Make it simple. It’s easy with UniCredit. 2009 Annual Report Vision of Zagrebačka banka To be the best local bank within the UniCredit Group with above-market growth! By strengthening our leading position in Croatia and leveraging on synergies and strength of our Group we generate distinctive added value for our clients, employees and local communities. Mission of Zagrebačka banka We, the employees of Zagrebačka banka being part of the UniCredit Group, are committed to generating sustainable value for our customers. As the leading Croatian bank and European group, we are dedicated to developing the communities in which we live and to being a great place to work. We aim for excellence and consistently strive to be easyto-deal-with. Times change, but commitments do not. We emerged from 2009 with a renewed sense of purpose and direction. What was important to us before is even more important today. Namely, our customers. Accordingly, we developed a new mission statement in 2009 to reinforce those principles and practices that we believe to be drivers of greater customer centricity. Emphasized in this mission is the desire to make banking as easy as possible for our customers by offering the kind of simple, straightforward solutions that can assist them in achieving their financial goals reliably and efficiently. This is what we call “real-life banking”. It means providing our clients with more than just financial services by giving them the right support at the right time and in the right way. It is about looking our customers in the eye, working closely with them to assess their real-life needs, and then using our expertise to deliver effective solutions through smooth and easy interactions. We believe that our rigorous dedication to simplicity and transparency will continue to advance excellence in all that we do. It will also maintain and grow the trust of our customers - a trust that is exemplified in the following pages. This year’s report features photographs and personal stories from UniCredit Group customers across Europe, highlighting the concrete role that our company has played in their lives. Each of these individuals, who represent the foundation upon which we are structuring our shared future, has told us about a time we made their life easier. 2009 Annual Report Tomislav Lučić, AGROKOR dd Corporate Banking Client - Croatia Zagrebačka banka has actively «supported the development of our company and has assisted us in achieving our operational plans and strategic objectives with innovative, well-structured financial products and services in the corporate and retail segments alike. Thanks to the high level of cooperation we have achieved to date and the bank’s overall capabilities in the local and regional markets, Agrokor has been able to accomplish even its most ambitious projects and goals.» It’s easy with UniCredit. Contents I Introduction 6 II Management Board Report of Condition 8 III Business description 19 IV Overview of the Croatian economy in 2009 23 V Operating and financial review 29 VI Management and corporate governance 37 VII Responsibilities of the Management and Supervisory Boards for the preparation and approval of the annual financial statements 54 VIII Independent auditors’ report to the shareholders of Zagrebačka banka dd 56 IX Financial statements Group financial statements Bank financial statements Significant accounting policies Notes to the financial statements 59 60 66 72 86 X Supplementary schedules for CNB 179 XI Supplementary EUR financial statements unaudited 195 XII Shareholders’ information 204 Zagrebačka banka UniCredit Group · 2009 Annual Report 5 Introduction Introduction “ The Management Board of Zagrebačka banka dd has pleasure in presenting its Annual Report to the shareholders of the Bank. ” The Management Board of Zagrebačka banka dd has pleasure in presenting its Annual Report to the shareholders of the Bank. This comprises summary financial information, management reviews, the audited financial statements, supplementary reports for the CNB and unaudited supplementary statements for the Group and the Bank in EUR. Audited financial statements are presented for the Group and the Bank. Croatian and English language versions This document comprises the Annual Report of Zagrebačka banka dd for the year ended 31 December 2009 expressed in English. This report is also published in Croatian for presentation to shareholders at the Annual General Meeting. Legal status The annual financial statements and the Report of Condition are hereby submitted to the Annual General Meeting, as required under the provisions of Article 276, paragraph 3 of the Companies Act, while the Report of the Supervisory Board is submitted to the Annual General Meeting as a separate document. The annual financial statements have been prepared in accordance with statutory accounting requirements for banks in Croatia and audited in conformity with International Standards on Auditing. Abbreviations In this Annual Report, Zagrebačka banka dd is referred to as “the Bank” or “Zagrebačka banka”, and Zagrebačka banka dd together with its subsidiaries and associates are referred to collectively as “the Group” or “the Zagrebačka banka Group”. The Bank’s main subsidiaries and associates are referred to as follows: Subsidiaries UniCredit Bank dd, Mostar Prva stambena štedionica dd, Zagreb ZB Invest doo, Zagreb Centar Kaptol doo, Zagreb UPI poslovni sistem doo, Sarajevo Pominvest dd, Split ZABA TURIZAM doo, Zagreb Marketing Zagrebačke banke doo, Zagreb Zagreb nekretnine doo, Zagreb Zane BH doo, Sarajevo Istraturist dd, Umag Istra D.M.C. doo associates Allianz ZB doo, Zagreb Allianz ZB doo, Zagreb 6 2009 Annual Report · Zagrebačka banka UniCredit Group abbreviations UniCredit Bank BH Štedionica ZB Invest Centar Kaptol UPI poslovni sistem Pominvest ZABA TURIZAM MZB ZANE Zane BH Istraturist Istra D.M.C. abbreviations Allianz ZB - obligatory pension fund management company Allianz ZB - voluntary pension funds management company The central bank, the Croatian National Bank, is referred to as “the CNB”. In this report, the abbreviations “HRK thousand”, “HRK million” or “HRK m”, and “HRK billion” or “HRK bn”, “EUR thousand”, “EUR million” or “EUR m”, and “EUR billion” or “EUR bn”, and “USD thousand”, “USD million” or “USD m” and “USD billion” or “USD bn” represent thousands, millions and thousands of millions (billions) of Croatian kuna, Euro currency and US dollars respectively. Exchange rates The following exchange rates ruling at 31 December 2009 have been used to translate balances in foreign currency at that date: 1 1 EUR USD = = HRK 7.306 HRK 5.089 (31 December 2008: HRK 7.324) (31 December 2008: HRK 5.156) Zagrebačka banka UniCredit Group · 2009 Annual Report 7 Management Board Report of Condition Management Board Report of Condition of the Bank “ While the business environment remained very demanding and challenging throughout 2009, the Zagrebačka banka Group performed well, preserved the confidence of its customers and maintained its market position, thus reaffirming its strong foundations: ” Ladies and Gentlemen, dear Customers, Partners and Shareholders, During 2009, Croatia witnessed a strong contraction of economic activity induced by a pronounced illiquidity and the escalation of the confidence crisis which hit the global financial market in late 2008 and early 2009. The resulting slowdown of credit activity due to scarce and expensive sources of funds and the negative risk perception, particularly with regard to countries in transition and businesses operating there, caused the crisis to spill over from the financial into the real sector and resulted in a fast decline in demand, especially in export-oriented segments of the economy. Due to growing unemployment, reduced consumption, falling investment activity and lack of confidence, the recession quickly spilled over and affected all other economic sectors. So, after almost a decade of strong and uninterrupted growth, Croatia was faced with a real-life stress test whose consequences are still difficult to ascertain. Notwithstanding such adverse circumstances, the Croatian banking sector has remained stable and made a significant contribution to preserving the general economic stability. Nevertheless, the Croatian banks also shouldered the burden of an unfavourable macroeconomic environment in that provisioning costs grew substantially and profitability dropped during last year. While the business environment remained very demanding and challenging throughout 2009, the Zagrebačka banka Group performed well, preserved the confidence of its customers and maintained its market position, thus reaffirming its strong foundations: - we have remained market leaders and expanded our extensive distribution network - we have preserved our income generating capacity as a result of applying a universal, well-diversified business model - we have retained excellent access to primary sources of funding thanks to our strong capital base and the reputation of a leading and stable financial institution - we have maintained above-average portfolio quality compared to the rest of the banking sector, which is a result of our focus on proactive risk monitoring and management. The Zagrebačka banka Group occupies the leading market position in terms of capital, total assets, loans, deposits and assets under management, it serves over 1.5 million customers and stands out among its competitors as an innovative, strong and modern financial institution committed to its role as a partner and advisor, and to generating high customer satisfaction. Group and Bank operating results in 2009 In the year ended 31 December 2009, the Zagrebačka banka Group 8 2009 Annual Report · Zagrebačka banka UniCredit Group made net profit of HRK 1,394 million, which is HRK 142 million, or 9.2%, less than the year before due to higher impairment charges. The growth of impairment charges is a result of slower economic activity, scarce liquidity in the real sector, growing unemployment and, consequently, lower disposable personal income. Operating profit before impairment and loss provisions amounted to HRK 2,349 million, which is 8.2% more than the year before and a result of efficient cost management. Particular attention was paid to increasing operational efficiency, while at the same time raising the level of service quality. Total operating costs amounted to HRK 2,662 million, which is HRK 205 million, or 7.2%, less than the previous year. Total Group assets grew by 3.8% reaching HRK 108 billion at the end of the year. Net loans to customers amounted to HRK 68.6 billion, which is HRK 2.3 billion or 3.5% more than the year before. The Group continued its lending activities in all business segments. Net loans to corporate customers, including the Government, rose by HRK 3.1 billion, or 9.8%, whereas net loans to individuals decreased HRK 0.8 billion or 2.3% compared to the previous year. Customer deposits went up by HRK 1.3 billion, or 2%, reaching HRK 64.1 billion by the end of the year. Zagrebačka banka made profit after taxation of HRK 1,216 million in the year ended 31 December 2009, which is HRK 178 million, or 12.8%, less than in 2008. Such decrease in the Bank’s net profit is a result of impairment charges being HRK 358 million higher than the year before. Operating profit before impairment and loss provisions was HRK 2,074 million, which is 6.9% more than the year before. This is a result, on the one hand, of higher trading income which off-set the fall in net interest and fee and commission income, and much lower operating expenses (-8.6%), on the other hand. On 31 December 2009, Bank total assets amounted to HRK 92.8 billion, up 3.8% from 2008. Net loans to customers reached HRK 59.7 billion, which is HRK 2.7 billion, or 4.8%, more than the year before. Customer deposits totalled HRK 53.9 billion, which is an increase of HRK 0.6 billion, or 1.2%, over the previous year. Bank capital and reserves amounted to HRK 14.1 billion, the capital adequacy ratio being 19.09%, well above the minimum prescribed capital adequacy ratio of 10%. Zagrebačka banka UniCredit Group · 2009 Annual Report 9 Management Board Report of Condition Management Board Report of Condition of the Bank (Continued) Results by key business segments Retail Zagrebačka banka offers an array of products and services aimed at meeting the needs and changing life styles of its customers, and it sets high standards with regard to the quality of service provided to all customer segments (Mass Market, Affluent and Small Business) throughout Croatia. Innovation is one of the Bank’s key qualities. Full implementation of the Customer Relationship Management (CRM) tool in 2009 has enabled further major improvements in the field of customer relationship management and higher sales efficiency. This new tool allows relationship managers to view all relevant data about customers and their business relationship with the Bank on a single screen and so enables an individualised customer approach. The Internet banking and mobile banking facilities, as well as the Bank website, have been upgraded and redesigned with the goal of increasing customer satisfaction. Despite adverse circumstances prevailing in the economic environment, increased credit risks and general uncertainty, the Bank has continued its lending activities. In 2009, it offered possibilities of debt rescheduling and debt restructuring to those customers who had temporary difficulties with regular debt servicing or where potential difficulties in that regard were anticipated. In addition, it has offered a loan insurance product covering the risk of unemployment and temporary inability to work due to illness. In its efforts to make its services more accessible to its customers, the Bank opened seven new branch offices and outlets and a private banking office in 2009. The Bank has the largest and most accessible ATM network in Croatia, and there are 24-hour zones with self-service machines available to customers where they can execute transactions or get information at any time. During 2009, deposits from retail customers including individuals and unincorporated businesses grew by 2.2% reaching HRK 37.3 billion at the year end, thus demonstrating their strong confidence in the Bank. Total gross loans to retail customers amounted to HRK 29.8 billion, with housing loans accounting for more than a half of the total loan portfolio. Small Business banking Particular attention is paid to the small business segment, so there are 47 Small Business centres offering modern banking services tailored to suit the specific needs of those customers. In addition to a wide range of cash management and financing 10 2009 Annual Report · Zagrebačka banka UniCredit Group products and services, the Bank has continued its successful cooperation with HBOR in providing credit lines to support viable entrepreneurial projects and models. By launching new products, such as the MC go! business credit card, the „Start up“ account package designed for entrepreneurs starting up a new business and the USB key which allows Internet banking users to access the facility from different locations, the Bank has improved its service quality and increased customer satisfaction. In particular, various options to make banking transactions within the 24-hour service zones and the unique benefits offered by account packages have helped our customers to improve their efficiency. By applying a proactive and innovative approach to designing banking products and services, the Bank has ensured more flexibility, better accessibility, greater variety and higher service quality to its customers. Corporate banking As described earlier, the general business environment in Croatia in 2009 was marked by a strong decline in economic activity and a liquidity squeeze. Therefore, we have paid special attention and allocated additional resources in order to help our customers overcome those difficult and complex circumstances by providing them with individualised advisory support and bespoke financial solutions. Total net loans to corporate customers, including the Government, amounted to HRK 31.4 billion on 31 December 2009, which is HRK 3.5 billion or 12.7% more than at the end of 2008. Deposits from corporate customers reached HRK 16.6 billion by the end of the year. The Bank’s market share in corporate loans and deposits grew by 25.6% and 24.3%, respectively. Such a strong increase clearly shows not only the customers’ confidence in the Bank, but also our commitment to serve their needs and our solid credit activity in spite of difficult operating conditions. We have achieved a balanced growth by increasing the volume of loans and deposits, and services provided to the public and private sectors likewise. With regard to dealings with the Government and large corporates, the Bank provided strong financial support to this customer segment throughout the year, and particularly in the first half in order to protect the liquidity and stability of the system. The Bank continued to support the private sector as well and has intensified its business activity in the segment of medium-sized companies in all regions of Croatia. Corporate customers of Zagrebačka banka again expressed the highest levels of satisfaction with the Bank and its services. Financial markets and investment banking In the Financial Markets and Investment Banking (MIB) segment, Zagrebačka banka has consolidated its position as the leading investment bank in Croatia. This was acknowledged also by the Euromoney magazine, which proclaimed Zagrebačka banka the best investment bank in Croatia in 2009. With regard to Capital Markets, the Bank arranged some major transactions last year, including the EUR 750 million Eurobond issue for the Croatian Government, the Eurobond issue for the Agrokor Group worth EUR 400 million, and the issue of commercial bills of Hospitalija, Zagreb-Montaža, Konstruktor-Inženjering, IGH and ŽITO. It should be noted that the Eurobond issue for the Croatian Government, in which the UniCredit Group/Zagrebačka banka participated as the issue co-leader, is the first example of a domestic bank being given a leading role in the transaction of such size and importance outside the domestic market. In the Corporate Finance segment, the Bank advised the owner in the transaction involving the sale of the Getro retail chain. During 2009 the Bank participated in a number of other major transactions and assumed the leading position in the region in this business segment. Particularly important in this segment are advisory services provided to the Government of Montenegro in the process of privatisation of a minority interest in the state owned electricity company (EUR 192.5 million) and advisory services provided to the Government of Albania in the process of privatisation of a minority interest in AMC, the country’s leading mobile operator (EUR 48.2 million). Furthermore, the Bank successfully completed a number of smaller-scale transactions in this business domain. stagnant investment activity will continue to have a negative impact on the creditworthiness of individuals and of the real sector. In order to boost economic growth, the Bank will focus on encouraging credit activity and gradually reducing both lending and deposit interest rates, while applying adequate risk assessment mechanisms and ensuring further profitability growth. We will remain committed to addressing the needs our customers, delivering excellent service quality and applying sustainable and stable business models which provide solid foundations on which to build trust and long-term relations with our customers. I wish to extend my sincere thanks to all our clients, business partners and shareholders for the confidence they have placed in us. Also, let me thank the members of the Management Boards and the Supervisory Boards of the Bank and the Group entities for their commitment, professionalism and valued contribution to the last year’s successful performance of Zagrebačka banka and the Zagrebačka banka Group. Franjo Luković Chairman of the Management Board While the conditions in the domestic market remained very challenging throughout the year, including growing competition and significantly reduced economic activity in the corporate sector, MIB has been able to consolidate its leading market position by focusing its efforts on strengthening business relations with institutional and corporate clients. As a result, the revenues of Customer Treasury Desk rose by 35% compared to 2008. Also, Customer Treasury Desk advises corporate customers on hedging against market risks, so the sales of derivative instruments, and particularly the ones intended for hedging against interest rate risk, grew considerably in the reporting year. In 2009, the Bank launched an e-trading platform for individuals. It is a user-friendly application which gives users direct access to the Zagreb Stock Exchange. As a result, the Bank has significantly increased its business capacity and made its position in the brokerage market even stronger. Expectations for 2010 The year 2010 will be another challenging and difficult year for the banking sector and the economy as a whole. Market conditions will remain harsh, and the Croatian economy is expected to recover only gradually and slowly. GDP growth is not expected to begin before the fourth quarter, while rising unemployment, higher tax burden and Zagrebačka banka UniCredit Group · 2009 Annual Report 11 Management Board Report of Condition Management Board Report of Condition of the Bank’s subsidiaries UniCredit Bank dd, Mostar over 930,000 customers through a network comprising 96 branches and outlets nationwide. Business review Risk exposure Throughout 2009, the UniCredit Bank dd. Mostar continued to strengthen its position of a reliable partner for individual and corporate customers, and the Government. The Bank has managed to maintain positive financial results despite the global economic and financial crisis and constrained economic opportunities in the country and has succeeded in preserving a sound equity base and strong liquidity levels, offering its customers more favourable business conditions. Risk management is carried out by implementing a system which includes risk management policies, programmes, work procedures and limits. They are continuously up-dated and adjusted in accordance with changes in legal regulations and changes in business activities dictated by market developments and emergence of new products. The UniCredit Group standards in risk management are consistently adopted and applied. At the Group level, a comprehensive risk management system is in place based on policies, procedures and risk limits acceptable to the Group. In 2009 the Bank made profit before taxation in the amount of BAM 34.5 million, which is 15.0% less than the year before. Profit after taxation went down by 10.1% to BAM 29.4 million. Total operating income amounts to BAM 180,7 million, which is BAM 9,9 million less compared to 2008 and is mainly due to a decrease in net interest income and a fall in income from sale of investment securities. Net interest income totalled BAM 121.8 million, which is 2% less than in 2008. A decrease in net interest income is primarily due to a fall in credit volume and an increase in finance expenses which could not be reassigned to interest rates on approved loans. Net fee and commission income amounted to BAM 46.9 million, which is 1.5% less than the year before. Operating expenses were reduced 4.6%, to BAM 127.2 million as a result of efficiant cost control. Impairment losses on loans to and receivables from customers amounted to BAM 22,8 million which is 30.3% higher compared to 2008 as a result of the prevailing economic environment which caused deterioration of credit portfolio. On 31 December 2009, total assets amounted to BAM 3.4 billion, which is 4.6% more than in the previous year. Net loans to customers amounted to BAM 2,026 billion, which is 5.5% less than in the end of previous year with loans to individuals accounting for BAM 1.187 million and loans to corporate clients to BAM 893 million. Deposits from customers increased by BAM 217.4 million or 10.5% by the end of the year reaching BAM 2,294 million, out of which BAM 1,204 million refers to deposits from individuals and BAM 1,090 million on deposits from corporate clients. An increase in deposits from individuals and corporate clients shows that customer confidence in the banking sector has been restored. The ATM and POS networks were further expanded in 2009 and by the end of the year there were 199 ATMs and 5,000 POS terminal installed. UniCredit Bank has the most extensive ATM network in Bosnia and Herzegovina, and its customers have free and easy access to their accounts 24 hours a day. UniCredit Bank today serves 12 2009 Annual Report · Zagrebačka banka UniCredit Group The main risks to which the bank is exposed to include: credit risk, liquidity risk, market risk and operational risk. The bank is exposed to credit risk as a result of its credit operations. Credit risk is managed according to the bank’s applicable programmes and policies as well as other internal regulations enacted by the Supervisory Board, Management Board and Credit Committee. The exposure to individual customers, groups of associated entities and industries is checked against the prescribed limits set in relation to the Bank’s regulatory capital. Credit risk management also involves regular analysis of borrowers’ abilities to discharge their liabilities, timely identification of potentially risky customers and structured relationship management, along with maximisation of recovery of the bank’s receivables from the borrowers/debtors, quality legal support in those cases where litigation is in progress, and cost-efficient management of foreclosed properties. In order to minimise credit risks, the bank applies Collateral Policy. It defines how individual collateral instruments should be treated in the credit risk underwriting process. Liquidity risk arises in the process of funding the bank’s business activities and managing its liquidity positions. Liquidity risk management is ensured through compliance with the applicable legal regulations, internal regulations aimed to maintain necessary levels of liquidity reserves and asset-liability matching. Liquidity limits are defined in accordance with the policies compliant with the relevant legal regulations and those enacted by the UniCredit Group. Liquidity limits are subject to daily monitoring. Currency risk exposure is a result of the bank’s lending and deposit operations, as well as trading activities. It is monitored on a daily basis according to the legally prescribed limits as well as those set by the UniCredit Group for individual currencies and in absolute amounts for all sources of funds and liabilities denominated in foreign currencies or indexed to them. The bank is exposed to interest rate risk to the extent to which interest-earning assets and interest-bearing liabilities become due, or their respective interest rates change at various times or in different amounts. Value-at-Risk method is applied for the purpose of day-to-day monitoring of overall market risk exposure, basis point movements and loss warnings, which limits the maximum position of interest rate risk by currency and period. Compliance with the limits set by the UniCredit Group is monitored on a daily basis. In order to ensure an optimum degree of operational risk management, the bank has established its own system based on the standards and principles defined by the local regulator, the UniCredit Group, the Basel Committee and the EU Directives. Prva stambena štedionica Business review Prva stambena štedionica is a financial institution which accepts deposits from domestic individual clients under housing savings agreements and grants housing loans with government subsidies. Štedionica was established in 1998 as the first such institution in Croatia, and by the end of 2009 it remained the market leader with an average share in total assets of over 31% (November 2009). On 31 December 2009, the company’s total assets amounted to HRK 2.0 billion or 3% less than the year before. About 26 thousand savings deposits matured in 2009, and some of those were withdrawn as the customers chose not to take out a housing loan. However, Štedionica has offered its customers a number of benefits and expanded its product range, so it was able to conclude 34 thousand new housing savings agreements. Despite deposit disbursements and deferred payment of the Government subsidies, deposit market share of Štedionica has increased to 30%. Compared to 2008, demand for housing loans has significantly diminished due to the anticipated strong fall in housing prices, reluctance on the part of individuals to take out new loans and the uncertainty with regard to their ability to keep their jobs and receive salaries, which was caused by the recession. In spite of all that, loans to customers totalled HRK 948 million at the end of the year, which represents a 7% rise compared to 2008, with the corresponding loan market share increasing to 31,8%. In the year ended 31 December 2009, Štedionica made profit after taxation of HRK 23.4 million, which is the best result achieved since the establishment. Development plan The company’s business activities in 2010 will be carried out in unfavourable conditions and they will be focused on stabilising the deposit base and maintaining the existing profitability levels. The company is committed to preserving its leading market share in housing deposits by developing and implementing a segmentationbased approach to those clients whose savings contracts expire and by attracting new clients. Risk exposure In performing its business operations, Štedionica is exposed to credit, liquidity and market risks. The market risk involves currency and interest rate risks. The company has a risk management system incorporated in its business policies and procedures, and it has adopted appropriate risk limits. Štedionica is exposed to credit risk through its lending and investment activities. Counterparty risk is monitored on a continuous basis. The company’s policy is to do business with customers of good credit standing, and appropriate collateral is required where necessary. While exposure to individual customers has increased, the largest credit risk exposure is towards the Croatian Government. Liquidity risk arises in funding the business activities and managing the liquidity positions. The main sources of funds are deposits from individuals and shareholders’ funds. Štedionica tries to ensure uninterrupted funding from deposits with various maturities. The exposure to exchange rate risk is a result of the company’s foreign currency transactions or transactions indexed to a foreign currency. It performs its business activities in such a way as to minimise mis-matching between assets and liabilities denominated in or indexed to a foreign currency. Štedionica is exposed to interest rate risk to the extent to which interest-earning assets and interest-bearing liabilities become due, or their respective interest rates change at various times or in different amounts. A majority of interest-earning assets and all interestbearing liabilities have a fixed interest rate. ZB Invest Total assets under management (AuM) of public investment funds managed by ZB Invest stood at HRK 4.24 billion at the end of 2009, which is HRK 840.8 million more than the year before. AuM of ZB Invest grew at a rate of 24.7%, whereas the overall sector measured a growth of AuM of 22.4%. As a result, the market share of ZB Invest has increased 0.69 percentage points to 37.3% by the end of 2009. Zagrebačka banka UniCredit Group · 2009 Annual Report 13 Management Board Report of Condition Management Board Report of Condition of the Bank’s subsidiaries The strong decline in capital markets, which began in 2008 caused by the global economic crisis, continued into the first quarter of 2009. However, the market situation and, consequently, AuM stabilised in the subsequent quarters. The investors shifted from more risky forms of investment (such as equity and balanced funds) to more conservative ones (such as money-market and fixed-income funds). In such circumstances, ZB Invest was able to retain and even strengthen its dominant market position. Money-market funds grew by HRK 826.5 million during the year, reaching HRK 2.54 billion at the year end, so they contributed most strongly to the growth of AuM measured in 2009. ZB Invest holds a 42.1% market share in the segment of money-market funds. Regarding the investor structure of ZB Invest public investment funds, individual investors still prevail and account for about 76% of total AuM. Total number of investors grew to over 72,000 investors at the end of the year. Last year ZB Invest received a prestigious award for its successful business operations. The professional association of investment fund management companies of the Croatian Chamber of Economy proclaimed it the best management company and ZB Bond the best fixed-income fund in 2009. In addition to public investment funds, ZB Invest also offers the services of managing individual securities portfolios after having met demanding legal and regulatory requirements with regard to the alignment with the Capital Market Act last year. In spite of a major decrease in assets relative to the pre-crisis times, ZB Invest has been able to preserve high profitability levels thanks to its strong focus on cost management. Thus, ZB Invest made net income in the amount of HRK 32.9 million in 2009, with net profit amounting to HRK 15.3 million. Istraturist Business review Istraturist is the leading tourist company in terms of accommodation and service quality provided at hotels, tourist resorts and camping sites. The improvements accomplished by Istraturist have transformed the image of the town of Umag, which is perceived today as a high-quality tourist destination. The international tennis tour ATP Croatia Open Umag, which Istraturist has successfully organised for twenty successive years, strongly contributes to the attractive image of the destination. Last year, the eight-year investment cycle worth HRK 880 million was completed, so that 72% of all facilities now have a four-star or five-star ranking. The accommodation capacities of Istraturist include 14 2009 Annual Report · Zagrebačka banka UniCredit Group 1,444 units at four-star and five-star hotels and apartment sites, 3,373 accommodation units at four-star camping sites and 1,848 units at other facilities. In Croatia, the Istraturist properties stand out as unique and innovative, so for the second successive year the Sol Garden Istra hotel and the Park Umag camping site were proclaimed the best facilities in Croatia in their respective categories. Also, ADAC awarded the Park Umag camping site the “Superplatz” title for the second time in succession, thus ranking the Umag camping among the best ones in Europe. In 2009, Istraturist categorised the Coral Hotel, its first five-star hotel, thus adding to the quality of its offer. Operating results In the year ended 31 December 2009, Istraturist made net profits in the amount or HRK 37.6 million, as a result of sustainable operating profit and reduced financial expenditures. In the reporting year, Istraturist registered 1.8 million overnights, which is 3% less than the year before. Given the slower economic activity, lower disposable income and higher unemployment in all major tourist-generating markets, the results are considered satisfactory. Operating revenues amounted to HRK 375.3 million, 2% down from the same period last year. The distribution channels have been restructured and the share of direct channels has increased. As a result, prices of all have been increased, which had a positive impact on total revenues. Operating expenses totalled HRK 314.6 million and they remained at the previous year’s level. Costs of materials and personnel expenses have been reduced. Throughout the year, the company improved its business efficiency, while at the same time retaining high service quality. Net financial revenues and expenses have had a positive impact on the overall result. Financial revenues amounted to HRK 9.3 million as a result of foreign exchange gains of HRK 6.5 million and other revenues totalling HRK 2.8 million. Compared to the previous year, financial expenses were significantly reduced and amounted to HRK 22 million as a result of lower interest expenses and foreign exchange losses on borrowings. Assets On 31 December 2009, the company’s assets totalled HRK 1,286 million. Equity amounted to HRK 733 million, which is more than the year before as a result of net profit. The company’s total liabilities were HRK 550 million, which is HRK 70.3 million, or 11.2%, less than the year before as a result of reduced liabilities under borrowings. (Continued) Risk exposure The most significant risk to which the company is exposed to is currency risk since 74% of total income is generated in foreign markets. Currency risk is also associated with long-term borrowings denominated in or linked to foreign currencies. Istraturist occasionally uses derivatives in order to hedge against these risks. ZANE Business review ZANE is a real estate company. The company provides property valuation and real estate agency services, along with consultancy services in property development. In the challenging environment marked by the economic crisis, in the year ended 31 December 2009, the company made profit after taxation in the amount of HRK 693 thousand. Nevertheless, ZANE was able to preserve its leading market position and good business relationships with its clients. Throughout the year, the company paid special attention to cost management in order to minimise negative effects of the business environment. At the end of 2009, the company’s total assets amounted to HRK 20.6 million. Cash in hand and investments in money-market funds and fixed assets account for a majority of total assets, whereas equity (i.e. share capital and reserves) accounts for a major part of its liabilities. Development plan In 2010, the company will continue its activities aimed at implementing the adopted development strategy in order to position itself as a competence centre for all real-estate related activities within the Zagrebacka banka Group. Centar Kaptol Centar Kaptol is the majority owner of the Centar Kaptol shopping/ business complex in the Zagreb city centre. The company is responsible for managing and renting the properties in its ownership, and the largest portion of its revenues is generated by letting shopping and office facilities, and the cinema. put to a commercial use. In the changed business environment characterised by lower rents, the turnover rent has been introduced so in addition to a minimum rent, the company also charges a percentage of total turnover. The company successfully closed the financial 2009 and made profits of HRK 4.5 million. In 2009, Centar Kaptol again received the “Superbrand” award as one of the best Croatian brands. In 2010, the company will try to improve its competitiveness among the growing number of shopping centres by launching new marketing actions and campaigns and by attracting new popular brands to Centar Kaptol. Pominvest Business review Pominvest owns business premises of 5,440.00 sqm located in Split and elsewhere in Dalmatia. It rents its business premises to other Group entities as well as other clients, and provides maintenance services for those properties. As at 31 December 2009, the assets of Pominvest amounted to HRK 26.8 million, comprising mostly long-term tangible assets (HRK 21.8 million). Equity (capital and reserves) amounted to HRK 25.9 million. The company made profits after taxation of HRK 1.6 million in 2009. A majority of rental income of Pominvest is generated through its business relationship with Zagrebačka banka and Zagrebačka banka Group entities. Rental income and income from maintenance services totalled HRK 6.1 million and accounted for the largest portion of total income (92%). Risk exposure The company’s business operations can be described as stable, and it is not exposed to any major risks, as noted also in the auditor’s report. Despite negative impacts of the global financial crisis and reduced consumption in 2009, 96% of all facilities in the shopping mall were Zagrebačka banka UniCredit Group · 2009 Annual Report 15 Management Board Report of Condition Management Board Report of Condition of the Bank’s subsidiaries Marketing Zagrebačke banke Business review The primary business activity of MZB is publishing, e-newsletters and web along with pre-production and production of promotional materials. MZB closed the financial 2009 with a loss in amount of HRK 572 thousand. As at 31 December 2009, the company’s assets amounted to HRK 3.8 million, with cash in hand and receivables from customers accounting for a majority of that amount. Equity (capital and reserves) amounted to HRK 2.6 million. Risk exposure The company’s business operations can be described as stable, as the company is not exposed to any major risks. Franjo Luković Chairman of the Management Board 16 2009 Annual Report · Zagrebačka banka UniCredit Group (Continued) Zagrebačka banka UniCredit Group · 2009 Annual Report 17 Christian Hagn, Hagn & Dr. Ruebesamen Rechtsanwälte Retail Client - Germany I’ve been a customer of «HypoVereinsbank - UniCredit Group for many years. I especially value their trust and reliability as well as the quality of their consultation services and I have always counted on these values. I am more than satisfied, and I would highly recommend them to any new customers.» It’s easy with UniCredit. 18 2009 Annual Report · Zagrebačka banka UniCredit Group Business description Zagrebačka banka UniCredit Group · 2009 Annual Report 19 Business description Business description Zagrebačka banka is a licensed bank operating in Croatia and the holding company for the Zagrebačka banka Group. The Zagrebačka banka Group is a Croatian based financial services group which provides a full range of corporate and retail banking services for customers in Croatia. The Group serves around 66,000 active corporate clients, and around 2.0 million active retail clients. Subsidiary and associated companies operations The Bank’s subsidiaries and associated companies as at 31 December 2009 are shown below: The Bank provides a full range of banking services, comprising corporate and retail banking, international financing, investment banking and corporate finance services. Fully consolidated subsidiaries CompanyAddress Country of Industry domicile UniCredit Bank dd, Mostar Prva stambena štedionica dd ZB Invest doo Centar Kaptol doo UPI poslovni sistem doo, Sarajevo Pominvest dd ZABA TURIZAM doo Marketing Zagrebačke banke doo Zagreb nekretnine doo Zane BH doo Istraturist dd Istra D.M.C. doo Kardinala Stepinca bb Bosnia and 88000 Mostar Herzegovina Savska 62 Croatia 10000 Zagreb Ivana Lučića 2a Croatia 10000 Zagreb Nova Ves 17 Croatia 10000 Zagreb Branilaca Sarajeva 20 Bosnia and 71000 Sarajevo Herzegovina Gundulićeva 26a Croatia 21000 Split Paromlinska 2 Croatia 10000 Zagreb Savska cesta 28 Croatia 10000 Zagreb Nova Ves 17 Croatia 10000 Zagreb Branilaca Sarajeva 20 Bosnia and 71000 Sarajevo Herzegovina Jadranska 66 Croatia 52470 Umag Jadranska 66 Croatia 52470 Umag Group ownership % Banking 65.6 Banking 100.0 Fund management 100.0 Property investment 100.0 Property management 52.6 Property management 88.7 Investment 100.0 Publishing 100.0 Real estate agency 100.0 Real estate agency 100.0 Tourism 71.8 Organisation of the ATP tournament 71.8 Equity accounted associated companies CompanyAddress Country of Industry domicile Allianz ZB doo, Zagreb Allianz ZB doo, Zagreb 20 Nike Grškovića 31 Croatia 10000 Zagreb Ivana Lučića 2a Croatia 10000 Zagreb 2009 Annual Report · Zagrebačka banka UniCredit Group Obligatory pension fund management Voluntary pension fund management Group ownership % 49.0 49.0 Branch network map Zagrebačka banka Group number of branches 2009 2008 Croatia Bosnia and Herzegovina Total 136 96 232 130 95 225 Number of branches Slovenia 24 Zagrebačka banka UniCredit Group · 2009 Annual Report 21 Dace Markeviča Uralchem Trading Sia Corporate Banking Client - Latvia Uralchem Trading has the «assurance that every time, even when it comes to fairly simple banking transactions like payments, UniCredit Bank will look for and find mutually beneficial solutions. The bank’s professional staff always offers helpful advice on successful business operations, thereby laying the foundation for mutual trust and a long-term partnership.» It’s easy with UniCredit. 22 2009 Annual Report · Zagrebačka banka UniCredit Group Overview of the Croatian economy in 2009 Zagrebačka banka UniCredit Group · 2009 Annual Report 23 Overview of the Croatian economy in 2009 Overview of the Croatian economy in 2009 Macroeconomic indicators for Croatia Gross Domestic Product, % change GDP per capita, in EUR Private Consumption, % change Public Consumption, % change Fixed Investment, % change Exports of Goods and Services, % change Imports of Goods and Services, % change Industrial Production, % change Construction Industry, % change Tourism (nightstays), % change Unemployment Rate (ILO), % change Consumer Prices, % change General Government Balance (% GDP) Current Account Balance, (% GDP) External Debt, (% GDP) Money Supply (M1), % change, end of period Exchange Rate HRK: EUR, average Exchange Rate HRK: EUR, end of period 2009 2008 2007 (6.0)* 10,200* (8.5)* 1.8* (11.0)* (15.5)* (18.6)* (9.2) (6.2)* (1.4) 9.4* 2.4 (3.9)* (5.6)* 96.7* (14.6) 7.34 7.31 2.4 10,814 0.8 1.9 8.2 1.7 3.6 1.6 11.8 2.0 8.4 6.1 (0.8) (9.4) 84.9 (4.6) 7.22 7.34 5.6 9,769 6.2 3.4 6.5 5.7 5.8 5.6 2.4 5.6 9.6 2.9 (2.3) (8.6) 79.3 19.3 7.34 7.33 Sources: Central Bureau of Statistics, Croatian National Bank, Ministry of Finance * Estimates of the Chief Economist of Zagrebačka banka Full impact of the global financial crisis on the Croatian economy seen in 2009 the construction activity index was in negative territory for most of 2009 and is expected to have contracted over 6% for the full year. Infrastructure investment slowed down in 2H 2009 as projects were completed and others scaled back as the government sought to rein in the fiscal deficit. Industrial production contracted 9.2% in 2009. The full impact of the global financial crisis was felt in Croatia in 2009, when economic growth contracted an estimated 6% in real terms. The economy shrank by 6.5% yoy in 1H 2009, but in seasonally adjusted terms on a qoq basis returned to mild growth during 2Q 2009. That said, both private consumption and gross fixed capital spending remained negative in the first three quarters on a seasonally adjusted qoq basis, suggesting continued weak domestic demand heading into 2010. Inflationary pressures waned as domestic demand remained weak Indeed private consumption which fell almost 10% yoy in 1H 2009 is expected to have contracted 8.5% in 2009 as credit growth to household fell in response to generally tight external financing conditions and generally tight monetary policy settings at home. In addition, increased uncertainty as unemployment rose and the imposition in August 2009 of a 1 percentage point increase in valued added tax and a solidarity tax for net income above HRK 3,000 per month dented demand for loans. The administrative employment data suggest over 50,000 mainly private sector job losses in 2009, while the internationally comparable unemployment data also revealed a drop in the participation rate and employment rate. We expect the unemployment rate on this measure to average 9.4% in 2009, up from 8.4% a year earlier. Retail trade turnover in real terms contracted by over 15% yoy in 2009. Investment activity which turned negative in 4Q 2008 continued to contract in 2009, falling 11.9% yoy in the first three quarters of 2009. Meanwhile 24 2009 Annual Report · Zagrebačka banka UniCredit Group While base effects associated with fuel and energy prices along with falling food prices in 2H 2009 helped keep the headline consumer price index down, data on core inflation revealed a continuous fall since April 2009 until the end of the year. This clearly suggests the combination of weak domestic demand and a stable currency (especially after 1Q 2009) influenced the moderation in inflation to only 1.9% yoy in December and 2.4% for the whole year. This was notwithstanding an average increase of over 17% in tobacco prices, 4.6% in alcohol prices and almost 7% in other regulated prices. Given expected weak domestic demand in 1H 2010, the outlook for inflation in 2010 is for a further moderation in inflationary pressures despite a 15% increase in gas prices at the beginning of the year. Real gross wages fell slightly in 2009. This was in part because the government rescinded its decision to increase public sector salaries by 6% in April. This decision as well as rising unemployment eliminated any risk that wage dynamics could add to inflationary pressures. The currency was exposed to depreciation pressures, especially in 1Q 2009, but as Easter heralded the onset of the main tourist season and concerns about the ability of various sectors of the economy to rollover their external obligations eased, the EUR/HRK ended the year below end 2008 levels at 7.306. final three quarters of 2009. By the end of 2009 gross public debt increased to over 40% of GDP according to our estimates. Current account deficit narrows as imports head sharply lower Monetary conditions remained tight for most of 2009 to ensure currency stability Apart from lower capital inflows, the global recession also impacted heavily on the Croatian economy via the trade channel in 2009. Exports of goods fell 21.5% in 2009 to EUR7.5bn while imports of goods fell 26.9% to EUR15.2bn. This saw the merchandise trade deficit narrow by over EUR3.5bn to EUR7.7bn, with imports of motor vehicles for example almost halving to EUR910mn in 2009. Meanwhile tourism revenues are expected to fall by over EUR1bn, with the net revenues in 3Q 2009 the lowest since 2004, a clear reflection of the impact of the global recession on Croatia’s main export industry. Overall, we estimate the current account deficit narrowed from 9.4% of GDP in 2008 to 5.6% of GDP in 2009 and expect it to narrow further in 2010 on account of weak domestic demand which will reduce the deficit of goods and services further. Over this period foreign direct investment inflows covered less than half of the current account deficit, amounting to an estimated EUR1.2bn, or 2.7% of GDP. Although the net inflow of medium and long-term loans was unsurprisingly sharply down on previous years, fears that especially some private sector borrowers would not be able to roll over their external obligations proved unfounded. In the end gross foreign indebtedness rose an estimated EUR3bn in 2009 with the government issuing a EUR750mn Eurobond in May and a USD1.5bn bond in October. Thus, foreign debt rose to an estimated 96.7% of GDP or EUR43.5 billion at the end of 2009. Fiscal adjustment still required Slowing growth unsurprisingly adversely affected the government’s revenue projections and led to numerous supplementary budgets, tax increases and the abolition in April of a previously granted 6% increase in public sector salaries. As a result we expect a widening of the budget deficit to an estimated 3.9% of GDP in 2009. The government has managed to agree a freezing of public sector salaries in 2010 and an air of cooperation between the ruling coalition and main opposition parties became apparent as we entered the new year. The hope is that this new found desire for cooperation yields concrete reform initiatives which are key to reducing the public spending in the medium term and generating productivity gains. The government accessed international markets twice in 2009 as well as benefiting from the loosening of domestic monetary conditions in order to finance its obligations. A new development was the issuance of over EUR1bn in 12-month euro-linked treasury bills during the In early 2009 the central bank continued to provide FX liquidity to banks by reducing the foreign assets to foreign liabilities ratio from 28.5% in two steps to 20% during February and also abolished the special reserve requirement. Previously, it had tightened kuna liquidity conditions on 2 January by increasing the share of FX mandatory reserves deposited in kuna from 50% to 75%. The reason for this was that the currency was exposed to noticeable depreciation pressures during 1Q 2009. In late November the central bank also abolished the 1% monthly credit growth limit to the private sector and households. In January and February the central bank intervened once each time selling Euros to the market in the total amount of EUR513mn. In late February the central bank purchased EUR331mn from the market and in 4Q in three further interventions purchased a further EUR505mn, thus releasing HRK3.7bn in liquidity into the market in the final quarter of the year. FX reserves rose by EUR1.3bn in 2009. Following the second purchase of Euros during the month in the amount of EUR80mn on 22 October, money market rates fell sharply remaining at record low levels right up until the time of writing in late January 2010. In part the improved liquidity conditions were also the result of the government issuing a USD1.5bn bond in the US in November and progressively converting a part of the proceeds at the central bank to meet upcoming domestic obligations. Thus after extremely high local currency interest rates since the beginning of 2009, 4Q 2009 saw very low interbank rates. Overall, by maintaining very tight interbank market conditions in place for most of 2009 the central bank managed to keep the EUR/ HRK stable, thus avoiding the occurrence of balance sheet effects which would have complicated economic conditions even more. In 2010 as long as the EUR/HRK is not exposed to undue depreciation pressures we expect monetary conditions to remain relatively loose; the aim being to stimulate credit growth and thus output growth. Asset growth slows in response to tighter external financing conditions The only major change in the structure of the Croatian banking sector in 2009 was the nationalisation of Hypo Alpe-Adria-Bank International AG by the Republic of Austria in mid-December, which Zagrebačka banka UniCredit Group · 2009 Annual Report 25 Overview of the Croatian economy in 2009 Overview of the Croatian economy in 2009 (C ontinued) was also reflected on its Croatian subsidiary. Nonetheless, major banks in private foreign ownership retained their dominant positions in all business segments. The growth in banking sector assets slowed further in 2009 as tighter international financing conditions in 1H 2009 and tight domestic monetary conditions until the end of October and increased public sector borrowing activity combined to reduce lending to households, while domestic credit to enterprises rose only 2%. A further factor was a reduction in demand for credit as households and enterprises adjusted their expectations and risk appetites in response to the severe recession. This aversion to consumption was reflected in an increase in household foreign exchange deposits in response to depreciation pressures on the currency in 1H 2009. At the same time corporate deposits fell 8.9% in 2009 as companies ran down their deposits to fund working capital. The support of foreign owners of domestic banks was a key feature in ensuring all sectors of the economy could refinance their external obligations. Nonetheless, competition for deposits, in the absence of cheap external or domestic financing did see lending margins decline. As expected non-performing loans also increased markedly in 2009 leading to a reduction in the profitability of the banking sector. The Croatian banking sector entered the recession highly capitalised and according to central bank data at the end of 3Q 2009 as a whole the sector had a capital adequacy ratio of 15.9%. During 2010 we expect the quality of the banking sector’s credit portfolio to gradually improve as general economic conditions improve in 2H. We remain convinced that in the context of Croatia entering the final stages of the EU accession process the improved regulatory framework, high banking sector capital levels and ongoing efforts to enhance risk management methods, point to the continued stability of the banking system. 26 2009 Annual Report · Zagrebačka banka UniCredit Group Zagrebačka banka UniCredit Group · 2009 Annual Report 27 Dragan Škoro, Automerc Škoro d.o.o. Kiseljak Corporate Banking Client Bosnia and Herzegovina In my five years of doing «business with UniCredit, I can say that my business and, by extension, my private life, have been made easier from one year to the next. By listening to and understanding the true needs of my company and offering a quality service model, UniCredit has provided me assistance and delivered straightforward solutions every time - supporting our growth and development from a firm of two employees into a successful company of 30 people.» It’s easy with UniCredit. 28 2009 Annual Report · Zagrebačka banka UniCredit Group Operating and financial review Zagrebačka banka UniCredit Group · 2009 Annual Report 29 Operating and financial review Operating and financial review Group results In the year ended 31 December 2009, Group profit after taxation amounted to HRK 1,394 million, which is HRK 142 million or 9.2% less than the year before. Current-period profits attributable to the Bank’s shareholders amount to HRK 1,345 million, which is HRK 149 million or 10.0% less than the previous year (2008: HRK 1,494 million). During the reporting year, Group operating income reached HRK 5,011 million on a consolidated basis, which is 0.5% less than the year before (2008: HRK 5,037 million). Group net interest income amounted to HRK 2,830 million, which is HRK 118 million less than in the previous year. Lower net interest income is a result of increased financing costs, which the Group entities were not able to transfer completely to the interest rates charged on loans. Net fee and commission income totalled HRK 1,084 million on a consolidated basis, which is 5.4% less than in 2008 (2008: HRK 1,146 million). Such reduced fee and commission income can largely be attributed to lower asset management, brokerage and consultancy fees due to the prevailing market conditions in 2009. With regard to transactions with securities and other financial instruments, the Group achieved good results. Net trading profit and other revenues reached HRK 1,097 million, 16.3% more than the year before (2008: HRK 943 million). Total operating expenses were reduced by 7.2% to HRK 2,662 million. Compared to 2008, personnel costs, administrative and marketing expenses were lower, whereas depreciation and deposit insurance charges were higher. Group profit before value adjustment and provisioning charges stood at HRK 2,349 million, which is HRK 179 million, or 8.2%, more than in 2008. Value adjustment and provisioning charges on the Group level totalled HRK 643 million, which is HRK 377 million more than the year before. The increased provisioning charges are a result of deteriorated macroeconomic situation in the country, reduced liquidity levels and higher unemployment. Group assets and liabilities Group assets grew 3.8% and totalled HRK 108.0 billion on a consolidated basis. Net loans to customers amounted to HRK 68.6 billion, which is HRK 2.3 billion more compared to the end of 2008. The Group continued 30 2009 Annual Report · Zagrebačka banka UniCredit Group its lending activities in all business segments. Net loans to corporate customers including the Government increased HRK 3.1 billion, whereas net loans to individuals were somewhat lower than the year before. Deposits from banks and borrowings amounted to HRK 25 billion, which is HRK 4.7 billion more than in 2008. The increase in borrowings can be attributed to the payment of liabilities under the own bonds. Deposits from customers increased by HRK 1.3 billion reaching HRK 64.1 billion. Group capital and reserve rose by 9.6% and reached HRK 15.7 billion. Operating results of Zagrebačka banka In 2009, the Bank made profit after taxation of HRK 1,216 million, which is HRK 178 million or 12.8% less than the year before. This is a result of reduced income, efficient cost management and higher costs of loan loss reserves. Operating profit before value adjustments and provisioning charges amounted to HRK 2,074 million, which is HRK 134 million or 6.9% more than the previous year’s corresponding figure. Income and expenses In the year under review, Bank operating income amounted to HRK 3,857 million, which is HRK 34 million or 0.9% less than the year before. Net interest income accounts for 61.0% of total operating income (2008: 63.6%), net fee and commission income for 22.3% (2008: 23.0%), and net trading profit and other income for 16.6% (2008: 13.4%). Net interest income In 2009, net interest income totalled HRK 2,354 million, which is HRK 120 million or 4.9% less than in the preceding year. The Bank paid higher interest on deposits and other sources of funds, but was not able to transfer these costs completely to interest rates charged on loans. Interest income grew by 11.8%, while average interest-earning assets increased by 5.65%. Interest expenses went up by 28.5%, with interest-bearing liabilities increasing 6.81%. The average lending interest rate rose by 0.34 pps, whereas the interest paid by the Bank on interest-bearing liabilities was on average 0.74 pps higher than the year before. As a result, net interest margin decreased to 2.53%, from 2.86% in 2008. Net fee and commission income The Bank made net fee and commission income in the amount of HRK 862 million, which is HRK 33 million or 3.7% less than the year before due to reduced volumes of trading in financial markets and lower management and brokerage fees. Fee and commission income totalled HRK 1,035 million, which is HRK 29 million or 2.7% less than in 2008. Fees and commissions in respect of domestic payments grew by HRK 47 million (11.5%), whereas management, brokerage and consultancy fees fell by HRK 76 million or 47.5% compared to the previous year as a result of the crisis in the domestic and international capital markets. Fee and commission expenses amounted to HRK 173 million, showing a marginal increase over the previous year. Net trading profit and other income In the reporting period, the Bank generated net trading profit and other income in the amount of HRK 641 million, which is HRK 119 million or 22.8% more than the year before. While profit from the Bank’s trading activities grew, net profit from revaluation of replacement bonds and proceeds from disposal of equity securities from the available for sale portfolio decreased. Administrative expenses and marketing costs were recorded in the amount of HRK 569 million, which is HRK 54 million, or 8.7%, less than in 2008 as a result of good cost control and management. Deposit insurance charges totalled HRK 110 million, which is HRK 15 million more than the previous year due to higher amounts of deposits insured. Operating expenses in 2009 accounted for 46.2% of operating income, which is 3.9 pps less than the year before (2008: 50.1%). Losses due to impairment and provisioning Total losses due to impairment and provisioning amounted to HRK 559 million in 2009, which is HRK 358 million more than in 2008. Such increase can mainly be attributed to the recession in the local economy, reduced liquidity levels, more expensive and limited sources of funds, as well as higher unemployment. Value adjustments in respect of loans to and placements with customers account for HRK 527 million, of which HRK 317 million relate to individuals and small business customers and HRK 210 million to corporate customers. Assets and liabilities Net gains and losses from financial instruments designated at fair value through profit and loss and from foreign exchange trading amounted to HRK 524 million, which is HRK 272 million more than the year before. Net gains and losses from investment securities totalled HRK 29 million, which is HRK 122 million less than the previous year, mostly as a result of reduced non-recurring income from the disposal of equity securities from the available for sale portfolio and smaller net profit from the revaluation of replacement bonds. Operating expenses The Bank’s operating expenses in 2009 totalled HRK 1,783 million and were HRK 168 million, or 8.6%, lower than the previous year. Compared to 2008, personnel costs, administrative and marketing expenses went down, whereas depreciation and deposit insurance charges went up. Assets On 31 December 2009, the Bank’s assets amounted to HRK 92.8 billion, which is an increase of HRK 3.4 billion, or 3.8%, from the previous year. Loans to and receivables from customers enjoyed the strongest growth of HRK 2.7 billion (4.8%), and reached HRK 59.7 billion at the year-end. The described increase in assets was financed by the growth of current accounts and deposits from banks and deposits from customers. Current accounts and deposits from banks went up by HRK 5.4 billion reaching HRK 15.3 billion by the end of the year. Deposits from customers increased by HRK 0.6 billion to HRK 53.9 billion at the end of the year. For the purpose of analysis, the assets are broken down into six categories; their importance and trends are demonstrated in the following diagram: At the end of the reporting year, personnel expenses amounted to HRK 853 million, which is HRK 140 million, or 14.1%, less than the year before due mainly to a reduced number of employees, reduced remuneration funds and the absence of one-off provisions under IAS 19 (for unused holidays and jubilee awards) which the Bank made in 2008. Zagrebačka banka UniCredit Group · 2009 Annual Report 31 Operating and financial review Operating and financial review (C ontinued) During 2009, the strongest growth was measured in respect of loans to and receivables from customers, and deposits with other banks. Deposits with other banks Compared to the year before, deposits with domestic and foreign banks grew by HRK 1.2 billion, and they accounted for 22.9% of total banking assets (2008: 22.4%). To the largest extent, this asset category is under the direct impact of the CNB monetary policy measures aimed at sterilisation of monetary assets, restriction of credit expansion and reducing the level of foreign borrowing. These assets can be broken down as follows: Cash reserves Obligatory reserve with the CNB - in HRK - in foreign currency Obligatory CNB bills Loans to and receivables from banks Total Throughout the year, the Bank maintained necessary liquidity levels and complied with all monetary regulations imposed by the central bank. Loans to and receivables from banks decreased HRK 1,010 million as a result of compliance with CNB monetary regulations. 32 2009 Annual Report · Zagrebačka banka UniCredit Group 2009 HRK MILLION 2008 HRK MILLION MILLION 5,260 3,311 5,939 1,379 - 8,678 21,256 4,567 2,074 420 9,688 20,060 Loans to and receivables from customers Loans to and receivables from customers continued to grow in 2009. Compared to the year before, they increased by 4.8% reaching HRK 59.7 billion at the end of the year. Loans to and receivables from customers account for 64.3% of total assets (2008: 63.7%). Structure of loans to and receivables from customers: 2009 2009 2008 HRK %HRK million million Gross loans to and receivables from Impairment allowance Net loans to and receivables from Companies, similar organisations and Government Individuals and unincorporated business Total Companies, similar organisations and Government Individuals and unincorporated business Total Companies, similar organisations and Government Individuals and unincorporated business Total 32,583 29,846 62,429 (1,180) (1,599) (2,779) 31,403 28,247 59,650 52.2 47.8 100.0 42.5 57.5 100.0 52.6 47.4 100.0 28,835 30,351 59,186 (972) (1,288) (2,260) 27,863 29,063 56,926 2008 % 48.7 51.3 100.0 43.0 57.0 100.0 48.9 51.1 100.0 Gross loans to and receivables from companies, similar organisations and the Government grew by HRK 3,748 million (or 13%) reaching HRK 32,583 million by the year-end. The Bank provided strong financial support to the Government and Government-owned companies in 2009, particularly in the first part of the year. Furthermore, the Bank provided funding for its clients in the private sector in all business segments and assisted them in their efforts to overcome the aftermath of the economic crisis. Compared to the year before, there was a marginal decrease in gross loans to and receivables from individuals and unincorporated businesses, so that the end of the year they amounted to HRK 29,846 million. More than half of the loan portfolio relates to housing loans. With a market share of 31.8% in 2009, the Bank has remained the market leader in housing lending in Croatia. Impairment allowances increased by HRK 519 million compared to the year before, with provisions in respect of loans to individuals and unincorporated businesses growing by HRK 311 million, and provisions for loans to companies, similar organisations and the Government by HRK 208 million. Zagrebačka banka UniCredit Group · 2009 Annual Report 33 Operating and financial review Operating and financial review (C ontinued) Liabilities and equity The diagram below shows the changes in the Bank’s liabilities and equity: Deposits from banks, borrowings and issued securities On 31 December 2009, the Bank’s total liabilities under deposits from banks, borrowings and own securities issued amounted to HRK 22,442 million, which is HRK 5,032 million, or 28.9% more than the previous year. Deposits from banks increased HRK 5,434 million and borrowings were reduced by HRK 402 million compared to the previous year. In 2009, long-term own bonds issued in the nominal amount of EUR 450 million fell due to payment. The Bank secured the necessary funds to settle its liabilities under those bonds by borrowing within the UniCredit Group, which caused total deposits from banks to increase by HRK 5,434 million. Equity The Bank’s share capital is denominated in HRK and comprises ordinary shares listed on the Zagreb Stock Exchange. In comparison to the year before, equity increased by 9.1%, reaching HRK 14,130 million at the year-end, and accounting for 15.2% of total liabilities (2008: 14.5%) Current accounts and deposits from customers In comparison to the previous year, current accounts and deposits from customers grew by HRK 619 million (or 1.2%) and amounted to HRK 53,915 million at the year-end. The currency structure of customers’ deposits changed during the year in that the share of foreign currency deposits increased. Current accounts and deposits from individuals and unincorporated businesses rose by HRK 800 million (or 2.2%) reaching HRK 37,319 million at the end of the year. Foreign currency deposits grew by HRK 3,706 million or 14.2% whereas kuna deposits went down by HRK 2,906 million or 27.7%. Current accounts and deposits from individuals account for 69.2% of total deposits from customers (2008: 68.5%). Current accounts and deposits from companies, similar organisations and the Government decreased by HRK 181 million (or 1.1%) and fell to HRK 16,596 million by the end of the year. HRK deposits went down HRK 1,135 million (or 10.0%), while foreign currency deposits rose by HRK 954 million (or 17.7%). Current accounts and deposits from companies, similar organisations and the Government make up 30.8% of total deposits (2008: 31.5%). 34 2009 Annual Report · Zagrebačka banka UniCredit Group With the aim of increasing its own sources of funds, which is expected to bring about improved profitability levels in the existing operating environment, the Bank Management Board has proposed that no dividend payments be paid out for ordinary shares for the year 2009. Zagrebačka banka UniCredit Group · 2009 Annual Report 35 Martin Darbo, Adolf Darbo Aktiengesellschaft Corporate Banking Client - Austria family business, «weAdon’ts a think in terms of quarters or years. We think in terms of generations. When making forwardlooking decisions, you need a partner who prepares and offers long-term solutions in a reasonably short time. This is why we work with Bank Austria UniCredit Group.» It’s easy with UniCredit. 36 2009 Annual Report · Zagrebačka banka UniCredit Group Management and corporate governance Zagrebačka banka UniCredit Group · 2009 Annual Report 37 Management and corporate governance Management and corporate governance Declaration of application of the Code of Corporate Governance In accordance with the Rules of the Zagreb Stock Exchange, the Management Board and the Supervisory Board of Zagrebačka banka declare that Zagrebačka banka dd (the Bank) applies the Code of Corporate Governance, as jointly prepared by the Croatian Agency for the Supervision of Financial Services (HANFA) and the Zagreb Stock Exchange (ZSE). if reasons for such removal arise, as stipulated in the law and the Articles of Association. At the same time, the Chairman will request that a new member of the Management Board be appointed. The completed Annual Questionnaire (the Questionnaire) is enclosed and forms an integral part of the Declaration. It contains answers to the questions asked along with necessary explanations. The removal of the Chairman of the Management Board will be decided upon by the Supervisory Board following a proposal by the Chairman of the Supervisory Board. Information regarding the internal control and risk management mechanisms can be found in this Annual Report, under the heading: Notes to the financial statements (Note 38 - Risk Management). The procedure for making amendments to the Articles of Association is defined in Articles 79 and 80 of the Articles of Association. A proposal for amendment can be submitted by the Management Board or the Supervisory Board or by a shareholder or shareholders holding at least 10% of the Bank’s voting shares. Information on the Bank’s shareholders can be found in this Annual Report, under the heading: Notes to the financial statements (Note 32 - Share capital). UniCredit Bank Austria AG being the single largest shareholder in the Bank is a member of the international banking group UniCredit S.p.A. and, consequently, the Bank is a member of the same banking group. The rules governing the appointment and removal of the members of the Management Board are contained in the Bank’s Articles of Association. In accordance with them, the Chairman and members of the Management Board are appointed by the Supervisory Board, their term of office being four years, subject to previous approval by the Croatian National Bank. When appointing the members of the Management Board, the Supervisory Board first designates the Chairman and gives that person the mandate to request the appointment of other members of the Management Board. The Chairman of the Management Board has the power and duty to request the removal of any member of the Management Board 38 2009 Annual Report · Zagrebačka banka UniCredit Group The Supervisory Board will resolve the removal of a member of the Management Board. Proposals for amendments to the Articles of Association are submitted to the Supervisory Board which can adopt such proposals and pass them on to the General Meeting for adoption. The respective scopes of powers of the Supervisory Board and the Management Board are defined in the Articles of Association, in accordance with the relevant provisions of the Companies Act and the Banking Act. While the Management Board may not issue new shares of the Bank, it is authorised to approve the Bank’s acquisition of its own ordinary shares for the purpose of their allocation to the Bank’s employees. The Bank’s shares can be allocated to employees in accordance with agreement at the General Meeting concerning the employee’s shares of the Bank’s profit for a particular year. Information on the composition and activities of the Management Board and the Supervisory Board and their sub-committees is provided in the Questionnaire. Code of Corporate Governance - Annual questionnaire All questions contained in this Questionnaire pertain to the period of one year for which the annual financial statements are prepared. 1. Does the Company have its website on the Internet? 6. Is data on securities issued by the Company and held by the Supervisory Board members or Management Board members presented in the annual financial statements? Yes. Yes, the Company’s website address is www.zaba.hr. 2. Are the semi-annual, annual and quarterly financial statements available to the shareholders? 7. Is data on securities issued by the Company and held by the Supervisory Board members or Management Board members published on the Company’s website and regularly updated (within 48 hours)? • At the Company’s headquarters? The annual financial statements are available, whereas the semiannual and quarterly financial statements, as well as the annual financial statements, are made available to the public in the prescribed manner, i.e. through the media, on the Bank’s website and by delivering them to the Zagreb Stock Exchange and the Croatian Financial Services Supervisory Agency (HANFA). This data is published on the Zagreb Stock Exchange website within the legally prescribed period and with prescribed contents, and delivered to the Croatian regulatory agency, namely the Croatian Financial Services Supervisory Agency (HANFA). 8. Does the Company identify and publicize the risk factors? • On the Company’s website? Yes, they are contained in the financial statements. Yes. 9. Has the Company established the mechanisms ensuring: • In English? The financial statements are prepared and available in English. 3. Has the Company prepared the calendar of important events? The calendar is not published on the Company’s website, since there is a well-established practice of convening the General Meeting and releasing the annual financial results in mid-March, with the General Meeting taking place in the legally prescribed period afterwards, and the shareholders are familiar with such practice. The right to dividend is regulated by the Articles of Association and a separate decision of the General Meeting. 4. Does the Company publish a list of shareholders, and is the list updated at least twice a month? Pursuant to the applicable law, data on the ten largest shareholders is publicly available, whereas personal data on minority shareholders is considered protected, and in respect to such data there is a legal interest of personal data protection. 5. Is there a cross shareholding relationship between the Company and another Company/other companies? • That clarifications in respect of privileged information, its nature and importance, as well as the restrictions on its use, are supplied to the persons to whom such information is made available? Yes. • Supervision over the flow of privileged information and its possible misuse? Yes. 10. Does each share of the Company carry the right to one vote? Yes. • Are all relevant pieces of information on the content of the rights arising from the preferred shares timely publicized? See previous answer. • How are the respective clarifications publicized? See previous answer. No. Zagrebačka banka UniCredit Group · 2009 Annual Report 39 Management and corporate governance Management and corporate governance (C ontinued) 11. Are the nominations, including relevant CVs, for all Supervisory Board candidate members to be elected or appointed at the General Meeting made public on the Company’s website? (If no, why not?) 18. Does the Decision on dividend payment or interim dividend payment stipulate the date when the shareholder acquires the right to dividend payment, and the dividend payment date or period? (If no, why not?) Yes. In 2009, the General Meeting decided that no dividend would be disbursed to the shareholders. 12. Does the Company ensure equal treatment to all its shareholders? Yes. 13. Did the Company issue new shares? 19. Is the date on which the shareholder acquires the right to dividend payment or interim dividend payment at least 10 days after the adoption date of the respective Decision? See under 18. During 2009, the Company did not issue new shares. 14. Did the Company acquire or release its own (treasury) shares? If yes, did the acquisition or release take place in the open market? In 2009, the Bank transferred a portion of its own shares to the employees in accordance with the Decision of the General Meeting of 21 April 2009. 20. Is the date of dividend payment or interim dividend payment no less than 12 days before and no more than 30 days after the adoption date of the Decision? (If no, why not?) See under 18. 21. Did the period of dividend payment or advance to dividend payment last longer than ten days? • In a way that cannot be described as privileged to certain shareholders or investors, or groups of shareholders or investors? See under 18. See previous answer. 22. Did certain shareholders enjoy privileged treatment during dividend payments or interim dividend payments? 15. Is the process of proxy issue for the General Meeting simplified and free of strict formal requirements? Yes. 16. Did the Company enable the shareholders who are for any reason prevented from voting in person at the General Meeting to vote at no extra cost through their proxies, who are required to vote according to the shareholders’ instructions? Yes. 17. When convening the General Meeting, did the Company’s Management Board determine the date when the status in the share register will be established for the purpose of granting voting rights at the Company’s General Meeting, such date falling no more than seven days before the General Meeting? (If no, why not?) Yes, it is prescribed by the Company’s Articles of Association and a special Decision of the General Meeting. 40 2009 Annual Report · Zagrebačka banka UniCredit Group See under 18. 23. Was the Decision on dividend payment or interim dividend payment laying down the above mentioned dates published and delivered to the Stock Exchange two days after its adoption at the latest? See under 18. 24. Were the Agenda of the General Meeting and all relevant data and documents with explanations relating to the Agenda published on the Company’s website and made available to the shareholders at the Company’s headquarters as of the date of the first public announcement of the Agenda? Yes. 25. Were the Agenda of the General Meeting and the relevant information and documents published on the Company’s website in English as well? No, considering its relationship with the majority shareholder and the structure of the minority shareholders, the Company received to such requests. 26. Were any requirements set for participation at the General Meeting and exercising voting rights (irrespective of whether such requirements are prescribed by the law or the Articles of Association), as e.g. announcing one’s participation in advance, certifying letters of proxy, and the like? (If yes, why?) Yes, pursuant to the law, the Articles of Association prescribe that anyone intending to participate in the General Meeting has to advise the Company in advance of such his/her intention, which ensures better management of technical aspects of the General Meeting. 27. Apart from the contents prescribed by the law, does the report submitted by the Supervisory Board to the General Meeting contain an assessment of the Company’s overall business performance, work of its Management Board and a separate commentary on its co-operation with the Management Board? 32. Please list the names of the Supervisory Board members. Erich Hampel, Chairman Jakša Barbić, Deputy Chairman Franco Andreetta, Deputy Chairman Klaus Junker, Member Torsten Leue, Member Robert Zadrazil, Member Marco Iannaccone, Member - his membership ended on 21 April 2009 Carlo Marini, Member Carlo Vivaldi, Member Stephan Winkelmeier, Member Graziano Cameli, Member Fabrizio Onida, Member 33. For each Supervisory Board member, please give the names of the companies in which he/she is a member of the supervisory board or the management board. If any of those companies is to be considered a competitor to your Company, please indicate. Yes. There is no competition relationship. 28. Is it possible for the shareholders to participate and, in particular, vote at the Company’s General Meeting by means of modern communication technology? (If no, why not?) Erich Hampel No, there was no need for such form of participation and voting. 29. Did the Company’s Management Board made public the decisions of the General Meeting and the data on possible law suits contesting such decisions? Yes. 30. Did the Supervisory Board make the decision on a tentative work plan which includes a schedule of its regular meetings and data which should be made available to the Supervisory Board members on a regular and timely basis? a) membership in the Supervisory Boards of the following companies: - UniCredit CAIB AG - Vienna, Austria - ZAO UniCredit Bank, Russia - UniCredit Bank Serbia - Belgrade, Serbia - Bausparkasse Wüstenrot AG - Salzburg, Austria - ORAG Osterreichishe Realitaten - Aktiengesellschaft, Austria - B & C Holding GmbH, Austria - Österreichisches Verkehrsbüro AG - Vienna, Austria - Österreichische Lotterien GmbH - Vienna, Austria - Donau Chemie AG - Vienna, Austria b) membership in the Management Boards of the following companies: - UniCredit Bank Austria AG - Vienna, Austria - UniCredit S.p.A. - Milan, Italy - JSC ATF Bank - Kazakhstan (KZ) - KOC Finansal Hizmetler, Turkey Yes. 31. Did the Supervisory Board adopt the Rules of Procedure? Yes. Zagrebačka banka UniCredit Group · 2009 Annual Report 41 Management and corporate governance Management and corporate governance (C ontinued) Jakša Barbić a) membership in the Supervisory Boards of the following companies: - VETROPACK STRAŽA, Hum na Sutli - ELEKTROKONTAKT, Zagreb - INGRA, Zagreb - COCA COLA, Zagreb - HOLCIM-HRVATSKA 100, Koromačno Franco Andreetta a) membership in the Supervisory Boards of the following companies: - UniCredit Banka Slovenia - Giorgio Fedon e Figli S.p.A. Domegge di Cadore (BL) Klaus Junker a) membership in the Supervisory Boards of the following companies: - Allianz pojistovna a.s. Prague, Czech Republic - Allianz Slovenska poist’ovna a.s., Bratislava, Slovakia - Allianz Business Services, Bratislava,Slovakia - Allianz Hungaria Biztositó Rt., Budapest, Hungary - T.U. Allianz Polska S.A., Warsaw, Poland - T.U. Allianz Zycie Polska, S.A, Warsaw, Poland - Allianz Direct New Europe, Warsaw, Poland - Allianz Bulgaria Holding, Sofia, Bulgaria - Allianz Zagreb, Croatia - Allianz Tiriac Asigurari S.A., Bucharest, Romania - Allianz Insurance Company, Moscow, Russia - OJSC ROSNO Insurance Company, Moscow, Russia - OJSC Riskon, Moscow, Russia - Allianz ROSNO Investment Strategies, SICAV, Luxemburg b) membership in the Management Boards of the following Company: - CEO, Allianz New Europe Holding GmbH, Vienna, Austria Torsten Leue - ZAO UniCredit Bank, Russia - BKS Bank AG, Klagenfurt, Austria b) membership in the Management Boards of the following Company: - UniCredit Bank Austria AG, Vienna Carlo Marini a) membership in the Supervisory Boards of the following companies: - AS UniCredit Bank, Riga, Latvia - UniCredit Bank Czech Republic, a.s., Czech Republic - ZAO UniCredit Bank, Russia - UniCredit Bank Hungary Zrt., Budapest, Hungary Carlo Vivaldi a) membership in the Supervisory Boards of the following companies: - JSC ATF BANK - Almaty, Kazakhstan - Koc Finansal Hizmetler AS - Istanbul - UniCredit Bank Czech Republic, a.s. - Prague - UniCredit Global Information Services ScpA - Milan - UniCredit Tiriac Bank S.A. - Bucharest - Yapi ve Kredi Bankasi AS - Istanbul b) membership in the Management Boards of the following Company: - UniCredit Bank Austria AG - Vienna Stephan Winkelmeier a) membership in the Supervisory Boards of the following companies: - Joint Stock Commercial Bank for Social Development Ukrsotsbank - Kiev - JSC ATF BANK - Almaty - Oesterreichische Kontrollbank Aktiengesellschaft - Vienna - Yapi ve Kredi Bankasi AS - Istanbul - ZAO UniCredit Bank - Moscow a) membership in the Management Boards of the following companies: - Allianz-Slovenska poisťovňa, a.s. - Slovak Bureau of Insurers b) membership in the Management Boards of the following Company: - UniCredit Bank Austria AG - Vienna Robert Zadrazil a) membership in the Supervisory Boards of the following companies: - UniCredit Bank Czech Republic, a.s. - Prague - UniCredit Bank Hungary Zrt. Budapest - UniCredit Bulbank AD - Sofia a) membership in the Supervisory Boards of the following companies: - UniCredit Bulbank AD, Sofia , Bulgaria - UniCredit Tiriac Bank S.A., Romania - BA-CA Administration Services GmbH, Vienna, Austria - Informations - Technologie Austria, Vienna, Austria - WAVE Solutions Information Technology GmbH, Vienna, Austria - Joint Stock Commercial Bank for Social Development Ukrsotsbank - UA 42 2009 Annual Report · Zagrebačka banka UniCredit Group Graziano Cameli Fabrizio Onida a) membership in the Supervisory Boards of the following Company: - UniCredit Leasing 34. Is the Supervisory Board composed mainly of independent members? (If no, why not?) 38. Is the remuneration for the Supervisory Board members: No, in that respect, the Company follows the Corporate Governance Rules of the banking and financial services group to which it belongs; the Group exercises its own supervisory powers in accordance with the legal regulations applicable to it. • Established by a decision of the General Meeting? 35. Who are independent Supervisory Board members? Jakša Barbić, Franco Andreetta and Fabrizio Onida. 36. Is there a long-term succession plan in place in the Company? Yes. The purpose of succession planning is to ensure the continuity of quality management of individual business areas within the company. Management succession planning is carried out through timely recognition of needs for successors, their identification and preparation to assume the respective powers and duties through systematic implementation of development activities and acquisition of necessary experience. Sound succession planning is based on: a) permanent and structured management of performance and development of future managers b) employee segmentation and segmentation management in order to ensure consistent application of the relevant criteria c) on-going and structured management development planning d) co-operation with top management of individual organisational units to identify future business needs and potential successors at all management levels e) activities directly involving the employees with high performance and potentials, i.e. Growing Resources, in order to directly indentify potential successors. The efficiency of such approach is shown by the fact that in 2009 the Bank satisfied 84% of its succession needs for mid and top management levels from so defined internal resources. 37. Is the remuneration for the members of the Supervisory Board entirely or partly determined by their contribution to the Company’s performance? (If no, why not?) No, in most cases there is no remuneration for the Supervisory Board members, because in line with the rules of the Group of which the Company is a member, the representatives of the majority shareholder on the Supervisory Board waive their right to any kind of remuneration. Remuneration for other members is established in an amount considered to be fair. Yes. 39. Are detailed data on all types of remuneration and other receipts paid by the Company and its related persons to each member of the Company’s Supervisory Board, including the structure of such remuneration, publicised? (If no, why not?) (If yes, where?) Information on cost reimbursement and remuneration paid by the Company is contained in the respective separate decision of the General Meeting. 40. Is each member of the Supervisory Board required to report to the Company on all changes in respect of his/her share ownership on the following working day after such change has occurred at the latest? The reporting obligation of the members of the Supervisory Board is in line with the Capital Market Act. 41. Please list all the transactions involving members of the Supervisory Board or their related/associated persons, on the one hand, and the Company or its associated/ related persons, on the other hand. There are no relevant transactions in this respect. 42. Were all the transactions involving members of the Supervisory Board or their related/associated persons, on the one hand, and the Company or its associated/related persons, on the other hand: • Concluded on an arm’s length basis (especially as regards deadlines, interest rates, guarantees, and similar)? • Clearly reported in the Company’s reports? • Confirmed by the assessment of the experts independent in respect of the participants in the respective transactions? See under 41. 43. Are there contracts and agreements between the Supervisory Board members and the Company? No. Zagrebačka banka UniCredit Group · 2009 Annual Report 43 Management and corporate governance Management and corporate governance (C ontinued) 44. Has the Supervisory Board established an appointment committee? (If no, why not?) No, at present the Company has the Audit Committee and the Remuneration Committee, their respective scopes of competence clearly defined, while other supervisory authorities are exercised by the Supervisory Board itself without the assistance of any subordinate committees. 45. Has the Supervisory Board established a remuneration committee? review the relevant information released in the annual report prior to publication? Yes. 46. Has the Supervisory Board established an Audit Committee? (If no, why not?) If yes, are the majority of the Audit Committee members independent members of the Supervisory Board? (If no, why not?) Yes. • If yes, did the remuneration committee propose the Supervisory Board a remuneration policy for the Management Board members which has to include all types of remuneration, and in particular: the fixed component, the variable component depending on business performance, as well as the pension scheme and severance pay? • Did the Audit Committee monitor the integrity of the Company’s financial information, and in particular the correctness and consistency of the accounting methods applied by the Company and by the group of which it is part, including also the criteria for financial consolidation of the companies within its group? Yes. To an appropriate extent and within its existing scope of authority. • With regard to the variable remuneration component depending on business performance, does the remuneration committee’s proposal contain recommendations as to the objective performance assessment criteria? • Did the Audit Committee assess the quality of the internal control and risk management systems in place with the aim of ensuring that the main risks to which the Company is exposed (including also compliance risks) are adequately identified and disclosed, and properly managed? Yes. • Did the remuneration committee propose the Supervisory Board remuneration for individual members of the Management Board in accordance with the Company’s remuneration policy and assessment of their individual performance? Yes. • Did the remuneration committee propose the Supervisory Board an appropriate format and contents for contracts of service for the Management Board members? The Audit Committee regularly receives quarterly reports of Internal Audit, presented by the Head of Internal Audit and containing also an opinion about the quality of the internal control system, based on audits performed during a given quarter. • Did the Audit Committee undertake measures to ensure the efficiency of the internal audit system, in particular by giving recommendations concerning the selection, appointment, re-appointment and removal of the Head of Internal Audit and concerning also resources available to him/her, and by assessing actions taken by the management following the findings and recommendations of the internal audit? Yes. • Did the remuneration committee monitor the amount and structure of remuneration for senior managers and give the Management Board recommendations in that regard? Each quarterly report of Internal Audit presented to the Audit Committee contains a section on professional improvement and training of Internal Audit employees. Potential restrictions and difficulties in respect of the budget for those activities are also discussed in this section of the report. Yes. • Did the remuneration committee review the general policy of incentives for the Management Board members, when those include share options or other arrangements based on share acquisition, did it propose adequate solutions to the Supervisory Board and 44 2009 Annual Report · Zagrebačka banka UniCredit Group • If there is no internal audit function within the Company, has the Audit Committee assessed the need to establish such a function? There is an internal audit function within the Company. • Did the Audit Committee make recommendations to the Supervisory Board regarding the selection, appointment, re-appointment or replacement of external auditors and concerning also the terms of external auditors’ engagement? communication with the Management Board and Supervisory Board? Yes. • To whom is the Audit Committee accountable? The process of selecting external auditors is monitored by Internal Audit, which reports to the Audit Committee on the selection model and main indicators taken into account at the time of the selection. The proposal for the appointment of external auditors is presented to the Supervisory Board by the Audit Committee. • Did the Audit Committee oversee the independence and objectivity of the external auditors, particularly as regards the rotation of chartered auditors within the audit firm and the compensation paid by the Company for external audit services? Yes, as part of its activities within the selection process referred to above. It is accountable to the Supervisory Board. • Does the Audit Committee have open and unrestricted communication with the internal and external auditors? Yes. • Did the Management Board present to the Audit Committee: - timely and periodical overview of financial statements and similar documents before such information was made publicly available • Did the Audit Committee monitor the nature and amount of services other than audit that the Company is provided by the external auditor’s firm or its connected (related) persons? - information on changes in accounting principles and criteria Under the relevant banking regulations, the Company is prohibited from being provided such services by its external auditors. - information on any major difference between the book and actual values of individual items • Did the Audit Committee prepare rules regarding the services which may not be provided by external auditors or their connected (related) persons, services which may only be provided subject to ex-ante approval of the Audit Committee, and services which may be provided even without the committee’s ex-ante approval? - all correspondence with Internal Audit and independent auditors? Under the relevant banking regulations and the Group rules, such services are not allowed. • Did the Audit Committee consider the efficiency of external audit and the actions undertaken by senior management following the external auditor’s recommendations? - accounting procedures accepted for a majority of transactions Members of the Audit Committee have access to all documents and they actively participate in Supervisory Board meetings, in which all major issues are discussed. Members of the Audit Committee also have access to all reports of Internal Audit. • Did the Audit Committee discuss with an independent auditor the following matters: - changes to the existing accounting principles and criteria, or their retention, The Audit Committee gives instructions to Internal Audit with regard to monitoring the implementation of the external auditors’ recommendations. Internal Audit then regularly reports on their implementation. - the application of relevant regulations, • Did the Audit Committee look into the circumstances leading to the dismissal of the external auditors and give adequate recommendations to the Supervisory Board (If the external auditors were dismissed)? - risk assessment methods and results, Such an event did not occur. - important assessments and conclusions in preparing the financial statements, - high-risk areas of business, - major deficiencies and weaknesses found in the internal control system, • Does the Audit Committee have open and unrestricted Zagrebačka banka UniCredit Group · 2009 Annual Report 45 Management and corporate governance Management and corporate governance (C ontinued) - impact of external factors (economic, legal and industrial) on the financial statements and audit activities? • scope of activity, and goals; Yes. Yes. • rules of procedure; • Did the Audit Committee ensure delivery of quality information by subsidiaries and affiliated companies, and third parties (such as professional advisors)? Yes. • rules to resolve conflicts of interest; This was not within the competence of the Audit Committee in 2009. Yes. 47. Was the documentation relevant for the work of the Supervisory Board always delivered to all members in time? • Management Board secretariat; Yes. Yes. 48. Did minutes of the Supervisory Board meetings contain all decisions adopted, along with the results of voting, stating also how individual Supervisory Board members voted? • meetings, adoption of decisions, agenda, preparation and contents of the minutes, and delivery of documents; Yes. • co-operation with the Supervisory Board? Yes. 49. Did the Supervisory Board prepare an assessment of its work in the preceding period including the assessment of its contribution and competences of individual Supervisory Board members, as well as common activities of the Supervisory Board, the assessment of activities of its committees and of achievements compared to the Company’s set goals? The Supervisory Board does not perform the above activities in such a formalized way. 51. Are there rules of procedure for the Management Board governing the following issues: 46 2009 Annual Report · Zagrebačka banka UniCredit Group 52. Did the Company issue a statement of remuneration policy for the Management Board and Supervisory Board as part of the annual report? (If no, why not?) The Company’s remuneration policy is outlined below: REMUNERATION POLICY FOR THE MANAGEMENT BOARD AND SUPERVISORY BOARD MANAGEMENT BOARD 50. Please list the names of the Management Board members. Franjo Luković, Chairman Sanja Rendulić, Member Milivoj Goldštajn, Member Tomica Pustišek, Member - his membership on the Management Board of Zagrebačka banka ended on 1 May 2009 Miljenko Živaljić, Member Marko Remenar, Member Daniela Roguljić Novak, Member Mario Agostini, Member Yes. Key features of the Management Board remuneration The Management Board remuneration policy is part of the overall remuneration and reward system of Zagrebačka banka (the Bank), as regulated in the relevant decisions of the Bank’s competent bodies. The amount of overall remuneration of individual Management Board members is determined by taking into account their respective areas of competence, their track record in managing particular business lines, as well as information on industry remuneration obtained through market research conducted by independent consultants. Taking into account market developments, the Bank’s financial standing and individual performance of the Management Board members, their remuneration is regularly reviewed on an annual basis and, if necessary, overall remuneration is changed. Components of remuneration of the Management Board members Regulation of remuneration of the Management Board members Remuneration of the Management Board members is made up of a variable and a fixed component, and the variable component related to the Bank and ZABA Group performance, the performance of individual business lines within competence of the Management Board members, and the members’ individual performance accounts for a larger share of their overall remuneration than the fixed component (fixed pay). In order to ensure that the remuneration of the Management Board members is defined in accordance with the uniform remuneration policy and with the financial position of the Bank, the Remuneration Committee has been set up within the Bank, and its members are appointed from among the members of the Supervisory Board. Upon the substantiated proposal of Human Resources, the Remuneration Committee defines and submits to the Supervisory Board a proposal of the remuneration principles for the Management Board members, their performance targets for a given financial year, it defines the amount and structure of remuneration of the Management Board members, and submits to the Supervisory Board draft contracts of service of the Management Board members stipulating their individual rights and obligations during their term of office. Remuneration is based on the level of achievement of specifically defined business objectives which are clearly defined for a given business year and based on the ZABA Group targets. The variable component of the remuneration of the Management Board members, i.e. the performance-based incentives, accounts for a greater share whereas the monthly pay as the fixed remuneration component accounts for a smaller share. • Monthly pay The monthly pay is agreed for the entire term of office of the Management Board members. In addition to the monthly pay, the Management Board members are entitled to short-term and long-term incentives. • Short-term (annual) incentive schemes The Management Board members are entitled to short-term incentives on certain conditions, like other employees of the Bank. The short-term incentives for a given financial year depend on the performance of ZABA Group and individual performance of the Management Board members. The ZABA Group performance is measured in terms of key financial indicators, while the individual performance targets (standards) are set specifically for each member of the Management Board taking into account their respective scope of competence and business objectives. The individual objectives and indicators used to measure individual performance and to determine short-term incentives for the Management Board members for a particular business year are defined in advance and agreed for the next year, and they are subject to changes and adjustments depending on the ZABA Group performance during that year. • Long-term incentive schemes Payments under the long-term incentive scheme account for a major part of overall remuneration of the Management Board members so as to ensure their motivation to achieve the long-term strategic key indicators of the Group financial performance, in particular the Group profit after taxes as the key performance indicator, and to encourage loyalty and retention of the Management Board members. The remuneration principles are defined in separate decisions of the Supervisory Board for each type of remuneration and incentives being an integral part of the Bank’s overall remuneration system. The rights and obligations of individual members of the Management Board are defined in detail in their respective contracts of service. In accordance with the Bank’s Articles of Association, the Management Board members are appointed to a four-year term. The contracts of service of the Management Board members stipulate on an individual basis the amount of their monthly pays, incentives and other benefits, along with severance pay and notice period. The monthly pays and incentives are defined in fixed amounts, the notice period is six months and the amount of severance pay is determined according to how the contract of service is terminated. SUPERVISORY BOARD The Supervisory Board members are entitled to a compensation paid for their attendance and participation in the physical meetings and video-conferences. Besides, the Supervisory Board members are entitled to the reimbursement of their travel and related expenses in connection with Supervisory Board meetings they actually attend. Moreover, the Supervisory Board members are entitled to a one-off annual remuneration in accordance with the Decision of the General Meeting for each financial year. The proposal of the annual remuneration is submitted to the General Meeting for decision and it may vary depending on the Bank’s performance in the financial year concerned. Zagrebačka banka UniCredit Group · 2009 Annual Report 47 Management and corporate governance Management and corporate governance (C ontinued) In principle, equal portions of the aggregate remuneration amount as proposed to the General Meeting are paid to all Supervisory Board members. However, the amounts paid to the Chair and Deputy Chair of the Supervisory Board are higher 25% and 12.5%, respectively, than the amount paid to other Supervisory Board members. In the proposal of the aggregate amount of the annual remuneration for the Supervisory Board submitted to the General Meeting, it can also be proposed that the Supervisory Board members be compensated for their extra work on the Supervisory Board subcommittees (i.e. Audit Committee and Remuneration Committee). So, the remuneration for the Supervisory Board members being at the same time members or Chairs of either of the sub-committee may be increased by no more than 7.5% compared to the remuneration paid to the Supervisory Board members who are not the Chair or Deputy Chair of the Supervisory Board, or member or the Chair of either of the sub-committees. In accordance with the rules of the banking group of which the Bank is a member, one-off annual remuneration is not paid to those Supervisory Board members who represent the Bank’s majority shareholder and those members of the Supervisory Board who cannot be considered independent members. 53. If there is a statement of remuneration policy, does it contain the following elements: • major changes in the remuneration policy compared to the previous year, • explanation of the relative share and importance of fixed and variable remuneration components, • sufficient information on the performance criteria, whose fulfilment gives the right to share options, shares or another form of the variable remuneration component, • sufficient information on the correlation between the remuneration amount and individual performance, • the main indicators and reasons for awarding annual bonus payments or benefits other than cash, • a brief summary of contracts of service for the members of the Management Board including information on the term of contracts, notice periods and severance pays. Any form of remuneration for the members of the management and Supervisory Boards involving share options or other rights to share acquisition, or if their remuneration is otherwise based on the Company’s share price, has to be approved 48 2009 Annual Report · Zagrebačka banka UniCredit Group by the General Meeting before it becomes effective. The approval refers to the remuneration principles in general, and not to individual remuneration for the members of the management and Supervisory Boards. Further to answer under 52. above, the following can be said: The remuneration systems are defined under long-term perspective and taking into account the Company’s long-term business objectives. For many years, the bank has differentiated between the variable and fixed remuneration components: the variable performance-based component accounts for a larger share of overall remuneration package than the fixed monthly pay of the Management Board members. The basis for establishing the variable component is successful achievement of the business objectives specifically defined at all levels for a given business year. The remuneration principles are stipulated in special decisions governing each type of remuneration which are considered an integral part of the overall remuneration system in the Bank. 54. Is the statement of remuneration policy permanently available on the Company’s website? (If no, why not?) The above statement will be made available on the Company’s website as integral part of the Annual Report. 55. Is detailed information on all types of remuneration and compensation paid to each member of the Management Board published in the Company’s annual report? In the annual report, information is disclosed on the Company’s aggregate costs in respect of the overall remuneration for Management Board members. 56. Are all types of remuneration for the members of the Management and Supervisory Boards, including share options and other benefits, clearly disclosed in the Company’s annual report broken down by individual items and persons? (If no, why not?) Receipts under share awards, life insurance premiums, monthly and bonus pays are reported on an aggregate basis for all members of the Management Board in the section of the annual financial statements concerning transactions with connected (related) persons. 57. Does the statement of remuneration for the Management Board members contain the following elements for each member of the Management Board who performed the office during the year to which the statement refers: • total amount of the monthly pay, irrespective of whether it has been actually paid or not, The right to a monthly pay is regulated in the contract of service for the entire term of office, and the aggregate amount of monthly pays is included as the summary figure in the section of the annual financial statements concerning transactions with connected (related) persons. of options or shares awarded by the Company in the year to which the statement refers and requirements that need to be met in order to benefit from such schemes, The bank does not apply a share option scheme, and the share award scheme is regulated under the long-term incentive plan subject to special decisions of the Supervisory Board and the General Meeting. • the number of share options executed in the year to which the statement refers and, for each option, the number of shares and the execution price, or the price of shares to be awarded to the Management Board members at the year-end (If no, why not?), The Group does not apply a share option scheme. • compensation or benefits received from associated companies, Members of the Management Board receive no compensation from the associated companies. • Any loan (including outstanding debt and interest), advance payments or guarantees granted to the Management Board members by subsidiaries/affiliated companies subject to consolidation. • remuneration in the form of profit-sharing or bonus schemes, and reasons why it was paid, The members of the Management Board have no such arrangements with the subsidiaries/affiliated companies. For the Management Board members, such rights are regulated in special decisions of the Supervisory Board and General Meeting (in the section concerning profit sharing schemes). • any other additional compensation paid to members of the Management Board for the services performed by them beyond their scope of duties as Management Board members, The members of the Management Board do not receive such compensation. • any compensation that was paid or should have been paid to a former member of the Management Board upon termination of his/ her term of office during the year to which the statement refers, In the case of termination of office of the Management Board members, the terms of such termination and the members’ future employment with the bank are regulated in a special decision of the Supervisory Board in accordance with the contract of service and the applicable regulations. • total estimated value of non-cash benefits considered as remuneration, and not included under the above points, Non-cash benefits are regulated at the Bank level in special decisions and in the contract of service. 58. Did each member of the Management Board advise the Supervisory Board of all changes in regard to his/ her ownership of the Company’s shares no later than the next working day after such change occurred, with the Company being required to publicize the change as soon as possible? The reporting obligation of the members of the Supervisory Board is in line with the Capital Market Act. 59. Please list all transactions which involved the members of the Management Board or their related persons, on the one hand, and the Company or its related persons/entities on the other hand. There are no such transactions. 60. Were the transactions involving the members of the Management Board or their related persons, on the one hand, and the Company or its related persons, on the other hand: • Entered into on an arm’s length basis (particularly as regards repayment periods, interest rates, guarantees, etc.)? • Clearly stated in the Company’s statements (If not, which and why)? • when remuneration is paid in the form of shares or share options or other remuneration forms based on share ownership: the number Zagrebačka banka UniCredit Group · 2009 Annual Report 49 Management and corporate governance Management and corporate governance (C ontinued) • Approved in an independent assessment of experts who are independent in relation to the parties in the transaction concerned (If not, which and why)? • Provides other services to the Company, either by itself or through its associated companies? No. That is prohibited under the laws governing banking operations. Those could involve only standard day-to-day transactions performed on terms and conditions generally applicable to the bank’s clients; the transactions were not specifically referred to in the Company’s reports, nor would their character require an independent assessment. 61. Do the members of the Management Board hold significant shareholdings in other companies that could be considered as being the Company’s competition (If yes, what percentage, in what Company and what amount)? 65. Did the external auditors directly inform the Audit Committee about the following: • discussion on the main accounting policy, • major weaknesses and deficiencies of the internal control system, • alternative accounting procedures, • disagreements with the Management Board, risk assessment, and No. 62. Are the members of the Management Board also members of Supervisory Boards in other companies? (If yes, please provide the names of those Management Board members, the companies where they are members of the Supervisory Board, and their positions on those Supervisory Boards) MB membersupervisory board membership Franjo Luković Sanja Rendulić Milivoj Goldštajn Miljenko Živaljić Marko Remenar Daniela Roguljić Novak LOCATLEASING CROATIA, Zagreb - Deputy Chairman UNICREDIT BANK, Mostar - Chairman UNICREDIT BANK AD, Banja Luka - Chairman UNICREDIT BANK, Mostar - Deputy Chairman UNICREDIT BANK AD, Banja Luka - Deputy Chairman ZAGREB NEKRETNINE, Zagreb - Chairman UNICREDIT BANK, Mostar - Member ISTRATURIST, Umag - Chairman ZAGREB NEKRETNINE, Zagreb - Member UNICREDIT BANK AD, Banja Luka - Member UNICREDIT BANK, Mostar - Member PRVA STAMBENA ŠTEDIONICA - Chairman ZAGREB NEKRETNINE - Member MZB - Chairman CENTAR KAPTOL - Deputy Chairman SREDIŠNJE KLIRINŠKO DEPOZITARNO DRUŠTVO - Member UNICREDIT LEASING CROATIA - Member 63. Does the Company have an external auditor (If no, why not?) • potential analyses of fraud and/or misuse. No such events occurred in 2009. However, the Rules of Procedure for the Audit Committee include provisions according to which the Audit Committee may gather such information in regular meetings with the external auditors or the Management Letter. 66. Did the Company release the information on the fees paid to the external auditors for audit and other services performed (If no, why not)? The external auditors carried out only the audit of annual financial statements at a price prescribed in their General Terms and Conditions. 67. Does the Company have an internal audit function and an internal control system (If no, why not)? Yes. 68. Can investors request in writing and timely obtain all relevant information from the Management Board or from a person within the Company responsible for investor relations (If no, why not)? Yes. 69. How many times did the Management Board meet with investors? Yes. 64. Is the Company’s external auditor: Since the Company is a member of a banking group, such meetings no longer take place on a regular basis. • Connected with the Company in terms of ownership or interest? 70. Did anybody suffer negative consequences because they reported to the competent bodies within or outside No. 50 2009 Annual Report · Zagrebačka banka UniCredit Group the Company deficiencies in applying relevant regulations or ethical norms within the Company (If yes, why)? No. 71. Do all the members of the Management Board and the Supervisory Board agree that, to the best of their knowledge, the answers given in this questionnaire are completely true (If not, which members of the Management Board and the Supervisory Board disagree, and why)? Management Board The Management Board is responsible for managing the business of the Bank and each member of the Management Board is responsible for a portfolio of operational and support functions. Pursuant to the Bank’s Articles of Association, the Management Board may consist of five to nine members, the final number to be approved by the Supervisory Board upon the proposal of the Chairman of the Management Board. Prior approval of the CNB must be obtained with respect to candidates for the post of the Chairman and members of the Management Board. The members of the Management Board who served during 2009 were as follows: Yes. In accordance with the Companies Act and its Articles of Association, the Bank has a Supervisory Board and Management Board. The two boards are separate and no individual may be a member of both boards. Under Croatian Law, individual members of the Supervisory Board and Management Board must exercise the standard of care of a diligent and prudent businessman in carrying out their duties. They must take into account a broad range of considerations, including the interests of the Bank, its shareholders, employees, creditors, and customers. Franjo Luković Chairman Milivoj Goldštajn Member Sanja Rendulić Member Miljenko Živaljić Member Marko Remenar Member Daniela Roguljić Novak Member Mario Agostini Member Tomica Pustišek Member Supervisory Board None of the above directors performs any significant business activities outside the Group. (Appointed on 6 May 2009) (Appointed on 27 April 2009) (Cessation of term of office on 1 May 2009) The principle function of the Supervisory Board is to supervise the Management Board. It is also responsible for appointing and removing members of the Management Board. The Supervisory Board has nine to eleven members, depending on the decision of the Shareholders’ Meeting, elected by shareholders at the Shareholder’s meeting for a period of four years. The members of the Supervisory Board during 2009 were as follows: Erich Hampel Prof Jakša Barbić, PhD Franco Andreetta Robert Zadrazil Carlo Marini Klaus Junker, PhD Torsten Leue Carlo Vivaldi Stephan Winkelmeier Graziano Cameli Fabrizio Onida Marco Iannaccone Chairman Deputy Chairman Deputy Chairman Member Member Member Member Member Member Member Member Member UniCredit Bank Austria AG Independent member Independent member UniCredit Bank Austria AG UniCredit Bank Austria AG Allianz SE, München Allianz SE, München UniCredit Bank Austria AG UniCredit Bank Austria AG UniCredit Bank Austria AG Independent member UniCredit Bank Austria AG (Appointed on 21 April 2009) (Appointed on 21 April 2009) (Appointed on 21 April 2009) (Appointed on 21 April 2009) (Cessation of term of office on 21 April 2009) Zagrebačka banka UniCredit Group · 2009 Annual Report 51 Management and corporate governance Management and corporate governance (C ontinued) Organisation chart New organisation chart of the Bank was set up on 1 January 2010 by which the Bank is organised through seven Divisions as shown below: Management Board Risk Management and Control (CRO) Business Area (CEO) Audit Committee Credit Risk Control Credit Risk Strategic Management Workout Market Risk Management and Control Operational Risk Management and Control Internal Audit Human Resources Legal Management Board Office Corporate Identity & Communications Compliance Finance (CFO) Global Banking services (GBS) Accounting & Reporting Planning & Controling ALM Macro-economic Analysis & Forecasts Shareholdings Operation Support Information Technology Organisation Procurement & Facility Management Security Cost Management Corporate and Private Banking Retail Banking Mass Market Segment Affluent Banking Segment SB Segment Consumer Finance Cluster Housing Cluster B2C Cluster Retail Planning & Controlling CRM/RMS Marketing & Positioning Mid Corporate Segment Large Corporate Segment International desk Global transaction banking Private Banking Segment Financial Asset Management Products Multichannel Regional Offices 52 Regional / Business Centre 2009 Annual Report · Zagrebačka banka UniCredit Group Corporate Banking Head Office Financing Products Marketing Corporate Banking Markets and Investment Banking (MIB) Investment Banking Financial Markets Corporate Analysis Trade Suppoert, Control & Planning Shareholdings of the Supervisory and Management Board members The table below details shares in the Bank held by members of the Management Board and Supervisory Board and by companies whose interests are represented by members of the Supervisory Board as at 31 December 2009. NUMBER OF ORDINARY SHARES Companies represented on the Supervisory Board UniCredit Bank Austria AG Allianz SE Members of the Supervisory Board Erich Hampel prof. Jakša Barbić Franco Andreetta Klaus Junker Torsten Leue Robert Zadrazil Carlo Marini Carlo Vivaldi Stephan Winkelmeier Graziano Cameli Fabrizio Onida Members of the Management Board Franjo Luković Milivoj Goldštajn Sanja Rendulić Marko Remenar Miljenko Živaljić Daniela Roguljić Novak Mario Agostini 53,933,857 7,504,639 22,154 11,095 4,432 11,656 231 1,400 4,022 - Corporate governance The duties, responsibilities and authority of the members of the Management and Supervisory Boards are contained in the Companies Act, and clarified within the Bank’s Articles of Association. The Management Board meets weekly, and the Supervisory Board meets as required but at least once every quarter. Employees to develop their abilities to their full potential. At the end of 2009 the Bank employs some 4,550 staff and has a policy of retaining and rehabilitating employees who become disabled during their employment. Bonuses As part of the Bank’s strategy to encourage and reward performance, a management incentive scheme was introduced in 1995, and from 2003 key front office employees and additional participants are also included. Total of 577 participants were eligible for consideration for bonuses under this scheme, which represents remuneration for individually achieved results in 2009. Employees working on sales positions, who do not participate in the bonus scheme, are included in the Sales team rewarding scheme. All employees who are not participants of the previously mentioned schemes may participate in the other reward schemes of the Bank. For the year ended 31 December 2009 the Management Board and senior management and certain key employees were also rewarded under a long-term incentive scheme. Total of 67 beneficiaries participated in this long-term incentive scheme. Substantial shareholdings The following enterprises held in excess of 1.5% of the share capital of the Bank at 31 December 2009: UniCredit Bank Austria AG Allianz SE (Njemačka) 84.21% 11.72% Dividends The Management Board does not propose a dividend for the year 2009. Annual General Meeting At the Annual General Meeting the audited financial statements will be presented to shareholders. The Group employs some 6,668 people throughout head office, the branch network and in subsidiaries (of which 5,263 in Croatia). Policy of retraining and relocating existing employees is performed in order to meet the changing requirements of the Bank and the Group. By this method the Group aims to encourage all employees Zagrebačka banka UniCredit Group · 2009 Annual Report 53 Responsibilities of the Management and Supervisory Boards Responsibilities of the Management and Supervisory Boards for the preparation and approval of the annual financial statements The Management Board of the Bank is required to prepare unconsolidated and consolidated financial statements for each financial year which give a true and fair view of the financial position of the Bank and Group and of the results of their operations and cash flows, in accordance with applicable accounting standards, and is responsible for maintaining proper accounting records to enable the preparation of such financial statements at any time. It has a general responsibility for taking such steps as are reasonably available to it to safeguard the assets of the Bank and the Group and to prevent and detect fraud and other irregularities. The Management Board is responsible for selecting suitable accounting policies to conform with applicable accounting standards and then apply them consistently; making judgements and estimates that are reasonable and prudent; and preparing the financial statements on a going concern basis unless it is inappropriate to presume that the Bank and the Group will continue in business. The Management Board is responsible for the submission to the Supervisory Board of its annual report on the Bank and the Group together with the annual financial statements for acceptance. If the Supervisory Board approves the annual financial statements they are deemed confirmed by the Management Board and Supervisory Board. The unconsolidated and consolidated financial statements set out on pages 60 to 176 were authorised by the Management Board on 2 March 2010 for issue to the Supervisory Board and are signed below to signify this. For and on behalf of Zagrebačka banka dd Franjo Luković Chairman of the Management Board Miljenko Živaljić Member of the Management Board 54 2009 Annual Report · Zagrebačka banka UniCredit Group Zagrebačka banka UniCredit Group · 2009 Annual Report 55 Independent auditors’ report to the shareholders of Zagrebačka banka dd Independent auditors’ report to the shareholders of Zagrebačka banka dd We have audited the accompanying unconsolidated financial statements of Zagrebačka banka dd (“the Bank”), which comprise the unconsolidated balance sheet as at 31 December 2009, and the unconsolidated income statement, unconsolidated statement of changes in equity and unconsolidated cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory notes. We have also audited the accompanying consolidated financial statements of Zagrebačka banka Group (“the Group”), which comprise the consolidated balance sheet as at 31 December 2009, and the consolidated income statement, consolidated statement of changes in equity and consolidated cash flow statement for the year then ended, and a summary of significant accounting policies and other explanatory notes. The corresponding figures presented are based on the unconsolidated financial statements of the Bank and the consolidated financial statements of the Group as at and for the year ended 31 December 2008 which were audited by another auditor whose report dated 5 March 2009 expressed an unqualified opinion on both the unconsolidated and consolidated financial statements. Management’s Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these unconsolidated and consolidated financial statements in accordance with statutory accounting requirements for banks in Croatia. This responsibility includes: designing, implementing and maintaining internal control relevant to the preparation and fair presentation of financial statements that are free from material misstatements, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. Auditors’ Responsibility Our responsibility is to express an opinion on these unconsolidated and consolidated financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing. Those standards require that we comply with relevant ethical requirements and plan and perform the audit to obtain reasonable assurance whether the unconsolidated and consolidated financial statements are free of material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the unconsolidated and consolidated financial statements. The procedures selected depend on our judgment, including the assessment of the risks of material misstatement of the unconsolidated and consolidated financial statements, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the Bank’s and Group’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Bank’s and Group’s internal control. An audit also includes evaluating the appropriateness of accounting principles used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the unconsolidated and consolidated financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. 56 2009 Annual Report · Zagrebačka banka UniCredit Group Opinion The Bank In our opinion, the unconsolidated financial statements give a true and fair view of the unconsolidated financial position of Zagrebačka banka dd as at 31 December 2009, and of its unconsolidated financial performance and its unconsolidated cash flows for the year then ended in accordance with statutory accounting requirements for banks in Croatia. The Group In our opinion, the consolidated financial statements give a true and fair view of the consolidated financial position of Zagrebačka banka Group as at 31 December 2009, and of its consolidated financial performance and its consolidated cash flows for the year then ended in accordance with statutory accounting requirements for banks in Croatia. Other legal and regulatory requirements Pursuant to the Decision of the Croatian National Bank on the Structure and Content of the Annual Financial Statements of Banks, dated 30 May 2008 (Official Gazette 62/08), the Management Board of the Bank has prepared the schedules set out on pages 179 to 185 (“the Schedules”), which comprise an alternative presentation of the unconsolidated balance sheet as of 31 December 2009, and of the unconsolidated income statement, unconsolidated statement of changes in equity and unconsolidated cash flow statement for the year then ended, and a reconciliation (“the Reconciliation”) of the Schedules with the financial statements as presented on pages 186 to 193. The Management Board of the Bank is responsible for the Schedules and the Reconciliation. The financial information in the Schedules is derived from the financial statements of the Bank set out on pages 60 to 176 on which we have expressed an opinion as set out above. KPMG Croatia doo za reviziju Croatian Certified Auditors Eurotower, 17th floor Ivana Lučića 2a 10000 Zagreb Croatia Zagreb, 2 March 2010 For and on behalf of KPMG Croatia doo za reviziju: Ismet KamalLjubica Oreščanin DirectorCroatian Certified Auditor Zagrebačka banka UniCredit Group · 2009 Annual Report 57 Radoslav Bardún, Medirex Corporate Banking Client - Slovakia n our business, «weIcount on the synergies that come from our financial partnership and friendship with UniCredit Bank. We are always forward looking and have plenty of ideas for further development and growth. With UniCredit Bank, we can find new solutions and then put our ideas into practice.» It’s easy with UniCredit. Financial statements Group financial statements 60 Bank financial statements 66 Significant accounting policies 72 Notes to the financial statements 86 Zagrebačka banka UniCredit Group · 2009 Annual Report 59 Financial statements I Group financial statements Group financial statements Group income statement for the year ended 31 December NOTES 2009 HRK MILLION 2008 HRK MILLION Interest and similar income 1a Interest expense and similar charges 1c Net interest income Fee and commission income 2a Fee and commission expense 2b Net fee and commission income Dividend income 3 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities 4 Net gains and losses from investment securities 5 Other operating income 6 Net trading and other income Operating income Operating expenses 7 Profit before impairment and other provisions Impairment losses on loans to and receivables from customers 15c (Other impairment losses and provisions)/ reversal of other impairment losses and provisions 8 Total impairment losses and provisions Profit from operations Share of profit from associates 19d Profit before tax Income tax expense 9a Profit for the period Attributable to: Equity holders of the Bank Minority interest Profit for the period Basic and diluted earnings per share 45 6,317 (3,487) 2,830 1,267 (183) 1,084 3 5,783 (2,835) 2,948 1,326 (180) 1,146 3 565 31 498 1,097 5,011 (2,662) 252 175 513 943 5,037 (2,867) 2,349 2,170 (612) (269) (31) (643) 1,706 29 1,735 (341) 1,394 3 (266) 1,904 25 1,929 (393) 1,536 1,345 49 1,394 HRK 21.0 1,494 42 1,536 HRK 23.4 The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. 60 2009 Annual Report · Zagrebačka banka UniCredit Group Statement of changes in Group’s equity Attributable to equity holders of the Bank Issued Share Treasury OtherFair value Retained Total Minority Total share premiumsharesreservesreserveearningsinterest capital HRK HRK HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillionmillionmillion Balance as at 1 January 2009 Changes in equity in 2009 Acquisition of treasury shares Distribution of management bonus in shares Currency translation difference on consolidation of foreign subsidiaries Disposal of AFS portfolio (Note 5) Deferred tax on disposal of AFS portfolio (Note 9e) Change in fair value of AFS portfolio Foreign exchange differences on non-monetary AFS portfolio Deferred tax on change in fair value of AFS portfolio and foreign exchange differences on non-monetary AFS portfolio (Note 9c) Net expense recognised directly in equity Profit for the period Total recognised income and expense for 2009 Balance as at 31 December 2009 1,281 3,370 (14) 785 9 8,313 13,744 643 14,387 - - - - (1) 1 - - - - - - (1) 1 - - (1) 1 - - - - - - - - - - - - - - - - - (11) 2 (2) - - - - - (11) 2 (2) - - - 1 (11) 2 (1) - - - - (4) - (4) (1) (5) - - - - 1,281 - - - - 3,370 - - - - (14) - - - - 785 1 (14) - (14) (5) - - 1,345 1,345 9,658 1 (14) 1,345 1,331 15,075 - - 49 49 692 1 (14) 1,394 1,380 15,767 Attributable to equity holders of the Bank Issued Share Treasury OtherFair value Retained Total Minority Total share premiumsharesreservesreserveearningsinterest capital HRK HRK HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillionmillionmillion Balance as at 1 January 2008 Changes in equity in 2008 Acquisition of treasury shares Distribution of management bonus in shares Currency translation difference on consolidation of foreign subsidiaries Disposal of AFS portfolio (Note 5) Deferred tax on disposal of AFS portfolio (Note 9e) Change in fair value of AFS portfolio Foreign exchange differences on non-monetary AFS portfolio Deferred tax on change in fair value of AFS portfolio and foreign exchange differences on non-monetary AFS portfolio (Note 9e) Net income recognised directly in equity Profit for the period Total recognised income and expense for 2008 Balance as at 31 December 2008 1,281 3,370 - 785 (37) 6,819 12,218 601 12,819 - - - - (45) 31 - - - - (1) - (46) 31 - - (46) 31 - - - - - - - - - - - - - - - - - (67) 12 119 1 - - - 1 (67) 12 119 - - - - 1 (67) 12 119 - - - - 5 - 5 - 5 - - - - 1,281 - - - - 3,370 - - - - (14) - - - - 785 (23) 46 - 46 9 - 1 1,494 1,495 8,313 (23) 47 1,494 1,541 13,744 - - 42 42 643 (23) 47 1,536 1,583 14,387 “AFS” stands for financial assets available for sale. The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 61 Financial statementsI Group financial statement Group financial statements (Continued) Group balance sheet as at 31 December Assets Notes 2009 2008 HRK HRK millionmillion Cash reserves 11 Obligatory reserve with the Croatian National Bank 12 Loans to and receivables from banks 13a Financial assets at fair value through profit or loss 14 Replacement bonds 15a Loans to and receivables from customers 15b Available-for-sale financial assets 16 Held-to-maturity investments 17 Investments in associates 19c Investment property 20 Property and equipment 21 Intangible assets 22 Deferred tax asset 9c Current tax asset 9d Other assets 23 Total assets 62 2009 Annual Report · Zagrebačka banka UniCredit Group 7,043 7,318 11,640 545 1,442 68,629 5,445 772 78 231 2,561 285 113 117 1,829 108,048 4,402 7,061 12,421 1,171 1,422 66,324 5,293 867 72 239 2,568 287 164 5 1,745 104,041 Group balance sheet as at 31 December (continued) Liabilities and equity Notes 2009 2008 HRK HRK millionmillion Liabilities Current accounts and deposits from banks 24 Current accounts and deposits from customers 25 Financial liabilities at fair value through profit or loss 26 Borrowings 27 Issued debt securities 28 Provisions for liabilities and charges 29 Other liabilities 30 Subordinated debt 31 Current tax liability 9f Deferred tax liability 9e Total liabilities Equity Issued share capital 32 Share premium 32 Treasury shares Other reserves 33a Fair value reserve Retained earnings Total equity attributable to equity holders of the Bank Minority interest Total equity Total liabilities and equity 16,541 64,133 74 8,510 - 443 2,460 117 - 3 92,281 11,127 62,869 279 9,225 3,293 453 2,096 147 159 6 89,654 1,281 3,370 (14) 785 (5) 9,658 1,281 3,370 (14) 785 9 8,313 15,075 692 15,767 108,048 13,744 643 14,387 104,041 The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 63 Financial statementsI Group financial statement Group financial statements (Continued) Group cash flow statement for the year ended 31 December Note 2009 2008 HRK HRK millionmillion Operating activities Interest and similar receipts Fee and commission receipts Interest and similar payments Fee and commission payments Operating expenses paid Net receipts from derivatives and foreign exchange trading Realised gains on AFS financial assets 5 Other net receipts Net cash inflow from operating activities before changes in operating assets and liabilities (Increase)/decrease in operating assets Obligatory reserve with the Croatian National Bank Loans to and receivables from banks Loans to and receivables from customers Securities at fair value through profit or loss Available-for-sale financial assets Other assets Net increase in operating assets (Decrease)/increase in operating liabilities Demand deposits Savings and time deposits Financial liabilities at fair value through profit or loss Other liabilities Net increase in operating liabilities Net cash inflow from operating activities before income taxes paid Income taxes paid Net cash inflow from operating activities 64 2009 Annual Report · Zagrebačka banka UniCredit Group 6,072 1,267 (3,198) (180) (2,278) 342 11 490 5,432 1,344 (2,698) (181) (2,317) 114 114 508 2,526 2,316 (264) 894 (3,149) (211) 682 (71) (2,119) 672 (1,138) (8,999) 310 636 (111) (8,630) (2,296) 9,100 - 257 7,061 (2,900) 9,724 38 71 6,933 7,468 (560) 6,908 619 (366) 253 Group cash flow statement for the year ended 31 December (continued) Notes 2009 2008 HRK HRK millionmillion Investing activities Dividend receipts from investments in other equity securities 3 Dividend receipts from associates 3 Additional investment in investment property Net purchase of property and equipment and intangible assets Acquisition of subsidiary net of cash acquired Net redemption of held-to-maturity investments Net cash (outflow)/inflow from investing activities Financing activities Redemption of issued debt securities Net decrease in borrowings Repayment of subordinated debt Dividends paid to equity holders of the Bank Net cash outflow from financing activities Net cash inflow/(outflow) Effect of foreign exchange rate changes on cash and cash equivalents Net increase/(decrease) in cash and cash equivalents Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year 34 3 23 (3) 3 30 (8) (327) - 94 (210) (455) (13) 547 104 (3,303) (738) (29) - (4,070) 2,628 (990) (1) (991) (634) 13 2,641 4,402 7,043 10 (624) 5,026 4,402 The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 65 Financial statements I Bank financial statements Bank financial statements Bank income statement for the year ended 31 December Notes 2009 2008 HRK HRK millionmillion Interest and similar income 1a Interest expense and similar charges 1c Net interest income Fee and commission income 2a Fee and commission expense 2b Net fee and commission income Dividend income 3 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities 4 Net gains and losses from investment securities 5 Other operating income 6 Net trading and other income Operating income Operating expenses 7 Profit before impairment and other provisions Impairment losses on loans to and receivables from customers 15c (Other impairment losses and provisions)/ reversal of other impairment losses and provisions 8 Total impairment losses and provisions Profit before tax Income tax expense 9a Profit for the period Basic and diluted earnings per share The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. 66 2009 Annual Report · Zagrebačka banka UniCredit Group 45 5,518 (3,164) 2,354 1,035 (173) 862 47 4,935 (2,461) 2,474 1,064 (169) 895 75 524 29 41 641 3,857 (1,783) 252 151 44 522 3,891 (1,951) 2,074 1,940 (527) (202) (32) (559) 1,515 (299) 1,216 1 (201) 1,739 (345) 1,394 HRK HRK 19.0 21.8 Statement of changes in Bank’s equity Issued Share Treasury OtherFair value Retained Total share premiumsharesreservesreserveearnings capital HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillion Balance as at 1 January 2009 Changes in equity in 2009 Acquisition of treasury shares Distribution of management bonus in shares Disposal of AFS portfolio (Note 5) Deferred tax on disposal of AFS portfolio (Note 9e) Change in fair value of AFS portfolio Foreign exchange differences on non-monetary AFS portfolio Deferred tax on change in fair value of AFS portfolio and foreign exchange differences on non-monetary AFS portfolio (Note 9c) Net expense recognised directly in equity Profit for the period Total recognised income and expense for 2009 Balance as at 31 December 2009 1,281 3,370 (14) 785 11 7,523 12,956 - - - - - - - - - - (1) 1 - - - - - - - - - - (9) 2 (41) - - - - - (1) 1 (9) 2 (41) - - - - (2) - (2) - - - - 1,281 - - - - 3,370 - - - - (14) - - - - 785 8 (42) - (42) (31) - - 1,216 1,216 8,739 8 (42) 1,216 1,174 14,130 Issued Share Treasury OtherFair value Retained Total share premiumsharesreservesreserveearnings capital HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillion Balance as at 1 January 2008 Changes in equity in 2008 Acquisition of treasury shares Distribution of management bonus in shares Disposal of AFS portfolio (Note 5) Deferred tax on disposal of AFS portfolio (Note 9e) Change in fair value of AFS portfolio Foreign exchange differences on non-monetary AFS portfolio Deferred tax on change in fair value of AFS portfolio and foreign exchange differences on non-monetary AFS portfolio (Note 9e) Net income recognised directly in equity Profit for the period Total recognised income and expense for 2008 Balance as at 31 December 2008 1,281 3,370 - 785 (36) 6,129 11,529 - - - - - - - - - - (45) 31 - - - - - - - - - - (60) 12 112 - - - - - (45) 31 (60) 12 112 - - - - 5 - 5 - - - - 1,281 - - - - 3,370 - - - - (14) - - - - 785 (22) 47 - 47 11 - - 1,394 1,394 7,523 (22) 47 1,394 1,441 12,956 “AFS” stands for financial assets available for sale. The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 67 Financial statements I Bank financial statements Bank financial statements (Continued) Bank balance sheet as at 31 December Assets Notes 2009 2008 HRK HRK millionmillion Cash reserves 11 Obligatory reserve with the Croatian National Bank 12 Loans to and receivables from banks 13a Financial assets at fair value through profit or loss 14 Replacement bonds 15a Loans to and receivables from customers 15b Available-for-sale financial assets 16 Held-to-maturity investments 17 Investments in subsidiaries and associates 19c Investment property 20 Property and equipment 21 Intangible assets 22 Deferred tax asset 9c Current tax asset 9d Other assets 23 Total assets 68 2009 Annual Report · Zagrebačka banka UniCredit Group 5,260 7,318 8,678 519 1,442 59,650 5,542 579 918 33 1,076 134 101 102 1,460 92,812 3,311 7,061 9,688 1,153 1,422 56,926 5,374 669 918 33 1,125 125 131 5 1,445 89,386 Bank balance sheet as at 31 December (continued) Liabilities and equity Notes 2009 2008 HRK HRK millionmillion Liabilities Current accounts and deposits from banks 24 Current accounts and deposits from customers 25 Financial liabilities at fair value through profit or loss 26 Borrowings 27 Issued debt securities 28 Provisions for liabilities and charges 29 Other liabilities 30 Current tax liability 9f Deferred tax liability 9e Total liabilities Equity Issued share capital 32 Share premium 32 Treasury shares Other reserves 33a Fair value reserve Retained earnings Total equity Total liabilities and equity 15,324 53,915 74 7,118 - 361 1,887 - 3 78,682 9,890 53,296 278 7,520 3,293 351 1,632 166 4 76,430 1,281 3,370 (14) 785 (31) 8,739 14,130 92,812 1,281 3,370 (14) 785 11 7,523 12,956 89,386 The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 69 Financial statements I Bank financial statements Bank financial statements (Continued) Bank cash flow statement for the year ended 31 December Note 2009 2008 HRK HRK millionmillion Operating activities Interest and similar receipts Fee and commission receipts Interest and similar payments Fee and commission payments Operating expenses paid Net receipts from derivatives and foreign exchange trading Realised gains on AFS financial assets 5 Net cash inflow from operating activities before changes in operating assets and liabilities (Increase)/decrease in operating assets Obligatory reserve with the Croatian National Bank Loans to and receivables from banks Loans to and receivables from customers Securities at fair value through profit or loss Available-for-sale financial assets Other assets Net increase in operating assets (Decrease)/increase in operating liabilities Demand deposits Savings and time deposits Financial liabilities at fair value through profit or loss Other liabilities Net increase in operating liabilities Net cash inflow from operating activities before income taxes paid Income taxes paid Net cash inflow from operating activities 70 2009 Annual Report · Zagrebačka banka UniCredit Group 5,272 1,040 (2,887) (170) (1,566) 302 9 33 4,578 1,083 (2,329) (169) (1,566) 77 90 39 2,033 1,803 (264) 1,137 (3,459) (203) 625 7 (2,157) 672 (2,356) (7,543) 103 411 (96) (8,809) (2,703) 8,855 - 195 6,347 (2,138) 10,394 39 150 8,445 6,223 (522) 5,701 1,439 (338) 1,101 Bank cash flow statement for the year ended 31 December (continued) Notes 2009 2008 HRK HRK millionmillion Investing activities Dividend receipts 3 Net purchase of property and equipment and intangible assets Increase of investment in subsidiary 19d Acquisition of subsidiary 19d Net redemption of held-to-maturity investments Net cash (outflow)/inflow from investing activities Financing activities Net decrease in borrowings Dividends paid to equity holders of the Bank Redemption of issued debt securities Net cash outflow from financing activities Net cash inflow Effect of foreign exchange rate changes on cash and cash equivalents Net increase in cash and cash equivalents Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year 34 47 (173) - - 90 (36) 75 (233) (20) (14) 248 56 (429) - (3,303) (3,732) 1,933 (1,112) (1) (1,113) 44 16 1,949 3,311 5,260 9 53 3,258 3,311 The accounting policies and other notes on pages 72 to 178 form an integral part of these financial statements. Zagrebačka banka UniCredit Group · 2009 Annual Report 71 Financial statements I Significant accounting policies Significant accounting policies Zagrebačka banka dd Zagreb (“the Bank”) is a joint stock company incorporated and domiciled in the Republic of Croatia. The registered office is at Paromlinska 2, Zagreb. The Bank is the parent of the Zagrebačka banka Group (“the Group”), which has operations in the Republic of Croatia and in Bosnia and Herzegovina. The Group is involved in retail, corporate, treasury and investment banking operations as well as investment property, tourism and asset management. These financial statements comprise both the separate and the consolidated financial statements of the Bank as defined in International Accounting Standard 27 “Consolidated and Separate Financial Statements”. I Basis of preparation a) Accounting framework The principal accounting policies applied in the preparation of these financial statements are summarised below. Where specific accounting policies are aligned with accounting principles set out in International Financial Reporting Standards (“IFRS”), reference may be made to certain Standards in describing the accounting policies of the Group; unless otherwise stated, these references are to Standards applicable at 31 December 2009. The financial statements have been prepared in accordance with statutory accounting requirements for banks in Croatia. The Group’s banking operations in Croatia are subject to the Credit Institutions Law, in accordance with which the Group’s financial reporting is regulated by the Croatian National Bank (“the CNB”) which is the central monitoring institution of the banking system in Croatia. These financial statements have been prepared in accordance with these banking regulations. The accounting regulations based on which these financial statements have been prepared differ from IFRS both in terms of presentation and in terms of recognition and measurement. We draw attention to the following differences between the accounting regulations of the CNB and recognition and measurement requirements of IFRS: • The CNB requires banks to recognise impairment losses, in income statement, on exposures not specifically identified as impaired (including sovereign risk assets) at prescribed rates (excluding assets at fair value through profit or loss). The Group has made portfolio based provisions of HRK 1,114 million (2008: HRK 1,123 million) carried in the balance sheet in compliance with these regulations and those of the Banking Agency of the Federation of Bosnia and Herzegovina (“the FBA”) - see below (HRK 911 million and HRK 900 million respectively in the Bank’s balance sheet at 31 December 2009 and 2008), and has recognised a credit to income of HRK 9 million in relation to these provisions within the charge for impairment losses for the year (2008: charge of HRK 79 million) (charges of HRK 11 million and HRK 56 million in the Bank’s income statement for 2009 and 2008 respectively). Although, in accordance with IFRS, such provisions should more properly be presented as an appropriation within equity, in accordance with CNB rules the Group continues to recognise such provisions as a substitute for existing but unidentified impairment losses calculated in accordance with the requirements of IFRS. • The financial statements of the Group include the consolidation of its banking operations in Bosnia and Herzegovina, which are regulated by the FBA. The accounting regulations of the FBA similarly require the Group’s banking subsidiary in Bosnia and Herzegovina to recognise, in the income statement, collective impairment provisions on otherwise unimpaired risk positions at a prescribed rate of 2%, as disclosed in that bank’s separate financial statements. No adjustment has been made to these provisions upon consolidation into the Group. • A further difference between IFRS and the accounting regulations of both the CNB and the FBA relates to the determination of impairment losses by discounting the estimated cash flows of the impaired asset at the instrument’s original effective interest rate. The Group calculates impairment losses on individually significant items by estimating the future cash flows and discounting these estimated amounts at the instrument’s original effective interest rate. The Group generally recognises the amortisation of such discounts as interest income. In certain cases, however collections are recognised as interest income once impairment losses are fully reversed. • Additionally the CNB and FBA prescribe minimum levels of impairment losses against certain specifically identified impaired exposures, which may be different from the impairment loss required to be recognised in accordance with IFRS. These financial statements were authorised for issue by the Management Board on 2 March 2010 for approval by the Supervisory Board. b) Basis of measurement The financial statements are prepared on the fair value basis for financial assets and liabilities at fair value through profit or loss and financial assets available for sale, except those for which a reliable measure of fair value is not available. Other financial assets and liabilities, and non-financial assets and liabilities, are stated at amortised or historical cost. 72 2009 Annual Report · Zagrebačka banka UniCredit Group c) Use of estimates and judgements The accounting policies have been consistently applied to all periods presented in these financial statements. In preparing the financial statements, management has made judgements, estimates and assumptions that affect the application of policies and reported amounts of assets and liabilities and disclosure of commitments and contingencies at the balance sheet date, as well as amounts of income and expense for the period. The estimates and associated assumptions are based on historical experience and various other factors that are believed to be reasonable under the circumstances and information available at the date of the preparation of the financial statements, the result of which form the basis for making the judgements about carrying amounts of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of revision and future periods if the revision affects both current and future periods. Judgements made by management in the application of applicable standards that have significant effects on the financial statements and estimates with a significant risk of a possible material adjustment in the next year are discussed in Note 43. d) Financial crisis impact Recent volatility in global financial markets While international markets stabilised to a degree in the second half of 2009 and access to capital market funding has improved, episodes such as the Dubai crisis in November/December 2009 and the current uncertainty surrounding Greece underline that the situation has not yet fully returned to normal. This is being reflected in higher spreads than in the pre-crisis period. Domestic interbank conditions improved sharply at the end of October 2009 and remain favourable. However, the potential for currency volatility in the remainder of 2010 means that this favourable state cannot be taken for granted. While the current situation appears more favourable than during most of 2009, extensive uncertainty remains a characteristic of the Group’s business environment with the impact being reflected in aenemic demand for credit and little activity on the domestic bond market apart from intermittent government borrowing. Impact on liquidity In order to manage liquidity on a daily basis, the Group has established daily monitoring and reporting of all changes that have an impact on the liquidity position and daily monitoring of internal short-term liquidity ratios while structural indicators of liquidity are monitored monthly. Based on regulatory requirements the Bank reports on a weekly basis on liquidity gap based on remaining maturities. The Bank also prepares sixmonth liquidity plans, on a monthly basis and if needed more frequently. Despite the crisis, the Group had satisfactory liquidity throughout 2009. In this respect, the Group is also supported by the Bank’s parent, UniCredit Bank Austria. Impact on customers The Group pays significant attention to the credit function and in its operation applies a careful policy for funds placement so as to minimise the risk of credit portfolio impairment. The impairment allowance and losses are carefully monitored by customer, according to the type of receivable, and the combined exposure to all mutually related persons is also monitored. The portion of potential losses in the total portfolio is also monitored, as well as their relation to regulatory capital. The adequacy of every item of collateral provided by clients is estimated for each individual case. The Bank accepts valuations of collateral by ZANE, a subsidiary of the Bank, specialized in real estate business. Notwithstanding these procedures, the fair market value of real estate collateral in the current difficult and comparatively inactive market is difficult to estimate with any reasonable certainty, as explained in Note 38.1. Although the impact of the financial crisis cannot be foreseen or protected against, the Group has taken a series of increased activities in the direction Zagrebačka banka UniCredit Group · 2009 Annual Report 73 Financial statements I Significant accounting policies Significant accounting policies (Continued) of monitoring the quality of the existing portfolio of clients, making the management and monitoring of risks a part of the daily task of business relationship managers, with continued active involvement from experts for restructuring and credit quality. e) Functional and presentation currency Items included in the financial statements of each of the Group’s entities are measured using the currency of the primary economic environment in which the entity operates (“the functional currency”). The consolidated and separate financial statements are presented in Croatian kuna (“HRK”) which is the Bank’s functional and presentation currency. Amounts are rounded to the nearest million (unless otherwise stated). The exchange rates used for translation at 31 December 2009 and 31 December 2008 include the following rates for the most significant currencies in which the Group and the Bank held assets and liabilities: EUR 1 = HRK 7.306 (2008: EUR 1 = HRK 7.324) and USD 1 = HRK 5.089 (2008: USD 1 = HRK 5.156). During 2009 and 2008 the Bosnian Mark was pegged to the Euro at the rate of EUR 1 = BAM 1.955. f) Consolidation The consolidated financial statements comprise the Bank and its subsidiaries (together “the Group”), together with the Group’s share in associates. Subsidiaries Subsidiaries are all entities over which the Group has the power to govern their financial and operating policies, generally accompanying a shareholding of more than one half of the voting rights. The existence and effect of potential voting rights that are currently exercisable or convertible are considered when assessing whether the Group controls another entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They are de-consolidated from the date that control ceases. The purchase method of accounting is used to account for the acquisition of subsidiaries by the Group. The cost of an acquisition is measured at the fair value of the assets given, equity instruments issued and liabilities incurred or assumed at the date of exchange, plus costs directly attributable to the acquisition. Identifiable assets acquired and liabilities and contingent liabilities assumed in a business combination are measured initially at their fair value at the acquisition date, irrespective of the extent of any minority interest. The excess of the cost of acquisition over the fair value of the Group’s share of the identifiable net assets acquired including intangible assets, is recorded as goodwill. If the cost of acquisition is less than the fair value of the net assets of the subsidiary acquired, the difference is recognised directly in the income statement. Inter-company transactions, balances and unrealised gains on transactions between Group companies, including those representing discontinued operations, are eliminated on consolidation. Unrealised losses are also eliminated but are considered an impairment indicator for the asset transferred. Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the policies adopted by the Group. Transactions with minority interest The Group applies a policy of treating transactions with minority interests as transactions with parties external to the Group. Disposals to minority interests result in gains and losses for the Group that are recorded in the income statement. Purchases from minority interests may result in goodwill, being the difference between any consideration paid and the relevant share acquired of the carrying value of net assets of the subsidiary. Acquisition of entities under common control Business combinations arising from transfers of interests in entities that are under the control of the shareholder that controls the Group are accounted for as if the acquisition had occurred at the beginning of the earliest comparative period presented or, if later, at the date that common control was established; for this purpose comparatives are restated. The assets and liabilities acquired are recognised at the carrying amounts recognised previously in the Group’s controlling shareholder’s consolidated financial statements. The components of equity of the acquired entities are added to the same components within Group equity except that any issued capital of the acquired entities is recognised as part of share premium. Any cash paid for the acquisition is recognised directly in equity. Associates Associates are all entities over which the Group has significant influence but no control, generally accompanying a shareholding of between 20% and 74 2009 Annual Report · Zagrebačka banka UniCredit Group 50% of the voting rights. Investments in associates are accounted for using the equity method of accounting and are initially recognised at cost. The Group’s investments in associates include goodwill (net of any accumulated impairment loss) identified on acquisition. The Group’s share of its associates’ post-acquisition gains or losses is recognised in the income statement and its share of their post-acquisition movements in reserves is recognised in reserves. The cumulative post-acquisition movements are adjusted against the carrying amount of the investment. When the Group’s share of losses in an associate equals or exceeds its interest in the associate, including any other unsecured receivables, the Group does not recognise any further losses, unless it has incurred obligations or made payments on behalf of the associate. Unrealised gains on transactions between the Group and its associates are eliminated to the extent of the Group’s interest in the associate. Unrealised losses are also eliminated unless the transaction provides evidence of an impairment of the assets transferred. The accounting policies of associates are adjusted where necessary to ensure consistency with the policies adopted by the Group. g) Foreign currency translation Transactions and balances Foreign currency transactions are translated into the functional currency using the exchange rates prevailing at the dates of the transactions. Foreign exchange gains and losses resulting from the settlement of such transactions and from the translation at year-end exchange rates of monetary assets and liabilities denominated in foreign currencies are recognised in the income statement. Non-monetary assets (other than non-monetary financial assets) and items that are measured in terms of historical cost in foreign currency are translated using the exchange rate at the date of the transaction and are not retranslated at the balance sheet date. The Group does not have qualifying cash flow hedges and qualifying net investment hedges as defined in International Accounting Standard 39 “Financial Instruments: Measurement and Recognition” (“IAS 39”). Changes in the fair value of securities denominated in foreign currency classified as available for sale are analysed between translation differences resulting from changes in the amortised cost of the security and other changes in the carrying amount of the security. Translation differences on monetary securities available for sale are recognised in profit or loss, and other changes in carrying amount are recognised in equity. Translation differences on non-monetary securities denominated in foreign currency classified as available for sale are recognised directly in equity along with other changes, net of deferred tax. Group companies The results and financial position of the Group entities in Bosnia and Herzegovina, where the Bosnian Mark (“BAM”) is the functional currency, are translated into the presentation currency as follows: (i) assets and liabilities for each balance sheet presented are translated at the closing rate at the date of that balance sheet; (ii) income and expenses for each income statement presented are translated at exchange rates prevailing on the transaction dates; and (iii) all exchange differences resulting on consolidation of foreign subsidiaries are recognised as a translation reserve within retained earnings. h) Discontinued operations A discontinued operation is a component of the Group’s business that represents a separate major line of business or geographical area of operations that has been disposed of or is held for sale, or is a subsidiary acquired exclusively with a view to resale. Classification as a discontinued operation occurs upon disposal or when the operation meets the criteria to be classified as held for sale, if earlier. When an operation is classified as a discontinued operation, the comparative income statement is restated as if the operation had been discontinued from the start of the comparative period. When the criteria for presentation as a discontinued operation are no longer met, the Group reclassifies it and restates the comparative financial information in the income statement accordingly. Zagrebačka banka UniCredit Group · 2009 Annual Report 75 Financial statements I Significant accounting policies Significant accounting policies (Continued) II Specific accounting policies 1 Interest income and expense Interest income and expense are recognised in the income statement as they occur for all interest bearing financial instruments, including those measured at amortised cost, at fair value through profit or loss and available for sale, using the effective interest rate method, i.e. at the rate that discounts estimated future cash flows to net present value over the life of the underlying contract, or an applicable floating rate. Such income and expense is presented as interest and similar income or interest expense and similar charges in the income statement. Interest income and expense also includes fee and commission income and expense in respect of loans to and receivables from customers and banks, borrowings from other banks, subordinated debt and issued debt securities, premium or discount amortisation as well as other differences between the initial carrying amount of an interest bearing financial instrument and its value at maturity, recognised on an effective interest basis. The effective interest method is a method of calculating the amortised cost of a financial asset or a financial liability and of allocating the interest income or interest expense over the relevant period. The effective interest rate is the rate that discounts estimated future cash payments or receipts over the expected life of the financial instrument or, when appropriate, a shorter period, to the net carrying amount of the financial asset or financial liability. When calculating the effective interest rate, the Group does not consider future credit losses. The calculation includes all fees and percentage points paid or received between parties to the contract that are an integral part of the effective interest rate, transaction costs and all other premiums or discounts. 2 Fee and commission income and expense Fee and commission income and expense mainly comprise fees and commissions related to domestic and foreign payments, the issue of guarantees and letters of credit, credit card business and asset management, and are recognised in the income statement upon performance of the relevant service, unless they have been included in the effective interest calculation. Loan commitment fees for loans that are likely to be drawn down are deferred and recognised as an adjustment to the effective interest rate on the loan. Commitment fees in relation to facilities where draw down is not probable are recognised over the term of the commitment. Loan syndication fees are recognised as revenue when the syndication has been completed and the Group has retained no part for itself, or has retained a part at the same effective interest rate as the other participants. Portfolio and other management advisory and service fees are recognised based on the applicable service contracts. Asset management fees related to investment fund management are recognised on an accruals basis over the period in which the service is provided. The same principle is applied for custody services that are continuously provided over an extended period of time. 3 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities This category includes spreads earned from foreign exchange trading, and realised and unrealised gains and losses from trading debt and equity securities and other financial instruments designated at fair value through profit or loss, and from derivative financial instruments. Net gains and losses from the translation of monetary assets and liabilities denominated in foreign currency are also classified in this category. 4 Net gains and losses from investment securities This category includes gains and losses realised on disposal of available-for-sale debt and equity securities as well as indexation of replacement bonds. 5 Employee benefits a) Pension obligations For defined contribution plans, the Group pays contributions to state-owned institutions and obligatory pension funds managed by privately owned management companies, in accordance with legal requirements or individual choice. The Group has no further payment obligations once the contributions have been paid. The contributions are recognised as employee benefits in the income statement as they accrue. b) Long-term employee rewards Participants and amounts for each cycle of the Zagrebačka banka scheme for long-term employee rewards are defined based on clear criteria of contribution to long-term sustainable and increasing Group profitability. 76 2009 Annual Report · Zagrebačka banka UniCredit Group The scheme cycle encompasses four years with a one-year performance review period and payout of the reward in the fourth year of cycle. Liabilities for long-term employee rewards in the balance sheet are discounted using an appropriate discount rate. c) Other employee benefits Liabilities based on other long-term employee benefits, such as jubilee awards and statutory termination benefits, are recorded as the net present value of the liability for defined benefits at the balance sheet date. The projected credit unit method is used for the calculation of the present value of the liability. Market yield on government bonds on the balance sheet date, in currency and in terms that correspond to the currency and terms of liabilities under these benefits, is used as a discount rate. 6 Direct acquisition costs related to housing savings Direct acquisition expenses related to housing savings contracts are deferred, to the extent that they are estimated to be recoverable, and amortised to the income statement on a straight-line basis over the life of the related contracts. 7 Dividend income Dividend income on equity securities is credited to the income statement when the right to receive the dividend is established. 8 Revenue from goods sold and non-financial services rendered Revenue from the sale of goods and from services rendered relating to the Group’s tourism and investment property operations is recognised in the income statement when the goods are sold or the service is performed. Rental income is recognised on a straight-line basis over the term of the lease. 9 Lease payments Payments made under operating leases are recognised in profit or loss on a straight-line basis over the term of the lease. 10 Financial instruments Classification The Group financial instruments are classified in categories depending on the purpose for which the Group initially acquired the financial instrument or upon reclassification (see below) and in accordance with the Group’s investment strategy. Financial assets and financial liabilities are classified in the following portfolios: “at fair value through profit or loss”; “held-to-maturity”; “available for sale”; or “loans and receivables” and “other financial liabilities”. a) Financial assets and financial liabilities at fair value through profit or loss This category has two sub-categories: financial instruments held for trading (including derivatives), and those designated by management as at fair value through profit or loss at inception. A financial instrument is classified in this category if it is acquired or incurred principally for the purpose of selling or repurchasing it in the short term, for the purpose of short-term profit-taking, or designated as such by management. The Group designates financial assets and liabilities at fair value through profit or loss when: • the assets or liabilities are managed, evaluated and reported internally on a fair value basis; • the designation eliminates or significantly reduces an accounting mismatch which would otherwise arise; or • the asset or liability contains an embedded derivative that significantly modifies the cash flows that would otherwise be required under the contract. Financial instruments at fair value through profit or loss include debt securities and units in investment funds, as well as derivatives. b) Loans and receivables Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. Loans and receivable arise when the Group provides money to a debtor with no intention of trading with the receivable and include loans to and receivables from banks, loans to and receivables from customers, replacement bonds and the obligatory reserve with the Croatian National Bank. Zagrebačka banka UniCredit Group · 2009 Annual Report 77 Financial statements I Significant accounting policies Significant accounting policies (Continued) c) Held-to-maturity investments Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturity that the Group has the positive intention and ability to hold to maturity. These include certain debt securities. d) Available-for-sale financial assets Available-for-sale financial assets are non-derivatives that are either designated in this category or not classified in any of the other categories. Financial assets designated as available for sale are intended to be held for an indefinite period of time, but may be sold in response to needs for liquidity or changes in interest rates, foreign exchange rates, or equity prices. Available-for-sale financial assets include debt and equity securities. e) Other financial liabilities Other financial liabilities comprise all financial liabilities which are not held for trading or designated at fair value through profit or loss. Recognition and derecognition The Group initially recognises loans and advances and other financial liabilities on the date at which they are originated, i.e. advanced to borrowers or received from lenders. Regular way purchases and sales of financial assets are recognised on settlement date. The settlement date is the date that an asset is delivered to or by the Group. All other financial assets and liabilities (derivatives) are recognised on the trade date at which the Group becomes a party to the contractual provisions of the instrument. Investments are initially recognised at fair value plus transaction costs for all financial assets not carried at fair value through profit or loss. Financial assets carried at fair value through profit or loss are initially recognised at fair value, and transaction costs are immediately charged to the income statement. The Group derecognises a financial asset when the contractual rights to the cash flows from the financial asset expire, or when it transfers the financial asset in a transaction in which substantially all the risks and rewards of ownership of the financial asset are transferred or in which the Group neither transfers nor retains substantially all the risks and rewards of ownership and it does not retain control of the financial asset. Any interest in transferred financial assets that qualify for derecognition that is created or retained by the Group is recognised as a separate asset or liability in the balance sheet. The Group derecognises a financial liability when its contractual obligations are discharged or cancelled or expire. If the terms of a financial liability are significantly modified, the Group will cease recognising that liability and will instantaneously recognise a new financial liability, with new terms and conditions. Realised gains and losses from the disposal of financial instruments are calculated by using the weighted average cost method. Reclassification No transfers are allowed to other portfolios of derivatives and financial instruments initially designated as at fair value through profit and loss. Financial assets held for trading may be reclassified from this category in the case when both of the following two conditions are met: a change in the intended purpose of the assets and an extraordinary event. In such case, the fair value at the reclassification date becomes the new cost/amortised cost. Reclassification is possible to the available-for-sale portfolio, the held-to-maturity portfolio and the loans and receivables portfolio. Transfers from other portfolios to the portfolio of securities at fair value through profit and loss are not possible. During the year, the Group reclassified certain debt securities from at fair value through profit or loss to the available-for-sale portfolio, as disclosed in Note 16c. Initial and subsequent measurement After initial recognition, the Group measures financial instruments at fair value through profit or loss and available for sale at their fair value, without any deduction for selling costs. Equity instruments classified as available for sale that do not have a quoted market price in an active market and whose fair value cannot be reliably measured are stated at cost less impairment. Loans and receivables and held-to-maturity investments and other financial liabilities are measured at amortised cost (less any impairment for the assets) using the effective interest method. 78 2009 Annual Report · Zagrebačka banka UniCredit Group Gains and losses Gains and losses arising from a change in the fair value of financial assets or financial liabilities at fair value through profit or loss are recognised in the income statement. Gains and losses from a change in the fair value of available-for-sale assets are recognised directly in a fair value reserve within equity and are disclosed in the statement of changes in equity. Impairment losses, foreign exchange gains and losses, interest income and amortisation of premium or discount using the effective interest method on available-for-sale monetary assets are recognised in the income statement. Foreign exchange differences on non-monetary financial assets available for sale are recognised in equity. Dividend income is recognised in the income statement. Upon sale or other derecognition of available-for-sale financial assets, any cumulative gains or losses are transferred to the income statement. Gains and losses on financial instruments carried at amortised cost may also arise, and are recognised in the income statement, when a financial instrument is derecognised or when its value is impaired. Fair value measurement principles The fair values of quoted investments are based on current closing bid prices. Except for unquoted equity securities, if the market for a financial asset is not active (and for unlisted securities), or if, for any other reason, the fair value cannot be reliably measured by market price, the Group establishes fair value by using valuation techniques. These include the use of prices achieved in recent arm’s length transactions, reference to other instruments that are substantially the same, discounted cash flow analysis, and option pricing models, making maximum use of market inputs and relying as little as possible on entity-specific inputs. Where discounted cash flow techniques are used, estimated future cash flows are based on management’s best estimate and the discount rate is the market rate. The fair value of non-exchange-traded derivatives is estimated at the amount that the Group would receive or pay to terminate the contract at the balance sheet date taking into account current market conditions and the current creditworthiness of the counterparties. Impairment of financial assets Impairment of financial assets identified as impaired (a) Financial assets carried at amortised cost The Group assesses at each balance sheet date whether there is objective evidence that a financial asset or group of financial assets is impaired. A financial asset or a group of financial assets is impaired and impairment losses are incurred if there is objective evidence of impairment as a result of one or more events that occurred after the initial recognition of the asset (a “loss event”) and that loss event (or events) has an impact on the estimated future cash flows of the financial asset or group of financial assets that can be reliably estimated. Objective evidence that a financial asset or group of assets is impaired includes observable data that comes to the attention of the Group about the following loss events: i) significant financial difficulty of the borrower; ii) a breach of contract, such as a default or delinquency in interest or principal payments; iii)the Group granting to the borrower, for economic or legal reasons relating to the borrower’s financial difficulty, a concession that it would not otherwise consider; iv)it becoming probable that the borrower will enter bankruptcy or other financial reorganisation; v) the disappearance of an active market for the financial asset because of financial difficulties; vi)observable data indicating that there is a measurable decrease in the estimated future cash flows from a group of financial assets since the initial recognition of those assets, although the decrease cannot yet be identified for the individual financial assets in the group. If there is objective evidence that an impairment loss on loans and receivables or held-to-maturity investments carried at amortised cost has been incurred, the amount of the loss is measured as the difference between the asset’s carrying amount and the present value of estimated future cash flows discounted at the financial asset’s original effective interest rate. The carrying amount of the asset is reduced through the use of an allowance account and the amount of the loss is recognised in the income statement. If a loan and receivable or held-to-maturity investment has a variable interest rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the contract. Individually significant financial assets are tested for impairment on an individual basis. The remaining financial assets are assessed collectively. Those individually significant assets which are not identified as impaired are subsequently included in the basis for collective impairment assessment. For the purposes of a collective evaluation of impairment, financial assets are grouped on the basis of similar credit risk characteristics (i.e. on the basis of the Group’s grading process that considers asset type, industry, geographical location, collateral type, past-due status and other relevant Zagrebačka banka UniCredit Group · 2009 Annual Report 79 Financial statements I Significant accounting policies Significant accounting policies (Continued) factors). Those characteristics are relevant to the estimation of future cash flows for groups of such assets by being indicative of the debtors’ ability to pay all amounts due according to the contractual terms of the assets being evaluated. If in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairment was recognised (such as an improvement in the debtor’s credit rating), the previously recognised impairment loss is reversed by adjusting the allowance account. The amount of the reversal is recognised in the income statement. When a loan is uncollectible, it is written off against the related impairment allowance account. Such loans are written off after all the necessary procedures have been completed and the amount of the loss has been determined. Subsequent recoveries of amounts previously written off are recognised as a reversal of impairment losses in the income statement. (b) Financial assets carried at fair value The Group assesses at each balance sheet date whether there is objective evidence that a financial asset or a group of financial assets is impaired. In the case of equity investments classified as available for sale, a significant or prolonged decline in the fair value of the investment below its cost is considered in determining whether the assets are impaired. If any such evidence exists for available-for-sale financial assets, the cumulative loss, measured as the difference between the acquisition cost and the current fair value, less any impairment loss on that financial asset previously recognised in profit or loss, is removed from equity and recognised in the income statement. If, in a subsequent period, the fair value of a debt instrument classified as available for sale increases and the increase can be objectively related to an event occurring after the impairment loss was recognised in profit or loss, the impairment loss is reversed through the income statement. However, any subsequent recovery in the fair value of an impaired available-for-sale equity security is subsequently recognised in equity. (c) Financial assets carried at cost These include equity securities classified as available for sale for which there is no reliable fair value. The Group assesses at each balance sheet date whether there is objective evidence that a financial asset or a group of financial assets is impaired. An impairment loss is calculated as the difference between the carrying amount of the financial asset and the present value of expected future cash receipts discounted by the current market interest rate for similar financial assets. Impairment losses on such instruments, recognised in the income statement, are not subsequently reversed through the income statement. (d) Impairment of financial assets not identified as impaired In addition to the above described impairment losses on financial assets identified as impaired, the Group recognises impairment losses (general provision), in income, on on- and off-balance-sheet credit risk exposures not identified as impaired, at rates from 0.85% - 1.20% and 2.00%, in accordance with the accounting regulations of the CNB and the FBA respectively. Debt securities measured at fair value and classified as available for sale are included in the basis of such calculation. However, debt securities at fair value through profit or loss were excluded from the basis of such calculation at the balance sheet date. Specific instruments (a) Replacement bonds Replacement bonds are classified as loans and receivables and measured at cost indexed with reference to the industrial price coefficient, less any impairment. The gain or loss on revaluation of replacement bonds is included in net gains and losses from investment securities. The feature of indexation represents an embedded derivative. However, given that it is not possible to measure the value of this embedded derivative reliably, it is not separated from the host contract. (b) Sale and repurchase agreements The Group enters into purchases and sales of securities under agreements to resell or repurchase substantially identical securities at a certain date in the future at a fixed price. Investments purchased subject to such commitments to resell them at future dates are not recognised in the balance sheet. The amounts paid are recognised in loans and receivables to either banks or customers. The receivables are presented as collateralised by the underlying security. Securities sold under repurchase agreements continue to be recognised in the balance sheet and are measured in accordance with the accounting policy for the relevant financial asset at amortised cost or at fair value as appropriate. The proceeds from the sale of the securities are reported as liabilities to either banks or customers. 80 2009 Annual Report · Zagrebačka banka UniCredit Group The difference between the sale and repurchase consideration is recognised on an accrual basis over the period of the transaction and is included in interest income or expense. (c) Derivative financial instruments The Group uses derivative financial instruments to hedge economically its exposure to foreign exchange and interest rate risks arising from operating, financing and investing activities. In accordance with its treasury policy, the Group does not hold or issue derivative financial instruments for speculative trading purposes. No derivatives are accounted for as hedging instruments. All derivatives are classified as financial instruments at fair value through profit or loss - trading instruments. Derivative financial instruments, including foreign exchange, forward rate agreements, foreign exchange swaps, cross currency interest rate swaps and interest rate swaps, are initially recognised in the balance sheet and subsequently remeasured at their fair value. Fair values are obtained from quoted market prices or discounted cash flow models as appropriate. All derivatives are carried as assets when their fair value is positive and as liabilities when negative. Changes in the fair value of derivatives are included in the income statement under “Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities”. Some hybrid contracts contain both a derivative and a non-derivative component. In such cases, the derivative component is termed an embedded derivative. When the economic characteristics and risks of embedded derivatives are not closely related to those of the host contract and when the hybrid contract is not itself carried at fair value through profit or loss, the embedded derivative is treated as a separate derivative and classified at fair value through profit or loss with all unrealised gains and losses recognised in the income statement, unless there is no reliable measure of their fair value. (d) Debt securities Debt securities are classified as financial assets at fair value through profit or loss, held to maturity, or available for sale, or as loans and receivables depending on the purpose for which the debt security was acquired. (e) Loans to and receivables from banks Placements with banks are classified as loans and receivables and are carried at amortised cost less impairment losses. (f) Loans to and receivables from customers Loans to and receivables from customers are presented net of impairment allowances to reflect the estimated recoverable amounts. (g) Equity securities Equity securities are mainly classified as available for sale and carried at fair value, unless there is no reliable measure of the fair value, in which case equity securities are stated at cost, less impairment. Other equity securities are classified as financial assets at fair value through profit or loss. (h) Investments in funds Investments in funds are classified as financial assets designated at fair value through profit or loss. (i) Investments in subsidiaries and associates Investments in subsidiaries and associates are accounted at cost less impairment in the unconsolidated financial statements of the Bank. Investments in subsidiaries are fully consolidated in the consolidated financial statements whilst investments in associates are accounted for under the equity method. (j) Cash and cash equivalents For the purpose of the cash flow statement, cash and cash equivalents comprise cash in hand, items in the course of collection and current accounts. Zagrebačka banka UniCredit Group · 2009 Annual Report 81 Radoslav Bardún, Medirex Corporate Banking Client - Slovakia n our business, «weIcount on the synergies that come from our financial partnership and friendship with UniCredit Bank. We are always forward looking and have plenty of ideas for further development and growth. With UniCredit Bank, we can find new solutions and then put our ideas into practice.» It’s easy with UniCredit. An asset’s carrying amount is written down immediately to its recoverable amount if the asset’s carrying amount is greater than its estimated recoverable amount. Gains and losses on disposals are determined by comparing proceeds with carrying amount. These are included in the income statement. 12 Intangible assets (a) Goodwill Goodwill arising on acquisition represents the excess of the cost of acquisition over the fair value of the Group’s share of the underlying net identifiable assets including intangible assets, at the date of acquisition. Upon the legal merger of the Bank’s former subsidiaries, goodwill formerly arising on consolidation is transformed into purchased goodwill recognised in the Bank’s separate balance sheet. Goodwill on acquisition of subsidiaries and purchased goodwill is included in intangible assets. Goodwill on acquisition of associates is included in investments in associates. Goodwill is tested for impairment at least annually. Impairment losses on goodwill are not reversed. Gains and losses on the disposal of an entity include the carrying amount of goodwill relating to the entity sold. Goodwill is allocated to cash-generating units or groups of cash-generating units that are expected to benefit from the business combination in which the goodwill arose. Once when it becomes impracticable to test purchased goodwill on impairment as it is too difficult to distinguish cash flows from operations to which purchased goodwill relates from other cash flows, purchased goodwill is reclassified to other intangible assets, and amortised. (b) Other intangible assets Other intangible assets acquired by the Group are stated at cost less accumulated amortisation and impairment losses. Expenditure on development activities is capitalised if all of the features required by International Accounting Standard 38: “Intangible Assets” are satisfied. These intangible assets are amortised on a straight-line basis over their estimated useful lives as follows: Software Leasehold improvements Other intangible assets 2009 2008 5 years over the period of the lease 10 years 5 years over the period of the lease 10 years The assets’ useful lives and residual values are reviewed, and adjusted if appropriate, at each balance sheet date. 13 Investment property Investment property is carried at cost less accumulated depreciation and any impairment losses. Investment property is property held by the Group to earn rentals or for capital appreciation. Depreciation is provided on all investment property, except for investment property not yet brought into use, on a straight-line basis at prescribed rates designed to write off the cost over the estimated useful life of the asset as follows: Car parks Other buildings 2009 2008 33.3 years 33.3 - 50 years 33.3 years 33.3 - 50 years The assets’ useful lives and residual values are reviewed, and adjusted if appropriate, at each balance sheet date. 14 Leased assets Leases in terms of which the Group assumes substantially all the risks and rewards of ownership are classified as finance leases. At the balance sheet date, the Group did not have any finance leases either as a lessor or as a lessee. Other leases are operating leases. Zagrebačka banka UniCredit Group · 2009 Annual Report 83 Financial statements I Significant accounting policies Significant accounting policies (Continued) 15 Non-current assets and disposal groups classified as held for sale Non-current assets (or disposal groups comprising assets and liabilities) that are expected to be recovered primarily through sale rather than through continuing use are classified as held for sale. Immediately before classification as held for sale, the assets (or components of a disposal group) are remeasured in accordance with the Group’s accounting policies. Thereafter, the assets (or disposal group of assets and liabilities) are measured at the lower of their carrying amount and fair value less cost to sell. Any impairment loss on a disposal group first is allocated to goodwill, and then to remaining assets and liabilities on a pro-rata basis, except that no loss is allocated to financial assets and deferred tax assets, which are continued to be measured in accordance with the Group’s accounting policies. Impairment losses on initial classification as held for sale and subsequent gains or losses on remeasurement are recognised in profit or loss. Gains are not recognised in excess of any cumulative impairment loss. 16 Income tax The income tax charge is based on taxable profit for the year and comprises current and deferred tax. Income tax is recognised in the income statement except to the extent that it relates to items recognised directly in equity, in which case it is recognised in equity. Current tax is the expected tax payable on the taxable income for the year, using the tax rates enacted or substantially enacted at the balance sheet date, and any adjustments to tax payable in respect of previous years. Deferred taxes are calculated by using the balance sheet liability method. Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. The measurement of deferred tax assets and liabilities reflects the tax consequences that would follow from the manner in which the enterprise expects, at the balance sheet date, to recover or settle the carrying amount of its assets and liabilities, based on tax rates enacted or substantially enacted at the balance sheet date. Deferred tax assets and liabilities are not discounted and are classified as non-current in the balance sheet. Deferred tax assets are recognised only to the extent that it is probable that sufficient taxable profits will be available against which the deferred tax assets can be utilised. At each balance sheet date, the Group reassesses unrecognised potential deferred tax assets and the carrying amount of recognised deferred tax assets. Additional income taxes that arise from the distribution of dividends are recognised at the same time as the liability to pay the related dividend. 17 Impairment of property and equipment, investment property and intangible assets Assets that have an indefinite useful life, such as goodwill, are not subject to amortisation and are tested for impairment whenever there are indications that these may be impaired or at least annually. Assets that are subject to amortisation are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. Intangible assets that are not yet available for use are assessed at each balance sheet date. An impairment loss is recognised whenever the carrying amount of an asset exceeds its recoverable amount. Impairment losses are recognised in the income statement. The recoverable amount of property and equipment, investment property and intangible assets is the higher of the asset’s fair value less costs to sell and value in use. For the purpose of assessing impairment, assets are grouped at the lowest level for which there are separately identifiable cash flows (cash-generating units). In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset or cash-generating unit. An impairment loss in respect of goodwill is not reversed. Other previously impaired non-financial assets other than goodwill are reviewed for possible reversal of the impairment at each reporting date. An impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset’s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation or amortisation, if no impairment loss had been recognised. 84 2009 Annual Report · Zagrebačka banka UniCredit Group 18 Provisions Provisions are recognised when the Group has a present legal or constructive obligation as a result of past events, it is probable that an outflow of resources embodying economic benefits will be required to settle the obligation, and a reliable estimate of the amount of the obligation can be made, or as required by law in the case of provisions for unidentified losses on off-balance-sheet credit risk exposures. Provisions for liabilities and charges are maintained at the level that the Group’s management considers sufficient for absorption of losses. The management determines the sufficiency of provisions on the basis of insight into specific items, current economic circumstances, risk characteristics of certain transaction categories, as well as other relevant factors. Provisions are released only for such expenditure in respect of which provisions are recognised at inception. If the outflow of economic benefits to settle the obligations is no longer probable, the provision is reversed. 19 Issued share capital Issued share capital represents the nominal value of paid-in ordinary shares and is denominated in HRK. Dividends are recognised as a liability in the period in which they are declared. 20 Treasury shares When any Group company purchases the Bank’s equity share capital (treasury shares), the consideration paid is deducted from equity attributable to the Bank’s equity holders until the shares are cancelled, reissued or disposed of and classified as treasury shares. When such shares are subsequently sold or reissued, any consideration received, net of transaction costs, is included in equity attributable to the Bank’s equity holders. 21 Retained earnings Any profit for the year retained after appropriations is transferred to retained earnings. 22 Off-balance-sheet commitments and contingent liabilities In the ordinary course of business, the Group enters into credit related commitments which are recorded in off-balance-sheet accounts and primarily comprise guarantees, letters of credit, undrawn loan commitments and credit card limits. Such financial commitments are recorded in the Group’s balance sheet if and when they become payable (also refer to accounting policy 10 (n) above for specific financial instruments). 23 Managed funds for and on behalf of third parties The Group manages funds for and on behalf of corporate and retail customers. These amounts do not represent the Group’s assets and are excluded from the balance sheet. For the services rendered the Group charges a fee. 24 Segment reporting A segment is a distinguishable component of the Group that is engaged either in providing products or services (business segment), or in providing products or services within a particular economic environment (geographical segment), which is subject to risks and rewards that are different from those of other segments. The Group’s primary format for segment reporting is based on business segments. The Group and the Bank have identified four primary segments: Retail, Corporate, Investment and Other. The primary segmental information is based on the internal reporting structure of business segments. Segmental result is measured by applying internal transfer prices (Note 10). 25 Earnings per share The Group presents basic and diluted earnings per share (EPS) data for its ordinary shares. Basic EPS are calculated by dividing the profit or loss attributable to ordinary shareholders of the Bank by the weighted average number of ordinary shares outstanding during the period. Diluted EPS are determined by adjusting the profit or loss attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding for the effects of all dilutive potential ordinary shares. Zagrebačka banka UniCredit Group · 2009 Annual Report 85 Financial statements I Notes to the financial statements Notes to the financial statements 1 Net interest income a) Interest and similar income - analysis by source Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Companies Individuals State and public sector Banks and other financial institutions Other organisations 1,933 2,992 1,017 308 67 6,317 1,754 2,737 676 554 62 5,783 1,696 2,477 979 299 67 5,518 1,520 2,290 616 447 62 4,935 2009 HRK million GROUP 2008 HRK million 2009 HRK million Bank 2008 HRK million 5,688 332 51 246 6,317 4,898 358 83 444 5,783 4,920 322 51 225 5,518 4,216 303 83 333 4,935 b) Interest and similar income - analysis by product Loans to and receivables from customers Debt securities Obligatory reserve with the Croatian National Bank Loans to and receivables from banks 86 2009 Annual Report · Zagrebačka banka UniCredit Group 1 Net interest income (continued) c) Interest expense and similar charges - analysis by recipient Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Companies Individuals State and public sector Banks and other financial institutions Other organisations 628 1,581 53 1,135 90 3,487 526 1,265 60 934 50 2,835 559 1,424 53 1,038 90 3,164 459 1,124 60 768 50 2,461 d) Interest expense and similar charges - analysis by product Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Current accounts and deposits from banks Current accounts and deposits from companies and other organisations Current accounts and deposits from individuals Borrowings Issued debt securities 570 769 1,581 491 76 3,487 238 632 1,269 552 144 2,835 534 701 1,424 429 76 3,164 178 566 1,124 449 144 2,461 Zagrebačka banka UniCredit Group · 2009 Annual Report 87 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 2 Net fee and commission income a) Fee and commission income Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Credit operations Credit cards Domestic payment transactions Foreign payment transactions Guarantees Investment management, brokerage and consultancy Other 19 317 500 137 87 112 95 1,267 34 318 453 151 75 217 78 1,326 11 242 455 109 68 84 66 1,035 20 247 408 121 56 160 52 1,064 b) Fee and commission expense Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Credit cards Domestic payment transactions Foreign payment transactions Other 88 2009 Annual Report · Zagrebačka banka UniCredit Group 99 57 9 18 183 86 68 11 15 180 98 55 6 14 173 85 67 6 11 169 3 Dividend income Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Dividends from associates (Note 19d) Dividends from subsidiaries Dividends from other equity securities - - 3 3 - - 3 3 23 21 3 47 30 42 3 75 4 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Foreign exchange Foreign exchange spot trading Net foreign exchange gains/(losses) from translation of monetary assets and liabilities Net trading gains/(losses) from currency derivatives Other derivative financial instruments Net trading losses from interest rate swaps Net trading gains from other derivatives Trading debt securities Financial assets designated at fair value through profit or loss Trading equity securities 257 2 277 266 381 (326) 224 (1) 274 227 421 (324) (8) 13 11 13 - 565 (5) 25 (20) (52) (17) 252 (7) 13 11 10 - 524 (5) 25 (20) (55) (17) 252 The Group enters into economic hedges of its open FX position via various derivative financial instruments, but does not apply hedge accounting. A part of the effect on income, which the results of the informal economic hedges included in the table above are intended to mitigate, is presented within net interest income. 5 Net gains and losses from investment securities Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Available-for-sale debt securities - realised loss Available-for-sale equity securities - realised gain Revaluation of replacement bonds Endowment and disposal of equity securities (15) 26 20 - 31 (13) 80 61 47 175 (15) 24 20 - 29 (13) 73 61 30 151 Zagrebačka banka UniCredit Group · 2009 Annual Report 89 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 6 Other operating income Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Rental income from investment property Gain on disposal of property and equipment Receipts from receivables previously written off Hotel operations Retail trade Gain on redemption of issued debt securities Other 43 4 1 355 2 2 91 498 52 4 7 363 2 - 85 513 6 4 1 - - 2 28 41 7 4 7 26 44 7 Operating expenses Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Personnel expenses Salaries and other personnel expenses Restructuring expenses (Note 29) Administration and marketing expenses Depreciation and amortisation Savings deposit insurance expenses Government contributions Repair and maintenance of investment property Hotel operations Retail trade Other 1,171 20 793 342 136 42 11 118 6 23 2,662 1,318 12 874 326 124 38 21 128 6 20 2,867 833 20 569 212 110 27 - - - 12 1,783 981 12 623 204 95 25 11 1,951 Personnel expenses include HRK 195 million (2008: HRK 201 million) and HRK 139 million (2008: HRK 149 million) of defined pension contributions payable into obligatory pension plans for the Group and the Bank respectively. Contributions are calculated as a percentage of employees’ gross salaries. 90 2009 Annual Report · Zagrebačka banka UniCredit Group 8 Other impairment losses and provisions The charge/(credit) to the income statement in respect of non-loan impairment losses and other provisions is analysed as follows: Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Provisions for off-balance-sheet credit risk exposure (Note 29) Provisions for court cases (Note 29) Other provisions Impairment loss on available-for-sale debt securities Impairment loss on other assets Impairment on investment in subsidiaries (Note 19d) Impairment loss on other intangible assets (Note 22) Impairment of property and equipment (Note 21) Impairment of goodwill (Note 22) 13 (12) 2 8 17 - 2 1 - 31 (23) 3 3 - - - 2 - 12 (3) 18 (1) - 8 5 - 2 - - 32 (29) 4 9 13 2 (1) 9 Income tax a) Income tax expense recognised in the income statement Group Notes 2009 2008 HRK HRK millionmillion Current income tax charge Utilisation of tax prepayment 9d Net deferred tax charge/(credit) 9c, e Total income tax expense recognised in the income statement 285 1 55 341 462 3 (72) 393 BANK Notes 2009 2008 HRK HRK millionmillion Current income tax charge Utilisation of tax prepayment 9d Net deferred tax charge/(credit) 9c, e Total income tax expense recognised in the income statement 255 1 43 299 416 3 (74) 345 Zagrebačka banka UniCredit Group · 2009 Annual Report 91 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 9 Income tax (continued) b) Reconciliation of the accounting profit and income tax expense at 20% Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Accounting profit before tax Tax calculated at rate of 20% (2008: 20%) Effect of different tax rates in Bosnia and Herzegovina Income not subject to tax Expenses not deductible for tax purposes Tax allowances (double deductions of eligible expenses) Consolidation adjustments Total income tax expense Average effective income tax rate 1,735 347 (13) (10) 15 (1) 3 341 19.7% 1,929 386 (15) (15) 29 (1) 9 393 20.4% 1,515 303 - (10) 6 - - 299 19.7% 1,739 348 (15) 13 (1) 345 19.8% c) Deferred tax asset Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Deferred tax asset Timing differences On deferred fees - from 2004 onwards On depreciation On unrealised losses on financial instruments at fair value through profit or loss On long term liabilities to employees On available-for-sale financial assets On other items Tax losses 92 2009 Annual Report · Zagrebačka banka UniCredit Group 55 13 54 19 51 - 48 - 28 8 1 8 - 113 69 12 - 5 5 164 28 8 8 6 - 101 69 12 2 131 9 Income tax (continued) c) Deferred tax asset (continued) Group TotalDeferred Tax lossesDepreciationFinancial Long term Available- Other feesinstrumentsliabilities for-saleitems at fair to financial value through employeesassets in profit fair value or lossreserve HRK HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillionmillion Balance as at 1 January 2009 Increase of deferred tax asset credited to income statement Utilisation charged to income statement Transfer from deferred tax liability Increase of deferred tax asset recognised in equity Other movements Balance as at 31 December 2009 Balance as at 1 January 2008 Increase of deferred tax asset credited to income statement Utilisation charged to income statement Transfer to deferred tax liability Balance as at 31 December 2008 164 54 5 19 69 12 - 5 66 (121) (1) 46 (44) (1) - (5) - - (6) - 11 (52) - 6 (12) - - - - 3 (2) - 1 4 113 101 - - 55 45 - - - - - - 13 25 - - 28 17 - 2 8 - 1 - 1 9 2 8 5 128 (56) (9) 164 44 (35) - 54 5 - - 5 - (6) - 19 65 (13) - 69 12 - - 12 - - (9) - 2 (2) 5 Bank TotalDeferredFinancial Long term Available- Other feesinstrumentsliabilities for-saleitems at fair to financial value through employeesassets in profit fair value or lossreserve HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillion Balance as at 1 January 2009 Increase of deferred tax asset credited to income statement Utilisation charged to income statement Increase of deferred tax asset recognised in equity Other movements Balance as at 31 December 2009 Balance as at 1 January 2008 Increase of deferred tax asset credited to income statement Utilisation charged to income statement Transfer to deferred tax liabilit Balance as at 31 December 2008 131 48 69 12 - 2 64 (106) 44 (41) 12 (53) 6 (12) - - 2 - 8 4 101 66 - - 51 39 - - 28 17 - 2 8 - 8 - 8 9 2 6 1 119 (45) (9) 131 41 (32) - 48 65 (13) - 69 12 - - 12 - - (9) - 1 2 Zagrebačka banka UniCredit Group · 2009 Annual Report 93 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 9 Income tax (continued) d) Current tax asset Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Balance as at 1 January Utilisation charged to income statement Prepaid income tax in 2009 Balance as at 31 December 5 (1) 113 117 8 (3) - 5 5 (1) 98 102 8 (3) 5 e) Deferred tax liability Group TotalDeferred Available-for feessale financial assets in fair value reserve HRK HRK HRK millionmillionmillion Balance as at 1 January 2009 Transfer to deferred tax assets Deferred tax on disposal of AFS portfolio Utilisation credited to income statement Increase of deferred tax liability charged to income statement Balance as at 31 December 2009 Balance as at 1 January 2008 Transfer from deferred tax assets Increase of deferred tax liability recognised in equity Deferred tax on disposal of AFS portfolio Utilisation credited to income statement Increase of deferred tax liability charged to income statement Balance as at 31 December 2008 6 (1) (2) (1) 1 3 4 (9) 23 (12) (2) 2 6 4 (1) - (1) 1 3 4 - - - (2) 2 4 2 (2) (9) 23 (12) 2 Bank TotalDeferred Available-for feessale financial assets in fair value reserve HRK HRK HRK millionmillionmillion Balance as at 1 January 2009 Utilisation credited to income statement Increase of deferred tax liability charged to income statement Deferred tax on disposal of AFS portfolio Balance as at 31 December 2009 Balance as at 1 January 2008 Transfer from deferred tax assets Increase of deferred tax liability recognised in equity Deferred tax on disposal of AFS portfolio Utilisation credited to income statement Increase of deferred tax liability charged to income statement Balance as at 31 December 2008 94 2009 Annual Report · Zagrebačka banka UniCredit Group 4 (1) 2 (2) 3 2 (8) 22 (12) (1) 1 4 2 (1) 2 - 3 2 - - - (1) 1 2 2 (2) (8) 22 (12) 2 9 Income tax (continued) f) Current tax liability Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Current tax liability - 159 - 166 g) Tax losses As at 31 December 2009, the subsidiaries of the Bank in Croatia have unused gross tax losses amounting to HRK 9 million (2008: HRK 32 million). Such tax losses may only be used by the company that incurred the loss to reduce taxable profits for the following 5 years. The expiry dates for unused tax losses are as follows: 2009 2008 HRK HRK millionmillion 31 December 2009 31 December 2010 31 December 2011 31 December 2012 31 December 2013 31 December 2014 Tax losses not recognised as deferred tax asset at 20% in Croatia Tax losses recognised as deferred tax asset at 20% in Croatia - - - 5 4 - 9 1 5 26 32 1 1 - 5 Zagrebačka banka UniCredit Group · 2009 Annual Report 95 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 10 Financial information by segment Customers are classified in separate segments and subsegments according to their size, with the goal of providing services of appropriate quality to clients. In measurement of segment business results internal prices are applied that are based on specific prices in appropriate currency and maturity with embedded additional adjustments. The Group and the Bank changed the methodology for presentation of segment reporting in 2009, hence it is not practicable to disclose comparative financial information. Retail segment includes: individuals, unincorporated businesses and small corporate clients. Corporate segment includes: medium and large corporate clients and similar organisations, Government and private clients. This segmentation differs from the classifications used elsewhere in these financial statements in the analysis of the balance sheet captions. For the purpose of classification in the financial statements individuals and unincorporated businesses (or retail customers) also include private clients; while companies and similar organisations and Government (or corporate entities as classified in the financial statements) also include small corporate clients. Investment segment comprises trading activities. Segment “Other” includes equity, investment in subsidiaries and associates and other assets not assigned to other segments as well as asset and liability management activities. The “Other” segment for the Group includes all subsidiaries other than UniCredit Bank dd, Mostar, as they are not allocated to primary segments. The analysis by segment is based on information used by the Bank for management purposes. 96 2009 Annual Report · Zagrebačka banka UniCredit Group 10 Financial information by segment (continued) a) Segmental income statement for 2009 - business segments Group Retail Corporate Investment Other Total Reconciliation Financial managerialto financial statements reportingstatements 2009 2009 2009 2009 2009 2009 2009 HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillion Net interest and similar income Net fee and commission income Dividend income Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities Net gains and losses from investment securities Other operating income Operating income Operating expenses Impairment losses and provisions Segment result Share of profit from associates Income tax expense Profit after taxation Attributable to: Equity holders of the Bank Minority interest Profit for the period 2,300 648 - 1,065 392 - (1) 2 - (516) 42 3 2,848 1,084 3 (18) - - 2,830 1,084 3 161 113 52 241 567 (2) 565 - 18 3,127 (1,781) (311) 1,035 - - 1,035 - 8 1,578 (412) (339) 827 - - 827 - - 53 (27) - 26 - - 26 11 439 220 (419) (3) (202) 29 (341) (514) 11 465 4,978 (2,639) (653) 1,686 29 (341) 1,374 20 33 33 (23) 10 20 - - 20 31 498 5,011 (2,662) (643) 1,706 29 (341) 1,394 1,035 - 1,035 827 - 827 26 - 26 (563) 49 (514) 1,325 49 1,374 20 - 20 1,345 49 1,394 Zagrebačka banka UniCredit Group · 2009 Annual Report 97 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 10 Financial information by segment (continued) a) Segmental income statement for 2009 - business segments (continued) Bank Retail Corporate Investment Other Total ReconciliationFinancial managerialto financialstatements reportingstatements 2009 2009 2009 2009 2009 2009 2009 HRK HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillionmillion Net interest and similar income Net fee and commission income Dividend income Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities Net gains and losses from investment securities Other operating income Operating income Operating expenses Impairment losses and provisions Segment result Income tax expense Profit for the period 98 1,946 527 - 968 334 - (1) 2 - (541) (1) 47 2,372 862 47 (18) - - 2,354 862 47 143 107 52 224 526 (2) 524 - 13 2,629 (1,439) (283) 907 - 907 - 2 1,411 (314) (286) 811 - 811 - - 53 (26) - 27 - 27 9 (7) (269) 19 - (250) (294) (544) 9 8 3,824 (1,760) (569) 1,495 (294) 1,201 20 33 33 (23) 10 20 (5) 15 29 41 3,857 (1,783) (559) 1,515 (299) 1,216 2009 Annual Report · Zagrebačka banka UniCredit Group 10 Financial information by segment (continued) b) Segmental balance sheet for 2009 - business segments Group Retail Corporate Investment Other Total managerial reporting and financial statements 2009 2009 2009 2009 2009 HRK HRK HRK HRK HRK millionmillionmillionmillionmillion Segment assets Investments in associates Current tax asset Deferred tax asset Total assets Segment liabilities Deferred tax liability Total liabilities Capital expenditure 34,743 - - - 34,743 39,086 - 39,086 - 29,332 - - - 29,332 23,882 - 23,882 - 773 - - - 773 - - - - 42,892 78 117 113 43,200 29,310 3 29,313 327 107,740 78 117 113 108,048 92,278 3 92,281 327 bank Retail Corporate Investment Other Total managerial reporting and financial statements 2009 2009 2009 2009 2009 HRK HRK HRK HRK HRK millionmillionmillionmillionmillion Segment assets Investments in subsidiaries and associates Current tax asset Deferred tax asset Total assets Segment liabilities Deferred tax liability Total liabilities Capital expenditure 29,659 26,873 773 34,386 91,691 - - - - - - 29,659 26,873 33,967 20,538 - - 33,967 20,538 - - - - 773 - - - - 918 102 101 35,507 24,174 3 24,177 175 918 102 101 92,812 78,679 3 78,682 175 Zagrebačka banka UniCredit Group · 2009 Annual Report 99 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 10 Financial information by segment (continued) c) Geographical segment information for 2009 Group Croatia Bosnia and Total Herzegovina 2009 2009 2009 HRK HRK HRK millionmillionmillion External revenue Segment assets Capital expenditure 4,315 95,166 204 696 12,882 123 5,011 108,048 327 The majority of the Bank’s operations and customers is in the Republic of Croatia, hence geographical segment information for the Bank is not presented. 100 2009 Annual Report · Zagrebačka banka UniCredit Group 11 Cash reserves Group 2009 2009 2009 2008 2008 2008 Total KunaForeign Total KunaForeign currencycurrency HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillion Cash in hand Items in course of collection Current accounts with other banks Current account with the CNB 2,227 2 1,228 - 999 2 1,690 2 955 - 735 2 1,569 3,245 7,043 2 3,245 4,475 1,567 - 2,568 789 1,921 4,402 2 1,921 2,878 787 1,524 bank 2009 2009 2009 2008 2008 2008 Total KunaForeign Total KunaForeign currencycurrency HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillion Cash in hand Items in course of collection Current accounts with other banks Current account with the CNB 1,809 1 1,217 - 592 1 1,321 2 939 - 382 2 205 3,245 5,260 - 3,245 4,462 205 - 798 67 1,921 3,311 - 1,921 2,860 67 451 Zagrebačka banka UniCredit Group · 2009 Annual Report 101 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 12 Obligatory reserve with the Croatian National Bank Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Obligatory reserve - in kuna 5,939 4,567 5,939 - in foreign currency 1,379 2,074 1,379 Mandatory CNB treasury bills - 420 - 7,318 7,061 7,318 4,567 2,074 420 7,061 The CNB determines the requirement for banks to calculate an obligatory reserve, which is required to be deposited with the CNB and held in the form of other liquid receivables. The obligatory reserve requirement as at 31 December 2009 amounted to 14% (until 10 December 2008: 17%) of kuna and foreign currency deposits, borrowings and issued debt securities. As at 31 December 2009, the required rate for the kuna part of the obligatory reserve to be deposited with the CNB amounted to 70% (2008: 70%), while the remaining 30% (2008: 30%) had to be held in the form of other liquid receivables. This includes the part of foreign currency obligatory reserve required to be held in HRK (see below). 60% of the foreign currency part of the obligatory reserve (2008: 60%) is deposited with the CNB, while the remaining 40% (2008: 40%) must be held in the form of other liquid receivables, after adjusting for the obligatory reserve requirement arising from foreign currency funds from non-residents and related parties (which is required to be held in full with the CNB). From 14 January 2009 75% (2008: 50%) of the foreign currency obligatory reserve is required to be held in HRK and is added to the kuna part of the obligatory reserve (see above). Compulsory CNB bills had to be subscribed if growth of eligible assets and off-balance-sheet items was in excess of thresholds determined by the CNB. This measure was introduced in 2007. The rate of purchase of compulsory CNB bills was 75% with maturity of 360 days from the date of subscription. The interest rate was 0.25%. The decision requiring purchase of CNB bills was abolished on 23 November 2009. 102 2009 Annual Report · Zagrebačka banka UniCredit Group 13 a) Loans to and receivables from banks Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Placements with banks 9,971 11,824 7,007 9,089 Loans to banks 1,746 674 1,746 674 11,717 12,498 8,753 9,763 Impairment allowance - Placements (24) (24) (22) (22) - Loans (53) (53) (53) (53) (77) (77) (75) (75) Net placements and loans to banks 11,640 12,421 8,678 9,688 L oans to and receivables from banks include obligatory reserve amounts, of HRK 1,127 million (2008: HRK 1,463 million), held with the Central Bank of Bosnia and Herzegovina. 13 b) Movement in impairment allowance for loans to and receivables from banks Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Balance as at 1 January 77 75 75 73 Effect of foreign exchange differences - 2 - 2 Balance as at 31 December 77 77 75 75 There were no changes in impairment allowance for loans to and receivables from banks which would have an effect on the income statement of the Group and the Bank for 2009, whilst for 2008 the only movements related to effects of foreign exchange losses. Zagrebačka banka UniCredit Group · 2009 Annual Report 103 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 14 Financial assets at fair value through profit or loss Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Debt securities held for trading Equity securities held for trading Derivative financial instruments - positive fair value Units in investment funds designated at fair value through profit or loss Equity securities designated at fair value through profit or loss 401 1 42 1,035 16 36 401 1 43 1,035 16 37 98 81 74 65 3 545 3 1,171 - 519 1,153 a) Debt securities held for trading Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Republic of Croatia bonds Other securities issued by domestic issuers Local government bonds Listed Unlisted 127 264 10 401 400 1 401 800 225 10 1,035 1,034 1 1,035 127 264 10 401 400 1 401 800 225 10 1,035 1,034 1 1,035 b) Equity securities held for trading Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Equity securities of domestic issuers - listed 104 2009 Annual Report · Zagrebačka banka UniCredit Group 1 16 1 16 14 Financial assets at fair value through profit or loss (continued) c) Derivative financial instruments Group 2009 2009 2008 2008 NotionalFair value NotionalFair value amountamount HRK HRK HRK HRK millionmillionmillionmillion Derivatives classified as held for trading - OTC products Currency derivatives Forward foreign exchange contracts Cross currency interest rate swaps Other derivatives classified as trading 2,412 2,484 691 5,587 25 14 3 42 2,271 - 320 2,591 27 9 36 BANK 2009 2009 2008 2008 NotionalFair value NotionalFair value amountamount HRK HRK HRK HRK millionmillionmillionmillion Derivatives classified as held for trading - OTC products Currency derivatives Forward foreign exchange contracts Cross currency interest rate swaps Other derivatives classified as trading 1,639 2,484 1,072 5,195 25 14 4 43 1,348 - 320 1,668 28 9 37 The Group uses cross currency interest rate swaps, foreign exchange swaps and forward foreign exchange contracts to hedge and reduce currency exposure that is inherent in the banking business. Other derivative contracts are customer driven and include mainly purchased options which are indexed to investment funds managed by the Bank’s subsidiary. The counterparties in the Bank’s derivative transactions are financial institutions (including related parties) and corporate clients with good credit rating. d) Units in investment funds designated at fair value through profit or loss Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Units in investment funds managed by related party (quoted) 98 81 74 65 98 81 74 65 Zagrebačka banka UniCredit Group · 2009 Annual Report 105 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 14 Financial assets at fair value through profit or loss (continued) e) Equity securities designated at fair value through profit or loss Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Equity securities of domestic issuers - listed 3 3 - 15 Loans to and receivables from customers and debt securities (replacement bonds) classified as loans and receivables Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Replacement bonds 1,442 1,422 1,442 1,422 Loans to and receivables from customers 68,629 66,324 59,650 56,926 70,071 67,746 61,092 58,348 a) Replacement bonds Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Replacement bonds 1,442 1,422 1,442 1,422 Replacement bonds were issued by the Croatian Government to replace the restructuring bonds of the Republic of Croatia. Replacement bonds are index-linked (with reference to the Industrial Price Coefficient) kuna denominated bonds earning interest at 5% per annum, payable semi-annually. The principal amount fully matures in 2011. The unrealised gain or loss from the indexation of these bonds is included in net gains and losses from investment securities. 106 2009 Annual Report · Zagrebačka banka UniCredit Group 15 Loans to and receivables from customers and debt securities (replacement bonds) classified as loans and receivables (continued) b) Loans to and receivables from customers - analysis by product Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Companies and similar organisations and Government (corporate entities) - in kuna 21,030 20,854 21,029 20,853 - in foreign currency 15,762 12,566 11,554 7,982 Total companies and similar organisations and Government 36,792 33,420 32,583 28,835 Impairment allowance (1,782) (1,522) (1,180) (972) Net loans to companies and similar organisations and Government 35,010 31,898 31,403 27,863 Individuals and unincorporated businesses (retail customers) - in kuna 29,944 30,439 29,841 30,346 - in foreign currency 5,552 5,534 5 5 Total individuals and unincorporated businesses 35,496 35,973 29,846 30,351 Impairment allowance (1,877) (1,547) (1,599) (1,288) Net loans to individuals and unincorporated businesses 33,619 34,426 28,247 29,063 Total gross loans 72,288 69,393 62,429 59,186 Impairment allowance (3,659) (3,069) (2,779) (2,260) 68,629 66,324 59,650 56,926 Total impairment allowance as a percentage of gross loans to and receivables from customers 5.1% 4.4% 4.5% 3.8% Included within the Group’s kuna loans are amounts linked to foreign currency, in the amount of HRK 29,130 million (2008: HRK 24,556 million) which have a EUR or USD countervalue. Included within the Bank’s kuna loans are amounts linked to foreign currency, in the amount of HRK 27,823 million (2008: HRK 23,248 million) which have a EUR or USD countervalue. Repayments of the principal and interest payments are determined in foreign currency and receivable in the kuna equivalent using the foreign exchange rate applicable on the date of payment. Zagrebačka banka UniCredit Group · 2009 Annual Report 107 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 15 Loans to and receivables from customers and debt securities (replacement bonds) classified as loans and receivables (continued) c) Movement in impairment allowance for loans to and receivables from customers The impairment loss on loans to and receivables from customers disclosed in the income statement arises from the following movements in impairment allowance for uncollectability of loans to and receivables from customers. Group Retail Corporate Total customersentities 2009 2009 2009 HRK HRK HRK millionmillionmillion Balance as at 1 January Increase in impairment losses Reversal of impairment losses on upgraded exposures Collection of amounts previously provided Impairment losses recognised in the income statement Unwinding of discount to interest income Amounts written off Effect of foreign exchange Balance as at 31 December 1,547 670 (118) (213) 339 (1) (6) (2) 1,877 1,522 558 (117) (168) 273 (1) (11) (1) 1,782 3,069 1,228 (235) (381) 612 (2) (17) (3) 3,659 Group Retail Corporate Total customersentities 2008 2008 2008 HRK HRK HRK millionmillionmillion Balance as at 1 January Increase in impairment losses Reversal of impairment losses on upgraded exposures Collection of amounts previously provided Impairment losses recognised in the income statement Unwinding of discount to interest income Amounts written off Effect of foreign exchange Balance as at 31 December 108 2009 Annual Report · Zagrebačka banka UniCredit Group 1,367 587 (175) (224) 188 (2) (10) 4 1,547 1,487 288 (55) (152) 81 (3) (42) (1) 1,522 2,854 875 (230) (376) 269 (5) (52) 3 3,069 15 Loans to and receivables from customers and debt securities (replacement bonds) classified as loans and receivables (continued) c) Movement in impairment allowance for loans to and receivables from customers (continued) Bank Retail Corporate Total customersentities 2009 2009 2009 HRK HRK HRK millionmillionmillion Balance as at 1 January Increase in impairment losses Reversal of impairment losses on upgraded exposures Collection of amounts previously provided Impairment losses recognised in the income statement Unwinding of discount to interest income Amounts written off Effect of foreign exchange Balance as at 31 December 1,288 459 (45) (97) 317 (1) (4) (1) 1,599 972 369 (68) (91) 210 (1) (1) - 1,180 2,260 828 (113) (188) 527 (2) (5) (1) 2,779 Bank Retail Corporate Total customersentities 2008 2008 2008 HRK HRK HRK millionmillionmillion Balance as at 1 January 1,150 945 2,095 Increase in impairment losses 453 168 621 Reversal of impairment losses on upgraded exposures (124) (6) (130) Collection of amounts previously provided (181) (108) (289) Impairment losses recognised in the income statement 148 54 202 Unwinding of discount to interest income (2) (3) (5) Amounts written off (10) (23) (33) Effect of foreign exchange 2 (1) 1 Balance as at 31 December 1,288 972 2,260 Zagrebačka banka UniCredit Group · 2009 Annual Report 109 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 15 Loans to and receivables from customers and debt securities (replacement bonds) classified as loans and receivables (continued) d) Concentration of credit risk by industry Commercial lending is concentrated on companies domiciled in Croatia, and on the Government. The Bank and the Group have a diversified loan portfolio within Croatia and Bosnia and Herzegovina covering all sectors of the economy. The loan portfolio of the Group and the Bank, net of impairment allowance, is analysed by industry sector in the table below: Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Loans to companies and similar organisations and Government Agriculture, forestry and fishing products Chemical products Commercial services Communications services Construction and public works Electrical materials and supplies Energy products Farm and industrial machinery Ferrous and non-ferrous minerals and metals Financial Companies Food, beverages and tobacco Hotels and restaurants Internal transport services Means of transportation Metal products Non-metallic minerals and products Office machines Other industrial products Other sales-oriented services Paper, printed material and publishing Public administration Real estate Rubber and plastic products Textile, leather and clothing Transport services by sea and air Transport-related services Other Total loans to companies and similar organisations and Government Loans to individuals and unincorporated businesses Housing loans Other loans Total loans to individuals and unincorporated businesses Total loans to and receivables from customers 110 2009 Annual Report · Zagrebačka banka UniCredit Group 1,078 305 4,836 87 6,414 302 569 122 78 318 952 605 363 3,938 235 527 216 160 3,664 441 5,943 2,628 119 244 26 275 565 881 135 5,311 43 4,501 349 762 144 92 316 1,186 567 426 3,871 306 506 230 193 3,525 466 4,540 2,092 139 204 20 281 812 1,049 272 3,668 53 6,049 258 474 120 68 159 745 488 255 3,900 191 352 216 160 3,611 159 5,429 2,626 80 220 26 253 522 824 109 4,026 32 4,100 272 676 128 61 131 919 446 284 3,840 223 400 229 194 3,456 198 3,995 2,025 89 157 20 253 776 35,010 31,898 31,403 27,863 18,592 15,027 18,836 15,590 16,453 11,794 16,707 12,356 33,619 68,629 34,426 66,324 28,247 59,650 29,063 56,926 16 Available-for-sale financial assets Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Debt securities available for sale 5,379 5,213 5,487 5,303 Equity securities available for sale 66 80 55 71 5,445 5,293 5,542 5,374 a) Debt securities available for sale Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Bonds of foreign issuers Other securities issued by foreign issuers Ministry of Finance - Treasury bills and Euro notes Republic of Croatia bonds Other securities issued by domestic issuers Listed Unlisted 2,617 511 1,218 790 243 5,379 4,159 1,220 5,379 2,274 - 2,433 449 57 5,213 2,780 2,433 5,213 2,960 511 1,020 753 243 5,487 4,465 1,022 5,487 2,648 2,185 413 57 5,303 3,118 2,185 5,303 During 2008 the Bank purchased bonds issued by its subsidiary UniCredit Bank dd, Mostar in an amount of EUR 50 million, at par. b) Equity securities available for sale Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Listed securities 26 40 15 31 Unlisted securities 40 40 40 40 66 80 55 71 Unlisted equity securities comprise a certain number of small individual investments presented at cost less impairment. There is no market for these investments. In addition, discounted cash flow techniques provide insufficiently reliable valuations due to a number of uncertainties related to the estimation of future cash flows. Management believes that there is no indication for impairment of these securities. Zagrebačka banka UniCredit Group · 2009 Annual Report 111 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 16 Available-for-sale financial assets (continued) b) Equity securities available-for-sale (continued) The principal unlisted investments held by the Group as at 31 December 2009 are: IndustryDomicile Effective holding at 31 December 2009 Allianz Zagreb dd, Zagreb Insurance Croatia 16.84% c) Reclassified financial assets Based on the Management Board’s decision, and pursuant to paragraph 50 of International Accounting Standard 39 “Financial Instruments: Recognition and Measurement”, effective from 13 January 2009, the Group and the Bank reclassified financial assets from the category at fair value through profit or loss (trading financial assets) into financial assets available for sale, in an amount of HRK 849 million, representing their fair value on 13 January 2009. Following this reclassification, any further changes in fair value of these securities which would previously have been recognised in income were recognised in a fair value reserve directly in equity, prior to any impairment effects and effects recognised on disposal. Had the assets not been reclassified, the Group’s and the Bank’s profit before tax for 2009 would have been lower by HRK 12 thousand (before impairment effects). There is no effect on equity. Subsequently the Bank recognised HRK 2 million of impairment on one of the reclassified corporate bonds. A significant part of the reclassified portfolio was disposed during the year. Additionally the Bank has also recognised HRK 2 million of general provision (net effect) in the income statement as financial assets available for sale are eligible assets for calculation of general provision. The Group and the Bank had made the reclassifications to reduce yield volatility on funds invested and protect itself from the direct influence of changes in prices of debt securities during the financial crisis. Group and Bank 1 January 2009 13 January 200931 December 2009 Carrying Fair Carrying Fair Carrying Fair value value value value value value HRK HRK HRK HRK HRK HRK millionmillionmillionmillionmillionmillion Financial assets at fair value through profit or loss reclassified into available-for-sale financial assets 840 840 849 849 246 246 840 840 849 849 246 246 112 2009 Annual Report · Zagrebačka banka UniCredit Group 16 Available-for-sale financial assets (continued) c) Reclassified financial assets (continued) The following table shows the amounts recognised in the income statement and in equity during 2009 related to the reclassified financial assets. The effects of foreign exchange have not been presented as their treatment has not changed due to reclassification. Group and Bank Income statement Equity 2009 2009 HRK HRK millionmillion Period before reclassification Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities Period after reclassification Net gains and losses from investment securities Fair value reserve Other impairment losses and provisions - impairment Other impairment losses and provisions - general provision 1 1 - (13) - - (2) (2) (17) - 17 Held-to-maturity investments Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Debt securities held to maturity Republic of Croatia bonds Local government bonds Other securities issued by domestic issuers Listed Unlisted 193 50 529 772 243 529 772 198 50 619 867 306 561 867 - 50 529 579 50 529 579 50 619 669 108 561 669 Zagrebačka banka UniCredit Group · 2009 Annual Report 113 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 18 Concentration of assets and liabilities The assets and liabilities of the Group and the Bank are significantly concentrated on amounts due from and to the Republic of Croatia, as follows: Group Notes 2009 2008 HRK HRK millionmillion Current account with the Croatian National Bank 11 3,245 1,921 Obligatory reserve with the Croatian National Bank 12 7,318 7,061 Ministry of Finance - Treasury bills 1,121 2,287 Ministry of Finance - Euro notes 97 146 Republic of Croatia bonds 1,111 1,447 Loans 4,679 3,150 Replacement bonds 15a 1,442 1,422 Prepaid income tax relating to the Bank and the Bank’s subsidiaries in Croatia 103 Receivables from State for state subsidies for housing savings 23 137 71 Accrued interest and other assets 118 97 Liabilities to the Ministry of Finance in respect of rescheduled foreign borrowings 27 (21) (42) Short-term deposits from the Republic of Croatia (14) (54) Long-term deposits from the Republic of Croatia (3) (3) Current tax liability relating to the Bank and the Bank’s subsidiaries in the Republic of Croatia - (166) Other liabilities (9) (4) 19,324 17,333 In addition, the Group had indirect exposure to the Croatian state in respect of loans and other financing granted to state funds as follows: Group 2009 2008 HRK HRK millionmillion Loans 5,017 3,046 Accrued interest and other assets 51 12 Short-term deposits (82) (130) Other liabilities (37) (26) 4,949 2,902 Net direct and indirect exposure to Croatian state, excluding corporate exposures guaranteed by the State, which are not included in the above tables, represents 22% of the total assets of the Group (2008: 19%). 114 2009 Annual Report · Zagrebačka banka UniCredit Group 18 Concentration of assets and liabilities (continued) Bank Notes 2009 2008 HRK HRK millionmillion Current account with the Croatian National Bank 11 Obligatory reserve with the Croatian National Bank 12 Ministry of Finance - Treasury bills Republic of Croatia bonds Loans Replacement bonds 15a Prepaid income tax 9d Accrued interest and other assets Liabilities to the Ministry of Finance in respect of rescheduled foreign borrowings 27 Short-term deposits from the Republic of Croatia Long-term deposits from the Republic of Croatia Current tax liability 9f Other liabilities 3,245 7,318 1,020 880 4,679 1,442 98 116 1,921 7,061 2,185 1,213 3,150 1,422 93 (21) (13) (3) - (9) 18,752 (42) (53) (3) (166) (5) 16,776 In addition, the Bank had indirect exposure to the Croatian state in respect of loans and other financing granted to state funds as follows: Bank 2009 2008 HRK HRK millionmillion Loans Accrued interest and other assets Short-term deposits Other liabilities 5,017 51 (82) (37) 4,949 3,046 12 (130) (26) 2,902 Net direct and indirect exposure to Croatian state, excluding corporate exposures guaranteed by the State, which are not included in the above tables, represents 26% of the total assets of the Bank (2008: 21%). Zagrebačka banka UniCredit Group · 2009 Annual Report 115 Financial statements I Notes to the financial statements Notes to the financial statements (Continued) 19 Investments in subsidiaries and associates a) The Group’s subsidiaries: IndustryDomicileGroup ownership as at 31 December 2009 UniCredit Bank dd, Mostar Banking Prva stambena štedionica dd, Zagreb Banking ZB Invest doo, Zagreb Fund management Centar Kaptol doo, Zagreb Property investment UPI poslovni sistem doo, Sarajevo Property management Pominvest dd, Split Property management ZABA TURIZAM doo, Zagreb Investment Marketing Zagrebačke banke doo, Zagreb Publishing Zagreb nekretnine doo, Zagreb Real estate agency ZANE BH doo, Sarajevo Real estate agency Istraturist dd, Umag Tourism Istra D.M.C. doo ATP tournament organisation Bosnia and Herzegovina Croatia Croatia Croatia Bosnia and Herzegovina Croatia Croatia Croatia Croatia Bosnia and Herzegovina Croatia Croatia 65.6% 100.0% 100.0% 100.0% 52.6% 88.7% 100.0% 100.0% 100.0% 100.0% 71.8% 71.8% b) The Bank’s associates: IndustryDomicile Effective holding as at 31 December 2009 Allianz ZB doo Obligatory Pension Fund Management Company, Zagreb Allianz ZB doo Voluntary Pension Funds Management Company, Zagreb Pension fund management Croatia 49.0% Pension fund management Croatia 49.0% c) Investments in subsidiaries and associates: Group Bank 2009 2008 2009 2008 HRK HRK HRK HRK millionmillionmillionmillion Subsidiaries Associates 116 2009 Annual Report · Zagrebačka banka UniCredit Group - 78 78 - 72 72 866 52 918 866 52 918 19 Investments in subsidiaries and associates (continued) d) Movements in investment in subsidiaries and associates: Group 2009 2008 HRK HRK millionmillion Balance as at 1 January Share of profit from associates Dividends paid from associates (Note 3) Balance as at 31 December 72 29 (23) 78 77 25 (30) 72 bank 2009 2008 HRK HRK millionmillion Balance as at 1 January Acquisition of subsidiary Impairment on investment in subsidiary Increase of investment in subsidiary Balance as at 31 December 918 - - - 918 897 14 (13) 20 918 In 2008 the Bank acquired CAIB dd from CAIB AG. This was an intra-group transaction and was accounted for at book values. The investment was fully provided for, upon acquisition along with all the resulting goodwill. CAIB dd was renamed ZABA ulaganja in 2009 and was merged into ZABA TURIZAM as at 1 October 2009. The Bank prepares discounted cash flow valuations of its major subsidiaries. In opinion of the management and in accordance with the result of valuations at the balance sheet date, there are no indication for impairment for any of the Bank’s investments in subsidiaries. Zagrebačka banka UniCredit Group · 2009 Annual Report 117 Financial statements I Notes to financial statements Notes to financial statements (Continued) 20 Investment property Group Total InvestmentAssets acquired, property but not brought into use HRKHRKHRK million million million Cost Cost as at 1 January 2009 387 387 Additions 3 - Transfers from property and equipment during the year 1 1 Brought into use - 1 Disposal (1) (1) Cost as at 31 December 2009 390 388 Accumulated depreciation Accumulated depreciation as at 1 January 2009 148 148 Charge for the year 11 11 Accumulated depreciation as at 31 December 2009 159 159 Carrying value as at 1 January 2009 239 239 Carrying value as at 31 December 2009 231 229 3 (1) 2 2 During the year the Group reclassified property with cost and carrying value of HRK 1 million, from property and equipment (Note 21) to investment property, given that its use was changed during the year. The estimated fair value of investment property held by the Group at a carrying amount of HRK 231 million amounted to HRK 252 million at the balance sheet date. The fair value is estimated by discounting expected future cash flows at discount rates that reflect current market assessment of the uncertainty in the amount and timing of the cash flows. No independent valuation was used. 118 2009 Annual Report · Zagrebačka banka UniCredit Group 20 Investment property (continued) Group Total InvestmentAssets acquired, property but not brought into use HRKHRKHRK million million million Cost Cost as at 1 January 2008 378 378 Additions 8 - Transfers from property and equipment during the year 2 2 Brought into use - 8 Disposal (1) (1) Cost as at 31 December 2008 387 387 Accumulated depreciation Accumulated depreciation as at 1 January 2008 137 137 Charge for the year 11 11 Accumulated depreciation as at 31 December 2008 148 148 Carrying value as at 1 January 2008 241 241 Carrying value as at 31 December 2008 239 239 8 (8) - During 2008 the Group reclassified property with cost and carrying value of HRK 2 million, from property and equipment (Note 21) to investment property, given that its use was changed during the year. The estimated fair value of investment property held by the Group with carrying value HRK 239 million amounted to HRK 276 million at 31 December 2008. The fair value is estimated by discounting expected future cash flows at discount rates that reflect current market assessment of the uncertainty in the amount and timing of the cash flows. No independent valuation was used. Zagrebačka banka UniCredit Group · 2009 Annual Report 119 Financial statements I Notes to financial statements Notes to financial statements (Continued) 20 Investment property (continued) Bank Investment property HRK million Cost Cost as at 1 January 2009 Transfer from property and equipment during the year Cost as at 31 December 2009 Accumulated depreciation Accumulated depreciation as at 1 January 2009 Charge for the year Accumulated depreciation as at 31 December 2009 Carrying value as at 1 January 2009 Carrying value as at 31 December 2009 46 1 47 13 1 14 33 33 During the year the Bank reclassified property, with cost and carrying value of HRK 1 million, from property and equipment (Note 21) to investment property, given that its use was changed during the year. The estimated fair value of investment property held by the Bank with carrying value HRK 33 million amounted to HRK 33 million at the balance sheet date. The fair value is estimated by discounting expected future cash flows at discount rates that reflect current market assessment of the uncertainty in the amount and timing of the cash flows. No independent valuation was used. Bank Investment property HRK million Cost Cost as at 1 January 2008 Transfer from property and equipment during the year Cost as at 31 December 2008 Accumulated depreciation Accumulated depreciation as at 1 January 2008 Charge for the year Accumulated depreciation as at 31 December 2008 Carrying value as at 1 January 2008 Carrying value as at 31 December 2008 44 2 46 12 1 13 32 33 During 2008 the Bank reclassified property, with cost and carrying value of HRK 2 million, from property and equipment (Note 21) to investment property, given that its use was changed during the year. The estimated fair value of investment property held by the Bank with carrying value HRK 33 million amounted to HRK 33 million at 31 December 2008. The fair value is estimated by discounting expected future cash flows at discount rates that reflect current market assessment of the uncertainty in the amount and timing of the cash flows. No independent valuation was used. 120 2009 Annual Report · Zagrebačka banka UniCredit Group 21 Property and equipment GRoUP TotalLand and Computers,Assets acquired, buildings vehicles and but not brought equipmentinto use HRKHRKHRKHRK million million million million Cost Cost as at 1 January 2009 4,410 2,622 1,645 143 Additions 250 - - 250 Disposals (2) (2) - Brought into use - 142 164 (306) Written-off (39) - (39) Transfers to investment property during the year (1) (1) - Transfers to intangible assets during the year (6) - (6) Cost as at 31 December 2009 4,612 2,761 1,764 87 Accumulated depreciation and impairment Accumulated depreciation and impairment as at 1 January 2009 1,842 706 1,132 4 Charge for the year 252 61 191 Impairment loss (Note 8) 1 - 1 Written-off (39) - (39) Transfers to intangible assets during the year (5) - (5) Accumulated depreciation and impairment as at 31 December 2009 2,051 767 1,280 4 Carrying value as at 1 January 2009 2,568 1,916 513 139 Carrying value as at 31 December 2009 2,561 1,994 484 83 Software is classified as either property and equipment and included in this position or as intangible assets (Note 22). During the year, property with cost and carrying value of HRK 1 million, was transferred to investment property (Note 20) in accordance with the change in the use of the underlying assets. During the year software with cost and accumulated depreciation of HRK 6 and HRK 5 million respectively, was transferred to intangible assets (Note 22). The Group wrote off certain assets from property and equipment with cost and accumulated depreciation of HRK 39 million. The carrying amount of non-depreciable land within land and buildings is HRK 104 million (2008: HRK 104 million). Certain properties of the Group are pledged as collateral for borrowings. Zagrebačka banka UniCredit Group · 2009 Annual Report 121 Financial statements I Notes to financial statements Notes to financial statements (Continued) 21 Property and equipment (continued) GRoUP TotalLand and Computers,Assets acquired, buildings vehicles and but not brought equipmentinto use HRKHRKHRKHRK million million million million Cost Cost as at 1 January 2008 4,168 2,463 1,546 Acquisition of CAIB 1 - 1 Additions 361 - - Disposals (9) (2) (7) Transfers to investment property during the year (2) (2) - Brought into use - 163 214 Written-off (109) - (109) Cost as at 31 December 2008 4,410 2,622 1,645 Accumulated depreciation and impairment Accumulated depreciation and impairment as at 1 January 2008 1,707 649 1,054 Acquisition of CAIB 1 - 1 Charge for the year 247 57 190 Disposal (6) - (6) Written-off (107) - (107) Accumulated depreciation and impairment as at 31 December 2008 1,842 706 1,132 Carrying value as at 1 January 2008 2,461 1,814 492 Carrying value as at 31 December 2008 2,568 1,916 513 159 361 (377) 143 4 4 155 139 Software is classified as either property and equipment and included in this position or as intangible assets (Note 22). During 2008, property with cost and carrying value of HRK 2 million, was transferred to investment property (Note 20) in accordance with the change in use of the underlying assets. The Group wrote off certain assets from property and equipment, with a cost of HRK 109 million and accumulated depreciation of HRK 107 million during 2008. The expense of HRK 2 million is recognised within depreciation and amortisation in operating expenses (Note 7). The carrying amount of non-depreciable land within land and buildings is HRK 104 million (2007: HRK 104 million). Certain properties of the Group are pledged as collateral for borrowings. 122 2009 Annual Report · Zagrebačka banka UniCredit Group 21 Property and equipment (continued) Bank TotalLand and Computers,Assets acquired, buildings vehicles and but not brought equipmentinto use HRKHRKHRKHRK million million million million Cost Cost as at 1 January 2009 2,310 1,055 1,148 107 Additions 122 - - 122 Transfers to investment property during the year (1) (1) - Brought into use - 33 129 (162) Written-off (27) - (27) Transfers to intangible assets during the year (6) - (6) Cost as at 31 December 2009 2,398 1,087 1,244 67 Accumulated depreciation and impairment Accumulated depreciation and impairment as at 1 January 2009 1,185 354 826 5 Charge for the year 168 22 146 Written-off (26) - (26) Transfers to intangible assets during the year (5) - (5) Accumulated depreciation and impairment as at 31 December 2009 1,322 376 941 5 Carrying value as at 1 January 2009 1,125 701 322 102 Carrying value as at 31 December 2009 1,076 711 303 62 Software is classified as either property and equipment and included in this position or as intangible assets (Note 22). During the year, property with cost and carrying value of HRK 1 million, was transferred to investment property (Note 20) in accordance with the change in the use of the underlying assets. During the year software with cost and accumulated depreciation of HRK 6 and HRK 5 million respectively was transferred to intangible assets (Note 22). The Bank wrote off certain assets from property and equipment with cost and accumulated depreciation of HRK 27 and HRK 26 million, respectively. The expense of HRK 1 million is recognised within depreciation and amortisation in operating expenses (Note 7). The carrying amount of non-depreciable land within land and buildings is HRK 6 million (2008: HRK 6 million). Zagrebačka banka UniCredit Group · 2009 Annual Report 123 Financial statements I Notes to financial statements Notes to financial statements (Continued) 21 Property and equipment (continued) BANK TotalLand and Computers,Assets acquired, buildings vehicles and but not brought equipmentinto use HRKHRKHRKHRK million million million million Cost Cost as at 1 January 2008 2,231 992 1,091 148 Additions 180 - - 180 Disposals (2) (2) - Transfers to investment property during the year (2) (2) - Brought into use - 67 154 (221) Written-off (97) - (97) Cost as at 31 December 2008 2,310 1,055 1,148 107 Accumulated depreciation and impairment Accumulated depreciation and impairment as at 1 January 2008 1,117 333 779 5 Charge for the year 165 21 144 Written-off (97) - (97) Accumulated depreciation and impairment as at 31 December 2008 1,185 354 826 5 Carrying value as at 1 January 2008 1,114 659 312 143 Carrying value as at 31 December 2008 1,125 701 322 102 Software is classified as either property and equipment and included within this position or as intangible assets (Note 22). During 2008, property with a cost and carrying value of HRK 2 million, was transferred to investment property (Note 20) in accordance with the change in use of the underlying assets. The Bank wrote off certain assets from property and equipment, with a cost of HRK 97 million and accumulated depreciation of HRK 97 million during 2008. The carrying amount of non-depreciable land within land and buildings is HRK 6 million (2007: HRK 6 million). 124 2009 Annual Report · Zagrebačka banka UniCredit Group 22 Intangible assets TotalSoftwareGoodwillLeasehold Other Assets GRoUP improvementsintangible acquired, but assets not brought into use HRKHRKHRKHRKHRKHRK million million million million million million Cost Cost as at 1 January 2009 647 355 61 166 17 48 Additions 78 - - - - 78 Written-off (8) (3) - (5) - Brought into use - 42 - 41 - (83) Transfers from property and equipment during the year 6 6 - - - Cost as at 31 December 2009 723 400 61 202 17 43 Accumulated amortisation and impairment Accumulated amortisation and impairment as at 1 January 2009 360 225 12 119 4 Charge for the year 79 55 - 24 - Written-off (8) (3) - (5) - Impairment loss (Note 8) 2 - - - 2 Transfers from property and equipment during the year 5 5 - - - Accumulated amortisation and impairment as at 31 December 2009 438 282 12 138 6 Carrying value as at 1 January 2009 287 130 49 47 13 48 Carrying value as at 31 December 2009 285 118 49 64 11 43 Software is classified as either intangible assets and included above or as property and equipment (Note 21). During the year, software with cost and accumulated depreciation of HRK 6 million and HRK 5 million respectively, was reclassified from property and equipment (Note 21). The Group wrote off certain assets from intangible assets with a cost of HRK 8 million and accumulated depreciation of HRK 8 million during the year. Goodwill represents goodwill arising on the acquisition of UniCredit Bank dd, Mostar (previously Zagrebačka banka BH dd and Universal banka dd, Sarajevo). Zagrebačka banka UniCredit Group · 2009 Annual Report 125 Financial statements I Notes to financial statements Notes to financial statements (Continued) 22 Intangible assets (continued) GRoUP TotalSoftwareGoodwillLeasehold Other Assets improvementsintangible acquired, but assets not brought into use HRKHRKHRKHRKHRKHRK million million million million million million Cost Cost as at 1 January 2008 539 286 49 140 17 47 Additions 111 - 12 - - 99 Written-off (3) (3) - - - Brought into use - 72 - 26 - (98) Cost as at 31 December 2008 647 355 61 166 17 48 Accumulated amortisation and impairment Accumulated amortisation and impairment as at 1 January 2008 280 184 - 94 2 Charge for the year 68 43 - 25 - Written-off (2) (2) - - - Impairment loss (Note 8) 14 - 12 - 2 Accumulated amortisation and impairment as at 31 December 2008 360 225 12 119 4 Carrying value as at 1 January 2008 259 102 49 46 15 47 Carrying value as at 31 December 2008 287 130 49 47 13 48 Software is classified as either intangible assets and included above or as property and equipment (Note 21). The Group wrote off certain assets from intangible assets with cost and accumulated depreciation of HRK 3 and HRK 2 million, respectively during 2008. The expense of HRK 1 million is recognised within depreciation and amortisation in operating expenses (Note 7). Goodwill represents goodwill arising on the acquisition of UniCredit Bank dd, Mostar (previously Zagrebačka banka BH dd and Universal banka dd, Sarajevo). 126 2009 Annual Report · Zagrebačka banka UniCredit Group 22 Intangible assets (continued) BANK TotalSoftwareLeasehold Other Assets improvementsintangible acquired, but assets not brought into use HRKHRKHRKHRKHRK million million million million million Cost Cost as at 1 January 2009 344 219 72 17 36 Additions 53 - - - 53 Written-off (5) (1) (4) - Brought into use - 37 27 - (64) Transfers from property and equipment during the year 6 6 - - Cost as at 31 December 2009 398 261 95 17 25 Accumulated amortisation and impairment Accumulated amortisation and impairment as at 1 January 2009 219 156 59 4 Charge for the year 43 33 10 - Impairment loss (Note 8) 2 - - 2 Transfers from property and equipment during the year 5 5 - - Written-off (5) (1) (4) - Accumulated amortisation and impairment as at 31 December 2009 264 193 65 6 Carrying value as at 1 January 2009 125 63 13 13 36 Carrying value as at 31 December 2009 134 68 30 11 25 Software is classified as either intangible assets and included above or as property and equipment (Note 21). During the year software with cost and accumulated depreciation of HRK 6 million and HRK 5 million was reclassified from property and equipment (Note 21). The Bank wrote off certain assets from intangible assets, with a cost of HRK 5 million and accumulated depreciation of HRK 5 million during 2009. Zagrebačka banka UniCredit Group · 2009 Annual Report 127 Financial statements I Notes to financial statements Notes to financial statements (Continued) 22 Intangible assets (continued) BANK TotalSoftwareLeasehold Other Assets improvementsintangible acquired, but assets not brought into use HRKHRKHRKHRKHRK million million million million million Cost Cost as at 1 January 2008 292 194 60 17 21 Additions 56 - - - 56 Written-off (4) (4) - - Brought into use - 29 12 - (41) Cost as at 31 December 2008 344 219 72 17 36 Accumulated amortisation and impairment Accumulated amortisation and impairment as at 1 January 2008 182 132 48 2 Charge for the year 38 27 11 - Impairment loss (Note 8) 2 - - 2 Written-off (3) (3) - - Accumulated amortisation and impairment as at 31 December 2008 219 156 59 4 Carrying value as at 1 January 2008 110 62 12 15 21 Carrying value as at 31 December 2008 125 63 13 13 36 Software is classified as either intangible assets and included above or as property and equipment (Note 21). The Bank wrote off certain assets from intangible assets with cost and accumulated depreciation of HRK 4 and HRK 3 million, respectively. The expense of HRK 1 million is recognised within depreciation and amortisation in operating expenses (Note 7). 128 2009 Annual Report · Zagrebačka banka UniCredit Group 23 Other assets Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Receivables in respect of customers’ debit and credit cards 474 466 378 Accrued interest - not yet due 498 398 450 Accrued interest - due 472 544 464 Accrued fees 33 34 29 Inventories 29 30 15 Receivables in course of collection 2 5 - Deferred interest expense 30 24 17 Assets acquired in lieu of uncollected receivables 32 35 29 Receivables from State for State subsidies for housing savings 137 71 - Other assets 200 210 116 1,907 1,817 1,498 Impairment allowance against assets acquired in lieu of uncollected receivables (4) (11) - Impairment allowance against other items (74) (61) (38) (78) (72) (38) 1,829 1,745 1,460 393 357 526 33 12 3 13 24 116 1,477 (2) (30) (32) 1,445 Zagrebačka banka UniCredit Group · 2009 Annual Report 129 Financial statements I Notes to financial statements Notes to financial statements (Continued) 24 Current accounts and deposits from banks Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Demand deposits - in kuna - in foreign currency Time deposits - in kuna - in foreign currency Amounts owed to subsidiaries 197 185 376 252 197 166 376 209 538 15,621 - 16,541 171 10,328 - 11,127 538 14,402 21 15,324 171 9,097 37 9,890 25 Current accounts and deposits from customers Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Individuals and unincorporated businesses Foreign currency savings accounts and time deposits 35,869 30,175 29,728 Kuna savings accounts and time deposits 7,630 12,346 7,591 43,499 42,521 37,319 Companies and similar organisations and Government Demand deposits - in kuna 5,147 5,865 5,126 - in foreign currency 4,587 4,221 1,752 Time deposits - in kuna 5,084 5,521 5,083 - in foreign currency 5,816 4,741 4,605 Amounts owed to subsidiaries - - 30 20,634 20,348 16,596 64,133 62,869 53,915 130 2009 Annual Report · Zagrebačka banka UniCredit Group 26,022 10,497 36,519 5,824 1,806 5,520 3,597 30 16,777 53,296 26 Financial liabilities at fair value through profit or loss GRoUP 2009 2009 2008 2008 NotionalFair valueNotionalFair value amount amount HRKHRKHRKHRK million million million million Derivatives classified as held for trading - OTC products Currency derivatives Forward foreign exchange contracts 6,210 42 8,684 Cross currency interest rate swaps 1,096 17 1,099 Embedded derivatives within structured savings products 328 - 580 Other derivatives classified as trading 806 15 817 8,440 74 11,180 230 21 13 15 279 Bank 2009 2009 2008 2008 NotionalFair valueNotionalFair value amount amount HRKHRKHRKHRK million million million million Derivatives classified as held for trading - OTC products Currency derivatives Forward foreign exchange contracts Cross currency interest rate swaps Embedded derivatives within structured savings products Other derivatives classified as trading 6,194 1,096 328 806 8,424 42 17 - 15 74 8,660 1,099 580 817 11,156 229 21 13 15 278 The Bank uses cross currency interest rate swaps, foreign exchange swaps and forward foreign exchange contracts to hedge and reduce the currency exposures that are inherent in any banking business. Other derivative contracts are customer driven and include mainly guaranteed deposits which are indexed to investment funds managed by the Bank’s subsidiary (embedded derivatives). Counterparties of the Bank’s derivative transactions are financial institutions (including related parties) and corporate clients with good credit rating, or in the case of the embedded derivatives described above, the Bank’s retail deposit base. Zagrebačka banka UniCredit Group · 2009 Annual Report 131 Financial statements I Notes to financial statements Notes to financial statements (Continued) 27 Borrowings Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Liabilities to the Ministry of Finance in respect of rescheduled foreign borrowings 21 42 21 Other domestic sources 2,753 2,584 2,626 Other foreign banks 5,736 6,599 4,433 Amounts owed to subsidiaries - - 38 8,510 9,225 7,118 42 2,431 4,910 137 7,520 Borrowings from domestic sources include repurchase agreements in the amount of HRK 877 million (2008: HRK 317 million) entered into by the Group and the Bank. 28 Issued debt securities The notes matured on 13 July 2009. 29 Provisions for liabilities and charges Group TotalProvisions for Provisions for Provisions for Provisions for off-balance- restructuring court cases other items -sheet credit expenses risk exposure HRKHRKHRKHRKHRK million million million million million Balance as at 1 January 2009 Net charge/(credit) to income statement Provisions used during the year Balance as at 31 December 2009 Balance as at 1 January 2008 Net charge/(credit) to income statement Provisions used during the year Balance as at 31 December 2008 132 2009 Annual Report · Zagrebačka banka UniCredit Group 453 60 (70) 443 425 74 (46) 453 237 13 - 250 260 (23) - 237 3 20 (20) 3 3 12 (12) 3 74 (12) (2) 60 75 3 (4) 74 139 39 (48) 130 87 82 (30) 139 29 Provisions for liabilities and charges (continued) BANK TotalProvisions for Provisions for Provisions for Provisions for off-balance- restructuring court cases other items -sheet credit expenses risk exposure HRKHRKHRKHRKHRK million million million million million Balance as at 1 January 2009 Net charge/(credit) to income statement Provisions used during the year Balance as at 31 December 2009 Balance as at 1 January 2008 Net charge/(credit) to income statement Provisions used during the year Balance as at 31 December 2008 351 74 (64) 361 323 65 (37) 351 185 18 - 203 214 (29) - 185 3 20 (20) 3 3 12 (12) 3 30 (1) (2) 27 30 4 (4) 30 133 37 (42) 128 76 78 (21) 133 Provisions for off-balance-sheet credit risk exposure and provisions for court cases are recognised in other impairment losses and provisions in the income statement (Note 8). Provisions for restructuring expenses are included in restructuring expenses within operating expenses in the income statement (Note 7). Provisions for other items are recognised as personnel expenses within operating expenses (Note 7) and other impairment losses and provisions (Note 8), depending on the nature of the item. Provisions for other items of the Bank and the Group as at 31 December 2009 include HRK 96 million (2008: HRK 90 million) of provisions for longterm employee incentive schemes and HRK 32 million (2008: HRK 43 million) of provisions for jubilee awards and statutory severance payments calculated in accordance with International Accounting Standard 19 “Employee Benefits”. Zagrebačka banka UniCredit Group · 2009 Annual Report 133 Financial statements I Notes to financial statements Notes to financial statements (Continued) 30 Other liabilities Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Interest payable - due 28 37 27 Interest payable - not yet due 985 695 914 Deferred interest income 356 356 276 Other deferred income 19 21 18 Salaries 208 229 161 Payables in course of settlement 205 200 101 Payables in respect of customers’ debit and credit cards 240 184 224 Payables to suppliers 55 57 22 Accrued expenses 126 126 66 Liabilities to other banks - cash collections 22 20 22 Dividends 7 7 7 Fees payable 4 - 4 Liabilities to customers for State subsidies for housing savings 137 72 - Other liabilities 68 92 45 2,460 2,096 1,887 35 636 265 20 208 120 164 28 73 20 7 56 1,632 31 Subordinated debt Subordinated debt in the amount of EUR 16 million relates to UniCredit Bank dd, Mostar with the following terms: First part of subordinated debt (Bank Austria) - approved on March 2004 in the amount of EUR 10 million, maturity of 7 years and interest rate based on six month EURIBOR + 0.59% Second part of subordinated debt (Bank Polska, Opieki) - approved on March 2005 in the amount of EUR 10 million, maturity of 10 years (at least 7 years) and a variable interest rate based on six-month EURIBOR + 2.50% The repayment of the debt is subordinated to all other liabilities of UniCredit Bank dd, Mostar. 134 2009 Annual Report · Zagrebačka banka UniCredit Group 32 Share capital Group and Bank Authorised and issued 2009 2008 OrdinaryOrdinary shares shares Issued share capital (HRK million) Number of shares as at 31 December Nominal value per share (HRK) as at 31 December 2009 1,281 64,048,391 20.00 1,281 64,048,391 20.00 Ordinary shares carry voting rights at shareholders’ meetings, subject to a minimum shareholding of one share. The Bank does not have preference shares. The shareholder structure of the Bank was as follows: 2009 % ownership UniCredit Bank Austria AG Allianz SE Other 2008 % ownership 84.21 11.72 4.07 100.00 84.21 11.72 4.07 100.00 The Bank’s shares are listed on Zagreb Stock Exchange. At 31 December 2009 the share price of the Bank’s ordinary shares quoted on the Zagreb Stock Exchange was HRK 260. Share premium As a result of the share issue in March 2007, the Bank recognised share premium in an amount of HRK 3,370 million representing the excess of the paid-in amount over the nominal value of the issued shares. Dividends The Management Board does not propose a dividend for 2009. Treasury shares At 31 December 2009, the Group and Bank held 51,372 treasury shares of the Bank (2008: 49,685) with purchase value of HRK 14 million. Own shares held as collateral The Bank holds 10,792 of its own shares as collateral for loans. Zagrebačka banka UniCredit Group · 2009 Annual Report 135 Financial statements I Notes to financial statements Notes to financial statements (Continued) 32 Share capital (continued) Regulatory capital Regulatory capital according to CNB requirements, calculated for the Bank only, is as follows: 2009 2008 HRKHRK million million Regulatory capital Tier 1 capital Issued share capital 1,281 Share premium 3,370 Retained earnings (at the beginning of the period) 7,523 Profit for the period 1,216 Legal, statutory and other reserves 785 Deductions in accordance with CNB regulations (63) Total qualifying Tier 1 capital 14,112 Tier 2 capital - Total qualifying Tier 2 capital - Deductions for investments in banks and financial institutions (525) Total regulatory capital 13,587 Capital adequacy ratio according to CNB requirements Risk weighted assets On-balance sheet 59,132 Off-balance sheet 10,985 Other off-balance sheet items 101 Foreign exchange risk 265 Position risk 697 Settlement and counterparty risk - Total risk-weighted assets 71,180 Capital adequacy ratio 19.09% 136 2009 Annual Report · Zagrebačka banka UniCredit Group 1,281 3,370 6,129 1,394 785 (30) 12,929 (525) 12,404 59,624 10,105 141 297 1,163 2 71,332 17.39% 33 Other reserves, fair value reserve and retained earnings a) Other reserves Group and Bank 2009 2008 HRKHRK million million Legal reserve Redenomination reserve Treasury share reserve Capital gains Reserve for general banking risks 64 283 109 140 189 785 64 283 109 140 189 785 Legal reserve A legal reserve has been created in accordance with Croatian law, which requires 5% of the profit for the year to be transferred to this reserve until it reaches 5% of issued share capital. The legal reserve, in the amount of up to 5% of issued share capital, can be used for covering current and prior years losses. Redenomination reserve The share capital of the Bank was originally denominated in DEM. In accordance with a shareholders’ decision reached at an Extraordinary General Assembly in February 2002, it was converted into Euro. At an Extraordinary General Assembly held in December 2004, the share capital of the Bank was converted into Kuna. The nominal value of Class I A, II B, III D and III E shares was converted from EUR 51.13 to HRK 380 each, and the nominal value of Class II C shares was converted from EUR 73.04 to HRK 540. The surplus of share capital arising on redenomination is recorded in the redenomination reserve. Treasury share reserve The reserve from treasury shares arose from previous holdings of treasury shares, subsequently sold at a net premium. Capital gains Capital gains result from transactions with treasury shares of the Bank. Reserve for general banking risks According to CNB regulations the Bank is obliged to provide reserves for general banking risks if the increase of on- and off-balance-sheet exposure exceeds 15% of previous year on- and off-balance-sheet exposure. As the Bank exceeded this threshold in 2007, the Bank allocated the amount of HRK 189 million of profit for 2007 into a reserve for general banking risk reserve. The reserve for general banking risks cannot be transferred to retained earnings or other reserves or be otherwise distributed until the expiry of a consecutive three year period in which the Bank has recorded annual growth not exceeding 15%. Zagrebačka banka UniCredit Group · 2009 Annual Report 137 Financial statements I Notes to financial statements Notes to financial statements (Continued) 33 Other reserves, fair value reserve and retained earnings (continued) b) Fair value reserve Fair value reserve includes unrealised gains and losses on changes in the fair value of financial assets available for sale as well as translation differences on non-monetary financial assets available for sale, net of income tax. As at 31 December 2009 the accumulated loss on fair value reserve amounted to HRK 5 million (2008: gain of HRK 9 million) and loss of HRK 31 million (2008: gain of HRK 11 million) for the Group and the Bank respectively. c) Retained earnings Retained earnings include accumulated profits from prior years and a translation reserve which is used to record differences arising from the retranslation of assets and liabilities, and income and expense of foreign subsidiaries, on consolidation. 34 Cash and cash equivalents GroupNote 2009 2008 HRKHRK million million Cash in hand 11 Items in course of collection 11 Current accounts with other banks 11 Current account with the CNB 11 2,227 2 1,569 3,245 7,043 1,690 2 789 1,921 4,402 BankNote 2009 2008 HRKHRK million million Cash in hand 11 Items in course of collection 11 Current accounts with other banks 11 Current account with the CNB 11 138 2009 Annual Report · Zagrebačka banka UniCredit Group 1,809 1 205 3,245 5,260 1,321 2 67 1,921 3,311 35 Managed funds for and on behalf of third parties and custody services The Bank and the Group provide custody services to banks and customers, including investment and pension funds. The Group also manages regulated open ended funds in Croatia, which are quoted over the counter. The Group and the Bank earn fee income related to these services. The Bank and the Group also provide portfolio management services to private customers, and also manage a number of loans on behalf of third parties. These assets are not assets of the Bank and the Group and are not recognised in the Bank’s and the Group’s balance sheets. Group 2009 2008 HRKHRK million million Assets under custody Investment fund assets under management Assets under portfolio management Loans managed on behalf of third parties 37,176 4,370 133 452 42,131 26,064 3,525 147 475 30,211 Fees earned in relation to custody services, assets under management in investment funds managed by the Group, portfolio management and loans managed on behalf of third parties amounted to HRK 91 million (2008: HRK 179 million). Custody fees are related to custodian activities provided to companies, banks and individuals, and investment and pension funds. Portfolio management fees are related to portfolio management for and on behalf of customers. BANK 2009 2008 HRKHRK million million Assets under custody Loans managed on behalf of third parties 37,176 351 37,527 26,064 372 26,436 Fees earned in relation to custody services and loans managed on behalf of third parties for the Bank amounted to HRK 29 million (2008: HRK 42 million). Zagrebačka banka UniCredit Group · 2009 Annual Report 139 Financial statements I Notes to financial statements Notes to financial statements (Continued) 36 Commitments and contingencies a) Off-balance-sheet exposure The aggregate amounts of outstanding guarantees, letters of credit, undrawn lending commitments and unused credit card limits at the year end were: Group 2009 2008 HRKHRK million million Foreign currency guarantees Kuna guarantees Foreign currency letters of credit Undrawn lending commitments Credit card limits and other items 3,655 3,128 643 9,095 5,234 21,755 3,479 3,009 977 11,277 4,717 23,459 BANK 2009 2008 HRKHRK million million Foreign currency guarantees Kuna guarantees Foreign currency letters of credit Undrawn lending commitments Credit card limits and other items 2,759 3,128 618 8,727 4,301 19,533 2,490 3,009 928 10,653 3,862 20,942 b) Litigation The Group and the Bank are subject to a number of legal actions taken against them. In the opinion of the Management Board the claims which are likely to be lost are fully provided for and, including principal and accrued interest, amounted to HRK 60 million for the Group (2008: HRK 74 million) and HRK 27 million for the Bank (2008: HRK 30 million). 140 2009 Annual Report · Zagrebačka banka UniCredit Group 37 Related party transactions The Bank is the parent of the Zagrebačka banka Group. The ultimate controlling party of the Group is UniCredit S.p.A. The key shareholders of the Bank and of the Group are UniCredit Bank Austria AG (a subsidiary of UniCredit S.p.A.) and Allianz SE with holdings of 84.21% (2008: 84.21%) and 11.72% (2008: 11.72%) of the Bank’s shares respectively at year end. The remaining 4.07% (2008: 4.07%) of the shares are publicly held. The Bank considers that it has an immediate related party relationship with its key shareholders and their subsidiaries; its subsidiaries and associates; the investment funds managed by one of its subsidiaries, ZB Invest; the pension funds managed by its associates; Supervisory Board members, Management Board members and other executive management (together “key management personnel”); close family members of key management personnel; and entities controlled, jointly controlled or significantly influenced by key management personnel and their close family members, in accordance with the definitions contained in International Accounting Standard 24 “Related Party Disclosures” (“IAS 24”). a) Key transactions with immediate related parties The Bank had significant borrowings in the amount of HRK 3,468 million (2008: HRK 3,855 million) and deposits of HRK 14,476 million (2008: HRK 4,264 million) from UniCredit Bank Ireland and UniCredit Bank Austria AG as at 31 December 2009. As a result, the Bank recorded HRK 651 million (2008: HRK 268 million) of interest expense in relation to UniCredit Bank Ireland and UniCredit Bank Austria AG. The Bank recorded HRK 2.8 million (2008: HRK 2 million) in costs in respect of employees of UniCredit S.p.A. seconded to Zagrebačka banka in managerial functions. The Bank entered into structured derivative financial transactions related to structured investment products with UniCredit Bank AG (former HVB) which resulted in the recognition of gains of HRK 416 thousand (2008: loss of HRK 35 million) in the Bank’s income statement. In 2009 and 2008 the Bank entered into derivative financial transactions in the form of interest rate swaps, cross currency interest rate swaps and FX swaps with UniCredit Bank AG resulting in the recognition of a gain of HRK 33 million (2008: loss of HRK 7 million) in the Bank’s income statement. The Bank entered into derivative financial transactions related to interest rate swaps, cross currency interest rate swaps and FX swaps with UniCredit CAIB AG, resulting in the recognition of a loss of HRK 9.6 million (2008: loss of HRK 3.4 million) in the Bank’s income statement. The Bank entered into derivative financial transactions related to forward contracts with UniCredit CAIB AG, resulting in the recognition of a gain of HRK 215 million (2008: loss of HRK 301 million) in the Bank’s income statement. Zagrebačka banka UniCredit Group · 2009 Annual Report 141 Financial statements I Notes to financial statements Notes to financial statements (Continued) 37 Related party transactions (continued) a) Key transactions with immediate related parties (continued) The Bank earned income from distribution services to related parties engaged in insurance, leasing and pension fund management as follows: Income from distributionDividend income 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Allianz Zagreb (insurance) Allianz ZB - obligatory pension fund management company Allianz ZB - voluntary pension funds management company UniCredit leasing 9 - 6 2 17 15 3 7 2 27 - 23 - - 23 30 30 The above amounts are not eliminated on consolidation. The Bank also earns income and incurs expense on transactions with its subsidiaries, which are eliminated on consolidation. These include distribution fee income earned from ZB Invest, which manages regulated investment funds in Croatia, and fees payable to Zagreb nekretnine for property valuations. The Bank recognised dividend income from subsidiaries in the amount of HRK 21 million (2008: HRK 42 million). The majority of other income and expense with subsidiaries represents interest income and expense. The majority of exposure and liabilities with subsidiaries represents lending, and in the case of ZB Invest, includes investments into investment funds managed by ZB Invest. Key management personnel held 60,455 shares in the Bank (2008: 91,379 shares) at year end. Included in loans to and receivables from customers are HRK 39 million (2008: HRK 27 million) in respect of loans and receivables granted to key management personnel. During 2009 the Bank recognised HRK 2 million (2008: HRK 1 million) of interest from loans to key management personnel granted at annual interest rates from 4.9% to 13.99% (2008: from 4.66% to 11.40%). Included in current accounts and deposits from customers are HRK 45 million of deposits from key management personnel (2008: HRK 42 million). During 2009 the Bank recognised interest of HRK 2 million (2008: HRK 1 million) on these liabilities at annual interest rates from 0.05% to 6.25% (2008: from 0.06% to 5.81%). 142 2009 Annual Report · Zagrebačka banka UniCredit Group 37 Related party transactions (continued) b) Amounts arising from transactions with immediate related parties Assets and liabilities and off-balance-sheet exposure and income and expense as at and for the year ended 31 December 2009, arising from key transactions with related parties, were as follows: Exposure*Liabilities IncomeExpense HRK HRK HRK HRK million million million million Shareholders or fellow subsidiaries UniCredit Bank Austria AG 3,298 15,557 UniCredit Bank Austria AG Group - other 87 799 UniCredit Bank AG 66 10 UniCredit Bank AG Group - other - 1 UniCredit S.p.A. 130 - UniCredit Group - other 5 2,679 Allianz SE Group - other 35 32 Total key shareholders 3,621 19,078 Subsidiaries Prva stambena štedionica 6 40 UniCredit Bank dd, Mostar 379 19 Istraturist 32 2 ZB Invest 3 12 Zagreb nekretnine - 1 Centar Kaptol 23 8 Marketing Zagrebačke banke - 2 Pominvest - 5 ZABA TURIZAM - 1 Total subsidiaries 443 90 Key management personnel** Supervisory Board - 3 Other key management personnel 36 46 Total 4,100 19,217 32 236 73 1 2 - 38 382 582 121 4 3 5 87 802 4 14 7 30 1 - - - - 56 2 1 4 1 4 3 15 - 2 440 2 819 *Exposure comprises loans, interest and other receivables and HRK 139 million (2008: HRK 128 million) of off-balance-sheet exposures, whereof HRK 4 million (2008: HRK 5 million) relates to key management personnel. **Expense amounts relating to key management personnel do not include remuneration. Information on management remuneration is disclosed in Note 37c. In addition to the direct exposure to ZB Invest, at year end the Bank had an investment of HRK 74 million (Group: HRK 98 million) in investment funds managed by ZB Invest. In addition to direct exposure to subsidiaries, the Bank’s investment in subsidiaries at year end amounted to HRK 866 million (2008: HRK 866 million). Zagrebačka banka UniCredit Group · 2009 Annual Report 143 Financial statements I Notes to financial statements Notes to financial statements (Continued) 37 Related party transactions (continued) c) Remuneration paid during the year to Management Board and other key management personnel 2009 2008 HRK HRK million million Management Board Short-term benefits - salaries paid during current year in respect of current year - bonuses paid during current year in respect of prior year - paid during current year in respect of prior years Long-term benefits - insurance policies paid during current year Distribution of management bonus in shares - bonuses paid during current year in respect of prior year - paid during current year in respect of prior years Total 8 7 5 9 - 1 1 - 1 22 8 8 26 2009 2008 HRK HRK million million Other key management personnel Short-term benefits - salaries paid during current year in respect of current year - bonuses paid during current year in respect of prior year - paid during current year in respect of prior years Long-term benefits - insurance policies paid during current year Distribution of management bonus in shares - bonuses paid during current year in respect of prior year - paid during current year in respect of prior years Total 20 9 5 18 - 1 1 - - 35 8 7 34 Included in other key management personnel are 45 key employees (2008: 43 key employees). d) Shareholdings of the Supervisory and Management Board members The table below details shares in the Bank held by members of the Management Board and Supervisory Board and by companies whose interests are represented by members of the Supervisory Board at 31 December 2009. Number of ordinary shares Companies represented on the Supervisory Board UniCredit Bank Austria AG Allianz SE 53,933,857 7,504,639 Member of the Supervisory Board Prof Jakša Barbić, PhD 22,154 Members of the Management Board Franjo Luković Milivoj Goldštajn Sanja Rendulić Marko Remenar Miljenko Živaljić Daniela Roguljić Novak Mario Agostini 144 2009 Annual Report · Zagrebačka banka UniCredit Group 11,095 4,432 11,656 231 1,400 4,022 - 38 Risk management This section provides details of the Group’s exposure to risk and describes the methods used by management to identify, measure and manage risk in order to safeguard capital. The most important types of financial risk to which the Group is exposed are credit risk, liquidity risk, market risk, and operating risk. Market risk includes currency risk, interest rate risk and price risk. An integrated system of risk management is being established at the Group level by introducing a set of policies and procedures, determining the limits of risk levels acceptable to the Group and monitoring its implementation. The limits are set according to the amount of regulatory capital and apply to all types of risk. Additionally, the Group sets limits for annual potential loss measured by Value-at-Risk techniques for currency risk exposure and securities price risk exposure. Methodologies and models for managing operational risk are being developed. Accepted principles of risk management have been implemented in all subsidiaries. 38.1. Credit risk The Group is subject to credit risk through its lending and investing activities and in cases where it acts as an intermediary on behalf of customers or other third parties. The risk that counterparties to financial instruments might default on their obligations is monitored on an ongoing basis. To manage the level of credit risk, the Group evaluates debtors’ creditworthiness and in order to minimise credit risk, obtains collateral. At the balance sheet date the Group credit risk exposure to financial instruments classified at fair value through profit or loss or as available for sale is represented by the positive fair value of these instruments, as recorded on the balance sheet. Notional amounts disclosed in the notes to the financial statements do not represent the amounts to be exchanged by the parties in derivative transactions and do not measure the Group’s exposure to credit or market risks. The amounts to be exchanged are based on the terms of the derivatives. The Group’s primary exposure to credit risk arises from loans to and receivables from customers. The amount of credit exposure in this regard, and in respect of held-to-maturity debt securities recognised at amortised cost, is represented by the carrying amounts of the assets on the balance sheet. In addition, the Group is exposed to the credit risk in respect of the off-balance-sheet items through commitments arising from unused facilities and guarantees issued, as disclosed in Note 36a. Exposure to credit risk is managed in accordance with the Group’s policies and with the regulatory requirements of the Croatian National Bank. Credit exposures to portfolios and individual client/group exposures are reviewed on a regular basis taking into account limits set. Any proposed substantial increase in credit exposure is reviewed by Risk Management Division prior to the granting and during the monitoring phase and are authorised at an appropriate decision-making level. The Credit Committee is regularly informed of all significant changes in quantity and quality of the portfolio, including proposed impairment losses. Credit risk assessment is continuously monitored and reported, thus enabling the early identification of impairment in the credit portfolio. The Group continually applies prudent methods and models in the process of credit risk assessment. The majority of credit risk exposures are secured with collateral in the form of cash, guarantees, mortgages and other forms of security. Zagrebačka banka UniCredit Group · 2009 Annual Report 145 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.1. Credit risk (continued) Maximum exposure to credit risk Credit risk exposure relating to on-balance sheet assets is as follows: Notes Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Current accounts with CNB and other banks 11 4,816 2,712 3,451 1,990 Obligatory reserve with the Croatian National Bank 12 7,318 7,061 7,318 7,061 Loans to and receivables from banks 13a 11,640 12,421 8,678 9,688 Financial assets at fair value through profit or loss - Debt securities 14a 401 1,035 401 1,035 - Derivative financial instruments 14c 42 36 43 37 Replacement bonds 15a 1,442 1,422 1,442 1,422 Loans to and receivables from customers 15b 68,629 66,324 59,650 56,926 Available-for-sale debt securities 16a 5,379 5,213 5,487 5,303 Held-to-maturity investments 17 772 867 579 669 Other assets 1,768 1,680 1,416 1,409 Total credit risk exposure relating to on-balance sheet assets 102,207 98,771 88,465 85,540 Credit risk exposure relating to off-balance sheet items is as follows: Guarantees 36a 6,783 6,488 5,887 5,499 Letters of credit 36a 643 977 618 928 Undrawn lending commitments and other credit related commitments 36a 14,329 15,994 13,028 14,515 Total credit risk exposure relating to off-balance sheet items 21,755 23,459 19,533 20,942 Total credit risk exposure 123,962 122,230 107,998 106,482 The table above shows the maximum credit risk exposure for the Group and the Bank as at 31 December 2009 and 31 December 2008, without taking into account collateral held. On-balance-sheet assets, shown above are based on net carrying amounts as reported in the balance sheet. The exposure shown in the table above is presented net of impairment losses. 64.8% (2008: 64.4%) and 63.3% (2008: 62.6%) of the maximum exposure is derived from loans to and receivables from banks and customers for the Group and the Bank, respectively. Undrawn lending commitments and other credit related commitments represent 11.6% (2008: 13.1%) and 12.1% (2008: 13.6%) of the maximum exposure for the Group and the Bank, respectively. Management is confident in its ability to continue to control and maintain minimum exposure to credit risk for the Group resulting from both its loan portfolio and undrawn lending commitments based on the following: • 94.1% (2008: 95.3%) of loans to and receivables from customers for the Group and 94.5% (2008: 96.5%) for the Bank are classified into risk category A (performing loans) • 89.6% (2008: 87.9%) of loans to and receivables from customers for the Group and 89.6% (2008: 87.2%) for the Bank are considered to be neither past due nor impaired • 5.9% (2008: 4.7%) loans to and receivables from customers for the Group and 5.5% (2008: 3.5%) for the Bank are considered to be impaired • loans to and receivables from customers are backed by various forms of collateral 146 2009 Annual Report · Zagrebačka banka UniCredit Group 38 Risk management (continued) 38.1. Credit risk (continued) • management considers loans to and receivables from customers to be sufficiently covered by impairment allowance and collateral. Impairment and provisioning policies Group’s rating 2009 2008 HRK millionHRK million Loans to and Impairment Loans to and Impairment receivables from allowance receivables from allowance customers customers A B1 B2 B3 C Total 67,487 1,702 843 194 2,062 72,288 907 237 343 110 2,062 3,659 66,109 883 474 121 1,806 69,393 898 109 195 61 1,806 3,069 BANK’s rating 2009 2008 HRK millionHRK million Loans to and Impairment Loans to and Impairment receivables from allowance receivables from allowance customers customers A B1 B2 B3 C Total 59,018 945 790 193 1,483 62,429 746 127 313 110 1,483 2,779 57,094 290 406 121 1,275 59,186 722 45 157 61 1,275 2,260 • Impairment allowance for A graded loans relates to general provision. • Impairment allowance as a percentage of gross loans and receivables from customers amounted to 5.1% (2008: 4.4%) for the Group and 4.5% (2008: 3.8%) for the Bank. • The increase in allowances on both the corporate and retail portfolio in 2009 reflects the effect of the global financial crisis. • For the purpose of presentation in the above table, performing loans in the Bank’s banking subsidiary in Bosnia and Herzegovina, which are provided for at 5% - 15% in accordance with the FBA requirements has been included in category A as interest still accrues on balance sheet for these loans. Also, the general provision for the Group as recognised and disclosed in these financial statements includes the provision for these loans. For the purpose of presentation of the remaining tables on credit risk in this note, these loans are treated as impaired loans. Zagrebačka banka UniCredit Group · 2009 Annual Report 147 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.1. Credit risk (continued) Uncertainty related to valuation of real estate collateral The majority of housing loans are secured by mortgages over residential property. A significant part of the corporate portfolio is secured by mortgages over different types of property. The Croatian real estate market, commercial and residential alike, has been illiquid since the end of 2007 and there are currently a limited number of transactions, despite significant decrease in prices in the second half of 2009. The decrease in prices and illiquidity of the real estate market have an adverse effect on the recoverability of assets and the timing thereof in cases when the borrower experiences financial difficulty and the Bank relies on collateral to collect the asset. Loans to and receivables from customers Loans to individuals and Group Bank unincorporated businesses 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Neither past due nor impaired Past due but not impaired Impaired Gross Less: impairment allowance Net 32,043 1,717 1,736 35,496 (1,877) 33,619 31,680 2,854 1,439 35,973 (1,547) 34,426 26,618 1,704 1,524 29,846 (1,599) 28,247 26,290 2,817 1,244 30,351 (1,288) 29,063 Loans to COMPANIES and Group Bank organisations and Government 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Neither past due nor impaired Past due but not impaired Impaired Gross Less: impairment allowance Net 32,751 1,509 2,532 36,792 (1,782) 35,010 29,372 2,729 1,319 33,420 (1,522) 31,898 29,306 1,390 1,887 32,583 (1,180) 31,403 25,323 2,664 848 28,835 (972) 27,863 The total impairment provision for loans and receivables from customers amounted to HRK 3,659 million (2008: HRK 3,069 million) for the Group, out of which HRK 2,752 million (2008: HRK 2,171 million) represents specific provision for impairment loses and the remaining amount of HRK 907 million represents the general provision (2008: HRK 898 million) calculated in accordance with regulatory requirements. The total impairment provision for loans to and receivables from customers amounted to HRK 2,779 million (2008: HRK 2,260 million) for the Bank of which HRK 2,033 million (2008: HRK 1,538 million) represents specific provision and the remaining amount of HRK 746 million represents the general provision (2008: HRK 722 million). Further information and movement in the impairment allowance for loans to and receivables form customers is shown in Note 15c. 148 2009 Annual Report · Zagrebačka banka UniCredit Group 38 Risk management (continued) 38. 1. Credit risk (continued) a) Loans to and receivables from customers neither past due nor impaired The credit quality of the loans and receivables from customers portfolio that was neither past due nor impaired can be assessed by the internal rating system adopted by the Group as follows: Group’s ratingGradeDescription of the grade 1 2 Standard monitoring Special monitoring Clients with regular repayment and below average ratio of income and exposure Clients with occasional defaults in repayment of loan All loans and receivables from customers neither past due nor impaired are regularly monitored and systematically reviewed in order to identify any anomaly or warning signals and to react accordingly. The analysis of gross exposures which are neither due nor impaired by type of loan or borrower is as follows: Loans to retail customers Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Cash and consumer loans Credit cards and overdrafts Housing loans Unincorporated businesses Other loans Total 8,395 2,900 17,779 870 2,099 32,043 8,532 2,645 17,308 964 2,231 31,680 5,443 2,524 15,689 863 2,099 26,618 5,560 2,381 15,162 956 2,231 26,290 Loans to corporate entities Group Bank 2009 2008 2009 2008 HRKHRKHRKHRK million million million million Large Medium Small Total 20,788 9,438 2,525 32,751 16,151 10,232 2,989 29,372 19,067 8,356 1,883 29,306 13,934 9,088 2,301 25,323 Rescheduled loans and receivables The Group and the Bank rescheduled certain loans to customers during the year, with the aim of improving their ultimate recoverability. This is generally in response to the deterioration of the borrowers’ financial position or to prevent it. Following the restructuring the loans remain graded as performing loans until there are clear signs of default. Whenever possible, the Group’s position was improved by obtaining additional instruments of collateral. Zagrebačka banka UniCredit Group · 2009 Annual Report 149 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.1. Credit risk (continued) a) Loans to and receivables from customers neither past due nor impaired (continued) Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Standard monitoring Special monitoring Total 8,315 81 8,396 2,528 371 2,899 17,746 34 17,780 830 39 869 2,099 - 2,099 31,518 525 32,043 20,251 537 20,788 8,805 633 9,438 2,390 135 2,525 31,446 1,305 32,751 BANK Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Standard monitoring Special monitoring Total 5,443 - 5,443 2,174 350 2,524 15,689 - 15,689 824 39 863 2,099 - 2,099 26,229 389 26,618 18,636 431 19,067 7,862 494 8,356 1,807 76 1,883 28,305 1,001 29,306 Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Standard monitoring Special monitoring Total 8,441 91 8,532 1,503 1,142 2,645 17,252 56 17,308 934 30 964 2,231 - 2,231 30,361 1,319 31,680 15,631 520 16,151 10,128 104 10,232 2,899 90 2,989 28,658 714 29,372 BANK Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Standard monitoring Special monitoring Total 5,560 - 5,560 1,250 1,131 2,381 15,162 - 15,162 150 2009 Annual Report · Zagrebačka banka UniCredit Group 926 30 956 2,231 - 2,231 25,129 1,161 26,290 13,633 301 13,934 9,037 51 9,088 2,266 35 2,301 24,936 387 25,323 38 Risk management (continued) 38.1. Credit risk (continued) b) Loans to and receivables from customers past due but not impaired Loans and receivables from customers less than 90 days due are not considered impaired, unless other information confirms otherwise. The gross amount of loans and receivables with customers that were past due but not impaired for the Group and the Bank were as follows: Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Past due up to 30 days Past due 30 - 60 days Past due 60 - 90 days Past due over 90 days Total 293 88 4 1 386 171 30 16 3 220 582 193 5 54 834 38 27 7 20 92 134 39 1 11 185 1,218 377 33 89 1,717 56 191 83 146 476 133 186 58 328 705 73 64 14 177 328 262 441 155 651 1,509 BANK Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Past due up to 30 days Past due 30 - 60 days Past due 60 - 90 days Past due over 90 days Total 292 86 3 1 382 171 30 16 3 220 581 189 2 53 825 38 27 7 20 92 134 39 1 11 185 1,216 371 29 88 1,704 55 191 82 84 412 119 184 57 313 673 69 57 13 166 305 243 432 152 563 1,390 Zagrebačka banka UniCredit Group · 2009 Annual Report 151 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.1. Credit risk (continued) b) Loans to and receivables from customers past due but not impaired (continued) Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Past due up to 30 days Past due 30 - 60 days Past due 60 - 90 days Past due over 90 days Total 634 102 8 3 747 158 32 15 3 208 1,370 175 6 40 1,591 46 21 4 26 97 173 35 1 2 211 2,381 365 34 74 2,854 194 16 28 2,065 2,303 39 38 51 115 243 97 32 13 41 183 330 86 92 2,221 2,729 BANK Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Past due up to 30 days Past due 30 - 60 days Past due 60 - 90 days Past due over 90 days Total 628 98 3 1 730 155 29 13 1 198 1,362 175 5 39 1,581 152 2009 Annual Report · Zagrebačka banka UniCredit Group 46 21 4 26 97 173 35 1 2 211 2,364 358 26 69 2,817 194 - 26 2,033 2,253 38 36 48 113 235 97 29 12 38 176 329 65 86 2,184 2,664 38 Risk management (continued) 38.1. Credit risk (continued) c) Loans to and receivables from customers past due and impaired The breakdown of the individually impaired loans and receivables from customers shown net of impairment provision are as follows: Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Impaired loans 72 34 137 56 55 354 734 332 152 1,218 Bank Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2009 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Impaired loans 50 29 122 56 55 312 617 320 130 1,067 Group Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Impaired loans 53 27 101 56 35 272 3 242 70 315 BANK Retail customers Corporate entities As at 31Cash andCredit HousingUnincorpo-Other TotalLargeMediumSmall Total December 2008 consumer cards and loans rated loans loans overdrafts businesses HRKHRKHRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million million million Impaired loans 43 23 95 56 35 252 - 237 65 302 Impaired loans to and receivables from customers are in the opinion of the Management Board sufficiently covered with impairment allowance and collateral. Zagrebačka banka UniCredit Group · 2009 Annual Report 153 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.2. Liquidity risk Liquidity risk arises in the general funding of the Group’s activities and in the management of positions. It includes both the risk of being unable to fund assets at appropriate maturities and rates and the risk of being unable to liquidate an asset at a reasonable price and in an appropriate timeframe. The Group has access to a diverse funding base. Funds are raised using a broad range of instruments including various types of retail and corporate deposits, borrowings, issued debt securities, subordinated debt and share capital. This enhances funding flexibility, limits dependence on any one source of funds and generally lowers the cost of funds. The Group strives to maintain a balance between continuity of funding and flexibility through the use of liabilities with a range of maturities. The Group continually assesses liquidity risk by identifying and monitoring changes in funding required to meet business goals and targets set in terms of the overall Group strategy. In addition, the Group holds a portfolio of liquid assets as a part of its liquidity risk management strategy. The Group adjusts its business activities in compliance with liquidity risk according to legislation and internal policies for maintenance of liquidity reserves, matching of assets and liabilities, limits and preferred liquidity ratios. Needs for short-term liquidity are planned every month for a period of six months and controlled and maintained daily. The Asset and Liability Management (“ALM”) Department manages liquidity reserves daily, ensuring also the accomplishment of all customer needs. The expected outflows projected by the Bank and Group based on the financial liabilities as at 31 December 2009 and including expected interest thereon are as follows. GroupUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRK million million million million million million Liabilities Current accounts and deposits from banks 4,933 395 3,549 7,893 397 Current accounts and deposits from customers 28,210 7,458 21,360 7,859 834 Financial liabilities at fair value through profit or loss - - 74 - - Borrowings 1,209 509 823 4,448 2,271 Subordinated debt - 14 16 15 87 Other liabilities 332 10 1,995 98 24 Total expected outflow 34,684 8,386 27,817 20,313 3,613 17,167 65,721 74 9,260 132 2,459 94,813 GroupUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRK million million million million million million Liabilities Current accounts and deposits from banks Current accounts and deposits from customers Financial liabilities at fair value through profit or loss Borrowings Issued debt securities Subordinated debt Other liabilities Total expected outflow 154 2009 Annual Report · Zagrebačka banka UniCredit Group 5,253 30,887 1 3,148 11 - 208 39,508 3,335 7,162 - 320 23 15 1,652 12,507 881 16,590 278 1,399 3,333 16 145 22,642 1,483 9,222 - 4,436 - 49 65 15,255 415 714 - 1,003 - 118 26 2,276 11,367 64,575 279 10,306 3,367 198 2,096 92,188 38 Risk management (continued) 38.2. Liquidity risk (continued) BANKUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRK million million million million million million Liabilities Current accounts and deposits from banks Current accounts and deposits from customers Financial liabilities at fair value through profit or loss Borrowings Other liabilities Total expected outflow 4,935 22,695 - 1,239 - 28,869 395 7,031 - 451 - 7,877 2,340 19,511 74 621 1,887 24,433 7,871 5,400 - 3,551 - 16,822 397 444 - 1,827 - 2,668 15,938 55,081 74 7,689 1,887 80,669 BANKUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRK million million million million million million Liabilities Current accounts and deposits from banks Current accounts and deposits from customers Financial liabilities at fair value through profit or loss Borrowings Issued debt securities Other liabilities Total expected outflow 5,246 25,506 - 3,279 11 - 34,042 3,335 6,534 - 260 23 1,632 11,784 71 14,810 278 791 3,333 - 19,283 1,011 7,325 - 3,548 - - 11,884 415 530 - 393 - - 1,338 10,078 54,705 278 8,271 3,367 1,632 78,331 Zagrebačka banka UniCredit Group · 2009 Annual Report 155 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.3. Market risk Market risk has a direct impact of fluctuations in market prices on the income and/or asset position of the Group or individual Group subsidiaries. Effective from 31 March 2010 the new Basel II Credit Institutions Law comes in force. The Law will implement significant changes in terms of market risk management and reporting, based on Basel II principles. Market risk measurement techniques a) Value at Risk The Group applies a Value-at-Risk methodology (VaR) to its trading and non-trading portfolios, to estimate the market risk of position held and the maximum losses expected. The Management Board, in cooperation with UniCredit Bank Austria AG, sets limits on the value of risk that may be accepted for Group, trading and non-trading activities separately, which are monitored on a daily basis by Market Risk Management. VaR is a statistically based estimate of the potential loss on the current portfolio from adverse market movements. It expresses the expected maximum amount that the Group might lose, to a predefined level of confidence and for a certain ‘holding period’ until positions can be closed. The Group uses a risk model which was developed internally by UniCredit Bank Austria AG. The model covers: • general market risk for foreign currency positions • general and specific market risk for debt instruments (excluding specific market risk for deposits) • general and specific market risk for equities. The risk model calculates the VaR for a one-day holding period and a confidence level of 99%. The model uses a mix of historical simulation (exchange rates and interest rates) and Monte Carlo simulation (all other factors). The historical simulation employs 500 historical scenarios that are adapted to the current volatility level (declustering). Correlations between the individual risk categories are taken into consideration by the simulation method. This applies to the areas of foreign exchange, interest rate spread risk and equity positions. The quality of the VaR model is continuously monitored by back-testing. The VaR limit ensures that there is a uniform, comparable and risk/income-oriented risk measurement tool. It is supplemented by position and stressoriented limits across risk categories (Basis-Point-Value, FX volume, issuer limit, etc.). VaR development High overall VaR figures for the end of 2008 were influenced by increased market volatility caused by the financial markets crisis and tight HRK liquidity. In 2009, global financial markets started their recovery which also positively influenced local market stabilisation. Also, the liquidity of fixed income markets improved which enabled more effective management of fixed income positions. Additionally, the Bank took measures aimed at reducing interest rate risk by reducing long-term fixed income positions in terms of their volume and duration. Respectively, overall VaR figures 2009/2008 year on year decreased substantially. 156 2009 Annual Report · Zagrebačka banka UniCredit Group 38 Risk management (continued) 38.3. Market risk (continued) VaR by risk type Group Bank 31 December 31 December 31 December 31 December 2009 2009 Average 2008 2009 2009 Average 2008 HRKHRKHRKHRKHRKHRK million million million million million million Foreign exchange risk Interest rate risk Equity risk Total VaR 2 30 2 34 3 63 3 69 19 55 4 113 2 27 2 32 3 60 3 45 19 46 4 101 b) Stress tests Stress-testing is used to evaluate the risk of potential and market risk related to the Bank’s portfolio and total positions and limits under extraordinary circumstances (market shocks). In the market-risk-related stress-testing process the Group currently covers following risk categories: • foreign exchange risk (single currencies and currency groups vis-a-vis EUR) • interest rate risk by currency for both the Bank’s total positions and portfolio positions, where the scenario used is a parallel shift of interest rates of 200 basis points. Stress testing is performed on a monthly basis and the results are part of regular Asset and Liability Committee (“ALCO”) reports. The results are discussed in ALCO meetings or at least among the board members responsible for trading and risk management. 38.3.1. Currency risk The Group is exposed to currency risk through transactions in foreign currencies and through its investment in foreign operations. Foreign currency exposure arises from credit, deposit-taking, investment and trading activities. It is monitored daily in accordance with legislation and internally set limits, for each currency and for the total balance sheet denominated in or linked to foreign currency. The Group’s main foreign operations are in Bosnia and Herzegovina. The functional currency of these operations is BAM, currently pegged to EUR. As the presentational currency of the consolidated financial statements is HRK, the Group financial statements are affected by movements in the exchange rates between HRK and BAM. The Group manages its currency risk by setting principles and limits for foreign currency exposures and monitoring against these limits. The Group directs its business activities simultaneously trying to optimize the gap between assets and liabilities denominated in or linked to foreign currency, and maintaining daily business activities with information on daily potential loss limits measured by Value-at-Risk techniques. The parameters are regularly reviewed in accordance with fluctuations in foreign currency rates and correlations between currencies. The Group enters into economic hedges of its open position via derivative financial instruments as a part of its active asset and liability management strategy. Such hedges in 2009 were mainly to close a long position in CHF as well as open positions in EUR. The Group uses foreign currency swaps, cross currency interest rate swaps and foreign currency forward contracts. In 2009 the Group realised significant gains on these activities, which were, however, partially offset by increased interest expenses. Zagrebačka banka UniCredit Group · 2009 Annual Report 157 Financial statements I Notes to financial statements Notes to financial statements (Continued) 38 Risk management (continued) 38.3.2. Interest rate risk The Group’s operations are subject to the risk of interest rate fluctuations to the extent that interest earning assets and interest bearing liabilities mature or reprice at different times or in differing amounts. In the case of floating rate assets and liabilities the Group is also exposed to basis risk to a limited extent, which is the difference in repricing characteristics of the various floating rate indices. Risk management activities are aimed at optimising net interest income, given market interest rate levels consistent with the Group’s business strategies. Exposure to interest rate risk is monitored and measured using repricing maturity gap analysis (measured by Price Value of Basis Point) and Value at Risk. Due to longer maturities of its fixed rate loans compared to its fixed rate deposits the Bank’s subsidiary Prva stambena štedionica incurs a significant interest rate gap which will have regulatory consequences once the new Credit Institutions Law comes into force. At present, such gap requires additional tier 1 or tier 2 capital, unless it is eliminated by the application of hedge accounting. The application date for housing savings institutions such as PSS has been postponed until 31 March 2011. The Bank and Prva stambena štedionica are currently considering the application of hedge accounting to eliminate the gap and avoid the need for recapitalisation. 38.3.3. Price risk Price risk is the possibility that prices will fluctuate, affecting the fair value of investments and other instruments that derive their value from a particular investment. The primary exposure to price risk arises from the Group’s holding of equity investments at fair value through profit or loss equity instruments available for sale. 38.4. Operational risk The Group is subject to operational risk in all its business activities. The Group seeks to manage its operational risk in accordance with defined principles and policies at Bank and Group level, with the final purpose being to mitigate or avoid operational risk. Group aligns its standards of operational risk management with Group guidelines and local regulatory requirements. This includes collection of data on operational-risk-related loss events, monitoring of key operational risk indicators, performing scenario analyses, performing operational risk assessment when making decisions on business changes and reporting to management on the results of operational risk management. 158 2009 Annual Report · Zagrebačka banka UniCredit Group 39 Maturity analysis The table below analyses the assets and liabilities of the Group and the Bank as at 31 December 2009 and 31 December 2008 into relevant maturity groupings based on the remaining period from the balance sheet date to the contractual maturity date, except as follows. Debt securities available for sale and debt securities at fair value through profit or loss, which are graded at least AA or are eligible for European Central Bank / Croatian National Bank repo operations have been classified in accordance with their secondary liquidity characteristics as maturing within one month. The obligatory reserve is classified in accordance with the contractual maturity of the underlying liabilities based on which the obligatory reserve is calculated. Investments in subsidiaries and associates, which do not have contractual maturity are classified into relevant maturity groupings in accordance with the Group’s plans. Other assets and other liabilities, other than due interest, have been classified as maturing within 3 months to 1 year. GroupUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRK million million million million million million Assets Cash reserves 7,043 - - - - 7,043 Obligatory reserve with the Croatian National Bank 2,805 700 1,958 1,620 235 7,318 Loans to and receivables from banks 11,083 400 150 7 - 11,640 Financial assets at fair value through profit or loss 26 25 43 101 350 545 Replacement bonds - - - 1,442 - 1,442 Loans to and receivables from customers 8,460 4,840 13,366 23,148 18,815 68,629 Available-for-sale financial assets 4,248 86 168 263 680 5,445 Held-to-maturity investments 1 - 528 243 - 772 Investments in associates - - - - 78 78 Investment property - - - - 231 231 Property and equipment - - - - 2,561 2,561 Intangible assets - - - - 285 285 Deferred tax asset - - - 113 - 113 Current tax asset - - 117 - - 117 Other assets 691 7 1,080 51 - 1,829 Total assets 34,357 6,058 17,410 26,988 23,235 108,048 Liabilities and equity Current accounts and deposits from banks 4,892 321 3,224 7,708 396 16,541 Current accounts and deposits from customers 28,078 7,252 20,777 7,378 648 64,133 Financial liabilities at fair value through profit or loss - - 74 - - 74 Borrowings 1,192 480 703 4,030 2,105 8,510 Provisions for liabilities and charges 198 7 186 34 18 443 Other liabilities 332 10 1,995 99 24 2,460 Subordinated debt - 15 15 15 72 117 Deferred tax liability - - - 3 - 3 Equity attributable to equity holders of the Bank - - - - 15,075 15,075 Minority interest - - - - 692 692 Total liabilities and equity 34,692 8,085 26,974 19,267 19,030 108,048 Maturity gap (335) (2,027) (9,564) 7,721 4,205 - The maturity gap if all financial assets at fair value and financial assets available for sale were presented in accordance with their remaining contractual maturity would be as follows: Maturity gap (3,194) (1,360) (9,065) 9,412 4,207 - Zagrebačka banka UniCredit Group · 2009 Annual Report 159 Financial statements I Notes to financial statements Notes to financial statements (Continued) 39 Maturity analysis (continued) GroupUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRK million million million million million million Assets Cash reserves 4,402 - - - - Obligatory reserve with the Croatian National Bank 2,954 906 2,054 1,036 111 Loans to and receivables from banks 12,285 60 75 1 - Financial assets at fair value through profit or loss 911 - 260 - - Replacement bonds - - - 1,422 - Loans to and receivables from customers 5,023 4,316 13,627 24,017 19,341 Available-for-sale financial assets 4,845 - 367 10 71 Held-to-maturity investments 2 4 613 248 - Investments in associates - - - - 72 Investment property - - - - 239 Property and equipment - - - - 2,568 Intangible assets - - - - 287 Deferred tax asset - - - 141 23 Current tax asset - - 5 - - Other assets 739 4 998 4 - Total assets 31,161 5,290 17,999 26,879 22,712 Liabilities and equity Current accounts and deposits from banks 5,227 3,308 822 1,374 396 Current accounts and deposits from customers 30,721 6,954 15,966 8,698 530 Financial liabilities at fair value through profit or loss 2 - 277 - - Borrowings 3,123 275 1,187 3,823 817 Issued debt securities - - 3,293 - - Provisions for liabilities and charges 180 8 185 62 18 Other liabilities 207 20 1,778 65 26 Subordinated debt - 15 15 44 73 Current tax liability - - 159 - - Deferred tax liability - - - 6 - Equity attributable to equity holders of the Bank - - - - 13,744 Minority interest - - - - 643 Total liabilities and equity 39,460 10,580 23,682 14,072 16,247 Maturity gap (8,299) (5,290) (5,683) 12,807 6,465 4,402 7,061 12,421 1,171 1,422 66,324 5,293 867 72 239 2,568 287 164 5 1,745 104,041 11,127 62,869 279 9,225 3,293 453 2,096 147 159 6 13,744 643 104,041 - The maturity gap if all financial assets at fair value and financial assets available for sale were presented in accordance with their remaining contractual maturity would be as follows: Maturity gap (13,339) (4,914) (2,728) 13,493 160 2009 Annual Report · Zagrebačka banka UniCredit Group 7,488 - 39 Maturity analysis (continued) BANKUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRK million million million million million million Assets Cash reserves 5,260 - - - - Obligatory reserve with the Croatian National Bank 2,805 700 1,958 1,620 235 Loans to and receivables from banks 8,130 401 140 7 - Financial assets at fair value through profit or loss - 24 43 102 350 Replacement bonds - - - 1,442 - Loans to and receivables from customers 7,747 4,363 11,376 19,308 16,856 Available-for-sale financial assets 4,002 86 168 606 680 Held-to-maturity investments 1 - 528 50 - Investments in subsidiaries and associates - - - - 918 Investment property - - - - 33 Property and equipment - - - - 1,076 Intangible assets - - - - 134 Deferred tax asset - - - 101 - Current tax asset - - 102 - - Other assets 464 - 996 - - Total assets 28,409 5,574 15,311 23,236 20,282 Liabilities and equity Current accounts and deposits from banks 4,894 321 2,027 7,687 395 Current accounts and deposits from customers 22,564 6,826 18,991 5,167 367 Financial liabilities at fair value through profit or loss - - 74 - - Borrowings 1,225 426 519 3,231 1,717 Provisions for liabilities and charges 147 6 178 12 18 Other liabilities - - 1,887 - - Deferred tax liability - - - 3 - Total equity - - - - 14,130 Total liabilities and equity 28,830 7,579 23,676 16,100 16,627 Maturity gap (421) (2,005) (8,365) 7,136 3,655 5,260 7,318 8,678 519 1,442 59,650 5,542 579 918 33 1,076 134 101 102 1,460 92,812 15,324 53,915 74 7,118 361 1,887 3 14,130 92,812 - The maturity gap if all financial assets at fair value and financial assets available for sale were presented in accordance with their remaining contractual maturity would be as follows: Maturity gap (3,280) (1,338) (7,866) 8,827 3,657 - Zagrebačka banka UniCredit Group · 2009 Annual Report 161 Financial statements I Notes to financial statements Notes to financial statements (Continued) 39 Maturity analysis (continued) BANKUp to 1 1 month to 3 months 1 year to Over Total month 3 monthsto 1 year 5 years 5 years 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRK million million million million million million Assets Cash reserves 3,311 - - - - Obligatory reserve with the Croatian National Bank 2,954 906 2,054 1,035 112 Loans to and receivables from banks 9,567 60 60 1 - Financial assets at fair value through profit or loss 893 - 260 - - Replacement bonds - - - 1,422 - Loans to and receivables from customers 4,506 3,773 11,509 19,881 17,257 Available-for-sale financial assets 4,560 - 367 376 71 Held-to-maturity investments 2 4 613 50 - Investments in subsidiaries and associates - - - - 918 Investment property - - - - 33 Property and equipment - - - - 1,125 Intangible assets - - - - 125 Deferred tax asset - - - 131 - Current tax asset - - 5 - - Other assets 526 - 919 - - Total assets 26,319 4,743 15,787 22,896 19,641 Liabilities and equity Current accounts and deposits from banks 5,221 3,308 31 935 395 Current accounts and deposits from customers 25,380 6,335 14,241 6,959 381 Financial liabilities at fair value through profit or loss - - 278 - - Borrowings 3,255 222 627 3,084 332 Issued debt securities - - 3,293 - - Provisions for liabilities and charges 124 7 179 23 18 Other liabilities - - 1,632 - - Current tax liability - - 166 - - Deferred tax liability - - - 4 - Total equity - - - - 12,956 Total liabilities and equity 33,980 9,872 20,447 11,005 14,082 Maturity gap (7,661) (5,129) (4,660) 11,891 5,559 3,311 7,061 9,688 1,153 1,422 56,926 5,374 669 918 33 1,125 125 131 5 1,445 89,386 9,890 53,296 278 7,520 3,293 351 1,632 166 4 12,956 89,386 - The maturity gap if all financial assets at fair value and financial assets available for sale were presented in accordance with their remaining contractual maturity would be as follows: Maturity gap 162 2009 Annual Report · Zagrebačka banka UniCredit Group (12,701) (4,753) (1,705) 12,577 6,582 - 40 Interest rate gap analysis The following tables present the Group’s and the Bank’s assets and liabilities and equity analysed according to repricing periods determined as the earlier of the remaining contractual maturity (this is for all positions other than debt securities at fair value through profit or loss and debt securities available for sale as defined in Note 39) and contractual repricing. Repricing of debt securities at fair value through profit or loss and debt securities available for sale is presented as the earlier of contractual maturity and contractual repricing. The tables are management’s estimate of the interest rate risk for the Group and the Bank as at 31 December 2009 and 31 December 2008 and are not necessarily indicative of the positions at other times but provide some indication of the sensitivities of the Group’s and the Bank’s earnings to movements in interest rates. Earnings will also be affected by the currency of the assets and liabilities and equity. As disclosed in Note 42, the Group and the Bank have a significant proportion of interest-earning assets and interest-bearing liabilities in foreign currency. GROUPUp to 1 1 month to 3 months 1 year to OverNON- TotalAMOUNTS month 3 monthsto 1 year 5 years 5 years INTERESTSUBJECT BEARINGto FIXED RATES 2009 2009 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million Assets Cash reserves 1,569 - - - - 5,474 7,043 Obligatory reserve with the Croatian National Bank 7,318 - - - - - 7,318 Loans to and receivables from banks 11,094 400 140 6 - - 11,640 Financial assets at fair value through profit or loss 11 25 - 99 274 136 545 Replacement bonds - - - 1,442 - - 1,442 Loans to and receivables from customers 61,038 684 4,001 1,989 917 - 68,629 Available-for-sale financial assets 1,336 804 710 1,904 625 66 5,445 Held-to-maturity investments 1 - 528 243 - - 772 Investments in associates - - - - - 78 78 Investment property - - - - - 231 231 Property and equipment - - - - - 2,561 2,561 Intangible assets - - - - - 285 285 Deferred tax asset - - - - - 113 113 Current tax asset - - - - - 117 117 Other assets - - - - - 1,829 1,829 Total asset 82,367 1,913 5,379 5,683 1,816 10,890 108,048 Liabilities and equity Current accounts and deposits from banks and customers 61,575 6,693 5,892 6,028 427 59 80,674 Financial liabilities at fair value through profit or loss - - - - - 74 74 Borrowings 6,257 1,174 999 70 10 - 8,510 Provisions for liabilities and charges - - - - - 443 443 Other liabilities - - - - - 2,460 2,460 Subordinated debt - 117 - - - - 117 Deferred tax liability - - - - - 3 3 Equity attributable to equity holders of the Bank - - - - - 15,075 15,075 Minority interest - - - - - 692 692 Total liabilities and equity 67,832 7,984 6,891 6,098 437 18,806 108,048 Interest rate gap 14,535 (6,071) (1,512) (415) 1,379 (7,916) - 205 10,466 398 1,442 5,067 5,330 772 23,680 22,003 1,423 23,426 254 Zagrebačka banka UniCredit Group · 2009 Annual Report 163 Financial statements I Notes to financial statements Notes to financial statements (Continued) 40 Interest rate gap analysis (continued) GROUPUp to 1 1 month to 3 months 1 year to OverNON- TotalAMOUNTS month 3 monthsto 1 year 5 years 5 years INTERESTSUBJECT BEARINGto FIXED RATES 2008 2008 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million Assets Cash reserves 788 - - - - 3,614 4,402 Obligatory reserve with the Croatian National Bank 7,061 - - - - - 7,061 Loans to and receivables from banks 12,263 101 57 - - - 12,421 Financial assets at fair value through profit or loss 5 - 49 361 621 135 1,171 Replacement bonds - - - 1,422 - - 1,422 Loans to and receivables from customers 61,112 481 1,966 1,645 1,120 - 66,324 Available-for-sale financial assets 658 220 3,735 278 322 80 5,293 Held-to-maturity investments 2 4 613 248 - - 867 Investments in associates - - - - - 72 72 Investment property - - - - - 239 239 Property and equipment - - - - - 2,568 2,568 Intangible assets - - - - - 287 287 Deferred tax asset - - - - - 164 164 Current tax asset - - - - - 5 5 Other assets - - - - - 1,745 1,745 Total assets 81,889 806 6,420 3,954 2,063 8,909 104,041 Liabilities and equity Current accounts and deposits from banks and customers 54,476 6,381 7,112 4,860 283 884 73,996 Financial liabilities at fair value through profit or loss - - - - - 279 279 Borrowings 6,267 1,443 1,404 91 20 - 9,225 Issued debt securities - - 3,293 - - - 3,293 Provisions for liabilities and charges - - - - - 453 453 Other liabilities - - - - - 2,096 2,096 Subordinated debt - 147 - - - - 147 Current tax liability - - - - - 159 159 Deferred tax liability - - - - - 6 6 Equity attributable to equity holders of the Bank - - - - - 13,744 13,744 Minority interest - - - - - 643 643 Total liabilities and equity 60,743 7,971 11,809 4,951 303 18,264 104,041 Interest rate gap 21,146 (7,165) (5,389) (997) 1,760 (9,355) - 164 2009 Annual Report · Zagrebačka banka UniCredit Group 67 11,765 1,036 1,422 2,955 5,142 867 23,254 26,055 3,173 3,293 32,521 (9,267) 40 Interest rate gap analysis (continued) BANKUp to 1 1 month to 3 months 1 year to OverNON- TotalAMOUNTS month 3 monthsto 1 year 5 years 5 years INTERESTSUBJECT BEARINGto FIXED RATES 2009 2009 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million Assets Cash reserves 205 - - - - 5,055 5,260 Obligatory reserve with the Croatian National Bank 7,318 - - - - - 7,318 Loans to and receivables from banks 8,130 401 140 7 - - 8,678 Financial assets at fair value through profit or loss 3 25 - 99 274 118 519 Replacement bonds - - - 1,442 - - 1,442 Loans to and receivables from customers 55,823 227 1,857 1,487 256 - 59,650 Available-for-sale financial assets 1,101 1,009 848 1,904 625 55 5,542 Held-to-maturity investments 1 - 528 50 - - 579 Investments in subsidiaries and associates - - - - - 918 918 Investment property - - - - - 33 33 Property and equipment - - - - - 1,076 1,076 Intangible assets - - - - - 134 134 Deferred tax asset - - - - - 101 101 Current tax asset - - - - - 102 102 Other assets - - - - - 1,460 1,460 Total assets 72,581 1,662 3,373 4,989 1,155 9,052 92,812 Liabilities and equity Current accounts and deposits from banks and customers 53,596 6,518 4,731 4,250 144 - 69,239 Financial liabilities at fair value through profit or loss - - - - - 74 74 Borrowings 5,947 248 890 33 - - 7,118 Provisions for liabilities and charges - - - - - 361 361 Other liabilities - - - - - 1,887 1,887 Deferred tax liability - - - - - 3 3 Total equity - - - - - 14,130 14,130 Total liabilities and equity 59,543 6,766 5,621 4,283 144 16,455 92,812 Interest rate gap 13,038 (5,104) (2,248) 706 1,011 (7,403) - 205 8,678 398 1,442 3,221 5,094 579 19,617 18,306 1,398 19,704 (87) Zagrebačka banka UniCredit Group · 2009 Annual Report 165 Financial statements I Notes to financial statements Notes to financial statements (Continued) 40 Interest rate gap analysis (continued) BANKUp to 1 1 month to 3 months 1 year to OverNON- TotalAMOUNTS month 3 monthsto 1 year 5 years 5 years INTERESTSUBJECT BEARINGto FIXED RATES 2008 2008 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRKHRKHRK million million million million million million million million Assets Cash reserves 67 - - - - 3,244 3,311 Obligatory reserve with the Croatian National Bank 7,061 - - - - - 7,061 Loans to and receivables from banks 9,570 60 58 - - - 9,688 Financial assets at fair value through profit or loss 4 - 49 361 621 118 1,153 Replacement bonds - - - 1,422 - - 1,422 Loans to and receivables from customers 55,226 126 245 1,033 296 - 56,926 Available-for-sale financial assets 374 445 3,884 278 322 71 5,374 Held-to-maturity investments 2 4 613 50 - - 669 Investments in subsidiaries and associates - - - - - 918 918 Investment property - - - - - 33 33 Property and equipment - - - - - 1,125 1,125 Intangible assets - - - - - 125 125 Deferred tax asset - - - - - 131 131 Current tax asset - - - - - 5 5 Other assets - - - - - 1,445 1,445 Total assets 72,304 635 4,849 3,144 1,239 7,215 89,386 Liabilities and equity Current accounts and deposits from banks and customers 46,736 6,206 6,497 3,611 136 - 63,186 Financial liabilities at fair value through profit or loss - - - - - 278 278 Borrowings 6,404 157 911 44 4 - 7,520 Issued debt securities - - 3,293 - - - 3,293 Provisions for liabilities and charges - - - - - 351 351 Other liabilities - - - - - 1,632 1,632 Current tax liability - - - - - 166 166 Deferred tax liability - - - - - 4 4 Total equity - - - - - 12,956 12,956 Total liabilities and equity 53,140 6,363 10,701 3,655 140 15,387 89,386 Interest rate gap 19,164 (5,728) (5,852) (511) 1,099 (8,172) - 166 2009 Annual Report · Zagrebačka banka UniCredit Group 67 9,646 1,032 1,422 1,099 4,858 669 18,793 23,472 3,231 3,293 29,996 (11,203) 41 Average effective interest rates The average effective interest rates for interest-earning financial assets and interest-bearing financial liabilities during the year calculated on average quarterly balances for the Group and average monthly balances for the Bank are as follows: Group Bank 2009 2008 2009 2008 EffectiveEffectiveEffectiveEffective interestinterestinterestinterest rate rate rate rate Cash reserves Obligatory reserve with the Croatian National Bank* Loans to and receivables from banks Debt securities Loans to and receivables from customers Current accounts and deposits from banks Current accounts and deposits from customers Borrowings Issued debt securities 0.07% 0.69% 2.38% 5.41% 7.82% 3.62% 3.81% 6.15% 4.47% 0.87% 1.01% 3.67% 4.79% 7.76% 3.72% 3.11% 5.44% 4.45% 0.04% 0.69% 2.82% 5.38% 7.89% 3.69% 4.02% 6.37% 4.72% 0.06% 1.01% 4.41% 4.83% 7.75% 3.65% 3.28% 5.51% 4.41% * Calculated based on the average balance which also included the non-interest-earning marginal obligatory reserve until it was abolished in November 2008. Zagrebačka banka UniCredit Group · 2009 Annual Report 167 Financial statements I Notes to financial statements Notes to financial statements (Continued) 42 Currency risk analysis The Group and Bank had the following foreign exchange positions as at 31 December 2009 and 31 December 2008. The Group has a number of contracts which are in domestic currency but are linked to foreign currencies. The domestic currency value of the principal balances and interest payments are therefore determined by movements in foreign currencies. These balances, which have foreign exchange risk, are included as foreign currency in the tables below. The most significant currency to which such contracts are linked to is EURO, which is separately disclosed below. In view of the Bosnian mark being pegged to the EURO, all balances in this currency have also been classified as EURO linked. Group EUROEUROEUROUSDOtherHRK Total linked and EURO and USD foreign linked linked currencies total 2009 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRKHRK million million million million million million million Assets Cash reserves 799 1,556 2,355 66 147 4,475 7,043 Obligatory reserve with the Croatian National Bank 956 - 956 423 - 5,939 7,318 Loans to and receivables from banks 7,758 1,127 8,885 833 549 1,373 11,640 Financial assets at fair value through profit or loss 263 159 422 - 2 121 545 Replacement bonds - - - - - 1,442 1,442 Loans to and receivables from customers 10,967 36,448 47,415 635 6,883 13,696 68,629 Available-for-sale financial assets 2,733 250 2,983 77 343 2,042 5,445 Held-to-maturity investments - 243 243 - - 529 772 Investments in associates - - - - - 78 78 Investment property - 12 12 - - 219 231 Property and equipment - 269 269 - - 2,292 2,561 Intangible assets - 99 99 - - 186 285 Deferred tax asset - (1) (1) - - 114 113 Current tax asset - 10 10 - - 107 117 Other assets 254 473 727 15 46 1,041 1,829 Total assets 23,730 40,645 64,375 2,049 7,970 33,654 108,048 Liabilities and equity Current accounts and deposits from banks and customers 51,722 6,419 58,141 2,101 2,449 17,983 80,674 Financial liabilities at fair value through profit or loss - - - - - 74 74 Borrowings 4,108 948 5,056 30 382 3,042 8,510 Provisions for liabilities and charges 19 112 131 12 1 299 443 Other liabilities 910 294 1,204 28 31 1,197 2,460 Subordinated debt 117 - 117 - - - 117 Deferred tax liability - - - - - 3 3 Equity attributable to equity holders of the Bank - 538 538 - - 14,537 15,075 Minority interest - 482 482 - - 210 692 Total liabilities and equity 56,876 8,793 65,669 2,171 2,863 37,345 108,048 Net foreign exchange position (33,146) 31,852 (1,294) (122) 5,107 (3,691) - 168 2009 Annual Report · Zagrebačka banka UniCredit Group 42 Currency risk analysis (continued) Group EUROEUROEUROUSDOtherHRK Total linked and EURO and USD foreign linked linked currencies total 2008 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRKHRK million million million million million million million Assets Cash reserves 470 839 1,309 83 132 2,878 4,402 Obligatory reserve with the Croatian National Bank 1,495 - 1,495 579 - 4,987 7,061 Loans to and receivables from banks 8,893 1,464 10,357 809 549 706 12,421 Financial assets at fair value through profit or loss 11 386 397 - - 774 1,171 Replacement bonds - - - - - 1,422 1,422 Loans to and receivables from customers 7,595 32,106 39,701 637 7,695 18,291 66,324 Available-for-sale financial assets 1,772 183 1,955 166 376 2,796 5,293 Held-to-maturity investments - 249 249 - - 618 867 Investments in associates - - - - - 72 72 Investment property - 11 11 - - 228 239 Property and equipment - 207 207 - - 2,361 2,568 Intangible assets - 158 158 - - 129 287 Deferred tax asset - - - - - 164 164 Current tax asset - - - - - 5 5 Other assets 163 395 558 11 54 1,122 1,745 Total assets 20,399 35,998 56,397 2,285 8,806 36,553 104,041 Liabilities and equity Current accounts and deposits from banks and customers 40,049 6,832 46,881 2,196 3,488 21,431 73,996 Financial liabilities at fair value through profit or loss 27 2 29 - - 250 279 Borrowings 3,844 926 4,770 58 740 3,657 9,225 Issued debt securities 3,293 - 3,293 - - - 3,293 Provisions for liabilities and charges 10 113 123 12 6 312 453 Other liabilities 600 301 901 30 38 1,127 2,096 Subordinated debt 147 - 147 - - - 147 Current tax liability - (6) (6) - - 165 159 Deferred tax liability - - - - - 6 6 Equity attributable to equity holders of the Bank - 466 466 - - 13,278 13,744 Minority interest - 444 444 - - 199 643 Total liabilities and equity 47,970 9,078 57,048 2,296 4,272 40,425 104,041 Net foreign exchange position (27,571) 26,920 (651) (11) 4,534 (3,872) - Zagrebačka banka UniCredit Group · 2009 Annual Report 169 Financial statements I Notes to financial statements Notes to financial statements (Continued) 42 Currency risk analysis (continued) BANK EUROEUROEUROUSDOtherHRK Total linked and EURO and USD foreign linked linked currencies total 2009 2009 2009 2009 2009 2009 2009 HRKHRKHRKHRKHRKHRKHRK million million million million million million million Assets Cash reserves 666 - 666 46 88 4,460 5,260 Obligatory reserve with the Croatian National Bank 957 - 957 423 - 5,938 7,318 Loans to and receivables from banks 6,477 - 6,477 300 544 1,357 8,678 Financial assets at fair value through profit or loss 261 159 420 - 3 96 519 Replacement bonds - - - - - 1,442 1,442 Loans to and receivables from customers 10,822 27,717 38,539 635 6,882 13,594 59,650 Available-for-sale financial assets 3,076 114 3,190 67 343 1,942 5,542 Held-to-maturity investments - 50 50 - - 529 579 Investments in subsidiaries and associates - - - - - 918 918 Investment property - - - - - 33 33 Property and equipment - - - - - 1,076 1,076 Intangible assets - - - - - 134 134 Deferred tax asset - - - - - 101 101 Current tax asset - - - - - 102 102 Other assets 236 306 542 14 46 858 1,460 Total assets 22,495 28,346 50,841 1,485 7,906 32,580 92,812 Liabilities and equity Current accounts and deposits from banks and customers 46,726 610 47,336 1,555 2,391 17,957 69,239 Financial liabilities at fair value through profit or loss - - - - - 74 74 Borrowings 3,194 813 4,007 30 1 3,080 7,118 Provisions for liabilities and charges 13 44 57 9 1 294 361 Other liabilities 810 55 865 24 30 968 1,887 Deferred tax liability - - - - - 3 3 Total equity - - - - - 14,130 14,130 Total liabilities and equity 50,743 1,522 52,265 1,618 2,423 36,506 92,812 Net foreign exchange position (28,248) 26,824 (1,424) (133) 5,483 (3,926) - 170 2009 Annual Report · Zagrebačka banka UniCredit Group 42 Currency risk analysis (continued) BANK EUROEUROEUROUSDOtherHRK Total linked and EURO and USD foreign linked linked currencies total 2008 2008 2008 2008 2008 2008 2008 HRKHRKHRKHRKHRKHRKHRK million million million million million million million Assets Cash reserves 335 - 335 48 68 2,860 3,311 Obligatory reserve with the Croatian National Bank 1,495 - 1,495 579 - 4,987 7,061 Loans to and receivables from banks 8,191 1 8,192 287 549 660 9,688 Financial assets at fair value through profit or loss 11 385 396 - - 757 1,153 Replacement bonds - - - - - 1,422 1,422 Loans to and receivables from customers 7,276 23,120 30,396 638 7,695 18,197 56,926 Available-for-sale financial assets 2,147 - 2,147 157 376 2,694 5,374 Held-to-maturity investments - 52 52 - - 617 669 Investments in subsidiaries and associates - - - - - 918 918 Investment property - - - - - 33 33 Property and equipment - - - - - 1,125 1,125 Intangible assets - - - - - 125 125 Deferred tax asset - - - - - 131 131 Current tax asset - - - - - 5 5 Other assets 163 220 383 9 54 999 1,445 Total assets 19,618 23,778 43,396 1,718 8,742 35,530 89,386 Liabilities and equity Current accounts and deposits from banks and customers 35,679 1,035 36,714 1,647 3,424 21,401 63,186 Financial liabilities at fair value through profit or loss 27 - 27 - - 251 278 Borrowings 2,591 894 3,485 59 311 3,665 7,520 Issued debt securities 3,293 - 3,293 - - - 3,293 Provisions for liabilities and charges - 31 31 10 6 304 351 Other liabilities 545 66 611 21 38 962 1,632 Current tax liability - - - - - 166 166 Deferred tax liability - - - - - 4 4 Total equity - - - - - 12,956 12,956 Total liabilities and equity 42,135 2,026 44,161 1,737 3,779 39,709 89,386 Net foreign exchange position (22,517) 21,752 (765) (19) 4,963 (4,179) - Zagrebačka banka UniCredit Group · 2009 Annual Report 171 Financial statements I Notes to financial statements Notes to financial statements (Continued) 43 Accounting estimates and judgements in applying accounting policies The Group makes estimates and assumptions about uncertain events, including estimates and assumptions about the future. Such accounting assumptions and estimates are regularly evaluated, and are based on historical experience and other factors such as the expected flow of future events that can be rationally assumed in existing circumstances, but nevertheless necessarily represent sources of estimation uncertainty. The estimation of impairment losses in the Group’s credit risk portfolio and, as part of this, the estimation of the fair value of real estate collateral represents the major source of estimation uncertainty. This and other key sources of estimation uncertainty, that have a significant risk of causing a possible material adjustment to the carrying amounts of assets and liabilities within the next financial year, are described below. a) Impairment losses on loans and receivables The Group monitors the creditworthiness of its customers on an ongoing basis. The necessity for value adjustments is assessed on a continuous basis, at least once a month. Impairment losses are made mainly against the carrying value of loans to and receivables from corporate and retail customers (summarised in Note 15 c), and as provisions for liabilities and charges arising from off-balance-sheet risk exposure to customers, mainly in the form of undrawn lending commitments, guarantees, letters of credit and unused credit card limits (summarised in Note 29). Impairment losses are also considered for credit risk exposures to banks (summarised in Note 13 b), financial assets available for sale and for other assets not carried at fair value, where the primary risk of impairment is not credit risk. In addition to losses on an individual basis, the Group continuously monitors and recognises impairments which are known to exist at the balance sheet date, but which have not yet been specifically identified. In estimating unidentified impairment losses existing in collectively assessed portfolios, the Group seeks to collect reliable data on appropriate loss rates based on historical experience related to and adjusted for current conditions, and the emergence period for the identification of these impairment losses. The Group also has regard to the range of impairment loss rates of 0.85% to 1.20% prescribed by the CNB, and 2.00% prescribed by the Banking Agency of the Federation of Bosnia and Herzegovina to be calculated on all credit risk exposures except those carried at fair value, including off-balance-sheet amounts and Croatian sovereign risk. The general provision at 31 December 2009 amounted to HRK 1,114 million (2008: HRK 1,123 million) for the Group and HRK 911 million (2008: HRK 900 million) for the Bank, of the relevant on- and off-balance-sheet exposure, in accordance with the applicable regulatory requirements. Financial assets carried at amortised cost The Group first assesses whether objective evidence of impairment exists individually for assets that are individually significant (mainly corporate exposures) and collectively for assets that are not individually significant (mainly retail exposures). However, assets assessed individually as unimpaired are then included in groups of assets with similar credit risk characteristics. These portfolios are then assessed collectively for impairment. The Group estimates impairment losses in cases where it judges that the observable data indicates the likelihood of a measurable decrease in the estimated future cash flows of the asset or portfolio of assets. Such evidence includes delinquency in payments or other indications of financial difficulty of borrowers and adverse changes in the economic conditions in which borrowers operate or in the value or enforceability of security, where these changes can be correlated with defaults. The Group takes into consideration the combined effect of several events when assessing impairment and uses its experienced judgement in cases where the observable data required to estimate impairment is limited. In estimating impairment losses on items individually or collectively assessed as impaired, the Group also has regard to the ranges of specific impairment loss rates prescribed by the CNB and the Banking Agency of the Federation of Bosnia and Herzegovina. The uncertainty related to the estimation of the fair value of real estate collateral is described in Note 38.1. 172 2009 Annual Report · Zagrebačka banka UniCredit Group 43 Accounting estimates and judgements in applying accounting policies (continued) b) Fair value of derivatives The fair value of OTC derivatives is determined by using valuation techniques. Where valuation techniques (for example, models) are used to determine fair values, they are validated and periodically reviewed by qualified personnel independent of the area that created them. All models are certified before they are used. c) Impairment of available-for-sale equity investments The Group determines that available-for-sale equity investments are impaired when there has been a significant or prolonged decline in the fair value below its cost. This determination of what is significant or prolonged requires judgement. In making this judgement, the Group evaluates among other factors, the nominal volatility in share price. In addition, impairment may be appropriate when there is evidence of a deterioration in the financial health of the investee, industry and sector performance, changes in technology, and operational and financing cash flows. d) Held-to-maturity investments The Group follows the guidance of International Accounting Standard 39 “Financial Instruments: Recognition and Measurement” on classifying nonderivative financial assets with fixed or determinable payments and fixed maturity as held to maturity. This classification requires significant judgement. In making this judgement, the Group evaluates its intention and ability to hold such investments to maturity. e) Taxation The Group provides for tax liabilities in accordance with the tax laws of the Republic of Croatia and Federation of Bosnia and Herzegovina. Tax returns are subject to the approval of the tax authorities who are entitled to carry out subsequent inspections of taxpayers’ records. f) Regulatory requirements Both the CNB and the Banking Agency of the Federation of Bosnia and Herzegovina are entitled to carry out regulatory inspections of the Group’s operations and to request changes to the carrying values of assets and liabilities, in accordance with the underlying regulations. As of the date of issue of these financial statements, the CNB is in the process of carrying out a regular on-site inspection at the Bank. g) Litigation and claims The Group makes individual assessment of all court cases for which the value of the case is above HRK 100 thousand. All court cases below HRK 100 thousand are monitored and provided for on a portfolio basis. The initial assessment is made by the Legal Department of the Bank or of its relevant subsidiaries and its adequacy is independently monitored by Risk Management Division. As stated in Notes 29 and 36b the Group and the Bank provided HRK 60 million (2008: HRK 74 million) and HRK 27 million (2008: HRK 30 million) respectively for principal and interest in respect of liabilities for court cases, which the management estimates as sufficient. It is not practicable for management to estimate the financial impact of changes to the assumptions based on which management assesses the need for provisions. Zagrebačka banka UniCredit Group · 2009 Annual Report 173 Financial statements I Notes to financial statements Notes to financial statements (Continued) 44 Fair value of financial instruments Fair value represents the amount at which an asset could be exchanged or a liability settled between knowledgeable and willing parties on an arm’s length basis. Financial instruments available for sale and at fair value through profit or loss are measured at fair value. Financial instruments not measured at fair value The table below summarises the estimated fair values at year end, whilst the main methods and assumptions used in assessment of fair values of financial assets and liabilities are further analysed below: Group NotesBook valueFair value HRK millionHRK million 2009 2008 2009 2008 Financial assets Loans to and receivables from banks Loans to and receivables from customers Held-to-maturity investments Financial liabilities Current accounts and deposits from banks Current accounts and deposits from customers Borrowings Issued debt securities 13a 11,640 12,421 15b 68,629 66,324 17 772 867 24 16,541 11,127 25 64,133 62,869 27 8,510 9,225 28 - 3,293 11,640 68,454 784 12,421 66,101 871 16,541 63,699 8,513 - 11,127 62,456 9,216 3,293 BANK NotesBook valueFair value HRK millionHRK million 2009 2008 2009 2008 Financial assets Loans to and receivables from banks Loans to and receivables from customers Held-to-maturity investments Financial liabilities Current accounts and deposits from banks Current accounts and deposits from customers Borrowings Issued debt securities 174 2009 Annual Report · Zagrebačka banka UniCredit Group 13a 8,678 9,688 15b 59,650 56,926 17 579 669 24 15,324 9,890 25 53,915 53,296 27 7,118 7,520 28 - 3,293 8,678 59,556 593 9,688 56,768 682 15,324 53,503 7,118 - 9,890 52,893 7,520 3,293 44 Fair value of financial instruments (continued) Loans to and receivables from banks Loans and receivables are net of provisions for impairment. The estimated fair value of loans and receivables represents the discounted amount of estimated future cash flows expected to be received. Expected cash flows are discounted at current market rates to determine their fair values. Loans to and receivables from customers Loans and receivables are net of provisions for impairment. The estimated fair value of loans and receivables represents the discounted amount of estimated future cash flows expected to be received. Expected cash flows are discounted at current market rates to determine their fair values. The amount includes provisions for unidentified risks calculated in accordance with regulatory requirements. Expected future losses are not taken into account nor is any adjustment made for uncertainties as to the collectability (including timing) of past due and rescheduled exposures or for loans which are not past due but require special monitoring as described in Note 38.1. Held-to-maturity investments Fair value for held-to-maturity assets is based on market prices or broker/dealer price quotations. Current accounts and deposits from banks The estimated fair value of fixed-maturity deposits is based on expected cash flows discounted using rates currently offered for deposits of similar remaining maturities. Current accounts and deposits from customers The estimated fair value of fixed-maturity deposits is based on expected cash flows discounted using rates currently offered for deposits of similar remaining maturities. No value is ascribed to the benefit of the customer base. Issued debt securities As at 31 December 2008 the fair value was based on the price quoted on the Luxembourg Stock Exchange in which they were listed. Zagrebačka banka UniCredit Group · 2009 Annual Report 175 Financial statements I Notes to financial statements Notes to financial statements (Continued) 45 Basic and diluted earnings per share For the purposes of calculating earnings per share, earnings are calculated as the profit for the period attributable to equity holders of the Bank. The number of ordinary shares is the weighted average number of ordinary shares outstanding during the year after deducting the number of ordinary treasury shares. The weighted average number of ordinary shares used for basic earnings per share was 63,997,272 (2008: 63,906,240). Given that there is no effect of options, convertible bonds or similar effect, the weighted average number of ordinary shares used for diluted earnings per share was the same as used to calculate basic earnings per share: 63,997,272 (2008: 63,906,240). Group 2009 2008 HRKHRK million million Profit attributable to equity holders of the Bank Weighted average number of ordinary shares in issue 1,345 63,997,272 1,494 63,906,240 Basic and diluted earnings per share 21.0 23.4 (expressed in HRK per share) BANK 2009 2008 HRKHRK million million Profit attributable to equity holders of the Bank Weighted average number of ordinary shares in issue 1,216 63,997,272 1,394 63,906,240 Basic and diluted earnings per share (expressed in HRK per share) 19.0 21.8 176 2009 Annual Report · Zagrebačka banka UniCredit Group Zagrebačka banka UniCredit Group · 2009 Annual Report 177 Rein Kilk, AS Pere Corporate Banking Client - Estonia As an entrepreneur, «I appreciate that, despite the difficult economic situation, UniCredit Bank is able to act in a cool and calm way when financing an enterprise. The professional behavior of the bank in a time of crisis makes entrepreneurs more confident, which then helps stabilize the whole economic environment. In every crisis, there are always losers and winners. The companies that are lucky enough to have a highly experienced financial partner like UniCredit have a clear advantage during rough times.» It’s easy with UniCredit. Supplementary schedules for CNB Zagrebačka banka UniCredit Group · 2009 Annual Report 179 Supplementary schedules for CNB Supplementary schedules for CNB Financial statements of the Bank prepared in accordance with the framework for reporting and statutory financial statements prescribed by the CNB Decision on Structure and Contents of the Annual Financial Statements of Banks are presented below: a) Balance sheet 2009 2008 HRKHRK million million Assets Cash and deposits with the CNB 12,373 10,305 - cash 1,810 1,323 - deposits with the CNB 10,563 8,982 Deposits with banking institutions 7,190 9,134 Treasury bills and CNB bills 1,019 2,185 Securities and other financial instruments held for trading 402 1,051 Securities and other financial instruments available for sale 4,522 3,189 Securities and other financial instruments held to maturity 579 669 Securities and other financial instruments which are not actively traded, but are designated at fair value through profit or loss 74 65 Derivative financial assets 43 37 Loans to financial institutions 1,693 621 Loans to other clients 61,092 58,348 Investments in subsidiaries, associates and joint ventures 918 918 Foreclosed assets 29 22 Tangible assets (less amortisation) 1,243 1,283 Interest, fees and other assets 1,635 1,559 Total assets 92,812 89,386 180 2009 Annual Report · Zagrebačka banka UniCredit Group a) Balance sheet (continued) 2009 2008 HRKHRK million million Liabilities and equity Borrowings from financial institutions 7,097 - short-term borrowings 1,747 - long-term borrowings 5,350 Deposits 69,239 - giro and current accounts 9,396 - savings deposits 6,078 - term deposits 53,765 Other borrowings 21 - short-term borrowings - - long-term borrowings 21 Liabilities arising from derivatives and other liabilities held for trading 74 Issued debt securities - - short-term issued debt securities - - long-term issued debt securities - Issued subordinate instruments - Issued hybrid instruments - Interest, fees and other liabilities 2,251 Total liabilities 78,682 Equity Share capital 1,281 Current year profit/(loss) 1,216 Retained earnings/(loss) 7,523 Legal reserves 64 Statutory and other capital reserves 4,077 Unrealised gain/(loss) on value adjustment of available for sale financial assets (31) Total equity 14,130 Total liabilities and equity 92,812 7,478 3,531 3,947 63,186 11,481 6,677 45,028 42 42 278 3,293 3,293 2,153 76,430 1,281 1,394 6,129 64 4,077 11 12,956 89,386 Zagrebačka banka UniCredit Group · 2009 Annual Report 181 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) b) Income statement 2009 2008 HRKHRK million million Interest income 5,518 4,935 (Interest expense) (3,164) (2,461) Net interest income 2,354 2,474 Income from commissions and fees 1,035 1,064 (Expenses on commissions and fees) (173) (169) Net income from commissions and fees 862 895 Gains/(losses) from investment in subsidiaries, associates and joint ventures - Gains/(losses) from trading activities 57 (120) Gains/(losses) from embedded derivatives (9) 96 Gains/(losses) from assets which are not traded, but are designated at fair value through profit or loss 10 (55) Gains/(losses) from activities related to available for sale financial assets 8 85 Gains/(losses) from activities related to held to maturity investments - Gains/(losses) from hedging transactions - Income from investments in subsidiaries, associates and joint ventures 44 72 Income from other equity investments 3 3 Gains/(losses) from foreign exchange differences 466 331 Other income 62 110 Other expenses (149) (131) General administrative expenses and depreciation (1,634) (1,820) Net income from operations before impairment and other provisions 2,074 1,940 Impairment and provisions for losses (559) (201) Income/(loss) before tax 1,515 1,739 Income tax expense (299) (345) Profit/(loss) for the period 1,216 1,394 Earnings per share 19.0 21.8 182 2009 Annual Report · Zagrebačka banka UniCredit Group c) Cash flow statement 2009 2008 HRKHRK million million Operating activities Interest and similar receipts 5,272 Fee and commission receipts 1,040 (Interest and similar payments) (2,887) (Fee and commission payments) (170) (Operating expenses paid) (1,566) Net gains/(losses) from financial instruments at fair value through profit or loss 302 Other receipts 42 (Other payments) - Cash flow from operating activities 2,033 Deposits with CNB (264) Treasury bills from Ministry of Finance and CNB bills 1,165 Deposits with financial institutions and loans to financial institutions 1,137 Loans to other customers (3,459) Securities and other held for trading financial assets (203) Securities and other available for sale financial assets (540) Securities and other financial assets which are not actively traded, but are designated at fair value through profit or loss - Other assets 7 Net (increase)/decrease of operating assets (2,157) Demand deposits (2,703) Savings and time deposits 8,855 Derivative financial liabilities and other trading liabilities - Other liabilities 195 Net increase/(decrease) of operating liabilities 6,347 Net cash inflow/(outflow) from operating activities 6,223 Paid income tax (522) Net cash inflow/(outflow) from operating activities 5,701 4,578 1,083 (2,329) (169) (1,566) 77 129 1,803 672 163 (2,356) (7,543) 103 248 (96) (8,809) (2,138) 10,394 39 150 8,445 1,439 (338) 1,101 Zagrebačka banka UniCredit Group · 2009 Annual Report 183 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) c) Cash flow statement (continued) 2009 2008 HRKHRK million million Investment activities Receipts from sale/(payments for purchase) of tangible and intangible assets (173) (233) Receipts from sale/(payments for purchase) of investments in subsidiaries, associates and joint ventures - (34) Receipts from sale/(payments for purchase) of securities and other investments held to maturity 90 248 Received dividends 47 75 Other receipts/(payments) from investment activities - Net cash inflow/(outflow) from investment activities (36) 56 Financial activities Net increase/(decrease) in borrowings (429) (1,112) Net increase/(decrease) of issued debt securities (3,303) Net increase/(decrease) of subordinated and hybrid instruments - Receipts from issue of capital - (Payment of dividends) - (1) Other receipts/(payments) from financial activities - Net cash inflow/(outflow) from financial activities (3,732) (1,113) Net cash inflow/(outflow) 1,933 44 Effects of change in foreign currency rates on cash and cash equivalents 16 9 Net increase/(decrease) in cash and cash equivalents 1,949 53 Cash and cash equivalents at the beginning of the year 3,311 3,258 Cash and cash equivalents at the year end 5,260 3,311 184 2009 Annual Report · Zagrebačka banka UniCredit Group d) Statement of changes in equity Share Treasury Legal, Retained Profit/(loss)Unrealised Total capital shares statutory, earnings/ for the gain/loss and other (loss) year from reserves revaluation of AFS financial assets HRKHRKHRKHRKHRKHRKHRK million million million million million million million Balance at 1 January 2009 1,281 (14) 4,155 6,129 1,394 11 12,956 Changes in accounting policies and errors - - - - - - Restated balance at 1 January 2009 1,281 (14) 4,155 6,129 1,394 11 12,956 Disposal of available-for-sale portfolio - - - - - (9) (9) Change in fair value of available-for-sale portfolio - - - - - (41) (41) Deferred tax on change in fair value of available-for-sale portfolio - - - - - 2 2 Other gains/losses directly recognised in equity - - - - - 6 6 Net gains/losses directly recognised in equity - - - - - (42) (42) Profit/(loss) for the period - - - - 1,216 - 1,216 Total recognised income and expense for 2009 - - - - 1,216 (42) 1,174 Increase/decrease of share capital - - - - - - Acquisition /disposal of treasury shares - - - - - - Other movements - - - - - - Transfer to reserves - - - 1,394 (1,394) - Dividends paid - - - - - - Distribution of profit - - - 1,394 (1,394) - Balance at 31 December 2009 1,281 (14) 4,155 7,523 1,216 (31) 14,130 Balance at 1 January 2008 1,281 - 3,958 5,217 1,109 (36) 11,529 Changes in accounting policies and errors - - - - - - Restated balance at 1 January 2008 1,281 3,958 5,217 1,109 (36) 11,529 Disposal of available-for-sale portfolio - - - - - (60) (60) Change in fair value of available-for-sale portfolio - - - - - 112 112 Deferred tax on change in fair value of available-for sale portfolio - - - - - 12 12 Other gains/losses directly recognised in equity - - - - - (17) (17) Net gains/losses directly recognised in equity - - - - - 47 47 Profit/(loss) for the period - - - - 1,394 - 1,394 Total recognised income and expense for 2008 - - - - 1,394 47 1,441 Increase/decrease of share capital - - - - - - Acquisition /disposal of treasury shares - (14) - - - - (14) Other movements - - - - - - Transfer to reserves - - 197 912 (1,109) - Dividends paid - - - - - - Distribution of profit - - 197 912 (1,109) - Balance at 31 December 2008 1,281 (14) 4,155 6,129 1,394 11 12,956 Zagrebačka banka UniCredit Group · 2009 Annual Report 185 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) Reconciliation of financial statements is prepared in accordance with the framework for reporting and statutory financial statements prescribed by the CNB Decision on Structure and Contents of the Annual Financial Statements of Banks a) Reconciliation of the balance sheet as at 31 December 2009 CNB SchedulesFinancial Difference statements HRKHRKHRK million million million Assets Cash and deposits with the CNB 12,373 - 12,373 - cash 1,810 - 1,810 - deposits with the CNB 10,563 - 10,563 Deposits with banking institutions 7,190 - 7,190 Cash reserves - 5,260 (5,260) Obligatory reserve with the CNB - 7,318 (7,318) Loans to and receivables from banks - 8,678 (8,678) Treasury bills and CNB bills 1,019 - 1,019 Securities and other financial instruments held for trading 402 - 402 Securities and other financial instruments available for sale 4,522 5,542 (1,020) Securities and other financial instruments held to maturity 579 579 Securities and other financial instruments which are not actively traded, but are designated at fair value through profit or loss 74 - 74 Derivative financial assets 43 - 43 Financial assets at fair value through profit or loss - 519 (519) Loans to financial institutions 1,693 - 1,693 Loans to other clients 61,092 59,650 1,442 Replacement bonds - 1,442 (1,442) Investments in subsidiaries, associates and joint ventures 918 918 Foreclosed assets* 29 - 29 Tangible assets (less amortisation) 1,243 1,210 33 Investment property - 33 (33) Interest, fees and other assets 1,635 1,460 175 Deferred tax asset - 101 (101) Current tax asset - 102 (102) Total assets 92,812 92,812 - *Relates to Asset acquired in lieu of uncollected receivables from Note 23 - Other assets 186 2009 Annual Report · Zagrebačka banka UniCredit Group a) Reconciliation of the balance sheet as at 31 December 2009 (continued) CNB SchedulesFinancialDifference statements HRKHRKHRK million million million Liabilities and equity Borrowings from financial institutions 7,097 - 7,097 - short-term borrowings 1,747 - 1,747 - long-term borrowings 5,350 - 5,350 Borrowings - 7,118 (7,118) Deposits 69,239 - 69,239 - giro and current accounts 9,396 - 9,396 - savings deposits 6,078 - 6,078 - term deposits 53,765 - 53,765 Current accounts and deposits from banks - 15,324 (15,324) Current accounts and deposits from customers - 53,915 (53,915) Other borrowings 21 - 21 - short-term borrowings - - - long-term borrowings 21 - 21 Liabilities arising from derivatives and other liabilities held for trading 74 74 Issued debt securities - - - short-term issued debt securities - - - long-term issued debt securities - - Issued subordinate instruments - - Issued hybrid instruments - - Interest, fees and other liabilities 2,251 1,887 364 Provisions for liabilities and charges - 361 (361) Deferred tax liability - 3 (3) Total liabilities 78,682 78,682 Equity Share capital 1,281 1,281 Share premium - 3,370 (3,370) Treasury shares - (14) 14 Current year profit/(loss) 1,216 - 1,216 Retained earnings/(loss) 7,523 8,739 (1,216) Legal reserves 64 785 (721) Statutory and other capital reserves 4,077 - 4,077 Unrealised gain/(loss) on value adjustment of available for sale financial assets (31) (31) Total equity 14,130 14,130 Total liabilities and equity 92,812 92,812 - Zagrebačka banka UniCredit Group · 2009 Annual Report 187 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) a) Reconciliation of the balance sheet as at 31 December 2009 (continued) Differences between the balance sheet positions disclosed in the financial statements and the structure and contents prescribed by the Decision of the CNB relate to the following categories: Assets Cash and deposits with the CNB, Deposits with banking institutions and Loans to financial institutions are presented separately in the CNB schedule, while in the financial statements they are included within Cash reserves, Obligatory reserves with the CNB and Loans to and receivables from banks. Treasury bills and CNB bills are presented separately in the CNB schedule, while in the financial statements they are included in Available-for-sale financial assets. Securities and other financial instruments held for trading, Securities and other financial instruments which are not actively traded, but are designated at fair value in income statement and Derivative financial assets are presented separately in the CNB schedule, while in the financial statements they are included in Financial assets at fair value through profit or loss. Replacement bonds are included in Loans to other clients in the CNB schedule, while in the financial statements they are presented as a separate line Replacement bonds. Tangible assets in the CNB schedule includes Investment property and Intangible assets while in the financial statements these items are presented separately. Assets acquired in lieu of uncollected receivables are presented separately in the CNB schedule, while in the financial statements they are presented within Other assets. Interest, fees and other assets in the CNB schedule includes Deferred tax asset and Tax prepayments while in the financial statements these items are presented separately on the face of the balance sheet. Liabilities and equity Borrowings from financial institutions (short-term and long-term) and Other long-term borrowings are presented separately in the CNB schedule while in the financial statements they are included in Borrowings. Deposits on giro and current accounts, Savings deposits and Term deposits are presented separately in the CNB schedule while in the financial statements they are presented in Current accounts and deposits from banks and Current accounts and deposits from customers. Deposits on giro and current accounts in the amount of HRK 9,396 million are shown in the CNB schedule, while in the financial statements they are shown within Current accounts and deposits from banks in the amount of HRK 309 million and Current accounts and deposits from customers in the amount of HRK 9,087 million. Savings deposits in the amount of HRK 6,078 million are presented collectively in the CNB schedule, while in the financial statements they are shown within Current accounts and deposits from banks in the amount of HRK 72 million and Current accounts and deposits from customers in the amount of HRK 6,006 million. Term deposits in the amount of HRK 53,765 million are presented collectively in the CNB schedule, while in the financial statements they are presented within Current accounts and deposits from banks in the amount of HRK 14,943 million and Current accounts and deposits from customers in the amount of HRK 38,822 million. Interest, fees and other liabilities in the CNB schedule include Provisions for liabilities and charges, Current tax liability and Deferred tax liability, while these items are presented separately in the financial statements. Current year profit or loss is presented separately in the CNB schedule, while in the financial statements it is included in Retained earnings. Other reserves from the financial statements in the amount of HRK 785 million include Legal reserves in the amount of HRK 64 million and Other reserves in the amount of HRK 721 million. In the CNB schedule Legal reserves are shown separately, while the remaining amount of HRK 721 million is included within Statutory and other capital reserves. In addition, Statutory and other capital reserves in the CNB schedule include Share premium and Treasury shares which are shown separately in the financial statements. 188 2009 Annual Report · Zagrebačka banka UniCredit Group b) Reconciliation of the income statement for the year ended 31 December 2009 CNB Schedules FinancialDifference statements HRKHRKHRK million million million Interest income 5,518 5,518 (Interest expense) (3,164) (3,164) Net interest income 2,354 2,354 Income from commissions and fees 1,035 1,035 (Expenses on commissions and fees) (173) (173) Net income from commissions and fees 862 862 Gains/(losses) from investment in subsidiaries, associates and joint ventures - - Gains/(losses) from trading activities 57 - Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities - 524 Gains/(losses) from embedded derivatives (9) - Gains/(losses) from assets which are not traded, but are designated at fair value through profit or loss 10 - Gains/(losses) from activities related to available for sale financial assets 8 - Net gains and losses from investment securities - 29 Gains/(losses) from activities related to held to maturity investments - - Gains/(losses) from hedging transactions - - Income from investments in subsidiaries, associates and joint ventures 44 - Income from other equity investments 3 - Dividend income - 47 Gains/(losses) from foreign exchange differences 466 - Other income 62 41 Other expenses (149) - General administrative expenses and depreciation (1,634) - Operating expenses - (1,783) Net income from operations before impairment and other provisions 2,074 2,074 Impairment and provisions for losses (559) - Impairment losses on loans to and receivables from customers - (527) Other impairment losses and provisions - (32) Income/(loss) before tax 1,515 1,515 Income tax expense (299) (299) Profit/(loss) for the period 1,216 1,216 Earnings per share 19.0 19.0 57 (524) (9) 10 8 (29) 44 3 (47) 466 21 (149) (1,634) 1,783 (559) 527 32 - Zagrebačka banka UniCredit Group · 2009 Annual Report 189 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) b) Reconciliation of the income statement for the year ended 31 December 2009 (continued) Differences between the income statement positions disclosed in the financial statements and the structure and contents prescribed by the Decision of the CNB relate to the following categories: Gains/(losses) from trading activities, Gains/(losses) from embedded derivatives, Gains/(losses) from assets which are not traded, but are designated at fair value in income statement and Gains/(losses) from calculated exchange rate differentials are presented separately in the CNB schedule and in the financial statements they are included in Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities. Gains/(losses) from activities related to assets available for sale in CNB schedule are presented separately while in the financial statements they are included within Net gains and losses from investment securities. Net gains and losses from investment securities in the financial statements also include gains on revaluation of replacement bonds in the amount of HRK 21 million, while in accordance with the CNB’s Decisions they are included within Other income. Income from investments in subsidiaries, associates and joint ventures and Income from other equity investments are presented separately in the CNB schedule are included within Dividend income in the financial statements. Other expenses and General administrative expenses and depreciation are presented separately in the CNB schedule while in the financial statements they are included within Operating expenses. Impairment and provisions for losses in the CNB schedule include Impairment losses on loans to and receivables from customers and Other impairment losses and provisions while in the financial statements these items are presented separately. 190 2009 Annual Report · Zagrebačka banka UniCredit Group c) Reconciliation of the cash flow statement for the year ended 31 December 2009 CNB SchedulesFinancialDifference statements HRKHRKHRK million million million Operating activities Interest and similar receipts 5,272 5,272 Fee and commission receipts 1,040 1,040 (Interest and similar payments) (2,887) (2,887) (Fee and commission payments) (170) (170) (Operating expenses paid) (1,566) (1,566) Net gains/(losses) from financial instruments at fair value through profit or loss 302 302 Realised gains/(loss) from financial instruments available for sale - 9 (9) Other receipts 42 33 9 (Other payments) - - Cash flow from operating activities 2,033 2,033 Deposits with CNB (264) (264) Treasury bills from Ministry of Finance and CNB bills 1,165 - 1,165 Deposits with financial institutions and loans to financial institutions 1,137 1,137 Loans to other customers (3,459) (3,459) Securities and other financial instruments held for trading (203) (203) Securities and other financial instruments available for sale (540) 625 (1,165) Securities and other financial instruments which are not actively traded, but are designated at fair value through profit or loss - - Other assets 7 7 Net (increase)/decrease of operating assets (2,157) (2,157) Demand deposits (2,703) (2,703) Savings and time deposits 8,855 8,855 Derivative financial liabilities and other trading liabilities - - Other liabilities 195 195 Net increase/(decrease) of operating liabilities 6,347 6,347 Net cash inflow/(outflow) from operating activities 6,223 6,223 Paid income tax (522) (522) Net cash inflow/(outflow) from operating activities 5,701 5,701 - Zagrebačka banka UniCredit Group · 2009 Annual Report 191 Supplementary schedules for CNB Supplementary schedules for CNB (Continued) c) Reconciliation of the cash flow statement for the year ended 31 December 2009 (continued) CNB SchedulesFinancialDifference statements HRKHRKHRK million million million Investment activities Receipts from sale/(payments for purchase) of tangible and intangible assets (173) (173) Receipts from sale/(payments for purchase) of investments in subsidiaries, associates and joint ventures - - Receipts from sale/(payments for purchase) of securities and other investments held to maturity 90 90 Received dividends 47 47 Other receipts/(payments) from investment activities - - Net cash inflow/(outflow) from investment activities (36) (36) Financial activities Net increase/(decrease) in borrowings (429) (429) Net increase/(decrease) of issued debt securities (3,303) (3,303) Net increase/(decrease) of subordinated and hybrid instruments - - Receipts from issue of capital - - (Payment of dividends) - - Other receipts/(payments) from financial activities - - Net cash inflow/(outflow) from financial activities (3,732) (3,732) Net cash inflow/(outflow) 1,933 1,933 Effects of change in foreign currency rates on cash and cash equivalents 16 16 Net increase/(decrease) in cash and cash equivalents 1,949 1,949 Cash and cash equivalents at the beginning of the year 3,311 3,311 Cash and cash equivalents at the year end 5,260 5,260 - Differences between the positions of Cash flow statements in the financial statements and the CNB Schedule are as follows: Realised gains from AFS financial assets and other receipts are shown collectively in the CNB Cash flow statement, as opposed to being shown separately in the financial statements. In the financial statements Treasury bills with the Ministry of finance and Treasury bills with the CNB are shown within Securities and other financial instruments available-for-sale while within the CNB Schedule they are disclosed separately. 192 2009 Annual Report · Zagrebačka banka UniCredit Group d) Reconciliation of statement of changes in equity for the year ended 31 December 2009 Retained earnings in 2008 and 2009 in the financial statements includes current year profit which is presented in a separate position in the CNB Schedule. Item Share premium in the financial statements is included in Legal, statutory and other reserves in CNB Schedule. Additionally, appropriations from profit to legal reserves for 2007 were presented in the statutory financial statements for 2007, whilst in the CNB Schedules these were presented in 2008. Also certain movements on AFS securities are presented net of deferred tax while in the financial statements they are presented on a gross basis, with tax being shown as a separate line. Zagrebačka banka UniCredit Group · 2009 Annual Report 193 Secondino Lamparelli, ReviPlant Retail Client - Italy 1999, my partners «andInI started a garden center in the hills above Moncalieri, Turin. Our innovative, customer-oriented approach enabled us to become a major player in this business and an important part of our local community. Thanks to our relationship with UniCredit and its guidance, we have expanded and are still growing.» It’s easy with UniCredit. Supplementary EUR financial statements - unaudited Zagrebačka banka UniCredit Group · 2009 Annual Report 195 Supplementary financial statements Supplementary EUR financial statements - unaudited Basis of preparation of supplementary EUR financial statements The supplementary information is provided for illustrative purposes only and does not form part of the audited financial statements. The income statements for the Group and the Bank for 2009 and comparative information for 2008, as reported in the audited financial statements, have been translated into EUR at average foreign exchange rates for 2009 (EUR 1 = HRK 7.340) and 2008 (EUR 1 = HRK 7.223), respectively. The balance sheets for the Group and the Bank as at 31 December 2009 and comparative information as at 31 December 2008, as reported in the audited financial statements, have been translated into EUR at respective foreign exchange rates ruling at 31 December 2009 and 31 December 2008. 196 2009 Annual Report · Zagrebačka banka UniCredit Group Group income statement for the year ended 31 December 2009 2009 2008 EUREUR million million Interest and similar income 860 800 Interest expense and similar charges (475) (392) Net interest income 385 408 Fee and commission income 173 183 Fee and commission expense (25) (25) Net fee and commission income 148 158 Dividend income 1 1 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities 77 35 Net gains and losses from investment securities 4 24 Other operating income 68 71 Net trading and other income 150 131 Operating income 683 697 Operating expenses (363) (397) Profit before impairment and other provisions 320 300 Impairment losses on loans to and receivables from customers (84) (37) (Other impairment losses and provisions)/ reversal of other impairment losses and provisions (4) 1 Total impairment losses and provisions (88) (36) Profit from operations 232 264 Share of profit from associates 4 3 Profit before tax 236 267 Income tax expense (46) (54) Profit for the period 190 213 Attributable to: Equity holders of the Bank 183 207 Minority interest 7 6 Profit for the period 190 213 Zagrebačka banka UniCredit Group · 2009 Annual Report 197 Supplementary financial statements Supplementary EUR financial statements - unaudited (Continued) Group balance sheet as at 31 December 2009 Assets 2009 2008 EUREUR million million Cash reserves 964 Obligatory reserve with the Croatian National Bank 1,002 Loans to and receivables from banks 1,593 Financial assets at fair value through profit or loss 75 Replacement bonds 197 Loans to and receivables from customers 9,393 Available-for-sale financial assets 745 Held-to-maturity investments 106 Investments in associates 11 Investment property 32 Property and equipment 351 Intangible assets 39 Deferred tax asset 15 Current tax asset 16 Other assets 250 Total assets 14,789 198 2009 Annual Report · Zagrebačka banka UniCredit Group 601 964 1,696 160 194 9,055 723 118 10 33 351 39 22 1 238 14,205 Group balance sheet as at 31 December 2009 (continued) Liabilities and equity 2009 2008 EUREUR million million Liabilities Current accounts and deposits from banks 2,264 1,519 Current accounts and deposits from customers 8,778 8,584 Financial liabilities at fair value through profit or loss 10 38 Borrowings 1,165 1,259 Issued debt securities - 450 Provisions for liabilities and charges 61 62 Other liabilities 337 286 Subordinated debt 16 20 Current tax liability - 22 Deferred tax liability - 1 Total liabilities 12,631 12,241 Equity Issued share capital 175 175 Share premium 461 485 Treasury shares (2) (2) Other reserves 107 107 Fair value reserve 1 1 Retained earnings 1,321 1,110 Total equity attributable to equity holders of the Bank 2,063 1,876 Minority interest 95 88 Total equity 2,158 1,964 Total liabilities and equity 14,789 14,205 Zagrebačka banka UniCredit Group · 2009 Annual Report 199 Supplementary financial statements Supplementary EUR financial statements - unaudited (Continued) Bank income statement for the year ended 31 December 2009 2009 2008 EUREUR million million Interest and similar income 752 683 Interest expense and similar charges (431) (340) Net interest income 321 343 Fee and commission income 141 147 Fee and commission expense (24) (23) Net fee and commission income 117 124 Dividend income 6 10 Net gains and losses on financial instruments at fair value through profit or loss and result from foreign exchange trading and translation of monetary assets and liabilities 71 35 Net gains and losses from investment securities 4 21 Other operating income 6 6 Net trading and other income 87 72 Operating income 525 539 Operating expenses (242) (270) Profit before impairment and other provisions 283 269 Impairment losses on loans to and receivables from customers (72) (28) (Other impairment losses and provisions)/ reversal of other impairment losses and provisions (4) Total impairment losses and provisions (76) (28) Profit before tax 207 241 Income tax expense (41) (48) Profit for the period 166 193 200 2009 Annual Report · Zagrebačka banka UniCredit Group Bank balance sheet as at 31 December 2009 Assets 2009 2008 EUREUR million million Cash reserves Obligatory reserve with the Croatian National Bank Loans to and receivables from banks Financial assets at fair value through profit or loss Replacement bonds Loans to and receivables from customers Available-for-sale financial assets Held-to-maturity investments Investments in subsidiaries and associates Investment property Property and equipment Intangible assets Deferred tax asset Current tax asset Other assets Total assets 720 452 1,001 1,188 71 197 8,164 759 79 126 5 147 18 14 14 200 12,703 964 1,323 157 194 7,772 734 91 125 5 154 17 18 1 197 12,204 Zagrebačka banka UniCredit Group · 2009 Annual Report 201 Supplementary financial statements Supplementary EUR financial statements - unaudited (Continued) Bank balance sheet as at 31 December 2009 (continued) Liabilities and equity 2009 2008 EUREUR million million Liabilities Current accounts and deposits from banks Current accounts and deposits from customers Financial liabilities at fair value through profit or loss Borrowings Issued debt securities Provisions for liabilities and charges Other liabilities Current tax liability Deferred tax liability Total liabilities Equity Issued share capital Share premium Treasury shares Other reserves Fair value reserve Retained earnings Total equity Total liabilities and equity 202 2009 Annual Report · Zagrebačka banka UniCredit Group 2,097 7,379 10 974 - 50 258 - 1 10,769 1,350 7,276 38 1,027 449 48 223 23 1 10,435 175 461 (2) 107 (4) 1,197 1,934 12,703 175 460 (2) 107 2 1,027 1,769 12,204 Zagrebačka banka UniCredit Group · 2009 Annual Report 203 Shareholders’information Shareholders’ information Share information The security code for the ordinary shares are as follows: Shares (Class) Ordinary Shares Symbol ZABA-R-A ISIN Code HRZABARA0009 Shares performance in 2009 on the Zagreb Stock Exchange:* High (HRK) Low (HRK) Last (HRK) Trading Volume / No. of Shares ZABA-R-A 310.00 119.00 260.00 377,448 Bank shareholders’ structure 31 December 2009 International investors - UniCredit Bank Austria AG - Allianz SE - Other Companies in private ownership Individuals Public sector Treasury shares 96.45% 84.21% 11.72% 0.52% 1.67% 1.33% 0.47% 0.08% Ratings Standard & Poor’s Moody’s Investors Service Fitch Ratings Ltd. 204 2009 Annual Report · Zagrebačka banka UniCredit Group Counterparty Credit Rating Bank Financial Strength Rating Long-term Global Local Currency Deposit Ratings Foreign Currency Deposit Rating Long Term Issuer Default Rating Short Term Rating Individual Support Outlook BBB/Negative/-D+/Stable Baa1 / P2 / Negative Ba1 / NP / Stable BBB+ F2 C/D 2 Negative Contacts CONTACTS Zagrebačka banka dd HEADQUARTERS Paromlinska 2 10000 Zagreb Croatia Telephone: (+385 1) 6104 000 Fax: (+385 1) 6110 533 www.zaba.hr CORPORATE IDENTITY AND COMMUNICATIONS SWIFT: ZABA HR 2X REPRESENTATIVE OFFICE Paromlinska 2 10000 Zagreb Croatia Telephone: (+385 1) 6104 153 Fax: (+385 1) 6104 601 Public Relations: PR@unicreditgroup.zaba.hr D-60313 FRANKFURT/M Brönnerstrasse 17 Telephone: (+49 69) 28 47 42 Telephone: (+49 69) 28 47 43 Fax: (+49 69) 29 34 89 Zagrebačka banka UniCredit Group · 2009 Annual Report 205 Contacts Contacts (Continued) SUBSIDARIES CROATIA Prva stambena štedionica dd ZB Invest doo Zagreb nekretnine doo Istraturist dd Centar Kaptol doo MZB doo BOSNIA AND HERZEGOVINA UniCredit bank dd Savska 60-62 10000 Zagreb Telephone: (+385 1) 6065 111 Fax: (+385 1) 6065 120 www.prva-stambena.hr Ivana Lučića 2A 10000 Zagreb Telephone: (+385 1) 4803 399 Fax: (+385 1) 4803 349 www.zbi.hr Nova Ves 17 10000 Zagreb Telephone: (+385 1) 4860 111 Fax: (+385 1) 4860 222 www.zane.hr Jadranska 66 52470 Umag Telephone: (+385 52) 719 000 Fax: (+385 52) 719 271 www.istraturist.hr Nova Ves 17 10000 Zagreb Telephone: (+385 1) 4860 241 Fax: (+385 1) 4860 240 www.centarkaptol.hr Savska cesta 28 10000 Zagreb Telephone: (+385 1) 4882 600 Fax: (+385 1) 4843 083 www.banka.hr Kardinala Stepinca bb 88000 Mostar Telephone: (+387 36) 312 112 Fax: (+387 36) 312 123 www.unicreditbank.ba 206 2009 Annual Report · Zagrebačka banka UniCredit Group The 2009 Zagrebačka Banka Annual Report was published within the period stipulated by law and its official text in Croatian can be found at the Zagreb Stock Exchange Internet site - www.zse.hr, as well as at the Internet site of Zagrebačka banka - www.zaba.hr. Compared to the text published, this edition has been translated into English, designed and illustrated. Zagrebačka banka dd UniCredit Group Paromlinska 2, 10000 Zagreb, Croatia, www.zaba.hr Registered in the Register of Companies with the Zagreb Commercial Court, based on the Decision No.Tt-95/1-2, as of 17 March 1995, company’s registration number 080000014, amount of the share capital: 1,280,967,820 kuna, fully paid. Equity capital is allocated as 64,048,391 ordinary shares, each with a nominal value of 20 kuna, kept in the computer system of the Central Depository Agency under the code ZABA-R-A as dematerialized securities in the name of the holder. The Bank’s account with the Croatian National Bank, Trg hrvatskih velikana 3, 10000 Zagreb, account No.: 2360000-1000000013. Publisher: Zagrebačka banka dd Production: MZB doo Print: Printera Croatia 2010