YOU FIRST Grameenphone annual report 2012 Contents This is Grameenphone 02 Our Vision, Mission & Values 03 The Shareholders 05 History & Milestones 06 Products & Services 07 Accolades in 2012 09 Performance at a Glance - 2012 (Consolidated) 10 Corporate Information 11 Business Review - 2012 15 Organisational Structure 18 Directors’ Profile 19 Management Team’s Profile 24 Chairman’s Message 28 CEO’s Message 30 33 Corporate Governance in Grameenphone 42 Corporate Responsibility at Grameenphone 44 Climate Change & Green Endeavor for Green Business Five Years’ Financial Summary 47 Financial Review - 2012 49 Value Added Statement - 2012 50 Contribution to National Exchequer 51 Directors’ Report 52 Audit Committee Report 77 Auditors’ Report & Audited Financial Statements 78 of Grameenphone Ltd. Subsidiary Profile: Grameenphone IT Ltd. 134 - Directors’ Report 137 - Auditors’ Report & Audited Financial Statements Useful Information for Shareholders 160 Notice of the 16th Annual General Meeting 164 Proxy Form and Attendance Slip 165 This is Grameenphone November 11 1996 Awarded a cellular license in Bangladesh by the Ministry of Posts and Telecommunications. March 26 1997 Launched its service on the Independence Day of Bangladesh. November 11 2009 Successfully listed on the Stock Exchanges in Bangladesh. August 07 2012 Awarded 2G License by Bangladesh Telecommunication Regulatory Commission After sixteen years of operation 40.02 million customers and more than 67 thousand Shareholders as of December 2012 are now empowered under a single network and touched by the magic of closeness. | PAGE 02 | Grameenphone Annual Report 2012 Our Vision Mission & Values Grameenphone Annual Report 2012 | PAGE 03 | You dream of a better life, we put our best to make it a reality History & Milestones 2012 Awarded license for 2G operation for 15 years effective from November 2011; two new affordable packages ‘Amontron’ and ‘Nishchinto’ were launched, 10-second pulse was introduced for all products including helplines; A GP App was launched to facilitate mobile self service; Reached 40.02 million Subscribers. 2011 Launched ‘My zone’- location based discount on usage, Micro SIM cards for iPhone, Spondon Package with 1-sec pulse; Grameenphone Branded Handset (C200, QWERTY handset ‘Q100’ and Android Handset ‘Crystal’), Customer Experience Lab, eCare solution; Completed swapping of 7,272 nos. of BTS; Reached 36.5 Million Subscribers 2010 Launched New Tariff Plan, ‘MobiCash’ Financial Service Brand, Ekota for SME, Baadhon Package, Mobile Application 2009 Listed on Dhaka Stock Exchange Ltd. and Chittagong Stock Exchange Ltd.; Launched Internet Modem, Special Development Contest & Network Campaign; Reached 29.97 Million Subscribers Olympic Regional Talent Hunt, Stay Green Campaign, Internet Package P5 & P6, Grameenphone Branded Handset & Studyline; Reached 21 Million Subscribers 2008 Introduced BlackBerry Service; Commissioned Brand Positioning & launched Stay Close & Customer Care Campaign; 2007 Converted to a Public Limited Company; Re-launched Business Solutions; Launched New VAS, Bull Stock 2006 Launched HealthLine, Smile Prepaid & Xplore Postpaid, Cellbazaar, Business Solutions for Business Class & 2005 Launched Electronic Recharge System, djuice Brand Targeting Youth Segment, EDGE & Voice SMS for the first time 2004 Reached 2 Million Subscribers 2003 Launched Prepaid Product with PSTN Connectivity; Reached 1 Million Subscribers 2002 Achieved BD Business Award for “Best Joint Venture Enterprise” 2001 Launched WAP Service 1999 Launched First Prepaid Service in the Country 1998 Launched Mobile to Mobile Service (without PSTN Access) 1997 Commenced Operation on the Independence Day of Bangladesh 1996 Incorporated as a Private Limited Company Reached 20 Million Subscribers Information, Missed Call Alert & PayForMe Service; Re-branded djuice; Reached 16 Million Subscribers Community; Introduced new GP Logo Following Maiden Decade of Operation; Reached 10 Million Subscribers in Bangladesh; Reached 4 Million Subscribers Grameenphone Annual Report 2012 | PAGE 05 | Products & Services Prepaid Postpaid Bondhu Xplore Nishchinto Business Solutions Adjusted djuice Ekota Smile GP Public Phone Amontron Internet SIM Device Minipack Pay Per Use (Max 20 Tk/Day) Outbound Roaming Pay As You Go Pack Inbound Roaming Handset (Basic, Feature & Smartphone) Monthly Heavy Internet Browsing Pack Aapon Daily 150 MB Pack Spondon 3 GB Monthly Pack Wholesale Business* Financial Services** GP IT Modem International SMS International MMS Monthly Night Time Heavy Internet Browsing Pack Shohoj Adjacent Businesses Roaming Internet 1 GB Monthly Pack Business Solutions Minipack 15 MB Ekota Minipack 99 MB GP Public Phone Value Added Services (VAS) Minipack 3 MB Village Phone Minipack 1 MB Internet SIM Enterprise Solution Mobile Office Tracking Mobile Security M- Reporting mCentrex BlackBerry Messaging Web Office Office Connectivity Vehicle Tracking Web SMS Web Hosting GP Connect Team Tracker Business SMS Enterprise Security Corporate Bulk SMS * In compliance with BTRC guidelines, GP is sharing its passive infrastructure with other operators under “Wholesale Business”. ** Introduced different “Financial Services” in electronic ticketing, bill collection, electronic lottery and remittance disbursement under the brand “MobiCash”. | PAGE 06 | Grameenphone Annual Report 2012 Welcome Tune Instant Messaging Music News Mobile Applications Music Radio Healthline News Services Studyline Media Services Messaging Sports Services Missed call alert Religious Services Pay For Me Directory Services Mobile Reporting Matrimony Service Stock Update Partner Services Entertainment Box Education Service Single Short Code 123 Career Service Online Games Corporate Services Quick Search Social Media Service Power USSD Menu Jokes Services Buddy Tracker Mobile Backup Enablers Call Block E-care Voice Chat Co-Branded Opera Mini SMS Chat GP App GP World Downloadable Contents Facebook Services (SMS, Infotainment USSD, Java App) Twitter SMS Accolades in 2012 In 2012, Grameenphone, with its hard work and determination, was recognized with multiple awards. We always thrive to move forward and be better as each year passes by. It is recognition such as these that inspires us to move beyond: Best Presented Annual Report 2011 Won the award from the Institute of Chartered Accountants of Bangladesh (ICAB), for publishing transparent reports and maintaining high standards of Corporate Governance. Connected World Awards Received the award for SMS based “Mobile Health Tips” service at Connected World Forum. Emerging Market Service Provider of the Year Won Frost & Sullivan Asia Pacific ICT Awards for second time for delivering exceptional business performance in 2011. BESL Investor Relations Award 2012 Awarded by the BRAC EPL Stock Brokerage Ltd. (BESL) for best Investor Relation Practice. Best Employer Award 2012 Received the award from BDjobs.com - the largest online job site in Bangladesh. Grameenphone Annual Report 2012 | PAGE 07 | You can achieve higher when there is a helping hand Performance at a Glance - 2012 (Consolidated) Revenue Figures in BDT 91.9 Bn +3.2% Gross Profit 52.4 Bn +2.3% Operating Profit 33.6 Bn +3.2% Profit Before Tax 30.2 Bn -8.5% Net Profit After Tax 17.5 Bn -7.3% NOCF Per Share Earnings Per Share 12.96 -7.3% NAV Per Share 26.26 22.23 -26.1% -8.8% NAV- Net Asset Value; NOCF- Net Operating Cash Flow Grameenphone Annual Report 2012 | PAGE 09 | Corporate Information Company Name Grameenphone Ltd. Company Registration No. C-31531 (652)/96 Legal Form A public listed company with limited liability. Incorporated as private limited company on October 10, 1996 and subsequently converted to a public limited company on June 25, 2007. Listed on the Dhaka and Chittagong Stock Exchange Ltd. on November 11, 2009. Board of Directors Chairman Sigve Brekke Directors M Shahjahan Md. Ashraful Hassan Per Erik Hylland Parveen Mahmud Morten Tengs Hakon Bruaset Kjol Lars Erik Tellmann Independent Directors Health, Safety, Security & Environment Committee Per Erik Hylland (Chairman) M Shahjahan Dr. Mohammad Shahnawaz Hasanur Rahman Rakib (Secretary) Management Team Vivek Sood, Chief Executive Officer Fridtjof Rusten, Chief Financial Officer Tanveer Mohammad, Chief Technology Officer Quazi Mohammad Shahed, Chief Human Resources Officer Allan Bonke, Chief Marketing Officer Mahmud Hossain, Chief Corporate Affairs Officer Dr. Jamaluddin Ahmed FCA Rokia Afzal Rahman Head of Internal Audit Company Secretary Statutory Auditors Hossain Sadat Audit Committee Dr. Jamaluddin Ahmed FCA (Chairman) M Shahjahan Per Erik Hylland Hossain Sadat (Secretary) Treasury Committee M Shahjahan (Chairman) Pal Stette Fridtjof Rusten Imdadul Haque (Secretary) Human Resources Committee Per Erik Hylland (Chairman) M Shahjahan Quazi Mohammad Shahed Hossain Sadat (Secretary) | PAGE 10 | Grameenphone Annual Report 2012 Emadul Hannan ACNABIN Chartered Accountants Legal Advisors Hasan & Associates Sheikh & Chowdhury Registered Office GPHouse Bashundhara, Baridhara Dhaka-1229, Bangladesh Business Review - 2012 A YEAR OF MODERATE GROWTH INNOVATION IN PRODUCTS AND To make mobile handsets affordable to 2012 ended with number of SERVICES rural customers, Grameenphone achievements despite fierce market On the back of our “Customer-centric” competition and regulatory drive, we continued our efforts to bring uncertainties. In the year, GP got its innovation and excellence in our operating license for 2G services for the products and services to offer new As the people around the country are next 15 years after a long delay. experiences to our customers. becoming more internet savvy, Despite challenges from various corners, To improve consumer value proposition we added a total of 3.5 million and to remain competitive in the market, subscribers to our network in 2012. As a GP introduced attractive products in result, our subscriber base reached 2012. 40.02 million at the end of the year and we continued to remain the most preferred operator with 41.2% market share. An amazing package of GP was “25 partnered with Symphony to offer Symphony B3 handsets with GP’s new connections at a very attractive price. Grameenphone took another initiative with Symphony to make Tablet computers available at a very affordable price. CUSTOMER FIRST Paisa Offer”, which enables GP prepaid Being the largest telecom family, with subscribers to talk for 40 minutes at BDT customer centricity at the core of its 10 (excluding VAT) only and enjoy the heart, GP observed “Customer First Day” GP earned BDT 9,192 crore revenues in effective call rate of 25 paisa/minute to on November 05, 2012. More than 1,000 2012 with a 3.2% rise, compared to the any GP number. employees of the Company, including its previous year. Net profit after taxes for 2012 was BDT 17.5 billion with 19.0% margin compared to BDT 18.9 billion with 21.2% margin of 2011. Lower net profit for this period was mainly due to recognition of amortization cost of 2G License, notional interest cost on payments of 2G License fees and interest payments on borrowings. Underlying net profit excluding above impacts, however, shows positive GP also introduced a unique offer named “Wholesale Recharge”. A customer needs to recharge BDT 25 or more to avail the special call rate of 7 paisa/10 second from 12am-4pm for any GP-GP call. Two other major products were “Nishchinto” and “Amontron”. Nishchinto gives the users the opportunity to make any local voice development from last year as a result of calls, with a call rate of 15 paisa/10 continuous cost efficiency measures and second. Customers also enjoy 20% top line growth. The Company has so far invested BDT 213.4 billion (BDT 21,343 crore) for network expansion, upgradation and 2G license & spectrum fees since its inception in 1997. In 2012 GP invested BDT 12.6 billion (BDT 1,263 crore) to retain its preferred network position. With that GP still remains the largest cellular network in the country, covering management members, went out to the markets to attend customers directly and get closer to people who use GP services. The day was celebrated across all Telenor Business Units, to know what people think about their service standards and to better understand the expectations of the customers. PREPARING THE NATION FOR THE INTERNET ERA GP in collaboration with the leading Bangla daily newspaper Prothom Alo instant money back on local voice call launched the second round of usage. Amontron gives the facility to talk ‘Grameenphone-Prothom Alo Internet to other operators at a call rate of 11 Utshab’, a sequel to the immensely paisa/10 second round the clock. In successful program that began in 2011. addition, our product “Bondhu” has It is an initiative to empower the youth been very popular with 1 super FnF with one of the biggest power tools- the number within GP network with a call internet. In 2012, the initiative delved rate of 5 paisa/10 second and 9 FnF further by hosting 120 events in schools numbers for any operator. and colleges of divisional cities as well In line with a regulatory decision, GP 99.16% of the population and more than also completed the migration of all its customers to the new tariff plans built 89.10% of land areas. as those in rural and semi-urban areas. The Ministry of Education and Support to Digital Bangladesh (A2I) Project, Prime on 10-second pulse for all voice and IVR Minister’s Office, have endorsed the calls independent of all packages. program in view of its potentials in contributing to building ‘Digital Grameenphone Annual Report 2012 | PAGE 11 | Business Review 2012 Bangladesh’. Other brand giants such as traditional royal festival of the tribal Google, Wikipedia, Facebook, Opera and Bomang community in Bandarban, to Nokia also proudly backed this grand uphold the tradition and customs of the Chartered Accountants of Bangladesh initiative. indigenous people. Corporate Governance. To spread the power of knowledge and GP also organized a two-week Jasim Polli GP also received the “Emerging Market promote the Bangla version of Mela in Faridpur to commemorate the Service Provider of the Year” award at Wikipedia, GP also came up with an 109th birth anniversary of the renowned the 2012 Frost & Sullivan Asia Pacific ICT initiative to enable Opera Mini users to poet of Bangladesh, Jasimuddin. GP also Awards for the second time for its efforts access all the contents of Bangla sponsored a seven-day Sultan Mela in in delivering exceptional business Wikipedia. GP also signed agreement Narail to mark the 87th birth anniversary performance. with the Ministry of Education to supply, of renowned artist SM Sultan and to service and install 20,500 internet cherish the local art and culture of modems to set up multimedia Bangladesh. classrooms in around 20,000 educational institutions across the country. A JOURNEY TOWARDS FINANCIAL INCLUSION As more and more people are getting used to mobile phones and the government aims to strengthen financial inclusion by bringing more people in the mainstream banking, GP in association of bKash, an initiative of BRAC Bank, launched bKash mobile financial services for the customers. The service enables a GP customer to access and enjoy mobile financial services like money transfer and payment from his or her mobile handset, from anywhere in Bangladesh. GP also signed an agreement with Dutch-Bangla Bank Ltd. (DBBL) to STANDING BY THE COMMUNITY As a responsible company, GP always stands beside the community and the environment through various sustainable programs. GP partnered with Jaago Foundation to managed selective network of GP Mobicash agents. WIDENING THE REACH TO REMOTE Connected World Award for GP’s SMS based “Mobile Health Tips” service at Connected World Forum, ‘Best Employer Award 2012’ in the telecom sector by bdjobs.com and “Best Investor Relations Award 2012” by the BRAC EPL Stock Brokerage Ltd. OUR EXPECTATIONS Classroom” with the aim to ensure high network and upgraded our infrastructure quality education in both sub-urban and to fulfill the expectations of our rural areas, the country’s first online subscribers, who are all set to experience school being in Tongi as a pilot phase. the charm of 3G technology. We have to To bring dermatology care to rural communities, GP partnered with the Telemedicine Working Group of Bangladesh, where around 30% of the population suffers from a skin disease at one point during their lifetime. GP is conducting this pilot project at four of its Community Information Centers (CIC). association with Special Olympics-Bangladesh organized the 1st Special Olympic South Asian 5-A-Side Football Festival 2012 in May. RECOGNITION OF ENDEAVOR To increase its engagement with all A number of awards in recognition of our continuous efforts to bring excellence communities, GP organized and have made the year very special for us. sponsored a number of festivals in GP won the Award for Best ‘Presented different remote areas of the country Annual Reports-2011’ in the throughout the year. One of such communication and information festivals was Rajpunnah, which is the technology sector from the Institute of | PAGE 12 | Grameenphone Annual Report 2012 Other recognitions were the prestigious We have already built a future-proof AREAS segments of customers and and maintaining high standards of expand its venture named “Online provide DBBL Mobile Banking Services to Another notable initiative is Special Olympics across the country. GP in its customers, who can use it directly from their handsets by utilizing a fully (ICAB), for publishing transparent reports win and win every day to give our customers the thrill and excitement that they dreamt for long. We are also constantly working to improve our regulatory climate. We have come a long way with successful resolution in some areas but we look forward to achieving more in this area. February 10, 2013 You drive us to be better each day, to improve and to innovate The Shareholders The shareholding structure comprises mainly two sponsor Shareholders namely Telenor Mobile Communications AS (55.80%) and Grameen Telecom (34.20%). The rest 10.00% shareholding includes General public & other Institutions. Grameen Telecom (34.20%) Telenor Mobile Communications AS General Public & other Institutions (55.80%) (10.00%) Telenor Mobile Communications AS (TMC) TMC, a company established under the laws of the Kingdom of Norway, seeks to develop and invest in telecommunication solutions through direct and indirect ownership of companies and to enter into national and international alliances relating to telecommunications. It is a subsidiary of Telenor Mobile Holdings AS and an affiliate of Telenor. Telenor ASA is the leading Telecommunications Company of Norway listed on the Oslo Stock Exchange. It owns 55.80% shares of Grameenphone Ltd. Telenor's strong international expansion in recent years has been based on leading-edge expertise, acquired in the Norwegian and Nordic markets, which are among the most highly developed technology markets in the world. It has substantial International operations in mobile telephony, satellite operations and pay Television services. In addition to Norway and Bangladesh, Telenor owns mobile telephony companies in Sweden, Denmark, Hungary, Serbia, Montenegro, Thailand, Malaysia, Pakistan and India. Telenor has 148 million consolidated mobile subscriptions worldwide as of December 31, 2012. Grameenphone Annual Report 2012 | PAGE 15 | The Shareholders Telenor uses the expertise it has gained at its home and international markets for the development of emerging markets like Bangladesh. As part of the conversion of Grameenphone from a private limited to a public limited company, Telenor Mobile Communications AS transferred 10 shares each on May 31, 2007 to its three (3) affiliate organizations namely Nye Telenor Mobile Communications II AS, Norway; Telenor Asia Pte. Ltd., Singapore; and Nye Telenor Mobile Communications III AS, Norway. Grameen Telecom (GTC) Grameen Telecom, which owns 34.20% of the shares of Grameenphone, is a not-for-profit company in Bangladesh established by Professor Muhammad Yunus, winner of the Nobel Peace Prize 2006. GTC’s mandate is to provide easy access to GSM cellular services in rural Bangladesh and create new opportunities for income generation through self-employment by providing villagers, mostly the poor rural women, with access to modern information and communication-based technologies. Grameen Telecom, with its field network, administers the Village Phone Program, through which Grameenphone provides its services to the fast growing rural customers. Grameen Telecom trains the operators and handles all service-related issues. GTC has been acclaimed for the innovative Village Phone Program. GTC & its Chairman Nobel Peace prize laureate Professor Muhammad Yunus have received several awards which include; First ITU World information Society Award in 2005; Petersburg Prize for Use of the IT to improve Poor People’s Lives” in 2004; GSM Association Award for “GSM in Community Service” in 2000. As part of the conversion of Grameenphone from a private limited to a public limited company, Grameen Telecom transferred 1 share each on May 31, 2007 to its two affiliate organizations namely Grameen Kalyan and Grameen Shakti. | PAGE 16 | Grameenphone Annual Report 2012 The Shareholders Top Twenty Shareholders as on December 31, 2012 Sl No. Name of Shareholders Number of Ordinary Shares Held Percentage 1 Telenor Mobile Communications AS 753,407,724 55.80% 2 Grameen Telecom 461,766,409 34.20% 3 Grameen Bank Borrower’s Investment Trust 11,037,221 0.82% 4 Investment Corporation of Bangladesh 8,848,000 0.66% 5 AB Investment Limited – Investors Discretionary Account 5,470,700 0.41% 6 IDLC Investment Limited 4,570,114 0.34% 7 ICB Unit Fund 3,827,200 0.28% 8 A.K. Khan & Co. Limited 2,398,200 0.18% 9 SSBT For SSB LUX Morgan Stanley Asset Management 2,149,328 0.16% 10 United Commercial Bank Ltd. 2,096,700 0.16% 11 Bangladesh Fund 1,740,000 0.13% 12 NTC A/C Prince Street Opportunities Ltd. 1,474,000 0.11% 13 NTC A/C Prince Street Institutional Ltd. 1,366,000 0.10% 14 Rupali Bank Limited 1,283,800 0.10% 15 SSBT For SS LUX A/C Goldman Sachs Funds – Goldman Sachs N-11 (R) Equity Portfolio 1,254,000 0.09% 16 Sonali Bank 1,151,400 0.09% 17 Delta Life Insurance Co. Ltd. 1,130,400 0.08% 18 BRAC Bank Limited 1,097,600 0.08% 19 BRAC EPL Investments Limited 978,800 0.07% 20 The City Bank Ltd. 975,600 0.07% 1,268,023,196 93.93% Total (as per CDBL records) Grameenphone Annual Report 2012 | PAGE 17 | Organisational Structure Board of Directors Vivek Sood Hossain Sadat Chief Executive Officer Company Secretary Fridtjof Rusten Chief Financial Officer Tanveer Mohammad Chief Technology Officer | PAGE 18| Grameenphone Annual Report 2012 Allan Bonke Chief Marketing Officer Mahmud Hossain Chief Corporate Affairs Officer Quazi Mohammad Shahed Chief Human Resources Officer Vacant Chief Communications Officer Directors’ Profile Mr. Sigve Brekke was appointed to the Board on September 1, 2008 and is also the Chairman of Grameenphone Board. Mr. Brekke has held a number of positions in the Telenor Group. He joined Telenor Asia Pte. Ltd. in 1999 as Manager of Business Development and later became the Managing Director. He served as the Co-Chief Executive Officer (Co-CEO) of Total Access Communication PLC (‘dtac’) from 2002 to 2005, was the sole CEO and Director from 2006 to 2008 and was elected as the Vice Chairman of dtac Board in 2008. He also served as Director and CEO of United Communication Industry PLC from 2005 to 2008. In July 2008, he was appointed as Director and Executive Vice President of Telenor Group, Head of Asia Region, Telenor. In 2009, Mr. Brekke was elected as Director of Unitech Wireless Ltd. (‘Uninor’) and the Chairman of DiGi.Com Berhad Board. He was appointed Managing Director of Uninor in July 2010. Prior to joining Telenor, Mr. Brekke served as the Deputy Minister (State Secretary) of Defence in Norway in 1993 and was also an associate research fellow at the John F. Kennedy School of Government, Harvard University. Mr. Brekke obtained Master’s degree in Public Administration from John F. Kennedy School of Government, Harvard University. Sigve Brekke Mr. M Shahjahan was appointed to the Board on June 26, 2006 and is also Chairman of the Company’s Treasury Committee. He was appointed as Deputy Managing Director of Grameen Bank on July 26, 2011. In addition, he has been made responsible to act as Managing Director of the same organization. Earlier, he served as the General Manager and Head of the Accounts, Finance, Planning, Monitoring and Evaluation Division of Grameen Bank. Prior to joining the Company, he served in several executive management positions in Grameen Bank, including Chief of the Audit Department and Zonal Manager. Mr. Shahjahan is a member of the Board of Directors of several companies that work in the fields of health, education, agriculture, welfare, renewable energy and telecommunications. He obtained a Bachelor of Commerce (Honours) degree in Accounting from the University of Dhaka in 1976, as well as a Master’s degree in Accounting in 1977 and a Master’s degree in Finance in 1981. He was awarded ICAB Medal (Silver) for passing the ‘C.A. Intermediate’ examination at the earliest eligible chance in 1981. M Shahjahan Mr. Morten Tengs was appointed to the Board on July 18, 2011. He joined the Telenor Asia office as a director in June 2011. He is currently a Board member of Telenor in Pakistan and Total Access Communication PLC (‘dtac’) in Thailand. He has been in the Telenor Group since 1995, and held a number of management positions such as: Finance Director of Telenor Global Services, CEO of Telenor Global Services, CEO of Telenor Satellite Services, CEO of Telenor Cinclus and Senior Vice President of Telenor Corporate Development. Mr. Tengs holds a Master of Business Administration degree from the Norwegian School of Management (BI) and an Engineering degree in construction from the Norwegian Engineer High School. Morten Tengs Grameenphone Annual Report 2012 | PAGE 19 | Directors’ Profile Mr. Md. Ashraful Hassan was appointed to the Board on January 20, 2010. He currently serves as Managing Director of Grameen Telecom, and is engaged in promoting and providing easy access to GSM cellular services in rural Bangladesh. He also serves as Managing Director of Grameen Knitwear Ltd., Grameen Distribution Ltd. and Grameen Fabrics & Fashions Ltd. He gained extensive and diversified knowledge in various industrial sectors especially in the field of textile focusing on resource efficient production and energy saving products having wide exposures in the industrial management, export market, labour management and so on. Mr. Hassan also acquired wide range of experience for different kinds of project development and industrial setup. He started his career in Grameen Bank, the Nobel Peace Prize winning organization, in 1984. During his 16 years of tenure with the Bank, he held various key positions including the Chief of Engineering section. He has gained extensive knowledge in the field of construction engineering and extended notable contribution to the infrastructural development of Grameen Bank. He serves as a member of the Board of Directors of several enterprises that play commendable role in the fields of renewable energy, health care, food & nutrition, information and communication technology and so forth. He holds Bachelor of Science in Civil Engineering from Khulna University of Engineering and Technology, Bangladesh. Md. Ashraful Hassan Mr. Per Erik Hylland was appointed to the Board on June 25, 2007 and is also Chairman of the Company’s Human Resources Committee and Health, Safety, Security & Environment Committee. He is the Senior Vice President in Telenor Asia and serves as Chief Representative Officer for Bangladesh and Myanmar. Mr. Hylland has professional experiences in the banking, information technology and telecommunications industries. He joined Telenor in 1994 and since then has held several senior management positions. During the past 14 years, he has worked in several countries as a Telenor representative in Central and Eastern Europe and Asia. During this period, Mr. Hylland acted as a Director for Telenor companies in Austria, the Czech Republic, Hungary and Slovakia. He is an engineer in information technology and was educated in the Norwegian Ministry of Defence. Per Erik Hylland Mr. Lars Erik Tellmann was appointed to the Board on December 6, 2011. He is currently the Senior Vice President for Strategic Development, Telenor Region Asia. He joined Telenor Asia as Vice President of Performance Management in 2010, after serving as Vice President of Operational Efficiency in Telenor Group, and previously was a Manager in the Finance division of DiGi. He has more than 12 years of international ICT experience after having worked in Scandinavia, Central Eastern-Europe and South East Asia. He joined Telenor Group’s Business Development Division in 2001 with a primary focus on building and scaling operational excellence concepts. Currently, he is a Board member of Telenor Pakistan, Total Access Communication PLC (‘dtac’), Thailand, and DiGi.Com Berhad, Malaysia. He holds a Master’s Degree in Business Administration (MBA) from Edinburgh University in Scotland, UK, and a Master’s in Business of Science (M.Sc./Sivilokonom) from Bodo Business School, Norway. Lars Erik Tellmann | PAGE 20 | Grameenphone Annual Report 2012 Directors’ Profile Ms. Parveen Mahmud FCA was appointed to the Board on October 17, 2012. She is the Managing Director of Grameen Telecom Trust, which facilitates Social Business for a poverty free world. She is a chartered accountant and a fellow member of the Institute of Chartered Accountants of Bangladesh (ICAB). In her diversified professional career, Ms. Mahmud worked for a substantial amount of time with national and international development agencies and was a practicing chartered accountant. Ms. Mahmud started her career with BRAC, and was the Deputy Managing Director of Palli Karma-Sahayak Foundation (PKSF), an apex financing institution that works for poverty alleviation through employment generation, where microcredit plays a key role as a tool for economic and gender empowerment. She was a partner of ACNABIN, Chartered Accountants. She was the first female President of the ICAB for the year 2011 and also the first female Board member in the South Asian Federation of Accountants (SAFA), the apex accounting professional body of the SAARC. Ms. Mahmud was a Working Group Member of Consultative Group on Social Indicators, UNCTAD/ISAR. She was the member of National Advisory Panel for SME Development of Bangladesh and founding board member of SME Foundation and was Convenor, SME Women’s Forum. She has given inputs to the Technical committee when Microcredit Regulatory Authority (MRA) in Bangladesh was established. Ms. Mahmud serves in various Boards, and was the Chairperson of Acid Survivors Foundation. She was awarded Begum Rokeya Shining Personality Award 2006 for women’s empowerment by the Narikantha Foundation, Bangladesh. Parveen Mahmud Mr. Hakon Bruaset Kjol was appointed to the Board on September 14, 2011. He is the Senior Vice President and Head of Corporate Affairs of Asia Region, Telenor Group. Mr. Kjol joined the Telenor Group in 1995, beginning his career in the domestic mobile operations in Norway. Since then, he contributed to the Group’s growing international presence through his strategic involvement in Telenor’s international mobile activities where he played significant roles in operational development and merger and acquisition activities both in Europe and Asia. For the last 12 years, Mr. Kjol has been based in Asia where he continues to assume a key role in the development of the Group strategy for Asia, and managing the Asia business environment to include the areas of public affairs, regulatory management, government relations, strategic communications and corporate responsibility. He has been a key member of several management committees and currently the Director of Total Access Communication PLC (‘dtac’), Thailand; Telenor Asia Pte Ltd, Singapore; Digi.Com Berhad, Malaysia and Telenor India Pvt. Ltd., India. Mr. Kjol is a former student of the Norwegian School of Management majoring in Marketing and Communications. Hakon Bruaset Kjol Dr. Jamaluddin Ahmed FCA was appointed to the Board on March 19, 2010 as an Independent Director and is also Chairman of the Board Audit Committee. He is a Partner at Hoda Vasi Chowdhury & Co., Chartered Accountants, which is the associate firm of Deloitte & Touche in Bangladesh. Dr. Jamal was the President (2010) of the Institute of Chartered Accountants of Bangladesh (ICAB). He is the elected Vice President of the country’s independent think tank-Bangladesh Economic Association. He is engaged in assignments in Financial, Banking and Energy Sector industries. He worked as country specialist in Migrant Remittance Management. He was involved in DFID funded Cheque Automation, Automated Clearing System and in the development of National Payment System in Bangladesh. Currently, he is involved with Bangladesh Energy Regulatory Commission for introducing Uniform Energy Accounting in Bangladesh. Over his professional career, Dr. Jamal has written copious publications and conducted numerous research papers on various aspects. Recently, he completed his paper “Demutualization of Stock Exchanges-Rationale, Comparative Practice and a Roadmap for Bangladesh” and “Transparency in Financial Reporting of Central Banks-A Comparison of Practices”. He holds Master’s degree in Accounting from the University of Dhaka, PhD from the Cardiff Business School, under the University of Wales, United Kingdom, and is also a fellow of the ICAB. Dr. Jamaluddin Ahmed FCA Grameenphone Annual Report 2012 | PAGE 21 | Directors’ Profile Ms. Rokia Afzal Rahman was appointed to the Board on December 6, 2012 as an Independent Director. A leading woman entrepreneur and a former Adviser to the Caretaker Government of Bangladesh, Ms. Rahman started her agro-based company in 1980 and further diversified her business into insurance, media, financial institution and real estate. She is currently the President of Metropolitan Chamber of Commerce and Industries–MCCI, Dhaka; Vice President of International Chamber of Commerce-ICC Bangladesh; Trustee Board Member of Transparency International Bangladesh–TIB. Ms. Rahman is founder President of Bangladesh Federation of Women Entrepreneurs–BFWE. Her commitment to development brought her to the Boards of a number of development organizations. She is also Chair and Managing Director of R. R. Group of Companies; Chair and Managing Director of Arlinks Group of Companies. Ms Rahman did her post graduate diploma in Banking from Pakistan. Rokia Afzal Rahman Companies (other than Grameenphone Ltd.) in which GP Directors hold directorship and committee memberships: Sl No. 1 Name of Director Mr. Sigve Brekke 2 Mr. M Shahjahan 3 Mr. Morten Tengs 4 Mr. Md. Ashraful Hassan 5 6 Mr. Per Erik Hylland Mr. Lars Erik Tellmann Directorship Unitech Wireless Ltd.(‘Uninor’), India DiGi.Com Berhad, Malaysia Total Access Communication PLC (‘dtac’), Thailand Grameen Telecom Grameen Shakti Grameen Uddog Grameen Fund Grameen Krishi Foundation Grameen Kalyan Grameen Fabrics & Fashions Ltd. Grameen Credit Agricole Microfinance Foundation Grameen Employment Services Limited (GES) Grameen Knitwear Ltd. Grameen Shikkha Grameen Communications Grameen Shakti Samajik Byabosa Ltd. Member of Board of Trustees Nobel Laureate Trust Grameen Trust Grameen Telecom Trust Telenor Pakistan Total Access Communication PLC (‘dtac’), Thailand DiGi.Com Berhad,Malaysia Grameen Solutions Ltd. Grameen Danone Foods Ltd. Grameen Health Care Services Ltd. Grameen CyberNet Ltd. Grameen Veolia Water Ltd. Grameen Shakti Grameen Shakti Samajik Byabosa Ltd. Grameen Employment Services Ltd. Member of Board of Trustees Grameen Telecom Trust None Telenor Pakistan Total Access Communication PLC (‘dtac’), Thailand DiGi.Com Berhad, Malaysia | PAGE 22 | Grameenphone Annual Report 2012 Member of Board committees DiGi.Com Berhad, Malaysia Remuneration Committee None dtac, Thailand Remuneration Committee Nomination Committee None None None Directors’ Profile Sl No. 7 8 9 Name of Director Ms. Parveen Mahmud Mr. Hakon Bruaset Kjol Dr. Jamaluddin Ahmed FCA Directorship Member of Board committees Grameen Krishi Foundation Grameen Fisheries and Livestock Foundation Grameen Capital Management Grameen Health Care Services Ltd. Grameen Fabrics & Fashions Ltd. Grameen Distribution Ltd. Underprivileged Children’s Educational Program (UCEP) Manusher Jonno Foundation (MJF) Actionaid International Bangladesh BRAC BRAC Sticthing International MIDAS Financing Ltd. Linde Bangladesh Ltd. DiGi.Com Berhad, Malaysia Telenor Pakistan Telenor Asia Pte Ltd., Singapore Telenor India Pvt. Ltd., India Janata Bank Limited Power Grid Company of Bangladesh Ltd. Essential Drugs Company Limited Dhaka WASA UCEP- Bangladesh Finance and Audit Committee Actionaid International Bangladesh Finance and Audit Committee BRAC Finance and Audit Committee Linde Bangladesh Ltd. Finance and Audit Committee DiGi.Com Berhad, Malaysia Nomination Committee and Remuneration Committee Janata Bank Limited Audit Committee Power Grid Company of Bangladesh Ltd. Audit Committee Essential Drugs Company Limited Audit Committee 10 Ms. Rokia Afzal Rahman R. R. Cold Storage Ltd. Imaan Cold Storage Ltd. R. R. Estates Ltd. Aris Holdings Ltd. Arlinks Limited Mediaworld Ltd. (owning company of “The Daily Star”) MIDAS Financing Ltd. Mediastar Ltd. (owning company of “Prothom Alo”) ABC Radio MIDAS Investment Ltd. BRAC Small & Medium Enterprise Foundation (SMEF) Manusher Jonno Foundation (MJF) Banchte Shekha, Jessore Member of Board of Trustees Transparency International Bangladesh (TIB) None Grameenphone Annual Report 2012 | PAGE 23 | Management Team Allan Bonke | CMO Vivek Sood | CEO Quazi Mohammad Shahed | CHRO Fridtjof Rusten | CFO Mahmud Hossain | CCAO Tanveer Mohammad | CTO Management Team’s Profile Mr. Vivek Sood was appointed as Chief Executive Officer (CEO), effective from January 07, 2013. Before joining Grameenphone he was Executive Vice President and Chief Financial Officer (CFO) of the Indian mobile operator Uninor. As CFO of Uninor, he was responsible for setting performance measures and achieving financial goals. His 22 years of experience also includes executive positions in companies like Tata AIG life Insurance, Hutchison Telecom, Tupperware India and Hindustan Lever Limited (Unilever). He is a Chartered Accountant by profession. Vivek Sood | CEO Mr. Fridtjof Rusten was appointed as Chief Financial Officer (CFO), effective from April 11, 2012. Prior to joining Grameenphone, he held the position of CFO in Telenor Hungary, where he has also served as CMO. He has over 22 years of experience in Finance, Marketing and Strategy in Telecom and Energy Industries. He was also a Senior Vice president with Telenor ASA in Central & Eastern European Region, and has served as member of Board of Directors of Vimpelcom Ltd. from 2005-2008. He holds a Master of Science degree in Industrial Economics from Norwegian University of Science and Technology, Trondheim. Fridtjof Rusten | CFO Mr. Tanveer Mohammad was appointed as Chief Technology Officer (CTO), effective from July 01, 2010. Tanveer has been working with Grameenphone since 1997. In this long journey with Grameenphone, he has worked with Roll out, Operation and overall network responsibilities. He has played pivotal roles in developing local entrepreneurs in civil works, tower fabrication, installation and commissioning, ensuring speed and efficiency for the coverage and capacity expansion of the network. He has also contributed towards creating the efficiency focus in the operational activities while upholding the network leadership, through aggressive service level agreements, high customer focus, steep cost efficiency targets and strengthening the operational teams. He has successfully led the network modernization bringing in huge efficiency in energy consumption and overall opex efficiency. Through this process, the network also became ready for future technology. He is also taking active part in CTO/CMO board in Telenor. Before joining GP, Tanveer worked with Hyundai Engineering and Construction. He holds a graduation in Engineering from the Bangladesh University of Engineering and Technology (BUET). Tanveer Mohammad | CTO Mr. Allan Bonke was appointed as Chief Marketing Officer (CMO), effective from August 05, 2012. Before joining Grameenphone, he was Executive Vice President in Uninor, India. While with Uninor, he was responsible for Uttar Pradesh west (UP) circle operation. He joined Telenor in 2006 and worked as Director, Business Sales in Telenor Denmark before joining Uninor. Before joining Telenor, he held senior positions in different Danish ICT companies. He has a financial background from the Danish banking sector. He holds a diploma education in business economics from Copenhagen Business School-CBSI with strategy as line of specialization. Allan Bonke | CMO | PAGE 26 | Grameenphone Annual Report 2012 Management Team’s Profile Mahmud Hossain | CCAO Mr. Mahmud Hossain was appointed as Chief Corporate Affairs Officer (CCAO), effective from March 08, 2010. He started his career in 1990 at the very outset of liberalization of mobile telephony industry in Bangladesh, when he joined the technical team of the erstwhile Hutchison BD Telecom Ltd. (presently CityCell). He worked for Grameenphone, at his first spell with the company, as Additional General Manager at the Network Operations during 2000-2001. In his credibly long career, he also worked for few other telecom operators before rejoining GP in August 2009. He obtained his B.Sc. in Electrical & Electronic Engineering from Bangladesh University of Engineering and Technology (BUET). He obtained his MBA (major in Finance) from the Institute of Business Administration (IBA), Bangladesh. He also holds a Master’s (Telecom) Degree from Concordia University, Canada. Mr. Quazi Mohammad Shahed was appointed as Chief Human Resources Officer (CHRO), effective from November 01, 2012. Before joining Grameenphone, he was employed by British American Tobacco (BAT) as Human Resources Lead, Global SAP, Template & Pilot Project in United Kingdom. After obtaining his Bachelor’s Degree in Mechanical Engineering from Bangladesh University of Engineering and Technology (BUET), he started his career in BAT Bangladesh. During the early part of his career, he worked in different roles within Operations and subsequently moved to HR as the Head of HR of BAT Bangladesh in Dec 2001. He later worked in Iran, Pakistan, Malaysia and UK in different HR leadership and global project roles. He has an MBA from North South University, Bangladesh. Quazi Mohammad Shahed | CHRO Profile of Company Secretary Mr. Hossain Sadat was appointed as Company Secretary effective from July 01, 2010. Prior to taking up the above role, he has also worked in Finance of the same organization for several years where he led Financial Reporting, Budgeting and Control functions among others. Before joining Grameenphone in mid 2001, he worked in a number of multinational organizations including Shell Oil & Gas, Cairn Energy PLC and KPMG Bangladesh. He has worked in the areas of financial management, stakeholder relations, public communications, internal control & compliance for around sixteen years. Mr. Sadat holds a Master’s degree in Accounting and is a Chartered Secretary by profession. Hossain Sadat | Company Secretary Grameenphone Annual Report 2012 | PAGE 27 | Message from the Chairman A successful 3G licensing will open a new era of high speed data communication which will benefit the customers with superior speed, quality and content. This will fuel the growth of the sector and ultimately help the government in its vision towards a digital Bangladesh. Consequently, 3G has opportunities around it. We look forward to a 3G licensing at a rationale price and through fair process ensuring deployment of future investment that results in new services for the benefit of our customers. Message from the Chairman Dear Shareholders, We have passed a challenging year in a There are other regulatory issues which fiercely competitive market. However, winning team for their persistent remained unresolved for a long time. the year ended with an optimistic note achievements and care for the Company. Such unsettled issues create as we have started to gain a strong unpredictable investment climate and footing to tackle the challenges more could influence our decision on further efficiently on the back of continuous investment and licensing process. support of our customers, employees and valued shareholders. At the end, I would also like to thank all our valued shareholders and stakeholders for being with us in our journey towards a better tomorrow. A successful 3G licensing will open a new era of high speed data We have further strengthened our communication which will benefit the subscriber base in 2012 amid an customers with superior speed, quality unpredictable regulatory regime. GP and content. This will fuel the growth of witnessed a moderate growth in revenue the sector and ultimately help the in addition to our relentless efforts to government in its vision towards a digital strengthen operational efficiency, Bangladesh. Consequently, 3G has product innovation and market opportunities around it. We look forward diversification. to a 3G licensing at a rationale price and Our revenue increased by 3.2% to BDT 91.9 billion (BDT 9,192 crore) in 2012, compared to the previous year, backed by the growth in revenues from voice, deployment of future investment that results in new services for the benefit of our customers. Although the capital market has been on businesses. a continuous downtrend throughout the 2G services for the next 15 years despite a long delay resulted from various legal and administrative complexities. On this occasion, I would like to thank the Bangladesh Telecommunication Regulatory Commission (BTRC) and the February 10, 2013 through fair process ensuring non-voice, data and adjacent In 2012, we got our operating license for Sigve Brekke Chairman year, the price of GP shares remained almost stable. I am pleased to report that for the financial year 2012, we were able to give you a 90% Interim Cash Dividend. The Board of Directors also recommended 50% Final Cash Dividend for Shareholders’ approval. Ministry of Posts and We believe what our employees say Telecommunications (MoPT) for about their company to their friends and providing us with the 2G license, which, I families brings us all the appreciations believe is a gesture of goodwill for us and accolades. Their relentless towards future investment and network commitments and best efforts have expansion. However, the VAT rebate earned all the success over the years. issue is still pending with the court. Today, I would like to congratulate this Grameenphone Annual Report 2012 | PAGE 29 | Message from the CEO Grameenphone has passed the year 2012 with notable successes on different fronts despite various challenges and intense competition. We made progress in terms of both revenue and subscription growth, and remained as the preferred operator. Message from the CEO Dear Shareholders, On behalf of the Management Team, I segments under the theme of ‘Clear am pleased to report to you that ahead and keep growing to meet the Cut’, making price plans simpler and Grameenphone (GP) has passed the expectations of our customers. competitive. Besides, we have also year 2012 with notable successes on launched diversified promotional offers different fronts despite various and innovative value-added services. challenges and intense competition. We Finally, I would like to express my sincere appreciation to all our shareholders and stakeholders for helping us to make Our adjacent businesses such as GPIT, 2012 a success. As you have elevated us Wholesale Business and Financial to new heights, we are proud to have Services also brought notable results for your patronage and support in our us. GPIT had been profitable in 2012. A total of 3.5 million new subscribers journey towards further excellence and Wholesale Business retained the were added to our network in 2012 and to “Go Beyond”. leading position by providing “Shared our subscription base reached 40.02 Telecom Infrastructure” to other million to continue our lead with a 41.2% operators and businesses. We have market share. partnered with bKash and DBBL to offer made progress in terms of both revenue and subscription growth, and remained as the preferred operator. GP earned BDT 91.9 billion (BDT 9,192 financial services . crore) revenue in 2012 with a 3.2% rise GP so far has invested BDT 213,435 compared to the previous year. The million in network, which is currently growth in revenue was mainly in voice, covering 99.16% population. The non-voice and data revenues due to network platform has been prepared for subscription growth and revenues from 3G and new technologies to win the adjacent businesses. business in future. Despite energy price However, net profit margin for 2012 was 19.0% compared to 21.2% of 2011. Despite growth in operating profit margin, net profit after tax decreased by energy cost saving. We also have built up 72 solar powered sites taking the total number to 162 at the end of 2012. GP reshaped its Corporate Responsibility amortization cost of 2G license and policy to create an ever-lasting impact spectrum fees, and notional interest on the community and to support expenses against payments of above sustenance of the projects by creating fees. shared value. Tele Dermatology, BDT 63.6 billion (BDT 6,359 crore) to the National Exchequer. Since its inception Ensuring Safe Drinking Water through SMS Based Solution, Online School and Earth Hour are a few such projects. till December 2012, GP contributed a Another bright spot was the Award for total of BDT 308.8 billion (BDT 30,876 Best ‘Presented Annual Reports-2011’ in crore) to the National Exchequer and the communication and information remained one of the largest contributors technology sector given by the Institute for the last several consecutive years. of Chartered Accountants of Bangladesh This year, GP took a massive initiative to February 10, 2013 hike, we have been able to achieve 42% 7.3% mainly due to recognition of During 2012, the Company contributed Vivek Sood CEO (ICAB). revamp its product portfolio with three Despite the unpredictable regulatory hero products (i.e. Bondhu, Amontron, regime and the VAT rebate issue being Nishchinto) targeting three usage un-resolved till now, we want to move Grameenphone Annual Report 2012 | PAGE 31 | We are there when you need to take a step up in your career Corporate Governance in Grameenphone Technology Process Strategy Goal People Grameenphone (GP) throughout its entire business operations puts persistent efforts to ensure stakeholders' trust and confidence as Grameenphone Governance governance and stakeholders' value are interconnected. With this end in view, GP has been providing and maintaining innovative, user-friendly and best-value telecommunications services to create sustainable stakeholders' value. To reach these objectives, the Board of Directors of the Company is dedicated to ensuring higher standards of Corporate Commitment Transparency Accountability Compliance Governance to keep the Company's business integrity and performance Community Economy Industry Culture Authority on the right track. Being a responsible corporate entity, GP maintains adequate transparency and encouraging sound business conduct both in its in-house practices and in its external relationship with the community as well as suppliers, customers and business partners. The Company, at the same time, expects acts of honesty and integrity from its Board of Directors, employees and suppliers. GP being a public listed company, its Board of Directors plays a crucial role in upholding the interests of all its stakeholders. The Board of Directors and the Management Team are also dedicated to maintaining a well-established culture of accountability, transparency, easy-to-understand policies and procedures to ensure effective Corporate Governance at every level of its operations. The Board of Directors and the Management Team also put their best efforts to comply with all the laws of the country and all the internal regulations, policies and procedures to make GP a thoroughly transparent company. Moreover, recognizing the fact that compliance has been the corner stone of good governance, the Company meticulously undergoes through the process of statutory audit and compliance certification as required by laws of the land. As a result, GP has been able to maintain the highest level of integrity and accountability of global standards over the years. Board Organization & Structure a) Role of the Board The Directors of the Board are appointed by the Shareholders at the Annual General Meeting (AGM) and accountable to the Shareholders. The Board is responsible for ensuring that the business activities are soundly administered and effectively controlled. The Directors keep themselves informed about the Company's financial position and ensure that its activities, accounts and asset management are subject to adequate control. The Board also ensures that Grameenphone Policies & Procedures and Codes of Conduct are implemented and maintained and the Company adheres to generally accepted principles for good governance and effective control of Company activities. In addition to other legal guidelines, the Board has also adopted “Rules of Procedure for the Board of Directors” for ensuring better governance in the work and the administration of the Board. The Board is also guided by a Delegation of Authority which spells out the practices and processes in discharging its responsibilities. b) Board Composition The Board in GP is comprised of ten (10) Directors, including the Chairman who is elected from amongst the members. In compliance with the Corporate Governance Guidelines issued by the Bangladesh Securities and Exchange Commission (BSEC) the Board of Directors has appointed two (2) Independent Directors. We believe that our Board has the optimum level of knowledge, composure and technical understanding about the Company’s business which, combined with its diversity of culture and background, stands as the perfect platform to perform and deliver. Grameenphone Annual Report 2012 | PAGE 33 | Corporate Governance in Grameenphone c) Board Meetings The AoA of the Company requires the Board to meet at least four times a year or more when duly called for in writing by a Board member. Dates for Board Meetings in a year are decided in advance and notice of each Board Meeting is served in writing well in advance. Such notice contains detailed statement of business to be transacted at each meeting. The Board meets for both scheduled meetings and on other occasions to deal with urgent and important matters that require attention. d) Division of work for the Board and Chief Executive Officer (CEO) The roles of the Board and Chief Executive Officer are separate and delineation of responsibilities is clearly established, set out in writing and agreed by the Board to ensure transparency and better corporate governance. To that end, GP has also adopted “Rules of Procedure for Chief Executive Officer”. The CEO is the authoritative head for day-to-day management in GP. He acts to reasonably ensure that GP operates business as per the Articles of Association, decisions made by the Board and Shareholders, as well as according to Grameenphone Policies and Procedures and applicable regulatory legislations. e) Subsidiary’s Relationship The Board of Directors of the subsidiary company of GP is obliged to provide the Board of Directors of GP with any information which is necessary for an evaluation of the Company’s position and the result of the Company’s activities. GP notifies the subsidiary company’s Board of Directors about the matters which may be of importance to the Company as a whole. GP also notifies the subsidiary company’s Board of Directors about decisions which may be of importance to the subsidiary company before a final decision is made. As per regulatory guidelines, the minutes of the GP subsidiary Board of Directors are routinely placed before GP Board meeting and those are reviewed and assessed by the GP Board for regular evaluation and governance. f) Access to Information The Board recognizes that the decision-making process is highly dependent on the quality of information furnished. In furtherance to this, every Director has access to all information within the Company. Throughout their tenure in office, the Directors are continually updated on the Company’s business and the regulatory and industry specific environments in which it operates. These updates are by way of written briefings and meetings with senior executives and, where appropriate, external sources. Board Committees For better, quicker and furnished flow of information and thereby exercising effective governance, the Board has also constituted a number of Committees and has delegated certain responsibilities to the Board Committees to assist in the discharge of its responsibilities. The role of Board Committees is to advise and make recommendations to the Board. Each Committee operates in accordance with the Terms of Reference (TOR) approved by the Board. The Board reviews the TOR of the committees from time to time. The Board appoints the members and the Chairman of each committee. A brief description of each Committee is presented below: Board of Directors Audit Committee | PAGE 34 | Grameenphone Annual Report 2012 Treasury Committee Human Resources Committee Health, Safety, Security & Environment Committee Corporate Governance in Grameenphone a) Audit Committee The Grameenphone Audit Committee was established in late 2008 as a sub-committee of the Board and has jurisdiction over Grameenphone and its subsidiaries. The Audit Committee is comprised of three members of the Board. The Chairman of the committee is an Independent Director. The Chief Executive Officer, the Chief Financial Officer, the Company Secretary and the Head of Internal Audit are permanent invitees to the Audit Committee meetings. The Audit Committee assists the Board in discharging its supervisory responsibilities with respect to internal control, financial reporting, risk management, auditing matters and GP’s processes of monitoring compliance with applicable legal & regulatory requirements and the Codes of Conduct. The Audit Committee Charter, as approved by the Board, defines the purpose, authority, composition, meetings, duties and responsibilities of the Audit Committee. The Audit Committee met 5 (five) times during the year and attendance of the Committee members in the meetings was as follows: Name M Shahjahan Per Erik Hylland Dr. Jamaluddin Ahmed FCA b) Attendance 4/5 5/5 5/5 Treasury Committee This committee consists of three members who are appointed by the GP Board. All significant financial matters which concern the Board are discussed in this committee meeting in detail. Upon endorsement of the Treasury Committee, such issues are forwarded to the Board for their final review and approval. The Treasury Committee met 4 (four) times during the year and attendance of the Committee members in the meetings was as follows: Name c) Attendance M Shahjahan 3/4 Pal Stette 4/4 Raihan Shamsi (replaced by Mr. Fridtjof Rusten) 1/1 Fridtjof Rusten (effective from April 2012) 3/3 Human Resources Committee This Committee consists of three members who are appointed by the GP Board. The Committee supports the Board in discharging its supervisory responsibilities with respect to Company’s Human Resources policy, including employee performance, motivation, retention, succession matters, rewards and Codes of Conduct. The Human Resources Committee met 1 (one) time during the year and attendance of the Committee members in the meeting was as follows: Name d) Attendance Per Erik Hylland 1/1 M Shahjahan 1/1 Haroon Bhatti (replaced by Mr. Quazi Mohammad Shahed) 0/1 Quazi Mohammad Shahed (effective from December 2012) 0/0 Health, Safety, Security and Environment Committee This Committee consists of three members who are appointed by the GP Board. The Committee meets Grameenphone Annual Report 2012 | PAGE 35 | Corporate Governance in Grameenphone whenever necessary and supports the Board in fulfilling its legal and other obligations with respect to Health, Safety, Security and Environment (HSSE) issues. The Committee also assists the Board in obtaining assurance that appropriate systems are in place to mitigate HSSE risks in relation to the general environment, company, employees, vendors, etc. Company Secretary To ensure effective assimilation and timely flow of information required by the Board and to maintain necessary liaison with internal organs as well as external agencies, the Board has appointed a Company Secretary. The Corporate Governance Guidelines issued by the Bangladesh Securities and Exchange Commission (BSEC) also require a listed company to appoint a full fledged Company Secretary, as distinct from other managers of the Company. In pursuance of the same, the Board of Directors has appointed Company Secretary and defined his roles & responsibilities. In GP, among other functions, the Company Secretary: l performs as the bridge between the Board, Management and Shareholders on strategic and statutory decisions and directions. l acts as a quality assurance agent in all information streams towards the Shareholders/Board. l is responsible for ensuring that appropriate Board procedures are followed and advises the Board on Corporate Governance matters. l acts as the Disclosure Officer of the Company and monitors the compliance of the Acts, rules, regulations, notifications, guidelines, orders/directives, etc. issued by BSEC or Stock Exchange(s) applicable to the conduct of the business activities of the Company so as to protect the interests of the investors and other stakeholders. Management Team (MT) The Management Team is the Executive Committee of Grameenphone managing and running the affairs of the Company. The Management Team consists of the CEO and other key Managers across the Company. The CEO is the leader of the team. The Management Team endeavors to achieve the strategic goals & mission of the Company set by the Board of Directors. The Management Team meets on a weekly basis to monitor the business performance of the Company. Control Environment in Grameenphone In implementing and ensuring the right Governance in Grameenphone, the Board and Management Team ensures the following: a) Beyond Budgeting Management Model GP employs a Beyond Budgeting strategic management model whereby the company reviews its strategy for the next three years and sets annual and quarterly targets on key KPIs for the upcoming year. The targets/KPIs are set on relative terms to reflect the changes in business environment and thus ensuring a performance culture focused on attaining the targets and steering the company towards fulfilling its strategic ambitions. In every quarter the company also prepares forecast for the next five quarters. These forecasts are realistic projections of future directions. The model focuses on initiatives to minimize the gap between the targets (KPIs) and forecasts. The corporate level initiatives are cascaded down to divisional as well as individual levels. The forecasts on the key KPIs which serve as radar screen on future directions are reviewed and monitored against targets. This is a forward-looking and action-oriented approach towards managing the business. The resource allocations are dynamic and are based on the intended actions linked with the target and strategy. It aims to build a culture of freedom through responsibility and thereby leading to increased responsiveness to surrounding changes. | PAGE 36 | Grameenphone Annual Report 2012 Corporate Governance in Grameenphone b) Financial Reporting Grameenphone has strong financial reporting procedures. Financial statements are prepared in accordance with International/Bangladesh Financial Reporting Standards (IFRS/BFRS), the Companies Act 1994, the Securities and Exchange Rules 1987 and other applicable financial legislations. The financial data are captured from the financial reports generated from Oracle ERP (Enterprise Resource Planning) system. These financial statements, once prepared, are reviewed by CFO and CEO on a regular basis. Upon submission to Group in the form of Management Accounts, these financial statements are reviewed by Group Accounting and Group Finance. At every quarter, external auditors review the quarterly financial statements prepared in accordance with local financial reporting policies and company procedures, which consist of the financial performance and position of Grameenphone as a group. Separate sets of financial statements for both Grameenphone Ltd. and Grameenphone IT Ltd. are also prepared. The annual audit is conducted by the external auditors, who are appointed by the Board of Directors followed by the shareholders’ approval in the annual general meeting. Apart from the statutory reporting of financial statements, Grameenphone also maintains regular reporting to its group company Telenor, which consolidates all its subsidiaries’ financial information in its consolidated financial statements. c) Operational Excellence To ensure better shareholder return on investment, cost efficiency plays a vital role in any organization. In view of that, Grameenphone keeps operational excellence as one of the key focus areas. One of its major cost and operational efficiency initiatives has been the swapping of network equipment with energy efficient equipment and future ready technology. Swapping of the entire network equipment of 7,272 base stations was completed in November 2011. This initiative has not only improved the network performance in terms of quality and capacity, but also has significantly reduced fuel and power consumptions by taking out air conditioners from the base stations as well as lowered power requirement of the equipments. Moving to its corporate headquarter “GPHouse” and associated benefits such as waste water recycling, reduced illumination requirement, paperless approval systems and various scale effects are some of the notable efficiency drives in addition to numerous large and small efficiency initiatives across the company. Grameenphone has also made significant advancements in green initiatives which have reduced its carbon footprint and led to increased utilization of solar energy. Since 2011, Grameenphone has undertaken a company wide cost transformation project which aims towards streamlining GP processes thereby optimizing costs and making the company more efficient in the years to come. This has given notable contribution to cost efficiency, along with a structured operational efficiency method that helped the company to save as high as BDT 2.4 billion in operational cost in the year 2012. d) Business Reviews and Financial Reviews Business reviews and financial reviews are conducted on a quarterly basis by the Group. The purpose of business review is to ensure strategic control and follow-up of results based on the prevailing strategic objectives, value drivers and key changes to risk exposure. Financial reviews provide the internal quarterly results follow-up for the Company. The purpose is to provide an analysis of the economic and financial situations, which will then form the basis for external reporting and presentations, and to provide quality assurance for the financial reporting. In addition to quarterly business and financial review with Group, CEO and CFO review financial results on a monthly basis and set action points to achieve the company business goals. Grameenphone Annual Report 2012 | PAGE 37 | Corporate Governance in Grameenphone e) Management of Assets Grameenphone, in its pursuit of best quality network for its subscribers, has been investing in cutting edge telecom technology since its inception. Transparency and accountability is ensured at all stages from acquisition to disposal to protect the interest of Shareholders. Internationally accepted safety measures have been implemented and periodic physical verification is undertaken on a test basis to safeguard the assets and to ensure representational faithfulness of reported numbers. All the assets are adequately insured against industrial risks with local and international insurance companies. f) Statutory Audit and Certification Statutory Audit of the Company is governed by the Companies Act, 1994 and Securities and Exchange Rules 1987. As per these regulations, auditors are appointed by Shareholders at each Annual General Meeting (AGM) and their remuneration is also fixed by the Shareholders at the AGM. Appropriate structure is in place as per corporate governance best practices to ensure independence of statutory auditors. In addition to the audit of annual financial statements, the auditors also carry out audit of half-yearly financial statements of the Company. Further, to ensure adequate regulatory discharge, a Compliance Certificate is also obtained from licensed practicing professionals who certify that the Company has duly complied with all the regulatory requirements as stipulated by the Bangladesh Securities and Exchange Commission (BSEC). g) Internal Audit Internal Audit supports the Company in achieving its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of its risk management, control and governance processes. In order to ensure organizational independence of Internal Audit, the Head of Internal Audit reports functionally to the Audit Committee and administratively to the Chief Executive Officer. Grameenphone Internal Audit is empowered to carry out its activities in Grameenphone and its subsidiaries. Internal Audit activity is governed by the Internal Audit Charter, which is approved by the Board. Grameenphone Internal Audit department discharges its assurance and consulting activities through management of three distinct audit streams: Finance, Technology and General Business processes. Additionally, a separate team is responsible for quality assurance of internal audit activity. A risk-based annual audit plan is in place, which takes into consideration the strategic imperatives and major risks surrounding Grameenphone, while considering pervasive audit needs. Grameenphone Internal Audit also works closely with Telenor Group Internal Audit in sharing knowledge and resources to ensure achievement of internal audit deliverables. h) Internal Control over Financial Reporting (ICFR) Corporate Governance is well-built in GP and is reached to even greater height in terms of sound internal control pursuits. In 2012, the practice has been strengthened as control owner/performers are getting more involved, aware and proactive rather than being enforced. Partnering among Board of Directors, Management and Employees of the Company has made this continuous success story of pursuing Sarbanes Oxley Act in GP since 2006. The outcome of the effort is award winning true fair representation of financial report. The scope of ICFR includes Company Level Control (CLC) along with General Computer Control (GCC) as well to ascertain operational efficacy, consistent and dependable financial reporting, information security and legal compliance. This reasonable assurance has become even more crucial after being a listed company in the country’s Stock Exchanges. i) Related Party Transactions The Board through its Audit Committee reviews all the related party transactions time to time. Abiding to the laws, a Director who has an interest in a transaction abstains from deliberation and voting on the relevant resolutions in respect of the transactions at the Board meetings. Details of theses transactions are set out under Notes to the Financial Statements. | PAGE 38 | Grameenphone Annual Report 2012 Corporate Governance in Grameenphone j) Dividend Policy The Board of Directors has established a consistent dividend policy which forms the basis for the proposals on dividend payments that it makes to the Shareholders taking into consideration the business performance of the Company and its strategic initiatives. The Board believes that it is in the best interest of Grameenphone to draw up a long-term and predictable dividend policy. The objective of the policy is to allow the shareholders to make informed investment decisions. k) Strategic Risk Management & Risk Mitigation Risk Management at GP is concerned with earning competitive returns from the Company’s various business activities at acceptable risk level. It supports the Company’s competitiveness by developing a culture, practice and structure that systematically recognizes and addresses future opportunities whilst managing adverse effects (i.e. threats) through recognizing risk and acting appropriately upon it. The Company has well defined risk management manual and processes to mitigate strategic and enterprise level risks. The Risk Management Framework High-level Governance Framework GP Board CEO CFO Local Risk Manager Risk Assessment Supervisor Risk Owner Capture, Coordinate, Assess and Escalate company level risks & ensure strong strategic risk management process to secure possible unearthing loss l) Policy Procedure Guidelines Assist in formulating, aligning & implementing Group & Local Policies, Procedures, Guideline & other governance documents to guide the way of work–Governance Revenue Assurance and Fraud Management Revenue Assurance function secures the revenue generated by any business activity and its realization through preventing or fixing any possible revenue leakages. This function also supports in revenue reporting accuracy. In place Fraud Management system and processes ensure innovative & effective defense mechanisms to prevent losses from internal / external Telecom fraud. m) Compliance with Rules & Regulations of the Country Compliance helps to build trust among the Board Members, Shareholders, Customers and other stakeholders. As the leaders of a compliant Company, the Management Team of Grameenphone adopted strategies that assure compliance with all legal and regulatory requirements. This ensures that good governance cascades right throughout the Company. Grameenphone is subject to close monitoring process of regulatory bodies that focus on transparency and require that Grameenphone provides accurate and periodic reporting of issues/events and certification where necessary. In this context, Grameenphone regularly provides a complete set of financial statements and relevant documents to the Bangladesh Securities and Exchange Commission (BSEC), Stock Exchanges, National Board of Revenue (NBR), Registrar of Joint Stock Companies & Firms (RJSC), Bangladesh Telecommunication Regulatory Commission (BTRC), the Board of Investment (BOI) and all other relevant bodies and authorities. Further, in order to conduct day-to-day business in a compliant way, Grameenphone renders its best efforts to comply with the existing applicable laws of the country as well as with the directives/guidelines/ regulations of various Government Authorities. Grameenphone also takes various initiatives to conduct awareness sessions on existing and proposed laws and regulations of the country to ensure compliance throughout the Company. Overall, Grameenphone has always strived to remain a fully compliant Company accommodating every possible ways and strategies to ensure the same. n) Business Continuity and Crisis Management (BCCM) Grameenphone has adopted Business Continuity and Crisis Management (BCCM) program as part of corporate governance. Business Continuity Management is a holistic process of identifying potential threats and consequent proactive preparation for creating organizational resilience. This is to enable Grameenphone to avoid threats or if it happens, to respond effectively. It aims the objective that threats are not escalated to crisis rather managed at earlier stage. Grameenphone Annual Report 2012 | PAGE 39 | Corporate Governance in Grameenphone Crisis management process requires being ready with Business Continuity Plan (BCP) and Crisis Management Plan (CMP). BCPs are made to run the business at minimum acceptable level in case of any threat in real life. The CMP documents procedures to be followed in case of an incident escalated to crisis. It is expected from such readiness that Grameenphone would be able to deliver critical services at an acceptable level and to bring the business back to normal within an acceptable time period. BCCM approach encompasses all enterprise-wise critical business processes. Risk Assessment (RA), Business Impact Analysis (BIA), Creating & updating BCP & CMP, exercising & review are the key process-cycle followed as BCCM practice at Grameenphone. o) Ethics and Behavior i) Codes of Conduct GP has adopted Code of Conduct (“Code”) approved by the Board of Directors, which reflects GP’s core values, integrity, respect, trust and openness. It provides clear direction on conducting business, interacting with the community, government, business partners and general workplace behavior. It also includes guidance on disclosure of conflict of interest situations, maintaining confidentiality and disclosure of information, good international practices and internal control and the duty to report where there is a breach against the Code. The Codes are properly communicated to all the employees including its Board members and others acting on behalf, who are strictly required to abide by it. All of them have certified in writing that they have read and understood the Codes. ii) Restrictions on dealings in GP Shares by Insiders The Company has established a detailed policy relating to trading of GP shares by Directors, Employees and other Insiders. The securities laws also impose restrictions on similar transactions. All the Insiders are prohibited from trading in the GP shares, while in possession of unpublished price sensitive information in relation to the Company during prescribed restricted trading period. Directors and Employees are also required to notify their intention to trade in the GP shares prior to initiating the same. iii) Supplier Conduct Principles The Supplier Conduct Principles (“SCP”) outline the standards for ethical and business conduct expected for suppliers and contractors in their relationship with the Company. The SCP are binding on the Company’s suppliers through the confirmation and signing of the Agreement on Responsible Business Conduct to ensure high standards of business ethics amongst all suppliers of the Company. p) Investor Relations (IR) As the largest public listed corporate house in Bangladesh, Grameenphone has always placed high importance to the investor community and catering to their various information requirements. With a vision of establishing the most effective two-way communication between the investors and the Company, a dedicated Investor Relations Department started its journey in 2010. IR as a specialized department has maintained contact with both local and international investors, analysts, market experts and financial community on a proactive basis. This also reflects GP’s commitment towards developing the Capital Market of the country by introducing global best practices and ensuring transparency and accountability from the general investors’ perspective. Notable events that IR conducted during the year are Asian Road Shows in Hong Kong & Singapore, quarterly financial publications and press conferences, institutional investors’ nights & analyst call conferences, Annual Investor Night 2012 and Financial Journalist Workshop on Capital Market. | PAGE 40 | Grameenphone Annual Report 2012 Corporate Governance in Grameenphone q) Shareholders i) Communications with Shareholders We believe good Corporate Governance involves openness and trustful cooperation between all stakeholders involved in the Company, including the owners of the Company – the Shareholders. Information is communicated to the Shareholders regularly through a number of forums and publications. The Company has adopted a detailed policy on information disclosure and communication. In compliance with continuous disclosure requirements, the Company’s policy is that Shareholders will be informed in a routine manner of all major developments that impact the business of the Company and also be able to make informed decisions. ii) Information Disclosure In accordance with the disclosure requirements, the Company follows these three main forms of information disclosure: l l l Continuous disclosure – which is its core disclosure and primary method of informing the market and Shareholders; Periodic disclosure – in the form of quarterly and yearly reporting of financial results and other issues; and Event based disclosure – as and when required, of administrative and corporate developments, usually in the form of stock exchanges & press releases. All information provided to BSEC and stock exchanges are immediately made available to Shareholders and the market on the Company’s Investor Relations section of the website: www.grameenphone.com. iii) General Meeting The General Meeting is the supreme governing body in Grameenphone. The Company recognizes the rights of Shareholders and the Shareholder’s interests are primarily ensured through GP’s Annual General Meeting (“AGM”). The Company requires its Board and auditor to attend each AGM so as to be available to answer Shareholders’ queries on the result of the Company. iv) Website All financial results and key performance indicators as well as other relevant financial and non-financial data are posted on the Investor Relations section of the Company’s website: www.grameenphone.com. v) Shareholders Queries Whilst the Company aims to provide sufficient information to Shareholders and Investors about the Company and its activities, it also recognizes that Shareholders may have specific queries relating to their shareholding. To ensure that Shareholders can obtain all relevant information to assist them in exercising their rights as Shareholders, these queries may be directed at 01711555888 or mailed to GP Share Office at shareoffice@grameenphone.com. Grameenphone believes in transparency and accountability to the society as a whole through establishment of an efficient and effective Corporate Governance regime. It also believes that Corporate Governance is a journey and not a destination and it needs to be continuously developed, nurtured and adapted to meet the varying needs of a modern business house as well as the justified aspirations of our valued investors and other stakeholders. Grameenphone Annual Report 2012 | PAGE 41 | Corporate Responsibility at Grameenphone Sustainable community development to serve the community better Corporate Responsibility (CR) in Grameenphone (GP) is integrated with Company strategy. GP revamped its CR strategy in 2012, with the goal to ensure long-term sustainability of the CR initiatives. Under the refurbished strategy, CR initiatives will be related to the Company’s main strength - communication technology. Besides, GP will extend its hands to support the victims of any natural disaster as and when required. Following are some of the projects running under the new policy. Teledermatology GP launched Teledermatology Pilot Initiative in partnership with Telemedicine Working Group Bangladesh Ltd. (TWGBD) to provide quality skin disease consultations to the underprivileged community. The prime objective of this project is to enhance the quality of life of vulnerable and underserved community of peri-urban/urban slums and rural Bangladesh. An innovative device has been developed, named DICOT (Digital Imaging & Communication on Telemedicine), which is supported by TIMES (Telemedicine Information Management & Education System) software. The initiative was undertaken as a pilot project in three rural communities in mid-February 2012. Till December 2012, 1490 patients took services from 3 centers. GP is looking forward to expand the service in 2013. Online School Being a socially responsible company, GP strives to find a way to intervene through which quality education can be ensured even in deep rural areas of the country. With this objective in mind, Grameenphone launched ‘Online School’ (pilot) initiative. The concept of “Online School” is that, a teacher conducts classes from a distant location using video conferencing technology and in the class, there are moderators who help the teacher in operational issues. These moderators are from the local community and have no teaching background. At present, there are 120 students in two classes (Elementary & KG) and the school is located in Gazipur. | PAGE 42 | Grameenphone Annual Report 2012 | PAGE 42 | Grameenphone Annual Report 2012 Corporate Responsibility at Grameenphone Earth Hour Earth Hour is a global call for action by every individual, every business and every government throughout the world to come forward and be responsible towards the environment. Grameenphone took a step forward and switched off the lights of its state-of-the-art business facility GPHouse - for one hour. During this one hour blackout, the Grameenphone employees and their family members lit candles to naturally light up the surrounding environment. Response to Natural Disaster Natural disasters are part of life of the people of Bangladesh. One such disaster in the form of a tornado hit the coastal belts of Noakhali on the 11th October 2012. To support the affected community and to mitigate people’s sufferings, GP distributed relief materials in Hatiya. In order to support distressed population to fight against extreme cold, Grameenphone distributed a total of 9045 blankets, mostly at the northen part of the country and Khulna. Besides, Grameenphone and GPIT employees donated more than 4000 clothes that were distributed amoung the underprevilleged community. Ensuring Safe Drinking water through SMS Based Solution Lack of access to safe drinking water and adequate sanitation facilities is a significant barrier to improving the health and wellbeing and reducing poverty in Bangladesh. HYSAWA, an international organization, in partnership with the LGRD Ministry installed approximately 30,000 tubewells in around 300 unions. GP as a responsible corporate citizen has come forward to make this mammoth administrative task easy through the introduction of an SMS based solution. Through this solution, if a tubewell becomes nonfunctional, the caretaker will generate an SMS and send it to a port. This SMS will go to HYSAWA Head Office as well as to the local mechanics. The mechanics will then come and repair the tubewell and send SMS to the same port. Grameenphone Annual Report 2012 | PAGE 43 | Climate Change & Green Endeavor for Green Business Climate change has become an issue of intense importance for Bangladesh, as according to National Geographic, Bangladesh will remain the most vulnerable nation to the impacts of climate change in the coming decades. As a responsible corporate entity, Grameenphone’s endeavor to become a Green company by “Building a Greener Network” was initiated back in 2007 to transform GP’s Network and Office Building into environment friendly effective solutions, and to reduce carbon emissions by saving energy and fuel consumptions. To that end, GP unveiled a Climate Change Program in 2008 to gain sustainability and to help the community and people. GP has a specific environmental roadmap to help build a low-carbon society. The Company has also set a target to bring down carbon emission (CO2) by 40% within 2015 and has taken a number of other initiatives to reduce its carbon footprint individually and collectively. ) ion at pt CO 2 Re du Goals cti on Corporate Climate Initiatives Internal Green Business l Employee Awareness External R CS da (A Ad vo ca c Measures l Internal Optimization & modernization in-NW, IT, and Offices l Climate Change Strategy Green Company l Green Network & IT l Env. Mgt. Systems Green Champions l l Employee Awareness Business Reviews l Business As Usual] l Management controls Lower 40% CO2 Emission by 2015 [From y Green Initiatives: a. Initiatives undertaken to reduce power consumption from Network Network Modernization and Obsolute Node Power Down Project As Grameenphone (GP) Network is responsible for 90% of its overall energy consumption, the Company took a network modernization project to reduce its energy consumption by 50% from the network. GP has also done its obsolute equipments power shutdown program after the swap which also saves a significat amount of energy and reduces CO2 emissions. Core Site Consolidation and Optimization Project GP initiated a scheme named “NANO Project” to consolidate and optimize core locations throughout the country to reduce energy consumption and increase work efficiency. Deployment of DC Ventilation GP’s another initiative is to dismantle the existing Air Conditioner systems and to install DC Ventilation Systems instead to regulate room temperature to an acceptable level. DC Ventilation System is also known as free cooling system. This unique system reduces the operating hour of the Air Conditioner units and hence electricity cost. The DVS proves extremely viable with prospects of saving 40%-50% of energy of the entire site and reducing huge CO2 emissions. Reduction in number of Generators and Generator Run Hours By increasing battery backups, GP has reduced its generators’ runnnig hours significantly. GP has also offloaded a lot of generators from its existing network to save fuel consumptions. Development of renewable enegry through Solar Sites and Wind Turbines In December 2007, GP deployed its first two Solar Sites in Ajmiriganj, Sylhet on an experimental basis. Currently GP has 165 Solar Sites, including 1 Humming Bird Solar Site (very small solar site; number of TRX is only 2) and 2 LCCS Solar Sites (Low Cost Coverage Solution; number of TRX is 4-6) and 1 Wind Turbine running on renewable energy. | PAGE 44 | Grameenphone Annual Report 2012 Climate Change & Green Endeavor for Green Business b. Initiatives undertaken in the Head Office GPHouse – A Green Workplace GP's Head Office building, known as GPHouse, has a gas-based CoGen system, which helps the building save approximately 60% energy compared to the traditional building system. The building has a waste water treatment plant which is now saving up to 31% of the regular water consumption. Implementation of Environmental Management System (EMS) As per ISO 14001:2004 standards, GP established an Environmental Management System where proper disposal guidelines are being imposed, resources are being trained and certified, used batteries are being refurbished and recycled, e-waste management system is being engaged, and regular audits are being carried out to ensure energy conservation. Transport Initiatives To cover the full spectrum of GP’s operations, a number of initiatives have been taken by GP’s Transport team such as fleet management, CNG conversion, fleet optimization and pooling, fuel management, optimized route for shortest travel, sourcing fuel efficient vehicle, and awareness building about vehicle usage among the employees, etc. Recycle, Reuse, Reduce, Dispose off Project GP has signed agreements with local and foreign vendors to recycle its old telecom equipments. As a green company, GP is proud to be the pioneer in this type of recycling in Bangladesh by recycling not only its old network equipments but also the batteries. GP also has taken initiatives to dispose of its old IT equipments, power and electrical materials, scrap wastage materials and used lubricant left by generators. c. Initiatives undertaken for underprivileged segments Community Power Project GP partnered with the University of Oslo to develop an advanced Community Power Project. A mini-grid has been developed in a remote village named Paharpur at the northeast of Bangladesh and around 136 households have been connected to this grid to get power from 5 pm to midnight. GP rolled out a Community Information Center in this off-grid region where computer, printer, scanner are running on solar power during daytime providing internet services. d. Initiatives undertaken for awareness/conciousness purposes Awareness Programs GP always encourages and promotes various Employee awareness and engagement programs to enable the Employees to make a difference. A few such initiatives are: Promoting Renewable Energy through GP Sponsored ICDRET’12, Celebrating Earth Hour 2012, Sharing Knowledge with Young School Students, Sponsoring as a Co–Host the GSMA GPM Working Program for promoting Renewable Energy in Bangladesh, and Knowledge Based articles, etc. Click Green – A Photography Competition GP has successfully completed the third year of a photography competition which is launched every year on 5th June on “World Environment Day”. The aim is to engage Employees, GP Facebook fans & journalists to act and reflect on what climate change means to them. Grameenphone Annual Report 2012 | PAGE 45 | Everyday we push ourselves so that we can make it an enjoyable experience for you Five Years’ Financial Summary 2012 2011 2010 2009 Consolidated Operational Results 2008 Individual in million BDT Revenue 91,920 89,060 74,733 65,300 61,359 Gross Profit 52,391 51,221 38,730 32,222 28,667 Operating Profit 33,625 32,572 20,207 20,518 15,350 Profit before tax 30,193 33,006 20,913 18,596 11,579 Net Profit after tax 17,505 18,891 10,705 14,968 2,984 Financial Position in million BDT Paid-up Capital 13,503 13,503 13,503 13,503 12,152 Shareholders' equity 35,458 38,883 50,374 50,154 27,588 Total assets 117,665 108,905 109,502 109,162 108,194 Total liabilities 82,207 70,022 59,129 59,008 80,606 Current assest 14,005 32,421 30,802 22,182 14,430 Current liabilities 63,060 51,469 42,300 38,952 50,231 Non current assets 103,660 76,484 78,700 86,981 93,765 19,148 18,552 16,828 20,056 30,375 Current Asset to Current Liability 0.22 0.63 0.73 0.57 0.29 Debt to Equity 0.16 0.13 0.10 0.14 0.68 Gross Profit Margin 57% 58% 52% 49% 47% Operating Profit Margin 37% 37% 27% 31% 25% Non current liabilities Financial Ratios Net Profit Margin 19% 21% 14% 23% 5% Return on Equity 47% 42% 21% 39% 11% Return on Total Assets 15% 17% 10% 14% 3% 13,503 13,503 13,503 13,503 12,152 Ordinary Shares Information Ordinary Shares outstanding (in million) Face Value per share Cash Dividend on paid up capital* 10 10 10 10 1 140% 205% 120% 60% 13% Dividend payout* 108% 147% 151% 54% 53% NAV per Share ** 26.26 28.80 37.31 37.14 22.70 Net Operating Cash Flow per Share *** 22.23 30.09 23.16 24.77 20.24 Earnings Per Share *** 12.96 13.99 7.93 12.08 2.46 *Including proposed dividend **Based on Tk. 10 equivalent ordinary share outstanding at 31 December. *** Based on weighted average number of share of Tk. 10 each. Grameenphone Annual Report 2012 | PAGE 47 | Five Years’ Financial Summary 2008 2009 2010 2011 89,060 61,359 65,300 2012 2008 2009 2010 2011 2012 32,572 33,625 91,920 74,733 20,518 2008 2009 2010 2011 18,891 2012 17,505 14,968 10,705 20,207 15,350 2,984 Revenue (Million BDT) Operating Profit (Million BDT) 42,508 117,665 108,194 27,351 NPAT (Million BDT) 109,162 109,502 50,154 50,374 108,905 38,883 35,458 27,588 10,369 8,456 12,963 Capex (Million BDT) Total Assets (Million BDT) 37.14 30.09 24.77 20.24 23.16 22.23 Total Equity (Million BDT) 37.31 13.99 28.80 22.70 12.08 26.26 12.96 7.93 2.46 Net Operating Cash Flow/Share (BDT) 17.3% 13.8% NAV/Share (BDT) 15.5% 47.1% 36,493 40,021 29,970 9.8% 20,993 21.3% 23,259 11.1% 3.0% ROE % ROA % 47% 42.3% 38.5% EPS (BDT) 44% 44% 43% 41% 262 250 * ARPU - Average Revenue Per User 309 231 *ARPU (BDT) Market Share % ** AMPU - Average Minutes Per User | PAGE 48 | Grameenphone Annual Report 2012 Subscriber ('000) 214 306 279 258 191 **AMPU (Minutes) 236 Financial Review - 2012 Grameenphone ended the year 2012 with 40.02 million subscription base having 41.2% market share. Regulatory directive on new SIM activation involving subscriber identity verification has resulted market contraction in the second half of the year and reduced the industry growth to 14% in 2012 compared to 24% in 2011. Grameenphone managed a moderate top line growth in 2012 amid intense competition and regulatory directives on 10-second pulse tariff structure. Introducing simpler price plans with a clear cut message, user friendly innovative offers and impressive growth in non voice revenues have been the key points behind the revenue growth. However, revenues from adjacent business i.e. wholesale business and Grameenphone IT Ltd. have given a good uplift in total revenue. In the opex front, increase in regulatory opex and market spending was partly compensated by lower subsidy expenses and continuous cost optimization initiatives, that resulted a fairly stable EBITDA margin of 53% level for both 2012 and 2011 with a 3.2% growth in operating profit. However, amortization cost of 2G License and interest expenses have led the net profit after taxes to decrease by 7.3%. However, the underlying profit from business shows positive trend without considering costs recognized for the 2G license. Subscriptions • • • • Subscription base reached 40.02 million at the end of 2012. Subscription base increased by 9.7% during the year with 3.5 million additions. Active internet users increased to 6.3 million from 3.9 million in 2011. In a competitive market, GP managed to retain its subscriber market leadership with 41.2% share. 36.49 3.53 2011 40.02 2012 Revenue • • • • • Revenue increased by 3.2% (BDT 286 crore). Competitive market throughout the year and regulatory tariff directives implemented from September 2012 led a slowdown in revenue growth compared to previous years. In 2012, revenue growth was driven by higher usage and contributions from non-voice services eg. SMS/Data/VAS. Wholesale business and Grameenphone IT Ltd also had considerable contribution to yearly revenue growth. Impressive 35% growth in data revenues driven by low-cost mini-pack internet packages. Simplified price plans “Bondhu”, “Nishchinto” and “Amontron” introduced as the hero products during the year have gained popularity among the users. 8,906 286 2011 9,192 2012 Operating Expenditure • • • • Total operating expenditure in 2012 increased by 4% (BDT 166 crore) from 2011. The increase was mainly from regulatory opex as per 2G license and increased market spending. The increase in opex was partly offset by lower subsidy due to SIM tax reduction from July 2011. To compensate for the growth in business opex, GP continued with operational efficiency in 2012 which resulted in savings of BDT 240 crore during the year. 4,153 166 2011 4,319 2012 Net Profit after Taxes • • • In 2012, GP recognized investment for 2G icense and spectrum fees in asset base. In this connection, GP booked amortization cost of BDT 227 crore and notional interest cost of BDT 205 crore on payments made against license fees. In addition, GP had to pay interests on short term borrowings to finance the payments related to 2G license fees during the year. Due to the above, despite BDT 105 crore higher operating profits, net profit after tax for 2012 decreased by 7.3% (BDT 139 crore) compared to 2011. 1,889 13.99 139 EPS 2011 1,750 12.96 2012 Total Assets • • • Total asset base increased by BDT 876 crore in 2012 compared to 2011, mainly due to recognition of 2G license and spectrum, partly offset by reduced cash balance. Cash balance decreased due to payment of 2nd installment of 2G license and spectrum fees, final dividend for the year 2011, interim dividend for the year 2012 and higher payment against interest and income taxes. Capital expenditure during 2012 was BDT 1,262 crore (excluding investment recognized for 2G license fees), spent for enhancement of network capacity and quality. 876 10,890 2011 11,767 2012 Total Liabilities • • Total liabilities increased by BDT 1,219 crore during the year mainly due to recognition of 3rd installment of 2G license fees as liability and borrowings related to payment of 2nd installment of 2G license fees. The increase was partly offset by payments made to government against VAT and SIM tax. 1,219 7,002 2011 8,221 2012 Total Equity • • Total equity decreased by BDT 342 crore during the year 2012 due to payment of final dividend for the year 2011 and interim dividend for the year 2012. This was partly offset by BDT 1,750 crore net profits generated from operations during the year. 3,888 2011 342 3,546 2012 Grameenphone Annual Report 2012 | PAGE 49 | Value Added Statement - 2012 in '000 BDT Value Added Revenue Other income including interest income VAT on revenue and other income Less: Cost of network and services Available for distribution 2012 % 2011 % 91,920,446 89,059,617 740,591 2,040,421 13,799,076 13,371,190 106,460,113 104,471,228 24,599,324 23,779,978 81,860,789 100% 80,691,250 100% Distributions Employees Government 6,858,404 8.4% 6,580,608 8.2% 38,347,305 46.8% 39,212,430 48.6% 3,973,411 4.9% 969,175 Providers of finance: Financial institutions Shareholders* 1.2% 17,504,770 21.4% 18,891,102 23.4% 66,683,890 81.5% 65,653,315 81.4% 15,176,899 18.5% 15,037,935 18.6% Value reinvested and retained: Depreciation and amortization Retained profit - - - - 15,176,899 18.5% 15,037,935 18.6% 81,860,789 100% 80,691,250 100% * Distribution for 2012 was BDT 18,904,200,308 (including the proposed dividend) out of which BDT 17,504,769,573 was from the wealth created during the current year. The rest of the distribution was from wealth accumulated in earlier years. Distribution of Value Added (2012) Value reinvested and retained (19%) Financial Institutions (5%) Shareholders (21%) Employees (8%) Government (47%) Distribution of Value Added (2011) Value reinvested and retained (19%) Financial Institutions (1%) Shareholders (23%) Employees (8%) Government (49%) | PAGE 50 | Grameenphone Annual Report 2012 Contribution to National Exchequer The collective contribution to the National Exchequer from inception up to December 2012 was BDT 308.8 billion (BDT 30,876 crore), of which, BDT 63.6 billion (BDT 6,359 crore) was made in 2012 alone. Out of total BDT 308.8 billion (BDT 30,876 crore), BDT 231.9 billion (BDT 23,189 crore) was made on account of direct tax, VAT and duties through National Board of Revenue (NBR) and Bangladesh Telecommunication Regulatory Commission (BTRC), BDT 30.2 billion (BDT 3,023 crore) on account of fees of 2G license and spectrum in 2011-12, purchase of additional spectrum in 2008 and equipments for Lawful Interception Compliance for the government, BDT 23.1 billion (BDT 2,307 crore) through commercial agreements with Bangladesh Railway (BR) and Bangladesh Telecommunications Company Limited (BTCL) and BDT 23.6 billion (BDT 2,358 crore) as indirect payments on account of local and foreign staff income taxes and withholding taxes on operating expenditure payments. Grameenphone has been the largest corporate taxpayer in the country for the last six years. Grameenphone has also generated direct and indirect employment for a large number of people over the years. The company presently has about 5,000 employees while more than 400,000 people are directly dependent on Grameenphone for their livelihood, working for the dealers, retailers, electronic reload and scratch card retail outlets, suppliers, vendors, contractors and other business partners. With the payment of taxes and the investment in the network, Grameenphone is making a significant contribution to the country’s development and growth. Year-wise Contribution to National Exchequer as of December 31, 2012 6,015 6,359 3,715 3,507 3,050 2,843 1,818 1,296 1 47 35 59 113 208 402 584 824 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Withholding Taxes - 1 2 2 3 4 8 14 26 44 75 113 119 140 257 711 840 BTCL/BR - 13 18 23 50 43 123 147 147 256 278 403 335 180 114 86 92 License & Spectrum - - - - - - - - - - - - 259 333 - 1,350 1,081 BTRC 1 3 3 7 21 57 71 65 117 124 252 477 620 384 431 514 666 NBR - 30 12 27 39 103 200 357 535 872 1,213 1,851 2,174 2,014 2,913 3,354 3,680 Total Payment 1 47 35 59 113 208 402 584 824 1,296 1,818 2,843 3,507 3,050 3,715 6,015 6,359 In BDT crore Grameenphone Annual Report 2012 | PAGE 51 | Directors’ Report FOR THE YEAR ENDED DECEMBER 31, 2012 Dear Shareholders, On behalf of the Board of Directors and Management, I welcome you all to the 16th Annual General Meeting (AGM) of Grameenphone Ltd. (GP). We have the pleasure to place herewith the Directors' Report and the Auditors' Report together with the Audited Financial Statements of the Company for the year ended December 31, 2012 for your valued consideration, approval and adoption. A journey of success through challenges In 2012, GP made progress in many areas amid regulatory unpredictability and a fierce competition in the six-operator market along with the WiMAX players. Though challenges of diverse natures came from various directions, our company and our infrastructures remained vibrant in the daily life of our customers. We would like to thank the Bangladesh Telecommunication Regulatory Commission (BTRC) & the Ministry of Posts and Telecommunications (MoPT) for finally providing us the 2G license. With the 2G license, not only telecom operators are believed to be on track towards positive investment for future network expansion but also a positive intention of the government towards building a sustainable telecom market in Bangladesh is ensured. Though our winning streak came under strains in the first half of the year, we were finally back on the right track and sharpened our competitive edge even further through superior service quality, innovative products, improving price perception and our customer-centric approach. Throughout the year, we put our efforts to deliver the best telecommunication services to the remotest corners of the country. As a result, more than 3.5 million new customers put their trust on us, lifting our subscriber base to a new height of 40.02 million at the end of the year. And we remained the most preferred mobile operator of the mobile users with a 41.2% subscriber market share. Outside our core cellular business, we have interesting activities going on related to GPIT, Wholesale and Financial Services as those are now more organized and more revenue oriented than before. Socio-economic scenario Bangladesh rang in 2013 on a positive note due to a number of achievements on the socio-economic front in 2012 despite a recession in some major world economies. Bangladesh has been able to maintain a GDP growth rate at around 6% amid political uncertainties and deficient energy and infrastructure. Also, the 12-month average inflation fell by two percentage points, compared to 2011, to a single digit at 8.74%. However, cost of living went up by 6.4%, excluding expenditures on the areas such as education, treatment and transportation. Forex reserves crossed the USD 13 billion mark for the first time, backed by healthy remittance flows and negative import growth. Bangladesh also ranked third among the top FDI recipient countries in 2012. The continuation of the prevailing optimism about the macroeconomic stability and growth prospects would depend on quicker solutions to energy and infrastructure crises, and political stability. Telecommunication Industry Scenario In 2012, the mobile industry added another 15 million new subscribers, taking the overall figure to almost 100 million. The operators were keen to expand their customer base through new acquisition and campaigns in the fiercely competitive market. The majority market share is owned by four key operators and GP retained the lead with a 41.2% share. | PAGE 52 | Grameenphone Annual Report 2012 Directors’ Report The long cherished 3G services once again eluded the telecommunication market in 2012 due to inconclusive progress in the licensing process. However, Teletalk was given a head start by the Government, allowing them to launch 3G services without the formal license and ahead of the private operators. The licensing guidelines issued in July 2012 contained provisions not acceptable to operators and these were voiced out by GP and other industry players. Regulatory uncertainty, safeguarding of investment and clarity on scope of license were the key concerns. Pursuant to three rounds of discussion, we are positive that the MoPT will provide safeguards in the license conditions. The success of the licensing process will depend upon fruitful resolution of those concerns. The interconnection regime was further complicated with the issuance of additional 79 new licenses - 22 new ICX (total 25), 23 new IGW (total 27), and 34 new IIG (total 36), making the interconnection architecture extremely difficult to manage. It is anticipated that the overall interconnection cost would increase and the quality would also suffer as a result of too many players and this would ultimately affect the consumers. Six licenses were issued for International Terrestrial Cable (ITC) in 2012, out of which only one operator declared the launch of its services in December 2012. These alternate routes are extremely crucial to reduce dependency on the lone BSCCL submarine cable for internet and international data connectivity. Illegal international VoIP call termination remained a major concern for the industry as the country kept losing international call revenues. According to BTRC statistics, out of total 55-60 million minutes a day, approximately 10 million minutes are terminated illegally. The newly issued commercially unviable gateway licenses seem to be further intensifying the already looming concern for the Govt. The country is estimated to be deprived of almost BDT 8 billion revenue per year due to illegal VoIP. GP has been involved in proactive dialogue and actions propagating curbing of the illegal VoIP traffic. Mobile banking got some footing and the coverage of the service was widened as the large operators signed deals with banks and other financial service providers like bKash to offer their infrastructure for domestic money transfer and payment services. Regulatory Environment The impasse related to 2G license of GP and 3 other operators was finally broken after the initiative taken by the Finance Minister to resolve the MCF and VAT issues outside the court. All four operators got their licenses in August 2012. Unfortunately, the 15% VAT rebate as agreed in the meeting convened by the Finance Minister in July 2012 was later disregarded by the NBR. After the payment of the second installment of the license fees, the NBR declined to offer the rebate and the renewing operators had to take an unaccounted 15% additional cost in their P&L. The operators and AMTOB continued to convince the relevant authorities to get the promised VAT rebate without any success, and had to ultimately seek judicial remedy. In general, the regulatory environment remained unpredictable in absence of a long-term roadmap and a much-needed formal consultation process. Five major guidelines and directives including 3G/4G/LTE were issued but none of them could be concluded and finalized. Among them, Value Added Service (VAS) guidelines were found to be against the mobile industry and containing provisions that violate the operators’ right to provide VAS and Content. The other guidelines and directives published e.g. Competition Regulation, NEIR and WiFi were found to be not following international best practices and not suitably crafted in the local market context. A new subscriber registration process was introduced on security grounds from October 2012 and the operators were asked to stop selling pre-activated SIMs. This had a negative impact on the overall gross addition in the market and slowed down the growth. Operators have expressed skepticism about the success of this initiative without the required counter verification of subscriber information with the national ID database. If implemented properly, it should improve the quality of subscribers thus helping industry. The BTRC unilaterally pushed for the implementation of 10-second pulse and flat tariff much to the displeasure of the operators. Operators had to take a hit on their top line due to the implementation of this new directive. Grameenphone Annual Report 2012 | PAGE 53 | Directors’ Report Industry outlook and possible future developments in the industry With the successful 3G licensing, now planned in 2013, it is believed that a new era of broadband communication would start in the country which would benefit the consumers by offering them superior speed, quality and content. This will fuel the growth of the sector through the introduction of high speed internet, innovative services and rich contents based on 3G/4G/LTE technology. This would also help the Government goal of digital Bangladesh. In Bangladesh, there is still room to grow in the voice market since the real subscriber penetration is around 40% because of the multi SIM phenomenon. Since the unaddressed subscriber segment belongs to the low income group, it would require an innovative and economical service delivery model to make the service affordable to this particular segment. In the coming years, the telecommunication industry would increasingly extend its scope of services beyond traditional voice and SMS services. Because of the competitive market landscape and ever declining Average Revenue Per User (ARPU), operators will have to explore adjacent markets to continue the growth. We would experience significant growth in other sectors like mobile broadband, banking, e-commerce, health and education. A new and smart operating model would be adopted by the industry to reduce cost and ensure added efficiency. Specific initiatives will be taken to get sourcing partners to manage some parts of operation, increase network sharing and effectively implement operational excellence programs. The new National Telecom Policy is expected to be forward looking addressing the major impediments of the sector's growth, encouraging investment, fostering innovation and opening up the possibility of convergence of different technologies and services. A policy reform of such magnitude would require proper amendment and revision of the relevant laws and regulations which have to be supported positively by the Govt. and the regulators. GP’s endeavor is allowing a framework that is forward looking and allows a level playing field. Technology has been changing rapidly worldwide and regulation should favor ability for a quick adoption for the betterment of economy and consumers. An Unexciting Capital Market Bangladesh’s Capital Market had been on a continuous downtrend throughout 2012. A relentless slide in the benchmark index coupled with a persistent fall in the turnover value was well reflected in an erosion of investor confidence. DGEN, the market tracking index of the Dhaka Stock Exchange (DSE), witnessed a staggering 19.7% decline compared to 2011 and closed at 4,219.31 points. The announcement of a compensation package, leadership change in the DSE, legal tangles regarding directors’ shareholding in listed companies, confusion over financing of Padma bridge, confrontational political environment and a bleak earnings declaration by many companies were the major influencing factors in the market. During 2012, GP’s performance was better relative to the DSE General Index. Good earnings declaration, growth opportunities and enhancing financial strength placed GP as a value-driven investment vehicle. GP stood 3rd on the list of top-traded stocks in terms of value. Most of the price fluctuation of GP was attributable to market-driven sentiments, dividend declaration, sponsor lock in expiry and regulatory issues. Overall, the GP price soared by 7.03%, closing at BDT 175 at the year-end with a daily average turnover value worth BDT 137 million (BDT 13.70 crore). GP stocks experienced the highest value at BDT 228 and the lowest at BDT 104.80 during the year. GP’s market capitalization on 30 December 2012 stood at BDT 236.30 billion (BDT 23,630 crore) on the DSE, representing 13.07% of the total market capitalization. Very competitive products with diversified offers In a time of macro-economic challenges, GP put its best efforts to make the customers’ life easy, giving the best value for money while maintaining the best mobile network in the country. We took a massive and bold initiative to revamp our product portfolio to make it more simple and transparent in the spirit of our core value “Make it Easy”. Under the tag line of “Clear Cut Offer”, GP has made the product USPs (unique selling point) more attractive and competitive for different customer segments which will also help transform customers’ price perception about GP. We now offer the best F&F package in the country – “Bondhu”; the | PAGE 54 | Grameenphone Annual Report 2012 Directors’ Report most comfortable package to help subscribers call at any other operator at a very low call rate – “Amontron”; the best flat rate product – “Nishchinto”, and many more. During the year 2012, on top of competitive price plans, diversified promotional offerings and innovative value-added services (VAS) were launched e.g. Voice Sachet offer, Special rate on recharge, Bonus campaign for GP Stars, GP App-Mobile self service, GP Game store, Facebook-USSD to use Facebook without internet and Mobile twitting with SMS. GP also acquired the largest, latest and legal music collection in its Welcome Tune and Music Radio library to give the best music experience to the customers. Other than that, to continue with our drive to grow internet awareness, GP for the 2nd time organized ‘Internet Festival’ jointly with the daily Prothom Alo. Further Excellence in Customer Experience Being a customer-centric organization, GP strives for continuous improvement to deliver the best for its customers in line with our motto ‘Make it Easy’. As our business grows, we will continue to strengthen our efforts to delight our customers in every interaction by providing them with their desired services. In this endeavor, the year 2012 was one step ahead. In our effort to bring comfort to our customers’ lives, an 1800-member Customer Service team ran 24/7, 365 days a year. A total of 75 million customers received services throughout 2012 from Customer Service (over phone) touch points, the number being significantly higher compared to the previous years. Our Adjacent Businesses i) Grameenphone IT Ltd. Grameenphone IT Ltd. (GPIT) is a wholly-owned subsidiary of GP, providing state-of-the-art and end-to-end IT solutions locally and to some international markets. With its 400 dedicated employees, presently it provides fully outsourced IT services to GP and focuses its business on 4 verticals namely Banking, Financial Institutions, Government Enterprises, and Telecommunications. The company had been profitable in 2012 and achieved its business targets with satisfaction of its growing customer base. GPIT is preparing to pioneer Business Process Outsourcing (BPO) opportunities from Bangladesh to global markets and is a strong promoter of Bangladesh as the next IT-outsourcing destination globally. GPIT is an ISO-certified company with CMMI Level 3. With a more sharpened focus on innovation and efficiency, GPIT will continue its endeavor to capture a greater market audience going forward. ii) Wholesale Business Wholesale Business is dedicated to provide “Shared Telecom Infrastructure” products and services, as per BTRC guidelines, to other telecom operators as well as other businesses like WiMAX operators, ISPs, etc. Its prime objective is to make optimum use of resources and reduce costs, by sharing the infrastructures, transmission capacity and OPEX with the customers. Since the inception in 2010, it has shared more than 2,600 sites. Currently, Wholesale Business has agreements with all the major Telecom operators, WiMAX operators; and ISP operators. With its widest and well-maintained network infrastructure, GP has retained the leading role in infrastructure sharing. iii) Financial Services GP Financial Services enjoyed greater acceptance and growth of mobile financial services for executing basic transactional services via mobile phone infrastructure from our existing services. GP’s BillPay service, which allows customers to pay their bills at GP-authorized outlets or via their mobile phones, processed and settled several million utility bills for all major utility companies in the country and continued to grab a significant market share in its areas of operation. For Mobile Railway Ticketing, we have experienced significant demand and acceptance from GP customers, but due to unilateral quota imposition of 20% by Railway for all electronic ticketing and barring electronic tickets for six most desired trains, the growth became stagnant resulting in customer dissatisfaction. Grameenphone Annual Report 2012 | PAGE 55 | Directors’ Report We have also partnered with bKash and DBBL to offer financial services that are enjoying expected growth. We have also opened GP’s MobiCash agent network to deliver approved mobile financial services, which we believe will bring positive experience for GP customers and better revenue results for GP. Mobile financial services remain a priority area and GP plans to introduce and enable other innovative transactional and mCommerce services in the year to come in line with the existing and evolving regulatory environment. Maximizing the benefits from the renewed network We started 2012 with a renewed and advanced technology platform after the network swap. Major ambitions and focuses of 2012 were on maintaining the quality leadership, capitalizing gains from renewed network, catering business growth, improving efficiency, and fortifying network security. Despite energy price hike, we have been able to achieve 42% energy cost saving. We have also built up 72 sites with solar power in 2012. Our Annual Maintenance Cost (AMC) has been reduced by 28%. Structured transformation initiatives through operational efficiency were taken in 2012. Reduced site development cost, resource consolidation & optimization and efficient vendor management are some of the examples in this regard. GP so far has invested BDT 213.4 billion (BDT 21,343 crore) in network expansion, upgradation and 2G license & spectrum fees, which is currently covering 99.16% population with its 8,120 sites across the country. Timely investment has ensured network expansion in areas of increasing network usage to cater for the business demand. The network platform has been prepared to embrace 3G, and new technologies to win the business in future. A future-ready core, an agile access network and the ongoing IP transformation are the key strengths of GP network to stay competitive and future-ready. GP will continue to invest in network retaining high score in network quality. Winning everyday through high performance and engagement We believe we are built around people, and our success revolves around the skills, commitment, and drive of our employees. GP’s success also depends on our ability to adapt to changing socio-economic environments. To meet the needs for the future, in 2012 GP heavily invested in organizational change management, talent development, improving operational efficiency and people processes. We also realized that to become a world-class organization, we need to invest in building the right culture around performance and engagement. This led to HR initiatives that cut across a wide range of activities from organizational development to business-employee friendly policies. We will continue our drives to become a best-in-class organization as well as remain a preferred employer for talented Bangladeshis. Corporate Responsibility Moving Ahead GP has been practicing responsible corporate behavior since its inception. Our long experience in Corporate Responsibility has given us in-depth knowledge on this sector. In 2012, GP reshaped its Corporate Responsibility policy and came up with a new policy that supports sustenance of the projects by creating shared value. We have identified our key competence areas and decided to employ them as the vehicle of our Corporate Responsibility. Moreover, this new CR philosophy has been integrated with GP’s corporate strategy. Detailed information on the initiatives of the Company towards CR activities is provided in the Corporate Responsibility section of the Annual Report. For a Green Business and a Green Planet As part of our climate change mitigation efforts, GP aims to promote a low-carbon society, and GP's first priority is to cut the excess CO2 emissions generated by its own operations. GP has set a target to reduce 40% carbon emission (CO2) within 2015 from its business. GP’s endeavor to become a Green company by “Building a Greener Network” initiative was taken in 2007 to transform GP’s Network and Office Building into environmentally friendly solutions. This is why GP launched Climate Change Program in 2008. The Company has taken a lot of other green initiatives to reduce its carbon footprint individually and collectively. Detailed information on the initiatives of the Company towards climate initiatives is provided in the Climate Change section of the Annual Report. | PAGE 56 | Grameenphone Annual Report 2012 Directors’ Report Health, Safety, Security and Environment (HSSE) GP always strives for a strong HSSE compliance approach through its HSSE Management system review and aligning its value chain for HSSE standards. This year GP focused on continuous improvement within our supply chain area of social accountability, anti-corruption and set a standard guideline of anti-corruption for our business partners. GP tried to ground anti-corruption concept strongly in the industry & beyond through an interactive panel discussion comprising diversified experts of different local corporate bodies. On the internal HSSE part GP has run extensive occupational health & safety awareness sessions and e-awareness for risky target groups, TOT (Training of Trainers) for line functions to build up an HSSE ownership mindset among line functions. Directors’ Responsibilities for Financial Statements The Directors are responsible for the governance of the Company, and in that capacity, the Directors confirm, to the best of their knowledge that– (a) the financial statements, prepared by the Management of the Company, present fairly its state of affairs, the result of its operations, cash flows and change in equity; (b) proper books of account of the Company have been maintained; (c) appropriate accounting policies have been consistently applied in preparation of the financial statements and that the accounting estimates are based on reasonable and prudent judgment; (d) the International Accounting Standards, as applicable in Bangladesh, have been followed in preparation of the financial statements and any departure therefrom has been adequately disclosed; (e) the system of internal control is sound in design and has been effectively implemented and monitored; (f) there is no doubt, whatsoever, upon the Company’s ability to continue as a going concern. Corporate Governance Integrity, transparency, openness and efficiency have been our key principles to establish good Corporate Governance in GP. Being a public listed company, we have implemented sound governance structure and measures, and the Board of Directors and the Management are pledge-bound to continue implementation of the higher standards of Corporate Governance in the days to come. The Company has complied with the conditions as stipulated in the Corporate Governance Guidelines issued on 7 August, 2012 by the Bangladesh Securities and Exchange Commission (BSEC). In this connection, status of compliance has been annexed to this report as Annexure-I. A certificate from M/s Al-Muqtadir Associates, Chartered Secretaryies confirming compliance of conditions of Corporate Governance Guidelines as stipulated under condition 7(i) is also annexed to this report as Annexure-IV. Other Disclosures/Statements Pursuant to the Provisions of the BSEC’s Corporate Governance Guidelines 2012 l Segment/Product wise performance Business activities of GP are not organized on the basis of differences in related products and services or variations in geographical areas of operations. GP essentially provides similar products and services to customers across the country. GP, however, reviews revenue performance of different services, which have been disclosed under note 34 of the financial statements. Grameenphone Annual Report 2012 | PAGE 57 | Directors’ Report In the year under review, total Revenue was BDT 91.9 billion (BDT 9,192 crore) with 3.2% increase compared to the previous year. The growth in revenue was mainly in voice, non-voice and data revenues due to subscription growth and revenues from adjacent business i.e. wholesale business and GPIT. Voice traffic revenues for the year 2012 increased by 1.4% compared to 2011, mainly Total Revenue (in million BDT) contributed by the subscription growth. However, directives from the regulator regarding implementation of 10-second pulse in voice tariff and elimination of call setup charges from September 2012 have posted a dent in revenue growth for GP, as well as the entire mobile industry. 89,060 +3.2% 91,920 +34.0% 4,100 Revenues from data services are increasing over the period, which is mainly driven by 5,492 8,676 +5.7% 9,173 72,419 +1.4% 73,414 low cost internet mini-packs. In 2012, growth in SMS and MMS revenue was 8.5%. However, growth in revenues from data usage was 34.9% and revenues from value added services were 48.3%. Interconnection revenue is generated from the incoming traffic through the calls generated from outside GP network. Interconnection revenue increased by 5.7% as a result of increase in incoming interconnection traffic from other mobile and PSTN 2011 2012 Voice Traffic Interconnection Other Mobile Non Mobile SMS, VAS, DATA operators. Other mobile revenue includes customer support, connection fees, voice and non voice subscription fees, both inbound and outbound roaming services and other miscellaneous mobile revenues. Non mobile revenue mainly includes revenue from sale of mobile device, i.e. handsets and branded EDGE modems, revenues from infrastructure sharing, commission income and revenue from IT consultancy services rendered by GPIT. l Review on Cost of Goods sold, Gross Profit Margin and Net Profit Margin Direct costs of network revenue mainly consist of 6.5% revenue sharing & frequency charges to regulator, interconnection charges for other operators, dealers’ commissions & material costs for mobile devices, SIM cards and scratch cards. In 2012, direct costs increased by 5.2%, which was mainly driven by increase in revenue sharing with regulator from 5.5% to 6.5% and increase in spectrum frequency usage fees based on the 2G license. As a combined effect of the revenue growth and higher direct cost of network revenue as discussed above, gross profit for the year 2012 increased by 2.3% from 2011. General and administration expenses increased mainly from higher personnel cost reflecting annual inflation adjustment in salary and higher consultancy expenses while selling and distribution cost decreased due to reduced subsidy on SIM tax. As a result, operating profit for the year 2012 increased by 3.2% while the operating profit margin remained steady at 36.6%. Net profit margin for the year 2012 was 19.0% compared to 21.2% of 2011. Despite steady operating profit margin, net profit after tax decreased by 7.3% mainly due to increased net interest expenses due to recognition of notional interest cost against 2G license payments. As a result, Earnings Per Share (EPS) for the year 2012 stood at BDT 12.96 compared to BDT 13.99 of 2011. In million BDT 32,572 36.6% 2011 Operating Profit 33,625 51,221 52,391 57.5% 57.0% 18,891 17,505 21.2% 19.0% 36.6% 2012 Operating Profit margin | PAGE 58 | Grameenphone Annual Report 2012 2011 Gross Profit 2012 Gross Profit margin 2011 2012 NPAT NPAT Margin Directors’ Report • All transactions with related parties have been made on a commercial basis. Details of related party and related party • The GP IPO was made in 2009 and the fund raised thereby has already been utilized by 30 June, 2010 as reported to the • Ever since the floatation of GP IPO in 2009, the financial results of the Company have continued to grow as reflected in the • As per IAS 1 Presentation of Financial Statements, no items of income and expense are to be presented as ‘extraordinary gain transactions have been disclosed under note 48 of the financial statements as per IFRS. regulators. No further issue of any instrument was made during the year. yearly financial statements. or loss’ in the financial statements. Accordingly, no extraordinary gain or loss has been recognized in the financial statements. • • No significant variations have occurred between quarterly and final financial results of the Company during 2012. No remuneration was paid to the Directors apart from their Board meeting attendance fees. During the year, the Company has paid a total amount of BDT 252,320 as Board meeting attendance fees. However, payments to Foreign Directors, not remitted as yet, have been provided for in the accounts of the relevant year. • • • • • There are no significant deviations in operating results from last year’s operating results. The key operating and financial data for the last five years have been disclosed in the Annual Report at Page 47. GP has declared both interim and final dividend for the year 2012. During 2012, a total of 12 (twelve) Board meetings were held, which met the regulatory requirements in this respect. The attendance records of the Directors are shown in Annexure-II to this report. Shareholding patterns of the Company as on December 31, 2012 are shown in Annexure-III to this report. Annual Results and Allocation The Directors take pleasure in reporting the financial results of the Company for the year ended 31 December, 2012 and recommend the appropriation as mentioned in the “Appropriation of Profit (excluding Grameenphone IT Ltd.)” table below: Figures in BDT 2012 2011 Profit available for Appropriation Profit/ (Loss) after tax 17,354,535,376 19,052,697,592 Add: Un-appropriated profit brought forward from previous year 15,419,028,177 26,748,081,080 32,773,563,553 45,800,778,672 Final Dividend Paid for Previous Year (8,776,950,143) (11,477,550,187) Interim Dividend Paid for Current Year (12,152,700,198) (18,904,200,308) Closing Retained Earnings at year end (before Proposed Final Dividend) 11,843,913,212 15,419,028,177 Proposed Final Dividend for the year 2012 (50% cash) (6,751,500,110) (8,776,950,143) 5,092,413,102 6,642,078,034 Total Amount available for Appropriation Appropriation (In 2011: 65% cash) Retained Earnings after Proposed Dividend Grameenphone Annual Report 2012 | PAGE 59 | Directors’ Report Growth in Contributions to the National Exchequer GP has been one of the largest contributors to the National Exchequer for the last several consecutive years. The collective contribution to the National Exchequer from inception up to December 2012 was BDT 308.8 billion (BDT 30,876 crore). During 2012 alone, the Company contributed BDT 63.6 billion (BDT 6,359 crore) to the National Exchequer including BDT 10.8 billion as 2nd installment on account of 2G license and spectrum fees, compared to BDT 60.1 billion (BDT 6,015 crore) of 2011, which represent about 69% of GP’s total revenue of 2012. Notably, GP has paid BDT 13.6 billion (BDT 1,356 crore) in corporate taxes during 2012, which was BDT 2.9 billion (BDT 290 crore) more compared to 2011. Such contribution is expected to grow further with the expansion and growth of the Company in the years ahead. Dividend For the year ended December 31, 2012, the Board of Directors paid an Interim Cash Dividend @ 90% of the paid-up capital amounting to BDT 12,152,700,198 which was BDT 9 per share of BDT 10.00 each. Now, the Directors are pleased to recommend a Final Cash Dividend @ 50% of the paid-up capital amounting to BDT 6,751,500,110 which is BDT 5 per share of BDT 10.00 each out of the divisible profits of the Company for the year 2012 for consideration and approval of the Shareholders for distribution. Inclusive of the Interim Dividend of 90% paid already, this would make a cumulative total dividend @ 140% of the paid-up capital amounting to BDT 18,904,200,308 which was BDT 14 per share for the year 2012. The above recommendation of dividend is as per the Board approved dividend policy which is ‘Minimum 50% of the Net Profit After Tax to be allocated for dividend payment depending on the financial health and capital requirement of the Company with an aim to have a relatively steady growth in per share dividend’. Board of Directors The composition of the Board of Directors who held office during the year was as below: 1. Mr. Sigve Brekke, Telenor Mobile Communications AS, Director & Chairman 2. Mr. Per Erik Hylland, Telenor Mobile Communications AS, Director 3. Mr. Morten Tengs, Telenor Mobile Communications AS, Director 4. Mr. Hakon Bruaset Kjol, Telenor Mobile Communications AS, Director 5. Mr. Lars Erik Tellmann, Telenor Mobile Communications AS, Director 6. Mr. M Shahjahan, Grameen Telecom, Director 7. Mr. Md. Ashraful Hassan, Grameen Telecom, Director 8. Ms. Parveen Mahmud, Grameen Telecom, Director [appointed on October 17, 2012] 9. Dr. Jamaluddin Ahmed FCA, Independent Director 10. Ms. Rokia Afzal Rahman, Independent Director [appointed on December 06, 2012] We would like to thank Ms. Nurjahan Begum for being part of the Board of Directors in the past years and for her contribution. Directors’ Appointment & Re-appointment With regard to the appointment, retirement and re-appointment of Directors, the Company is governed by its Articles of Association, the Companies Act. 1994 and other related legislations. Accordingly, the following Directors of the Board will retire at the Annual General Meeting. They are, however, eligible for re-appointment: 1. Mr. Lars Erik Tellmann 2. Ms. Parveen Mahmud 3. Dr. Jamaluddin Ahmed FCA 4. Ms. Rokia Afzal Rahman Brief profiles of the directors being proposed for re-appointment are given at page 19 of the Annual Report, which fulfill condition 1.5 (xxii) of the Corporate Governance Guidelines of BSEC. | PAGE 60 | Grameenphone Annual Report 2012 Directors’ Report Appointment of Chief Executive Officer The Board of Directors has appointed Mr. Vivek Sood as the Chief Executive Officer (CEO) with effect from January 07, 2013 in place of Mr. Tore Johnsen, who served the Company for around two years. On this occasion, the Board of Directors would like to thank Mr. Tore Johnsen for his dedication to GP. Under his leadership, the Company has continued its growing performance and secured 2G licenses for 15 more years of operation. The Board also congratulates Mr. Vivek Sood and wishes him success in further developing GP’s position as the leading mobile operator in Bangladesh. Grameenphone launches “Go Beyond” We are living in a fast changing world, where the day starts with a click and connects us with the entire world. Bangladesh as a nation is also moving at the same pace with a dynamic population that intends to move ahead in all aspects of life. This nation has defied many odds in the past. It has high ambitions, just as generations past. Our ambition is not to stay behind. We want to keep growing. In January 2013 the brand shift that we have made by launching “Go Beyond” is intended to secure our position as the market leader. By being the best to deliver on the expectations of our customers we are to ensure progress. We are now geared to deliver future proof communication supports to make Bangladesh move ahead. As we elevate to new heights and new ambitions, we are proud to have your patronage and support as we “Go Beyond”. Appointment of Auditors As per the Companies Act 1994 and the Articles of Association of GP, the statutory auditors of the Company, ACNABIN, Chartered Accountants, shall retire in this AGM. The Firm, being eligible, has offered their willingness to be re-appointed. The Board recommends their re-appointment for the year 2013 and continuation till the next AGM at a fee of BDT 1.8 million (Taka one million and eight hundred thousand only) plus VAT. Risks & Concerns Like the competitors and other companies, our business is also exposed to diverse risks that arise out of the internal and external fronts. In addition to constant regulatory risks from an unstable regulatory regime, we remain prepared for other risks from market, operation, legal issues, interest rate and exchange rate volatility, and potential changes in policies at the national or global level. In GP, we have a well-defined risk management policy and a periodic monitoring system to address the strategic and enterprise-level risks that may affect our business, operations, liquidity, financial position or future performance. Our comprehensive risk management system is devised to enable the Company to recognize risks on a real-time basis and in accordance with the risk management framework. Moving forward in 2013 The challenges in 2012 indicate that the market is maturing as customers are having better options to choose from and the market players are getting better at their activities. To perform better during 2013, our mindset will be to win in the market every day to ‘Move Ahead’. Keeping its ‘Customer-centric’ approach on top of all, GP will bring the highest value to its customers by creating customer loyalty, putting the greatest value in each of its products and making them available through an ever expanding distribution network. We are also committed to give our customers a new experience of innovation and excellence through the upcoming 3G and to tap every nook and corner of rural Bangladesh. Grameenphone Annual Report 2012 | PAGE 61 | Directors’ Report Acknowledgements The Board of Directors would like to extend its heartiest gratitude to the valued Shareholders and stakeholders of the Company for their persistent support and guidance to the Company that led to the cumulative achievements. The Board also recognizes that its journey to attainments during the year was possible because of the cooperation, positive support, and guidance that it had received from the Government of Bangladesh, the Ministry of Posts and Telecommunications (MoPT), Bangladesh Telecommunication Regulatory Commission (BTRC), Bangladesh Railway (BR), National Board of Revenue (NBR), Bangladesh Bank (BB), Board of Investment (BOI), Registrar of Joint Stock Companies and Firms (RJSC), Chief Controller of Export & Import, Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange (DSE), Chittagong Stock Exchange (CSE), Central Depository Bangladesh Limited (CDBL), GP’s bankers and financial institutions, vendors and other business partners. As the customers remain at the core of all our successes and achievements, the Board takes the opportunity to thank each of GP subscribers who kept us in their hearts as their most preferred operator. We were able to deliver our services with excellence as our employees put their best efforts to value our customers to create enthusiasm that multiplied through the organization and impacted positively on a range of areas. Here, we also extend our warmest greetings to our employees. With the continuous supports from you all, we are determined to excel through all the challenges towards a better future and a prosperous Bangladesh. Thank you all and with best regards. For and on behalf of the Board of Directors of Grameenphone Ltd. 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A¨vc-†gvevBj †mjd mvwf©m, wRwc †Mg †÷vi, †gvevBj B›Uvi‡bU QvovB GmGgGm Gi gva¨‡g †dmeyK e¨env‡ii myweav (†dmeyK BDGmGmwW) BZ¨vw` wewfbœag©x cÖPvi †mev Ges D™¢vebx g~j¨ ms‡hvRb †mev (wfGGm) cÖ`vb K‡i| MÖvnK‡`i myi I m½x‡Zi Avb›` †`evi j‡¶¨ MÖvgxY‡dvb I‡qjKvg wUDb I wgDwRK †iwWI jvB‡eªwii gva¨‡g wbZ¨bZzb Ges AvBbm¤§Z myi-m½x‡Zi me‡P‡q eo mgvnvi wb‡q G‡m‡Q| GQvovI, B›Uvi‡bU m‡PZbZv e„w×i j‡¶¨ Avgv‡`i Kvh©µg Ae¨vnZ ivLvi Rb¨, ˆ`wbK cÖ_g Av‡jvi mv‡_ †hŠ_ D‡`¨v‡M wØZxq ev‡ii gZ B›Uvi‡bU Drme Av‡qvRb Kiv nq| MÖvnK †mevq AviI DrKl©Zv GKwU MÖvnK evÜe cÖwZôvb wn‡m‡e MÖvgxY‡dvb Zvi Ab¨Zg e¨emvwqK A½xKvi Ò†gK BU BwRÓ ev¯—evq‡b m`v m‡Pó| Avgiv MÖvnK‡`i‡K mš‘ó Kivi Rb¨ m‡e©v”P cÖ‡Póv Pvwj‡q hv‡ev, †hb Zviv Zv‡`i AvKvw•LZ †mevwU Avgv‡`i KvQ †_‡K cvb| GB †¶‡Î, 2012 mvjwU wQj GK avc GwM‡q| MÖvnK‡`i Rxeb mnRZi Kivi Rb¨ Avgiv 1800 m`‡m¨i GKwU MÖvnK †mev `j MVb K‡iwQ, hv eQ‡ii 365 w`bB w`b-ivZ 24 NÈv MÖvnK †mevq wb‡qvwRZ| 2012 mv‡j me©‡gvU 7 †KvwU 50 j¶ MÖvnK †mev‡K›`ª¸‡jvi mnvqZv (†Uwj‡dv‡bi gva¨‡g) wb‡qwQj, hv c~e©eZ©x eQ‡ii Zzjbvq D‡j−L‡hvM¨fv‡e †ewk| Avgv‡`i mn‡hvMx e¨emv 1. MÖvgxY‡dvb AvBwU wjt MÖvgxY‡dvb AvBwU wjt (wRwcAvBwU) MÖvgxY‡dv‡bi c~Y© gvwjKvbvaxb GKwU †Kv¤cvwb, hv ¯’vbxq Ges Avš—R©vwZK Dfq gv‡K©‡U AZ¨vaywbK I cwic~Y© AvBwU myweav w`‡q hv‡”Q| 400 Rb Kg©x wb‡q wRwcAvBwU MÖvgxY‡dv‡b m¤c~Y©fv‡e AvDU‡mvm© AvBwU †mev cÖ`vb Kivi cvkvcvwk e¨vswKs, Avw_©K cÖwZôvb, miKvwi ms¯’v I †UwjKwgDwb‡Kkb- GB PviwU †¶‡Î e¨emv Av‡ivc K‡i| 2012 mv‡j †Kv¤cvwbwU µgea©gvb MÖvnKMY‡K mš‘ó Kievi j¶¨gvÎv AR©‡bi cvkvcvwk D‡j−L‡hvM¨ gybvdv AR©b K‡i| wRwcAvBwU evsjv‡`k †_‡K wek¦ evRv‡i weR‡bm cÖ‡mm AvDU‡mvwm©s (wewcI) myweav Pvjy Kivi Rb¨ cÖ¯‘wZ wb‡”Q Ges wek¦ evRv‡i AvBwU-AvDU‡mvwm©s-Gi †¶Î wnmv‡e evsjv‡`k‡K ewjôfv‡e Dc¯’vcb Ki‡Z f‚wgKv ivL‡Q| wRwcAvBwU wmGgGgAvB †j‡fj 3 mn AvBGmI ¯^xK…wZcÖvß cÖwZôvb| D™¢veb I `¶Zvi Dci m~²fv‡e ¸i“Z¡ Av‡iv‡ci gva¨‡g wRwcAvBwU e„nËi MÖvnK evRvi‡K AviI GwM‡q wb‡q †h‡Z KvR K‡i hv‡e| 2. †nvj‡mj weR‡bm wewUAviwm-Gi bxwZ Abyhvqx, †Uwj‡hvMv‡hvM cÖwZôvbmn Ab¨vb¨ e¨emv cÖwZôvb †hgb WiMAX Acv‡iUi I B›Uvi‡bU mvwf©m †cÖvfvBWvi‡`i Kv‡Q MÖvgxY‡dv‡bi †Uwj‡hvMv‡hvM AeKvVv‡gv e¨envi msµvš— cY¨ I †mev cÖ`vb Kivi Kv‡R †nvj‡mj weR‡bm wb‡qvwRZ| Gi g~j j¶¨ nj AeKvVv‡gv, UªvÝwgkb ¶gZv Ges cwiPvjbv e¨q MÖvnK‡`i mv‡_ fvMvfvwMi gva¨‡g m¤c‡`i m‡e©v”P e¨envi Ges e¨q m‡¼vPb wbwðZKiY| 2010 mv‡j Gi Kvh©µg ïi“ nevi ci n‡Z GLb ch©š— 2,600 wUi AwaK mvBU †kqvi Kiv n‡q‡Q| eZ©gv‡b †nvj‡mj weR‡bm mKj cÖavb †UwjKg Acv‡iUi, WiMAX Acv‡iUi I B›Uvi‡bU mvwf©m †cÖvfvBWvi‡`i mv‡_ Pzw³e×| MÖvgxY‡dvb Zvi we¯—…Z I myPvi“fv‡e cwiPvwjZ †bUIqvK© cwiKvVv‡gvi Kvi‡Y AeKvVv‡gv †kqvwis-G kxl©¯’vb a‡i †i‡L‡Q| 3. Avw_©K †mevmg~n †gvevBj AeKvVv‡gvi mvnv‡h¨ cÖv_wgK †jb‡`b myweav m„wó Kivi gva¨‡g MÖvgxY‡dvb Avw_©K †mev cÖ`v‡b MÖnY‡hvM¨Zv Ges cÖe„w× jvf K‡i‡Q| MÖvgxY‡dv‡bi wej‡c mvwf©m MÖvnK‡`i‡K wRwc Aby‡gvw`Z †K›`ª A_ev †gvevBj †dv‡bi gva¨‡g BDwUwjwU wej cÖ`v‡b mnvqZvi cvkvcvwk †`‡ki cÖavb †mev cÖ`vbKvix cÖwZôvb¸‡jvi K‡qK wgwjqb wej cÖwµqvKiY I mgvav‡b mnvqZv K‡i‡Q| †mB mv‡_ Gi Kvh©‡¶‡Î eo ai‡Yi gv‡K©U †kqvi †c‡Z mvnvh¨ K‡i| †gvevBj †ij wU‡K‡Ui e¨vcv‡i Avgiv e¨vcK Pvwn`v Ges MÖvnK MÖnY‡hvM¨Zv j¶¨ K‡iwQ| wKš‘ †ijI‡qi GKK wm×v‡š— mKj B‡jKUªwbK wU‡KwUs Gi Rb¨ 20% †KvUv eivÏ Kivq Ges me‡P‡q †ewk e¨eüZ QqwU †Uª‡bi Rb¨ Zv wbwl× Kivi Kvi‡Y Gi Dbœqb e¨nZ nq, †mB mv‡_ MÖvnK‡`i gv‡SI Amš‘wó †`Lv †`q| Avgiv Avw_©K †mev cÖ`v‡bi Rb¨ bKash Ges WvP&-evsjv e¨vsK (wWweweGj) Gi mv‡_ Pzw³e× n‡qwQ Ges Gi e¨enviI evo‡Q| Aby‡gvw`Z †gvevBj Avw_©K myweav cÖ`v‡bi D‡Ï‡k¨ wRwci †gvweK¨vk G‡R›U †bUIqvK© Pvjy Kiv n‡q‡Q, hv MÖvgxY‡dv‡bi MÖvnK‡`i Rb¨ BwZevPK AwfÁZv wb‡q Avmvi mv‡_ mv‡_ wRwci ivR¯^ e„wׇZI mnvqZv Ki‡e e‡j Avgv‡`i `„p wek¦vm| †gvevBj Avw_©K †mev AvMvgx‡ZI AMÖvwaKvi cv‡e Ges MÖvgxY‡dvb GeQi AviI D™¢vebx †jb‡`b I Gg-Kgvm© myweav cÖPj‡bi e¨vcv‡i wPš—v Ki‡Q| we`¨gvb Ges cwieZ©bkxj wbqš¿K cwi‡e‡ki mv‡_ m½wZ ivLvi Rb¨ GB cwiKíbv Kiv n‡q‡Q| cybM©wVZ †bUIqvK© †_‡K m‡e©v”P myweav Avbqb †bUIqvK© DbœZKi‡Yi ci GKUv DbœZ cÖhyw³wfwËK †bUIqvK© wb‡q 2012 mv‡j hvÎv ïi“ Kwi Avgiv| G eQi Avgv‡`i cÖavb j¶¨ wQ‡jv †bUIqv‡K©i m‡e©v”P myweav wbwðZKiY, e¨emv m¤cÖmviY, `¶Zv e„w× Ges †bUIqv‡K©i wbivcËv wbwðZKiY| 2012Õ†Z Avgiv †bUIqvK© DbœZKiY wewb‡qv‡Mi mg‡qvc‡hvMx wm×v‡š—i myweavmg~n Dcjwä K‡iwQ, bevwqZ †bUIqv‡K©i mvnv‡h¨ Avgiv †bUIqv‡K©i †mevmg~‡ni ¸bMZ gvb I B›Uvi‡b‡Ui MwZ wbwðZ Ki‡Z †c‡iwQ| R¡vjvbxi g~j¨ e„w× m‡Ë¡I Avgiv †bUIqvK© UvIqvi Ges mvBUmg~n †_‡K 42% R¡vjvbx (we`¨yr Ges wW‡Rj) e¨q Kgv‡Z m¶g n‡qwQ| GQvov Avgiv 72wU †mŠi we`¨yr PvwjZ mvBU wbg©vb K‡iwQ| 2012 mv‡j Avgiv evwl©K †bUIqvK© i¶bv‡e¶b LiP (GGgwm) 28% Kgv‡Z m¶g n‡qwQ| 2012 mv‡j my`¶ Kvh©µ‡gi gva¨‡g AeKvVv‡gvMZ cwieZ©‡bi D‡`¨vM †bIqv nq| bZzb mvBU wbg©vb e¨q ms‡KvPb, †bUIqv‡K©i m¤ú` GKÎxKiY Ges `¶ mieivn e¨e¯’vcbv- G †¶‡Î D‡j−L‡hvM¨| †bUIqvK© m¤cÖmviY, DbœZKiY Ges 2G jvB‡mÝi Rb¨ MÖvgxY‡dvb G ch©š— 213.4 wewjqb (21,343 †KvwU) UvKv wewb‡qvM K‡i‡Q, hv eZ©gv‡b 8,120 wU mvB‡Ui mvnv‡h¨ †`‡ki 99.16% RbmsL¨v‡K †Uwj‡hvMv‡hvM myweav cÖ`vb Ki‡Z m¶g| mg‡qvc‡hvMx wewb‡qv‡Mi d‡j e¨emvwqK Pvwn`v Abyhvqx †bUIqv‡K©i Dc‡hvwMZv Ges m¤cÖmviY wbwðZ n‡q‡Q| fwel¨r e¨emvq mvdj¨ AR©‡bi Rb¨ 3G Ges bZzb I DbœZ cÖhyw³i †bUIqvK© c−vUdg© ˆZwi Kiv n‡q‡Q| GKUv fwel¨r evÜe myBwPs †bUIqvK© Ges AvBwc mg„× UªvÝwgkb †bUIqvK© MÖvgxY‡dv‡bi cÖavb kw³, hv MÖvgxY‡dvb‡K GB cÖwZ‡hvMxZvg~jK cwi‡e‡k kxl©¯’vb A¶zbœ ivL‡Z mnvqZv Ki‡e| AwaK `¶Zv Ges m¤c„³Zvi gva¨‡g cÖwZwbqZ Rqjvf Avgiv wek¦vm Kwi Avgv‡`i mvdj¨ Avgv‡`i Kg©x‡`i `¶Zv, cÖwZkÖ“wZ Ges D`¨‡g wbnxZ| m`v cwieZ©bkxj Av_©-mvgvwRK cwiw¯’wZi mv‡_ Lvc LvB‡q †bqvi m¶gZvi DciI MÖvgxY‡dv‡bi mvdj¨ A‡bKvs‡k wbf©i K‡i| Grameenphone Annual Report 2012 | PAGE 65 | fwel¨‡Zi Pvwn`v c~i‡Yi j‡¶¨ 2012 mv‡j MÖvgxY‡dvb mvsMVwbK cwieZ©b 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Abymv‡i K‡c©v‡iU Mf‡b©Ý MvBWjvB‡bi kZ©mg~n cÖwZcvj‡bi GKwU mv¶¨¯^iƒc| †gvU Avq weGmBwm-Gi K‡c©v‡iU Mf‡b©Ý MvBWjvBb 2012 Abyhvqx Ab¨vb¨ cÖKvkbv/cÖwZ‡e`b wefvM/c‡Y¨i wfwˇZ Ae`vb MÖvgxY‡dv‡bi e¨emvwqK Kg©KvÊ wewfbœfv‡e m¤cK©hy³ cY¨, †mevi ZviZg¨ A_ev †fŠ‡MvwjK cv_©‡K¨i †mevi Kg©Kv‡Êi wfwˇZ mvRv‡bv nq bv| MÖvgxY‡dv‡bi cY¨ I †mev mgMÖ †`‡kB GKB iKg| MÖvgxY‡dvb wewfbœ †mevi gybvdvi Ae`vb wewfbœfv‡e ch©‡e¶Y K‡i _v‡K, hv Avw_©K cÖwZ‡e`‡bi †bvU 34-G cÖKvk Kiv n‡q‡Q| MZ eQ‡i me©‡gvU ivR¯^ Avq n‡qwQj 91.9 wewjqb (9,192 †KvwU) UvKv, hv Av‡Mi eQ‡ii Zzjbvq 3.2% †ewk| ivR‡¯^i G cÖe„w× n‡q‡Q g~jZ MÖvnKmsL¨vi cÖe„w×i d‡j, f‡qm, bb-f‡qm Ges WvUv †mev cÖ`vb †_‡K cÖvß Avq Ges Ab¨vb¨ mn‡hvMx e¨emv †hgb- †nvj‡mj e¨emv I wRwcAvBwU †_‡K cÖvß Avq †_‡K| MÖvnK cÖe„w×i cÖfv‡e 2012 mv‡j f‡qm UªvwdK Avq 2011 mv‡ji Zzjbvq 1.4% ch©š— e„w× †c‡q‡Q | hw`I, wbqš¿K ms¯’v Av‡ivwcZ f‡qm U¨vwi‡di †¶‡Î 10 †m‡KÛ cvjm myweavi ev¯—evqb Ges †m‡Þ¤^i 2012 †_‡K Av‡ivwcZ Kj †mUAvc PvR© DwV‡q †bqvi d‡j mgMÖ †gvevBj †dvb Lv‡Zi cvkvcvwk MÖvgxY‡dv‡biI cÖe„w× n«vm cvq| | PAGE 66 | Grameenphone Annual Report 2012 (wgwjqb UvKvq) 89,060 4,100 +3.2% +34.0% 91,920 5,492 8,676 +5.7% 9,173 72,419 +1.4% 73,414 2011 2012 f‡qm U¨vwid B›UviKv‡bKkb Ab¨vb¨ †gvevBj bb-†gvevBj GmGgGm, wfGGm, WvUv Kgg~‡j¨i B›Uvi‡bU wgwbc¨vK myweavi Kvi‡Y WvUv †mev Lv‡Z Av‡qi cwigvY †e‡o‡Q| 2012 mv‡j SMS Ges MMS †_‡K cÖvß Avq e„w× †c‡q‡Q 8.5%| hw`I WvUv e¨env‡ii †¶‡Î Av‡qi cÖe„w× wQj 34.9% Ges g~j¨ ms‡hvRb †mev †_‡K Avq †e‡o‡Q 48.3%| Avš—t ms‡hvM Avq G‡m‡Q g~jZ wRwc †bUIqvK© Gi evB‡i †_‡K Avmv Kj †_‡K| Ab¨vb¨ †gvevBj Ges wcGmwUGb Acv‡iUi‡`i †_‡K AvMZ Avš—tms‡hvM BbKvwgs K‡ji Kvi‡Y Avq †e‡o‡Q 5.7% | Ab¨vb¨ †gvevBj Av‡qi gv‡S i‡q‡Q MÖvnK †mev, Kv‡bKkb wd, f‡qm Ges bb-f‡qm mvew¯Œckb wd, Avf¨š—ixY I ewnM©vgx †ivwgs †mev mn wewea †gvevBj †mevg~jK Avq| bb-†gvevBj Av‡qi gv‡S i‡q‡Q †gvevBj wWfvBm weµqg~jK Avq †hgb- n¨vÛ‡mU, EDGE g‡Wg, AeKvVv‡gv fvMvfvwM Ges wRwcAvBwUi wewfbœ civgk©K †mev †_‡K cvIqv Avq| wewµZc‡Y¨i Li‡Pi weeiY, †gvU gybvdv Ges bxU gybvdv cÖZ¨¶ 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mv‡j †kqvi cÖwZ Avq (EPS) `vuovq 12.96 UvKv hv 2011 mv‡j wQj 13.99 UvKv| wgwjqb UvKvq 32,572 36.6% 2011 cwiPvjbv gybvdv 33,625 51,221 52,391 57.5% 57.0% 36.6% 2012 cwiPvjbv gybvdv gvwR©b 2011 †gvU gybvdv 2012 †gvU gybvdv gvwR©b 18,891 17,505 21.2% 19.0% 2011 Ki cieZ©x bxU gybvdv 2012 Ki cieZ©x bxU gybvdv gvwR©b mswk−ó c‡¶i mv‡_ hveZxq †jb‡`b e¨emvwqK wfwˇZ m¤cvw`Z n‡q‡Q| mswk−ó mKj c¶ Ges Zv‡`i mv‡_ m¤úwK©Z †jb‡`‡bi weeiY Avw_©K cÖwZ‡e`‡bi †bvU 48-G Avš—R©vwZK Avw_©K cÖwZ‡e`b gvb (IFRS) Abyhvqx cÖ`vb Kiv n‡q‡Q| MÖvgxY‡dv‡bi cÖv_wgK MYcÖ¯—ve (AvBwcI) 2009 mv‡j m¤úbœ nq Ges D‡ËvwjZ Znwej 30 Ryb, 2010 Zvwi‡Li g‡a¨ e¨envi Kiv nq Ges G msµvš— cÖwZ‡e`b cieZ©x‡Z wbqš¿K ms¯’v‡K cÖ`vb Kiv n‡q‡Q| 2012 mv‡j G ai‡bi Avi †Kvb BÝUªy‡g›U †kqvi evRv‡i Qvov nqwb| 2009 mv‡j wRwc AvBwcI Db¥y³ Kivi ci †_‡K †Kv¤úvwbwUi Avw_©K djvdj µgkt e„w× cv‡”Q Ges hv †Kv¤úvwbi Avw_©K weeiYx‡ZI cÖwZdwjZ n‡”Q| Avš—R©vwZK Avw_©K gvb (IAS) 1 Abyhvqx Avq-e¨‡qi †Kvb AskB ÒA¯^vfvweK jvf¶wZÓ wn‡m‡e Avw_©K weeiYx‡Z †`Lv‡bv nq bv| GKBfv‡e, †Kvb ÒA¯^vfvweK jvf¶wZÓ Avw_©K weeiYx‡Z †`Lv‡bv nqwb| 2012 mv‡j ˆÎgvwmK Ges me©‡kl evwl©K Avw_©K djvd‡j †Kvb D‡j−L‡hvM¨ cv_©K¨ cwijw¶Z nqwb| cl©` mfvq AskMÖnY wd e¨wZZ cwiPvjK‡`i Avi †Kvb cvwikªwgK †`qv nqwb| G eQi †Kv¤cvwb me©‡gvU 252,320 UvKv cwiPvjK cl©` mfvq AskMÖnY wd eve` cwiPvjK‡`i cwi‡kva K‡i‡Q| Z‡e we‡`kx cwiPvjK‡`i cl©` mfvq AskMÖnY wd GLbI cwi‡kva Kiv nqwb, hv mswk−ó eQ‡ii wn‡m‡e ms¯’vb Kiv n‡q‡Q| c~e©eZ©x eQ‡ii Kh©µg cwiPvjbv msµvš— djvd‡ji Zzjbvq Av‡jvP¨ eQ‡ii Kh©µg cwiPvjbv msµš— djvd‡j †Zgb †Kvb D‡j−L‡hvM¨ cv_©K¨ cwijw¶Z nqwb| evwl©K cÖwZ‡e`‡bi 47 bs c„ôvq c~e©eZ©x cvuP eQ‡ii Kvh©µg cwiPvjbv msµvš— I Avw_©K welqK cÖavb cÖavb DcvËmg~n cª`vb Kiv n‡q‡Q| MÖvgxY‡dvb 2012 mv‡ji Rb¨ Aš—e©Z©xKvjxb Ges P‚ovš— Dfq jf¨vsk †NvlYv K‡i‡Q| 2012 mv‡j cwiPvjbv cl©‡`i me©‡gvU 12 (ev‡iv) wU mfv AbywôZ nq, hv G‡¶‡Î wewaMZ eva¨evaKZv c~iY K‡i‡Q| mfvmg~‡n cwiPvjK‡`i Dcw¯’wZi Z_¨ GB cÖwZ‡e`‡bi mshyw³ 2-G †`Iqv n‡q‡Q| wW‡m¤^i 31, 2012 Zvwi‡L †kqvi‡nvwìs-Gi aib GB cÖwZ‡e`‡bi mshyw³ 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Askx`viMY| Avgv‡`i MÖvnKivB Avgv‡`i mdjZv Ges AR©‡bi g~jgš¿, MÖvgxY‡dvb‡K cQ‡›`i †mev cÖ`vbKvix cÖwZôvb wnmv‡e †e‡Q †bIqvi Rb¨ Ges Drmvn †`Iqvi Rb¨ m¤§vwYZ MÖvnK‡`i Kv‡Q Avgiv K…ZÁ| MÖvgxY‡dv‡bi AvR‡Ki GB mvdj¨ †Kvbg‡ZB m¤¢e n‡Zv bv hw` †Kv¤úvwbi Kg©KZ©v I Kg©Pvixiv Zv‡`i GKwbôZv I Avš—wiKZv w`‡q KvR bv Ki‡Zb, ZvB cwiPvjbv cl©` Zv‡`i cÖ‡Z¨K‡K Rvbv‡”Q ab¨ev` I Awfb›`b| Avcbv‡`i mg_©b Avgv‡`i‡K mKj evav †gvKv‡ejv K‡i evsjv‡`‡ki Rb¨ GKwU my›`i fwel¨Z M‡o Zzj‡Z `„p g‡bvej †RvMv‡e| Avcbv‡`i mevB‡K Avš—wiK ab¨ev` I kª×v Rvbvw”Q| MÖvgxY‡dvb wjwg‡UW-Gi cwiPvjbv cl©‡`i c‡¶, wmM&‡f †eªK&‡K †Pqvig¨vb †deª“qvwi 10, 2013 Grameenphone Annual Report 2012 | PAGE 69 | Directors’ Report Annexure-I Status of compliance with the conditions imposed by the Bangladesh Securities and Exchange Commission’s Notification No SEC/CMRRCD/2006-158/134/Admin/44 dated 07 August, 2012 issued under section 2CC of the Securities and Exchange Ordinance, 1969 is presented below: (Report under Condition No. 7.00) Condition No. Title Compliance Status ( “ “ has been put in the appropriate column) Complied 1 Board of Directors (BoD) 1.1 Board’s Size (number of Board members – minimum 5 and Maximum 20) 1.2 Independent Directors 1.2 (i) At least one fifth (1/5) of the total number of Directors shall be Independent Directors 1.2 (ii) Independent Director means a director: Remarks (If any) Not Complied 1.2 (ii) (a) who either does not hold any share in the company or holds less than one percent (1%) shares of the total paid-up shares of the company 1.2 (ii) (b) who is not a sponsor of the company and is not connected with the company’s any sponsor or director or shareholder who holds one percent (1%) or more shares of the total paid-up shares of the company on the basis of family relationship. His/her family members also should not hold above mentioned shares in the company 1.2 (ii) (c) who does not have any other relationship, whether pecuniary or otherwise, with the company or its subsidiary/associated companies 1.2 (ii) (d) who is not a member, director or officer of any stock exchange 1.2 (ii) (e) who is not a shareholder, director or officer of any member of stock exchange or an intermediary of the capital market 1.2 (ii) (f) who is not a partner or executive or was not a partner or an executive during the preceding 3 (three) years of the company’s statutory audit firm 1.2 (ii) (g) who shall not be an independent director in more than 3 (three) listed companies 1.2 (ii) (h) who has not been convicted by a court of competent jurisdiction as a defaulter in payment of any loan to a bank or a Non-Bank Financial Institution (NBFI) 1.2 (ii) (i) who has not been convicted for a criminal offence involving moral turpitude 1.2 (iii) Independent Director(s) shall be appointed by BoD approved by the shareholders in the Annual General Meeting (AGM) 1.2 (iv) The post of independent director(s) cannot remain vacant for more than 90 (ninety) days 1.2 (v) The Board shall lay down a code of conduct of all Board members and annual compliance of the code to be recorded 1.2 (vi) The tenure of office of an independent director shall be for a period of 3 (three) years, which may be extended for 1 (one) term only 1.3 (i) Independent Director shall be a knowledgeable individual with integrity who is able to ensure compliance with financial, regulatory and corporate laws and can make meaningful contribution to business | PAGE 70| Grameenphone Annual Report 2012 The appointment of Independent Director will be vetted at the ensuing AGM. None No vacancy occurred Directors’ Report Condition No. Compliance Status ( “ “ has been put in the appropriate column) Title Complied 1.3 (ii) Independent Director should be a Business Leader/Corporate leader/Bureaucrat/University Teacher with Economics or Business Studies or Law background/Professionals like Chartered Accountants, Cost & Management Accountants, Chartered Secretaries. The independent director must have at least 12 (twelve) years of corporate management/professional experiences 1.3 (iii) In special cases the above qualifications may be relaxed subject to prior approval of Commission 1.4 The Chairman of the Board and the Chief Executive Officer (CEO) shall be different individuals. The Chairman shall be elected from among the directors. The Board of Directors shall clearly define respective roles and responsibilities of the Chairman and the CEO 1.5 The Director’s Report shall include the following additional statements: Remarks (If any) Not Complied None 1.5 (i) 1.5 (ii) Industry outlook and possible future developments in the industry 1.5 (iii) Risks and concerns 1.5 (iv) A discussion on Cost of Goods sold, Gross Profit Margin and Net Profit Margin 1.5 (v) Discussion on continuity of any Extra-Ordinary gain or loss 1.5 (vi) Basis for related party transactions - a statement of all related party transactions should be disclosed in the annual report 1.5 (vii) Utilization of proceeds from public issues, rights issues and/or through any other instrument 1.5 (viii) An explanation if the financial results deteriorate after the company goes for Initial Public Offering (IPO) None 1.5 (ix) If significant variance occurs between Quarterly Financial performance and Annual Financial Statements, the management shall explain about the variance None 1.5 (x) Remuneration to directors including independent directors 1.5 (xi) The financial statements present fairly its state of affairs, the result of its operations, cash flows and changes in equity 1.5 (xii) Proper books of account have been maintained Segment-wise or product-wise performance 1.5 (xiii) Adaptation of appropriate accounting policies & estimates 1.5 (xiv) IAS/BAS/IFRS/BFRS, as applicable in Bangladesh, have been followed and adequate disclosure for any departure 1.5 (xv) The system of internal control is sound in design and has been effectively implemented and monitored 1.5 (xvi) Going Concern (ability to continue as a going concern) 1.5 (xvii) Highlight and explain significant deviations from the last year’s operating results Please refer to Page 47 of the Annual Report 1.5 (xviii) Key operating and financial data of at least preceding 5 (five) years shall be summarized 1.5 (ix) 1.5 (xx) Reason for non declaration of Dividend The number of Board meetings held during the year and attendance by each director 1.5 (xxi) Pattern of shareholding and name wise details (disclosing aggregate number of shares): None 1.5 (xxi) (a) Parent/Subsidiary/Associated Companies and other related parties Grameenphone Annual Report 2012 | PAGE 71 | Directors’ Report Condition No. Title Compliance Status ( “ “ has been put in the appropriate column) Complied Remarks (If any) Not Complied 1.5 (xxi) (b) Directors, Chief Executive Officer (CEO), Company Secretary (CS), Chief Financial Officer (CFO), Head of Internal Audit (HIA) and their spouses and minor children 1.5 (xxi) (c) Executives 1.5 (xxi) (d) Shareholders holding ten percent (10%) or more voting interest in the company 1.5 (xxii) In case of the appointment/re-appointment of a director, disclose: 1.5 (xxii) (a) a brief resume of the director 1.5 (xxii) (b) nature of his/her expertise in specific functional areas 1.5 (xxii) (c) names of companies in which the person also holds the directorship and the membership of committees of the board 2.1 Appointment of CFO, HIA and CS and defining their respective roles, responsibilities & duties 2.2 The CFO and the CS shall attend the meetings of the Board of Directors 3 Audit Committee 3 (i) The company shall have an Audit Committee as a sub-committee of the BoD 3 (ii) The Audit Committee shall assist the BoD in ensuring that the financial statements reflect true and fair view of the state of affairs of the company and in ensuring a good monitoring system within the business 3 (iii) The Audit Committee shall be responsible to the BoD. The duties of the Audit Committee shall be clearly set forth in writing 3.1 (i) The Audit Committee shall be composed of at least 3 (three) members 3.1 (ii) The BoD shall appoint members of the Audit Committee who shall be directors of the company and shall include at least 1 (one) Independent Director 3.1 (iii) All members of the audit committee should be “financially literate” and at least 1 (one) member shall have accounting or related financial management experience 3.1 (iv) Expiration of the term of service of Audit Committee members making the number lower than 3 (three) and fill up the vacancy (ies) by the Board not later than 1 (one) month from the date of vacancy(ies) 3.1 (v) The Company Secretary shall act as the secretary of the Audit Committee 3.1 (vi) The quorum of the Audit Committee meeting shall not constitute without at least 1 (one) independent director 3.2 (i) The BoD shall select the Chairman of the Audit Committee, who shall be an Independent Director 3.2 (ii) Chairman of the audit committee shall remain present in the AGM 3.3 Role of Audit Committee 3.3 (i) Oversee the financial reporting process 3.3 (ii) Monitor choice of accounting policies and principles 3.3 (iii) Monitor Internal Control Risk management process 3.3 (iv) Oversee hiring and performance of external auditors 3.3 (v) Review the annual financial statements before submission to the board for approval 3.3 (vi) Review the quarterly and half yearly financial statements before submission to the board for approval 3.3 (vii) Review the adequacy of internal audit function | PAGE 72 | Grameenphone Annual Report 2012 None No vacancy occurred Directors’ Report Condition No. Compliance Status ( “ “ has been put in the appropriate column) Title Complied 3.3 (viii) Review statement of significant related party transactions submitted by the management 3.3 (ix) Review Management Letters/Letter of Internal Control weakness issued by statutory auditors 3.3 (x) Disclosure to the Audit Committee about the uses/applications of IPO funds by major category (capital expenditure, sales and marketing expenses, working capital, etc), on a quarterly basis, as a part of their quarterly declaration of financial results. Further, on an annual basis, shall prepare a statement of funds utilized for the purposes other than those stated in the prospectus 3.4.1 (i) Reporting to BoD on the activities of the Audit Committee None 3.4.1 (ii) (b) Reporting to BoD on any fraud or irregularity or material defect in the internal control system None 3.4.1 (ii) (c) Reporting to BoD on suspected infringement of laws None 3.4.1 (ii) (d) Reporting to BoD on any other matter None 3.4.2 Reporting to BSEC (if any material impact on the financial condition & results of operation, unreasonably ignored by the management) 3.5 Reporting to the Shareholders of Audit Committee activities, which shall be signed by the Chairman and disclosed in the Annual Report 4.00 (i) Not Complied None 3.4.1 (ii) (a) Reporting to BoD on conflicts of interests 4.00 Remarks (If any) None Please refer to Page 77 of the Annual Report External / Statutory Auditors Non- engagement in appraisal or valuation services or fairness opinions 4.00 (ii) Non-engagement in designing and implementation of Financial Information System 4.00 (iii) Non-engagement in Book Keeping or other services related to the accounting records or financial statements 4.00 (iv) Non- engagement in Broker-Dealer services 4.00 (v) Non- engagement in Actuarial services 4.00 (vi) Non- engagement in Internal Audit services 4.00 (vii) Non- engagement in any other services that the Audit Committee determines 4.00 (viii) No partner or employees of the external audit firms shall possess any share of the company during the tenure of their assignment 5 Subsidiary Company 5 (i) Provisions relating to the composition of the BoD of the holding company shall be made applicable to the composition of the BoD of the subsidiary company 5 (ii) At least 1 (one) Independent Director on the BoD of the holding company shall be a director on the BoD of the subsidiary company. 5 (iii) The minutes of the Board meeting of the subsidiary company shall be placed for review at the following Board meeting of the holding company 5 (iv) The minutes of the respective Board meeting of the holding company shall state that they have reviewed the affairs of the subsidiary company also 5 (v) The Audit Committee of the holding company shall also review the financial statements, in particular the investments made by the subsidiary company Grameenphone Annual Report 2012 | PAGE 73 | Directors’ Report Condition No. Compliance Status ( “ “ has been put in the appropriate column) Title Complied 6 The CEO and CFO shall certify to the Board that they have reviewed financial statements for the year and that to the best of their knowledge and belief: 6 (i) (a) these statements do not contain any materially untrue statement or omit any material fact or contain statements that might be misleading 6 (i) (b) these statements together present a true and fair view of the company’s affairs and are in compliance with existing accounting standards and applicable laws 6 (ii) there are, to the best of knowledge and belief, no transactions entered into by the company during the year which are fraudulent, illegal or violation of the company’s code of conduct 7 (i) Obtaining certificate from a practicing Professional Accountant/Secretary regarding compliance of conditions of Corporate Governance Guidelines of the BSEC and include in the Annual Report 7 (ii) Directors statement in the directors' report whether the company has complied with these conditions Remarks (If any) Not Complied Annexure II Board Meeting and attendance during the year ended December 31, 2012 Name of Directors Number of meetings held whilst a Board member Meetings attended Mr. Sigve Brekke 12 10 Mr. Per Erik Hylland 12 12 Mr. Morten Tengs 12 12 Mr. Hakon Bruaset Kjol 12 10 Mr. Lars Erik Tellmann 12 12 Mr. M Shahjahan 12 10 Remarks Mr. Md. Ashraful Hassan 12 12 Ms. Nurjahan Begum 9 6 (Nomination withdrawn on October 17, 2012) Ms. Parveen Mahmud 3 2 (Appointed on October 17, 2012) Dr. Jamaluddin Ahmed FCA 12 10 Ms. Rokia Afzal Rahman 1 0 | PAGE 74 | Grameenphone Annual Report 2012 (Appointed on December 06, 2012) Directors’ Report Annexure-III The Pattern of Shareholding as on December 31, 2012 Name of Shareholders i) Status Shares Held Percentage Parent/Subsidiary/Associate Companies Telenor Mobile Communications AS - 753,407,724 55.80% Nye Telenor Mobile Communications II AS - 215 0.00% Nye Telenor Mobile Communications III AS - 215 0.00% Telenor Asia Pte. Ltd. - 215 0.00% Grameen Telecom - 461,766,409 34.20% Grameen Kalyan - 22 0.00% Grameen Shakti - 22 0.00% ii) Directors, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Internal Audit and their spouses and minor children Mr. Sigve Brekke Chairman - - Mr. Per Erik Hylland Board Member - - Mr. Morten Tengs Board Member - - Mr. Hakon Bruaset Kjol Board Member - - Mr. Lars Erik Tellmann Board Member - - Mr. M Shahjahan Board Member - - Mr. Md. Ashraful Hassan Board Member 6,000 0.00% Ms. Parveen Mahmud Board Member - - Dr. Jamaluddin Ahmed FCA Board Member - - Ms. Rokia Afzal Rahman Board Member - - Mr. Vivek Sood Chief Executive Officer - - Mr. Fridtjof Rusten Chief Financial Officer - - Mr. Hossain Sadat Company Secretary 28,576 0.00% Mr. Emadul Hannan Head of Internal Audit - - iii) Executives (as explained in the BSEC’s Notification No. SEC/CMRRCD/2006-158/134/Admin/44 dated 07 August, 2012 ) Mr. Allan Bonke Chief Marketing Officer - - Mr. Michael Malvebo Head of Product, Commercial - - Mr. Tor Harald Stromsnes Head of Direct Sales, Commercial - - Mr. Morten Saugnes Head of Brands, Commercial - - Mr. Arne Viggo Aronsen Head of Sourcing - - iv) Shareholders holding ten percent or More Voting Interest Telenor Mobile Communications AS - 753,407,724 55.80% Grameen Telecom - 461,766,409 34.20% Grameenphone Annual Report 2012 | PAGE 75 | Directors’ Report Annexure-IV Al-Muqtadir Associates Company Secretaries & Consultants Al-Muqtadir Associates Company Secretaries & Consultants Circle Zareen, Block - A, Road -16 House # 413 (5-B), Bashundhara R/A Dhaka - 1229, Bangladesh Mobile +880 173 0340340 Email akamuqtadir@gmail.com muqtadir@muqtadirbd.com Certificate of Compliance to the Shareholders of Grameenphone Ltd. (As required under the BSEC Corporate Governance Guidelines) We have examined compliance to the BSEC guidelines on Corporate Governance by Grameenphone Ltd. for the year ended 31st December 2012. These guidelines relate to the Notification no. SEC/CMRRCD/2006-158/134/Admin/44 dated 7th August 2012 of Bangladesh Securities and Exchange Commission (BSEC) on Corporate Governance. Such compliance to the codes of Corporate Governance is the responsibility of the Company. Our examination was limited to the procedures and implementation thereof as adopted by the Management in ensuring compliance to the conditions of Corporate Governance. This is a scrutiny and verification only and not an expression of opinion or audit on the financial statements of the Company. In our opinion and to the best of our information and according to the explanations provided to us, we certify that the Company has complied with the conditions of Corporate Governance as stipulated in the above mentioned guidelines issued by BSEC. We also state that such compliance is neither an assurance as to the future viability of the Company nor a certification on the efficiency or effectiveness with which the Management has conducted the affairs of the Company. Al-Muqtadir Associates Dhaka, February 10, 2013 | PAGE 76 | Grameenphone Annual Report 2012 Chartered Secretaries & Consultants Audit Committee Report Grameenphone (GP) Board Audit Committee, a sub-committee of the Board, supports the Board in fulfilling its oversight responsibilities. The jurisdiction of GP Board Audit Committee extends over Grameenphone Ltd. and its subsidiaries. Composition and Meetings Dr. Jamaluddin Ahmed FCA, Chairman Mr. M Shahjahan, Member Mr. Per Erik Hylland, Member Following Corporate Governance Guidelines promulgated by the Bangladesh Securities and Exchange Commission (BSEC), the Board appointed the Independent Director, Dr. Jamaluddin Ahmed FCA as the Chairman and the Company Secretary as the Secretary to the Committee with effect from 7 December, 2012. Till this date Mr. M Shahjahan acted as the Chairman and the Head of Internal Audit acted as the Secretary to the Committee. A total of 5 (five) meetings were held during 2012. Mr. Md. Ashraful Hassan (Managing Director, Grameen Telecom) attended the meetings as a special invitee. Permanent invitees to the meetings were the Chief Executive Officer, Chief Financial Officer, Company Secretary and Head of Internal Audit. Relevant heads of divisions and other members of Management also attended the meetings as required. Major Responsibilities of the Audit Committee The purpose, authority, composition, duties and responsibilities of the Audit Committee are delineated in its Charter. Some of the major responsibilities of the Audit Committee are as follows: l l l l Review the annual, half-yearly and quarterly financial statements and other financial results, and upon its satisfaction of the review, recommend the same to the Board. Review the adequacy and effectiveness of financial reporting process, internal control system, risk management, auditing matters, and the Company’s processes for monitoring compliance with laws and regulations and the Codes of Conduct. Recommend appointment, termination and determination of audit fees for statutory auditors. Consider the scope of work, and oversee and evaluate the work performed by statutory auditors. Review permitted non-audit services performed by statutory auditors. Exercise its oversight of the work of GP Internal Audit. Review the effectiveness of internal audit function including performance, structure, adequacy of resources, and compliance with professional standards. Examine audit findings and material weaknesses and monitor implementation of audit action plans. Major Activities of the Audit Committee in 2012 l l l l l l Reviewed the quarterly and annual financial statements for the year ended December 31, 2012. Considered and made recommendation to the Board on the appointment and remuneration of external auditors, ACNABIN, Chartered Accountants for the year 2013. Approved the Internal Audit Plan for 2012, monitored progress and effected revisions when necessary. Discussed Internal Audit reports and findings in detail with auditors and members of Management and monitored the status of implementation of audit action plans and provided guidance to ensure timely completion of action plans. Reviewed the Board Audit Committee Charter. Reviewed and received report on the matters as per requirement from the Bangladesh Securities and Exchange Commission (BSEC). The above matters are significant recommendations for continuous improvement and therefore duly noted. Dr. Jamaluddin Ahmed FCA Chairman Audit Committee February 10, 2013 Grameenphone Annual Report 2012 | PAGE 77 | Auditors’ Report & Audited Financial Statements of Grameenphone Ltd. ACNABIN Chartered Accountants BDBL Bhaban ( Level 13), 12 Kawran Bazar C/A Dhaka-1215, Bangladesh Telephone Fax Email Web +880 (2) 8144347-52 +880 (2) 8144353 acnabin@bangla.net www.acnabin-bd.com Chartered Accountants Independent Auditors’ Report to the shareholders of Grameenphone Ltd. We have audited the accompanying financial statements of Grameenphone Ltd, which comprise the statement of financial position as at 31 December 2012, and the statement of comprehensive income, statement of changes in equity and statement of cash flows for the year then ended, and a summary of significant accounting policies and other explanatory notes and all related consolidated financial statements of Grameenphone Ltd. and it’s subsidiary (together referred to as “the group”). The financial statements of the company’s subsidiary Grameenphone IT Limited for the year ended 31 December 2012, as incorporated in the consolidated financial statements, have been audited by another firm of chartered accountants whose report has been furnished to us. The assets, liabilities, revenue and expenses of the subsidiary included in the consolidated financial statements of Grameenphone Ltd. are not material in the context of consolidated figures given in the consolidated financial statements. Management's Responsibility for the Financial Statements Management is responsible for the preparation and fair presentation of these financial statements in accordance with International Financial Reporting Standards (IFRSs) and Bangladesh Financial Reporting Standards (BFRSs), the Companies Act 1994, the Securities and Exchange Rules 1987 and other applicable laws and regulations and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditors’ Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with International Standards on Auditing (ISA) and Bangladesh Standards on Auditing (BSA). Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements including consolidated financial statements, prepared in accordance with International Financial Reporting Standards (IFRSs) and Bangladesh Financial Reporting Standards (BFRSs), give a true and fair view of the state of the company's/group's affairs as at 31 December 2012 and of the results of its operations and cash flows for the year then ended and comply with the Companies Act 1994, the Securities and Exchange Rules 1987 and other applicable laws and regulations. Emphasis of matter Without qualifying our opinion above, we draw attention to Notes 52 (a), 52 (b) to the financial statements, where management explains the circumstances of claim from Bangladesh Telecommunication Regulatory Commission (BTRC) and claim from National Board of Revenue (NBR) for SIM tax on replacement SIMs, and management's position on the same. We also report that a) b) c) d) we have obtained all the information and explanations which to the best of our knowledge and belief were necessary for the purposes of our audit and made due verification thereof; in our opinion, proper books of account as required by law have been kept by the company so far as it appeared from our examination of these books; the statement of financial position (balance sheet) and statement of comprehensive income (profit and loss account) dealt with by the report are in agreement with the books of account and returns; and the expenditure incurred was for the purposes of the company's business. ACNABIN Chartered Accountants Dhaka, February 10, 2013 Grameenphone Annual Report 2012 | PAGE 79 | Grameenphone Ltd. Consolidated Statement of Financial Position as at 31 December 2012 Assets 31 December 2012 Taka Notes 31 December 2011 Taka Non current assets Property, plant and equipment, net Intangible assets, net 4 5 69,584,900,470 34,075,142,618 103,660,043,088 69,461,932,244 7,021,940,747 76,483,872,991 Current assets Inventories Deferred cost of connection revenue Accounts receivable, net Other receivables Advances, deposits and prepayments Short-term investment Cash and cash equivalents 7 8 9 10 11 12 13 416,896,349 382,103,171 6,215,168,032 1,089,586,172 2,192,613,608 143,711,912 3,565,230,374 14,005,309,618 117,665,352,706 354,023,249 422,857,544 5,361,944,431 916,325,024 17,129,182,496 181,856,969 8,054,596,992 32,420,786,705 108,904,659,696 14 15 16 17 18 13,503,000,220 7,840,225,942 14,446,452 1,880,178 2,139,729,365 11,958,726,570 35,458,008,727 382 35,458,009,109 13,503,000,220 7,840,225,942 14,446,452 1,880,178 2,139,729,365 15,383,607,640 38,882,889,797 80 38,882,889,877 Total assets Equity and Liabilities Equity attributable to owners of the company Share capital Share premium Capital reserve Deposit from shareholders General reserve Retained earnings Non controlling interest Total Equity Non current liabilities Deposit from agents and subscribers Finance lease obligation Deferred tax liabilities Other liabilities 20 21 22 23 459,383,246 5,019,805,838 9,275,456,760 4,392,921,027 19,147,566,871 455,775,978 5,019,805,838 10,242,988,130 2,833,908,207 18,552,478,153 Current liabilities Trade and other payables Short-term bank loan Payable to government and autonomous bodies Unearned revenue VAT payable Income tax provision Accrued interest Other liabilities Deferred connection revenue Provisions 24 25 26 27 28 29 30 31 32 33 17,169,333,829 8,195,000,000 2,875,397,038 2,676,884,016 27,855,533 17,897,485,962 779,651,771 133,569,360 486,754,928 12,817,844,289 63,059,776,726 117,665,352,706 10,840,334,043 4,814,105,945 2,486,767,295 2,699,959,350 17,806,349,160 226,869,648 98,549,866 542,973,536 11,953,382,823 51,469,291,666 108,904,659,696 19 Total equity and liabilities The annexed notes 1 to 53 form an integral part of these financial statements. Director Director Chief Executive Officer Company Secretary As per our report of same date Dhaka, February 10, 2013 | PAGE 80 | Grameenphone Annual Report 2012 Auditors Grameenphone Ltd. Consolidated Statement of Comprehensive Income for the year ended 31 December 2012 Notes Revenue Cost of network operations Direct cost of revenue Network operation and maintenance expenses Depreciation and amortisation 2012 Taka 2011 Taka 34 91,920,445,756 89,059,616,926 35 36 37 (18,564,682,248) (6,945,662,794) (14,019,598,372) (39,529,943,414) 52,390,502,342 (17,652,504,844) (6,486,131,957) (13,700,217,335) (37,838,854,136) 51,220,762,790 Other income, net 38 73,395,688 81,649,697 Operating expenses General and administrative expenses Selling and distribution expenses Depreciation and amortisation 39 40 37 (9,894,261,604) (7,787,744,377) (1,157,300,500) (18,839,306,481) 33,624,591,549 (9,309,840,841) (8,082,356,764) (1,337,717,281) (18,729,914,886) 32,572,497,601 41 42 43 (3,306,216,292) (175,433,570) 50,475,362 (3,431,174,500) 989,596,123 (648,552,533) 92,720,963 433,764,553 30,193,417,049 33,006,262,154 (12,688,647,476) 17,504,769,573 (14,115,160,260) 18,891,101,894 17,504,769,573 18,891,101,894 17,504,769,271 302 17,504,769,573 18,891,102,082 (188) 18,891,101,894 17,504,769,271 302 17,504,769,573 18,891,102,082 (188) 18,891,101,894 12.96 13.99 Gross profit Operating profit Finance income/(expense), net Foreign exchange gain/(loss) Gain on disposal of property, plant and equipment Profit before income tax Income tax expense Profit for the year 44 Other comprehensive income Total comprehensive income for the year Profit for the year attributable to: Owners of the company Non-controlling interest Total comprehensive income attributable to: Owners of the company Non-controlling interest Earnings per share Basic and diluted earnings per share (par value Tk. 10 each) 45 The annexed notes 1 to 53 form an integral part of these financial statements. Director Director Chief Executive Officer Company Secretary As per our report of same date Dhaka, February 10, 2013 Auditors Grameenphone Annual Report 2012 | PAGE 81 | | PAGE 82 | Grameenphone Annual Report 2012 Taka Taka - - Interim dividend for 2012 - - - - The annexed notes 1 to 53 form an integral part of these financial statements. 13,503,000,220 7,840,225,942 - Other comprehensive income Balance as at 31 December 2012 - Profit for the year Total comprehensive income for 2012: - Final dividend for 2011 Transactions with the equity holders: 7,840,225,942 13,503,000,220 Balance as at 1 January 2012 - - 13,503,000,220 7,840,225,942 - Other comprehensive income - - Balance as at 31 December 2011 - Profit for the year Total comprehensive income for 2011: - Interim dividend for 2011 7,840,225,942 premium capital 13,503,000,220 Share Share Final dividend for 2010 Transactions with the equity holders: Balance as at 1 January 2011 Grameenphone Ltd. Consolidated Statement of Changes in Equity for the year ended 31 December 2012 14,446,452 - - - - 14,446,452 14,446,452 - - - - 14,446,452 Taka reserve Capital 1,880,178 - - - - 1,880,178 1,880,178 - - - - 1,880,178 Taka shareholders Deposit from 2,139,729,365 - - - - 2,139,729,365 2,139,729,365 - - - - 2,139,729,365 Taka reserve General 11,958,726,570 - 17,504,769,271 (12,152,700,198) (8,776,950,143) 15,383,607,640 15,383,607,640 - 18,891,102,082 (18,904,200,308) (11,477,550,187) 26,874,256,053 Taka earnings Retained 382 - 302 - - 80 80 - (188) - - 268 Taka interest Taka Total 35,458,009,109 - 17,504,769,573 (12,152,700,198) (8,776,950,143) 38,882,889,877 38,882,889,877 - 18,891,101,894 (18,904,200,308) (11,477,550,187) 50,373,538,478 Non controlling Grameenphone Ltd. Consolidated Statement of Cash Flows for the year ended 31 December 2012 2012 Taka 2011 Taka Cash flows from operating activities Cash receipts from customers Payroll and other payments to employees Payments to suppliers, contractors and others Interest received Interest paid Income tax paid Net cash generated by operating activities 91,340,091,678 89,180,282,352 (5,752,105,688) (5,786,478,150) (39,327,831,005) (33,346,912,823) 681,060,322 2,092,898,027 (3,353,583,175) (846,259,360) (13,565,042,041) (10,663,600,360) (61,317,501,587) (48,550,352,666) 30,022,590,091 40,629,929,686 (13,859,593,353) (9,405,803,195) 215,049,104 45,346,713 (7,755,395,764) (13,584,598,000) (448,112,348) (777,252,430) Cash flows from investing activities Payment for acquisition of property, plant and equipment Proceeds on sale of property, plant and equipment Payment for Telecom licence and spectrum-2011 Payment for acquisition of other intangible assets Proceeds from/(investment in) long-term deposits Proceeds from sale of short-term investments Net cash used in investing activities - 12,594,949 38,145,057 2,571,872,141 (21,809,907,304) (21,137,839,822) Cash flows from financing activities Proceeds from short-term bank loan Payment of dividend Amount refunded to IPO share applicants 8,195,000,000 - (20,896,517,203) (30,365,699,043) (532,202) (3,296,381) (12,702,049,405) (30,368,995,424) Net change in cash and cash equivalents (4,489,366,618) (10,876,905,560) Cash and cash equivalents as at 1 January 8,054,596,992 18,931,502,552 Cash and cash equivalents as at 31 December 3,565,230,374 8,054,596,992 Net cash used in financing activities The annexed notes 1 to 53 form an integral part of these financial statements. Grameenphone Annual Report 2012 | PAGE 83 | Grameenphone Ltd. Statement of Financial Position as at 31 December 2012 Assets 31 December 2012 Taka Notes 31 December 2011 Taka Non current assets Property, plant and equipment, net Intangible assets, net Investment in subsidiary 4 5 6 69,048,151,960 34,080,765,296 74,999,900 103,203,917,156 68,954,986,787 7,013,607,468 74,999,900 76,043,594,155 Current assets Inventories Deferred cost of connection revenue Accounts receivable, net Other receivables Advances, deposits and prepayments Short-term investment Cash and cash equivalents 7 8 9 10 11 12 13 409,530,921 382,103,171 5,797,875,122 1,162,244,016 2,483,521,142 143,711,912 3,301,851,879 13,680,838,163 116,884,755,319 331,379,759 422,857,544 5,350,043,235 1,154,555,501 17,486,245,071 181,856,969 7,628,173,494 32,555,111,573 108,598,705,728 14 15 16 17 18 13,503,000,220 7,840,225,942 14,446,452 1,880,178 2,139,729,365 11,843,913,212 35,343,195,369 13,503,000,220 7,840,225,942 14,446,452 1,880,178 2,139,729,365 15,419,028,177 38,918,310,334 Non current liabilities Deposit from agents and subscribers Finance lease obligation Deferred tax liabilities Other liabilities 20 21 22 23 459,383,246 5,019,805,838 9,275,456,760 4,392,921,027 19,147,566,871 455,775,978 5,019,805,838 10,242,988,130 2,833,908,207 18,552,478,153 Current liabilities Trade and other payables Short-term bank loan Payable to government and autonomous bodies Unearned revenue VAT payable Income tax provision Accrued interest Other liabilities Deferred connection revenue Provisions 24 25 26 27 28 29 30 31 32 33 16,993,714,910 8,195,000,000 2,875,397,038 2,676,788,418 17,896,436,568 779,651,771 117,095,633 486,754,928 12,373,153,813 62,393,993,079 116,884,755,319 10,723,625,931 4,814,105,945 2,485,682,907 2,696,138,778 17,805,122,197 226,869,648 80,973,694 542,973,536 11,752,424,605 51,127,917,241 108,598,705,728 Total assets Equity and Liabilities Shareholders' equity: Share capital Share premium Capital reserve Deposit from shareholders General reserve Retained earnings Total equity and liabilities The annexed notes 1 to 53 form an integral part of these financial statements. Director Director Dhaka, February 10, 2013 Chief Executive Officer Company Secretary As per our report of same date Auditors | PAGE 84 | Grameenphone Annual Report 2012 Grameenphone Ltd. Statement of Comprehensive Income for the year ended 31 December 2012 Notes Revenue 2012 Taka 2011 Taka 34 91,488,936,343 89,006,700,775 Direct cost of revenue 35 (18,583,574,226) (17,669,029,979) Network operation and maintenance expenses 36 (7,264,941,204) (6,763,599,444) Depreciation and amortisation 37 Cost of network operations (13,862,065,550) (13,624,535,441) (39,710,580,980) (38,057,164,864) 51,778,355,363 50,949,535,911 38 100,759,228 109,013,237 General and administrative expenses 39 (9,544,442,897) (8,954,458,359) Selling and distribution expenses 40 (7,728,400,027) (8,037,021,580) Depreciation and amortisation 37 (1,131,912,301) (1,325,858,351) (18,404,755,225) (18,317,338,290) 33,474,359,366 32,741,210,858 Gross profit Other income, net Operating expenses Operating profit Finance income/(expense), net 41 (3,314,646,616) 982,380,903 Foreign exchange gain/(loss) 42 (171,377,061) (651,424,847) Gain on disposal of property, plant and equipment 43 51,425,195 92,776,720 (3,434,598,482) 423,732,776 Profit before income tax Income tax expense 44 Profit for the year Other comprehensive income Total comprehensive income for the year 30,039,760,884 33,164,943,634 (12,685,225,508) (14,112,246,042) 17,354,535,376 19,052,697,592 - - 17,354,535,376 19,052,697,592 12.85 14.11 Earnings per share Basic and diluted earnings per share (par value Tk. 10 each) 45 The annexed notes 1 to 53 form an integral part of these financial statements. Director Director Chief Executive Officer Company Secretary As per our report of same date Dhaka, February 10, 2013 Auditors Grameenphone Annual Report 2012 | PAGE 85 | | PAGE 86 | Grameenphone Annual Report 2012 13,503,000,220 13,503,000,220 Balance as at 31 December 2011 Balance as at 1 January 2012 The annexed notes 1 to 53 form an integral part of these financial statements. - 13,503,000,220 Other comprehensive income Balance as at 31 December 2012 7,840,225,942 - - - 7,840,225,942 7,840,225,942 - - - - 7,840,225,942 Share premium Taka - Profit for the year Total comprehensive income for 2012: - Final dividend for 2011 Interim dividend for 2012 Transactions with the equity holders: - Profit for the year Other comprehensive income Total comprehensive income for 2011: - Final dividend for 2010 13,503,000,220 Share capital Taka Interim dividend for 2011 Transactions with the equity holders: Balance as at 1 January 2011 Grameenphone Ltd. Statement of Changes in Equity for the year ended 31 December 2012 14,446,452 - - - - 14,446,452 14,446,452 - - - - 14,446,452 Capital reserve Taka 1,880,178 - - - - 1,880,178 1,880,178 - - - - 1,880,178 Deposit from shareholders Taka - 19,052,697,592 - 17,354,535,376 (12,152,700,198) (8,776,950,143) 15,419,028,177 2,139,729,365 11,843,913,212 - - - - 2,139,729,365 (11,477,550,187) 50,247,363,237 Total Taka 35,343,195,369 - 17,354,535,376 (12,152,700,198) (8,776,950,143) 38,918,310,334 38,918,310,334 - 19,052,697,592 (18,904,200,308) (18,904,200,308) (11,477,550,187) 26,748,081,080 Retained earnings Taka 2,139,729,365 15,419,028,177 - - - - 2,139,729,365 General reserve Taka Grameenphone Ltd. Statement of Cash Flows for the year ended 31 December 2012 2012 Taka 2011 Taka Cash flows from operating activities Cash receipts from customers Payroll and other payments to employees Payments to suppliers, contractors and others Interest received 91,342,326,309 89,140,210,778 (5,143,687,111) (5,196,283,125) (40,020,018,831) (34,329,207,490) 671,935,075 2,085,126,783 Interest paid (3,352,888,252) (845,703,336) Income tax paid (13,561,442,504) (10,661,380,622) (61,406,101,623) (48,947,447,790) 29,936,224,686 40,192,762,988 (13,521,601,954) (9,151,452,166) 214,672,205 45,307,859 (7,755,395,764) (13,584,598,000) (536,316,441) (764,248,679) Net cash generated by operating activities Cash flows from investing activities Payment for acquisition of property, plant and equipment Proceeds on sale of property, plant and equipment Payment for Telecom licence and spectrum-2011 Payment for acquisition of other intangible assets Proceeds from/(investment in) long-term deposits Proceeds from sale of short-term investments Net cash used in investing activities - 12,594,949 38,145,057 2,571,872,141 (21,560,496,897) (20,870,523,896) Cash flows from financing activities Proceeds from short-term bank loan Payment of dividend Amount refunded to IPO share applicants 8,195,000,000 - (20,896,517,202) (30,365,699,043) (532,202) (3,296,381) (12,702,049,404) (30,368,995,424) Net change in cash and cash equivalents (4,326,321,615) (11,046,756,332) Cash and cash equivalents as at 1 January 7,628,173,494 18,674,929,826 3,301,851,879 7,628,173,494 Net cash used in financing activities Cash and cash equivalents as at 31 December The annexed notes 1 to 53 form an integral part of these financial statements. Grameenphone Annual Report 2012 | PAGE 87 | Grameenphone Ltd. Notes to the Financial Statements as at and for the year ended 31 December 2012 1. Corporate information Grameenphone Ltd. (hereinafter referred to as "GP"/"Grameenphone"/"the company") is a public limited company incorporated in Bangladesh in 1996 under the Companies Act 1994 and has its registered address at GPHOUSE, Bashundhara, Baridhara, Dhaka 1229. GP was initially registered as a private limited company and subsequently converted into a public limited company on 25 June 2007. During November 2009, GP listed its shares with both Dhaka and Chittagong Stock Exchanges. The immediate parent of GP is Telenor Mobile Communications AS and the ultimate parent is Telenor ASA; both the companies are incorporated in Norway. On 28 January 2010, Grameenphone formed a subsidiary, namely Grameenphone IT Ltd. (hereinafter referred to as "GPIT"/ "the subsidiary company"), to provide IT services to GP and to external customers. GPIT launched its commercial operation on 1 April 2010. These financial statements as at and for the year ended 31 December 2012 include consolidated and separate financial statements. The consolidated financial statements comprise the financial statements of the company and its subsidiary (together referred to as "GP group"/"the group"). The separate financial statements present the financial position and performance of Grameenphone Ltd. The group is primarily involved in providing mobile telecommunication services (voice, data and other related services) in Bangladesh and IT related services. The company also provides international roaming services through international roaming agreements with various operators of different countries across the world. 2. Basis of preparation 2.1 Statement of compliance These financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS), Bangladesh Financial Reporting Standards (BFRS), the Companies Act 1994, the Securities and Exchange Rules 1987 and other applicable laws in Bangladesh. The Articles of Association of Grameenphone require that the financial statements to be prepared in accordance with International Accounting Standards (IAS)/International Financial Reporting Standards (IFRS). The requirements of IFRS and BFRS, to the extent relevant to these financial statements, do not vary from each other. Authorisation for issue These financial statements were authorised for issue by the Board of Directors of the company on 10 February 2013. 2.2 Basis of measurement These financial statements have been prepared on historical cost basis except for the following items in the statement of financial position: (a) Defined post-employment benefit plan is measured on the basis of projected unit credit method. (b) Finance lease obligation is measured at present value of minimum lease payments. (c) Asset retirement obligations (ARO) are measured at present value of expected future expenditure. 2.3 Functional and presentation currency Items included in these financial statements are measured using the currency of the primary economic environment in which the group operates (‘the functional currency’). These financial statements are presented in Bangladesh Taka (Taka/Tk./BDT) which is also the functional currency of the group. The amounts in these financial statements have been rounded off to the nearest Taka. 2.4 Use of estimates and judgements The preparation of financial statements requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates. | PAGE 88 | Grameenphone Annual Report 2012 Notes to the Financial Statements Estimates and underlying assumptions are reviewed on an ongoing basis. Revision of accounting estimates is recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of revision and future periods if the revision affects both current and future periods. In particular, information about significant areas of estimation uncertainty and critical judgments in applying accounting policies that have the most significant effect on the amount recognised in the financial statements are described in the following notes: Note 8: Deferred cost of connection revenue (estimation of subscribers' relationship period) Note 21: Finance lease obligation (classification and measurement) Note 22: Deferred tax liabilities (manner of recovery of temporary differences for determination of deferred tax liabilities) Note 23: Other liabilities (estimation of future cash outflow and determination of appropriate discount rate) Note 32: Deferred connection revenue (estimation of subscribers' relationship period) Note 33: Provisions Note 34: Revenue (allocation of revenue among multiple elements, determination of percentage of completion for services rendered) Note 44: Income tax expense In addition to the above, determination of the group's liability for gratuity involves the use of assumptions regarding demographic variables (such as employee turnover and mortality) and financial variables (such as salary growth, return on plan assets and discount rate). 3. Significant accounting policies Accounting policies set out below have been applied consistently to all periods presented in these financial statements. Comparative information has been rearranged wherever considered necessary to conform to the current year’s presentation. 3.1 Basis of consolidation (a) Subsidiaries Subsidiaries are entities controlled by the group. Control is achieved where the company has the power to govern the financial and operating policies so as to obtain benefits from its activities. The existence and effect of potential voting rights that are currently exercisable or convertible are considered when assessing whether the group controls another entity. Control normally exists when the group has more than 50% of the voting power through ownership or agreements, except where non-controlling interests are such that a non-controlling shareholder is able to prevent the group from exercising control. Subsidiaries are fully consolidated from the date on which control is transferred to the group. They are de-consolidated from the date on which control ceases. (b) Consolidation procedure The financial statements of the subsidiary is prepared for the same reporting periods as the parent company. Consistent accounting policies are used. The results of subsidiaries acquired or disposed of during the year are included in the income statement from the date when control is obtained and until the control ceases, respectively. Intra-group balances and transactions, and any unrealised gains or losses arising from intra-group transactions are eliminated in preparing the consolidated financial statements. Total comprehensive income of subsidiary is attributed to owners of the company and to the non-controlling interest even if this results in the non-controlling interest having a deficit balance. Non-controlling interests in subsidiaries are presented within equity separately from the equity attributable to the owners of the parent. Financial statements of subsidiary are adjusted where necessary to ensure consistency with the policies adopted by the group. 3.2 Property, plant and equipment (a) Recognition and measurement Items of property, plant and equipment are measured at cost less accumulated depreciation and accumulated impairment losses, if any. Grameenphone Annual Report 2012 | PAGE 89 | Notes to the Financial Statements The cost of an item of property, plant and equipment comprises its purchase price, import duties and non-refundable taxes, after deducting trade discount and rebates, and any costs directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the intended manner. Cost also includes initial estimate of the costs of dismantling and removing the item and restoring the site on which it is located and capitalised borrowing costs. The obligations for costs of dismantling and removing the item and restoring the site (generally called 'asset retirement obligation') are recognised and measured in accordance with IAS/BAS 37: Provisions, Contingent Liabilities and Contingent Assets. Purchased software that is integral to the functionality of the related equipment is capitalised as part of that equipment. When major parts of an item of property, plant and equipment have different useful lives, they are accounted for as separate items (major components) of property, plant and equipment. (b) Subsequent costs The cost of replacing or upgradation of an item of property, plant and equipment is recognised in the carrying amount of the item if it is probable that the future economic benefits embodied within the item will flow to the group and its cost can be measured reliably. The carrying amount of the replaced component is derecognised. The costs of the day to day servicing of property, plant and equipment are recognised in profit or loss as incurred. (c) Depreciation No depreciation is charged on land and capital work in progress (CWIP) as the land has unlimited useful life and CWIP has not yet been placed in service. Depreciation on other items of property, plant and equipment is recognised on a straight-line basis over the estimated useful lives of each item of property, plant and equipment. Leased assets are depreciated over the shorter of the lease term and their useful lives unless it is reasonably certain that the group will obtain ownership by the end of the lease term. For addition to property, plant and equipment, depreciation is charged from the date of capitalisation up to the month immediately preceding the month of disposal. Depreciation method, useful lives and residual values are reviewed at each year-end and adjusted if appropriate. The estimated useful lives of the items of property, plant and equipment for the current and comparative periods are as follows: 2012 Year 10 -50 2011 Year 10 -50 Base station - equipments 3-10 3-10 Base station - tower, fibre optic network and related assets 7- 20 7- 20 Transmission equipments 5-10 5-10 4 4 3-5 3-5 4 4 22.5 22.5 Own assets Building Computers and other IT equipment Furniture and fixtures (including office equipment) Vehicles Leased asset Fibre Optic Network (FON) (d) Gains or losses on disposal An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits are expected from its use or disposal. Any gain or loss on derecognition of an item of property, plant and equipment is determined as the difference between the net disposal proceeds and the carrying amount of the asset and is recognised in profit or loss. (e) Capital work in progress Capital work in progress consists of unfinished work at sites and capital inventory. Spare parts expected to be used for more than one year are treated as capital work in progress. In case of import of components, capital work in progress is recognised when risks and rewards associated with such assets are transferred to the group. | PAGE 90 | Grameenphone Annual Report 2012 Notes to the Financial Statements (f) Capitalisation of borrowing costs As per the requirements of IAS/BAS 23: Borrowing Costs, directly attributable borrowing costs are capitalised during construction period for all qualifying assets. A qualifying asset is an asset that necessarily takes a substantial period of time to get ready for its intended use or sale. The borrowing costs that are directly attributable to the acquisition, construction or production of a qualifying asset are those borrowing costs that would have been avoided if the expenditure on the qualifying asset had not been made. All other borrowing costs are recognised in profit or loss in the period in which they are incurred. 3.3 Intangible assets (a) Recognition and measurement Intangible assets that are acquired by the group and have finite useful lives are measured at cost less accumulated amortisation and accumulated impairment loss, if any. Intangible assets are recognised when all the conditions for recognition as per IAS/BAS 38: Intangible Assets are met. The cost of an intangible asset comprises its purchase price, import duties and non-refundable taxes and any directly attributable cost of preparing the asset for its intended use. Expenditure on research activities, undertaken with the prospect of gaining new scientific or technical knowledge and understanding, is recognised in the profit or loss as incurred. Development activities involve a plan or design for the production of new and substantially improved products and processes. Development expenditures, on an individual project, are recognised as an intangible asset when the group can demonstrate all of the following: (a) the technical feasibility of completing the intangible asset so that it will be available for use or sale; (b) its intention to complete the intangible asset and use or sell it; (c) its ability to use or sell the intangible asset; (d) how the intangible asset will generate probable future economic benefits. Among other things, the entity can demonstrate the existence of a market for the output of the intangible asset or the intangible asset itself or, if it is to be used internally, the usefulness of the intangible asset; (e) the availability of adequate technical, financial and other resources to complete the development and to use or sell the intangible asset; (f) its ability to measure reliably the expenditure attributable to the intangible asset during its development. Other development expenditure is recognised in profit or loss as incurred. Development costs previously recognised as an expense are not recognised as an asset in a subsequent period. Following initial recognition of the development expenditure as an asset, the cost model is applied requiring the asset to be carried at cost less any accumulated amortisation and accumulated impairment losses. Amortisation of the asset begins when development is complete and the asset is placed in service. It is amortised over the period of expected future benefit. During the period of development, the asset is tested for impairment annually. Internally generated intangible assets, excluding capitalised development costs, are not capitalised and expenditure is reflected in profit or loss in the year in which the expenditure is incurred. (b) Subsequent costs Subsequent costs are capitalised only when they increase the future economic benefits embodied in the specific asset to which they relate. All other costs are recognised in profit or loss as incurred. (c) Amortisation Amortisation is recognised in profit or loss on a straight line basis over the estimated useful lives of intangible assets, from the date that they are available for use. The estimated useful lives are as follows: 2011 2012 Year Year Pulse Code Modulation (PCM) 5 5 Software and others Billing software 5 5 Other operational software 3-7 3-7 Network management software 7 7 Spectrum-2008 18 18 Telecom licence and spectrum-2011 15 Amortisation methods, useful lives and residual values are reviewed at each year-end and adjusted, if appropriate. Grameenphone Annual Report 2012 | PAGE 91 | Notes to the Financial Statements (d) Derecognition An intangible asset is derecognised on disposal, or when no future economic benefits are expected from use or disposal. Gains or losses arising from derecognition of intangible assets, measured as the difference between the net disposal proceeds and the carrying amount of the assets, are recognised in profit or loss. 3.4 Financial instruments 3.4.1 Financial assets The group initially recognises receivables and deposits on the date that they are originated. All other financial assets are recognised initially on the date at which the group becomes a party to the contractual provisions of the transaction. The group derecognises a financial asset when the contractual rights or probabilities of receiving the cash flows from the asset expire, or it transfers the rights to receive the contractual cash flows on the financial asset in a transaction in which substantially all the risks and rewards of ownership of the financial asset are transferred. Any interest in such transferred financial assets that is created or retained by the group is recognised as a separate financial asset or liability. Financial assets and liabilities are offset and the net amount is presented in the statement of financial position when, and only when, the group has a legal right to offset the amounts and intends either to settle them on a net basis or to realize the asset and settle the liability simultaneously. The group classifies non-derivative financial assets into the following categories: financial assets at fair value through profit or loss, held-to-maturity financial assets, loans and receivables and available-for-sale financial assets. i. Financial assets at fair value through profit or loss A financial asset is classified as fair value through profit or loss if it is classified as held-for-trading or designated as such on initial recognition. A financial asset is designated as fair value through profit or loss if the group manages such investments and make purchase and sale decisions based on their fair value in accordance with group's documented risk management or investment strategy. Attributable transaction costs are recognised in the profit or loss as incurred. Financial assets at fair value through profit or loss are measured at fair value and changes there in, which takes into account any dividend income, are recognised in the profit or loss. As at the balance sheet date the group had no financial assets at fair value through profit or loss which is either classified as held-for-trading or designated. ii. Held-to-maturity financial assets If the group has positive intent and ability to hold debt securities to maturity, then such financial assets are classified as held-to-maturity financial assets. Held-to-maturity financial assets are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, held-to-maturity financial assets are measured at amortized cost using the effective interest method, less any impairment losses. Short-term investments are classified as held-to-maturity financial assets. Short term investments comprise investment in Fixed Deposit Receipts (FDR) with original maturity of more than three months. iii. Loans and receivables Loans and receivables are financial assets with fixed and determinable payments that are not quoted in the active market. Such assets are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, loans and receivables are measured at amortised cost using the effective interest method, less any impairment losses. Loans and receivables comprise accounts receivable and other receivables. (a) Accounts receivable Accounts receivable represent the amounts due from subscribers for telecom services, other operators for interconnection services and infrastructure sharing, customers for FON connectivity and receivables for IT related services. Accounts receivable with no stated interest rate are measured at the original invoice amount. Accounts receivables are stated net of allowance for doubtful debts. (b) Other receivables Other receivables comprise other non-mobile receivables and interest receivables. Other receivables are stated net of provision for doubtful debts, if any. | PAGE 92 | Grameenphone Annual Report 2012 Notes to the Financial Statements Cash and cash equivalents Cash and cash equivalents comprise cash balances and call deposits with maturity of three months or less from the date of acquisition that are subject to an insignificant risk of changes in their fair value, and are used by the group in the management of its short term commitments. Bank overdraft that are repayable on demand and form an integral part of group's cash management are included as a component of cash and cash equivalents for the statement of cash flows. iv. Available-for-sale financial assets Available-for-sale financial assets are non-derivative financial assets that are designated as available-for-sale or are not classified in any of the above categories of financial assets. Available-for-sale financial assets are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, they are measured at fair value and changes there in, other than impairment losses and foreign currency differences on available-for-sale debt instruments, are recognised in other comprehensive income and presented in the fair value reserve in equity. When an investment is derecognised, the gain or loss accumulated in equity is reclassified to profit or loss. Available-for-sale financial assets comprise deposit for bank guarantee and security deposit for utilities and services. 3.4.2 Financial liabilities The group initially recognises financial liabilities on the transaction date at which the group becomes a party to the contractual provisions of the liability. The group derecognises a financial liability when its contractual obligations are discharged or cancelled or expired. Financial liabilities are recognised initially at fair value less any directly attributable transaction costs. Subsequent to initial recognition, these financial liabilities are measured at amortized cost using the effective interest method. Financial liabilities include finance lease obligation, trade and other payables, short-term bank loan, payable to government and autonomous bodies, deposits from agents and subscribers, VAT payables, accrued interests and other payables. (a) Finance lease obligation Leases in terms of which the group assumes substantially all the risks and rewards of ownership are classified as finance leases. Upon initial recognition the leased asset is measured at an amount equal to the lower of its fair value and the present value of minimum lease payments. The discount rate used in calculating the present value of the minimum lease payments is the interest rate implicit in the lease, if this is practicable to determine; if not, the lessee’s incremental borrowing rate is used. (b) Accounts payable and other financial liabilities Accounts payable and other financial liabilities (payable to government and autonomous bodies, accrued interest, VAT payables and other liabilities) are recognised when there is a present obligation arising from past event, it is probable that resources embodying economic benefit will be required to settle the obligation and the obligation can be measured reliably. 3.4.3 Share capital Ordinary shares are classified as equity. Incremental cost directly attributable to the issue of ordinary shares are recognised as deduction from equity, net of any tax effect. 3.5 Impairment (a) Financial assets A financial asset, not classified as fair value through profit or loss, is assessed at each reporting date to determine whether there is a objective evidence that it is impaired. A financial asset is impaired if there is objective evidence of impairment as a result of one or more events that occurred after the initial recognition of the assets, and the loss event(s) had an impact on the estimated future cash flows of that assets that can be estimated reliably. i. Financial assets measured at amortized cost The group considers evidence of impairment for financial assets (loans and receivables and held-to-maturity investment securities) at both a specific asset and collective asset level. All individually significant receivables and held-to-maturity investment securities are assessed for specific impairment. All individually significant loans and receivables and held-to-maturity investment securities found not to be specifically impaired are then collectively assessed for any impairment that has been incurred but not yet identified. Loans and receivables and held-to-maturity investment securities that are not individually significant are collectively assessed for impairment by grouping together loans and receivables and held-to-maturity investment securities with similar risk characteristics. Grameenphone Annual Report 2012 | PAGE 93 | Notes to the Financial Statements In assessing collective impairment, the group uses historical trend of probability of default, timing of recoveries and amount of loss incurred, adjusted for management's judgement as to whether current economic and credit conditions are such that the actual losses are likely to be greater or lesser than suggested by historical trends. An impairment loss in respect of a financial asset measured at amortized cost is calculated as the difference between its carrying amount and the present value of estimated future cash flows discounted at the asset's original effective interest rate. Losses are recognised in the profit or loss and reflected in the allowance account against loans and receivables or held-to-maturity investment securities. Interest on the impaired assets continues to be recognised. When an event occurring after the impairment was recognised causes the amount of impairment loss to decrease, the decrease in impairment loss is reversed through profit or loss. As per the existing credit policy, 100% impairment allowance is recognised on receivables from permanently disconnected post-paid subscribers. Post-paid subscribers are permanently disconnected if they fail to make any payment within 90 days of temporary disconnection. Any post-paid receivables remaining uncollected after one year of allowance creation are written-off. Other accounts receivable are written-off when there is no reasonable expectation of future recovery. ii. Available-for-sale financial assets Impairment losses on available-for-sale financial assets are recognised by reclassifying the losses accumulated in the fair value reserve in equity to profit or loss. The cumulative loss that is reclassified from equity to profit or loss is the difference between the acquisition cost, net of any principal repayment and amortization, and the current fair value, less any impairment loss recognised previously in profit or loss. Changes in cumulative impairment losses attributable to application of the effective interest method are reflected as a component of interest income. If, in a subsequent period, the fair value of an impaired available-for-sale debt security increases and the increase can be related objectively to an event occurring after the impairment loss was recognised, then the impairment loss is reversed, with the amount of reversal recognised in profit or loss. (b) Non-financial assets The carrying amounts of the group’s non-financial assets, other than inventories and deferred tax assets, are reviewed at each reporting date to determine whether there is any indication of impairment. If any such indication exists, then the asset’s recoverable amount is estimated in order to determine the extent of impairment loss (if any). Where it is not possible to determine the recoverable amount of an individual asset, the group estimates the recoverable amount of the cash generating unit (CGU) to which the asset belongs. An impairment loss is recognised if the carrying amount of an asset or its CGU exceeds its estimated recoverable amount. The recoverable amount of an asset or CGU is the greater of its value in use and its fair value less costs to sell. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset or CGU. For the purpose of impairment testing, the group considers GP and GPIT as the smallest identifiable groups of assets (CGU). Impairment losses are recognised in profit or loss. Impairment losses recognised in respect of CGUs are allocated to reduce the carrying amounts of the other assets in the CGU (group of CGUs) on a pro rata basis. Impairment losses recognised in prior periods are assessed at each reporting date for any indications that the loss has decreased or no longer exists. An impairment loss is reversed if there has been a change in the estimates used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset’s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation or amortisation, if no impairment loss had been recognised. 3.6 Inventories Inventories consisting of scratch cards, SIM cards, mobile handsets, data cards, other devices and IT accessories are valued at lower of cost and net realisable value. Costs of inventories include expenditure incurred in acquiring the inventories, production or conversion costs and other costs incurred in bringing them to their existing location and condition. Cost of inventories is determined by using the weighted average cost formula. Where necessary, allowance is provided for damaged, obsolete and slow moving items to adjust the carrying value of inventories to the lower of cost and net realisable value. Net realisable value is based on estimated selling price in the ordinary course of business less the estimated costs of completion and the estimated costs necessary to make the sale. | PAGE 94 | Grameenphone Annual Report 2012 Notes to the Financial Statements 3.7 Employee benefits The group maintains both defined contribution plan and defined benefit plan for its eligible permanent employees. The eligibility is determined according to the terms and conditions set forth in the respective deeds. Both of the plans are funded and are registered under Income Tax Ordinance 1984. (a) Defined contribution plan (provident fund) A defined contribution plan is a post-employment benefit plan under which an entity pays fixed contributions into a separate entity and has no legal or constructive obligation to pay further amounts. Obligations for contribution to defined contribution plans are recognised as an employee benefit expense in profit or loss in the period during which related services are rendered by employees. Advance contributions are recognised as an asset to the extent that a cash refund or a reduction in future payment is available. Contributions to a defined contribution plan that are due more than 12 months after the end of the period in which employee render the services are discounted to the present value. Both GP and GPIT have separate recognised provident fund schemes. All permanent employees of GP and GPIT contribute 10% of their basic salary to the respective provident funds and the companies also make equal contribution. The group recognises contribution to defined contribution plan as an expense when an employee has rendered related services in exchange for such contribution. The legal and constructive obligation is limited to the amount it agrees to contribute to the fund. (b) Defined benefit plan (gratuity) A defined benefit plan is a post-employment benefit plan other than a defined contribution plan. The group's net obligation in respect of defined benefit plan is calculated separately for each plan by estimating the amount of future benefit that employees have earned in return for their services in the current and prior periods; that benefit is discounted to determine its present value. Any unrecognised past service cost and the fair value of any plan assets are deducted. The rate used to discount post employment benefit obligations is determined by reference to market yields at the reporting date on treasury bonds. The employee gratuity plan is considered as defined benefit plan as it meets the recognition criteria. The group's obligation is to provide the agreed benefits to current and former employees as per condition of the fund. Present value of defined benefit obligation is determined by professional actuary. Projected Unit Credit method is used to measure the present value of defined benefit obligations and related current and past service cost by using mutually compatible actuarial assumptions about demographic and financial variables. The difference between fair value of the plan assets and present value of obligation is recognised as a liability or an asset in the statement of financial position. When the calculation results in a benefit to the group, the recognised asset is limited to the total of any unrecognised past service cost and the present value of economic benefit available in the form of any future refunds from the plan or reductions in future contribution to the plan. In order to calculate the present value of economic benefits, consideration is given to any minimum funding requirements that apply to any plan in the group. An economic benefit is available to the group if it is realizable during the life of the plan, or on settlement of the plan liabilities. The expected return on plan assets is based on market expectation and is one of the components of expenses recognised in profit or loss. Total expenses recognised in profit or loss comprise current service cost, interest cost and expected return on plan assets. Past-service costs are recognised immediately in profit or loss, unless the changes to the plan are conditional on the employees remaining in service for a specified period of time (the vesting period). In this case, the past-service costs are amortised on a straight-line basis over the vesting period. The group recognises gains or loss on the curtailment or settlement of a defined benefit plan when the curtailment or settlement occurs. The gain or loss on curtailment or settlement comprises any resulting change in the fair value of plan assets, any changes in the present value of defined benefit obligation, any related actuarial gains or losses and past service cost that had not previously been recognised. Actuarial gains and losses are recognised as income or expense when the net cumulative unrecognised actuarial gains and losses for each individual plan at the end of the previous reporting period exceed 10% of the higher of the defined benefit obligation and the fair value of plan assets at that date. These gains or losses are recognised over the expected average remaining working lives of the employees participating in the plans. Grameenphone Annual Report 2012 | PAGE 95 | Notes to the Financial Statements (c) Short-term employee benefits Short-term employee benefit obligations are measured on an undiscounted basis and are expensed as the related service is provided. Provision is created for the amount of annual leave encashment based on the latest basic salary. 3.8 Income tax Income tax expenses comprise current and deferred taxes. Income tax expenses are recognised in profit or loss except to the extent that it relates to items recognised directly in equity, in which case it is recognised in equity. (a) Current tax Current tax is the expected tax payable on the taxable income for the period, using tax rates enacted or substantively enacted at the reporting date, and any adjustment to tax payable in respect of previous periods. The tax rate used for the reporting periods is as follows: Year 2011 2012 Tax rate 35% 35% Being a private limited company, applicable tax rate for GPIT is 37.5%. However IT enabled services provided by GPIT are exempted from income taxes until 30 June 2015 as per Finance Act 2012. (b) Deferred tax Deferred tax is recognised in compliance with IAS/BAS 12: Income Taxes, providing for temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and amounts used for taxation purposes. Deferred tax is measured at the tax rates that are expected to be applied to the temporary differences when they reverse, based on the laws that have been enacted or substantively enacted by the date of statement of financial position. Deferred tax assets and liabilities are offset if there is a legally enforceable right to offset current tax liabilities and assets, and they relate to income taxes levied by the same tax authority on the same taxable entity. A deferred tax asset is recognised to the extent that it is probable that future taxable profits will be available against which the deductible temporary difference can be utilised. Deferred tax assets are reviewed at each year-end and are reduced to the extent that it is no longer probable that the related tax benefit will be realised. 3.9 Provisions A provision is recognised in the statement of financial position when the group has a legal or constructive obligation as a result of a past event, it is probable that an outflow of economic benefits will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. Provision is ordinarily measured at the best estimate of the expenditure required to settle the present obligation at the reporting date. Where the group expects some or all of a provision to be reimbursed, the reimbursement is recognised as a separate asset but only when the reimbursement is virtually certain. The expense relating to any provision is presented in the income statement net of any reimbursement. If the effect of the time value of money is material, provisions are discounted using a current pre-tax rate that reflects, where appropriate, the risks specific to the liability. Where discounting is used, the increase in the provision due to the passage of time is recognised as a finance cost. Asset retirement obligations (ARO) Asset retirement obligations (ARO) are recognised when there is a legal or constructive obligation as a result of past event for dismantling and removing an item of property, plant and equipment and restoring the site on which the item is located and it is probable that an outflow of resources will be required to settle the obligation, and a reliable estimate of the amount of obligation can be made. A corresponding amount equivalent to the provision is recognised as part of the cost of the related property, plant and equipment. The amount recognised is the estimated expected cost of decommissioning, discounted to its present value. Changes in the estimated timing of decommissioning or decommissioning cost estimates are dealt with prospectively by recording an adjustment to the provision, and a corresponding adjustment to property, plant and equipment. The group recognises ARO in respect of roof-top base station and office space. The periodic unwinding of the discount is recognised in profit or loss as a finance cost as it occurs. 3.10 Contingencies A contingent liability is a possible obligation that arises from past events and whose existence will be confirmed only by the occurrence or non-occurrence of one or more uncertain future events not wholly within the control of the group; or a present obligation that arises from past events but is not recognised because it is not probable that an outflow of resources embodying economic benefits will be required to settle the obligation; or the amount of the obligation cannot be measured with sufficient reliability. | PAGE 96 | Grameenphone Annual Report 2012 Notes to the Financial Statements A contingent asset is a possible asset that arises from past events and whose existence will be confirmed only by the occurrence or non-occurrence of one or more uncertain future events not wholly within the control of the group. Contingent liabilities and assets are not recognised in the statement of financial position of the group. 3.11 Revenue recognition, measurement and presentation Revenues are recognised when goods are delivered or services rendered, to the extent that it is probable that the economic benefits from the transactions will flow to the group and the revenues can be reliably measured. Revenues are measured at the fair value of the consideration received or receivable, net of discounts and sales related taxes. These taxes are regarded as collected on behalf of the authorities. Revenues primarily comprise sale of: • Services: subscription and traffic fees, connection fees, interconnection fees, roaming charges, fees for leased lines and leased networks. • Customer equipment is primarily mobile devices/phones and data card. (a) Subscription and traffic fees Revenues from subscription fees are recognised over the subscription period while revenues from voice and non-voice services are recognised upon actual use. Consideration from the sale of prepaid cards to customers where services have not been rendered at the reporting date is deferred until actual usage or when the cards are expired or forfeited. (b) Connection fees Connection fees that are charged and not allocated to the other elements of an arrangement are deferred and recognised over the periods in which the fees are expected to be earned. The earning period is the expected period of the customer relationship and is based on past history of churn. (c) Customer equipment Revenues from sales of customer equipment are normally recognised when the equipment, including the related significant risks and rewards of ownership, is transferred to the buyer and the group retains neither continuing managerial involvement to the degree usually associated with ownership nor effective control over the goods sold. (d) Discounts Discounts are often provided in the form of cash discounts or free products and services delivered by the group or by external parties. Discounts are recognised on a systematic basis over the period the discount is earned. Cash discounts or free products and services given as part of sales transactions are recognised as a reduction of revenue. Free products or services provided that are not related to sales transactions are recognised as expenses. (e) Rendering IT service Revenue from IT service is recognised on a percentage of completion basis. Percentage of completion of service is determined upon periodic review and usually evidenced by work completion certificate. Revenue is recognised only when it is probable that the economic benefits associated with the transaction will flow to the entity. (f) Revenue from construction contracts When the outcome of a construction contract can be estimated reliably, revenue from construction contracts is recognised by reference to the stage of completion of the contract activity at the end of the reporting period. The stage of completion of a contract is determined in a variety of ways depending on the nature of the contract. The group uses the method that measures reliably the work performed. The methods include cost-to-cost, survey of work performed and completion of physical proportion of the contract work. If circumstances arise that may change the original estimates of revenues, costs or extent of progress toward completion, estimates are revised. These revisions may result in increases or decreases in estimated revenues or costs and are reflected in income in the period in which the circumstances that give rise to the revision become known by management. When the outcome of a construction contract cannot be estimated reliably, revenue is recognised only to the extent of recoverable contract costs incurred and contract costs are recognised as an expense in the period in which they are incurred. An expected loss on the construction contract is recognised as an expense immediately. Grameenphone Annual Report 2012 | PAGE 97 | Notes to the Financial Statements Presentation: The determination of whether the group is acting as a principal or as an agent in a transaction is based on an evaluation of the substance of the transaction, the responsibility for providing the goods or services and setting prices and the underlying financial risks and rewards. Where the group acts as a principal, the revenues are recognised on a gross basis. This requires revenue to comprise the gross value of the transaction billed to the customers, after trade discounts, with any related expenses charged as operating costs. Where the group acts as an agent, the expenses are offset against the revenues and the resulting net revenues represent the margins or commissions earned for providing services in the capacity of an agent. Revenues from roaming are recognised gross in line with general accepted accounting principles within the telecommunications industry. License fees payable to Bangladesh Telecommunication Regulatory Commission (BTRC) that are calculated on the basis of revenue share arrangements are not offset against the revenues. Instead, they are recognised as operating costs because the group is considered to be the primary obligor. 3.12 Deferred connection revenue Deferred connection revenue represents the portion of connection revenue which is deferred over the period of estimated customer relationship. 3.13 Deferred cost of connection revenue Connection costs in excess of connection revenue are charged as expenses when incurred. Connection costs up to connection revenue are deferred and amortised over the period of estimated customer relationship. 3.14 Leases The determination of whether an arrangement is, or contains a lease is based on the substance of the arrangement at the inception date: whether fulfilment of the arrangement is dependent on the use of a specific asset or assets and the arrangement conveys a right to use the asset, even if that right is not explicitly specified in an arrangement. Leases are classified as finance leases whenever the terms of lease transfer substantially all the risk and rewards of ownership to the lessee. All other leases are classified as operating leases. (a) The group as lessee Assets held under finance leases are initially recognised as asset of the group at their fair value at the inception of the lease or, if lower, at the present value of minimum lease payments. The corresponding liability to the lessor is included in the statement of financial position as a finance lease obligation. Lease payments are apportioned between finance expenses and reduction of lease obligation so as to achieve a constant rate of interest on the remaining balance of liability. Finance expenses are immediately recognised in profit or loss, unless they are directly attributable to qualifying assets, in which case they are capitalised. Contingent rentals are recognised as expenses in the period in which they incur. Operating lease payments are recognised as an expense on straight line basis over the lease term, except where another systemic basis is more representative of the time pattern in which economic benefits from the leased assets are consumed. Contingent rentals arising under operating leases are recognised as an expense in the period in which they are incurred. In the event that lease incentives are received to enter into operating leases, such incentives are recognised as liability. The aggregate benefit of incentives is recognised as a reduction of rental expenses on a straight line basis, except where another systematic basis is more representative of the time pattern in which economic benefits from the leased assets are consumed. (b) The group as lessor Amounts due from lessees under finance leases are recognised as receivables at the amount of group's net investment in the leases. Finance lease income is allocated to accounting period so as to reflect a constant periodic rate of return on the group's net investment outstanding in respect of the leases. Rental income from operating lease is recognised on straight line basis over the term of relevant lease. Initial direct costs incurred in negotiating and arranging an operating lease are added to carrying amount of leased assets and recognised on a straight line basis over the lease term. | PAGE 98 | Grameenphone Annual Report 2012 Notes to the Financial Statements 3.15 Foreign currency transactions The consolidated financial statements are presented in Taka/Tk./BDT, which is group's functional currency. Transactions in foreign currencies are recorded in the books at the exchange rate prevailing on the date of the transaction. Monetary assets and liabilities in foreign currencies at the date of statement of financial position are translated into taka at the exchange rate prevailing at that date. Non-monetary items that are measured in terms of historical cost in a foreign currency are translated using the exchange rate at the date of the initial transaction. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rate at the date when the fair value was determined. Exchange differences arising on the settlement of monetary items or on translating monetary items at the end of the reporting period are recognised in profit or loss as per IAS/BAS 21: The Effects of Changes in Foreign Exchange Rates. 3.16 Earnings per share The group/company presents basic and diluted (when dilution is applicable) earnings per share (EPS) for its ordinary shares. Basic EPS is calculated by dividing the profit or loss attributable to ordinary shareholders of the group/company by the weighted average number of ordinary shares outstanding during the period, adjusted for the effect of change in number of shares for bonus issue, share split and reverse split. Diluted EPS is determined by adjusting the profit or loss attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding, for the effects of all dilutive potential ordinary shares. However, dilution of EPS is not applicable for these financial statements as there was no dilutive potential ordinary shares during the relevant periods. 3.17 Events after the reporting period Amounts recognised in the financial statements are adjusted for events after the reporting period that provide evidence of conditions that existed at the end of the reporting period. No adjustment is given in the financial statements for events after the reporting period that are indicative of conditions that arose after the reporting period. Material non-adjusting events are disclosed in the financial statements. Grameenphone Annual Report 2012 | PAGE 99 | | PAGE 100 | Grameenphone Annual Report 2012 24,557,392,590 3,841,951,767 Transmission equipment (Note 4.2) Computers and other IT equipment under finance lease (Note 4.4) Fibre Optic Network Capital work in progress (Note 4.3) Vehicles (including office equipment) 122,943,486,455 7,678,321,508 - (26,439,143,492) (14,213,583,506) (12,225,559,986) (111,984,378) (122,538,189) (169,520,157) (3,720,867,522) (8,100,619,490) - 7,678,321,508 118,294,439,528 7,002,992,612 111,291,446,916 1,243,535,001 2,348,595,406 4,376,001,020 24,144,325,647 74,313,897,574 4,058,115,969 806,976,299 As at 31 December 2012 Taka 29,468,418,073 (26,439,143,492) 125,972,761,036 - 14,941,726,734 29,468,418,073 6,274,849,384 115,265,164,947 88,376,118 14,526,691,339 1,267,143,261 116,268,649 703,569,410 3,307,800,579 10,310,383,358 - (30,250) Disposal/ Adjustment during the year Taka Cost 293,225 Addition during the year Taka 108,990,315,563 2,354,864,946 72,104,133,706 Base station (Note 4.2) Furniture and fixtures 4,058,115,969 806,713,324 Building Land (Note 4.1) Name of assets As at 1 January 2012 Taka Property, plant and equipment, net Year 2012 (consolidated) 4 - 53,481,554,211 2,522,304,346 50,959,249,865 - 50,959,249,865 712,506,974 1,906,033,980 3,023,154,996 10,736,314,433 34,303,517,708 277,721,774 As at 1 January 2012 Taka 11,754,869,832 334,523,358 11,420,346,474 - 11,420,346,474 120,831,952 212,180,341 376,982,506 2,763,273,388 7,748,349,245 198,729,042 - - 2,856,827,704 53,531,032,862 - 53,531,032,862 756,288,010 1,998,466,360 3,236,499,074 10,931,826,567 36,131,502,035 476,450,816 As at 31 December 2012 Taka 4,821,493,804 64,763,406,666 7,002,992,612 57,760,414,054 487,246,991 350,129,046 1,139,501,946 13,212,499,080 38,182,395,539 3,581,665,153 806,976,299 As at 31 December 2012 Taka Carrying amount (8,848,563,477) 56,387,860,566 69,584,900,470 - (8,848,563,477) - (8,848,563,477) (77,050,916) (119,747,961) (163,638,428) (2,567,761,254) (5,920,364,918) - - Disposal/ Adjustment during the year Taka Depreciation Charged during the year Taka Notes to the Financial Statements 27,194,522,924 3,433,698,479 Transmission equipment (Note 4.2) Computers and other IT equipment under finance lease (Note 4.4) Fibre Optic Network (30,972,397,319) - - 64,082,337,864 (80,665,448,364) 33,108,000,275 1,267,143,261 2,354,864,946 3,841,951,767 24,557,392,590 72,104,133,706 4,058,115,969 7,678,321,508 115,265,164,947 6,274,849,384 (49,693,051,045) 108,990,315,563 (31,551,505) (68,826,566) (154,170,419) (13,476,036,327) (35,962,466,228) - 806,713,324 As at 31 December 2011 Taka - 2,187,780,988 65,642,723,849 - 65,642,723,849 606,457,084 1,752,092,954 2,694,171,292 12,736,422,879 47,774,586,908 78,992,732 As at 1 January 2011 Taka 139,526,596,955 64,082,337,864 (80,665,448,364) 122,943,486,455 67,830,504,837 7,678,321,508 131,848,275,447 4,139,246,428 1,035,397,194 127,709,029,019 Vehicles Capital work in progress (Note 4.3) 263,297,572 30,974,337,589 2,287,147,480 136,544,032 562,423,707 10,838,905,993 19,172,848,885 - - Disposal/ Adjustment during the year Taka Cost 317,400 Addition during the year Taka (including office equipment) Furniture and fixtures 88,893,751,049 4,058,115,969 Building Base station (Note 4.2) 806,395,924 As at 1 January 2011 Taka Land (Note 4.1) Name of assets Year 2011 (Consolidated) Property, plant and equipment (contd..) - (28,189,779,994) - (28,189,779,994) (17,606,393) (68,145,818) (152,862,191) (5,159,574,536) (22,791,591,056) - - 13,840,829,368 (28,189,779,994) 334,523,358 13,506,306,010 - 13,506,306,010 123,656,283 222,086,844 481,845,895 3,159,466,090 9,320,521,856 198,729,042 - Disposal/ Adjustment during the year Taka Depreciation Charged during the year Taka - 53,481,554,211 2,522,304,346 50,959,249,865 - 50,959,249,865 712,506,974 1,906,033,980 3,023,154,996 10,736,314,433 34,303,517,708 277,721,774 As at 31 December 2011 Taka 69,461,932,244 5,156,017,162 64,305,915,082 6,274,849,384 58,031,065,698 554,636,287 448,830,966 818,796,771 13,821,078,157 37,800,615,998 3,780,394,195 806,713,324 As at 31 December 2011 Taka Carrying amount Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 101 | | PAGE 102 | Grameenphone Annual Report 2012 113,951,290 3,286,225,762 2,341,470,062 Computers and other IT equipment Furniture and fixtures (including office equipment) under finance lease (Note 4.4) Fibre Optic Network Capital work in progress (Note 4.3) Vehicles 519,758,269 24,557,392,590 Transmission equipment (Note 4.2) 53,395,378,779 50,873,074,433 - 50,873,074,433 709,900,927 1,905,037,971 2,940,581,620 10,736,314,433 34,303,517,708 277,721,774 - 122,350,365,566 29,074,382,760 (26,237,062,039) 125,187,686,287 117,509,364,779 6,998,290,332 110,511,074,447 1,213,580,001 2,332,883,163 3,641,295,794 24,144,325,647 74,313,897,574 4,058,115,969 As at 1 January 2012 Taka 2,522,304,346 - (26,237,062,039) (14,016,333,973) (12,220,728,066) (111,984,378) (122,538,189) (164,688,237) (3,720,867,522) (8,100,619,490) - 806,976,299 As at 31 December 2012 Taka 7,678,321,508 - 29,074,382,760 114,672,044,058 7,678,321,508 14,739,774,921 6,274,849,384 82,421,118 14,334,607,839 1,243,143,261 108,397,194,674 3,307,800,579 10,310,383,358 72,104,133,706 Base station (Note 4.2) - (30,250) Disposal/ Adjustment during the year Taka Cost 293,225 Addition during the year Taka 4,058,115,969 806,713,324 As at 1 January 2012 Taka Building Land (Note 4.1) Name of assets Year 2012 (Separate) Property, plant and equipment (contd..) 11,589,213,839 334,523,358 11,254,690,481 - 11,254,690,481 115,118,158 207,215,069 222,005,579 2,763,273,388 7,748,349,245 198,729,042 - (8,845,058,291) - (8,845,058,291) - (8,845,058,291) (77,050,916) (119,747,961) (160,133,241) (2,567,761,254) (5,920,364,919) - - Disposal/ Adjustment during the year Taka Depreciation Charged during the year Taka - 56,139,534,327 2,856,827,704 53,282,706,623 - 53,282,706,623 747,968,169 1,992,505,079 3,002,453,958 10,931,826,567 36,131,502,034 476,450,816 As at 31 December 2012 Taka 69,048,151,960 4,821,493,804 64,226,658,156 6,998,290,332 57,228,367,824 465,611,832 340,378,084 638,841,836 13,212,499,080 38,182,395,540 3,581,665,153 806,976,299 As at 31 December 2012 Taka Carrying amount Notes to the Financial Statements 27,194,522,924 3,425,491,235 Transmission equipment (Note 4.2) Computers and other IT equipment under finance lease (Note 4.4) Fibre Optic Network - 63,080,929,012 32,691,611,830 - (80,080,321,195) (30,387,376,912) (49,692,944,283) (31,551,505) (68,826,566) (154,063,657) (13,476,036,327) (35,962,466,228) - 7,678,321,508 114,672,044,058 6,274,849,384 108,397,194,674 1,243,143,261 2,341,470,062 3,286,225,762 24,557,392,590 72,104,133,706 4,058,115,969 806,713,324 As at 31 December 2011 Taka - 2,187,780,988 65,642,707,045 - 65,642,707,045 606,457,084 1,752,092,954 2,694,154,488 12,736,422,879 47,774,586,908 78,992,732 As at 1 January 2011 Taka 139,349,757,749 63,080,929,012 (80,080,321,195) 122,350,365,566 67,830,488,033 7,678,321,508 131,671,436,241 3,970,614,466 1,035,397,194 127,700,821,775 Vehicles Capital work in progress (Note 4.3) 239,297,572 30,389,317,182 2,287,147,480 123,149,148 14,798,184 10,838,905,993 19,172,848,885 - - Disposal/ Adjustment during the year Taka Cost 317,400 Addition during the year Taka (including office equipment) Furniture and fixtures 88,893,751,049 4,058,115,969 Building Base station (Note 4.2) 806,395,924 As at 1 January 2011 Taka Land (Note 4.1) Name of assets Year 2011 (Separate) Property, plant and equipment, net (Contd…) - (28,189,767,843) - (28,189,767,843) (17,606,393) (68,145,818) (152,850,040) (5,159,574,536) (22,791,591,056) - - - 2,522,304,346 50,873,074,433 - 50,873,074,433 709,900,927 1,905,037,971 2,940,581,620 10,736,314,433 34,303,517,708 277,721,774 As at 31 December 2011 Taka 13,754,658,589 (28,189,767,843) 53,395,378,779 334,523,358 13,420,135,231 - 13,420,135,231 121,050,236 221,090,835 399,277,172 3,159,466,090 9,320,521,856 198,729,042 - Disposal/ Adjustment during the year Taka Depreciation Charged during the year Taka 68,954,986,78 5,156,017,162 63,798,969,625 6,274,849,384 57,524,120,241 533,242,334 436,432,091 345,644,142 13,821,078,157 37,800,615,998 3,780,394,195 806,713,324 As at 31 December 2011 Taka Carrying amount Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 103| Notes to the Financial Statements 4.1 Land Land represents freehold land acquired for office premises and base stations. 4.2 Base station and transmission equipment Base station and transmission equipment which form the major part of the telecommunication network include Radio Base Station (RBS) and related accessories, Base Station Controllers (BSC), Trans-Receiver Unit (TRU), GSM antenna, tower, site infrastructure, civil works, microwave links, Mobile Switching Centres (MSC), Home Location Register (HLR) and other equipment and accessories. In September 2010, an agreement was signed between Grameenphone and Huawei for supply of network equipment and related maintenance services. Under the agreement, existing base stations and transmission equipment of Grameenphone were replaced by new equipment supplied by Huawei. The above transaction has commercial substance in terms of its impact on configuration of future cash flows. However in absence of reliable information regarding fair value of the assets acquired or the assets given up, cost of the assets acquired were measured at the carrying amount of the assets given up plus any cash consideration paid. Exchange of assets under the contract started in February 2011 and completed in January 2012. 4.3 Capital work in progress (CWIP) This represents primarily the cost of network equipment under construction and capital inventory. 4.3.1 Capital work in progress transferred The amount of CWIP completed and transferred during the year to the corresponding items of property, plant and equipment was as follows: Consolidated Separate Name of assets 2012 2011 2012 2011 Taka Taka Taka Taka Land 293,225 317,400 293,225 317,400 Building Base station 10,081,054,913 19,172,340,529 10,081,054,913 19,172,340,529 Transmission equipment 3,263,635,479 10,838,905,993 3,263,635,479 10,838,905,993 Computers and other IT equipment 663,955,122 562,423,707 474,977,948 14,798,184 Furniture and fixtures 116,268,649 135,112,118 113,951,290 121,717,234 Vehicles 88,376,118 263,297,572 82,421,118 239,297,572 Total transfer of CWIP 14,213,583,506 30,972,397,319 14,016,333,973 30,387,376,912 4.3.2 Capital work in progress - components Consolidated capital work in progress as at 31 December 2012 includes capital inventory of Tk. 3,197,018,118 (2011: Tk. 2,443,958,253 ) of Grameenphone and Tk. 4,702,080 (2011: nil) of GPIT , and work-in-progress of Tk. 3,801,272,214 (2011: Tk. 3,808,736,758 ). 4.4 Fibre Optic Network under finance lease This represents the fibre optic network acquired under finance lease from Bangladesh Railway (BR). The lease agreement with BR is valid until June 2027. 4.5 Allocation of depreciation charged during the year Consolidated Cost of network operation (Note 37) Operating expenses (Note 37) | PAGE 104 | Grameenphone Annual Report 2012 Separate 2012 Taka 2011 Taka 2012 Taka 2011 Taka 11,206,346,880 548,522,952 11,754,869,832 13,113,781,076 727,048,292 13,840,829,368 11,066,313,175 522,900,664 11,589,213,839 13,039,469,227 715,189,362 13,754,658,589 Intangible assets, net Capital work in progress (Note 5.4) Spectrum-2008 (Note 5.3) 30,551,077,213 - (30,952,455,565) - - - - 364,052,210 42,618,568,720 5,920,000,000 29,880,383,450 6,744,467,270 73,718,000 As at 31 December 2012 Taka - 1,227,629,897 2,038,077,507 348,248,275 11,279,760,122 810,447,610 10,931,511,847 (810,447,610) (810,447,610) - - - - Disposal/ Adjustment during the year Taka Cost 810,447,610 Addition during the year Taka 12,507,390,019 765,430,562 11,741,959,457 5,920,000,000 5,748,261,457 73,698,000 As at 31 December 2011 Taka 61,427,686,476 (30,952,455,565) 42,982,620,930 5,920,000,000 73,698,000 4,937,813,847 Software and others (Note 5.1) As at 1 January 2011 Taka 12,507,390,019 765,430,562 30,876,609,263 11,741,959,457 29,880,383,450 - - 996,205,813 Disposal/ Adjustment during the year Taka Cost 20,000 Addition during the year Taka 5,920,000,000 Pulse Code Modulation (PCM) Name of assets Year 2011 (Consolidated) Capital work in progress (Note 5.4) Spectrum-2008 (Note 5.3) Telecom licence and spectrum-2011 (Note 5.2) 73,698,000 5,748,261,457 Pulse Code Modulation (PCM) As at 1 January 2012 Taka Software and others (Note 5.1) Name of assets Year 2012 (Consolidated) 5 4,288,344,024 - 4,288,344,024 713,491,195 3,513,879,522 60,973,307 As at 1 January 2011 Taka 5,485,449,272 - 5,485,449,272 1,042,380,083 - 4,374,956,579 68,112,610 As at 1 January 2012 Taka 4,604,437 1,197,105,248 - 1,197,105,248 328,888,888 861,077,057 7,139,303 Charged during the year Taka - - - - - - - - - - - - - Disposal/ Adjustment during the year Taka Amortisation 3,422,029,040 - 3,422,029,040 328,888,888 2,270,363,381 818,172,334 Disposal/ Adjustment during the year Taka Amortisation Charged during the year Taka 5,485,449,272 - 5,485,449,272 1,042,380,083 4,374,956,579 68,112,610 As at 31 December 2011 Taka 8,907,478,312 - 8,907,478,312 1,371,268,971 2,270,363,381 5,193,128,913 72,717,047 As at 31 December 2012 Taka 7,021,940,747 765,430,562 6,256,510,185 4,877,619,917 1,373,304,878 5,585,390 As at 31 December 2011 Taka Carrying amount 34,075,142,618 364,052,210 33,711,090,408 4,548,731,029 27,610,020,069 1,551,338,357 1,000,953 As at 31 December 2012 Taka Carrying amount Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 105 | | PAGE 106 | Grameenphone Annual Report 2012 Capital work in progress (Note 5.4) 30,471,921,840 (30,908,789,686) - - - 348,314,434 42,621,294,101 5,920,000,000 29,880,383,450 6,747,192,651 73,718,000 As at 31 December 2012 Taka - 1,321,414,752 2,102,407,320 244,760,096 11,176,271,943 780,992,568 10,931,511,847 785,182,280 11,712,504,415 5,920,000,000 5,718,806,415 73,698,000 As at 31 December 2011 Taka (780,992,568) 12,497,686,695 (780,992,568) - - - - Disposal/ Adjustment during the year Taka Cost 780,992,568 Addition during the year Taka 61,380,711,526 (30,908,789,686) 42,969,608,535 5,920,000,000 73,698,000 4,937,813,847 As at 1 January 2011 Taka 12,497,686,695 785,182,280 30,908,789,686 11,712,504,415 Software and others (Note 5.1) Spectrum-2008 (Note 5.3) 1,028,386,236 29,880,383,450 - Disposal/ Adjustment during the year Taka Cost 20,000 Addition during the year Taka 5,920,000,000 Pulse Code Modulation (PCM) Name of assets Year 2011 (Separate) Capital work in progress (Note 5.4) Spectrum-2008 (Note 5.3) - 5,718,806,415 Software and others (Note 5.1) Telecom licence and spectrum-2011 (Note 5.2) 73,698,000 As at 1 January 2012 Taka Pulse Code Modulation (PCM) Name of assets Year 2012 (Separate) Intangible assets, net (contd..) 4,288,344,024 - 4,288,344,024 713,491,195 3,513,879,522 60,973,307 As at 1 January 2011 Taka 5,484,079,227 - 5,484,079,227 1,042,380,083 - 4,373,586,534 68,112,610 As at 1 January 2012 Taka 1,195,735,203 - 1,195,735,203 328,888,888 859,707,012 7,139,303 Charged during the year Taka - - - - - - - - - - - - - Disposal/ Adjustment during the year Taka Amortisation 3,404,764,012 - 3,404,764,012 328,888,888 2,270,363,381 800,907,306 4,604,437 Disposal/ Adjustment during the year Taka Amortisation Charged during the year Taka 348,314,434 33,732,450,862 4,548,731,029 27,610,020,069 1,572,698,811 1,000,953 As at 31 December 2012 Taka Carrying amount 5,484,079,227 - 5,484,079,227 1,042,380,083 4,373,586,534 68,112,610 As at 31 December 2011 Taka 7,013,607,468 785,182,280 6,228,425,188 4,877,619,917 1,345,219,881 5,585,390 As at 31 December 2011 Taka Carrying amount 8,888,843,239 34,080,765,296 - 8,888,843,239 1,371,268,971 2,270,363,381 5,174,493,840 72,717,047 As at 31 December 2012 Taka Notes to the Financial Statements Notes to the Financial Statements 5.1 Software and others Software includes business software and network management software. Business software includes mainly billing software, Oracle financial software and other business software. Network management software represents PPS, NERM, HNMS, Paso link, minilink etc. 5.2 Telecom licence and spectrum-2011 TThe tenure of Mobile Cellular Licence and 14.6 MHz of spectrum acquired in 1996 expired on 10 November 2011. The tenure of the licence and spectrum was renewed for another 15 years on 7 August 2012. The license and spectrum was recognised in accordance with IAS/BAS: 38 "Intangible Assets" and was measured at the cash equivalent price being the present value of the installments. The difference between total payment and the cash equivalent price is recognised as finance cost over the period of payment. 5.3 Spectrum-2008 This represents cost of 7.4 MHz of spectrum acquired in 2008 for 18 years. 5.4 Capital work in progress (CWIP) CWIP includes cost of software in process of installation/implementation and also software under testing phase awaiting users' acceptance. 5.5 Allocation of amortisation expense during the year Consolidated 2012 Taka Cost of network operation (Note 37) Operating expenses (Note 37) 2,813,251,492 Separate 2011 Taka 2012 Taka 586,436,259 2011 Taka 2,795,752,375 585,066,214 608,777,548 610,668,989 609,011,637 610,668,989 3,422,029,040 1,197,105,248 3,404,764,012 1,195,735,203 6 Investment in subsidiary This represents GP's investment in GPIT, a subsidiary of GP. GPIT was incorporated on 28 January 2010 with the objective of providing IT related services to GP and other external parties. GPIT is registered as a private limited company with an authorised share capital of Tk. 7,500,000,000 divided into 75,000,000 shares of Tk. 100 each. As at 31 December 2012, paid up capital of GPIT was Tk. 75,000,000 representing 750,000 shares, out of which 749,999 shares (99.99% of total share capital) were subscribed by GP at face value. 7 Inventories Consolidated 2012 Taka Handset, data card and other devices SIM card Scratch card IT accessories and services Separate 2011 Taka 2012 Taka 2011 Taka 89,897,220 50,293,444 89,897,220 50,293,444 223,666,480 247,653,281 223,666,480 247,653,281 95,967,221 33,433,034 95,967,221 33,433,034 7,365,428 22,643,490 - - 416,896,349 354,023,249 409,530,921 331,379,759 Grameenphone Annual Report 2012 | PAGE 107 | Notes to the Financial Statements 7.1 Movement of inventories IT accessories Handset, data card and other device Taka SIM card Taka Taka 48,550,100 (25,906,610) 22,643,490 22,643,490 133,374,666 1,067,056,791 (1,064,955,334) 135,476,123 (85,182,679) 50,293,444 633,598,995 747,608,518 (1,130,416,634) 250,790,879 (3,137,598) 247,653,281 67,381,665 155,826,699 (189,775,330) 33,433,034 33,433,034 901,251,261 (916,529,323) 7,365,428 7,365,428 291,999,696 (239,019,230) 103,273,910 (13,376,690) 89,897,220 638,174,469 (661,375,209) 224,452,541 (786,061) 223,666,480 286,438,130 (210,031,912) 109,839,252 (13,872,031) 95,967,221 Taka Balance as at 1 January 2011 Purchase during 2011 Issue during 2011 Adjustment/write-off Balance as at 31 December 2011 Purchase during 2012 Issue during 2012 Adjustment/write-off Balance as at 31 December 2012 Scratch card 7.2 Number of inventories Handset, data card and other device SIM card Scratch card Consolidated 2012 2011 Units Units 53,762 34,238 3,961,472 4,342,348 133,927,959 52,583,288 Separate 2012 2011 Units Units 53,762 34,238 3,961,472 4,342,348 133,927,959 52,583,288 7.3 SIM card As at 31 December 2012, GP had 3,961,472 SIM cards (2011: 4,342,348 SIM cards) out of which 671,205 SIM cards (2011: 1,231,296 SIM cards) are intended to be issued with new connection to subscribers. Each new connection currently attracts Tk. 605 as VAT and Supplementary Duty to be paid to Govt. exchequer. 8 Deferred cost of connection revenue Opening balance Addition during the year Amortisation during the year Closing balance 9 Consolidated 2012 2011 Taka Taka 422,857,544 484,842,481 189,262,527 155,771,288 612,120,071 640,613,769 (230,016,900) (217,756,225) 382,103,171 422,857,544 Separate 2012 2011 Taka Taka 422,857,544 484,842,481 189,262,527 155,771,288 612,120,071 640,613,769 (230,016,900) (217,756,225) 382,103,171 422,857,544 Accounts receivable, net Receivables for interconnection (Note 9.1) Receivables for post paid and others (Note 9.2) Receivables for infrastructure sharing (Note 9.3) Receivables for sub lease of fibre optic network (Note 9.4) Other receivables for non-mobile service (Note 9.5) 5,017,905,585 4,573,833,235 5,017,905,585 4,573,833,235 345,009,382 430,164,458 345,009,382 430,164,458 384,615,911 311,685,379 384,615,911 311,685,379 40,286,317 29,062,072 40,286,317 29,062,072 427,350,837 17,199,287 10,057,927 5,298,091 6,215,168,032 5,361,944,431 5,797,875,122 5,350,043,235 5,159,654,077 4,791,993,644 5,159,654,077 4,791,993,644 9.1 Receivables for interconnection Accounts receivable Provision for doubtful debts (141,748,492) (218,160,409) (141,748,492) (218,160,409) 5,017,905,585 4,573,833,235 5,017,905,585 4,573,833,235 388,543,217 474,547,063 388,543,217 474,547,063 (43,533,835) (44,382,605) (43,533,835) (44,382,605) 345,009,382 430,164,458 345,009,382 430,164,458 9.2 Receivables for post paid and others Accounts receivable Provision for doubtful debts Receivables for post paid and others include receivables from post paid subscribers, content providers, and channel partners. | PAGE 108 | Grameenphone Annual Report 2012 Notes to the Financial Statements 9.3 Receivables for infrastructure sharing 2012 Taka Accounts receivable Consolidated 2011 Taka 384,615,911 Provision for doubtful debts Separate 2012 Taka 311,685,379 2011 Taka 384,615,911 311,685,379 - - - - 384,615,911 311,685,379 384,615,911 311,685,379 Accounts receivable- sublease 45,706,102 34,947,224 45,706,102 34,947,224 Provision for doubtful debt (5,419,785) (5,885,152) (5,419,785) (5,885,152) 40,286,317 29,062,072 40,286,317 29,062,072 9.4 Receivables for sub lease of fibre optic network 9.5 Other receivables for non-mobile service Other receivables for non-mobile service include receivables for broadband internet service, bill pay service of GP and IT services provided by GPIT. 9.6 Provision for doubtful debts Opening Balance 268,428,166 280,349,798 268,428,166 Provision made during the year 280,349,798 (32,752,703) 42,622,969 (32,752,703) 42,622,969 235,675,463 322,972,767 235,675,463 322,972,767 Written off during the year (44,973,351) (54,544,601) (44,973,351) (54,544,601) Closing balance 190,702,112 268,428,166 190,702,112 268,428,166 9.7 Security against accounts receivable Good and secured Good with personal security/unsecured Doubtful and bad 409,868,246 410,160,978 409,868,246 410,160,978 5,805,299,786 4,951,783,453 5,388,006,876 4,939,882,257 190,702,112 268,428,166 190,702,112 268,428,166 6,405,870,144 5,630,372,597 5,988,577,234 5,618,471,401 Provision for bad and doubtful debts (190,702,112) (268,428,166) (190,702,112) (268,428,166) Accounts receivable, net 6,215,168,032 5,361,944,431 5,797,875,122 5,350,043,235 Gross accounts receivable 9.8 Debts due by directors, officers and other related parties As at 31 December 2012, accounts receivable do not include any receivable from: (a) the directors and other officers of the company/group; (b) firms or private limited companies respectively in which any director of the group is a partner, director or member, other than those disclosed in note 48.2; and (c) companies under the same management. 10 Other receivables Interest receivable Receivable from Ericsson Receivable from other Telenor entities (Note 10.1) Receivable from GPIT (Note 10.2) Receivable from other external parties 8,277,180 22,142,478 8,277,180 22,142,478 538,104,189 462,964,658 538,104,189 462,964,658 366,830,344 260,695,250 366,830,344 260,695,250 - - 90,821,937 250,767,772 176,374,459 170,522,638 158,210,366 157,985,343 1,089,586,172 916,325,024 1,162,244,016 1,154,555,501 10.1 Receivable from other Telenor entities Receivable from other Telenor entities includes reimbursable expenses incurred on behalf of Telenor and its subsidiaries as well as other inter company receivables. 10.2 Receivable from GPIT Receivable from GPIT includes mainly receivable for reimbursable operating expenses. Grameenphone Annual Report 2012 | PAGE 109 | Notes to the Financial Statements 11 Advances, deposits and prepayments Consolidated Separate 2012 2011 2012 2011 Taka Taka Taka Taka Advances Advance to employees (Note 11.1) 27,999,477 5,051,544 25,211,505 1,755,828 Advance to Bangladesh Railway 490,003 560,002 490,003 560,002 Advance for capital expenditure 274,748,686 16,294,938,758 274,748,686 16,291,728,470 Advance VAT (Note 11.2) 851,089,682 - 851,089,682 - 28,667,513 853,156 28,667,513 853,156 1,182,995,361 16,301,403,460 1,180,207,389 16,294,897,456 123,972,426 129,157,944 109,947,426 126,457,944 Other advances Deposits Deposits for bank guarantee (Note 11.3) Security deposit for utilities and services 82,355,578 77,353,046 73,550,075 73,321,638 206,328,004 206,510,990 183,497,501 199,779,582 392,095,588 333,766,889 392,095,588 333,766,889 Prepayments Prepayment against rent (Note 11.4) Prepayment against expenses (Note 11.5) 411,194,655 287,501,157 727,720,664 657,801,144 803,290,243 621,268,046 1,119,816,252 991,568,033 2,192,613,608 17,129,182,496 2,483,521,142 17,486,245,071 11.1 Advance to employees This includes advances made to employees in relation to official travel, training, office utility bills, other office running expenses etc. 11.2 Advance VAT This represents the excess of VAT payment over VAT liabilities. 11.3 Deposits for bank guarantee This represents the guarantee margins with different banks against guarantee provided by them in favor of Commissioner of Customs and other parties. 11.4 Prepayment against rent This represents payment of rent in advance for base stations and office locations. 11.5 Prepayment against expenses This includes prepaid insurance premium, payment to suppliers for operating inventories, spare parts, software support maintenance and others. 11.6 Security against advances Good and secured Good with personal security/unsecured Doubtful and bad Provision for bad and doubtful amount Total advances 274,748,686 908,246,675 1,182,995,361 1,182,995,361 309,848,470 15,991,554,990 16,301,403,460 16,301,403,460 274,748,686 905,458,703 1,180,207,389 1,180,207,389 309,848,470 15,985,048,986 16,294,897,456 16,294,897,456 11.7 Loans and advances to subsidiaries, directors, officers and other related parties Other than those mentioned in note 11.1 and 48.2, there were no loans or advances to(a) Directors of the company/group; (b) Firms or private limited companies respectively in which any director of Grameenphone Ltd. is a partner, director or member; and (c) Subsidiaries or companies under the same management. 12 Short-term investment This includes the amount of Fixed Deposits Receipts (FDR) of Tk. 93,882,537 (2011: Tk. 98,897,594) with Southeast Bank Limited, Tk. 46,132,500 (2011: 46,132,500) with One Bank Ltd and Tk. 3,696,875 (2011: Tk. 36,826,875) with other banks as at the statement of financial position date having original maturity of three months or more. The interest rates on these FDRs range from 12.00% to 14.5% (2011: 8.25% to 13.75% ). Out of this total amount, Tk. 133,595,625 (2011: Tk. 135,459,375) is restricted to the settlement of bills pay liabilities. | PAGE 110 | Grameenphone Annual Report 2012 Notes to the Financial Statements 13 Cash and cash equivalents Consolidated 2012 Taka Cash in hand Cash at bank (Note-13.1) Separate 2011 2012 Taka Taka 2011 Taka 6,329,261 4,424,850 6,329,261 4,424,850 3,558,901,113 8,050,172,142 3,295,522,618 7,623,748,644 3,565,230,374 8,054,596,992 3,301,851,879 7,628,173,494 13.1 Cash at bank Cash at bank includes bank overdraft of Tk. 403,580,129 from The Premier Bank Limited and Tk. 239,111,764 from Bank Alfalah Limited. Bank overdrafts that form an integral part of group's cash management are included as a component of cash and cash equivalents as mentioned in note 3.4.1. 13.2 Restricted cash balance Cash at bank includes utility bill pay service collection accounts amounting to Tk. 368,353,869 (2011: Tk. 416,563,884 ). Use of this amount is restricted to settlement of payable for bills pay receipts as mentioned in note 26. 13.3 Non-cash transaction During the current year, the group entered into the following non-cash investing and financing activities which are not included in the consolidated statement of cash flows: Grameenphone capitalised its renewed 'Telecom licence and spectrum 2011' at Tk. 29,880,383,450 during the current year, for which it paid Tk. 7,755,395,764 in 2012 and Tk. 13,584,598,000 in 2011. The rest of the amount is shown as liability (Note 24.1). 14 Share capital 4,000,000,000 ordinary shares of Tk. 10 each Issued, subscribed, called up and paid up: 1,350,300,022 ordinary shares of Tk. 10 each 40,000,000,000 40,000,000,000 40,000,000,000 40,000,000,000 40,000,000,000 40,000,000,000 40,000,000,000 40,000,000,000 13,503,000,220 13,503,000,220 13,503,000,220 13,503,000,220 13,503,000,220 13,503,000,220 13,503,000,220 13,503,000,220 The company was initially registered with ordinary shares of Tk. 43.00 each. These shares were subsequently converted into Tk. 10 shares through a 43:1 split at the 16th EGM (held on 15 July 2008) and 1:10 reverse split at the 19th EGM (held on 2 July 2009). There has been no change in share capital during the current and comparative periods. 14.1 Shareholding position a) Percentage of shareholdings % of holding As at 31 December 2012 Telenor Mobile Communications AS, Norway 55.8% Nye Telenor Mobile Communications II AS, Norway 0.0% Nye Telenor Mobile Communications III AS, Norway 0.0% Telenor Asia Pte Ltd, Singapore 0.0% Grameen Telecom, Bangladesh 34.2% Grameen Kalyan, Bangladesh 0.0% Grameen Shakti, Bangladesh 0.0% General public, GP employees and institutions 10.0% 100% Name of shareholders Value of shares (Taka) As at 31 December 2011 55.8% 0.0% 0.0% 0.0% 34.2% 0.0% 0.0% 10.0% 100% As at 31 December 2012 7,534,077,240 2,150 2,150 2,150 4,617,664,090 220 220 1,351,252,000 13,503,000,220 As at 31 December 2011 7,534,077,240 2,150 2,150 2,150 4,617,664,090 220 220 1,351,252,000 13,503,000,220 Grameenphone Annual Report 2012 | PAGE 111 | Notes to the Financial Statements b) Classification of shareholders by range of number of shares held No. of shareholders Shareholding range 1-500 501-5,000 5,001-10,000 10,001-20,000 20,001-30,000 30,001-40,000 40,001-50,000 50,001-100,000 100,001-1,000,000 1,000,001-1,000,000,000 15 No. of shares As at As at As at As at 31 December 2012 53,842 12,376 842 381 103 63 41 78 98 19 67,843 31 December 2011 68,470 16,547 1,099 524 141 82 46 89 93 14 87,105 31 December 2012 11,862,686 17,971,537 6,124,087 5,388,878 2,481,795 2,201,994 1,893,983 5,473,513 30,392,153 1,266,509,396 1,350,300,022 31 December 2011 15,227,428 23,941,792 7,980,838 7,324,730 3,458,975 2,849,538 2,118,778 6,403,346 26,703,195 1,254,291,402 1,350,300,022 Share premium Total amount of Tk. 8,384,003,437 was received as share premium in respect of shares issued to shareholders. Net issue cost of Tk. 543,777,495 was set off against share premium as per IAS/BAS 32: Financial Instruments: Presentation. 16 Capital reserve In 1999, Grameenphone issued 5,086,779 preference shares of Tk. 45.84 each, which were converted into ordinary shares of Tk. 43.00 each in 2004. The balance Tk. 2.84 per share was transferred to capital reserve account. The conversion was in accordance with clauses 41 to 44 of Memorandum and Articles of Association of GP. This amount is not distributable as dividend as per the Companies Act 1994. 17 Deposit from shareholders Deposit from shareholders as at the statement of financial position date represents balance of the share money received from Telenor Mobile Communications AS, Norway, which has not been used against issuance of shares. 18 General reserve Grameenphone availed tax holiday benefits from 1 June 2001 to 31 May 2006 as per the provisions of Income Tax Ordinance 1984. A tax holiday reserve was created during the Tax Holiday period to ensure investment in compliance with the said Ordinance. The reserve was subsequently transferred to general reserve upon fulfilment of necessary conditions. 19 Non-controlling interest Non-controlling interest is the equity in GPIT not attributable, directly or indirectly, to GP. This includes the amount of paid up capital and proportionate share of accumulated profit/loss of GPIT attributable to shareholders of GPIT other than GP. 20 Deposit from agents and subscribers Consolidated 2012 Security deposits from subscribers (Note 20.1) Security deposits from dealers and agents (Note 20.2) Taka 409,868,246 2011 Taka 410,160,978 Separate 2012 Taka 409,868,246 2011 Taka 410,160,978 49,515,000 45,615,000 49,515,000 45,615,000 459,383,246 455,775,978 459,383,246 455,775,978 20.1 Security deposits from subscribers This represents security money obtained from post paid subscribers and can be used in full or in part to adjust any unpaid portion of dues from them. Any unadjusted amount of security deposits is refundable to subscribers on termination of customer relationship. | PAGE 112 | Grameenphone Annual Report 2012 Notes to the Financial Statements 20.2 Security deposits from dealers and agents Security deposits from dealers and agents represent security money obtained from channel partners (i.e. dealer, distributor, outlet agent). These deposits can be used in full or in part to adjust any amount due and are refundable at the termination of contract. 21 Finance lease obligation Grameenphone entered into a lease agreement with Bangladesh Railway (BR) in 1997 for the right to use the optical fibre network along with its ancillary facilities. The lease was treated as operating lease until the end of 2004. Following an amendment to the lease agreement in 2004, it has been reclassified as finance lease and has been treated as such since 1 January 2005. The lease agreement was further amended on 13 June 2007 with Guaranteed Annual Rental (GAR) being revised and lease term being extended up to June 2027. Obligation under finance lease was initially measured at an amount equal to the present value of minimum lease payments. The effect of change in lease agreement in 2007 was accounted for as an adjustment of the leased asset and obligation by the amount equal to the difference between the present value of revised minimum lease payments and the carrying amount of lease obligation at that date. GP's incremental borrowing rate, which was 15% at the inception of the lease, was used to calculate the present value of minimum lease payments, as it was impracticable to determine the implicit interest rate at that time. Consolidated 2012 Finance lease obligation Less: Current portion (Note 21.1) Separate 2011 Taka 5,019,805,838 5,019,805,838 2012 Taka 5,019,805,838 5,019,805,838 Taka 5,019,805,838 5,019,805,838 2011 Taka 5,019,805,838 5,019,805,838 Finance lease obligation as at 31 December 2012 is payable as follows: Present value of Future minimum lease payments Taka 768,431,458 3,375,071,504 9,944,407,110 14,087,910,072 (i) Not later than one year (ii) Later than one year but not later than five years (iii) Later than five years minimum lease Interest Taka 768,431,458 3,375,071,504 4,924,601,272 9,068,104,234 payments Taka 5,019,805,838 5,019,805,838 Finance lease obligation as at 31 December 2011 is payable as follows: Present value of Future minimum lease payments (i) Not later than one year (ii) Later than one year but not later than five years (iii) Later than five years minimum lease Interest Taka 738,296,891 3,254,533,236 10,833,376,835 14,826,206,962 Taka 738,296,891 3,254,533,236 5,813,570,997 9,806,401,124 payments Taka 5,019,805,838 5,019,805,838 21.1 Current portion of finance lease obligation Current portion of finance lease obligation represents the principal amount of lease obligation included in the minimum lease payments falling due within 12 months from the end of the reporting period. Minimum lease payments for fibre optic network were revised in June 2007 with an annual escalation clause resulting in higher lease payments in later parts of the lease tenure. Such increasing cash flow pattern has led to higher amount of interest expense being recognised in the earlier periods and minimum lease payments falling short of the interest amount. Accordingly, current portion of finance lease obligation was nil for 2012 and 2011. Grameenphone Annual Report 2012 | PAGE 113 | Notes to the Financial Statements 22 Deferred tax liabilities Deferred tax assets and liabilities have been recognised and measured in accordance with the provisions of IAS/BAS 12: Income Taxes. Related deferred tax expense/(income) have been disclosed in note 44. Deferred tax assets and liabilities for separate financial statements are attributable to the following: Taxable/(deductible) temporary Carrying amount Tax base difference Taka Taka Taka As at 31 December 2012 Property, plant and equipment (excluding land and CWIP and leased assets) (Note 4) 56,421,391,525 25,009,966,910 31,411,424,615 Property, plant and equipment under finance lease (Note 4) 4,821,493,804 4,821,493,804 Difference for vehicle (Note 22.1) (65,890,590) (65,890,590) 36,167,027,829 Accounts receivable (Note 9) Finance lease obligation (Note 21) Accrued interest on finance lease obligation Asset retirement obligations Provision for incidental expenses Net taxable temporary difference 5,797,875,122 (5,019,805,838) (265,962,156) (51,693,048) (4,281,969,561) 5,844,167,319 - Applicable tax rate (Note 3.8) Deferred tax liabilities As at 31 December 2011 Property, plant and equipment (excluding land and CWIP and leased assets) (Note 4) Property, plant and equipment under finance lease (Note 4) Difference for vehicle (Note 22.1) Accounts receivable (Note 9) Finance lease obligation (Note 21) Accrued interest on finance lease obligation Asset retirement obligations Provisions Net taxable temporary difference (46,292,197) (5,019,805,838) (265,962,156) (51,693,048) (4,281,969,561) 26,501,305,029 35% 9,275,456,760 56,717,406,917 5,156,017,162 (74,547,280) 24,371,533,908 - 5,350,043,235 (5,019,805,838) (215,643,579) (47,619,576) (14,481,616,392) 5,499,444,974 (11,752,424,605) Applicable tax rate (Note 3.8) Deferred tax liabilities 32,345,873,009 5,156,017,162 (74,547,280) 37,427,342,891 (149,401,739) (5,019,805,838) (215,643,579) (47,619,576) (2,729,191,787) 29,265,680,372 35% 10,242,988,130 As per the provisions of Income Tax Ordinance 1984 (ITO), any income derived from the business of software development and Information Technology Enabled Services (ITES) is subject to tax exemption until 30 June 2015 and hence deferred tax liability for GPIT is not considered. 22.1 Difference for vehicle This represents the permanent difference related to sedan cars, not plying for hire, owned by GP. As per the provisions of Income Tax Ordinance 1984, depreciation on such cars is allowed only up to certain limit of cost (currently Tk. 2 million per car) of such cars for tax purpose. Difference for vehicle represents the amount of depreciated cost exceeding such limits. 23 Other Liabilites Consolidated 2012 2011 Taka Taka Asset retirement obligations (Note 23.1) 110,951,466 104,716,420 Provision for incidental expenses 4,281,969,561 2,729,191,787 Employee benefits - provision for gratuity (Note 23.2) 4,392,921,027 2,833,908,207 | PAGE 114 | Grameenphone Annual Report 2012 Separate 2012 2011 Taka Taka 110,951,466 104,716,420 4,281,969,561 2,729,191,787 4,392,921,027 2,833,908,207 Notes to the Financial Statements 23.1 Asset retirement obligations (ARO) Opening balance Provision made during the year Adjustment/payment made during the year Closing balance Consolidated 2012 2011 Taka Taka 104,716,420 162,876,392 10,711,824 24,189,972 115,428,244 187,066,364 (4,476,778) (82,349,944) 110,951,466 104,716,420 Separate 2012 2011 Taka Taka 104,716,420 162,876,392 10,711,824 24,189,972 115,428,244 187,066,364 (4,476,778) (82,349,944) 110,951,466 104,716,420 Grameenphone recognises asset retirement obligations (ARO) in respect of roof-top base stations and office space for any constructive and/or legal obligations for dismantling, removal or restoration incurred by the company as a consequence of installing or constructing the sites. ARO is measured at the present value of expected cash out flows required to settle such obligations. Unwinding of the discount is charged as financial expense in the profit or loss. 23.2 Employee benefits - provision for gratuity Opening balance Provisions made during the year Transfer to fund during the year Closing balance 24 Trade and other payables Liability for capital expenditure (Note 24.1) Payable for expenses: Interconnection charges Revenue sharing with content providers International roaming services Training and travel expenses Sales and promotional expenses Consultancy and professional fees Cost of SIM card, scratch card, handsets etc. Office and general expenses PCM related expenses Network operations and maintenance Payable for others: Tax deducted at source from suppliers VAT deducted at source from suppliers Payables for bills pay receipt Retention money from suppliers 393,488,710 393,488,710 (393,488,710) - 365,599,706 365,599,706 (365,599,706) - 364,452,293 364,452,293 (364,452,293) - 345,240,164 345,240,164 (345,240,164) - 11,097,944,186 5,666,817,629 11,075,188,078 5,645,629,609 58,089,894 83,580,845 61,811,271 33,217,288 206,975,908 4,594,131,200 134,041,239 206,828,711 30,036,864 389,376,322 5,798,089,542 32,468,286 211,002,698 69,331,739 38,141,067 151,785,409 3,381,308,109 249,980,238 203,824,590 56,996,185 364,378,386 4,759,216,707 58,089,894 126,647,436 61,811,271 31,303,572 206,975,908 4,428,194,013 134,041,239 193,236,942 30,036,864 374,889,592 5,645,226,731 32,468,286 233,864,396 69,331,739 36,481,195 150,195,815 3,278,699,664 249,980,238 194,689,584 56,996,185 360,989,513 4,663,696,615 128,661,975 86,822,610 33,412,027 24,403,489 273,300,101 17,169,333,829 244,368,578 105,660,831 21,236,584 43,033,714 414,299,707 10,840,334,043 128,661,975 86,822,610 33,412,027 24,403,489 273,300,101 16,993,714,910 244,368,578 105,660,831 21,236,584 43,033,714 414,299,707 10,723,625,931 24.1 This includes liability for the renewal of Telecom licence and spectrum-2011. 25 Short-term bank loan Short-term bank loan includes loan of Tk. 1,295,000,000 from Citibank N.A., Tk. 1,500,000,000 from Eastern Bank Ltd., Tk. 1,000,000,000 from Hongkong and Shanghai Banking Corp. and Tk. 2,000,000,000 from Souteast Bank Ltd. for various operational purposes. Interest rates for these loans vary from 13.50% to 14.75%. 26 Payable to government and autonomous bodies Bangladesh Telecommunication Regulatory Commission (BTRC) Frequency and spectrum charges (Note 25.1) Revenue sharing (Note 25.2) 389,029,443 1,927,617,475 2,316,646,918 Supplementary duty on SIM card 180,587,886 Share of sub-lease rent payable to Bangladesh Railway 10,808,338 Payable for Bills Pay receipt 367,353,896 2,875,397,038 295,992,451 1,620,995,267 1,916,987,718 2,535,910,188 7,516,089 353,691,950 4,814,105,945 389,029,443 1,927,617,475 2,316,646,918 180,587,886 10,808,338 367,353,896 2,875,397,038 295,992,451 1,620,995,267 1,916,987,718 2,535,910,188 7,516,089 353,691,950 4,814,105,945 26.1 Frequency and spectrum charges This relates to charges payable to BTRC for use of frequency and spectrum allocated to the company and roaming line rent. Grameenphone Annual Report 2012 | PAGE 115 | Notes to the Financial Statements 26.2 Revenue sharing As per the operating licence agreement as amended on 16 April 2006, GP shares 5.5 % of its collected rent and call charges with BTRC. Under the 2G licence renewal guidelines, additional 1% of revenue is to be contributed to Social Obligation Fund. Revenue sharing and Social Obligation Fund under the renewal guidelines is effective from the date of licence renewal. 27 Unearned revenue This includes mainly the unused portion of scratch cards, flexi load and advance post paid bills received for which services have not yet been provided. 28 VAT payable This represents VAT amount payable to NBR arising from provision of services by the company that are subject to VAT. 29 Income tax provision Consolidated 2012 Taka Movement of income tax provision is shown as under: Opening balance 17,806,349,160 Provision made during the year 13,656,178,843 31,462,528,003 Paid during the year (incl. tax deducted at source) (13,565,042,041) Closing balance 17,897,485,962 Separate 2011 Taka 13,396,693,877 15,073,255,644 28,469,949,521 (10,663,600,361) 17,806,349,160 2012 Taka 17,805,122,197 13,652,756,875 31,457,879,072 (13,561,442,504) 17,896,436,568 2011 Taka 13,396,161,393 15,070,341,426 28,466,502,819 (10,661,380,622) 17,805,122,197 30 Accrued interest Accrued interest includes Tk. 265,962,156 (2011 : Tk. 215,643,579 ) representing interest on finance lease obligation. 31 Other liabilities Unclaimed dividend Other external liabilities (Note 31.1) 85,948,797 47,620,563 133,569,360 52,815,658 45,734,208 98,549,866 85,948,797 31,146,836 117,095,633 52,815,658 28,158,036 80,973,694 31.1 Other external liabilities Other external liabilities include group's payables to Telenor Start II AS for Cellbazaar operations, withholding tax and VAT, liabilities for share money refund, advance from customers etc. 32 Deferred connection revenue Opening balance Addition during the year 542,973,536 224,013,663 766,987,199 (280,232,271) 486,754,928 581,904,397 221,969,943 803,874,340 (260,900,804) 542,973,536 542,973,536 224,013,663 766,987,199 (280,232,271) 486,754,928 581,904,397 221,969,943 803,874,340 (260,900,804) 542,973,536 33 Provisions Commission and other operational expenses 112,324,637 Cost of SIM card, scratch card, handsets etc. 1,022,449,774 Interconnection and roaming cost 1,893,806,815 Personnel expenses (Note 33.1) 967,587,854 Training and travelling expenses 59,606,809 Sales and promotional expenses 1,563,032,206 Consultancy and professional fees 499,636,192 Network operations and maintenance 2,549,008,032 Capital expenditure 2,378,970,930 Office and general expenses (Note 33.2) 1,758,009,426 Lease rent to Power Grid Company of Bangladesh Ltd. 13,411,614 12,817,844,289 86,210,595 1,467,605,297 1,987,871,149 1,088,055,366 71,457,383 837,556,535 254,114,389 1,884,811,891 3,376,793,523 889,188,708 9,717,987 11,953,382,823 112,324,637 1,022,449,774 1,893,806,815 845,651,658 56,208,767 1,563,032,206 483,674,968 2,196,553,471 2,432,327,399 1,753,712,504 13,411,614 12,373,153,813 86,210,595 1,467,605,297 1,987,871,149 992,202,647 70,906,726 837,556,535 231,153,891 1,808,695,969 3,376,793,523 883,710,286 9,717,987 11,752,424,605 Recognised as revenue during the year Closing balance 33.1 Personnel expenses This includes provision for bonus, earned leave encashment, any unpaid salary and other personnel related expenses. | PAGE 116 | Grameenphone Annual Report 2012 Notes to the Financial Statements 33.2 Office and general expenses Provision for office and general expenses includes provision for vehicle running expenses, stationery, utility, communication expenses etc. 34 Revenue Consolidated Traffic revenue -Post paid -Pre paid Subscription revenue -Post paid Connection revenue -Post paid -Pre paid Roaming revenue -Inbound -Outbound Interconnection revenue -Post paid -Pre paid Other mobile revenue -Customer support revenue -SMS and MMS revenue -Internet and data revenue -VAS and other revenue (Note 34.1) Non- mobile revenue -Sale of handset -Sale of data card -Sale of vehicle tracking systems -Infrastructure sharing revenue -Commissions -Broadband internet revenue -Bills pay service -IT service maintenance fee (Note 34.2) Separate 2012 Taka 2011 Taka 2012 Taka 2011 Taka 2,762,717,491 70,651,009,703 73,413,727,194 2,671,896,715 69,746,817,670 72,418,714,385 2,762,717,491 70,651,009,703 73,413,727,194 2,671,896,715 69,746,817,670 72,418,714,385 558,861,471 566,479,749 558,861,471 566,479,749 3,961,339 275,582,188 279,543,527 3,902,385 262,344,039 266,246,424 3,961,339 275,582,188 279,543,527 3,902,385 262,344,039 266,246,424 470,577,725 320,221,749 790,799,474 417,108,357 321,584,002 738,692,359 470,577,725 320,221,749 790,799,474 417,108,357 321,584,002 738,692,359 156,364,541 9,016,600,368 9,172,964,909 132,963,093 8,543,517,399 8,676,480,492 156,364,541 9,016,600,368 9,172,964,909 132,963,093 8,543,517,399 8,676,480,492 11,589,718 1,034,076,513 2,105,209,551 2,352,775,354 5,503,651,136 11,715,274 953,238,279 1,560,131,157 1,586,704,168 4,111,788,878 11,589,718 1,034,076,513 2,105,209,551 2,352,775,354 5,503,651,136 11,715,274 953,238,279 1,560,131,157 1,586,704,168 4,111,788,878 10,006,363 249,165,370 15,938,907 1,456,810,024 4,291,590 2,199,434 30,976,944 431,509,413 2,200,898,045 91,920,445,756 826,107,532 279,900,439 18,929,131 1,086,281,712 1,945,796 387,996 14,745,882 52,916,151 2,281,214,639 89,059,616,926 10,006,363 249,165,370 15,938,907 1,456,810,024 4,291,590 2,199,434 30,976,944 1,769,388,632 91,488,936,343 826,107,532 279,900,439 18,929,131 1,086,281,712 1,945,796 387,996 14,745,882 2,228,298,488 89,006,700,775 Grameenphone Annual Report 2012 | PAGE 117 | Notes to the Financial Statements 34.1 VAS and other revenue Value Added Service (VAS) revenue includes revenue from content sale (e.g. medical services and music download services, news service, and other contents), call block service, mobile back-up service etc. 34.2 IT service maintenance fee This represents revenue earned by the group on account of IT services provided to external customers, both foreign and local. 35 Direct cost of revenue Consolidated 2012 2011 Taka Taka Cost of interconnection (Note 35.1) 3,924,000,684 3,816,501,489 Cost of SIM card, scratch card, handset etc. (Note 35.2) 1,238,539,246 2,362,735,807 International roaming cost (Note 35.3) 247,696,544 226,833,866 Licence fees and spectrum charges 1,277,984,381 775,692,609 Revenue sharing with BTRC 5,878,277,626 4,779,925,045 Dealers' and agents' commission 5,578,580,587 5,427,228,305 Revenue sharing with content providers and others 419,603,180 263,587,723 18,564,682,248 17,652,504,844 Separate 2012 2011 Taka Taka 3,924,000,684 3,816,501,489 1,238,539,246 2,362,735,807 247,696,544 226,833,866 1,277,984,381 775,692,609 5,878,277,626 4,779,925,045 5,578,580,587 5,427,228,305 438,495,158 280,112,858 18,583,574,226 17,669,029,979 35.1 Cost of interconnection This represents the amount payable to the other operators (including interconnection exchange and international gateway operators) for outgoing off-net calls (including international calls) made by GP subscribers. Rates for interconnection charges are guided by BTRC directives. Cost of interconnection is measured on the basis of actual outgoing off-net traffic information. 35.2 Cost of SIM card, scratch card, handset etc. SIM card Scratch card Handset, data card and other devices 716,447,681 251,170,669 270,920,896 1,238,539,246 1,128,784,262 146,622,839 1,087,328,706 2,362,735,807 716,447,681 251,170,669 270,920,896 1,238,539,246 1,128,784,262 146,622,839 1,087,328,706 2,362,735,807 35.3 International roaming cost This represents the roaming charges payable to the roaming partners for use of roaming partners' network by GP subscribers. 36 Network operation and maintenance expenses Rent (Note 36.1) 906,407,229 Electricity charges 1,328,436,508 Operation and maintenance - base station 903,444,052 Operation and maintenance - switch 858,635,204 Operation and maintenance - optical fibre network 90,421,869 Network quality maintenance expenses 2,636,969,685 PCM operation and maintenance 8,106,744 Lease rent for submarine cable 213,241,503 6,945,662,794 | PAGE 118 | Grameenphone Annual Report 2012 730,650,954 1,298,616,406 916,432,229 1,374,529,390 50,967,789 1,924,216,734 8,519,947 182,198,508 6,486,131,957 906,407,229 1,328,436,508 903,444,052 858,635,204 90,421,869 2,956,248,095 8,106,744 213,241,503 7,264,941,204 730,650,954 1,298,616,405 916,432,229 1,374,529,390 50,967,789 2,201,684,222 8,519,947 182,198,508 6,763,599,444 Notes to the Financial Statements 36.1 Rent Rent includes location rent for base stations, mobile switching centres (switch) and other locations. Future minimum lease payments under non cancellable operating lease agreements for such locations are payable as follows: Consolidated (i) Not later than one year (ii) Later than one year but not later than five years (iii) Later than five years 37 Separate 2012 2011 2012 2011 Taka Taka Taka Taka 489,449,041 494,108,833 489,449,041 494,108,833 1,469,681,797 1,818,562,622 1,469,681,797 1,818,562,622 3,777,419,776 3,423,705,657 3,777,419,776 3,423,705,657 5,736,550,614 5,736,377,112 5,736,550,614 5,736,377,112 11,206,346,880 13,113,781,076 11,066,313,175 13,039,469,227 2,813,251,492 586,436,259 2,795,752,375 585,066,214 14,019,598,372 13,700,217,335 13,862,065,550 13,624,535,441 Depreciation and amortisation Cost of network operation Depreciation of property, plant and equipment Amortisation of intangible assets Operating expenses Depreciation of property, plant and equipment 548,522,952 727,048,292 522,900,664 715,189,362 Amortisation of intangible assets 608,777,548 610,668,989 609,011,637 610,668,989 1,157,300,500 1,337,717,281 1,131,912,301 1,325,858,351 15,176,898,872 15,037,934,616 14,993,977,851 14,950,393,792 70,071,621 75,212,038 70,071,621 75,212,038 27,363,540 38 Other income, net Rental income from sublease of fibre optic network, net Rental income from GPIT - - 27,363,540 3,324,067 6,437,659 3,324,067 6,437,659 73,395,688 81,649,697 100,759,228 109,013,237 6,759,496,388 6,482,742,826 6,549,913,896 6,240,380,887 98,907,851 97,865,470 98,907,851 97,865,470 Rent (Note 39.1) 279,577,864 288,626,433 277,115,152 279,334,425 Office maintenance and running expenses 709,955,309 698,916,489 698,827,550 690,932,783 Travelling expenses 217,095,809 130,876,971 187,964,532 119,269,855 Vehicle running expenses 593,326,777 507,164,688 557,537,746 483,160,790 Franchisee fees and others 39 General and administrative expenses Personnel expenses Employee training and ancillary expenses Telephone and communication Printing, postage and stationery Legal and professional fees (Note 39.2) Consultancy fees Audit fees Meeting expenses (Note 39.3) Entertainment expenses Revenue collection charges Bad debt expense (Note 39.4) 81,718,333 77,522,440 81,718,333 77,522,440 104,334,364 138,663,492 95,341,643 132,232,634 125,113,507 98,839,798 74,453,993 46,274,429 899,266,567 670,682,365 899,266,567 670,682,365 2,260,000 2,325,000 1,800,000 1,800,000 52,095,686 67,602,757 52,095,686 67,602,757 17,460,423 18,819,621 15,847,222 18,207,033 11,788,917 13,891,795 11,788,917 13,891,795 (58,136,191) 15,300,696 (58,136,191) 15,300,696 9,894,261,604 9,309,840,841 9,544,442,897 8,954,458,359 39.1 Rent Rent includes rent for office, warehouse, Grameenphone Center (GPC), Grameenphone Service Desk (GPSD), info-centre and guest houses. Future minimum lease payments under non cancellable operating lease agreements for such locations are payable as follows: (i) Not later than 1 year (ii) Later than 1 year but not later than 5 years (iii) Later than 5 years 271,860,208 242,291,241 271,860,208 239,828,522 811,320,467 777,732,575 811,320,467 769,215,673 480,064,337 550,358,799 480,064,337 550,358,799 1,563,245,011 1,570,382,615 1,563,245,011 1,559,402,994 39.2 Legal and professional fees Legal and professional fees include fees for legal advice and other professional services received time to time from lawyers, auditors and other professionals. Grameenphone Annual Report 2012 | PAGE 119 | Notes to the Financial Statements 39.3 Meeting expenses These include expenses for board meetings of the group amounting to Tk. 3,792,570 (2011: Tk. 2,720,704), and other meetings of the group (including AGM) Tk. 48,303,116 (2011: Tk. 64,882,053). 39.4 Bad debt expense Consolidated Separate 2012 2011 2012 2011 Taka Taka Taka Taka Provision made/(reversed) during the year (32,752,703) 42,622,969 (32,752,703) 42,622,969 Recovery of bad debt during the year (25,383,488) (27,322,273) (25,383,488) (27,322,273) (58,136,191) 15,300,696 (58,136,191) 15,300,696 6,555,229,928 Bad debt expense Provision for doubtful debts has been made as per policy of the group mentioned in Note 3.5. 40 Selling and distribution expenses Sales, marketing and representation costs (Note 40.1) 5,968,028,058 6,555,229,928 5,968,028,058 Advertisements 1,235,712,917 988,117,456 1,207,205,348 956,851,883 Business development and promotional expenses 584,003,402 539,009,380 553,166,621 524,939,769 7,787,744,377 8,082,356,764 7,728,400,027 8,037,021,580 40.1 Sales, marketing and representation costs This primarily includes subsidies provided by GP in connection with acquiring new subscribers. 41 Finance income/(expense), net Finance charge - lease Other finance charges (Note 41.1) (788,615,469) (779,099,154) (788,615,469) (3,184,795,847) (190,075,708) (3,184,100,924) (189,519,684) (3,973,411,316) (969,174,862) (3,972,716,393) (968,618,838) 667,195,024 1,958,770,985 658,069,777 1,950,999,741 (3,306,216,292) 989,596,123 (3,314,646,616) 982,380,903 Finance income (779,099,154) 41.1 This includes mainly interest charged in relation to the periodic unwinding of liability to acquire Telecom licence and spectrum-2011 and interest on short-term bank loan. 42 Foreign exchange gain/(loss) Realised gain/ (loss) Unrealised gain/ (loss) 44,588,768 (140,512,723) 43,028,786 (140,401,481 (220,022,338) (508,039,810) (214,405,847) (511,023,366) (175,433,570) (648,552,533) (171,377,061) (651,424,847) 43 Gain on disposal of property, plant and equipment Disposal proceeds 204,121,264 118,220,726 203,744,365 118,181,872 (153,645,902) (25,499,763) (152,319,170) (25,405,152) 50,475,362 92,720,963 51,425,195 92,776,720 Current tax expenses (Note 3.8) 13,656,178,843 15,073,255,644 13,652,756,875 15,070,341,426 Deferred tax expenses/(income) (967,531,367) (958,095,384) (967,531,367) (958,095,384) 12,688,647,476 14,115,160,260 12,685,225,508 14,112,246,042 Profit for the year (Taka) 17,504,769,271 18,891,102,082 17,354,535,376 19,052,697,592 Weighted average number of shares (Note 45.1) 1,350,300,022 1,350,300,022 1,350,300,022 1,350,300,022 Basic and diluted earnings per share (Note 3.16) 12.96 13.99 12.85 14.11 Carrying amount of the assets disposed off 44 Income tax expense 45 Earnings per share | PAGE 120 | Grameenphone Annual Report 2012 Notes to the Financial Statements 45.1 Weighted average number of ordinary shares The weighted average number of ordinary shares outstanding during the period is the number of ordinary shares outstanding at the beginning of the period, adjusted by the number of ordinary shares issued during the period multiplied by a time-weighting factor. The time-weighting factor is the number of days that the shares are outstanding as a proportion of the total number of days in the period. 45.2 Diluted earnings per share No diluted earnings per share is required to be calculated for the periods presented as GP has no dilutive potential ordinary shares. 46 Financial risk management The management has overall responsibility for the establishment and oversight of the group's risk management framework. The group's risk management policies are established to identify and analyse the risks faced by the group, to set appropriate risk limits and controls, and to monitor risks and adherence to limits. Risk management policies, procedures and systems are reviewed regularly to reflect changes in market conditions and the group's activities. This note presents information about the group's exposure to each of the above risks, the group's objectives, policies and processes for measuring and managing risk, and the group's management of capital. The company has exposure to the following risks from its use of financial instruments: l Credit risk l Liquidity risk l Market risk 46.1 Credit risk Credit risk is the risk of a financial loss to the group if a customer or counterparty to a financial instrument fails to meet its contractual obligations, and arises principally from the group's receivables from subscribers, interconnect operators, roaming partners, dealers and IT service customers. Management has a credit policy in place and the exposure to credit risk is monitored on an ongoing basis. In monitoring credit risk, debtors are grouped according to their risk profile, i.e. their legal status, financial condition, ageing profile etc. Accounts receivable are mainly related to the group's subscribers/customers, interconnect operators and roaming partners for provision of services, while other receivables represent receivable for accrued interest and receivables arising from external parties other than for services. The group's exposure to credit risk on accounts receivables is mainly influenced by the individual payment characteristics of post paid subscribers and interconnect operators. Interconnection receivables are normally realised within 3 months from when they are invoiced. The group employs financial clearing house to minimise credit risk involving collection of roaming receivables. The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the statement of financial position. a) Exposure to credit risk The carrying amount of financial assets represents the maximum credit exposure. The maximum exposure to credit risk at the reporting date was: Consolidated Separate 2012 2011 2012 2011 Taka Taka Taka Taka 5,017,905,585 4,573,833,235 5,017,905,585 4,573,833,235 430,164,458 Accounts receivable, net Receivables for interconnection Receivables for post paid and others 345,009,382 430,164,458 345,009,382 Receivables for infrastructure sharing 384,615,911 311,685,379 384,615,911 311,685,379 Receivables for sub lease of fibre optic network 40,286,317 29,062,072 40,286,317 29,062,072 427,350,837 17,199,287 10,057,927 5,298,091 6,215,168,032 5,361,944,431 5,797,875,122 5,350,043,235 722,755,828 366,830,344 1,089,586,172 123,972,426 82,355,578 143,711,912 3,558,901,113 11,213,695,233 655,629,774 260,695,250 916,325,024 129,157,944 77,353,046 181,856,969 8,050,172,142 14,716,809,556 795,413,672 366,830,344 1,162,244,016 109,947,426 73,550,075 143,711,912 3,295,522,618 10,582,851,169 893,860,251 260,695,250 1,154,555,501 126,457,944 73,321,638 181,856,969 7,623,748,644 14,509,983,931 Others receivable for non-mobile service Other receivables Other receivables- other than Telenor entities Receivable from other Telenor entities Deposit for bank guarantee Security deposits for utilities and services Short term investment Cash at bank Grameenphone Annual Report 2012 | PAGE 121 | Notes to the Financial Statements Exposure to credit risk (Contd..) The maximum exposure to credit risk for accounts receivable as at the statement of financial position date by geographic regions was: Consolidated Separate 2012 2011 2012 2011 Taka Taka Taka Taka Domestic 5,749,375,071 5,075,800,911 5,348,919,342 5,071,087,730 Asia 223,764,185 103,373,043 222,903,185 103,373,043 Europe 178,020,929 120,732,219 162,044,748 113,544,204 Australia 6,119,156 25,303,518 6,119,156 25,303,518 America 54,857,961 34,551,809 54,857,961 34,551,809 Africa 3,030,730 2,182,931 3,030,730 2,182,931 6,215,168,032 5,361,944,431 5,797,875,122 5,350,043,235 b) i) Ageing of receivables The ageing of gross interconnection receivables as at the statement of financial position date was: Not past due 821,056,038 807,439,188 821,056,038 0-30 days past due 801,990,626 815,513,748 801,990,626 31-60 days past due 661,001,756 668,525,928 661,001,756 61-90 days past due 304,555,058 258,366,626 304,555,058 91-180 days past due 845,966,122 683,144,151 845,966,122 181-365 days past due 778,086,669 1,068,850,713 778,086,669 over 365 days past due 946,997,809 490,153,290 946,997,809 5,159,654,077 4,791,993,644 5,159,654,077 807,439,188 815,513,748 668,525,928 258,366,626 683,144,151 1,068,850,713 490,153,290 4,791,993,644 The ageing of gross receivable for post paid and others as at the statement of financial position date was: Not past due 98,942,840 133,455,022 98,942,840 0-30 days past due 55,930,221 35,564,149 55,930,221 31-60 days past due 35,014,144 78,401,168 35,014,144 61-90 days past due 16,674,179 34,172,586 16,674,179 91-180 days past due 31,452,855 44,291,898 31,452,855 181-365 days past due 39,058,412 45,531,535 39,058,412 over 365 days past due 111,470,567 103,130,705 111,470,567 388,543,217 474,547,063 388,543,217 133,455,022 35,564,149 78,401,168 34,172,586 44,291,898 45,531,535 103,130,705 474,547,063 iii) The ageing of gross receivables for infrastructure sharing as at the statement of financial position date was: Not past due 298,449,199 205,715,835 298,449,199 0-30 days past due 42,320,121 84,955,412 42,320,121 31-60 days past due 38,879,961 10,428,967 38,879,961 61-90 days past due 7,619,721 91-180 days past due 2,483,315 455,620 2,483,315 181-365 days past due 2,483,315 2,419,409 2,483,315 over 365 days past due 90,415 384,615,911 311,685,379 384,615,911 205,715,835 84,955,412 10,428,967 7,619,721 455,620 2,419,409 90,415 311,685,379 ii) iv) The ageing of gross receivables for sub lease of fibre optic network as at the statement of financial position date was: Not past due 6,705,784 293,166 6,705,784 293,166 0-30 days past due 7,348,519 8,359,316 7,348,519 8,359,316 31-60 days past due 10,634,292 9,232,431 10,634,292 9,232,431 61-90 days past due 1,631,238 2,796,388 1,631,238 2,796,388 91-180 days past due 3,898,182 6,197,015 3,898,182 6,197,015 181-365 days past due 4,586,320 708,182 4,586,320 708,182 over 365 days past due 10,901,767 7,360,726 10,901,767 7,360,726 45,706,102 34,947,224 45,706,102 34,947,224 c) Impairment losses Impairment losses on the above receivables were recognised as per the group policy mentioned in Note 3.5. Quantitative disclosure for such impairment losses has been given in Note 9.1 to Note 9.6 of these financial statements. | PAGE 122 | Grameenphone Annual Report 2012 8,195,000,000 Short-term bank loan 779,651,771 133,569,360 Accrued interest Other liabilities December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 December 2013 June 2013 June 2027 Maturity date As at 31 December 2012 N/A N/A N/A N/A N/A N/A N/A N/A N/A 13.5%-14.75% 15% 43,073,062,434 133,569,360 779,651,771 27,855,533 367,353,896 10,808,338 2,316,646,918 273,300,101 5,798,089,543 11,097,944,186 8,195,000,000 14,072,842,788 17,968,101,979 133,569,360 779,651,771 27,855,533 367,353,896 10,808,338 2,316,646,918 204,975,076 3,304,911,040 2,250,647,960 8,195,000,000 376,682,087 Nominal Interest Contractual cash flows rate 6 months or less Taka Taka Exposure to liquidity risk in respect of the separate financial statements as at 31 December 2012 does not vary significantly from above. 34,020,025,483 27,855,533 367,353,896 10,808,338 2,316,646,918 VAT payable Payable for Bills Pay receipt Payable to Bangladesh Railway Payable to BTRC Payable to government and autonomous bodies 273,300,101 5,798,089,542 Payable for expenses Payable for others 11,097,944,186 Liability for capital expenditure Accounts payable 5,019,805,838 Finance lease obligations Carrying amount Taka The following are the contractual maturities of financial liabilities of the group: In extremely stressed conditions, the group may get support from the ultimate parent company (Telenor) in the form of shareholder's loan. credit lines with banks are negotiated accordingly. 11,785,481,842 - - - - - - 68,325,025 2,493,178,503 8,847,296,226 - 376,682,087 6-12 months Taka 798,566,025 - - - - - - - - - - 798,566,025 1-2 years Taka 4,444,848,632 - - - - - - - - - - 4,444,848,632 2-5 years Taka 8,076,063,956 - - - - - - - - - - 8,076,063,956 More than 5 years Taka scheduled commercial banks (Note 50) to ensure payment of obligation in the event that there is insufficient cash to make the required payment. The requirement is determined in advance through cash flow projections and sufficient cash and cash equivalents to meet expected operational expenses, including financial obligations through preparation of the cash flow forecast. Moreover, the group seeks to maintain short term lines of credit with have sufficient liquidity to meet its liabilities when due, under both normal and stressed conditions, without incurring unacceptable losses or risking damage to the group's reputation. Typically, the group ensures that it has Liquidity risk is the risk that the group will not be able to meet its financial obligations as they fall due. The group's approach to managing liquidity (cash and cash equivalents) is to ensure, as far as possible, that it will always 46.2 Liquidity risk Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 123 | | PAGE 124 | Grameenphone Annual Report 2012 98,549,866 Other liabilities 21,163,714,502 226,869,648 2,699,959,350 353,691,950 7,516,089 1,916,987,718 Accrued interest VAT payable Payable for Bills Pay receipt Payable to Bangladesh Railway Payable to BTRC Payable to government and autonomous bodies 414,299,707 4,759,216,707 Payable for expenses Payable for others 5,666,817,629 5,019,805,838 Carrying amount Taka Liability for capital expenditure Accounts payable Finance lease obligations Liquidity risk (contd…) December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 December 2012 June 2027 Maturity date As at 31 December 2011 N/A N/A N/A N/A N/A N/A N/A N/A N/A 30,970,115,625 98,549,865 226,869,648 2,699,959,350 353,691,950 7,516,089 1,916,987,718 414,299,707 4,759,216,707 5,666,817,629 15% 14,826,206,962 12,444,971,515 98,549,865 226,869,648 2,699,959,350 353,691,950 7,516,089 1,916,987,718 311,615,443 2,731,709,764 3,736,456,884 361,614,804 Nominal Interest Contractual cash flows rate 6 months or less Taka Taka 4,437,234,039 - - - - - - 102,684,264 2,027,506,943 1,930,360,745 376,682,087 6-12 months Taka 768,431,459 - - - - - - - - - 768,431,459 1-2 years Taka 2,486,101,777 - - - - - - - - - 2,486,101,777 2-5 years Taka 10,833,376,835 - - - - - - - - - 10,833,376,835 More than 5 years Taka Notes to the Financial Statements a) (1,027,600,855) (3,672,529,642) (3,674,268,580) (1,628,119,067) (3,674,268,580) 1,738,938 - 1,738,938 (2,002,809,184) (374,690,117) 975,208,329 452,789,663 64,911,560 457,507,106 NOK 4,718,394 - - - 4,718,394 - 4,718,394 - GBP (37,100,513) (49,331,409) (49,319,030) (12,379) 12,230,896 - 12,230,896 - EUR - - (19,516,284) (19,516,284) (19,516,284) - - JPY 131.30 107.98 0.98 Japanese Yen (JPY) 16.60 EURO (EUR) 82.40 80.30 US Dollar (USD) Norwegian Kroner (NOK) Great Britain Pound (GBP) Taka 1.11 108.03 128.83 15.64 31 December 2011 Taka Exchange rate as at 31 December 2012 The following significant exchange rates have been applied: Exposure to currency risk as at 31 December 2012 in respect of the separate financial statements does not vary significantly from above. * Payable to other Telenor entities represents payable for business service costs, consultancy fees etc. which are included mainly in accounts payable. Net exposure Trade and other payables for expenses Payable to other Telenor entities* Foreign currency denominated liabilities Cash at bank Accounts receivable Receivable from Telenor entities Foreign currency denominated assets USD As at 31 December 2012 The group's exposure to foreign currency risk was as follows based on notional amounts (in Taka): i) Exposure to currency risk (1,709,767,789) (2,571,497,680) (2,210,062,718) (361,434,962) 861,729,891 378,199,408 148,271,773 335,258,710 USD (184,432,037) (184,432,037) - (184,432,037) - - - - NOK 5,965,707 - - - 5,965,707 - 5,965,707 - GBP - 2,388,019 - 2,388,019 - EUR (70,786,245) (73,174,264) (73,174,264) As at 31 December 2011 (6,326,857) (6,326,857) (6,326,857) - - - - - JPY The group is exposed to currency risk on certain revenues and purchases such as roaming revenues and expenses, telecom equipment purchases, network related costs and interest expense and IT service revenue. Majority of the company's foreign currency transactions are denominated in USD and relate to procurement of capital items from abroad. The group also has exposure in NOK relating to business service costs and consultancy costs. The group maintains USD bank accounts where all receipts from international roaming services and IT service fees are deposited in and all corresponding payments are made from. Currency risk Market risk is the risk that the fair value of future cash flows of a financial instrument will fluctuate because of changes in market prices. Market risk comprises three types of risks: currency risk, interest rate risk and other price risk. The objective of market risk management is to manage and control market risk. 46.3 Market risk Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 125 | Notes to the Financial Statements Market risk (Contd..) ii) Foreign exchange rate sensitivity analysis for foreign currency expenditures A change of 10 basis points in foreign currencies would have increased/ (decreased) equity and profit or loss of the group by the amounts shown below. This analysis assumes that all other variables, in particular interest rates remain constant. Profit or loss Equity 10 bp increase 10 bp decrease 10 bp increase 10 bp decrease 2012 Taka Taka Taka Taka Expenditures denominated in USD (1,027,601) 1,027,601 (1,027,601) 1,027,601 Expenditures denominated in NOK (3,672,530) 3,672,530 (3,672,530) 3,672,530 Expenditures denominated in GBP 4,718 (4,718) 4,718 (4,718) Expenditures denominated in EURO (37,101) 37,101 (37,101) 37,101 Expenditures denominated in JPY (19,516) 19,516 (19,516) 19,516 (4,752,029) 4,752,029 (4,752,029) 4,752,029 Expenditures denominated in USD (1,709,768) 1,709,768 (1,709,768) 1,709,768 Expenditures denominated in NOK (184,432) 184,432 (184,432) 184,432 Expenditures denominated in GBP 5,966 (5,966) 5,966 (5,966) (70,786) 70,786 (70,786) 70,786 (6,327) 6,327 (6,327) 6,327 (1,965,347) 1,965,347 (1,965,347) 1,965,347 Exchange rate sensitivity 2011 Expenditures denominated in EURO Expenditures denominated in JPY Exchange rate sensitivity b) Interest rate risk Interest rate risk is the risk that arises due to changes in interest rates on borrowings. The group is not significantly exposed to fluctuation in interest rates as it has neither floating interest rate bearing financial liabilities nor entered into any type of derivative instrument in order to hedge interest rate risk as at the reporting date. Profile As at 31 December 2012, the interest rate profile of the group's interest bearing financial instruments was: Carrying amount As at As at 31 December 2012 31 December 2011 Taka Taka Fixed rate instruments Financial assets Short term investment 143,711,912 181,856,969 8,195,000,000 - Financial liabilities Short term bank loan | PAGE 126 | Grameenphone Annual Report 2012 Notes to the Financial Statements Fair value of financial assets and liabilities of the group together with carrying amount shown in the statement of financial position are as follows: As at 31 December 2012 As at 31 December 2011 Carrying amount Fair value Carrying amount Fair value Taka Taka Taka Taka Financial assets Assets carried at fair value through profit or loss - - - - 143,711,912 143,711,912 181,856,969 181,856,969 Held to maturity assets Short term investment Loans and receivables Accounts receivable, net 6,215,168,032 6,215,168,032 5,361,944,431 5,361,944,431 Other receivables 1,089,586,172 1,089,586,172 916,325,024 916,325,024 123,972,426 123,972,426 129,157,944 129,157,944 82,355,578 82,355,578 77,353,046 77,353,046 - - - - 5,019,805,838 Available-for-sale financial assets Deposit for bank guarantee Security deposit for utilities and services Financial liabilities Liabilities carried at fair value through profit or loss Liabilities carried at amortised costs inance lease obligation 5,019,805,838 5,019,805,838 5,019,805,838 Short-term bank loan 8,195,000,000 8,195,000,000 - Accounts payable 17,169,333,829 N/A* 10,840,334,043 N/A* - Payable to government and 2,875,397,038 N/A* 4,814,105,945 N/A* VAT payable autonomous bodies 27,855,533 N/A* 2,699,959,350 N/A* Accrued interest 779,651,771 N/A* 226,869,648 N/A* Deposit from agents and subscribers 459,383,246 N/A* 455,775,978 N/A* Other liabilities 133,569,360 N/A* 98,549,866 N/A* Interest rates used for determining amortised cost The interest rates used to discount estimated cash flows, when applicable were as follows: Consolidated Finance lease obligations Short term investment 2012 2011 15.00% 12.00%-14.5% Separate 2012 2011 15.00% 15.00% 15.00% 8.50%-13.75% 12.00%-14.5% 8.50%-13.75% * Determination of fair value is not required as per the requirements of IFRS/BFRS 7 : Financial Instruments: Disclosure. However, fair value of such instruments is not likely to be significantly different from the carrying amounts of such instruments. 47 Capital management Group’s policy is to maintain a strong capital base so as to maintain investor, creditor and market confidence and to sustain future development of the business. Capital consists of total equity attributable to the equity holders of the parent. The Board of Directors monitors the level of capital as well as the level of dividend to the ordinary shareholders. In order to maintain or adjust the capital structure, the group may adjust the amount of dividend, return capital to shareholders, issue new shares or obtain long-term debt. No changes were made in the objectives, policies or processes for managing capital during the year ended 2012 and 2011. The group is not subject to any externally imposed capital requirement. Grameenphone Annual Report 2012 | PAGE 127 | Shareholder Shareholder Shareholder Shareholder Shareholder Shareholder Subsidiary Telenor group entity Sharing of licence fees Consultancy service fee IT support revenue Telenor group entity Consultancy and professional service fee Telenor group entity Consultancy fee IT support revenue Nye Telenor Mobile Communications II AS Nye Telenor Mobile Communications III AS | PAGE 128 | Grameenphone Annual Report 2012 Telenor Asia Pte. Ltd. Grameen Telecom Grameen Kalyan Grameen Shakti Grameenphone IT Ltd. Telenor ASA Telenor Consult AS Telenor Shared Service Purchase of IT service, equipments and softwares Cell Bazaar revenue sharing Rental income Dividend payment Dividend payment Commission expense Dividend payment Dividend payment Dividend payment Dividend payment Dividend payment Shareholder Telenor Mobile Communications AS Nature of transactions Nature Name of related parties 48.1 Related party transactions during the year 862,509,004 58,693,044 (6,166,099) 697,400,171 1,279,005 (13,634,402) 301,265,756 625,117,511 - 1,578,035 - 400,529,292 872,765,409 (1,748,431) - 495 495 167,727,003 10,389,744,203 4,838 4,838 4,838 - 341 341 198,940,195 7,157,379,340 3,333 3,333 3,333 2011 Taka 16,951,673,790 Consolidated 11,677,819,722 2012 Taka Separate 816,334,241 6,272,581 - 400,529,292 871,264,292 - 18,891,978 (29,826,253) 1,992,620,402 341 341 198,940,195 7,157,379,340 3,333 3,333 3,333 11,677,819,722 2012 Taka 594,659,938 1,279,005 - 301,265,756 625,021,255 - (29,826,253) 1,123,863,435 495 495 167,727,003 10,389,744,203 4,838 4,838 4,838 16,951,673,790 2011 Taka 48 Related party disclosures During the year ended 31 December 2012, group entered into a number of transactions with related parties in the normal course of business. The names of the related parties, nature of these transactions [expenditures /(revenue)/, receivables/(payables) and dividend payments] and amounts thereof have been set out below in accordance with the provisions of IAS/BAS 24: Related Party Disclosures. Notes to the Financial Statements Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses IT support revenue Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Telenor group entity Roaming revenue Roaming expenses Consultancy and IT service fee Telenor group entity Consultancy service fee Telenor group entity IT service revenue Telenor group entity IT service revenue Telenor group entity IT service revenue Roaming revenue Roaming expenses Digi Telecommunication Kyivstar GSM - Ukraine Telenor d.o.o (YUGMT) Pannon - GSM Telenor Pakistan TAC (Total Access Communication) Telenor Sverige (Europolitan AB) ProMonte GSM Sonofone Unitech Wireless Telenor Telecom Solution Telenor Global Service AS Telenor East Holding AS Telenor Broadcast Holding AS Telenor Serbia Nature of transactions Nature Name of related parties (6,889,617) (141,254) 17,381 - (8,507,073) 6,207,104 (9,581,800) 1,876,532 7,727,180 (1,170,274) 123,156 (2,351,925) 530,755 2,483 (2,092,728) 507,955 (966,957) 4,213,047 (449,699) (1,791,543) 347,020 (198,020) 250,972 (141,254) 17,381 (170,227) 98,448 2011 Taka (9,327,210) 3,658 (6,068,558) (1,578,035) - (10,980,261) 1,076,652 - (901,986) 756,458 (2,568,789) 524,569 (40,308) 9,808 (2,060,633) 630,560 (712,572) 2,005,959 - (660,590) 311,937 (403,161) 329,234 (334,302) 59,086 (223,810) 155,624 (2,637,333) 7,051,614 Consolidated (3,832,767) 1,252,416 2012 Taka Separate (141,254) 17,381 - - 6,207,104 (9,581,800) 1,876,532 7,727,180 (1,170,274) 123,156 (2,351,925) 530,755 2,483 (2,092,728) 507,955 (966,957) 4,213,047 - (1,791,543) 347,020 (198,020) 250,972 (141,254) 17,381 (170,227) 98,448 (3,832,767) 1,252,416 2012 Taka - - - - (10,980,261) 1,076,652 - (901,986) 756,458 (2,568,789) 524,569 (40,308) 9,808 (2,060,633) 630,560 (712,572) 2,005,959 - (660,590) 311,937 (403,161) 329,234 (334,302) 59,086 (223,810) 155,624 (2,637,333) 7,051,614 2011 Taka Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 129 | | PAGE 130 | Grameenphone Annual Report 2012 Receivable for IT equipment Receivable for rent, office running expense, maintenance and others Advance for NERM/others Payable for IT service/equipment Payable for reimbursable expense Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor group entity Accounts payable Accounts receivable Telenor Consult AS Telenor International Center Telenor Shared Service AS Digi Telecommunication Kyivstar GSM - Ukraine Telenor d.o.o (YUGMT) Pannon - GSM Sonofone Telenor Telecom Solution Telenor ASA Subsidiary Grameenphone IT Ltd. Accounts receivable Accounts payable Shareholder Grameen Telecom Nature of transactions Nature Name of related parties 48.2 Receivables/(payables) with related parties 2011 Taka (15,358,762) 2,664,434 (345,287) 2,034,140 (86,086) 377,616 (15,963) 158,863 (28,686) 245,555 (1,559,900) 5,370,087 (4,778,933) 948,924 10,818,345 (399,638) 2,251,838 (243,483) 835,050 (81,554) 347,261 (1,600) 41,823 (6,560) 98,698 (2,301,481) 1,613,410 (3,197,512) - 13,447,237 (703,409,238) 247,604,773 (2,317,511,402) 1,565,499 (2,630,029,760) 28,272,229 (1,042,827,570) 338,223,155 - - 9,674,390 (14,597,354) Consolidated 11,118,069 (16,859,453) 2012 Taka (15,358,762) 2,664,434 (345,287) 2,034,140 (86,086) 377,616 (15,963) 158,863 (28,686) 245,555 (1,559,900) 5,370,087 (4,778,933) - 10,818,345 (876,898,991) 320,059,062 335,558,658 (186,700,624) (9,999,022) (2,630,029,760) 23,500,336 90,821,936 127,337,217 123,430,555 9,674,390 (14,597,354) 2011 Taka (399,638) 2,251,838 (243,483) 835,050 (81,554) 347,261 (1,600) 41,823 (6,560) 98,698 (2,301,481) 1,613,410 (3,197,512) - 13,447,237 (600,804,237) 237,009,722 391,114,950 (161,674,105) (3,999,110) (2,317,511,402) 1,464,289 Separate 11,118,069 (16,859,453) 2012 Taka Notes to the Financial Statements Telenor group entity Accounts receivable Accounts payable Telenor group entity Accounts payable Accounts receivable Telenor group entity Telenor Broadcast Holding AS Telenor Serbia Telenor Start II AS 2,527,007 (745,000) (1,344,281) 1,828,078 (36,744) 954,736 2011 Taka 1,055,975,292 147,800,435 17,586,648 1,221,362,375 2011 Taka (710,395) 1,942,244 7,194,201 (824,000) (2,023,581) 6,868,945 (9,896) 8,316 (37,733) 993,163 (3,978,274) 10,620,210 Consolidated 1,284,794,892 166,016,805 10,980,866 1,461,792,563 2012 Taka Key management personnel includes employees of the rank of Deputy General Manager (DGM) equivalent and above. Short term employee benefits (salary and other allowances) Post employment benefits (provident fund, gratuity etc.) Other long term benefits 48.3 Key management personnel compensation Telenor group entity Accounts payable Accounts receivable Unitech Wireless (12,379) 73,017 10,255,364 Telenor group entity Accounts payable Accounts receivable ProMonte GSM (26,149) 2,836,421 (2,577,097) Telenor group entity Accounts payable Accounts receivable Telenor Sverige (Europolitan AB) (3,720,801) 18,727,895 Receivable for cell Bazaar revenue sharing Telenor group entity Accounts payable Accounts receivable TAC (Total Access Communication) (51,802) 1,405,978 Consolidated Payable for cell Bazaar revenue sharing Telenor group entity Accounts payable Accounts receivable Telenor Pakistan Nature of transactions Nature Name of related parties 2012 Taka Separate 1,127,176,687 146,061,164 9,521,477 1,282,759,328 2012 Taka - - - - (1,344,281) 1,828,078 (12,379) 73,017 (26,149) 2,836,421 (3,720,801) 18,727,895 2011 Taka - - 1,613,014 - (2,023,581) 6,868,945 (9,896) 8,316 (37,733) 993,163 (3,978,274) 10,620,210 (36,744) 954,736 2011 Taka 931,307,570 131,819,375 15,490,623 1,078,617,568 Separate (51,802) 1,405,978 2012 Taka Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 131 | Notes to the Financial Statements 49 Expense/expenditure and (revenue) in foreign currency during the year Consolidated Separate 2012 2011 2012 2011 Taka Taka Taka Taka CIF value of imports SIM card and scratch card 270,875,964 564,982,116 270,875,964 564,982,116 Telecommunication equipment 6,471,203,316 6,100,542,456 6,456,800,816 6,100,542,456 NERM software and other equipment 823,078,669 50,312,157 - - Expenditure in foreign currency Consultancy fee 965,611,921 949,647,478 898,866,003 817,259,881 Consultancy fee - expatriate 816,334,241 594,659,938 816,334,241 594,659,938 Other fee (travel and training) Technical know how International roaming cost 38,273,700 41,851,812 36,875,408 33,212,941 555,669,340 566,933,450 555,669,340 566,933,450 236,156,243 275,719,219 236,156,243 275,719,219 (442,124,663) (432,180,316) (442,124,663) (432,180,316) (25,504,973) (19,092,656) - - Foreign earnings Revenue from roaming partners IT service revenue 50 Credit facilities available as at 31 December 2012 The group enjoys both funded and non-funded short term working capital facilities with 18 banks and 1 non-bank financial institution (2011: 15 banks). The non-funded facilities include Letters of Credit (LC), Shipping Guarantee, Letters of Guarantee and Foreign Exchange Forward Contracts. The funded facilities include overdraft facility, short term loan and import loan. The aggregate amount of available short-term working capital facilities is Tk. 37,657 million (2011: Tk. 26,085 million) of which non-funded limit is Tk. 23,684 million (2011: Tk. 23,097 million) and funded limit is Tk. 20,993 million (2011: Tk. 11,978 million). As per the approval of Board of Directors of GP, the total amount of short-term credit facilities from the above banks is limited to a maximum outstanding limit of USD 250 million (2011: USD 210 million) equivalent for funded portion. Security against short term credit facilities The short-term credit facilities are unsecured and backed by standard charge documents as per terms and conditions set by respective banks and financial institutions. 51 Capital commitments As at the reporting date the group had the following capital commitments: Purchase orders Telecom licence and spectrum-2011 4,122,943,253 4,591,538,463 3,859,557,477 4,227,036,267 - 16,530,120,000 - 16,530,120,000 52 Contingencies The Company and its subsidiary are currently, and may be from time to time, involved in a number of legal proceedings, including inquiries from, or discussions with, governmental authorities that are incidental to their operations. However, save as disclosed below, the Company and its subsidiary are not currently involved in any legal or arbitration proceedings which may have a significant effect on the financial position or profitability of the group but for which any provision has not been recognised in these financial statements. (a) BTRC audit BTRC had an audit carried out of the information system of Grameenphone from April 2011 and issued a letter on 3 October 2011 claiming an amount of Tk. 30,341,108,581 on various grounds. Grameenphone during and after the audit clarified to both BTRC and auditors appointed by BTRC that those observations were framed on wrong basis. Grameenphone disagrees to the claim made by BTRC and responded to the letter requesting BTRC to review the notice. GP also took the issue to the court and the High Court passed an order of status quo valid till 21 May 2013. | PAGE 132 | Grameenphone Annual Report 2012 Notes to the Financial Statements (b) NBR's claim for SIM tax on replacement SIMs National Board of Revenue (NBR) by a letter dated 16 May 2012 claimed SIM tax of Tk. 15,804,391,570 for all replacement SIMs issued during the period from July 2007 to December 2011 alleging that Grameenphone evaded SIM tax by selling new connections in the name of replacement SIMs. GP challenged the demand by a writ petition and the High Court passed a stay order on the operation of the demand valid till 1 April 2013. (c) VAT rebate on 2G licence renewal fee 2G licence of Grameenphone was renewed on 7 August 2012 for the next 15 years effective from November 2011. 100% of the licence renewal fee has been capitalised based on the assumption that GP's VAT exposure will be nil. This assumption is based on the High Court's verdict in February 2012. However, the lawsuit over the VAT rebate mechanism is still pending before the Appellate Division. If Appellate Division ruled that GP would be required to pay VAT and would not get rebate for this VAT, GP's financial exposure for this licence would increase by 15% (i.e. BDT 4,876,800,000) of the licence renewal fee. 53 Other disclosures 53.1 Segment information Business activities of Grameenphone are not organized on the basis of differences in related products and services or differences in geographical areas of operations. Grameenphone essentially provides similar products and services to customers across the country. Management, however, reviews revenue performance of different services as disclosed in these financial statements. 53.2 Number of employees As at 31 December 2012 number of regular employees receiving remuneration of Tk. 36,000 or above per annum was 3,458 (2011: 3,887) for GP and 3,866 (2011: 4,267) for the group. 53.3 Events after the reporting period The Board of Directors of Grameenphone Ltd. at its 131st meeting held on 10 February 2013 proposed final dividend in cash at 50% of the paid-up capital (i.e. BDT 5 per share) for the year 2012. Total cash dividend including the interim dividend at 90% of the paid-up capital thus stands at 140% of the paid-up capital (i.e. BDT 14 per share) for the year 2012. These dividends are subject to final approval by the shareholders at the forthcoming Annual General Meeting of the company. Grameenphone Annual Report 2012 | PAGE 133 | Grameenphone IT Ltd. DIRECTORS’ REPORT FOR THE YEAR ENDED DECEMBER 31, 2012 Dear Shareholders, On behalf of the Board of Directors, Management Team and myself, I welcome you all to the 3rd Annual General Meeting of Grameenphone IT Ltd. (GPIT). We have the pleasure to place herewith the Directors’ Report and Auditors’ Report together with the Audited Financial Statements of the Company for the year ended December 31, 2012 for your consideration, approval and adoption. Positive Macroeconomic Perspective The recent global recession has distressed many economies around the world. Despite an unfavorable global economy, economic growth in Bangladesh is projected to be at 6%, and inflation is expected to calm down to around 7.5 percent in fiscal year 2013. The total ICT spending in Bangladesh in 2011 was 1.09 billion USD which includes spending on software at 73 million USD and spending on IT Services at 248 million USD. Analysis indicates that the total market size of Bangladeshi software and Information Technology Enabled Services (ITES) will be 310 million USD in 2012 with a steady growth (CAGR) of 18% in the coming years. The domestic market is expected to witness a robust 20%-30% growth in the coming years driven by industry maturity, increased competition and the recent regulatory requirements. Although the market is still dominated by hardware, industries like BFSI, Telecom, Enterprise and government sectors are expected to increase their automation and thereby investment in IT services. Recent market surveys conducted by the United Nations, World Bank and Gartner have identified Bangladesh as an upcoming destination for global BPO with huge potentials. Regulatory Environment and Road Map The IT sector continued to receive attention from the government as a thrust sector. The government extended the tax exemption period for IT enabled Services till 2015. However the ICT Policy is yet to be fully implemented. The government continued to emphasize on digitalization initiatives of different public authorities. With the initiation of commercial operation by the International Terrestrial Cable operators, the long pending need for a backup connectivity has been met, and this has opened up a great new opportunity for outsourcing business. The Information and Communication Technology Ministry and Access to Information (A2I) continued to support the IT business sector through a number of initiatives. Several ICT events at the national and international level, including BASIS Soft Expo, Digital World and Positioning Bangladesh, took place in the year and were highly appreciated and participated by international and local companies alike. Though the Government is trying to materialize the Digital Bangladesh promises at every level, poor infrastructure and complex regulatory environment have directly or indirectly slowed down the growth of this sector. The foreign payment policy and process remain as another major challenge for the potential growth of the IT companies. A uniform approach to showcase the strength of the local IT companies to attract international companies to procure more IT and IT enabled solutions from Bangladesh is still absent and requires more attention from the Government and industry associations. Promising Business Result in the Year 2012 The year 2012 brought a major transformation in GPIT in terms of making a footprint in the domestic market. Three focus areas have paved the way: Inspire GPIT Team, Drive business to the sustainable growth, Delight Customer. The Company has focused more on providing stable, high quality services to its largest customer (GP) with 99.9% service availability in the second half of the year. “Customer Centricity” was identified as a key tenet of GPIT’s culture and business mindset. GPIT has delivered BDT 450Mn external revenue in 2012 which was significantly higher than the previous year. GPIT also started making profit in 2012. GPIT Standardization GPIT achieved CMMI® Maturity Level 3 rating appraisal by SEI® in March 2012. CMMI® Maturity Level 3 conformance confirms the company’s ability to provide its customers with the highest quality IT development, infrastructure solutions and services. GPIT achieved ISO 20000:2005 and 27001 Certifications in the year 2011. ISO 27001 ensures protection of customer rights and information security, and ISO 20000 establishes quality in the processes to deliver IT services of higher standards. To enhance the maturity of the processes GPIT has initiated the transition of ISO 20000:2005 to ISO 20000:2011 which will be completed by March 2013. | PAGE 134 | Grameenphone Annual Report 2012 GPIT Directors’ Report Our Products & Services GPIT offers end-to-end IT solutions and services to customers for all their IT needs. On broad category GPIT is focusing on the following products for 2012: 1. System Integration of Enterprise Solutions – ERP, HRMS, Core Banking System, Contact Center, Business Intelligence, Revenue Assurance & Fraud Management (RAFM), Network Inventory Management System (NIMS) 2. Infrastructure Solutions – Server, Storage, Networking, Data Center implementations and management 3. Managed service – Application Development & Maintenance (AD & AM) and Infrastructure Management (IM) For 2013, GPIT is building readiness for BPO, Cloud & Hosted solutions. Global Partnership GPIT aims to be a System Integrator (SI) company to gradually provide end-to-end IT solutions and services in the near future. To become an effective SI company and end-to-end IT services provider, we have fostered partnerships with key OEM vendors like Oracle, Huawei, IBM, Drishti, Temenos, Cisco, and SI partners like PwC and Tech Mahindra. In addition to these focused partners, GPIT has an array of local partners who play an important role in GPIT’s business. Our Employees Our employees are at our top priority. We aim to offer an excellent working environment and a career for our talented resources. Our People Policies and engagement culture have been highly appreciated by all the employees as seen in the recent surveys (77%); and we can also see a reflection of this in our steady retention rate. We continue to provide globally recognized trainings to our employees. And this year we have also taken a blended approach in our competence development process by introducing the “Online Learning” concept. This year we have expanded our “Academic Alliance” portfolio and continued to engage talented young graduates from reputed public and private universities. GPIT’s work culture remains an inspiration for all, and thus innovation is being driven in an open and collaborative manner. Being in the forefront of IT revolution in Bangladesh, we understand our role in developing the future IT leaders of this country. And thus our “Leadership Training” programs foster structured and continuous learning activities. We remain focused on our people, give them the tools to develop their potentials to the fullest extent, and continue to offer career paths accordingly. Investment Risk & Concerns Though the country has witnessed a constant GDP growth rate at around 6% over the last few years and inflation eased to around 7.5% at the end of 2012, some investment risks have been identified. According to the World Bank’s Bangladesh Economic Update, possible intensification of the euro area crisis may deepen Bangladesh’s export slump. Banks are susceptible to credit and market risks due to the global economic vulnerabilities and the capital market volatility has continued. Looming political instability and unrest may depress investments further. GPIT has identified some key risks and uncertainties as listed below, which may hinder its business: 1. Currency fluctuation 2. Regulatory vice and uncertainties 3. Unhealthy practices in the competition field. Contribution to the National Exchequer GPIT had paid a significant contribution to the National Exchequer in 2012. The collective contribution to the National Exchequer up to December 2012 was BDT 147 Million in the form of Income Tax and VAT. Enhanced Value of Shareholders’ Investment The Directors present the financial results of the Company for the year ended December 31, 2012 and the table below: Figures in BDT 2012 Profit available for appropriation 2011 (14,554,475) 126,175,141 Profit /(Loss) during the year 226,379,516 (140,729,616) Total amount available for appropriation 211,825,041 (14,554,475) Profit/(Loss) carried forward 211,825,041 (14,554,475) Grameenphone Annual Report 2012 | PAGE 135 | GPIT Directors’ Report Dividend Though there is an accumulated profit of BDT 211,825,041 for the year ending at December 31, 2012, the Board has decided to retain the same in the company in order to further improve the working capital. Accordingly, no dividend has been considered for the year. Board of Directors & Board Meetings The composition of the Board of Directors who held office during the year was as below: 1. Mr. Tore Johnsen 2. Mr. Frode Stoldal 3. Mr. Tanveer Mohammad 4. Mr. Fridtjof Rusten 5. Dr. Jamaluddin Ahmed FCA, Independent Director We would like to thank Mr. Haroon Bhatti, Mr. Kazi Monirul Kabir, and Mr. Arild Kaale for being part of the Board of Directors in the past years and the Board wishes them the very best in their future. Mr. Fridtjof Rusten was appointed as a Director on 4th June, 2012 in replacement of Mr. Raihan Shamsi. The Board of Directors appointed Mr. Raihan Shamsi as Chief Executive Officer (CEO) in place of Mr. Peter Anthony Dindial with effect from May 1, 2012. In addition to that, GP’s Independent Director Dr. Jamaluddin Ahmed FCA was appointed as an Independent Director in GPIT Board on December 13, 2012 to comply with Corporate Governance Guidelines of BSEC Notification dated August 07, 2012. During 2012, a total of 16 (sixteen) Board meetings were held, which met the regulatory requirement in this respect. Directors’ appointment & Re-appointment With regard to the appointment, retirement and re-appointment of Directors, the Company is governed by its Articles of Association, the Companies Act, 1994 and other related legislations. Accordingly, the following Directors of the Board will retire at the Annual General Meeting. They are, however, eligible for re-appointment: 1. Mr. Frode Stoldal 2. Mr. Tanveer Mohammad 3. Dr. Jamaluddin Ahmed FCA Appointment of Auditors As per the Companies Act and the Articles of Association of the Company, the statutory auditors of the Company, Rahman Rahman Huq, Chartered Accountants, a member firm of KPMG, shall retire at this AGM. The Firm, being eligible, has expressed their willingness to be re-appointed. The Board recommends their re-appointment for the year 2013 and to continue till the next AGM at the existing fee of BDT 4,00,000 (Four lacs) plus VAT. Acknowledgements The Board of Directors would like to thank the valued Shareholders and other stakeholders of the Company for their persistent support and guidance to the Company that led to its accomplishments. The Board also records its appreciation for the employees at all levels for their dedicated services, innovation, and strong commitment which enabled the Company to advance towards a sustainable growth path. Thanking you all and with best regards. For and on behalf of the Board of Directors of Grameenphone IT Ltd. Tore Johnsen Chairman Grameenphone IT Ltd. February 19, 2013 | PAGE 136 | Grameenphone Annual Report 2012 Auditors’ Report & Audited Financial Statements of Grameenphone IT Ltd. Independent Auditors’ Report to the Shareholders of Grameenphone IT Ltd. Report on the Financial Statements We have audited the accompanying financial statements of Grameenphone IT Ltd. ("the company") which comprise the statement of financial position as at 31 December 2012, and the statement of comprehensive income, statement of changes in equity and statement of cash flows for the year then ended, and a summary of significant accounting policies and other explanatory information. Management’s Responsibility for the Financial Statements Management is responsible for the preparation of financial statements that give a true and fair view in accordance with Bangladesh Financial Reporting Standards (BFRS) and the Companies Act 1994 and for such internal control as management determines is necessary to enable the preparation of these financial statements that are free from material misstatement, whether due to fraud or error. Auditors’ Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Bangladesh Standards on Auditing (BSA). Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor's judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation of the financial statements that give a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements give a true and fair view of the financial position of the Company as at 31 December 2012 and of its financial performance and its cash flows for the year then ended in accordance with Bangladesh Financial Reporting Standards (BFRS). Report on Other Legal and Regulatory Requirements In accordance with the Companies Act 1994, we report that: a) we have obtained all the information and explanations which to the best of our knowledge and belief were necessary for the purpose of our audit and made due verification thereof; b) in our opinion, proper books of account as required by law have been kept by the company so far as it appeared from our examination of those books; and c) the statement of financial position and statement of comprehensive income dealt with by the report are in agreement with the books of account. Auditors Rahman Rahman Huq Dhaka, February 10, 2013 | PAGE 138 | Grameenphone Annual Report 2012 Grameenphone IT Ltd. Statement of Financial Position as at 31 December 2012 Assets Notes 2012 Taka 2011 Taka Non-current assets Property, plant and equipment, net Intangible assets, net 4 5 541,298,466 86,838,766 628,137,232 506,945,456 28,084,997 535,030,453 Current assets Inventories Accounts receivable Advances, deposits and prepayments Other receivables Cash and cash equivalents 6 7 8 9 10 7,365,428 603,993,534 44,651,124 28,163,115 263,378,495 947,551,696 1,575,688,928 23,757,854 173,575,301 34,052,375 16,536,405 426,423,498 674,345,433 1,209,375,886 11 75,000,000 211,825,041 286,825,041 75,000,000 (14,554,475) 60,445,525 - - 335,654,255 290,653,257 59,072,902 1,049,393 558,104,820 27,855,533 16,473,727 1,288,863,887 1,575,688,928 392,199,338 239,909,445 259,820,110 1,226,963 234,377,762 3,820,572 17,576,171 1,148,930,361 1,209,375,886 Total assets Equity and liabilities Shareholders' equity Share capital Accumulated profit/(loss) Non-current liabilities Current liabilities Advance from customers Payable for operating expenses Payable for capital expenditure Income tax provision Provisions VAT liability Other current liabilities 12 13 14 15 16 17 18 Total equity and liabilities The annexed notes 1 to 29 form an integral part of these financial statements. Chairman Director Chief Executive Officer Company Secretary As per our report of same date Dhaka, February 10, 2013 Auditors Grameenphone Annual Report 2012 | PAGE 139 | Grameenphone IT Ltd. Statement of Comprehensive Income for the year ended 31 December 2012 Notes 2012 Taka 2011 Taka Revenue 19 2,443,021,793 1,176,717,464 Cost of services rendered Gross profit 20 (1,753,879,329) 689,142,464 (884,624,503) 292,092,961 21 22 (431,281,148) (31,483,814) (462,764,962) 226,377,502 (425,520,025) (14,420,111) (439,940,136) (147,847,175) 23 24 8,430,324 (949,833) (4,056,509) 3,423,982 229,801,484 (3,421,968) 226,379,516 7,215,220 (55,757) 2,872,314 10,031,777 (137,815,398) (2,914,218) (140,729,616) 226,379,516 (140,729,616) Operating expenses: General and administrative expenses Selling and distribution expenses Operating profit/(loss) Finance income, net Loss on disposal of property, plant and equipment Foreign exchange gain/(loss) Profit/(loss) before income tax Income tax expenses Profit/(loss) for the year 3.8 Other comprehensive income Total comprehensive income The annexed notes 1 to 29 form an integral part of these financial statements. Chairman Director Chief Executive Officer Company Secretary As per our report of same date Dhaka, February 10, 2013 | PAGE 140 | Grameenphone Annual Report 2012 Auditors Grameenphone IT Ltd. Statement of Changes in Equity for the year ended 31 December 2012 Share capital Taka Accumulated profit/(loss) Taka Total Taka Balance as at 1 January 2011 75,000,000 126,175,141 201,175,141 Total comprehensive income for 2011: Loss for the year Other comprehensive income Balance as at 31 December 2011 75,000,000 (140,729,616) (14,554,475) (140,729,616) 60,445,525 75,000,000 (14,554,475) 60,445,525 75,000,000 226,379,516 211,825,041 226,379,516 286,825,041 Balance as at 1 January 2012 Total comprehensive income for 2012: Profit for the year Other comprehensive income Balance as at 31 December 2012 The annexed notes 1 to 29 form an integral part of these financial statements. Grameenphone Annual Report 2012 | PAGE 141 | Grameenphone IT Ltd. Statement of Cash Flows for the year ended 31 December 2012 Cash flows from operating activities: Cash receipts from performance of services Payment to suppliers, contractors and others Payroll and other payments to employees Finance income received Finance costs paid Income tax paid Net cash flow from operating activities 2012 Taka 2011 Taka 1,956,058,477 (1,037,248,483) (608,418,577) 9,125,247 (694,923) (3,599,537) 315,222,204 1,455,531,219 (334,446,886) (590,195,025) 7,771,244 (556,024) (2,219,739) 535,884,789 (383,037,441) (95,606,665) 376,899 (478,267,207) (353,069,121) (13,003,750) 38,854 (366,034,017) Cash flows from investing activities: Payment for acquisition of property, plant and equipment Payment for acquisition of intangible assets Proceeds from sale of property, plant and equipment Net cash used in investing activities Cash flows from financing activities Net changes in cash and cash equivalents Opening balance of cash and cash equivalents Closing balance of cash and cash equivalents The annexed notes 1 to 29 form an integral part of these financial statements. | PAGE 142 | Grameenphone Annual Report 2012 - - (163,045,003) 169,850,772 426,423,498 263,378,495 256,572,726 426,423,498 Grameenphone IT Ltd. Notes to the financial statements as at and for year ended 31 December 2012 1. Reporting entity Grameenphone IT Ltd. (hereinafter referred to as "GPIT"/"the company") is a private limited company incorporated in Bangladesh under the Companies Act 1994 with an authorised share capital of Tk 7,500,000,000 divided into 75,000,000 ordinary shares of Tk 100 each. The company was registered on 28 January 2010. The company is a wholly owned subsidiary of Grameenphone Ltd. ("Grameenphone"/"GP"). Registered office of the company is GPHOUSE, Bashundhara, Baridhara, Dhaka-1229, Bangladesh. The company launched its commercial operation on 1 April 2010 The purpose of this company is to provide IT services to Grameenphone Ltd. and other external parties. 2. Basis of preparation 2.1 Statement of compliance These financial statements have been prepared in accordance with Bangladesh Financial Reporting Standards (BFRS) and the Companies Act 1994 These financial statements have been authorised for issue by the board of directors on February 10, 2013. 2.2 Basis of measurement Except for the employee benefit plan, which is measured on the basis of actuarial valuation, these financial statements have been prepared on the basis of historical cost convention. 2.3 Functional and presentation currency These financial statements are presented in Bangladesh Taka (Taka/Tk/BDT) which is both functional currency and presentation currency of the company. The amounts in these financial statements have been rounded off to the nearest Taka. 2.4 Use of estimates and judgments The preparation of these financial statements requires management to make judgments, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates. Estimates and underlying assumptions are reviewed on an ongoing basis. Revision to accounting estimates is recognised in the period in which the estimates are revised if the revision affects only that period, or in the period of revision and future periods if the revision affects both current and future periods. In particular, information about significant areas of estimation uncertainty and critical judgments in applying accounting policies that have significant effect on the amount recognised in the financial statements are described in the following notes: Note 15 Note 16 Note 19 3. Income taxes Provisions Revenue Significant accounting policies Accounting policies set out below have been applied consistently to all periods presented in these financial statements. Comparative information has been rearranged wherever considered necessary to conform to the current year’s presentation. Grameenphone Annual Report 2012 | PAGE 143 | GPIT - Notes to the Financial Statements 3.1 Property, plant and equipment (a) Recognition and measurement Items of property, plant and equipment are measured at cost less accumulated depreciation and accumulated impairment losses, if any. The cost of an item of property, plant and equipment comprises its purchase price, import duties and non-refundable taxes, after deducting trade discount and rebates, and any costs directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the intended manner. Purchased software that is integral to the functionality of the related equipment is capitalised as part of that equipment. When parts of an item of property, plant and equipment have different useful lives, they are accounted for as separate items (major components) of property, plant and equipment. (b) Subsequent costs The cost of replacing or upgrading an item of property, plant and equipment is recognised in the carrying amount of the item if it is probable that the future economic benefits embodied within the item will flow to the company and its cost can be measured reliably. The carrying amount of the replaced component is derecognised. The costs of the day to day servicing of property, plant and equipment are recognised in the statement of comprehensive income as incurred. (c) Depreciation No depreciation is charged on capital work in progress. Depreciation on property, plant and equipment is recognized on a straight-line basis over the estimated useful lives of each item of property, plant and equipment. For addition to property, plant and equipment, depreciation is charged from the date of capitalisation up to the month immediately preceding the month of disposal. Depreciation method, useful lives and residual values are reviewed at each reporting date and adjusted if appropriate. The estimated useful lives of the items of property, plant and equipment for the current and comparative periods are as follows: 2012 2011 Computer and other IT equipment 4 years 4 years Vehicles 4 years 4 years Furniture and fixtures 3 years 3 years (d) Gains or losses on disposal An item of property, plant and equipment is derecognized upon disposal or when no future economic benefits are expected to arise from the continued use of the asset. Gains or losses on disposals are determined by comparing the disposal proceeds with the carrying amounts and are recognised net. (e) Capital work-in-progress Capital work in progress consists of acquisition costs of plant, machinery, capital components of other equipment and related installation costs incurred until the date placed in service. In case of purchase of components, capital work in progress is recognised when risks and rewards associated with such assets are transferred to the company. 3.2 Intangible assets (a) Recognition and measurement Intangible assets that are acquired by the company and have finite useful lives are measured at cost less accumulated amortisation and accumulated impairment losses, if any. Intangible assets are recognised when all the conditions for recognition as per BAS 38: Intangible assets are met. The cost of an intangible asset comprises its purchase price, import duties and non-refundable taxes and any directly attributable cost of preparing the asset for its intended use. | PAGE 144 | Grameenphone Annual Report 2012 GPIT - Notes to the Financial Statements (b) Subsequent costs Subsequent costs are capitalised only when they increase the future economic benefits embodied in the specific asset to which they relate. All other costs are recognised in profit or loss as incurred. (c) Amortisation Amortisation is recognised in profit or loss on a straight line basis over the estimated useful lives of intangible assets, from the date that they are available for use. The estimated useful lives are as follows: Software 2012 2011 3 years 3 years Amortisation methods, useful lives and residual values are reviewed yearly and adjusted, if appropriate. (d) Derecognition An intangible asset is derecognized on disposal, or when no future economic benefits are expected from its continued use. Gains or losses on disposals are determined by comparing the disposal proceeds with the carrying amounts and are recognised net. 3.3 Financial instruments A financial instrument is any contract that gives rise to a financial asset of one entity and a financial liability or equity instrument of another entity. 3.3.1 Financial assets Financial assets of the company include cash and cash equivalents, accounts receivable and other receivables and deposits. The company initially recognises receivables on the date they are originated. All other financial assets are recognised initially on the date at which the company becomes a party to the contractual provisions of the transaction. The company derecognises a financial asset when the contractual rights or probabilities of receiving the cash flows from the asset expire, or it transfers the rights to receive the contractual cash flows on the financial asset in a transaction in which substantially all the risks and rewards of ownership of the financial asset are transferred. (a) Accounts receivable Accounts receivable represents the amounts due from customers for IT related services, and includes both billed and unbilled portion of such services at the reporting date. Accounts receivable is stated net of provision for doubtful debts., if any. (b) Cash and cash equivalents Cash and cash equivalents comprise cash balances on hand and balances with various banks. Bank overdrafts that are repayable on demand, form an integral part of the company’s cash management are included as a component of cash and cash equivalents. (c) Other receivables Other receivables includes reimbursable expenses from Grameenphone, Telenor Consult AS, Telenor Start II AS, and others. Grameenphone Annual Report 2012 | PAGE 145 | GPIT - Notes to the Financial Statements (d) Deposits This represents amounts deposited in connection with participation in tenders as earnest money and/or bank guarantee. The amounts are refundable upon fulfilment of performance conditions if contract is awarded. For unsuccessful bids, the amounts are refundable immediately. 3.3.2 Financial liabilities Financial liabilities are recognised initially on the transaction date at which the company becomes a party to the contractual obligations arising from the past events and the settlement of which is expected to result in an outflow of resources embodying economic benefit. The company derecognises a financial liability when its contractual obligations are discharged or cancelled or expire. Financial liabilities include payable for operating expenses, payable for capital expenditure, provisions, advance from customers and other current liabilities. 3.4 Impairment (a) Financial assets Financial assets are assessed at each reporting date to determine whether there is any objective evidence of impairment. Financial assets are impaired if objective evidence indicates that a loss event has occurred after the initial recognition of the asset, and that the loss event had a negative effect on the estimated future cash flows of that asset that can be estimated reliably. Objective evidence that financial assets are impaired can include default or delinquency by a debtor, indications that a debtor or issuer will enter bankruptcy, etc (b) Non-financial assets An asset is impaired when its carrying amount exceeds its recoverable amount. The company assesses yearly whether there is any indication that an asset or a Cash Generating Unit (CGU) may be impaired. If any such indication exists, the company estimates the recoverable amount of the asset or CGU. The recoverable amount of an asset or a CGU is the higher of its fair value less costs to sell and its value in use. Carrying amount of the asset is reduced to its recoverable amount by recognising an impairment loss, if and only if, the recoverable amount of the asset is less than its carrying amount. Impairment loss is recognised immediately in profit or loss, unless the asset is carried at revalued amount. Any impairment loss of a revalued asset is treated as a revaluation decrease. 3.5 Revenue Revenues are measured at fair value of the consideration received or receivable, net of discount and sales related taxes (e.g. VAT). Revenues are reported gross with separate recording of expenses to vendors of products or services. However, when the company acts only as an agent or broker on behalf of suppliers of products or services, revenues are reported on a net basis. Revenues of Grameenphone IT Ltd. arise from: (a) Sale of software Revenue from the sale of software is recognised when significant risks and rewards associated with the software is transferred and the entity retains neither significant managerial involvement nor effective control over the software. The other criteria for revenue recognition, i.e. availability of reliable measure for revenue and associated costs and probable flow of economic benefits to the entity must also be met. Accordingly delivery of a software is not considered complete and revenue is not recognised when the software is shipped subject to installation and the installation is a significant part of the contract which has not yet been completed by the company. (b) IT service revenue Revenue from IT service is recognised on a percentage of completion basis. Percentage of completion of service is determined upon periodic review and usually evidenced by work completion certificate. Revenue is recognised only when it is probable that the economic benefits associated with the transaction will flow to the entity. | PAGE 146 | Grameenphone Annual Report 2012 GPIT - Notes to the Financial Statements (c) Revenue from Construction contracts When the outcome of a construction contract can be estimated reliably, revenue from construction contracts is recognized by reference to the stage of completion of the contract activity at the end of the reporting period. The stage of completion of a contract is determined in a variety of ways depending on the nature of the contract. The entity uses the method that measures reliably the work performed. The methods include cost-to-cost, survey of work performed and completion of physical proportion of the contract work. If circumstances arise that may change the original estimates of revenues, costs or extent of progress toward completion, estimates are revised. These revisions may result in increases or decreases in estimated revenues or costs and are reflected in the profit or loss for the period in which the circumstances that give rise to the revision become known by management. When the outcome of a construction contract cannot be estimated reliably, revenue is recognized only to the extent of recoverable contract costs incurred and contract costs are recognized as an expense in the period in which they are incurred. An expected loss on the construction contract is recognized as an expense immediately. 3.6 Foreign currency transactions Transactions in foreign currencies are recorded in the books at the rate of exchange prevailing on the date of the transaction. Monetary assets and liabilities in foreign currencies at the date of statement of financial position are translated into Bangladesh taka at the rate of exchange prevailing at that date. Non-monetary items that are measured in terms of historical cost in a foreign currency are translated using the exchange rates as at the dates of the initial transactions. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rates at the date when the fair value was determined. Exchange differences arising on the settlement of monetary items or on translating monetary items at the end of the reporting period are recognised in profit or loss as per BAS 21: The Effects of Changes in Foreign Exchange Rates. 3.7 Inventories Cost of inventories include expenditure incurred in acquiring the inventories, and other costs incurred in bringing them to their existing location and condition. Net realisable value is based on estimated selling price in the ordinary course of business less the estimated costs of completion and the estimated costs necessary to make the sale. Grameenphone IT Ltd. measures service related inventories at the lower of cost or net realizable value. Inventory costs consist primarily of cost for the personnel directly engaged in providing the service, including supervisory personnel, other direct costs and attributable overheads. Cost of software inventory for customers is specifically identified on a item by item basis since these items are not interchangeable with each other. 3.8 Income tax expense Income tax expense is recognised in the statement of comprehensive income except to the extent that it relates to items recognised directly in equity, in which case it is recognised in equity. As per the provisions of Income Tax Ordinance 1984 (ITO), IT enabled services are subject to tax exemption until 30 June 2015. However, income from sources other than IT enabled services are taxable as per Income Tax Ordinance 1984. Applicable income tax rate for such other income was 37.5% in the year under audit. 3.9 Employee benefits The company maintains both defined contribution plan and defined benefit plan for its eligible permanent employees. (a) Defined contribution plan (provident fund) The company contributes 10% of basic salary of all eligible permanent employees to a provident fund (defined contribution plan) constituted under an irrevocable trust, while the employees also contribute an equal amount to the fund as per the rules of the trust deed. Grameenphone Annual Report 2012 | PAGE 147 | GPIT - Notes to the Financial Statements The company recognises contribution to defined contribution plan as an expense when an employee has rendered services in exchange for such contribution. The legal and constructive obligation is limited to the amount it agrees to contribute to the fund. (b) Defined benefit plan (gratuity) The company provides retirement benefit in the form of gratuity payments determined by reference to employees' earnings and years of service to each eligible employees at the time of retirement/separation. Gratuity obligation at the reporting date is measured on the basis of actuary valuation. (c) Short term employee benefits Short term employee benefits include salary, bonuses, leave encashment. Obligations for such benefits are measured on an undiscounted basis and are expensed as the related service is provided. 3.10 Provisions A provision is recognised in the statement of financial position when the company has a legal or constructive obligation as a result of a past event, it is probable that an outflow of economic benefits will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. Provision is ordinarily measured at the best estimate of the expenditure required to settle the present obligation at the date of statement of financial position. Where the effect of time value of money is material, the amount of provision is measured at the present value of the expenditures expected to be required to settle the obligation. 3.11 Events after the reporting period Events after the reporting period that provide additional information about the company's position at the date of statement of financial position or those that indicate the going concern assumption is not appropriate are reflected in the financial statements. Events after the reporting period that are not adjusting events are disclosed when material. | PAGE 148 | Grameenphone Annual Report 2012 (585,134,972) (585,028,210) (106,762) - - (106,762) 593,120,888 - 593,120,888 13,394,884 24,000,000 555,726,004 As at 31 December 2011 Taka 790,240,781 4,702,280 785,538,501 15,712,243 29,955,000 739,871,258 As at 31 December 2012 Taka 16,804 - 16,804 - - 16,804 As at 1 January 2011 Taka 86,175,432 - 86,175,432 996,009 2,606,047 82,573,376 As at 1 January 2012 Taka 86,170,779 - 86,170,779 996,009 2,606,047 82,568,723 Charged during the year Taka (3,505,187) - (3,505,187) - - (3,505,187) (12,151) - (12,151) - - (12,151) Disposal/ Adjustment during the year Taka Depreciation 166,272,070 - 166,272,070 4,965,272 5,713,794 155,593,004 Disposal/ Adjustment during the year Taka Depreciation Charged during the year Taka 4.1 Computer and other IT equipment include laptops, notebooks, scanners, UPS, Network Equipment and other IT related accessories. 416,396,248 1,001,416,654 168,631,962 176,839,206 585,020,406 8,207,244 Capital work in progress 13,394,884 - Furniture and fixtures 24,000,000 (202,081,453) (197,249,533) (4,831,920) - - Disposal/ Adjustment during the year Taka Cost 547,625,522 Addition during the year Taka - 8,207,244 As at 1 January 2011 Taka 201,951,813 399,201,346 593,120,888 197,249,533 593,120,888 Vehicles Computer and other IT equipment (Note 4.1) Name of assets 2011 Capital work in progress 2,317,359 5,955,000 (4,831,920) Disposal/ Adjustment during the year Taka Cost 188,977,174 Addition during the year Taka 13,394,884 24,000,000 Vehicles Furniture and fixtures 555,726,004 Computer and other IT equipment (Note 4.1) Name of assets As at 1 January 2012 Taka Property, plant and equipment, net 2012 4 86,175,432 - 86,175,432 996,009 2,606,047 82,573,376 As at 31 December 2011 Taka 248,942,315 - 248,942,315 5,961,281 8,319,841 234,661,193 As at 31 December 2012 Taka 506,945,456 - 506,945,456 12,398,875 21,393,953 473,152,628 As at 31 December 2011 Taka Carrying amount 541,298,466 4,702,280 536,596,186 9,750,962 21,635,159 505,210,065 As at 31 December 2012 Taka Carrying amount GPIT - Notes to the Financial Statements Grameenphone Annual Report 2012 | PAGE 149| | PAGE 150 | Grameenphone Annual Report 2012 Name of assets 2012 Intangible assets, net 29,455,042 58,910,084 - Capital work in progress (63,417,597) (63,417,597) (29,455,042) (29,455,042) - Disposal/ Adjustment during the year Taka Cost 29,455,042 Addition during the year Taka - As at 1 January 2011 Taka 79,155,373 142,572,970 - - Disposal/ Adjustment during the year Taka Cost 63,417,597 Addition during the year Taka 29,455,042 29,455,042 As at 1 January 2012 Taka 2012 Taka 140,033,705 26,238,365 166,272,070 Software Name of assets 2011 Capital work in progress Software 5 Cost of services rendered (Note 20) General and administrative expenses (Note 21) 4.2 Allocation of depreciation charged during the year 29,455,042 - 29,455,042 As at 31 December 2011 Taka 108,610,415 15,737,776 92,872,639 As at 31 December 2012 Taka 2011 Taka 74,311,849 11,858,930 86,170,779 As at 1 January 2011 Taka - - - 1,370,045 - 1,370,045 As at 1 January 2012 Taka 1,370,045 - 1,370,045 Charged during the year Taka - - - - - - Disposal/ Adjustment during the year Taka Amortisation 20,401,604 - 20,401,604 Disposal/ Adjustment during the year Taka Amortisation Charged during the year Taka 1,370,045 - 1,370,045 As at 31 December 2011 Taka 21,771,649 - 21,771,649 As at 31 December 2012 Taka 28,084,997 - 28,084,997 As at 31 December 2011 Taka Carrying amount 86,838,766 15,737,776 71,100,990 As at 31 December 2012 Taka Carrying amount GPIT - Notes to the Financial Statements GPIT - Notes to the Financial Statements 6 Inventories Inventories include software and hardware for different projects for GP and other customers. 2012 Taka Software and service inventories IT hardware 4,239,900 3,125,528 7,365,428 2011 Taka 1,178,506 22,579,348 23,757,854 6.1 Movement of inventories Balance as at 1 January 2011 Addition during 2011 Issue during 2011 Balance as at 31 December 2011 Addition during 2012 Issue during 2012 Balance as at 31 December 2012 7 Accounts receivable IT services to Grameenphone IT services to other Telenor entities IT services to other external customers (Note 7.1) Software/service inventories Taka 103,488,179 144,864,768 (247,174,441) 1,178,506 240,110,099 (237,048,705) 4,239,900 2012 Taka 196,955,988 5,720,817 401,316,729 603,993,534 IT hardware Taka 47,979,931 (25,400,583) 22,579,348 661,141,162 (680,594,982) 3,125,528 2011 Taka 161,674,105 5,682,397 6,218,799 173,575,301 7.1 It includes receivables from Global Brand Pvt. Ltd Tk. 157,928,064 (2011: nil), from RM Systems Ltd Tk. 114,704,127 (2011: nil), from Bangladesh Telecommunications Company Ltd (BTCL) Tk. 60,182,500 (2011: nil) and from Green Planet Resort Ltd Tk. 37,174,577 (2011: nil) As at the statement of financial position date, the above receivables do not include any receivable from: (a) the directors and other officers of the company; and (b) firms or private limited companies respectively in which any director of the Company is a partner, director or member. The entire amount of the above receivable is considered good. However, no security was received against the amount. Grameenphone Annual Report 2012 | PAGE 151 | GPIT - Notes to the Financial Statements 8 Advances, deposits and prepayments Advances Advance to employees (Note 8.1) Deposits Deposit for bank guarantee Security deposits Prepayments Group insurance premium Service maintenance fees 2012 Taka 2011 Taka 2,787,972 3,295,716 14,025,000 8,805,503 22,830,503 2,700,000 4,031,408 6,731,408 8,282,223 10,750,426 19,032,649 44,651,124 4,955,131 19,070,120 24,025,251 34,052,375 8.1 Advance to employees Advance to employees represents advances made to employees for foreign travel, training, meeting, workshop, presentation etc in. No advances were made to the shareholder directors during the year. 9 Other receivables Other receivables include receivable for reimbursable expenses from Telenor Consult AS, Grameenphone and others. 10 Cash and cash equivalents Cash at bank As at the reporting date the company did not have any restriction on its cash balances. | PAGE 152 | Grameenphone Annual Report 2012 2012 Taka 263,378,495 263,378,495 2011 Taka 426,423,498 426,423,498 GPIT - Notes to the Financial Statements 11 Share capital 2012 Taka Authorised: 75,000,000 ordinary shares of Tk. 100 each Issued, subscribed and paid-up: 750,000 ordinary shares of Tk. 100 each 2011 Taka 7,500,000,000 7,500,000,000 75,000,000 75,000,000 Shareholding position of the company was as follows: % of holding Name of shareholders As at 31 December 2012 Grameenphone Ltd. Mr. Raihan Shamsi 99.9999% 0.0001% 100% Value of shares (Taka) As at 31 December 2011 99.9999% 0.0001% 100% As at 31 December 2012 74,999,900 100 75,000,000 As at 31 December 2011 74,999,900 100 75,000,000 12 Advance from customers 2012 Taka Advance from Grameenphone: Advance from external customers 13 Payable for operating expenses Payable to Grameenphone (Note 13.1) Payable to others: Service maintenance Office running expenses Employee travel and training expenses Consultancy and professional fees Other operating expenses 2011 Taka 335,558,657 95,598 335,654,255 391,114,950 1,084,388 392,199,338 88,919,037 121,527,655 14,486,730 18,141,448 1,913,716 165,937,188 1,255,138 201,734,220 290,653,257 3,388,873 7,042,118 1,659,872 102,608,445 3,682,482 118,381,790 239,909,445 13.1 Payable to Grameenphone This represents the amount payable to Grameenphone on account of rent for head office at GPHOUSE Tk. 20,841,884 (2011: Tk.46,958,869) and other expenses paid by GP on behalf of GPIT. 14 Payable for capital expenditure Payable to Grameenphone (Note 14.1) Payable to others 2012 Taka 59,072,902 59,072,902 2011 Taka 127,337,217 132,482,893 259,820,110 14.1 Payable to Grameenphone This represents the cost of computer and other IT equipment transferred from GP to GPIT. The purchase process was facilitated by GP in terms of execution of the transaction (including arrangement with vendors, inspection, etc.). Grameenphone Annual Report 2012 | PAGE 153 | GPIT - Notes to the Financial Statements 15 Income tax provision Opening balance Provision made during the year Advance income tax paid Closing balance 2012 Taka 2011 Taka 1,226,963 3,421,968 4,648,931 (3,599,537) 1,049,394 532,484 2,914,218 3,446,702 (2,219,739) 1,226,963 121,936,196 316,460,450 96,051,986 3,398,042 460,000 15,961,224 3,836,922 558,104,820 95,852,719 109,535,466 550,657 525,000 22,960,498 4,953,422 234,377,762 16 Provisions Short term employee benefits (Note 16.1) Cost of IT support materials (Note 16.2) IT service maintenance charge (Note 16.3) Training and travel expenses Audit fee Consultancy and professional fees Other operating expenses 16.1 Short term employee benefits This represents provision for employee salary, bonus and leave encashment outstanding at the reporting date. 16.2 Cost of IT support materials This represents provision for purchase of various hardwares, softwares and other IT materials from various parties to provide IT support to GP and other external customers. 16.3 IT service maintenance charge This represents mainly provision for IT maintenance service, software support service and other IT related services received by the company during 2012. The amount includes Tk 1,902,900 (2011: Tk. 1,902,900) payable as a reimbursement of IT service cost borne by GP on behalf of GPIT. 17 VAT liability This represents balance of VAT current account maintained with NBR. 18 Other current liabilities Other current liabilities include payables to Telenor, taxes deducted at source from employees and suppliers, etc. | PAGE 154 | Grameenphone Annual Report 2012 GPIT - Notes to the Financial Statements 19 Revenue 2012 Taka IT service revenue from: Grameenphone Ltd (Note 19.1) Other Telenor entities External customers (Note 19.2) 2,011,512,380 23,311,223 408,198,190 2,443,021,793 2011 Taka 1,123,863,435 16,973,803 35,880,226 1,176,717,464 19.1 IT service revenue from Grameenphone This represents the amount of service charge earned against IT services provided to Grameenphone Ltd. These services include maintenance of IT equipment, maintenance of billing, financial and other software, IT project implementation, supervision and other related services. 19.2 IT service revenue from external customers It includes revenue from Global Brand Pvt. Ltd Tk. 151,853,908 (2011: nil), from RM Systems Ltd Tk. 110,292,429 (2011: nil), from Bangladesh Telecommunications Company Ltd (BTCL) Tk. 57,590,909 (2011: nil) and from Green Planet Resort Ltd Tk. 43,468,495 (2011: nil) for IT related service. 20 Cost of services rendered Personnel expenses (Note 20.1) Service maintenance fees Cost of IT support materials Depreciation and amortisation 424,919,562 226,988,402 941,536,056 160,435,309 1,753,879,329 377,495,728 158,871,856 272,575,024 75,681,895 884,624,503 20.1 Personnel expenses This includes salary, bonus, contribution to provident fund and other employee related expenses. Personnel expenses were allocated to cost of service rendered and general and administrative expenses in the following manner: Cost of service rendered General and administrative expenses 21 General and administrative expenses Personnel expenses (Note 20.1) Legal and consultancy fees Statutory audit fee Office rent Utility and maintenance Vehicle running expenses Office stationery, printing materials, etc. Entertainment expenses Advertisement, travel, training and others Depreciation 424,919,562 209,582,492 634,502,054 377,495,728 242,361,939 619,857,667 209,582,492 50,659,514 460,000 29,826,252 11,127,759 35,789,031 8,992,721 1,613,201 56,991,813 26,238,365 431,281,148 242,361,939 52,565,369 525,000 36,655,548 7,983,706 24,003,898 6,430,858 612,588 42,522,189 11,858,930 425,520,025 18,341,767 13,142,047 31,483,814 6,344,674 8,075,437 14,420,111 9,125,247 (694,923) 8,430,324 7,771,244 (556,024) 7,215,220 22 Selling and distribution expenses Advertisement and promotional expense Corporate branding and sponsorship 23 Finance income, net Finance income Finance expense Finance income represents interest earned on bank deposits, while finance expense represents mainly bank charges, LC related charges, etc. Grameenphone Annual Report 2012 | PAGE 155 | GPIT - Notes to the Financial Statements 24 Loss on disposal of property, plant and equipment Disposal proceeds Carrying amount of the assets disposed off 2012 Taka 376,899 (1,326,732) (949,833) 2011 Taka 38,854 (94,611) (55,757) 25 Financial risk management The company management has overall responsibility for the establishment and oversight of the company's risk management framework. Risk management policies, procedures and systems are reviewed regularly to reflect changes in market conditions and the company's activities. The company has exposure to the following risks from its use of financial instruments. l Credit risk l Liquidity risk l Market risk 25.1 Credit risk Credit risk is the risk of a financial loss to the company if a customer or counterparty to a financial instrument fails to meet its contractual obligations, and arises principally from the company's receivables. Management has a credit policy in place and the exposure to credit risk is monitored on an ongoing basis. As at 31 December 2012, substantial part of the receivables are those from Grameenphone and other Telenor entities and subject to insignificant credit risk. Risk exposures from other financial assets, i.e. Cash at bank and other external receivables are also nominal. (a) Exposure to credit risk The carrying amount of financial assets represents the maximum credit exposure. The maximum exposure to credit risk at the reporting date was: Accounts receivable: IT services to Grameenphone IT services to other Telenor entities IT services to other external customers Other receivables Deposits Cash at bank 196,955,988 5,720,817 401,316,729 603,993,534 161,674,105 5,682,397 6,218,799 173,575,301 28,163,115 22,830,503 263,378,495 314,372,113 918,365,647 16,536,405 6,731,408 426,423,498 449,691,311 623,266,612 The maximum exposure to credit risk for accounts receivable as at the reporting date by geographic region was: Domestic Foreign 597,411,717 6,581,817 603,993,534 166,387,286 7,188,015 173,575,301 (b) Ageing of receivables The aging of gross accounts receivable as at the statement of financial position date was as follows: 0-90 days past due 90-180 days past due over 180 days past due | PAGE 156 | Grameenphone Annual Report 2012 571,006,947 31,986,587 1,000,000 603,993,534 155,129,776 5,531,215 12,914,310 173,575,301 GPIT - Notes to the Financial Statements 25.2 Liquidity risk Liquidity risk is the risk that the company will not be able to meet its financial obligations as they fall due. The company's approach to managing liquidity (cash and cash equivalents) is to ensure, as far as possible, that it will always have sufficient liquidity to meet its liabilities when due, under both normal and stressed conditions, without incurring unacceptable losses or risking damage to the company's reputation. Typically, the company ensures that it has sufficient cash and cash equivalents to meet expected operational expenses, including financial obligations through preparation of the cash flow forecast, prepared based on time line of payment of the financial obligation and accordingly arrange for sufficient liquidity/fund to make the expected payment within due date. In extreme stressed conditions, the company may get support from the parent company in the form of short term financing. The carrying amount of financial liabilities represent the maximum exposure to liquidity risk. The maximum exposure to liquidity risk as at 31 December was: 2012 Payable for operating expenses Payable for capital expenditure Other current liabilities Carrying amount Taka 290,653,257 59,072,902 16,473,727 366,199,886 2011 Maturity period Months 6 months or less -do-do- Carrying amount Taka 239,909,445 259,820,110 17,576,171 517,305,726 Maturity period Months 6 months or less -do-do- 25.3 Market risk Market risk is the risk that any change in market prices, such as foreign exchange rates and interest rates will affect the company's income or the value of its holdings of financial instruments. The objective of market risk management is to manage and control market risk exposures within acceptable parameters. (a) Currency risk The company is exposed to currency risk on certain revenues and purchases such as IT service revenue from foreign customers and import of IT equipment, software and software support services. The Company's exposure to foreign currency risk was as follows based on notional amounts (in Taka): As at 31 December 2012 USD Foreign currency denominated assets Accounts receivable Other receivables Cash at bank Foreign currency denominated liabilities Payable to other Telenor entities Trade and other payables for expenses Net exposure Foreign currency denominated liabilities Payable to other Telenor entities Trade and other payables for expenses Net exposure EUR 3,981,879 18,164,093 3,085,801 25,231,773 1,738,938 1,738,938 (11,583,657) (11,583,657) 13,648,116 (111,281,108) (111,281,108) (109,542,170) USD Foreign currency denominated assets Accounts receivable Other receivables Cash at bank NOK As at 31 December 2011 NOK - - EUR 5,682,397 10,595,051 607,645 16,885,093 - 1,505,618 1,505,618 (11,583,657) (11,583,657) 5,301,436 (111,281,108) (111,281,108) (111,281,108) 1,505,618 Grameenphone Annual Report 2012 | PAGE 157 | GPIT - Notes to the Financial Statements Currency risk (Contd…) The following exchange rates have been applied: Exchange rate as at 31 December 2012 31 December 2011 Taka Taka 80.30 82.40 16.60 15.64 107.98 108.03 US Dollar (USD) Norwegian Kroner (NOK) EURO (EUR) Foreign exchange rate sensitivity analysisAn increase/(decrease) of 10 basis points in exchange rates would have increased/(decreased) equity and profit or loss by the amounts shown below. This analysis assumes that all other variables, in particular interest rates remain constant. Profit or loss Equity 10 bp increase 10 bp decrease 10 bp increase 10 bp decrease Taka Taka Taka Taka USD 13,648 (13,648) 13,648 (13,648) NOK (109,542) 109,542 (109,542) 109,542 EURO - - - - (95,894) 95,894 (95,894) 95,894 USD 5,301 (5,301) 5,301 (5,301) NOK (111,281) 111,281 (111,281) 111,281 2012 Expenditures denominated in: 2011 Expenditures denominated in: EURO 1,506 (1,506) (104,474) 104,474 1,506 (1,506) (104,474) 104,474 (b) Interest rate risk The only interest bearing financial instrument for the company is the short notice deposit (SND) account maintained by the company with its banks. Historically, interest rates for such instruments show little fluctuation. Interest rate risk for the company is therefore insignificant. 26 Related party disclosures During the period, the company entered into a number of transactions with related parties in the normal course of business. The names of the related parties and nature of these transactions have been set out below in accordance with the provisions of BAS 24: Related Party Disclosures. Related party transactions during the year Name of related parties and nature of relationship Nature of transaction Grameenphone Ltd. Revenue from IT services (parent company) Sale of IT equipments and softwares Office rent Telenor Broadcast Holding AS Revenue from IT service 2012 Taka 2011 Taka (1,381,192,890) (856,328,939) (630,319,490) (267,534,496) 29,826,253 29,826,253 - (6,068,558) (9,327,210) Telenor Serbia Revenue from IT service (6,889,617) Telenor Start II AS Cell Bazaar and IT service revenue (8,507,074) (1,578,035) Telenor Consult AS Consultancy expenses 52,420,463 102,740,233 Telenor Shared Service Revenue from IT services (6,166,099) - Telenor ASA Revenue from IT services (1,748,431) - | PAGE 158 | Grameenphone Annual Report 2012 GPIT - Notes to the Financial Statements Receivable from/(payable to) related parties Name of related parties and nature of relationship Nature of transaction Grameenphone Ltd. Receivable for IT services (parent company) Receivable for reimbursable expenses Advance received Liabilities for operating expenses Office rent payable 2012 Taka 2011 Taka 186,700,624 161,674,105 9,999,022 3,999,110 (335,558,658) (391,114,950) (69,980,053) (76,471,686) (20,841,884) (46,958,869) - (127,337,217) Payable for capital expenditure Telenor Broadcast Holding AS Other payables (745,000) (745,000) Telenor Start II AS Receivable for cell Bazaar revenue sharing 10,255,364 1,942,244 Payable for cell Bazaar revenue sharing (2,577,097) (710,395) Telenor Serbia Receivable for IT services - 5,581,187 Telenor ASA Receivable for IT services 4,771,893 101,210 Telenor Shared Service Receivable for IT services 948,924 Telenor Consult AS Payable for consultancy Other receivable - (165,928,579) (102,605,001) 18,164,093 10,595,051 2012 Taka 2011 Taka 26.1 Key management personnel compensation Short-term employee benefits (salary and other allowances) Post employment benefits (provident fund, gratuity, etc.) Other long-term benefits 157,618,205 124,667,722 19,955,641 15,981,060 1,459,389 2,096,025 179,033,235 142,744,807 Key management personnel includes employees of the rank of Deputy General Manager (DGM), DGM equivalent and above. 27 Expenses/expenditures and (revenue) in foreign currency during the year CIF value of imports: Capital inventory Other operating inventory Consultancy expenses Travel and Training expense IT service revenue 14,402,500 4,293,661 823,078,669 46,019,196 66,745,918 132,387,597 1,398,292 8,638,171 (25,504,973) (19,092,656) 28 Capital commitments As at 31 December 2012, Grameenphone IT Ltd had a capital commitment of Tk. 263,385,776 (2011: Tk 364,502,196) for purchase of IT equipment, installation of such equipment and other implementation services. 29 Other disclosures 29.1 As at 31 December 2012, number of regular employees receiving remuneration of Tk. 36,000 or above per annum was 408 (2011: 386). 29.2 Events after the reporting period There was no event after the reporting period that requires either disclosure of or adjustment to these financial statements. Grameenphone Annual Report 2012 | PAGE 159 | Useful Information for Shareholders 1. General Authorized Capital : BDT 40,000,000,000 Issued and Fully Paid-up Capital : BDT 13,503,000,220 Class of Shares : Ordinary Shares of BDT 10.00 each Voting Rights : One vote per Ordinary Share 2. Stock Exchange Listing The Ordinary Shares of the Company are listed in the Dhaka and Chittagong Stock Exchange Ltd. Company trading code is [GP]. 3. Distribution Schedule of the Shares as on December 31, 2012 Range of Shareholdings Number of Shareholders Total Number of Shares Percentage 001 to 500 53,842 11,862,686 1.13% 501 to 5,000 12,376 17,971,537 1.77% 5,001 to 10,000 842 6,124,087 0.59% 10,001 to 20,000 381 5,388,878 0.54% 20,001 to 30,000 103 2,481,795 0.26% 30,001 to 40,000 63 2,201,994 0.21% 40,001 to 50,000 41 1,893,983 0.16% 50,001 to 100,000 78 5,473,513 0.47% 100,001 to 1,000,000 98 30,392,153 1.98% 1,000,000,000 19 1,266,509,396 92.89% 67,843 1,350,300,022 100% 1,000,001 to Total 4. Dividend For the Year Dividend Rate Dividend Per Share (BDT) Par Value Per Share (BDT) Dividend Type 2012 50 % (Proposed Final Dividend) 5.00 10.00 Cash 9.00 10.00 Cash 6.50 10.00 Cash 14.00 10.00 Cash 8.50 10.00 Cash 3.50 10.00 Cash 6.00 10.00 Cash 0.13 1.00 Cash 0 - Bonus Share 90 % (Interim Dividend) 2011 65 % (Final Dividend) 140 % (Interim Dividend) 2010 85 % (Final Dividend) 35 % (Interim Dividend) 2009 60 % 2008 13 % In 2008* 400 % * In 2008, we capitalized a portion of our retained earnings through the issuance of bonus shares. The issuance was approved by our Shareholders at the Extra-Ordinary General Meeting of Shareholders on July 15, 2009 and subsequently by the Bangladesh Securities and Exchange Commission. | PAGE 160 | Grameenphone Annual Report 2012 Useful Information for Shareholders 5. GP Share Performance at Stock Exchanges I. Monthly Open, Close, High and Low share price and volume of the Company’s Shares traded at Dhaka Stock Exchange Ltd. (DSE) during the year 2012: Month Open (BDT) High (BDT) Low (BDT) Close (BDT) Total Volume January 164.4 182.0 149.1 155.5 20,745,800 February 152.2 163.0 144.8 160.1 18,532,200 March 160.9 196.0 150.2 191.7 18,969,200 April 191.0 228.0 183.6 214.7 36,777,800 May 217.8 222.4 196.2 206.4 13,304,400 June 207.0 212.9 195.0 208.8 9,633,400 July 209.9 209.9 104.8 204.8 12,150,800 August 195.0 195.9 172.0 180.3 9,171,200 September 183.8 183.8 165.0 166.3 14,392,600 October 175.1 178.4 158.4 174.8 6,726,600 November 174.0 182.5 164.2 170.9 6,299,400 December 173.0 175.9 165.4 175.0 4,671,800 Total Shares traded during the year 171,375,200 Note: a. The highest share price of Grameenphone Ltd. at Dhaka Stock Exchange Ltd. (DSE) was BDT 228.0 in April 2012 and the lowest share price was BDT 104.8 in July 2012. II. Monthly Open, Close, High and Low share price and volume of the Company’s Shares traded at Chittagong Stock Exchange (CSE) during the year 2012: Month Open (BDT) High (BDT) Low (BDT) Close (BDT) Total Volume January 164.0 180.6 150.5 154.7 7,065,600 February 154.7 162.8 146.9 159.1 6,585,418 March 159.1 192.7 150.4 191.2 4,089,228 April 191.2 222.8 184.9 214.8 5,670,088 May 214.8 218.9 200.2 205.6 2,651,254 June 205.6 210.5 196.2 208.1 2,513,218 July 206.8 209.5 192.1 204.9 2,987,128 August 204.9 204.9 173.1 180.8 2,938,800 September 180.8 180.8 165.7 165.7 3,400,800 October 165.7 176.4 161.1 174.9 1,686,552 November 174.9 177.7 164.9 171.2 2,182,800 December 171.2 174.9 165.6 174.9 1,166,800 Total Shares traded during the year 42,937,686 Note: a. The highest share price of Grameenphone Ltd. at Chittagong Stock Exchange Ltd. (CSE) was BDT 222.8 in April 2012 and the lowest share price was BDT 146.9 in February 2012. Grameenphone Annual Report 2012 | PAGE 161| Useful Information for Shareholders III. Quarterly high-low price history of the Company’s share for the year 2012 DSE Period CSE 2012 Quarter 1 2011 2012 2011 High (BDT) Low (BDT) High (BDT) Low (BDT) High (BDT) Low (BDT) High (BDT) Low (BDT) 196.0 144.8 259.0 136.2 192.7 146.9 257.0 137.0 Quarter 2 228.0 183.6 177.0 137.9 222.8 184.9 176.8 138.0 Quarter 3 209.9 104.8 219.0 154.2 209.5 165.7 220.0 154.0 Quarter 4 182.5 158.4 178.0 135.8 177.7 161.1 171.6 136.5 IV. GP Share Price Trend Year wise DSE CSE 2012 2011 2012 2011 Highest Price (BDT) 228.0 259.0 222.8 257.0 Lowest Price (BDT) 104.8 135.8 146.9 136.5 V. GP Share Price & Transaction Volume in DSE: Standalone Performance 2011 2010 2011 2012 % of DSE Turnover GP Price Shares Traded 2012 Rebased Scale 2010 Relative Performance 6. Subsidiary Company Name of the Company Holding Activity Grameenphone IT Ltd. 100% IT Company (The Grameenphone IT Ltd. was incorporated on January 28, 2010) 7. Credit Rating The Company’s credit rating was reaffirmed by Credit Rating Agency of Bangladesh Ltd. (CRAB) on January 30, 2013. Long Term Short Term AAA ST-1 8. Company Website Anyone can get information regarding Company’s activities, products & services or can view Annual Report 2012 at www.grameenphone.com. 9. Investor Relations Institutional investors, security analysts and other members of the professional financial community requiring additional financial information can visit the Investor Relations section of the Company website: www.grameenphone.com 10. Shareholder Services If you have any queries relating to your shareholding, please contact at 01711555888 or mail to GP Share Office at shareoffice@grameenphone.com. | PAGE 162 | Grameenphone Annual Report 2012 Grameenphone Ltd. Registered Office: GPHouse, Bashundhara, Baridhara, Dhaka-1229 Share Office: Zahurul Tower, Plot#9, Road#113/A, Gulshan-2, Dhaka-1212 Notice of the 16th Annual General Meeting Notice is hereby given that the 16th Annual General Meeting of Grameenphone Ltd. will be held on Wednesday, April 10, 2013 at 10:00 am at Shaheed Suhrawardy National Indoor Stadium, Mirpur, Dhaka to transact the following businesses: AGENDA 1. Consideration and adoption of the Directors’ Report and the Audited Financial Statements of the Company for the year ended December 31, 2012 together with the Auditors’ Report thereon. 2. Declaration of Dividend for the year ended December 31, 2012 as recommended by the Board of Directors. 3. Election/Re-election of Directors. 4. Appointment of Auditors and fixation of their remuneration. By order of the Board of Directors Sd/Hossain Sadat Company Secretary March 19, 2013 Notes: • Members whose names appeared on the Members/Depository Register as on “Record Date” i.e. February 20, 2013 are eligible to attend the Annual General Meeting (AGM) and receive dividend. • A Member entitled to attend and vote at the AGM may appoint a Proxy to attend and vote in his/her stead. • The “Proxy Form”, duly filled and stamped at Tk. 8 must be deposited at the Company’s Share Office located at Zahurul Tower, Road #113/A, Plot #9, Gulshan-2, Dhaka-1212 not later than 72 hours before commencement of the AGM. • Members/Proxies are requested to record their entry in the AGM well in time on April 10, 2013. The registration counter will open at 8:00 am on the AGM date. • In case of non-receipt of Annual Report 2012 of the Company sent through courier, Members may collect the same from the Company’s Share Office within April 09, 2013. No additional Annual Report will be distributed at AGM venue. Annual Report will also be posted on the Investor Relations section of the Company’s website: www.grameenphone.com • Members are requested to submit to the Company’s Share Office on or before April 01, 2013, their written option to receive dividend. In case of non-submission of such option within the stipulated time, the dividend will be paid off as deemed appropriate by the Company. • Grameenphone is concerned about the environment and utilizes natural resources in a sustainable way. We request the members to update their email address and contact number (mobile/fixed phone) with their respective Depository Participant (DP) for quicker and easier communication. Such cooperation will help conserve paper and minimize the impact on the environment. ŝҰŨũőō ųśţŨřŴŞŨấŨřΝűŴдř ŝŏţ ĴΝŀũōř ŅőƏ ŅŨőŨŴőŨ ŘŨŴΎ ųŘę ĴŨŝк ΝŨũŜΠľ ŝŨŐŨřŌ ŝŖŨţ ųľŨő фľŨř ķŔŞŨř/ĿŨΝŨř/ųľŨő ŐřŴőř ľŬŔő фŏŨŴőř ΝƏΝΖŨ ŎŨľŴΝ őŨĬ Grameenphone Ltd. Registered Office: GPHouse, Bashundhara, Baridhara, Dhaka-1229 Proxy Form I/We of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . being Member of Grameenphone Ltd. do hereby appoint .......................................................................................... .................................................................................... Mr./Ms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . as my/our PROXY to attend and vote on my/our behalf at the 16th Annual General Meeting of the Company to be held on Wednesday, April 10, 2013 at 10:00 am at Shaheed Suhrawardy National Indoor Stadium, Mirpur, Dhaka and at any adjournment thereof. Signed this . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . day of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2013. .......................................... .......................................... Signature of the Member(s) Signature of the PROXY Number of Shares held . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notes: • The Proxy Form, duly filled and stamped, must be deposited at the Company’s Share Office located at Zahurul Tower, Plot#9, Road #113/A. Gulshan-2, Dhaka-1212 not later than 72 hours before commencement of the AGM. • Signature of the Member(s) must be in accordance with the Specimen Signature recorded with the Company. Signature Verified by Authorised Signatory of the Company Grameenphone Ltd. Registered Office: GPHouse, Bashundhara, Baridhara, Dhaka-1229 Attendance Slip I/We do hereby record my/our attendance at the 16th Annual General Meeting of the Company being held on Wednesday, April 10, 2013 at 10:00 am at Shaheed Suhrawardy National Indoor Stadium, Mirpur, Dhaka. Signature Verified by .......................................... ................................................ Signature of the Member/Proxy Authorised Signatory of the Company Note: Please present this Attendance Slip at the registration counter on the AGM date. Grameenphone Ltd. GPHouse Bashundhara, Baridhara, Dhaka-1229, Bangladesh Tel: +880-2-9882990, Fax: +880-2-9882970 Website: www.grameenphone.com Grameenphone wants to contribute to meet climate challenges and aims to reduce the consumption of resources and overall impact on the environment. In an effort to minimize paper consumption, we limit the scope of the printed annual report within regulatory requirement. Grameenphone’s website provides extensive information about the Company and its current activities: www.grameenphone.com Concept & Design by Benchmark PR | www.benchmarkpr.com.bd