Division: Health Careers
Department: Allied Health and Human Services
Subject Code: MA
Course #: 220
Course Title: Medical Office Administration I
HARRISBURG AREA COMMUNITY COLLEGE
FORM 335
Course Form 335 must be updated at least every five years per AP 765 to include, at
a minimum, the following elements. [§335.2]
1.
Digital Description:
Credit hours:
Lecture hours:
Lab hours:
3.0
3.0
0.0
BL: [ ]⅓ [ ]½ [ ]⅔ [ ] Other (Indicate fraction or percent)
2.
3.
Catalog Description:
Provides a fundamental understanding of the professional and administrative
responsibilities of the medical assistant. Emphases are on the development of
effective verbal and written communication skills necessary in medical assisting,
and on the establishment and maintenance of patient records.
Prerequisites: CIS 105
Minimum Grade Required
C
Corequisites:
Other:
4.
Learning Outcomes
[These outcomes are necessary to enable students to attain the essential
knowledge and skills embodied in the program’s educational objectives.]
Upon successful completion of the course the student will be able to:






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Identify the professional and administrative responsibilities of the medical
assistant
Describe how to act as the liaison between physician and others
Receive, organize, prioritize and transmit information through oral and
written communications
Schedule and manage office appointments as well as inpatient and
outpatient admissions and procedures
Establish and maintain patient records
Demonstrate correct and appropriate documentation
Discuss the medical legal responsibilities of the medical assistant relating
to patient privacy, release of medical records and tests, and ethical practice
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Division: Health Careers
Department: Allied Health and Human Services
Subject Code: MA
Course #: 220
Course Title: Medical Office Administration I


5.
Describe the role of the medical assistant as a patient educator, patient
advocate and provider of psychosocial support in the medical community
Demonstrate the ability to use and maintain medical office computer
systems
Planned Sequence of Learning Activities
[These must be designed to help students achieve the learning outcomes.]
I.
Communication Skills
a. Acceptable telephone etiquette
b. Effective Telephone communication
c. The various types of incoming and outgoing calls for the medical
office
d. Proper technique for taking telephone messages in a medical office.
e. Telephone Triage policy for Medical Offices
II.
Written Skills
a. Responding to and initiating written communication
b. Recognizing and using the components of a letter
c. Use of Medical Dictation Equipment
d. Correct spelling and use of Medical Terminology
e. Use of Computer programs applicable to the office.
f. Use of other communication equipment: Fax, copiers, etc.
III.
IV.
Appointment Scheduling
a. Use of Appointment books
b. Use of Appointment software
c. Appointment Scheduling techniques/ Systems
 Clustering
 Double-booking
 Open hours
 Single booking
 Streaming
 Wave
 Modified wave Double Booking
 Combinations of the above techniques
d. Types of Appointments: New or established patient, sick patient,
follow up patient, or patient having a medical procedure.
e.
Scheduling Guidelines: information needed, and time allotments
Patient Records Management
a. Preparing new patient records
b. Organization and contents of medical records
c. Legal and ethical implications of confidentiality of Medical records
d. Filing systems and procedures in the Medical Office
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Division: Health Careers
Department: Allied Health and Human Services
Subject Code: MA
Course #: 220
Course Title: Medical Office Administration I
e. Filing reports and correspondence in medical records
f. Filing and retrieving Medical Records
V.
6.
Office Maintenance
a. Maintaining office equipment
Assessment of Student Learning
[Methods of assessment should be appropriate for Learning Outcomes listed
above.]
Assessment of student learning outcomes for the course, as required by AP 765, is
part of regular curriculum maintenance and/or improvement. The specific plan
has been determined by the pertinent faculty involved and is kept on file in the
division office.
7.
List of Texts, References, Selected Library Resources or other Learning
Materials (code each item based on instructional use): C-Lecture/Laboratory,
A-Lecture, B-Laboratory, LC-Lecture/Clinical, CLN-Clinical, I-Online,
BL-Blended, D-Independent Study, P-Private Lessons, E-Internship,
F-Cooperative Work-Study, FE-Field Experience. [These resources must be easily
accessible to students.]
A: Keir, Lucille, et.al. Medical Assisting Administrative and Clinical
Competencies, current edition, Thompson/ Delmar Learning
A: Workbook to Accompany Medical Assisting, Administrative and Clinical
Competencies, current edition, Keir L., et al, Delmar Publishers, Inc.
8.
Prepared by Faculty Member: Joel L. Bacon
Date: 3/10/10
9.
Approved by Department Chairperson:
Date: 3/19/10
10.
Approved by Academic Division Dean:
Date: 3/22/10
This course meets all reimbursement requirements of Chapter 335,
subchapters A / B.
This course was developed, approved, and offered in accordance with the
policies, standards, guidelines, and practices established by the College. It is
consistent with the college mission.
If the course described here is a transfer course, it is comparable to similar
courses generally accepted for transfer to accredited four-year colleges and
universities.
11.
Director, Curriculum Compliance: Catherine A. Lencioni
Date: 3/23/10
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Division: Health Careers
Department: Allied Health and Human Services
Subject Code: MA
Course #: 220
Course Title: Medical Office Administration I
12.
Provost & VP, Academic Affairs: Ronald R. Young
Date: 3/23/10
13.
Original Date of course approval by the college: 4/9/96
14.
Date(s) of subsequent reviews [Indicate change: Learning Outcomes; textbook(s)]:
12/02
1/03
3/10 Learning Outcomes, Planned Sequence of Learning Activities, Textbooks
12/1/04
Review and updated: 10/26/07; 1/11/08; 1/16/09; 7/14/09
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