Taylor Spring
Quality Manual
Quality Manual
Prepared in compliance with ISO 9001:2008
Approved by:
John Tyrakowski – President
Gary Wroble – Quality Manager
9221 South Kilpatrick Avenue
Oak Lawn, IL 60453
Telephone: 708-422-3704
Fax: 708-422-3877
sales@taylorspring.com
and adjacent building at:
4640 Southwest Highway
Oak Lawn, IL 60453
Page 1 of 7
Revision date: 10/30/09
Taylor Spring
Quality Manual
Table of Contents
Section
-
Title
Revision History
Scope
Quality Policy
Quality Management System Process Interface Diagram
Quality Management System Process Descriptions
Organization Chart
Revision History
Revision Date
8/2/03

11/3/03

11/16/06


10/12/07


11/12/07
3/2/09




10/30/09
Nature of Change(s)
Complete revision to the ISO 9002:1994 Quality Policy
Manual to reflect ISO 9001:2000 requirements and other
business changes.
Revised the Organization Chart and section 5.5.2 to include a
member of McAllister Consulting, LLC as the Management
Representative.
Revised scope.
Added the Quality Management System Process Descriptions
section
Added new adjacent building to the Scope of the QMS
Removed narrative sections and incorporated, as necessary
into process descriptions
Revised Process Descriptions to correct link descriptions.
revised Organization Chart
changed ISO 9001:2000 references to ISO 9001:2008
changed management review frequency to at least 1/calendar
year
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Revision date: 10/30/09
Taylor Spring
Quality Manual
Scope
The Quality Management System described and referenced by this manual
applies to:
Taylor Spring at:
9221 South Kilpatrick Avenue
Oak Lawn, IL 60453
and adjacent building at:
4640 Southwest Highway
Oak Lawn, IL 60453
The manufacturer of customer-designed wire formed products, and related
products and assemblies for the electronics, automotive, appliance and other
consumer products industries.
Taylor Spring follows all requirements of the ISO 9001:2008 standard excluding
those requirements listed under section 7.3 Design and Development. Taylor
Spring does not design the product manufactured.
Quality Policy
Taylor Spring’s Quality Policy is to comply with the requirements and continually
improve the effectiveness of our quality management system in order to provide
our customers a quality product on time.
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Revision date: 10/30/09
Taylor Spring
Quality Manual
Main
Processes
direction of process flow
and interaction
QMS Process Interface Diagram
 Create Quality Policy
 Determine Quality Objectives
 Assign Responsibilities
Element of the
Management
Process
Support
Processes
possible flow and interaction
Legend
Continual Improvement
 Manage Resources
Start Order
Order
Handling
Customer
Start Quote
Quotation
Feedback
Customer
Production
(includes quality planning, production-main and
production-secondary activities)
Shipping
Purchasing (includes supplier management and verification of
purchased product)
 Monitoring,
Measurement
 Analysis of Data
 Internal Audits
 Corrective and
Preventive Actions
Continual Improvement
 Management Review
 Planning & Implementation / Documentation / Records
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Revision date: 10/30/09
Continual
Improvement
Taylor Spring
Quality Manual
QMS Process Descriptions
Management Process
Previous Process /
Contact
Internal
External
Inputs
management
goals
data from other
processes
QMS
requirements
customer /
marketplace
input
Description of Key Activities
 communicate to




Related Procedures:
 Document and Data Control
Procedure
 Quality Records Procedure
 determine and provide
employees the
importance of meeting
customer as well as
statutory and
regulatory
requirements, if any
establish quality policy
– reviewed in
Management Review
Meetings
establish quality
objectives
define responsibilities
and authorities and
assure these are
communicated
assignment of QMS
Management
Representative
resources
 provide training and




maintain Competence
Matrices
review of QMS at least
1/calendar year (see
Management Review
Agenda)
monitor processes and
analyze data in
accordance with the
Monitoring and
Analysis Summary
manage internal audits
manage corrective and
preventive actions
 Periodic Management Review Agenda
 Calibration and Control of Measuring and Test
Equipment Procedure
Output
effective
processes
continual
improvement
customer
satisfaction
Subsequent
Process / Contact
all processes
customer
 Employee Competency Procedure
 Internal Quality Audits Procedure
 Corrective / Preventive Action
Procedure
Quotation Process
Previous Process /
Contact
customer
Inputs
request for
quote (includes
drawings and/or
specs)
revision
changes
price changes
Purchasing Process
Related Procedures:
 Quotations to Customers Procedure
Description of Key Activities
 print review
 tool review
 feasibility
 determine cost
 lead-time
determination
Output
quote
Subsequent
Process / Contact
customer
Order Handling
Process
drawings and
specs
Order Handling
Process
Outputs
order entered
Subsequent
Process / Contact
Purchasing Process
 Customer Prints Procedure
Order Handling Process
Previous Process /
Contact
customer
Quotation Process
Inputs
order
quote,
drawings, specs
Description of Key Activities
 review order
 enter order in system
 acknowledge order
when requested
 maintain record of
communication with
customer if customer
property is lost or
found damaged or
unsuitable for use
drawings, specs
Sales Order
order
acknowledgement
Production Process
Shipping Process
Production Process
Purchasing Process
Shipping Process
customer
Related Procedures:
 Customer Orders Procedure
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Revision date: 10/30/09
Taylor Spring
Quality Manual
Purchasing Process
Previous Process /
Contact
Order Handling
Process
Inputs
order, drawings,
specs
Description of Key Activities
 select suppliers
 review Wire Needed
 receive product
 evaluate suppliers
Report
 submit POs
Related Procedures:
 Purchasing Procedure
 Supplier Evaluation Procedure
Outputs
material
available for
production and
shipping
Subsequent
Process / Contact
Production and
Shipping Processes
 Receiving Work Instructions
Production Process
Previous Process /
Contact
Purchasing Process
Order Handling
Process
Inputs
wire, materials
customer
drawings /
specs
Description of Key Activities
 create Production


Related Procedures:
 Quality Planning Procedure
 Customer Prints Procedure
 perform secondary
Setup Checklist and
any required inspection
forms
schedule production
setup machines and
form wire


Outputs
finished product
Subsequent
Process / Contact
Shipping Process
operations as
necessary
inspect product
perform equipment
maintenance
 Production Control – Main Procedure
 Production Control – Secondary Operations
 Control of Nonconforming Product
Procedure
Procedure
Shipping Process
Previous Process /
Contact
Inputs
Order Handling
Sales Order
Process
Purchasing Process
packing material
Production Process
finished product
Related Procedures:
 Shipping Work Instructions
Description of Key Activities
 generate Hot List
 perform final inspection
 ship product
 package product for
Outputs
product shipped
Subsequent
Process / Contact
customer
shipment
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Revision date: 10/30/09
Taylor Spring
Quality Manual
Organization Chart
PRESIDENT
Quality System
Manager
(QMS Management
Representative)
Document
Control
Secretary
Sales
Production
Main
Production Setup Operators
Floor Inspector Supervisor
Floor Inspector
Secondary Manager Asst.
Customer Service
(Quotes & Orders)
President, Sales, Secretary
Production
Secondary
Secondary Manager Asst.
Secondary Operator
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CFO
Quality
Shipping
Receiving
Warehouse
QC
Shipping
Shipping Operator
QC Technician
Floor Inspector Supervisor
Revision date: 10/30/09