ENTRY LEVEL CERTIFICATE
IN
BUSINESS STUDIES
COURSEWORK
UNIT 5
WORKING IN BUSINESS
Why do businesses need people?
Entry Level Certificate Business Studies - Unit 5
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Activity 1
WHY DO BUSINESSES NEED PEOPLE?
Businesses need people for many different types of jobs.
A
Using arrows, match the job titles in the first column to each of the
descriptions in the second column.
Job Title
What Do They Do?
Shop assistant
Helps to supervise staff
and make decisions.
Accountant
Helps to keep the work
environment clean and tidy.
Manager
Helps to sell products to
customers.
Helps to transport goods.
Factory Worker
Helps to make goods.
Lorry Driver
B
Cleaner
Looks after the accounts of
a business.
Personnel Manager
Helps to recruit staff and
keep personnel records.
Add THREE more people to this list and describe what they do for
business in the columns below.
Job Title
What Do They Do?
Entry Level Certificate Business Studies - Unit 5
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Where do businesses find the right people?
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WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?
A
Activity 2
Below are listed two ways that businesses may go about finding
staff.
Add FIVE more ways to this list.
(i)
Newspapers
(ii)
Employment agencies
(iii)
________________________________________________
(iv)
________________________________________________
(v)
________________________________________________
(vi)
________________________________________________
(vii) ________________________________________________
Many factors will affect where a business looks for staff.
B
Suggest THREE ways a small local company might go about
finding factory workers.
(i)
________________________________________________
(ii)
________________________________________________
(iii)
________________________________________________
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Activity 2
C
D
WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?
Suggest TWO ways a large national company might find a
manager to take over a new plant.
(i)
________________________________________________
(ii)
________________________________________________
Look at the job advertisements below and on the next two pages,
then select 10 and complete the database planning sheet on
page 8.
Entry Level Certificate Business Studies - Unit 5
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WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?
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Activity 2
Activity 2
WHERE DO BUSINESSES FIND THE RIGHT PEOPLE?
Entry Level Certificate Business Studies - Unit 5
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WHERE DO BUSINESS FIND THE RIGHT PEOPLE?
Activity 2
DATABASE PLANNING SHEET
Job
Company
Town
Experience
(Yes or No)
Using your planning sheet, create the database.
E
Query the database and print out your findings for each of the
following:
(i)
Sort jobs according to town.
(ii)
Search to find which jobs require experience.
Entry Level Certificate Business Studies - Unit 5
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How are people selected for a job?
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HOW ARE PEOPLE SELECTED FOR A JOB?
A
Activity 3
You saw the advertisement below in the Job Centre. Read it and
word process a letter of application for the post.
BUFFALO FASHIONS
School Leaver
Required for position of
Sales Assistant
Training will be given
35 hours per week • Pay £3 per hour
Apply to:
Personnel Manager
Buffalo Fashions
High Street
MAINTOWN
On the next page is an example of how to design your letter of
application for the above job.
Entry Level Certificate Business Studies - Unit 5
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Activity 3
HOW ARE PEOPLE SELECTED FOR A JOB?
LAYOUT OF BUSINESS LETTER
APPLYING FOR A JOB
YOUR ADDRESS
DATE
FIRM'S ADDRESS
Dear Sir/Madam
SALES ASSISTANT
I would like to apply for the job advertised in ___________________ job
centre.
I am _____ years of age and at present attend _________________
school.
I am sitting examinations in the following subjects - _________________
_________________ ___________________ ________________ etc.
My hobbies and interests are ______________, ____________ and
______________.
I have attended work experience at _______________ for __________.
I am able to attend interview at any time.
Yours faithfully
Sign
Print your name
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HOW ARE PEOPLE SELECTED FOR A JOB?
B
Activity 3
You feel it would be a good idea to include a CV about yourself
with this letter. Word process a curriculum vitae including your
personal details – use the example below to help you design it.
CURRICULUM VITAE
NAME
Janet Smith
ADDRESS
5 East Road, Maintown
DATE OF BIRTH
16.4.82
SEX
Female
PLACE OF BIRTH
Avonstown
EDUCATION
West Street Comprehensive School, Maintown
GCSE/Entry Level/OTHER QUALIFICATIONS
GCSE
English, Art and Design
ENTRY LEVEL
Business Studies, Mathematics
OTHER
Word Processing Stage 1
INTERESTS
Reading and Music
WORK EXPERIENCE
Part-time shop assistant at local newsagents –
weekends
Entry Level Certificate Business Studies - Unit 5
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Activity 3
HOW ARE PEOPLE SELECTED FOR A JOB?
Very often a firm you apply to for a job will require a reference. This tells
them about the type of person you are and whether you are suitable for
the job. If you are still in school you could ask your teacher for a
reference or someone who is respected in the community.
C
Write down the names and addresses of TWO people who you
could ask to give you a reference.
(i)
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
(ii) ___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
Entry Level Certificate Business Studies - Unit 5
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HOW ARE PEOPLE SELECTED FOR A JOB?
D
Activity 3
In reply to your letter you have been sent an application form to fill
in by Buffalo Fashions. It is set out below, please complete it with
your details.
BUFFALO FASHIONS: APPLICATION FORM
POSITION APPLYING FOR __________________________________
SURNAME ________________________________________________
FIRST NAME(S) ___________________________________________
DATE OF BIRTH ___________________________________________
ADDRESS ________________________________________________
_________________________________________________________
SECONDARY SCHOOLS ATTENDED __________________________
QUALIFICATIONS TO BE TAKEN _____________________________
HOBBIES/INTERESTS ______________________________________
_________________________________________________________
_________________________________________________________
REFERENCE (GIVE THE NAME AND ADDRESS OF ONE PERSON
WHO WILL WRITE YOU A REFERENCE)
_________________________________________________________
_________________________________________________________
Signature: _____________________________ Date: ____________
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Activity 3
HOW ARE PEOPLE SELECTED FOR A JOB?
Buffalo Fashions had fifty applications for the job. They cannot interview
them all so they have drawn up a short list from the best applicants. You
have been successful in obtaining an interview.
E
You are going for the interview. Write down FOUR ways in which
you should prepare yourself for this interview.
(i)
________________________
(ii) ________________________
(iii) ________________________
(iv) ________________________
F
Write down FOUR personal qualities which you think the employer
would be looking for in a candidate he/she would be interviewing.
(i)
________________________
(ii) ________________________
(iii) ________________________
(iv) ________________________
Entry Level Certificate Business Studies - Unit 5
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HOW ARE PEOPLE SELECTED FOR A JOB?
G
Activity 3
Explain how you could create a good impression at the interview.
For example, say "good morning" to the person interviewing you.
Think of TWO more examples of good interview behaviour.
(i)
________________________________________________
(ii) ________________________________________________
H
When you go to an interview, you must always be prepared to
answer questions like "Why do you want the job?".
Prepare an answer below for the question "Why do you want the
job as a sales assistant?".
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
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Activity 3
I
HOW ARE PEOPLE SELECTED FOR A JOB?
At the end of the interview you are always asked if you have any
questions to ask the Interviewer. It would be impolite to say "No!"
Think of two questions you could ask about the job, for example,
"Will I have to work overtime?".
Write down TWO other questions you could ask at the end of the
interview.
(i)
________________________________________________
(ii)
________________________________________________
At the end of the interview, always be polite and thank the
interviewer for interviewing you.
Think - always create a good impression.
Congratulations you have got the job and begin work on Monday!!
Entry Level Certificate Business Studies - Unit 5
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Entry Level Certificate Business Studies - Unit 5
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What rewards do you get for working?
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Activity 4
WHAT REWARDS DO YOU GET FOR WORKING?
A
You are really excited! It is the end of the second week you have
worked for Buffalo Fashions and have just received your first
wages. In most firms, you have to work a week in hand before you
receive your pay.
Look at the Pay Advice below and answer the questions:
PAY ADVICE
Pay period
03 (March)
Emp no
Dept
Tax code
SALES
345L
Employee name
23678
Pay and allowances
Hrs
Rate (£)
Amount (£)
NI no
Method of payment
YR 12 46 HB
CASH
Deductions
Total pay to date
Nil
35
£3
£105
Item
Amount (£)
Income Tax
£8.00
Tax to date
National Ins
£7.00
NI to date
Taxable pay to date
-
GROSS PAY
£105.00
Total
Deductions
£15.00
NET PAY
£90.00
(i)
Fill in your name on the Pay Advice Slip.
(ii)
How much money do you get as Gross Pay?
____________________________________
(iii)
What are your total deductions?
____________________________________
Entry Level Certificate Business Studies - Unit 5
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Activity 4
(iv)
WHAT REWARDS DO YOU GET FOR WORKING?
How much money will you be taking home? What is this pay
called?
________________________________________________
The "deductions" are what Buffalo Fashions have taken out
of what you have earned. INCOME TAX and NATIONAL
INSURANCE have to be deducted by law.
B
Sometimes you can ask your employer to take money out of your
pay. It could be to save regularly. Think of one other reason for
asking to have money taken out of your pay.
________________________________________________
C
Money may be added to your pay for various reasons.
Some of these ways are listed below.
Match the correct description to
the word by using arrows.
Profit-sharing
Given to an employee for the amount of
goods sold.
Overtime
Given as a reward for helping the firm do
well.
Bonus
Giving staff a percentage of the
Company's profit in the form of shares.
Commission
A payment for working more than the
normal working day.
Entry Level Certificate Business Studies - Unit 5
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Activity 4
WHAT REWARDS DO YOU GET FOR WORKING?
D
Fill in the Pay Advice below with the following details. Sometimes
this slip is a Pay Slip. Pay period of 04 (April) Emp. No. 23679
Name - Marie Smith Dept Sales Tax code 345L Method of
Payment Cheque. Leave out details of tax and National
Insurance paid to date.
Marie works 35 hours at £4.10 per hour and 5 hours overtime at £7
per hour.
(i)
Fill in these details in the Pay Advice and work out her Gross
Pay.
(ii)
Her deductions amounted to Income Tax £30 and National
Insurance was £17. Put in her deductions and total them.
(iii)
Work out Marie's Net Pay – that is her pay after deductions
of Income Tax and National Insurance.
PAY ADVICE
Pay period
Emp no
Dept
Employee name
Pay and allowances
Hrs
Rate (£)
Tax code
NI no
Amount (£)
Method of payment
Deductions
Item
Total pay to date
Amount (£)
Tax to date
NI to date
Taxable pay to date
GROSS PAY
£
Total
Deductions
£
NET PAY
£
Entry Level Certificate Business Studies - Unit 5
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What you need to know about work.
Entry Level Certificate Business Studies - Unit 5
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WHAT YOU NEED TO KNOW ABOUT WORK.
A
Activity 5
Shortly after starting at Buffalo Fashions you are asked to sign
your Contract of Employment.
Fill in the contract of Employment below with your details.
Contract of Employment
Buffalo Fashions
YOUR NAME ___________________________________________
JOB TITLE _____________________________________________
DATE YOU BEGAN WORK ________________________________
RATE OF PAY __________________________________________
HOURS WORKED _______________________________________
METHOD OF PAY _______________________________________
HOLIDAYS _____________________________________________
ENTITLEMENT TO TIME OFF ______________________________
LENGTH OF NOTICE _____________________________________
SIGNATURE ____________________________________________
DATE ________________________________________
Below are some items you can fill in:- Shop Assistant – 35 hours worked
- £4.10 per hour – holidays 4 weeks – length of notice 1 week –
entitlement to time off – sick or injury method of payment – direct into
bank current account – date started – January (use a date beginning
Monday – look up a calendar/diary)
Entry Level Certificate Business Studies - Unit 5
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Activity 5
B
WHAT YOU NEED TO KNOW ABOUT WORK.
When you started work at Buffalo Fashions you were given a
booklet setting out your rights and responsibilities as an employee.
The booklet states that you have the right to:
FAIR TREATMENT BY YOUR EMPLOYER
JOIN A TRADE UNION (OR NOT)
WORK IN A SAFE ENVIRONMENT
What are your responsibilities to the Employer? List FOUR.
(i)
________________________________________________
(ii)
________________________________________________
(iii)
________________________________________________
(iv)
________________________________________________
Entry Level Certificate Business Studies - Unit 5
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WHAT YOU NEED TO KNOW ABOUT WORK.
C
Activity 5
There are three reasons why a firm can dismiss its employees.
These are given below:
MISCONDUCT
INABILITY TO DO THE JOB
REDUNDANCY
Match the reason to each of the cases below.
(i)
Mrs. Stitch was no longer required because Buffalo Fashions
stopped doing repairs and alterations to clothes.
________________________________________________
(ii)
Jason Long came back drunk from lunch and swore at the
supervisor.
________________________________________________
(iii)
Angela had on the job training for six months and still could
not work the till.
________________________________________________
D
Angela felt that she had been unfairly dismissed and since she
belonged to a Trade Union, asked them to look into the matter to
see if she had a claim for Unfair Dismissal. Do you think the Union
could have helped her – the Employer said she had been trained
to operate the till?
____________________________________________________
____________________________________________________
Entry Level Certificate Business Studies - Unit 5
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Activity 5
E
WHAT YOU NEED TO KNOW ABOUT WORK.
John had taken advantage of the hot summer weather and came
to work in unsuitable clothes. What disciplinary measures could
his supervisor give to him?
________________________________________________
(i)
What would happen if he came to work still dressed in this
style?
________________________________________________
________________________________________________
(ii)
If John continued not to take his supervisors advice about his
dress – what could the management then do to John?
________________________________________________
Entry Level Certificate Business Studies - Unit 5
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WHAT YOU NEED TO KNOW ABOUT WORK.
Activity 5
TRADE UNIONS HELP EMPLOYEES IN MANY WAYS
Read the extract below, which took place in the canteen at Buffalo
Fashions, and then answer the questions which follow it.
Marie had just started her first job and is having a talk with a group of
other workers in the shop's canteen. Janet the union representative
meets Marie for the first time.
Anne:
"Hello Marie, this is Janet our shop steward – I was telling
you about her the other day, and she said she will explain to
you about joining a trade union."
Janet:
How are you Marie? – Are you settling into your new job? I
am not sure if you want to join a trade union right now, but if
you wish to I can explain a little bit about how it can help you
and if you are interested in joining I can get you a
Membership Application Form."
Marie:
"I don't know much about trade unions and is it necessary for
me to join?"
Janet:
"You do not have to join a union, but most of the workers
here are members of one union and pay a weekly
subscription. Last year the union took industrial action and
got an increase in pay and better holidays for the workers.
We also ensure that all workers are fairly treated and deal
with any problems they might have with their employer or
other employees.
The union also helps ensure that
standards of safety and hygiene are maintained within the
work place by the Health and Safety Officer."
Marie:
"Thank you for explaining about it to me. I will think about it
and get back to you."
Entry Level Certificate Business Studies - Unit 5
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Activity 5
F
WHAT YOU NEED TO KNOW ABOUT WORK.
If you were Marie, would you join the trade union? Write a short
paragraph to explain your answer.
_____________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
G
H
List THREE ways Trade Unions can help employees:
(i)
________________________________________________
(ii)
________________________________________________
(iii)
________________________________________________
Janet is the "shop steward". What does this mean and what are
her duties?
_____________________________________________________
_____________________________________________________
_____________________________________________________
Entry Level Certificate Business Studies - Unit 5
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WHAT YOU NEED TO KNOW ABOUT WORK.
I
Activity 5
What are trade union subscriptions and what are they used for?
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
J
Simon and Clare began work at Buffalo Fashions at the same time
and do the same job. Simon gets paid more than Clare and both
are the same age with no qualifications. What Act of Parliament
states that Clare should have the same rate of pay as Simon?
___________________________________________________
Entry Level Certificate Business Studies - Unit 5
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Activity 5
K
WHAT YOU NEED TO KNOW ABOUT WORK.
It is the employer's responsibility to the employees to provide them
with a healthy and safe working environment. Look at the picture
below and mark (use a circle) six hazards in this work place.
What Act of Parliament exists to protect employees or members of
the public from health and safety hazards at work?
___________________________________________________
Entry Level Certificate Business Studies - Unit 5
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TELEWORKING
FLEXI-HOURS
JOB SHARING
TEAM WORK
SEASONAL
How is the pattern of work changing?
PART TIME
HOMEWORKING
FULL TIME
Entry Level Certificate Business Studies - Unit 5
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HOW IS THE PATTERN OF WORK CHANGING?
Activity 6
Below is a list of patterns of work that are popular today.
PATTERNS OF WORK
Job Sharing
Seasonal
Homeworking
Full Time
Part Time
Team Work
Flexi-Hours
Teleworking
Use the above to complete the sentences below.
•
Susan is the Manager of the Shop.
This is an example of
_____________________ because she would be working around
37 hours per week 9.00 – 5.00 p.m.
•
Sarah and Marie are in school and only work when extra help is
needed at Christmas.
This is called _____________________
work because it is only available at certain busy times of the year.
•
Jenny does some alteration work on garments at home for Buffalo
Fashions. This is known as ______________________________.
•
Patricia is a full-time mother and only works a few hours to fit in
with her family commitments. She works __________________
hours to suit herself.
•
The job of Assistant Manager is shared. Martin works mornings
and Marion works afternoons. This is called _________________.
•
Thomas works in a local supermarket for 17 hours per week. This
is called ____________________ work.
Entry Level Certificate Business Studies Unit 5
IH/AOB/W61(05)
24 May 2005
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