POSITION DESCRIPTION
Job Title:
Parts Manager - Scania
Business Area:
Central Parts Warehouse
Location:
Lower Hutt
Reports To:
National Parts Manager
Direct Reports:
0
Date:
March 2014
Company Profile
CablePrice NZ Ltd is the only authorised dealer in New Zealand for Hitachi Construction Machinery,
Scania Trucks and Buses and John Deere Construction and Forestry Equipment. With a proud
history of 60 years in the industry, CablePrice NZ Ltd employs over 350 staff, has 13 branches
nation wide and continues to drive towards a strong future.
Business Unit Structure
National
Parts
Manager
Parts
Manager Isuzu
Parts Manager
Equipment
Parts
Manager Scania
Parts
Manager –
Heavy
Transport
Warehouse
Manager
Shipping
Administrator
Parts Product
Support
PARTS M ANAGER - SCANIA POSITION DESCRIPTION
V1/2014
Purpose of the Position
The Parts Manager - Scania is responsible for controlling stock levels of critical Scania parts,
managing critical relationships, monitoring quality assurance and reporting. The Parts Manager Scania is also a source of technical Scania assistance and advice for colleagues. This role is also
responsible for maintaining and implementing parts strategies within the framework and contributes
to the overall achievement of CablePrice (NZ) Ltd’s Vision and Strategic Plan.
Key Responsibilities
Stock Management and Logistics
Ensure the efficient and effective management of Scania stock nationwide by keeping service levels
high and stock values down. Ensure the delivery of correct parts to customers and Workshops on
time, with the relevant documentation completed accurately. This includes invoices, payments and
other official papers.
Key Tasks:
 Ensure the effective planning and methodology is applied to maintain parts stock
coverage of Scania products
 Ensure Scania parts for new truck models and/or components that are deemed stock
items by the National Parts Manager are in stock to meet expected demand
 Liaise with the Workshop to ensure parts availability and ensure packaging, exchange
and warranty parts procedures are adhered to
 Maintain lists and stock levels of critical parts – Check and review critical stock lists
weekly to ensure 90% parts availability of critical parts
 Review quality aftermarket alternatives where genuine parts are not suitable and ensure
that alternative parts are of an acceptable quality
 Ensure that genuine parts suppliers are given sufficient opportunity to improve
 Participate in price negotiation with suppliers, contributing to overall and/or individual
pricing strategies
 Control inventory management systems in conjunction with the National Parts Manager
 Participate in the annual parts stocktake
 Participate on the afterhours call out roster on a regular basis, as and when required
 Provide and present inventory and other Scania parts reports in a professional manner
to key stakeholders on request
Product Knowledge
Develop and maintain a strong understanding of CPL products and services and keep up to date
with changes and improvements in the market to become a product expert.
Key Tasks:
 Actively encourage and grow your interest in the industry
 Keep up to date with market and product updates
 Be an expert on Scania product specifications to ensure you make accurate decisions
when problem solving and when ordering parts
 Read company publications such as Track and Wheel and the CablePrice Courier to
keep informed of company and product news
 Be aware of competitors products, including their similarities and differences to CPL
products
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PARTS M ANAGER - SCANIA POSITION DESCRIPTION
V1/2014
Key Account Management
Manage the Fonterra account to maintain and foster a mutually beneficial working relationship,
whilst meeting the expectations of Fonterra at all times.
Key Tasks:
 Supply parts to Fonterra in a timely and efficient manner
 Manage the business relationship with Fonterra
 Negotiate and provide pricing information
 Provide technical assistance to Fonterra when required
 Provide parts training for all Fonterra depots
 Responsible for all orders that are placed via National Parts
Parts Marketing and Branding
Responsible for the development of Scania parts by participating in the development and
implementation of the parts Sales and Marketing plan.
Key Tasks:
 Create, distribute and advise on new reference materials for products
 Create reference tools
 Distribute marketing materials no more than once a month on branch request in
conjunction with the National Parts Manager
 Implement and monitor the Scania parts sales and marketing plan
 Actively promote the Scania product and its benefits at all times
Customer Service
Represent CablePrice in a professional manner and communicate appropriately to customers
(internal and external), visitors and other stakeholders at all times.
Key Tasks:
 Build and develop customer relationships through the provision of excellent customer
service, ensuring customer needs are being met, and parts services are developed to
meet the future needs of the customer.
 Provide branches with parts, technical, pricing and shipment information as requested
and ensure all information provided is accurate
 All enquiries are to be answered in less than 12 hours unless there are unforeseen
circumstances
 Consistently provide a fast and efficient service to our internal and external customers
 Be friendly and approachable at all times
 Have regard for personal hygiene and appearance
 Be aware of language and personal conduct at all times
Training and Development
Actively seek out and embrace opportunities to up skill and improve your own and others general
Scania knowledge.
Key Tasks:
 Arrange staff training for Scania parts products and deliver training as necessary
 Ensure there is a staff training programme in place and that this is adhered to at all times
- Training standards are in agreement with the National Parts Manager and course
structure to be in agreement with the National Training Manager
 Personally attend professional training courses with the approval of the National Parts
Manager on a regular basis (at least one per year)
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PARTS M ANAGER - SCANIA POSITION DESCRIPTION
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V1/2014
Take responsibility for your own learning and development
Actively seek out opportunities to learn and ask others for assistance to continuously
improve your skills and knowledge
Dealer Operating Standards (DOS)
Ensure that your behaviour, conduct and quality of work complies with the Company’s DOS
requirements at all times.
Key Tasks:
 Provide a friendly and professional atmosphere at all times, including cleanliness and
presentation of your work area.
 Deliver to the expectations that have been promised to customers and stakeholders.
 Ensure a high standard in the quality of your work at all times, identify mistakes early,
take ownership and initiate remedial action in an efficient and cost effective manner.
 Strive for continuous improvement.
 Actively participate in and adopt new initiatives as may be required by CablePrice
management
Health and Safety
Actively champion’s safe and healthy work practices both for staff and the environment they work in.
Works actively to identify, manage, minimise and mitigate risks.
Key Tasks:
 Make yourself familiar, and comply with the Company’s health and safety rules and
procedures, and keep up to date with all amendments and announcements
 Recognise that non compliance with the Company’s rules and procedures, could result
in disciplinary action
 Be aware of your surroundings, environment, hazards and the behaviour of others
 Encourage others to follow health and safety policies and procedures. Report non
compliance to management
 Immediately report to management any accidents, injuries or near misses arising during
the course of employment and record these on the accident or Incident form on the day
of the event. Where an accident or injury is not reported, the company may not accept
any liability for payments relating to absence arising from the accident
 Ensure that you understand the company rehabilitation procedures should you be
injured while at work
 Immediately Isolate or lock out any Hazards you may discover and report to the
management
 Maintain and use appropriate Personal Protective Equipment for the task at hand
 Undertake your duties in a safe and responsible manner at all times and ensure that no
action or inaction causes harm to yourself or others
Other Duties
 From time to time perform other tasks by mutual agreement in conjunction with your
manager
 Maintain all licences, registrations and qualifications required to undertake the duties of
your role
Financial Delegations
CAPEX:
None
OPEX:
None
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PARTS M ANAGER - SCANIA POSITION DESCRIPTION
V1/2014
Key Relationships
External
Internal
Customers
Stakeholders
Suppliers
Scania
National Parts Staff
Operations Managers
Parts Specialists
Parts Managers
Workshop Managers
Service Managers
Technical Support
National Sales Managers
Warehouse Manager
Warehouse Employees
Parts Manager - Scania Competencies
Decision Quality
Makes smart, robust and reasoned decisions in a timely manner based on a mixture of hard and
soft information, to hand in the time available and readily uses sources of good counsel. Can deal
with ambiguity when making a sound decisions. Becomes a resource that others turn to when they
need assistance with decisions
Composure and Stress Tolerance
Continuing to perform effectively and professionally under pressure or in the event of a setback,
disappointment or adversity.
Work/Time Management
Manages workload by prioritising tasks, requirements and areas of opportunity. Sets SMART goals
and actively manages these. Effectively utilises time and resources. Decisions are made in a
timely manner
Strategic Customer/Stakeholder Focus
Focuses attention on meeting the needs of customers and stakeholders ensuring their satisfaction;
makes every effort to ensure that they are listened to by self and others; creates an environment
where employees are empowered to deal with customers’/stakeholders’ needs and requirements.
Quality Focus
Placing high demands on the quality of one's own and other people's work, products and services
and continually striving to improve. Immediately responds with corrective actions if quality is below
standard. Actively discusses quality and regularly offers suggestions to processes or procedures.
Communicating Effectively
Expresses and conveys information effectively to other people. This includes speaking, writing and
listening. This covers formal and informal situations.
Negotiation
Uses appropriate interpersonal styles and communication methods to gain acceptance of an idea,
plan or process; effectively influences others over whom one has no positional authority (peers,
colleagues, those external to the organisation); adapts one’s own behaviour to accommodate
circumstances and individuals involved.
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PARTS M ANAGER - SCANIA POSITION DESCRIPTION
V1/2014
CablePrice Competencies
Accountability and Responsibility
Takes accountability for one's actions and attitude and accepts the consequences of poor
judgement. Shows responsibility for the duties of their role and sets a good example for others.
Learns from their mistakes and does not attempt to hide errors. Complies with CablePrice policy
and procedures at all times. In the event of any lack of clarity or changes, seeks confirmation from
the appropriate authority.
Commitment to Excellence
Sets high personal and professional standards for self and others; and is actively focused on
achieving results and meeting objectives. Consistently gives careful attention to all the detailed
aspects of a role and shows a high concern for accuracy. Maintains effective performance when
under pressure, (such as time pressure, shifting/conflicting priorities or job ambiguity) when facing
opposition from others or in ambiguous environments and acts professionally at all times.
Initiative
Exploring opportunities and taking action. Preferring to take one's own initiative rather than waiting
passively. Asks for information without being prompted, goes the "extra mile", embraces
opportunities and initiates proactive action. Exhibits a positive can do, will do attitude.
Integrity, Ethics and Values
Acts in a manner that conveys the principles that are important to the organisation, including
impartiality, fairness, honesty, openness, sound business ethics, professionalism and respect for
others. Knows, understands, communicates and demonstrates company values in every day
interactions with customers, colleagues and shareholders. Everyday behaviours and interactions
demonstrate alignment to company strategy, code of conduct, organisational structure and values.
Alignment is demonstrated through decision making, actions and personal conduct.
Learning and Personal Development
Takes onboard new information and ideas and applies them effectively. Has an insight into one's
own level of ability and takes appropriate action to improve in order to perform better. Asks for
feedback, embraces constructive criticism and looks for opportunities to learn.
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