The AYA-FSA/FLEX 2011-2012 Program Manual TABLE OF CONTENTS What is FLEX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Introduction to AYA/FLEX Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 FLEX LC Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 FLEX Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 FLEX Pre-Departure Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .insert FLEX Host Family Orientations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 FLEX Student Orientations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 FLEX Finances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 2 1.) Host Family Incidentals Allowance Expense Form . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 2.) Incidentals Allowance Wish List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 3.) Enhancement Activity Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Student Insurance & Immunizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 On-Program Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Mid-Year Evaluations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Mid-Year Evaluation Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Volunteerism/Community Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Student Service Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Enhancement Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Exposure to Cultural Diversity Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Year End . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 1.) Re-entry Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Moving On Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Showing Gratitude and Saying Goodbye . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 2.) Student Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 3.) Host Family Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Alumni Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 AYA/FLEX Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 AYA/FLEX Information Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 FLEX MANUAL WHAT IS FLEX? The Future Leaders Exchange (FLEX) was established in 1992 as the centerpiece of the NIS Secondary School Initiative, funded under the FREEDOM Support Act through a transfer of funds from the Department of State and USAID. Its goal is to provide an opportunity for high school students from Eurasia* to experience life in a democratic society in order to promote democratic values and institutions in Eurasia. Since 1993, more than 11,000 students from 12 Eurasian countries have participated and returned to their homes to pursue higher education and move into the job market. Applicants are tested and screened in an elaborate open, merit-based competition, for which it is necessary to maintain an infrastructure(offices and personnel in key locations throughout Eurasia. All finalists participate in a pre-departure orientation in their home countries four to six weeks before they depart for the United States. A small percentage of the students arrive in the United States in July to participate in a four-week intensive English language enhancement and cultural orientation program. This makes it possible to include students from remote areas where they may not have had the same opportunities to learn English as their counterparts from urban areas. It also allows for the inclusion of a small number of participants with disabilities. All other students arrive in August. FLEX participants are placed in host communities by a network of nongovernmental organizations (NGOs) that cooperate with the Department of State under grants awarded specifically for that purpose. Students live with volunteer, unpaid host families, attend high school tuitionfree, and engage in local, cultural enhancement activities, frequently with a civic education or community service focus that is in keeping with the democracybuilding goals of the program. The American Councils for International Education: ACTR/ACCELS maintains a network of 20 FLEX “hub” offices throughout Eurasia and handles all of the activities involving recruitment and screening, selection of finalists, communication with finalists and their documentation, pre-departure orientation, participant travel, and maintenance of information management and data processing systems. American Councils serves as a liaison with the students’ families and home/school authorities while they are in the United States. The organization also tracks and coordinates alumni activi- For additional information, contact: Anna Mussman mussmannap@state.gov Linda Beach beachlf@state.gov U.S. Department of State Future Leaders Exchange (FLEX) program 301 4th Street, SW Washington, D.C. 20547 Tel: (202) 203-7527 • Fax: (202) 203-7529 http://exchanges.state.gov/education/citizens/students 3 ties. There is an active alumni association based at each program hub and the Department of State receives monthly reports of their activities. For the past few years, the administrator of this grant has coordinated an essay contest to select participants in a week-long Washington, D.C. Civic Education Workshop held in the spring. In recent years, FLEX students have been invited to meet with a number of high U.S. government officials, including former First Lady Hillary Rodham Clinton and Deputy Secretary of State Richard Armitage. For additional information, including alumni programming, see the Youth Program Division web page at: http://exchanges.state.gov/education/citizens/students/flex.htm. *The term Eurasia is used here to mean the 12 New Independent States (NIS) of the former Soviet Union. NIS was a State Department term coined in the early 1990s to refer to all of the countries that once made up the Soviet Union. It has become an anachronism since after 10 years, the “states” are not so new anymore; nor does it make sense to continue referring to a former political entity. Goals 1. FLEX students will acquire an understanding of important elements of a civil society. This will include concepts such as volunteerism, the idea that American citizens can and do act on their own to deal with societal problems, and an awareness of and respect for the rule of law. What is Flex? provided by: U.S. Department of State • Bureau of Educational and Cultural Affairs • Youth Programs Division FLEX MANUAL WHAT IS FLEX? 2. FLEX students will show a willingness and a commitment to serve as agents for change in their countries after they return home. 3. FLEX students will develop an appreciation for American culture. 4. FLEX students will interact with Americans and generate enduring ties. 5. FLEX students will teach Americans about the cultures of their home countries and teach citizens of their home countries about the United States. STEPS IN THE RECRUITMENT AND SELECTION PROCESS 4 Round 1: Pre-Test Students meeting the age and grade criteria are invited to take a 16-question, multiple-choice English test. The major purpose of the pre-test is to eliminate students with only a very limited knowledge of English. There are ten versions of the pre-test to discourage cheating. Round 2: Pre-TOEFL/SLEP and Essay Test Eligible students deciding to continue with the application process are invited to take the Pre-TOEFL (Test of English as a Foreign Language) or the Secondary Level English Proficiency (SLEP) test. Students are also asked to write three in-class essays (in English) in response to specific questions. Questions are designed to elicit factors that indicate the student’s maturity and suitability for international exchange. Essay questions focus on actual situations that students may confront, rather than abstract situations that may be more difficult to address. There are five sets of essay questions so students cannot share essay questions with their friends who may take the test at another test site in the future or at another session. All testing is proctored by program staff and alumni. After all tests and essays are completed, they are sent to the Moscow data hub to be assessed and graded. First the Round 2 English tests are graded, and then the essays of students with adequate language proficiency are evaluated. Field screening committees at the data hub are specially trained to assess essays on the basis of ten factors considered critical for exchange experience success. Processing information and conducting the preliminary evaluation in a centralized location, rather than in the field, is important for the integrity of the competition and relieves the pressure often placed FLEX MANUAL on the program staff by parents, local ministries, or others to include candidates who might not be qualified. Round 3: Applications and Interviews Students with the best assessments pass to the next level of the competition. They are asked to submit complete applications and are interviewed. Less than 15% of the original applicant pool is invited to complete applications. One U.S. and one Eurasian employee return to the test site to conduct 20-minute interviews with students who have been invited to complete applications. Interviews take place in both English and the student’s native language to enable interviewers to assess English language skills as well as to give students the best opportunity to present themselves. In addition to the one-on-one interview, all applicants participate in group interviews (referred to as “games”). These are conducted in Russian or the local language and led by Eurasian staff members while U.S. staff observes. Four to seven students take part in each “game.” These provide an opportunity to observe the students in a less formal setting and to see how they interact with their peers. On the day of the interview, staff explains the application form in detail so students will understand how to complete it. Students have two weeks to complete the application and return it to an American Councils office. Applications are checked in the field offices for completeness and forwarded to the Moscow data hub. In Moscow, computer data files are updated for each student, and the original Pre-TOEFL or SLEP answer sheet and essay questions are attached to the application form. The complete application and computer data files are then forwarded to the American Councils headquarters office in Washington, D.C. for further processing and selection. Round 4: Selection American Councils organizes and trains approximately 100 volunteer evaluators who meet daily for about three months to carefully review the applications and attached data. Names of all finalists are randomly distributed to placement organizations by mainframe computer. WHAT IS FLEX? During the Academic Year THE YEAR-LONG PROCESS Monitoring and Evaluation of Students [NGO Placement Organizations] Prior to the Academic Year Applicants Recruitment [American Councils: ACTR/ACCELS Administrative Components Grant] Liaison with Natural Parents and On-Program Support Early returns approximately 4% [American Councils: ACTR/ACCELS Administrative Components Grant 16-question English Test Pre-TOEFL or SLEP Test Applications, Essays, Personal and Group interviews Civic Education Workshop Students compete for limited number of slots [Separate grant to NGO] 5 Computer Training of Trainers Workshop Students compete for limited number of slots [Separate grant to NGO] Selection [American Councils: ACTR/ACCELS Administrative Components Grant] Review of applications by American evaluators in the U.S. Finalists Students with Disabilities Reentry Workshop For all students with disabilities [Separate grant to NGO] Reentry Workshops [NGO Placement Organizations] Pre-departure Orientation Students Return Home [American Councils: ACTR/ACCELS Administrative Components Grant] Placement After the Academic Year [Grants to NGO Placement Organizations] School and Homestay Placements Participants Language and Cultural Enhancement (LCE) students arrive, including disabled students [Separate grant to NGO] Non-LCE students arrive Organized Alumni Activities Including an Alumni Small Grant Competition [American Councils: ACTR/ACCELS Administrative Components Grant) Global Village Iacocca Institute, Lehigh University Global Village for Future Leaders of Business and Industry Program alumni compete for limited number of slots [Separate grant to NGO] FLEX MANUAL INTRODUCTION TO THE AYA-FSA/FLEX PROGRAM FLEX and AYA AYA places FLEX students from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Krygystan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. FREEDOM SUPPORT ACT/FUTURE LEADERS EXCHANGE PROGRAM 6 The Program The FLEX Program (Future Leaders Exchange) is a program funded by Congress under the FREEDOM Support Act and administered by the Department of State’s Bureau of Educational and Cultural Affairs. The program’s goal is to provide an opportunity for high school students from Eurasia (the term Eurasia is used here to mean 12 New Independent States (NIS) of the former Soviet Union.) to experience life in a democratic society in order to promote democratic values and institutions in Eurasia. Students live with host families, attend school, engage in activities to learn about American society and values and help educate Americans about their countries and cultures. The program places special emphasis on leadership skills and seeks ways for participants to develop these skills during the school year. On their return home, students will apply their leadership skills at home and become involved in a well-established FLEX alumni network. Per the grant stipulations, students must be placed in clusters of three students each and will be expected to participate as traditional AYA students, with added cross-cultural teaching and enhancement activities. AYA seeks to place all students in a cluster in one or more high schools and aims to build a partnership with those high schools to foster creative learning and leadership development opportunities involving the FLEX students. What we AYA looks for in a FLEX Local Coordinator AYA carefully chooses FLEX local coordinators who can bring to this unique opportunity, his/her experience in cross-cultural communication, conflict resolution skills, demonstrated success working with local press and media, a solid relationship with a community high school, along with a flexible and creative frame of mind. Because this is a very highly regarded government sponsored grant, we are looking for those LCs who will help us meet and exceed the goals of the FLEX program. Norwegian Sea U. K. RUSSIA NorthSea Anadyr Bering Sea NORWAY SWEDEN GERMANY Murmansk FINLAND Baltic Sea POLAND ESTONIA Kaliningrad LATVIA St. Petersburg LITHUANIA Pskov Novgorod Palana Magadan Petrozavodsk Arkhangelsk Dudinka BYELARUS ROMANIA Vologda Tver' Smolensk Yaroslavl' MOSCOW Kostroma Kaluga Ivanovo Vladimir Bryansk Tula UKRAINE Orel Ryazan Nizhniy Novgorod Kirov Kursk Belgorod Lipetsk Voronezh Tambov Penza Ulyanovsk Black Sea Rostov Volgograd Saratov Perm Khanty-Mansi Kazan' Chelyabinsk Yuzhno-Sakhalinsk Tyumen Kurgan Omsk Astrakhan TURKEY Sea of Okhotsk Yakutsk Ekaterinburg Orenburg Stavropol Salekhard Syktyvkara Tomsk Kemerovo Novosibirsk Barnaul GEORGIA ARMENIA Krasnoyarsk Chita Abakan Kyzyl KAZAKHSTAN Khabarovsk Blagoveshchensk Irkutsk Ulan Ude CHINA Vladivostok Sea of Japan AZERBAIJAN Caspian Sea JAPAN MONGOLIA NORTH KOREA TURKMENISTAN UZBEKISTAN SOUTH KOREA KYRGYZSTAN TAJIKISTAN IRAN Yellow Sea AFGHANISTAN FLEX MANUAL CHINA INDIA FLEX LC RESPONSIBILITIES • Build a FLEX partnership with an area high school. The school should recognize the learning opportunity provided by the FLEX program and be prepared to work with AYA and the LC to develop cross-cultural learning experiences throughout the year. A letter from the Department of State is available to use as a tool when introducing schools to the FLEX Program. • Recruit appropriate host families for a minimum of three FLEX students. FLEX clusters can be shared with another FLEX LC if both live within an hour’s distance. Provide these families with pre-arrival orientation and with ongoing support and counsel. The FLEX placement deadline is June 1st. • Work closely with at least one community newspaper to follow and report on the FLEX program throughout the program year. The Department highly encourages good publicity! • Provide FLEX-specific host family and student orientations highlighting goals of FLEX program. • Provide FLEX students with a Mid-Year evaluation session between December and January and a Reentry Session in April or May or before student returns home. • Submit quarterly FLEX/Department of State student reports (these are lengthier and more involved than AYA Student Reports) by specified deadlines. • Ensure student participation in and tracking volunteer activities (a minimum of 10 hours of community service is required of AYA/FLEX students per month). • Inform and encourage students to participate in unique FLEX/Department of State sponsored competitions such as Civic Education Week Essay and Computer Training of Trainers Workshop Contest. • Ensure that FLEX students participate in International Education Week by giving a presentation in a school or doing some other pertinent activity (November). • Oversight of Family Incidental Allowance of $300 • Keep AYA office informed of all FLEX activities and issues • Provide opportunities for FLEX students to participate in Enhancement Activities. Each student is allocated $300 per year to use for this purpose. Because we require a “little extra” from each FLEX LC, you will be paid as follows for placing and supervising a FLEX student: FLEX placement - $400 $250 in the regular weekly payment upload $150 in an additional check sent in September FLEX supervision - $600 $125 per semester in the regular supervision payment upload in January $175 in an additional check sent in January $125 per semester in the regular supervision payment upload in June $175 in an additional check sent in June **note that all 4 of these payments may arrive in separate checks** 7 Total FLEX payments for the year = $1000 per student Please note that all students must have an arrival, mid year, and departure orientation, however there are no additional payments linked to them. If we do not receive your student orientation forms, your additional supervision payments may be withheld. The FLEX supervision payments have been increased to account for the individual $50 payments you used to get for arrival, midyear, and departure orientations with your students. FLEX MANUAL FLEX TRAVEL It is important to note that all FLEX students travel is arranged by ACTR Travel is arranged in such a way that students originating from the same Eurasian country will travel together and students always fly with a chaperoned group. ACTR sets up a network of airport travel staff throughout the country whenever FLEX students are in transit so that students may be assisted with connecting flights, baggage transfer, immigration issues and weather delays. AYA must provide ACTR with U.S. gateways for both arrivals and departures. 8 AYA will notify FLEX local coordinators of all travel arrangements received for FLEX students. Upon arrival at their final destination, FLEX students should be met by an AYA Local Coordinator or host family. FLEX MANUAL For the FLEX student’s return, ACTR will send a flight preference request form for students in March or April to indicate when they would like to return home. This should be decided upon with their host family. Because it is difficult to schedule flights for FLEX students due to passenger capacity limitations and infrequent flight, we must abide by the strict guidelines that ACTR sets forth. Often FLEX students may request a particular departure date but will not receive it and no guarantee can be made that students will depart on their chosen date. DOS regulations mandate that Host Family Orientation be conducted prior to the arrival of the exchange student. This orientation is an important aspect of your FLEX HOST FAMILY ORIENTATIONS responsibility as a Local Coordinator and it is your responsibility to educate families who are hosting FLEX students about the specific cultural differences that exist between the U.S. and Eurasian countries and to insure that all host families are aware of the expectations of the FLEX/AYA program. Remember that host families who are well prepared for sharing their homes with these special students and who have realistic expectations will encounter fewer problems and have the best chance of a successful hosting experience. The four most important goals for your FLEX-Specific Orientation should be: 1. 2. 3. 4. To create realistic expectations on the part of host family members about what the FLEX exchange experience will entail To impart factual information about the expectations of being a FLEX host family and AYA/FLEX program regulations To educate host families with materials and role playing about the various Eurasian cultures from which their students will come To show support and professional assistance by the AYA organization. FLEX Goals Please discuss and distribute the “What is FLEX?” handout, FLEX Goals Handout and Program information handouts. Try to schedule the get-together at a time that is convenient for all of your FLEX families. You should conduct a separate host family orientation for FLEX host families and you should not combine this session with your other AYA host family orientations. All family members should be included. It is always a good idea to have a former FLEX family attend to relate experiences of the program and know-how. The format should be informal. Discussion and questions should be encouraged. All of the host families share a common bond, and can offer each other support and encouragement. We have included a sign up sheet for your meeting. DOS Regulations require we report attendance by all families at this FLEX Host Family Orientation. Topics to Cover The following topics should be covered with FLEX host families: • Recruitment, Selection and placement of FLEX students • Student Arrival • Monitoring and evaluation of students • Liaison with Natural parents and on program support • Community service/volunteer component of FLEX program – 5 hours per month • Discuss checklist • Financial issues – student stipend of $125, HF Incidental Allowance, Enhancement Fee Phone cards and issues with telephone bills specific to FLEX students • Activities to expose students to democracy • Civic Education Workshop • Computer Training of Trainers Workshop • Students with Disabilities Re-entry Workshop (if applicable) • Re-entry Workshops • Alumni Activities 9 Arrivals FLEX Students participating on the program will arrive to their host families at varying times throughout the month of August. You can advise all families when to expect their student. Specific flight arrival times are mailed as soon as this information is available from ACTR. A copy of each itinerary will be sent to both the Host family and the Local Coordinator. The Local Coordinator should make every effort to accompany the Host family to the airport to greet the student upon arrival.This shows support for the Host family, and also immediately builds upon your relationship with the student. Under no circumstances should a student arrive at the airport without being met by the Host family and/or the Local Coordinator. Getting Settled Students should call their natural parents within 24 hours, in order to assure their parents they have safely reached their host family. A $5 pre-paid telephone calling card will be provided to students in their community orientation packets. FLEX MANUAL FLEX HOST FAMILY ORIENTATIONS 10 Families often make the mistake of planning too much in the first few days. The student is tired from the flight and also nervous about this new experience. Make time to get to know your student, and let your student adjust to his/her new home and family. Go slowly with big welcoming parties and special foods. Take your student on a local sightseeing trip; show off your neighborhood, the high school, where the stores and movies are, etc. FLEX—Specific Cultural Information Please discuss and distribute the following Eurasia-specific handouts that have been provided to you: Review the "Do's and Don'ts," located in Chapter 2 of the Host Family Guide, with your families, and discuss some appropriate ways to spend the first few days. Talk about schedules and imparting host family rules. Explain why it is important to speak slowly and carefully, and to show examples of what is to be expected. Expectations Unrealistic expectations are the source of many disappointments for both the host family and the student. Discuss the expectations of the host parents and also of the student. Are these realistic? If not, how can these expectations be more true to the actual reality? The point should be reiterated often, that the exchange student is a teenager, with the same set of problems and sensitivities as any other teenager. Homesickness, culture shock, language problems – these are all expected during the first few weeks. Lead a discussion in ways of dealing with these problems. AYA/FLEX-Specific Rules and Regulations This is a good time for you to discuss the regulations regarding the FLEX/AYA program with the assembled group of host families. The Academic and Discipline Policies should also be reviewed and explained and how the disciplinary process is administered to students on the FLEX program. Host families should be encouraged to develop their own set of family rules and obligations, and it is helpful for them to exchange ideas about these. Discussion of On-program support issues, communication channels, response time, emergency situations and early returns and repatriations procedures and documentation should be held. Please stress that no student can be repatriated until Department. of State, ACTR and AYA has deemed that all solutions to a given problem have been attempted. Department of State must give final approval to all repatriations. FLEX MANUAL • FLEX Cultural Differences handouts • FLEX Cultural Behaviors Chart • Common Issues Faced by FLEX Students handout • Student Solutions to Common Adjustment Problems • Central Asian Students Cultural Differences • Russian Etiquette/Gestures handouts *Please be sure that each host family also receives a “Cultural Handbook to the New Independent States” which has information about the cultures of the 12 countries that participate in the FLEX program or online at http://www.americancouncils.org/pdfs/cultural_handbook.pdf AYA will also have available for your use a video tape entitled ‘Working with Students from the NIS which is intended to provide an understanding of cultural differences when interacting with students from Eurasia. We encourage you to have A/V equipment as this is a wonderful video! Counseling It is important that FLEX host families know of your role as Local Coordinator. Explain that you will be making regular phone calls and visits to check with families and their students. Student reports should be filed with the Stamford office in September, October, January, March and May. Advise families when they should call you, and offer support when there are problems. It is often easier to resolve conflicts at the onset before they escalate. Emergency Procedures Natural parents have signed a medical release, empowering host Parents, Local Coordinators or AYA staff to make medical decisions on behalf of their children. This release form is included in the FLEX student's application sent to host families. The Local Coordinator should be notified by the host family in case of any emergency. The AYA office in Stamford also provides 24-hour emergency service. The number to call during working hours is 1(800) 322-4678. The answering service is available after working hours and on weekends, and can also be reached at the same number. Only true emergencies (serious illness or accident) should be called into the answering service. A Regional Director is on duty and can be reached, in an emergency, after office hours. FLEX HOST FAMILY ORIENTATIONS High School Enrollment Students must be registered prior to placement. A High School Enrollment Form must be signed by a school official and submitted to the Stamford office prior to placement confirmation. The AIFS Foundation insurance policy covers accidents and illnesses, but does not cover dental procedures (unless the result of a mouth injury). Please note that the student must pay a $25 deductible per accident or illness. Course selection is usually done in collaboration with the guidance counselor. If a student needs specialized medical care not covered under the insurance plan, i.e. dental work or glasses, any donations by any medical providers or local civic organizations to help FLEX student receive the care needed is widely encouraged. All donations are reported to the FLEX office in the quarterly reports. It is also necessary to check that each student is properly inoculated, and that all immunization records have been submitted to the high school for enrollment. FLEX students may not come with all immunizations needed to enroll in school and this is due to the difficulty in getting some of the vaccines in Eurasian countries. Please make host families aware that AYA will provide funds for students to receive missing immunizations once they arrive in the U.S. Since regulations vary from state to state, our immunization requirements are based upon a compilation of state and national requirements as, at the time a student applies for the program, we do not know where they will be placed. As a result, we have tried to be as precise as possible when establishing our immunization requirements. The school or the State Department of Health will be able to inform you of the requirements for your particular area. FLEX Students with Disabilities Please distribute the Manual for Including People with Disabilities into U.S./NIS Exchange (MIUSA publication) to discuss the following topics with host families: 11 LCE program Disability culture in the former NIS vs. U.S. (cultural differences) Types of disabilities and impairments Hosting a student with a disability Physical adaptation Leisure activities Attitudes Travel Policy FLEX students do not require special permission to travel with their host families or on a school- sponsored trip. However, they do require permission for any other travel. The Local Coordinator must be advised of travel plans, and in turn, must notify the AYA office, who will notify and send permission form to ACTR so that the permission from the natural parents can be secured. FLEX students may not return to their home country during the program, except for an extreme emergency and are expected to complete the entire program. Please contact the office in the case of any FLEX student who claims they must leave the AYA program early program in order to take university exams. Insurance All FLEX students have full medical insurance and are insured by AIFS Foundation through Cultural Insurance Services International. Students are given claim forms at Orientation. Claims are sent directly to: Expectations of family and student with disability FLEX host families who are hosting a student who is disabled should know that they will have the extra support from you, the local coordinator, the AYA office and the FLEX program, to help their students succeed on the FLEX program. We also have more information on MIUSA on file to distribute to host families. In closing, it is a good idea to tell host families that you will be in frequent contact with them, and that various events will probably be held during the course of the academic year. It is important for them to know that there is support from AYA both on the local and national level. By combining a sense of realistic expectations and enthusiasm, you will start off in a most positive way. Your expertise and dedication, along with theirs, will help to shape the coming year and provide an experience that enriches all who participate. CISI • River Plaza • 9 West Broad Street Stamford, CT 06902-3788 Phone: (800) 303-8120 FLEX MANUAL FLEX STUDENT ORIENTATIONS WELCOME & INTRODUCTIONS Purpose of Meeting • FLEX program goals and objectives Arrival • Flights set by ACTR (details provided to AYA and LC and HF) — tell dates 12 • Host families & Local Coordinators meet students at airport with sign • Turquoise FSA T-shirts Getting Started • Call natural parents ASAP; prepaid phone cards; discuss cheapest ways to call • Jet Lag • Don’t plan too much the first few days — very intimidating to student — show around in small segments. Review “Do’s and Don’ts” in Chapter 2 of Host Family Guide. LCE PROGRAM — FLEX STUDENTS WITH DISABILITIES Cultural Information • Website for “Cultural Handbook to the New Independent States” http://www.americancouncils.org/pdfs/cultural_handbook.pdf • Cultural Behaviors Chart • Common Issues Faced by FLEX Students Handout • Central Asia Students Cultural Differences Handout • Russian Etiquette/Gestures handouts • Video: “Working with Students from the NIS” High School Enrollment • Course selection — must take English and American History; encourage electives which they cannot take at home; counselor will assist in Math and Science placements • Get school sports physical form and eligibility form; bus information; yearbook picture appointment Do school tour • Local sightseeing trip — neighborhood, high school, stores, movies, etc. (notecard w/directions) • • Kansas or Missouri ID card - $5 at Driver’s License Bureau Take to school: • Passport/Visa/Departure Card that shows J-1 status • Family rules (both written & unwritten); chores (show/demonstrate) • Money for school fees • Complete application packet with Immunizations and transcripts • Missing immunizations: MMRs often problematic — AYA will reimburse • Home safety and security; phone use • Communication, communication, communication • First Impressions • Golden Rule Expectations • Unrealistic expectations are most common source of disappointment • Teenagers are teenagers are teenagers — enough said! COMMUNICATE! • Homesickness, culture shock, language problems AYA/FLEX Rules and Regulations • Basic AYA rules / disciplinary procedures • FLEX rules/communication channels/disciplinary procedures/repatriation FLEX MANUAL SCHOOL FLEX STUDENT ORIENTATIONS School Difficulties • Trouble-shoot any difficulties during the first days to determine whether language or placement problems and work with counselor to resolve Money • Monthly allowance will be loaded onto debit cards by the 1st of the month. • Plan an overall budget for the year. Counseling • Local Coordinator’s Role • routine monthly expenses? • occasional monthly expenses? • special purchases? • Do you need to save a little ahead for a special purchase later? • Brainstorm ideas. Emergency Procedures • Medical Release (make copies for each host parent to carry with them) • Seek medical treatment then notify your Local Coordinator. • Emergency: If LC not readily available, call AYA offices at (800) 322-4678 — answering service 24 hours (use only for true emergencies — serious illness or accident). Insurance • AIFS Foundation: covers accidents and illnesses (includes prescription medicine); but not dental unless result of mouth injury. Specialized care (dental/vision) not covered: seek donations through local civic organizations and medical providers. These donations are noted on the quarterly FLEX reports. School Contingency/Incidental Funds • $300 strictly for school related expenses – Do Wish List activity – what are you needs? • Coordinator receives money to reimburse student purchases • Must be absolutely related to school needs • Must have a receipt • Student signs receipts and record of expenses and also reimbursement record • Receipts and documentation are sent to State Department (accountability of funds spent) • $50 per month deduction on income taxes (Line 16 under Miscellaneous donations) Cultural Enhancement Funds • $300 for activities which expand the cultural experience and relate to the overall goals of the FLEX program (diversity, volunteerism, freedom and democracy) • Monthly activities • Possible group activities (for example, trips to Cosmosphere and State Capitol) • Proposal written and approved prior • Receipts, record of expenses, and activity summaries sent to State Department • Brainstorm ideas This and That • Welcome gift ideas ADDITIONAL INFORMATION ABOUT FLEX Unique Opportunities for Expectations of Students • Get involved with volunteer projects (brainstorm ideas) Suggested 5 hours/month:log • Take part in youth in government programs to learn about democracy (brainstorm ideas) • Cultural enhancement opportunities—learn about the diversity of Americans (socio-economic, political stances, racial, etc.) and regions of the country • Share country and culture with others (both formal and informal opportunities) • Close-Up in Washington, D.C. in February (competition among FLEX students) • Computer Technology (Train-the-Trainers) opportunity 13 Diversity & Volunteerism Seek opportunities to learn more about all segments of American society Volunteer — church and school opportunities FLEX MANUAL FLEX FINANCES HOST FAMILY INCIDENTALS ALLOWANCE Students and host families will receive $300 as an incidentals allowance upon the student’s arrival. This is to help students with program-related expenses. Below is a sample list of items that can be purchased with Host Family Incidental Allowance: School fees and supplies locks for school lockers lab fees calculator class dues club dues 14 yearbook notebooks paper, pen, pencils backpack The decision on what to spend the money on is made jointly between the family and the student. Students are informed of this at orientation and it is also stated in the Student Handbook on page families should purchase items for students and then submit receipts to Local Coordinator for reimbursement. In the past, there have been problems with families receiving the funds directly. LCs will receive a check and will reimburse families in a prompt manner for appropriate expenses. FLEX LCs must submit expenses to the AYA office in January and June. Please use the following form for each student/host family. Families and students should budget money accordingly so that some funds will remain for year-end expenses. Students should be encouraged to buy items on sale or from discount stores. AYA reserves the right to not reimburse purchases of designer clothing, for example, or items that are not appropriate. P.E. clothing book fees MONTHLY STUDENT STIPEND rental for instrument Students will receive $125 per month they are in the U.S. to be used for personal spending money. Debit cards will be sent directly to the student from the AYA office. Each card will be loaded with the stipend by the 1st of each month. Clothing shirt/blouse sweatshirt shorts sport shoes, regular shoes winter coat boots gloves, hat, scarves skirt sweater class ring Sports/Interests tennis racket tennis balls baseball glove sport team fees Art supplies Music supplies Instrument rental fee FLEX MANUAL Some items that might be purchased with this money are personal hygiene products, movies, occasional clothing purchases, stamps, phone bills, etc. FLEX Students do budgeting exercises during predeparture orientation. It is important that families and LCs help students to budget and ENHANCEMENT ACTIVITY FUNDS FLEX LCs and students have $300 available per student per year to cover expenses for enhancement activities. Funds can cover transportation, participation or program fees, meals, lodging and any materials that LCs or students may need for the activity as well as volunteer or chaperone expenses. Please use the following form to request funds. You may request funds in advance by providing detailed information about the activity and budget which the AYA FLEX Coordinator will approve before funds are dispersed. If there is money left over after the activity, please include the check made payable to “Academic Year in America” with the report. FLEX INCIDENTALS ALLOWANCE EXPENSE FORM Student Name: ______________________________________________ Student ID #: ________________________ LC: __________________________________________________________ State: ______________________________ Host family: __________________________________________________________________________________________ Period (Circle one): Item September-December Date Purchased January-June Cost Receipt Received Reimbursed 15 I have received reimbursement for the above items from my Local Coordinator. Student Signature ________________________________________________________ Date ____________________ I have reimbursed funds to the student for the above items. Local Coordinator signature ______________________________________________ Date ____________________ FLEX MANUAL 16 FLEX MANUAL PDO BUDGETING PRACTICE INCIDENTALS ALLOWANCE WISH LIST Student name ________________________________________________________________________________________ Placement Organization ________________________________________________________________________________ U.S. $300 will be available to help pay for program-related items. This money will not be given directly either to you or your host family upon your arrival in the U.S. Your host family will be reimbursed for appropriate expenditures. There fore, you and your host family should decide together how this allowance could best be used. To avoid any confusion about the distribution of the incidentals allowance, and the expenses that it can cover, you should discuss the details of you incidentals allowance with your local representative in the U.S. A few examples of appropriate incidentals allowance expenditures are: • clothes for physical education class • a lock for your school locker, sports or music class fees • rental fees for textbooks (in some schools) • required clothing for school Once you and your host family have made purchases, receipts must be submitted tot he Placement Organization for reimbursement. Note: it is usually a good idea not to spend all this money at once. You may need some of it for later in the program year — to purchase a yearbook, for example. Item Why do I need this? 17 Approximate cost Total Student signature ________________________________________________________ Date ____________________ Host parent signature ____________________________________________________ Date ____________________ Local Representative signature ____________________________________________ Date ____________________ FLEX MANUAL 18 FLEX MANUAL 19 FLEX MANUAL 20 FLEX MANUAL INSURANCE & IMMUNIZATIONS All FLEX students have full medical insurance and are insured by AIFS Foundation through Virginia Surety Company, Inc. Students are given claim forms at Orientation. Claims are sent directly to: CISI • River Plaza • 9 West Broad Street • Stamford, CT 06902-3788 Phone: (800) 303-8120 The AIFS Foundation insurance policy covers accidents and illnesses, but does not cover dental procedures (unless the result of a mouth injury). Please note that the student must pay a $50 deductible per accident or illness. If a student needs specialized medical care not covered under the insurance plan, i.e. dental work or glasses, any donations by any medical providers or local civic organizations to help FLEX student receive the care needed is widely encouraged. All donations are reported to the FLEX office in the quarterly reports. *If your FLEX student requires medical treatment that is not covered under insurance, i.e. glasses or dental work, please strongly consider approaching the physician to consider donating his/her time to these students. In the past, FLEX LCs have been successful in obtaining free medical treatment by explaining that these students are special ambassadors sponsored by a State Department grant. Also, consider approaching local civic organizations such as the Lion’s Club or Rotary who may also be able to donate funds for items such as eyeglass prescriptions. IMMUNIZATIONS Generally students arrive with all necessary immunizations; however, Rubella serum is usually not available in Eurasian countries so several students may arrive requiring an MMR. Bills for any immunizations that students receive while in the U.S. should be submitted to AYA. INSURANCE PLAN Policy # GLB9111600 underwritten by The Insurance Company of the State of Pennsylvania, a member of Chartis. 21 Period of coverage Coverage will remain in effect while you are a participant in the AYA program. Your program begins when you board your flight to attend the formal orientation program in the United States (or, in the absence of an orientation program, when you are traveling directly to your host family for the purpose of attending school in the U.S. for the program). Your coverage terminates when the first of the following occur: • expiration of the term of coverage (June 30)* • termination of program participation • direct return to your place of domicile after your trip as a participant. • A one-month extension is available at an extra cost through the AYA office. Description of benefits Accidental death and dismemberment Accidental Death Benefit. If Injury to the Insured results in death within 365 days of the date of the accident that caused the Injury, the Company will pay 100% of the Maximum Amount. Accidental Dismemberment Benefit. If Injury to the Insured results, within 365 days of the date of the accident that caused the Injury, in any one of the Losses specified below, the Company will pay the percentage of the Maximum Amount shown below for that Loss: Executive offices: 1000 Milwaukee Avenue, Glenview, Illinois 60025 The plan applies to all participants in the Academic Year in America (AYA) program. FLEX MANUAL INSURANCE & IMMUNIZATIONS For Loss of: 22 Percentage of Maximum Amount •Both Hands or Both Feet 100% •Sight of Both Eyes 100% •One Hand and One Foot 100% •One Hand and the Sight of One Eye 100% •One Foot and the Sight of One Eye 100% •Speech and Hearing in Both Ears 100% **Purchased Upgraded Benefits You may purchase upgraded insurance benefits prior to departure that include Additional Medical Expense (per Accident or Sickness) up to an additional $450,000, Emergency Dental up to $500, Personal Effects Loss up to $3,000, Personal Effects Deductible up to $100, Per Item Limit up to $100 and Camera Limit up to $250. Contact your organization for more information about purchases. •One Hand or One Foot 50% Team Assist Plan (TAP), as provided by Travel Assist •The Sight of One Eye 50% •Speech or Hearing in Both Ears 50% •Hearing in One Ear 25% •Thumb and Index Finger of Same Hand 25% The Team Assist Plan is designed by CISI in conjunction with the Assistance Company to provide travelers with a worldwide, 24-hour emergency telephone assistance service. Multilingual help and advice may be furnished for the Insured in the event of any emergency during the term of coverage. The Team Assist Plan complements the insurance benefits provided by The Insurance Company of the State of Pennsylvania. The Assistance Company will be Travel Assist. “Loss” of a hand or foot means complete severance through or above the wrist or ankle joint. “Loss” of sight of an eye means total and irrecoverable loss of the entire sight in that eye. “Loss” of hearing in an ear means total and irrecoverable loss of the entire ability to hear in that ear. “Loss” of speech means total and irrecoverable loss of the entire ability to speak. “Loss” of thumb and index finger means complete severance through or above the metacarpophalangeal joint of both digits. If more than one Loss is sustained by an Insured as a result of the same accident, only one amount, the largest, will be paid. Only one benefit, the largest to which you are entitled, is payable for all losses resulting from the same accident. Maximum aggregate benefit per occurrence is $1,000,000. Medical expense (accident/sickness) If, as the result of injuries or sickness, you require treatment by a physician or surgeon, confinement in an infirmary or hospital, services of a registered nurse, x-rays, ambulance service or any other services, supplies or medicines prescribed by a physician, the plan will pay Usual, Customary and Reasonable expenses (UCR, see explanation), subject to a $50 deductible per person per incident, incurred within 52 weeks of the date of the accident or commencement of sickness up to $50,000 for each accident or $50,000 for each sickness. The plan pays the average semi-private hospital room and board rate. Chiropractic care and therapeutic services shall be limited to a total of $50 per visit, excluding x-ray and evaluation charges, with a maximum of 10 visits per injury or illness. The overall maximum coverage per injury or illness is $500, including diagnostic testing and evaluation charges. Personal liability shall be limited to $100,000 per claim with an aggregate limit of $200,000 per insured. There is no deductible for liability claims. FLEX MANUAL If you require Team Assist, your ID number is GLB 9111600 Academic Year in America. In the U.S., call (800) 472-0906. Worldwide, outside the U.S., call collect (817) 826-7143. teamassist@culturalinsurance.com Emergency evacuation If you suffer an injury or illness and adequate medical facilities are not nearby, AIG Assist will arrange and pay for covered emergency evacuation services to the nearest appropriate medical facility. Medically necessary repatriation/repatriation of remains AIG Assist will arrange and pay for medically necessary expenses incurred in transporting you to your permanent place of residence in the event of an injury or illness that makes you unable to complete your program. Return of mortal remains or cremation The Company will pay the reasonable Covered Expenses incurred up to the maximum as stated in the Schedule of Benefits, Return of Mortal Remains, to return the Insured Person’s remains to his/her then current Home Country, if he or she dies. Covered Expenses include, but are not limited to, expenses for embalming, cremation, a minimally necessary container appropriate for transportation, shipping costs and the necessary government authorizations. All Covered Expenses in connection with a Return of Mortal Remains must be pre-approved and arranged by an Assistance Company representative appointed by the Company. Note: Benefits will be paid up to a combined maximum of $50,000. AIG Assist must be notified and must approve these services. INSURANCE & IMMUNIZATIONS The TAP offers these services Medical assistance—Medical referral, medical monitoring, prescription drug replacement/shipment, emergency message transmittal, coverage verification/payment assistance for medical expenses ical expenses per covered accident or sickness. Medical expense benefits provided under this plan are in excess of any valid and collectable insurance plans. Travel assistance—Assistance in obtaining emergency cash , traveler check replacement assistance, lost/delayed luggage tracing, replacement of lost or stolen airline ticket Also includes: $3,000 in personal effects coverage (exclusions apply, see claim form for details). There is a per occurrence personal effects deductible of $100; a per item limit of $100 (except $250 for cameras); and a $500 emergency dental coverage. Coverage may also be extended for an additional month under this upgrade. Please speak to your sending organization for details. Technical assistance—Credit card/passport/important document replacement, locating legal services, assistance in posting bond/bail, worldwide inoculation information Exclusions Usual, Customary and Reasonable For benefits listed in the Schedule of Benefits, except Accidental Death and Dismemberment, this insurance does not cover: Bases for determining payment amounts for UCR are: Usual—an amount a professional provider usually charges for a given service Customary—an amount which falls within the range of charges for a service billed by most professional providers in the same locality who have similar training and experience Reasonable—an amount which is usual and customary or would not be considered excessive in a particular case because of unusual circumstances In addition to your basic insurance coverage, you may purchase optional medical insurance prior to your arrival in the United States. This will increase your maximum benefit to $500,000 for Usual, Customary and Reasonable med- 23 •Pre-Existing conditions, defined as any condition for which a licensed Physician was consulted, or for which treatment or medication was prescribed, or for which manifestations of symptoms would have caused a person to seek medical advice in the 12 months prior to the Effective Date of coverage under the Policy, except as specified: a) If the Insured Person does not receive medical care or services, including prescription drugs or other medical supplies,and is not under the care of a Physician with respect tothe Pre-Existing Condition or related condition(s), for a period of 12 consecutive months begin ning on or after the first day of coverage, the preexisting condition exclusion will no longer apply and any eligible charges incurred after the treatment free period will be considered for reimbursement; or FLEX MANUAL INSURANCE & IMMUNIZATIONS b) If the Injured Person is covered under the Policy for 12 consecutive months, the Pre-Existing Condition exclusion will no longer apply and any eligible expenses incurred thereafter will be considered for reimbursement; or • Injury or illness sustained while under the influence of or Disablement due to wholly or partly to the effects of intoxicating liquor or drugs other than drugs taken in accordance with treatment prescribed and directed by a Physician for a condition which is covered hereunder c) Emergency Medical Evacuation/Repatriation and Return of Mortal Remains • Any Mental and Nervous disorders or rest cures, except as specified (includes eating disorders such as bulimia and anorexia) • Charges for treatment which exceed Reasonable and Customary charges • Charges incurred for Surgery or treatments which are, Experimental/Investigational, or for research purposes 24 • Services, supplies or treatment, including any period of Hospital confinement, which were not recommended, approved and certified as Medically Necessary and reasonable by a Physician • Suicide or any attempt thereof, while sane or self destruction or any attempt thereof, while sane • Any consequence, whether directly or indirectly, proximately or remotely occasioned by, contributed to by, or traceable to, or arising in connection with: a) war, invasion, act of foreign enemy hostilities, warlike operations (whether war be declared or not), or civil war or b) mutiny, riot, strike, military or popular uprising insurrection, rebellion, revolution, military or usurped power • Routine physicals, immunizations, or other examinations where there are no objective indications or impairment in normal health, and laboratory diagnostic or x-ray examinations, except in the course of a Disablement established by a prior call or attendance • Treatment of the Temporomandibular joint • Vocational, speech, recreational or music therapy • Services or supplies performed or provided by a Relative of the Insured Person, or anyone who lives with the Insured Person • The refusal of a Physician or Hospital to make all medical reports and records available to the Company will cause an otherwise valid claim to be denied • Cosmetic or plastic Surgery, except as the result of a covered Accident; for the purposes of this Policy, treatment of a deviated nasal septum shall be considered a cosmetic condition • Elective Surgery/Treatment which can be postponed until the Insured Person returns to his/her Home Country, where the objective of the trip is to seek medical advice, treatment or Surgery • Eye refractions or eye examinations for the purpose of prescribing corrective lenses for eye glasses or for the fitting thereof, unless caused by Accidental bodily Injury incurred while insured hereunder • Treatment in connection with alcoholism and drug addiction, or use of any drug or narcotic agent FLEX MANUAL • Treatment while confined primarily to receive custodial care, educational or rehabilitative care, or nursing services • Congenital abnormalities and conditions arising out of or resulting therefrom • Expenses as a result or in connection with intentionally self-inflicted Injury or Illness • Expenses as a result or in connection with the commission of a felony offense • Injury sustained while taking part in mountaineering where ropes or guides are normally used; hang gliding, parachuting, bungee jumping, racing by horse, motor vehicle or motorcycle, parasailing • Injuries for which benefits are payable under any no-fault automobile Insurance Policy • Dental care, except as the result of Injury to natural teeth caused by Accident • Routine Dental Treatment • For Pregnancy or Illness resulting from Pregnancy, childbirth or miscarriage • Drug, treatment or procedure that either promotes or prevents conception, or prevents childbirth, including but not limited to: artificial insemination, treatment for infertility or impotency, sterilization or reversal thereof, or abortion • Treatment for human organ tissue transplants and their related treatment • Weak, strained or flat feet, corns, calluses, or toenails • Diagnosis and treatment of acne • Injury sustained while the Insured Person is riding as a pilot, student pilot, operator or crew member, in or on, boarding or alighting from, any type of aircraft In addition to the exclusions listed above, the following exclusions apply to Accidental Death and Dismemberment Insurance only: disease of any kind bacterial infections except pyogenic infection which shall occur through an accidental cut or wound neuroses, psychoneuroses, psychopathies, psychoses or mental or emotional diseases or disorders of any type ON PROGRAM SUPPORT Evaluations! ✔ ✔ 25 Elective surgery means surgery or medical treatment not necessitated by a pathological or traumatic change in the function or structure in any part of the body first occurring after the insured’s effective date of coverage. Elective surgery includes, but is not limited to, circumcision, tubal ligation, vasectomy, breast reduction, sexual reassignment surgery and submucous resection and/or other surgical correction for deviated nasal septum, other than for necessary treatment of covered acute purulent sinusitis. Elective surgery does not apply to cosmetic surgery required to correct a covered accident. Elective treatment means surgery or medical treatment not necessitated by a pathological or traumatic change in the function or structure in any part of the body first occurring after the insured’s effective date of coverage. It includes, but is not limited to, acne, nonmalignant warts and moles, weight reduction, infertility and learning disabilities. Right of subrogation To the extent the Company pays for a loss suffered by an Insured, the Company will take over the rights and remedies the Insured had relating to the loss. This is known as subrogation. The Insured must help the Company to preserve its rights against those responsible for the loss. This may involve signing any papers and taking any other steps the Company may reasonably require. If the Company takes over an Insured’s rights, the Insured must sign an appropriate subrogation form supplied by the Company. EARLY RETURN Early return is is a final decision, approved by the D.O.S, regarding student's further participation in the program. AYA is responsible for sending a detailed email or a fax that explains reasons for requested repatriation to Anna Mussman (DOS) and also must copy appropriate ACTR staff. Only after DOS approves the requested repatriation will American Councils initiate travel arrangements. Overall, Early Return may take up to seven days from the day of approval, depending on flight availability. MID YEAR EVALUATIONS FLEX LCs should set up a meeting with FLEX students in either December or January to review, evaluate and encourage students with program goals halfway through the year. This is also a time when students typically experience homesickness and/or anxiety as they start to think about the last months of the program before returning home. FLEX MANUAL 26 FLEX MANUAL MID-YEAR EVALUATION FORM Student Name: ______________________________________________________ Date: ________________________ Country of origin: ____________________________________________________ I.D. #:________________________ Please answer the following questions: 1. What personal and academic goals have you been able to accomplish since you arrived? ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 2. What has been the most challenging obstacle for you to overcome thus far? How have you been coping with this? ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 3. 27 What has been the most enjoyable aspect or the highlight of the program for you so far? ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 4. Have you taken part in any FLEX competitions, i.e. Civic education, Peace Essay, On-line chats? Comments. ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 5. What presentations have you made to fellow students about your country and culture this semester? ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 6. Please describe your favorite volunteer activities that you have participated in this semester. ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 7. Please write down some ideas on what you alumni activities you think you would like to become involved with when you return home at the end of the school year? ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ FLEX MANUAL 28 FLEX MANUAL VOLUNTEERISM/COMMUNITY SERVICE LCs should utilize the Mid-Year Evaluation Form and discuss the following topics with students: • How their adjustment has been thus far • What challenges have they faced and will they face in the next few months • How students can cope with these challenges • Return flights and procedures • Goals and Achievements – for the next six months • Alumni events and programming in their home country Volunteerism or community service is a concept that has not yet been wellestablished in Eurasia.Therefore, it is one of the important goals of the FLEX program to introduce students to what is the fabric of American society. Because of this cultural difference, many students may be reluctant or even suspicious of volunteering or doing something and not getting paid. It is interesting to note that returning FLEX alumni often times organize volunteer activities in their home countries after participating in them in the U.S. 29 There are many and varied opportunities for students to volunteer. As an AYA LC, we ask that you organize at least one activity with your FLEX students as well assist them in choosing what volunteer organizations that can be involved with. Students must perform 10 hours of community service per month. Here are some examples of organizations that have local chapters that students may contact: • Special Olympics • United Way • Big Brother/Big Sister Mentoring Programs • Habitat for Humanity • Students Against Drunk Driving • Red Cross • Boy/Girl Scouts • Serving meals for homeless/elderly/AIDS patients • Volunteering as “candy striper” in local hospitals, day care centers, nursing homes, etc. • Literacy programs • AIDS or Cancer Walks or other regional walk-a-thons, bike-a-thons, etc. • Other local organizations which might need help with special projects • Churches • Libraries – some students have been local translators • Tutoring at school • Social service agencies – to assist agencies with immigrant population FLEX MANUAL 30 FLEX MANUAL / / / / / / / / / / / / / / Service Date total hours / / / / / / / Time In/Out Community Coordinator ____________________________________________________ Host Parent Signature ______________________________________________________ Student Signature ________________________________________________________ Name and Address of Organization/Recipient of Service Daily Hours Activity Description Recipient Contact Phone # State: __________________________________________ LC Name: ____________________________________________________________________________________ Student Service Record - 5 hours of student service required per month AYA Student #: __________________________________ Student Name: ________________________________________________________________________________ STUDENT SERVICE RECORD 31 FLEX MANUAL 32 FLEX MANUAL ENHANCEMENT ACTIVITIES Enhancement activities are an integral part of the FLEX program. Activities should be planned to expose students to local government, community service/volunteerism, and diversity/native peoples. All activities should be educational in nature. There are so many creative and interesting ideas that don’t cost very much although each student, family and LC is allotted $300 maximum per year which is a generous amount. Please keep in mind that planning ahead with students and families especially when planning group activities is best. The further ahead you can plan your activities the better. Providing a schedule of activities or calendar of events at student and host family This helps families to plan and you can still retain the flexibility to gather the participants’ and host families’ input regarding activity ideas. The activities should focus on creative and positive ways to expose students to many different aspects of American life. It is recommended that you or the host family expose students to as many enhancement activities as possible. Many don’t cost money and this will help to spread the enhancement funds over the course of the year. In the past some students and LCs have requested that a major part of the $300 be spent on a trip. Although this would provide for a good experience, we encourage you to have students participate in fundraising to help pay for ‘big ticket’ activities so that the entire enhancement budget is not used up on one activity. We also recommend partnering your activities or some group meetings with FLEX coordinators from other placement organizations. An updated listing can be obtained by calling the AYA office. Following you will find some guidelines and ideas regarding the enrichment activities. 1. 2. Take students to a newspaper publishing house. Ask a staff writer to interview the students about the FLEX program, their country’s struggle with democracy, and what they hope to gain from this experience. Ask a student to serve as a reporter and interview the editor. Try to get an article on paper! AYA students in Ohio did this successfully a few years ago. Go to the local government offices (mayor, city manager, selectman). Ask that they assist you in setting up a day for your students to “shadow” any local government officer – include police, fire department, parks and recreation office, tax collec- tor, sheriff, probation officer, jail system, court house, School Superintendent, the mayor, etc. and contact the local press. 3. Do the same thing with the State Government offices (Senators, Congressman, Governor). This is highly recommended. Don’t forget State Legislative officers. 4. Do the same thing, if possible, with a Federal office (contact local branch of FBI, Federal Marshall, Alcohol, Tobacco and Firearms, Health and Education, court system, Environmental Protection, National Parks and Recreation, FAA, FCC, Board of Trade, Federal Reserve Bank, etc 5. Museum visits – all kinds, especially those devoted to an ethnic population and their integration into this nation (include native Americans), the Revolutionary or Civil War, specially museums such as Ford’s Village in Dearborn, MI; Williamsburg, VA; Old Sturbridge Village or Plymouth Plantation, MA; Mystic Seaport, CT; the Alamo, TX; the Freedom Trail in Boston; the city of Philadelphia, the Smithsonian and most of anything else in Washington, DC, anything related to the settlement of the West, Civil Rights Movement, the Industrial Revolution of nay kind, and of course, exploration – navigable waters, underwater, land, and space. 6. The Electoral process in an election year – visit a party headquarters, voter registration programs, talk to candidates, volunteer to help with a campaign, shadow a candidate and/or go to a candidates press conference. Take a poll, interview voters, etc. 33 Audobon Center are trying to keep animal and bird species, plants and open space from vanishing. Every state and almost every town has someone doing something to preserve, clean up or prevent harm to some living thing, including us. By involving the kids in these efforts they are not only enjoying an enhancement activity but can also become involved as volunteers and this complete a volunteer project as well. Go visit experimental research stations. Form desert plants to animal breeding facilities, from solar greenhouses to drug companies, especially those exploring the rain forests or new cures. Get kids thinking about problems in their own countries, then see what we are doing about those same problems FLEX MANUAL ENHANCEMENT ACTIVITIES FREE ENTERPRISE 34 1. Pick any business, form the local pizza shop or ice cream parlor to a major manufacturer, and take a tour. Ask kids what they want to do with their own careers and select industries pertinent. Go to a variety of places from agriculture-based (dairy farm, cheese factory, yogurt or ice cream manufacturer, greenhouse, cattle ranch, chicken farm, grain processor, bakery, experimental farm involved with gene splicing, etc.) to highly technical industries such as theaerospace industry, computer chips, printing or publishing, engineering firms, internet web designers, video producers, telecommunications). Don’t forget the business of making money – banking, investing, stock brokers, stock exchange. 2. Use the theme parks, CD stores, video rentals, video games, magazines publishers, t-shirt seller, sports of any kind, music of any kind, movies, bowling alleys as a classroom. 3. Students have also gotten involved in Junior Achievement where they can develop business concepts and carry them out in real time or in the Junior Chamber of Commerce or anything that exposes kids to business. PROTECTING/PRESERVING THE ENVIRONMENT Encourage students to learn about issues related to pollution and the efforts to clean up the environment. Also, bring to their attention the efforts to preserve land, wetlands, forests, wildlife habits. Students can learn about legislation that has brought about a lot of reform in the way American does business. Cars and factories have to comply with emission controls. The Nature Conservancy buys land. The Audubon Society, the National Wildlife Fund, Save the Whales, Save the Butterflies, Save the things change, environmental conservation efforts (even if it is only to plant flowers in a public place), and a summary of their work record. Let them know that what they do here in a year will be remembered and will be important to the future of both our countries. Get them excited early and remind them, especially when times are difficult, of the reasons they came here. This might be a good way to let them know this isn’t just a personal odyssey but a government to government program. FLEX MANUAL EXPOSURE TO CULTURAL DIVERSITY IN THE U.S. FLEX students come from different ethnic backgrounds. During the Soviet era, particularly under Stalin, large numbers of people were moved from their native lands to other republics. While the history of ethnic mixings during the Soviet era is a complex one, the fact that there is a great diversity of ethnicity within the republics, has made its mark upon the evolution of the countries. It is a cornerstone of the FLEX program to expose students to the diversity of peoples within the United States. Our country is founded on the very foundation of cultural diversity. Some of the activities suggested: • Visit to mosques, churches, synagogues, temples to expose students to religious diversity. • Check out local cultural festivals or parades celebrating groups’ cultural heritage – Irish Festivals or Polish Festivals for example, expose students to food, dance and culture of an immigrant American population. • Participate in a Native American gathering with a discussion of the treatment of native populations in North America and any relevance the Native American experience has to their own countries’ native populations or visit a museum • Meet with representatives of various ethnic/cultural organizations: Native American, African American, Asian, etc. for discussion of race relations in the U.S.: Does the American example hold any useful lessons for Eurasia? • Discuss issues of race with local political and community leaders 35 FLEX MANUAL YEAR END RE-ENTRY SESSION All students with FSA/FLEX scholarships should be involved in the normally scheduled area pre-return sessions, which should take place in May and June. However, due to the schedule that the FSA/FLEX students must travel on, they often will not be able to participate in the regularly scheduled end-of-stay program. 36 Most of the re-entry issues for students are universal. The most often-cited concerns of Eurasian students returning home are the familiar fears of “fitting in” again and missing newfound friends and host families. However, the political, social and economic situations, most of the Eurasian countries now find themselves in, make for conditions in the FSA students’ home countries which are not entirely typical of the average exchange student. The cultural handbooks contain a valuable overview of the general social, economic and political situations. Students should be encouraged to think about the skills they have gained over the past year that can help them cope with changing situations and uncertain conditions in their home countries. Despite difficult situations, even students from even very turbulent countries want to return to their home communities and natural families. They should also be aware that there are active alumni groups in almost every county and region of Eurasia in which they can participate and maintain some connections with others who have had similar experiences. Following are forms which can be used to facilitate your re-entry sessions. portation. Please note that re-entry sessions should be comprised of FLEX students only. FLEX re-entry should not be combined with end of year parties with other AYA students. When? How Long? The session should take place a few days to several weeks before departure. You should have at least two to three hours in which to conduct the exercises, and another two or three hours for dinner and a fun social activity. Some of you will wish to arrange a longer reentry, which includes an overnight visit to an interesting place. That’s fine, too. Where The choice is yours. You may wish to conduct a smaller re-entry in your home or rent a conference room at a motel or other facility. Please check with the AYA FLEX Grants RD to find out about the small stipend you have to buy snacks and drinks for your group (Don’t forget to keep receipts). Wherever your session takes place, do be sure that it provides an atmosphere in which you an the student can talk without interruption and focus on the topic at hand. After your discussion, you might take the student to a nearby amusement or out to dinner. If you have a larger group, a potluck including the hosts can be fun. Goals of the Meeting 1. To help the student sum up and evaluate what he has learned since his arrival in the USA. 2. The time for you exchange student’s departure is rapidly approaching, incredible as this may seem. We appreciate the guidance ad helped you have provided your student, and hope you’ll wish to keep this sort of commitment as an ongoing part of your life. To assist the student in the process of positive leave-taking; to guide him in saying good-bye to his hosts, his school, his community, and you. 3. To help the student understand that re-entry into his/her home culture may be difficult, and equip him with some coping mechanisms Before your student’s departure, you will want to hold a Re-entry Session. This letter and the accompanying exercise are intended to help you shape this experience. The enclosed exercises can help you guide the session to a positive outcome. Each one will probably take between fifteen minutes and a half hour. What a Re-entry Session is A Re-entry Session is a time for you and your exchange student to meet together near the end of the exchange program. Its goal is to bring a positive closure to his or her experience in the USA, and to help the student prepare to leave the USA and return to – or re-enter – his/her native culture in a comfortable, enlightened manner. Remember that this is a required activity for your students and you may need to help with trans- A Look Back Start your meeting with a review and evaluating of the past year. First, have the students take a few minutes to answer the questions in the exercises A Look Back. Then, ask your students to share their answers on one or more of the questions. Help the students to see the year in retrospect – the most valuable things they have learned during the year, how they have changed, and how their ideas are different than when they arrived. Help them look at the challenges they faced and how FLEX MANUAL YEAR END they overcame them. At the end of this discussions, be sure to give them the praise they deserve for successfully leaving home, making their way on their own in a new country, living with strangers, and attending school, all the while speaking a foreign language. Indeed, no small accomplishment! they can revise expectation of “picking up where they left off” once they realize that both they and their friends will have changed a lot in a semester or year. Certainly just being aware of the issues ahead of time will help in the re-adjustment process. From these topics and this discussion, you may want to have the students, individually or in pairs, create a newspaper, using the “Last Edition’ newsletter shell provided. You may want to send samples of these to your Regional Directors or District Manager for use in a future newsletter! Check List for Preparation to Go Home The “Check List for Preparation to Go Home” is designed to help student be responsible in accomplishing all the things they need to do before they board the plane for home. Refer to the Luggage Restrictions hand-out when talking about luggage requirements. At the end of the exercise, hand out post cards or blank thank you notes and envelopes or postcards. A letter to the Mayor of their city is a very nice idea. It can remind the students of all the services they have enjoyed without cost and it can be good PR for you and the program too. (An example of this letter is included) The Adjustment Curve “The Adjustment Curve” can help initiate a discussion of the anxiety some students may be feeling about returning home. By defining the anxiety and understanding that it is a fairly common stage in the exchange experience, students should be better able to cope with it productively. Have the students review the first stages of the adjustment curve. Ask how many students experienced some of the ups and downs shown on the chart (most students will admit to some level of culture shock). Then indicate the “return anxiety state” (Stage 7 on chart). Ask how many students are feeling some sort of anxiety about going home. Explain that feelings of anxiety and stress are entirely normal at this stage, and that they may eveb undergo some “reverse culture shock” once they arrive home. Next, give the student a few minutes to complete the exercise. After they are finished, choose a few to discuss, e.g., how many students indicated a concern about forgetting English? Ask students about school. Is anyone worried about getting back to a more rigorous academic system and/or passing exams? Are there any other concerns about school? What about family and friends? Did anyone feel that it may be difficult fitting back in, knowing they’ve changed? Are they worried about being the “child” again, now they’ve experienced a lot of independence? (For this exercise, refer to ReEntry Concerns Expressed by Exchange Students found in your supplemental material to help stimulate discussion. As you discuss concerns, ask the student for advice on how to deal with them. Perhaps they can communicate ahead of time with their family and friends, lett8ing then know how they’ve changed in appearance and maturity, to lessen the first “shock” on arrival. Perhaps 37 Saying Goodbye “Saying Goodbye” can help the student think of positive ways of saying good-bye to family, friends, teachers, and others in the community. Discuss with the students the desirability of leaving a positive impression of themselves and their country behind when they leave. Role-play If you have groups of three or more, you can do some role-plays with your students. You can use the Typical Re-Entry Problems role-plays provided in this packet or devise your won. Some suggestions on how to use these role-plays appears in the back of that page. STUDENT SURVEY The Student Survey gives the students a chance to tell you and us how they assess the program. Because this helps us refine and improve the program for future students, please be sure to collect these evaluations and return them to your Regional Directors, along with the Re-entry Attendance Form. Be sure the students keep the rest of the packet to help them in the final days of their stay. Encourage them to share the information with their host families. You may want to hand out the Host Family Final Evaluation if your hosts are joining the group at the end of the meeting. Don’t forget to send out your School Final Evaluations, also with a thank you note and return stamped envelope, to the appropriate guidance counselor or principal. FLEX MANUAL YEAR END 38 Good luck with the Re-entry Session, and many thanks for your help. Be sure to send a thank you to your families after the students have left Personal • Missing host family and friends • Wanting to maintain some new attitude Listed below are concerns expressed by several hundred international students who were about to return home and American students returning from their host country. • Loss of independence • Less money to spend • Seeing their own country realistically; how to communicate this FAMILY • Fitting back in; know they’ve changed and are thinking about how families will accept them • Catching up on missed news, developments • Returning to host country • Not being able to live up to their family’s expectations • Conveying their exchange experience to those at home • Natural family’s jealous over son or daughter’s attachment/love for host family • Feeling more American than their native nationality • Readjusting to the formality of meals, manners, and food • Missing luxuries; having to return to a simpler life • Being treated like a child after having experienced a lot of freedom and independence • Being considered arrogant – not understood and accepted • Boring family with tales of American life • Family will see them as “more America” than Danish, German, etc. Friends • Reactions of old friends to the “new me” • Being able to communicate with friends • Former classmates will have graduated; need to make new friends in a younger class • Friends will think they’re bragging and showing off when speaking about the U.S. • Not being able to live up to their expectations • Being able to pick up old friendships – is it possible? School • Making up missed semester or year • Speaking native language well enough • Going back to a more rigorous academic system; more studying • Ability to pass university entrance exam Language • Being less fluent in native language now • Mixing English into native language • Losing the ability to speak English well FLEX MANUAL From from the Center for Cultural Interchange (CCI) RE-ENTRY PROBLEMS Below are four re-entry problems, which are common to many exchange students upon return home. Choose one to illustrate with a role play or prepare to share how you would deal with one of the problems. Typical Re-entry Problem 1 You are an exchange student returning home after a semester or year in the USA. You have changes and matured in numerous ways during your experience away from home. You have grown in self-assurance, in your need for independence and respect and in your knowledge and competence regarding all sorts of things. The family members and old friends whom you will meet upon arrival back home probably do not realize this, they may treat you the same as on the day of departure form home. How will you cope with this? Typical Re-entry Problem 2 You have lived among other people for an extended period of time and find upon return home that you notice many features of your home environment and culture that you never noticed, or at least never questioned. It is not a problem that you become aware of thing you once took for granted, but you find yourself beginning to be critical of many of these things. Family and friends become annoyed at your “negative attitude”. Even if you keep the criticisms to yourself you are disturbed to find yourself feeling negative about people and events in the place you call home. What do you do? YEAR END Typical Re-entry Problem 3 You return to your family and friends bursting with stories, ideas, facts, and all kinds of other interesting things to tell anyone who will listen. However, you find that almost everyone either (a) will not listen for more than a few minutes or (b) listen politely but simply cannot comprehend the richness and vitality of your experiences. How do you share your experience without feeling ignores? Typical Re-entry Problem 4 You are bringing back new values and patterns of behavior. Some may be sharply different in relation to you family and friends at home. You may not realize the ways you have adjusted in your interactions with your host family and new friends in the USA. Your family members and friends are bewildered and perhaps offended by your new (and “strange”) behavior. They begin acting a little strangely to you. How can you avoid a misunderstanding? about their feelings with you and their host families in the coming weeks to help them deal with their emotions and behaviors. Specific Re-Entry Issues for FLEX Students • Being dependent again – personally and financially, parents won’t let students travel again, try to make decisions for student, etc. • Worrying about speaking student’s native language, decreased fluency. • Re-entering the school system – student may have to repeat a year in school, take university entrance or school exit exams. • Facing the reality of life at home – long lines, gloomy faces, poverty, bureaucracies, civil unrest. • Facing living conditions at home – limited/no electricity, limited/no hot water, limited/no water, limited/no heat. • Assessing the qualities students have gained that they can keep in their home society. What do they have to give away? What will work there? • Confronting change at home – political and economic. • Dealing with pressure to revert to the person they were – dealing with new level of maturity gained from being an exchange student/they have changed while their friends have not. • Student may no longer be considered a part of their home society – an “American”. • Communicating with host families in the U.S. – difficulties. • Living up to expectations in the community of being a FLEX student. • Handling more traditional gender role issues at home – girls re-adjusting to toles in home countries. Common Pre-Departure Feelings Anxiety Lack of tolerance/patience Tension Sadness Anger Defensiveness Mood swings, irritability Withdrawal Feeling neglected Feeling ignores Feeling abandoned Feeling alone Feeling used It is important to help students recognize that the above-mentioned feelings are common as they face leaving the U.S. Encourage students to talk openly 39 FLEX MANUAL 40 FLEX MANUAL “MOVING ON” EXERCISE (CLOSURE) Name: ________________________________________________________ Home Country: ______________________ Complete the following sentences with your own words. You may write whatever comes to your mind. 1. When I think of leaving I feel … ________________________________________________________________________________________________ 2. For me America means … ________________________________________________________________________________________________ 3. The things that I will miss are … ________________________________________________________________________________________________ 4. The things that I will be happy to leave behind are … ________________________________________________________________________________________________ 5. When I talk to other exchange students about leaving they .. ________________________________________________________________________________________________ 6. When I talk to my American friends about leaving they … ________________________________________________________________________________________________ 7. 41 When leaving a place I usually … ________________________________________________________________________________________________ 8. The easiest part of leaving for me will be …. ________________________________________________________________________________________________ 9. The most stressful part will be … ________________________________________________________________________________________________ 10. When I think of returning to my country I feel… ________________________________________________________________________________________________ 11. I will return to… ________________________________________________________________________________________________ 12. The process of returning will be… ________________________________________________________________________________________________ 13. I think my family will expect me to… ________________________________________________________________________________________________ 14. For a career I hope to … ________________________________________________________________________________________________ 15. I expect that my friends at home will… ________________________________________________________________________________________________ 16. I think that the hardest part of coming back for me will be… ________________________________________________________________________________________________ 17. I think that the easiest thing for me to handle when I come home will be … ________________________________________________________________________________________________ 18. I am really glad that... ________________________________________________________________________________________________ Adapted from: Going home: A Workbook for Reentry and Professional Integration, Developed by Martha Denney, NAFSA, 1986 FLEX MANUAL 42 FLEX MANUAL SHOWING GRATITUDE AND SAYING GOODBYE (CLOSURE) It is important that you express your gratitude and say good bye to the many people who helped make your exchange year in the U.S.A. special. Even if you experienced some ups and downs during your program, leaving people with a positive memory of you is a way for you to successfully complete your stay in America. Consider the following methods of showing appreciation and saying good bye: • Say thank you and good bye in person. • Write a note expressing your thanks and feelings for the individual. • Give a small gift (examples: photo in a small frame, flowers). • Write a note of thanks to the editor of your local newspaper (especially useful for thanking members/groups in your host community). In order to help you remember all the people you wish to thank and bid farewell, complete the following list: (Remember to include teachers, coaches, neighbors, friends, your Area Representative, host family, your natural family, etc.) Name How you plan to say thank you and good bye (see above suggestions) ✓Complete 43 Host family leave behind notes for my host parents and host sister + photo album FLEX MANUAL 44 FLEX MANUAL END-OF-STAY STUDENT FLEX SURVEY Name: __________________________________________________________ I.D. # ______________________________ LC: __________________________________________________________________________________________________ Your AYA - FLEX experience is almost over. We hope you have enjoyed your year in the U.S. and that you’ve learned a lot. Now we want to learn from you what we can do to make our program better for future students. Please answer fairly and honestly. MAIL YOUR SURVEY IN THE ENVELOPE PROVIDED NO LATER THAN JUNE 15TH. My Expectations 1. Did the AYA - FLEX program meet your expectations regarding your: host family ❑ Yes ❑ No local coordinator ❑ Yes ❑ No program support ❑ Yes ❑ No school ❑ Yes ❑ No social/community activities ❑ Yes ❑ No 45 2. I chose to apply to the FLEX program because I wanted to (check all that apply): ❑ speak English fluently ❑ experience the American way of life ❑ live away from home/gain independence ❑ make American friends ❑ learn more about America and democracy ❑ all of the above ❑ other: _______________________________________ In My Homeland 3. American Councils for International Education interviewed me for this program: ❑ Yes ❑ No 4. I attended an orientation before leaving my home country: ❑ Yes ❑ No 5. I felt well prepared for this program before I arrived: ❑ Yes ❑ No 6. Please list any information that would have been helpful in preparing you for your trip to the U.S.: ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ Arrival in the USA 7. I attended an AYA-Flex specific orientation conducted by my Local Coordinator upon arrival in my community: ❑ Yes ❑ No 8. Was this orientation useful? ❑ Yes ❑ No My host family 9. Did you have to change host families during your stay in the U.S.? ❑ Yes ❑ No a. If yes, please list the reasons for the change: __________________________________________________________________________________________ __________________________________________________________________________________________ FLEX MANUAL b. If yes, please write the name of the host family you are answering questions about for the rest of this survey: ________________________________________________________________________________________ 10. Did you have a good relationship with your host family? ❑ Yes ❑ Sometimes ❑ No 11. My family supported me and helped me adjust to my surroundings: ❑ Always ❑ Sometimes ❑ Never 12. I was able to communicate with my family: ❑ Always ❑ Sometimes ❑ Never 13. I understood that my host family was not paid: ❑ Yes ❑ No 14. Please list any difficulties that you had with your host family: ______________________________________ ____________________________________________________________________________________________ 15. How were these difficulties resolved? __________________________________________________________ ____________________________________________________________________________________________ My High School 16. I liked my American high school: ❑ Yes ❑ Somewhat ❑ No 17. My classes were difficult: ❑ Yes ❑ Somewhat ❑ No 18. I needed extra help: ❑ Yes ❑ Somewhat ❑ No 19. Please list sports or other after-school activities you were involved with: ______________________________________________________________________________________________ 46 ______________________________________________________________________________________________ 20. Did your English language ability create any problems for you at school (for example: grades, making friends, communicating needs, etc.)? ______________________________________________________________________________________________ ______________________________________________________________________________________________ 21. Were there any other exchange students in your school? ❑ Yes ❑ No 22. If yes, which agency (organization) were they from? ❑ AYA ❑ other agency:______________________ My Local Coordinator 23. Name of your Local Coordinator: ❑ don’t know ________________________________________________________________ How often did you see or hear from your Local Coordinator? ❑ daily ❑ once a week or more ❑ twice a month or more ❑ once a month or more ❑ every two months or more ❑ other 24. When my Local Coordinator met with me it was separately from my host family: ❑ Yes ❑ No 25. My contacts with my Local Coordinator were through (check all that apply): ❑ home visits ❑ social settings ❑ telephone ❑ school ❑ group travel/outings ❑ other: _____________________ 26. I understood my Local Coordinator’s role: ❑ Yes ❑ Somewhat ❑ No 27. She/he made it clear to me that she/he was available if I needed help, advice, or just someone to talk to: 28. She/he was warm, friendly and approachable: ❑ Yes ❑ Somewhat ❑ No ❑ Yes ❑ Somewhat ❑ No 29. She/he was fair-minded and objective when there was a problem and listened to my point of view: 30. She/he helped me to see my host family's point of view: ❑ Yes ❑ Somewhat ❑ No ❑ Yes ❑ Somewhat ❑ No My AYA - FLEX Year 31. I was able to meet some of the personal goals I set for myself during the program year: ❑ Yes ❑ Somewhat ❑ No 32. I enjoyed and learned from doing my Community service project each month: ❑ Yes FLEX MANUAL ❑ Somewhat ❑ No 33. I was able to give a cultural presentation about my home country to a class of elementary/middle school students: ❑ Yes ❑ Somewhat ❑ No 34. I participated in and enjoyed the fall and spring group activity or trip organized by my Local Coordinator: ❑ Yes ❑ Somewhat ❑ No 35. I was able to participate in a community activity or event with my Local Coordinator or host family each month: ❑ Yes ❑ Somewhat ❑ No 36. I felt my monthly allowance of $125 was enough to cover my expenses each month on the program: ❑ Yes ❑ Somewhat ❑ No 37. This year was: ❑ Excellent ❑ Good ❑ Average ❑ Fair ❑ Poor 38. America was: ❑ what I expected ❑ better than I expected ❑ different than what I expected ❑ a disappointment 39. The service I received from the AYA staff in terms of friendliness, courtesy, and professionalism was: ❑ Excellent ❑ Good ❑ Average ❑ Fair ❑ Poor 40. What are 3 things you will miss most about the U.S.? 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 47 41. What are 3 things you will tell a friend about living in the U.S.? 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 42. What expectations have changed about America after living in the U.S. for 10 months? 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 43. Name 3 things you are looking forward to about going home. 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 44. In what ways will you become involved with the FLEX Alumni Program when you return home. 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 45. Additional comments: __________________________________________________________________________ __________________________________________________________________________________________ 46. Would you recommend the FLEX/AYA program to a friend in your home country? ❑ yes! ❑ maybe ❑ no If no, why not: ______________________________________________________________________________ 47. Do you know anyone in your American community who might be interested in hosting a student for next semester or year? If yes, please give us their names, addresses, and phone numbers, so that we may contact them.Please return in the envelope provided to the address below before you return home: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ Please return in the envelope provided to AYA, 9 West Broad Street, Stamford, CT 06902-3788 before you return home. FLEX MANUAL 48 FLEX MANUAL FLEX HOST FAMILY SURVEY Host Family Name ____________________________________________________________________________________ Host Family Address __________________________________________________________________________________ FLEX Student Name ______________________________________ FLEX Student I.D. # ________________________ Thank you for hosting an AYA FLEX student! Please help us to make its program better for future host families and students by completing this survey. Please mail your survey in the postage-paid business reply envelope provided, postmarked no later than June 15th and be entered to win 2 round trip domestic airline tickets (see attached letter for details)! 1. 2. How did you find out about the Academic Year in America/FLEX program? (please check one) ❑ AYA Local Coordinator ❑ Church Bulletin ❑ Newspaper ❑ Poster/Brochure ❑ Friend/Colleague/Neighbor ❑ Cable Television ❑ Television ❑ High School ❑ Radio ❑ we've hosted before ❑ Internet ❑ Other (please describe)________________ What factors helped you to decided to host a FLEX student this year? (please check one) ❑ To learn about Eurasian culture/language 49 ❑ To promote international understanding ❑ To provide friendship for our son/daughter ❑ Other (please describe) _____________________________________________________________________ 3. Did your family choose a FLEX student because your were informed that FLEX students are carefully selected ❑ yes ❑ no scholarship winners?) 4. Please indicate whether your Local Coordinator conducted each of the following and how effective each was (check yes or no, then rate each one): 5. Yes No N/A Excellent Poor a. Host Family Interview ❑ ❑ ❑ 1 2 3 4 5 b. FLEX-specific HF Orientation ❑ ❑ ❑ 1 2 3 4 5 c. Regular Visits ❑ ❑ ❑ 1 2 3 4 5 d. Follow up on Problems ❑ ❑ ❑ 1 2 3 4 5 Please list and describe any activities and educational trips that you took with your FLEX student this year to expose him/her to the objectives of the FLEX program: 1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ 3. ________________________________________________________________________________________ 4. ________________________________________________________________________________________ 5. ________________________________________________________________________________________ 6. How satisfied are you with support provided by the AYA National Office re: your FLEX student? Please rate each of the following: (please circle one for each question) Excellent a. Pre-arrival information 1 Poor 2 3 4 5 b. Information about the FLEX Program 1 2 3 4 5 c. Support during the program 1 2 3 4 5 d. Insurance Coverage 1 2 3 4 5 1 2 3 4 5 c. Emergency Service ❑ N/A FLEX MANUAL 7. If you had the need to contact AYA national office staff, how would you rate the service you received in terms of friendliness, courtesy and professionalism? ❑ Excellent 8. ❑ Good ❑ Average ❑ Poor ❑ N/A How satisfied are you with the AYA/FLEX program in terms of the student you hosted? Please rate each of the following (please circle one for each question): Excellent a. Student application as a real reflection of student 1 2 3 4 5 b. Student's pre-arrival preparation 1 2 3 4 5 c. Student's ability to adapt to family 1 2 3 4 5 d. Student's goals and the goals of the FLEX program 1 2 3 4 5 e. Student's performance in school 1 2 3 4 5 f. Student's acceptance by peers 1 2 3 4 5 g. Student's English skills 1 2 3 4 5 h. Student’s leadership skills 1 2 3 4 5 ❑ Male ❑ Female 10. Would your family consider hosting a FLEX student with AYA again? ❑ Yes ❑ No 11. Would you recommend the AYA/FLEX program to a friend/colleague? ❑ Yes ❑ No 9. 50 Poor The student we hosted is: Why or why not? ______________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ 12. How would you rate the overall educational/cultural content of the AYA/FLEX program? ❑ Excellent ❑ Good ❑ Average ❑ Poor ❑ N/A 13. How would you rate your overall AYA/FLEX experience? ❑ Excellent ❑ Good ❑ Average ❑ Poor ❑ N/A If your rating was not excellent, what could we do to make the program an excellent experience? ______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________ 14. Do you have friends who might be interested in hosting, either in your community or elsewhere? If so, please give us their names and addresses so we can send them information: Name ________________________________________________________________________________________ Address ______________________________________________________________________________________ City/State/Zip __________________________________________________________________________________ Phone ________________________________________________________________________________________ Name ________________________________________________________________________________________ Address ______________________________________________________________________________________ City/State/Zip __________________________________________________________________________________ Phone ________________________________________________________________________________________ Please attach any additional comments or suggestions. Thank you again for your help! FLEX MANUAL ALUMNI ACTIVITIES Since the inception in 1993 of the Future Leaders Exchange (FLEX) program, more than 11,000 high school students from Eurasia have come to the United States to participate in this academic year exchange. The vast majority of these students have returned to their home countries at the end of the program, either to complete high school or to enter university. Throughout Eurasia, a network of active alumni associations exists and is ready and eager to welcome every returning participant. After the academic year ends in May or June, FLEX students are required to participate in alumni activities in their home countries and encouraged to continue their “American experience.”At the re-entry session, encourage students to sign up on the state alumni website: https://alumni.state.gov. Once a member, they will be able to access information on career development, grant opportunities, keep current with alumni news, find fellow alumni and join in on discussion forums. Many alumni also enjoy viewing the photo gallery. Organization of Alumni FLEX alumni are coordinated under the FLEX Administrative Components grant with American Councils. There are 22 FLEX bases of operation (called "program hubs") throughout Eurasia, staffed by American Councils: eight in Russia, four in Ukraine, and one in each of the other countries. The program hubs provide a focal point for the organization of alumni activities in the regions where they are located. A fulltime alumni coordinator who oversees all alumni activities is located in Moscow. A quarterly newsletter, The Bradley Herald, is sent to all FLEX alumni. Although it is compiled and published by the alumni coordinator, the newsletter mainly consists of contributions by alumni from varying program years. Alumni programming has three major purposes: • Tracking of alumni • Ensuring that alumni have an opportunity and are encouraged to continue their "American" experience • Preparing alumni reports Alumni Assistants American Councils hires a part-time alumni assistant (AA) for each hub. These assistants, who can be alumni of any program year but the most recent, are selected through a competitive process and earn a small monthly salary. They assist the American Councils FLEX staff person in coordinating alumni activities for that hub. Since the hubs are located in major cities, one major goal for the alumni assistants is to find ways to include more alumni from the remote regions. Second, each FLEX program hub staff member is required to submit to the alumni coordinator in the Fall a schedule of projected alumni activities for the year. An Alumni Assistants Training Conference is held each Fall to ensure that new AAs are properly trained and that all AAs are apprised of recent developments and innovations. Small Grants Competition Since 2001, FLEX alumni have been offered the opportunity to participate in a Small Grants Competition. Individual grants of up to $250 have supported such efforts as attendance at conferences and community service projects. Group grants of up to $3,000 have supported activities such as professional development or teaching programs, community service projects, promotion of English language and American culture, etc. Several years ago, ninety proposals were submitted and approximately twenty eight grants were awarded. The competition proved so effective that it will be repeated every year, providing funding permits. 51 Types of Alumni Activities Alumni activities are varied and are frequently chosen by the alumni themselves. They may include such things as celebration of American holidays (e.g. Halloween, Thanksgiving, July 4th), resume-writing workshops, guest speaker presentations, watching American films, pizza parties, debates (sometimes against another FLEX alumni association), career counseling and a variety of community service activities. They may also include political activities (e.g. pre-election campaigning or observing at polling places during an election). There must be a minimum of six scheduled activities during the year (held approximately bimonthly), and at least half of them must be in keeping with the democracy-building goals of the FLEX program. For example, it is considered extremely important for FLEX participants to learn democratic values, such as citizen empowerment and volunteerism, while they are in the U.S., and all students are encouraged to do some kind of community service work (a concept that is foreign in Eurasia). This is one of the ideas that alumni tend to "take home" with them and is the reason why alumni associations include community service work in their activities. FLEX MANUAL ALUMNI ACTIVITIES Recent Alumni Activities • Armenia: The “Youth for Achievement” (YFA) association” decided to hold a series of workshops on leadership development. Topics to be discussed include: proposal writing, financial and human resource management, public relations and fund raising. YFA also discussed organizing an Alumni Employment Promotion Campaign. • 52 • Azerbaijan: Ten alumni participated in a training program sponsored by the U.S. Embassy in Baku. The training was designed to prepare alumni to teach two-week English courses in various cities throughout Azerbaijan. The project will help potential FLEX program applicants from cities outside Baku prepare for the competition. Upon completion of the training program, alumni taught fifty 7th-11th graders in 4 cities. The alumni also organized social activities at each school, including basketball and soccer games, discos, and hiking excursions. Belarus: Alumni collaborated with the Counterpart Alliance for Partnership (CAP), a USAID-funded project that assists and supports NGOs. Plans were made to discuss the possibility of conducting a training program in conflict resolution and proposal writing for FLEX alumni. Alumni collected 150 articles of clothing, 20 pairs of shoes, 90 books and two large boxes of toys for the children at Orphanage #6. FLEX MANUAL • Georgia: Three alumni created InterMed, an organization to help support alumni who are currently studying at the medical school in Tblisi. InterMed became an official member of the International Federation of Medical Students Association (IFMSA). • Kazakhstan: Twenty alumni participated in the Alumni Career Planning Workshop. The workshop agenda comprised five sessions: the job market in Kazakhstan; career opportunities; job-search skills; resume writing; interview techniques. Five employed alumni served on a panel to discuss their careers, including challenges and successes. • Kyrgyzstan: During the national elections for the Parliament, two FLEX alumni monitored a special hotline to answer questions from independent observers and address issues regarding fair and open elections. Fifteen other alumni received special training that focused on election procedures and volunteered to monitor local elections in Bishkek, Karakulja and Osh. Bishkek alumni have adopted the National Historical Museum and volunteer one hour per week as guides, translators and archive assistants. • Moldova: Four alumni visited Ilya, an 11-year-old boy with multiple disabilities. They gave him cassette tapes and talked to him in English. The alumni later contacted local NGOs to seek medical assistance for Ilya. ALUMNI ACTIVITIES • • Moscow: FLEX alumni donated five bags of clothes to the Moscow Charity Movement, an organization assisting underprivileged families and the homeless. Twelve Moscow alumni visited the Ronald McDonald Center to meet with 25 children, aged 315, who attend Center activities on a regular basis. Four Moscow alumni attended a seminar organized by the Moscow Youth Red Cross and the Names Fund. The seminar focused on volunteerism and the organization of the International Quilt Show, which will help fight against AIDS. St. Petersburg: PRIME, the St. Petersburg alumni organization, drafted a questionnaire for all alumni in the area. The purpose of this questionnaire was to learn what kinds of activities alumni would like to participate in and what role they would like to play in strengthening the alumni organization. • Volgograd: Fifteen alumni attended an Intercultural Communications and Cultural Awareness seminar organized by American Councils—ACTR/ACCELS, Department of State and the Volgograd State Pedagogical University. Guest speakers addressed topics such as English as a universal language, problems in professional and business dialogue, the history of xenophobia in Russia, and the role of a translator in the communication process. • Samara: Six alumni participated in a conference to learn about local NGOs and to develop contacts with analogous NGOs in the U.S. and Great Britain. During this conference, several alumni had the opportunity to arrange for unpaid internships with local NGOs. • Tajikistan: Fourteen alumni met to approve the charter for their NGO, “Youth for Democratic Development,” elect the NGO’s governing board and determine what activities the organization will undertake during the year. Twelve alumni organized an Alumni Pizza Project. During a pizza party, a pizza maker taught the alumni how to make pizza, including rolling the dough and preparing the sauce and the toppings. Each alumni made his/her own pizza. • Turkmenistan: Eleven alumni volunteered to teach English at an orphanage for blind children every Saturday. The alumni have contacted various organizations to seek ESL teaching materials in Braille. The first issue of the alumni newspaper FLEX Files was published in December, 1998. • Ukraine: Ten alumni explored the possibility of opening a bookstore in Kiev. They exchanged information and discussed the results of their surveys with an MBA volunteer, Chris Brown. Three Kiev alumni met with Jerome Mellenthin, a Peace Corps volunteer, to discuss training alumni so that they would be able to conduct leadership workshops in local high schools. Five Kiev alumni met with the director of the SOS Animal Shelter, an NGO funded by private donations. Alumni volunteered to work at the shelter every Saturday. Lviv alumni have created the Alumni Music Band, who will perform at alumni activities and other events. Odessa alumni decided to participate in alumni debate tournaments in Kiev and Lviv and to sponsor one in Odessa as well. Additionally, they will participate in nation-wide events organized by the Soros-funded Debate Club. 15 Odessa alumni attended a Time Management Seminar, conducted by Richard Freed, a Fulbright professor at the Odessa Pedagogical University. Odessa alumni held 3-day leadership seminars for 10th and 11th grade students in Nkolayev, Ilichivsk, and Uzniy. The seminars were sponsored by a Democracy Grant. 53 “Delivering Food to Uchsay” Uchsay is a small village that once bordered the Aral Sea in Uzbekistan. As the sea began to disintegrate, villagers suffered from health and economic problems. To assist Uchsay, FLEX alumni held a Charity Ball in Summer 2000 and raised a total of $7300. FLEX alumni used a portion of these funds to purchase rice, flour and oil that were later distributed to Uchsay residents. FLEX MANUAL FLEX ONLINE The AYA/FLEX website is a great tool to assist you in placing and supervising FLEX students. By accessing the website you will: • Access the FLEX application process and hosting guidelines • See up to the minute student profiles before others. • Get ideas and advice for topics such as dealing with culture shock, generating activity ideas and participating in enrichment activities. 54 FLEX MANUAL • Stay on top of current events, contests, projects and developments within the program. • Connect to other related websites such as the Department on State Alumni website for students and host families to register and keep in touch, www.academicyear.org/flex. The following are sample webpages: FLEX ONLINE 55 FLEX MANUAL AYA/FLEX INFORMATION CHART Students countries of origin Armenia, Azerbaijan, Belarus, Georgia, Kazakhanstan, Krygystan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, Participant recruitment, selection and pre-departure orientation American Councils for International Education (ACTR/ACCELS) Travel administration American Councils Placement deadline – airport code June 28 Host Family Info to ACTR June 1 Arrival orientation Community Mid-year orientation December – January End of stay re-entry session April, May, June depending upon return travel dates Enrichment activities budget $300 per student per academic year Participant stipend $125 per month Incidents allowance $300 per student for the year Medical coverage AIFS/CISI coverage Dental Only for extreme emergency Case by case basis Immunization cost Grant Funds 56 FLEX MANUAL 57 FLEX MANUAL River Plaza • 9 West Broad Street • Stamford, CT 06902-3788 (203) 399-5414 • www.academicyear.org