Dispute Resolution/Incident Report Procedure
Unfortunately, in all youth sports, problems will arise from time to time. While it is the
League’s goal that all disputes/incidents will be handled in a courteous manner at the
coach/parent/player level, from time to time Board assistance is necessary. The policies
below outline the League’s procedure for resolving these issues.
PROCEDURE
Purpose: To provide a means by which conflicts or issues may be considered, discussed
and resolved at the closest possible level to the point of origin.
Any dispute concerning the conduct of individuals or violations of the rules governing
Mission Viejo Girls Softball as outlined in our league policies or general rules is the
intended use for utilizing these procedures.
Procedure: If informal efforts amongst coaches, parents, and players have not been
successful in resolving the issue, you may utilize the following procedure.
First level of appeal: If the issue has not been resolved to your satisfaction, you
may bring it to the attention of your Program Director. The Program Director should be
contacted by email or phone. If necessary, the Program Director may require you to
complete an Incident Report Form to provide a written record of the issue. The Program
Director will attempt to the resolve the issue.
Second level of appeal: If the Program Director does not resolve the issue to your
satisfaction, you may bring the issue to the attention of the League Vice President for
review. The League Vice President should be contacted by email or phone. If necessary,
the League Vice President may require you to complete an Incident Report Form to
provide a written record of the issue. The League Vice President shall attempt to resolve
the issue.
Board of Directors Review: If satisfaction has still not been met, the issue shall
be forwarded to the President of the Board of Directors for review. If the issue is of a time
sensitive nature, as determined by the President, the President shall call for a special
meeting of at least five voting members of the Board of Directors at the earliest practicable
date (i.e., Saturday/weeknight during the season at the fields). If not of a time sensitive
nature, the President will address the issue at the next scheduled Board meeting.
The issue will be presented to the Board of Directors for a final resolution. This
resolution shall be communicated to the parties involved within one week of the meeting.