Agendas for Ten One-day BPM Training Seminar Modules

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Agendas for Ten One-day BPM Training Seminar Modules
Day 1 / Michael Rosemann
9:00 – 10:30 Module I: Organisation of this Course
1.1 Overview
• Welcome
• Participants Introduction
• Objectives, Agenda, Resources, Expectations
1.2 Introduction
• Positioning Business Process Management
• Course Resources
• Overview of the following modules
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module II: Business Process Management
2.1 Characteristics of Business Process Management
• What is a Business Process?
• Value Proposition of Business Process Management
• Business Process Management Maturity (Introduction)
• Case Studies
2.2 Business Process Management Concepts
• Scientific Management and Industrial Engineering
• Quality Management and Six Sigma
• Production Management and Logistics
12:30 – 13:30 Lunch
13:30 – 15:00 Module II: Business Process Management (ctd.)
2.2 Business Process Management Concepts (ctd.)
• Supply Chain and Customer Relationship Management
• Business Process Re-Engineering
• Service-enabled Business Process Management
2.3 Process versus Resource Efficiency
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 An Example for Business Process Improvement
• Redesigning Procurement
(Group Work, to be finalised until Day 2)
End of Day 1
Day 2 / Jan Recker / Marcello la Rosa
9:00 – 10:30 An Example for Business Process Improvement
• Redesigning Procurement
(Group Work: Presentations and Discussions)
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module III: Business Process Modelling
3.1 Introduction to Business Process Modelling
• The Value Proposition of Business Process Modelling
• Perspectives, Paradigms and Selected Techniques
• Critical Success Factors of Process Modelling
3.2 Preparation of Process Modelling
• Modelling Conventions
• Modelling Project Management
• Model Lifecycle Management
• Perspectives, Paradigms and Selected Techniques
12:30 – 13:30 Lunch
13:30 – 15:00 Module III: Business Process Modelling
3.3 Introduction to BPMN
• Origins and Development
• Objectives and Charter
• Position, Scope and Focus
3.4 Basic Control Flow Modelling with BPMN
• Activity and Event Modelling
• Control Flow Modelling
• Artefact Modelling
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Lab Session (1)
• Basic BPMN Process Modelling Exercises
• Homework: Process Modelling Case Study (1)
End of Day 2
Day 3 / Jan Recker / Marcello la Rosa / Moe Wynn
9:00 – 10:30 Module III: Business Process Modelling (ctd.)
Review of Homework and Discussion
3.5 Organisational Modelling with BPMN
• Principles of Organisational Modelling
• Modelling Partners
• Modelling Roles and Assignments
• External and Internal Interactions
10:30 – 11:00 Morning Tea
11:00 – 12:30 Lab Session (2)
• Organisational Modelling Exercises
• Process Choreography versus Process Orchestration
12:30 – 13:30 Lunch
13:30 – 15:00 Module III: Business Process Modelling (ctd.)
3.6 Advanced Control Flow Modelling
• Complex Gateways and Sub-Processes
• Repetition and Arbitrary Loops
3.7 Event-based Decision Making
• Event handling
• Error handling
• Exception handling
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Lab Session (3)
• Advanced Modelling Exercises
• Homework: BPMN Process Modelling Case Study (2)
End of Day 3
Day 4 / Jan Recker
9:00 – 10:30 Module IV: Selected Applications of Process Modelling
4.1 Overview
4.2 Business Process Process Benchmarking
• Reference Models (ITIL, PMBOK, etc.)
• BPMN-based Process Analysis
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module IV: Selected Applications of Process Modelling (ctd.)
4.3 Enterprise Architecture Design
• Selected Examples of Enterprise Architectures
• Modelling Enterprise Architectures
• The Value Proposition of Enterprise Architectures
12:30 – 13:30 Lunch
13:30 – 15:00 Module IV: Selected Applications of Process Modelling (ctd.)
4.4 Business Process Simulation
• Theory of Simulation
• Potentials and Pitfalls
• Simulation and Tool Support
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module IV: Selected Applications of Process Modelling (ctd.)
4.5 Risk and Compliance Management
• Process and Risk Management
• Risk Modelling and Sensitivity Analysis
• The Sarbanes-Oxley Act
End of Day 4
Day 5 / Marcello La Rosa / Chun Ouyang
9:00 – 10:30 Module V: Business Process Automation
5.1 The gap between process modelling and process execution
5.2 Overview of process perspectives
5.3 Workflow Patterns
• Control-flow patterns
• Data patterns
• Resource patterns.
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module V: Business Process Automation (ctd.)
5.4 YAWL: A reference language for process automation
• Motivation and positioning
• Language concepts
• Model correctness
12:30 – 13:30 Lunch
13:30 – 15:00 Module V: Business Process Automation (ctd.)
5.5 YAWL: A reference implementation for process automation
• Process design environment
• Process runtime environment
• A Case Study: YAWL4Film
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module V: Business Process Automation (ctd.)
5.6 Advanced Topics
• Dealing with unexpected events and with process change
• Configuring reference process models
End of Day 5
Day 6 / Marcello La Rosa
9:00 – 10:30 Module VI: Principles of Service-Oriented Architectures (SOA)
6.1 Introduction to SOA
6.2 Service Analysis
• From services to process models
• From process models to services
• A hybrid approach: reconciling services and processes
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module VI: Principles of Service-Oriented Architectures (ctd.)
6.3 Service Design
• A hierarchical approach to service design
• Service viewpoints from a process-oriented perspective:
choreography, interface, orchestration
• Service adaptation
• Detailed service design: the BPEL (Business Process Execution Language) example
12:30 – 13:30 Lunch
13:30 – 15:00 Module VI: Principles of Service-Oriented Architectures (ctd.)
6.4 Case Study on Service Analysis and Design
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module VI: Principles of Service-Oriented Architectures (ctd.)
6.5 SOA Best Practices & Trends
• SOA Governance
• Open questions in SOA
• Trends in SOA
• General architecture for service ecosystems
End of Day 6
Day 7 / Tonia de Bruin / Jan Recker
9:00 – 10:30 Module VII: Business Process Lifecycle Management
7.1 Overview
7.2 Process Identification
• Process Selection
• Process Characterization
• Process Mining
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module VII: Business Process Lifecycle Management (ctd.)
7.3 Process Evaluation
• Value Chain Analysis
• Strategic Fit Analysis
• Process Portfolio Management
7.4 Process Modelling
• Process Modelling Tools
• Repository Management
• Organising a Process Modelling Workshop
12:30 – 13:30 Lunch
13:30 – 15:00 Module VII: Business Process Lifecycle Management (ctd.)
7.5 Process Analysis
• Modes of Analysis
• Issue Register and SWOT Analysis
• Benchmarking and Reference Models
7.6 Process Improvement
• Process Enhancement
• Process Innovation
• Process Derivation
• Process Utilisation
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module VII: Business Process Lifecycle Management (ctd.)
7.6 Process Improvement (ctd)
• Exercises
7.7 Process Implementation and Controlling
• Process Monitoring and Controlling
• Process Performance Measurement
End of Day 7
Day 8 / Tonia de Bruin
9:00 – 10:30 Module VII: Business Process Management Maturity
8.1 The Value Proposition of Measuring BPM Maturity
8.2 The Factors of BPM Maturity
• Strategic Alignment
• BPM Governance
• Culture
• People
• Methods
• Information Technology
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module VII: Business Process Management Maturity (ctd.)
8.3 Business Process Management Maturity Models
• Capability Maturity Model (CMM)
• Further Popular BPM Maturity Models
• QUT’s BPM Maturity Model
8.4 The Assessment Framework
• Audience
• Data Gathering
• Workshops and Survey
12.30 – 13.30 Lunch
13:30 – 15:00 Module VII: Business Process Management Maturity (ctd.)
8.5 Contextual Factors
• Organisational Structures
• Workforce Demographics
• Legislative and Technology Drivers
• Capital Asset and Market Base
• Criticality of Non-Performance
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module VII: Business Process Management Maturity (ctd.)
8.6 Case Studies in BPM Maturity
End of Day 8
Day 9 / Michael Rosemann / Jan Recker
9:00 – 10:30 Module IX: Six Sigma
9.1 Introduction to Six Sigma
• Origins and History
• Concepts
• Introduction to DMAIC
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module IX: Six Sigma (ctd.)
9.2 DMAIC Simulation Study
• Simulation
• Define Phase
• Measure Phase
12:30 – 13:30 Lunch
13:30 – 15:00 Module IX: Six Sigma (ctd.)
9.2 DMAIC Simulation Study (ctd.)
• Analyse Phase
• Improve Phase
• Control Phase
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module IX: Six Sigma (ctd.)
9.3 Case Studies
• Best Practices
• Potential and Pitfalls
9.4 Discussion
• Six Sigma and BPM
End of Day 9
Day 10 / Michael Rosemann
9:00 – 10:30 Module X: Individualising BPM for your Organisation
10.1 International Case Studies
• Business Process Management Governance
• Business Process Management Monitoring
• Business Process Compliance Management
10:30 – 11:00 Morning Tea
11:00 – 12:30 Module X: Individualising BPM for your Organisation (ctd.)
10.2 Drivers, Strategic Alignment
10.3 BPM Governance
12:30 – 13:30 Lunch
13:30 – 15:00 Module X: Individualising BPM for your Organisation (ctd.)
10.4 Your BPM Products
10.5 Your BPM Roadmap
15:00 – 15:30 Afternoon Tea
15:30 – 17:00 Module X: Individualising BPM for your Organisation (ctd.)
10.6 Your Process Architecture
10.7 Your Process Modelling Approach
Conclusion, Discussion and Q&A
End of Day 10
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