Managing Risk for Public Events Guidance for organising Gathering 2013 events Risk Advisory Guides 2013 “To build a world class business that puts you at the centre of our organisation and society at the heart of our goals.” OUR COMMITMENT A sustainable business depends on meeting the needs of all stakeholders. Our continued success depends on meeting and beating our clients’ expectations. This means recognising and rewarding local initiatives in building a better Ireland. In 2012 IPB announced its first social dividend focussing on educational and community initiatives. OUR MUTUAL VISION As a mutual we care about people. We understand that our progress is dependent on all our stakeholders including our Members, staff, broker partners, clients and the community at large. We are committed to delivering innovative, world class business practices underlined by our ethical approach and our clear vision. Contents Introduction2 Applying for access to local authority facilities 2 Classification of events 3 Managing risk 4 - Step 1. Identify the risks 4 - Step 2. Assess the risks 5 - Step 3. Manage the risks 5 - Step 4. Monitor and review the risks 6 The risk register 6 Reporting incidents 7 Insurance requirements 7 References7 Appendix 1 - Sample application form content 8 Appendix 2 - Local authority event licensing procedure 9 1 Managing Risk for Public Events Introduction Congratulations on holding a Gathering 2013 event. The Gathering 2013 is a wonderful opportunity to bring our families, friends and communities together. As the proud insurer of local authorities and a long standing supporter of community initiatives, IPB Insurance wanted to help as many people as possible to participate in Gathering events. We were delighted to partner with The Gathering 2013 to launch the €2 million IPB Gathering Fund. The fund was delivered through the local authorities to support a total of 1,322 Gathering events all across the country. As an insurance company we are very conscious of the risks associated with running any event. It is essential that all the potential risks are fully identified and properly managed to ensure the event is fun and incident-free for all. This guide is intended to help you in making an application to run an event using local authority buildings or facilities. Each local authority has their own procedure for assessing applications. Ultimately, they are all looking for evidence that your event has been thoroughly planned and will be carefully controlled so as to minimise risks. Applying for access to local authority facilities Most local authorities will have an application form for event organisers to use when requesting access to the buildings and public spaces they own. The form will ask you for all the key information about the proposed event including: • • • • • • • • 2 Statutory requirements that must be complied with. The local authority building or facility that will be used. Whether the event is indoor or outdoor. Expected number of attendees. Approximate age group of attendees. Activities to be undertaken. Time of day/day of week/week of year. Other events being held in the locality on the same day and/or at the same time. The application form will also require the event organiser to provide details of the consideration that has been given to public safety, employee safety, health and welfare, environmental safety, fire safety, food safety (where food will be stored, prepared, served, sold or consumed), safeguarding children and vulnerable persons and first aid. The local authority will specify all the information it requires in order to process the application, for example safety certificates and copies of insurance certificates. Copies of required documentation should be signed and dated by the applicant. The application fee (if applicable) and notice period required when submitting an application should also be stated in writing by the local authority. The notice period required will depend on which category the event is in; see page 3, classification of events, as a guidance. Further details of what may be included in the application form can be found in Appendix 1. Organising funfairs Applicants may propose to host a funfair or use their own fairground equipment on local authority property. For such events compliance with the Planning and Development Act, 2000 (Certification of Fairground Equipment) Regulations, 2003 should be demonstrated by the organisers by providing safety certificates to the local authority for the equipment being used. The local authority should identify an appropriate safe location for the funfair and carry out appropriate inspections including an inspection of the installation and an overall inspection to ensure all potential hazards are minimised. PLEASE NOTE: For events with an attendance of more than 5,000 people, the event organiser will also need to apply to the local authority for an event license. See Appendix 2 for more details on event licensing procedure. Classification of events *Reference: www.thegatheringireland.com www.ipb.ie For the purposes of managing risk, public events being planned as part of The Gathering 2013 may be divided into the following six categories. The local authority should state in writing the notice period they require when you are making an application. Table 1 contains sample notice periods, please contact your local authority to confirm the notice period they require. Category A: A one-off event such as a poetry reading, training for a community group over a number of weeks, storytelling, an information evening, meeting of a gardening club or book club, or a residents association meeting. These events may involve up to 100 people and are hosted indoors, e.g. library meeting room; they may be classified as low-risk events. Category B: A one-off event such as a summer BBQ, Christmas market, arts and crafts fair, a summer fete, or a family fun day. This type of event will usually involve in excess of 100 people and fewer than 1,000 people. The event may be held indoors or outdoors and may be classified as a low-risk event. Category C: Events in this category are similar to B above. However, they will involve more than 1,000 and fewer than 5,000 people and therefore are classified as medium-risk events. For events in categories D-F consideration should be given to hiring a professional event organiser. Category D: Hosting of a large public indoor or outdoor event such as Fleadh Ceol Na hEireann, return of a successful sports team, welcoming a foreign dignitary, or awarding the Freedom of the City. This type of event will usually involve more than 5,000 people and fewer than 20,000 people and may be classified as high risk. Category F: Hosting of a very large public indoor or outdoor event such as a very large concert, with in excess of 20,000 people attending. This type of event may be classified as very high risk. Table 1. Category Number of attendees Level of assessed risk Notice period required for application A <100 Low 4 weeks B >100 <1,000 Low 8 weeks C >1,000 <5,000 Medium 8 weeks D >5,000 <20,000 High 30 weeks E >5,000 <20,000 High - Very 30 weeks High F >20,000 Very High 30 weeks PLEASE NOTE: The classification of risk involved with different events (low, medium, high and very high) given in the above six categories should not be literally interpreted and is only intended to act as a guide. A full risk assessment should be undertaken for every proposed event to identify the actual level of risk involved. Category E: Hosting of a large public indoor or outdoor event such as Tall Ships race, round the world boat race, road rallies, bungee jumping, firework displays, funfairs and aviation displays. This type of event will also usually involve more than 5,000 and fewer than 20,000 people but due to the nature of the activity the risk category may change and be classified as high to very high. Managing Risk for Public Events 3 Managing risk The principles of managing risk should be applied to the planning and decision making process for all Gathering 2013 events. To manage the risks it is necessary to establish the context. The context should be provided in the application form, including details of public safety; employee safety; health and welfare; environmental safety; fire safety; food safety (where food is stored, prepared, served, sold or consumed); safeguarding children and vulnerable persons and first aid. The risk management process is broken down into four key steps which should be put together to form a continuous cycle of risk management. Step 1. Identify the risks Identifying the risks is the first key step to a successful risk management process and, ultimately, to a successful Gathering event. Typically, the risks associated with a particular activity can be most comprehensively identified by those responsible for that activity. The key risks for all events should be documented with consideration given to: • Type of event to be held: - Indoor - Outdoor. • Number of attendees. • Age group of attendees. • Activities to be undertaken. • Time of day/day of week/week of the year. • Other events to be held in the locality on the same day and/or at the same time. Some examples of the different risks that are associated with each category of event are listed below: Category A-F risks For all events the types of risks could include: • Physical risks such as: - Building risks giving rise to slips, trips and falls. - Fire risk arising from BBQs or the use of fireworks. - Explosive risks arising from the use of gas cylinders, chemical agents, fireworks, etc. - Water risk (swimming/paddling pool, river, lake, sea). - Theft and property damage. - Obstructions such as parking on emergency access routes. - Public access routes where motor vehicles are driven and parked. - Aviation risks arising from air displays. 4 • Human risks (including public safety and child/ vulnerable persons protection risks) such as: - Babies and toddlers. - Children and vulnerable persons. - Adults and elderly. - Cognitive ability risk such as the ability to respond to fire alarm activation. - Accessibility for participants. - Violence and aggression. - Substance abuse. • Chemical risks such as: - Chemicals in paints. - Science experiments. - Solvents. • Biological risks such as: - Hepatitis. - Tuberculosis. - Salmonella and other food-borne organisms wherever food is stored, prepared, served, sold or consumed. • Reputational risks. An organising committee’s reputation can be impacted positively or negatively depending on how an event is managed. Category B-C risks The key risks for these categories will include those identified for all categories as well as: • Crowd control depending on whether the event is indoor or outdoor, numbers attending and size of venue. • Environmental pollution risks such as noise from loud music or aeroplane displays. • Equipment risks. • Falling from height such as from a podium/stage. • Security. Categories D-F risks For events in these three categories consideration should be given to all the risks previously mentioned and the following: • Public safety for large attendances. • Fire in an enclosed space such as football stands or enclosed arena. • Crush injuries from crowd surges at events such as St Patrick’s Day parades and concerts. • Falling from a height when taking part in activities such as bungee jumping and parachuting. • Aviation disaster where aeroplane and/or helicopter displays are provided. • Traffic risks arising from proximity of attendees to live traffic. All risks (once identified) should be assigned to an www.ipb.ie owner by the event organiser. The owner will have responsibility for ensuring the risk is managed and monitored over time. A risk owner should have sufficient authority to ensure that the risk is effectively managed; the risk owner may not necessarily be the person who actually takes the action to address the risk. Step 2. Assess the risks Assessing the risks is the second key step in the risk management process. Its objective is to separate the minor, acceptable risks from the major, unacceptable ones and to provide information to assist in the management of risk. The event organiser should assess each of the risks identified in Step 1 for the following: 1. Likelihood - How likely is it that a given risk will occur? 2. Impact - If the risk actually does occur, what impact or effect will it have on the public event? How significant might the consequences be? The most common approach to assessing risk is a qualitative one and can be done using the following model. A Likelihood B C D 1 2 3 4 Impact Likelihood: A = very high, B = high, C = medium, D = low. Impact: 1 = minor, 2 = moderate, 3 = major, 4= severe. Each identified risk is recorded in the appropriate box in the above diagram. Risks located in the red or high impact/likelihood box will require immediate attention; amber will require monitoring and green can be reviewed as appropriate. Managing Risk for Public Events Step 3. Manage the risks Having identified and assessed the possible risks, the next key step is to manage the risk. In managing the assessed risks the focus will be on ensuring the safety of employees, event attendees and third parties such as service providers, and on preventing damage to the environment and local authority property. There are four main ways to manage risk: 1. Terminate. Some risks may only be manageable by terminating the underlying activity. 2. Treat. The purpose here is to contain the risk at an appropriate level. The majority of risks will be managed in this way. 3. Transfer. This entails taking measures to transfer a risk, or responsibility for a risk, to a third party. Risks may be transferred either to reduce exposure of the local authority or event organiser or because another organisation is more capable of managing it. It is important to note that some risks are not fully transferable, e.g. reputational risks. 4. Tolerate. The impact of the risk may be tolerable and therefore may not require any further action to be taken. Even if it is not tolerable, it may not be possible to take any significant action against certain risks, or the cost of taking such action may be disproportionate to the benefits gained. In these circumstances the option may be to tolerate the existing level of risk. This option must be supplemented by contingency planning to handle the impacts that may arise if the risk is realised. At this stage, in order to effectively manage the risks, management controls should be put in place. These controls will include: • A safety management plan, supported by appropriate policy and procedure. • Seeking guidance from experts. • Ensuring compliance with relevant legislation. • Obtaining a technical plan or map of the location where the event will be held. The plan or map should identify utilities and other key information relevant to the event such as fire routes, emergency service routes, fire hydrants, etc. • Communicating with key stakeholders such as An Garda Siochána, Fire Services Authority, Health Service Executive and contractors, among others; this may involve holding a number of meetings. • Provision of security for local authority property. 5 The risk register • An emergency preparedness plan including the provision of emergency services such as first aid, fire fighting, etc. • A traffic management plan, if appropriate. • Training for employees and others. • Monitoring of compliance with policies such as Public Safety Policy. • Enhancing inspection and/or supervision arrangements (by local authority and event organisers) so that risk is mitigated to as low a level as possible. The agreed management controls should be tested to ensure they support compliance with legislative requirements such as the Safety, Health and Welfare at Work (Construction) Regulations, 2006-2010, Planning and Development Act, 2000 (Certification of Fairground Equipment) Regulations, 2003, and safeguarding children and vulnerable persons legislation. Step 4. Monitor and review the risks The last key step in the risk management process is to monitor and review the risks. The planning and delivery of the event must be continuously monitored to ensure best practice in public safety management and the agreed management controls are being complied with. The local authority should be involved in the on-going monitoring/inspection process as the responsibility for managing risk is shared across a number of parties. Once each risk has been fully examined, a register of risks should be developed and a copy should be provided to the local authority with the application form. The risk register works as an evolving document which can be updated and refreshed as appropriate and should clearly document the risks (particularly the key ones), their management and the allocation of risk management responsibility for each risk. Some of the headings typically included in the risk register are: • • • • • • • Risk name. Risk category. Risk rating given for likelihood and impact. Current controls. Required action. Risk owner. Review dates. PLEASE NOTE: The requirements for safeguarding children and vulnerable persons for such events should be documented by the event organiser. Professional event organisers will be requested to provide evidence of insurances to include professional indemnity, public liability and employer liability insurance. When non-compliance is identified it should be dealt with immediately by instructing the party responsible for the non-compliance to undertake corrective action without delay. Following the event a de-briefing should take place between all key stakeholders to identity: • What worked well and what did not work well. • What failures took place, e.g. failures in communication systems, leadership or teamwork. • What incidents took place and the grading of such incidents. • Adequacy of plans to support the management of all activities. • Adequacy of training provided to employees and to others. • Adequacy of templates used for policy, procedure, guidance, training, etc. 6 www.ipb.ie Reporting incidents All incidents, including complaints, irrespective of whether they are low level, medium level or high level incidents, should be recorded. Where appropriate the incident should be reported to the local authority for investigation so that corrective action can be taken to prevent reoccurrence. A register of reported incidents including complaints associated with the event should be maintained by the event organiser and provided to the local authority to assist in identifying trends so that appropriate management controls can be updated and implemented and learning can be built into future plans for public events. If an incident occurs which is described as very serious then a request for assistance should be made by the event organiser to the insurer of the event. Insurance requirements Insurance may be required for the Gathering 2013 event; you should seek advice from the Gathering Coordinator in the local authority. We wish you every success in your Gathering event. References http://www.lgmsb.ie/LASAG.aspx http://www.irishstatutebook.ie http://www.environ.ie/en/DevelopmentHousing/BuildingStandards http://www.ipb.ie Advisory Handbook for Event Organisers. Dublin City Council: 2004 The Event Safety Guide (second edition). Health and Safety Executive: UK 1999 Code of Practice for Safety at Indoor Concerts. Department of Environment: 1998 Safety at Outdoor Pop Concerts and other outdoor musical events. Department of Education: 1996 Funfair Guidance Document. Department of Environment: 2002 Council of Europe/ERICarts: “Compendium of Cultural Policies and Trends in Europe”, 13th edition 2012. http://www.culturalpolicies.net http://www.thegatheringireland.com Managing Risk for Public Events 7 APPENDIX 1 - SAMPLE APPLICATION FORM CONTENT Local authorities often have an application form for event organisers to use when requesting access to the buildings and public spaces they own. The information requested on the application form may include: 4 check 1 Event organiser details including: • Name and contact details of the organisation making the application. • Description of the main day-to-day activities of the organisation. • The status of the organisation, e.g. state agency, limited company, community arts, etc. 2 Event details including: • Name of facility or location for which access is requested. • Date(s) and time(s) when facility is required. • Estimated number who will attend the event(s), per day/per week/per month. • Brief summary of proposed activities for the event(s). • How the proposed event will benefit the local businesses, communities and others. • A list of any equipment being brought to the location for the event(s), e.g. stage, additional toilet facilities, bouncy castle, etc. • Name and contact details for the designated event co-ordinator, health and safety officer and public safety officer. 3 Insurance details including: • Contact details for the organiser’s insurance company or broker. • Insurance Policy no(s) with copies of any policies. • Details of the current levels of cover on each insurance class. • The date of expiry of each policy. • Whether or not indemnity to the local authority has been included for the period of the event. • A list of any additional equipment or activities (previously listed in the event details) which are NOT currently covered by the organiser’s general insurance policy. 4 Risk assessment details including: • Has a risk assessment of the venue been carried out by a competent person? If ‘yes’, the organiser should submit a copy of the risk assessment and the name, title, qualifications and contact information of the assessor. • Has a separate detailed safety plan been deemed necessary for the event? If ‘yes’, the organiser should include a copy of the safety plan and the name, title, qualifications and contact information of the author. If ‘no’, the organiser should provide a reason(s) why a safety plan is not necessary. • Has consultation taken place with An Garda Siochána? If ‘yes’, the organiser should provide contact details for the member of An Garda Siochána who was consulted. • Has consultation taken place with the Fire Services? If ‘yes’, the organiser should provide contact details for the member of the Fire Services who was consulted. • If the Gardaí or Fire Services have requested any specific measures which the event organiser must comply with, these should be listed. • Has it been deemed necessary to seek assistance from the Civil Defence or other such voluntary agencies, e.g. St John’s Ambulance, Order of Malta? If ‘yes’, the organiser should provide details of the assistance to be provided – first aiders, ambulance, etc. • Will trained first aider(s) be available at the event? If ‘yes’, the organiser should provide evidence that the required training has been completed. • A detailed outline of the organiser’s Policy and Procedure for the Safeguarding of Children and Vulnerable Persons and procedures for vetting of artists, performers, volunteers, first aiders, etc. who will be in contact with children during the event. Evidence of Garda Clearance should also be provided for each person. 8 www.ipb.ie APPENDIX 2 - LOCAL AUTHORITY EVENT LICENSING PROCEDURE Event licensing procedure for the licensing of events with 5,000 or more people in attendance on any one day or at any one event. The local authority should state in writing the notice period required when applying for an event license and the number of copies of the application and any supporting documentation they require. The information requested in the application may include: 4 check 1 Newspaper Notices - A notice of intention to submit an application must be published in one local and one national newspaper at least five weeks prior to applying for a license. The notice must include: - Applicant name. - That the applicant is applying for a licence to hold an event in accordance with Part XVI of The Planning and Development Act, 2000. - Location of event(s). - Type of event(s). - Date of event(s). - Name of local authority to which application will be submitted. - Estimated number who will attend the event(s). - That the application may be inspected and a submission or observation made at/to the local authority within five weeks of the application being received by the local authority. 2 Applicant details - name, contact postal address, email address and telephone numbers. 3 Estimated number who will attend the event(s). 4 Proposed date(s), time(s) and duration of the event(s). 5 Copies of the notices of intention, i.e. the relevant pages of the newspaper containing the notice. 6 Written confirmation from the owner of the site that consent has been given for the holding of the event (this does not apply if the event is under the control of the local authority). 7 A draft plan for the management of the event prepared in accordance with the relevant codes of practice. This plan should include: - Event details. - Event management structure and responsibility, i.e. the names, contact details and responsibilities of the event controller, safety officer, etc. - Draft traffic management and crowd control plans. - Risk assessments. - Draft environmental programme for before, during and after the proposed event. - Temporary structures/installations - provision for the removal of structures, reinstatement requirements, etc. - Draft persons with disability arrangements. - Draft emergency arrangements inclusive of medical cover. - Location map with sufficient detail and sufficient size of scale not less than 1:1000 in built up area and 1:2500 in all other areas. 8 Fee: The local authority should state the amount to be paid and the means by which it should be paid. Source: Kilkenny County Council Managing Risk for Public Events 9 IPB Insurance Proud supporters of The Gathering Ireland 2013. Be Part of It! www.thegatheringireland.com www.ipb.ie IPB906Rev03.13 IPB Insurance, 12-14 Lower Mount Street, Dublin 2. Tel: +353 1 639 5500 Email: info@ipb.ie Web: www.ipb.ie Reg. No. 7532 Republic of Ireland Irish Public Bodies Mutual Insurances Ltd. trading as IPB Insurance is regulated by the Central Bank of Ireland.