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(Name of Property)
First Day Orientation Checklist
Name: _____________________________________________
Trainer: ____________________________________________
Department: ________________________________________
Job
Date
Shown
About (name of property)
1. (Property) Philosophy
Mission Statement
(See
Employee Handbook for Further
Details)
Customer is always #1. If it is
possible we will do it!
Behavior must be cheerful, pleasant,
willing and caring in both dealing with
guests and colleagues.
Professionalism, cream of the crop
employees, we expect our employees
to act in a very professional manner
at all times.
Promotions from within. (See
Employee Handbook for Further
Details)
Empowerment (Power to Please).
2. (Property) History
- [name] Hotel(s) began in (year)
- First hotel was
___________________________
- The president of (name) Hotel is
_________________
- There are currently ________ (name)
Hotel(s) across Canada
- # _________ floors with #
_______guest rooms
3. Quality Journey
What is Quality?
Mission Statement
Vision Statement
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Trainee
Initials
Trainer
Initials
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Quality Mission Statement
Our Commitments to Quality
4. Management
The General Manager of the (Name
of Hotel) is ______________
Leadership Team and their
responsibilities
Hotel Department Heads
Organization Chart
5. Description of Outlets & Hours of Operation
Front
Desk/Communications/Reservati
ons/Night Audit
Guest Services/Security
Housekeeping/Uniform Room
Engineering
Fitness Facility, Pool, Sauna,
Whirlpool
Room Service/Mini-bars
Elements Bar and Bistro
Banquets
Kitchen
Sales and Marketing
Catering
Accounting
Purchasing
People Resources
- Discovery House gift store.
6. Tour of Hotel
Discovery House gift store.
Tour of departments
Introduction to colleagues
7. Orientation
- Is facilitated by People Resources on
the last Friday of each month
- Is a mandatory program and will be
schedule by your Department Head
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8. Uniforms - Specifications
(See Employee Handbook for Further
Details)
- Shoes – non-slip (women/men)
- Nylons (women), socks (men)
- Make-up
- Shaving Policy
- Hair
- Jewelry – earrings, no excessive
amounts of jewelry
- Uniform procedures – Uniform Room
- What to do when uniforms become
dirty during shift.
- Policy on wearing uniforms on/off
property.
- Personal hygiene.
9. Nametags
- Nametags must be worn at all times
- How to replace when lost or broken –
prices for replacement of lost
nametags
- Identification cards
10. Sign In/Out Procedures
- Departmental procedures to Sign In
and Sign Out from your shift
- Departmental procedures to claim for
overtime
11. Break Policy
- 1 – 15 minute break must be taken
within 4 hours into shift. Anyone
working under 4 hours does not
receive a break.
- 2 – 15 minute breaks
- Lunch is not paid - 30 minutes meal
break per 8.50 hours shift.
12. Employee Meals
- 1 meal per 8 hour shift
- Cafeteria hours – review times for
lunch and dinner service
- All food/beverage items taken from
the Cafeteria must be consumed on
property
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13. Schedule/Requests/Vacations/
Statutory Holidays/Schedule
Changes Procedures
- Review Departmental Procedures for
requesting days off/changing your
schedule/vacation requests
14. Pay Periods/Pay Days & Pay Cheques
- 1st Pay Period of the month
_____________________
- 2nd Pay Period of the month
________________________
- Paycheques are to be picked up from
__________________
- Any concerns with paycheque must
be brought to the attention of
_________________
15. Employee Entrance
- Employee Entrance/Exit is by
________________ONLY
- Need Key card to access entrance
(issued by __________)
16. Parking
- Hotel Policy
17. Employee Service Guarantees
- Service Guarantee #1 – We promise
to give you feedback on how you are
doing on a regular basis – you will
have your annual review within 30
days of your company anniversary
date. If we do not keep this promise,
we will give you one week’s pay
- Service Guarantee #2 – As a new
member of our team, we promise that
you will receive a thorough training
program within the first 2 months of
employment. Current employees are
guaranteed to receive 12 hours of job
related training per year. If we do not
keep this promise, we will give you
one week’s pay.
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18. 90 Day Evaluation
Familiarization Period
Employee Development
Review
- Opportunity for your manager to give
you feedback on your performance
and gives you the chance to tell us
how we are doing
- Tier 1 (90 days) Tier 2 (6 months)
Tier 3 (full rate)
- Frequency and procedures
- Department Manager or Supervisor
will conduct review
19. Corrective Action
(See Employee Handbook for further
details – Review Work Rules and
Standards of Conduct)
20. Transfer Policy
- Internal transfers – must be employed
6 months in current position
- External transfers (other properties) –
must be employed 12 months within
the hotel
21. Empowerment
- What is License to Please?
- Benefits of this program to the Guest
and Employee
- Guidelines and Procedures to use
Empowerment
22. Employee Problem Resolution
- Management/Open Door philosophy
- Employee Problem Resolution
System
Step 1 – Problem to be raised with
immediate Supervisor
Step 2 – If not solved, problem
then to be raised with Division
Head
Step 3 – If not solved, problem
then to be raised with General
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Manager
23. Lost & Found Procedure
- ANY items that are found are to be
turn into Housekeeping immediately
- If Housekeeping is closed, turn the
item over to the Manager on Duty or
Security
- Guests are to be forwarded to
Housekeeping to track down their
missing item
24. Packages
- When an employee is removing items
from the hotel, other than personal
belongings, a package pass must be
filled out from their Department
Manager
- Any package/bag leaving the hotel is
subject to inspection by a Security
Officer, member of management or
People Resources
Hotel Communications
25. Methods of Keeping Us Informed
- Employee Rep Committee
- Definition and explanation of
Committee
- Committee meets with the General
Manager on the last Thursday of
every month
- Department’s Committee Member is
__________________.
Employee Opinion Survey
- A anonymous opinion survey is
conducted yearly
- “I’ve Got a Bright Idea” Suggestion
Program
- Suggestion forms found in Cafeteria –
let us know about your great ideas
26. Methods of Keeping You Informed
- Monthly Departmental Meetings
Held monthly to discuss
operational issues, training,
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health and safety, etc.
General Staff Meetings (Town Hall
Meetings)
Held every 6 weeks to keep you
up to date on Hotel happenings
_______________ Newsletter
Published monthly by People
Resources to keep you informed
on what’s happening in the hotel
we welcome input from
employees on articles or subjects
Corporate Newsletter
- Published quarterly to keep you
informed on what’s happening in
the company
Paycheque Attachments
Important information that you
need to know is sometimes
attached to your paycheque
Bulletin Boards
Information will be posted both
on your Department Bulletin
Boards and Bulletin boards
throughout the hotel
27. Methods for the Customer to keep
us informed
- Guest Comment Cards
Comment Cards are filled out by
Customers so that they can
inform us of a service or product
that is lacking AND/OR
congratulating us on a job well
done
- One on One
Guests may bring concerns to
you – use empowerment to try
to fix the situation – followup to
ensure that solution was carried
through – inform your manager
of any continued problems
- 1-800-TALK
A toll free number where a guest
can talk directly to our President
to give feedback
- Spotters
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A company that is employed by
(name) Hotels, will send silent
shoppers into the hotel to
evaluate our service. An annual
report is given to the General
Manager.
Benefits
28. Sick Policy
- All Full Time employees who have
completed their probationary period
have 10 sick days per calendar year
after completion
- There is a 1 day waiting period – will
start to receive sick day benefits on
the 2 consecutive day off
- Any absence due to illness longer
than two days require a doctor’s note
- For ANY employee who calls in sick,
call management 12 hours in
advance so we can cover your shift
(12 hours requested, 4 hours
required).
- When calling in sick, you must talk to
the Manager on duty. If the manager
is not in, leave a message with the
Security Office or the Night Audit
Supervisor.
29. Benefits
- ______________Group Benefits
- For Full Time Employees who have
completed their probationary period
- Alberta Health Care Coverage
- For Full Time Employees who have
completed their probationary period
- Employee Tuition Reimbursement
Policy
- For Full Time Employees who have
completed one year of service –
tuition reimbursement of Hotel related
courses – with prior authorization
- 50% Employee Food and Beverage
Benefit
- (name of restaurant), Sunday Brunch
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Make reservation prior to visit and
present your Picture ID to Host/ess
Travel Benefits – “Destinations
Program”
Special Rates at other
_______________ (name) Locations
– brochure can be retrieved from
People Resources – 50% on Food
and Beverage while staying at other
properties
Employee Assistance Program
A voluntary counseling and referral
service – available to team members
and their immediate families – service
is completely CONFIDENTIAL
Health & Safety
30. Health & Safety
- Your department’s Health and Safety
Representative is
_________________.
- Explain the responsibilities of a
Health and Safety Committee – when
do they meet?
- First Aid
Review:
- Locations of First Aid boxes
- List of employees who are trained in
First Aid/CPR
- Recording of all First Aid supplies
taken from First Aid Box
- Fire
Review:
- Employee’s responsibilities during a
fire alarm
- Employee’s responsibilities during a
hotel evacuation
- Location of all Fire Exits
- Hazards and Safe Work Practices
Review:
- Departmental Hazards
- Safe Work Practices
- How to report a Hazard
- Accidents/Incidents
Review:
- Explanation of an accident and
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incident
When to report an accident/incident
Who do you report the
accident/incident to
WCB and Our Modified Work Policy
31. Recycling & Energy Policies
- The responsibilities of the “Green
Team”
- The Departmental responsibilities
with regards to recycling and energy
conservation
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Employee Signature _______________________
Trainer’s Signature________________________
Date_______________________
Director of People Resources ___________________________
Date_______________________
TO BE INCLUDED IN EMPLOYEE’S FILE
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