.
4.
5.
Enter your client ID
Enter User Name ADMIN (Enter actual User Name if it was changed from ADMIN.)
Enter your password
Click the Log In button (If prompted change your password)
Read and review the license agreement then check box
7.5.2 Add new users to TWO
7.5.2.1 Creation of User Names
When using TWO, either training or production, each user on a site must have a unique user name. If a
counselor works at more than one site, they can use the same user name on multiple sites.
Once created in TWO, user names cannot be removed. They can be moved from Active to Inactive, but
they cannot be removed. Use care when selecting user names. Some recommendations for user names are:
 First name combined with first initial of last name.
 First initial of first name combined with last name.
 First name and last name separated by a period.
7.5.2.2 SSAN Fillers for TWO Training
The old online utility (Practice Lab) used to work exercises assigned a unique ID number to each student.
This number when combined with three digits from the problem created a unique SSAN for each student.
TWO does not do this in either the training version or the production version.
When using TWO for training, each user must be able to create a unique SSAN to allow multiple users to
work on the same exercise without interfering with each other’s work. TWO training requires that the last
4 digits of the SSAN be the last 4 digits of the site’s EFIN. Each user should have a unique 6 digit SSAN
filler created as follows:
 A two digit sequential number 00 through 99 assigned to each counselor (allows 100 unique
numbers per site).
 Last 4 digits of site’s EFIN
Unique problem SSANs are created by combining this 6 digit number with the 3 digits of the SSAN given
in the exercise.
If a counselor drops out of the program, their sequential number can be reused even though the user name
remains in the system.
7.5.2.3 Adding new users
Add new users as follows. Only qualified counselors should be added as users. If individuals where added
for training and do not qualify to work as a counselor, their user name should be moved to inactive at the
start of the season.
1
2
3
Log on as Admin or as a user with the Administrator role.
Click the Manage Users icon.
TaxWise Online displays the User Manager window:
Page 46
4
5
6
7
8
9
Click the Create a New User link.
Enter a unique user name.
Enter the first and last name of the preparer.
Enter Administrator’s or EROs email address (preparer’s address can be used, but is not
recommended.)
Assign the proper role by selecting a role in the “Possible Roles” column and then clicking on the
right arrows to move it to the “Assigned Roles” column.
Click the “Save” button.
7.5.2.4 User Roles
Do not assign a role the volunteer is not expected to do. Each user can be assigned multiple roles. Any
user assigned the Administrator role, must also be assigned a role that allows return creation if the user
will be creating tax returns. The following table describes the roles that can be assigned to a user.
Role
Administrator
SuperUser
ReturnPreparer
Template
Manager
Interviewer
Reviewer
Description
The ADMIN user or any user that has the Administrator
role assigned has access to all commands and actions
except Start a New Return.
Has access to Move Returns, Submit e-file, View Acks,
TWO Reports, & Report Server, and all functions
related to the ReturnPreparer & Interviewer roles
Allows access to all functions associated with creating
and editing a tax return. Any user assigned this role can
mark the return Ready to File from Diagnostics but they
cannot submit the e-file. They cannot delete or move
returns, access acknowledgements or reports.
Can create new return templates, edit existing templates,
assign, and unassign users to templates. Included in
Administrator role.
Allows access to all ReturnPreparer role functions, but
is required to start new returns by selecting Go to
Interview.
Has access to all actions except for the Manage Users and
Submit e-file.
Page 47
Assign To
Individual responsible
for setting up TWO for
the site
ERO if not assigned
Administrator role
This is the only role
other than
Administrator that
allows the user to
move returns between
counselors. There must
always be one person
present at a site with
either the
Administrator or
SuperUser role.
All qualified
counselors who will
prepare tax returns.
DC, LC, TC or ERO.
This role is not
recommended for
AARP sites.
This role should only
be assigned to
counselors who will
perform dedicated
Quality Review
functions.
e-file Manager
All Roles
Allows the user to submit e-file. This role allows
submission only. It does not allow the user to view acks,
submit return querys or generate TWO reports. The ERO
should be assigned the Administrator or Superuser role to
provide more flexability..
All users have access to Print Checks, user Settings and
TaxWise
Refer to IRS Pub 3189, Setting Up TaxWise® Online, for a list of permissions associated with each user
role.
7.5.3 Modify Existing Users
TaxWise Online Training for 2013 reset all roles to Return Preparer. The individual responsible for
setting up the site will have to log on as “Admin” and re-establish the roles for the site’s users. Once that
has been done, users with the Administrator role can modify user’s accounts as follows:
1.
2.
3.
4.
Log on the TaxWise Online
Click on the Manage Users Icon
Click “Reset” to reset the password back to the username.
Click “Edit” to modify the Username information. You can:
 Modify the Real Name
 Modify assigned roles
 Deactivate users
5. The ADMIN user cannot be modified.
7.5.4 User Passwords
The first time a counselor logs on to TWO training, the password will be their user name. While the user
name was not case sensitive, the user password is. At that time they will be required to change their
password and to create a security question and answer. Passwords expire and must be changed every 90
days. User passwords:
1. Must be unique per user
2. Must contain at least 8 characters
 Must contain at least one number and one letter
3. Cannot contain login ID
4. Cannot be a previous password for a given user
5. Account will be locked after 3 unsuccessful login attempts per session
6. Will expire every 90 days
7. Counselors can use the same user name and password at multiple Client IDs (at different sites).
When the user logs in after changing their password, they will be asked to provide an answer to a security
question. Users must remember this answer. It they forget their password and attempt to reset it, they
must be able to answer the security question. If they forget their password and security answer, the
Administrator will have to reset their password as described in paragraph 7.5.3.
TWO will prompt users to change passwords every 90 days.
Page 48
7.5.5 Configuring TaxWise Online
Each year, TaxWise Online must be configured. This involves establishing Settings, Templates and Client
letters.
If the sites in a district were set up to subscribe to a master site, then only the master site requires a full
setup, see paragraphs 7.5.5.2, 7.5.5.3 and 7.5.5.4. The information from the master site can then be shared
with the subscriber sites, see paragraph 7.5.5.1. When that is done, the only things required at the
subscriber sites is updating a few items in the settings and entering site specific information.
This year, settings can be shared in TaxWise Online for Training and the site specific settings can then be
used in the production version when it becomes available.
Master and subscriber sites were specified when TWO was ordered, see paragraph 5.2.1.
7.5.5.1 Sharing Site Data
1. Sending data to subscriber sites.
TaxWise Online allows the following data to be forwarded from a master site to subscriber sites.





Custom Fields
Return Stages
Templates
Custom Print Set (Federal)
Custom State Print Set
To share any or all of these items:
1. Log on to the master site as Admin or as a user with the administrator role.
2. In the toolbar, click on “Send Settings”
3. In the upper portion of the share dialog, select which subscriber sites will receive the settings by
clicking “Add” to the far right of the site’s name.
4. Select the item to be sent by selecting one of the radio buttons at the bottom of the dialog.
5. Click “Send to offices” to send the item\
6. Repeat steps 1 through 5 for all items to be sent.
As items are sent to subscribers, the central area of the dialog box is updated to show the date and
time each item was sent to each subscriber
Once all data has been sent, click “Home” to return to the main screen.
2. Updates required at the site:
a) User Settings – Display: Set “High Contrast Color Scheme” if desired.
b) Administrator Settings – Custom Fields: Check “Check here if using…” and verify information
for lines 11, 12, 13 and 14.
c) Administrator Settings – Return Stages: Verify return stages. Remove any duplicates or default
stages inserted by TaxWise.
Page 49
d) Administrator Settings – Print Sets: If you are using custom print sets, check the “ERO Defined”
box and then verify that the print sets are as desired.
e) Administrator Settings – Advanced: If internet access speed is a problem, check the “Use Classic
Mode…” box to switch from automatic page update to manual. If desired, check the override
feature enable boxes for roles that you want to have override capability.
f) Templates: The forwarded template cannot be modified. A new site specific template must be
created. See APPENDIX 2 for details on creating and updating TaxWise Online templates
7.5.5.2 TaxWise Online Settings
All users have access to the Settings menu. However, the options that appear will depend on your
assigned role, e.g., ReturnPreparer, Administrator, SuperUser, etc. The Admin user has access to all
options in Settings. The following paragraphs will indicate what Settings the ReturnPreparer,
Administrator, and SuperUser will have access to. The Administrator sets the initial values for all users.
The User Settings screen will appear and display a list of options. There are two subgroups: User Settings
and Administrator Settings.
1. User Settings
The Administrator user has access to all options. Users with SuperUser and ReturnPreparer roles only
have access to the Display option.
 Tax Preparer:
 ERO:
 Display:
These settings are not necessary for Tax-Aide. Do not set
These settings are not necessary for Tax-Aide. Do not set
High Contrast Color Scheme. You may find it desirable to change from the default color
scheme to one with higher contrast. The high contrast scheme makes it easier to see the required
fields
2. Administrator Settings
The Administrator and SuperUser roles have access to all options. These settings will be the default
for all other users.
 Custom Fields
Entries in these fields appear in the Preparer’s Use Fields that were moved from the Main Info
Form to the Preparer’s Use (Prep Use) Form. There are 25 fields in this form. Prep Use form
fields are made required/not required by marking the box in the appropriate field in Custom
Fields. Questions entered in Custom Fields will appear in the Prep Use form questions when
preparing a return – they WILL NOT appear when setting up templates. This can be a source of
confusion when creating templates.
The following changes should be made in this setting:
a) Check the “Check here if using the…..” box.
b) Edit Preparer Use Field 11: Clear “Required” to remove the red from the Prep Use form and
add “NOT ANSWERED” as the first item in the list. hen click “Update”.
Page 50
c) Edit Preparer Use Field 12: Clear “Required” to remove the red from the Prep Use form and
add “NOT ANSWERED” as the first item in the list. Then click “Update”.
d) Edit Preparer Use Field 13: Check “Required” and enter “Counselor Initials” for the
question. Then click “Update.”
e) Edit Preparer Use Field 14: Check “Required” and enter “Quality Review Initials” for the
question. Then click “Update.”
 Return Stages.
Assigning a Return Stage to each tax return is a very handy tool to quickly determine the status of
the returns. Return Stages are especially useful for the ERO. The Administrator should generate
Return Stage categories and the counselors should be instructed to use them. To enter values:
a) The Return Stage screen will contain default values, initially.
b) Remove default values that you do not want to use.
c) Decide on your desired stage descriptions and the desired order.
d) Type in your first description in the bottom box.
e) Click Add. This will move your text to the main box.
f) Repeat these two steps for all remaining return stages.
g) Click Save and Close to save your settings.
The following return stages are recommended for use. TWO lists return stages in alphabetical
order. To maintain the desired order, add a prefix to each return stage.











A – NO NEED TO FILE
B - PAPER RETURN
C - AMENDED RETURN (used after return was previously e-filed)
D - CLIENT LEFT-TOOK PAPERS
E - ADDITIONAL INFO NEEDED
F - OUT-OF-SCOPE
G - SIGNATURE NEEDED
H – HOLD PENDING TAXWISE UPDATE
I – FED E-FILE, STATE PAPER
J - OK TO E-FILE
K - ------------------------------- (Use as divider)
The following stages are optional to be used by ERO if desired




L - REJECTED – CLIENT TO RETURN
M - REJECTED – FILE PAPER RETURN
N - REJECTED – SIGN NEW 8879
O - REJECTED – UNABLE TO CONTACT
TWO will reorder your entries alphabetically. If this is acceptable, you can use the list as ordered
by TWO. Alternately, you can force ordering by adding a unique alphabetical character (A
through Z) in front of each label.
 Print Sets.
Page 51
TaxWise Online does not provide the flexibility of print packets used in TaxWise Desktop.
Instead TWO provides three pre-defined print sets or a pair of customizable print sets.
 Primary Forms
This option prints a single copy of completed federal and state forms. It does not print the
main information sheet, the interview sheet or most worksheets. It does print detailed
reports for income forms (W-2, W-2G, 1099-G, 1099-R, etc.).
 Completed Forms
This option prints a single copy of completed federal and state forms. It also prints the
main information sheet, the interview sheet, all worksheets and detailed reports for
income forms.
 Signature Forms
This option prints a single copy of federal signature forms (8879, etc.).
In most cases, selecting Completed Forms will provide an acceptable set for e-filed returns. In
that case, just check “Completed Forms” and make sure all other options are unchecked.
The pre-defined print sets print a single copy of each form. You have no control over the order in
which the forms are printed. If this is not acceptable, you have the option of creating a
customized print set for federal Forms and a second customized print set for state forms.
To create a customized print set for federal forms:
Log on as “Admin” user or as a user with Administrative privileges.
Click the “Settings” icon on the toolbar.
Select “Print Sets” in the “User Settings” dialog.
To create a customized print set for federal forms, click “Create My Print Set”. If a print
set exists, the label on the button changes to “Edit My Print Set”.
e) See APPENDIX 5 for a recommended federal print set.
f) When you have completed all selections, click “Done”.
a)
b)
c)
d)
To create a customized print set for state returns:
Log on as “Admin” user or as a user with Administrative privileges.
Click the “Settings” icon on the toolbar.
Select “Print Sets” in the “User Settings” dialog.
To create a customized print set for state forms, click “Create My State Print Set”. If a
print set exists, the label changes to “Edit My State Print Set”
e) In the dialog, expand “CA” by clicking the “+” to the left of the state. Do NOT check the
box. This will automatically select all California forms for printing.
f) Select the desired forms in the left “Available Forms” column by checking the boxes next
to the forms and moving them to the right “Selected Forms” column.
g) Use the “+1 Copy” and “-1 Copy” buttons as necessary to adjust the number of copies to
be printed. The default is 1 copy.
a)
b)
c)
d)
Page 52
h) Use the “Up” and “Down” buttons as necessary to adjust the order in which forms will be
printed.
i) Repeat steps f, g, and h until all desired federal forms have been selected.
j) When you have completed all selections, click “Done”.
Once you have created customized federal and state print sets, two new options appear in the
“Print Sets” dialog, “ERO Defined” and “ERO Defined State”. To use your customized print sets,
insure that all other options are not checked and check the ERO defined options.
 Advanced
If a site has a suitable high-speed Internet connection then data is written to the CCH servers as it
is entered. This is the preferred mode. In this case, use of the Classic mode is not recommended.
If the page refresh is noticeably slow, however, you may want to switch to Classic mode which
speeds up the data entry process. In this mode, the data isn’t written to the servers until a Save
command is received, compared to the normal mode where fields are updated when you exit a
field and the form is saved when you exit the form. When using Classic mode, you must select
the Save Return icon to refresh the data on a page otherwise the entries will be lost.
You will also not get the “Print Form” link above the Forms Tree in this mode. Caution the
counselors to save the data regularly and to make saving a required procedure after finishing (or
editing) a given form. The program will appear to act sluggish in this mode. It is highly
recommended that you DO NOT use this mode except in an emergency, and then only
temporarily.
By default, Interviewer, Return Preparer and Reviewer users cannot override fields in tax forms.
If it is desired to give them this capability, the Admin user must allow this by adding a check in
the appropriate box. AARP recommends allowing the Reviewer privileges to override fields. You
may also allow override privileges to Return Preparers depending on the experience level of your
counselors.
AARP recommends that the “Carry Forward the Preparer Use Form” option be left clear. If
enabled, the carry forward process will overwrite any questions or notes in the default Preparer
Use form for this year.
 Salutations.
This option allows you to edit the salutations for the taxpayer and spouse if the default list isn’t
complete for your site. The default list contains standard salutations, Mr., Mrs., Dr., Ms., etc. You
can add values if you need to, e.g., Srta, The Honorable, etc. You can also make it a requirement
to use the Salutation field.
When finished with all Settings, click “Save and Close” to save your settings.
7.5.5.3 Creating Return Templates
TaxWise Online uses the name “Templates” in place of the TaxWise desktop “Tax Form Defaults” for
forms default entries.
CA2 recommended defaults for TaxWise Online for 2013 are in APPENDIX 2.
Page 53
7.5.5.4 TaxWise Online Client Letters and ERO Transmittal Letters
TaxWise Online does not provide the ability to create detailed Client Letters that was provided by
TaxWise Desktop. It does not provide conditional expressions for letters and has only a limited set of
variables available to create a letter. TWO provides the following default Client Letters:
 1040 Balance Due
This option is a form cover letter for a federal return with a balance due. The default version
gives the name and address of the preparing site along with the balance due. It can be modified to
add the site’s phone number for contact purposes.
 1040 Refund Letter
This option is a form cover letter for a federal return with a refund. As with the Balance Due
letter, the default version gives the name and address of the preparing site along with the refund
amount. It can be modified to add the site’s phone number for contact purposes.
 Privacy Policy
This option is a generic privacy policy. The information provided on the return envelope provided
by AARP is better. This letter is no use to AARP Tax-Aide.
 Reject Letter
This option is a form letter explaining that an e-filed federal return was rejected. It provides a
limited set of check boxes and fill in blanks to explain the rejection. Rejected e-filed returns are
better handled by direct contact between the ERO and the client.
Last year folks down in southern California developed a pair of client letters that give a limited capability
for customized client letters. There are two versions of the letter, one for e-filed returns and one for paper
returns. Generic versions of the letters are available on the CA2 TaxWise web site. Because of the limited
set of variables available TWO, the letters must be customized to make them site specific.
The ERO transmittal letter developed for use by CA2 with TaxWise Desktop CANNOT be used with
TaxWise Online. It can be modified however, removing the conditional expressions and replacing
desktop specific variables with ones available in TWO.
TWO does not provide a variable for the taxpayer’s phone number. If this information is desired, either
the preparer or the reviewer will have to add it by hand.
7.5.6 Alternative Preparation Solution
In 2012, a major weakness of TWO was the inability to continue working in the event of loss of contact
with the CCH servers, either due to loss of the internet at the local site or failure of the CCH servers. For
tax year 2012, users of TaxWise Online will be able to install a desktop version that can be used in the
following circumstances:
 TaxWise Online system outages (CCH server failures)
Page 54
 Internet outages (loss of internet at the site)
 Service areas with no connectivity (e.g. ad-hoc sites, nursing homes, rural locations, shut-ins
etc.)
When needed, run the site’s desktop version of TaxWise and create the return. The diagnostics screen
contains a “Mark to Transfer” button. The return does NOT have to pass diagnostics to be marked for
transfer. The return can now be transferred to TaxWise Online.
The ADMIN user or any user with the Administrator role will have the ability to see a “Retrieve Return”
link in TaxWise Online. Detailed instructions for retrieving returns are in the TaxWise Online “20xx User
Guide”. Once the return has been moved, it can be e-filed using established site procedures and processes.
7.5.7 Setting Up Printers for TaxWise Online
See section 9 for information on setting up printers to print with TaxWise Online.
Page 55
8 NETWORKING - DATA AND PRINTER SHARING
A computer with an attached printer can be used for preparation of returns using TaxWise Desktop with
no further preparation. Likewise, a computer with direct access to a high speed internet connection and an
attached printer can be used for preparation of returns using TaxWise Online with no further preparation.
Computers that require some form of data sharing, client/server for desktop, indirect internet connection
for TaxWise Online or use of a shared printer will require some degree of networking.
Full wireless networking of TaxWise Desktop is not permitted or supported by the IRS, CCH or AARP
Tax-Aide. Wireless networking to share a printer is allowed. TaxWise Online may use either wired or
wireless networks. Printers may be accessed via direct or wireless connections.
8.1 Wired Networks for TaxWise Desktop
The document “Networking TaxWise Desktop” available in the Networking tab, Technology Hardware
folder of the Volunteer ShareNet contains a complete description of the setup of a wired network that
allows printer and data sharing. The networked computers may have individual versions of TaxWise, or
may share a single version in a client/server configuration. A printer having either a wired or wireless
connection to a single computer may be shared by all computers attached to the network.
8.2 Networks for TaxWise Online
TaxWise Online requires access to a high speed internet connection at the site. Based on internet
availability at the site, there are two possibilities:
Using the site’s wired connection.
Using the site’s wireless connection.
Page 56
8.2.1 Using the Site’s Wired Connection
Refer to AARP document “Networking TWO – Wired Site Connections” available in the TaxWise Online
tab, Technology Software folder of the Volunteer Sharenet for detailed instructions on setup and use of a
wired internet connection.
Using a Site’s Wired Internet Service with a Router
SITE EQUIPMENT
Host Router
Wired Connection
(Site Jack)
TAX-AIDE EQUIPMENT
Wired Connection
TAV* Wired/Wireless Router
Wired Connections
Wired TWO tax
preparation computers
Wired USB printers
Wireless Connections
Wireless TWO tax
preparation computers
Wired network printer(s)
*TAV = Tax-Aide Volunteer
Page 57
Wireless printer(s)
8.2.2 Using the Site’s Wireless Connection
Refer to AARP document “Networking TWO – Wireless Site Connections” available in the TaxWise
Online tab, Technology Software folder of the Volunteer ShareNet for detailed instructions on setup and
use of a wireless internet connection.
Using a Site’s Wireless Internet Service with a Router
SITE EQUIPMENT
Host Router
Wireless Connection
TAX-AIDE EQUIPMENT
Wireless Connection
Wireless bridge or Internet Access
Computer with shared internet connection
Wired Connection
TAV* Wired/Wireless Router
Wired Connections
Wired TWO tax
preparation computers
Wired USB printers
Wireless Connections
Wireless printer(s)
Wireless TWO tax
preparation computers
Wired network printer(s)
*TAV = Tax-Aide Volunteer
Using a Site’s Wireless Internet Service without a Router
SITE EQUIPMENT
TAX-AIDE EQUIPMENT
Host Router
Wireless Connection
Wireless Connection
Wireless TWO tax
preparation computers
Wireless printer(s)
Wired USB printers
When using a router or Internet Access Computer to attach to either a wired or wireless host network, the
Local Area Network (LAN) used for the site’s computers can be a wired network, a wireless network or a
combination of both.
Page 58
When AARP tax preparation computers are connected directly to an unsecured network then Windows
File and Printer Sharing must be turned off on all computers regardless of which method of printing is
used. This restriction mandates the following:
a. Printing can be accomplished on a single computer that has the target printer attached directly to
that computer. Since File and Printer Sharing must be turned off on all computers, shared printers
can’t be used. OR
b. Network printers directly attached to the network can be used – they can be wireless or wired.
They can be AARP printers or the host site’s printers. You will need assistance from the site’s IT
department to set up the static IP address for the AARP printers or to gain access to the host site’s
printers.
If the wireless network is secured with WPA2 security that you have control over, meaning that the
Security Key is not posted on the bulletin board of the library or senior center, then Windows File and
Printer Sharing may be turned on to enable printing by any computer on the secured wireless network.
The wireless computers used must be of the following types:
 IRS Computer Loan Program laptops
 AARP Tax-Aide purchased and imaged laptops
 Site-owned or personally-owned or donated computers with NTC-registered clean malware and
security scans.
The anti-virus scan can be done with any recognized anti-virus software product, e.g., Norton, McAfee,
AVG, Kapersky, etc. The scan site URL for the Secunia website for current versions of installed software
is: Secunia Online Software Inspector – http://securnia.com/vulnerability_scanning/online/.
8.3 Router and Wireless Adapter Technical Requirements
8.3.1 Wireless Routers
The router must meet the 802.11g specifications – so, a router listed as 802.11n, 802.11g, 802.11b/g, or
802.11b/g/n will meet that specification. The router must also be capable of providingWPA-2 encryption.
8.3.2 Wired Routers
Virtually any router manufactured in the last 5 years will work in a wired network.
8.3.3 Wireless Adapters:
The wireless adapters should meet the 802.11g specification and be capable of WPA-2 encryption.
Page 59
9 PRINTER SETUP AND SHARING
Sharing of printers in local TaxWise networks is strongly encouraged. This is a major cost reducer for the
Tax-Aide program when several computers share a single printer. Printer sharing for all TaxWise
networks is discussed in AARP document “Printer Installations for TaxWise” available in the Networking
tab, Technology Hardware folder of the Volunteer Sharenet.
During computer setup, a shortcut to the “Control Panel | Printers and Faxes” (Windows XP) or the
“Control Panel | Devices and Printers” (Windows 7) dialog should be placed on the desktop. This will
simplify testing of the printer interface during site setup.
As part of the final configuration of TaxWise on each computer, check to insure that the default printer
for Windows and for TaxWise is correct. If a different printer was connected to the computer used to
create TaxWise, it might still be showing as the default.
Finally, set the print quality on each computer to draft or its equivalent to save toner. Test to insure that
this setting provides sufficient quality for materials being given to clients.
Page 60
10 END-OF-SEASON INFORMATION
Refer to IRS Pub 3189.
10.1 Filing deadlines
EROs have until midnight on April 15th (or a later date if the 15th falls on a Saturday, Sunday or holiday)
to file returns, any rejects must be corrected within five days (i.e. generally by April 20th). The IRS will
announce the filing deadline each year.
10.2 Backup of returns & associated materials
For sites using TaxWise Desktop, each ERO is responsible for turning in a flash drive, floppy disk, or
CD/DVD with a complete backup of all returns prepared for the site. TaxWise Online files are backed up
on the CCH servers. There is no requirement for a local backup of TWO files.
The backup must be submitted to the specified CA2 storage site. This backup will provide the backup
files required for next year’s installation of prior year data. See AARP document “Securely Sending
Taxpayer Data” available in the Security tab, Technology Hardware folder of the Volunteer ShareNet for
procedures that may be used to transmit the data.
Finally, make certain to the best of your ability that EROs have shredded all documents (i.e. DCRs, CA
ACKs, DRO logs, etc.) in their possession.
10.3 Computers
IRS laptops must to be returned to the IRS New York depot by June 15th (however sooner is better!). The
DISKWIPE program must be executed before the unit is returned even if all TaxWise data was on a
removable drive. Use the original packing materials for the shipment, request shipping labels as needed
from the depot.
If you cannot locate an IRS laptop at the end-of-season, there is cause for alarm. Refer to sections 3.3 and
3.4.
Keep the details of each shipment to the depot; serial numbers & asset tags together with the UPS
tracking number for at least six months after the equipment was shipped. It is highly recommended that
you check the UPS.COM site to confirm that the depot received the shipment.
10.4 Flash Drives
All AARP owned flash drives and removable hard drives should be collected by the district’s senior TC
or by the DC for storage and use next year.
10.5 Printers
IRS loaner printers, switches and cables need to be returned to the Oakland IRS SPEC office; unless
arrangements have been made to locally store them, in which case an email listing the equipment by IRS
barcode must be sent, followed by a completed IRS form 13705 listing each unit being retained. CA2
currently has no IRS loaner printers.
Page 61
CA2 printers should be stored, with the toner cartridge removed, in a location with controlled
temperature.
Page 62
APPENDIX 1 CA2 Tax Form Defaults for TaxWise Desktop
Tax form defaults are used to eliminate the need for counselors to repeatedly link in forms, to type the
same information into a given field for every return, to maintain standard procedures, and to assure
completion of mandatory (required) fields.
NOTE: the following are recommendations based on the experience of various CA2 districts and the IRS
(see IRS Pub 3189).
This set of recommendations was created using TaxWise for TY 2012. It will be updated when TaxWise
for TY 2013 becomes available.
A1.1 To set tax form defaults
IMPORTANT: Forms added to the TaxWise forms tree either by linking a new form to a field or by
adding a new form are considered by TaxWise to be temporary forms until an edit or
change is made to some field in the form. If TaxWise is closed prior to that edit or
change, the forms will be removed from the forms tree and the link will be removed.
Do not exit from TaxWise until all steps in this appendix have been completed.
Once all forms have been completed, change to a user account, open a return and verify
that the defaults are set correctly. When this has been done, delete the temporary return.












Log on as Admin UNLESS you want to change the defaults for a specific user.
If the “Select Package” dialog appears, check the “Do Not Auto Show” box and click OK.
When the “Return List” dialog appears, click “Cancel”.
Open the Tools menu, and select “Edit Tax Form Defaults”
On Edit Tax Form Defaults dialog, 1040 Individual is already highlighted. Click OK (or press
ENTER).
When the “Any changes made will only affect…. Continue? Dialog appears, click YES (or press
ENTER).
If the “Context-Sensitive Help” window is visible, you may close it by opening the “View” menu
and clicking “Context-Sensitive Help” or by pressing Alt F1.
The size of the form can be adjusted using the “View | Edit Tax Form Size” menu choice. It is
recommended that the form size be increased to 16 or 18. Use the largest size that fits on your
computer screen without the need to scroll.
Verify that the Color Settings are correct. For “Clasic” (recommended) red fields should be a
solid red block, not an underline. If necessary, return to the Setup menu and correct the color
settings.
From the TaxWise tree, select the following forms, and make the updates
After each form, press F10 to save the changes before moving to the next form; use Close Return
after all forms are updated
Unless you copied the yI000000.000 file to individual users, all changes made as Admin will be
pickup up automatically for all future returns for all users. If individual users have unique defaults
(unique EFINs created with Florida Clone, etc.) you need to create unique sets of defaults as
Admin and copy the unique yI000000.000 file to each UTSyy/users directory.
Page 63
A1.2 Main Info sheet
(* indicates a site specific entry)
Check appropriate form you are using
Taxpayer’s last name
Present home address
ZIP code
Telephone number ( daytime/taxpayer)
Occupation – Taxpayer
Are you excluding Puerto Rico Income?
Presidential Election Campaign
State Information
Type of Return, NOTE see the comment about
prior year returns in paragraph 6.2.
Select Your Bank
Money Clip Prepaid Visa
Fee Collect
Audit Shield
Bank Account Information
Versicon Toll-Free Tax Infoline PLUS
Self Select and Practitioner PIN(s)
Check if using the Practitioner PIN …..
Under What form(s) are you e-filing using
PINs?
Taxpayers PIN
Spouse’s PIN
Identity Protection PIN
Third Party Designee – do you want another
person ….
Preparer’s name
PTIN *
Firm name
EIN
Firm address *
ZIP code *
Phone number*
Preparer information – IRS only
Page 64
Insure that there is a check in 1040
Press F3 to turn red
Press F3 to turn red
Press F3 to turn red
Press F3 to turn red
Enter RETIRED press F3 to keep red
Insure that No is selected
Neither You or Spouse should be red
Leave blank until CA forms are available
Leave E-file ONLY checked
Leave blank
Leave blank
Leave blank
Leave blank
Leave blank
Leave all check boxes blank
Leave 98765 set for ERO PIN
Leave the box checked
Leave the box for The income tax return
checked
Enter 12345 as the PIN and an X for “I
authorize”.
Enter 12345 as the PIN and an X for “I
authorize”.
Leave blank
Leave No checked
Enter AARP FOUNDATION TAX-AIDE
Enter the eight digit SIDN number
corresponding to the EFIN entered during
setup, do not enter the leading “S”
Enter site name
Press F3 to turn off red
Enter the site street address
Enter the site’s ZIP code (overtype the
default) and correct the city if needed
Enter the site or ERO’s phone number
(overtype the default)
If there is no year round phone, press F3 to
remove the red
Leave an X in the box. This assigns an “S”
prefix to the PTIN (making it an SIDN).
Leave the box locked.
A1.3 Preparer Use Form (scroll to the bottom of the tree)
Row 11 – Answer
Row 12 – Answer
Row 13 – Question
Row 13 - Answer
Row 14 – Question
Row 14 – Answer
Press F3 to turn off red.
Press F3 to turn off red.
Enter ”Counselor initials”
Press F3 to turn red.
Enter “Quality Review initials”
Press F3 to turn red.
A1.4 Federal forms
1040, Page 1
Taxable refunds (line 10)
Business Income (line 12)
Capital gain or (loss) (line 13)
Rental real estate, royalties, partnerships (Line
17)
Unemployment Compensation (line 19)
Social Security Benefits (line 20a)
Other Income – Type (line 21)
Educator Expenses (line 23)
IRA Deduction (line 32)
Student Loan Interest Deduction (line 33)
Tuition and Fees Deduction (line 34)
Press F9 and link to NEW St Tax Refund
Leave link to Sch C Pg 1 in place
Press F9 and link to NEW Sch D Pg 1
Press F9 and link to NEW Sch E Pg 1
Press F9 and link to NEW 1099G Wkt
Leave link to 1040 Wkt1 in place
Press F9 and link to NEW 1040 Wkt7
Press F9 and link to NEW 1040 Wkt2
Press F9 and link to NEW IRA Wkt
Leave link to 1040 Wkt2 in place
Leave link to1040 Wkt2 in place
1040, Page 2
Foreign tax credit (line 47)
Credit for child and dependent care (line 48)
Education credits (line 49)
Retirement savings contribution credit (line 50)
Residential energy credits (line 52)
First-time homebuyer credit (line 59b)
Electronic Filing Only (after line 77)
Press F9 and link to NEW 1116
Press F9 and link to NEW 2441
Press F9 and link to NEW 8863 pg 2
Press F9 and link to NEW 8880
Press F9 and link to NEW 5695
Press F9 and link to NEW Form 5405
Check NO
ST Tax Refund
Age 65 or blind - taxpayer (line 8)
Press F3 to turn red
1040 Wkt1
Federal Tax Withheld – Taxpayer
Press F3 to turn red
1040 Wkt2
Student Loan Interest – taxpayer (line 1)
Press F3 twice to lock the Wkt2 form on
tree
Page 65
1040 Wkt7
Gambling Winnings from Form W-2G (line 1)
(Amount)
Gambling Winnings from Form W-2G (line 1)
(Amount)
Press F3 twice to lock the form on tree
Press F9 and link to NEW W2G
1040-ES, Page 1 – open new form
Estimate Desired (below line 16)
Press F3 to turn red
Schedule A
TaxWise bug causes Name field to turn red when data is entered on form even though it was filled
in automatically
Name
General Sales Tax (line 5b)
Press F3 to remove red.
Press F3 to remove red.
Press F9 and link to NEW Sales Tax
Worksheet
Press F3 to remove red
Total itemized deductions (line 29)
Schedule A Detail
TaxWise bug causes Name field to turn red when data is entered on form even though it was filled
in automatically
Name
Insurance premiums paid: Taxpayer
Press F3 to remove red
Press F3 twice to lock form on tree
Sales Tax (* indicates county or city specific entry)
Some localities imposed local sales taxes during the year. Counselors must adjust the
local tax rate on line 3 based on the taxpayer’s address.
The State sales tax rate changed during the year, a blended rate must be used.
State of residence (lower portion, line 1)
Sales Tax lower portion line 2
Sales Tax lower portion, line 3 *
Enter CA
Check Yes only if for LA county
Check Yes or NO as appropriate, and enter
the county plus local rate. In 2011, many
localities imposed sales taxes in addition to
county taxes. In addition to variations
between counties, the appropriate entry may
vary by taxpayer address. This must be
addressed by the preparer.
Check Yes and enter the State General Sales
Tax Rate
Sales Tax lower portion, Line 4
Page 66
Schedule B
TaxWise bug causes Name field to turn red when data is entered on form even though it was filled
in automatically
Name
Seller financed mortgages (name)
Interest – subtotal (line 1)
Ordinary Dividends – subtotal (line 5)
Part III: Foreign Accounts and Trusts (line 7)
Part III: Foreign Accounts and Trusts (line 8)
Press F3 to remove red
Press F3 to remove red
Press F3 to remove red
Press F3 to remove red
Check NO
Check NO
Schedule C Pg 1
Line F
Line G
Line I
Check Cash
Check Yes
Check No
Schedule C Pg 2
Line 44a
Check box to calculate mileage at standard
rate
Check Yes for all four entries
Lines 45 – 47b
1099-MISC (linked from Sch C)
Rent (box 1)
Nonemployee comp (box 7)
Press F3 to remove red
Press F3 to turn red
Schedule D Page 1
Short-term totals (line 1 Sales price)
Net Short Term Capital Gain (line 7)
Long-term totals (line 8 Sales price)
Net Long Term Capital Gain (line 15)
Press F9 and link to NEW 8949 Pg 1A
Press F3 to remove red
Press F9 and link to NEW 8949 Pg 2A
Press F3 to remove red
Sch E Pg 1
Line 1 C (Adderess)
Press F3 twice to lock to the tree
Schedule EIC – open new form
Childs first name
Press F3 to remove red
Sch EIC Wkt
TaxWise bug causes Name field to turn red when data is entered on form even though it was
filled in automatically.
Name
Press F3 to remove red
Page 67
W2
CASDI withholding is no longer reported using boxes 19 and 20. Instead, it is reported at the bottom of the
form. Optionally, boxes 19 and 20 can be locked to prevent entries in these boxes.
Name Code
Box 2 (Federal tax withheld)
Box 15 (State)
Box 17
Box 19 (Local tax)
Box 20 (Local name)
SDI literal (bottom of the form)
Press F3 to remove red.
Press F3 to turn red
Enter CA
Press F3 to turn red
Press Ctrl-L to lock box (optional)
Press Ctrl-L to lock box (optional)
Enter CASDI
Name code
Gross Winnings (box 1)
Gambling Losses
Press F3 to remove red
Press F3 to turn red
Press F3 to turn red
W2G
1099-G Wk
Payer’s Name (line 1)
Payer’s EIN
Unemployment Benefits Received (line 2)
Enter EMPLOYMENT DEVELOPMENT
DEPT
Enter 94-2650401
Press F3 to turn red
1099-R
Name Code
Gross (box 1)
Federal Tax Withheld (box 4)
State Tax (box 12)
State Code (box 13)
Exclusion Worksheet – amount rolled over (line 1)
Exclusion Worksheet – excludable amount (line 5)
Simplified Method – exclusion (line 6)
Press F3 to remove red
Press F3 to turn red
Press F3 to turn red
Press F3 to turn red
Enter CA
Press F3 to remove red
Press F3 to remove red
Press F3 to remove red
1116 pg 1
Simplified Limitation Election amount
Boxes a, b, c, d and e
Resident of (box f)
Line 7
Foreign Taxes Paid (boxes h and i)
Total of Part II (line 8)
Press F3 to turn red
Remove red (tab into box and press F3)
Press F3 to remove red
Press F3 to remove red
Remove red (tab into box and press F3)
Press F3 to remove red
Page 68
1116 AMT pg 1
This form is not used by Tax-Aide. It is added to the tree when form 1116 is linked in. Make the
following changes to insure that it does not cause problems when removing the red.
Amounts are being carried forward from Form 1116
check box
Resident of (box f)
Remove red (tab into box and press F3)
Press F3 to remove red
2210 PAGE 1
Removing the override from line 9 allows TaxWise to calculate penalty for underpayment. After
the taxpayer is informed of the possibility of a penalty, it can be removed by entering a 1 in the
box on line 8.
Enter the date the tax due will be paid
2011 Tax (Line 8)
Required annual payment (line 9)
Set to 04/15/2013
Press F3 to turn red
Press Shift+F8 to remove override
2441 PAGE 1
Care provider’s name (line 1a)
Press F3 to turn red
Date disposed of
Amount you are paying… (line 8, second line)
Press F3 to remove red
Press F3 to turn red
5405
5695 PAGE 2
Address of home
Press F3 to turn red
IRA WKT
Maximum modified AGI (line 1 taxpayer)
Press F3 twice to lock form on tree
8863 Pg 2
Student’s name (line 20)
Press F3 twice to lock form on tree
8867 Pg 1 – open new form
TaxWise inserts Form 8867 with a red “!” whenever EIC is claimed on a return. This form is for
Paid Preparers only and is not needed for returns prepared at AARP sites. You cannot prevent the
insertion of the return, but you can eliminate the red “!” and prevent it from printing.
Preparer’s name (line 1)
Press F3 to turn off red
Page 69
8879
Your EFIN
Enter the same EFIN entered during setup
Under Electronic Return Originator Information
PTIN (second field)*
Firm name
Firm address *
Phone number*
ZIP code *
Enter the eight digit SIDN number
corresponding to the EFIN entered during
setup, do not enter the leading “S”
Enter site name
Enter the site address
Enter the site or ERO’s phone number
(overtype the default)
If there is no year round phone, press F3 to
remove the red
Enter the site’s ZIP code (overtype the
default) and correct the city if needed
8880
Traditional and Roth IRA contributions –
Taxpayer (line 1)
Press F3 twice to lock form on tree
8888 – Open new form
Amount to be deposited (line 1a)
Press F3 twice to lock form on tree
8949 Pg 1A
Description (first row)
Press F3 twice to lock form on tree
TaxWise documentation indicates that this year forms 8949 Pg 1B and 1C will be added
automatically as needed. I have added them manually just in case last year’s performance remains.
8949 Pg 1B – open new form
Description (first row)
Press F3 twice to lock form on tree
8949 Pg 1C – open new form
Description (first row)
Press F3 twice to lock form on tree
8949 Pg 2A
Description (first row)
Press F3 twice to lock form on tree
TaxWise documentation indicates that this year forms 8949 Pg 2B and 2C will be added
automatically as needed. I have added them manually just in case last year’s performance remains.
8949 Pg 2B – open new form
Description (first row)
Press F3 twice to lock form on tree
Page 70
8949 Pg 2C – open new form
Description (first row)
Press F3 twice to lock form on tree
F/S Tax Paid – open new form
Line 1 (Date of payment)
Line 2 (Date of payment)
Line 3 (Date of payment)
Line 4 (Date of payment)
Enter 04/15/2013
Enter 06/16/2013
Enter 09/15/2013
Enter 01/15/2014
A1.5 California forms
Perform these steps only after the California software has been installed.
MAIN INFO SHEET
State Information – Full Year Resident
Enter CA
CA 540, PAGE 1
TaxWise bug causes Name field to turn red when data is entered on form even though it was
filled in automatically.
Name
Press F3 to remove red
CA 540, PAGE 3
Do you want to electronically file this return
(after line 115), NOTE at the start of the next
season, go back to the prior year’s software and
change this to NO
Does taxpayer want to sign their return
electronically
Check YES
Check YES
CA 8879 – open new form
Use the same PIN as Federal
Check Yes
CA RENTERS CREDIT WKT
Open form by checking Yes on 540 page 1 “Did you pay Rent”
Question 12a
Under street address
“ENTER YOUR INFORMATION” and
press F3
Under name
“ENTER LANDLORDS INFO” ” and press
F3
Question 13 a
Go back to 540 page 1 and uncheck “Did you pay Rent”
Page 71
CA 540ES WKT – open new form
Estimate Desired (below line 21)
Press F3 to turn red
CA 5805 PG 1 – open new form
Tax shown on your 20xx tax return (line 5)
Press F3 to turn red
A1.6 Customizing
The following forms need to be “customized” for each site/user:




MAIN INFO – SIDN and preparer info at bottom of form.
Prep Use – SIDN on line 15
8879 – EFIN at top of form. SIDN and preparer info at bottom of form.
Sales Tax Worksheet – tax rates on a county/city basis – input by counselor based on address of the
taxpayer
A1.7 Return Stage
The return stage will be displayed in the “Return Stage” column of the “Return” selection dialog.
1
2
3
Click on “Return Stage” button at top.
Click on “Edit Return Stage Options”.
Add Return Stages for use by your site coordinators and ERO’s to keep track of returns. The
following return stages are recommended for CA-2. Enter the following stages, clicking “Add” after
each.











NO NEED TO FILE
PAPER RETURN
AMENDED RETURN (used after return was previously e-filed)
CLIENT LEFT-TOOK PAPERS
ADDITIONAL INFO NEEDED
OUT-OF-SCOPE
SIGNATURE NEEDED
HOLD PENDING TAXWISE UPDATE
FED E-FILE, STATE PAPER
OK TO E-FILE
The following stages are optional to be used by ERO if desired




REJECTED – CLIENT TO RETURN
REJECTED – FILE PAPER RETURN
REJECTED – SIGN NEW 8879
REJECTED – UNABLE TO CONTACT
4. Click OK after last entry
Page 72
APPENDIX 2 CA2 Default Templates for TaxWise Online
This set of recommendations was developed by modifying “Master Template 11_23_2013”.
Start by logging in as the “Admin” user. Select the Return Templates icon from the Toolbar. If
there are existing templates, TWO will display a list of available templates. If not, select “New”.
In the “Add Return Template” dialog. The master template that came with TaxWise Online or any
other master template received by a subscriber site can not be modified. They are use as the basis
of a new site specific template.




Name: Enter a name for the template
Description: Enter a description for the template
Check the “Make Default” checkbox
Select “Master Template 11_23_2013” as the basis for the new template from the choose
list.
 If you are modifying the template sent from the district’s master site, select the name of
that template as the basis for the new template.
 Click “OK” when done.
From the list of available templates, click the “Edit” icon for the template being
created/modified. TaxWise Online automatically displays the Main Information
Sheet. The yellow border indicates that you are in Return Templates. Other users with
privileges to change templates can make most of the template revisons but will not be able make
all of them. For example, locking or unlocking a field requires that you be logged on as “Admin”.
The template creation process described in this appendix assumes you selected the “new return
template (default set of forms)” as the starting point for creation of your State-Level Template
The resulting forms tree will be identical to the TWO Master Template at this point
Click a form in the tree to edit it. When finished, move to the next form. Data is saved on the CCH
servers as you go from form to form. The F3 and F8 keys do not work while editing a template.
Use Ctrl-Spacebar and Ctrl-Enter as explained below. The following conventions will be used:
 MakeRed means to press Ctrl-Spacebar while editing defaults, the F3 key while
preparing a return, will insert a red underline for that entry, making it a required field in
the selected form.
 UndoRed means to press Ctrl-Spacebar while editing defaults, the F3 key while
preparing a return, to remove a red underline and make the field not required. To
UndoRed on fields that were set by TaxWise you will need to be logged on as Admin.
 Remove override means to press Ctrl-Enter while editing defaults, the F8 key while
preparing a return. To Remove override on fields that were set by TaxWise you will need
to be logged on as Admin.
 Link means to click in a field which will then show a ”green arrow in a small page”
icon at the right-hand side of the field. Pressing F9 or clicking on the icon opens a new
Page 73
window. Select NEW and select the form you wish from the list that appears. Selecting
this new form will place it in the Forms Tree and allow you to modify it.
You can add a new form by clicking the Add icon at the top of the Forms Tree or clicking Forms
List on the Toolbar.
Forms can be deleted from the Forms Tree by highlighting the form with your cursor, then
clicking the small “x” at the right portion of the form – not all forms can be deleted, e.g., Main
Info, 1040, etc.
Pressing F11 will provide a full screen view of the TWO window by removing Internet Explorer
toolbars. The toolbars can be displayed by moving the mouse cursor to the top of the screen.
Selecting F11 a second time will return the Internet Explorer toolbars.
A2.1 Creating The State-Level Template
Before creating your templates, you should have completed making the “Settings” as described in
paragraph 7.5.5.2.
The following paragraphs assume you are creating a State-Level Template for export to other sites.
Thus, fields like SIDN, EFIN, etc., are left blank. If you are just creating your own site template,
you will want to fill in these fields.
A2.2 Main Info sheet
(* indicates a site specific entry)
Last name
Present home address
Zip code
Telephone number ( daytime/taxpayer)
Taxpayer’s occupation
Are you excluding Puerto Rico Income?
Presidential Election Campaign
State Information
Type of Return.
Select Your Bank
Money Clip Prepaid Visa
Fee Collect
Bank Account Information
Versicon Toll-Free Tax Infoline PLUS
Self Select and Practitioner PIN(s)
Check if using the Practitioner PIN …..
Under What form(s) are you e-filing using
PINs?
Taxpayers PIN
Spouse’s PIN
Identity Protection PIN
Third Party Designee – do you want another
Page 74
Turn red
Turn red
Turn red
Turn red
Enter RETIRED then turn red
Insure that No is selected
Neither You or Spouse should be red
Leave blank until CA forms are available
Insure that E-file ONLY is selected
Leave blank
Leave blank
Leave blank
Leave blank
Leave all radio and check boxes blank
Leave 98765 set for ERO PIN
Insure that box is checked
Insure that The income tax return is selected
Enter 12345 as the PIN and select “I
authorize”.
Enter 12345 as the PIN and select “I
authorize”.
Leave blank
Insure that No is selected
person ….
Preparer information – PTIN*
Leave blank or enter the eight digit SIDN
number corresponding to the EFIN entered
during setup, do not enter the leading “S”
Enter AARP FOUNDATION TAX-AIDE
Check box
Leave blank or enter the site name
Leave blank or enter the site street address
Leave blank or enter the site’s ZIP code
Leave blank or enter the site or ERO’s
phone number (overtype the default)
If there is no year round phone, remove the
red
Insure that the box is checked. This assigns
an “S” prefix to the PTIN (making it an
SIDN). Leave the box locked.
Preparer’s name
Print as signature
Firm name *
Firm address *
ZIP code *
Phone number*
Preparer information – IRS only
A2.3 Prep Use
The Prep Use form was added while initializing the settings (paragraph 7.5.5.2).
A2.4 Federal Forms
1040, Page 1
Taxable refunds (line 10)
Rental real estate, royalties, partnerships (Line
17)
Unemployment Compensation (line 19)
Other Income – Type (line 21)
Educator Expenses (line 23)
IRA Deduction (line 32)
Link to NEW St Tax Refund
Link to NEW Sch E Pg 1
Link to NEW 1099G Wkt
Link to NEW 1040 Wkt7
Link to NEW 1040 Wkt2
Link to NEW IRA Wkt
1040, Page 2
Foreign tax credit (line 47)
Credit for child and dependent care (line 48)
Education credits (line 49)
Retirement savings contribution credit (line 50)
Residential energy credits (line 52)
First-time homebuyer credit (line 59b)
Electronic Filing Only (after line 77)
Link to NEW 1116 Pg 1
Link to NEW 2441 Pg 1
Link to NEW 8863 Pg 1
Link to NEW 8880
Link to NEW 5695 Pg 1
Link to NEW 5405
Select NO
ST Tax Refund
Age 65 or blind –Joint or taxpayer (line 8)
Turn red
1040 Wkt1
Federal Tax Withheld – Taxpayer
Turn red
Page 75
1040 Wkt2
Student Load Interest – Amount paid (line 1) –
Taxpayer
Turn red to lock form on tree
1040 WKt7
Gambling winnings (line 1) (Amount)
Turn red to lock form on tree
Link to NEW W2G
1040ES Pg 1 – open new form
Estimate Desired (below line 16)
Turn red
Unreimbursed medical and dental (line 1)
General Sales Tax (line 5b)
Remove red
Remove red.
Link to NEW Sales Tax Worksheet
Remove red
Sch A
Total itemized deductions (line 29)
Sales Tax (* indicates county or city specific entry)
Some localities imposed local sales taxes during the year. Counselors must adjust the
local tax rate on line 3 based on the taxpayer’s address.
If the State sales tax rate changed during the year, a blended rate must be used.
State of residence (lower portion, line 1)
Sales Tax lower portion line 2
Sales Tax lower portion, line 3 *
Sales Tax lower portion, Line 4
Enter CA
Check Yes only if for LA county
Check Yes or NO as appropriate, and enter
the county plus local rate. In 2011, many
localities imposed sales taxes in addition to
county taxes. In addition to variations
between counties, the appropriate entry may
vary by taxpayer address. This must be
addressed by the preparer.
Enter the State General Sales Tax Rate
Seller financed mortgages (name)
Interest – subtotal (line 1)
Ordinary Dividends – subtotal (line 5)
Remove red
Remove red
Remove red
Sch B
Sch C Pg 1
Line F
Line G
Line I
Select Cash
Select Yes
Select No
Page 76
Sch C Pg 2
Line 44a
Check box to calculate mileage at standard
rate
Select Yes for all four entries
Lines 45 – 47b
1099-MISC (linked from Sch C)
Rent (box 1)
Other Income (box 3)
Nonemployee comp (box 7)
Remove red
Remove red
Turn red
Sch D Pg 1
Net Short Term Capital Gain (line 7)
Net Long Term Capital Gain (line 15)
Remove red
Remove red
Sch E Pg 1
Did you make any payments (line A)
Select No
W2
CASDI withholding is no longer reported using boxes 19 and 20. Instead, it is reported at the
bottom of the form. Optionally, boxes 19 and 20 can be locked to prevent entries in these boxes.
Name code (box b)
Box 2 (Federal tax withheld)
Box 15 (State)
Box 17
Box 19 (Local tax)
Box 20 (Local name)
SDI literal (bottom of the form)
Remove red
Turn red
Enter CA
Turn red
Press Ctrl-L to lock box (optional)
Press Ctrl-L to lock box (optional)
Turn red
F/S Tax Paid – open new form
First due date (04/15) (Date of payment)
Turn red
Name code
Gross Winnings (box 1)
Winner’s ID number (box 9)
Gambling Losses
Remove red
Turn red
Remove red
Turn red
W2G
1099G Wkt
Payer’s Name (line 1)
Payer’s EIN
Unemployment benefits received (line 2)
Federal income tax withheld (line 5)
Page 77
Enter EMPLOYMENT DEVELOPMENT
DEPT
Enter 94-2650401
Turn red
Turn red
1099R
Name code
Federal Tax Withheld (box 4)
State Tax (box 12)
State Code (box 13)
Exclusion Worksheet – amount rolled over (line 1)
Exclusion Worksheet – excludable amount (line 5)
Simplified Method – exclusion (line 6)
Remove red
Turn red
Turn red
Enter CA
Remove red
Remove red
Remove red
1116 pg 1
Simplified Limitation Election amount
Resident of (box f)
Line 7
Total of Part II (line 8)
Turn red
Remove red
Remove red
Remove red
1116 AMT pg 1
This form is not used by Tax-Aide. It is added to the tree when form 1116 is linked in.
Make the following changes to insure that it does not cause problems when removing the
red.
Resident of (box f)
Remove red
2210 Pg 1
Enter the date the tax due will be paid
2011 Tax (Line 8)
Required annual payment (line 9)
Set to 04/15/2013
Turn red
Remove override
2441 Pg 1
Care provider’s name (line 1a)
Turn red
I am paying… (line 8, second line)
Turn red
5405
5695 Pg 2
Address of home
Turn red
IRA Wkt
Maximum modified AGI (line 1 taxpayer)
Turn red to lock form on tree
8863 Pg 2
Educational institution (line 22 a)
Turn red to lock form to tree
Page 78
8880
2013 contributions (line 1) (Taxpayer)
Turn red to lock form to tree
Your EFIN
Enter appropriate EFIN
8879
Under Electronic Return Originator (ERO) information
PTIN (second field)*
Enter the eight digit SIDN number
corresponding to the EFIN entered during
setup, do not enter the leading “S”
Enter site name
Enter the site address
Enter the site or ERO’s phone number
(overtype the default)
If there is no year round phone, press F3 to
remove the red
Enter the site’s ZIP code (overtype the
default) and correct the city if needed
Leave an X in the box. This assigns an “S”
prefix to the PTIN (making it an SIDN).
Leave the box locked.
Firm name
Firm address *
Phon umber*e n
ZIP code *
Preparer information – IRS only
Code Section 7216 Compliance Forms
 Click on the “Gen Use” form that is on the forms tree. Remove this form by clicking on
the small “x” that will be visible just to the right of the form name and select OK to
remove the form.
 Select and remove the “Gen Disclosure” form in a similar manner.
A2.5 California forms
Perform these steps only after the California software has been installed.
MAIN INFO SHEET
State Information – Full Year Resident
Enter CA
CA 540, PAGE 1
TaxWise bug causes Name field to turn red when data is entered on form even though it
was filled in automatically.
Name
Remove red
Page 79
CA 540, Pg 3
Do you want to electronically file this return
(after line 115), NOTE at the start of the next
season, go back to the prior year’s software and
change this to NO
Does taxpayer want to sign their return
electronically (after line 66)
Select YES
Leave YES selected
CA 8879
Use the same PIN as Federal
Select Yes
CA Rent Wkt
Open form by checking Yes on 540 page 1 “Did you pay Rent”
Question 12a
Under street address
“ENTER YOUR INFORMATION” and
turn red
Under name
“ENTER LANDLORDS INFO” and turn
red
Question 13 a
Go back to 540 page 1 and uncheck “Did you pay Rent”
CA 540ES Wkt – open new form
Estimate Desired (below line 21)
Turn red
CA 5805 Pg 1 – open new form
Tax shown on your 20xx tax return (line 5)
Turn red
Click the “Close Return” icon when finished.
A2.6 Return Stage
Return stage values were created as part of TWO settings, see paragraph 7.5.5.2.
A2.7 Creating The Site-Level Template
This part identifies the additional site-specific fields that need to be filled in to complete the new
Site-Level Template. These defaults cannot be pre-set since the information is unique for each
site.
Before creating your templates, you should have completed updating the “Settings” as described in
paragraph 7.5.5.1.
Log in as the Admin user. Click on the “Return Templates” icon on the Toolbar and select “New.”
Create the new template, based on the template received from the master site. Click “Default”, if
you want all users to use the same template. Make your forms changes as described below to finish
your site template
Page 80
Main Info sheet
(* indicates a site specific entry)
State Information
Preparer’s name
Preparer information – PTIN (second field)*
Firm name
Firm address *
ZIP code *
Phone number*
Preparer information – IRS only
Leave blank until CA forms are available
Enter AARP FOUNDATION TAX-AIDE
Enter the eight digit SIDN number
corresponding to the EFIN entered during
setup, do not enter the leading “S”
Enter site name
Enter the site street address
Enter the site’s ZIP code (overtype the
default) and correct the city if needed
Enter the site or ERO’s phone number
(overtype the default)
If there is no year round phone, press F3 to
remove the red
Leave an X in the box. This assigns an “S”
prefix to the PTIN (making it an SIDN).
Leave the box locked.
8879
Your EFIN
Enter the same EFIN entered during setup
Under Electronic Return Originator Information
Preparer information – PTIN (second field)*
Firm name
Firm address *
Phone number*
ZIP code *
IRS only block
Enter the eight digit SIDN number
corresponding to the EFIN entered during
setup, do not enter the leading “S”. Refresh
to make the “S” appear and press Ctrl L to
lock the field.
Enter site name
Enter the site address
Enter the site or ERO’s phone number
(overtype the default)
If there is no year round phone, press F3 to
remove the red
Enter the site’s ZIP code (overtype the
default) and correct the city if needed
Check and press Ctrl L to lock the field
Click the “Close Return” icon when finished.
A2.8 Assigning the Template
If “Default” was checked when the site template was created, it is not necessary to specifically
assign the template to the site’s users. If some site users will use another template it will be
necessary to assign that template to them using the “Assign” Icon.
NOTE: If, as the season goes along, a new State-Level Template is created and sent to the
subscribers, it will overwrite the existing State-Level Template at the sites if the same
template name is used. However, it will have no effect on the Site-Level Template that
Page 81
was created previously. Of course, changing the name of the State-Level Template will
not cause an overwrite and the sites will get another copy of the State-Level Template.
This last case is generally not desirable because of the confusion it can cause at the site.
Revised State-Level Templates should have a date in the title or description to identify
them. In any case, when the sites receive the State-Level Template they will have to
modify it again for their sites. So, if the changes to the new State-Level Template are
few, it may be best to just send a description of the changes, as well as the template, so
the site can make the changes to their existing site template.
Page 82
APPENDIX 3 TW Desktop Client Letter and ERO Transfer Letter
Setup
TaxWise OnLine does not provide the ability to create the detailed Client Letter and ERO Transfer Letter
that can be prepared using TaxWise Desktop. See section 7.5.5.4 for information on Client Letters and
ERO Transfer Letter in TaxWise OnLine.
The CA2 standard is to have a computer prepared “client letter” generated by TaxWise, which provides
the taxpayer(s) a summary of any refunds or balances due, addresses and contact phone numbers. To
replace the signed copy of IRS Form 8879 which can no longer be retained, an ERO Transfer letter can
also be added to TaxWise.
NOTE: all the standard letters provided by TaxWise should be deleted from the CLETTERS directory
before installing the CA2 letter.
A3.1 Transfer the files onto the laptop
Before opening TaxWise, copy the files containing the CA2 Client Letter and ERO Transfer Letter into
UTSyy\CLETTERS using:

Windows Explorer or

“drag & drop” or

“cut and paste”
A3.2 Install the letter
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Start TaxWise
Log in as the Admin or the user for which you want to install the letters.
From the “Tools” pull down, select “Edit Tax Forms Defaults”.
Hit OK to confirm 1040 INDIVIDUAL
Click YES in the “Confirm” dialog.
Click on the “Add Form/Display Form From List” tab
Be sure that “Show All Forms” is checked
Type “letter” in the “Look For” box and click “Open”.
From the “Open” dialog, select the CA2 letter to be installed and click “Open”.
Close the letter by clicking on “X” in the edit dialog or by pressing F10.
To add ERO transfer letter
Version 27.03 of TaxWise Desktop is only listing one letter. Use the client letter instead of the ERO
Transfer letter.
11.
12.
13.
14.
15.
16.
Open “Add Form/Display Form List” tab.
Type “letter” in the “Look For” box
Double click on “Letter” in the forms list.
In the “Select Form” dialog, select “NEW Client Letter” and click “OK”.
From the “Open” dialog, select the ERO transfer letter to be installed and click “Open”.
Close the letter by clicking on “X” in the edit dialog or by pressing F10.
Page 83
To add additional letters
15.
16.
17.
18.
Type “letter” in the “Look For” box and click “Open”.
Select “NEW Client Letter” and click OK.
From the “Open” dialog, select the letter to be installed and click “Open”.
Close the letter by clicking on “X” in the edit dialog or by pressing F10.
Repeat steps 15 through 18 as desired for more letters.
A3.3 Create letter from a prior year letter
If a CA2 cover letter is not available for the current year, you can modify a prior year’s letter.
Copy prior year’s letter and rename to reflect current year.
Install letter as described above.
If file was closed, open it by selecting “Letter” in the forms tree.
Edit the letter, changing dates from the prior year to the current year. Use the search function to
insure that all dates are changed.
5. Save the modified letter
6. the letter by clicking on “X” in the edit dialog or by pressing F10.
1.
2.
3.
4.
A3.4 Remove a previously installed letter
1.
2.
3.
4.
5.
6.
7.
8.
9.
Start TaxWise
Log in as ADMIN (or the user from which you want to remove the letter)
From “Tools” pull down, select “Edit Tax Forms Defaults”
Hit OK to confirm “Individual – 1040”.
Click YES in the “Confirm” dialog.
In the forms tree, double click letter to be removed.
From the “Form” pull down, select “Remove Form” or press Shift+F9.
Click YES in the “Confirm” dialog.
Close the letter by clicking on “X” in the edit dialog or by pressing F10.
If updated versions of the letters are distributed, it is strongly recommended that they be
saved in the Cletter directory using the same name as the original letter used – otherwise
you must delete the first letter and install the “new” one.
Once installed, the letter will only work with returns entered AFTER the installation; it will not print with
those created prior to the installation.
Page 84
APPENDIX 4 Print Packets / Print Sets for TaxWise Desktop
Print packets are enabled to ensure efficient printing of the returns, depending on type of filing (e-file or
paper, current year or prior). The following is an overview, it is anticipated that districts and/or sites will
customize the packets to meet local desires.
There are seven files in the UTSyy/users/admin directory with the PFL extension, one for each packet
(the names are indicated below). The appropriate forms will print depending on the type of return.
NOTES:
 When all users of the computer are going to use the same set of print packets, ideally, these
only need to be updated under the Admin user. Starting in 2009, when TaxWise federal
updates are installed, the update occasionally overwrote the print packet files. To protect
the district/site specific modifications, the print packet files must be copied to the user
directories. Unfortunately, this means that if any update installs a new form used by AARP,
the print packets files must also be updated.
 Print packets print in sequence (you can’t change this). Only those forms which apply to the
return will print in the sequence that they appear within the print packet (and you set that as
desired)
 Print packets can be carried forward from the prior year; however these will not include any
new/added forms for this year and will include any deleted forms. This is not recommended.
At the time this document was prepared, 2012 CA forms were not available. The following sections
are based on the 2011 CA forms. They may require an update when the 2012 CA Forms become
available
To edit print packets:
1. Logon to TaxWise with the Admin logon.
2. Select “Tools” | “Utilities/Setup Options”.
3. In the “Utility” dialog, select “Setup” | “View/Edit Print Packets”.
4. Make sure that the selected package is “1040 Individual”.
5. Open the packet you want to edit.
6. Make changes.
7. Hit “Save” to save the last changes and exit the edit process.
8. Repeat steps 3 through 7 as needed for additional packets.
The packets are:
A4.1 Signature Pages (Sign.PFL)
This packet contains all forms that need to be signed or handled separately from the tax return
(Payment voucher, estimates, 8453 transmittal, W4, etc)
 Remove all existing forms and add the following in this order
Form
Number
9465
CA-3567
1310
2120
Name
Installment Agreement Request
CA Installment Agreement Request
Refund Due a Deceased Taxpayer
Multiple Support Declaration
Page 85
Copies
1
1
1
1
8332
2848 PG 1
2848 PG 2
8379 PG 1
8379 PG 2
4852
8879
8453
CA-8879
ACH-1040/ES
1040V
CA-540V
CA-3582
1040ES PG 1
1040ES PG 2
1040ES PG 3
1040ES PG 4
CA-540ES WKT
CA-540ES PG 1
CA-540ES PG 2
CA-540ES PG 3
CA-540ES PG 4
W4
W7
Release of Claim to Exemption
Power of Attorney
Power of Attorney
Injured Spouse Claim
Injured Spouse Claim
Substitute W2 or 1099R
1040 e-file Signature Authorization
Transmittal for an IRS E-file Return
CA E-file Signature Authorization
Ach Debit of Balance Due
Balance Due Payment Voucher
CA Payment Voucher for Paper Returns
CA Voucher for E-filed Returns
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
CA Estimated Tax Worksheet
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
Employee Withholding Planner
Application for Taxpayer ID Number
3
1
1
1
1
2
1
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
A4.2 File Copy (File.PFL)
Use of this packet is optional. It is generally not used, however some sites find it convenient to print
the statements for W2s and 1099Rs from here as they print as statements, not forms. This facilitates
review of the information when the taxpayer has multiple copies of these forms
Remove all existing forms and add the following in this order
Form
Number
W2
1099R
Name
Wage and Tax Statement
Pensions, Annuities, Retirement Plans
Copies
1
1
A4.3 Taxpayer Federal Copy (Federal.PFL)
This produces the copy of the federal return that is to be retained by the taxpayer, whether the return
was e-filed or paper filed.
 Remove the following forms
Form
Number
MAIN INFO
INTERVIEW
1040 WKT1
1040 WKT2
1040 WKT3
Name
Main Information
Interview Sheet
Social Security, Other Income Worksheet
Student Loan, Education Worksheet
Child Tax Credit, Carryovers Worksheet
Page 86
1040 WKT4
1040 WKT5
1040 WKT7
1040ES PG 1
1040ES PG 2
1040ES PG 3
1040ES PG 4
1040V
1310
2120
ASSET WKT
4852
6251 PG 1
6251 PG 2
8332
8379 PG 1
8379 PG 2
8453
8867 PG 1
8867 PG 2
8867 PG 3
9465
ACH-1040/ES
8879
2848 PG 1
2848 PG 2
W4
W7
Foreign Earned Income Tax Worksheet
Bonus Depreciation / 179 Worksheet
2010 Estimated Tax Vouchers
2010 Estimated Tax Vouchers
2010 Estimated Tax Vouchers
2010 Estimated Tax Vouchers
Balance Due Payment Voucher
Refund Due a Deceased Taxpayer
Multiple Support Declaration
Depreciation and Amortization Worksheet
Substitute W2 or 1099R
Alternative Minimum Tax
Alternative Minimum Tax
Release of Claim to Exemption
Injured Spouse Claim
Injured Spouse Claim
Transmittal for an IRS E-file Return
Paid Preparer EIC Checklist
Paid Preparer EIC Checklist
Paid Preparer EIC Checklist
Installment Agreement Request
Ach Debit of Balance Due
1040 e-file Signature Authorization
Power of Attorney
Power of Attorney
Employee Withholding Planner
Application for Taxpayer ID Number
 Move Client letter to top, this will move both the Client letter and the ERO Transfer letter if
one was used.
 Set 1040X PG 1 and PG2 to print two copies and move to top below the client letter. One
copy is to be signed and mailed. The second copy is for the taxpayer’s records. The counselor
will have to identify and print changed forms that must be attached to the 1040X being
submitted.
 Form 8949 is not in the default list of forms to be printed. Add Form 8949 PG 1A, Form
8949 PG 1B, Form 8949 PG 1C, Form 8949 PG 2A, Form 8949 PG 2B and Form 8949 PG
2C and move the forms to immediately after SCH D PG 1.
A4.4 Taxpayer State Copy (State.PFL)
This produces the copy of the state return to be retained by the taxpayer, whether the return was efiled or paper filed.
 Remove the following forms
Form
Number
US Required Federal Forms
CA-540V
CA-8879
CA-3582
Name
CA Payment Voucher for Paper Returns
CA E-file Signature Authorization
CA Voucher for E-filed Returns
Page 87
CA-3567
CA-540ES WKT
CA-540ES PG 1
CA-540ES PG 2
CA-540ES PG 3
CA-540ES PG 4
CA Required Federal Forms
CA Installment Agreement Request
CA Estimated Tax Worksheet
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
 Set CA-540X PG1 and PG2 to print two copies (as with 1040X above) and move to top
A4.5 Federal Copy to be Mailed (FedMail.PLF)
Only used when the federal return is being paper filed.
 Remove the following forms
Form
Number
1040X PG 1
1040X PG 2
1040V
A DETAIL
SCH D WKT 2
SCH D WKT 1
SCH EIC WKT
K1 E/T
K1 P/S
P/S LIST
1098C
1099G WKT
1099 MISC
1099R
1310
2120
ASSET WKT
4852
8332
8379 PG 1
8379 PG 2
8453
8582 WKT 1
8582 WKT 2
8582CR WKT
8582 WKT 3
8582AMT WKT 1
8582AMT WKT 2
IRA WKT
9465
Name
Amended Individual Income Tax
Amended Individual Income Tax
Balance Due Payment Voucher
Itemized Deduction Detail Worksheet
Capital Loss Carryover, Residence Sale
Schedule D Tax Worksheet
Earned Income Credit Worksheet
Estate and Trust K1 Worksheet
Partnership and S Corporation K1 Wkt
Partnership and S Corporation K1 List
Contribution of Vehicles, Boats, Planes
Unemployment Benefits Worksheet
Miscellaneous Income from 1099 MISC
Pensions, Annuities, Retirement Plans
Refund Due a Deceased Taxpayer
Multiple Support Declaration
Depreciation and Amortization Worksheet
Substitute W2 or 1099R
Release of Claim to Exemption
Injured Spouse Claim
Injured Spouse Claim
Transmittal for an IRS E-file Return
Passive Activity Loss Worksheet
Passive Activity Loss Worksheet
Passive Activity Credits Worksheet
Passive Activity Loss Worksheet
Amt Carryover Schedules C, E, F, Form 4835
Amt Carryover Schedules C, E, F, Form 4835
Traditional, Roth IRAs, ESAs Worksheet
Installment Agreement Request
 Form 8949 is not in the default list of forms to be printed. Add Form 8949 PG 1A, Form
8949 PG 1B, Form 8949 PG 1C, Form 8949 PG 2A, Form 8949 PG 2B and Form 8949 PG
2C and move the forms to immediately after SCH D PG 1.
Page 88
A4.6 State Copy to be Mailed (StateMail.PLF)
Only used when the state return is being paper filed.
Remove the following forms
Form
Number
CA-540V
CA-8879
CA-3582
CA CA WKT
CA RENT WKT
CA K1 P/S
CA K1 E/T
CA-3567
CA 3801 WKT
CA AMT WKT 1
CA AMT WKT 2
CA-540ES WKT
CA5805 WKT
CA 540X PG1
CA 540X PG2
CA 568 WKT
Name
CA Payment Voucher for Paper Returns
CA E-file Signature Authorization
CA Voucher for E-filed Returns
CA Worksheets for Schedule CA
CA Renter’s Credit Worksheet
CA Partnership and S Corporation K1 Wkt
CA Estate and Trust K1 Worksheet
CA Installment Agreement Request
CA Carryover Schedules C, E, F, Form 4835
CA AMT Carryover Schedules C, E, F, Form 4835
CA AMT Carryover Partnership, S Corp K1s
CA Estimated Tax Worksheet
CA Reg Underpayment of Estimated Tax Worksheet
CA Amended Individual Income Tax
CA Amended Individual Income Tax
CA Limited Liability Income Tax Wkt
A4.7 Organizer (Organizer.PFL)
NOT USED: Remove all forms.
A4.8 Set Packets to Print
Default packets to print are controlled by file UserSetup.ini. There is a copy of this file in the Admin
directory and there may be a copy in the other user directories. To set the default print sets to Signature,
Taxpayer Federal and Taxpayer Set, modify each copy of the file as follows






SignPacket
FilePacket
FedPacket
StatePacket
FedMailedPacket
StateMailedPacket
Set to 1
Set to 0
Set to 1
Set to 1
Leave set to 0
Leave set to 0
APPENDIX 5 Print Sets for TaxWise Online
A 5.1 Federal Print Set
To create the Federal Print set
Page 89
1.
2.
3.
4.
Log on as Admin or as a user with the Administrator role
Click “Settings”
Select “Print Sets”
Click “Create My Print Set”
 Add the following in this order
Form
Number
9465 pg 1
9465 pg 2
1310
2120
8332
2848 PG 1
2848 PG 2
8379 PG 1
8379 PG 2
4852
8879
8453
ACH-1040/ES
1040V
1040ES PG 1
1040ES PG 2
1040ES PG 3
1040ES PG 4
W4
W7
Name
Installment Agreement Request
Installment Agreement Request
Refund Due a Deceased Taxpayer
Multiple Support Declaration
Release of Claim to Exemption
Power of Attorney
Power of Attorney
Injured Spouse Claim
Injured Spouse Claim
Substitute W2 or 1099R
1040 e-file Signature Authorization
Transmittal for an IRS E-file Return
Ach Debit of Balance Due
Balance Due Payment Voucher
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
2011 Estimated Tax Vouchers
Employee Withholding Planner
Application for Taxpayer ID Number
Copies
1
1
1
1
3
1
1
1
1
2
1
3
1
1
1
1
1
1
1
1
 Add all remaining forms and then remove the following
Form
Number
1040 WKT1
1040 WKT2
1040 WKT3
1040 WKT4
1040 WKT5
1040 WKT6
1040 WKT7
1116 AMT Pg 1
1116 AMT Pg 2
6251 PG 1
6251 PG 2
8582 AMT
8582 Wkt 1
8582 Wkt 2
8582 Wkt 3
8582 AMT WKT1
8582 AMTWKT2
8867 PG 1
8867 PG 2
Name
Social Security, Other Income Worksheet
Student Loan, Education Worksheet
Child Tax Credit, Carryovers Worksheet
Foreign Earned Income Tax Worksheet
Bonus Depreciation / 179 Worksheet
Alternative Minimum Tax
Alternative Minimum Tax
Paid Preparer EIC Checklist
Paid Preparer EIC Checklist
Page 90
8867 PG 3
8867 PG 4
AMT 10 Expl
Cap Gain Wkt
Asset Wkt
Main Info
Prep Notes
Prep Use
W2
W2G
W2GU
W2PR
Waiver Expl
Paid Preparer EIC Checklist
Paid Preparer EIC Checklist
Depreciation and Amortization Worksheet
Main Information
A 5.2 State Print Set
To create the California Print set, click “Create My State Print Set.
 Click the CA box and add all forms. Then remove the following
Form
Number
CA-3567
CA-3582
CA-3801 AMT
CA-540V
CA-540ES PG 1
CA-540ES PG 2
CA-540ES PG 3
CA-540ES PG 4
CA-540ES WKT
CA AMT Wkt1
CA AMT Wkt2
CA-8879
CA Rent Wkt
Name
CA Installment Agreement Request
CA Voucher for E-filed Returns
Copies
1
1
CA Payment Voucher for Paper Returns
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Worksheet
1
1
1
1
1
1
CA E-file Signature Authorization
1
 Add the following in this order to place the signature pages at the end of the return
Form
Number
CA-540ES PG 4
CA-540ES PG 3
CA-540ES PG 2
CA-540ES PG 1
CA-540ES WKT
CA-3582
CA-540V
CA-8879
CA-3567
Name
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Payment Voucher
CA Estimated Tax Worksheet
CA Voucher for E-filed Returns
CA Payment Voucher for Paper Returns
CA E-file Signature Authorization
CA Installment Agreement Request
Page 91
Copies
1
1
1
1
1
1
1
1
1