Gym Instructor Job Description
Appendix 1
Contours Health and Fitness Centre
Job Description
POSITION:
REPORTING TO:
DATE:
Gym Instructor
Club Manager and Gym Floor Coordinator
February 2004
PURPOSE OF POSITION:
To assist and motivate Contours clients in successfully achieving their health and fitness goals through developing and
maintaining their health and fitness programmes using the Contours Assessment Pogramme, and ensuring an outstanding
level of customer service and satisfaction is achieved through an efficient and friendly service. Additionally, meeting the
requirements of general gym, reception and aerobic class duties as required.
ORGANISATION CHART:
Club
Manager
Child Minding
Team Leader
Child Minding
Assistant
Reception / Sales
Group Fitness
Coordinator
Gym Floor
Coordinator
Personal Trainer
Coordinator
Group Fitness
Instructors
Gym Instructors
Personal Trainers
CONTOURS
Gym Instructor Job Description
Appendix 1
KEY ACCOUNTABILITIES:
KEY ACCOUNTABILITIES
Clients Health and Fitness Goals
Customer Service
PERFORMANCE GOALS
Developing
effective
exercise
programmes to meet individual client
needs through application of accepted
industry guidelines and standards
outlined in Contours Assessment
Programme.
Maintain a high standard of customer
service throughout the centre as per
the requirements of Contours Health
and Fitness Centre Gym Team
Standards
Reception
Providing an outstanding level of
customer service at reception through
answering telephones in a prompt and
courteous manner, greeting all clients
by name with a smile and friendly
approach, and continuing to maintain
high standards throughout the centre
as per Contours Reception Team
Standards.
Any other duties that may be required Willing to take on additional duties to
for successful achievement of the maximise the level of customer service
purpose of this position.
and readily assist other team members
within the centre.
PERFORMANCE MEASURES
Excellent communication skills.
Actively
maintain
a
good
understanding
of
applicable
industry trends and developments.
Accurate
recording
of
client
information and programmes.
Responding to all client queries
effectively and efficiently.
Maintain
friendly
and
open
approach.
Customer, Management and Team
Member feedback.
Reception is attended at all times.
Excellent verbal skills.
Reception is maintained in a neat
and tidy state.
All phone calls and messages are
efficiently recorded and distributed.
Customer, Management and Team
Member feedback.
Operating efficiently and effectively
as an active member of the team.
Management and Team Member
feedback.
RELATIONSHIPS:
INTERNAL
Centre Manager.
Gym and Group Fitness team members.
Sales / Reception team members.
EXTERNAL
Clients
General Public
CONTOURS
Gym Instructor Job Description
Appendix 1
PERSON SPECIFICATION:
Education:
Experience:
Skills:
Personal Attributes:
Fitness Leader (minimum level of education required).
Sound experience in the health and fitness industry.
Ability to assess client needs.
Excellent communication skills both written and verbal.
Effectively develop and maintain strong client relationships.
Ability to maintain and improve knowledge of health and fitness industry
trends and developments.
Strong organisational skills.
Basic understanding and application of computer skills.
Takes pride in their work excellent presentation.
Highly motivated.
Enjoys working individually and in a team environment.
Flexible and approachable.
Friendly with a good sense of humour.
An active interest in the health and fitness industry.
APPROVED:
______________________________
Employer Company Representative
_________________________
Date
______________________________
Employee
_________________________
Date
CONTOURS