MOHAMMAD AHMAD, MSC, BME 1 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Professional Profile Summary ema A Certified, dynamic, Bio-medical Engineer and Life Saving Equipment Professional with extensive handson experience in Biomedical equipments installation, trouble shooting and general maintenance of different makes/models and directing projects that apply technology to create cost effective solutions for the medical community to improve patient care. Coordinates and governs all functions related to the safety testing, repair and maintenance of biomedical patient care equipment within Hospital, as well as all paperlite functions of this fully digital test device environment which integrates an automated BME testing solution into an advanced CAFM application. Acts as a leader in the management of medical equipment technology and related training programs for all related BME staff in regards to equipment operations, standards and maintenance. And also responsible for providing quality and timely support by planning, organizing, controlling and coordinating the activities of the Biomedical Engineering Department within the framework of existing policies, procedures and regulatory requirements. The department utilizes a quality management system and is to be compliant to ISO/JCIA and all its reporting requirements. A strong interest in engineering and medicine with more than 13+ years experience in reputed group of Hospitals and Healthcare Industries in India, Saudi Arabia and Republic of Yemen, also contributed my services in GE Healthcare medical equipments Suppliers in India. I have a passion for cutting-edge Biomedical/Clinical equipments technology and healthcare industry. A medical equipment management professional's purpose is to ensure that equipment used in patient care is operational, safe, and properly configured to meet the mission of the medical treatment facility. A highly self-directed professional dedicated to excellence in customer service and flawless execution of contracted services. Demonstrated ability in identifying market issues, interfacing with clinical customers/physicians, and practical application of technology, managing budgets and directing high performance teams to achieve organizational goals, an effective leader recognized as a visionary capable of bringing disparate groups together. Professional Departmental Context Summary: Biomedical Engineering Department (BME) is a results oriented and quality driven department that utilizes the various skills and capabilities of its staff as required in fulfilling its responsibilities to the Organization. Reporting through Support Services the BME's main responsibility is to assess, plan, review and operate services to manage the fully digital and paperlite environment of advanced and integrated medical and specialized testing equipment in a secure and safe working environment. AREA OF EXPERTISE INCLUDES: A good team player, enthusiastic and experienced in working in multicultural environment in Instrument promotional management, Installation and operations management customer care and relationship management, administration & general management. Resourceful in handling technical tasks including coordination, performance appraisal, training, technical policy implementation & negotiation excellent communicator with skills in interfacing with clients for extending high value-added support rich managerial experience, a wider perspective and a holistic outlook gained through service in a cross section of industries. Always trusts and relies on team work. Achieves performance measures associated maintenance of clinical equipment, productivity, customer satisfaction, and other departmental performance standards. Successfully completed Magnetic Resonance Imaging (MRI) Medical equipment Operational, Application and General Maintenance program conducted by Indian Institute of Technology, IIT Bombay. #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 2 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Employment History SAUDI HOSPITAL AT HAJJAH REPUBLIC OF YEMEN NOV 2010 – JULY 2012 ema SAUDI MINISTRY OF HEALTH, MANAGED BY SAUDI MEDICAL SERVICES POSITION: BIOMEDICAL ENGINEER - HEAD OF BIOMEDICAL ENGINEERING DEPARTMENT Responsible for safe and continuous operation of Medical Equipments. Assign maintenance request Job orders to Biomedical Technicians, supervise department activities evaluate technicians performance and new hiring of biomedical technicians. Attended in house basic Application and Service Training of Ultrasound, Model: voluson 730, from GE local dealer in Saudi Hospital at Hajjah, Republic of Yemen. Implement and maintain an adequate preventive maintenance, and calibration program. Performing medical equipments calibration with the test equipment’s as per the standard of manufacturers. Supervise and participate actively in all repairs and overhauls. Keeping track record of Spare parts and materials request orders of medical equipments minimum 6 Months consumption for repair of medical equipments Rectify deficiency or defect of equipment at the earliest possible time. Independently perform the repairs & overhauls of Critical Care, Radiology, Laboratory high sensitive medical & clinical equipments and ophthalmology equipments. Perform major repairs related to electrical, electronic equipments such as PABX, In-house video System, control panels of various plant equipment’s Create and maintain good record with the end users and Hospital higher authorities Preparing Hospital Medical Equipments technical specification with the combined sitting with the Doctors, Hospital Administration and Medical Equipment Purchasing Committee, for procurement of Medical Equipments in the hospital. Submission of quotations and relevant documents to the Ministry of Health Saudi Arabia for approval through Saudi Ministry of Health Representatives & Hospital Project Director. Conducting Training Program for Nursing, Paramedical and Medical Staff. Member of Emergency Room[ER COMMITTEE], Operating Room [OR COMMITTEE], Medical Equipment Procurement Committee Coordinator and Member of Recreation Committee. Reporting to the Hospital Project Director and Chief Professional Officer/Medical Director. WIPRO GE HEALTHCARE FRANCHISEE (APEX MEDICAL SYSTEM) JUNE 2008 – OCT 2010 POSITION: SENIOR SALES AND SERVICE ENGINEER (Team Leader), Hyderabad Handled sales & servicing of GE Healthcare devices i.e., Perioperative Critical Care, MIC, Cardiology, Life Support, and Ultrasound. Trained and handled independently installed and serviced GE Datex Ohmeda Equipments Anesthesia Work stations, Datex Ohmeda monitors, Central Monitoring Systems. GE Ventilator products i.e. Versa med, EV and SLE Infant Ventilators and also looking GE part of other medical devices(GE Marquette Cardiology products CTG machines, Baby Incubators, Warmers) Developed and maintained new and existing customer portfolio. Negotiated successful deals with Medical Directors, Departmental Heads or CEO/Managing Directors and sold several point of sales & service contracts. Managed most aspects of the sales channel in assigned geography in Andhra Pradesh, India Performed analysis of markets and client requirements and gave presentations to potential customers. Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs As a member of senior leadership team ensuring seamless teamwork with account managers, service team and other channels to provide total customer satisfaction. Deployed resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control. #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 3 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Attended conferences, seminars, workshops & tradeshows promoting GE Healthcare products and giving demonstrations in Hyderabad and Metropolitan cities in India. Participated in sales opportunities such as contract renewals and assist with promoting and implementing revenue emaprograms Monitored execution of call plans to best practice share and enhance individual plans Maintained daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction Achieved annual and quarterly achievement of multiple order and revenue targets through accurate monthly and quarterly forecasting, by prioritizing selling time to generate sales volume, achieve account penetration and complete territory coverage Troubleshooting, installation, maintenance and service repair needs on designated equipment. Completing Preventative Maintenance and Functional Management Inspections. Ordering and managing repair parts cycle times Medical equipments Installation, demonstration equipment breakdown calls of Perioperative (Anesthesia, ventilators & Critical Care Monitors), Cardiology and MIC products. Communication – Develop and maintain relationships with key customers. Collect customer feedback on products and services and communicate information with Central Marketing and Product Management teams. Internal Training - Design and implement new sales tools, product and market training as required by Sales and Applications teams. Demonstrated willingness and ability to take on additional responsibilities and undertake challenging tasks and/or global projects Ability to prioritize activities to ensure customer satisfaction while maximizing profits Customer Satisfaction – Respond to customer inquiries via telephone and email. Document complaints and work within organization to resolve customer issues. Generating proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in assigned territory Participate in departmental business review meetings and also represented Wipro GE Healthcare as a franchisee head for business development meetings. Training Program for GE Versa med Ventilators (Model iVent201/101 and EV) &Braes products: Participated in GE Versa med Ventilators (models invent 201/101), Intelligent ICU ventilators and Engstrom Care station training programs for product features, benefits, application, positioning, competition and Maintenance. Also participated in Invent 101 Ventilator new product launching ceremony in Wipro GE Healthcare Head office, International Technology Park Limited, White Field, Bangalore, GE Healthcare Branch Office Hyderabad, and Andhra Pradesh, India CONSULTANT BIOMEDICAL ENGINEER OWN INDEPENDENT FREE LANCER: SEP 2007 to MAY 2008 Provided medical equipment maintenance service and Work experiences include independent expert medical technology related accident Investigations in areas such as anesthesia, physiological monitoring, life support and Laboratory Medical equipment’s. Coordinated with venders and suppliers. Conducted training programs for equipment users aimed at effective utilization of medical equipment, electrical safety, operational and basic maintenance protocols. Developed procedures to maintain equipment (preventive, corrective, break down, calibration and plans/schedules as per ISO procedures.) Developed programs for preventive maintenance and provided assistance in biomedical technical labor contract negotiations. Assisted in purchase and installation of new medical equipments and purchasing assistant. Assisted in risk management related to the medical equipments and also Investigated product failures and root cause analysis, compliance reviews and Pre- inspection surveys; nursing education related to medical education safety and usage. #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 4 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Assisted in AMC compliance & Budget preparation. Pre-purchasing evaluation Performed pre-post technical sales and service, product reliability analysis Handled independently ema and provided technical consultants as per requirement contacted to me for new Hospitals/Policlinics service related activities in Hyderabad and other part of Andhra Pradesh state districts. AL-MOUWASAT HOSPITAL, Al-Qatif, Eastern Province, Saudi Arabia Certified by: SAUDI ARAMCO July 2006 to May 2007 GULF SPECIALIST HOSPITAL, Al-Qatif, Eastern Province, Saudi Arabia Mar 2004 to July 2006 Certified by: SAUDI ARAMCO & COLLABORATED WITH AL-MOUWASAT GROUP OF HOSPITALS Biomedical Engineer: Key Responsibilities/Essential functions include: Performed Corrective Maintenance & Preventive Maintenance of all Medical Equipment’s, maintain equipment breakdown History logbooks and functional management inspections needs on designated equipment. Handled independently maintenance of GE Datex Omeda Aestivate/5 7100 and 7900 Anesthesia Work Stations, Cardiocap S/5 Anesthesia monitors, Light Monitors, Compact Critical Care Monitors and Central Patient Monitoring Systems without Annual Maintenance Contract from the Supplier. Handled independently maintenance of Rapheal, and Galileo Intensive Ventilators of Adults, Pediatrics and Infant patient’s ventilators. Handled independently maintenance of ICU, ER, NICU, PICU, L/DR, OR most of the medical equipment maintenance without maintenance contract from the suppliers and also resolved medical equipments PCB and power supply boards component level problems Performed tasks associated with the installation, maintenance, repair, and assembly of clinical equipment involving basic knowledge and abilities associated with electronics, pneumatics, and mechanical processes. Participated in hazard identification and medical device reporting procedures to help ensure that the patient care environment is safe. Performed routine rounding throughout the Medical Facility and provides consistent feedback to user departments on the status of repairs and other maintenance activities. Kept up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. And maintained tools & test equipment ensuring they are calibrated. Conducted Medical Equipment’s Operational Training Program for Medical, Nursing and Paramedical staff and also maintains the staff medical equipment training attendance sheets. Initiated Equipment spare parts and relevant material requisition, stock, issues and account for supplier’s/vendors required materials for the operation of the Bio-Medical Engineering Department. Initiated Medical Equipment Management Program for medical equipment maintenance, preventive maintenance, managed inventory and account Notified where required management in case of major breakdown and irreparable equipments. Issued authorization of job orders related to the division and assigning technicians for the job. Monitoring and evaluating work efficiency of technician/students and time consumption for job completion. Reviewed and Developed policy and methods of operation and instruct hospital staff regarding safe proper operation of equipment and was part of the equipment selection committee. Performed daily rounds to the Hospital Wards/Units/Departments for any problem documenting complete/incomplete job order and notify the concerned department. Maintained tools and test equipment properly and ensuring they are calibrated. #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 5 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Inventory: The data of all the biomedical equipments are collected and updated and inventory of warehouse is also collected and updated. Provided technical advise to the management on request, regarding new equipment procurement and replacement of oldema equipment Participated, where appropriate, in the on-call responsibilities of the department and responds appropriately to after hours or urgent work request. During period of my service Gulf Specialist Hospital Qatif reported through Biomedical Engineering Department manager to General Director and also worked as a acting manager whenever manager on vacation. During period of my service in Al-Mouwasat Hospital, Qatif reported to Chief Operating Officer through Manager-Facility Engineering Department. As per Chief Operating Officer Instruction I directly reported and review biomedical engineering department problems. Implemented Hospital Mission, Values and Strategic Plan, Policy and procedures of JCI. CDR HOSPITALS, Hyderguda, Hyderabad ISO 9000, TUV & NABL LAB CERTIFIED HOSPITAL Biomedical Engineer: Duties and Responsibilities: APR 2000 to FEB 2004 Performed service activities of the medical equipment in the hospital. Supervised a team of individuals in maintaining the medical equipment. Performed troubleshooting and other provided other technical services to the hospital. Developed a training program and trained Medical, Nursing and Paramedical staff on higher end medical equipment usage and also clinical routine maintenance. Maintained service reports, equipment logs and daily breakdown registers. Implemented quality system which meet ISO 9000 accreditation/certification requirements Performed Calibrations with test equipment using critical care equipment and also performed periodic preventive maintenance of the medical equipment’s for TUV ISO 9002 certification Germany. Handled PC based Telemedicine Project Cardio Web ECG ON PHONE in the CDR Technology Center and also familiar about EEG Cerebro Web Medical Equipments KAMINENI HOSPITAL, HYDERABAD (KAMINENI GROUP OF HOSPITALS) DEC 1998 TO MAR 2000 Bio-Medical Engineer: Worked as a Biomedical Engineer during above period handled medical equipments maintenance, troubleshooting, Preventive maintenance and calibration. Specialized in house service training on SIEMEN’S Servo 900C intensive Ventilators. Arranging technical follow-up. Instruments handled: Biochemistry, Microbiology, Pathology instruments, X-Ray, Operation Theatre instruments including C Arm, Anesthesiology machines, Quart ray and ICU instruments such as Cardiac Monitor, Ventilators and infusion pump ,ECG machine .,Endoscopy ,Laparoscopy, ESWL, TMT, Ultrasound, Physiotherapy, Baby Incubators, Warmers, Pediatric Equipments, Routine Works: Regular visits to all the departments to check rectify and solve problems in a daily base. Reporting: All the feed backs are being reported to the Chief Biomedical Engineer-Biomedical Engineering Services Records: Keeping all the instruments’ ID and locations. The date of purchase, service and operating manuals, equipment log books, Daily breakdown register #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 6 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ TRACK RECORD OF PROFESSIONAL DEVELOPMENT & CERTIFICATION ema 1. Anesthesia Machine Manufacturer Trainer 2. Anesthesia Ventilator Manufacturer Trainer WIPRO GE HEALTHCARE : : : : : : Model Anesthesia Aestivate 5 GE Healthcare (Datex Ohmeda) Engr. Enrich D. Malaria Model 7900 And 7100 GE Healthcare care (Datex Ohmeda) Enger. Enrico D. Malaria 3. Intensive Care Ventilator (Infant/Pediatric/Adult: Manufacturer Trainer Location 4, Datex Ohmeda Anesthésia work station Anesthésia ETCO2 Monitors Training Location Business Développent Meeting (Franchisée/Dealer) Model: ivent 101, ivent 201, Engstrom Care Station & Breass GE Health care Mr Ved Prakash GE Health care Head Office, White Field, ITPL, Bangalore : : : : Model : 904E, B-30 & Cardiocap S/5 & Patient Monitoring System Hyderabad Wipro GE Health are Office Hyderabad : : 5. Siemens Advia Centaur CP Immunoassays’ System : Model: Centaur CP Manufacturer : Siemens Healthcare Diagnostic Dubai, UAE Siemens Chemistry Analyzer Manufacturer Siemen’s ABG Machine Manufacturer : Dimension RXL Siemens Authorized Dealer – Bainouna & Drugs &Medical Suppliers [Laboratory Equipments], Republic of Yemen : : : Rapid Point 405 Siemens #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 7 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ ema 6. Intensive Care Ventilator (Infant/Pediatric/Adult) : Manufacturer : Trainer : 7. Blood Gas Analyzers, Lab Equipments Manufacturer 8. Gambro Renal Dialysis Manufacturer 9. Six Sigma Methodology Training : : : Model Galileo Hamilton Medical Dean Web (Switzerland) Model ABG(Ciba Corning 248 & Ciba Corning 348) Bayer AK-95 & AK-96 Gambro : Successfully completed Six Sigma Methodology Training Program, equallanet Yellow belt, received certificate from Micro Small Medium Enterprises Govt. of India. Apollo Hospital, Apollo Healthcare City, Jubilee Hills, Hyderabad Biomedical Equipment Inplant Project Training: I gained valuable practical training in medical equipment’s maintenance project in Bio-Medical engineering Department at Apollo Hospitals, Jubilee Hills Hyderabad, India. I gained technical proficiency on medical equipment’s maintenance. Attended Medical equipment breakdown calls along with Senior Bio-Medical Engineers and Chief of Bio-Medical Engineer. Submitted final project report to the ATI-EPI, Govt. of India and In-Plant project-training certificate received from Senior/Chief Bio-Medical Engineer, Apollo Hospitals, Jubilee Hills, Hyderabad, India #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 8 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ Educational Background Master of Science: ema MSc., Physics & Specialization Electronics Osmania University, Hyderabad, India June 2001 MRI Training Course contents Operational, Application and General Maintenance from Indian Institute of Technology, IIT Bombay May 2010 Bachelor of Science: B.Sc.[Electronics], Osmania Uniersity, Hyderabad, India May 1996 Advanced Diploma in Software Engineering, National Computing Council of India, PACE Institute of Software Technology, India July 1998 Higher National Technician Course (HNTC) in Bio-Medical Electronics Advanced Institute for Electronics & Process Instrumentation, Ministry of Labor, Government of India Sept 1997 Software/Hard Ware Skills Scientific Software : Matlab, Matview Computer Language :C Assembly Languages : 8051 & 8086 Package : MS–Office (Word/ Excel/ Power Point), Operating System : Windows7, Vista, Xp, Server 2008 Networking : MCITP(Micro Software Certified Information Technology Professional) PC/Laptops and PC based Medical Equipment’s software & Hardware Installations as well as Troubleshooting of various Software/Hardware system support errors. Assembling and repair of PC’s board level/chip level problems pertaining to Medical Equipments. Strength & Qualities Disciplined helpful, friendly and always been in a good mood. Quick in getting back with answers and always getting back, as promised. A good understanding of business and eager to learn more. Ability to manage biomedical engineering department independently. Well versed with ISO, TUV & SAUDI ARAMCO Policy and Procedures of Biomedical Engineering Department. Personal Profile Date of Birth Nationality Religion : : : 2-04-1975 Indian Marital status Languages Known : : Married English, Arabic, Urdu, Hindi, Telugu Islam MOHAMMAD AHMAD #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India MOHAMMAD AHMAD, MSC, BME 9 BIOMEDICAL ENGINEER/HOD-BIOMEDICAL Mob: 0091 9493869689, Email:mdahmadbme786@gmail.com IEF BIOMEDICAL ENGINEER/HOD/BIOMED ENGINEER _________________________________________________________________________________________________ ema #3-5-1100/1/5, SNJ Residency, Rajmohalla Road, Narayanaguda, Hyderabad-500 029, Andhra Pradesh, India