Exam 1 Study Guide
This is a draft study guide for lecture and chapters 1-5. You should know – at a minimum – what each of these
terms below is about in order to flourish on the closed notes quizzes pending in D2L.
Intro Lecture key terms/concepts and Chapter 1
How do we know what it is that we know about human behavior in organization?
Levels of analysis - from atoms to the universe
Ecological fallacy
Roles of Models and Theory, hypothesis testing
Pure modeling, Logic
Testimony, Anecdotes, Case study (N of 1)
Systematic Empirical - representative samples, multiple valid measures, replicated results
Role of random sampling from population v. what usually happens
Subjective Rationality
Stationarity
Anthropomorphize
Leveling, Sharpening
Internal validity, Generalizability
Similarity among the ABC's
Prediction v. Post-diction
"As if" modeling
"Good Theory" Testable, Accurate, Predictive, Simple (TAPS)
Active listening, professional conduct, 'self-explanation'
Chapter 2 Individual Differences
Human attributes
Mental, physical abilities
Big Five personality model
Care principle
Collectivism
Competencies
Conscientiousness
Counterproductive work behaviors
Distributive justice principle
Ethical sensitivity
Extroversion
Individualism
Individual rights principle
Introversion
Job Satisfaction
Attitude-behavior relations
Locus of control
Moral intensity
Motivation (4 components)
MBTI
Organizational citizenship
Personality
Power distance
Role perceptions
Self-monitoring
Task performance
Uncertainty avoidance
Utilitarianism
Values
Values congruence
Values system
Chapter 3 Perception and Learning
action learning
attribution process
behavior modification
contact hypothesis
empathy
extinction, punishment
fundamental attribution error
"politician's bias" error
halo error
contrast error
projection error/bias
learning
mental model
positive, negative reinforcement
perception
prejudice
primacy, recency effects
selective attention
bounded rationality
subjective rationality
self-efficacy
self-fulfilling prophesy
self-serving bias
social identity theory
social learning theory
stereotyping
tacit knowledge
Chapter 4 Emotions and Attitudes
attitude
emotion
cognitive dissonance
distress versus eustress
emotional intelligence, emotional labor, partial inclusion
exit-voice-loyalty-neglect
general adaptation syndrome
job satisfaction
Job Descriptive Index
positive and negative affectivity
attitude-behavior relations
"happy worker is productive worker"
organizational commitment
organizational citizenship behaviors
Chapter 5 Motivation
drive theory
need theory
social comparison theory
equity theory
expectancy (VIE) theory
MBO, goal setting
effective feedback
360 degree feedback
executive coaching
distributive justice
behaviorism
balance theories
rational hedonist theories
continuous reinforcement schedule
"stretched" reinforcement schedule
fixed and variable consequence delivery with respect to time, actions
procedural justice
existence/relatedness/growth (ERG)
need for achievement, affiliation, power
frustration-regression
valence, instrumentality, expectancy (VIE)
4 components of motivation (attention/amplitude/direction/persistence)