Canadian Centre for Victims of Torture 2009 Annual Report 2010 2,418 survivors walked through our doors this year Charity No.: 133327908 RR0001 ccvt Annual Report 2009-2010 Table of Contents Mandate 3 A message from the Executive Director 4 A message from the Chair 5 Legal Committee Report 6 International Committee Report 7 Public Education Committee Report 9 Health Committee Report 11 Program Manager Report 13 Settlement Program Report 15 Child and Youth Report 17 Local Immigration Partnership (LIP) Program Report 20 Volunteer Program Report 22 Language and Skills Training Report 24 CCVT Programs 26 Financial Report 27 Board of Directors 29 Health Network Members 30 Legal Network Members 31 Partnering Organizations 32 CCVT Staff 34 CCVT Survivors 36 Individual Donors 38 CCVT Volunteers 42 Our Supporters and Patrons 43 Source of Funds and Donor Organizations 44 Contact Us 45 TABLE OF FIGURES Figure 1: New Clients by Country 36 Figure 5: Age 39 Figure 2: Total Clients 37 Figure 6: Gender 39 Figure 3: Referral Sources 38 Figure 7: Marital Status 40 Figure 4: Internal Referrals 38 Figure 8: Client Education 40 ccvt Annual Report 2009-2010 Mandate The Canadian Centre for Victims of Torture (CCVT) aids survivors to overcome the lasting effects of torture and war. In partnership with the community, the Centre supports survivors in the process of successful integration into Canadian society, works for their protection and integrity, and raises awareness of the continuing effects of torture and war on survivors and their families. “The CCVT gives hope after the horror.” 3 ccvt Annual Report 2009-2010 Message from the Executive Director Every country has ratified at least one international human rights treaty recognizing ”the right to enjoyment of the highest attainable standard of physical and mental health.” Freedom from torture and other cruel and degrading treatment or punishment is a key aspect of this right, as is the right to prevention and treatment. Although torture is often used to silence human rights defenders and outspoken dissidents, the ones who most commonly suffer torture belong to vulnerable populations who are defenseless and marginalized. Mulugeta Abai Executive Director The Canadian Centre for Victims of Torture (CCVT) works to meet the needs and rights of torture survivors by developing psycho-social, legal and mental health services. To meet the needs we work in partnership with community organizations and health service providers to ensure that services are appropriate and effective. As part of this effort we have partnered with physicians, psychiatrists and other practitioners in private practice who are affiliated with Mount Sinai Hospital to offer treatment and documentation at CCVT. In addition to direct services, we have pursued academic partnerships with the Centre for Refugee Studies at York and worked with members of our health and legal networks to improve the skills of our staff, and increase their knowledge on the provision of services to survivors of torture and their families. Last year we assisted 2,418 survivors who sought our help and expanded our reach to include priority neighborhoods by employing more staff and working in partnership with other organizations throughout the City of Toronto. As in previous years, staff continued to assist survivors and their families deal with the trauma, family separation and other hardships. Our LINC classes are as busy as ever and a new course in Secretarial training has graduated 12 learners with certificates that will enable them to gain entry level jobs. Three of those graduates have already secured employment. As the lead agency, CCVT received funding from Citizenship and Immigration Canada to coordinate the East Downtown Toronto Local Immigration Partnership (EDTLIP) which has grown to include 54 member organizations. EDTLIP is overseen by a steering committee which is representative of the neighborhood we are a part of and has established planning tables that include Immigration & Settlement, Health/Mental Health, Social & Cultural Inclusion, Employment, Training, & Language and Housing. EDTLIP has developed a local settlement strategy and we are moving towards implementation in the coming months. We will also increase the planning tables to include seniors, youth and women. CCVT believes and recognizes the importance of working together to achieve systemic changes that will facilitate the creation of supportive networks to enable survivors to move from victim to active community members. All the above achievements would not have been possible without the generous support from Citizenship and Immigration Canada, the Ontario Ministry of Citizenship and Immigration, United Way of Greater Toronto, the City of Toronto, the United Nations, the Trillium Foundation, Canadian Auto Workers Union and our thousands of donors. Nor would the work have been possible without the dedication and unwavering commitment of the Centre’s staff, volunteers and guidance from the board of directors, for which I am most grateful. 4 ccvt Annual Report 2009-2010 Message from the Chair It has been an exciting and productive year at the Canadian Centre for Victims of Torture! We have seen our services grow and improve. Our space at the Scarborough office was expanded to allow for more programs and we are now prepared to provide services at the Victoria Hub. Clients at the Jarvis office now receive regular psychiatric counselling in the offices. We are grateful for the psychiatrists from Mount Sinai Hospital who come to the office each week. Their visits allow for better treatment of the clients and professional development opportunities for our counselling staff. The staff members have worked hard to implement the strategic plan developed in collaboration with the board. All of the programs and practices have been reviewed to ensure adherence to the strategic plan. As a result, innovative program activities are being developed particularly for children and seniors and we have been able to hire staff to support these programs. Prof. Susan McGrath Chair of the Board We continue to provide specialized English language training to our clients. Our staff and board speak out on crucial social issues and public policy concerns through public presentations and letters to policy makers. CCVT has provided strong leadership to the development of the East Downtown Toronto Local Immigration Partnership (LIP). Fifty–four member agencies that include settlement services, educational institutions, grassroots organizations, the city of Toronto, Toronto Police and local hospitals have all collaborated to develop an environmental scan and a local settlement strategy and action plan for the area. The LIP Program Manager Ermelina Balla and her team are to be commended for the success of the project. The Board has revised and updated our personnel and health and safety policies. All of the job descriptions of the staff members have been analyzed and revised. We much appreciate the assistance of Board Member Mohan Doss and the cooperation of the staff in these processes. I have been pleased with the collaboration of CCVT and the Centre for Refugee Studies at York University, where I am Director, in providing professional development programs for workers in the field. A highlight of the year was the launch of a fundraising campaign to establish CCVT as a Centre of Excellence. The initial focus is on children and youth. The launch took place at our successful First Light celebration held in November. We are grateful for the leadership that Tony Boston, our former Board President, has given to this initiative. I also want to congratulate the staff who worked to make First Light such a wonderful evening, particularly Angela Woodcock and Teresa Dremetsikas. It has been an honour to serve as Chair of the Board of Directors for such a vibrant and important organization. I want to thank the Board members for their guidance and efforts. I congratulate our dedicated executive director Mulugeta Abai and all of the staff for their hard work and contributions in making CCVT such a remarkable agency. 5 ccvt Annual Report 2009-2010 Legal Committee Report The CCVT Legal Committee is presently composed of three lawyers (within different fields of refugee/immigration law and human rights) and three CCVT staff members. The committee recruits its members from the CCVT Board of Directors and staff, the Legal Network, and volunteers. The committee provides recommendations to the CCVT Board. Staff members bring any legal problem CCVT clients may have to the attention of the Committee. The Legal Committee addresses legal matters arising within the CCVT mandate with the objective of making the Centre work more effectively in serving its clients. The legal committee is also active in the fields of policy analysis, legal support and research, as well as monitoring national and international human rights instruments in regards to torture survivors, refugees and other uprooted people. Dr. Ezat Mossallanejad CCVT Policy Analyst Last year the CCVT Legal Committee was involved in the following areas of policy support: Non-citizens in Limbo The Legal Committee closely scrutinized the conditions and challenges experienced by non-citizens, specifically survivors of torture and war in the midst of Canadian immigration limbo. The committee provided feedback on best practices to serve these clients on an ongoing and case by case basis. Backlog The CCVT Legal Committee put forth recommendations regarding the lengthy waiting periods of immigration hearings. It was proposed that: a) lawyers contact the Immigration and Refugee Board to inquire about the date of hearings with hopes that this will speed up the process on Humanitarian and Compassionate grounds as well as Pre-Removal Risk Assessment (PRRA); b) lawyers file an application for mandamus to the federal court to accelerate the process (however this application is not covered by Legal Aid); c) advised on the requirements of visa officer’s for families to undergo DNA testing. DNA testing is costly and time-consuming. We have tried our best to help clients come up with alternatives to DNA testing in a way that is acceptable to visa officers. Clients’ Refugee and Immigration problems Throughout the year the Legal Committee provided support and advised CCVT regarding immigration limbo, legal obstacles to family reunification, and a variety of inadmissibility related issues which assisted in family reunifications and acquiring landed immigrant status. Co-chairs: Andrew Brouwer and Richard Wazana Members: Hillary Evans Cameron, Ezat Mossallanejad, Aislinn Clancy, Jackie Gakumba, Selamawit Yohannes 6 ccvt Annual Report 2009-2010 International Committee Report The CCVT International Committee monitors the activities and services of a network of organizations that support survivors of torture, war, genocide and crimes against humanity. The international committee makes necessary recommendations to the CCVT Board of Directors. This committee also works towards monitoring and responding to global issues related to the prevention, exposure and eradication of torture, war, genocide and crimes against humanity. During the year 2009-2010, the International Committee was involved in the following activities: Conference on forced migration CCVT staff attended the 12th International Association for the Study of Forced Migration (IASFM) Conference held at the University of Nicosia, Cyprus in June 2009. Sri Lankan crisis The CCVT monitored the desperate conditions of 300,000 internally displaced civilians (IDPs) who had fled war-ravaged areas and had lived in overcrowded refugee camps under strict military control. The CCVT wrote a letter to the Rt. Honourable Stephen Harper, Prime Minister of Canada, requesting Canada to pressure the Sri Lankan government to: Allow international relief agencies, journalists and independent human rights monitors to enter Sri Lanka and be allowed access to the war-ravaged areas; Allow the United Nations High Commissioner for Refugees (UNHCR) to assist by registering internally displaced people. Campaign against refoulement to torture in Iran The CCVT reiterated the concerns of Amnesty International regarding the fate of more than 3,000 Iranian exiles living in Camp Ashraf northeast of Baghdad in Iraq. CCVT wrote a letter of appeal to Prof. Susan McGrath facilitating a workshop at the 12th Conference on Forced Migration organized by the International Association for the Study of Force Migration (IASFM) held at Nicosia University in Cyprus. 7 ccvt Annual Report 2009-2010 International Committee Report (continued) United States Secretary of State Hillary Clinton as well as to Iraqi Prime Minister Mr. Nouri Al-Malik to work towards their non-refoulemant as per article 3 of the Convention against Torture (CAT) and Article 33 of the Refugee Convention (1951). Canadians in Saudi detention The CCVT joined human rights agencies around the world by initiating a campaign for due process in the cases of two Canadian citizens - Mr. Mohamed Kohail (22 years old) and his brother Mr. Sultan Kohail (16 years old), who had been incarcerated in Saudi Arabia for the last three years. Honorable Lawrence Cannon, Minister of Foreign Affairs, announced that the death sentence against Mr. Mohamed Kohail had been revoked and that a retrial had been ordered (January 9th, 2010). Canada and protection against torture CCVT issued a media release expressing deep concern regarding the allegations that during 20052007, Canadian forces were implicated in the torture of detainees by Afghan authorities. The CCVT reiterated that any kind of involvement in torture, including consent or acquiescence to, is a breach of Canada’s human rights obligations, international law and the fundamental rights of humankind. Eritrean refugees in Libya CCVT closely monitored the treatment of Eritrean refugees in Libya and their inhumane prison conditions. The CCVT appealed to the Hon. Lawrence Cannon, Minister of Foreign Affairs, the Honorable Jason Kenney, Minister of Citizenship and Immigration, Libyan President Muammar Gaddafi, Mr. Antonio Guterres, the United Nations High Commissioner for Refugees, Dr. Bingu Wa Mutharika, President of Malawi and Chairperson of the African Union, and Mr. Alhussein Elzawawi, the Libyan Acting Ambassador in Canada, seeking their intervention. Abuse of the Interpol system CCVT wrote to Mr. Ronald Kenneth Noble, the Interpol Secretary General, sharing its grave concern over news about the abuse of the Interpol system by the highly tyrannical government of Iran. Mr. Kenneth responded by sharing his limitations and suggesting a possible remedy. Optional Protocol The International Committee continued to monitor developments regarding An Optional Protocol to the Convention against Torture, dealing with the mandate of the UN Committee against Torture to enter and monitor conditions in places of detention. We will continue to urge the government of Canada for the ratification of the Optional Protocol to the United Nations Convention Against Torture and other Cruel, Inhuman or Degrading Treatment or Punishment Canadian Centre for International Justice (CCIJ) CCVT continued its collaboration with the Canadian Centre for International Justice (CCIJ). The CCIJ is now incorporated as a non-profit non governmental organization with a mandate to bring torturers and war criminals to justice. Chair: Prof. Susan McGrath Members: Hoda Aghloul, Mulugeta Abai, Ezat Mossallanejad, Teresa Dremetsikas, Chizuru Nobe 8 ccvt Annual Report 2009-2010 Public Education Committee Report The function of the Public Education Committee is to contribute to the implementation of the organizational mandate to raise awareness of the continuing effects of torture, war, genocide and crimes against humanity on survivors and their families, and to work for their protection and integrity. As a learning centre, CCVT focuses on issues related to torture, international crimes, and the human rights of survivors. Activities include research, the production and distribution of learning materials, onsite training and education programs for staff, volunteers, students and the community, as well as local and global public forums and presentations. The committee primarily focused on educating Canadian youth against torture, war, genocide, crimes against humanity, and impunity. Training and Education Some countries, including advanced industrial, continue to sanction torture in the name of “excessive measures” against suspected terrorists. While we must warn the public about the evils of terrorism, we also need to work towards eradicating torture. This has prompted CCVT to increase its efforts towards public education. During the past year, the CCVT looked closely into public education with regards to the protection of uprooted people who make Canada their final destination. The CCVT maintains its involvement with Mount Sinai Hospital by participating in training opportunities and jointly presenting at different events. Collaboration In its public education endeavor, CCVT maintained a close collaboration with the Canadian Council for Refugees, the Canadian Centre for International Justice, York University, University of Toronto (U of T), Ryerson University, University of Ottawa, Wilfred Laurier University, George Brown College, Humber College, Seneca College, FCJ Refugee Centre, Amnesty International and the Ottawa branch office of the United Nations High Commissioner for Refugees. In collaboration with the FCJ Refugee Centre, CCVT contributed towards the publication of the Refugee Update, a journal for the protection of refugees in Canada. Along with U of T professors, the CCVT supervised U of T students conducting research on topics related to the CCVT mandate. CCVT staff continued to play a major role as a member of the United Way Speakers Bureau. It has been a wonderful training opportunity to educate non-profit agencies as well the business community about the scourge of torture and the need for the rehabilitation of survivors. Partnership During the past year, CCVT continued its successful partnership with the Centre for Refugee Studies at York University by providing a course as part of the Continuing Education program. This course provided students with information and insight about the Canadian refugee determination system as well as on the international conventions and remedies applicable in the context of refugees. 9 ccvt Annual Report 2009-2010 Public Education Committee Report (continued) Public Awareness Workshop and Presentations The following are examples of workshops and presentations the CCVT hosted in the past year: Organized public awareness panels on genocide in different periods of history against different people: Jewish, Rwandese, and Darfurians; Participated at the panel discussion, “Human Rights, Politics and the Hippocratic Oath: Exploring Physicians’ Roles in Conflict Situations.” Sponsored by Amnesty International Canada and Save the Doctors Campaign. The event took place at the Munk Centre, University of Toronto; Workshop for the Canadian Churches Forum on the overview of international human rights instruments and mechanisms; CCVT provided three workshops on Crimes against Humanity- on site at CCVT, at George Brown College (Toronto), and the Committee against Massacre of Political Prisoners (Montreal); Participated in a panel held at the Ontario Institute for Studies in Education (OISE) on the topic of Women and Genocide; CCVT provided students and teachers at University of Toronto, York University, Seneca college, George Brown College and Wilfred Laurier University with workshops on prevention, eradication and exposure of torture as well as the need for rehabilitation of survivors Learning Materials CCVT’s journal, First Light continues to provide valued and critical commentaries on current issues along with information on the Centre’s programs and activities. The last issue contained articles and research works contributed by CCVT staff, volunteers, clients and supporters. First Light has and will continue to serve as a valuable means of education and public awareness. These materials and other public education materials are available on the CCVT web site at www.ccvt.org Chair: Prof. Susan McGrath Members: Regine King and Mulugeta Abai, Ezat Mossallanejad, Teresa Dremetsikas, Chizuru Nobe 10 ccvt Annual Report 2009-2010 Health Committee Report The mandate and tasks of the Health Committee include: Development and advising in the implementation of guidelines for the assessment of clients and the provision of services; Collaboration with the Executive Director and other CCVT Board committees in fulfilling the mandate of the centre; To collaborate with the personnel committee in respect to staff development; Working with the public education committee and the volunteer advisory committee to promote public and professional education; As previous years, the fiscal year of 2009-2010 was a successful year for the Health Committee. The committee met once a month and as the need arose. The committee has been consulting and working closely with CCVT management, staff and the other board committees. Throughout the year the committee worked hard to recruit more family physicians and psychiatrists to provide in-house services for CCVT clients. In addition, to better serve CCVT clients the committee explored additional resources that CCVT staff can use to refer clients for health issues. The committee prepared and implemented a needs assessment to identify the health needs and barriers that CCVT clients face. Identifying barriers enables CCVT to plan and design programs to assist clients overcome these barriers. The development of the questionnaire involved a revision of existing tools and consultation with all levels of the CCVT health committee and CCVT management. In total 148 clients completed the questionnaire. The survey indicated that many of our clients still do not have access to regular health care. This is particularly true for newcomers and people who have difficulty with English. The committee believes that the Interim Federal Health plan, as opposed to clients immediately getting a regular Ontario health card, is a contributing problem. The major clientele groups that lack family doctors were refugee claimants (68%). Most of the respondents were having difficulty accessing a dentist (57%). The health committee organized a joint meeting with the CCVT legal committee to increase collaboration between the committees in order to better serve CCVT clients. Over 30 members were in attendance and discussed the best practice for writing documentations. Both committees agreed to continue convening joint meetings. The CCVT health committee recommended and expressed a lot of interest in researching and developing a “Best Practice Guidelines” and the creation of a center of expertise for the mental health care of newcomers with post-traumatic stress disorder (PTSD). It is important to note that the commonly accepted PTSD treatment guidelines in North America seem to be suited to North Americans with a history of brief, local trauma, and does not include any cultural or major life displacement issues. The center will enable other healthcare professionals to learn from the best practices and guidelines for treatment of PTSD. The Health Committee secured a researcher who will help CCVT and committee members explore the existing literature and research about the treatment of PTSD. Alongside CCVT management, health committee members finalized an agreement with Inner City Health to fund more psychiatrists to provide services at CCVT. Currently five psychiatrists are providing services at CCVT providing documentation and treatment to clients. They also provide additional training to CCVT Trauma/Settlement counselors and are available to counselors for consultations. 11 ccvt Annual Report 2009-2010 Health Committee Report (continued) Training conducted by the health committee members builds the staff capacity in mental health services. In consultation with CCVT management, the health committee partnered with Mount Sinai hospital to provide trauma training to CCVT staff. On several occasions CCVT staff members and psychiatrists from Mount Sinai Hospital co-presented at national and international mental health conferences. CCVT staff and Mount Sinai doctors delivered workshops to psychiatric residents to introduce them to the mental health needs of newcomers. The health committee secured a family doctor to provide documentation services at CCVT. These doctors provide services to CCVT clients pro bono. More family physicians have joined the health committee and continue to contribute more services and consultations. Health Committee members developed an outline for writing documentations for asylum seekers. This outline is in the final stages of editing. Joint Health and Legal Committee meeting T h e h e a l th c o m m i tt e e participated and contributed in the strategic planning meeting held by CCVT. From the point of view of psychiatrists and physicians they made recommendations and provided feedback on how to better assist CCVT clients with mental and physical health problems. In summary: In collaboration with CCVT management, the committee recruited more family physicians to join the CCVT Health Committee; Alongside CCVT management, the committee secured one family physician to provide in-house services to CCVT clients; As part of enhancing professional capacity of CCVT staff, the committee organized and implemented a training workshop on trauma To better understand the health needs of the clients, the committee developed and implemented a questionnaire for clients; The committee actively participated in two international mental health conferences; As part of networking and partnering with other institutions, the health committee participated in the UNHCR advisory committee on mental health; To increase collaboration with other CCVT board committees, the health committee organized and implemented a joint meeting with the CCVT Legal Network members; The Health Committee contributed in the creation of the CCVT Centre for Excellence Campaign. Co-chairs: Dr. Marlinda Freire, Dr. Wendell Block Members: Helen Gateri, Dr. Donald Payne, Dr. Rosemary Meier, Dr. Lisa Andermann, Dr. Clare Pain, Dr. Debra Stein, Dr. Tripler Pell, Dr. Julia Rackal, Dr. Mitra Gholamaine, Teresa Dremetsikas, Mohamed Ahmed and Selamawit Yohannes 12 ccvt Annual Report 2009-2010 Program Manager Report Throughout all the different programs and services provided by CCVT to clients; our staff, volunteers and the board have continued to fulfill the organizational mandate. There have been accomplishments in every single program and committee this year. The highlight has been the initiation of the implementation of the 4 year strategic plan. Other highlights include: The formation of a client advisory committee including guidelines to form the committee; Increased capacity within the volunteer program; The identification of resources for the Children and Youth Program; Expansion of the English Instruction Program to the Scarborough Dr. Teresa Dremetsikas branch and the creation of a new secretarial course; Program Manager The CCVT website has been redesigned; CCVT became the lead agency for the East Downtown Toronto Local Immigration Partnership (LIP); Increased our capacity to deliver Mental Health services for clients; A joint Health and Legal committee meeting took place to review the CCVT Medical Legal Guidelines; The launch of a campaign to raise the profile of CCVT as a Centre of Excellence during the First Light Celebration. Scarborough Seniors Holiday Party 13 ccvt Annual Report 2009-2010 Program Manager Report (continued) Professional Development training for staff and volunteers this year has included topics like: Refugees and Trauma; Logic Model; Forming Partnerships; CPR; Database Management; Introduction to Cultural Interpretation; Forced Migration. Participation and presentations delivered include: Regent Park Community Health Centre for staff regarding the CCVT model of Service Delivery; Women’s College Hospital for Residents of Family Medicine; World Refugee Day organized by a London Immigrant Serving Organization; Children’s Aid Society; The Culture and International Mental Health Conference “Resilience and Vulnerability”; Mount Sinai Hospital Academic Day: “When Disasters Strike” what to do; Canadian National Refugee Health Conference; A four-day training for Clinicians at Winnipeg Mount Carmel; “Cultural Psychiatry Day“ at the Toronto Western Hospital (A multi site video conference jointly with Montreal Jewish General Hospital presented by Health and Legal Committee; The certificate course between CCVT and York University on “Forced Migration and Refugee Issues” ran successfully for the third consecutive year. CCVT Health committee member Dr. C. Paine and CCVT Program Manager Teresa Dremetsikas at the four-day training for clinicians in Winnipeg. 14 ccvt Annual Report 2009-2010 Settlement Program Report The Settlement Program at the Canadian Centre for Victims of Torture (CCVT) continues to play a critical role in the adjustment of newcomer survivors fleeing war and torture. Applying CCVT’s innovative delivery approach, the Centre’s trauma counselors provide unique services to meet the needs of this unique community. The network of physicians, consultants, lawyers and the use of an applied crisis intervention model, serve as benchmarks of supportive one-on-one counseling, referral, intervention, information dissemination and support groups. The caliber of CCVT’s work is evidenced in the number of clients served this year. Huda Bukhari Settlement Program Manager The downtown office, to date, has provided services to 1,575 new clients, including 365 children and youth, 733 women and 477 men. The Scarborough branch served a total of 865 new clients including 295 children and youth, 362 women and 208 men. The value of services provided is made possible by the staff in both branches. For instance, trauma counselors provide service in over 17 languages, which enables the Centre to reach a large number of clients. The languages assist in the progression of the settlement and adjustment process of clients upon arrival to Canada. In addition to service provision, staff also attended and participated in several training sessions/certificate programs to enhance their skills. These include: York University’s Forced Migration Issues certificate Program; CCVT supervision of 3 university graduate students from the University of Toronto’s Faculties of Social Work, Medicine and Law; Staff facilitation of 2 ½ day information sessions to sector peers in the field of assisting children/youth regarding mental health issues; Training on Cultural Approaches to Trauma Counseling; Trauma Counseling Skills training by CCVT affiliated psychiatrists to all Thilaga Jeganathan staff; Settlement Coordinator Facilitating 2 workshops on Support Groups and Trauma/War Victims (Scarborough) at the OCASI Conference Understanding and Responding to Woman Abuse in Immigrant and Refugee Communities: eLearning for Settlement Workers; Developing Logic Model - United Way; CPR training; Relaxation Techniques, provided by Mt. Sinai Hospital Psychiatrist; Attendance of OCASI Professional Conference and ISAP Conference; Training in Humanitarian and Compassionate Cases; Professional Development Session: Conflict and its Resolution taught by University of Toronto’s Training for Field Instructors; Workshop on Cultural Psychiatry at the Toronto West Hospital; Workshop – International Legal Instruments and Remedies Against Torture; Families/Children Affected by War Presentation. 15 ccvt Annual Report 2009-2010 Settlement Program Report (continued) Examples of the several orientation and information sessions presented to clients include: CCVT Services; Ontario Works; Immigration issues; Housing issues; CCVT LGBTQ services; Rights of Old Age Security Recipients; Income Tax; Landlord & tenant rights and responsibilities; Integration & settlement; Driver's License; ODSP Financial & Employment; Employment: Resume Writing; Relaxation Techniques; Stress Management; HIV Prevention; Recreational Activities; Diabetes; H1N1; TTC, Shopping, Healthy Foods; Torture & Crimes Against Humanity; Sponsorship Issues I, II, III. Saturday Cooking Class 16 ccvt Annual Report 2009-2010 Child and Youth Program Report The Child and Youth program has continued to enhance its services to assist the increasing number of children and youth who have experienced the trauma of torture and/or war. Over the past year, the program has provided these clients with information and referrals to medical professionals for specialized treatment and documentation, social and recreational activities, individual and family counseling, informational and social groups, tutoring, befriending, advocacy, and many other activities. The Child and Youth program staff served 366 new children and youth clients at the downtown office and 295 at the Scarborough office. The following services were provided: Homework Club/School Support Program Mbalu Wembo Child and Youth Program Counsellor Aislinn Clancy Child and Youth Program Counsellor/Coordinator CCVT’s Child and Youth program recognizes that many children and youth who come from newcomer families sometimes experience difficulty in the school system because of language, and other barriers. As a result, CCVT continues to be committed to ensuring that these children and youth receive after school academic assistance, so that they can achieve their full potential within the Canadian educational system. Approximately 216 school support sessions, three days a week, were held for children ranging in ages from 5-18 years old. Approximately 50 children and youth from both locations were tutored by staff, and volunteers, many of whom were university students and professional teachers. Overall, the children and youth were quite happy with the homework club, many of them saying that it was “very fun”, and that they found the volunteers to be “very helpful, nice, funny and interesting”. One child said “you learn something new when you come here”. Another child said “I learned how to be more responsible for my homework”. Parents also seemed quite satisfied with the homework club, as many noted academic improvements in their children, as well as improvements in their children’s mood and ability to socialize. Some comments that parents shared included “My child feels happy”, “My child does homework without postponing”, and “My child is very friendly with other kids”. Volunteers also remarked that they felt that they had built meaningful relationships with many students, that the homework club was engaging, and that it was a great way for children to get assistance with their homework and to have fun socializing with one another. Story-time for Immigrant Families In partnership with the Toronto Public Library, CCVT held a story-time program one day a week for 7 weeks for caregivers and their children under the age of 7. At the program, a librarian from the Toronto Public Library provided babies and children with age appropriate learning, including story-telling, songs, rhymes and finger plays. This program was intended to provide some of CCVT’s youngest clients with fun and engaging learning activities that could help to stimulate their young minds. Summer Quest Program Every summer, CCVT’s children and youth clients are provided with the opportunity to access free 17 ccvt Annual Report 2009-2010 Child and Youth Program Report (continued) recreational activities across the city of Toronto, and last year was no exception. Many newcomer families do not have the financial resources to explore all the wonderful attractions that Toronto has to offer. CCVT, therefore, removes these barriers through the “Summer Quest” program. This year the Centre made it possible for children and their parents to participate in educational and entertaining trips to the Toronto Botanical Gardens, the Ontario Science Centre, the Toronto Zoo, and Toronto Island. The children highly enjoyed these activities, and parents felt empowered and satisfied that they played some part in making these fun trips accessible for their children. CCVT’s child and youth clients also enjoyed movie nights at the theatre, outdoor picnics and sports, a canoeing event at Toronto Harbourfront, and a trip to Georgian Bay. These trips allowed newcomer youth to practice their English speaking skills, create friendships with other youth, and build self confidence. Youth CCVT remains committed to meeting the needs of youth who have experienced war and/or torture, especially those who are living in Canada by themselves and lack the social support of friends and families. To address their needs and concerns, CCVT has provided numerous opportunities for youth to engage in fun activities, especially over the winter holidays and March Break. Some of these activities are movie nights, and skating at Nathan Phillips Square—a sport that is novel to the majority of the newcomer youth clients. These events, along with the volunteer befriending program, have allowed many of our youth clients to begin socializing with their peers, and built useful social networks. Furthermore, CCVT recognizes that many youth are in need of specialized academic support to finish their high-school diplomas and write college entry tests. Therefore the Child and Youth program works collaboratively with the volunteer program at CCVT to ensure that youth are appropriately matched with tutors who can help them succeed within the educational system in Canada. Finally, CCVT has also provided numerous information sessions to help newcomer youth navigate Canadian society, including sessions about job search skills, driver’s license information, volunteering information, and other topics relevant to youth. Detention Centre Program CCVT has continued to provide support for children and youth who were born to parents who have experienced war and/or torture and are currently being held in immigration detention centers. These children and youth often experience a tremendous amount of stress associated with having to live in a detention centre. In order to assist these clients, CCVT staff provided programs at the detention centre once a week for 3 hours. This purpose was to provide opportunities for children to be active, release some stress and build relationships. It included games, songs, arts and crafts, and outdoor play. Since April 2009, 59 sessions have been held at the detention centre to children and youth ranging from age 2 to 15. Most of the children served at the centre are Canadians, born to parents of Caribbean or Latin American descent. Some of the children also originally from countries such as Costa Rica, Colombia, Hungary, St. Vincent and Mexico. Outreach and collaboration The Child and Youth program has also continued to build partnerships with the larger community to engage in meaningful outreach. CCVT has successfully done outreach and created formal and informal partnerships with many local organizations and agencies serving children and youth, such as Covenant House, Toronto Public libraries, local elementary schools and high-schools, Tropicana Community Services, among others. 18 ccvt Annual Report 2009-2010 Child and Youth Report (continued) Overall, the Child and Youth program had a fruitful year in providing individual and group services to families and youth who were in need of a wide variety of assistance. The program expects that its relationship with children, youth and families will continue to strengthen, and that it will continue to play a role in empowering clients while they successfully integrate into Canadian society. Child and Youth Summer Quest Program 19 ccvt Annual Report 2009-2010 Local Immigration Partnership Report The Local Immigration Partnership (LIP) is a program that was developed by Citizenship and Immigration Canada (CIC) in partnership with the Ontario Ministry of Citizenship and Immigration (MCI) to strengthen the role of local neighbourhoods in serving and integrating immigrants. The LIP program aims to provide a collaborative space for the development and implementation of sustainable local and regional solutions for the successful integration of immigrants in Toronto. Ermelina Balla LIP Program Manager The Canadian Centre for Victims of Torture is the lead agency that has assumed the responsibility to coordinate and advance the Local Immigration Partnership in the East Downtown Toronto area. The East Downtown Toronto LIP has grouped the main areas of need into five planning tables: Immigration & Settlement, Health/Mental Health, Housing, Social & Cultural Inclusion and Employment, Training & Language. The objectives of the East Downtown Toronto LIP are as follows: Improve access and coordination of immigrant integration services (settlement, language training, labour market integration, health, and education support) in the community through the establishment of a partnership council; Enhance coordination of service delivery to newcomers residing in East Toronto, so that programs complement and build towards a common goal of settlement and integration; Build a community of practice that shares lessons learned from each partner and from resident newcomers; Strengthen local awareness and capacity to integrate immigrants through the engagement of a broad range of local stakeholders and residents in the development of a settlement strategy; Help members develop best practices and create a forum for learning and sharing. The East Downtown Toronto LIP received funding to begin their work in East Downtown Toronto in November 2009. We are pleased to announce that over 54 local organizations have joined this partnership since then, and they have consistently participated in our meetings to discuss ways to better serve and integrate newcomers into Canadian society. During the fiscal year of 2009 - 2010 the East Downtown Toronto Local Immigration Partnership has successfully conducted the following activities: Established the Partnership Council with over 54 organizations from many sectors, including immigrant service providers, youth, women and seniors services, employment, health, government and educational institutions; All the planning tables and Steering Committee have developed their terms of reference; Planning tables have met on a monthly basis to explore the needs and the gaps in service delivery, and enhance collaboration among agencies; 20 ccvt Annual Report 2009-2010 Local Immigration Partnership Report (continued) Conducted an environmental scan for the East Downtown Toronto area that included a literature review, statistical data, labour market research on newcomers, and how they select the services offered. Conducted 7 focus groups with approximately 118 newcomers: men, women, seniors, youth, LGBTQ, Francophone, and newcomers living with HIV/AIDS. In addition, interviews were held with precarious status newcomers, employers, while a survey was completed by service providers in the neighbourhood. A needs assessment report was also produced based on all the findings. The “East Downtown Toronto Community Voices” a monthly newsletter, provides news on the activities and the achievements of the LIP and partner agencies. The following are some of the actions of the East Downtown Toronto LIP: Developed a local settlement strategy for the East Downtown Toronto area that focuses on improvements in accessing and coordinating services that facilitate immigrant settlement and integration, while strengthening local awareness and capacity for integration; Developed an action plan to implement our local strategy; Two community consultations were held, where over 100 representatives from service providers, government, and educational institutions, participated in reviewing the proposed Settlement Strategy and Action Plan. The LIP program has created a platform where issues affecting settlement and immigration are discussed and shared. Multiple stakeholders are also included in planning and coordinating service delivery for newcomers in the East Downtown Toronto area, in order to improve the immigration outcome for immigrants as well as Toronto as a whole. At the same time, CCVT`s visibility has highly increased among service providers and newcomers through the LIP program. LIP members attend a Community Strategy Consultation 21 ccvt Annual Report 2009-2010 Volunteer Program Report The CCVT Volunteer Program went through a major change in 2009-2010. Thanks to generous support from the Trillium Foundation, we welcomed two new Volunteer Coordinators to our program. Their efforts are reflected in the increase number of new volunteers, additional volunteer workshops, and new social events such as the Cultural Café. Not only were we able to increase the volunteer base, we succeeded to solidify our community based programs, providing more opportunities for survivors to interact with the general public. Here are some highlights from volunteer activities: Training/ Workshops Initial training for new volunteers: Between April 2009 and March 2010, nine orientation sessions were held for 140 new volunteers recruited for the program; The opening of the new volunteer program is one of the highlights of the Scarborough branch. A total of 132 volunteers were registered and Chizuru Nobe Ghelani about 30 were actively involved in assisting in the homework program, in Volunteer Services Manager the English conversation circle, in teaching computer literacy, interpreting and in one on one tutoring; Volunteer meetings on relevant topics including: Canadian Refugee Determination System, Bosnian Genocide, overcoming trauma, torture and war through community collaboration and communications, Khomeini & Crime Against Humanity, Ogaden people in Ethiopia, Homework Club Workshop & the Singh decision Volunteer-led Program 56 Befriending matches arranged; 90 ESL students were matched with tutors; Approximately 250 cases assisted through interpretation/ escorting program. Our volunteers speak more than 60 languages altogether; Eight-week tax clinic sessions attended by a total of 165 clients both in the downtown and Scarborough offices; Five English Conversation Circles held on a weekly basis at both CCVT locations providing opportunities to practice speaking skills in a fun, safe environment; The weekly Homework Club for elementary and high school students both in downtown and Scarborough office. Social Events Refugee Rights Day events held in the week of March 30th and April 6th, 2009; World Refugee Day celebrations held at the Queen’s Park on June 20th, 2009; A film screening Teza was organized at the Royal Cinema for the United Nations International Day in Support of Victims of Torture on June 25th, 2009; The Annual Picnic at High Park on August 16, 2009; The seventh annual First Light Celebration & CCVT Award Ceremony held at 1 King West Suite on November 13, 2009 Annual General Meeting and Holiday Party held at the Bickford Centre on December 13, 2009. 22 ccvt Annual Report 2009-2010 Volunteer Program Report (continued) The very first Cultural Café, which was attended by more than 20 clients, volunteers and staff members, was organized on January 14th, 2010. Volunteer Appreciation event was organized on March 24th, 2010. It was attended by more than 40 volunteers, clients and staff members. As this report makes clear, CCVT volunteers continue to touch survivors’ lives with gentle souls. As my time at CCVT comes to end, I am reminded of the importance of community efforts in tackling the issue of torture. Volunteers have played a critical role in meeting our mandate for many years and will continue to do so in years to come. Volunteer Appreciation Event 23 ccvt Annual Report 2009-2010 Language Instruction and Skills Training Report For the past 20 years, the CCVT English Language and Skills Training program has been a key component in the recovery and successful rehabilitation of survivors of torture and organized violence. In collaboration with the many services at CCVT and the community, the English as a Second Language (ESL) and Skills Training program enables and supports survivors in the process of successful integration into Canadian society, and promotes hope after the horror. Nurturing Elena Solokhina Computer Instructor The ESL/LINC and Computer instruction courses at CCVT are specifically adapted to the learning abilities and needs of our survivors, at the same time designed to improve language proficiency and skills development. It nurtures the individual and caters to the needs of adult learners who suffer from debilitating imprints that make the learning process more strenuous. The program is delivered by highly qualified and specially trained teachers using a curriculum that is adapted to help students acquire skills related to their immediate and long term life goals. The classroom atmosphere and supportive environment provides clients with encouragement, hope, community, social inclusiveness and the tools they need to progress with their language and social skills. CCVT has met the challenge of teaching ESL, Skills Training and resettlement issues by creating a “safe haven”, where clients feel a sense of acceptance and have the ability to access multiple services in one place. Fostering Interpersonal Connections Abdul Abubaker LINC/ESL Coordinator A feature of CCVT’s ESL/LINC Program is to foster interpersonal ties as an objective in itself , and as a mediating link between survivors and the host community. Clients attend LINC, ESL and Skills Training programs not only to learn English, but to socialize with people of similar experiences and backgrounds. They come to the CCVT “family” , where they know they are accepted. Many of the ESL clients are seniors who socialize with their classmates. This interaction plays into breaking their isolation and fosters an interaction with our younger clients. The Classroom Involvement in ESL/LINC Skills Training programs gives our clients the opportunity to access trained settlement staff, which provides other settlement needs and services. You can see the effort put into language instruction at CCVT. It is not an ordinary class or learning environment but a unique and specialized classroom for people who are torture survivors and suffer from Post-Traumatic Stress Disorder. Class levels available to our clients range from Low Beginner to Advanced. Every year CCVT provides language training for approximately 300 clients from 78 countries. Clients stay in the English language programs for an average of 3 to 18 months, moving through language proficiency levels at their own pace. Classes are provided solely on site at CCVT so that clients and teaching staff will have access to counselors to resolve sudden traumatic episodes. 24 ccvt Annual Report 2009-2010 Language and Skills Training Report (continued) Funding The ESL/LINC program is funded in part by the Federal Government’s Language Instruction for Newcomers to Canada (LINC) project, and the Toronto District School Board, and through fundraising efforts. CCVT Language Instruction We are constantly seeking for ways to improve our programs through collaborative work with instructors, counselors, the CCVT computer and secretarial program, volunteers, and partner agencies in Europe. The CCVT language program Secretarial Course Graduates, May 2010 has accumulated significant expertise in delivering services to traumatized immigrant and refugee learners, and in providing workshops and seminars for ESL and educational professionals. CCVT has already developed its reputation as an active and leading organization that can provide curriculum and delivery practice as well as professional insight into newcomer and refugee learner issues. Tutoring, Conversation Circles and Befriending In cooperation with the volunteer program the English tutoring and befriending programs have been enhanced to include a significant number of students. Two conversation circles have also been introduced and facilitated by volunteers to assist low beginner and intermediate level students in their communication skills. We now have a successful Computer Assisted English Language program that benefits our students tremendously. Secretarial Course and Computer Training Program The new skills gained in these courses can help clients to be educated and equipped in using new technology and find employment. To aid in this endeavor, a new secretarial course was successfully started at CCVT this year. The first group of students graduated in June and the second session has started. Of the 15 computer instruction students, 8 were female and 7 male. The Computer Program provided basic and advanced instruction in MS Office, the internet, and e-mail. In total there we have had 34 Computer Program students, 20 female, 14 male. Success and Recovery The CCVT Language Instruction and Skills Training Program continues to be a critical component of a successful recovery program for clients. The English and Skills Training programs at CCVT have become a source of strength and support that helps our clients resume their lives with independence, confidence and dignity. 25 ccvt Annual Report 2009-2010 CCVT Programs within a context of community understanding of global issues. The “CCVT Newsletter” is sent to all volunteers each month, which provides information on CCVT events, volunteer opportunities and job postings. A volunteer guide has also been prepared. Mental Health: mutual support groups, crisis intervention, individual and group therapy, coordinated professional services including legal, medical and social care which provide treatment, documentation and legal support. The use of group therapy assists survivors in learning to cope with the torture experience and transforms it into one that is understood and objectified. Public Education: responds to numerous requests for information, assistance and consultations on torture and the effects of torture as well as regularly producing resource materials. CCVT’s semi-annual publication “First Light”, is produced which discusses issues related to the CCVT's mandate and ongoing work. Settlement Services: employment, housing, language, skills training, social assistance, applications for family reunification, sponsorships, orientations based on the client’s needs are provided to assist in settlement, Volunteers also facilitate the settlement process by providing interpretation, escorting, Befriending and English tutoring. Language Instruction and Computer Training: English as a Second Language courses which are specifically designed to meet the needs of survivors and include a strong life skills component. Classes include all levels of literacy: beginners, intermediate and advanced. Computer courses in Microsoft Office and Windows are provided at introductory and intermediate levels. Children & Youth Program: individual and family counseling, specialized settlement services for children, crisis intervention, homework club, support groups for children, youth and parents, recreational and empowerment activities that incorporate conflict resolution, mentoring, peer support and story-telling. International Projects: CCVT is associated with a coalition of Centres which support victims of organized violence, repression and torture, in exile or in their own countries Volunteer Program: a Befriending Program that assists survivors in rebuilding their connections to others as well as to the greater community; an ESL Tutoring Program to help students learn and practice their English; Escorting and Interpreting for survivors at different appointments (medical, legal, social) More than 200 volunteers assist in all programs of the CCVT and hold monthly meetings, usually with a guest speaker. A structured orientation program prepares volunteer befrienders to work with torture survivors 26 ccvt Annual Report 2009-2010 Financial Report Consolidated Schedule of Operations Year Ended March 31, 2010 Revenues Citizenship and Immigration Canada - ISAP 2010 2009 1,189,303 982,606 323,180 319,246 255,390 164,617 232,542 232,542 22,500 30,000 23,410 22,950 80,794 96,116 23,311 23,311 Citizenship and Immigration Canada - LINC Donation/Fundraising United Way United Nations City of Toronto Ministry of Citizenship − NSP Ministry of Citizenship − Pay equity Interest and sundry income 7,180 Honorarium 300 4,663 Foreign Exchange gain 32,533 Total Revenues 2,245,203 1,915,764 2,169,035 1,890,418 76,168 25,346 Total Expenses Excess of Revenues Over Expenses 27 ccvt Annual Report 2009-2010 Financial Report (continued) Consolidated Schedule of Operations Year Ended March 31, 2010 Expenses Wages and benefits Exchange Loss Fundraising Expenses Program supplies and expenses Stationary & admin supplies Rent and Common Expenses Travelling - Participants Conferences and Meetings Telephone Maintenance and cleaning Bookkeeping Resource production Mortgage interest Utilities Postage and courier Insurance Printing and photocopying Interest and bank charges Professional fees Equipment rental/repair Development and travel Dues and fees Publicity Amortization Funded Capital Purchases Volunteer support TOTAL EXPENSES: 2010 1,537,107 18,390 73,815 117,447 17,207 89,675 17,851 20,833 28,714 38,626 35,840 15,622 22,521 5,724 7,198 10,935 7,196 6,094 9,889 7,759 3,535 5,421 27,290 44,343 4,305 2,169,035 28 2009 1,394,149 55,891 101,694 23,986 51,909 49,641 21,476 19,666 22,748 30,108 2,000 5,455 11,029 6,985 9,871 7,641 (829) 5,417 11,383 11,790 2,235 2,387 23,147 17,870 2,769 1,890,418 ccvt Annual Report 2009-2010 Board of Directors Prof. Susan McGrath Associate Professor, Faculty of Social Work, York University. Director of the Centre for Refugee Studies Chair of the Board Helen Gateri Counselor, Women’s Health in Women’s Hands Member, Health Committee Jasmine Artis Manager, Employment Services Operation Springboard Vice Chair or the Board Dr. Marlinda Freire Psychiatrist, Hospital for Sick Children, Assistant Professor, Faculty of Medicine, Department of Psychiatry University of Toronto Chair, Health Committee Richard Wazana Immigration Lawyer Secretary, & Member, Legal Committee Renee Ferguson Social Worker/Client Care Coordinator Access Alliance Multicultural Health and Community Services Member, Personnel Committee Blas Austria Director of Finance Working Women Community Centre Treasurer Shannon Ryan Executive Director, The Black Coalition for AIDS Prevention Chair, Volunteer Committee Regine King Doctoral Candidate Co-Chair, Public Education Committee Aberra Mekonnen Executive Director, Oromo Canadian Community Association of GTA Member, Personnel Committee Malene Gallyot Community Activist Member at large Dr. Reza Berahani Professor of Literature, University or Toronto Member at large Mohan Doss HR Consultant Member, Personnel Committee 29 ccvt Annual Report 2009-2010 Health Network Members Psychiatrists, Psychologists Other Specialists Dr. F. Allodi Dr. L. Andermann Dr. R. Berdichevsky Dr. G. Devins Dr. M. Freire Dr. X. Fornazzari Dr. M. Gholamain Dr. O. Gozlan Dr. S. A. Hassan Dr. T. Lo Dr. R. Meier Dr. A. Munshi Dr. C. Pain Dr. D. Payne Dr. J. Pilowsky Dr. R. Ruskin Dr. J. Santa Barbara Dr. R. Stall Dr. P. Stewart Dr. D. Stein Family Doctors and General Practitioners Dr. A. Banerji, Pediatrician Dr. C. Degani, General Surgeon Dr. S. Sliwin, Plastic Surgeon Dr. M. Ryhanian, Dentist Dr. P. Wade, Hearing Specialist 30 Dr. E. Alemayehoo Dr. J. Blakeney Dr. P. Berger Dr. W. Block Dr. N. Degani Dr. H. Getu Dr. W. Black Dr. M. del Junco Dr. S. Gazeley Dr. T. Kiran Dr. K. Ruleau Dr. M. Goodman Dr. J. Irazusta Dr. R. Klein Dr. J. Rackal Dr. M. Rashid Dr. L. Richmond Dr. A. Stern Dr. J. Sugiyama Dr. A. Vaezi Dr. J. Weinstein Dr. M. Wiebe Dr. L. Mascarenhas Dr. T. Pell Dr. T. Pham ccvt Annual Report 2009-2010 Legal Network Members Aida P. Abraha Michael F.Battista Robert Blanshay Raoul Boulakia Michael Brodzky Andrew Brouwer Larry Butkowsky David Buzaglo Hilary Evans Cameron Michael Campell Juan F. Carranza Tollis Chan Laurence Cohen Susan deLint Daniel. H. Dagago Chantal Desloges Esther Dressler Marshall Drukarsh Ralph Dzegniuk Lorne A. Faratovitch Joseph S. Farkas Daniel M. Fine Jeffrey Goldman Mendel Green Stephen Green Evan Green Shoshana Green John Grice Isak Grushka John M. Guoba Peter E. Haber Marchand Hagan Kenneth N. Hagan Toba Hamersted Marc Herman Rita Hisar Barbara Jackman Ravi Jain Anthony Kako El Farouk Khaki Catherine Kerr Mitchell E. Korman Michael Korman Benjamin A. Kranc Marianne P. Kroes Peter J. Kroshak Daniel Kwong Douglas Lehrer Cynthia Mancia Harry Mann Harvey S. Margel Jack Martin Lisa McCullough Adam Mclver Kevin McTavish Jegan N. Mohan 31 Melissa Melvin Dr. Randal Montgomery David Nakelsky David Orman Norris J. Ormston Pamila B. Pohani Joel Rosen Lisa Rosenblatt Roger Rowe Geraldine Sadoway Geary B. Shorser Maureen Silcoff Donald C.Simmons Belva Spiel William A. Sullivan Leonard Susman Byron J. M. Thomas Helen Trentos Helen Turner Paul Vandervennen Richard Wazana Patricia Wong Ian Wong Rodney L. H. Woolf Susan J. Woolner Peter J. Wuebbolt David P. Yerzy ccvt Annual Report 2009-2010 Partnering Organizations Abaasarusi Missionary Church Access Alliance Multicultural Community Health Centre ACCESS Employment Centre Accessible Community Counselling and Employment Services Across Boundaries Adam's House Adelaide Resource Centre for Women Afghan Association of Ontario Afghan Women's Counselling & Integration Community Support Organization Afghan Women's Organization African Community Services of Peel Africans in Partnership Against Aids Albanian Community Albert Campbell Public Library Applegrove Community Centre Arab Community Centre of Toronto Auberge Francophone Barbara Schlifer Commemorative Clinic Berhan Semai-Pastor Onatan Bickford Centre - TDSB Birkdale Women's Shelter Bloor Information & Life Skills Centre Brampton African Community Services Canadian Arab Federation Canadian Centre for International Justice Canadian Council for Refugees Canadian Red Cross Canadian Tamil Youth Development Centre Canoraaa (Centre Francophones des jeunes de Toronto) CAS North York Casa de las Americas Catholic Community Services of York Region Catholic Cross Cultural Services Catholic Immigration Centre Cedrabrae Library Centre for Ethics Centre for Information & Community Services of Ontario Centre for Spanish Speaking Peoples Centre Francophone du Toronto Metropolitan Centre Medico-Social Communautaire Charity Village - COSTI Branch Chinese Family Services of Ontario Christie Refugee Welcome Centre 32 City Adult Learning Centre (CALC) Community Microskills Development Centre Community Resources Connections of Toronto Cornwall & District Immigrant Service Corvette Family Resource Centre COSTI Council of Agencies Serving South Asians (CASSA) Covenant House Culture Link Davenport-Perth Neighbourhood Centre Dixie-Bloor Neighbourhood Downsview Family Health Centre Dr. Roz's Healing Place East End Community Health Centre East Metro Youth ServiceEast Scarborough Boys and Girls Club East Scarborough Community Festival Market Eglinton - Kennedy Public Library Eritrea Canadian Association of Ontario Eritrean Canadian Community Centre of Metropolitan Toronto Ethiopian Association in Toronto Family Residence - Lido Motel Family Service Association in Scarborough FCJ Hamilton House Refugee Project Fife House Foundation Flemingdon Neighbourhood Services Frontline Youth Network Goodwill Employment Centre Hamilton Urban Core Community Health Centre Highbrook Learning centre Hong Fook Mental Health Association Humber River Regional Hospital Inter-Cultural Neighbourhood Social Services International Charity Association Network (ICAN) Iranian Canadian Newcomer Association Islamic Community of Afghans in Canada Islamic Social Services & Resources Association Jane Alliance Neighbourhood Services Jewish Vocational Services Job Start (Formerly C.A.W.L) Jones Avenue School - TDSB JVS Toronto ccvt Annual Report 2009-2010 Partnering Organizations (continued) Kensington Bellwood Community Legal Services LAMP Ask Community Health Centre Latino-Canadian Community Association of Scarborough Lawrence Heights Community Health Centre Le Regoupement des Femmes Immigrantes Francophone Legal Aid Ontario Madina Mosque Malton Neighbourhood Mathew House Maytree Foundation Mennonite New Life Centre of Toronto MIDAYNTA Association of Somali Service Agencies Mount Sinai Hospital Mujer Multi-Cultural Inter-Agency Group of Peel Neighbourhood Legal Services New Experiences for Refugee Women Newcomer Women's Services Toronto North American Muslim Foundation North York Community House OASIS Centre des Femmes Ontario Council of Agencies Serving Immigrants ODSP - Scarborough Omar Bin Khattab Mosque Ontario Works Offices ON-TRACK for Women Oromo Canadian Community Association of GTA Operation Springboard Parkdale Community Information Centre Parkdale Community Legal Services Policultural Immigrant Community Services Polycultural LINC Program Red Cross Regent Park Community Health Centre Reh'ma Rexdale Women's Centre Riverdale Immigrant Women’s Centre Romero House Salahedin Islamic Centre San Lorenzo Latin American Community Centre Scarborough Community Residential Area Scarborough East Ontario Early Years Centre Scarborough Community Residential Area Scarborough Goodwill Scarborough Housing Help Centre 33 Scarborough Village Second Base Youth Shelter Settlement and Integration Services Organization Shelton Institute for Mental Health Sick Kids Hospital Sistering Skills for Change Sojourn House Somali Canadian Association of Etobicoke Somali Immigrant Aid Organization Somaliland Canadian Society South Asian Family Support Services St. Christopher House St. James Town Library St. Joseph Immigrant Women's Centre St. Michael's Hospital St. Paul Trinity Church St. Stephen's Community House Storefront Sudanese Settlement Community Tamil Eelam Society of Canada Toronto District School Board (TDSB) Thorncliffe Neighbourhood Services Toronto Chinese Community Services Association Toronto Hostel Services Unit, Family Residence Toronto Public Health Tropicana Community Services Organization Vision Africana 2000 War Child Canada Warden Woods Community Centre West Hill Community Services - Family Resource Centre West Scarborough Legal Services West Scarborough Neighbourhood Centre West Way Medical Clinic Women's College Women's Health in Women's Hands Woodgreen Community Centre of Toronto Working Skills Centre Working Women Community Centre YWCA of Greater Toronto YWCA Family & Social Services YMCA LINC Assessment Centre Yonge Street Mission Young Diplomats ccvt Annual Report 2009-2010 CCVT Staff Mulugeta Abai Executive Director Ezat Mossallanejad Policy Analyst/ Researcher/Settlement/ Trauma Counsellor Teresa Dremetsikas Program Manager * Chizuru Nobe Ghelani Manager, Volunteer Services Thilaga Jeganathan Settlement Coordinator/ Trauma Counsellor Scarborough Huda Bukhari Settlement Program Manager Abdurahman Abubakar LINC/ESL Coordinator Aislinn Clancy Child & Youth Coordinator/ Counsellor Mbalu Wembo Child/Youth Program Counsellor Delfina Vega de Paiz Administrative Assistant/ Office Coordinator Mohamed Rabi Amed Settlement/ Trauma Counsellor Jackie Gakumba Settlement/Trauma Counsellor Selamawit Yohannes Settlement/Trauma Counsellor Gabriela Agatiello Settlement/Trauma Counsellor Ermelina Balla LIP Program Manager 34 ccvt Annual Report 2009-2010 Malini Pararajasingham Settlement/Trauma Counsellor Scarborough Michelle Emamnazar Settlement /Trauma Counsellor Scarborough **Viola Byegeka Settlement& Community Outreach Facilitator **Tigist BekeleMekonnen Administrative Assistant Juliette Ntege Administrative Assistant Scarborough Dave Burt LINC Instructor Catherine Raine LINC Instructor *Jane Desmond LINC Instructor Terri Iwaskow LINC Instructor Elena Solokhina Computer Instructor **Hodan Yusuf Volunteer Coordinator Scarborough *Hillary Blumfald Volunteer Coordinator *Marcia Casado LINC Teacher Assistant Elizabeth Jones ESL Instructor Toronto Board of Education Susanna Cluer ESL Instructor Toronto Board of Education Sarah Al-Tekreeti Settlement/Trauma Counsellor Hanan Harb LIP Outreach Coordinator Tanya Mouland LINC Supply Instructor 35 * resigned ** end of contract ccvt Annual Report 2009-2010 CCVT Survivors Figure 1. New Clients by Country with Convention Refugee or Landed Immigrants Status: April 2009 - March 2010 Total Clients: 1240 Countries: 48 Child/Youth Country Female: 545 Male: 301 Adult Children/Youth: 394 Child/Youth F 19 M 27 F 20 M 19 Total Country Afghanistan 85 Kenya Albania 2 2 22 12 38 Angola 0 3 0 0 Argentina 0 0 1 Bangladesh 1 0 Burundi 0 Cameroon Adult F M F M Total Kosovo 1 0 2 4 0 8 2 1 5 13 3 Kyrgyzstan 0 0 2 0 2 0 1 Liberia 0 0 0 1 1 5 0 6 Libya 0 0 2 0 2 4 18 12 34 Malaysia 0 0 1 0 1 5 10 7 1 23 Mali 0 0 2 0 2 China 0 1 11 0 12 Mauritania 0 0 0 1 1 Colombia 8 3 13 8 32 Mexico 1 1 2 2 6 Congo D, R. 25 17 34 25 101 Nigeria 0 4 2 2 8 Dominican Rep. 0 0 1 0 1 Pakistan 2 6 18 7 33 El Salvador 0 0 2 2 4 Peru 0 0 0 1 1 Ecuador 0 0 1 0 1 Philippines 1 1 3 0 5 Eritrea 16 28 78 43 165 Russia 0 0 1 0 1 Ethiopia 15 27 61 33 136 Rwanda 11 4 22 10 47 France 0 0 1 0 1 Somalia 13 3 16 6 38 Ghana 0 0 1 1 2 Sri Lanka 25 19 122 56 222 Guinea 0 1 1 1 3 St. Vincent 0 1 1 0 2 Haiti 10 7 10 7 34 Sudan 0 1 0 3 4 India 0 0 4 2 6 Togo 0 1 1 1 3 Iran 0 0 1 0 1 Turkey 0 0 1 1 2 Iraq 21 29 36 29 115 Uganda 1 0 2 7 10 Ivory Coast 4 2 6 5 17 Ukraine 0 0 1 0 1 Jamaica 1 0 0 0 1 Zimbabwe 0 1 4 0 5 Jordan 0 3 0 0 3 TOTAL 182 212 545 301 36 1240 ccvt Annual Report 2009-2010 CCVT Survivors Figure 2. Total Number of Clients with Citizenship or Refugee Claimant Status April 2009 - March 2010 Total Clients: 1178 Countries: 58 Female: 537 Male: 346 Children/Youth: 267 LGBT: 28 Child/Youth Country Afghanistan Albania Angola Antigua Bangladesh Bolivia Burma Burundi Cameroon Canada Colombia Congo D..R Czech Rep Ecuador E. Guinea El Salvador Eritrea Ethiopia Ghana Grenada Guatemala Guinea Haiti Hungary India Iran Iraq Israel Ivory Coast Jamaica F 6 3 0 0 0 0 0 1 0 0 2 0 0 0 0 0 13 3 0 0 0 0 2 0 3 4 0 0 0 0 M 13 1 1 0 0 0 0 2 0 9 2 3 0 0 0 0 8 5 0 0 0 0 0 0 0 0 0 0 5 0 F 13 14 0 0 5 0 0 16 7 0 16 14 0 2 2 1 84 105 0 1 3 0 4 0 0 4 0 2 0 1 Adult Adult Child/Youth M LGBT Total Country F M F M LGBT Total 12 4 48 Jordan 0 0 1 1 0 2 16 5 39 Kenya 1 3 5 1 0 10 0 0 1 Kosovo 0 1 5 3 0 9 1 0 1 Lebanon 0 0 0 1 0 1 1 0 6 Liberia 0 1 7 0 0 8 5 0 5 Malaysia 0 0 1 0 0 1 1 0 1 Mexico 14 24 41 48 1 128 8 0 27 Mongolia 0 0 0 1 0 1 6 1 14 Montenegro 0 0 0 1 0 1 0 0 9 Nepal 0 0 2 0 0 2 42 2 64 Nigeria 0 8 30 13 0 51 9 0 26 Pakistan 0 0 3 1 0 4 1 0 1 Russia 0 3 1 1 0 5 1 0 3 Rwanda 3 5 4 2 0 14 0 0 2 Serbia 0 0 0 2 0 2 3 0 4 S. Leone 8 0 5 0 0 13 44 0 149 Somalia 16 3 10 3 0 32 61 0 174 Sri Lanka 33 36 100 28 0 197 0 4 4 St. Vincent 0 0 2 0 5 7 0 0 1 Sudan 0 0 4 0 0 4 1 0 4 Swaziland 0 10 2 1 0 13 2 0 2 Syria 0 0 0 1 0 1 5 0 11 Tanzania 4 0 8 0 0 12 2 0 2 Trinidad 0 0 1 0 0 1 3 0 6 Turkey 0 0 0 1 4 5 3 0 11 Uganda 3 2 5 3 1 14 4 0 4 Uzbekistan 0 0 1 2 0 3 0 0 2 Venezuela 0 3 0 0 1 4 0 0 5 Zimbabwe 0 0 5 1 0 6 0 0 1 TOTAL 119 148 537 346 28 1178 37 ccvt Annual Report 2009-2010 Figure 3. Referral Sources Figure 4. Internal Referrals 38 ccvt Annual Report 2009-2010 Figure 5. Age Figure 6. Gender 39 ccvt Annual Report 2009-2010 Figure 7. Marital Status Figure 8. Client Education 40 ccvt Annual Report 2009-2010 Individual Donors E.Vivien Abbott Howard B.Abrams Carolyn Acker Richard M.Addinall Susana I. Agatiello Patricia Agius Martin S. Alford Jeanette R Amdur Betty Anderson Stephen Antle Carolyn Archibald David Armstrong Jasmine Artis Blas I. Austria Heather Barclay Guy J.Barton Susan M.Beattie Morton Beiser Raul Berdichevsky Deborah Birkett Brenda Bisiker Jill E.Blakeney Wendell Block John Blum Donna Bobier Majid Boozary Tony Boston Raoul Boulakia Margaret Boyce Isabelle Bradbury Robert Breon Rachel C. Brown Barbara Browne William Bryson Grace T. Burke Bruce E. Burton John Buttars Gabriela Byron Marco Campana J. Douglas Campbell Ellen K.Campbell Brenda Cardillo June Caskey Ansuya Chetty Lynne Chichakian Yvonne Chmielewski Jal R. Choksi Jessica M Choo Olivia Chow Brendan Clancy Elaine Clancy Kelly Anne Clarke William Clarke Bruce Cockburn Dave Collacutt Geraldine Connelly Heather Cooper Debby Copes Geraldine Connelly Heather Cooper Paul Copeland Jackie Corkery Elizabeth M.Creal Michael Creal Lee Creal Wendy Crewson Jane Cullingworth S Laurie Curtis Andrey V. Cybulsky B.A. Daughtry Andrew Daviel Suzanna Daviel Hans B. De Groot Derek de Sa Mark Brett Kathleen Denomy Rufus Dickinson John B. Dillon Donald J.Dodds Judith Dueck Marie Dunn Abe Dyck Diana Dyson Dale V. Edwards Douglas Eggins Mary Elliott Guy Ewing Margaret W. Feenstra Renée Ferguson Helke Ferrie Patricia L.Fors Leanna Franco John Fraser Marlinda Freire Naomi Fromstein Helen Geagan Peter Busby Dr.K. A. Gelmon Haregua Getu Shachin Ghelani Mitra Gholamain Alireza Gholipour Kathleen Giffin Richard B. Gilman Dorothy Marie Glover Philip Gold Brydon Gombay Angela Goyeau Carol Graham Catherine Graham Anna Graham Cumming David Gramit Frieda Gramit Marilyn Grant Barrie Gray Yvonne Greig Douglas Gruner Peter Hajnal Keith Halfyard Edward A. McGivern Burt Slater Sarah Hamdi Ann Harrington Rhoda E. Hassmann Douglas Hay Frances Hay Mary Heiberg Ida C.Henderson Mary Hickmott Verna Higgins Don Hogarth Mary Hogarth James Ironside Michael J. Jackson Carol Jamieson Thirumagal Jeganathan Harold E. Jones Rosi Jory David Jory H. Jweke Grace Kaattari Levonah Kalant Linda M. Kangas Angela King Lucile Kitchur Martin Klein Margaret Knittl Alkis Kontos Joy S.Korman Bhavina Lal Harinarine Lalla James R.Lane Kenneth R. Langdon Rose Lee James R. Ledwich Ann Ledwich Douglas Lehrer Carolyn Lemon Maureen Lennon John Liver Ted Lo Carol J. Lodge Shanthy Logeswarun Tina Lopes Cecil A.Louis Hayford Lumor Barbara Lyon Hilary A. MacKenzie Paul MacKey Mary I. Macrae Julie D.Maggi Nancy Maguire Karen Mahoney Lynda Maki Alexander Malycky Pauline Mazumdar Louise Mauffette-Leenders Pamela McCallum Jean McClure Judith McCormack Antonette McDonald Carolyn J. McGhee Helen Smith 41 Rose McIntyre Marilyn J. McKim Catherine McNairn Rosemary Meier Paul Michaud Boyan Mihaylov Anne E. Mills Britt Mollerstedt Timothy W. Morgan Thomas Morris Raymond Morris Anne Morris Sanjita Nag Helen Nation Tania Natscheff Philip Nayman Charles R. Neill Christine Nelson Marina Nemat Michael Nevin Pina Nitti-Claus Margaret G.Norman Shathasivam Nagalingam Michele O'Keefe Sheila O'Reilly E.M. Orsten Robin Pacific John R. Palmer Erma L. Parker Bill Parsons Soheila Pashang Donald Payne Ezzat Pezeshkzad Sarah Polley Joyce Potter Elinor Powell Lisa S. Price Doug & Jane Pritchard Nicholas Pyl Julie Rackal Margaret Reid Paul H. Reinhardt Kevin Reinhardt Franklin T Richmond Milli Richmond Mary Jean Riddell Mary Robinson Maria Romanec Shirley Roberts Charles & Karen Rosenberg Frank Rothe Geraldine Sadoway Julie Salveron Catharine Saxberg Zindel V. Segal Mary Sehl Rachelle Sender Harry S. Shannon Ann Simpson Allan & Beverley Slater Wayne Snell Marianne Sutton David T. H. Stevenson Frances Theilade Barbara Thomas Honey Thomas Katharine Mary Thompson Harvey Thomson Shelagh Towson Arthur Treloar Joyce M.Tremmel Claire Trevena Henry Van Essen Kathryn Mary VanderVennen Richard Vernon John Vilcu Stephen Wadhams Beth Wagschal Marguerite Wales Sylvia Walker Ted Walker Mary Jane Ward Menai Wardle Frances Warren Marc Warshaw William Watson Lindsay Watson Richard Wazana Belva Webb Wesley Weber Florea Jean Westney Martha Whelton Christopher & Colleen Whynot Christoph Dietzfelbiger Margaret Whyte Ruth Wilkins Sheila M. Williams Geoffrey Williams Julie Wolfe Sandra Wolfe Leib & Sheila Wolofsky David & Linda Yake LATE Barbara Yealland Andrew Zarebski Milton Zaretsky Rick Zytaruk ccvt Annual Report 2009-2010 Volunteers Aarpita Berma Abdelaziz Thabet Abdelkader Filali Adeel Amir Adele Meleca Adil Ahmad Adriana Szombath Adrienne Abrahamson Alaa El Mourad Alaha Husseinzadah Aldina Muslija Alejandro Terrones Ali Bangi Alia Miller Aline Kurik Alisha Watts Alison Hawes Alizah Benchetrit Ama Gyamfua Amanda Joseph Amanda Joseph Amanda Sparkman Amina Muse Amirabas Jamshidi Amrit Singh Anab Mohamed Anastasia Korosteliov Andrés Monsalve Andrew Zarebski Angie Ji Anjuman Shelly Ann Dyer Anna Kim Anna Murray Anna Popovitch Anne Piper Anne Pringle Anoosh Chooljian Anoush Abramian Ariel Condino Arijana Arpadzic Arturo Aguilar Athena Madan Azar Khalsi Azin Soltani Babak Bakhtiarynia Banafsheh Zia Bani Ahuja Becky Curran Behnaz Afaghi Ben Arbaoui Bonnie Kim Brian Mallette Brittany Logsdon Cailen Elliott Carl Gerber Carmen Lazarus Catherine Chhina Cesar Mikhail Changkeun Lee Charles Kernerman Cindy Law Charles Larry Bongomin Cindy Li Claudia Ramirez Crystal Emmanuel Daniel Blumenfeld Daniel Huizenga Daniel Hwang Daniel Pancer Danielle Rodrigue-Todd Denia Pacheco Denisa Balla Devina D'Silva Diana Karolina Gallego Diana Lika Diane Mossman Dionne Smith Dogan Dogan Dorna Mossallanejad Dragan Acimovic Dwayne Coombs Edgar Alvarado Efrah Abdurahman Eleanor Berenson Ellen Dyer Eman Haq Emily Rosser Emmanuel Frimpong Erin Kobayashi Erin Shaw Esmeralda Viasus Esther Lensink Eun-ji Jeoung Farah Hafeez Farahnaz Shahjakan Farhad Waizi Farheen Sher Farzad Aghakajouii Fathima Feroze Fatima Imraan Fatuma Koli Fetije Dhima Florence Mulera Gail Kerbel Ghazala Hasany Gisela Buckler Gisele Gauthier Greg Carson Gurbir Singh Hamideh Babaki Hanna Caplan Harleen Bedi Harsh Pancholi Hayden McKellar Heather Brady Hellen Hajikostantinou Herleen Bedi Hilary Moore Holly Huizenga Hussam Majbour Huthaifah Ssali Ian Sutcliffe Igor Mihajlovic Iraj Soltani Isabelle Dussault Ishwori Dotel Israh Enaz Jackie Fitz Jaclyn Katz Jahey Sillah Jamileh Arfa Jane Pinto Jane Shi Janice Buchanan Jason Baker Jason Lawrence Jean Exil Jelena Ivanova Jenan Smith Jennifer Arango Jessica Roher Ji-Hyun Jang Jini Yoganandan Joan Sullivan Jocelyn Mills John Clark John Faustmann John Shi Jonathan Porter Joo Ah Lee Joseph Baker Joyce Zhu Julia Dow Julian Dyer Julianne Jakobek June Campbell Kaja Richards Kamila Samkova Karen Ramsumair Kate Radu Kathleen Poole Kathryn E. 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Ackah-Baidoo ccvt Annual Report 2009-2010 Our Supporters SOMA Chocolatemaker Lululemon Athletica PIKTO A Taste of Quebec Segway Ontario Soulpepper Theatre Body Blitz RKW Wine Imports Abbott Pub Dell Canada Fairmountbooks.com NOW Magazine Toronto Raptors The Rusty Fairmount Group Toronto Community Housing YWCA National Film Board Fourth Pig Go Shani Sweet Birch Traditional Medicine Green Zebra Gourmet Galaxy Mount Sinai Hospital YMCA FLIP Publicity & Promotions Inc. 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Beaches Presbyterian Church Organization of Professional Immigration Consultants 44 ccvt Annual Report 2009-2010 Contact Us Canadian Centre for Victims of Torture Main Office: Scarborough Branch: 194 Jarvis St., 2nd Floor Toronto, ON M5B 2B7 2425 Eglinton Ave. E., Unit 220 Scarborough, ON M1K 5G8 Tel: (416) 363-1066 Fax: (416) 363-2122 Tel: (416) 750-3045 Fax: (416) 750-4990 Email: mabai@ccvt.org Website: www.ccvt.org 45 NOTES —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— ———————————————————————————————————————–—————— —–—————————————————————————————————————–——————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— —————————————————————————————————————————————— Past recipients of the The Amina Malko Award. This award is given to a woman active in the refugee movement who has significant experience in policy, advocacy and settlement services for newcomers. 2002 Geraldine Sadoway 2006 Sister Lois 2003 Consuelo Rubio 2007 Joan Simalchik 2004 Madina Wasuge 2005 Dr. Jill Blakeney 2008 Paola Gomez Restrepo 2009 Debbie Douglas Past recipients of the Trevor Bartram Award. This award is given to individuals who have made a significant achievement in organizational development and policy consistent with the mandate of CCVT. 2002 Tom Clark 2006 Dr. Wendell Block 2003 Miranda Pinto 2007 Douglas Lehrer 2004 Fred Franklyn 2008 Loly Rico 2005 Dr. Raoul Berdichevsky 2009 Dr. Donald Payne “The CCVT gives hope after the horror.”