BA 367 Study Guide for Quiz 2
November 7, 2005
The quiz will be about half multiple choice and half application. You will have about an hour
and a half to complete it. The quiz is NOT cumulative, so material from quiz 1 will not be
covered. Like the first quiz, the equations will be given to you, but you need to know what they
mean and how to apply them.
Reading
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The quiz covers weeks 5 to 7 of class, so the corresponding reading from the text applies
(chapters 5, 6, and 17 from the 4th Ed. of text), as well as the lecture notes (slides for
chapters 7-9 of 5th Ed. of text).
Topics NOT Covered
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Computerized layout solutions
Hybrid layouts
Part routing matrices
MacGregor’s Theory X and Theory Y
Worker-machine chart
Motion study
Responsibility assignment matrix
Mode configuration symbol
Probabilistic time estimation
Probabilistic network analysis
Topics Covered
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Facility Management
o Process, product, and fixed-position facility layouts, and their characteristics
o Block diagramming for process layouts
 Unit load concept
 Minimize nonadjacent loads
o Muther’s grid
 Understand what the concept (what does it represent) and what does the
AEIOUX code mean
o Store layouts – freeflow, grid, spine, and loop
o Cycle time
o Flow time
o Efficiency of a production line
o Minimum number of workstations – make sure to round fractions up!
o Line balancing procedure
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Human Resources
o Pros/cons of task specialization
o Maslow’s pyramid
o Herzberg’s hygiene/motivation theories
o Trends in human resource management
o Types of pay and compensation
o Diversity (gender, cultural/ethnic, language, disability, religious, geographic)
o Process flow chart (operation, transportation, inspection, delay, and storage
symbols)
o Learning curves
Project Management
o Definition of a project
o Key processes of PM – planning, scheduling, control, and organization
o Project scope, SOW, and WBS
o Organization chart
o Gantt chart
 Including relative and calendar timelines
o CPM/PERT chart (activity on node versus activity on arrow)
o Definition of critical path
o Definition of earliest and latest start and finish (ES, EF, LS, & LF)
o Project crashing
o Time-cost tradeoff
Sample application problems will include one or more of:
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Calculate nonadjacent loads for a given block diagram
Redesign a block diagram to minimize nonadjacent loads
Given a relationship diagram, determine the Muther’s grid code between any two
locations
Describe two recent trends in human resource management
Identify three motivational factors for an employee
Identify three environmental factors for an employee
Describe three different types of diversity issues, and give an example of each
Perform line balancing for a given set of tasks, and determine the cycle time, number of
workstations, flow time, and efficiency of the line
Given a set of tasks, prepare a process flow chart
Given a set of tasks, prepare a Gantt chart
Given a set of tasks, prepare a CPM chart (activity on node)