DVG-1120
This installation guide helps you
set up the DVG-1120 for
TalkBroadbandTM.
Broadband Voice
Gateway
Read through this guide before setup. You may also wish to refer to the LED and
Rear Panel Illustration page to familiarize yourself with the new DVG-1120
Broadband Voice Gateway.
These are the items included with your DVG-1120 Broadband Voice Gateway:
• DVG-1120 Broadband Voice Gateway
• RJ-11 Phone Cable
• Ethernet Cable (CAT5 UTP/Straight Through)
• 12V 1A DC Power Adaptor
Using a power supply with a different voltage rating will
damage and void the warranty for this product.
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User Installation Instructions WITHOUT Home
Router/Hub AND only 1 PC
1. Turn off your PC.
2. Turn off or unplug the power cord
to your Cable/DSL modem. Leave
the Cable/DSL modem powereddown.
3. Unplug the existing Ethernet cable
from your Cable/DSL modem.
Leave the other end of this cable
attached to your PC.
4. Turn-on or plug in your Cable/DSL modem and wait for the modem to
synchronize with your Internet Service Provider. Wait until all appropriate
indicator lights are lit up and the modem is operational. Depending on your
modem, wait time may vary. If you are unsure of what the lights on your
modem represent, please contact your Internet Service Provider.
5. Use the provided blue Ethernet cable to plug your
Cable/DSL modem into the “WAN” port of your DVG1120 Broadband Voice Gateway, (Fig 1.1) and connect
the other end into the Ethernet port of your Cable/DSL
modem.
(Fig1.1)
6. Make sure that the switch is set to VoIP as shown in (Fig 1.2).
7. Plug-in a telephone set into the “ 1” port of the Broadband Voice Gateway
(Fig 1.3)
WAN Ethernet port 1
WAN
port 1
(Fig 1.2)
(Fig 1.4)
(Fig 1.3)
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8. Plug-in the provided power adapter to turn on your Broadband Voice
Gateway. Wait until the “status” light is steady green. This may take a
couple of minutes. Refer to the LED and Rear Panel Illustration. Connect
your PC directly to the “ETHERNET” port of the Broadband Voice Gateway
using the Ethernet cable already connected to the PC. (Fig 1.4)
9. Turn on your PC. Note to DSL broadband users: You will no longer have to
use the software provided by your Internet Service Provider to connect to
the Internet. Your Broadband Voice Gateway has been pre-configured by
Primus to connect to your Internet Service Provider automatically.
10. Open a browser window (Internet Explorer, Netscape) and try to surf to a
web site. If you can surf the Internet, then your set up is complete and you
can also make phone calls. If you cannot surf the Internet, please go to
Appendix A: User Instructions for Setting up DHCP On Your Computer.
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User Installation Instructions WITH An Existing
Home Router/Switch
1. Turn off your PC.
2.
Turn-Off or unplug your DSL
modem. Leave it powered down.
3. Turn-Off your router and leave it
powered down.
4. Locate the provided BLUE
Ethernet cable. Connect one end of
this cable to a spare Ethernet jack
on your router, and connect the
other end to the WAN port of the
DVG-1120 Broadband Voice
Gateway (Fig 2.1).
5. Connect a standard analog touchtone phone to Phone jack 1 (Fig 2.1).
6. Make sure the switch on Broadband Voice Gateway is set to VoIP (Fig 2.2).
WAN
port 1
(Fig 2.2)
(Fig 2.1)
7. Power on your Modem and wait for it to synchronize with your Internet
Service Provider.
8. Power on your router and wait for it to initialize.
9. Power on your Broadband Voice Gateway. Wait for the “Status” light to turn
green.
10. Power on your computer.
11. Congratulations, setup is complete!
4
User Installation Instructions for setting
up the backup line.
The Backup Line will permit you to switch to your regular analog phone line (if one
exists) in the case of a broadband outage.
1. Locate the spare telephone cable
that came with your DVG-1120
Broadband Voice Gateway
package (Fig3.1).
2. Find the Line port on the back of
the DVG-1120 and remove the
plastic plug (Fig 3.2).
3. Connect one end of the telephone
cable to the Line port on the DVG1120 (Fig3.3).
RJ 11
Line Port
Connect
(Fig 3.1)
(Fig 3.2)
4. Locate the switch on the back of the Broadband
Voice Gateway and place it in the PSTN position
(Fig 3.4).
(Fig 3.3)
PSTN
(Fig 3.4)
5. Connect the other end of the telephone
cable to a standard telephone wall jack
(Fig 3.5).
You should now be able to place a phone call
over the regular telephone network.
(Fig 3.5)
Please note: Your chosen Primus long distance plan rates may not apply to these
calls. Please verify these rates with Customer Service.
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LED and Rear Panel Illustration
* Ethernet enabled computer is a computer with an installed and working Network Interface
Card (NIC).
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Troubleshooting FAQ:
I don’t have a dial tone:
1. Verify that your phone is plugged into the “1” port on the Broadband Voice
Gateway.
2. Verify your Internet connection, try browsing to a website. If your Internet
connection is down, please contact your Internet provider.
3. With your Internet connection working, reboot your home network (router),
and then reboot your DVG-1120. Try again.
4. If you already have a router, make sure your router is assigning a DHCP IP
address to your DVG-1120. TIP: If the Status LED is red, it probably did not
receive a DHCP IP address. Please check the device on the network that is
providing DHCP.
I get a fast busy signal every time I try placing a call:

Make sure you are dialing the correct sequence (Country code + area code
+ telephone number).
If this problem persists, please call our Technical Support Team at:
1 800 806-3273 Residential Support
1 888 501-8430 Business Support
My calls take place 10 seconds or more after I dial:

After dialing, press the # key to notify the server you are done dialing.
I get poor line quality or static:

Try a different telephone.

This might be caused by congestion on the Internet. If access to normal web
sites is slow, or if you are in the process of downloading/uploading a large
file, this is the most likely cause.

Turn off all file-sharing applications. Try again.
If this problem persists, please call our Technical Support Team at:
1 800 806-3273 Residential Support
1 888 501-8430 Business Support
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I keep getting disconnected in the middle of a call:

This might be caused by congestion on the Internet. If access to normal web
sites is slow, or if you are in the process of downloading/uploading a large
file, this is the most likely cause.

Turn off all file-sharing applications. Try again.

If this disconnection occurs during a long distance communication, try
making a local call, see if disconnection occurs.

Track down which numbers disconnect you.

Make sure your Internet connection is still working when you are
disconnected. If it is your Internet connection that is ending your calls,
please contact your Internet provider.
I cannot place calls to 1-900 lines

At this time this service doesn’t allow you to call those numbers.
Will this service work on a 56k connection?

56k modem connections do not provide enough bandwidth for this service to
function. A broadband (DSL, Cable) connection is required.
My Internet connection is not working, and I can’t make calls, what can I do?

Please refer to section 3 of this manual for instructions on how to setup the
Backup Line feature.
I have problems sending or receiving faxes with my service

Set your fax speed to 9600 bps, as the device will not support anything
higher.
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Appendix A: User instructions for setting up
DHCP on your computer
Please take some time to read the instructions below. Locate the directions that
apply to the Operating System that is currently running on your computer.
Windows XP
1. Click on Start and select Control Panel. Depending on your XP view, you
may have to click on Start, Settings, and Control Panel.
2. From Control Panel. If you are in Category View, double-click on Network
and Internet Connections, then double-click Network Connections. For
Classic View double-click Network connections.
3. Right-click on Local Area Connection, then left-click on Properties. If you
have more than 2 local area networks, please ensure that you are opening
the one to which your network card is currently running on.
4. Double-Click on Internet Protocol TCP/IP.
5. Under the General tab make sure that Obtain an IP address automatically is
selected as well for Obtain DNS server address automatically. Click on OK.
6. Close all windows.
7. Shutdown your computer.
Windows 2000
1. Click on Start, then Settings, then Control Panel.
2. Double-Click Network & Dial-up connections.
3. Right-Click on Local Area Connection.
4. Double-Click Internet Protocol TCP/IP.
5. Select Obtain an IP address automatically and Server assign name server
addresses.
6. Click OK, and click OK again to exit Network.
7. Shutdown your computer.
Windows 95,98,ME
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*Your Windows CD may be required for updates.
1.
Click on Start, then Settings, then Control Panel.
2.
Double-click Network.
3.
Under configuration, select TCP/IP to which your Ethernet adapter is
pointed to.
4.
Click on Properties.
5.
Select Obtain an IP address automatically.
6.
Click OK, and Click OK again to exit.
7.
Shutdown your computer.
Macintosh Apple OS X
1.
Select Apple menu.
2.
Click on System Preferences.
3.
Click on Network, then select TCP/IP.
4.
Select Configure using DHCP.
5.
Exit and save.
6.
Shutdown your computer.
Macintosh Apple OS 9 and below
1.
Select Apple menu.
2.
Click on Control Panels then TCP/IP.
3.
Select Ethernet.
4.
Below select Using DHCP server.
5.
Save and Exit.
6.
Shutdown your computer.
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Primus Canada Technical Support:
http://support.primus.ca
Email: support@primus.ca
Residential Support: 1 800 806-3273
Business Support: 1 888 501-8430
http://www.primustel.ca
Printed in Taiwan
6D1120MPRQ02
Rev.02
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