F R E Q U E N T LY A S K E D Q U E S T I O N S A B O U T
A L L E N E D M O N D S R E C RA F T I N G ®
Q: D O E S A L L E N E D M O N D S R E C R A F T A N Y B R A N D O F S H O E ?
A: No, Allen Edmonds only Recrafts Allen Edmonds brand shoes.
Q: A R E A L L A L L E N E D M O N D S S H O E S R E C R A F T A B L E ?
A: Due to the construction methods used, not all Allen Edmonds shoes are Recraftable. If you are unsure whether your
shoes are Recraftable, contact Allen Edmonds Recrafting Customer Service at recrafting@allenedmonds.com or
1-877-495-5564 (Mon-Fri 7:00AM-6PM CST), and they will be able to tell you whether the style of shoe you have is
Recraftable or not. Also, the following icon will denote if our shoe is Recraftable in our catalogs and online.
Q: A R E T H E I N S O L E S O F M Y S H O E S R E P L A C E D D U R I N G T H E R E C R A F T I N G P R O C E S S ?
A: If your shoes were shipped with removable cushioned insoles, your shoes will be returned with a fresh pair. However,
due to the way our shoes are constructed, many of our styles cannot have the insole replaced. Plus, by not replacing
the insole, it preserves the unique imprint that your feet made in the shoes for a custom fit.
Q: C A N A L L E N E D M O N D S R E P A I R M Y S H O E S T H A T H A V E D A M A G E T O T H E L E A T H E R U P P E R ?
A: Allen Edmonds is unable to repair or replace sections of the shoes leather upper. If damage (i.e. cuts, deep scrapes,
stains, torn leather, or “puppy chews”) is sustained to the upper, the damage is permanent. At this stage, we recommend investing in a new pair of Allen Edmonds.
Q: I ’ V E A L R E A D Y H A D A P A I R O F S H O E S R E P A I R E D B Y A N O T H E R C O B B L E R . C A N T H E Y S T I L L B E R E C R A F T E D ?
A: In some cases, prior work on Allen Edmonds shoes by other cobblers may prevent us from Recrafting a pair of shoes.
Many cobblers are not capable of reconstructing our shoes as they are done in our own facilities. As a result, alternative methods of resoling are used by cobblers, such as stitching through the insoles, or driving nails through the
insoles, and in many cases this prevents us from being able to disassemble the shoes.
Q: H O W D O I K N O W I F M Y S H O E S A R E T O O B E A T U P T O B E R E C R A F T E D ?
A: Shoes with cracked or torn leather uppers, and shoes with cracked insoles, or worn through linings usually cannot be
Recrafted. If you are unsure if your shoes can be Recrafted, call Allen Edmonds Recrafting Consumer Service or bring
them to an Allen Edmonds Company-Owned Retail Store. A sales associate will be able to evaluate your shoes. Otherwise, send your shoes into the Recrafting department, and craftspeople will evaluate your shoes.
Q: H O W S H O U L D I R E A D Y M Y S H O E S F O R S H I P P I N G ?
A: You may wrap your shoes in tissue paper, if needed, but it is not necessary. DO NOT send shoes in the flannel bag
as the flannel bag will not be returned. DO NOT send shoes in with shoe trees inserted as the shoe trees will not be
returned.
Q: W H A T I F I S E N D M Y S H O E S I N T O B E R E C R A F T E D A N D T H E Y C A N N O T B E R E C R A F T E D ?
A: If for some reason we cannot Recraft your shoes, you will receive a call from the Recrafting Customer Service letting
you know your shoes were rejected.
Q: H O W D O I K N O W I F M Y S H O E S W E R E R E C E I V E D B Y T H E R E C R A F T I N G D E P A R T M E N T ?
A: If you provide an email address on the Recrafting form, we will send you a confirmation email upon receipt of your
shoes.
Q: W H E N C A N I E X P E C T T O R E C E I V E M Y R E C R A F T E D S H O E S ?
A: You can expect to receive your Recrafted shoes in approximately 3-4 weeks. Please allow more time for shoes
that need additional repairs.
Q: A R E T H E W R I N K L E S R E M O V E D D U R I N G R E C R A F T I N G ?
A: As your shoes are Recrafted, your leather uppers are re-stretched over the last. Due to this process, some of the
wrinkles in the leather disappear. But the deeper wrinkles cannot be entirely removed.
Q: H O W M A N Y T I M E S C A N I H A V E A P A I R O F S H O E S R E C R A F T E D ?
A: The longevity of the shoes all depends on how well cared for the shoes are. As long as the leather uppers and
interior lining of the shoes are in good shape, chances are the shoe can be Recrafted. Generally, we can Recraft
a pair of shoes about 2 or 3 times maximum.
Q: T H E B E F O R E A N D A F T E R P H O T O S O N T H E W E B S I T E A N D I N T H E V I D E O S L O O K G R E A T . A R E T H E S E A C T U A L
A: R E C R A F T E D S H O E S ?
Yes. No trick photography was used in any of the media on our website. While individual results may vary
slightly, we are committed to making sure your shoes are shipped back to you in as-close-to-new condition as
possible.
Q: W H E N G E N E R A T I N G T H E U P S S H I P P I N G L A B E L , D O I E N T E R A L L E N E D M O N D S ’ A D D R E S S O R M Y A D D R E S S ?
A: Enter your complete return address, including a business name and/or suite number/apt number for the home
address. This is the address the shoes will be returned to upon completion.
Q: W H E N G E N E R A T I N G T H E U P S S H I P P I N G L A B E L , I T T E L L S M E T O E N T E R M Y C O M P A N Y N A M E , B U T I ’ M
A: S E N D I N G M Y P A C K A G E F R O M A R E S I D E N T I A L A D D R E S S . W H A T S H O U L D I E N T E R ?
The form is set up to accept either a commercial or residential address. If you are using a residential address,
put your name in the company field and leave the contact name field blank. This is the address the shoes will
be returned to upon completion.
Q: W H A T S H O U L D I E N T E R A S T H E W E I G H T O F T H E P A C K A G E ?
A: The average weight of one pair of shoes is 4 pounds. If you are sending multiple pairs, simply multiply the
number of pairs you are sending by 4 pounds to calculate the total weight of the package.
Q: C A N I H A V E A D I F F E R E N T S O L E P U T O N ?
A: Yes, please call for options.
Q: C A N T H E C O L O R B E C H A N G E D ?
A: No, the leather color is determined during the tanning process and enhanced with finishing. Anything used to
alter the color of an existing shoe would likely wear off with use.
Q: W H AT H A P P E N S I F M Y S H O E S A R E D A M A G E D D U R I N G T H E R E C R A F T I N G P R O C E S S ?
A: In the rare case that your shoes are damaged by us during the recrafting process and they do not pass our quality inspection standards, we will offer you a replacement pair from our current collection of shoe styles. If your
shoes hold a high degree of sentimental value, you may wish to forgo the recrafting process.
OUR RECRAFTING SERVICE IS A RETURN ON A GREAT INVESTMENT.
©2015 Allen Edmonds Corporation.
Recrafting is a registered trademark of Allen Edmonds Corporation.