Agendas for Ten One-day BPM Training Seminar Modules Day 1 / Michael Rosemann 9:00 – 10:30 Module I: Organisation of this Course 1.1 Overview • Welcome • Participants Introduction • Objectives, Agenda, Resources, Expectations 1.2 Introduction • Positioning Business Process Management • Course Resources • Overview of the following modules 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module II: Business Process Management 2.1 Characteristics of Business Process Management • What is a Business Process? • Value Proposition of Business Process Management • Business Process Management Maturity (Introduction) • Case Studies 2.2 Business Process Management Concepts • Scientific Management and Industrial Engineering • Quality Management and Six Sigma • Production Management and Logistics 12:30 – 13:30 Lunch 13:30 – 15:00 Module II: Business Process Management (ctd.) 2.2 Business Process Management Concepts (ctd.) • Supply Chain and Customer Relationship Management • Business Process Re-Engineering • Service-enabled Business Process Management 2.3 Process versus Resource Efficiency 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 An Example for Business Process Improvement • Redesigning Procurement (Group Work, to be finalised until Day 2) End of Day 1 Day 2 / Jan Recker / Marcello la Rosa 9:00 – 10:30 An Example for Business Process Improvement • Redesigning Procurement (Group Work: Presentations and Discussions) 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module III: Business Process Modelling 3.1 Introduction to Business Process Modelling • The Value Proposition of Business Process Modelling • Perspectives, Paradigms and Selected Techniques • Critical Success Factors of Process Modelling 3.2 Preparation of Process Modelling • Modelling Conventions • Modelling Project Management • Model Lifecycle Management • Perspectives, Paradigms and Selected Techniques 12:30 – 13:30 Lunch 13:30 – 15:00 Module III: Business Process Modelling 3.3 Introduction to BPMN • Origins and Development • Objectives and Charter • Position, Scope and Focus 3.4 Basic Control Flow Modelling with BPMN • Activity and Event Modelling • Control Flow Modelling • Artefact Modelling 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Lab Session (1) • Basic BPMN Process Modelling Exercises • Homework: Process Modelling Case Study (1) End of Day 2 Day 3 / Jan Recker / Marcello la Rosa / Moe Wynn 9:00 – 10:30 Module III: Business Process Modelling (ctd.) Review of Homework and Discussion 3.5 Organisational Modelling with BPMN • Principles of Organisational Modelling • Modelling Partners • Modelling Roles and Assignments • External and Internal Interactions 10:30 – 11:00 Morning Tea 11:00 – 12:30 Lab Session (2) • Organisational Modelling Exercises • Process Choreography versus Process Orchestration 12:30 – 13:30 Lunch 13:30 – 15:00 Module III: Business Process Modelling (ctd.) 3.6 Advanced Control Flow Modelling • Complex Gateways and Sub-Processes • Repetition and Arbitrary Loops 3.7 Event-based Decision Making • Event handling • Error handling • Exception handling 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Lab Session (3) • Advanced Modelling Exercises • Homework: BPMN Process Modelling Case Study (2) End of Day 3 Day 4 / Jan Recker 9:00 – 10:30 Module IV: Selected Applications of Process Modelling 4.1 Overview 4.2 Business Process Process Benchmarking • Reference Models (ITIL, PMBOK, etc.) • BPMN-based Process Analysis 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module IV: Selected Applications of Process Modelling (ctd.) 4.3 Enterprise Architecture Design • Selected Examples of Enterprise Architectures • Modelling Enterprise Architectures • The Value Proposition of Enterprise Architectures 12:30 – 13:30 Lunch 13:30 – 15:00 Module IV: Selected Applications of Process Modelling (ctd.) 4.4 Business Process Simulation • Theory of Simulation • Potentials and Pitfalls • Simulation and Tool Support 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module IV: Selected Applications of Process Modelling (ctd.) 4.5 Risk and Compliance Management • Process and Risk Management • Risk Modelling and Sensitivity Analysis • The Sarbanes-Oxley Act End of Day 4 Day 5 / Marcello La Rosa / Chun Ouyang 9:00 – 10:30 Module V: Business Process Automation 5.1 The gap between process modelling and process execution 5.2 Overview of process perspectives 5.3 Workflow Patterns • Control-flow patterns • Data patterns • Resource patterns. 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module V: Business Process Automation (ctd.) 5.4 YAWL: A reference language for process automation • Motivation and positioning • Language concepts • Model correctness 12:30 – 13:30 Lunch 13:30 – 15:00 Module V: Business Process Automation (ctd.) 5.5 YAWL: A reference implementation for process automation • Process design environment • Process runtime environment • A Case Study: YAWL4Film 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module V: Business Process Automation (ctd.) 5.6 Advanced Topics • Dealing with unexpected events and with process change • Configuring reference process models End of Day 5 Day 6 / Marcello La Rosa 9:00 – 10:30 Module VI: Principles of Service-Oriented Architectures (SOA) 6.1 Introduction to SOA 6.2 Service Analysis • From services to process models • From process models to services • A hybrid approach: reconciling services and processes 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module VI: Principles of Service-Oriented Architectures (ctd.) 6.3 Service Design • A hierarchical approach to service design • Service viewpoints from a process-oriented perspective: choreography, interface, orchestration • Service adaptation • Detailed service design: the BPEL (Business Process Execution Language) example 12:30 – 13:30 Lunch 13:30 – 15:00 Module VI: Principles of Service-Oriented Architectures (ctd.) 6.4 Case Study on Service Analysis and Design 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module VI: Principles of Service-Oriented Architectures (ctd.) 6.5 SOA Best Practices & Trends • SOA Governance • Open questions in SOA • Trends in SOA • General architecture for service ecosystems End of Day 6 Day 7 / Tonia de Bruin / Jan Recker 9:00 – 10:30 Module VII: Business Process Lifecycle Management 7.1 Overview 7.2 Process Identification • Process Selection • Process Characterization • Process Mining 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module VII: Business Process Lifecycle Management (ctd.) 7.3 Process Evaluation • Value Chain Analysis • Strategic Fit Analysis • Process Portfolio Management 7.4 Process Modelling • Process Modelling Tools • Repository Management • Organising a Process Modelling Workshop 12:30 – 13:30 Lunch 13:30 – 15:00 Module VII: Business Process Lifecycle Management (ctd.) 7.5 Process Analysis • Modes of Analysis • Issue Register and SWOT Analysis • Benchmarking and Reference Models 7.6 Process Improvement • Process Enhancement • Process Innovation • Process Derivation • Process Utilisation 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module VII: Business Process Lifecycle Management (ctd.) 7.6 Process Improvement (ctd) • Exercises 7.7 Process Implementation and Controlling • Process Monitoring and Controlling • Process Performance Measurement End of Day 7 Day 8 / Tonia de Bruin 9:00 – 10:30 Module VII: Business Process Management Maturity 8.1 The Value Proposition of Measuring BPM Maturity 8.2 The Factors of BPM Maturity • Strategic Alignment • BPM Governance • Culture • People • Methods • Information Technology 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module VII: Business Process Management Maturity (ctd.) 8.3 Business Process Management Maturity Models • Capability Maturity Model (CMM) • Further Popular BPM Maturity Models • QUT’s BPM Maturity Model 8.4 The Assessment Framework • Audience • Data Gathering • Workshops and Survey 12.30 – 13.30 Lunch 13:30 – 15:00 Module VII: Business Process Management Maturity (ctd.) 8.5 Contextual Factors • Organisational Structures • Workforce Demographics • Legislative and Technology Drivers • Capital Asset and Market Base • Criticality of Non-Performance 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module VII: Business Process Management Maturity (ctd.) 8.6 Case Studies in BPM Maturity End of Day 8 Day 9 / Michael Rosemann / Jan Recker 9:00 – 10:30 Module IX: Six Sigma 9.1 Introduction to Six Sigma • Origins and History • Concepts • Introduction to DMAIC 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module IX: Six Sigma (ctd.) 9.2 DMAIC Simulation Study • Simulation • Define Phase • Measure Phase 12:30 – 13:30 Lunch 13:30 – 15:00 Module IX: Six Sigma (ctd.) 9.2 DMAIC Simulation Study (ctd.) • Analyse Phase • Improve Phase • Control Phase 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module IX: Six Sigma (ctd.) 9.3 Case Studies • Best Practices • Potential and Pitfalls 9.4 Discussion • Six Sigma and BPM End of Day 9 Day 10 / Michael Rosemann 9:00 – 10:30 Module X: Individualising BPM for your Organisation 10.1 International Case Studies • Business Process Management Governance • Business Process Management Monitoring • Business Process Compliance Management 10:30 – 11:00 Morning Tea 11:00 – 12:30 Module X: Individualising BPM for your Organisation (ctd.) 10.2 Drivers, Strategic Alignment 10.3 BPM Governance 12:30 – 13:30 Lunch 13:30 – 15:00 Module X: Individualising BPM for your Organisation (ctd.) 10.4 Your BPM Products 10.5 Your BPM Roadmap 15:00 – 15:30 Afternoon Tea 15:30 – 17:00 Module X: Individualising BPM for your Organisation (ctd.) 10.6 Your Process Architecture 10.7 Your Process Modelling Approach Conclusion, Discussion and Q&A End of Day 10