Systems Engineer
Job Description
General Function
Responsible for analyzing and resolving network-related server, workstation (desktop, laptop, notebook,
handheld PC, personal digital assistant, palmtop, etc.), printer, and application problems utilizing available
resources. Responsible for leading small to medium-sized networking installs. This position is primarily
dispatched, however it may be dedicated to a customer’s site for extended periods of time.
Education
Required:
High School Diploma or GED with Two/Four-year college degree or degree
from Vocational/Technical Institute in related field of industry.
Preferred:
Two/Four-year college degree in related field of industry.
Experience
Required:
At least seven years of experience with troubleshooting, diagnosing and
repairing computer hardware, printers, industry-recognized software applications
and workstation operating systems. At least five years experience analyzing and
resolving network-related server, workstation, printer, operating system and
application issues in LANs.
Preferred:
Seven or more years of experience with troubleshooting, diagnosing and
repairing computer hardware, printers, industry-recognized server/workstation
software applications and operating systems in a networked environment
(LAN&WAN).
Certifications
Required:
Dual-certification in the following or similar: MCSE with CNE, MCSE with
CCNP, MCSE with CCDA, CNE with CCNP, CNE with CCDA, etc.
Preferred:
Three or more certifications in any of the following: MCSE, CNE, MCNE,
CCNA, CCDA, CCDP, CCIE, MCSE+I, CNP, Compaq ASE, HP Advanced
Star, Citrix, etc.
Knowledge
Required:
Advanced computer hardware and components, workstation operating systems,
server operating systems, industry-recognized applications, networking print
servers, peer-to-peer networks, server-based networks, network cards, network
cabling, basic modem communications, basic leased-line communication theory,
LAN administration, WAN theory.
Preferred:
All of the above plus an understanding of WAN connectivity (leased-line, DDS,
frame-relay, SMDS, etc.), practical understanding of the OSI model, LAN/WAN
protocols (TCP/IP, IPX/SPX, NWLink, NetBEUI, AppleTalk, NetBIOS, etc.),
understanding of name resolution (DNS, WINS, NetBIOS), ability to use and
implement network sniffers, design tools, network management, network
security.