SAMPLE COVER LETTER (RESPONSE TO ADVERTISEMENT) Jesslyn Goh 38 Mayflower Place Singapore 568716 Director / Human Resource ANZ Pte Ltd 123 Shenton Way #01-23 ABC Building Singapore 123456 5 Oct 05 Dear Sir/Madam APPLICATION FOR THE POST OF CUSTOMER SERVICE EXECUTIVE I read with great interest regarding your advertisement for post of Customer Service Executive in The Straits Times dated Saturday, 1 Oct 2005. After reading through your company’s website, I am very impressed by ANZ’s corporate mission and vision of “service excellence “and I would very much like to contribute to your ANZ’s future success by being part of your team if given an opportunity. My outgoing personality and recently completed education make me a strong candidate for a position as a customer service executive in ANZ. I recently graduated from Nanyang Polytechnic (NYP) with a Diploma in Business Management. The unique teaching methods deployed by NYP have equipped me with strong interpersonal skills, communication skills and web-centric skills. Customer Relationship Management, Services Marketing Management and Professional Services Operations Management, are some modules I have taken that are relevant for this post. In addition, I was exposed to real business processes and operational management aspects of three business centres in the polytechnic, one of which is the Call Centre Laboratory. I was involved in a client project during my attachment to the Call Centre and was trained in various aspects of providing good customer services. From my above experiences, I believe that I can add value to your team by being a good Customer Service Executive. I will follow up with a phone call to see if I can arrange a time to meet with you. Attached is my resume for your perusal. Thank you for your kind consideration. Yours Sincerely, Jesslyn Goh