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( ) % $ & '!# *$ ! &'(' ## #)(* Packet Pg. 4 (# Attachment: November Retiree 2013 (2490 : Debbie Belk Retirement Resolution) 3.A.1 Packet Pg. 5 Debbie Belk Member Services Agent 4 25 years Attachment: November Retiree 2013 (2490 : Debbie Belk Retirement Resolution) 3.A.1 Packet Pg. 6 Thank you for your years of service, dedication, and commitment to the PEC membership. We wish you all the very best. CONGRATULATIONS! Packet Pg. 7 Attachment: November Retiree 2013 (2490 : Debbie Belk Retirement Resolution) 3.A.1 4.A &'(!%%) ! ""##$"$% )*))& +',-!!-'!-. ! "# $%&' )('* + $ $ #-$ /$/ - ('-1 (( (( (( (,( (.( (0( (2( -1 3 4 35 5 ' ! " #$ ' 67 68(9,00::7 ;+ + 3 ;<$; !' # 3 + + 3 3 ;<$;! 5;'# 3 =+ + 3 $ 5$ $3 5! 5 35$655 1'':'# 3 - ; ! ! ' *' * -5$7 # 3 = 5$ !! * 3 3 5 655 1'':' 5 ! 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'"3 -1 355!3 4 ' '( % ;3 5- 5 > $'' /$= >55 ;A 3 55 ; A3-' ) *' ' 67 >22: $ "+,*' 67 >2B:C 7 "+,- . +'+" +'+" '/ ' 67 >2<: $ ( * *- 3 ! 5 $ 3 3 5 655 12':'% * 5 ; 3 $$ ; ; !5 ' Packet Pg. 9 4.A /0-!&0 "+,3"""4"4- (!%%) 0"1)2 (( /$/ -(0( * -$/ -1 $ 6 "7 ' ;1!;;D5 # 35 ;1!;;D5 5 ;3 $5; ! $;$ $;; ,''35 5 , 3 3 5 655 1B''':' ' " !75 8 ""$);;5 ; 5! 3 5 655 1B'''':' ' 5!75 ; (;/ 5 5$(!5 5 5 !755! 3 5 655 1B''':' -1- E! ; / 5$ ; 3 *; ' ,' $5 75 F;5 )$ +5 5 755! 3 5 655 1B'','':' =(;+$( 5 *(" =; 3-3 5 3- 5!$ 5 5 ;$ ! $ 5 ; =5 '8 5 '+5 15 ; )$ ' .' 355$75 F;355$(# 5 355$755! 3 5 655 1B''.'':''# 354 / 7 ;(5 ;(55 5 8( 5' 0' !75 F;!(!5 !755! 3 5 655 1B''0':'8 5 ; '(! 5 5 1 A ' Packet Pg. 10 Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) 5 &- 4.A /0-!&0 &- (!%%) 2' 8 ; % $75 8/3 5 8 ; % $755! 3 5 655 1B''2'':' ' 67 >B:7! ; ) >. F; 7!3 G( D5 1 G5! 3 5 655 1B''':'% * 5!A= ; % $$1 ;! ' "+,3"""4"- 0"1+'+2 /$/ -(0( )('*(( * $-$/ -1 ' 67 >B:5( $ 8 ""$);; 5!; 55 5 *A!' 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'&(4"56 Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) % &'& (') Packet PacketPg. Pg.14 7 ' 3.A 4.A +%,, ($ -.%/ ',* %' 0.102 "%3%%43 ,, %'54.6#- / !" # $ # " ! # % $ % $ & '!" ( ) % $ & '!# *$ ! % &'& (') Packet PacketPg. Pg.15 8 ' Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) Employee Recognition October Retiree Kenneth Killingsworth Engineering Technician – Sr. 29 years Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) 3.A.1 4.A Packet PacketPg. Pg.16 9 Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) 3.A.1 4.A Thank you for your years of service, dedication, and commitment to the PEC membership. We wish you all the very best. CONGRATULATIONS! Employee Recognition 2013 Beat The Peak campaign Packet Pg. 17 10 Cross-functional committee Project Supervisor, Communications Project Lead, Communications Member Services Information Technology Communications Member Services Information Technology Top 10 Member Services Agents Dolores Bustillos-Tracy 1,249 - Oak Hill Deborah Harrington 828 - Lampasas Sharon Mielke 924 - Oak Hill James Michael Covington 739 - Johnson City Aquilina Molina 642 - Oak Hill Maria Sierra 807 - San Marcos Belinda Gibson 622 - Liberty Hill Vanessa Inocencio 761 - Lampasas Jeanette Baber 602 - Cedar Park Dawn Myers 484 - Lake Creek Packet Pg. 18 11 Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) Kay Jarvis Ruth Silva Nathalie Boyd Daniel Crichlow David Munoz Maria Sierra Jim Wilson 3.A.1 4.A Employee Recognition 2013 International Lineman’s Rodeo International Lineman’s Rodeo Two teams represented PEC at the 2013 rodeo in Bonner Springs, Kansas. Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) 3.A.1 4.A Packet Pg. 19 12 International Lineman’s Rodeo Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) International Lineman’s Rodeo 3.A.1 4.A Packet Pg. 20 13 International Lineman’s Rodeo Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) International Lineman’s Rodeo 3.A.1 4.A Packet Pg. 21 14 International Lineman’s Rodeo Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) International Lineman’s Rodeo 3.A.1 4.A Packet Pg. 22 15 Attachment: Item 3A-C - Hewa_BOD Minutes powerpoint Acceptance: - Employee Minutes Recognitions of Oct 21, 2013 2perpg 10:00 adobe AM (2466 (Minutes : Kenneth Approval) Killingsworth Retirement Resolution) International Lineman’s Rodeo 3.A.1 4.A Packet Pg. 23 16 6.A 4.A ! 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"#"$ !"-&.!'+-+*+'&!,&-! # $"+/! %#&"0'+!/, '(&" Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) ) && *#%" 1 &-!2 !'/2-&3'&'3-245 &-!2'223 3'&'3-2-!6!'!&'! !,!7-!389 % &'& ()*+,+! Packet Pg. 34 27 ' 6.B 4.A +&** ,% -.&/ (*0 &( . 1&*,&**&+ 2.3).4.''++!2!,;.!'+-+< 1 +, !,&-!'&&,-3-+&)! !&3';-&.!'+ -+:!=, !':1>?,!&2!0'+!/,<5'& )34.'21,-/22,!'++213 +2 !+-5'&' +, !,&-!'&&,-3:++)!/&' ' ! !'2-&.!'+-+'3' !/&'+!!3)'5 5'& )34.'21,-/22,!!&'-!@& '=','&&3 +3!+-9 " 0, % &'& ()*+,+! Packet Pg. 35 28 ' Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) 23.'!&2"!,!'' !/&''3:'-&.!'+ -+2! !'/'!'+)' 7.A 4.A !"!# "!#!!$% "&"' !".$$/!##$$ # $"-$#$! %#&"0*$!1# '(&" )*" -.. /"++ 0 && 1#%" 2 )/!3 !*13/)%*)*%/345645 ! ' *)45/,7/*!#/!!$#$/)) !*18 !* ,/)6*)3#$/))9/$),*!,/*,$/#$*%) ! !3/)!/!)3!% *3*2:; ,$ )/!*/<9*%/*)*##!)* /<9%*,$32,/$))#!,)$*!*!!*; )/!3*33%%*) *%/3/<9/!6!*!)*! !#!7/!%:= -)." &%>2>/ )*> !*>.$$/!##$$ ! ( )*) +,-$#$! 6"?: Packet Pg. 36 29 * Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval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acket Pg. 37 30 * Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) 6)4 ! ).$$/!##$$*> !35 6#:6:###! *#!*)**)#!*/)@! /!/3#*!! ##!*)#$;*) 7.A 4.A 289: !$%"!# "!#! 0*!!0*)*<!"!#"!#! $%#*$*<$0*)*<! !!! Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) " .7" -" *" *" Packet Pg. 38 31 Attachment: Item 7A - PEC-update-presentation Minutes Acceptance: Minutes - Hill Country of Oct 21, Science 2013 Mill 10:00 2perpgA AM (Minutes (RES-2013-79 Approval) : Hill Country Science Mill) 7.A.1 4.A A REGIONAL SCIENCE CENTER Engaging students in the sciences, engineering & technology, and inspiring them to pursue post-secondary education and careers in these fields. Construction Schedule Schedule Month Week Hill Country Science Mill October November December January February March April May June July August September 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 Demolition Design & Eng Budget Reviews Foundation Framing Structural Steel Windows Electrical Plumbing HVAC Roofing Rainwater System Stone/Plaster Insulation Drywall Cabinets Trim Ornamental Steel Tile Paint Ext Paint Int Floors Site Improvements Cleaning & Punch Begin Exhibit Installation Packet Pg. 39 32 Attachment: Item 7A - PEC-update-presentation Minutes Acceptance: Minutes - Hill Country of Oct 21, Science 2013 Mill 10:00 2perpgA AM (Minutes (RES-2013-79 Approval) : Hill Country Science Mill) 7.A.1 4.A Groundbreaking Ceremony: December 3, 2013 Exhibit Progress • 20 interactive exhibits purchased or currently under construction Sourced throughout the U.S. and the world, including one exhibit from Sweden and another from Slovenia/Netherlands • Serious negotiations currently underway for six significant “named” exhibits Packet Pg. 40 33 7.A.1 4.A The LBJ National Historic Park Highland Lakes Master Naturalists (covering Blanco, Burnet and Llano counties) Friends of The Hill Country Science Mill Texas A&M AgriLife Extension’s 4H and Youth Development Program Texas 4-H is committed to the advancement of the Hill Country Science Mill¶s mission by providing our vast network of county agents, volunteers and 4-H members to assist in: •Marketing of the Science Mill. •Partnering for special events. •Providing a linkage to other subject matter specialist and researchers. •Youth and adult volunteer leaders to assist with events and tours. •Development of virtual 4-H clubs with youth of similar interest in science, engineering, technology, and math. A REGIONAL SCIENCE CENTER Engaging students in the sciences, engineering & technology, and inspiring them to pursue post-secondary education and careers in these fields. Packet Pg. 41 34 Attachment: Item 7A - PEC-update-presentation Minutes Acceptance: Minutes - Hill Country of Oct 21, Science 2013 Mill 10:00 2perpgA AM (Minutes (RES-2013-79 Approval) : Hill Country Science Mill) PROGRAMS Attachment: Item 8A1Minutes - October Acceptance: CEO Report Minutes - EleCommPres102113 of Oct 21, 2013 10:00 2perpgA AM (Minutes (2513 : Chief Approval) Executive Officer Update) 8.A.1.a 4.A 2014 Ballot and Election Communications Considerations John D. Hewa, Chief Executive Officer October 21, 2013 Background 2014 Ballot/Election • June 2013, the PEC Board passed a resolution addressing singlemember vs. at large voting methodology: – “place before the members a binding referendum between the current at-large method of voting and a single-member district method, which referendum shall be placed before the members for a vote no later than June 2014 – And before the referendum is placed before the members for a vote, members will be given an opportunity to compare the pros and cons of each method and debate those methods in public forums open to all members; – And … that the Chief Executive Officer of PEC, or his designees, shall take measures to develop a communications plan, including the use of member email, to alert the full membership on the existence of this referendum and to engage and educate members on the pros and cons of the two election methods” Packet Pg. 42 35 Proposed communications objectives • • • Educate members about the ballot measure regarding single-member voting vs. at-large voting methodologies Increase member engagement and voting Educate members on the cooperative difference of democratic member control Support the strategic goals of “Engaging members in cooperative programs and activities” and “Continually enhancing member communication and education programs.” Attachment: Item 8A1Minutes - October Acceptance: CEO Report Minutes - EleCommPres102113 of Oct 21, 2013 10:00 2perpgA AM (Minutes (2513 : Chief Approval) Executive Officer Update) • 8.A.1.a 4.A Cooperative Messaging Approach Packet Pg. 43 36 Communications Support Plan Baseline communication plan includes over 100 different points of communication “touch points” over an eight-month period that includes multiple media vehicles and supports four main phases of the election process Phases • Communications support Jan. – Aug. – Nominations: Jan. – April – Forums: April – May – Member voting: May – June – Election results: June – Aug. Attachment: Item 8A1Minutes - October Acceptance: CEO Report Minutes - EleCommPres102113 of Oct 21, 2013 10:00 2perpgA AM (Minutes (2513 : Chief Approval) Executive Officer Update) • 8.A.1.a 4.A Vehicles • • • • • • • • • • • PEC website Texas Co-op Power Member forums (in-person) PEC Quarterly Email blasts Social media Print advertising Bill inserts In-office materials PEC Wired Employee intranet Additional engagement opportunities • Online – – – • Mass media – – • Online video (overview on voting methodologies) Discussion board on PEC website Voting link on Member Portal Post sample ballot in newspapers TV advertising (edit Touchstone Energy materials) Member Services/call center – – On-hold messages can be election/voting related Promotion by member services agents — new members get election info Ballot sample in newspapers TV advertising Member portal link Packet Pg. 44 37 Thank you. Questions? Attachment: Item 8A1Minutes - October Acceptance: CEO Report Minutes - EleCommPres102113 of Oct 21, 2013 10:00 2perpgA AM (Minutes (2513 : Chief Approval) Executive Officer Update) 8.A.1.a 4.A Packet Pg. 45 38 Report on Monthly Financials October 2013 Board Meeting Freddy Wolff, Interim CFO Revenues – Actual vs Budget (in millions) Attachment: Item 8A2 - Financial Minutes Acceptance: Slides for CEO Minutes Report of2013-10-21Blue75th Oct 21, 2013 10:00 AM 2perpgA (Minutes (2463 Approval) : Report on Monthly Financials) 8.A.2.a 4.A Packet Pg. 46 39 Controllable Expenses Attachment: Item 8A2 - Financial Minutes Acceptance: Slides for CEO Minutes Report of2013-10-21Blue75th Oct 21, 2013 10:00 AM 2perpgA (Minutes (2463 Approval) : Report on Monthly Financials) Revenue, Cost of Power, and Cost of Service – Actual vs Budget 8.A.2.a 4.A (in millions) Packet Pg. 47 40 Equity – Percentage of Assets Attachment: Item 8A2 - Financial Minutes Acceptance: Slides for CEO Minutes Report of2013-10-21Blue75th Oct 21, 2013 10:00 AM 2perpgA (Minutes (2463 Approval) : Report on Monthly Financials) Net Margins Month-To-Date Actual vs Budget 8.A.2.a 4.A Packet Pg. 48 41 8.A.3.a 4.A Attachment: Item Minutes 8A3 - Acceptance: CS October Board Minutes Report_2013 of Oct 21, 2013 2perpgA 10:00(2485 AM (Minutes : OctCEO_BOD Approval) Report CS-Safety) Corporate Services Monthly Report Presented By: Amanda Hoefling Director, Leadership & Employee Development Employee Development • Performance Consultants • Innovative Delivery Options – E-Learning – Video – Job Aides Packet Pg. 49 42 Sept. 2012 April 2013 Aug. 2013 DOL Program Approved AOC Chartered TEEX Training Dec. 2012 June 2013 Sept. 2013 Lineworker Assessments Internal Training Journeyworker Graduation Attachment: Item Minutes 8A3 - Acceptance: CS October Board Minutes Report_2013 of Oct 21, 2013 2perpgA 10:00(2485 AM (Minutes : OctCEO_BOD Approval) Report CS-Safety) Apprenticeship Program 8.A.3.a 4.A Apprenticeship Program Packet Pg. 50 43 Questions? Attachment: Item Minutes 8A3 - Acceptance: CS October Board Minutes Report_2013 of Oct 21, 2013 2perpgA 10:00(2485 AM (Minutes : OctCEO_BOD Approval) Report CS-Safety) Leadership Academy 8.A.3.a 4.A Packet Pg. 51 44 8.A.4.a 4.A Attachment: Item 8A4 - October Minutes 2013 Acceptance: Operations Minutes Update of Oct - September 21, 2013 10:00 Activity AM2perpgA (Minutes(2462 Approval) : Monthly Operations Report) Wayne McKee Operations Report October 2013 Board Meeting Operations Report • SAIDI for the rolling 12 months ending September 30 was 62.4 compared to 61.6 minutes in August • For September there were 467 forced outages affecting 19,937 members for a SAIDI of 4.9 minutes excluding planned, transmission and major events • The increase from 61.6 minutes to 62.4 minutes is due to the lower SAIDI of 4.1 minutes for September 2012 dropping out of the rolling 12 month calculation and being replaced by the higher SAIDI of 4.9 minutes for September 2013. Packet Pg. 52 45 Operations Report 8.A.4.a 4.A District Activity Feb. Mar. Pending Work Orders 954 1,008 963 Service Orders Closed 3,663 Apr. May June July Aug. Sept. 1,255 1,548 1,668 1,844 2,101 2,258 3,828 6,412 7,517 7,152 6,403 6,615 6,528 6,779 Subdivisions - New na 52 26 11 16 12 23 18 20 Subdivisions – Active 86 138 142 142 140 172 163 165 151 Commercial na 6 23 45 50 52 48 38 40 Conversions Scheduled 4 1 3 2 4 4 2 2 4 CIP Completed (YTD) 0 13 14 20 24 31 31 35 36 TXDOT Relocations 7 7 11 11 11 5 12 10 10 Material Issued (Millions) $2.27 $2.18 $2.26 $1.59 $1.97 $2.16 $2.72 $1.79 $1.89 Operations Report Items of Interest • Devil’s Hill Substation conversion – – – – – Canyon Lake District September 24, 25, morning and afternoon Two of four feeders (DH-20 and 30) About 1,500 Transformers were cut-over 70 Teams from across the Co-op plus local Law Enforcement for traffic control Packet Pg. 53 46 Attachment: Item 8A4 - October Minutes 2013 Acceptance: Operations Minutes Update of Oct - September 21, 2013 10:00 Activity AM2perpgA (Minutes(2462 Approval) : Monthly Operations Report) Jan. Operations Report 8.A.4.a 4.A Attachment: Item 8A4 - October Minutes 2013 Acceptance: Operations Minutes Update of Oct - September 21, 2013 10:00 Activity AM2perpgA (Minutes(2462 Approval) : Monthly Operations Report) Devil’s Hill Pre-Conversion Gathering Operations Report Items of Interest • Devil’s Hill Conversion – November 19, morning only – Approximately 700 transformers Packet Pg. 54 47 Thank You. Questions? Attachment: Item 8A4 - October Minutes 2013 Acceptance: Operations Minutes Update of Oct - September 21, 2013 10:00 Activity AM2perpgA (Minutes(2462 Approval) : Monthly Operations Report) 8.A.4.a 4.A Packet Pg. 55 48 8.A.5.a 4.A Attachment: Item 8A5 Minutes - Final Acceptance: Power SupplyMinutes Report of Sept OctBOD 21, 2013 Mtg with 10:00Notes AM (Minutes 2perpgA Approval) (2514 : Power Supply Report) Power Supply Report October 2013 Board Meeting Power Supply Report ± September 2013 Monthly Peak and Energy Requirements • • • Peak Demand – 1,202 MW on 9/1/13 @ 5:00 pm Energy Requirements – September 2013 Total: 509,465 MWh – South Trent Wind Production: 15,092 MWh • ST Wind represents 3% of PEC’s energy needs Monthly Load Variance ± Current Year vs. Prior Year Sept-13 Sept-12 Delta % MW 1,202 1,207 (5) 0% MWh 509,465 475,106 34,359 7% Load Factor 58% 53% Packet Pg. 56 49 Energy Management Services±September 2013 8.A.5.a 4.A Energy Efficiency Programs Activity Report - YTD September 2013 Actual YTD September 2013 Budget FY 2013 Remaining % Remaining HVAC $424,150 $650,000 $225,850 35% CLRP $36,536 $350,000 $313,464 90% IQWP $6,935 $203,980 $197,045 97% Attachment: Item 8A5 Minutes - Final Acceptance: Power SupplyMinutes Report of Sept OctBOD 21, 2013 Mtg with 10:00Notes AM (Minutes 2perpgA Approval) (2514 : Power Supply Report) • HVAC = Residential A/C program CLRP = Commercial lighting program IQWP = Low income weatherization program Packet Pg. 57 50 8.A.6.a 4.A Member Services – Contact Channels 6HSµ $XJµ 6HSµ (Last Year) (Last Month) (Current) 164,739 84,065 81,090 • High summer contact volume beginning to decrease Calls Answered 53,323 68,252 64,960 • Increase in outages required more TFCC activations Abandoned 53,089 6,751 6,737 • Increased outbound courtesy calls by 15k (August - 23k, September 38k) • Agent utilization lowered to preferred level, 86.5% • Average handle time continues to decrease, below 5 minutes per call • Call activity for 9/20 estimated due to system upgrade Calls Offered TFCC Activation 2,955 2,840 10,791 Outage Line 7,877 7,681 8,205 26,890 26,079 26,223 5:04 0:37 0:41 Office Interactions Avg. Answer Time Service Level 16.1% 63.7% 63.2% Assessment: Member Services – Call Performance 100% 0:05:46 90% 0:05:02 Service Level Goal 80% 0:04:19 70% 63.2% 60% 0:03:36 50% 0:02:53 40% 0:02:10 30% 0:01:26 20% 0:41 10% 0% Speed to Answer Goal 0:00:43 0:00:00 Service Level Avg Time to Answer Packet Pg. 58 51 Attachment: Item 8A6 - September Minutes Acceptance: 2013 Member Minutes Services of Oct CEO21, Report 2013 10_17_2013 10:00 AM (Minutes 2perpgA Approval) (2515 : Member Services Report) Metric: 8.A.6.a 4.A Member Services – Agent Activities Jul. Aug. Sep. Assessment: Phone 23,563 22,831 22,551 • Office activity remains steady during summer months Lobby 11,542 11,226 11,036 Drive-Thru 10,054 9,404 9,583 • 5,817 5,449 5,604 Received near 1,000 member contacts regarding capital credit allocation letters in September 50,976 48,910 48,774 • Contracts and service orders tapering off from typical summer increases • Increase in collection orders completed Drop Box Total Services Contracts Created 5,432 4,523 3,308 Disconnect Orders Completed 794 744 647 Connect Orders Completed 795 731 681 6,601 6,499 6,703 Total Orders Completed Member Services – Collections • September - completed 1,203 disconnect orders (792 regular, 411 RCC meters) • August - completed 672 orders with 11 restricted days • Experienced 3 collection-restricted days due to high temperatures • Aged accounts will begin declining with fall weather and more active collections Aged 31 - 60 Days Aged 61 - 90 Days Aged > 91 Days Aged Total March 1 $ 660,401.43 $ 240,986.93 $ 439,031.51 $ 1,340,419.87 August 1 $ 289,756.40 $ 49,155.98 $ 38,970.29 $377,882.67 September 1 $ 407,019.77 $ 58,863.28 $ 33,868.53 $ 499,751.58 October 1 $ 561,437.70 $ 90,162.54 $ 30,577.78 $ 682,178.02 2013 Packet Pg. 59 52 Attachment: Item 8A6 - September Minutes Acceptance: 2013 Member Minutes Services of Oct CEO21, Report 2013 10_17_2013 10:00 AM (Minutes 2perpgA Approval) (2515 : Member Services Report) Payments Member Services – Security Initiative 8.A.6.a 4.A • Member Services leading the effort with assistance from IT and Training Attachment: Item 8A6 - September Minutes Acceptance: 2013 Member Minutes Services of Oct CEO21, Report 2013 10_17_2013 10:00 AM (Minutes 2perpgA Approval) (2515 : Member Services Report) • Upgraded remote panic alarms and keypad systems in all offices • Customer Dispute Resolution training in process; expected completion in Dec. 2013 • Security camera assessment completed, additional camera installations underway • Attending “Security in the Workplace” seminar hosted by TEC • Touring the San Antonio Water System (SAWS) security office and customer care facility Member Services – Outage Management Immediate focus to improve reporting and communications during outages: • Improving accuracy in location research when reporting outages thru TFCC: o Verifying accurate 911 service address descriptions o Expanding phone number research options for multiple accounts • Finalizing the testing of automated call back requests at restoration • Exploring options to improve operator responsiveness after hours and weekends by routing after hour calls to live TFCC agents during outages and emergency situations Packet Pg. 60 53 8.A.7.a 4.A Attachment: Item 8A7 Minutes - IT Report Acceptance: October Minutes 2013 Board of OctMeeting 21, 20132perpgA 10:00 AM(2516 (Minutes : Information Approval) Technology Report) Information Technology Update October 2013 Lawanda Parnell Chief Information Officer IT Initiatives 9 9 9 • SiteFinity upgrade & Google search deployed Call center phone system (Symposium) upgrade AtTask and project management training developed SAP YE HR Support Pack upgrade – Tax and ACA changes • Capital credits distribution • Software upgrades – – – – SharePoint SnagIt Kofax Windows 7 Packet Pg. 61 54 8.A.7.a 4.A IT Initiatives • Software upgrades • e-Fax Server implementation • Dahill MFP printer support plan – cooperative wide • District office network upgrades ¥ ¥ ¥ ¥ – – – Cedar Park Bertram Kyle Canyon Lake Liberty Hill Oak Hill Junction - Marble Falls IT Initiatives • • • • • Reviewing our PC ordering process and procedures Helpdesk tool evaluation Member Services security initiative Datacenter backup relocation and disaster recovery plan Project management resources – – – – Facilities assessment & current facility projects Member services security Capital credits Windows 7 Packet Pg. 62 55 Attachment: Item 8A7 Minutes - IT Report Acceptance: October Minutes 2013 Board of OctMeeting 21, 20132perpgA 10:00 AM(2516 (Minutes : Information Approval) Technology Report) – IBM FileNet P8 Attachment: Item 8A8 - CEDMinutes BoardUpdate_Solar Acceptance: Minutes Tour_Rev of10-21-13 Oct 21, 2013 - Communications 10:00 AM (Minutes 2perpgA Approval) (2517 : Communications Report) 8.A.8.a 4.A Communications/CED Update Hill Country Solar Tour Michael Racis, VP Communications October 21, 2013 Engage members in cooperative programs and activities; Promote distributed generation • PEC partnered with the Texas Solar Energy Society to host the third annual Hill Country Solar Tour on October 12th at the Oak Hill Office Packet Pg. 63 56 Engage members in cooperative programs and activities; Promote distributed generation 8.A.8.a 4.A – – – – – – – Attachment: Item 8A8 - CEDMinutes BoardUpdate_Solar Acceptance: Minutes Tour_Rev of10-21-13 Oct 21, 2013 - Communications 10:00 AM (Minutes 2perpgA Approval) (2517 : Communications Report) Attended by 214 members (up from 150 YA): • “PEC: Illuminating the Future” – John Hewa • “Solar Energy 101” – Cathy Redson • “Solarize Your Community” – Larry Howe • Solar & energy efficiency exhibits PEC interconnection and net metering MyUse Energy Analyzer registration PEC conservation Texas Solar Energy Society – membership info Lighthouse Solar - Hands-on demo RBFCU - Energy Saver Loan NRG/RSS -Residential solar leasing Engage members in cooperative programs and activities; Promote distributed generation Five solar homes on tour – 505 visits: • 13001 Trail Driver, Austin – 155 visitors • 430 Harris, Austin – 104 visitors • 400 Twin Oaks Trail, Dripping Springs – 105 visitors • 7117 RR 165, Blanco – 79 visitors • 303 Misty River Run, Blanco – 62 visitors Note: 2012 tour have avg. 55 visitors per home Packet Pg. 64 57 Engage members in cooperative programs and activities; Promote distributed generation 8.A.8.a 4.A – Attachment: Item 8A8 - CEDMinutes BoardUpdate_Solar Acceptance: Minutes Tour_Rev of10-21-13 Oct 21, 2013 - Communications 10:00 AM (Minutes 2perpgA Approval) (2517 : Communications Report) • Solar car workshop - approx. 25 children participated Dr. Gary Vliet, Professor Emeritus, Dept. of Mechanical Engineering at UT Austin Thank you. Questions? Packet Pg. 65 58 8.B.1 4.A ! "#"$ !-+/'.0 1 (!'2*' " #!*+',-.! $"%!/324+//2 &'%! ()! *+* ,-- .!** #. 1!'3241"56 636- ! % &'& $()*+',-.! Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) ,(-! 7"89 Packet Pg. 66 59 ' 8.B.1 4.A /%00 ,$ 12%3 '0- %' 2 4(2'/!&*)!'!+:/!'2*''!&/"!2!/ !'+'&!.&' *'4*&)'.&&2*4&'&&'* *.'+'+!'*./&!'*3*2!2 !'+; (7248''.:3!'2 *')'.&&'/**:7!4&!*&9 <'. /4*/**4!=::**)'!'>')'&+''&2**2,? 27(82/324+//2!!&'4!>& '@' 2'!. *.!*4, ! -8! ,! )! /9-: A'!!A'&'@!"!2"!2! 0**'.","!2"!2! *.2'*!!'@*A'&'@! % &'& $()*+',-.! Packet Pg. 67 60 ' Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) 1 %- %"%4 5 %56' /0% Discussion and Update on Strategic Plan Execution Strategic Plan and Strategy Source Matrix October 7 Session Recap John Hewa, CEO Michael Racis, VP, Communications Strategic Session Recap Special Board Meeting held October 7 regarding Strategic Plan Execution: • Board of Directors received presentation from the Executive Team reviewing initiatives that support current strategy in the key areas of: employees, rates and costs, member satisfaction and power supply • CEO outlined possible future strategic efforts/programs to move PEC forward • Board and Executive team discussed adoption of the Touchstone Energy Strategy Execution Structure for aligning management initiatives and projects with Board strategy – Based on process developed by Dr. Robert Kaplan and Dr. David Norton, globally recognized thought leaders from Harvard Business School – Proven process adopted and used by Fortune 1000 companies – Touchstone Energy Committees began working with Kaplan and Norton’s Palladium Group to address co-op CEOs’ requests for aid with strategy execution – Developed customized, flexible approach specifically for distribution cooperatives Packet Pg. 68 61 Attachment: Item 8B1 - Strategy Execution Minutes Acceptance: - BODMTG_20131021_SES_MR Minutes of Oct 21, 2013 2perpgA 10:00 (RES-2013-80 AM (Minutes Approval) : Revision of Mission Statement Within the 8.B.1.a 4.A Strategic Session Recap 2. DEVELOP THE STRATEGY 1.1 Drive the Strategy Execution Agenda 1.2 Sustain Strategy Execution 1.3 Affirm Purpose, Mission, Values, and Vision 1.4 Perform Strategic Analysis 1.5 Formulate Strategy 1.6 Define Value Gap and Enhance the Vision TRANSLATE THE STRATEGY 2.1 Design Strategy Map with Linked Strategic Objectives 2.2 Define Strategic Measures and Stretch Targets 2.3 Prioritize Strategic Initiatives and Funding 2.4 Build the Balanced Scorecard 2.5 Assign Accountabilities for Strategy Execution 3. 6. TEST AND ADAPT 6.1 Annual Leadership Retreat Strategy Execution Structure (SES) for Touchstone Energy Cooperatives 5. MONITOR AND LEARN 5.1 Conduct Strategy Review Meetings 5.2 Manage Initiatives ALIGN THE ORGANIZATION 3.1 Strategy Communications & Alignment 3.2 Align Individual Goals 3.3 Align Compensation Execute Initiatives 4. LINK TO OPERATIONS Processes 4.1 Use Models to Set Priorities & Operationalize the Strategy 4.2 Integrate Financial Planning with the Strategy 4.3 Create Operational Dashboards 4.4 Information Strategy and Plan OUR COOPERATIVE VALUES OF: MEMBERS M1. Offer innovative services, products and self-service capabilities SAFETY M2. Continually enhance member communication and education programs TRUST ACCOUNTABILITY & INTEGRITY M3. Engage members in co-op programs and activities RESPECT M4. Provide meaningful community engagement and support SERVICE M5. Increase overall member satisfaction and satisfaction with key interactions D DRIVE OUR V VISION TO: PROVIDE COMMUNITIES WITH EXCELLENT MEMBER SERVICES SAFETY S1. Maintain a workforce that performs its duties safely S2. Limit OSHArecordable incidents S3. Limit lost time and restricted duty injuries COMPETITIVE PRICE & FISCAL RESPONSIBILITY CORE OPERATIONS PFR1. Become a lower cost energy provider PFR2. Meet or exceed all lender requirements PFR3. Limit the expenses with most discretionary control PFR4. Efficiently and effectively manage employee resources PFR5. Limit exposure to uncollectible revenue RELIABLE, RESPONSIBLE ENERGY SERVICES RS1. Maintain system reliability with minimal number of outages PEC TEAM M FOCUSING ING ON:: T1. Maintain a competent, motivated, effective workforce RS2. Restore service safely and quickly to reduce average system outage times RS3. Assure adequate, reliable wholesale power supply T2. Build and maintain trust between the Board, Management and Employees RS4. Assure power supply balances costs, risks, energy efficiency/renewable goals, source diversity, and contract length T3. Provide fair compensation for employees PROVIDE SAFE, RELIABLE ENERGY SERVICES AT A COMPETITIVE PRICE WHILE BEING A RESPONSIBLE STEWARD OF OUR RESOURCES RS5. Promote distributed generation T4. Provide support and opportunities for personal and career growth PROVIDE A REWARDING, FAIR AND SAFE WORKPLACE FOR OUR EMPLOYEES AS WE FULFILL OUR MISSION TO: BE AN ORGANIZATION BASED ON EXCELLENCE DRAFT STRATEGY MAP FOR ILLUSTRATION: From Board-Approved 2013-15 Strategic Plan (10/2012) and Board-Approved KPIs (11/2012) Packet Pg. 69 62 Attachment: Item 8B1 - Strategy Execution Minutes Acceptance: - BODMTG_20131021_SES_MR Minutes of Oct 21, 2013 2perpgA 10:00 (RES-2013-80 AM (Minutes Approval) : Revision of Mission Statement Within the 1. 8.B.1.a 4.A Strategic Session Recap 8.B.1.a 4.A Attachment: Item 8B1 - Strategy Execution Minutes Acceptance: - BODMTG_20131021_SES_MR Minutes of Oct 21, 2013 2perpgA 10:00 (RES-2013-80 AM (Minutes Approval) : Revision of Mission Statement Within the Process has multiple benefits: • Based off implementing adopted by B d on a proven structure t t i l ti strategy; t t cooperative industry • Initiatives aggregated in single document for efficiency and consistency • Can quickly see the “big picture” and align operations and resources needed to be successful • Helps employees understand their individual role in Co-op success Strategic Session Recap One suggested addition to the mission statement VISION Our PEC family is committed to serving our communities through excellent member services and safe, reliable energy services at a competitive price; to guiding responsible stewardship of MISSIO M I SSI O our resources; and providing a rewarding, fair, N and safe work place for our employees. MISSION To fulfill our Vision, we will be an organization based on innovation and excellence. VALUES Safety (employees are expected to create a safe working environment) Trust (membership and employee/Board/management, openness and transparency, confidentiality, member communications) Respect (people, environment, and law) Accountability and Integrity (honesty, ethics, conflict of interest, codes of conduct, delivery of our promises, financial accountability) Service Packet Pg. 70 63 Thank you! Attachment: Item 8B1 - Strategy Execution Minutes Acceptance: - BODMTG_20131021_SES_MR Minutes of Oct 21, 2013 2perpgA 10:00 (RES-2013-80 AM (Minutes Approval) : Revision of Mission Statement Within the May I Answer Any Questions? 8.B.1.a 4.A Packet Pg. 71 64 8.B.2 4.A ! "#"$% !( (+!'"!),('(- " #!.!''/+00 $"%!.(1(+!21 Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) &'%! & '(' )(* Packet Pg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acket Pg. 73 66 ( Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) *$ )* %%(#"% 8.B.2 4.A (4.5 !+-"!1 "!1! =(!1(+"!1"!1! +-1(+!!(8+>('(8! Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) ! .2! *! 3! Packet Pg. 74 67 8.B.3 4.A ! "#"$ !,*(*-!*+.&. " #!*/! $"%!0'*!/+ &'%! Minutes Acceptance: Minutes of Oct 21, 2013 10:00 AM (Minutes Approval) ( %% )"$! 1 &2!3 !'/32&.'&'.2345 &2!3'33. .'&'.232!6!'!&'! !+!72!.89 % &'& ()*+*! Packet Pg. 75 68 ' 8.B.3 4.A *%)) +$ ,-%. 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LQGHSHQGHQW FHUWLILHG SXEOLF DFFRXQWDQW 6HFWLRQ&KDQJHLQ5DWHV$Q\FKDQJHLQUDWHV%XVLQHVV5XOHVRU7DULIIFKDUJHGE\WKH&RRSHUDWLYHPXVW EHDSSURYHGE\WKH%RDUGRI'LUHFWRUV 13 Packet Pg. 99 Attachment: Posting Redline Bylaws Article 3 v3 2013-11-15 (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of Interest Proposed Revisions for Posting to Website 2013-11-14-13 &21)/,&72),17(5(6732/,&< 3('(51$/(6(/(&75,&&223(5$7,9(,1& %RDUG$GRSWHG'HF %RDUG5HYLVHG)HE 3URSRVHG5HYLVLRQV2FW Each Board Director, Officer, Key Employee, Chief Executive Officer, Vice President, Chief Information Officer, Chief Financial Officer, General Counsel, and Director of Pedernales Electric Cooperative, Inc. must comply with this Policy. If any portion of this Policy conflicts with the Bylaws of the Pedernales Electric Cooperative, Inc., the Bylaws control. 1. Definitions. As used in this Policy, and unless the context requires otherwise: A. B. C. “Board” means the Pedernales Electric Cooperative, Inc. Board of Directors. “Board Director” means a member of the Board. “Business Opportunity” means an opportunity to engage in a business activity, other than an opportunity offered to all similarly situated Cooperative members, of which: 1) An Official becomes aware in connection with performing Official functions; under circumstances reasonably indicating that the opportunity was expected to be offered to Cooperative or a Subsidiary; or through using Cooperative or Subsidiary information or property if the Official should reasonably expect the opportunity to interest Cooperative or the Subsidiary; or 2) An Official becomes aware and knows is closely related to a business in which Cooperative or a Subsidiary is engaged or expects to engage. D. E. F. G. “Chief Executive Officer” means the Chief Executive Officer of the Cooperative, or if the Chief Executive Officer’s position is vacant, the individual with ultimate responsibility for implementing the Board’s decisions or supervising the Cooperative’s management, administration, and operations. “Chief Financial Officer” means the Chief Financial Officer of the Cooperative, or if the Chief Financial Officer’s position is vacant, the individual with ultimate responsibility for the Cooperative’s finance and accounting functions. “Chief Information Officer” means the Chief Information Officer of the Cooperative, or if the Chief Information Officer’s position is vacant, the individual with ultimate responsibility for the Cooperative’s information technology function. “Conflicting Interest Transaction” means a financial transaction or proposed financial transaction by Cooperative or a Subsidiary, other than the payment of Official compensation or provision of Official benefits, and other than a transaction offered to all similarly situated Cooperative members: 1) To which an Official is a party; or 2) For which, at the time the Board considers the transaction, or at the time the Cooperative or the Subsidiary becomes legally obligated regarding the transaction, an Official had knowledge and a Material Interest known to the Official; or an Official knew that a Related Person was a party or had a Material Interest. Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 1 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 100 H. “Control” or “Controlled” means: 1) 2) 3) I. J. K. “Cooperative” means Pedernales Electric Cooperative, Inc. “Director” means any employee of the Cooperative who is classified as a Director or Senior Director within the employee job classification schedule. “Disinterested Board Director” means a Board Director who, at the time the Board acts regarding income, employment, competition, a Conflicting Interest Transaction, or a Business Opportunity: 1) 2) L. M. 2) 3) P.O. Is not associated with the income, employment, or compensation; is not engaged in the Transaction; and is not taking advantage of the Opportunity; and Does not have a relationship with an Official associated with the income, employment, or compensation; engaged in the Transaction; or taking advantage of the Opportunity, which relationship would reasonably be expected to impair the objectivity of the Board Director’s judgment regarding the income, employment, competition, Transaction, or Opportunity. “General Counsel” means the General Counsel of the Cooperative, or if the General Counsel’s position is vacant, the individual with ultimate responsibility for the Cooperative’s legal functions. “Key Employee” means a Cooperative employee, other than an Officer, who: 1) N. O.N. Having the direct or indirect power, through ownership of shares or interests, by contract, or otherwise, to elect or remove a majority of an entity’s governing body; Being subject to a majority of the risk of loss from an entity’s activities; or Being entitled to receive a majority of an entity’s residual returns. Receives more than $150,000 in compensation reported to the Internal Revenue Service on Form W-2; Has responsibilities, powers, or influence over the Cooperative similar to a Officer; manages a segment or activity of the Cooperative representing ten percent or more of the Cooperative’s activities, assets, income, or expenses; or has or shares authority to control or determine ten percent or more of the Cooperative’s capital expenditures, operating budget, or employee compensation; and Is one of the twenty Cooperative employees with the highest compensation reported to the Internal Revenue Service on Form W-2. “General Counsel” means the General Counsel of the Cooperative. “Material Interest” means an interest in a transaction, financial or otherwise, that would reasonably be expected to impair the objectivity of an Official’s judgment regarding the transaction. “Officer” means an individual: 1) Appointed by the Board, or by another Officer authorized by the Board or by the Cooperative’s articles of incorporation or Bylaws; and Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 2 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 101 2) Q.P. R.Q. S.R. S. T. “Official” means a Board Director, Officer, Key Employee, Chief Executive Officer, Vice President, Chief Information Officer, Chief Financial Officer, General Counsel, and Director of the Cooperative. “President” means a Board Director who is President of the Board of the Cooperative. “Policy” means this Pedernales Electric Cooperative, Inc. Conflict of Interest Policy. “Potential Conflict” means any circumstance for which a duty to disclose does not currently exist, but that a reasonable person would believe or an Official actually believes is likely to result in a future duty to disclose. “Related Entity” means an entity, other than the Cooperative, a Subsidiary, or an entity of which the Cooperative is a member: 1) 2) 3) 4) 5) 6) 2. Serving as a chief executive, operating, financial, legal, or accounting officer; being in charge of a principal business unit; or performing a major policymaking function. Controlled by an Official or an Official’s Related Individual; In which an Official owns more than ten percent of the entity’s shares or interests; For which an Official is a general partner or member of the governing body; For which an Official is a trustee, guardian, personal representative, or similar fiduciary; Employing an Official; or Controlled by an entity employing an Official. U. “Related Individual” means an individual 1) Who is by blood, marriage, or other legal action: parent, spouse, child, sibling, grandparent, grandchild, aunt, uncle, nephew, niece, first cousin, and corresponding in-law or step relation of an Official or Cooperative employee who is not an Official ; 2) Residing with an Official or Cooperative employee who is not an Official; 3) For whom an Official or Cooperative employee who is not an Official is a trustee, guardian, personal representative, or fiduciary; or 4) Employing an Official or Cooperative employee who is not an Official. V. W. X. “Related Person” means a Related Entity or a Related Individual. “Subsidiary” means an entity Controlled by the Cooperative. “Vice President” means any employee of the Cooperative who is classified as a Vice President within the employee job classification schedule. Employment and Income. A Board Director may not be employed by the Cooperative or a Subsidiary. Unless an Official discloses income or employment to the Board and a majority of Disinterested Board Directors authorizes or ratifies the income or employment, the Official: A. Other than retirement or insurance income from the Cooperative, and other than Director or employment compensation from the Cooperative, may not directly or Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 3 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 102 B. C. indirectly receive more than ten percent of the Official’s annual gross income from Cooperative, a Subsidiary, or a Cooperative or Subsidiary employee; May not directly or indirectly receive more than twenty-five percent of the Official’s annual gross income from another Official; andor May not have a Related Individual employed by Cooperative or a Subsidiary. Related individuals are not permitted to work in the same department or district. No employee is permitted to work within the chain of command of a related individual. Employees will have no influence over the wages, hours, benefits, career progression, or other terms and conditions of a related individual’s employment. 3. Competition. An Official may not advance the Official’s pecuniary interests, or have a Related Person that advances the Related Person’s pecuniary interests, by competing with the Cooperative or a Subsidiary, unless: A. B. 4. Conflicting Interest Transaction. An Official may not engage in a Conflicting Interest Transaction unless: A. B. 5. Any benefit that the Cooperative or the Subsidiary may reasonably expect to derive from the competition outweighs any reasonably foreseeable harm to Cooperative or the Subsidiary from the competition; and The Official discloses the competition to the Board and a majority of Disinterested Board Directors authorizes or ratifies the competition. To the extent unknown by Disinterested Board Directors, the Official discloses the existence and nature of the Official’s conflicting interest and all facts known to the Official regarding the Transaction that a Disinterested Board Director would reasonably believe to be material in acting regarding the Transaction; Disinterested Board Directors deliberate and vote regarding the Transaction outside the presence of, and without participation by, the Official; and a majority of Disinterested Board Directors, but not less than two, authorizes the Transaction; or According to the circumstances at the time the Board considers the Transaction, or at the time the Cooperative or the Subsidiary becomes legally obligated regarding the Transaction, the Transaction, as a whole, benefits the Cooperative or the Subsidiary, considering, as appropriate, whether the Transaction was fair in terms of the Official’s dealings with the Cooperative or the Subsidiary and whether the Transaction was comparable to what might have been obtained in an arm’s length transaction, given the consideration paid or received by the Cooperative or Subsidiary. Business Opportunity. An Official may not directly or indirectly take advantage of a Business Opportunity unless, before the Official becomes legally obligated regarding the Opportunity: A. B. The Official informs the Cooperative or Subsidiary of the Opportunity; and To the extent unknown by Disinterested Board Directors, the Official discloses the existence and nature of the Opportunity and all facts known to the Official regarding the Opportunity that a Disinterested Board Director would reasonably believe to be material in acting regarding the Opportunity; Disinterested Board Directors deliberate and vote regarding the Opportunity outside the presence of, Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 4 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 103 and without participation by, the Official; and the Cooperative, by a vote a majority of Disinterested Board Directors, but not less than two, disclaims interest in the Opportunity. 6. Insider Pecuniary Benefit. An Official may not use Cooperative or Subsidiary property, material private information, or position to secure pecuniary benefit unless: A. B. C. D. E. 7. Value is given for the use and assuming the use is a Conflicting Interest Transaction, the Official could engage in the Transaction under this Policy; The use is payment of compensation or provision of benefits; The use is of information only and the use is not connected with trading securities, is not a use of proprietary information, and does not harm the Cooperative or Subsidiary; Assuming the use is a Conflicting Interest Transaction, a majority of Disinterested Board Directors authorizes the Transaction under this Policy; or The benefit is received as a Cooperative member; made available to all other similarly situated Cooperative members; and lawful. Compliance and Enforcement. The Board interprets and enforces this Policy. The Cooperative’s legal counsel must annually review this Policy with all Officials. The minutes of all Board meetings should record all disclosures, votes, authorizations, and other actions taken under this Policy. Each Official must annually complete and sign the Conflict of Interest Certification and Disclosure Form attached to this Policy and deliver the completed and signed Form to the President. If an Official discovers any information or fact that could impact another Official’s compliance with this Policy, then the Official must disclose the information or fact to the President immediately. An Official has an obligation to disclose, upon request or otherwise, information sufficient to determine whether the Official is in compliance with this Policy. Any Official who is a Board Director has and must comply with the Board Directors’ heightened Duty of Candor under law. Any person subject to this policy may seek a confidential advisory opinion on compliance with this policy from the General Counsel or other attorney designated by the Board as Cooperative counsel, to the degree such confidence is consistent with the attorney’s duties to the Cooperative. If the President receives a Form disclosing any information or fact that could impact an Official’s compliance with this Policy, then, the President must distribute the Form to the Board and the Chief Executive Officer. If the Chief Executive Officer or the President receives or discovers any other information or fact that could impact any Official’s compliance with this Policy, then, respectively, the Chief Executive Officer must disclose this information or fact to the President and the President must disclose this information or fact to the Board. Upon receiving or discovering any information or fact that could impact a Board Director’s compliance with this Policy, the Board must: A. B. Provide the Board Director an opportunity to comment orally and in writing regarding the information or fact, and an opportunity to be represented by legal counsel; and Determine whether the Board Director complies with this Policy. If the Board determines that a Board Director does not comply with this Policy, then: Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 5 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 104 A. B. The Board must provide the Board Director an opportunity to comply with this Policy within thirty days; and If the Board Director does not comply with this Policy within thirty days, then, as allowed by law, the Board may, upon a proper motion by a Board Director, proceed to remove the Director under Article III, Section 5 of the Bylaws. Upon receiving or discovering any information or fact that could impact any other Official’s compliance with this Policy, the Board must act as appropriate or authorize the Chief Executive Officer to act as appropriate. Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 6 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 105 Conflict of Interest Certification and Disclosure Form As defined in the Pedernales Electric Cooperative, Inc. Conflict of Interest Policy (Policy), the undersigned Official states: 1. 2. 3. 4. 5. 6. AffirmsI affirm that Official hasI have received or haves access to, haves read, and understands the most current version of the Policy; AgreesI agree to comply with the Policy; Based upon Official’smy good faith belief, to the best of Official’smy knowledge, and except as disclosed below, certifiesI certify that OfficialI currently compliescomply with the Policy; DisclosesI disclose the following information or facts regarding any actual or pPotential Conflict or any actual income, employment, compensation, Conflicting Interest Transaction, Business Opportunity, or pecuniary benefit, or other information or fact, that could impact Official’s my compliance with the Policy: ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________; Upon discovering any information or fact regarding any Potential Conflict or any actual or potential income, employment, compensation, Conflicting Interest Transaction, Business Opportunity, or pecuniary benefit, or other information or fact, that could impact Official’s my compliance, or another Official’s compliance, with the Policy, agreesI agree to disclose this information or fact to the Cooperative’s President or Chief Executive Officer; and Upon not complying with the Policy, agreesI agree to any sanction, disqualification, removal, or other action taken under the Policy, consistent with law and the Cooperative Bylaws. ___________________________________ Printed Name of Official ___________________________________ Signature of Official __________________________________ Position of Official ___________________________________ Date Attachment: Conflict of Interest Policy proposed 2013-10-04 redline (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.c Page 7 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Packet Pg. 106 &21)/,&72),17(5(6732/,&< 3('(51$/(6(/(&75,&&223(5$7,9(,1& %RDUG$GRSWHG'HF %RDUG5HYLVHG)HE 3URSRVHG5HYLVLRQV2FW Each Board Director, Officer, Key Employee, Chief Executive Officer, Vice President, Chief Information Officer, Chief Financial Officer, General Counsel, and Director of Pedernales Electric Cooperative, Inc. must comply with this Policy. If any portion of this Policy conflicts with the Bylaws of the Pedernales Electric Cooperative, Inc., the Bylaws control. 1. Definitions. As used in this Policy, and unless the context requires otherwise: A. B. C. “Board” means the Pedernales Electric Cooperative, Inc. Board of Directors. “Board Director” means a member of the Board. “Business Opportunity” means an opportunity to engage in a business activity, other than an opportunity offered to all similarly situated Cooperative members, of which: 1) An Official becomes aware in connection with performing Official functions; under circumstances reasonably indicating that the opportunity was expected to be offered to Cooperative or a Subsidiary; or through using Cooperative or Subsidiary information or property if the Official should reasonably expect the opportunity to interest Cooperative or the Subsidiary; or 2) An Official becomes aware and knows is closely related to a business in which Cooperative or a Subsidiary is engaged or expects to engage. D. E. F. G. “Chief Executive Officer” means the Chief Executive Officer of the Cooperative, or if the Chief Executive Officer’s position is vacant, the individual with ultimate responsibility for implementing the Board’s decisions or supervising the Cooperative’s management, administration, and operations. “Chief Financial Officer” means the Chief Financial Officer of the Cooperative, or if the Chief Financial Officer’s position is vacant, the individual with ultimate responsibility for the Cooperative’s finance and accounting functions. “Chief Information Officer” means the Chief Information Officer of the Cooperative, or if the Chief Information Officer’s position is vacant, the individual with ultimate responsibility for the Cooperative’s information technology function. “Conflicting Interest Transaction” means a financial transaction or proposed financial transaction by Cooperative or a Subsidiary, other than the payment of Official compensation or provision of Official benefits, and other than a transaction offered to all similarly situated Cooperative members: 1) To which an Official is a party; or 2) For which, at the time the Board considers the transaction, or at the time the Cooperative or the Subsidiary becomes legally obligated regarding the transaction, an Official had knowledge and a Material Interest known to the Official; or an Official knew that a Related Person was a party or had a Material Interest. Page 1 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 107 H. “Control” or “Controlled” means: 1) 2) 3) I. J. K. “Cooperative” means Pedernales Electric Cooperative, Inc. “Director” means any employee of the Cooperative who is classified as a Director or Senior Director within the employee job classification schedule. “Disinterested Board Director” means a Board Director who, at the time the Board acts regarding income, employment, competition, a Conflicting Interest Transaction, or a Business Opportunity: 1) 2) L. M. 2) 3) O. Is not associated with the income, employment, or compensation; is not engaged in the Transaction; and is not taking advantage of the Opportunity; and Does not have a relationship with an Official associated with the income, employment, or compensation; engaged in the Transaction; or taking advantage of the Opportunity, which relationship would reasonably be expected to impair the objectivity of the Board Director’s judgment regarding the income, employment, competition, Transaction, or Opportunity. “General Counsel” means the General Counsel of the Cooperative, or if the General Counsel’s position is vacant, the individual with ultimate responsibility for the Cooperative’s legal functions. “Key Employee” means a Cooperative employee, other than an Officer, who: 1) N. Having the direct or indirect power, through ownership of shares or interests, by contract, or otherwise, to elect or remove a majority of an entity’s governing body; Being subject to a majority of the risk of loss from an entity’s activities; or Being entitled to receive a majority of an entity’s residual returns. Receives more than $150,000 in compensation reported to the Internal Revenue Service on Form W-2; Has responsibilities, powers, or influence over the Cooperative similar to a Officer; manages a segment or activity of the Cooperative representing ten percent or more of the Cooperative’s activities, assets, income, or expenses; or has or shares authority to control or determine ten percent or more of the Cooperative’s capital expenditures, operating budget, or employee compensation; and Is one of the twenty Cooperative employees with the highest compensation reported to the Internal Revenue Service on Form W-2. “Material Interest” means an interest in a transaction, financial or otherwise, that would reasonably be expected to impair the objectivity of an Official’s judgment regarding the transaction. “Officer” means an individual: 1) 2) Appointed by the Board, or by another Officer authorized by the Board or by the Cooperative’s articles of incorporation or Bylaws; and Serving as a chief executive, operating, financial, legal, or accounting officer; being in charge of a principal business unit; or performing a major policymaking function. Page 2 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 108 P. Q. R. S. T. “Official” means a Board Director, Officer, Key Employee, Chief Executive Officer, Vice President, Chief Information Officer, Chief Financial Officer, General Counsel, and Director of the Cooperative. “President” means a Board Director who is President of the Board of the Cooperative. “Policy” means this Pedernales Electric Cooperative, Inc. Conflict of Interest Policy. “Potential Conflict” means any circumstance for which a duty to disclose does not currently exist, but that a reasonable person would believe or an Official actually believes is likely to result in a future duty to disclose. “Related Entity” means an entity, other than the Cooperative, a Subsidiary, or an entity of which the Cooperative is a member: 1) 2) 3) 4) 5) 6) 2. Controlled by an Official or an Official’s Related Individual; In which an Official owns more than ten percent of the entity’s shares or interests; For which an Official is a general partner or member of the governing body; For which an Official is a trustee, guardian, personal representative, or similar fiduciary; Employing an Official; or Controlled by an entity employing an Official. U. “Related Individual” means an individual 1) Who is by blood, marriage, or other legal action: parent, spouse, child, sibling, grandparent, grandchild, aunt, uncle, nephew, niece, first cousin, and corresponding in-law or step relation of an Official or Cooperative employee who is not an Official ; 2) Residing with an Official or Cooperative employee who is not an Official; 3) For whom an Official or Cooperative employee who is not an Official is a trustee, guardian, personal representative, or fiduciary; or 4) Employing an Official or Cooperative employee who is not an Official. V. W. X. “Related Person” means a Related Entity or a Related Individual. “Subsidiary” means an entity Controlled by the Cooperative. “Vice President” means any employee of the Cooperative who is classified as a Vice President within the employee job classification schedule. Employment and Income. A Board Director may not be employed by the Cooperative or a Subsidiary. Unless an Official discloses income or employment to the Board and a majority of Disinterested Board Directors authorizes or ratifies the income or employment, the Official: A. Other than retirement or insurance income from the Cooperative, and other than Director or employment compensation from the Cooperative, may not directly or indirectly receive more than ten percent of the Official’s annual gross income from Cooperative, a Subsidiary, or a Cooperative or Subsidiary employee; Page 3 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 109 B. C. May not directly or indirectly receive more than twenty-five percent of the Official’s annual gross income from another Official; or May not have a Related Individual employed by Cooperative or a Subsidiary. Related individuals are not permitted to work in the same department or district. No employee is permitted to work within the chain of command of a related individual. Employees will have no influence over the wages, hours, benefits, career progression, or other terms and conditions of a related individual’s employment. 3. Competition. An Official may not advance the Official’s pecuniary interests, or have a Related Person that advances the Related Person’s pecuniary interests, by competing with the Cooperative or a Subsidiary, unless: A. B. 4. Conflicting Interest Transaction. An Official may not engage in a Conflicting Interest Transaction unless: A. B. 5. Any benefit that the Cooperative or the Subsidiary may reasonably expect to derive from the competition outweighs any reasonably foreseeable harm to Cooperative or the Subsidiary from the competition; and The Official discloses the competition to the Board and a majority of Disinterested Board Directors authorizes or ratifies the competition. To the extent unknown by Disinterested Board Directors, the Official discloses the existence and nature of the Official’s conflicting interest and all facts known to the Official regarding the Transaction that a Disinterested Board Director would reasonably believe to be material in acting regarding the Transaction; Disinterested Board Directors deliberate and vote regarding the Transaction outside the presence of, and without participation by, the Official; and a majority of Disinterested Board Directors, but not less than two, authorizes the Transaction; or According to the circumstances at the time the Board considers the Transaction, or at the time the Cooperative or the Subsidiary becomes legally obligated regarding the Transaction, the Transaction, as a whole, benefits the Cooperative or the Subsidiary, considering, as appropriate, whether the Transaction was fair in terms of the Official’s dealings with the Cooperative or the Subsidiary and whether the Transaction was comparable to what might have been obtained in an arm’s length transaction, given the consideration paid or received by the Cooperative or Subsidiary. Business Opportunity. An Official may not directly or indirectly take advantage of a Business Opportunity unless, before the Official becomes legally obligated regarding the Opportunity: A. B. The Official informs the Cooperative or Subsidiary of the Opportunity; and To the extent unknown by Disinterested Board Directors, the Official discloses the existence and nature of the Opportunity and all facts known to the Official regarding the Opportunity that a Disinterested Board Director would reasonably believe to be material in acting regarding the Opportunity; Disinterested Board Directors deliberate and vote regarding the Opportunity outside the presence of, and without participation by, the Official; and the Cooperative, by a vote a Page 4 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 110 majority of Disinterested Board Directors, but not less than two, disclaims interest in the Opportunity. 6. Insider Pecuniary Benefit. An Official may not use Cooperative or Subsidiary property, material private information, or position to secure pecuniary benefit unless: A. B. C. D. E. 7. Value is given for the use and assuming the use is a Conflicting Interest Transaction, the Official could engage in the Transaction under this Policy; The use is payment of compensation or provision of benefits; The use is of information only and the use is not connected with trading securities, is not a use of proprietary information, and does not harm the Cooperative or Subsidiary; Assuming the use is a Conflicting Interest Transaction, a majority of Disinterested Board Directors authorizes the Transaction under this Policy; or The benefit is received as a Cooperative member; made available to all other similarly situated Cooperative members; and lawful. Compliance and Enforcement. The Board interprets and enforces this Policy. The Cooperative’s legal counsel must annually review this Policy with all Officials. The minutes of all Board meetings should record all disclosures, votes, authorizations, and other actions taken under this Policy. Each Official must annually complete and sign the Conflict of Interest Certification and Disclosure Form attached to this Policy and deliver the completed and signed Form to the President. If an Official discovers any information or fact that could impact another Official’s compliance with this Policy, then the Official must disclose the information or fact to the President immediately. An Official has an obligation to disclose, upon request or otherwise, information sufficient to determine whether the Official is in compliance with this Policy. Any Official who is a Board Director has and must comply with the Board Directors’ heightened Duty of Candor under law. Any person subject to this policy may seek a confidential advisory opinion on compliance with this policy from the General Counsel or other attorney designated by the Board as Cooperative counsel, to the degree such confidence is consistent with the attorney’s duties to the Cooperative. If the President receives a Form disclosing any information or fact that could impact an Official’s compliance with this Policy, then, the President must distribute the Form to the Board and the Chief Executive Officer. If the Chief Executive Officer or the President receives or discovers any other information or fact that could impact any Official’s compliance with this Policy, then, respectively, the Chief Executive Officer must disclose this information or fact to the President and the President must disclose this information or fact to the Board. Upon receiving or discovering any information or fact that could impact a Board Director’s compliance with this Policy, the Board must: A. B. Provide the Board Director an opportunity to comment orally and in writing regarding the information or fact, and an opportunity to be represented by legal counsel; and Determine whether the Board Director complies with this Policy. If the Board determines that a Board Director does not comply with this Policy, then: Page 5 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 111 A. B. The Board must provide the Board Director an opportunity to comply with this Policy within thirty days; and If the Board Director does not comply with this Policy within thirty days, then, as allowed by law, the Board may, upon a proper motion by a Board Director, proceed to remove the Director under Article III, Section 5 of the Bylaws. Upon receiving or discovering any information or fact that could impact any other Official’s compliance with this Policy, the Board must act as appropriate or authorize the Chief Executive Officer to act as appropriate. Page 6 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 112 Conflict of Interest Certification and Disclosure Form As defined in the Pedernales Electric Cooperative, Inc. Conflict of Interest Policy (Policy), the undersigned Official states: 1. 2. 3. 4. 5. 6. I affirm that I have received or have access to, have read, and understand the most current version of the Policy; I agree to comply with the Policy; Based upon my good faith belief, to the best of my knowledge, and except as disclosed below, I certify that I currently comply with the Policy; I disclose the following information or facts regarding any Potential Conflict or any actual income, employment, compensation, Conflicting Interest Transaction, Business Opportunity, or pecuniary benefit, or other information or fact, that could impact my compliance with the Policy: ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________; Upon discovering any information or fact regarding any Potential Conflict or any actual income, employment, compensation, Conflicting Interest Transaction, Business Opportunity, or pecuniary benefit, or other information or fact, that could impact my compliance, or another Official’s compliance, with the Policy, I agree to disclose this information or fact to the Cooperative’s President or Chief Executive Officer; and Upon not complying with the Policy, I agree to any sanction, disqualification, removal, or other action taken under the Policy, consistent with law and the Cooperative Bylaws. ___________________________________ Printed Name of Official ___________________________________ Signature of Official __________________________________ Position of Official ___________________________________ Date Page 7 of 7 Pedernales Electric Cooperative, Inc. Conflict of Interest Policy Attachment: Conflict of Interest Policy proposed 2013-10-04 clean version (2506 : Posting of Proposed Revisions to the Bylaws and Conflict of 6.A.1.d Packet Pg. 113 6.A.2 !"!#$% !"+.,-(',(/00( # $",. %#&"1(, .- '(&" " ( * ' ( ,- (' ,(/ 00 -( * .' ' 0200(,,/02 0* 00 ',(/-( ('23 / 45,*,/ ,-('6,-,-(' -'3 7 )*" ++,+,+- .// 0"++,+1,+- 2 && 3#%" 6'3 2 (.23'0('(0328#-3 ,-,3'' (.9# (*3':'3 2(2200('(032 3 ; ( '( - <3 0=7 &'(' # $))*+,-, Packet Pg. 114 ( 6.A.2 4&33 .% 56&7 (3/ &( 5# +168+- 5 &43 $&$39.## .: ;)(,-(',(/+./00;>00?=/(2 0'(( -(, ,- 00 2 ( ' 2 ! - 3 3( ( ' 00 @3',( .'3, )# :(' ;)6 (-- '(- / ( '9 ' -. 00 ( ( ' ' (0'06,(/(' (.2,-2" ,-/-(. *'6/*2 0* -00:(' ;)6 ( '9 ' -. -' . 6 6,- ,- (' -'3 -(*23,2,,'3,(-(,(/( 2(,A':(' ;)6( '(2 (.-' '009 '(0'0 (. 5,*,/ ,- ' -' ,(, -3, ( (' (, (. ,(3(: ;6)26<('(',2 009/ 4* ''*((''(,/03,( '9-(,200 (3( # $7 &'(' # $))*+,-, Packet Pg. 115 (# 7.A.2.a Growth Statistics YEAR/ MONTH ACTIVE ACCOUNTS* NET INCREASE 237,470 237,741 238,171 238,550 239,044 239,579 240,140 240,870 241,058 241,691 241,987 242,331 473 271 430 379 494 535 561 730 188 633 296 344 1,532 1,557 1,863 1,671 1,922 2,340 2,219 2,653 1,905 1,655 1,655 1,615 242,625 242,970 243,349 243,900 244 331 244,331 244,947 245,492 246,053 246,223 246,564 247,146 247,816 294 345 379 551 431 616 545 561 170 341 582 670 1,614 1,850 2,063 1,927 2 278 2,278 2,496 2,543 2,350 2,949 3,173 2,900 2,824 248,074 248,968 249,676 249,872 250,957 251,751 252,316 253,524 254,005 258 894 708 199 1,085 794 565 1,208 481 2,807 2,998 2,205 2,158 2,795 2,620 3,213 3,101 2,429 APPLICATIONS January February March April May June July August September October November December Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) 2011 2012 January February March April May June July August September October November December 2013 January February March April May June July August September * "Active Accounts" was formerly identifed as "Number of Consumers." Active Accounts are meters and lights only. ** Member count includes inactive memberships holding landlord accounts and pending connections. Member counts in reports prior to March 2013 did not include such memberships. Page 1 of 6 Packet Pg. 116 NET MARGIN (LOSS) $ $ $ $ 7,541,361 42,620 569,886 (73,669) 538,837 7,002,524 3,404,395 (163,854) 176 3,240,717 10,243,241 30,405,622 126,944 331,973 2,452,542 1,124,695 2,209,113 226,371 85 833 85,833 2,697,663 3,771,197 567,203 43,999,156 51,139,892 3,102,505 54,242,397 474,891,644 455,918,602 Actual September 2012 Page 2 of 6 8,433,401 28,154 250,000 (76,777) 201,377 8,232,024 3,389,120 (103,000) 459 3,286,579 11,518,603 34,369,597 67,746 215,880 2,812,749 1,319,143 2,149,907 336,166 93 131 93,131 1,882,126 4,006,179 621,057 47,873,681 56,166,096 3,226,188 59,392,284 573,092,921 536,651,006 MTD Budget September 2013 $ $ 46,988,105 256,695 611,411 (511,901) 356,205 46,631,900 30,544,087 (1,338,158) 1,372 29,207,301 75,839,201 257,013,128 665,020 1,367,542 20,655,386 8,738,584 19,889,291 2,280,302 644 571 644,571 18,759,144 35,955,912 4,920,877 370,889,757 424,295,186 22,433,772 446,728,958 4,162,407,521 3,880,947,206 Actual September 2013 $ $ 43,348,599 254,786 502,000 (652,189) 104,597 43,244,002 30,791,368 (927,000) 4,471 29,868,839 73,112,841 259,187,389 620,289 1,779,498 25,267,375 11,764,862 20,064,308 3,106,499 807 553 807,553 17,051,301 36,003,611 4,771,061 380,423,746 431,512,410 22,024,177 453,536,587 4,292,782,208 4,014,174,472 YTD Budget September 2013 Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) 5,239,243 28,340 (43,434) (15,094) 5,254,337 MARGIN AFTER INTEREST OTHER INCOME (EXPENSE): Interest Income - Other Other Capital Credits Other Income (Expense) 3,389,172 (91,389) 143 3,297,926 INTEREST EXPENSE: Interest on Long - Term Debt Interest Charged to Construction Interest Expense - Other Interest Expense - Total 33,427,858 82,097 213,723 1,792,322 1,102,493 2,452,334 260,050 72 446 72,446 1,892,392 4,043,105 953,262 46,292,082 52,436,003 2,408,342 54,844,345 8,552,263 $ $ 509,149,905 465,116,052 MARGIN BEFORE INTEREST OPERATING & MAINTENANCE EXPENSES: Purchased Power Transmission Operations Transmission Maintenance Distribution Operations Distribution Maintenance Consumer Accounts Customer Service & Information Economic Development Administrative & General Depreciation Tax Expense Operating & Maintenance Expenses - Total OPERATING REVENUES: Sale of Electricity Other Revenue Operating Revenues - Total KWH Purchased (available for sale) KWH Sold Actual September 2013 Income Statement $ $ 47,130,790 485,072 794,458 (512,103) 767,427 46,363,363 30,139,845 (1,141,222) 36,023 29,034,646 75,398,009 250,720,913 754,243 1,532,367 24,662,182 8,897,569 16,943,467 2,617,320 848 104 848,104 21,722,541 33,636,432 4,526,589 366,861,727 420,628,267 21,631,469 442,259,736 4,135,165,848 3,896,024,740 Actual September 2012 7.A.2.a Packet Pg. 117 TOTAL ASSETS $ $ Page 3 of 6 1,454,192,409 93,800,617 4,419,377 98,219,994 1,382,806,679 87,524,184 4,715,702 92,239,886 20,571,565 3,493,965 (1,195,484) 21,465,300 20,908,875 1,371,149 139,216,097 34,215,869 3,392,462 (741,624) 22,075,200 22,819,149 2,438,616 188,136,764 11,375,588 86,919,018 1,137,310,396 129,853,571 1,354,082,985 39,621,497 1,393,704,482 (253,729,374) 1,139,975,108 58,600,727 58 600 727 14,000,000 $ $ December 2012 89,937,092 89 937 092 14,000,000 10,923,064 86,919,018 1,158,151,223 132,238,831 1,377,309,072 53,463,527 1,430,772,599 (273,860,012) 1,156,912,587 September 2013 $ $ 71,385,730 6,276,433 (296,325) 5,980,108 13,644,304 (101,503) 453,860 609,900 1,910,274 1,067,467 48,920,667 31,336,365 31 336 365 - (452,524) 20,840,827 2,385,260 23,226,087 13,842,030 37,068,117 (20,130,638) 16,937,479 $ Variance Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) DEFERRED CHARGES & OTHER ASSETS: Regulatory Assets Other Deferred Charges Deferred Charges & Other Assets - Total CURRENT ASSETS: Cash Short-Term Investments Accounts Receivable: Members Other Allowance for Uncollectible Accts Accrued Unbilled Revenue Materials & Supplies Prepayments & Other Current Assets - Total LONG TERM INVESTMENTS: Capital Term Certificates & Other ASSETS UTILITY PLANT: In Service: Transmission Distribution General & Electric Utility Plant - In service Long-Term Capital Projects Utility Plant - Total Accumulated Depreciation Utility Plant - Net Balance Sheet 5.16% 7.17% (6.28%) 6.48% 66.33% (2.91%) 37.96% 2.84% 9.14% 77.85% 35.14% 53.47% 53 47% - (3.98%) 1.83% 1.84% 1.72% 34.94% 2.66% (7.93%) 1.49% % Change 7.A.2.a Packet Pg. 118 41.21% Equity Capitalization $ $ 38.72% 32.51% 1,382,806,679 151,103,998 1,086,257 152,190,255 24,762,293 41,369,873 3 793 021 3,793,021 7,632,494 4,693,599 12,153,396 94,404,676 80,000,000 22,640,000 358,575,000 225,500,364 686,715,364 9,990,459 439,505,925 449,496,384 December 2012 $ $ 71,385,730 5,839,079 1,024,176 6,863,255 320,768 2,591,994 744 119 744,119 97,918 8,013,591 8,758,854 20,527,244 (3,241,194) (3,241,194) 258,401 46,978,024 47,236,425 $ Variance Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) Page 4 of 6 34.16% 1,454,192,409 Equity as a Percent of Assets $ 156,943,077 2,110,433 159,053,510 DEFERRED CREDITS & OTHER NONCURRENT LIABILITIES Postretirement Benefits Obligation Other Deferred Credits Deferred Credits - Total TOTAL EQUITY & LIABILITIES 25,083,061 43,961,867 4 537 140 4,537,140 7,730,412 12,707,190 20,912,250 114,931,920 CURRENT LIABILITIES: Current Maturities of LTD Accounts Payable C Consumer D Deposits it Accrued Taxes Accrued Interest Other Current Liabilities Current Liabilities - Total 10,248,860 486,483,949 496,732,809 80,000,000 22,640,000 358,575,000 222,259,170 683,474,170 $ September 2013 LONG-TERM DEBT: 93 Issue - $80m - 2020 95 Issue - $135m - 2015 02 Issue - $450m - 2032 08 Issue - $300m - 2043 Long-Term Debt - Total EQUITY & LIABILITIES EQUITY: Membership Certificates Patronage Capital Equity - Total Balance Sheet 5.16% 3.86% 94.28% 4.51% 1.30% 6.27% 19 62% 19.62% 1.28% 170.73% 72.07% 21.74% (1.44%) (0.47%) 2.59% 10.69% 10.51% % Change 7.A.2.a Packet Pg. 119 7.A.2.a Cash Flow Statement YTD CASH FLOWS FROM OPERATING ACTIVITIES: Excess of revenues over (under) expenses Adjustments to reconcile excess of revenues over (under) expenses to net cash provided (used) by operating activities: Depreciation & amortization Provision for uncollectible accounts Deferred charges for postretirement benefits Postretirement medical benefits paid Payments to Defined Benefit Plan Changes in assets and liabilities: Accounts receivable, net Accrued unbilled revenue Materials & supplies Prepayments & other current assets Deferred charges & other assets Accounts payable Consumer deposits Accrued taxes Accrued interest Other current liabilities Other deferred credits & liabilities Net cash provided (used) by operating activities $ 46,988,105 September 2012 $ 47,130,790 36,252,237 386,759 12,101,202 (1,162,369) (5,099,754) 34,055,492 962,171 13,640,235 (1,880,810) (4,803,876) (14,383,421) (609,900) (1,910,274) (1,067,467) (6,276,433) 2,591,995 744,119 97,918 8,013,591 8,758,854 1,024,176 86,449,338 (11,949,684) (5,306,648) (11,766,786) (1,392,946) (1,127,289) (8,286,514) 475,960 (503,015) 8,343,511 693,743 (6,487,941) 51,796,393 (52,893,391) 452,524 (52,440,867) 35,050,000 (31,208,284) (198,239) 3,643,477 CASH FLOWS FROM FINANCING ACTIVITIES: Payments on long term debt Authorized retirement - patronage capital credits Net increase in membership certificates Net cash provided (used) by financing activities (2,920,426) (10,081) 258,401 (2,672,106) (28,459) 296,108 267,649 Net increase (decrease) in cash & cash equivalents Cash & cash equivalents at beginning of period Cash & cash equivalents at end of period 31,336,365 58,600,727 89,937,092 CASH FLOWS FROM INVESTING ACTIVITIES: Short-term investments Net additions to property, plant, & equipment Capital term certificates & other Net cash provided (used) by investing activities Page 5 of 6 Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) September 2013 55,707,519 27,861,349 83,568,868 Packet Pg. 120 7.A.2.a September 2013 Key Indicators & Ratios YTD September 2013 September 2012 $ $ $ Members connected 5,239,243 $ 9.55% 3,122.90 $ 7,541,361 13.90% 3,111.66 $ 46,988,105 $ 10.52% 25,437.22 $ 47,130,790 10.66% 25,370.63 4,466 3,625 44,195 35,069 304.28 14,873.29 2,384.45 17,562.02 304.28 14,826.65 2,301.03 17,431.96 304.28 14,873.29 2,384.45 17,562.02 304.28 14,826.65 2,301.03 17,431.96 Total Active Accounts 254,005 246,223 Total Memberships 216,193 204,611 14.46 14.12 742 730 Total Miles of Line: Transmission Distribution Overhead Distribution Underground Total Miles energized Meters per mile Full time employees Average bill Residential Small Power Large Power/Industrial Public $ $ $ $ 185 284 8,039 1,737 $ $ $ $ 175 255 6,996 1,271 $ $ $ $ 1,344 2,206 61,824 12,595 $ $ $ $ 1,350 2,099 61,726 11,155 Revenue per kWh Residential Small Power Large Power/Industrial Public $ $ $ $ 0.1108 0.1045 0.0846 0.0830 $ $ $ $ 0.1092 0.1040 0.0841 0.0838 $ $ $ $ 0.1147 0.1069 0.0839 0.0840 $ $ $ $ 0.1125 0.1046 0.0821 0.0822 Average kWh usage Residential Small Power Large Power/Industrial Public 1,669 2,718 95,016 20,937 1,602 2,452 83,167 15,176 11,724 20,632 736,847 149,877 Electrical bad debt write-off Non-electric bad debt write-off $ $ 267,435 - $ $ 67,041 - $ $ Power bill invoices paid Power bill invoices kWh Cost per kWh $ 30,548,492 509,631,797 0.0599 $ 28,295,544 475,435,799 0.0595 $ kWh Purchased (available for sale) kWh Sold kWh PEC system use kWh Line loss kWh Line loss % (12 month rolling average) $ 509,149,905 465,116,052 481,892 44,033,853 $ 474,891,644 455,918,602 544,155 18,973,042 12,001 20,065 751,504 135,722 1,128,620 - $ $ 251,007,858 4,166,582,193 $ 0.0602 $ 927,570 - 255,476,734 4,237,752,464 $ 0.0603 4,162,407,521 3,880,947,206 4,174,672 281,460,315 6.94% 4,135,165,848 3,896,024,740 4,474,954 239,141,108 6.22% Equity as a % of total assets 34.16% 32.51% 34.16% 32.00% % Cost of Power to Sale of Electricity Revenue 63.75% 59.46% 60.57% 59.61% LTD as a % of Total Utility Plant Debt Service coverage (twelve months ended) 49.52% 51.05% 49.52% 2.11 52.31% 2.23 0.08 4.90 0.06 4.10 0.63 47.20 0.51 40.40 SAIFI SAIDI (Forced outages only) (Forced outages only) Attachment: FS for BOD-September 2013-11-18 (2496 : Report on Monthly Financials) Net Margins Margin as a % of Total Operating Revenue Total Operating Revenue per total mile of line MTD September 2013 September 2012 Page 6 of 6 Packet Pg. 121 7.A.3.a Safety Department Board Report October 1, 2012 – September 30, 2013 6DIHW\$FFRPSOLVKPHQWV7UDLQLQJ This month, PEC offered 29 sessions of the course Fire Safety & Hazard Communication/Globally Harmonized System (GHS) Update to ensure all employees are knowledgeable in fire prevention, emergency response in the workplace, and in the Hazard Communication/GHS updates from OSHA. During the month of October, PEC sent a few of the safety employees to Kentucky to attend the 2013 Incident Prevention Conference. This safety educational conference is among the best in the electric utilities industry and updates conference attendees on current safety training requirements from OSHA. The conference provided an opportunity for participants to share experiences, knowledge and expertise in the field of electric utility safety. PEC Safety Director, Rickie Roy, also had the opportunity to attend the NRECA Safety Summit in San Antonio, Texas. The annual event brings together decision-makers in the electric utility industry to evaluate tools, strategies, and best practices to transform safety performance and culture. 3(&6DIHW\3HUIRUPDQFH This month starts a new KPI period; we continue to monitor trends and proactively respond to potential safety hazards at the jobsite and in the workplace in hopes of continued improvement to our safety performance. The two standards PEC uses to measure safety performance: The Total Case Incident Rate (TCIR) Days Away Restricted Time (DART) Man-hours worked in October: Average Man-hours worked per month (10/01/2013 – 10/31/2013): Average Recordable injuries/illnesses per month (10/01/2013 – 10/31/2013): 7&,5 7&,5(QGLQJ 7&,5WKUX 7&,57KUX 3(&¶V7&,5*RDO 7RWDO26+$ UHFRUGDEOH LQMXULHVLOOQHVVHV Calculated as: Total number of recordable injuries/illnesses x 200,000 / man-hours worked '$57 7RWDOORVWWLPHDQG UHVWULFWHGGXW\ LQMXULHVLOOQHVVHV '$57(QGLQJ '$57WKUX '$577KUX Attachment: Nov CEO_BOD Report CS 2013 (2518 : Corporate Services Report) In addition, the Electrically-Qualified Safety Instructors presented Pole Top and Bucket Truck Rescue training to all field operations employees. The training prepared attendees with the skills necessary to save another person’s life with hands-on learning, in accordance with OSHA standards. 3(&¶V'$57 *RDO 1 Packet Pg. 122 7.A.3.a Safety Department Board Report October 1, 2012 – September 30, 2013 2FWREHU6DIHW\,QIRUPDWLRQ<7' Number of Lost-time Injuries *All Lost Time Accidents are OSHA Recordable Other OSHA Recordable Injuries Number of Non-Recordable First Aid / Incident Number of Vehicle Accidents Number of Employees Trained *How many individual employees attended training Number of Training Sessions Held *How many safety training sessions we provided Class Attendance *How many seats were filled throughout all sessions This Month Year to Date This Month Year to Date This Month Year to Date This Month Year to Date This Month Year to Date This Month Year to Date This Month Year to Date 2FWREHU0RQWKO\6WDWLVWLFV /RVW7LPH None 26+$5HFRUGDEOH,QMXULHV Employee pulled muscle caused by pulling wire 1RQ5HFRUGDEOH)LUVW$LG,QFLGHQW Phase to Phase fault resulting in flash to employees face 9HKLFOH$FFLGHQWV PEC vehicle rear-ended third party in construction zone PEC vehicle rear-ended third party at traffic light / Attachment: Nov CEO_BOD Report CS 2013 (2518 : Corporate Services Report) Calculated as: Total number of injuries/illnesses that result in Lost Time or Restricted Duty x 200,000 man-hours worked 2 Packet Pg. 123 Completed Bertram T362 BR-WS 138kV Line Blockhouse 138kV Cap Lehigh T3 Addition T320 Hwy 32-Wimberley E. Babe Smith Purgatory Road Substation In Design Dec 10.7 55.8 0.12 92.5 Nov 1.5 49.4 0.03 57 0.09 62.9 57.5 5.4 Jan 0.09 72 62.2 6.8 0.09 88.2 64.6 8.2 May NEW LINE EXTENSIONS Circuit Switcher/MLSE New Barksdale Bullick Hollow Leander Blockhouse Completed Projects 0.04 95.5 64.3 3.6 Apr 0.09 70.7 63.0 6.6 July 0.04 58.7 61.7 2.4 Aug 0.08 62.3 62.5 4.9 Sep Design Pending In Design Ready to Build In Construction YTD Completions Total Projects 1 12 3 28 37 81 2013 DISTRIBUTION IMPROVEMENT PROJECTS 0.06 86.3 65.1 5.4 June Attachment: Operations Summary Report (October) (2494 : Monthly Operations Report) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER 432 600 906 771 774 797 825 799 613 715 Blanco T318 Reroute T329-T330 Reroute Mountain Top Bus Upgrade In Construction 0.05 89.4 61.4 4.6 Mar RELIABILITY (Forced) Feb SUBSTATION CONSTRUCTION PROJECTS Month SAIDI (min) SAIDI, Rolling 12 Month Total (min) SAIFI CAIDI (min) Operations Summary Report October 2013 Oct DECEMBER .10 139.6 72.3 13.4 7.A.4.a Packet Pg. 124 ERCOT Control Center Activity 0 0 0 0 0 2 2,602 17,473 Member's affected 125 11,334 For the month of October 2013 the outages affected in all 33,575 members. The total outage time was 2,072 hours, with a member outage time of 59,311 hours. 182 367 Weather Scheduled Equipment Outages Number of Outages Top Three Causes Attachment: Operations Summary Report (October) (2494 : Monthly Operations Report) Completed annual equipment operational cycling at four [4] substations---Rohr, Rutherford, Sattler and Seward Junction. Completed Operator lubrication/inspection on fifteen [15] substation distribution breakers. Completed Operator Maintenance and Insulating Medium tests on seven [7] 138KV breakers. Completed transformer and circuit switcher maintenance testing at Friendship and Lehigh. Completed distribution relay calibrations on eleven [11] 25KV breakers. Performed a complete 138KV Bus Diffential trip check at Fischer. Unique Events Advisory for Physical Responsive Capability < 3000 MW Watch for Physical Responsive Capability < 2500 MW Level 1 of Energy Emergency Alert (EEA) < 2300 MW Level 2a of EEA < 1750 MW Level 2b of EEA < 60 Hz Level 3 of EEA < 59.8 Hz (Rolling Blackouts) Note Of the 2860 poles rejected YTD, only 12 are "Priority Rejects". Average inspection/treatment cost per pole is $22.70 Osmose was pulled out of Junction due to deer season. They are currently working on GB130 in Liberty Hill. 15.7% 15.3% Comments 2,860 1,919 Oct. 18,164 Sept. 12,526 Pole Inspection Program Total Poles Inspected 2014 YTD Total Poles Rejected Percentage of Poles Rejected Operations Summary Report October 2013 7.A.4.a Packet Pg. 125 CONFIDENTIAL/CLOSED ITEM (Page 126 - 133) CONFIDENTIAL/CLOSED ITEM (Page 134 - 135) 7.A.4.d 5ROOLQJ0RQWK6$,',5HOLDELOLW\,QGLFDWRU <HDU ,QWHUUXSWLRQ6$,',([FOXGLQJ3ODQQHG7UDQVPLVVLRQ)LUH0DUVKDOODQG0DMRU:HDWKHU -DQ )HE 0DU $SU 0D\ -XQ -XO $XJ 6HS 2FW 1RY 55.6 54.0 52.9 49.8 49.9 48.9 46.6 45.2 46.1 44.0 43.0 38.1 45.0 42.6 43.5 44.0 37.4 39.2 40.6 40.6 41.3 41.4 43.6 38.0 42.8 41.7 45.0 46.9 52.0 51.7 51.1 50.7 49.4 57.5 62.1 61.4 64.3 64.6 65.0 63.0 61.7 62.5 72.3 'HF 44.9 41.3 55.8 80.0 70.0 SAIDI (Minutes) 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Jan Feb Mar 2010 SAIDI Apr May Jun 2011 SAIDI Jul Aug Sep 2012 SAIDI Oct Nov Dec Attachment: SAIDI Indicator for 2012-2013 (2494 : Monthly Operations Report) The following table and graph indicates the Statistical Interruption Time per Meter during a rolling 12 month period previous to and including the month indicated. This is also referred to as the System Average Interruption Duration Index or SAIDI. The number values represent Interruption Time in Minutes. The time period is October 1 through September 30 for the actual KPI factor. Interruptions Exclude Planned, Transmission, Fire Marshall and Major Weather. 2013 SAIDI Note: Platinum is 45 minutes per meter per year Gold is 52 minutes per meter per year Silver is 60 minutes per meter per year Packet Pg. 136 (QHUJ\8VDJHDQG$YHUDJH7HPSHUDWXUH 5ROOLQJ<HDU&RPSDULVRQ0RQWKO\ 700,000,000 100 3(&6\VWHP7RWDON:KQRQELOOLQJGDWD 600,000,000 90 550,000,000 500,000,000 80 450,000,000 400,000,000 70 350,000,000 300,000,000 60 250,000,000 200,000,000 50 150,000,000 100,000,000 40 50,000,000 Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Monthly KWH - 11/11 thru 10/12 Monthly KWH - 11/12 thru 10/13 Average Temperature - 11/11 thru 10/12 Average Temperature - 11/12 thru 10/13 Oct 0RQWKO\$YJ7HPS'HJUHHV)-RKQVRQ&LW\ 650,000,000 Attachment: Temperature (monthly) October 2013 (2494 : Monthly Operations Report) 7.A.4.e Packet Pg. 137 40,000,000 10/21/13 10/7/13 9/23/13 9/9/13 8/26/13 8/12/13 7/29/13 7/15/13 7/1/13 6/17/13 160,000,000 $LU7HPS 90 140,000,000 3(&6\VWHPN:K 80 120,000,000 70 60 100,000,000 50 3(&6\VWHPN:K 80,000,000 40 $LU7HPS 30 60,000,000 20 10 $YJ$LU7HPSHUDWXUHGHJUHHV)-RKQVRQ&LW\ 180,000,000 110 100 Attachment: Temperature (weekly) October 2013 (2494 : Monthly Operations Report) :HHN%HJLQQLQJ:LWK 6/3/13 5/20/13 5/6/13 4/22/13 4/8/13 3/25/13 3/11/13 2/25/13 2/11/13 1/28/13 1/14/13 3(&6\VWHPN:K 12/31/12 $LU7HPS 12/17/12 12/3/12 11/19/12 11/5/12 10/22/12 10/8/12 9/24/12 3(&6\VWHPN:KQRQELOOLQJGDWD 7.A.4.f :HHNO\3(&6\VWHPN:KQRQELOOLQJGDWDYV:HHNO\$YJ$LU7HPS Packet Pg. 138 7.B.1 !"!#$$ !# -"*.+ " #!.+ $"%! ' /, &'%! '/')+&'- 0 1',"&,' 23-"34+'0 &0 1 5/1) # # .,) # /&')6,/1&0 ,'+,.+' '.'+ 0 1',7)'&).0 '++1+8-"1'. ' && 9' &'++ '/1+0 , ). '/:'+'& )6,/80'+ .+0 ',&,' ' '9'',&9 +&8 ( %% )"$! ! *+,! # (-" ';/# ( 2!<4 %&'& (# )*+,+ Packet Pg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acket Pg. 140 '# Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) PECPerformancefor PEC Performance for October2012– September2013 2013 KPI Plan Results 7.B.1.a Packet Pg. 141 ч1.0 DaysAwayRestrictedDuty(DART) • • • • • • ч27 ч2.7 Total Case Incident Rate (TCIR) TotalCaseIncidentRate(TCIR) ч.08 ч21 ч2.1 Gold ч0.66 ч15 ч1.5 Platinum Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) Actual: 1.74 Result: Did not meet minimum target (<1.0) Reason: Slips, trips, and falls Days Away, Restricted Duty (DART) (10%) Actual: 2.76 Result: Did not meet minimum target (<2.7) Reasons: Slips, trips, and falls, strain/sprain injuries 10% 10% Weighting Total Case Incident Rate (TCIR) (10% weight) Silver Metric Safety 7.B.1.a Packet Pg. 142 ч10 ч1.0 SystemAverageInterruption System Average Interruption DurationIndex(SAIDI) ч 087 ч.087 Gold ч 075 ч.075 Platinum 20% Weighting Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) System Average Interruption Duration Index (SAIDI) (20%) • Actual: 1.04 • Result: R l Did not meet minimum i i target (<1.0) ( 1 0) • Reasons: An increase in the number of weather events. Silver Metric Reliability 7.B.1.a Packet Pg. 143 • • • • • • ч8.74 ч8.64 ч8.84 ч84 Platinum 10% 10% Weighting Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) Actual: 8.63 Result: Did not meet minimum target (>8.64) Reasons:. Gap in interaction score during first quarter; affecting average. Interaction Score (10%) Actual: 80 Result: Silver Reasons: The 2013 ACSI Satisfaction Score for PEC remained consistent. Customer Satisfaction Score (10%) ч82 ч80 ACSI SatisfactionScore(asreportedin theTSEServicesResidentialMember h TSE S i R id i l M b SatisfactionTrackingSurveyReport) InteractionScoresfromTSEServices ResidentialMemberSatisfaction TrackingSurveyReport Gold Silver Metric Member Services 7.B.1.a Packet Pg. 144 Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) • • • 10% Uncollectible Accounts Written off as a % of Operating Revenue (10%) Actual: 0.09% Result: Platinum Reasons: Decrease in Write Offs and an increase in operating revenue. ч0.18% 10% Weighting • • • ч0.22% Uncollectible AccountsWrittenoffasa ч0.26% %ofOperatingRevenue ч $405 ч$405 Platinum Total Controllable Costs per Meter (10%) Actual: $397.00 Result: Platinum Reasons: Decrease in Controllable Expenses and increase in active accounts. ч $410 ч$410 ч $415 ч$415 Total ControllableCostperMeter Controllable Cost per Meter Gold Silver Metric Financial 7.B.1.a Packet Pg. 145 ч310 ч300 ч320 ч 3 75% ч3.75% Platinum 10% 10% Weighting Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) • Actual: 341 • Result: Platinum • Reasons: Decrease in employees with an increase in number of meters. Average Meters per Employee (10%) OT and Double Time as % of Total Hours Worked (10%) • Actual: 5.76% • Result: Did not meet minimum target (<5.25%) • Reasons: Key drivers for increasing overtime included implementation and support of Enterprise Software System. ч 4 75% ч4.75% ч 5 25% ч5.25% OvertimeandDoubleTimeHoursasa Overtime and Double Time Hours as a %ofTotal HoursWorked AverageMetersperEmployee Gold Silver Metric Financial 7.B.1.a Packet Pg. 146 Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) 2013 Payout Percentage 7.B.1.a Packet Pg. 147 Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) • Correction to remove eligibly for those retiring in Plan Year – Remove Double Time Hours from the Total Overtime/Hours worked Calculation – Adjust Total Hours Worked to include exempt employees’ hours – Exclude overtime hours specifically allocated to Enterprise Software C Conversion/Improvements i / – Increase employees per meter to align with growth projections – Increased Controllable Costs Per Meter to Reflect the 2014 Proposed Budget • Financial – No Change • Member Services – Adjust SAIDI metric to better align with industry standard and performance • Reliability – No Change C a ge • Safety 2013 – 2014 KPI Plan Recommendations 7.B.1.a Packet Pg. 148 Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) NationalSAIDIPerformance 7.B.1.a Packet Pg. 149 Attachment: 2014KPIpresentation_nov2014 (2505 : 2013 KPI Results) What Questions do you Have? 7.B.1.a Packet Pg. 150 7.B.2 !"!#$ !"# (- . /'0"&0' '&&1 # $",1 %#&" ' 20 '(&" ) && *#%" .'0'1/'0311)43,1'. -"1'' 001,&0) # (5 +,-" # (-"6 &62# 7!+8 %&'& # ()*''+ ,&) Packet Pg. 151 ' 7.B.2 .&** +% /0&1 (*- &( /# 2023 245$.#&& &-6*($ 7,' &.! 0 & ' 2'&'&'- . /'0"&0' 79-"981'. # :# (79# (-"1'98 2&');02/&. 0'10,1' ','1 . /'0:)'&),. '11/1<'& 7, &# (-"1'') &' &'&& ' 2''/'. 3' &'11 '2/1. 0 ), '2='1'&);02< 70,)089,)+'# (-" 1' &' &&' )' 2&'&'&&<'& ),8'.>0,2..0 &' ) ', ?&'&& 0&'4''&'11'0'/')0' & ')1 /1/# (-"1''& 3..0,', . 1,5 %&'& # ()*''+ ,&) Packet Pg. 152 '# 7.B.2.a KEY PERFORMANCE INDICATORS Pedernales Electric Cooperative 2014 Plan Year Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) DRAFT Approved by Board of Directors November 18, 2013 Packet Pg. 153 7.B.2.a Key Performance Indicators ThepurposeoftheKeyPerformanceIndicators(KPI)istoprovideanobjectivemethodfor calculatingannualperformanceͲbasedbonusesforallemployees.Thesemeasuresareintendedto rewardallCooperativeemployeesfortheircontributiontotheCooperative’sgoalsandobjectives for2013Ͳ2014. 2. Plan Year TheCooperativemeasurementperiodcoincideswiththeendofthethirdcalendarquarterinorder toallowtimetogatherneededfinancialdatapriortopresentationtotheBoardforapprovalin NovemberandtoalignthetwoMemberServicesmetricstothedatesoftheindices.Accordingly, thePlancalculationperiodwillbefromOctober1,2013,throughSeptember30,2014.Calculation ofannualperformanceͲbasedbonuseswillbebasedontheachievementofthegoalsapprovedby theBoardofDirectorsasoutlinedbelow. 3. Safety Metric Total Case Incident Rate (TCIR) Silver Gold Platinum Weighting 2.7 2.1 1.5 10% DefinitionandCalculations: TotalCaseIncidentRate(TCIR)isdefinedasthetotalnumberofOSHAͲrecordableinjuries/illnesses (collectivelycalled“incidents”)thatoccurredthroughouttheCooperativebetweenOctober1, 2013,andSeptember30,2014.Thismeasureisonlyaffectedbyrecordableincidencesinwhichan injuryorillnessactuallyoccurred,andisnotaffectedbyothersafetyͲrelatedreportsthatdonot involveanactualinjuryorillness.Thisindicatoriscalculatedusingthefollowingformula: TotalNumberofOSHARecordableIncidentsX200,000 TotalHoursWorked Metric Days Away Restricted Duty (DART) Silver Gold Platinum Weighting 1.0 0.8 0.66 10% Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) 1. Purpose and Objectives 2 Packet Pg. 154 DefinitionandCalculations: DaysAwayRestrictedTime(DART)isdefinedasthetotalnumberoflosttimeandrestrictedduty injuriesthatoccurthroughouttheCooperativebetweenOctober1,2013,andSeptember30,2014. Thismeasureisonlyaffectedbyrecordableincidencesinwhichanactualinjuryresultsinlosttime orrestrictedduty.Thisindicatoriscalculatedusingthefollowingformula: TotalNumberofLostTime&RestrictedDutyInjuriesX200,000 TotalHoursWorked 4. Reliability Metric SAIDI (excluding planned, transmission, and major weather events) Silver Gold Platinum <1.1 < 1.00 < 0.9 Weighting 20% DefinitionandCalculations: TheSystemAverageInterruptionDurationIndex(SAIDI)isanindicatoroftheCooperative’sservice reliabilityasmeasuredbyitsoutagetimebetweenOctober1,2013,andSeptember30,2014.This indexexcludesplanned,transmission,andmajorweatheroutages.Thecalculationisasfollows: Sumofallmemberinterruptiondurations Totalnumberofmembersserved 5. Member Services Metric ACSI Satisfaction Score (as reported in the TSE Services Residential Member Satisfaction Tracking Survey Report) Silver Gold Platinum Weighting 80 82 84 10% DefinitionandCalculations: TheAmerican Customer Satisfaction Index isanindependentreviewof225leading companiesandthescorereflectsaweightedaveragedesignedtomeasureoverallcustomer satisfaction,memberexpectations,andactualperformanceinrelationtotheidealutility.Thefinal calculationfortheperiodbetweenOctober1,2013,andSeptember30,2014is: 2013Q4ACSI+2014Q1ACSI+2014Q2ACSI+2014Q3ACSI 4 Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) 7.B.2.a 3 Packet Pg. 155 7.B.2.a Metric Interaction Scores from TSE Services Residential Member Satisfaction Tracking Survey Report Silver Gold Platinum Weighting 8.64 8.74 8.84 10% DefinitionandCalculations: EachquartertheTSE Services Residential Member Satisfaction Tracking Survey Report comparesPECresultstoallcooperativesinthebenchmarkstudy(currentlymorethan40 coͲopsin16states).EachquartertheuniqueoverallPECsatisfactionscoreintheoutage,new service,callcenterandwalkͲincategorieswillbeaveragedforasingle,interactionscore.Thefinal calculationfortheperiodbetweenOctober1,2013,andSeptember30,2014is: 2013Q4+2014Q1+2014Q2+2014Q3InteractionScores 4 6. Financial Metric Total Controllable Cost per Meter Silver Gold Platinum Weighting $415 $410 $405 10% DefinitionandCalculations: TheControllableCostsperMetermonitorsthosecostsoverwhichtheCooperativehasthemost discretionarycontrol.Controllableexpensecategoriesincludedistributionoperations;distribution maintenance;consumeraccounts;consumerserviceandinformation;economicdevelopment;and administrativeandgeneralcosts.ThisindicatoriscalculatedfortheperiodfromOctober1,2013, throughSeptember30,2014,bythefollowingformula: TotalControllableExpenses AverageNumberofMeters/Month Metric Silver Gold Platinum Weighting Uncollectible Accounts Written off as a % of 0.26% 0.22% 0.18% 10% Operating Revenue Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) DefinitionandCalculations: ThisindicatormeasuresthepercentageoftheCooperative’selectricbillingsthatrelatestomember accountsthatcannotbecollected.ThisindicatoriscalculatedfortheperiodfromOctober1,2013, throughSeptember30,2014,usingthefollowingformula: 4 Packet Pg. 156 7.B.2.a TotalUncollectibleAccountsWrittenOff(lessRecoveries) TotalOperatingRevenue Metric Silver Gold Platinum Overtime Hours as a % of 5.25% 4.75% 3.75% Total Hours Worked Weighting 10% DefinitionandCalculations: Thisindicatorcomparesthetotalamountofovertimetothetotalhoursworkedduringtheperiod October1,2013,throughSeptember30,2014.Thismetricexcludesovertimehoursrelatedtoan EnterpriseSoftwareConversion.Itiscalculatedusingthefollowingformula: TotalOvertimeHours TotalHoursWorked Metric Average Meters per Employee Silver Gold Platinum Weighting 320 340 360 10% DefinitionandCalculations: Thisindicatormeasurestheaveragenumberofmetersforeachemployee.Itencouragesprocess efficienciesandmanagementofemployeeresources.ItiscalculatedfortheperiodfromOctober1, 2013,throughSeptember30,2014,usingthefollowingformula: AverageNumberofMeters/Month AverageTotalFullTimeEquivalentEmployees/Month 7. Calculation of Payout Afterthefinalresultsaregathered,thebonuspercentagetobepaidoutwillbedetermined multiplyingtheperformancelevelawardvaluebytheweightingofthatindicator.Thefollowingare theawardvalueforeachperformancelevel: SilverPerformance 2.0% GoldPerformance 4.0% PlatinumPerformance 6.0% Asanexample,iftheCooperative’sSAIDIis0.74hours/meter,itisconsideredtomeettheplatinum performancestandardforSAIDI.Thus,theoverallpayoutwouldreceive1.2%forthereliability metricusingthefollowingcalculation: Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) 5 Packet Pg. 157 (PlatinumPerformance)x(weightingfortheSAIDIindicator) or 6%x20%=1.2% Allmetricresultswillbetotaledtoobtainthepercentageofthetotalbonus.Thebonuspercentage wouldbeappliedtototalwages,whichincludesbasepay,overtimeanddoubletimethatwerepaid fortheperiodofOctober1,2013,throughSeptember30,2014.Noindividualbonusamountshall exceed$7,500.Tobeeligibleforabonus,anemployeemustmeettwo(2)requirements:(i)be employedbyPEConthedaytheKPIbonusispaidand(ii)haveworkedanytimeduringtheperiod fromOctober1,2013,throughSeptember30,2014. AdditionalFinancialIncentive: Asanadditionalincentivetoencourageexcellentfinancialperformance,anadditional1%willbe addedtothetotalpayoutpercentforeachofthefollowingmetricsthatreachtheplatinumgoal: x x Controllablecostspermeter MetersperEmployee Thisincentivehaspotentialtoadduptoanadditional2%tothetotalpercentagebonuspayout. Attachment: 2014 KPI_propsed_nov2013 (2508 : 2014 Key Performance Indicators and Methodology) 7.B.2.a 6 Packet Pg. 158