Sunshine Welfare Action Mission Mr Ricky Pek Gek Thoo, President Mr Robert Ong, Honorary Secretary Mr Keith Lee, Executive Director Mr Alan Chen, Public Relations Officer Ms Alicia Wong, Marketing Officer • Notice of 18th Annual General Meeting 2 • Foreword from the President 3 • Foreword from the Executive Director 4 • Management Committee & Organization Chart 5 • Operations Review 7 • Administrative Support 21 • Operational Support 25 • Community & Volunteers 27 • Donors & Sponsors 29 • Financial Statements 34 1 2 Notice is hereby given by the Management Committee that the Eighteenth Annual General Meeting of Sunshine Welfare Action Mission will be held on Sunday 23rd September 2007 at 10.00am at No. 5 Sembawang Walk, Singapore 757717. Agenda 1. 2. 3. 4. 5. 6. Appointment of the President To confirm the Minutes of the Seventeenth Annual General Meeting held on 17th September 2006. To consider matters arising from the Seventeenth Annual General Meeting held on the 17th September 2006. To receive and, if approved, pass the Annual Report of the Society for the financial year ended 31st March 2007. To receive and, if approved, pass the Balance Sheet and Statement of Accounts of the Society for the financial year ended 31st March 2007. To transact any other business in accordance with the Society’s Constitution. Dated this 1st August 2007 By Order of the Management Committee Sunshine Welfare Action Mission Robert Ong Honorary Secretary 3 I am pleased to inform you that our 50-bedded dementia ward in the newly completed building named SWAMI-ELDERLINK situated next to SWAMI Home, opened its doors to the first clients in March 2006. It provides specialized residential dementia care. Our management and professional care staff who were looking forward to the opening of this new service were full of enthusiasm to experience caring for the dementia residents. Caregivers who walked into the new dementia ward were very impressed with the setup and the 50 beds were taken up within a short time. With the completion and opening of SWAMI-ELDERLINK, SWAMI is now able to provide a one-stop integrated care service for the elderly against the backdrop of ageing population in Singapore society. Our support services for the elderly come in the forms of: Home Help Provides services like meals delivery, personal care hygiene, housekeeping, laundry and escort for medical appointments. Home Medical and Nursing Care Provides home medical consultations and treatments and home nursing care and training of caregivers. Day Rehabilitation Improves and maintains functional abilities of elderly with physical dysfunction through rehabilitative programmes such as physiotherapy and occupational therapy. Dementia Day Care Provides rehabilitative and social activities for elderly with dementia. Residential Care Provides residential facilities and nursing care for the elderly sick who can no longer remain in their own homes. In SWAMI, we have a 190-bedded geriatric residence and another 50-bedded dementia residence. Looking forward, our strategic directions would be to consolidate all our services. Staff development, good patient-staff relation and maintaining a good standard in delivery of quality services to our clients will be our key focus. In addition, we will intensify our outreach programmes in order to bring our community-based services to doorsteps of the needy elderly in the community. I would like to thank all our donors and volunteers for their continuous support and trust they have placed in our Board. We remain committed to serve the needy elderly in our community and to abide by the principles of good board governance to protect the interest of our stakeholders. Last but not least, I thank my fellow Board Members for their invaluable advice and to our dedicated management team and staff for their contributions. Ricky Pek President 4 SWAMI Elderlink with its completion and full operation in early 2006, has delivered its new service of 50-bedded dementia residential care and expanded daycare and rehabilitative therapy department. With the expansion and improved rehabilitative equipments, we are able to extend our service to more beneficiaries and this has resulted in a higher rate of clients’ physical maintenance and recovery. FY2006-2007, we experienced an increase in staff participation in training & development, which has benefited the organization’s growth, with their innovative suggestions for improvement projects and activities with the elderly. We will continue to groom and upgrade enthusiastic staff with new skills and knowledge for the betterment of the staff, our beneficiaries and the organization. In line with the emphasis of Corporate Governance, SWAMI management committee has relentlessly placed good practices in internal control, financial & accounting management. We continuously challenge ourselves to be financially responsible and prudent so that every donated dollar is being utilized wisely and reaps benefits for the less fortunate. I would like to express gratitude and appreciation to our Board members, foundations, corporate organizations, partners in the various ministries, donors and volunteers that lent us their support in FY2006-2007. Last but not least, I wish to salute all the staff of SWAMI Home for a wonderful job done in FY2006-2007. Together, we will excel in providing higher level of service to our beneficiaries. Keith Lee Executive Director 5 Mr Ricky Pek Gek Thoo Mr Yap Boon Phye President Committee Member Chairman of Fund-Raising Sub-Committee Chairman of MediFund Sub-Committee Chairman of Steering Committee for ISO Certification Chairman of Finance Sub-Committee Chairman of Steering Committee for Strategic Planning Mr Robert Ong Kim Choon Mr Robert Lim Tok Hooi Honorary Secretary Committee Member Chairman of Building – (Interior Design, Furniture & Equipment) Sub-Committee Chairman of Support Services (Administration) Sub-Committee Chairman of Support Services – (Editorial) Sub-Committee Chairman of Admission Sub-Committee Mr Low Chang Yee Mr Ramon Quek Cheng Lock Honorary Treasurer Committee Member Chairman of Building – (Landscape & Herbal Garden) Sub-Committee Chairman of Direct Services – (Community-Based Services) Sub-Committee Chairman of Direct Services (Holistic Care) Sub-Committee Mr G. Balasubramaniam Mr Keng Lim Committee Member Committee Member Chairman of Support Services – (Facilities Management) Sub-Committee Dr Irene Khoo Bee Keng Mr Lim Bin Teck Thomas Committee Member Committee Member Chairman of Direct Services (Nursing & Medical Services) Sub-Committee 6 Management Committee Executive Director Residential Care CommunityBased Services Support Services Geriatric Wards Home Help Rehabilitative Therapy Dementia Wards Home Nursing Facilities Management Home Medical Food & Beverage Home Physiotherapy Administrative Dementia Day Care Finance Day Rehabilitation Human Resource Public Relations 7 With a holistic approach, our pool of nursing staff not only provides nursing care, but also sees to the psychosocial needs of our patients. Over time, our staff members have established close rapport with our residents and their families. RESIDENTIAL CARE & DEMENTIA CARE Residential Care forms the biggest department in SWAMI. With 240 beds for both males and females, we are committed to the needs of the sick elderly, the disabled, and the destitute. Profile of residents (Total = 236) As at 31 Mar 07 Gender Age Ethnic group Subsidy level Resident Assessment Form (RAF) Categorization Male Female <60 60-64 65-74 ≥75 Chinese Malay Indian Others 0% 25% 50% 75% 75% (MFEC) Cat I Cat II Cat III Cat IV 137 99 33 26 62 115 194 19 22 1 10 9 46 95 76 0 23 115 98 Our main priorities are to ensure that the needs of our residents are met, and that they are comfortable and contented. For example, nurses bring residents every morning to the garden for a dose of sunlight, and to enjoy the fragrance of the herbs. Close collaboration with regular volunteers has enabled our residents to be reminded of the activities they used to do in the community. Residents get to go to watch movies, eat at hawker stalls, go to parks, and even shop at the nearby supermarket. Reminiscence therapy is one activity, which we have adopted and initiated for our residents. It has been found to be especially useful for our residents with dementia. As such, a room in the Dementia Ward has been decorated and dedicated for this form of therapy. This room is utilized by the residents on a weekly basis, where a volunteer will conduct the therapy by showing items 8 from the past (like a gas stove or a charcoal iron) to the residents. In this way, they will be reminded of past experiences and would be more open to share these experiences with everyone. This therapy has been very well received as the quieter and more reserved residents have gradually opened up to share their past experiences with the rest. Establishing a conducive and interactive living environment for the residents has been the main focus this year. Massive efforts has been put into creating more social activities for the residents. One of these activities is the opening of the SWAMI Mama Stall – “ 阳 光 小 店 ” (Pronounced as Yang Guang Xiao Dian which translates into “Sunshine Shop”). This stall sells tidbits, beverages, cakes and ‘kuehs’ that residents seldom have the opportunity to eat, compared to when they were living in the community. This is a joint effort by the social workers as well as the occupational therapists and nurses. It aims to bring these residents closer to the community and develop their capability to manage money. Presently, this SWAMI stall has become a significant event that residents eagerly look forward to every fortnight. Towards the end of 2006, an in-house Pharmacy service was implemented. This benefited the elderly as medicine prescribed by the doctors were immediately supplied, thereby cutting down on the waiting time in getting medicine from the hospital/polyclinic. With consistent rehabilitation provided by our team of physiotherapists and occupational therapists, the residents’ functional capabilities improved tremendously. To enhance the care we provide, our integrated framework is supported by a resident medical officer, a geriatrician, a psycho geriatrician, a pharmacist, a podiatrist, a rehab specialist, a speech therapist, and a dietician. Our residents have gained from the care provided by these professionals as they are not charged. Our staff and the geriatrician meet regularly to discuss the medical, social & psychological needs of our residents. Together with the monthly talks by the geriatrician, our staff members are encouraged to continuously upgrade their skills and knowledge. We have also included something different to promote staff learning. Initiated by the social workers, nurses conduct educational sharing twice a month amongst their colleagues. Some of the topics include geriatric problems, psychiatric illness, activity and therapy for the elderly, and a staff wellness programme. This programme increases the self-esteem of our staff, especially for the health attendants. It also encourages them to further develop their knowledge and skills. 9 DEMENTIA DAY CARE CENTRE Statistics for FY 2006/2007 Total no. of referrals 42 New cases 17 Discharge 16 Death 2 Total no. of clients 56 served Average total clients in 37 register Total no of attendances 6555 Average daily 25 attendance Of the 42 referrals received, only 17 (42%) were accepted to the programme. This is because of the following reasons: 1. Applicant’s strong refusal to attend. These applicants usually suffer from mild dementia and are still able to make their own decisions. 2. Family members prefer the person with dementia to be looked after at home by a maid or by family members. All clients accepted are put on a programme of activities to keep them occupied and active. These planned activities help maintain and develop existing skills for people with dementia during the day within a safe environment. About 92% of clients participated in some form of therapeutic activities. The remaining 8% with moderate to severe conditions, preferred to sit and watch TV programmes or wandered about in the centre. 19 clients with behavioral problems were identified for improvement in social behaviour. Of the 19 clients, 17 (89.5%) showed improvement in their social behaviour after completing a six-monthly review that focused on intervention strategies which can be used to manage behavioral problems. 10 12 caregivers were given the ‘Caregiver Satisfaction Questionnaire’ (CSQ) with regards to support and information on dementia caregiving. The section on support in the CSQ includes caregivers having more time to attend to important and essential things, feeling less stressful and being able to take care of their loved ones better. The section on Information includes whether the centre is able to help them to better understand the condition of their loved ones, to equip them with the knowledge and skills to care for their loved ones with dementia and whether the centre updates them about the condition of their loved ones regularly. Caregivers taking the CSQ have to respond on the following scale: Strongly Disagree, Disagree, Neutral, Agree and Strongly Agree. For the section on the support provided, the following feedback was obtained: 9 for ‘Agree’ and 3 for ‘Strongly Agree’. For the section on information, the following feedback was obtained: 3 for ‘Neutral’, 7 for ‘Agree’ and 2 for ‘Strongly Agree’. Profile of registered clients (Total = 38) As at 31 Mar 07 Sex Age Ethnic group Subsidy level Male Female <60 60-64 65-74 ≥75 Chinese Malay Indian Others 0% 25% 50% 75% 75% (MFEC) 15 23 4 3 6 25 31 5 2 0 14 1 8 13 2 11 DAY REHABILITATION CENTRE The Day Rehabilitation Centre provides continuing rehabilitative therapy to the elderly after they have been discharged from the hospital. We provide active and maintenance rehabilitation, complemented by social activities. On 25 February 2006, we shifted to the new Day Rehabilitation Centre in Elderlink. With the amount of space quadrupled, the new centre provides a more comfortable environment to the clients, which is beneficial for their movement and therapy. Profile of registered clients (Total = 44) Statistics for FY 2006/2007 Total no. of referrals 36 New cases 23 Discharge 21 Death 0 Total no. of clients 65 served Average total clients in 44 register Total no of attendances 6477 Average daily 27 attendance During FY 2006/2007, there was an increase of 7.9% in the average daily attendance. As at 31 Mar 07 Sex Age Ethnic group Subsidy level Male Female <60 60-64 65-74 ≥75 Chinese Malay Indian Others 0% 25% 50% 75% 75% (MFEC) 23 21 12 5 9 18 32 5 7 0 7 5 15 15 2 12 9 16 11 Hospital referrals or other sources ICS referrals Walk-in cases For FY2006/2007, we received a total of 36 referral cases from our potential referral sources. However, only 23 cases were successfully registered into our service. This is an average of two new registered cases per month. With effect from October 2006, Integrated Care Services (ICS) was appointed by the Ministry of Health to consolidate all the referrals from various hospitals prior to referring them to the nearest Day Rehabilitation Centre. Hence, 30.6% of the referrals were from ICS. Besides the intensive therapies (occupational therapy and physiotherapy), the centre also provides some social and recreation activities, like karaoke, a mini-Olympics programme, art and craft lessons and cooking sessions. Clients are given the opportunity to share their interests and improve their social skills through these activities. 13 HOME HELP SERVICES As we enter our seventh year of operation, SWAMI Home Help Services Department has managed to uphold commendable service quality in providing domestic assistance, medical escort and personal grooming to homebound needy elderly persons. To address the prevailing service gaps within the community care sector, the Ministry of Community Development, Youths, and Sports (MCYS) and the National Council of Social Services (NCSS) went further to aid our service to extend home help assistance to needy homebound patients who do not meet the admission criteria. With ten home-helpers, the service runs daily including Sundays and Public Holidays. We serve 143 (as at 31st March 2007) needy homebound patients. This has provided respite to more than 70 caregivers who are mainly low-income earners who are not able to employ domestic helpers to attend to the needs of the patient. The profile of our home help users includes more than 85% elderly persons and consists mainly of multiple service users. Most home help users receive meals-on-wheels and medical escort assistance. Only 4% of the users receive personal grooming assistance and 16% receive housekeeping assistance. Home help users are provided these services at a minimum charge and some users are not even charged. With this assistance, homebound patients’ basic needs of daily living are met. This enables them to continue to live in the community and not resort to institutional care. Based on evidence taken from service utilisation statistics over the years, there has been a consistent need for meals-on-wheels and medical escort assistance. With greater community outreach efforts to instil service awareness and a growing need for these services, it is anticipated that user numbers will increase significantly, putting strain on the current available resources. It is definitely essential to nip this issue in the bud, so as to better cater to the needs of the increasing numbers of users. Profile of clients (Total = 143) As at 31 Mar 07 Gender Male Female Age <60 60-64 65-74 ≥75 Ethnic group Chinese Malay Indian Others Subsidy level 0% 25% 50% 75% 75% (MFEC) Services Meals-On-Wheels Medical Escort House Keeping Personal Grooming 82 61 36 18 49 40 113 15 11 4 1 4 15 90 33 No. of users 93 94 26 6 14 Meals-On-Wheels Assistance Meals-On-Wheels assistance is provided to homebound patients who do not have the ability to cook for themselves. 93 clients received this service as at 31st March 2007. Most clients commented that they were satisfied with the meals and this had helped them tremendously as they are not able to cook for themselves. The menu is prepared by our cook and approved by the dietician. The standards of the meals are kept high in order to provide patients nutritious food. Food is packed hygienically using disposable plastic containers and is kept warm by keeping them in airtight insulators before delivering to the patients. Medical Escort Assistance As most of our users are referred by the hospitals during discharge planning, they are required to attend medical follow-ups regularly to ensure effective maintenance of their health. 94 clients received medical escort assistance as at 31st March 2007. Due to very busy escort schedule, there have been occasional days when the department has not been able to cater to all users using our own vehicles. In order to meet the needs of our users whose medical appointments are important, the department has outsourced transportation to private ambulance at times. Taxis have sometimes been utilised as well to help escort our users to the hospitals or polyclinics for their medical appointments. House Keeping Assistance House keeping assistance is usually rendered to homebound elderly persons who are staying alone and who are not able to carry out daily housekeeping tasks to maintain hygienic conditions for healthy living. 26 users require this assistance and it is our goal to reach out to more homebound or semi homebound elderly persons staying alone, usually in a one or two room flat, so that their home conditions can be improved. Personal Grooming Assistance Assistance for personal grooming is given to mostly wheelchair-bound or bed-bound patients. At the end of FY 06/07, we have 6 patients requiring this assistance. Trained home-helpers are deployed to carry out the personal grooming so that careful handling of the patients can be achieved without causing harm to them. Privacy of the patients is strictly observed so as to maintain, as much as possible their dignity. Future Goals We hope to reach out to more needy elderly persons who are suffering quietly in the community. Outreach activities will encompass a major portion of our work for the next financial year, so as to facilitate better community awareness of Home Help Services and its use. This is on top of our continuous effort in improving our administrative work processes. 15 HOME MEDICAL In FY 2006/2007, SWAMI Home Medical & Home Nursing Team continues to provide services to client that requires it. With our services, clients are cared for in the community for as long as possible. As the saying goes “There is no place like home”, Home environment plus tender loving care will enable patients to recover faster. Profile of clients (Total = 39) As at 31 Mar 07 Gender Age Ethnic group Subsidy level Male Female <60 60-64 65-74 ≥75 Chinese Malay Indian Others 0% 25% 50% 75% 75% (MFEC) 18 21 5 4 13 14 28 3 7 1 4 1 9 15 10 Some of our clients who after means testing, though fall under the 75% subsidy, still could not pay their fees. SWAMI provided financial help for these clients. As of March 2007, we have 39 home medical clients whereas in FY 2005/2006 we have 55 clients. This drop is due to the demise of our 21 clients and the improvement in conditions of 17 clients. In FY 2006/2007 our doctor made a total of 76 visits for the 39 clients. 16 HOME NURSING In FY 2006/2007, the Home Nursing team made a total of 574 home visits to clients’ homes as compared to 316 in FY 2005/2006. Profile of clients (Total = 39) As at 31 Mar 07 Gender Age Ethnic group Subsidy level Male Female <60 60-64 65-74 ≥75 Chinese Malay Indian Others 0% 25% 50% 75% 75% (MFEC) 21 18 6 4 15 14 29 3 6 1 4 1 6 17 11 The procedures that are done by the nurses consist of: 1) Changing of ryles tubes 2) Changing of urine catheter 3) Change of wound dressing 4) Blood pressure and glucose monitoring 5) Care giver teaching Besides rendering our professional services, our care staff also give them a listening ear and assist them in some errands as most of our clients live alone. Our team of nurses has gone for wound management course. With the added knowledge they acquired, they are able to apply to the management of the client’s wounds. We have seen 99% of our client’s wounds healed within one to three months. (These clients, beside their wounds, have other medical problems like diabetes, heart disease, blood circulation problems and etc.) Both the clients and our nursing team were very pleased with the speedy recovery. 17 REHABILITATIVE THERAPY The Rehabilitative Therapy (RT) Department is made up of two independent yet client-focused teams. The two teams, Physiotherapy and Occupational Therapy, provide distinct services that together combine to offer a holistic approach to patient rehabilitative care. The RT Department is responsible for supporting residential care, dementia ward, day rehabilitation and dementia day care clients’ needs. The Physiotherapy group also provides a home-physio service to external clients, filling a need in the community for assisted at-home physical therapy. Residential care patients are treated on a daily basis from Monday to Saturday. These sessions are in the morning, and approximately 50 active patients are treated daily. This number is based on client numbers, manpower available and the capacity of the Physiotherapy treatment room. Each active patient is treated at least twice per week. The types of treatments and exercise offered for these patients include the following: assisted gait training, stationary bicycles, weights and pulleys, staircase, tilt table, hot packs treatment, massage, paraffin wax treatment, ultrasound. In addition to active residents, approximately 17 passive patients are treated daily. All patients who receive passive treatment are able to have oneto-one therapy given daily by one of the physiotherapists. Physiotherapy The physiotherapy team spends six days a week servicing clients from both residential care and day care. All clients have specific needs, so treatment plans must be tailored to suit them. There are three physiotherapists assisted by two therapy aides on staff, to ensure that all patients receive the individual care provided. 18 There has been an increase in the number of day-care clients who are treated during our afternoon sessions. We are now seeing approximately 30 day-care and 30 dementia day-care clients daily. The graph shows a comparison of the average number of patients taken care by the team in the FY 2005/2006 and FY 2006/2007. 60 50 50 50 40 30 30 20 17 20 30 30 20 10 0 RC (Active) RC (Passive) FY 2005/2006 Day Rehab (Active) Dementia Day (Active) FY 2006/2007 Overall we are now seeing a larger number of clients than ever before. This is due to the expansion of the Elderlink wing of SWAMI Home, which allows for a total number of 237 residents, up from 190 last year. The capacity to provide for day-care clients has also increased. For all our residential clients there are specific goals which we hope as indicated in their individual treatment and rehabilitation plans. For each patient, the minimum acceptable percentage of goals which are to be met has been targeted at 5%. Currently this target is being met or exceeded in 53% of all patients. TTSH Rehabilitation MD Specialist This year we have been very pleased to continue our firm partnership with Tan Tock Seng Hospital, and have welcomed a visiting specialist twice monthly. The specialist is able to see five clients who are in need of intensive-rehabilitative care that is currently outside the capabilities of SWAMI Home. Home Physiotherapy An additional service provided to the broader community area is the Home Physiotherapy Service. Through this service, we are able to help in-need clients who cannot attend day care services. Since the service began, the team has taken care of 37 clients. The service is currently provided to 14 clients staying within Sembawang town council area. The provision of this service has been made possible as a result of grants received from the Lien Foundation. 19 REHABILITATIVE THERAPY Occupational Therapy During FY 2006/2007, the Occupational Therapy (OT) Section has had several programmes of activities that allowed group participation from Residential Care residents, Dementia Ward residents, Dementia Day Care and Day Rehab clients. Furthermore, this section developed a programme of daily activities for each support service as mentioned above. The goal is to encourage residents and clients to interact and participate in groups and other social activities rather than doing only one specific activity. Besides the activities previously implemented by the OT section, the following additional new activities were also put into action: Cooking and vegetable peeling activities for the Residential Care and Dementia Ward residents. Reminiscence activity for Dementia Ward residents. Sensory Stimulation Activities (e.g. fruit tasting, smelling, stereognosis) Money Management for Dementia Day Care. Make-up Day for female residents and clients with the staff. 20 Some Dementia Ward residents (about 4-6 randomly chosen residents) have been scheduled to join the Dementia Day Care clients’ OT activities for an hour in the afternoon every Monday, Wednesday and Friday. This is to allow these residents to interact with community-based clients. It has been found that some of the residents responded well during the interaction by participating in the activities scheduled for that hour. 200 178 138 150 100 81 49 50 0 FY 2005/2006 Individual activities FY 2006/2007 Group activities A comparison of the participating figures from FY 2005/2006 and from FY 2006/2007 shows that OT has successfully encouraged more participation in groups and other social activities. 21 STAFF TRAINING & DEVELOPMENT For SWAMI Home, it is vital for its staff to undergo constant upgrading of skills and knowledge. Staff members are sent for training courses, workshops and lectures conducted by various institutions and organizations, as listed below: Essential of Gerontology [Alexandra Hospital] Osteoporosis in the 21st Century: A Holistic Approach [Alexandra Hospital] Orientation to Dementia [Alzheimer’s Disease Association (Singapore)] World Alzheimer’s Disease Association [Alzheimer’s Disease Association (Singapore)] Stroke Rehabilitation of Older Persons [Association of Community Aged Care Physicians, Singapore (ACAPS)] Implementing and Evaluating Work – Life Strategy [Brainergy International] Living with Parkinson’s Disease [Changi General Hospital] Training Workshop on NS Men Payment [DXS-NPC] Eldercare Skills Course – Rehabilitative Care [Home Health Care Association] Advanced Taxation [Institute of Certified Public Accountants of Singapore (ICPAS)] Audit and Assurance [Institute of Certified Public Accountants of Singapore (ICPAS)] Business Analytics and Reporting using Excel [Institute of Certified Public Accountants of Singapore (ICPAS)] Superpay Training [Integra 2000] Superpay Year-End Workshop [Integra 2000] Training Exercise on Flu Pandemic Plan [Integrated Health Services Division, MOH] ITE Skill Certificate (ISC) in Health Care (Home Care) Course [ITE] Workshop on Understanding the MultiSensory Concept [Lifeline Corporation Pte Ltd] Clinical Supervisor Workshop – the Heart and Hardware [Nanyang Polytechnic] Achieving Excellence Through Performance Management [Social Service Training Institute (SSTI)] Advanced Research: Survey Research and Quantitative Analysis [Social Service Training Institute (SSTI)] An Understanding of the Employment and its Practical Applications [Social Service Training Institute (SSTI)] Aromatherapy for Elder Care [Social Service Training Institute (SSTI)] Caring your Ageing Parent [Social Service Training Institute (SSTI)] Cert. in Executive Leadership Programme for VWOs [Social Service Training Institute (SSTI)] Developing Your HR Policies [Social Service Training Institute (SSTI)] Effective Workplace Writing for VWO Support Staff [Social Service Training Institute (SSTI)] Eldercare: Gerontological Counselling – Intermediate [Social Service Training Institute (SSTI)] Eldercare: Gerontological Counselling – Introduction [Social Service Training Institute (SSTI)] Eldercare: Professional Approaches to Dementia Care [Social Service Training Institute (SSTI)] Gambling Addictions: Assessment, Brief Interventions and Community Referrals [Social Service Training Institute (SSTI)] Grievance Handling, Disciplinary Action & Dismissal [Social Service Training Institute (SSTI)] Legal Governance for Board Member [Social Service Training Institute (SSTI)] Making Sense of Fund Raising [Social Service Training Institute (SSTI)] Means Testing & Funding [Social Service Training Institute (SSTI)] Non-Profit Governance: Managing Conflicts of Interest [Social Service Training Institute (SSTI)] Outcome Management Training Sessions: Data Use and Analysis of Outcome Data [Social Service Training Institute (SSTI)] 22 Qualifying Exam for Allied Health Professions (OT, PT, RT, Diagnostic Radiographers) [Nanyang Polytechnic] Preparedness Training on Flu Pandemic Plan [National Council of Social Service (NCSS)] Fundraising Clinic [National Volunteer & Philanthropy Centre (NVPC)] Inaugural Corporate Social Responsibility & National Volunteerism & Philanthropy Conference 2006 [National Volunteer & Philanthropy Centre (NVPC)] Marketing the Cause and Closing the Sale [National Volunteer & Philanthropy Centre (NVPC)] Overview of Volunteer Management System [National Volunteer & Philanthropy Centre (NVPC)] Retreat for Volunteer Programme Managers [National Volunteer & Philanthropy Centre (NVPC)] Strategic Fundraising from a Local’s Perspective [National Volunteer & Philanthropy Centre (NVPC)] Writing Fundraising Proposals that bring Results [National Volunteer & Philanthropy Centre (NVPC)] ISO Internal Audit Training Course [SGS] Courage despite Cancer - Steps for Self-Care [Shan You Counselling Centre] Fire Safety & Shelter Department Seminar [Singapore Civil Defence Force] Basic Cardiac Life Support Certificate [Singapore General Hospital] Outcome Management Training Sessions: Introduction [Social Service Training Institute (SSTI)] Principles & Practices of Volunteer Management for VWOs [Social Service Training Institute (SSTI)] Reports & Proposals Writing for VWO Managers & Executives [Social Service Training Institute (SSTI)] Review & Learn from Pilot Outcome [Social Service Training Institute (SSTI)] Review and Learn from Outcome Management (Designed for the Eldercare Sector) – Session 1 [Social Service Training Institute (SSTI)] Standardised Formats for Financial Report for IPCs under MOH – Session 4 [Social Service Training Institute (SSTI)] 6th Wound Management Course for RN [St Luke’s Hospital] Administrative/Social Aspects of Community Care [Thye Hua Kwan Hospital] Nursing Aspects of Community Care [Thye Hua Kwan Hospital] The Therapist in Community Care [Thye Hua Kwan Hospital] Essentials of Gerontology for Communitybased Service Professionals [Tsao Foundation] Invitation to a Programme Briefing on Improving Care for Older Client [Tsao Foundation] 23 In order to further reinforce the development of skills upgrading amongst staff, SWAMI Home’s nurse managers, physiotherapists and visiting doctors (Dr Kala Kanagasabai and Dr Kwek Seow Khee Daniel) conduct lectures on various subjects on a regular basis as well. Basic PC Donning PPE for Flu Pandemic Preparedness Flu Pandemic Preparedness Obstructive Airway & CPR Orientation Programme – Medical Emergency Performing 12 Leads ECG Delirium Dementia, Depress & Suicide Depression and Suicide Geriatric Assessment Hyperlipidemia Hypertension Hypertension & Diabetes Incontinence (Urinary/Bowel) Swallowing Impairment Wound Care by Supplier Advance Medi Grief Wound Care Training Lifting and Transfer Techniques MANPOWER STATISTICS Percentage of staff by Department as at 31 Mar 07 (Total number = 172) Executive Director Nursing 4.7 2.9 Elderlink 3.5 0.6 Day Care 15.1 42.4 4.1 6.4 1.7 7.0 11.6 Home Medical/Nursing Home Help Rehabilitative Therapy Facilities Management Food & Beverage Finance Administrative 24 Percentage of staff by Nationality as at 31 Mar 07 (Total number = 172) 30.8 34.9 Local (Singaporeans & PR) Philippines Sri Lanka India 0.6 3.5 3.5 China 26.7 Myanmar Percentage of staff by Function as at 31 Mar 07 (Total number = 172) General Support 0.6 17.4 23.3 Nursing Home Care 1.2 Nursing Home Support Community-Based Services Care 57.6 Community-Based Services Support 25 FACILITIES MANAGEMENT SERVICES Service Type Regular Services Project Item Maintenance Housekeeping Improvement Works SWAMI Home Laundry Transport Guard Service Dry Ration Elderlink Conversion of previous kitchen into Installation of aluminium sliding grills staff Pantry with locks for all windows at Dementia Residence Creation of Pharmacy at Nurse Installation of wooden handrails at Station 1 Dementia Day Care Centre and Day Rehabilitation Centre Installation of aluminium sliding grills Installation of motorized retractable with locks for all windows at Level 2 awning at Kitchen Residents’ Dormitories/Rooms Reconfiguration of 8 units of Renovation of Pineapple Room at bathrooms/toilets to facilitate Level 3 Dementia Residence accommodation of bathing trolleys Installation of built-in filing cabinets at Admin Office Installation of stainless steel railing at parapets along Level 2 and Level 3 corridors With the condemnation of 2 old van units and the acquisition of 3 new passenger van units, the present fleet of vehicles has been increased from 7 units to 8 units. 26 The New Building - Elderlink With the phasing-in of the occupation of Residents’ Dormitories at Level 3 and the Laundry at Level 4 in FY2006/2007, the new building – ELDERLINK - is now in full operation. Progress Occupation of Level-4 Staff Dormitories Occupation of Level-2 Offices by CM/HH/HM&HN Occupation of Level-1 Kitchen by F&B Occupation of Level-2 PT/OT Occupation of Level-1 Dementia Day Care & Level-2 Day Rehab Occupation of Level-3 Residents’ Dormitories Occupation of Level-4 Laundry Date 18 December 2005 19 December 2005 4 January 2006 16 January 2006 25 January 2006 3 April 2006 6 June 2006 FOOD & BEVERAGE SERVICES Service Type No. of Meals per day Capacity of 240 nursing home residents 5 Capacity of 60 day care clients 3 Capacity of 120 home help clients 2 Capacity of 90 foreign staff 4 Capacity of 48 local staff 1 Ad-hoc functions NA 27 OUTINGS FOR RESIDENTS For the past years, our residents have been given the chance to go on outings. This has been done to give our residents the opportunity to visit places they have been to before when their health permitted, instead of being merely confined within the walls of SWAMI Home. For Year 2006/2007, we are glad to have been able to work with Amalgamated Union of Public Employees (AUPE), The Boys’ Brigade in Singapore, Jardine Cycle & Carriage, Jing Shan Primary School, Raffles Institution, Tzu Chi Foundation, to name a few. With these partners, we were able to give our residents a variety of opportunities for leisure and recreation as they set off to places, like the Singapore Zoo, shopping malls and amusement parks. VISITS BY CORPORATES / EXTERNAL ORGANIZATIONS A wide range of volunteering opportunities awaits our volunteers. Our volunteers are mainly involved in our integrated care services (Residential Care, Day Care, and Home Care Services) through direct or indirect volunteering. Volunteers involved in direct volunteering usually befriend our residents or celebrate various festivals with them. With indirect volunteering, volunteers get to help out in ad-hoc projects like housekeeping, fund-raising events, and administrative support. At SWAMI Home, we are glad to have the opportunity to work with the following organizations: BD Medical, Neutral Technologies, Singapore Buddhist Lodge, Super Bean International Private Limited, Raleigh Society, and Seletar Country Club. Thank You, Volunteers You have made outings for our Elderly possible! 1. Amalgamated Union of Public Employees (AUPE) 2. Ang Mo Kio Community Club 3. Bukit View Primary School 4. Care And Share Society 5. Chung Cheng High School 6. God of Wealth Temple 7. Home Nursing Foundation 8. Huamin Primary School 9. Jardine Cycle & Carriage 10. Jing Shan Primary School 11. Johnie Sim 12. Lions Befriender Service Association (Singapore) 13. Lions Club Sembawang 14. Loyang Tua Pei Kong 15. Mayflower Secondary School 16. Raffles Institution 17. Sembawang Community Club 18. Sembawang Grassroots Leaders 19. Sembawang GRC 20. Singapore Buddhist Welfare Services 21. Sunlove Home 22. The Boys’ Brigade Singapore 23. Tien Ann Temple 24. Tzu Chi Foundation 25. Zhenghua Primary School We apologize for any inadvertent omission of contributors. 28 Thank You, Volunteers You have touched the lives of our Elderly! 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 5th Battalion, Singapore Infantry Unit Agape Student Care Centre Ahmad Ibrahim Secondary School Bahai Faith Community BD Medical Singapore Buddhist Lodge Bukit View Primary School Canberra Community Centre Canberra Primary School Canberra CC, WEC Chongfu Primary School Therapy Dogs, Singapore Fuchun Primary School Hong Kah GRC Jason Chan & Friends Jing Shan Primary School Jurongville Secondary School Marymount Convent School Masjid Assyafaah Mayflower Secondary School MCYS- Probation Services Branch Nan Chiau Primary School National University of Singapore Neutral Technologies Pioneer Zone 9 RC Seletar Country Club Sembawang Community Club Sembawang Secondary School Singapore Armed Forces Singapore Chinese Girls’ School South East Community Development Council Sunshine Angels Super Bean International Private Limited We apologize for any inadvertent omission of contributors. COMMUNITY INVOLVEMENT PROGRAMME / VISITS BY COMMUNITY CLUBS SWAMI Home is glad to have the privilege to work with several schools - like Si Ling Secondary, Sembawang Secondary, Ahmad Ibrahim Secondary, Jing Shan Primary, Chongfu Primary - on their Community Involvement Programme (CIP). There were also visits by grassroots organizations, religious organizations and community clubs like Masjid Assyafaah, Sembawang CC, Chong Pang CC, Canberra CC, throughout the year. Volunteers from different age groups, from as young as 5 years old to as old as 70 years old, and from all walks of life came with the sole purpose to touch the lives of SWAMI Home residents. We are thankful to our volunteers for their generous support and assistance during these visits. SUNSHINE ANGELS SWAMI Home is fortunate to be able to have garnered the support of a group of gracious people who dedicate their time and effort to our residents. Since its establishment in November 2005, this group – known as Sunshine Angels has been spending time with our residents every Saturday afternoon and taking on other projects for the home. Every Saturday, they would visit SWAMI Home and bring a variety of food such as kaya toast, popiah for the residents and staff. In addition, Sunshine Angels help to take on a range of projects, like the celebration of various festivals (from Christmas to Chinese New Year), the beautifying of Elderlink Pavilion and organizing casino games for residents. 29 We would like to express our deepest appreciation to the following individuals and organizations for their generous support in touching the lives here at SWAMI Home. GENERAL FUND $10,000 & Above Hong Leong Foundation Cycle & Carriage Industries Pte Ltd The Shaw Foundation Pte Estate of Late M Selvampal DaimlerChrysler South East Asia Pte Ltd Chow Ng Moy Pass-It-On (Citibank-YMCA Youth For Causes) Lee Foundation SCC Zhong Yuan Hui $3,000 & Above Peck Khee Song May Tsao Yap Cheng Hai Ahmad Ibrahim Secondary School CB Richard Ellis Asia Sunstream Industries Pte Ltd Lim Bin Teck Heather Ong Jing Shan Primary School $1,000 & Above Omron Electronics Pte Ltd Fong Yow Wai Henry Loi Lee Swee Kwee Lim Ee Ann M. Ravikumar Esther Mok Yun Teck Sian Tng Thong Sin Sia Teo Hak Yong Lee Mui Seng Daikin Airconditioning (S) Pte Ltd Eliser Consultancy & Services Karim Tano Tjandra Lau Tuan Lin Low Siaw Lan Raffles Girls’ School (Secondary) SH Cogent Logistics Pte Ltd The Late Mr Teoh Cheng Heong $500 & Above Tan Choon Hwa Goh Tian Seah Bukit View Primary School A Selverajah Govindasamy Balasubramaniam M Loganathan & Vasantha Ramasamy Tamilmani Zhenghua Primary School Shiyamala Devi D/O Shankar Balan Chan Sin Lock Lien Sheong Chye Parameswari A/P Murugasu Shingda Construction Pte Ltd Teo Foong Wong LC Loong Vincent Mak Willie Goh Hock San $100 & Above Hye Kia Nam Li Tang Yeo Wui Tan Peng Hai Capital International Ong Poon Kwang Lakshmi Ramiah Lim Hwee Leng Neeta M. Nandwani Pang Keh Heng Raleigh Society Lau Sok Chun Lim Chai Hong Mary Lee Bay Lee Pawan Bahuguna Peter Beh Chong Teck Queenie Chin Siew Kuen Tay Chee Chee Teo Chee Wah Tiang Yii Aster Ang Koon Eng Cheng Kum Yoke Cheng Wah Siong Chiam Heng Juai Choo Heng Chee John Hayward Tan Kock Ooi Iriana Yap Jamaliyah Bte Ismail Khoo Yam Teck 30 $100 & Above (Continued) Aligent Spring Pte Ltd Chia Siew Chin Chian Phiang Nam Jaidev s/o Ramnath Subramani Mie Ichiboji NUS Tamil Language Society Lim Tok Hooi Robert Subash Chandra Tay Chiew Boon Foo Siew Mee Yap Kim Har Teo Ling Ling Ong Yok Hoon PCF Chong Pang Education Ang Lay Geok Azmi Bin Ismail Cheng Tin Swan Krishna Veni Toh Giap Eng Wong Lai Sim Wong Mew Leng Yee Fong Yvonne Ong Kim Choon Robert Foo Soh Nin Sarasvathi D/O Pitchamuthu Saratha D/O P Vythelingam Tay Choon Hong Jurawar Singh Linda Wan Pek Gek Thoo, Ricky Ramon Quek Cheng Lock Siew Geok Meng A. Selvarajoo Ang Ee Hua Ang Ee Teng Kiam Gek Kee Lee Kok Meng Lim Ai Hua Lim Hock Heng Lim Siew Hoy Lim Soon Eng Mary Tan Kim Chwee Mohini L C Chugani Mr & Mrs Seow Cheok Meng P Ganasalingam S/O V Patmanathan Pachahama Selamutu Pang Tai Wan Soundra Alagan Suresh Kumar Tan Lee Chuang Teo Lee Lang Thng Hwei Lin Wong Heng Tong Tay Toh Choon Teo Wee Hwee Tiu Gung Jeng Valerie Tan Siang Ting Li Ya Yu Ong Chee Siong Tan Too Tien Chan Siong Kee Chua Joo Koon Kee Siew Kheng Raja Davi D/O Munusamy Sharon Yee Wong Hung Leng Ang Hwei Rong Chua Hui Liang R Ambalavanan Chan Henn Leong Lee Fu Quan Lim Ah Moy Lim Kong Chye Mohd Ali S/O M Kutty Oh Chin Lock Sharan Sambhi Teng Hock Boon Kok Choon Siong Yohanes Bambang S Ah Kok Keng Aplanaidu Muniandy Audrey Tan Chua Koon Siong Chua Phek Kee Michael Kok G Palanivelu Jaganathan Gangsan Jim Hai Chuah Jimmy Kok Kuen Min Keong Kok Chun Koh Ah Moi Kok Oi Yok Krs Selathorah Kuldeep Singh Lee Yong Quan Lim Ling Kok Marhaini Binti Majee Meganathan a/l Govindasamy Chia Soo Yin Palanivel Raja Pheng Bok Rosli Bin Mohd Shanmugam Sivakuman Sree Ramesh Tan Too Jew Adam Wong Therasa Gopala Krishnan Leow Chee Hwee Carlos Khin Maung Win M. Suprarman Wong Chi Nam Below $100 J Gomathi Devi Peck Chee Hian Ang Hwee Ern Merlyn Cheam Gim Chng Christina Teng Pei Ling Lee Siew Han Jessica Malika D/O Ramaiah Toh Siew Chin Gladys Betty Scott Chai Kim Gian Chen Su Ya Chia Puay Eng Ee & Sons Developers Pte Ltd Elsie Chia Puay Eng Eshwaaree C Yogarrajah Jamunna C Yogarrajah Joy Than Lee Chee Mun Lee Leu Lan Leong Wing Kee Luciana Sasidharan M Charles Mariadass Margaret Asha D/O Kolandasamy Ooi Foong Gaik R. Krishna Murthy Soosai Jesu Doss Suppiah Tan Geok Choo Tan Siew Guat Tan Suan Jam We apologize for any inadvertent omission of donors. 31 BUILDING FUND The construction of the new SWAMI Elderlink building was completed in 2006. With Elderlink, SWAMI Home is able to provide services to a larger group of beneficiaries. The cost of constructing Elderlink is about $7.8 million. SWAMI Home received a grant of $2.3 million from the government and managed to collect about $2.1 million from public donations to date. $1,000 & Above Iriana Yap R Rai Corporate Services Pte Ltd The AUPE Multi-Purpose Co-operative Society Ltd Thomas Lim MarineFlor (Pte) Ltd Singapore Precast Pte Ltd $500 & Above Leong Wai Yong Asia OffShore Service Pte Ltd Sadarangani Kishore R. Le Ai Lien Tan Huan Zhen Santok Singh $100 & Above Chua Yoek Kim Tan Lee Hua Chian Phiang Nam Goh Leng Hui Tan Guek Cheng Yim Kar Ming Tio Siok Cheng Tan Tian Hwa Teo Sock Hui Anita Chugani Mohini L Chugani Ng Kok Boon M Subramaniam Chan Wee Leng Below $100 Serene Teo Low Jiak Teng S Shanmugam Nah Siew Chong Paul Tan Soo Whan May Tang Pang Kia Seng K Chandra S Pillai PBM Tan Seok Hua Tan Too Jew Tan Kah Cheng We apologize for any inadvertent omission of donors. 32 DONATIONS-IN-KIND Agape Student Care Centre Ahmad Ibrahim Pri Sch Ahmad Ibrahim Sec Sch Amy Chow Siew Luan Andrea Mickali Ang Siew Gek Angammah B P Yap B.G Patel BD Medical Bengawan Solo Pte Ltd Buddha’s Light International Association (Singapore Bukit Timah Tua Pek Kong Bukit View Pri Sch Caroline Seah Chai Chuu Chyang Ching Chwee Temple Chip Seng Impex (S) Pte Ltd Christine Chua Poh Hua Community Service Projects Pte Ltd Denis Tan Dinesh Singh Emily Chan Esther Quek Faith Group Fong Fook Seng Foo Siew Mee Ganesan Angammah Gee Teck Tng Goh Ee Moey Goh Joo Hin Pte Ltd Grace Care Hisglory Fresh Vegetables & Fruit Supplier Ho Koon Jiang Hock Bee Frozen Food Enterprise Pte Ltd Hoe Chong Tin Tin Holy Tree Sri Balasubramaniar Temple Huamin Pri Sch J. S. Lim Jack Chua Peng Hong James Wong Kang Kin Jing Shan Pri Sch Johnny Tey Judy Kai Young Huat Kali Raya (Singapore Pte Ltd) Ken Lim Kim Eng Mini Supermarket Kim Seng Marine Products Koh Li Nah Kum Eng Huat Electric Co Pte Ltd Lam Soon CC Women’s Executive Committee Lee Eng Boon Lee Mui Seng Lilian Tan Lim Tiong Hock Lim Yong Chiang Lityan Communications Pte Ltd Liu Li Xuan Lotus Light Charity Society (Singapore) M. G. Selvarn M.S. Pandian Madiam Man Fut Tong Nursing Home Marion Lee Marymount Convent School Maumindan Michael Koh Choon Siong Mr & Mrs Rajod Nan Chiau Pri Sch Naval Base Sec Sch Neutral Technologies Ng Lim Thay Northwest CDC NTUC Fair Price Ong Geok Lian Peggy Chua Phek Kee Peh Eng Bok People’s Association Youth Movement Prakash B Prem & Family Quah Siew Hong Raja S. V. Gunalan Sabrina Shan Lian Tang Sin Leong Coffee Pte Ltd Singapore Chinese Girls’ School Red Cross Unit Sis Ganoson Saraswathy Soh Chee Kim Sunshine Bakeries Tai Pei Old People’s Home Tan Ah Boon Tan Hua Boon Tan Poh Lan Tan Suan Jarn Tan Tong Loong Tan Too Jew Toh Giap Seng Toh Kum Heok Traffic Police Department Trendy Egg Distributor U-Mate Trading And Engineering Unil Engineering Pte Ltd Wong Kok Onn Wong Siew Eng Wong Wan Ting Ya Kun International Pte Ltd (Adrin Loi) Yap Chin Kuan Yee Swee Koh The list is in alphabetical order. We apologize for any inadvertent omission of donors. Sunshine Welfare Action Mission 5 Sembawang Walk Singapore 757717 Tel : 6257 6117 Fax: 6754 8443 www.swami.org.sg