May 25, 2015
Gurus Currently Available:
• Joanne Mayo
• Jim Murrell
• Mary Chris Easterly
• Haleh Byrne
• Joe Knight-McKenna
• Frank Golden
• Mike Nichols
See details below about each Guru….
Name:
Joanne Mayo
Organization:
Laird
Title:
Quality Assurance Manager
Email:
jomayo@nc.rr.com
Area of Expertise:
Manufacturing, Human Resources, ISO/TL 9000 Quality Management Systems,
Malcolm Baldrige, Sarbanes Oxley, URAC and ACHC Healthcare accreditations
Industries:
Computers, Telecommunications, Pharmacy, Thermoelectric
Education/Degrees:
Bachelor of Science - Management Information Systems
ASQ Certifications:
Certified Quality Auditor (CQA)
Certified Manager Quality/Operational Excellence (CMQ/OE)
Certified Six Sigma Green Belt (CSSGB)
Professional Associations:
RAB/QSA Registered Quality Systems Lead Auditor
RAB/QSA Skills Examiner
Malcolm Baldrige National Quality Award (MBNQA), Examiner 2002 & 2003,
Society for Human Resource Management; HR Certification Institute: SPHR (Senior
Professional Human Resources) certification
North Carolina Awards for Excellence (NCAfE) Advisory Council
Additional information:
ASQ Fellow
ASQ Board of Directors 2011-2013
ASQ Region 11B Deputy Regional Director (2008-current)
ASQ Raleigh 1113 Chair 2014
ASQ Raleigh 1113 Mentor Chair (2009-current)
Name:
Jim Murrell
Title:
Quality/Operations Management
Email:
Jmurrell.asq@usa.net
Area of Expertise:
Electronics Manufacturing Services (EMS)/Aerospace-Quality & Operations
Management
Industries:
EMS/Aerospace (Manufacturing & Service)
Education/Degrees:
BBA (Texas Tech); Industrial Management & Engineering
ASQ Certifications:
Certified Manager of Quality/Organizational Excellence
Professional Associations:
ASQ
Additional information:

Six Sigma Lean Green Belt Certified

Certification in Demand Flow Technology & Dimensional Metrology

Quality Texas Examiner-Baldrige Performance Excellence Program (MBNQA)

Proven executive with a record of achievement building highly effective
management teams.

Experienced in process improvement activities using Six Sigma Lean techniques.

Performed strategic planning to produce superior quality products at the lowest
possible cost.
Name:
Mary Chris Easterly
Organization:
Merck
Title:
Senior Specialist, Quality Systems & Compliance
Email:
mary.chris.easterly@merck.com
Area of Expertise:
Auditing – internal, supplier, and client audits and regulatory agency inspections
GMP compliance, Quality Assurance roles, training
Industries:
Medical device and pharmaceutical manufacturing
Education/Degrees:
BS Industrial Engineering, Virginia Polytechnic Institute & State University;
MS Quality Assurance, California State University @ Dominguez Hills
ASQ Certifications:
CQA, CMQ/OE, Certified Pharmaceutical GMP Professional
Professional Associations:
ASQ
Additional information:
Audit Division Treasurer
Trainer at annual ASQ Audit Division Conference: Writing Exceptional Audit Reports
(2-day seminar)
ASQ Divisions: Audit; Food, Drug & Cosmetic; Customer Supplier
Participate in developing and reviewing Certified Pharmaceutical GMP Professional
exam and handbook writing
Reviewed ASQ Auditing Handbook and Biomedical Auditor Handbook
Name:
Haleh S. Byrne
Organization:
NCSU - IES
Title:
Lead Industrial Engineer – Lean Improvement Specialist
Email:
Haleh_byrne@ncsu.com
Area of Expertise:
Simulation (s8), LEAN SIX SIGMA, SPC, MSA, FMEA, Time Study & Work
Measurement(TIMER PRO), Costing, Layouts
Industries:
Manufacturing, Processing, Office, Healthcare
Education/Degrees:
BS in IE from NCSU
ASQ Certifications:
CQE
Professional Associations:
Institute of Industrial Engineers (IIE) – Lean Division Board Director
Institute of Industrial Engineers (IIE) – Society of Engineering & Management Systems
(SEMS) Board DirectorSociety of Manufacturing Engineers –(SME) Member – Lean bronze certified
ASQ member
Name:
Joe Knight-McKenna
Organization:
Quintiles
Title:
Associate Director, Quality Management, Lifecycle Safety
Email:
jknightmckenna@triad.rr.com
Area of Expertise:
Compliance with FDA and International Regulations, Business Continuity
Industries:
Pharmaceuticals, Medical Devices, Healthcare
Education/Degrees:
BS Nursing, MBA, Certificate of Advance Graduate Studies-Healthcare Management
ASQ Certifications:
CQA CBA CHA CQE CSQE CMQ/OE, CSSBB, CPGP
Regulatory Affairs Professional Society (RAPS), Drug Information Association (DIA),
North Carolina Regulatory Affairs Forum (NCRAF), Continuity Planners Association
of the Carolinas (CPAC), Business Continuity Institute (BCI), and membership in the
following ASQ divisions -Audit Division, Biomedical Division, Food Drug & Cosmetic
Division, Health Care Division
Professional Associations:
Additional information:
Project Management Institute Certification: Project Management Professional and Risk
Management Professional.
I have combined my quality experience with Regulatory Affairs Certifications (RAC)
for the US, EU, CAN and GS. I would like to mentor new members in the areas of
regulatory compliance and how they can combine quality and regulatory affairs to be a
great resource for their company.
Name:
Frank Golden
Organization:
Self Employed
Title:
Supplier Qualification Consultant and ISO 13485 and 9001 Auditor
Email:
fjgolden@aol.com
Area of Expertise:
Supplier Quality Management, Pharmaceutical GMP Compliance, Auditing, Lean
Management, Six Sigma
Industries:
Pharmaceutical, Medical Device
Education/Degrees:
AAS Biological Technology, BS Biology, MBA
ASQ Certifications:
CQA, SSBB
Professional Associations:
ASQ
Additional information:
ASQ 11B Regional Director
Name:
Mike Nichols
Organization:
tactegra
Title:
Senior Consultant, MBB
Email:
Mike@Nicholsqualityassociates.com
Area of Expertise:
Lean Six Sigma, Business Process Management
Industries:
Financial, transportation, service and transactional
Education/Degrees:
BBA Finance, MSE Industrial Systems Engineering
ASQ Certifications:
CQE, CQA, CQMOE, SSBB
Professional Associations:
ASQ, ISQ
Additional information:
Certified MBB at American Express 2006.
After almost 20 years of continuous volunteer service at the local and national level
Mike was elected President of the American Society for Quality member year
2007/08. During his tenure he led the development and adoption of the ASQ global
strategy. This strategy has provided for significant growth in the membership services
and activities around the world including the establishment national service centers in
Mexico City and Delhi. As president in addition to leading multiple committees he was
actively engaged in board meeting planning, society budgeting and member leader
development.
He has published two books on Six Sigma and Process Management. His strengths are
in the development, deployment and implementation of these methodologies.
Name:
Organization:
Title:
Email:
Area of Expertise:
Industries:
Education/Degrees:
ASQ Certifications:
Professional Associations:
Additional information: