Product-In-Brief
Stay Connected with Dedicated Internet Access from Pacific Bell
Dedicated Internet Access is a business class service that guarantees you a reliable, direct
Internet connection 24 hours a day, 7 days a week.
How does it work?
SBC Pacific Bell Internet Services offers services ranging from LAN ISDN for small businesses
(128Kbps), Frame Relay (56Kbps-1.5Mbps) for medium-sized businesses, and now DS3 (45Mbps) and OC-3 (155Mbps) for large-sized enterprises.
What will it do for me?
 Dedicated Internet Access from SBC Pacific Bell offers:
 Full range of dedicated Internet Access options – SBC Pacific Bell Internet provides flexible dedicated Internet access service to match your business needs.
 Network Reliability, Capacity and Performance – We own and operates the transport lines reducing downtime, minimizing over-subscription, maximizing network throughput, and ensuring network integrity for customer’s business applications.
 Single Service Provider capability – We’re your one place to call for all your Internet needs.
We’re alliance partners with the leading names in the industry, including Cisco, Sun, and
Netscape.
 7 X 24 Customer care Technical Support – We provide coordinated, knowledgeable IP experts to quickly resolve Dedicated Internet Access problems so customers do not have to develop their own in-house expertise.
Common Description
Dedicated Internet Access is a business class service that guarantees you a reliable, direct
Internet connection 24 hours a day, 7 days a week. When Internet service providers talk about
"dedicated" connections, they mean high-speed, high-bandwidth connections that provide customers with full-time Internet access.
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Because a dedicated connection is "always on," it's more reliable. In the case of SBC Pacific Bell
Internet Services, you can get services ranging from LAN ISDN for small businesses (128Kbps),
Frame Relay (56Kbps-1.5Mbps) for medium-sized businesses, and now DS3 (45Mbps) and OC-3
(155Mbps) for large-sized enterprises.
Reliability
To maximize throughput, we purposely overbuilt our network and partnered with two highly reliable Internet backbone providers to ensure full network redundancy. We track and trend all routers and backbone provider circuits via network management tools and add additional capacity to the network well before it's needed. Although this may not be the cheapest way for us to do business, it ensures you get what you've paid for by avoiding the latency issues inherent in overdriving a network.
Performance
Our network is comprised of multiple hubs connected by a redundant, high-speed DS3 (45 Mbps) backbone network. Each hub features industry-leading equipment from Cisco Systems and
Ascend and runs on either a FDDI LAN or a Fast Ethernet network.
Technical Description
Access Products
Asynchronous Transfer Mode (ATM)
Asynchronous Transfer Mode (ATM) helps networks process data with the most efficient method of data transmission to date -- cell relay, a fast-packet switching technology. Customarily, most networks are either circuit-oriented, for delivering delay-sensitive (isochronous) information like video or voice, or packet-oriented, for high-speed data transmission. Although circuit switching guarantees end-to-end delivery and response times, it can waste bandwidth. Packet switching, on the other hand, optimizes bandwidth use, but has variable packet delivery times. Packet switching is not well suited for isochronous traffic because the amount of delay between packets results in jittery transmissions.
ATM Technology
ATM combines the reliability of circuit switching with the efficiency of packet switching, giving you the best way to deliver all types of diverse traffic -- data, image, voice, and video. Through simplified packet-switching techniques, ATM segments packets into 53-byte cells containing a 48byte information field and a 5-byte header. The header identifies cells belonging to the same virtual channel and is used in appropriate routing. ATM speeds the cells of data over the public network, makes quick connections, and accurately re-assembles the transmission at its destination.
ATM is an attractive Internet access option because it provides cost-effective access for companies requiring higher speeds than DS1 leased lines (1.544 Mbps), but not needing the full
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speed of DS3 leased lines (45 Mbps). Unlike DS3 lines, ATM has no distance-based pricing component. SBC Pacific Bell Internet offers ATM Internet access service in the following speeds:
1.5 Mbps - 15 Mbps
3 Mbps - 20 Mbps
5 Mbps - 30 Mbps
10 Mbps - 40 Mbps
Burstable DS1 and DS3
A burstable product is not very different from the dedicated version of the same product. Lets look at burstable DS1 (Sometimes referred to as T1. T1 is an older term that is more appropriate for a voice line than for data. We prefer DS1 since it shows that it is a digital, not analog, service.) A customer would order a regular DS1 connection to SBC Internet. We would then monitor that line, taking samples of the bandwidth usage every 15 minutes of the day. Day and night, 24 hours a day. At the end of the month all of the data points would be charted on a graph. Our software would calculate the point on the graph where 95% of all the traffic fell below and 5% of the traffic was higher. It is at this bandwidth figure that we would bill the customer for the month.
Each month we would repeat this process. The customers bill could go up or down depending on the usage that month. This product is really just like a dedicated DS1 or DS3 connection, but the billing is variable based on usage. This means that it is really just a billing option rather that a different product.
The are many reasons that a customer would choose a "burstable" product. If the customer has long periods of very low usage during a month with only short periods where the full 1.54Mbps or 45Mbps is needed, then it may be more cost effective for them to us this product. A school, for instance, that may have high usage once a week, but little or no usage at other times, with many school holidays or vacations may find it to their advantage to buy a burstable product.
Another scenario may be a customer who knows that they have a large need for bandwidth, but don't know exactly how much, could use the burstable product to determine needs. A third way a customer may require a burstable product is for a backup to their primary Internet provider. If a customer has a primary provider they may wish to use us a backup to that provider and pay a minimum amount each month for the luxury of having the connection available if they need it.
The burstable DS1 and DS3 products are very exciting.
The customers like the idea of "bandwidth on demand". We at SBC Internet are proud to offer this product in our continuing effort to create and bring to market products that are relevant to our customers and of the quality that customers expect from one of the foremost telecommunications providers in the country.
DS1
DS1 is a dedicated, private line service designed for point-to-point communications. This 1.544
Mbps digital service is well-suited for large organizations requiring high capacity Internet
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connections. Depending upon your organization's location, you may also want to consider our
1.536 Mbps Frame Relay service, which, unlike DS1, does not include a mileage charge.
Burstable DS1
If you want private line service, but anticipate moderate Internet traffic with an occasional need for increased bandwidth, you may want to subscribe to our burstable DS1 Internet access service. burstable DS1 service gives you access to bandwith in the following increments:
0 - 128 Kbps
512 - 768 Kbps
128 - 256 Kbps
768 Kbps - 1.024 Mbps
256 - 384 Kbps
1.024 - 1.280 Mbps
384 - 512 Kbps
1.280 - 1.536 Mbps
As a burstable DS1 customer, you always have the full DS1 bandwidth available to you over an unshared, non-fractional 1.544 Mbps digital leased line. Monthly billing for burstable DS1 service is based on sustained usage levels during the month, as determined by daily traffic samples taken every five minutes. Your monthly charge is determined by the usage level under which
95% of the samples fall. For example, if 95% of the samples taken in a given month fall below
384 Kbps but are above 256 Kbps, your usage falls into the 256 - 384 Kbps burstable usage tier.
However, the full 1.536 Mbps bandwidth is available for you to use whenever you need it.
DS3 Products
DS3 is a dedicated, private line service designed for point-to-point communications. This 45 Mbps digital service transmits data over fiber optic cable. It is well suited for organizations requiring very high capacity Internet connections that surpass the capabilities of DS1.
Tiered DS3
If you don't need a full 45 Mbps of bandwidth but need more than 1.544 Mbps, try our Tiered
DS3 service. With Tiered DS3 you can begin service at a lower bandwidth tier and change tiers as necessary. Our Tiered DS3 service is available in tiers from 5 Mbps to 45 Mbps. Choose one of the following cost-effective options to meet your needs:
5 Mbps - 20 Mbps
10 Mbps - 30 Mbps
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15 Mbps - 45 Mbps
If you want high-speed private line service but do not want to pay for a set bandwidth level, you may want to subscribe to our burstable DS3 service. With burstable DS3 service you can burst up to 45 Mbps as your needs dictate. burstable DS3 service gives you access to bandwith in the following increments:
0 - 3 Mbps
13.5 - 15 Mbps
3 - 4.5 Mbps
15 - 16.5 Mbps
4.5 - 6 Mbps
16.5 - 18 Mbps
6 - 7.5 Mbps
18 - 19.5 Mbps
7.5 - 9 Mbps
19.5 - 21 Mbps
9 - 10.5 Mbps
21 - 22.5 Mbps
10.5 - 12 Mbps
22.5 - 45 Mbps
12 - 13.5 Mbps
As a burstable DS3 customer, you always have the full DS3 bandwidth available to you over an unshared, non-fractional 45 Mbps digital leased line. Monthly billing for burstable DS3 service is based on sustained usage levels during the month, as determined by daily traffic samples taken every five minutes. Your monthly charge is determined by the usage level under which 95% of the samples fall. For example, if 95% of the samples taken in a given month fall below 4.5 Mbps but are above 3 Mbps, your usage falls into the 3 - 4.5 Mbps burstable usage tier. However, the full 45 Mbps bandwidth is available for you to use whenever you need it.
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Frame Relay
For businesses with access requirements up to DS1, Frame Relay is one of the most costeffective ways to get dedicated access to the Internet today. Frame Relay is a digital service that handles "bursty", high-speed data traffic making it ideal for Internet access.
It is a fast packet data networking service that sends data over the public network through temporary or "virtual" connections. The connections are considered "virtual" because they are kept open only when data is transferred or downloaded. Although the line is always connected to the Internet, Frame Relay allocates bandwidth on an as-needed basis. By comparison, private leased lines are always "open" and sit unused between bursts of activity.
Benefits
Why choose SBC Pacific Bell for your dedicated Internet access? Here's several reasons:
A full range of dedicated Internet Access options -- we can match your business needs.
Network Reliability, Capacity and Performance -- SBC Pacific Bell Internet Services owns and operates the transport lines reducing downtime, minimizing over-subscription, maximizing network throughput, and ensuring network integrity for customer’s business applications.
Single Service Provider capability -- We're your one place to call for complete Internet needs. We're alliance partner with the top names in the industry, including Cisco, Sun, and
Netscape.
7 X 24 Customer care Technical Support -- We provide coordinated, knowledgeable IP experts to quickly resolve problems so you don't have to develop your own in-house expertise.
Our Network SBCIS
SBCIS is utilizing its vast networking and communications expertise to deliver Internet solutions with exceptionally high levels of performance, availability and reliability. Our state-of-the-art data center, robust network architecture, and proactive monitoring make it possible for us to meet the demands of businesses throughout California, Nevada, Texas, Missouri, Oklahoma, Kansas and
Arkansas.
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