CAOT Revised 2007-2008 Annual
Academic Program Plan―Changes highlighted throughout in yellow.
Department
Discipline or Program on which this plan focuses
Computer Applications and Office Technologies
Computer Applications and Office Technologies
Date June 13, 2007
I. Program Data Sets
Version number 2
A. Total enrollments, WSCH (weekly student contact hours), FTES (full-time equivalent students), and WSCH/FTEF for the past three fall semesters
1. Fall 2004 Total enrollments: 654 WSCH: 3,390 FTES: 106.6 WSCH/FTEF: N/A
2. Fall 2005 Total enrollments: 606 WSCH: 3,208 FTES: 100.8 WSCH/FTEF: 486.3
3. Fall 2006 Total enrollments: 672 WSCH: 3,460 FTES: 108.8 WSCH/FTEF: 483.4
B. Number of classes offered (combined classes counted as a single class), average class size, and total number of class hours allocated for the past three fall semesters
1. Fall 2004 No. of Classes: 23
2. Fall 2005 No. of Classes: 23
Avg. class size: 28
Avg. class size: 26
Hours allocated: 99
Hours allocated: 99
3. Fall 2006 No. of Classes: 26 Avg. class size: 26 Hours allocated: 113*
C. Student success and retention percentage ―program and college averages
Success Retention Success Retention
1. Fall 2004 Program: 71%
2. Fall 2005 Program: 74%
3. Fall 2006 Program: 69%
86%
88%
84%
College: 70%
College: 68%
College: 67%
86%
86%
86%
D. Number of degrees and certificates awarded (if applicable)
1. 2003-04 Degrees: 8 Certificates: 23
2.
3.
2004-05
2005-06
Degrees: 6
Degrees: 1
Certificates: 4
Certificates: 19
E. Percent of transfer, occupational, and basic skills classes offered during Fall 2006
Transfer: 43% Occupational: 100%
F. Full-time and adjunct faculty
1. Full-time faculty, Fall 2006 a. Full-time equivalent faculty: 2.8
Both: 43% Basic skills: 0%
Chair reassigned time: 0.2 b. FTEF reassigned temporarily: 0 c. No. of new hires 2004: 0
FTEF reassigned permanently: 0
2005: 0 d. Names of new hires and year hired: Gregory Colf (2006)
2006: 1
2007-2008 AAPP Form, Approved by Educational Planning Committee, March 1, 2007

2 e. No. of retirees or resignations
2004: 0 2005: 1 2006: 0 2007: 1 f. Names of retirees or resignations and year: Janet Horne (2005) and first-year probationary instructor Greg Colf (2007) **
2. Adjunct faculty a. Number of adjunct faculty teaching in program (head count)
Fall 2004: 12 Fall 2005: 16 Fall 2006: 14 b. FTEF adjunct faculty teaching in program
Fall 2004: 3.7 Fall 2005: 5.3 Fall 2006: 5.3
3. Comparison of full-time faculty hours to adjunct faculty hours a. Number of total program hours taught by full-time faculty
Fall 2004: 43 Fall 2005: 27 Fall 2006: 42
Fall 2007: 15+(?)
Fall 2007: 6.7
Fall 2007: 24 b. Number of total program hours taught by adjunct faculty
Fall 2004: 56 Fall 2005: 80 Fall 2006: 79 Fall 2007: 101 c. Percent of total program hours taught by full-time faculty
Fall 2004: 43.4% Fall 2005: 25.2% Fall 2006: 34.7% Fall 2007: 19.1 %
After the Fall 2007 schedule had been completed, the department chair was notified that released time had been increased from 0.2 to 0.4 because of growth. Rather than rework the fall schedule, the department chair opted to assume this additional load for a single semester and bank 3 hours for released time in following semesters. The figures shown for Fall 2007 are based on the department chair teaching 9 hours and the other department member teaching 15 hours. Neither department member teaches overloads as adjunct assignments. The resignation of Greg Colf left 20 hours unstaffed (15 regular and 5 overload). The department has been permitted to hire a long-term substitute for the 2007-2008 academic year, but this position will end at the close of the Spring 2008 semester. At that time the department will be facing more than 80% of its classes being taught by adjunct faculty during the Fall 2008 semester unless it is granted additional tenure-track full-time faculty.
G. Comments and/or Supplemental Data
*For the Fall 2006 semester, the CAOT Department was originally allocated 107 hours.
During the first week prior to the opening of the Fall 2006 semester, the department was requested to add courses in business communication and business English, thus bringing
Program 100 funding up to 113 hours. Long waiting lists prompted the addition of these two classes.

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**Kathy Basil retired in 2001. No replacement was hired until 2006, when the department was permitted to hire Greg Colf. However, Janet Horne retired in 2005 and her position has not yet been filled. Now, our new probationary instructor, Greg Colf, resigned after his first year to return to his home state, Utah. Southern California living expenses are higher than he had anticipated. Consequently, the CAOT Department needs to replace Janet Horne as well as Greg Colf.
II. Student Learning Outcomes Assessed During the Past Year (Relate each to the Pierce College
Mission Statement and the Pierce College Institutional Learning Outcomes.)
A. Course or Program SLO: Course, CAOT 82, Microsoft Office Survey Mission ILO
Definition: Manage (create, find, rename, delete, move, copy) files and folders in the Microsoft Windows Operating
System environment.
1, 3, 5, 7 IA6
Assessment:
Outcomes and Plan:
Over 95 percent of the students in the pilot study successfully completed five out of six tasks. Since students seem to understand the basics of file management, more class time can be devoted to the units in which they are having more difficultly, specifically, Excel and Access.
B. Course or Program SLO: Course, CAOT 82, Microsoft Office Survey Mission
Definition: Create, format, and edit Microsoft Word documents according to established conventions, including graphics, as well as character-level and paragraphlevel options. Students will be able to create an original document or work from an existing document.
ILO
1, 3, 5, 7 IA4a,
IA4c
Assessment:
In a practical exam on the computer, 80 percent of the students will accurately complete at least five of the six file management tasks.
In a practical exam on the computer in which students edit files to create a flyer and report, 80 percent of the students will accurately complete at least seven of the ten editing and formatting tasks.
Outcomes and Plan:
Overall, 77.27 percent of the students successfully completed seven of the ten tasks. Students had difficulty completing a Works Cited page in a report in
MLA format. They also had difficulty proofreading in all units of CAOT 82.
Plan: The department will upgrade to Office 2007 in Fall 2007. This new version of Word simplifies the formatting of the Works Cited page. Students will simply enter the elements of each reference source in Word, and the program will format the entries correctly. Office 2007 will help in this regard because it has a contextual spelling checker. If a word is used in the wrong context (e.g., I have too feet), Office 2007 will display a blue wavy line under the word(s) used incorrectly. If the user right-clicks the word, suggested corrections will display.
C. Course or Program SLO: Course, CAOT 82, Microsoft Office Survey Mission
Definition: Create, format, and print handouts for Microsoft
PowerPoint presentations. Students use such techniques as design templates, slide transitions, and animation.
ILO
1, 3, 5, 7 IA6a,
IB4,
IC1c

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II. Student Learning Outcomes Assessed During the Past Year (Relate each to the Pierce College
Mission Statement and the Pierce College Institutional Learning Outcomes.)
Assessment: In a practical exam on the computer in which students are provided formatting directions, 80 percent of the students will accurately complete at least seven of the ten tasks.
Outcomes and Plan:
Overall, 77.27 percent of the students successfully completed at least seven of the ten tasks. One of the areas (animating clip art) is somewhat below 80 percent. The animation tasks tend to be more intermediate-level skills.
Plan: Students will be given a detailed reference handout on the areas of printing an outline and adding animation.
D. Course or Program SLO: Course, CAOT 82, Microsoft Office Survey Mission
Definition: Create and format Microsoft Excel workbooks, including creating charts and using simple functions and formulas. Students incorporate real-time data from the Internet in worksheets.
ILO
1, 3, 5, 7 IA5,
IA6a,
IB2
Assessment: In a practical exam on the computer in which students are provided formatting and editing instructions, 80 percent of the students will accurately complete at least 9 of the 13 formatting and editing tasks.
Outcomes and Plan:
Outcome: Overall, 72.73 percent of the students successfully completed at least 9 of the 13 tasks. Students seem to have difficulty with creating formulas, particularly those that involve percentages.
Plan: A short basic math pretest will be given before beginning the Excel unit.
Those students who score low on this pretest will be referred to the Learning
Center to work with the math tutors.
E. Course or Program SLO: Course, CAOT 82, Microsoft Office Survey Mission
Definition: Create a Microsoft Access database, design simple and complex queries of the database, and create related reports.
3, 5
ILO
IA6,
IB2b,
IB3d
Assessment: In a practical exam on the computer in which students are provided data and general query and report requirements, 80 percent of the students will accurately complete at least five of the seven tasks.
Outcomes and Plan:
Overall, 54.55 percent of the students successfully completed at least five of the seven tasks. Students seem to have difficulty with the more complex queries.
Plan: The department plans to upgrade to Office 2007 in Fall 2007. Access has been completely redesigned in the 2007 version to make it more “user friendly.”
III. Assessment of 2006-2007 Annual Goals
A.
Goal Achieved Continuing Discarded
Complete biennial Program Review for 2006-2007.

B. Reinstate legal office course and AA degree curriculum.
Completely revise course outline and curriculum.


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III. Assessment of 2006-2007 Annual Goals
C.
Goal Achieved Continuing Discarded
Institute a new certificate of achievement in legal office.

D. Institute a new certificate of achievement in desktop publishing.

E. Institute a new course in Adobe Illustrator for the Office and the Web.

 F. Complete the course level SLO-Assessment-Outcomes-
Plan cycle for CAOT 82, our Microsoft Office Survey course. (See Section II.)
G. Prepare a slick program brochure to advertise CAOT degrees, certificates, and course offerings.


H. Obtain new computers (64-bit processors with 2 GB RAM) for Business 3250 to accommodate advanced offerings in
Adobe and to prepare for Office 2007 and Vista.
 I. Obtain 8 tablet computers, 2 networked laser printers, a new projection screen, and a multimedia cart to complete
Business 3205 as a multifunctional room for communication courses that require computers with
Internet access.
J. Develop online course in keyboarding.

K. Develop modularized online courses in Excel and
PowerPoint.

 L. Institute a short-term class on how to use devices such as
USB drives, scanners, cell phones, PDAs, and iPods —all devices used in business.
M. Institute a survey course in Adobe Creative Suite.

N. Prepare a nomination form (with documentation) for a
LACCD 2007 Workforce Development Award.
 Awarded First Place in Category

O. Prepare a grant proposal for VTEA funding (1) to offer an online keyboarding class, (2) to offer a survey course in
Adobe Creative Suite, and (3) to obtain a classroom of
64-bit computers in anticipation of the upgraded software offerings.

P. Host the 2007 CAOT Advisory Committee meeting with members from industry and the Pierce College community to obtain input for the CAOT curriculum. (Scheduled for
May 2)
Q. Plan and host the CAOT Third Annual Student Awards
Ceremony and Luncheon. (Scheduled for May 17)

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IV. 2007-2008 Annual Goals Based on the Pierce College Strategic Plan
A. Maintain currency in technology by updating all Microsoft Office course offerings from Office 2003 to Office 2007. These courses will be in place for the opening of the Fall 2007 semester.
Strat. Plan
1.1, 6.1
1.1, 6.1 B. Maintain currency in technology by updating the operating system from
Windows XP to Vista ―contingent upon hardware updates. This update should be installed by the opening of the Fall 2008 semester.
C. Maintain currency in technology by obtaining new computers (64-bit processors with 2 GB RAM) for Business 3207 to accommodate advanced offerings in
Adobe and to prepare for Office 2007 and Vista. These computers should be installed by the opening of the Fall 2007 semester. The present computers in
Business 3207 should be moved to Business 3216.
4.1, 4.2
D. Update QuickBooks software from 2006 to 2008 to keep pace with the changing demands of business and industry. (QuickBooks has annual updates, but the department updates only biennially.) Software updates should be purchased during the 2007-2008 academic year to be installed for the Fall 2008 semester.
E. Institute a new course in Microsoft Project as recommended by the CAOT
Advisory Committee.
1.1, 6.1
1.1, 6.1
F. Update all course offerings in Adobe Creative Suite to Adobe Creative Suite 3
Design Premium.
G. Complete the SLO-Assessment-Outcomes-Plan cycle for three CAOT courses.
Each full-time faculty member will complete the cycle for one course.
H. Increase enrollments by (1) providing print resources for a customized CAOT 82 text edition that contains a 32-page preface advertising all offerings in the CAOT
Department and (2) preparing a slick brochure to advertise CAOT degrees, certificates, and course offerings to high school students.
1.1, 6.1
1.8
1.5
I. Increase enrollments by developing and offering modularized online courses in
Excel and PowerPoint.
J. Prepare a grant proposal for VTEA funding.
4.3
5.3, 6.3,
7.2
K. Host the 2008 CAOT Advisory Committee meeting with members from industry and the Pierce College community to obtain input for the CAOT curriculum.
5.1
L. Host the CAOT Fourth Annual Student Awards Ceremony and Luncheon. 2.4, 2.7
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V. External Influences (Environmental Scans)
A. Colleges and universities to which students transfer and number of transfers in major last year (if applicable)
Students taking CAOT 32, Business Communications, and CAOT 82, Microcomputer
Software Survey in the Office, transfer to CSUN.

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V. External Influences (Environmental Scans)
B. Articulation agreements (if applicable)
CAOT 32, Business Communications, is acceptable for Business 105 at CSUN. All business majors must obtain an A or B in the business communications course before being permitted to take an upper division course in the School of Business.
Articulation agreements continued:
CAOT 82, Microcomputer Software Survey in the Office, is acceptable for Computer
Science 100 at CSUN.
The CAOT Department has a TechPrep agreement with West Valley Occupational Center for CAOT 1, Beginning Keyboarding, and CAOT 31, Business English.
C. Labor market data supporting demand for the program (if applicable)
Information regarding growth projections for administrative assistants, office clerks, and other office personnel for 2002-2012 was obtained from the California Employment
Development Department’s LaborMarketinfo Web site
( http://www.labormarketinfo.edd.ca.gov/ ):
Occupations With the Most Job Openings in Los Angeles County
2002-2012
Occupational Title
Office Clerks, General
Number of
Job Openings
37,740
Rank
4
Receptionists and Information Clerks
Executive Secretaries and Administrative Assistants
15,450
15,080
18
20
Bookkeeping, Accounting, and Auditing Clerks
Secretaries, Except Legal, Medical, and Executive
Total
11,120
7,710
87,100
28
40
For additional EDD labor market information, please refer to the CAOT 2007 Program
Review update.
According to "2007 Salary Guides" from Robert Half International, one of the top five positions in demand for 2007 is that of Senior Administrative Professional:
Senior Administrative Professional
Senior-level support staff play a pivotal role in keeping offices running smoothly. In addition to working with internal executives, these professionals have taken on expanded responsibilities, including managing other administrative employees, and communicating and negotiating with outside vendors and clients. They also frequently perform advanced tasks such as budgeting and project management. And employers are compensating them accordingly. Senior office/facilities managers will see the greatest increase in starting salaries of any administrative position in 2007, with base compensation expected to jump 8.2 percent to $37,500 to $52,000 annually.Average starting salaries for senior executive assistants are expected to rise 6.5 percent this year, to between $39,000 and $54,750 annually.*
* Yahoo! hot jobs . "Top Five Professions in Demand for 2007." Robert Half International. http://hotjobs.yahoo.com/jobseeker/tools/ept/careerArticlesPost.html?post=33 . (April 21,
2007.)

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V. External Influences (Environmental Scans)
D. Advisory Committee input (if applicable) (Include date of last meeting.)
Advisory Committee recommendations from meeting held on May 2, 2007:
1. Investigate offering a course in Microsoft Project.
2. Investigate offering Excel and PowerPoint as modularized online courses.
3. Install 19-inch LCD monitors for computer stations as they save space and preserve eyesight.
4. Instruct students on the use of multifunctional devices as a replacement for fax machines; purchase an MFD that scans documents and sends them directly to the computer as PDF files to be transmitted as e-mail attachments.
5. Investigate offering a course in Microsoft Sharepoint.
E. Other pertinent data (optional)
None.
VI. Three-Year Educational Plan
A. Upgrade course offerings from Windows XP and Office 2003 to Vista and Office 2007.
Upgrade course offerings in Adobe to Adobe Creative Suite 3 Design Premium.
B. Increase enrollments by 5 percent annually.
C. Collaborate with the Art, Computer Science, Media Arts, and Music Departments to develop an AA degree in multimedia applications.
D. Collaborate with the Business Department to investigate initiating a certificate of achievement in e-commerce.
E. Explore CAOT online offerings in courses such as business English, Internet, Word, Excel,
PowerPoint, and Access.
F. Initiate a certificate of achievement in Office 2007.
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VII. Additional Human Resources Needed to Implement Program Goals―Faculty, Staff, Student
Workers, and Others
Specific human resource required (provide brief justification) Cost
$120,000 A. Two additional full-time faculty members (replacements for Greg Colf and
Janet Horne) to assist with developing student learning outcomes, preparing rubrics to assess student learning outcomes, developing strategies to improve student achievement, developing new courses and curricula, developing courses for online delivery, updating courses and course outlines to keep pace with technological advancements, updating Program
Review biennially, and participating in college-wide committees.
B. Maintain student tutor budget to accommodate department needs until Work
Study allocations have been made. Student tutors are needed to assist
CAOT students with their assignments during laboratory hours.
$12,000
C.
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VIII. Additional/Replacement Equipment Needed to Implement Program Goals
Specific equipment required (provide brief justification) Cost
A. Replace 32 computers (and monitors) in Business 3207.
B. Ceiling-mounted projection system for Business 3250 to improve student learning.
C. Ceiling-mounted projection system for Business 3216 to improve student learning.
D. Replace 36 old monitors in Business 3216 with ViewSonic Multimedia
19-inch LCD monitors to provide adequate space at each computer station.
Students are too crowded and have little space for their text materials.
$41,960
$4,601
$4,601
$8,145
E. Obtain document cameras for three classroom/laboratories to display student print solutions as examples.
F. Obtain 36 replacement stenochairs for Business 3216. A number of chairs are worn out or broken.
$2,271
$2,339
G. Replace 21 old monitors in Business 3250 with ViewSonic Multimedia
19-inch LCD monitors (10 of the monitors in Business 3250 will be replaced from the CAOT $2,500 Workforce Development award money.)
$5,250
IX. Additional/Updated Software Needed to Implement Program Goals
Specific software licenses required (provide brief justification)
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Cost
Site license ?
Site license
See below.
A. Vista operating system, 112 licenses
B. Office 2007 suite, 112 licenses
C. *Adobe CS3 Design Premium (includes Dreamweaver, Flash, Photoshop
InDesign, Illustrator, Acrobat), 40 concurrent licenses
D. QuickBooks 2008, 50 licenses (Pricing reflects 2006 purchase price and estimate of 2007 purchase price.)
E. SnagIt!, Version 8, 35 licenses (CAOT purchased licenses.)
F. Annual renewal of licenses for NetSupport (Pricing reflects 2007 price.)
G. *Adobe Acrobat 8 Professional, 40 concurrent licenses (College already owns licenses for Acrobat 8.)
Except for NetSupport, the department requires the software requested to teach its classes; the department is teaching the operation of the actual software. Without the software there would be no classes. Renewal of the site license for NetSupport is needed so that faculty may continue to use technology in the instructional program. NetSupport benefits those students who are visual learners. The software permits instructors to project the instructor's screen on the student's workstation so that the student may easily follow the lecture/discussion.
$625
-
$900
-
* For the Adobe software, the department is presently using CS2 and Studio 8 concurrent licenses (with upgrade protection?) purchased through various

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IX. Additional/Updated Software Needed to Implement Program Goals
Specific software licenses required (provide brief justification) other departments in the college and subsequently centralized in Infotech.
Adobe has new releases and has configured the various software programs into different groupings. Since other departments use the Adobe software, acquisition and pricing needs to be centralized for efficient use of resources.
Cost
X. Facilities
A. New facilities or additional classrooms required to implement program goals (provide brief justification)
The Business Building is slated for renovation beginning Summer 2008. The CAOT
Department needs three fully-functional networked computer rooms to continue its program during the remodeling process. The department, in addition, requires one wireless facility for the computer cart presently housed in Business 3205. The temporary facilities need to be in place for the Fall 2008 semester.
B. Alterations and improvements required for existing facilities to implement program goals
(provide brief justification)
A & I funding is required to install overhead projection units in Business 3250 and
Business 3216. These overhead projection units are needed to implement instructional technology and improve student learning by providing alternate delivery methods.
XI. Supplies Budget Needed to Implement Program Goals
General justification
Continue at same level to cover costs of printer cartridges, data projector bulbs, duplicating paper, notebooks for courtesy keys, USB drives, replacement floppy drives, laptop batteries, and general operating supplies.
Past Year Amount
$5,200 $5,200
XII. Other Resources Needed to Implement Program Goals
General justification
Purchase of a single license for instructors to place software on their home computers in order to learn the software for a class to which they have been assigned. With software upgrades and the many programs offered by the CAOT Department, instructors must keep pace with technology and be given the opportunity to upgrade their skills through staff development.
Past Year Amount
$2,000 $2,000

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XIII. (Occupational Programs Only) VTEA Resources Required for Innovative Programs Listed in
Program Goals―Separate Application Required (Application submitted April 11, 2007)
Specific resources requested Cost
A.
B.
Adjunct faculty member to teach an online keyboarding class
Adjunct faculty member to teach a survey class in Adobe Creative Suite
$7,500
$7,500
C. Benefits related to adjunct faculty members requested (10%)
D. Classroom of 32 computers (64-bit processors and 2 GB of RAM) with
19-inch multimedia LCD monitor
E. Student tutors for one semester during the academic year
$1,500
$42,800
$5,600
Additional Comments or Information:
Additional comments and information included in corresponding sections above.