Service Design & Logistics
Supplier Guide
Service Design & Logistics
Supplier Guide
MAN00010
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Service Design & Logistics
Supplier Guide
Copyright © 1999
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved Printed in U.S.A.
Proprietary, Unpublished Property of NCR Corporation
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Service Design & Logistics
Supplier Guide
Revision Record
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Revision
A
Date
Mar. 97
B
Feb. 98
C
1.00.00
May 99
Nov. 01
Remarks
Revised complete publication. (Released as
MAN00010)
Removed reference to AT&T GIS from sample
documents.
Revised complete publication.
Revised complete publication.
Service Design & Logistics
Supplier Guide
About This Guide
Purpose
The purpose of this guide is to assist all suppliers, current and
future, in conducting business with NCR-SD&L (Service Design and
Logistics).
Scope
This guide is designed to present the preferred business
expectations and standards to NCR-SD&L’s suppliers striving to
support the NCR world class service mission. In addition, NCR’s
expectations of Suppliers as outlined in this Guide are focused on
continuous improvement initiatives impacting all phases of logistical
operations.
Navigation Tips
This document is best viewed in Microsoft – Word, and navigation
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"Document Map". This opens a window on the left side of your
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Or if you prefer you can go to the Table of Contents and select the
page number of your area of interest to quickly move to the text.
In addition, there are both hyperlinks (Worldwide Web - URLs) that
will initiate internet connections, and cross-references in the
document that will move you within the document to the referenced
section. In both cases, they are preceded by the following italicized
text:
For more information see:
<Reference Information> and will be in a bold, underlined font.
To distinguish between a hyperlink and a cross-reference, a
hyperlink will begin with http://…, while the cross references identify
a section header.
Name Change
Our organizational name changed from Worldwide Service
Logistics (WSL) to Service Design and Logistics (SD&L) to reflect
the expanded role of our organization within NCR Corporation’s
Worldwide Customer Services Business Industry.
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Service Design & Logistics
Supplier Guide
Acronym Glossary
ANSI
ASN
CLCA
DCN
ECN
ECO
EDI
EIA
ESD
ESL
JEDEC
NFO
PDRC
PO
RA
RMA
SER
SD&L
SSLM
American National Standards Institute
Advance Shipment Notification
Closed Loop Corrective Action
Document Control Number
Engineering Change Notice
Engineering Change Order
Electronic Data Interchange
Electronic Industry Association
Electro Static Discharge
Emergency Stocking Location
Joint Electron Device Engineering Council
Next Flight Out
Parts Distribution and Repair Center (Peachtree City)
Purchase Order
Return Authorization
Return Material Authorization
Supplier Evaluation Report
Service Design & Logistics
Supplier Management
Table of Contents
ABOUT THIS GUIDE ................................................................................................................................................. 4
PURPOSE ..................................................................................................................................................................... 4
SCOPE ......................................................................................................................................................................... 4
NAVIGATION TIPS .......................................................................................................................................................... 4
NAME CHANGE ............................................................................................................................................................. 4
ACRONYM GLOSSARY ................................................................................................................................................... 5
TABLE OF CONTENTS .................................................................................................................................................... 5
SECTION 1 – ORDERS ........................................................................................................................................... 10
REFERENCE NUMBERS ................................................................................................................................................ 10
PURCHASE ORDER TERMS .......................................................................................................................................... 10
PURCHASE ORDER (DIRECT SHIPMENT)........................................................................................................................ 11
PURCHASE ORDER (CENTRAL STOCK PO) ................................................................................................................... 12
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PURCHASE ORDER (DIRECT SHIPMENT – INTERNATIONAL COUNTRY) ............................................................................. 13
EDI TRANSMISSIONS 850 – PURCHASE ORDER (ANSI X.12 VER 3070) [VIEW 1 OF 3] ..................................................... 14
EDI TRANSMISSIONS 850 – PURCHASE ORDER (ANSI X.12 VER 3070) [VIEW 2 OF 3] ..................................................... 15
EDI TRANSMISSIONS 850 – PURCHASE ORDER (ANSI X.12 VER 3070) [VIEW 3 OF 3] ..................................................... 16
DIRECT SHIP LABEL .................................................................................................................................................... 17
CENTRAL STOCK (ADDRESS LABEL) ........................................................................................................................... 17
EDI 810 – INVOICE TRANSMISSION(1 OF 2) ................................................................................................................... 18
EDI 810 - INVOICE TRANSMISSION (2 OF 2) ................................................................................................................... 19
SECTION 1A - DIRECT SHIP ORDERS .................................................................................................................. 20
GENERAL INFORMATION .............................................................................................................................................. 20
SD&L SALES ORDER NUMBER .................................................................................................................................... 20
ORDER PROCESSING................................................................................................................................................... 20
ORDER CONFIRMATION ............................................................................................................................................... 21
SD&L PROVIDED INFORMATION ................................................................................................................................... 22
FREIGHT MODE AND CARRIER DESIGNATION ................................................................................................................. 22
PACKING LIST............................................................................................................................................................. 22
SUPPLIER SHIPMENT NOTIFICATION.............................................................................................................................. 23
SHIPMENT LABELING ................................................................................................................................................... 23
INVOICING................................................................................................................................................................... 23
SECTION 1A1 - NEXT FLIGHT OUT (NFO) ORDERS ............................................................................................ 23
GENERAL INFORMATION ............................................................................................................................................... 23
SECTION 1A2 - EMERGENCY ORDERS ................................................................................................................ 24
GENERAL REQUIREMENTS ........................................................................................................................................... 24
SECTION 1B - INTERNATIONAL ORDERS............................................................................................................ 24
GENERAL REQUIREMENTS ........................................................................................................................................... 24
HAZARDOUS/RESTRICTED MATERIAL ........................................................................................................................... 25
EXPORT SHIPMENT PROCEDURES ................................................................................................................................ 25
FREIGHT MODE, CARRIER DESIGNATION, AND PICK-UP.................................................................................................. 25
AIRBORNE – AIRBILL REQUIREMENTS........................................................................................................................... 25
AIRBORNE EXPRESS AIRBILL ....................................................................................................................................... 26
SECTION 1C - PURCHASE ORDERS ..................................................................................................................... 26
GENERAL INFORMATION .............................................................................................................................................. 26
PURCHASE ORDER ACKNOWLEDGEMENT...................................................................................................................... 27
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PACKAGING AND LABELING ......................................................................................................................................... 27
SHIPMENT DESTINATION .............................................................................................................................................. 27
ADVANCE SHIPMENT NOTIFICATION .............................................................................................................................. 28
CARRIER DESIGNATION ............................................................................................................................................... 28
INVOICING .................................................................................................................................................................. 29
DISCREPANT RECEIPTS ............................................................................................................................................... 29
OVERAGES ................................................................................................................................................................. 29
SHORTAGES ............................................................................................................................................................... 29
SECTION 2 - PACKAGING AND LABELING .......................................................................................................... 30
PACKAGING AND IDENTIFICATION ................................................................................................................................. 30
GENERAL REQUIREMENTS ........................................................................................................................................... 30
MARKING AND LABELING ............................................................................................................................................. 30
BAR CODE USAGE ...................................................................................................................................................... 31
CATEGORIES OF PACKAGING ....................................................................................................................................... 31
SMALL LOOSE PARTS .................................................................................................................................................. 31
INDIVIDUAL ELECTRONIC COMPONENTS ........................................................................................................................ 31
PRINTED CIRCUIT BOARDS (PCB) ................................................................................................................................ 31
MODULES ................................................................................................................................................................... 32
CABINETS, PANELS, FORMICA TOPS, ETC. .................................................................................................................... 32
MOTORS TRANSFORMERS, LARGE CAPACITORS, ETC. ................................................................................................... 32
PALLETIZED MATERIAL ................................................................................................................................................ 32
PACKAGING QUALITY REQUIREMENTS .......................................................................................................................... 33
CLEANLINESS ............................................................................................................................................................. 33
ASSEMBLIES PER CONTAINER ...................................................................................................................................... 33
REUSABLE CONTAINERS .............................................................................................................................................. 33
PACKAGE DESIGN ....................................................................................................................................................... 33
HANDLING HAZARDS.................................................................................................................................................... 33
INTERNAL PACKAGING MATERIAL .................................................................................................................................. 33
LOOSE FILL RESTRICTIONS .......................................................................................................................................... 33
MAXIMUM WEIGHT ...................................................................................................................................................... 34
ESD PROTECTIVE MATERIALS ..................................................................................................................................... 34
PACKAGE APPEARANCE STANDARDS – REUSABLE PACKAGING ..................................................................................... 35
LABELS ...................................................................................................................................................................... 35
TAPE.......................................................................................................................................................................... 35
PACKAGE CONDITION .................................................................................................................................................. 35
STATIC BAG REUSE..................................................................................................................................................... 36
PACKING LIST/SHIP CONTAINER .................................................................................................................................. 36
PACKING LIST............................................................................................................................................................. 37
DIRECT SHIPMENT - PACKING LIST ............................................................................................................................... 37
PURCHASE ORDER - PACKING LIST............................................................................................................................... 37
SHIPPING LABEL ......................................................................................................................................................... 38
DIRECT SHIPMENT LABEL GUIDELINES .......................................................................................................................... 38
PURCHASE ORDER - LABEL .......................................................................................................................................... 38
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SECTION 3 - PROCUREMENT PRACTICES .......................................................................................................... 39
GRATUITIES, GIFTS, OR SPECIAL CONSIDERATION ......................................................................................................... 39
CONFIDENTIALITY........................................................................................................................................................ 39
CONFLICT OF INTEREST ............................................................................................................................................... 39
COMPETITION ............................................................................................................................................................. 40
SOCIOECONOMIC CONSIDERATIONS................................................................................................................................. 40
SUPPLIER QUALITY CONTROL PROCESS ....................................................................................................................... 40
QUALITY POLICY ......................................................................................................................................................... 40
ENVIRONMENTAL POLICY............................................................................................................................................. 41
HAZARDOUS/RESTRICTED MATERIAL ........................................................................................................................... 42
ELECTROSTATIC DISCHARGE CONTROLS ...................................................................................................................... 42
SHIPMENT INSPECTION ................................................................................................................................................ 43
CLOSED LOOP CORRECTIVE ACTION ............................................................................................................................ 43
SUPPLIER SCORECARD ............................................................................................................................................... 44
TOOLING AND ARTWORK ............................................................................................................................................. 44
ELECTRONIC DATA INTERCHANGE (EDI) ....................................................................................................................... 44
SECTION 4 - TRANSPORTATION .......................................................................................................................... 46
SHIPPING METHODS .................................................................................................................................................... 46
GENERAL INSTRUCTIONS ............................................................................................................................................. 46
TRANSPORTATION ASSISTANCE ................................................................................................................................... 46
DEFAULT SHIPPING METHOD – LOW COST .................................................................................................................... 46
ROUTING INSTRUCTIONS .............................................................................................................................................. 46
UNITED STATES (AIR ONLY TO HAWAII AND ALASKA ....................................................................................................... 47
FREIGHT CHARGES ..................................................................................................................................................... 47
NOTED EXCEPTION: STRATEGIC PARTNERS ................................................................................................................... 48
BILL OF LADING / AIR WAYBILL – GENERATION ............................................................................................................. 48
SHIPMENT CONSOLIDATION ......................................................................................................................................... 50
LTL FREIGHT CLASSIFICATION .................................................................................................................................... 50
SERVICE DEFINITION ................................................................................................................................................... 50
HAZARDOUS/RESTRICTED MATERIAL ........................................................................................................................... 50
IMPORT SHIPMENT PROCEDURES ................................................................................................................................. 51
DOCUMENTATION REQUIREMENTS ................................................................................................................................ 51
COUNTRY OF ORIGIN MARKINGS .................................................................................................................................. 51
GENERAL REQUIREMENTS ........................................................................................................................................... 51
FOREIGN MANUFACTURE MARKINGS ............................................................................................................................. 52
CUSTOMS SUGGESTED METHODS OF MARKING ............................................................................................................. 53
HAZARDOUS/RESTRICTED MATERIAL ............................................................................................................................ 54
AIRBILL / WAYBILL ...................................................................................................................................................... 54
COMMERCIAL INVOICE ................................................................................................................................................. 54
PACKING LIST............................................................................................................................................................. 56
CARRIER DESIGNATION ............................................................................................................................................... 56
SHIPPING CONTAINER ................................................................................................................................................. 57
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SHIPPING NOTIFICATION .............................................................................................................................................. 57
AIR EXPRESS AND AIR FREIGHT SHIPMENTS.................................................................................................................. 57
OCEAN SHIPMENTS ..................................................................................................................................................... 57
SECTION 5 - ENGINEERING CHANGES ................................................................................................................ 58
NOTIFICATION ............................................................................................................................................................. 58
ENGINEERING CHANGE NOTICE .................................................................................................................................... 58
SECTION 6 - INVOICE AND PAYMENT .................................................................................................................. 61
MINIMUM INVOICE REQUIREMENTS ............................................................................................................................... 61
TERMS OF PAYMENT ................................................................................................................................................... 61
NON-EDI DIRECT SHIPMENT ORDER - INVOICES ............................................................................................................ 62
EDI INVOICES ............................................................................................................................................................. 62
SECTION 7 - REPAIR .............................................................................................................................................. 63
GENERAL REQUIREMENTS ........................................................................................................................................... 63
GENERAL INFORMATION .............................................................................................................................................. 63
REPAIR PURCHASE ORDERS ........................................................................................................................................ 63
PURCHASE ORDER ACKNOWLEDGEMENT ..................................................................................................................... 63
RECEIPT VALIDATION .................................................................................................................................................. 64
PROBLEMS AND CORRECTIVE ACTIONS ........................................................................................................................ 64
PROBLEM ................................................................................................................................................................... 64
CORRECTIVE ACTION .................................................................................................................................................. 64
TRANSPORTATION DAMAGE ......................................................................................................................................... 65
WARRANTY ................................................................................................................................................................ 65
SPECIFICATIONS ......................................................................................................................................................... 65
REPAIR EXCEPTIONS ................................................................................................................................................... 66
SCRAP ....................................................................................................................................................................... 66
UN-REPAIRABLE .......................................................................................................................................................... 66
PRODUCT APPEARANCE .............................................................................................................................................. 66
REWORK LABEL ......................................................................................................................................................... 67
DEFECTIVE PART ID TAG............................................................................................................................................. 69
DEFECTIVE LABEL - EXAMPLE...................................................................................................................................... 69
SD&L (INTERNAL) RETURN MATERIAL AUTHORIZATION LABEL -EXAMPLE ...................................................................... 70
OUTBOUND REPAIR ORDER - SHIPPING LABELS ............................................................................................................ 71
PICK LABEL................................................................................................................................................................ 71
OVER-PACK CONTAINER - LABEL ................................................................................................................................ 72
OVER-PACK LABEL..................................................................................................................................................... 72
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Section 1 – Orders
Reference Numbers
SD&L transmits Orders to suppliers in one of two methods:
1) Hardcopy Purchase Order Documentation
2) Electronic Data Interchange Transaction
Regardless of the transmission method, specific fields may be
required to correctly receive and pay for an order. The following
examples identify the location of the fields, and how to apply them
to your shipment.
Your assistance will allow us to properly receive your shipment,
associate it to our purchase order, and relate it to your invoice.
Purchase Order Terms
The definition of Purchase Order terms is defined by NCR-SD&L.
Should there be a question regarding a term, please contact
Supplier Management at (770) 631-6909.
Due Date – This is the expected NCR dock date, we expect all
orders to arrive at there destination by this date. Please execute
your shipment to allow for normal transportation and processing
delays, and strive for the dock date. Your shipment may be
returned if excessively early or late.
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Purchase Order
(Direct Shipment)
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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Purchase Order
(Central Stock PO)
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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Purchase Order
(Direct Shipment –
International Country)
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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EDI Transmissions 850 –
Purchase Order
(ANSI X.12 ver 3070)
[view 1 of 3]
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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EDI Transmissions 850 –
Purchase Order
(ANSI X.12 ver 3070)
[view 2 of 3]
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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EDI Transmissions 850 –
Purchase Order
(ANSI X.12 ver 3070)
[view 3 of 3]
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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Direct Ship Label
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
Central Stock
(Address Label)
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EDI 810 – Invoice
Transmission(1 of 2)
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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EDI 810 - Invoice
Transmission (2 of 2)
REFERENCE FIELDS:
1. Purchase Order# or
Purchase Order# - Release#
2. Destination Address
3. Sales Order #
(req’d on Direct Ship orders)
4. Customer Order #
(req’d on Direct Ship orders)
5. Billing Address
6. Standard Payment Terms
7. Designated Shipment Carrier
8. Freight Terms
9. Buyer’s Note
(if req’d)
10. NCR Part Number
Expected NCR Dock Date
Quantity and Unit of Measure
Unit Price
PO Line Price
11. Supplier Part Number
(if req’d)
12. Part Description
(if req’d)
13. Shipment Identifier (SID)
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Section 1A - Direct Ship Orders
General Information
NCR, Service Design & Logistics (SD&L) utilizes the direct
shipment method of procurement when appropriate. The process
requires shipment of parts from the Supplier location directly to an
NCR location or customer site. Our expedite team will submit these
orders utilizing various transmission methods (fax, EDI, telephone,
etc.).
SD&L is responsible for placing all emergency orders. If you
receive a request for an NCR service part from any other NCR
location or facility, please deny this request and have them contact
SD&L-Order Management and Information at (800) 438-7830, for
assistance.
NCR - SD&L operates 24 hours a day, seven days a week. In
critical situations, SD&L may contact you after normal business
hours for emergency service.
SD&L Sales Order
Number
This is a tracking number assigned by SD&L when the emergency
order is initiated. It is required on the packing list, and must be
referenced during order confirmation.
For more information see:
Section 1 – Orders - Reference Numbers
Order Processing
NFO (Next Flight Out) - SD&L requires that Supplier process the
order. When Supplier has an estimated time of completion for
picking and packing the part (within two hours), we require that
Supplier call:
USA Destination Only (888) 895-3572
Non-USA Destination (800) 789-8988
to make shipping arrangements. The SD&L Tracking number is
required to initiate this transportation process.
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Emergency - SD&L requires that you process the order and initiate,
on the same day, an overnight service shipment.
If Suppliers are not able to meet this requirement, you must call
SD&L Customer Services @ (800) 438-7830.
Order Confirmation
SD&L uses Advance Shipment Notification to prepare for Purchase
Order receipts and to target order tracing activity.
Suppliers are expected to provide the following data elements:
1. PO Number
2. Ship Date
3. Carrier Airbill or Waybill Number.
4. Carrier
5. NCR Part Number.
6. Ship Quantity
In addition, based on the type of order we may request:
7. Sales Order Number (Direct Orders only)
8. Purchase Order Release Number (Blanket Purchase Orders
only)
This information is to be communicated in the following order of
preference, via:
1. EDI transaction 856 - Advance Shipment Notification
2. Email submission - Daily or every time you ship, using the
attached spreadsheet (ASN_Macro.xls - do not alter the
format), and email to:
sn210023@ncr.com
3. Telephone, by calling the Purchasing – Expedite Team member
who initiated the order or faxing the information to (770) 4877162.
In the future, SD&L will define the requirements, and provide the
bar code format and content when shipments are sent to central
stock that will allow us to expedite each PO receipt.
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SD&L Provided
Information
For each order, the following information will be provided to you (do
not change this information without informing the person who
initiated the order):
Destination Business/Company Name
Destination Address
Supplier part number
Part description
NCR -SD&L part number
Order quantity
Purchase Order number
Customer Order number
Sales Order number
Order Shipping Method
Order Priority
NFO (Next Flight Out)
Overnight (Next Day Delivery)
Regular (Second Day)
For more information see:
Section 1- -Orders -Reference Numbers
Freight Mode and Carrier
Designation
Mode of shipment is determined by the order priority and
destination.
For more information see:
Section 4 – Transportation - Routing Instructions
Packing List
The Packing List must include the Sales Order number (above) and
all of the requirements in the Packing List/Shipment Container
Section.
For more information see:
Section 2 – Packaging and Labeling -
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Packing List
Supplier Shipment
Notification
Confirmation of the shipment will occur when the designated
courier accepts the shipment. The Supplier provides SD&L with the
following information upon Supplier’s shipment of inventory to an
NCR location:
SD&L Sales Order Number
Supplier Shipment Notification Number
Quantity Shipped
NCR Part Number
Airbill/Waybill Number
Carrier Name
Waybill Preparation Date
Shipment Labeling
For more information see:
Section 2 - Packaging and Labeling - Shipping Label - Direct
Shipment Label Guidelines
Invoicing
The Invoice must include the Sales Order number (above) and all
of the requirements in the “Invoice and Payment” section. All
transportation costs are billed directly to NCR by our transportation
vendor. Therefore, Supplier invoice must not include any
transportation expense (freight, shipping/handling, insurance).
For more information see:
Section 6 - Invoice and Payment
Section 1A1 - Next Flight Out (NFO)
Orders
General Information
Should NCR, Service Design & Logistics (SD&L), not have a part(s)
required to fill an emergency order, our Expedite Team will contact
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a Supplier and request NEXT FLIGHT OUT (NFO) emergency
service. This requires that the part be picked, packed, and ready
for shipment within two hours. SD&L will handle all of the logistics
for shipping the part (courier selection - pick-up, flight selection, and
air waybill generation).
All of the requirements defined for Direct Ship Orders apply.
For more information see:
Section 1A - Direct Ship Orders
Section 1A2 - Emergency Orders
General Requirements
Should NCR, Service Design & Logistics (SD&L), not have a part(s)
required to fill an emergency order, our Expedite Team will contact
a Supplier and request emergency service.
If you are capable of filling the order, the following information will
be provided to you:
All of the requirements defined for Direct Ship Orders apply.
For more information see:
Section 1A - Direct Ship Orders
Section 1B - International Orders
General Requirements
Should NCR, Service Design & Logistics (SD&L), not have a part(s)
required to fill an International Order, our Expedite Team will
contact a Supplier and request an International Order.
If you are capable of filling the order, the following information will
be provided to you:
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All of the requirements defined for Direct Ship Orders apply; in
addition to the following special requirements.
For more information see:
Section 1A - Direct Ship Orders
Hazardous/Restricted
Material
Hazardous/Restricted materials may have country specific
requirements.
Export Shipment
Procedures
All export orders received by you from NCR need to comply with
the following shipping instructions.
1. Ship all orders to the following address:
NCR
SHIP DIRECT PROGRAM
3550 State Route 73
Building 9
WILMINGTON, OHIO 45177
2. Export shipments with unique Sales Order Numbers must be
shipped in separate boxes and assigned an individual Airborne
Express Airbill.
Freight Mode, Carrier
Designation, and Pick-up
Use Airborne Express to ship all orders to the above address,
check the “Bill 3rd party” box and insert Account No. 138745366 on
the airbill.
Please schedule pick up with the local Airborne office or call their
Customer Service Center at 1-800-247-2676.
Airborne – Airbill
Requirements
When completing the Airborne Airbill for an International Order
specific elements must be completed to allow the order to be
forwarded to the proper international location:
1. The “Express” service type must be designated
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2. The Sales Order Number should be entered in the “Billing
Reference” field of the Airbill
Note:. If this is not possible because of an automated Airbill
system, you must provide the Sales Order Number on the
address label. Further, if you put the Sales Order Number on
the shipping label it must be clearly identified as “Sales Order
Number”.
For more information see:
Section 1 - Orders – Reference Numbers
Airborne Express Airbill
Section 1C - Purchase Orders
General Information
NCR, Service Design & Logistics (SD&L), will issue a Purchase
Order (PO) to our suppliers to record the procurement transaction.
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When suppliers receive a SD&L Purchase Order, the data should
be reviewed and verified. Any discrepancies should be noted on
the Purchase Order and be reviewed and corrected, if necessary,
with SD&L Purchasing within 10 days of the date of the Purchase
Order. A copy of the standard NCR Purchase Order is attached on
the following page.
Note – Telephone number contact information found in the
“Address Field” of the Purchase Order or EDI transmission is for
use on the airbill of shipment to “hold for pick-up” locations. This is
not a number that the supplier should be calling for information
about the Purchase Order.
For more information see:
Section 1 - Orders – Reference Numbers
Purchase Order
Acknowledgement
If you agree with the information, sign and return a copy of the PO.
If you don't agree with the information, draw a line through your
concern, record your information on the PO, sign, and return a
copy.
If you are communicating via EDI, the acknowledgement is the 855
transaction
Packaging and Labeling
For more information see:
Section 2 - Packaging and Labeling
Shipment Destination
Purchase Orders are for establishing or maintaining our central
stock, these orders should be addressed consistent with the
following example:
NCR Corporation
Peachtree City - Parts Distribution and Repair Center
200 Highway 74 South
Building C
Peachtree City, GA 30269
Attn: <Purchase Order(s) Numbers(s)>
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Advance Shipment
Notification
SD&L uses Advance Shipment Notification to prepare for Purchase
Order receipts and to target order tracing activity.
SD&L must receive Advance Shipment Notification when orders are
destined for our central stocking locations (Peachtree City-Parts
Distribution and Repair Center, Masstricht-European Logistic
Center or Asia/Pacific Logistic Center).
Suppliers are expected to provide the following data elements:
1. PO Number
2. Ship Date
3. Carrier Airbill or Waybill Number.
4. Carrier
5. NCR Part Number.
6. Ship Quantity
In addition, based on the type of order we may request:
7. Sales Order Number (Direct Orders only)
8. Purchase Order Release Number (Blanket Purchase Orders
only)
This information is to be communicated in the following order of
preference, via:
1. EDI transaction 856 - Advance Shipment Notification
2. Email submission - Daily or every time you ship, using the
attached spreadsheet (ASN_Macro.xls - do not alter the
format), and email to:
sn210023@ncr.com
3. Telephone, by calling the Purchasing – Expedite Team member
who initiated the order or faxing the information to (770) 4877162.
In the future, SD&L will define the requirements, and provide the
bar code format and content when shipments are sent to central
stock that will allow us to expedite each PO receipt.
Carrier Designation
Only Carriers designated by SD&L shall be utilized.
For more information see:
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Section 4 - Transportation - Routing Instructions
Invoicing
Transportation costs are billed directly to NCR by our transportation
vendor. Therefore, invoices for service parts must not include any
transportation expense (freight, shipping/handling, insurance).
For more information see:
Section 6 - Invoice and Payment
Discrepant Receipts
NCR will only pay invoices where the Purchase Order, Physical
Receipt and Invoice match.
Overages
Shipment overages will be returned immediately at cost to the
supplier.
Shortages
Shortages will be reconciled with the Receiving Department and
request for payment on invoice will only be made for the amount of
product received.
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Section 2 - Packaging and Labeling
Packaging and
Identification
NCR, Service Design and Logistics (SD&L), requires that each
service part arrive individually packaged, so that parts can be
distributed one at a time to our customers. However, the supplier
may consolidate the individually packaged parts into an overpack
container or ship on a pallet.
Note: Export (International) drop-shipments to Airborne must be
shipped in separate packages since Airborne cannot reopen
packages.
Packaging materials are subject to qualification by NCR - SD&L.
Contact SD&L Supplier Management (770) 631-6909 for currently
approved sources for boxes, ESD shielded bags, and rework
labels. Any exceptions should be negotiated with SD&L Supplier
Management at (770) 631-6909.
The following packaging and identification information was
developed to help the Supplier understand our requirements.
Failure to comply with these requirements will be documented, and
can delay invoice reconciliation or cause Supplier shipment to be
rejected.
General Requirements
All packaging is to be in accordance with National Motor Freight
Classification (NMFC) requirements and meet the National Safe
Transit Association (NSTA) pre-shipment test procedures. Pack
service parts individually so that protection in the distribution
environment is provided. Be sure that the interior and exterior
packaging provides adequate protection to prevent damage during
transportation, storage, and handling.
Marking and Labeling
Each part must be identified with an NCR 10 digit part number or
the supplier's part number. However, the individual package must
be designated with the NCR 10 digit part number, the SD&L PO
number, and (if applicable) the vendor number provided to SD&L
and currently on our system Small and loose parts should be
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packaged as described below under, Categories of Packaging, and
must have the part number on the package. Letters and numbers
must be minimum 8 point font and clearly legible. Handwritten
markings must be neat and uniformly printed.
Bar Code Usage
SD&L would prefer each of these data elements be bar-coded
using 10 Mil, “Code 3 of 9” symbology including printing the
information in human readable format - 8 point font minimum.
Please be advised that NCR SD&L uses “Code 128” bar-code as a
standard for automated conveyor equipment (overhead bar-code
reader/scanners) which is used for material handling of product
throughout the Distribution Center. Therefore, the use of code 128
bar-code for individual product labeling and marking is prohibited.
Categories of Packaging
Small Loose Parts
Parts such as springs, screws, fasteners, etc. can be packed in
bulk for shipment to SD&L. Because it is the nature of certain parts
(such as springs) to interlock, individual packaging or layering may
be required to prevent interlocking.
Individual Electronic Components
Parts such as integrated circuits, transistors, light emitting diodes,
etc. can be packed in bulk; however, components that are sensitive
to electrostatic discharge (ESD) damage must be packaged in a
static safe container that complies with the ESD Protective
Materials information found in this section.
Printed Circuit Boards (PCB)
When packaging PCBs, their fragility should be considered. All
PCBs must be protected from ESD damage. They should be
packaged one part or assembly per container. The container
should be foam-lined, corrugated cardboard or a plastic clamshell,
and either type should be reusable.
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Modules
Parts in this category include disk drives, cathode ray tubes,
printers, keyboards, power supplies, etc. Package considerations
must include protection from ESD, shock, vibration, and other
distribution hazards. Pack these parts individually, in a reusable
container. (Large volumes of this type product should be shrink
wrapped and palletized on a 42" x 42" x 5.5" pallet. The height of
the palletized product should be no more than 48 inches high for a
total pallet/product height of 53.5 inches. The weight of the
combined pallet/product should not exceed 1200 pounds).
Cabinets, Panels, Formica Tops, Etc.
Protect these parts using a type of cushion wrap to prevent damage
from abrasion and impact. Pack them individually, in a container
appropriate for stocking and shipping to final destination.
Motors Transformers, Large Capacitors, Etc.
Package large, heavy parts (50 pounds or greater) individually.
Because of the weight, select a reusable, high strength corrugated
cardboard product, such as double wall or triple wall and/or wood
pack for these parts. (Large volumes of this type product should be
shrink wrapped and palletized on a 42" x 42" x 5.5" pallet. The
height of the palletized product should be no more than 48 inches
high for a total pallet/product height of 53.5 inches. The weight of
the combined pallet/product should not exceed 1200 pounds).
Palletized Material
Parts in this category include power modules, filters, fixed disk
modules, etc. that are individually packaged. These parts will
remain on the pallet until ready for shipment to an SD&L customer.
The two categories of palletized material are as follows:
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Material that can not be stacked over two pallets high must not
exceed 1,200 pounds per pallet with maximum dimensions of
42" deep by 42" wide by 53.5" high. This type of material will be
stored at our part distribution center in pallet rack storage.
Material that can be stacked over two pallets high must not
exceed 500 pounds per pallet with maximum dimensions of 42"
deep by 42" wide by 53.5" high.
Service Design & Logistics
Supplier Guide
Packaging Quality
Requirements
The following packaging quality requirements apply to all service
parts. Any violation of these requirements may cause the shipment
to be rejected.
Cleanliness
All parts will be clean and free from foreign materials such as dirt,
flux, and dust.
Assemblies Per Container
Only one part or assembly should be packed per container.
Reusable Containers
The use of a container previously used by other suppliers is not
permitted unless the package is specifically designed for the part
and is in good condition. Refer to “Package Appearance Standards
- Reusable Packaging” in this section.
Package Design
Package design should be such that parts may be removed without
damaging or destroying the package.
Handling Hazards
Containers must be free from handling hazards such as staples,
loose banding, protruding nails, etc.
Internal Packaging Material
Sawdust, excelsior, shredded paper, and newsprint are not
acceptable as internal packaging material. Other internal
packaging and cushioning is left to your judgment, in accordance
with current regulatory requirements.
Loose Fill Restrictions
When loose fill material is used for cushioning, parts or modules
with open cavities should be wrapped to prevent the loose fill from
contaminating the part.
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Maximum Weight
Unless the weight of an individual part makes it prohibitive, the
maximum weight of an individual package can not exceed 50
pounds.
ESD Protective Materials
All electronic assemblies are to be stored and shipped in a sealed
static shielded container, that is marked with an industry-standard
Static Awareness Symbol, reference American National Standards
Institute (ANSI) and Electronic Industry Alliance (EIA) ANSI/EIA471. The static awareness label identifies contents that are staticsensitive and require special handling precautions at the receiving
end.
The ESD shielded part must be over-packed in a manner that will
comply with the preceding SD&L packaging requirements.
Suppliers should package parts consistent with the standard
developed by the American National Standards Institute (ANSI) and
Electronic Industry Alliance (EIA) ANSI/EIA-541 Packaging
Materials Standards for ESD Sensitive Items, or a similar industry
standard program. Note: Pink Poly is not a shielded, static-safe
material.
For more information see:
http://global.ihs.com/industry_stds.cfm?customer_id=%21%25C%2BK%
0A&shopping_cart_id=%26%2487%2EI%408O%0A&country_code=US
&lang_code=ENGL&org_group=ELEC
The following information will aid in the proper selection and sealing
process for a static shielding bag:
Select a bag size that will provide a minimum of one-inch
overlap on the open end of the bag when the part is enclosed.
Fold the open end over and secure it with a label that
designates Static Sensitive Part.
If you do not currently have an ESD program, you should
implement one immediately. Review the recommendation at the
following link:
For more information see:
Section 3 - Procurement Practices - Electrostatic Discharge
Controls
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Package Appearance
Standards – Reusable
Packaging
This information defines the package appearance guidelines that
must be followed when reusing packaging for a part. This
requirement should be followed for all purchase orders being
returned to SD&L and all individual parts being shipped to any of
our field locations or our customers.
If for some reason the requirements cannot be met, the box must
be replaced.
Labels
A box should have no more than three types of labels (This does
not include Supplier logo or brand labels). The following labels are
allowed:
Shipping
Product Identification / Part Number
Handling
Labels can be up to four layers thick. The same type label should
be placed over an older label. Hand written information must be
neat and uniformly printed. Miscellaneous writing, information that
would not normally be classified as labeling, and cross outs are not
allowed on a package.
Tape
Containers may have a maximum of two layers of masking tape or
four layers of shipping tape. Reusable boxes will typically have
shipping and sealing tape on them. A box should not have
excessive tape. If additional layers cannot be removed without
marring the container surface, the container must be replaced.
Package Condition
The following must be considered for all containers.
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There should be no crushed corners on boxes.
There should be no holes in the boxes.
The cardboard layers of a box cannot be torn to expose the
corrugation.
The box should be of such size as to not change its contour
when the part is inside.
Service Design & Logistics
Supplier Guide
Certain type parts require specialized packaging. The same type
package should be used at all times for the parts.
Static Bag Reuse
All static sensitive products must be shipped in ESD shielded bags,
unless otherwise authorized by SD&L-Purchasing. The following
requirements must be followed for static bag reuse. If for some
reason the requirements cannot be met, the bag must be replaced.
Static bags should be larger than the part itself so that the bag
can be folded with a minimum one-inch overlap.
Bags should not be torn or have holes in them.
Bags should not have excessive wrinkles or creases.
All static bags must be sealed with a static label.
Static labels used to seal a bag should be no more than two layers
thick. If a static label is torn for any reason, another static label
must be placed over the older label.
Packing List/Ship
Container
All shipments must include a packing list. An Incomplete or Missing
packing list is a major contributor to discrepant receipts and
invoicing problems. Manual effort is required to resolve these
problems. If resolution cannot be made, SD&L will immediately
return the shipment at Supplier’s expense.
The packing list must accompany each shipment and be securely
fastened to the outside of the container.
If multiple containers/skids make-up a shipment put a packing list
on each container.
If multiple PO Lines (different part numbers) are contained in a
shipment (over-pack container), an "Over-Pack Container" packing
slip must be attached, with identification of the PO Lines, Part
Numbers and Quantities contained in the over-pack container.
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Packing List
Direct Shipment - Packing List
Must contain:
NCR Part Number
Sales Order number
Customer Engineer name (if provided by SD&L)
Customer Engineer Site Code (if provided by SD&L)
Location Site Code (if provided by SD&L)
Inventory Code (if provided by SD&L)
Rework Code (if provided by SD&L)
Customer PO numbers (FLIP Order Number)
For more information see:
Section 1 - Orders – Reference Numbers
Purchase Order - Packing List
Must contain:
Your company's name and address
Your Packing list or sales order number
Supplier part number
NCR part number
If there is no NCR part number on the packing list, and SD&L
cannot translate the supplier part number to an NCR part
number, the shipment will be returned at Supplier expense.
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Part Description
SD&L purchase order number
If there is no PO on the packing list, it will be considered a
Discrepant Receipt.
Quantity shipped
If the quantity shipped does not match the packing list, or the
SD&L PO quantity it will be considered a discrepant receipt.
Carton __ of __
Service Design & Logistics
Supplier Guide
Shipping Label
Direct Shipment Label Guidelines
Direct Shipments, because they go directly to our customers and
field locations, must be labeled with the following information in the
sample format below. Each product shipped on our behalf, must be
labeled with the NCR part number or the vendor part number
currently on our system. The outside shipping container should
have a label that has the following information which is provided on
the hard copy purchase order or within the EDI transmission:
Ship To Name
Ship To Address
Purchase Order #
Sales Order #
Quantity
Description
NCR Part Number
Customer PO Numbers (FLIP Order Number)
Customer Order # (also bar coded type 39)
For more information see:
Section 2 Packaging and Labeling - Bar Code Usage
EDI partners should also include:
Site # (CE Code)
CE Name
Customer # (Customer Location code)
Sample Direct Ship label format is approximately 4X6 inches. This
is the general format used by SD&L and recognized by NCR
Customer Engineers and Emergency Stocking Locations (ESL).
For more information see:
Section 1 – Orders – Reference Numbers – Direct Ship Label
Purchase Order - Label
For more information see:
Section 1 - Orders – Reference Numbers – Central Stock
(Address Label)
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Section 3 - Procurement Practices
Gratuities, Gifts, or Special
Consideration
NCR-Service Design & Logistics (SD&L) is proud of its relationship
with the suppliers who have served SD&L throughout the years.
SD&L business associations arose and continue to stand on the
basis of respect. We value our supplier’s goodwill, service, and
ability to provide quality materials and services at fair prices. SD&L
trusts that our suppliers respect our integrity and independence,
which are unencumbered by special interest and favoritism. NCRSD&L prohibits the exchange of money or gifts of any value from
suppliers or supplier’s employees for the purpose of obtaining
favorable treatment. For this reason, we must insist that a Supplier
and a Supplier’s employees not provide gifts or gratuities of any
kind to any employee of SD&L for the purpose of obtaining
favorable treatment.
NCR employees are not authorized to receive such gifts from
suppliers or to give anything (other than nominal value) to SD&L
customers that are connected in any way to a contract. Business
courtesies (i.e., occasional lunch or dinner of nominal value, or inplant refreshments) are permissible, provided they are in
furtherance of the business relationship, and cannot be reasonably
interpreted as an attempt to gain unfair business advantage or
otherwise reflect negatively on either business entity.
Confidentiality
It is the policy of SD&L to handle confidential or proprietary
information belonging to either SD&L or a supplier with respect,
confidentiality, and discretion, and never use such information for
personal gain. Proprietary Company information may not be
disclosed to any one without proper authorization. Proprietary
documents will be marked accordingly and will be kept protected
and secured.
Conflict of Interest
SD&L employees are to avoid any relationship, influence or activity
that might impair, or even appear to impair their ability to make
objective and fair decisions when performing their jobs.
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Competition
Goods and services may be acquired through a competitive
acquisition process designed to encourage qualified suppliers to
compete. The process shall provide clear and concise
requirements. The demonstrated and measured products of the
competitive process are improved cost/price, on-time delivery, and
higher quality. Noncompetitive acquisitions are an exception to the
norm, and shall be adequately reviewed and documented to set
forth the reasons for a noncompetitive acquisition, to establish the
determination of best value, and to ensure administrative controls
and safeguards.
Socioeconomic
Considerations
It is SD&L’s policy and philosophy to demonstrate the sense of
corporate responsibility to the communities in which we operate, to
promote economic development therein, and in some instances, to
support government contract eligibility and requirements. It is our
responsibility to develop and utilize small, disadvantaged, and
women-owned businesses when possible. Therefore, purchasing
personnel shall encourage the utilization of veterans, small socially
and economically disadvantaged, women-owned businesses, labor
surplus area concerns and handicapped workshops.
Supplier Quality Control
Process
Quality Policy
Quality excellence is the foundation for the management of our
business and the keystone of our goal of customer satisfaction. It
is, therefore, our policy to:
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QUALITY IS WHAT WE DO!
We will:
Provide Products and Services that Meet or
Exceed Our Customers’ Expectations
Focus on Improving the Effectiveness and
Efficiency of Our Processes
Promote Confidence and Trust in NCR by Living
Our Shared Values
- WSL Quality Policy
NCR Corporation (NCR), Service Design & Logistics (SD&L),
strives to conduct business with suppliers who share our quality
philosophy and who will share in the attainment of our quality
objectives.
We will work closely with our suppliers to ensure our mutual
success. Without exception, we expect our suppliers to be totally
committed to quality standards that allow them to provide only
defect-free products to SD&L. Where appropriate, we encourage
our suppliers to obtain registration to the internationally accepted
ISO 9000 Quality System Standard.
The following is an overview of the SD&L Quality function.
Maintain the SD&L Quality Management System, which is
based on the ISO 9002 Quality System Standard.
Continuously monitor the quality and performance of products
to assure conformance to defined requirements, specifications,
and documented procedures.
Sponsor quality related programs (analytical, statistical,
educational, corrective action, etc.).
Environmental Policy
NCR is a community leader in protecting our environment. We
expect our suppliers to minimize their impact on the environment as
well. As an ISO 14000 certified facility, we share our environmental
policy with our suppliers.
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Hazardous/Restricted
Material
Prior to shipment, Suppliers must supply SD&L-Supplier
Management - with a Material Safety Data Sheet (MSDS) for each
possible hazardous material shipped, if either of the following
conditions apply:
The material in question is one that has not previously been
purchased by, or shipped to SD&L; or
The MSDS has changed recently.
For more information see:
http://www.osha-slc.gov/Publications/MSDS/msdsform.html
Electrostatic Discharge
Controls
Static protection is needed whenever and wherever electronic
components are handled or shipped whether as a single device or
as an integrated part of a printed circuit board. Suppliers should
establish an ESD Control program consistent with the Joint
Electron Device Engineering Council (JEDEC) JESD625-A, or a
similar industry standard program.
For more information refer to:
http://www.jedec.org/
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For more information see:
Section 2- Packaging and Labeling - ESD Protective Materials
Shipment Inspection
All products purchased from or repaired by a supplier for the first
time will be subject to inspection at either the Peachtree City-Parts
Distribution and Repair Center (PDRC) or at the supplier's site.
Product manufactured using special tools such as molds, dies,
patterns, etc., for which SD&L is expected to pay, must first pass
first article inspection before any tooling charges will be paid.
Product, which has been repaired, is also subject to inspection with
payment contingent upon successful completion of the inspection.
Inspection may be based on the product's conformance to
functional specifications, engineering drawings, procurement
specifications, and SD&L standards for workmanship, ESD, and
packaging. Any rejected product will be returned for corrective
action.
Closed Loop Corrective
Action
To ensure each and every problem is resolved in a timely manner,
SD&L maintains a closed-looped corrective action (CLCA) system.
As a supplier, we request that you adopt this system, which is
comprised of the following elements:
Problem Identification
Determination of Root Cause
Timely and Effective Corrective Action
Verification of Corrective Action
Failure analysis investigation and results will be requested from our
suppliers when performance falls below expected quality levels or
as specified in contract terms and conditions. We understand that
a cooperative effort may be required to resolve specific issues and
we will drive identified internal actions. It should be noted that in
the event no investigation or corrective action occurs as requested
the Supplier’s status as a qualified supplier may be revoked subject
to the terms and conditions of the Supplier contract.
If suppliers have any questions concerning this requirement, call
SD&L-SD&L Services Supplier Management at (770) 631-6909.
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For assistance establishing a, industry standard, Problem and
Corrective Action process, review JEDEC Standard JESD671.
For more information see:
//www.jedec.com
Supplier Scorecard
The Supplier Scorecard will provide a monthly review and
evaluation of a supplier’s performance in regard to on-time delivery,
quality level, purchase price variance, and shipment conformance.
Supplier Management collects and monitors performance data that
will aid NCR in obtaining the best value, including excellent
performance, in its supplier partnerships. When necessary,
Supplier Management will coordinate the appropriate corrective
actions with Suppliers whose performance does not meet NCR
standards.
Tooling and Artwork
Tooling, artwork, manufacturing aids, or documentation that have
been paid for by an NCR facility can be used to make parts to
support NCR, Service Design & Logistics (SD&L) product
requirements. After production at the original NCR facility ceases,
SD&L continues to be responsible for obtaining parts for service
support.
Please contact the SD&L-Services Supply Management Buyer
before disposing of any NCR owned tooling or write to:
NCR Corporation
P. O. Box 2205
Peachtree City, Georgia 30269
Attention: SD&L- - Purchasing Manager
Electronic Data
Interchange (EDI)
NCR Corporation, Service Design & Logistics (SD&L), is actively
pursuing Electronic Data Interchange (EDI) as a way of
electronically transferring business information (purchase orders
(EDI 850), acknowledgments (EDI 855), invoices (EDI 810),
advance shipment notification (EDI 856), and defective material
receipt (EDI 861).
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It is important that our supplier partners have the ability to
communicate using EDI-Automated Order Processing. Some of
the benefits in doing so are as follows:
No hard copy purchase orders.
Accurate and complete transmitted information.
Reduced order processing time and expense.
Improved customer service.
SD&L conducts Full Cycle testing of each EDI transaction prior to
being placed into production between the companies. Once in
Production, each Supplier is monitored for increases in their
transactional error rate, in order for both companies to fully benefit
from the efficiencies of EDI.
NCR is represented on the American National Standards Institute.
We have adopted the ANSI X.12 standard; however, if you use
another standard, there are network companies that can provide
the translation.
If you are interested in pursuing Automated Order Processing with
NCR please refer to our web page for further instructions at:
http://www3.ncr.com/edi/supplier.htm
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Section 4 - Transportation
Shipping Methods
General Instructions
Routing Instructions are an extension to the Terms of Sale, and
adherence to these instructions is necessary to insure a
continuance of business with NCR Service Design & Logistics
SD&L is solely responsible to determine the carrier and level of
service.
SD&L bears and pays freight charges.
SD&L owns the goods in transit.
SD&L will coordinate any loss and damage claims (if any).
SD&L Suppliers are responsible to tender the shipment to the
designated carrier and insure proper packaging for safe arrival of
the shipment to the destination.
Transportation Assistance
Any questions regarding these requirements or exceptions
should be directed to SD&L, Global Transportation Department
at (770) 487-7000, extension 7232, 6809 or 7139.
Default Shipping Method –
Low Cost
SD&L is responsible to convey the carrier and level of service
required when making a purchase agreement. Should SD&L not
convey a level of service, the supplier is responsible to utilize the
most cost-effective transportation, using a ground transit service
provider.
Routing Instructions
Shipments into, or made on behalf of, the Peachtree-City
Distribution and Repair Center (PDRC) must be executed using
the proper carrier and the proper level of service. Failure to
comply with any of the following routing instructions will
result in excessive freight charges becoming the sole
responsibility of the supplier.
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United States (Air only to Hawaii and Alaska
Surface Shipments: (Regular Service)
Small Parcel Shipments
1-150 pounds
FedEx Ground
1-800-762-3725
Skidded Shipments
151-5,000 pounds
Consolidated Freightways
1-800-543-9942
Skidded Shipments
Over 5,000 pounds
See Note Below
Air Shipments: (Emergency Service)
Next Flight Out
All (USA Destinations)
Sonicair Courier
1-888-895-3572
All (non-USA
Destinations
Sky Courier
1-800-789-8988
Small Parcel Shipments
1-100 pounds
Airborne Express
1-800AIRBORNE
Skidded Shipments
101-5,000 pounds
Eagle Air Frt
1-800-388-3606
Skidded Shipments
Over 5,000 pounds
See Note Below
Note: Shipments Over 5,000 Pounds require specific routing
instructions, these can be obtained by contacting the Global
Distribution-Transportation Department at (770) 487-7000,
extension7232, 6809 or 7139.
Freight Charges
For shipments to the Peachtree City-Parts Distribution and Repair
Center:
Bills of lading for truck (TL/LTL) shipments must be marked
collect.
Air waybills must be marked collect, using the appropriate
account number provided by SD&L.
Small Parcel shipments must be tendered FedEx Ground
Collect. Contact SD&L Transportation Dept for set up using
phone numbers above.
SD&L standard terms of sale/purchase are:
FOB Origin, Freight Charges Collect.
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Standard terms of sale/purchase are FOB Origin, Freight Charges
Collect. ALL shipments are to be shipped ‘freight charges
collect’. If assistance is required to comply with this ‘collect’
requirement, contact the Global Distribution-Transportation
Department at (770) 487-7000, extension 7232, 6809 or 7139.
SD&L Purchase Contract Terms specify: FOB origin, Freight
Collect. SD&L takes ownership of the goods when they are
properly tendered to the carrier designated by SD&L.
Transportation contracts, (i.e. airbills/bills of lading) made by
contracted Suppliers, must designate NCR as the payor of all
freight charges. Where the consignee is other than NCR
Peachtree City, GA, air freight charges shall be designated as
‘third party billing’ with the proper NCR carrier account
number designated on the airbill:
AIRBORNE EXPRESS charges should be made utilizing:
NCR’s ABX account number 688-8726-4
FEDEX charges should be made utilizing:
NCR’s FedEx account number 1692-0368-7
Eagle Air Freight charges should be made utilizing:
NCR’s Eagle account number NCR20302B
Noted exception: Strategic Partners
Specific carrier account number assignment and setup are handled
through the Global Distribution-Transportation Department at (770)
487-7000, extension 7139, 7232, or 6809.
LTL shipments (151 to 5000 lb. and/or skidded) shall be made
utilizing Consolidated Freightways. All bills shall be marked:
‘Prepaid - Freight charges to be billed to: NCR/SD&L c/o
PayTECH 56 Perimeter Center, Suite 330, Atlanta, GA 30356’
Bill of Lading / Air Waybill
– Generation
A Bill of Lading or Air Waybill is a contract for services. When a
SD&L Supplier executes a bill of lading or airbill, on behalf of NCR,
careful attention must be exercised to insure that only the level of
service authorized by SD&L is selected. Any charges above
and beyond those authorized will be the sole responsibility of
the supplier.
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The complete address of shipment origin must be filled out.
The ship-to address must be filled out completely, including
company name, street address, zip code, and SD&L Order
Number.
This request may require a shipment to any NCR -SD&L, US
domestic location. (see Direct Shipment Label - Packaging and
Identification) We will provide the:
Business/Company Name
Street address
City, state, and zip code
Local contact phone number.
The freight terms must read ‘Freight Collect’ or ‘Bill Recipient’,
as SD&L is responsible for the freight charges. For Small Parcel
Surface shipments, see section on FedEx Ground Collect.
Declare ‘No Value’ for insurance purposes on shipments, as
SD&L is self-insured.
To insure proper contract rates are applied and paid on
transportation invoicing from the carriers, it is the responsibility of
the supplier to insure that all shipments are consigned: to
‘NCR/SD&L’, or to: ‘NCR c/o XYZ company’ (where XYZ
company represents a consignee other than NCR.) and that the
NCR Order Number is posted in the reference number field.
Closed loop EDI traceability and freight invoice verification require
that the SD&L Purchase Order Number appear on all bills of lading
and/or airbills.
An Air Waybill with the following information must accompany each
shipment:
Complete name and address of the consignee:
Example:
NCR Corporation
200 Highway 74 South
Building C
Peachtree City, GA 30269
Telephone: (770) 631-6890 or 487-7244
Identify in the Accounting Information:
Emery CHB
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105 Southfield Parkway
Suite 100 Attn: Trudy Wilson
Forest Park, GA 30297
Telephone: (404) 361-7107
Fax: (404) 361-8213
Shipment Consolidation
It is the responsibility of the Supplier to consolidate shipments
made on the same day with a destination of NCR’s Peachtree City
Parts Distribution. Shipments are to be consolidated using a single
airbill or waybill or by utilizing a pre-approved automated
manifesting device, that utilizes NCR contract rates and invoices
directly to NCR. The supplier is responsible to insure that
consolidation of shipments is performed to minimize transportation
cost to NCR. Incremental charges incurred by NCR, caused
through a lack of consolidation, will be the sole responsibility
of the supplier.
If the shipping destination is other than Peachtree City,
shipments should be sent individually regardless of
destination.
LTL Freight Classification
For Proper Equipment Classification the description: DataProcessing Equipment 116030 Sub 1 is generally acceptable for
NMFC classification and must be used where applicable. It is the
Supplier’s responsibility to correctly classify freight according to
current legal practices.
Service Definition
Small Parcel Ground Shipments - Non-skidded packages, under
150 pounds and less than 130 inches in combined length and girth
must be tendered to FedEx Ground Inc., freight charges collect.
FedEx Ground-Collect shipping programs must be set up by
contacting SD&L’s Transportation department at (770) 487-7000,
ext 7232, 7139, 6809.
Hazardous/Restricted
Material
This section covers any substance or material that the United
States Department of Transportation (DOT) has found capable of
posing an unreasonable risk to health, safety, and property when
transported in commercial carriers. Examples of possible
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hazardous material are batteries, cleaning solvents, lubricants,
paint, and magnetized material.
In addition to any local or regional requirements, the Supplier or
their designated logistics supplier must comply with DOT
regulation, CFR 49 for ground or vessel transportation, and/or IATA
regulations for air transportation.
Prior to the first shipment, Suppliers must supply SD&L-Supplier
Management - with a Material Safety Data Sheet (MSDS) for each
possible hazardous material shipped, if either of the following
conditions apply:
The material in question is one that has not previously been
purchased by, or shipped to SD&L; or
The MSDS has changed recently.
For more information see:
Section 3 – Procurement Practices - Hazardous/Restricted
Material
Import Shipment Procedures
Documentation
Requirements
The following information applies to international suppliers
importing goods to NCR, Service Design & Logistics (SD&L), into
the United States of America
Country of Origin Markings
General Requirements
All product shipped to NCR SD&L Peachtree City must conform to
the Country of Origin requirements stated below.
The Customs laws and regulations require that the country of origin
be stated on all entries and that all imported merchandise be
marked with the country of origin, unless an exception to the
marking rule applies. The following items are designed to assist in
making the country of origin determination. [See marking details
below]
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In addition to the requirements for country of origin declaration at
entry and country of origin marking, the country of origin also
impacts the customs duty calculation in two ways. First, the
country of origin governs whether merchandise will be subject to
the column one duty rate (most-favored-nation status) or the
column two rate. In 1997, the only countries not eligible for the
column one rate were Afghanistan, Cuba, Laos, North Korea, and
Vietnam. Currently, all NCR imports are from column one
countries.
Second, identification of the country of origin is essential for
determining eligibility for preferential duty programs such as North
American Free Trade Agreement (NAFTA), Generalized System of
Preferences (GSP), Caribbean Basin Initiative (CBI), and Israel
Free Trade (IFT). For example, if an article is of North American
origin, then it is eligible for the reduced NAFTA duty rate. This
process only covers what we refer to as “traditional” country of
origin requirements. The country of origin requirements under
preferential duty programs are not covered in this process.
Combined Components
Combining components does not necessarily confer country of
origin status. Components which are merely packaged together
retain their own country of origin. For example, suppose a printed
circuit board from Country A is packaged with a mounting bracket
from Country B and cables from Country C. Merely combining
those articles into one package does not change their countries of
origin. The entry documents would have to state all three countries
and each of the components would have to be marked separately
(unless one of the marking exceptions applied).
Foreign Manufacture Markings
Every article of foreign manufacture or production (or its container)
must be marked at the time of importation so that the ultimate
purchaser is aware of the English name of the country of origin.
The marking must be:
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Located in a conspicuous place
Affixed so as to remain on the article (or its container) until it
reaches the ultimate consumer, and
Legible, indelible, and permanent as the nature of the article
permits.
Service Design & Logistics
Supplier Guide
Customs Suggested Methods of Marking
In general, the preferred methods of marking are those which
incorporate the marking into the article itself at the time of
manufacture.
Metal Articles:
Die stamp, etching, molding
Plastic Articles:
Molding
Ceramics:
Glazed on prior to firing
Tagging,
Labeling:
Tags or labels may be permitted but must be
conspicuous, legible, and permanent enough to
withstand removal or defacement during normal
handling and transportation to the ultimate
purchaser.
Container or Holder Marking Requirements
Container Type
A.
Imported
Container, with
product contained
within it.
Container Type
B.
C.
Container (holder)
marked with a
U.S. address, but
contains imported
merchandise
Contents Exempt
from Marking
Description
Usually, a
disposable
container in use at
the time of
importation.
Marking Requirements
Container not required to
indicate country of origin of the
disposable container, but
Should be marked to indicate
the origin of the CONTENTS.
Description
Marking Requirements
Country of origin must be
marked in close proximity to
the U.S. address.
Containers or
holders of imported
merchandise
bearing the name
and address of an
importer, distributor,
or other person or
company in the
United States.
When an article is
legally exempt from
the marking
requirements, but
the container is not.
The outermost container or
holder in which the article
ordinarily reaches the ultimate
purchaser must be marked to
indicate the country of origin of
the article whether or not the
article itself is marked.
Ex: “Contents Made in France”
or
“Contents Product of
Spain.”
Language
For imports into the United States, the country of origin marking
must be in English. Some abbreviations are acceptable as long as
they unmistakably indicate the name of the country of origin. (Note:
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Prior to using country of origin abbreviations, contact CI/EC to
obtain specific approval from U.S. Customs.)
Hazardous/Restricted Material
For more information see:
Section 4 – Transportation - Hazardous Materials.
Airbill / Waybill
For more information see:
Section 4 – Transportation - Freight Charges - Bill of Lading / Air
Waybill – Generation
Commercial Invoice
A Commercial Invoice that is prepared in the English language
must contain the following information and must accompany each
shipment:
Complete name and address of the international supplier (your
company).
Complete name and address of the consignee:
Example:
NCR Corporation
200 Highway 74 South
Building C
Peachtree City, GA 30269
Telephone: (770) 631-6890 or 487-7244
Identify in the Accounting Information:
Emery CHB
105 Southfield Parkway
Suite 100 Attn: Trudy Wilson
Forest Park, GA 30297
Telephone: (404) 361-7107
Fax: (404) 361-8213
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Invoice number
Invoice date
Shipped from: (Example: Tokyo, Japan)
Shipped to: (Example: Atlanta, Georgia)
Shipment date
Vessel:
Service Design & Logistics
Supplier Guide
Ocean shipments- identify the ocean vessel name and
voyage number.
Airfreight shipments- identify the master air waybill and house
air waybill numbers.
Method of payment
Example: Letter of Credit
Note: If payment is by letter of credit, please show the letter
of credit number on the commercial invoice and the name of
the bank.
Terms of payment (Example: FOB Tokyo, Japan)
Note: If terms of payment are C.I.F., the costs of insurance
and freight must be itemized separately on the commercial
invoice. If terms of payment are C&F, the cost of the freight
must be itemized separately on the commercial invoice.
Any marks, numbers, and/or symbols shown on the shipping
cartons. SD&L purchase order number (Example: P.O.
XXXXXX) for each NCR part number.
NCR part number
Supplier's part number for each NCR part number
Country of Origin for each NCR part number
Note: The country of origin means the country where the part was
produced or manufactured. If multiple countries were involved, then the
country with the largest percentage of the cost would be the country of
origin.
A detailed description of each NCR part number.
Failure to provide the description information can result in the
assessment of fines and penalties against NCR by the United
States Custom Service. Any fines or penalties issued against NCR
due to a supplier ignoring the required description guidelines may
result in the termination of further business with that supplier.
Note: If multiple NCR parts are shipped under a single NCR
part number (modification kit), each component part in the kit
must be itemized as follows:
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A detailed description for each NCR part number according to
the description guidelines.
NCR part number for each item in the kit or module.
Quantity per NCR part number.
Unit price per NCR part number.
Total price per NCR part number.
Service Design & Logistics
Supplier Guide
Total price of the kit or module.
Unit price for each NCR part number.
Notes:
If currency is not United States Dollars, please state the name
of the currency.
If any discounts are involved in the purchase price, please state
the amount of the discount and the reason for the discount.
Total price for each NCR part number.
Grand total price for the entire invoice.
Gross weight.
Note: Specify if gross weight is in pounds or kilograms.
Net weight.
Note: Specify if net weight is in pounds or kilograms.
Signature, title, and printed name of person signing the
commercial invoice.
Packing List
For more information see:
Section 2 - Packaging and Labeling - Packing List
Carrier Designation
Inbound carrier selection is based on current SD&L agreements,
specifying geographic region, service requested and/or shipment
weight:
Canada:
Regular Service
Emery 2-day
Emergency Service
Emery Next day
Europe-Middle East-Africa:
Less than 70 kilograms Emery Express
Over 70 kilograms
Emery Air Freight
Asia-Pacific:
Less than 45 kilograms Emery Express
Over 45 kilograms
Emery Air Freight
Australia:
Less than 90 kilograms Emery Express
Over 90 kilograms
Emery Air Freight
Latin America:
All shipments
Emery Air Freight
To contact your local Emery office, www.emeryworld.com
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Use NCR Emery account number: 539387134
Additional information regarding current agreements can be
obtained by either calling (770) 487-7000, extension 6890 or 7244,
or mailing Supplier’s request to:
NCR Peachtree City Parts Distribution and Repair Center
P.O. Box 2205
Peachtree City, GA 30269
Attn.: Import Department
Shipping Container
For more information see:
Section 2 - Packaging and Labeling - Packing List/Ship Container
Shipping Notification
Air Express and Air Freight Shipments
The commercial invoice, packing list, house air waybill, and master
air waybill must be faxed to (770) 631-6869 or airmailed, within 24
hours after shipment departure, to:
NCR Corporation
P.O. Box 2205
Peachtree City, GA 30269
Attn.: Global Distribution-Import Department
Ocean Shipments
The original ocean bill of lading, commercial invoice, and packing
list must be airmailed within 24 hours after shipment departure to:
NCR Corporation
P.O. Box 2205
Peachtree City, GA 30269
Attn.: Global Distribution-Import Department
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Section 5 - Engineering Changes
Notification
SD&L - requires notification of ANY change to an assembly and/or
service.
There are two types of changes recognized by NCR.
1. Interchangeable Change — A change that does not alter the fit
or function of the assembly in ANY application. The new and
old style can be used one for the other in all applications.
2. Non-Interchangeable Change (NIC) — A change that impacts
the fit or function of the part in ONE OR MORE applications.
The new and old styles are no longer mutually interchangeable,
backward or forward, in one or more applications.
NEW WILL SERVICE OLD — This is interpreted as the new
will directly substitute for the old in all applications without
modifying the part or unit to achieve proper operation, other
than normal service adjustments.
NEW WILL NOT SERVICE OLD — Since this condition
offers essentially no replacement for the old style, one of the
following resolutions are expected of NCR’s Suppliers:
a. The old style will continue to be supplied.
b. An explanation as to how a new style can be made to
work in place of the old.
c. A retrofit of all units that use the old style part might be
offered with replacement parts provided at no charge.
We require advance notice of any change, prior to the shipment of
any parts impacted by engineering changes. Shipping an
unauthorized (by SD&L) new style will delay payment of your
invoice.
NO NEW STYLE PARTS SHOULD BE SHIPPED UNTIL THE
BUYER HAS CONFIRMED THAT THE ALTERNATE PART
NUMBER IS APPROVED AND THAT PDRC IS SET UP TO
RECEIVE IT.
Engineering Change
Notice
When the supplier provides a newer version or a substitute part we
require notification that documents the reason for the change. We
track these changes with an Engineering Change Notice. Supplier
may copy and use our document or submit an internally generated
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document (ECO, ECN) or provide the OEM's documentation, if it
contains all the necessary information. A sample document and
the required information are on the following page. An explanation
of the form follows.
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Description — Part name as it appears on the Purchase Order.
Old part number and revision — The part number and revision
that is being replaced.
New part number and revision — The part number and revision
that you will be shipping. If it is a revision change only, the new
revision is sufficient.
Interchangeability —
New will service old style — Old style will not service new.
Two way interchangeable — (New will service old style - Old
style will service new). This must apply to all applications of
new style and old style without altering the part or the unit to
achieve proper operation - other than normal service
adjustments.
If new style will not service old style — what is your plan to
support units that will require the old style in the future?
Other — If the previous definitions do not apply please
explain the situation in your own words.
Upgradeability — Can old style be reworked to new style part?
Reason for Change — Cost Reduction, Reliability, Other.
Stock disposition — Use up old style, Rework and Upgrade old
style, or Not Repaired old style.
A contact at your company (name and telephone number)
Service Design & Logistics
Supplier Guide
NCR CORPORATION
ENGINEERING CHANGE NOTICE
Description_____________________________________________________________
Old part number and revision ______________________________________________
New part number and revision______________________________________________
Interchangeability:
New will service old style - Old style will not service new________________________
Two way interchangeable_______
If new style will not service old style - what is the plan to support old style products?
______________________________________________________________________
______________________________________________________________________
Other (explain)__________________________________________________________
______________________________________________________________________
______________________________________________________________________
Reason for Change:______________________________________________________
______________________________________________________________________
Stock Disposition:
Use up old style_______
Rework old style______ Will you perform the Rework? ______ At what cost?______
Scrap old style____
Can old style be upgraded to new style? Yes_____ No_____ At what cost? ______
Rework Lead Time: ______ (weeks)
Reference document:_____________________________________________________
Contact Name___________________________________________________________
Contact Telephone:_________________________ Date:_________________________
If you have any questions, please contact SD&L-Data Control at
(770) 487-7048, or fax information to (770) 487-7279, Attn:
Manager, Engineering Change and Control.
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Section 6 - Invoice and Payment
Minimum Invoice
Requirements
NCR, Service Design & Logistics (SD&L), has the following
minimum information requirements for each invoice:
SD&L Purchase Order number
NCR - SD&L part number
Acknowledged quantity
Acknowledged price
Company name and address payment should be sent to
Submit only one line item (part number) per invoice.
The invoice should be for material only. All transportation costs
are billed directly to NCR-SD&L by our transportation vendor.
Therefore, Supplier’s invoices must not include any transportation
expense (freight, shipping/handling, and insurance), over and
above the cost of the material. Refer to “Shipping Methods
Section” for freight charges.
Mail invoices to:
NCR Corporation
P.O. Box 2205
Peachtree City, GA 30269
Attn: Finance Department
Fax invoices to:
(770) 487-7180
If you need information about an invoice, call (770) 487-7000 and
request Accounts Payable.
Manager, Purchasing, (770) 487-7219
Terms of Payment
The terms of payment for all orders will be net 45 days from invoice
date, based on SD&L previously receiving a defect-free
shipment(s).
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Non-EDI Direct Shipment
Order - Invoices
In addition to the minimum invoice requirements, the Invoice must
include the Sales Order number.
The Sales Order number is the incident work order number
assigned by NCR when an emergency order is initiated. The
number is required on the packing list.
For more information see:
Section 1 - Orders – Reference Numbers
EDI Invoices
When submitting an EDI 810 – Invoice transaction the following
three fields must be mapped correctly to the EDI 850 transaction to
uniquely identify the specific shipment:
Purchase Order Number
Purchase Order Release (if applicable)
Shipment Identifier (SID)
For more information see:
Section 1 - Orders – Reference Numbers
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Section 7 - Repair
General Requirements
Inventory held at the Vendor for repair is subject to a formal
reconciliation process to be conducted by SD&L Finance
Department.
All repaired products must have a rework label (see “Rework Label”
in this section).
All related discussions and agreements, prior to receiving product
for repair from SD&L, must be negotiated with the SD&L-Supplier
Management. For all related discussions, after receiving product
from SD&L (such as, PO placement/reconciliation), you must
contact your SD&L- Buyer.
Subcontracting of repair or testing services is not authorized unless
prior arrangements have been made with SD&L-Supplier
Management at (770) 631-6909.
General Information
NCR, Service Design & Logistics (SD&L), will issue a Purchase
Order (PO) to our suppliers to record the procurement transaction.
When suppliers receive a SD&L Purchase Order, the data should
be reviewed and verified .Any discrepancies should be noted on the
Purchase Order and be reviewed and corrected, if necessary, with
SD&L Purchasing within 10 days of the date of the Purchase Order.
All of the requirements defined for Purchase Orders apply; in
addition to the following special requirements.
For more information see:
Section 1C - Purchase Orders
Repair Purchase Orders
All parts returned to Suppliers under the repair purchase order
program will come from the Peachtree City Parts Distribution and
Repair Center (PDRC).
Purchase Order
Acknowledgement
If you agree with the information, sign and return a copy of the PO.
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If you don't agree with the information, draw a line through your
concern, record your information on the PO, sign, and return a
copy.
If you are communicating via EDI, the acknowledgement is the 855
transaction
Receipt Validation
When you receive a shipment of parts for repair, and you
determine:
The quantity received is not the same as the PO qty.
The packaging was insufficient to protect the parts.
There is concealed damage (shipping container intact, but the
contents are damaged).
Should you experience any of these situations, please call 1-800438-7830 and let the agent know the type of situation, and the PO
#. The problem can then be captured and assigned to the correct
SD&L organization for resolution.
Problems and Corrective
Actions
Problem
The shipment for repair includes parts that are not the same as the
part number identified on the Purchase Order.
This does include receiving the incorrect part(s) shipped for repair
and modification to the latest NCR Part Number.
Example:
PO is for P/N 123-0000001 to be repaired and modified to P/N
123-0000005.
Part received is 123-0000002, and it can also be repaired and
modified to P/N 123-0000005, this is a mis-match.
Corrective Action
As soon as material is identified as mis-identified the parts need to
be labeled as “Mis-Identified” and returned to:
NCR Corporation
Peachtree City - Parts Distribution and Repair Center
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200 Highway 74 South
Building "A" (Note: The building change)
Peachtree City, GA. 30269
Attn: <Purchase Order(s) Numbers(s)>
Note: Please provide any information you may possess regarding
the correct identification of the parts being returned, either enclosed
with the part or on the paperwork/packing list.
Transportation Damage
If the carrier damages the product due to shipping and handling,
note product damage in shipment on the carrier’s paperwork and
receive the shipment. Do Not Remove the Product from the
Original Shipping Container.
Immediately contact SD&L-Transportation Department and they will
file a claim with the carrier and inform you of the disposition of the
product.
For more information see:
Section 4 - Transportation - Transportation Assistance
Warranty
Warranties vary from supplier to supplier. They are subject to the
terms and conditions of the individual contracts or the Term and
Conditions of the Purchase Order. NCR SD&L warranty division
controls warranty activity with each supplier based on these terms
and conditions.
Contact with SD&L about warranty activity should be directed to:
SD&L - Supplier Management – Supplier Manager
If you do not know the Supplier Manager assigned to your account
contact Supplier Management at 770) 631-6909.
Specifications
All NCR products must be repaired to the latest released product
specification.
Specifications for NCR products, where NCR maintains design
control, will be provided by NCR. Contact Supplier
Management, unless otherwise negotiated with NCR-SD&LSupplier Management.
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Specifications for non-NCR products (third party) are the
responsibility of the supplier, unless otherwise negotiated by
NCR-SD&L-Supplier Management.
Repair Exceptions
Scrap
Physically damaged service parts, that CANNOT be repaired, are
SD&L assets, and must be processed correctly. To properly
account for the parts, and to process payment, the Supplier must:
Contact SD&L Purchasing to initiate the "Scrap at Vendor"
process. This requires the Supplier to provide written notification,
on their Company Letterhead to document the disposition of the
inventory. Required data elements for this notification are:
1.
2.
3.
4.
5.
The date scrap occurred.
Purchase Order number (Rework).
NCR Part Number being Scrapped.
Quantity to be Scrapped.
Reason for Scrap
Physical Damage.
Beyond economical repair.
Returned missing parts.
Other (explain).
By failing to follow this process, SD&L will hold the Supplier
responsible for any un-returned inventory.
Un-repairable
If a Supplier is not able to repair an NCR defective part (based on
the current test coverage or test environment) or if the part has two
consecutive occurrences where no fault was found (double no-fault)
the part should be scrapped.
Follow the process defined above.
Product Appearance
The cosmetic appearance of a repaired product must be in a
“Clean, Like New Condition”. Any exception must be negotiated
with your SD&L- Supplier Manager. Example - No chips and/or
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scratches are allowed anywhere on the face of CRTs. Phosphor
burns are not allowed anywhere on the CRT. There will be no
bends or twists in metal frames, brackets, enclosures, etc.
NCR-SD&L Supplier Management can provide Workmanship
Standards for details and standards concerning acceptable defects
on printed circuit boards.
Rework Label
A rework label must be placed on each repaired assembly. All
assemblies must be identified with the NCR 10 digit part number.
Placing the label over the original part number inscribed on the
product is the normal method of re-identifying. The rework label
provides a repair status and a new label will be used each time a
product is repaired. All previous rework labels will remain on the
product.
The Buyer responsible for the PO must be notified of any
exception, prior to the initial shipment of product with a variation.
Rework labels can be obtained from Purchasing by requesting part
number:
998-0761089.
The rework label must be positioned so that it will not effect the
installation or operation of the product.
Rework Label
LOC.
I.D.
MO/YR
PART NO.
REV.
CODE
MO/YR
LOC. is your Oracle supplier code as assigned by SD&L.
I.D. is a two-digit technician code, assigned by you. Must be
numeric characters.
MO/YR is a three-digit date code, two digits for the month and
one digit for the year, to identify the repair date. For example,
095 refers to September 1995.
PART NO. REV. is the NCR 10 digit part number and revision
letter of the product.
CODE is the one digit repair code. Use only one of the
following:
1 — No Fault Found - This is used if no fault was found with the
product during testing. However, if the previous rework
label indicates that no fault was found during the last repair
activity, code 5 is used.
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Service Design & Logistics
Supplier Guide
2 — Repair - This is used for all repaired assemblies.
3 — Modification Only - This is used if the part was modified
and no repair was required.
4 — For SD&L use only.
5 — For SD&L use only.
7 — For SD&L use only.
8 — Scrap (For SD&L use only).
Page 68 of 72
MO/YR — For SD&L use only.
Service Design & Logistics
Supplier Guide
Defective Part ID Tag
Each part may have a Defective Part ID Tag attached, which will
indicate the Reason for Failure. This information may be used to
identify a failure mode or trend.
Defective Label - Example
Part Number
Defective type
([Normal Defective] or OBF)
Requisition Number
Ship from Site
Shipped to Location
Part Number Peel-out
(P/N, Requisition Number,
Description & Failure
information)
Ship from Site
Page 69 of 72
Service Design & Logistics
Supplier Guide
SD&L (internal) Return
Material Authorization
Label -Example
Part Number
Requisition Number
Part Description
RMA Print Date
RMA Number
Part Number and Defective
type (Peel-Out)
RMA Number (Peel-Out)
Return Address (shipped From)
Page 70 of 72
Service Design & Logistics
Supplier Guide
Outbound Repair Order Shipping Labels
Single Part - Label
All products sent to suppliers by Peachtree City Parts Distribution
Center will be labeled using the following convention. The label
below is the actual “pick” document used by our Distribution
Department to pick the part(s) for shipment to the supplier. If the
shipment is a priority to be repaired the label will be pink in color
instead of white.
Pick Label
The printed fields are:
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Ship to Name
RMA # (if required)
PO Number
NCR’s Supplier Identification Number
NCR Part Number
Pick Quantity (# of parts picked)
Description of Part shipped
Order Quantity (PO Quantity)
The bar coded (type 39) fields are:
(Note: Leading alpha character is not
part of number)
(3) PO Number
(4) NCR’s Supplier Identification Number
(5) NCR Part Number
(6) Pick Quantity
(9) NCR internal use (type 128)
Page 71 of 72
Only 1 PO will be sent in a shipment. (There may be multiple
cartons)
Each shipment will be a complete PO, unless all inventory is not
available to complete the order.
Each (all) part(s) with a unique RMA # (2) number will have a
separate label attached.
Each part that has a Pick Quantity (6) of 1 will have a label
attached.
Service Design & Logistics
Supplier Guide
Over-Pack Container Label
For shipments of more than 1 part, the Single Part - Pick Label will
be on each part container inside of the over-pack container.
Each over-pack carton will have a label. The following fields will be
printed on the label.
Over-Pack Label
Ship From Address
Ship to Address
NCR Package ID
NCR Purchase Order Number
Page 72 of 72
NCR Part Number
Quantity in Package
