Contents
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26
28
30
32
34
Our Roots Embracing Client Centricity
Our Vision and Purpose
Our Values
Group Overview
Our Structure
Our Brands
Corporate Social Investments
Sustainability
Transformation
Our Sponsorships
Our Achievements
Contact Details
1
Our Roots
2
MMI Holdings Limited (MMI) is one of the largest
insurance-based financial services groups listed on the
South African stock exchange, the JSE.
MMI was formed on 1 December 2010 from
the merger of Metropolitan Holdings and the
Momentum Group, both sizable insurancebased financial services players in South
Africa. The merged group now has a market
capitalisation of R42 billion and an embedded
value of some R39.7 billion
(as at 30 June 2014).
MMI has five Product and Solutions Centres
of Excellence which develop appropriate
offerings for our clients. These centres are:
Investments and Savings Solutions, Life
Insurance Solutions, Health Solutions, Legacy
Solutions, and Short-term Insurance
Solutions.
These products and solutions are provided
through segment businesses which focus on
understanding and fulfilling the needs of
specific client segments. The segments,
Metropolitan Retail, Momentum Retail,
International, and Corporate and Public
Sector, deliver solutions that meet clients’
financial wellness needs through appropriate
distribution and service delivery channels. 3
Embracing
Client Centricity
MMI Group CEO, Nicolaas Kruger, recently sat down
with leadership analyst, consultant and columnist
Gareth Armstrong, to discuss MMI and the reason
for its success. This is an edited version of the article
that first appeared in Independent Newspapers’
Business Report in August 2014.
4
“One of the objectives of the merger between
Metropolitan and Momentum in 2010 was to save
ZAR500 million in costs, and that we accomplish this
ahead of schedule. We’ve been able to merge six
different product businesses, while retaining an
extremely high percentage of senior management.
There is always concern over client retention during
something like this, but our numbers remained
solid, and if we use our MMI share price plus
dividends as an indication of our growth, it is more
than double what it was at the time of the listing.”
What does Kruger feel his team and the group
learned from the last few years? He shares:
“The first thing is that going into something as
stressful as this, you must have a strong business
case. But it must be as strong strategically as it is on
paper when looking at the numbers.” In other
words, one plus one must equal three. “While it is
an absolute must for the strategic rationale and
numbers to add up, it is the softer issues that are
most difficult to deal with.”
“A huge part of our success has been very proactive
stakeholder management. Even if you can’t give all
the answers, just the fact that you are engaging with
them and they feel you are hearing what they are
saying is important.”
Kruger stresses the importance of putting the right
people into the correct roles. MMI had to bring six
customer facing business divisions together; one of
their most challenging undertakings by far. “What is
important in a merger is ensuring that there
remains integrity in the selection processes. If
people sense favouritism taking place, or
inconsistent adherence to process, that can
undermine the spirit of the merger. So we spent a
lot of time evaluating, assessing, interviewing, and
matching skills and capabilities to roles and
functions.”
As important as skills and capabilities are, the
aspirations of the soon to be appointed executives
need to be understood as well. Fallout is another
essential risk to manage, says Kruger: “As important
as it is to choose the right person, it is also very
necessary to have a process in place for those not
chosen. They are still very valuable and you must do
all you can to retain them in other appropriate
roles.”
When I asked Kruger about how he dealt with
creating a holding company team and board, trust
was at the centre of it all. “During the negotiation
phase of the merger we would on occasion find
ourselves across the table from each other as
adversaries. The quickest way to trust each other
was to trust one another’s intent. If you trust the
other party’s intent, you can still move forward.”
MMI is now pushing forward with a strategy where
its clients find themselves at the heart of some
interesting structural changes that require strong
internal partnerships and high levels of teamwork
and trust.
“We like to give recognition to teams.
We also try keeping things a little less formal here, and to develop an environment where people can feel at home, can be heard, where mistakes
can be tolerated and where innovation happens. It’s about adding value and removing barriers.”
No one man or woman will be able to claim credit
for MMI’s successes going forward. Kruger shares:
“We like to give recognition to teams. We also try
keeping things a little less formal here, and to
develop an environment where people can feel at
home, can be heard, where mistakes can be
tolerated and where innovation happens. It’s about
adding value and removing barriers.”
With the organisation now divided into four
Segment Businesses that identify client needs,
Products and Solutions Businesses that will focus on
delivery, and newly consolidated group-wide
support functions, MMI is positioned well to
respond quickly to its clients and deliver products
that supply their needs and solve their problems.
Time will tell whether or not Kruger and his team
have made the correct decision to restructure this
organisation, but with high staff morale and low
attrition rates, a solid and loyal customer base, and
strong leadership with a clear sense of where they
are headed, it seems that MMI may be worth having
in one’s investment portfolio.
5
Our Vision and Purpose
6
MMI has embraced the shift towards a client-centric
strategy and operating model. Client-centricity defines
the existence of our organisation, which is to enhance the
lifetime financial wellness of people, their communities
and their businesses.
Underpinning the execution of our strategy
and the implementation of our operating
model is our continued objective of
connecting meaningfully with clients, and
being a good corporate citizen. We aim to
make a difference in society, and to make
our world a better place. The essence of our
existence is to enhance financial wellness. In
the current business reality, these imperatives
are fundamental to our sustained success.
Our Vision
To be the preferred lifetime financial wellness
partner, with a reputation for innovation and
trustworthiness.
Our Purpose
To enhance the lifetime financial wellness
of people, their communities and their
businesses.
Our Strategic Focus Areas
Growth
Client Centricity
Excellence
7
Our Values
8
MMI is a values-based organisation. As a young company,
six values guide our actions, intent and shape our culture
and commitment to excellence.
Accountability
We show accountability in our willingness to
take ownership for our roles, responsibility for
our actions and outcomes, and by honouring
our obligations to all stakeholders.
Innovation
We thrive on innovation by challenging
ourselves to find better solutions,
continuously improving our processes and
growing our people.
Diversity
Throughout our organisation we embrace and
promote diversity, together with the many
talents and skills our employees bring from
different backgrounds and perspectives.
Integrity
We uphold integrity in living up to what we
say, doing the right thing, being honest and
treating all people with respect.
Excellence
We strive for excellence in everything we
do, by delivering the highest standard of
products, service and performance to all
stakeholders.
Teamwork
Through teamwork, we support each other
by listening, collaborating, encouraging and
respecting each other in our quest to achieve
mutually beneficial results.
9
Group Overview
MMI in numbers
(as at 30 June 2014)
10
Market capitalisation ZAR 42 billion
Embedded value
ZAR 39.7 billion
Capital buffer
Credit rating (MMI Group Limited)
ZAR 3.2 billion
IFS AA+ (zaf)/stable
Sub-debt A+ (zaf)
Total staff
16 692
Indoor
9 877
Field
6 815
International
Broad-Based Black Economic
Empowerment contributor
(Financial Sector Charter)
2 276
Level 2 contributor
11
Shareholding for MMI Holdings
MMI Holdings Limited celebrated 10 years of its strategic empowerment partnership with
Kagiso Tiso Holdings (KTH) in October 2014. This is one empowerment partnership that has
stood the test of time. Not only has it survived the financial crisis but it has managed to
endure two major mergers to form MMI and KTH, with both parties experiencing management
changes. Today, our relationship stands firm as a result of many shared values.
Shareholder Structure (30 June 2014)
GEPF
Foreign
shareholders
Other local
shareholders
RMI
FirstRand
trusts
KTH
10.4%
26.4%
10.4%
24.5%
4.6%
7.1%
GEPF Government Employees’ Pension Fund
RMI Rand Merchant Insurance
KTH
Kagiso Tiso Holdings
BEE shareholders 15.4%
MMI Holdings has been listed on the Social Responsible Investing (SRI) Index since its inception in 2010.
MMI scores highly on the SRI rating, particularly in terms of core social and governance indicators.
MMI has a presence in 18 countries (see pages 34 and 35).
12
MMI Group Executive Committee
Operating Businesses
CEO
Products & Solutions
Group Wide Functions
Preston Speckmann
Chief Financial
Officer
13
Our Structure
14
MMI Holdings has built an operating model and structure
that supports its strategic focus on client centricity.
The operating model and structure underpins MMI’s
defined purpose to enhance the lifetime financial wellness
of people, their communities and their businesses.
The model and structure organises MMI Holdings’ activities around clients. It separates MMI group activities
into: segment businesses; a products and solutions business; client engagement solutions and group-wide
functions.
Product and
Solutions Business
Segment Businesses
Client Engagement Solutions
Metropolitan Retail
Multiply Rewards
Investments and Savings solutions
Momentum Retail
Financial Wellness
Life Insurance solutions
International
Data Analytics
Health solutions
Corporate and Public Sector
Legacy solutions
Short-term Insurance solutions
Group-wide functions
Group Finance
Balance Sheet
Management
(BSM)
Risk Management
Brand and
Corporate Affairs
Strategic HR and
Transformation
Group
Infrastructure &
Operations
The segment businesses are made up of Metropolitan Retail, Momentum Retail, Corporate and Public
Sector, and International. The Client Engagement Solutions area optimises client engagement capabilities
and ensures an appropriate focus on this critical part of MMI’s strategy. The Products and Solutions business
focuses on designing and developing solutions to fulfil the needs of clients identified by the segment
businesses.
Group-wide functions include Group Finance, Brand and Corporate Affairs, Strategic Human Resources and
Transformation, Risk Management and Group Infrastructure and Operations.
15
Segment Businesses
The key focus of the MMI strategy and its structure is on building relationships with clients by integrating
financial wellness solutions into our engagement with clients. This will allow a deeper understanding of
our clients’ needs, circumstances, and preferences thereby allowing MMI to design, deliver and manage
holistic lifetime solutions that integrate multiple products and services to guide our clients towards financial
wellness.
Khanyi Nzukuma
Mark van der Watt
Herman Schoeman
Blum Khan
16
Metropolitan Retail
Focuses on understanding and meeting the financial wellness needs of consumers in South Africa’s lower income segment. The business is also responsible for client interaction and manages the distribution channels and client service capabilities relevant to their clients.
Momentum Retail
Focuses on understanding and meeting the financial wellness needs of consumers
in the South African middle to upper income segments. It is responsible for all interaction with clients in these segments, using the distribution and service channels relevant to middle-to-upper income clients.
Corporate and Public Sector
Serves the financial wellness needs of medium-to-large group clients in the corporate and public sector segments. The business also manages the distribution
channels used to interact with clients in these two segments, using either the Momentum, Metropolitan or Guardrisk brand, depending on which is most appropriate to the particular client or sub-segment.
International
Follows a multiple approach in entering new markets including emerging countries such as outside South Africa and further afield such as India. The business is responsible for identifying opportunities for leveraging our financial wellness proposition across multiple segments of the countries where
we are represented through multiple distribution channels and using the clientfacing brand appropriate to the country.
Products and Solutions business
Designs solutions to meet the financial wellness needs of clients identified by the segment businesses. It was created to establish a single investment capability within the group to align with our outcomes-based investment philosophy.
Etienne de Waal
Preston Speckmann
Group Finance & Balance Sheet Management
Responsible for the overall financial and balance sheet management of MMI. This includes financial reporting, governance, company secretariat, financial position
of shareholders, capital management, corporate action, strategic funding, asset- liability matching and group treasury.
Mary Vilakazi
Strategic HR and Transformation
Responsible for aligning the human resources strategy and initiatives with MMI’s
strategy and operating model, and to co-ordinate MMI’s Broad-Based Black
Economic Empowerment (B-BBEE) rating process.
Ngao Motsei
Jan Lubbe
Vuyo Lee
Risk Management
Responsible for the co-ordination of all risk management activities throughout MMI. It comprises a multi-disciplinary group of people across MMI working towards effective risk management, and covers all risk types - insurance (including the
statutory actuary), credit, market, operational and compliance risks.
Brand and Corporate Affairs
Incorporates brand, stakeholder relations, sustainability, corporate communication and corporate social investment. Brand functions are centralised for a more integrated brand strategy for all brands within MMI. MMI will continue
to leverage MMI’s strong client-facing brands, including new additions to our portfolio of brands.
Group Infrastructure and Operations
Responsible for steering MMI’s new operating model, the division is also responsible for ensuring a secure, sustainable and relevant infrastructure and technology environment that enables the business to achieve its goals.
Danie Botes
17
Our Brands
18
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy
of serving the communities in which it operates, Metropolitan represents true empowerment in
serving Africa’s people through affordable financial solutions that create financial growth and
security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries
including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions including funeral insurance, health, savings,
hospital cash-back cover, retirement solutions and life insurance.
Known for its entrepreneurial spirit and culture, Momentum is one of the most aspirational brands
in South Africa. Originally established in 1966, Momentum has grown over the years to become
one of the most recognised financial services brands in South Africa for wealth creation and
preservation.
The Momentum brand is known for satisfying the wealth creation and preservation, insurance and
income needs of clients through their deep understanding of the retail insurance, savings and
investment market in South Africa.
Eris properties is a property development and services group which provides a range of
commercial property skills in the South African and sub-Saharan African markets. MMI Holdings
became a major shareholder (52 percent) in Eris Properties in 2012. Eris also manages MMI’s
property portfolio of R6.6 billion.
Eris was formed in 2008 following the restructure of RMB Properties which had been in existence
since 1987, and which was a prominent property development and property services company in
the South African property industry.
19
Guardrisk is the largest specialist cell captive insurance group of its kind and the leading
alternative risk transfer provider in South Africa, comprising a short-term insurer, life insurer and
an underwriting manager. Guardrisk pioneered the cell captive concept, introducing cell captives
to the South African short-term insurance industry in 1993 and extending the structure to the life
insurance industry in 1999.
Guardrisk provides structured insurance products, traditional cell captive facilities and access to a
broad and diversified panel of related services and professional reinsurance markets through its
businesses in South Africa (headquarters), Mauritius and Gibraltar. The Gibraltar operation
consists of Euroguard, a leading Protected Cell Company providing alternative risk financing
facilities in first party only cell captive structures.
Guardrisk Allied Products and Services offers niche and general commercial insurance products
across a variety of insurance classes, along with other related value add products that provide
facilities like car hire, monthly premium instalment payment facilities and cash flow and factoring
solutions.
Multiply’s wellness and rewards programme is the primary engagement platform that MMI uses
to connect with clients to encourage both financial and physical wellness. Multiply rewards members for doing the everyday things that ensure a healthy and happy life.
Through Multiply, MMI clients gain access to physical and financial fitness partners and tools at
discounted rates, making it easier to follow a physically and financially healthy lifestyle.
MMI clients earn Multiply points for using these partners and tools to look after their wellbeing
and enjoy great discounts on a wide range of products and services. Earning more points improves
clients’ Multiply status, which provides access to even greater discounts.
20
hello doctor
Hello Doctor is a mobile health service that provides preventative care and gives people the ability
to connect with a doctor to make informed decisions about their health and wellness. The Hello
Doctor interactive platforms are designed to give instant access to personalised health, wellness
and medical information – all reviewed and approved by a team of doctors.
Established in 2009, Hello Doctor is available in South Africa across multiple portals and social
media platforms. The service is also being rolled out across Africa in partnership with mobile
service provider MTN.
Hello Doctor’s stated purpose is to: connect technology, first world clinical protocols, and medical
professionals to assist every person take control of their health and wellness, affordably and
simply.
The acquisition of CareCross Health Group, including a majority share in Occupational
Care South Africa (OCSA) was finalised in November 2014.
Since inception in 1998, CareCross has focused on delivering affordable healthcare through
provider networks. The company, with a national network of around 2 000 General Practitioners
and 4 000 associated healthcare professionals such as specialists, dentists and optometrists,
currently delivers managed care and administration services to approximately 200 000 medical
scheme beneficiaries.
OCSA is widely considered a market leader in workplace health and wellness solutions. Through a
joint initiative with OCSA, CareCross delivers integrated occupational health solutions to
approximately 55 000 workers nationally.
The acquisition of CareCross extends the ability of MMI and its Health Solutions business to offer
holistic solutions to existing and prospective clients, reinforcing MMI’s commitment to client
centricity.
21
Corporate Social Investment
22
MMI Foundation
The MMI Foundation, the Corporate Social Investment
(CSI) arm of MMI Holdings, was set up to distribute CSI
funds to non-profit organisations and institutions working
towards the development and empowerment of the
broader community. The Foundation achieves meaningful
interventions in the areas of health, education, disability
and sports development in South Africa.
The MMI Foundation provides strategic
oversight to, and funds the CSI initiatives of
MMI brands but mainly Metropolitan and
Momentum. Metropolitan and Momentum
have historically played an important role in
the socio-economic development of various
communities and have long standing CSI
programmes.
The Foundation is a vehicle through which
MMI Holdings fulfils its commitment to
socio-economic development by partnering
with Government, non-profit organisations
and the community at large in the selected
focus areas of health, education, disability
and sports development within South Africa.
The commitment to social giving means that
the MMI Foundation is continually looking
for
new ways to increase its impact and reach
in disadvantaged communities. The aim is to
improve the delivery of both relevant and
sustainable solutions to all beneficiaries.
23
Metropolitan CSI
Metropolitan’s CSI objectives are guided by the principles of collaborative partnership, engagement, longterm sustainability, relevance and a commitment to ‘rolling up our sleeves’ and working together.
This is achieved through facilitating programmes that enable the improved quality of life for all.
Metropolitan has three primary CSI focus areas:
Health
Metropolitan supports interventions that address healthcare burdens such as accessibility to
healthcare in rural and township communities; and projects that address awareness, treatment and
care of diseases such as HIV/AIDS, tuberculosis, as well as lifestyle diseases.
Education
Metropolitan supports interventions that address the improvement of a learning environment to
influence the delivery of quality education and the provision of financial education to rural
communities.
Sports Development
Metropolitan supports sporting initiatives in townships and rural communities that contribute to the
empowerment and development of youth.
Momentum CSI
Momentum believes that well-structured, impactful social investment has the ability to contribute positively
to nation building and to drive positive change in the communities that Momentum operates in.
Momentum’s CSI focus areas are:
Disability
Momentum’s programme for people with disabilities is focused on helping people living with
disabilities to cope better in life by supporting their abilities and capabilities, whilst encouraging and
enabling society to be more inclusive of people living with disabilities. There is a focus on access and
the quality of education and care; prevention – especially secondary prevention in the form of early
intervention; and overall inclusion.
Education
Through its education programme Momentum supports interventions that address the effective
delivery of quality education and/or the improvement of resources. This is with the aim of ensuring
adequate structures are put in place for an improved and educated South Africa, to ultimately
empower our people to make better decisions in their daily lives.
Sports Development
This is the support of grassroots interventions for sporting achievement and personal development
which address empowerment of South Africans. Specific support includes projects that address
sports development, youth development including life skills, and community development activities.
24
Guardrisk CSI
Guardrisk’s social ethics and transformation committee engages the company’s social responsibility
committee, known as Lebone (a Sotho word meaning “the light”), to enhance the operations, formalise its
activities and maximise social impact. Lebone provides Guardrisk employees with the opportunity to
become involved with worthwhile projects and give of their time and resources to previously disadvantaged
communities.
Guardrisk has partnered with Marsh in the Adopt a Motor Body Repairer project to help make
disadvantaged black-owned motor body repairers competitive and sustainable; enabling them to enter the
supply chains of the short-term insurance industry and the broader motor body repairers market. Guardrisk
has also entered into an enterprise development arrangement where it provides operational support in the
form of office premises and facilities to Surenet, a small black-owned financial services firm that specialises
in the distribution of assistance policies to the previously underserved market.
Eris Property Group CSI
Eris has a CSI committee that facilitates the company’s corporate social investment. A budget is allocated
every year to the committee which evaluates proposals sent to the company, as well as source worthy and
sustainable causes the company can support.
Most recently, Eris provided assistance to schools in underprivileged communities, orphanages, animal
shelters and other non-profit organisations through funding and volunteering.
25
Sustainability
26
MMI Holdings is fully committed to the principles of
sustainability. We strive to be financially sound, socially
responsible as well as environmentally friendly, with good
corporate governance as the overarching principle.
We believe that sustainability is an approach
to business that places value creation in a
long term context. Implicit in this statement
is the creation of shared value. This implies
that economic value is created for the
business whilst simultaneously creating
value for society, which enables the needs
and challenges of society to be addressed.
We believe business success should be
linked to socio-economic development and
low environmental impact. Sustainability
is an approach to business that takes all
three elements, economic, social and
environmental value, into account.
Accessibility
Enhancing the accessibility of financial
solutions, financial literacy and encouraging a
savings culture
We have identified the following areas as key
sustainability issues and have incorporated
them into our business.
Stakeholder management
Ensuring that stakeholder concerns are
addressed
Responsible investment
Considering sustainability criteria in our
investment decisions
Celebrate our values
Transforming, changing culture and creating
synergies which link to the MMI values
(accountability, diversity, excellence,
innovation, integrity and teamwork)
Governance
Applying best corporate governance
standards
Efficiency
Managing our processes and our
environmental footprint
27
Transformation
28
Transformation remains an important pillar in realising our
vision to be the preferred lifetime financial wellness
partner, with a reputation for innovation and
trustworthiness. In 2013, MMI was one of the few
organisations that were benchmarked against the Financial
Sector Charter (FSC) codes and we were able to maintain
our level two Broad-Based Black Economic Empowerment
(B-BBEE) contributor status.
The table below illustrates MMI’s B-BBEE performance against FSC targets:
B-BBEE element
Equity ownership
MMI FSC Performance 2013
15.88
Management control
7.82
Employment equity
9.8
Skills development
7.13
Preferential procurement
12.8
Enterprise development
Socio-economic development
15
3
Empowerment financing
*Exempt
Access to financial services
*Exempt
Total score
B-BBEE rating
88.19
Level 2
*Enhanced recognition due to the exemption of empowerment financing and access to financial services.
29
Our Sponsorships
30
MMI has various sponsorships to enhance awareness
of our brands and support the group’s focus on ensuring
financial wellness.
Metropolitan development soccer sponsorship
Metropolitan has been supporting soccer development for over 25 years, aimed at community
development and engaging with the people who do business with us. We currently sponsor the
Metropolitan U19 Premier Cup (MPC) held in Cape Town.
Clash of the Choirs
Clash of the Choirs is a musical show that draws interest from Metropolitan’s target market. It is
important for us to connect with our clients at this touch point, and also drive top-of-mind brand
awareness. We are proud to be involved in an initiative that resonates so deeply with our market,
and to connect with them on this passion point.
Regional sponsorships
Metropolitan also supports a range of regional sponsorships in different provinces to enhance
the brand’s presence and commitment to grassroots development. We support the Eastern Cape
Choral Music Awards, the North West Caddies Golf Day and the South African National Defence
Force (SANDF) Goodwill Parcel Project in Gauteng.
Cricket sponsorship
Momentum is the official single-title sponsor of all one-day cricket matches under the jurisdiction
of Cricket South Africa (CSA). The sponsorship includes ongoing development at provincial and
grassroots level through supporting national club championships and bursaries to talented high
school cricketers.
Momentum 94.7 Cycle Challenge
The race encourages all cyclists to make a difference by attaching a social responsibility goal or
component to their cycling experience.
Momentum UNISA Financial Wellness Index
Researched and presented in collaboration with the University of South Africa (UNISA), this
information helps financial service professionals and consumers to better understand and
interpret the current state of financial wellness of South African households. It also provides
policymakers with insights needed to improve the financial wellness of households.
Momentum and Pick n Pay – a unique partnership
Momentum is now partnering with retailer Pick n Pay on several of its sponsorship initiatives
including the Cape Town Cycle Tour, Knysna Oyster Festival, the Pick n Pay Women’s Walk series
and the Pick n Pay Marathon - sharing its brand vision of enhancing the financial wellness of South
Africans with more than 430, 000 participants across all events.
31
Our Achievements
32
Momentum Retail
- Hamlet Foundation Outstanding Achievement Award for work with people with intellectual disabilities
Metropolitan Retail
- Second position in the Sunday Times Top Brands for the long-term insurance industry category
Momentum Employee Benefits
- PMR golden arrow for group life/risk products; group pension and provident funds; and investment products
Metropolitan International
- Metropolitan Zambia: Wanthanzi Health Plan was awarded the PMR Golden Arrow award for their significant
contribution to stimulate economic growth and development in Zambia
- Metropolitan Namibia received the PMR Silver Arrow award for its contributions towards economic growth
and development in Namibia
Momentum Health
- PMR Golden Arrow award for health care administration and Diamond Arrow for Large Pension Fund
Administrators and product providers: Insurers
Momentum Short-term Insurance
- Best Small Car Insurance Company for 2013, by carinfo.co.za
- Achieved the lowest overturn rate (10% vs. industry average of 33%) of complaints logged with the
Ombudsman for short-term Insurance during 2013
Eris Properties
- IPD Property Investment Award - Top property fund in databank for market sector:
Industrial, Fund name: Metropolitan Life Properties
- 5 star green rating award for Portside building in Cape Town
- 4 star green rating award for 102 Rivonia Road building in Sandton, also shortlisted at the World Architecture
Festival held in Singapore in the category: Future Commercial Office
- Winner of Fulton Award for Innovative Construction for Menlyn Podium Building, Tshwane
Momentum Asset Management
- Momentum Global Investments Management won the Financial News award for Frontier Markets Manager of
the Year
- Mishnah Seth from Momentum Asset Management ranked in the top 10 Africa fund managers category in the
Africa AM Power 50 awards
- Momentum Asset Management ranked fourth in the top investment company category in the Sunday Times
Top Brands survey
- Momentum Money Market Fund awarded an ‘AA+(zaf)’ National Fund Credit Rating and ‘V1(zaf)’ National
Fund Volatility Rating by Fitch Ratings Agency. This is the highest money market fund rating that a money
market fund can achieve in South Africa
33
Contact Details
Nigeria
+234 01 277 2520
www.ubametropolitan.com
MMI Holdings Head Office
Physical address:
268 West Avenue, Centurion, Gauteng, South Africa, 0157
t: +27 12 671 8911
f: +27 12 671 8656
www.mmiholdings.com
info@mmiholdings.com
@MMIHoldings
Ghana
+233 302 633933
Postal address:
PO Box 7400, Centurion,
South Africa, 0046
www.metropolitangh.com
International
+27 21 940 6013
www.metropolitan.co.za
Eris Property Group
+27 11 775 1000 www.eris.co.za
Guardrisk
+27 11 669 1000 www.guardrisk.co.za
info@guardrisk.co.za
Hello Doctor +27 87 2300 002 www.hellodoctor.co.za
info@hellodoctor.com
@Hello_DoctorSA
Metropolitan Retail +27 21 940 5911 www.metropolitan.co.za info@metropolitan.co.za
@MetropolitanZA
https://www.facebook.com/
MetropolitanIIYF
Namibia
+264 61 297 3000
www.metropolitanna.com
Botswana
+267 362 4700
www.metropolitanbw.com
Metropolitan Health +27 21 480 4511 www.mhg.co.za
info@mhg.co.za
Momentum Retail, Out-come Based Solutions, +27 12 671 8911 www.momentum.co.za
@Momentum_za
Employee Benefits
www.facebook.com/ MomentumZAMomentum_za
Momentum Asset Management +27 11 505 1000 www.momentum.co.za/investments
34
United Kingdom
+44 20 618 1803
www.momentumgim.co.uk
India
+91 22 6625 8600
Zambia
+260 211 236218
www.metropolitanzm.com
Kenya
+254 20 224 3126/42/58
www.metropolitan.co.ke
Tanzania
+255 22 212 0113
www.metropolitantz.com
Malawi
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