TOWARDS SECURING A COMFORTABLE RETIREMENT Financial Literacy Programme at Workplace 18 September 2013 Koid Swee Lian, CEO 1 Overview AKPK’s Roles & Services Credit & Debit Financial Counselling Debt Management Programme (DMP) Better debt management DMP Matrices DMP benefits to credit providers DMP application process flow Self Help Guide: Debt Relief Plan Wise Use of Credit Card Financial Education Initiatives POWER! Managing Your Debts Effectively 2 AKPK’s Roles Set up in 2006 by Bank Negara Malaysia (BNM) Part of financial consumer protection framework More resilient household sector Avenue for existing & potential individual borrowers to enhance financial discipline: • Education • Credit counseling • Debt management Sound & robust banking system Facilitates debt repayment efforts Minimizes incidence of loan default arising from poor debt management 3 AKPK’s Services - Money Sense Book/ module - POWER! Book/module - Use simple & plain language - Collaborate with smart partners Financial Education Financial Counselling Debt Mgt Programme - Personalised programme - Review fin. condition & tailor solutions - Ongoing counselling & education One-to-one: - Advise on credit & related issues - Assist in analysing fin. situation & identifying options to address credit issues SERVICES ARE FREE OF CHARGE 4 Credit & Debt Credit - Facility to borrow with agreement to repay credit provider as per terms and conditions in contract. Debt - When one borrows, one takes on credit & when one uses a credit facility, one takes on debt. Example: One is given a credit card with a limit of RM3,000. If one spent RM1,000 using credit card, that RM1,000 of utilised credit now becomes a debt Before: RM3,000 credit available After: RM2,000 credit still available Debt: RM1,000 5 Financial Counselling Who is eligible? Retail consumer Pre-condition? Attend public briefing session Counselling process Review financial /credit issues Devise personal budget plan Cash flow management Post-counselling decision Debt management advice 6 Debt Management Programme (DMP) Assistance Help resolving financial problems with banks/card issuers Tailor made solutions for credit problems Negotiate with lenders on borrowers’ behalf - no legal power Qualifying Criteria for DMP Not a bankrupt Positive net disposable income Not under advanced legal action Loan exposure of < RM2 million 7 Better Debt Management Combination of - Managing debt level - • housing loan • Priortise debt payments • hire-purchase loan • Consolidate & refinance • Guarantor obligations • Dangers of borrowing to repay debts • credit cards • personal loans • Student loans • • Dealing with debt problems • share margin financing Late payment notices / debt collectors • guarantor’s liability Filing for bankruptcy / exiting bankruptcy • Avenues for assistance 8 DMP – Benefits to FIs Revive default accounts Reclassification to performing status Yearly reviews (if any) Collections by AKPK Borrowers pay into AKPK’s account AKPK distributes to various FIs DMP terminated upon non-payment Waivers do not apply upon termination Subsequent defaults – minimal 9 DMP Matrices Subject Type of Facility & Tenure Restructure / Reschedule Monthly Payments Waiver Consideration Payment Mode Matrix I Matrix II Credit Provider’s Blanket Approval Obtained Require Credit Provider’s Approval Restructuring / rescheduling of unsecured loans where repayment, inclusive of proposed interest, is within 10 years Instalments to cover at least proposed interest & can be stepped up during repayment tenure - minimum of 1% of total unsecured loan exposure or RM30, which ever is lower, per credit provider Restructuring / rescheduling of secured loans (HL and HP) & unsecured loans that do not fall under Matrix I Instalments to cover interest at least Other criteria – • amount & months in arrears • value of property • cost & date of auction Waivers on interest-in-suspense (IIS) & penalty interest (PI)/Late Charges (LP), where applicable No waiver on loan principal and other charges. Waivers on IIS, PI/LP & other charges / principal (for deserving cases) HL waiver subject to: • value of property charged to credit provider • applicant’s net worth Instalments paid via AKPK or direct to credit providers Instalments paid via AKPK or direct to credit providers DMP - Application Process With complete documents (including 1st payment slip) Start DMP (Matrix I) Issue Letter of Offer MATRIX I Prepare Proposal Average TAT: 8 working days Public Briefing Counselling DMP Form Submission MATRIX II Prepare Proposal Seek FI’s Consent Start DMP (Matrix II) Minimum TAT: 30 days INITIAL CONTACT TO COUNSELLING STAGE Appointment Form Documents Checklist Borrower’s loan details (BLD) Form Form CBS01 Public Briefing Or Counselling Eligible for DMP Loan Statement Income Evidence EPF Statement CCRIS Report Legal Letter Compile Documents Appointment & Counselling Document Verification Determine Eligibility Repayment Capacity Brief on On-Line DMP Application & Procedures Sufficient NDI Issue online DMP Code For branches with Public Briefing* General Enquiry or Not eligible for DMP Options: • Self Managed – Credit Providers / BNM LINK • Petition for bankruptcy Insufficient Net Disposable Income (NDI) * KL Main, Penang, Melaka, Johor Baharu, Kota Kinabalu, Kuching Applicant submits DMP Application MATRIX I 30 Days DMP application submitted NO Withdrawal (after 90 days) • No submission • Voluntary YES First payment in 30 days NO Withdrawal • No payment • Voluntary • DMP withdrawn 8 Working Days YES DMP Process Flow • Review & Assess • Request BLD • Evaluate & Counsel • DMP Committee approve / reject NO YES Start DMP Issue Notification Letter (cc to FIs) Issue Rejection Letter • Incomplete information • DMP declined Criteria for Matrix I: • Unsecured loans only • No principal waiver • Tenure up to 10 years MATRIX II DMP application submitted 1st payment NOT required 21 Working Days 8 Working Days 1 Day YES DMP Process Flow • Review & assess • Request BLD • Evaluate & counsel • DMP Committee approve / reject YES Send Proposal to FIs for approval YES YES NO NO Withdrawal (after 90 days) • No letter required Issue Rejection Letter • Incomplete information Issue Rejection Letter • Proposal rejected by FIs Criteria for Matrix II • Secured / Unsecured loans • Principal waiver • Advance litigation: BN / CP • Tenure > 10 years 2 Working Days Inform Customer & Start DMP Issue Confirmation Letter (cc to FIs Customer pays to AKPK or direct to FIs Self Help Guide: Debt Relief Plan Step by step guide for borrowers to negotiate restructuring /rescheduling of their loan(s) Empowers borrowers to take control of debts Preparing the monthly budget Debt repayment proposal Enhances borrower’s financial: Formula for pro-rata payment • Knowledge Sample debt repayment proposal letters: single lender, multiple lenders /full & final settlement • Behaviour • Attitude Debt relief flowchart 15 Wise Use of Credit Card Tips on wise use of credit card Recommend 2 cards only Make full payment Pay before maturity period Avoid cash withdrawal Debit Card Quite similar to ATM card Immediately deducted from your bank account Can control spending 16 Credit Card Guidelines Effective 18/3/2011 Eligible age ≥ 21 years old & Income ≥ RM24,000 p.a. Below RM36,000 p.a. Credit cards from a maximum of 2 issuers Max credit limit: ≤ 2 x monthly income per issuer No increase in credit limit without consent No credit advance via cheque payable to cardholders 17 Credit Card Benefits Convenient & efficient mode of cashless payment Statements assist in tracking expenses for budgeting purposes Some credit cards provide free personal accident & travel insurance coverages Zero-interest installment plan, flexi-payment scheme & balance transfer Loyalty points to redeem goods & services 18 Credit Card Product Disclosure Sheet NOTICE ON PAYING ONLY MINIMUM MONTHLY REPAYMENT If you make only the minimum payment each period, you will pay more in interest and it will take you longer to pay off your balance. Please refer to the back page for more information. Alternatively, you may also refer to the credit card calculator available on our website or bankinginfo.com.my website. Sample warning in last statement of year - wef Dec’ 2011 • • • • Total Credit Total Interest Total Finance Charges Table on Minimum Payment Warning Source: BNM 19 Minimum Payment Warning Outstanding balance RM 3,000.00 Minimum payment due (5% of outstanding balance) RM 150.00 Payment due date 15 Apr 2011 Minimum Payment Warning: If you make only the minimum payment each period, you will pay more in interest and it will take you longer to pay off your balance. For example: If you make no additional charges using this card and each month you pay… You will pay off the balance And you will end up paying shown on this statement in an estimated about… total of interest of … Only the minimum payment 4 years and 8 months RM 1,055 RM 200 1 year and 6 months RM 424 (Savings RM631) Source: BNM 20 Credit Card Charges – Example Balance due : RM5,452.40 Remaining balance: Amount paid : RM5,452.00 Total charges: RM0.40 RM92.30 Partial payment resulted in loss of interest free period Interest charged on transaction posting date to due date immediately following statement date in which transaction was posted Dining RM121.45 x 27/365 days x 15% RM1.35 Purchase of Goods RM2,569.00 x 25/365 days x 15% RM26.39 Others ……… RM19.75 Interest RM47.49 Finance charges 28/1 to 16/2 RM5,452.40 x 20/365 days x 15% RM44.81 Total charges RM92.30 21 Financial Education Initiatives 1. Publication of financial articles in newspapers, magazines, etc. 2. Docu-drama based on real life cases – 13 episodes 3. Website (information and educational) - Online reference/response 4. Publication of monthly E-Newsletters ReadSens 5. Financial education at work place - briefings/talks at private & public entities 6. Nationwide road shows, workshops, seminars & financial exhibitions 7. Training of Trainers with smart-partners providing trainers & participants 8. Distribution of informational booklets on banking & insurance 9. Micro blogging on finance & credit issues at www.moneypower.my 10. Personal Financial Management being offered as an elective/co-curriculum subject in 44 universities & 30 polytechnics 11. University & polytechnic students attend POWER! Programme before graduation 22 Managing Your Debts Effectively Launched on 19 January 2011 Designed to equip young adults & potential borrowers on how to manage their debts effectively & make informed financial decisions Targeted education programme for young adults (18-30 years old), firsttime borrowers & potential borrowers, including hearing impaired Certificate of completion 23 Programme Module Module Cash Flow Management Borrowing Basics Wise Usage of Credit Card Key Contents • • • • • • • • • • • Smart living: identify needs and wants Develop personal budget & cash flow/net worth statement Knowing financial position & net worth Common sources of personal credit & key features of credit facilities Key lending criteria Cost of borrowing & setting own debt limit Rights & responsibilities of a borrower Different types of cards - debit, credit & charge card Understanding terms & conditions of credit cards Using credit cards wisely Responsibility to protect credit cards 24 Programme Module Module Buying a Car Key Contents • Factors to consider when buying a car - affordability, maintenance expenses • Terms & conditions of hire purchase agreement - term charges, early settlement & repossession Buying a House • • • • Managing your Debts • Contributions to over- indebtedness & consequences • Importance of building & maintaining good credit history • Available advisory & redress services Affordability and types of house ownership Understanding terms & conditions of house financing Understanding rights & responsibilities of a borrower Consequences of loan default 25 Online Learning Portal: power.akpk.org.my Useful for IT savvy young adults Easy & convenient to learn money mgt Learn at own pace & time Lively, interactive & amusing animation IQ games to make learning interesting Virtual certificate of completion As at 30/09/12 – 122,794 participants 26 Thank You Make Prudent Financial Management a Way of Life 1 800 88 2575 www.akpk.org.my 27 Credit Card – Fees & Charges Finance charge for retail transaction • 1.125% pm /13.5% pa if promptly settled min. payment due for 12 consecutive months • 1.333% pm /16.0% pa if promptly settled min. payment due for at least 10 mths in a 12 month cycle • 1. 458% pm /17.5% pa if payment record is not within either above • 1.5% / 18% pa for cash transaction Cash advance fee 5% of amount drawn, subject to min. of RM15.00, whichever is higher Late payment charge Replacement card 1% of total o/s amount, subject to min. of RM5.00 & max. of RM50.00 RM10.00 for 1st time & RM50.00 for every subsequent replacement 28 Credit Card – Fees & Charges Request for card statement • RM5.00 per monthly statement Request for sales draft • RM15.00 per copy PLUS/ CIRRUS ATM withdrawal • RM10.00 for each cash withdrawal PLUS/CIRRUS enquiry • RM2.00 for each transaction Conversion for overseas transactions • Rate determined by Visa /MasterCard /JCB Government service tax • Bank imposes 1% administration fee • RM50 for each principal card • RM25 for each supplementary card 29