Airport Dialogue:
Dialogue 1:
※Checking in:
Agent: Hello, where are you flying today?
Passenger: I am flying to San Francisco.
Agent: May I please see your passport?
Passenger: Here you are.
Agent: Will you be checking any luggage?
Passenger: Yes, I have two suitcases.
Agent: Do you have any carry-ons?
Passenger: Yes, my brief case and my laptop bag.
Agent: Do you want a window seat or an aisle seat?
Passenger: I would like a window seat.
Agent: Here is your boarding pass and your gate is A13. Have a
pleasant flight.
1
Dialogue 2
In Flight:
Flight attendant: Would you like something to drink?
Passenger: I would like a coke.
Flight attendant: Would you like a snack?
Passenger: Sure. I would like some peanuts.
※Flight attendant: Would you like chicken or beef?
Passenger: I would like chicken.
Flight attendant: Would you like something to drink?
Passenger: I would like some orange juice.
Passenger: Excuse me. May I get a blanket?
Flight attendant: Sure. I will be right back.
Passenger: May I have a pack of cards?
Flight attendant: Sorry, we don’t have any available right now.
Passenger: Excuse me. Do you have any medicine for a stomachache?
Flight attendant: Yes, we do. I can get you some.
2
Flight attendant: Do you have a US passport or a green card?
Passenger: No, I don’t have either.
Flight attendant: Please fill out this immigration form and the claim
form for your luggage.
Passenger: Can you help me fill this out?
Flight attendant: Sure, no problem.
Dialogue 3
Arriving- Customs:
Customs Agent: May I see your passport please?
Passenger: Here you are.
Customs Agent: How long are you staying in America?
Passenger: Two weeks.
Customs Agent: What is the purpose of your visit?
Passenger: I am here sightseeing.
Customs Agent: Here you are. Welcome to America.
Passenger: Thank you.
3
※Airport Dialogues – Security
Security Guard: Hello, do you have anything metal on you? Any change
in your wallet, watches, jewellery?
Passenger: No.
Security Guard: Do you have any liquids or gels?
Passenger: I have this water bottle.
Security Guard: Is it less than 100 millilitres?
Passenger: No, it is 500.
Security Guard: I’m sorry you will have to throw it away.
Passenger: Oh, alright.
Security Guard: Please place your jacket and carry-on in the tray
and proceed through the metal detector.
※Information Desk at the airport
Person: Hi, can you help me?
Information Desk Person: I'd be happy to.
Person: Where can I get a taxi?
Information Desk Person: The taxis are by the main entrance. From
here, walk towards Gate 32, take the escalator to the first floor and
turn right. Outside, you will see the taxis.
Person: Thank you very much.
4
※Currency Exchang Dialogue:
Bank clerk: Hi! How may I help?
Passenger: I would like to exchange NT dollars into US dollars.
Bank clerk: OK.
Passenger: Can I have your smallest bills?
Bank clerk: Yes. I would give you as many as I can.
Passenger: Thank you.
Bank clerk: Please write your phone number and sign here.
Passenger: OK.
Bank clerk: Here you are. Have a nice day.
5
New York Avenue:
Police Station:
Dialogue 1
Child: Excuse me, officer. Can you help me?
Police Officer: What’s your emergency?
Child: I’m lost. I need to call my mom.
Police Officer: OK. Do you know her phone number?
Child: Yes, it’s 555-6789
※Dialogue 2
Person: Excuse me officer, could you please tell me how to get to the
Plaza Hotel?
Police Officer: Yes, I can. You can go straight down first street. Turn
right when you get to the intersection. And the hotel
will be on your left.
Person: Thank you, officer.
6
Hotel:
Dialogue 1
Receptionist: Hi, how may I help you?
Visitor: I would like a room for the night.
Receptionist: Just one night?
Visitor: Yes.
Receptionist: OK, here is your keycard. Your room number is 210. Have
a nice night.
Visitor: Thank you.
※Dialogue 2:
Receptionist: Hello! Welcome to the Plaza Hotel. How may I help you?
Visitor: I would like to get a room for two people. We have a
reservation for a double room under Jack Brown.
Receptionist: OK, would you like a single room?
Visitor: Yes, that would be fine.
Receptionist: Your room number is 103 and here is your keycard.
Visitor: Thank you.
7
※Room Service Dialogue:
Room Service: Room service. How may I help you?
Guest: Good morning. This is Miss Smith in room 113. I’d like some
breakfast, please.
Room Service: Alright, what would you like?
Guest: I’d like some grapefruit juice, two scrambled eggs with bacon
and some toast and black coffee, please.
Room Service: Alright.
Guest: How long will it take?
Room Service: About 15 minutes.
Guest: Great. Thank you.
8
※Souvenir:
Customer: Excuse me, can you tell me how much this key chain is?
Clerk: It’s one dollar and 50 cents.
Customer: Could you also tell me where your post cards are?
Clerk: They are next to the baseball caps.
Customer: Thank you.
9
Clothing Store Dialogue:
Dialogue 1
A: What do you want to buy?
B: I want to buy a jacket, how about you?
A: I want to buy a pair of shorts.
B: OK, let’s go try them on.
※Dialogue 2
Sales Clerk: May I help you?
Customer: Yes, I am looking for a red T-shirt.
Sales Clerk: What size are you looking for?
Customer: I am looking for a large.
Sales Clerk: Well, here are our T-shirts. This is a red one in a large.
Customer: May I try it on?
Sales Clerk: Yes, the fitting room is over there.
Customer: Thank you!
Dialogue 3
Customer: Excuse me, could you tell me how much this skirt is?
Sales Clerk: Let me see. It’s fifteen dollars.
Customer: Do you have a larger size ?
Sales Clerk: Yes, we do. We have a medium and a large.
Customer: May I see the large?
Sales Clerk: Yes. Here it is.
Customer: Thank you!
10
Electronics Store Dialogue:
Dialogue 1
Customer: Excuse me, do you sell MP3 players?
Sales Clerk: Yes, we do. They are over here
Customer: May I see that pink one?
Sales Clerk: Yes. Here you are
Customer: How much is it?
Sales Clerk: It’s fifty dollars.
Customer: I’d like to buy this, but I can’t pay that much. Is that the
lowest you can go!
Sales Clerk: Sorry, no bargaining here.
Customer: Alright, I will take it.
Dialogue 2
Sales Clerk: Hello! How may I help you?
Customer: Do you have any computers on sale?
Sales Clerk: Yes, we do. The Dell computer is on sale for 400 dollars.
Customer: May I see it?
Sales Clerk: Yes. Here it is. It’s the number one seller this month.
Customer: I like it. I will take it.
Sales Clerk: That will be 400 dollars.
Customer: Do you have the money-back guarantee?
11
Sales Clerk: Yes, we do. But please keep the receipt and warranty.
Customer: Here you are.
Sales Clerk: Thank you and have a nice day.
※Buying a cell phone Dialogue:
Employee: Hello, how may I help you?
Customer: I would like to buy a cell phone.
Employee: Is there a certain brand you are looking for?
Customer: I would like to see your Sony Ericsson phones.
Employee: OK, they are over here.
Customer: Could I see the black and red one?
Employee: Yes. Here you are.
Customer: How much is it?
Employee: It was 150 dollars but it is on sale for 100 dollars.
Customer: Oh! That’s a good deal. I will take it.
12
Supermarket Dialogue:
※Dialogue 1
Customer: Excuse me. Can you help me?
Employee: Yes.
Customer: Where is the fruit?
Employee: Fruit is in aisle three next to the bread.
Customer: What about ice cream?
Employee: Ice cream is in aisle seven.
Customer: Thank you very much.
Dialogue 2
Customer: Excuse me. I am looking for the frozen food aisle. Could you
tell me where it is?
Employee: It’s on aisle three next to the bread.
Customer: Thank you!
Dialogue 3
Employee: Hi! May I help you?
Customer: Yes. Do you have any sales today?
Employee: Yes, we do. The apples, bananas and the oranges are on sale
for a dollar each.
Customer: Where is the fruit aisle?
Employee: It’s on aisle five next to the frozen food aisle.
Customer: Thank you!
13
Museum Dialogue:
Buying Tickets Dialogue:
Dialogue 1
Worker: Hi! How many people would you like to buy tickets for?
Customer: Two adults and two youth.
Worker: That will be thirty dollars please. There is a guided tour starting
in fifteen minutes. Please wait over there.
Customer: Thank you!
Worker: Here is a brochure. Enjoy your visit.
(Later)
Worker: The tour will begin now, please turn off your cell phones and
stay with the group. Feel free to ask questions.
※Dialogue 2
Tours:
Customer: Hello, is there an option for a tour?
Worker: Yes, we have two options. A tour guide or a headset-guided
tour.
Customer: How much will we spend on a tour guide?
Worker: US$ 100.
Customer: OK, I’d like to go at my own speed.
Worker: That’s fine. I’ll get you a headset.
14
※Calling Information Dialogue:
Operator: You have reached directory assistance, how can I direct your
call?
Person: I’m trying to call the USA.
Operator: One moment… Where would you like to place your call?
Person: New York.
Operator: Who would you like to call?
Person: I want to call John Peterson.
Operator: Please hold. I’m dialing the number for you.
Clinic and Pharmacy Dialogues:
※Clinic Dialogue:
Dialogue 1
Nurse: Hello! How may I help you?
Patient: I’m here to see a doctor. I’m not feeling well.
Nurse: Can you please tell me your name and your symptoms?
Patient: My name is Katie Smith. I have a fever and my head hurts, I
also have an earache.
Nurse: OK, please fill out this form and give it back to me.
Patient: Here is my form.
Nurse: OK, Miss Smith I will call you when the doctor is ready to see you.
15
※Doctor and Patient Dialogue
Dialogue 2
Doctor: Hello! I’m Dr. Neal. How may I help you?
Patient: I have a fever and my head hurts.
Doctor: How long have you been sick?
Patient: I’ve been sick for 3 days.
Doctor: When was the last time you saw a doctor?
Patient: Last year in December for a routine checkup.
Doctor: It looks like you have the flu. I will give you a prescription. You
can take it and get it filled out at any pharmacy. You will need
to take two pills every two hours for three days. If you are not
well after that, come back and see me.
Patient: Thank you, doctor.
16
※Pharmacy Dialogue
Pharmacist: Hi, may I help you?
Costumer: Yes, I need to pick up this prescription.
Pharmacist: OK, It will be ready in a minute.
Costumer: I would also like to pick up some headache medicine. Could
you tell me where your headache medicines are?
Pharmacist: Sure. They’re in aisle 3 on the left side.
Costumer: Thanks.
Pharmacist: No problem.
(A little later)
Pharmacist: Alright, I have your prescription ready for you. Did you find
the medicine you were looking for?
Costumer: Yes, I did. I’d like to buy this along with my prescription.
Pharmacist: OK, your total comes to $27.98.
Costumer: $27.98? OK. Thank you very much.
Pharmacist: Thank you.
17
Restaurant Dialogues:
※ Getting a Table dialogue:
Hostess: Hello, welcome to Linda’s Restaurant. For how many people?
Costumer: For two people.
Hostess: Please follow me. Is this table OK?
Costumer: Yes, this will be fine.
Hostess: Your waitress/waiter will be with you shortly.
※ Ordering dialogue:
Waitress: Hi, my name is Joy. I will be your waitress. Can I get you
started with anything?
Costumer: I would like black tea.
Waitress: Here is your drink. Are you ready to order?
Costumer: Yes. I would like the New York steak, well done. And my side
orders will be a baked potato and a salad.
Waitress: Alright! Will that be all for you?
Costumer: Yes.
Getting a dessert Dialogue:
Waitress: How was your dinner?
Costumer: It was great, thanks.
Waitress: Would you like something for dessert?
Costumer: No, thank you.
Waitress: Would you like me to get your check?
Costumer: Yes, that would be great.
Waitress: Here you go and I can take that for you anytime.
Costumer: Here is my credit card.
18
Waitress: OK! I will be right back with your receipt.
( A little later )
Waitress: Here you are. Please come back again.
Costumer: Thank you!
19