Systems Engineer Job Description General Function Responsible for analyzing and resolving network-related server, workstation (desktop, laptop, notebook, handheld PC, personal digital assistant, palmtop, etc.), printer, and application problems utilizing available resources. Responsible for leading small to medium-sized networking installs. This position is primarily dispatched, however it may be dedicated to a customer’s site for extended periods of time. Education Required: High School Diploma or GED with Two/Four-year college degree or degree from Vocational/Technical Institute in related field of industry. Preferred: Two/Four-year college degree in related field of industry. Experience Required: At least seven years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized software applications and workstation operating systems. At least five years experience analyzing and resolving network-related server, workstation, printer, operating system and application issues in LANs. Preferred: Seven or more years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, industry-recognized server/workstation software applications and operating systems in a networked environment (LAN&WAN). Certifications Required: Dual-certification in the following or similar: MCSE with CNE, MCSE with CCNP, MCSE with CCDA, CNE with CCNP, CNE with CCDA, etc. Preferred: Three or more certifications in any of the following: MCSE, CNE, MCNE, CCNA, CCDA, CCDP, CCIE, MCSE+I, CNP, Compaq ASE, HP Advanced Star, Citrix, etc. Knowledge Required: Advanced computer hardware and components, workstation operating systems, server operating systems, industry-recognized applications, networking print servers, peer-to-peer networks, server-based networks, network cards, network cabling, basic modem communications, basic leased-line communication theory, LAN administration, WAN theory. Preferred: All of the above plus an understanding of WAN connectivity (leased-line, DDS, frame-relay, SMDS, etc.), practical understanding of the OSI model, LAN/WAN protocols (TCP/IP, IPX/SPX, NWLink, NetBEUI, AppleTalk, NetBIOS, etc.), understanding of name resolution (DNS, WINS, NetBIOS), ability to use and implement network sniffers, design tools, network management, network security.