Networking I
Home Learning
Home Learning Policy: Students will bring home learning assignments in on the date due for
full credit, and put it in the “Assignments” box at the front of the class on the way in. All
written work is to be the student’s own words, not text that is copied and pasted from other
sources (Plagiarized). Any assignment with text that is copied without proper citation will
receive an automatic “0.”
Home Learning Turned in Late: Any student not having the home learning assignment at the
beginning of class on the day due will hand in a written excuse that will receive a Zero. To
receive credit for late work, the student must turn in the assignment the very next class period,
and the assignment will not receive a Zero. An assignment turned in late, the next class after the
due date, will receive a two (2) letter grade drop (to a C, if it was an A paper.) No home
learning assignments will be accepted after one class period after the due date, without a valid
excused absence and admit to class. The teacher is not responsible for collecting late home
learning assignments or excuse papers. It is the responsibility of the student to make up their
work. All assignments are located here, on the class website 24/7.
Written assignments are to be printed by the student. No assignments will be accepted by email.
If a printer is unavailable at home, at a friend’s, neighbors, relative’s or media center, students
may use my printer by appointment as a last resort, before or after school, or during lunch #2,
but NOT during class.
FOURTH NINE WEEKS 2011/2012
Home Learning #4
Quia Final Exam Review #1
Go to Quia.com and take the Final Exam Review #1 to prepare you for
the 400+ question Final exam, if you do not pass the CIW certification
test.
Due: next class – Block B Monday 5/21/2012
Home Learning #3 CIW Practice NTA Certification Test
Worth Four (4) Grades
Go to the CIW website at :
CIW Certified Internet Web Professional
This is the link to get your CIW certification.
http://education.certification-partners.com/ciw/
Take the CIW Practice Certification Test until you get a 75% or above.
Network Technology Associate (NTA) Exam (50 questions)
Due: next class – Block B Friday 5/11/2012
Home Learning #2 Chapter 16 quiz
Home Learning #1 Chapter 15 quiz
THIRD NINE WEEKS 2011/2012
Home Learning #2
Review Chapter 11 on Advanced Personal Computers and read, and be
prepared to complete, Lab 11.2.2 Lab: Using a Multimeter and a Power Supply Tester , and
Lab 11.4.1 Lab: Install a NIC in Windows XP. Then choose any of the remaining
labs that we have not done, and complete the Lab of your choice to
turn in at the beginning of next class.
Due: next class – Block B Tuesday 1/31/12
Home Learning #1
Finish Chapter 11 on Advanced Personal Computers and complete the
Lab 11.6.3 handout on troubleshooting to turn in at the beginning of
next class.
Due: next class – Block B Friday 1/27/12
SECOND NINE WEEKS 2011/2012
Home Learning #8
Additional Review and Study for Networking Midterm
If you failed the Cisco Networking Midterm on Chapters 1-10. As
stipulated before you started the exam, you will now hand write the Cisco
Chapter 1-10 Practice questions AND the correct answers over the long
weekend.
DUE Next class – Wednesday, January 18.
NO late assignments will be accepted. An F will be given and a Saturday
detention will be issued if the assignment is not completed satisfactorily
and turned in at the beginning of the next class. No exceptions.
Practice Final Exam for Chap. 1-10 - IT Essentials: PC Hardware and Software
1
Refer to the exhibit. Which two port types are shown in the
graphic? (Choose two.)
modem
network
parallel
serial
USB
This item references content from the following areas:
IT Essentials: PC Hardware and Software

2
6.2.1 Describe the components found on the outside of the laptop
What should always be done prior to replacing components that are not hot-swappable in a laptop?
Discharge all power that remains in the battery.
Place the laptop in hibernate mode.
Unplug the laptop and remove the battery.
Remove all PC cards and expansion cards.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

6.4.2 Describe the safe installation and removal of laptop components
3
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working
on are left open, and there is no power used by the laptop?
Hibernate
Suspend
Left on with no power mode
Soft shutdown
This item references content from the following areas:
IT Essentials: PC Hardware and Software

4
6.4.2 Describe the safe installation and removal of laptop components
What characterizes a DDoS attack?
Many hosts participate in a coordinated attack.
Infected computers are called Daemons.
It is easy to identify the source of the attack.
All hosts must be in the same geographic area.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

9.2.4 Explain Denial of Service
5
Refer to the exhibit. Which type of removable media is depicted?
hard disk
USB optical drive
PC card
flash drive
This item references content from the following areas:
IT Essentials: PC Hardware and Software

6
1.4.6 Identify the names, purposes, and characteristics of storage drives
Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is
running without having to restart?
IDE
SATA
PATA
USB
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7
1.5 Identify the names, purposes, and characteristics of ports and cables
A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician
look to investigate driver problems?
Computer Management
Device Manager
My Computer
System Tools
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8
5.5.3 Explore administrative tools
A computer can access devices on the same network but can not access devices on other networks. What is the
probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
The computer has an invalid default gateway address.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

9
8.9.2 Attach computer to existing network
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new
driver?
manufacturer's website
Microsoft Update website
printer installation disk
Windows Device Manager
Windows hardware profiles
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7.2.3 Describe how to install and update the device driver, firmware, and RAM
10 A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one
way this failure is indicated?
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message indicating the I/O address of the failing device.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

3.9.1 Identify beep codes
11 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic
utilities. Where would the technician set the boot order for the PC?
My Computer
Control Panel
Device Manager
BIOS
Start Menu
This item references content from the following areas:
IT Essentials: PC Hardware and Software

3.9.2 Describe BIOS setup
12 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy
drive light remains lit constantly. What is most likely the cause of the problem?
The new floppy drive is faulty.
The ribbon cable is installed incorrectly.
The jumper settings are set incorrectly for the floppy drive.
The floppy drive has been disabled in the BIOS.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

3.7.2 Connect the data cables
13 A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested
technician is away from the office for the next hour. What is the best way to handle this call?
Refer the angry customer to a supervisor.
Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.
Make an offer to help the customer immediately, and advise the customer that otherwise the requested
technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in an
attempt to refocus the customer and solve the problem.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

10.2.3 Focus the customer on the problem during the call
14 A customer is angry and calls to complain that the service scheduled on his computer took longer than expected.
The technician reviews the work order and notices that the service was performed by a new employee. How should
the technician respond?
Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the
computer.
Explain that the repair technician sent to perform the repair is inexperienced.
Put the customer on hold until a supervisor is available.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

10.2.3 Focus the customer on the problem during the call
15 Which type of power connector is used to connect devices such as optical drives and hard drives?
20-pin
24-pin
Berg
Molex
P8
P9
This item references content from the following areas:
IT Essentials: PC Hardware and Software

1.3.2 Describe power supplies
16 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next
step during the boot sequence?
BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.7 Identify the boot sequence files and Registry files
17 Which protocol adds security to remote connections?
FTP
HTTP
NetBEUI
POP
SSH
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.3.4 Describe Internet protocols and applications
18 Which network device uses a MAC address table to segment the network?
concentrator
hub
PBX
router
switch
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.4.1 Identify names, purposes, and characteristics of network devices
19 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving
and recovering the operating system?
Emergency Repair Disk (ERD)
Automated System Recovery (ASR)
Windows Recovery Manager (WRM)
Automated Windows Recovery (AWR)
System Restore (SR)
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.6.2 Schedule a task
20 Which program checks for installed hardware during the Windows XP boot process?
HALL
NTLDR
NTDETECT
NTOSKRNL
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.7 Identify the boot sequence files and Registry files
21 Which Registry file contains information about all software that is installed on a Windows XP computer?
HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_LOCAL_MACHINE
HKEY_CURRENT_CONFIG
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.7 Identify the boot sequence files and Registry files
22 A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the
conversion?
Create a complete system backup.
Backup the registry.
Set a System Restore Point.
Create an Emergency Repair Disk.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.9 Describe directory structures
23 A call center technician is on a call with a customer when a colleague indicates that there is something to discuss.
What should the technician do?
Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.
Tell the customer that the call will be put on hold for a few minutes.
Signal to the colleague to wait.
Mute the line to the customer while discussing the issue with the colleague.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

10.2.2 Display professional behavior with the customer
24 Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without
powering off the computer? (Choose two.)
DVI
FireWire
serial
USB
VGA
This item references content from the following areas:
IT Essentials: PC Hardware and Software

6.3.4 Compare and contrast desktop and laptop expansion capabilities
25 A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included
in the plan?
Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.
Only clean equipment that is requested by the customer.
Omit performing maintenance operations on components until the equipment malfunction.
Schedule and document routine maintenance tasks.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

4.1 Explain the purpose of preventive maintenance
26 A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance
task has the customer most likely forgotten to do?
update the firmware
visually inspect the scanner glass
remove dust from the fans
inspect the scanner cables
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7.5.2 Describe scanner maintenance
27 A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to
improve performance?
Use better quality media.
Add memory to the printer.
Run regular self-tests and test pages.
Change the printer cabling from parallel to serial.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7.2.3 Describe how to install and update the device driver, firmware, and RAM
28 A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked
and packaged for shipping. What advice should a technician give the customer?
The resolution of an inkjet printer is too low for this work.
An inkjet printer has limited color capability.
Immediately after printing, the ink is wet.
An inkjet printer is a high cost option.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

29
7.1.5 Describe inkjet printers
Refer to the exhibit. What type of device is highlighted in white?
touch pad
mouse
biometric authentication
Bluetooth
This item references content from the following areas:
IT Essentials: PC Hardware and Software

6.2.2 Describe the components found on the inside of the laptop
30 A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game
playing?
44.1 MHz
100 MB/s
3 GHz
1 TB
This item references content from the following areas:
IT Essentials: PC Hardware and Software

1.4.2 Identify the names, purposes, and characteristics of CPUs
31 What is the best way to fully ensure that data is unable to be recovered from a hard drive?
formatting the drive
deleting the partitions on the hard drive
overwriting data multiple times, rendering the data unusable
shattering the hard drive platters with a hammer
This item references content from the following areas:
IT Essentials: PC Hardware and Software

9.2.8 Explain data wiping, hard drive destruction and recycling
32 What guideline should be followed when establishing a password security policy?
Passwords should be physically stored in a convenient location.
Passwords should contain mainly numbers for better encryption.
The system administrator should assign passwords to the users.
Lockout policies should be avoided in order to increase user access.
An expiration period should be established so that passwords frequently change.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

9.3.3 Describe ways to protect data
33 A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best
information about the data file?
Defrag
CHKDSK
MSCONFIG
REGEDIT.EXE
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.6.2 Schedule a task
34 A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem?
Power cycle the printer.
Download and install a new printer driver.
Replace the paper in the input tray with new paper.
Remove and replace the primary corona wire.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7.6.1 Review the troubleshooting process
35 A network specialist has been hired to install a network in a company that assembles airplane engines. Because of
the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should
be recommended?
Category 5e
coaxial
fiber optic
UTP
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.4.2 Identify names, purposes, and characteristics of common network cables
36 When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file
may be corrupted and causing this error?
BOOT.INI
STARTUP.INI
SYSTEM.INI
WIN.INI
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.7 Identify the boot sequence files and Registry files
37 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered
that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32,
the customer noticed all of the data files are missing. What should the customer do next?
Run convertFAT32.exe.
Restore the data files that were backed up in preparation for the conversion.
Reset the file attribute to show hidden files.
Restart the computer after updating the hard drive to FAT32.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.9 Describe directory structures
38 A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message
is displayed. Based on this information which file was most likely corrupted during installation?
NTBOOTDD
HAL
NTSCSILDR
NTWINHAL
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.7 Identify the boot sequence files and Registry files
39 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two
comparisons should the technician make? (Choose two.)
Inkjet printers are less expensive than laser printers.
A laser printer is significantly slower than an inkjet printer.
Both laser and inkjet printers produce poor quality images.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal
paper.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

7.1.3 Describe laser printers
40 At which TCP/IP model layer would a MAC address be found?
application
transport
internet
network access
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.8.1 Define the TCP/IP model
41 A technician powers on a computer and opens a web page. A message that the web page could not be found
appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer
owner. What would be the next step in the troubleshooting process for the technician?
Replace the NIC.
Replace the network cable.
Verify user permissions.
Verify the computer IP address information.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.12.2 Identify common network problems and solutions
42 The current IP configuration of a small company is done manually and is time-consuming. Because of increased
network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify
the workstation IP configuration task?
APIPA
DHCP
DIPS
ICMP
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.3.3 Define DHCP
43 A customer requests advice about the type of storage device to use for 20 new computers. For which two conditions
should SSDs be recommended as replacements for magnetic hard drives? (Choose two.)
locations that require low power usage
workplaces that use Blu-ray storage media
external flash drives that are required to be connected by USB
workplaces with harsh workplace conditions where the computers are subject to dust and vibration
locations where redundant disks are required to appear as one logical disk to the operating system
This item references content from the following areas:
IT Essentials: PC Hardware and Software

1.4.6 Identify the names, purposes, and characteristics of storage drives
44 A customer wants to produce video recordings to sell to the public. Which two types of media should be used to
accomplish this type of recording? (Choose two.)
DVD+/-RW
DVD+/-R
CD-RW
BD-RE
BD-R
This item references content from the following areas:
IT Essentials: PC Hardware and Software

1.4.6 Identify the names, purposes, and characteristics of storage drives
45 A user cannot log in to the network with a computer that worked yesterday. Other computers on the same network
are working fine. Which troubleshooting process would be most logical to try first?
Look at the NIC lights.
Use a cable tester to check the network cable.
Use Device Manager to check for a resource conflict.
Verify the status of the Windows firewall ports that are enabled.
Activate the drive error checking tool to check for damaged areas on the hard disk.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.12.2 Identify common network problems and solutions
46 What are two functions of a VPN gateway? (Choose two.)
establish secure VPN connections
provide remote user access to the VPN client software
manage VPN tunnels
ensure low latency connections to VPN clients
establish high bandwidth WAN connections to the Internet
This item references content from the following areas:
IT Essentials: PC Hardware and Software

8.10.5 Define VPN
47 A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The
technician is using the Repair XP option and has rebooted the computer. A message appears on the screen stating
"Press any key to boot from the CD or DVD." What should the technician do?
The technician should press the space bar so that the installation can continue.
The technician should ignore the message and allow XP to repair the operating system without deleting any of
the applications.
The technician should press the F8 key so that the restore options can be displayed on the screen.
The technician should press the windows key so that the operations can continue and the XP CD can be
removed.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.4.3 Install the operating system using default settings
48 Which three tasks should a computer preventive maintenance plan contain? (Choose three.)
the defragmentation of the hard drive
the addition or removal of new applications
the identification of probable causes of the problem
an update of the operating system and applications
an update of antivirus and other protective software
an evaluation of the methods for gathering information about problems and the solutions to be implemented
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.6.1 Create a preventive maintenance plan
49 Which two security tasks should be included in a computer preventive maintenance plan? (Choose two.)
an update of spyware removal tools
a centralization of network administration
an update of antivirus scanner software
an update of network cable termination information
documentation of network protocols such as DHCP and DNS
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.6.1 Create a preventive maintenance plan
50 A new application fails to install from a CD known to be virus-free and compatible with the operating system. What is
a possible solution to this problem?
Use the Last Known Good Configuration.
Update the operating system from the Windows Update website.
Close all other running programs before installing the new application.
Run the installation application under Windows XP compatibility mode.
This item references content from the following areas:
IT Essentials: PC Hardware and Software

5.7.2 Identify common problems and solutions
Home Learning #7
Finish Chapter 10 on Communication Skills and take the Cisco Quiz
(11 questions). Write down your answers only on paper to turn in at
the beginning of next class.
Due: next class – Block B Monday 1/9/12
Home Learning #6
Finish Chapter 9 on Computer Security and take the Cisco chapter 9
test. Have a Happy Holiday, relaxing winter break, and a great year in
2012!
Due: next class – Block B Tuesday 1/3/12
Home Learning #5
Finish Chapter 8 on Networks and take the Cisco chapter test.
Download the Aspire application and work through the first set of
problems. Also, download the Packet Tracer program and practice the
two labs we did on the Smartboard in class.
Home Learning #4
Finish Chapter 8 – Write the Chapter Quiz (answers only) on paper to
turn in, and be prepared to take the Chapter 8 Cisco Test next class
Due: next class – Block B Wednesday 11/23/11
Home Learning #3
Finish Chapter 7 – Write the Chapter Quiz (answers only) on paper to
turn in, and be prepared to take the Chapter 7 Cisco Test next class –
Tuesday.
Due: next class – Block B Tuesday 11/15/11
Home Learning #2
Finish Chapter 6 – Laptops Write the Chapter Quiz (answers only) on
paper to turn in, and be prepared to take the Chapter 6 Cisco Test
next class – Thursday.
Due: next class – Block B Thursday 11/10/11
Home Learning #1
Finish Chapter Five and take the Cisco chapter 5 Test online.
Finish the PowerPoint presentation to present next class.
Due: next class – Block B Monday 10/31/11
FIRST NINE WEEKS 2011/2012
Home Learning #4 Finish reading the PARADE.com article, “Born To
Be Wired.” Write a one page informative essay describing the insights
that you have into the WIRED GENERATION, according to the article.
Provide real world examples of your experiences with family and
friends about addiction to computers, without using real names.
Due: next class – Block B Friday 10/14/11
Home Learning #3) Finish reading Chapter I in the Cisco online
curriculum. Then take the Chapter One test. If you did not finish the
Skills Test, complete it as well.
Deadline: next class – Block B Wednesday 9/7/11
Home Learning #2) Create a Student Planner cover DRAFT on a
piece of 8.5” x 11” paper, using any computer program or drawing
tools (crayons, markers, colored pencils, etc.) Be sure to include the
following in your Draft:
Planner Cover Contest Requirements
1.
Use One color, with black, white, & gray
2.
Print out in 8.5” x 11”
3.
Include a slogan for school spirit
4.
Include the years 2012-2013
5.
Include the School name
6.
Include Your name
7.
Include a graphic / artwork
Deadline: In class 9/2/11
Home Learning #1) “Computer Literacy”
Using a computer, write a one page, informative essay about your
past experience using computers, and what knowledge you have
gained from classes you have taken over the years. Be sure to include
all classes you have taken. Your essay should exhibit proper writing
techniques you have learned, including proper spelling, grammar,
content and organization. Your essay should be created with a
computer writing program such as M.S. Word, using a 12 point font
and double spacing. Print your paper to hand in on the due date. If you
do not have a working computer and printer, find one to use at a
library, at a neighbor’s, a friend’s, a fellow classmate’s, or in my class
by appointment. Proofread and use the spell check and grammar
check programs to avoid errors. This assignment will help me get to
know your experience level in computers, as well as your writing level
and ability to follow directions.
Deadline: next class – Block B Monday 8/29/11 , Block A Tuesday 8/30/11,
Put your home learning assignment in the “Assignments” box at the front of the class as you come in. If
you produce your home learning assignment after the bell rings, it is late.