OUR MISSION STATEMENT
It is the mission of Jack Boles Parking® to provide our
customers and guests with the most efficient,
courteous, and professional parking management
and valet attendant service available anywhere. This
company and its associates’ assignment is to create
a safe and hospitable service experience for our
customers and guests that produces genuine
customer satisfaction. Anything less is unacceptable
OUR COMPANY CORE VALUES
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Customer Satisfaction
Safety
Teamwork
Loyalty
Integrity
WHO WE ARE:
COMPANY MANAGEMENT;
Jack Boles Services, Inc.’s corporate Board of Directors consists of David S. Hamilton, Chairman
of the Board, Pamela K. Hamilton, Corporate Secretary, James F. Hatcher, Vice-Chairman of the
Board, W. Keith Burris, Corporate Treasurer, and Sheila R. Pullin.
The Executive Managers of the company are David S. Hamilton, President and Chief Executive
Officer, Pamela K. Hamilton, Executive Administrator, W. Keith Burris, Chief Operating Officer; also
Operational Vice-Presidents James F. Hatcher, Gary A. Ferraro and David R. Barth and David R.
Jander. Additionally, our Administrative Vice-Presidents include Sheila R. Pullin and Angela G.
Burris. Our Executive Vice President is Kathy M. Weideman.
Our organizational structure also consists of Operational Managers and Team Leaders who
oversee company divisions, and specific operations at locations and functions. The great
majority of our owners and managers are native to the DFW Metroplex. They reside primarily in
Dallas, Collin, and Tarrant Counties.
TEAM MANAGEMENT;
Because the basic goal of the company is to produce an exceptional service product that is
appreciated by the customer, and is also profitable both to the employee and the owners,
unique management tools are used to achieve this purpose. Our company has established a
management philosophy of “team leadership” that is the framework by which the organization
can function most efficiently. Our company owners and executive managers are involved in
every operational aspect, even duties performed by the newest recruits. This “player-coach”
relationship between managers and staff promotes communication and mutual respect.
Our company is a combination of a formal organization with well-defined jobs requiring a
measure of authority, responsibility, and accountability; yet, it is an informal organization that is
concerned with human diversity. The diversity of persons, race, national origin, religious
orientation, in addition to the different personalities with their individual attitudes and emotions
that are involved in our company actually promotes teamwork. This blend of personalities
creates an organizational synergy that other business enterprises covet.
QUALITY PERSONNEL;
A required component of our enterprise is the recruiting, training and retention of quality
personnel. In our industry you are only as good as the people who work for you. This company
recognizes that the most valuable asset of our organization is our employees. We utilize flexible
scheduling, above industry average compensation, and benefit programs to limit employee
turnover, and establish long-term employees.
WE KNOW OUR:
BUSINESS;
During our 60 years of operations, we have developed critical knowledge of valet parking
attendant services, including legal matters, tax laws, risk management responsibilities, and
required compliances concerning governmental ordinances. We have in our employment two
Certified Parking Facility Managers. Additionally, we employ two managers who are certified as
“in-house” defensive driving instructors. Our company management is dedicated to
maintaining “old-fashioned” customer service protocols. We continually review and re-train
according to new trends, such as, improvements in high-tech, changes in vehicles, driver safety
training, and etc.
Jack Boles Parking® is a member of the National Parking Association, the National Limousine
Association, the Texas Parking Association, and the Greater Dallas Chamber of Commerce. Our
company actively attends seminars and training programs, which keeps us professionally up-todate.
EMPLOYEES;
Our Company is passionate in regards to the hiring and placement only of employees who
demonstrate the personal qualities necessary to provide quality service to guests.
Our philosophy is to cross train all employees in proper guest interactions, including sensitivity
training.
Our philosophy is to function effectively by utilizing a Management Team. This team is
comprised of Valet Managers and Valet “Team Leaders” who provide assistance to each other
in the overseeing of Valet operations.
We believe in a fastidious establishment of standard and acceptable accounting procedures
that guarantees accountability and integrity regarding the financial aspects of the operation.
Our Executive Managers involved in Human Resources are actively involved with our legal
representatives in the establishment and revisions of our Employee Handbook, Drug and Alcohol
Policies, and Management Policies. Our Human Resource Management is supplemented by
trade publications, and annual labor and business seminars in addition to our attorneys for
updating labor law compliances.
TRAINING
The standards for “5 Star” service demands the anticipation of the guests needs, a sense of
urgency, and attention to detail. Our total enterprise from management to the “line employee”
are expected to function under this philosophy.
Our Hiring Process requires a prospective employee to respond to written Job Requirements to
determine their ability to provide safe service based on our standards. These Job Requirements
are specific and the prospective employee must be able to meet or exceed them to be hired.
We utilize two background checks on potential new employees. Our employee background
check systems include subscriptions to: “Screenow.com” (formerly “Rapsheets.com”), and
“Publicdata.com”. These check systems provide us Motor Vehicle Records for all States in our
country, and felonious and serious misdemeanor violations. We do not hire anyone that does
not have legal status in the United States, which includes a driver’s license issued by one of the
50 states
These background checks concentrate on employment history, police and criminal court
records, and especially driving on Motor Vehicle Records. If the applicants meet our standards,
they are offered entry-level employment.
Our basic training program begins with a New Employee Orientation to our company's General
Policies contained in our Employee Handbook. Proper Conduct, Manners and Protocol,
Employee Safety, Vehicle Care, Safe Vehicle Operations, Appropriate Guest Interactions,
Grooming and Appearance, Customer Confidentiality, Time and Tip Reporting, Employee
Compensation, Drug and Alcohol Policies and other matters are addressed in this orientation.
Our training also includes Guest Greeting Procedures, Cashiering and Ticket Systems, Auditing
and Accounting Control, Traffic Flow Procedures, Key Control, Incident/Accident and
Supervisors Reporting, Package and Vehicle Contents Handling, Parking Areas Usage, Vehicle
Driving Tests, Safe Parking and Safe Vehicle Operational Procedures, and Fire and Emergency
Procedures. These training items are established in our written Operations Manuals that are
fashioned for each location, in addition to a General Operations Manual, and a very
comprehensive training/testing manual. This manual is referred to as our Company “Yellow
Book”. This book is established on the Smith Systems® Defensive Driving Program with unique
Valet Parking Attendant Services safety items incorporated. All of our Company manuals are
the product of nearly 60 years of experience, and are updated to reflect the changes in law,
vehicles, driving and parking habits. In our opinion, our training manuals are the most
comprehensive in our industry.
JACK BOLES PARKING® KEY PRINCIPLES OF SUPERIOR VALET PARKING ATTENDANT GUEST
SERVICE
The main objective of our Valet Staff is to provide our customers with the most professional and
courteous Front Driveway Service and parking attendant service that is possible.
TREAT EVERY CUSTOMER AS YOU WOULD A SPECIAL GUEST IN YOUR OWN HOME. It is our strong
conviction that “users” of valet parking should not be treated as customers, but rather as a
“Special Guest”.
The professional service employee is the one that can: 1) anticipate the needs of the customer;
2) demonstrate a sense of urgency in accommodating the guests’ needs, and 3) always do it
with attention to the details of genuine hospitality. Clear communication with the guests secures
their confidence in our professionalism. A sincere smile translates positively to every language
and culture in this world.
The most critical requirement of a valet attendant's performance is to function safely.
Requirements regarding safe performance demand safe vehicle operations at all times, extreme
caution in opening all doors, and acute caution when running. The customers' and other
employees' personal safety must be of paramount concern.
Always take the time needed to be prepared and thorough. Do it right the first time! REMEMBER
TO USE THE GUEST NAME EVERY TIME YOU HAVE THE OPPORTUNITY. However, be sensitive and
avoid the guest’s name, if they express that as their preference.
The key to good guest service is focusing on the guests’ needs. All Valet Staff must take the
initiative. WE MUST ALWAYS MAINTAIN A SHARP AND POSITIVE IMAGE. Never say “no, or I don’t
know”, say “please let me find out for you”. Verbally state to the guests that if there is anything
that you can assist them with for them to feel free to contact you, or your team members.
Valet Etiquette in verbal communication, body language, and facial expression needs careful
consideration at ALL times. All valet associates must emphasize this to each other.
AND MOST OF ALL, WE KNOW OUR CUSTOMERS;
HOTELS, CLUBS AND INSTITUTIONS - (Served on a full-time basis)
The Mansion on Turtle Creek, Dallas
The Hotel Crescent Court, Dallas
Hotel Za Za, Dallas
Highland Park Shopping Village, Dallas
NorthPark Center
Bent Tree Country Club, Dallas
Brook Hollow Country Club, Dallas
The Crescent Club, Dallas
Stanley Korshak
REFERENCES FOR CURRENT/FULL-TIME CONTRACTS
Hotel Crescent Court
214-871-3200
Richard Baker, Regional Vice-President
The Pavilion at The Belo Mansion
Center
214-220-7400
Cathy Maher, Executive Director
Highland Park Village Shopping
The Mansion on Turtle Creek
214-559-2100
Richard Baker, Regional Vice-President
Hotel Za Za
214-468-8399
Yancy Sturgeon, Hotel Manager
214-559-2740
Becki Snow, Vice President
BUSINESS ORGANIZATIONS PROVIDED WITH FREQUENT SERVICE
Meyerson Symphony Center
Nasher Sculpture Center
Neiman Marcus
Perot Systems
Preston Trails Golf Club
Sewell Motor Cars
Stanley Korshak
The Associates/City Group
The Nasher Companies
The Staubach Company
Tiffany & Co.
Timerlin McClain Advertising
Trammel Crow Companies
Valhalla Holding, Inc.
Wyndham Anatole Hotel
A. H. Belo Corporation
Trammell Crow Asian Art Museum
Brinker International
City of Dallas Ambassador’s Forum
Corrigan Properties
Crow Asian Art Museum
Dallas Cowboys
Dallas New Car Dealer’s Association
Dallas Petroleum Club
Dallas Woman’s Club
East & Orient Antiques
Guaranty Federal Bank
Hall of State
Hilton Anatole Hotel
CHARITABLE AND SOCIAL ORGANIZATIONS
Dallas Theatre Center
Frontiers of Flight Museum
Fort Worth Dallas Ballet
Friends of the Dallas Library
Genesis Women’s Shelter
Jewish Federation
M. D. Anderson Cancer Center
Park Cities Historical Society
Southern Methodist University
State Fair of Texas
Susan G. Komen Foundation
Sweetheart Ball
Texas Business Hall of Fame
AMFAR
Cattle Baron’s Ball
Child Care Group
Children’s Medical Center & Foundation
Communities Foundation of Texas
Crystal Charity Ball
Dallas Center for Performing Arts
Dallas Chamber of Commerce
Dallas Civic Opera
Dallas Garden Club
Dallas Historical Society
Dallas Memorial Holocaust Center
Dallas Museum of Art
Dallas Symphony Orchestra
PRIVATE RESIDENCES
Jack Boles Parking® provides valet parking attendant services at approximately 1,250 homes on
an annual basis. Based on our company philosophy of strict confidentiality we do not publish
our client’s name. However, if you would like a recommendation, you are welcome to contact
any of our customers for which we provide service at their home .
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WHERE WE PROVIDE SERVICES:
The Mansion on Turtle Creek (25+ years)
The Hotel Crescent Court
(20+ years)
Hotel Za Za (3+ years)
Wyndham Anatole (21+ years)
Highland Park Village
(16+ years)
Cattle Baron’s Ball (30+ years)
Over 60 years providing services for special events, especially the Who’s Who in Dallas and in
regards to guest recognition
COMPANY HISTORY
Jess H. “Jack” Boles founded JACK BOLES PARKING SERVICE in 1946. Mr. Boles
who was a Dallas County native served in the U.S. Marine Corps in World War II,
and returned as a twice-decorated war veteran. His distinguished military career
provided the opportunity for him to establish this company as a part-time
venture. Mr. Boles had originally begun employment as a valet parking
attendant in 1936 at the original Texas State Fair Exposition.
Before his enlistment in military service our company founder had worked in
parking attendant services in garage structures for several years in downtown
Dallas. During the development of our company Jack Boles also managed The
Biltmore Garage in downtown Dallas, and the parking attendant services for the
Braniff Jet Rail at Dallas Love Field.
The company's earliest accounts included services at Brook Hollow Golf Club,
Dallas Country Club, and The Northwood Club. In addition, for the last fifty-nine
years, our valet attendants have provided services for numerous private
residential functions, and most of the charity and social balls in Dallas. The
present Owners and Executive Managers of our company average about 20
years each with the company. The company’s leadership includes the third
generation of the Boles’ family as major contributors.
Our employee/owners and other long-term associates have secured the
perpetuation of our institution, and they are committed to continue to manage
our business professionally with service excellence for many years. Of our
current employee list, we presently employee 100 Full-Time Employees who have
the following tenure: approximately 50% have been employed less than 10
years, 25% more than 10 years with this Company including 15 employees who
have been active for more than 20 years. Additionally, our current staff includes
over 45 men and women whose employment exceeds 10 years. Including our
supplemental part-time occasional employees, we maintain a list of 275
bonafide employees. Our Company does not contract any other valet from
other resources or companies.