IXL Management System
BIXL-SM1771
SUPPLIER QUALITY ASSURANCE GUIDE
WOOD STREET, EAST GEELONG
VICTORIA, 3219 AUSTRALIA
Visit our web site on www.ixl.com.au
Page 1 of 14
Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
ABN 83 264 475 463
SUPPLIER AND QUALITY POLICY STATEMENT
Backwell IXL Pty Ltd shall restrict the sourcing and purchasing of all components, materials and
services to those companies that can demonstrate they have in operation a Business
Management System which meets or exceeds the following standards:-
ISO/TS 16949
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AS/NZS ISO 9001
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AS/NZS ISO 14001
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Local and International Industry Quality Standards
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Those standards that satisfy Backwell IXL Pty Ltd quality criteria.
It is expected that Suppliers shall remain responsible for their own quality standards and that all
products delivered into Backwell IXL Pty Ltd shall meet as a minimum, our specific quality level.
To enforce this expectation, Backwell IXL Pty Ltd Purchasing and Quality Assurance will approve
Suppliers on the basis of past quality history or survey to ensure their compliance to these
standards.
Backwell IXL Pty Ltd may waiver the need for surveys of those suppliers that can demonstrate
compliance to the above standards.
……………………………
Business Systems Manager (Q,E,H&S)
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Version: 4.0 (Current)
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Business Development & Engineering
Services Manager
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
PERFORMANCE ALWAYS
OBJECTIVE
To provide product and services into which quality is designed, built, marketed and maintained at
the most economical cost which allows for full customer satisfaction.
INTRODUCTION
The Supplier Quality Assurance Guide has been prepared in order to describe the fundamental
requirements to support IXL Policies. Adopting these policies and working together with Suppliers
and Contractors will result in continual improvements in both quality and productivity and
procuring the right product, of the right quality at the right price.
IXL recognises the rich source of manufacturing experience, technical ability, and development
ingenuity that resides with our Suppliers and Contractors and as such welcomes constructive
suggestions and actively encourages their early participation in product and service design and
development.
1.0 QUALITY ASSURANCE PLANNING
IXL acknowledges it has a part to play in assisting our Suppliers and Contractors to achieve
improved overall performance.
In order to provide the foundation for the consistent manufacture of quality products,
preventative methods are required to be planned into the quality program. IXL will work with
Suppliers and Contractors to improve their performance in the following areas:1.
2.
3.
4.
5.
6.
7.
8.
9.
Specification Feasibility
Process Review
Preparatory Design Analysis
Preparatory Process Analysis
Gauge Requirements
Control Plans
Statistical Process Controls
Problem Prevention/Solving
Environmental awareness
It is required that Suppliers and Contractors include the use of Process Control Plans, Failure
Mode and Effects Analyses and joint supplier-customer determination of significant
characteristics during the quality planning phase.
1.1 Supplier Development
IXL may use certain terms with which you are unfamiliar and will endeavour to restrict
terms to those found within the standards.
1.2 Initial Contact
Initial contact with IXL’s Quality Assurance will be triggered as a result of IXL’s
Purchasing Department requesting involvement in Supplier assessment.
1.3 Supplier Quality Survey
Should the need for a supplier survey be established, the survey will be conducted at a
mutually convenient time and will be conducted in accordance with those standards as
set out in the IXL Management System.
2.0 PRODUCTION PART APPROVAL PROCESS (PPAP)
A Production Part Approval Submission is a small quantity of parts that have been checked for
conformance to dimensional, material and test requirements and any other requirements
specified on IXL’s drawings/specifications for the Supplier’s approved drawings or
specifications.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
INTENT: The purpose of PPAP is to provide confidence that all engineering design record and
specification requirements are properly understood by the supplier and that the process has
the potential to produce product meeting these requirements during an actual production run at
the quoted production rate.
The supplier shall submit six (6) off tool production parts as approval samples for multiple
cavity tools, each cavity shall be treated as a stand alone tool and data is to be collected and
submitted from each cavity.
The number of samples may be varied by order or by the need to present sufficient statistical
evidence of process stability.
Production Part Approval samples will be required in the following instances:
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New parts
Changed parts (Design, Specifications or Materials)
New or modified tooling
Significantly changed process (PCP)
Change of manufacturing location
Change of source of subcontracted parts materials or services
2.1 Preliminary Process Capability
INTENT: The purpose of this requirement is to provide IXL with confidence that the
suppliers’ production process is likely to produce product that will meet requirements.
An example would be if the required specification is +0.2mm and the process is capable to
a range of 0.3mm; then the process is likely to meet specification provided the target value
is nominal.
The Supplier is expected to run preliminary production to draw statistical conclusions on the
stability and capability of the process. Runs of at least 300 parts are expected with Ppk =
1.67 or greater required at Production Part Approval submission. It is expected that the
Supplier will use a minimum of 25 sub-groups of four consecutive samples to establish
whether the process is statistically stable.
For short production runs of less than 300 parts, the Supplier is expected to
negotiate the need for checking fixtures, gauging control or minimum short run
process capability requirements with IXL. Alternatively, the preliminary date
requirement may be replaced by longer-term results from the same or similar
process with IXL concurrence.
The results of these requirements are to be reported on the Production part Approval
documentation.
A deviation will be required where the preliminary process capability study indicates
that the preliminary process capability index is below 1.67.
2.2 Sample Preparation
On completion of the initial pre-production run (normally 300 pieces) or nominated by IXL,
samples are drawn from this batch, measured, inspected and shipped to the particular
division for audit. The following documentation is to be sent with the parts.
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Part Submission Warrant
Dimensional Results
Material Test Results
Performance Test Results
Appearance Approval Report (where required)
Process Control Plan
Design FMEA (Where supplier has design responsibility)
Process FMEA
Process Capability Results
R&R Studies
Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
Production sample inspection data is to be reported as per PPAP. Sample inspection forms
listed in the appendix, alternatively, forms from the relevant reference manuals can be
used. These forms are to be shipped together with the sample parts to the purchasing
department as per instructions from the buyer. The supplier will retain a copy of each
report and representative sample including test pieces where applicable.
Failure to submit the appropriate documentation shall result in rejection of the samples
back to the supplier.
In the event of a sample rejection, re-submission shall be required. IXL purchasing shall
require an explanation from the supplier, together with an action plan outlining steps taken
to prevent re-occurrence.
2.3 Changes to Supplied Material
The Supplier, having received Production Part Approval, shall make no changes to the
components supplied to IXL (even if these parts are Black Box items to the Supplier’s own
design) until new samples are submitted and approved by IXL
3.0 DEVIATION
A deviation constitutes permission to supply materials, products or components that do not
fully comply with the drawing, specifications or standard sample.
The supplier shall apply in writing to IXL Purchasing giving as much background information
and shall state the extent of the sought deviation. This information shall include the date,
duration and the quantity of parts affected by the deviation.
If a deviation/concession is granted by IXL the supplier shall ensure that all items affected are
suitably segregated and labelled with a brake point tag stating the deviation/concession
authority number.
4.0 TRACEABILITY
In general terms, traceability implies marking and inspection recording of sufficient detail to
permit the recovery of the history of any specific batch of product or part.
The Supplier should ensure that inspection records, material records and products made for
IXL are available for assessment. For certain critical material, IXL may require the
establishment of flow traceability through all facets of the Suppliers processes.
IXL requires that all deliveries of products into our stores is identified with an inspection mark.
This mark is to be placed on the outside of all packages or containers and is not to substitute
for the normal product identification mark placed on the product itself.
5.0 SUPPLIER’S INCOMING MATERIAL
It is required that the Supplier establish a Management System element that verifies the status
of incoming material used in the manufacture and supply of products and services to IXL.
Where specified, all materials should be procured from sources approved by IXL and its
Customers. All materials used by the Supplier are to be free from the presence of hazardous
substances as specified in the Drawings/Specifications.
Hazardous Materials All relevant documentation must be supplied. eg Safety Data Sheets,
Material Handling Information and how to dispose of waste and or packaging.
6.0 DOCUMENTATION
6.1 Procedures
The Supplier shall develop, implement and maintain written procedures for ensuring
product quality.
6.2 Drawing and Change Control
The supplier shall maintain on file the latest Engineering drawings, deviations, and
specifications authorised by the IXL Engineer, ensuring that such documents are available
at the correct time and location for the suppliers product control.
Product changes requested by the Supplier shall have Divisional Engineering’s formal signoff on all relevant documents.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
6.3 Records
The Supplier shall prepare and maintain adequate product system records, including
inspection and laboratory test results, gauge and test equipment verifications and
calibrations. Retention of records should be in line with the standards specified in
ISO/TS16949 Quality management systems manual. The retention period of all records
relating to automotive supply, eg Toyota, Ford, GMH are as specified by individual
companies.
7.0 SUBCONTRACTING
The supplier shall not move the manufacture of IXL material from their premises to that of a
subcontractor without the prior approval of IXL Purchasing. A new production part approval
sample together with all required documentation prior to full approval of this move is required.
All standards and specifications apply to a third tier supplier.
8.0 CONTROL ITEM AND SIGNIFICANT CHARACTERISTICS
Control items are parts or characteristics identified by Engineering on drawings or in
specifications that require additional controls. Usually these items are those that affect vehicle
safety or legality.
Control item parts shall be identified by an inverted delta symbol ▼ Unique symbols identifying
safety and regulatory characteristics may, on drawings or specifications supplied through other
companies, be other markings such as “A” or “ADR”. These symbols are to be treated the
same as for inverted delta characteristics.
The producer’s process control guidelines and similar documents shall be marked with the
control item symbol to indicate those process steps that affect control significant
characteristics.
9.0 PROCESS CONTROL PLANS
A Process Control Plan is a document, which summarises the Supplier’s plan of action to
ensure quality on a particular part or family parts. Process Control Plans are to be prepared
and maintained for all new products, changed products or processes and all control items and
must be submitted at time of Production part approval submission with the sample inspection
report.
10.0 MANUFACTURING PROCESS CAPABILITY
Suppliers shall perform statistical studies on operations identified as control item or significant
characteristics.
It is required that suppliers perform a preliminary assessment of the potential of the process to
produce products within specification limits. IXL criterion for acceptable process potential is
1.67. On-going process capability must be 1.33 or better with an action plan clearly identifying
those steps to improve the process to 1.67.
Ongoing Process Capability: Is a long-term measure of statistical process control or process
performance. It differs from preliminary process capability by utilising data from a longer time
period so as to include all common causes of variation. The time required fro ongoing
capability evaluation depend on the time required for the sources of variation to vary
throughout their full ranges, but will typically be three to six months.
11.0 PRE-DISPATCH INSPECTION DOCK AUDIT
The supplier shall carry out all final inspection and testing in accordance with the Process
Control Plan and other documented procedures to confirm the conformance of the finished
product to specifications. No product shall be dispatched to IXL until the supplier has
satisfactorily carried out all necessary inspection and testing. The supplier shall provide if
requested documental proof of inspection and testing with each batch of products dispatched
to IXL.
Page 6 of 14
Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
12.0 NON-COMPLIANCES
Should issues of non-compliance arise as a consequence of the failure of products, services or
systems to meet the quality requirements of IXL it is required that the Supplier undertake some
formalised method of problem resolution.
It is recommended that the Supplier adopt methodologies similar to that used by IXL and
modelled on the automotive problem solving approach
Regardless of the method employed, the Supplier is required to take appropriate corrective
action to isolate IXL from the immediate problem.
Suppliers are required to consult IXL in this process and document their intention for long term
problem resolution to prevent re-occurrence. IXL may be contacted for further information on
this matter.
13.0 HANDLING, STORAGE AND PACKAGING
The supplier has total responsibility for ensuring that appropriate measures are introduced to
preserve product quality during process handling, packaging, and subsequent storage.
Packaging quality shall take into consideration shelf life criteria. Shipping labels are to be
Industry Standard labels and shall provide the following information:
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Part Number
Description
Quantity
Supplier
Date
Where a concession or deviation has been granted, an industry standard breakpoint label
identifying the deviation number or authority shall be attached to the shipping label.
All changes as outlined in Section 2.0 require breakpoint notification. Notification of the
change shall be sent to the buyer prior to shipment of product into IXL.
14.0 CONTROL OF BACKWELL IXL SUPPLIED PRODUCTS
The Supplier has total responsibility for maintaining and storage of all products supplied by IXL
and/or its Customers. This includes Tooling, Packaging and other Inspection Gauges. The
supplier shall have an established system to monitor and control these products against
deterioration and provide feedback to IXL in the event of loss or damage.
15.0 WARRANTY
IXL’s standard terms and conditions as outlined in the “Terms and Conditions of Trading” apply
to the warranty of material supplied to IXL unless specific changes are negotiated with IXL
Purchasing Department.
16.0 INDEMNITY AND INSURANCE
IXL standard terms and conditions as outlined in the “Terms and Conditions of Trading” apply
to indemnity and insurance unless specific changes are negotiated with IXL Purchasing
Department.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
BACKWELL IXL PTY LTD
PURCHASE ORDER GENERAL TERMS AND CONDITIONS
1.
PURCHASE ORDER ACKNOWLEDGEMENTS
Purchase Order acknowledgments must be returned promptly. Any queries must be raised
before proceeding to execute the order.
2.
ORDER NUMBER
The Order Number must appear on all Packing Slips, Bills of Lading, Packages, Invoices and
other correspondence in respect thereof.
3.
SETTLEMENT TERMS
Purchaser’s terms of settlement either in part or in whole will be those specified on the order.
4.
PACKAGING CHARGES
No charge shall be made for wrapping, packing, cartons, boxing, crating, or cartage unless
authority for such charge is expressly incorporated herein. All articles shall be suitably
packed or otherwise prepared for shipment so as to secure the lowest transport and
insurance rate and in accordance with carrier’s requirements. Packing slips shall be
enclosed with all shipments showing order number, part number, part name and quantity.
5.
DELIVERY
Specified requirements either as to quantity or time of delivery shall be deemed to be a
condition of the order, time is to be of the essence of the Contract.
6.
ACCEPTANCE
Purchaser shall not be bound to accept or pay for the goods or work if the goods fail to
conform to the specifications, drawings, samples or descriptions provided or any alteration,
amendment or adjustment thereto authorised in writing by Purchaser.
7.
REJECTION
Notwithstanding acceptance of delivery into store of any or all goods comprised in the order
or payment for same Purchaser after inspection may reject same by notification to Supplier
of defects or deficiency. Purchaser may return goods to Supplier at Supplier’s cost and risk
or may rework goods at Supplier’s cost in all things. Where terms of Purchase are other
than FIS Purchaser may when rejecting and returning goods debit Supplier with all costs of
transit and packaging charged to Purchaser for delivery of rejected goods.
8.
CANCELLATION
The Purchaser may cancel the order if Supplier at any time fails or is unable to comply with
terms identified on the order and contained in this Booklet. Purchaser reserves the right to
vary, modify or cancel the order if Purchaser’s Schedules varied in which event Supplier’s
claim is limited to actual cost incurred (excluding loss of profit) to date of variation,
modification or cancellation.
9.
INSOLVENCY
In the event of any suspension of payment or proceedings by or against either party,
voluntary or involuntary, in bankruptcy, or insolvency, or winding up for the appointment of a
receiver, trustee manager or any assignee for the benefit of creditors, of the property of
either party or for the appointment of a liquidation, the other party shall be entitled to cancel
the order forthwith.
10. PUBLICATION
The Supplier shall not without first obtaining the written consent of Purchaser in any manner
advertise or publish the fact that the Supplier has contracted with Purchaser for supply of the
articles mentioned in the order.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
11. PRODUCT RECALL
The Supplier by accepting this Order warrants that adequate provision has been made to
Product Liability and Product Recall costs, where it is agreed that the recall is a result of
failure of the Supplier to manufacture goods in accordance with the agreed specification.
IXL reserves the right to view details of this insurance coverage or funds provision on
request.
12. STAMP DUTY
If any, shall be payable by the Supplier.
13. PACKAGING
Goods shall be packed and packages shall be identified in accordance with IXL’s Supplier
Quality Assurance Guide.
14. BLUE PRINTS, TOOLS, ETC.
All tools, gauges, jigs and other equipment, and all drawings, blue prints and specifications
and other papers supplied without charge to Supplier by Purchasing and all or any such
items as above which shall have been purchased or manufactured by Supplier and for which
Purchasing shall have paid, shall be the sole property of IXL.
Payment for tooling shall be made upon approval of Production part approval, at which time
such tooling shall become the property of Purchasing, who will then arrange Insurance cover
at IXL’s expense.
Tooling shall be marked by the imprint of a metal stamp, by etching or by attachment of a
metal plate with the words ‘PROPERTY OF BACKWELL IXL PTY LTD. Each separate
section of tooling must be so identified.
Supplier shall maintain the tooling, without cost to IXL, through its productive life.
On completion or cancellation of this Order Supplier shall, when required to do so, deliver to
IXL all finished and unfinished work relevant to this Order and all such tool, gauges, jigs and
other equipment and all drawings, blue prints and specifications and other papers paid or to
be paid for as aforesaid.
All rights are reserved in connection with designs, drawings, fixtures and samples and such
designs, drawings, fixtures and samples or any substantial portion or description thereof are
not to be reproduced in any material form without IXL’s prior authority in writing.
15. TOOL MAINTENANCE
All tool maintenance performed by Supplier could influence dimensional characteristics of
the goods, new Production part samples must be submitted for approval, in accordance with
the requirements of the IXL “Supplier Quality Assurance Guide”.
16. TOOLING COMPLETION
Tooling completion date specified in Supplier’s quotation shall be adhered to.
17. WAIVER
Waiver by Buyer of any specific default or defaults by Supplier or failure by Buyer to cancel
this Order or any part thereof when right of cancellation arises shall not constitute waiver by
Buyer of any rights of Buyer under any of the terms and conditions of this Order arising
through any further or subsequent default by supplier whether giving rise to a right of
cancellation or a claim for damages.
18. ARBITRATION
In the event of any dispute arising hereunder the matter shall be referred to a sole arbitrator
whose decision shall be final. Such arbitrator shall be the President for the time being of the
Institute of Chartered Accountants in Australia or his nominee who shall have been at leat 10
years in practice and such arbitration shall be held at such a place or places as the arbitrator
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Version: 4.0 (Current)
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Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
shall appoint. The arbitration shall be reference under the laws for the time being in force
and relative to such procedure.
19. PATENT AND OTHER PROTECTION
Supplier shall indemnify, protect, and save harmless Buyer, its successors, assigns,
customers and users of his product by the reason of the sue of or sale of the articles hereby
ordered, against all actions or suits, at law or in equity, and from all damages, claims and
demands, for actual or alleged infringement of any Letters Patent, Registered Design,
Copyright or Trade Marks, where such infringement is a result of the Supplier’s conduct.
20. TECHNICAL INFORMATION DISCLOSED TO BUYER
Supplier agrees not to assert any claim (other than a claim for patent or design registration
infringement) with respect to any technical information, which supplier shall have disclosed
or may hereafter disclose to Buyer in connection with the goods covered by this Order.
21. RESTRICTIONS ON USE OF TOOLING, DATA ETC.
Supplier without having first obtained the approval of Buyer in writing, shall not use in the
manufacture of goods for any third party any of the dies, tools, gauges, fixtures, drawings
and/or specifications which are paid for by buyer or are supplied to Supplier by Buyer in
connection with the manufacture and sale by Supplier to Buyer of the goods covered by this
Purchase Order. This restriction applies even though Supplier ceases to make the goods for
the Buyer.
22. ASSIGNMENT
This Contract is not assignable by Supplier.
23. PRICING CONTROL
This Order is placed on the express condition that the prices set out do not exceed the
maximum prices at which the goods may be sold pursuant to any laws, regulations, rules or
ordinances, of the Commonwealth or of any State Territory.
24. RIGHT TO AUDIT
Where a firm or fixed price has not been established supplier’s pertinent records relating to
charges are to be made available, if required, for audit by members of Buyer’s audit staff.
IXL and its customers (or representatives) reserve the right to audit the manufacturing
process and systems employed by the Supplier at a mutually agreed time.
25. DRAWINGS & SPECIFICATION REQUIREMENTS
The goods supplied hereunder shall conform with any and all drawings and specifications
supplied by Buyer.
26. QUALITY ASSURANCE REQUIREMENTS
Supplier shall exercise quality control in accordance with procedures laid down in the
Supplier Quality Assurance Guide.
27. SAMPLES
Supplier shall supply to Buyer, in such numbers as Buyer may reasonably require samples of
the goods manufactured using production tools, for Buyer’s approval. These samples must
be accompanied by a ‘Sample Inspection Report’ as specified in the Supplier Quality
Assurance Guide.
28. MANUFACTURING CHANGES
Any change in the method of manufacture of the good or in the case of goods which are not
manufactured entirely by reference to technical data furnished to Supplier by Buyer any
change in the design thereof, which is likely to affect the quality, function or performance of
the goods shall not be made effective on any such goods delivered to Buyer until Buyer has
approved samples manufactured in accordance with such changed method of manufacture
or according to such changed design.
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Version: 4.0 (Current)
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Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
29. IMPORTED CONTENT
In accordance with the Federal Government Local Content laws
30. PACKAGING & QUALITY SPECIFICATIONS
Supplier hereby acknowledges as having received the IXL Supplier Quality Assurance
Guide.
31. TOOLING AIDS
The tooling aid supplied to you by IXL and applicable to the part/s shown on this purchase
order shall remain in your possession, under your control and kept in goods order and
condition until the end of the contract to supply the part/s.
If the tooling aid is required to be returned to IXL you will be advised prior to the expiration of
the contract.
32. CAPACITY
This order is based on Vendors representation that the production capacity of plant and/or
tooling or processes are fully capable of meeting the quality requirements on a consistent
basis and adequate to cope with any quantities which the Purchaser is likely to require.
33. PRODUCTION PART APPROVAL SUBMISSION
Supplier accepts full responsibility for any parts produced whether delivered or undelivered
for which Production part samples are rejected.
Production part samples to be supplied free of charge.
34. PRODUCT CHANGES
After approval of “Production Part Samples” by IXL no changes which affect:
 Functional operation
 Interchange ability
 Life
 Clearance
 Installation
 Materials
Sources of components and/or materials may be undertaken for any part, unless submitted
to and approved by IXL prior to introduction. Supplier to provide supporting documentation
that items (a) through (g) is not adversely affected.
In the event of non-compliance with the above IXL reserve the right to:
 Direct that such changes are rescinded
 Reject shipments incorporating such changes.
 Transfer Warranty and associated costs resulting from such changes, to the Supplier.
35. PRICE REVISION
Supplier hereby agreed to notify IXL of any proposed revision to the price/s at least 30 days
prior to the effective date.
Such revisions may be claimed only after acceptance by the Purchaser and as applicable
will be reflected in an amendment to this order.
36. ACCOUNTING
A monthly statement must be mailed to the Accounts Department showing the monthly
invoicing applicable to this purchase order.
Supplier understands and agrees that invoiced prices will be supplier’s prices, as published
for general use, and in effect at time of shipment, subject to any discount as constrained
herein. Such prices are subject to review and audit verification of accuracy, by Purchaser as
necessary. Supplier shall upon request make available to Purchaser such published prices
and appropriate records supporting amounts invoiced.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
SUPPLIER’S WARRANTY POLICY FOR GOODS AND
SERVICES SUPPLIED TO BACKWELL IXL
1.
EXTENT
The Supplier warrants products sold by it will meet the applicable IXL product specifications
as specified in the Contract and will be free from defects in material and workmanship
The supplier’s responsibility with regard to these warranties shall be the replacement of
credit of the purchase value, the payment of all labour charges and net costs, handling
charges as agreed to by both parties and all associated freight, of any defective product or
component part which occurs under conditions of normal installation, use, and service.
2.
EXERCISING WARRANTY
The responsibility for determining whether a product or component part is eligible for
warranty or non-warranty service rests with the Authorised Dealer or Distributor in the first
instance. IXL reserves the right to request proof of warranty and reject the claim upon
assessment of this proof should the conditions of warranty not be met.
3.
CONSEQUENTIAL LOSS
IXL shall not be liable in any respect for consequential loss or damage or personal injuries
arising out of the failure of any product or component parts to operate properly.
4.
EPIDEMIC DEFECT
Epidemic defect shall be deemed to mean “a common defect occurring in the product or
component parts in any one or more shipment where the ratio of defects to supplied parts
exceeds the agreement between the Suppliers of said parts and the Customer”.
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Version: 4.0 (Current)
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Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
REFERENCES
1. QS-9000 Advanced Product Quality Planning and Control Plan (APQP), Reference Manual.
2. QS-9000 Measurement System Analysis (MSA), Reference Manual.
3. QS-9000 Statistical Process Control (SPC), Reference manual.
4. QS-9000 Production Part Approval Process (PPAP), Reference manual.
5. QS-9000 Failure Mode & Effects Analysis (FMEA), Reference Manual.
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron
IXL Management System
BIXL-SM1771
APPENDIX
Document Samples List:
Part Submission Warrant
Dimensional Test Results
Material Test Results
Performance Test Results
Appearance Approval Report
Supplier Quality Questionnaire
Supplier Environmental Questionnaire
Process Control Plan {PCP}
Potential Failure Mode and Effect Analysis {PFMEA}
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Version: 4.0 (Current)
Issue Date: 20/12/2012
Authorised By: Mark Herron