JOB DESCRIPTION
Job title:
Technical Support Consultant (Linux)
Department/ Business Stream:
Technical Support – IS Customer Services Group
Location:
Science Park, Cambridge
Reports to (job title):
Enterprise Applications Team Leader
Purpose of the job:
Cambridge Assessment is looking for an experienced Support Analyst who will focus on the
support of systems running Linux operating systems using Apache Tomcat for the web tier.
The key focus of the role is to support our rapidly expanding Linux systems and the multiple
applications and technologies that interact with and rely upon them. You will review, maintain,
troubleshooting and correct critical production systems in a busy data centre environment while
maintaining best practice as suggested by ITIL and industry principles.
We are looking for an enthusiastic team player with a strong primary skill set in Linux distros
particularly from Red Hat, Oracle and Debian focusing on web site provision using Apache
Tomcat. We are keen to see evidence of skills with our other key technologies which include
VMware virtualisation (vSphere 4 & 5); SAN solutions from a major tier one provider; switching
and routing using Cisco hardware; Firewall provision via Cisco or Checkpoint products and load
balancing via F5 load balancers.
You will demonstrate real world experience equating to LPIC-2, and be able to evidence
extensive experience of administrating the listed primary technologies, good experience with a
selection of the secondary technologies and display a sound level of knowledge on the
foundation concepts that make up modern IT systems.
You should be able to plan your time well and schedule using your own initiative, possess
strong problem solving skills and deliver high quality work.
Experience of Linux and Windows interoperability will be of particular interest while any
programming skills will be favourably received.
Principal Accountabilities:
•
Deliver world class Linux platforms enabling Cambridge Assessment sites and services
to operate with high levels of resilience and reliability.
•
Provide expert advice to help Line Management by providing technical information about
the capabilities of IT products within the operational support environment, to assess the
feasibility of proposed projects to ensure appropriateness of IM solutions and to maintain
alignment with the wider technical framework.
1 Hills Road
Cambridge CB1 2EU
United Kingdom
Telephone + 44 1223 553311
Fax + 44 1223 460278
www.cambridgeassessment.org.uk
•
To define, resolve and document problems during implementation of projects in the operational and
support environment, to ensure adequate transfer of knowledge to the support technicians.
•
Help prepare for implementation of projects in the operational/support environment including
evaluation, feasibility, technical investigations, pilots, proofs of concept, training and education.
•
Build and maintain effective relationships with other IT Teams, third party suppliers and the
Business Streams to facilitate effective delivery of quality driven projects.
•
Reporting of milestones, costs and resources used against project plans to management.
•
Provide second/third line technical support in areas where job holder possesses unique technical
expertise.
Person Specification:
•
Graduate calibre or equivalent with knowledge to be able to diagnose and resolve hardware and
software issues with minimum supervision.
•
Extensive knowledge of Linux (RHEL, Debian and Oracle).
•
Extensive knowledge of Tomcat and Apache in a web hosting environment.
•
Demonstrable knowledge of scripting including Shell, Perl and Python.
•
A good working knowledge of Virtualisation using VMware.
•
A working knowledge of Windows server operating systems, Active Directory, LDAP and SAN
solutions.
•
Excellent communication and interpersonal skills
•
Analytical and logical thinking processes
Behaviours
•
Positive attitude – goes the extra mile, is committed, willing to take on challenges and has a can-do
mind-set.
•
Energy, drive, enthusiasm and determination
•
Provides the best services possible, yearns for the best outcome, is curious and takes ownership
•
Team focused – looks to the success of the whole rather than the self and see the ‘bigger picture’
•
Confident, with gravitas
Cambridge Assessment is the brand name of the University of Cambridge Local Examinations Syndicate,
a non-teaching, not-for-profit department of the University of Cambridge.