Roundtable on Sustainable Palm Oil
Supply Chain Certification Report
Report no.: SCCS-ASA1-15011
st
1 Surveillance Audit Report
against RSPO Supply Chain Certification Systems November 2014
Wilmar International Indonesia
PT Wilmar Cahaya Indonesia Tbk
Cikarang – West Java, Indonesia
Date of assessment : November 23, 2015
Report prepared by :
Dian S Soeminta
(RSPO Lead Auditor)
Certification decision by :
Abdul Qohar
(Head of Certification Body PT TUV Rheinland Indonesia)
Certification Body :
PT TUV Rheinland Indonesia
Menara Karya, 10th Floor
Jl. H.R. Rasuna Said Block X-5 Kav.1-2
Jakarta 12950, Indonesia
Tel: +62 21 57944579
Fax: +62 21 57944575
www.tuv.com/id
TABLE OF CONTENTS
1.0 SCOPE OF SUPPLY CHAIN CERTIFICATION ASSESSMENT ....................................................... 3
1.1 Executive Summary and Scope of Assessment .................................................................................. 3
1.2 Certification Details .............................................................................................................................. 3
1.3 Organisational Information / Contact Person ....................................................................................... 3
1.4 Actual Receipt material and sold product volumes............................................................................. 4
1.5 Summary of Previous Assessment ...................................................................................................... 4
2.0 ASSESSMENT PROCESS ................................................................................................................. 5
2.1 Certification Body ................................................................................................................................. 5
2.2 Qualifications of Lead Assessor and Assessment Team .................................................................... 5
2.3 Assessment Methodology & Agenda ................................................................................................... 5
3.0 ASSESSMENT FINDINGS ................................................................................................................. 7
3.1 Description of Supply Chain Management System ............................................................................ 7
3.2 Identified Non-conformances against RSPO SCCS Requirements, Corrective Actions Taken and
Auditors Conclusions ........................................................................................................................ 14
3.3 Conclusion and Recommendation for RSPO Supply Chain Certification ......................................... 15
4.0 CERTIFIED ORGANISATION’S ACKNOWLEDGEMENT OF INTERNAL RESPONSIBILITY ....... 18
4.1 Date of Next Surveillance Visit ........................................................................................................... 18
4.2 Acknowledgements of Internal Responsibility and Formal Sign-Off by Client .................................. 18
APPENDICES ......................................................................................................................................... 19
Appendix 1 : Details of Supply Chain Certification Certificate ................................................................. 19
Appendix 2 : List of Abbreviations ............................................................................................................ 21
Appendix 3 : Observations and Opportunities for Improvement.............................................................. 21
Appendix 4 : Supply Chain Certification Audit Closing Meeting Summary ............................................. 22
Appendix 5 : List of supplier and buyer .................................................................................................... 22
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 3 of 22
1.0 SCOPE OF SUPPLY CHAIN CERTIFICATION ASSESSMENT
1.1 Executive Summary and Scope of Assessment
PT Wilmar Cahaya Indonesia Tbk – Cikarang plant is foreign investment company under Wilmar International
group, which is engaged in the processing of palm kernel oil to be their derivatives in the form of edible oil such
as Refined Palm Kernel Olein (RBD PKOL) and Refined Palm Kernel Stearin (RBD PKST) by fractioning and
refining process.
The operations of PT Wilmar Cahaya Indonesia Tbk – Cikarang plant were assessed against Module B and C
of the RSPO Supply Chain Certification (SCC) document (November 2014). The scope of the Supply Chain
Certification assessment covers the implementation of the Segregation (SG) and Mass Balance (MB) supply
chain model for all edible oil products produced by PT Wilmar Cahaya Indonesia Tbk – Cikarang Plant. This is
single
site
certification.
According
to
information
stated
on
Bussiness
permit
no.
01/32/IU/I/PMDN/INDUSTRI/2013 dated on January 15, 2013 the mill has capacity of production are 36,000
MT for vegetable oil.
The volume of palm oil product was sold by PT Wilmar Cahaya Indonesia in year 2014 and forecase year
2015.
Product Type
Product sold for year 2014
Projection for year 2015
RKO
12,000.00
14,000.00
RKL
9,600.00
10,600.00
RKS
3,600.00
5,000.00
RHKL
2,400.00
4,000.00
RHKS
3,600.00
5,000.00
CBR
4,800.00
6,000.00
CBS
12,000.00
14,000.00
The 1st Surveillance audit was carried out on November 23, 2015 and a total of 3 (three) non-conformities were
found during assessment.
1.2 Certification Details
The details of RSPO certification of PT Wilmar Cahaya Indonesia Tbk – Cikarang plant are as per the table below
Table 1 : RSPO Certification details of PT Wilmar Cahaya Indonesia Tbk – Cikarang plant
RSPO Membership no. :
2-0017-05-000-00 on behalf Wilmar International Limited
Membership starting on :
August 15, 2005
RSPO Supply Chain Certificate no. :
824 503 15011
2015-01-27 to 2020-01-26
Date of RSPO Supply Chain Certificate
Refer
to Appendix
1 for further details of the RSPO Supply Chain certificate.
& Validity
:
1.3 Organisational Information / Contact Person
Contacts details of the company are as follows:
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 4 of 22
Company Name :
PT Wilmar Cahaya Indonesia Tbk
Address :
Head Office : Jl. South Industry 3, Jababeka industry areas II Block GG 1,
Cikarang – West Java, Indonesia
Cikarang Plant : Jl. South Industry 3, Jababeka industry areas II Block GG
1, Cikarang – West Java, Indonesia
Contact Person :
Simon Panjaitan
Position :
Factory Manager
Telephone / Fax :
+62-021-29380777 / +62-021-8937143
Email :
simon.panjaitan@wilmar.co.id
1.4 Actual Receipt material and sold product volumes.
Table 2: Records of Certified Material Recived/ Purchased *
RSPO Certificate Number
Supplier
-
-
Product
-
UTZ Number
-
Volume
-
st
Note : *). During 1 surveillance audit the company has not purchase certified raw material
Table 3: Records of Certified Palm Oil Product Sold*
RSPO Certificate Number
Buyer
-
-
Product
-
UTZ Number
-
Volume
-
st
Note : *). During 1 surveillance audit the company has not sold certified raw material
1.5 Summary of Previous Assessment
The certification audit was conducted on Ocotber 09, 2014. The scope of the Supply Chain Certification assessment covers the implementation of the Segregation (SG) and Mass Balance (MB) supply chain model for all edible
oil products produced by PT Wilmar Cahaya Indonesia Tbk – Cikarang Plant. The previous audit result was 2 non
conformities against RSPO SCCS year 2011. For the period 1 year after RSPO SCCS certified PT WICA Cikarang
has no purchased and sold certified product.
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 5 of 22
2.0 ASSESSMENT PROCESS
2.1 Certification Body
PT TUV Rheinland Indonesia is member of Group TÜV Rheinland Group, a global leader in independent testing and assessment services. The TÜV Rheinland Group was established in 1872 with offices located in over
490 locations in 62 countries on all five continents. PT TUV Rheinland Indonesia offers certification for a wide
range of management systems according to established international standards including ISO 9001, ISO 14001,
OHSAS 18001, SA 8000, RSPO, ISPO, ISCC, Timber Legality Verification (TLV), as well as CDM Validations
and Verifications. PT TUV Rheinland Indonesia’s office is located in Jakarta, Indonesia.
2.2 Qualifications of Lead Assessor and Assessment Team
Name
Dian S
Soeminta
Position
Lead Auditor
Qualifications / Experience
Education: Bachelors Degree in Forestry - Bogor Agriculture Institute. Indonesia, (1990 to 1995).
Trainings attended: ISO 9001:2000 lead assessor course 1996 - Neville
Clark; ISO 14001 lead assessor course - PE International; OSHAS: 2007
training, Sustainable Forest Management (SFM) - Forest Stewardship
Council (FSC) system training; Chain of Custody training for FSC System.
RSPO lead Auditor training year 2010 by Pro Forest and Wild Asia. SCCS
training by David Ogg Consulting. ISPO Lead Auditor training
Working experience: Professional forester since 1995 to 2000. Lead Auditor for Forest Stewardship Council (FSC), Sustainable Forest Certification
(SFC) and Chain of Custody (COC) Certification. Lead auditor for Environmental Management System (EMS) and Quality Management System
(QMS) audits. Conducted sustainable forest management certification audits on FSC and Indonesian Ecolabel Institute (Lembaga Ecolabel Indonesia - LEI) standards for 20 companies, 50 COC FSC/LEI audits, and EMS
and QMS audits at more than hundred companies for TUV Rheinland Indonesia. Instrumental in the preparation of TUV Rheinland Indonesia for Sustainable Forest Management Certification System and TUV Rheinland Malaysia for RSPO Certification. Member of Task Force for Indonesian National Interpretation (Guidance on scheme smallholder RSPO certification).
Developed TUV Rheinland RSPO acceditation process and report template.
2.3 Assessment Methodology & Agenda
The 1st surveillance audit was conducted on November 23, 2015 as per the assessment program below. The
assessment was carried out in accordance PT TUV Rheinland Indonesia’s RSPO audit procedure as well as
the RSPO Supply Chain Certification document.
An on-site assessment was conducted and the assessment team carried out field and document assessments
of compliance to RSPO Supply Chain Certification System requirements.
The company proposed the correction and corrective action for all identified non conformities raised to the certification body 15 days after the closing meeting. Verification of closure of non-conformances was conducted
through document checked 1 (one) months after the closing meeting of the main assessment. The certification
assessment agenda is as explained below.
1st Surveillance Audit Agenda
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 6 of 22
Date
November
2015
23,
Location/ Main
sites
Plant office &
Plant
Main activities
•
•
•
•
Opening meeting
Company profile
Verification of previous audit findings
Checking documents :
− Some procedure are related of SCCS such as procedure
of the handling of document & data, procedure of correction & corrective action, procedure of base material receipt,
procedure of the dispatch of product and finished goods,
procedure of non-conformities product, procedure of the
selection & evaluation supplier/vendor, etc.
• Field Checking
− List of suppliers and buyers
− A set of base material receipt records (since unloading in
port until plant/mill)
− A set of dispatch of product or finished goods record (since
− Matrix of training year 2015
− Handling and documentation incoming material and dispatch product
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 7 of 22
3.0 ASSESSMENT FINDINGS
3.1 Description of Supply Chain Management System
The following is a description of the findings pertaining to the company’s supply chain management system
according to the RSPO SCCS requirements, including status of compliance of the company and their outsourced third parties to RSPO SCCS requirements:
Section 1: General Chain of Custody System Requirements for the Supply Chain
5.1. Applicability of the General Chain of Custody System Requirements for the supply chain
Findings:
PT Wilmar Cahaya Indonesia Tbk (WICA) is a member of Wilmar International Limited. It is strategically
located at Jababeka Industry Area II - Cikarang, Indonesia. It is a factory/plant/facility to fractionation and
refinery palm kernel oil.
Management of PT Wilmar Cahaya Indonesia Tbk has commitment to implement RSPO SCCS. The company’s supply chain management system integrated with the implementation of quality management system (ISO 9001:2008), environmental management system (ISO 14001:2004), OHSAS (ISO 18001:2007),
food safety (ISO 22000:2010), Halal certificate and Halal assurance system (Sistem Jaminan Halal) Certification. Following the nature of company’s material purchased availability for production facilities. PT WICA
Tbk management decided to implement Mass Balance (MB) and Segregation (SG) system supply chain
model (Module B and C).
During certification audit the company has demonstrated their implementation to SCCS system and relevant requirement through the simulation process.
Based on notary deed no. 6 dated on May 10, 2013, WICA’s shareholders are Tradesound Investments
Limited is a company belong to Wilmar International Limited. Wilmar International Limited is RSPO member with membership number 2-0017-05-000-00.
Compliance status : Full Compliance
5.2. Supply Chain Model
Findings:
The company has quality and sustainibility procedure (QP/WICA-14-068 rev.0).It was explained on the
company procedure (QP/WICA-14-068 rev.0).selected supply chain model are segregation (SG) and
Mass Balance (MB) as well as in the RSPO SCCS certificate company commitment to select Segregation and Mass Balance.
Compliance status : Full Compliance
5.3. Documented procedures
Findings:
The company has written procedures to ensure implementation of all SCCS elements/requirements. The
procedure were updated and convering all activities in PT WICA Tbk.
The list of procedure regarding SCCS implementation conist of :
1. Procedure of receive/incoming raw material (QP/WICA-06-008 rev.2)
2. Procedure of dispatch product/finished goofs (QP/WICA-06-010 rev.2)
3. Procedure of training and develop employee (QP/WICA-06-020 rev.4)
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 8 of 22
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Procedure of identification & traceability (QP/WICA-06-024 rev.2)
Procedure of oil transfer (QP/WICA-06-026 rev.1)
Procedure of unloading from vessel (QP/WICA-LOG-06-003 rev.3)
Procedure of loading to vessel (QP/WICA-LOG-06-004 rev.3)
Procedure of the administration of receive raw material (QP/WICA-LOG-06-005 rev.5)
Procedure of the administration of oil dispatch (QP/WICA-LOG-06-006 rev.4)
Procedure of mass balance and traceability for RSPO Procedure (QP/WICA-14-069 rev.1) dated October 27, 2015
Procedure of handling non-conformity material/documents in RSPO SCCS (QP/WICA-14-070 rev.1)
Procedure of RSPO (QP/WICA-14-068 rev.2) dated April1, 2015.
Management review procedure (QP-WICA-06-001) rev. 5 dated October 27, 2015.
Oil transfer from tank farm to plant (SOP/WICA-TF-10-011)
The company has records and reports for all activities relate of SCCS implement example storage tank daily report, discharging report, unloading report, receive raw material report, delivery note from Tanjung Priok
port to Cikarang plant, weighbridge ticket for receive or dispatch material, the request of oil transfer note,
shipment loading detail, bill of lading, manifest, etc. All records and reports has not been marking SC
model because the company has not process certified product until the 1st surveillance audit.
Specifically for Mass Balance (MB) and Segregation (SG) Model will be implemented, auditee has procedures of handling of raw material and product with both of SCCS model form incoming until dispatch i.e as
procedure of RSPO (QP/WICA-14-068 rev.0).
The name of the person having overal responsibility for and authority for the implementation of all RSPO
SCCS requirement, ISO 9001:2008, ISO 22000:2005/FSSC 2200:2010, ISO 14001:2004 and ISO
18001:2007 has bees assigned, i.e. Mrs. Neny Kurniawati was appointed as Management Representative
(MR) according to decree letter of general manager no.148/SK/WICA/VIII/2014. During the audit time, MR
has good knowledge and able to demonstrate awareness of the facility’s procedures and process.
Compliance status : Full Compliance
5.4. Purchasing and goods in
Findings:
The list supplier has been informed on the annex 3. The company purchase raw material from PT WICAPontianak and PT SAP-Palembang for PKO material. Until the 1st surveillance audit PT WICA Cikarang
has not purchased and sold certified product. All incoming material from suppliers is categorized as noncertified material because both of suppliers has not RSPO certificate.
In the RSPO procedure (QP/WICA-14-068 rev.0) sub section 5.1 the purchase of CSPKO explain that trading department in head office will confirming to suppliers regarding purchase transaction by purchase order
with completing of SCC model. Logistic department responsible to ensuring and informing to unloading officer in port of Tanjung Priok regarding incoming material as certified or non-certified. Based on the procedure of unloading material from vessel (SOP/WICA-LOG-06-003) that unloading officer will checking of
seal in vessel, conduct of sounding, supervise of unloading material to truck, install of seal in truck and
compilation of unloading document. In the administration of incoming raw material procedure (SOP/WICALOG-06-005 rev.5) that Weigh Brigde operator must checking delivery note from port whether in accordance with the received information (name/type of oil, quantity, supplier name, customer name, note or description or the stamp of RSPO SG/MB) the procedure for incoming raw material administration has include responsibility from the unloading officer to provide information about the category of product (certified
or non-certified) and identification of supply chain model on delivery note at the port.
The auditee also has mechanism to ensure validity of the facilities certificate (procedure of handling nonconformance material/documents in RSPO SCCS (QP/WICA-14-070 rev.1) sub section 4.3) which was
listed on supplier list (LS/WICA-QC-14-001A) every 6 months via the list of RSPO Supply Chain Certified
facilities on the RSPO website (www.rspo.org).
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 9 of 22
The auditee has procedure of handling non- conformance product/document (QP/WICA-14-070 rev.1).
The mechanism has covered to take appropriate steps when the supply chain certification of a supplier is
found to be invalid, miscalculation of material quantity, misstate of quality, the RSPO SCCS certificate was
owned by supplier has been expired and the receipt document was not stamped RSPO SCC model. The
trading department will inform respective supplier to revise the documents,
The procedure of handling non-conformity material/document in RSPO SCCS sub section 4.4.1 has explaine that CSPKO will be declared as non certified if the certificate found expired, the claim has been included for certified product with segregation (SG) model.
Compliance status : Full Compliance
5.5. Outsourcing activities
Findings:
The company outsources some activities such as unloading material from the vessel and transports the
material from Tanjung Priok port to Cikarang mill and loading the product from the facoty to the vessel.
There is no material storage in the port due to the material from the vessel is directly transported to the
Cikarang facilty. The company assigned personnel in Tanjung Priok who has responsibility to check road
tanker condition before transport the material to Cikarang facility. He also has responsibility for material
weighing and submits the report to Cikarang factory.
Facilities does not release or relinquish the legal ownership of all material inputs included in the process
that are outsourced where auditee have fully control for all activity. Conditions legal ownership by the facilities is recorded in the MoU and the statement letter was made by the Transporter (transportation service). Inside the MoU and statement letter has included the scope of outsourcing activities and the certification bodies have unrestricted access to the outsourcing contractor/company (their respective operation,
system and all information).
Facility has a list of transporter to transport material from Tanjung Priok port, there are 6 transporters to
and 7 transporter to transport the product from Cikarang factory to Tanjung Priok Port, as stated on i.e.:
document: LT/WICA-LOG-13-001 Rev 2.
Raw Material’s Transporter :
1. PT Maju Arta Sampurna / Angkutan 168
2. PT Sinar Citra Lestari
3. PT Syafaat Transmandiri
4. PT Kusuma Berkat Abadi
5. PT Mandiri Trans Abadi
6. PT Mitra Karya Manunggal Trans.
Product’s Transporter :
1. CV KH Transport
2. PT Rajawali Dwi Putra Indonesia
3. PT Surya Mitra Tirta Kencana
4. PT Sarana Berkat Anugerah Transport
5. PT Bumi Merak Transportasi
6. PT Galuh Protank Logistiks
7. Ueno Container Logistiks PTE LTD
Facility has a procedure for handling changes of names and contact details of transporters that are used in
the production process or RSPO certified material.
There is procedure is for handling of Non-Confirmity Materials i.e. QP/WICA-14-07 Rev. 0. The procedure
explains about records of non conformace material and its handling process.
Compliance status : Full Compliance
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 10 of 22
5.6. Sales and goods out
Findings :
The auditee has dispatch product mechanism as determined on procedure of the administration of dispacth
liquid product (SOP/WICA-LOG-06-006 rev.4).
Logistic section received product delivery schedule and copy of sales order from marketing/PPIC/customer
as basic information to make Shipping Instruction (F/WICA-PPIC-06-005) for shipping agent, there is specific statement must be attached for RSPO product with selected supply chain model SG or MB. After
product loading finished, the weigh bridge operator make delivery note and weighbridge ticket with information about selected supply chain model for certified product.
Until 1st surveillance audit company has not sale the product with certified claim. There are some documents for product delivery, i.e: delivery note and weighbridge ticket for road tanker while for vesell are delivery note, weighbridge ticket, bill of lading and product manifest. Information stated on delivery document
including the name and address of the buyer, the name and address of the seller, the loading or delivery
date, the date on which the document were issued, description of product, the quantity of the products delivered, any related transport documentation. The company will put information about selected Supply
chain model and certification reference number after they get SCCS certificate.
The sample was taken from non certified product during 1st surveillance audit i.e. Sampel of delivery document for product dispact using road tanker, such as :
• Delivery note no. : 8305108902/3,
• Weighbridge ticket no. : CACR0001229,
• SO no. : 8301100641,
• PO no. : 6380000324,
• The name and address of the buyer : PT Lautan Natural Krimerindo, Jl. Mojosari-Pacet KM 4, Mojokerto – East Java,
• The name and address of the seller : PT Wilmar Cahaya Indonesia Tbk, Kawasan Industri Jababeka
Tahap II, Jl Industri Selatan III Block GG I, Cikarang – Bekasi, West Java,
• The loading or delivery date : January 2015, 2014
• The date on which the document were issued : JanOctober 6, 2014
• Description of the product : RHPK Olein
• Quantity : 22,650 kg
• Any related transport documentation : L 9498 UR (truck)
While sample of delivery document for dispatch product using vessel, such as :
Plant to port
• Delivery note : 8305107409/57 (the one of trips)
• Weighbridge ticket no. : CACR0000709 (the one of trips)
• SO no. : 8301102177,
• PO no. : 810157492,
Port to buyer
• Bill of Lading : No.004/HMH/TPK/IX/14
• Manifest
• The name and address of the buyer : PT Wilmar Nabati Indonesia, Gresik District
• The name and address of the seller : PT Wilmar Cahaya Indonesia Tbk, Cikarang Sub District, Bekasi
District
• The loading or delivery date : September 7, 2014
• The date on which the document were issued : September 7, 2014
• Description of the product : RPKOL
• Quantity : 1,467.04 ton
• Any related transport documentation : MT Kyodo (vessel)
Compliance status : Full Compliance
5.7. Registration of trasaction
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 11 of 22
Findings :
PT Wilmar Cahaya Indonesia Tbk process palm kernel oil for several product type according to the buyer
requirements. The company has been register to RSPO IT system (e-trace) for certified product transaction
and under trading division in Singapore.
Since there is no transaction of certified material and product, there is transaction registration to be verified
during 1st surveillance audit.
Compliance status: Not Applicable for this time
5.8. Training
Findings:
The facility has the procedures of Training and Development for the employee, as stated on document
number: QP/WICA-06-020 Rev 5 effective dated March 1, 2014. The procedure stated that the training
program was developed based on training need that submitted from each departement to Personel and
General Affair departement (PGA) , and PGA arrange Matrix Annual training (F/WICA-PGA-006-011), the
matrix contains about : types and classification of the training, number of participants (target group) and
training schedule for 1 (one) year.
The facility has been compiled Matrix Training for the year of 2015 using document form number : F/WICAPGA-06-011 Rev 3 made by the Head Department approved by the Head Unit, among others is RSPO
SCCS (Supply Chain Certification Systems). There is RSPO SCCS training scheduled for Outsourcing dated on December 2015. Training for internal and logistic was done on October 26, 2015 record of training
such as list of participant, photograph and training material. Training was attended by 22 particpant from internal PT WICA Cikarang and 2 participants from PT SATP. However there is potential company’s improvement to provide understanding for product handling RSPO SCCS for the transporter handling certified
material/product.
Compliance status : Compliance with observation
5.9. Records keeping
Findings :
The company has established a mechanism to control and maintenance of document and data used in
production process as stated on the document and records control procedure, the retention time for all
records and reports for certified material and product has been defined for at least for five (5) years. The
storage and maintainance of documents is the responsibility of the respective departments.
According to procedure, company will clearly indicate the supply chain model used with trade names in
relevant documents (in purchase order) from trading department in Head Office. Moreover, in procedure
of identification & traceability has explain that PPIC daily report is a document that is used to ensure trace
back to only certified segregated material.
Compliance status : Full Compliance
5.10. Coversion factor
Findings :
There is several stages to product certified product using palm kernel oil, there is material mutation and
potential losess on each stage. However the company has no establihsed procedure for calculation conversion factor from incoming material until certified finished good product. This is raised as non conformity.
Compliance status : Non Compliance
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 12 of 22
NCR No. SCCS 2015-01 of 03
However the company has no establihsed procedure for calculation conversion factor from incoming material until certified finished good product. This is raised as non conformity.
5.11. Claims
Findings :
The company has an SOP for making claims certified product according RSPO communication and claims
however company not claim the product directly, due company only produce intermediate product not finsihed good consumer product.
Compliance status : Not Applicable
5.12. Complaints
Findings :
PT WICA Cikarang has established procedure for complaint handling,i.e. QP/WICA-06-039 rev. 4 dated
Ocotober 27, 2015. Incoming complain from external party through fax, Email, memo or telephone. Personal and general afain (PGA) departemet will collect incoming complaint every month and will be reported to factory manager for complaint resolution.
QP/WICA-06-018 rev.05 dated October 27, 2015 is procedure for customer complains handling. There is
no incoming complaint regarding certified product until the 1st surveillance audit.
Compliance status : Full Compliance.
5.1.3 Management review
Findings :
The company has management review procedure QP/WICA-06-001 rev. 05 dated Ocotober 27, 2015.
The management review will be conducted at least every 12 months and no more than 14 months for
next management review after perveious review. Before management review, the company will conduct
internal audit, as determeined on Internal Audit procedure ( QP/WICA-06-005) rev.05 dated Ocotber 27,
2015.
The agenda management review included
- Audit result
- Customer feedback
- Process performance and product conformity
- Status Correction and corrective action
- Follow-up actions from management reviews
- Changes that could affect the management system
- Recommendations for improvement.
The output from management review included information related Improvement of the effectiveness of
the management system and its processes and Resource needs.
The last management review was conducted on January 19, 2015. Management review result was recorded on F/WICA-MR-06-016. The issue regarding RSPO SCCS prformance has not clearly reviewed
during the last management review meeting.
The last internal audit was conducted on September 15, 2015. The result has been recorded F/WICAMR-06-015, there is one NCR regarding SOP for change production process from SG to MB product.
Result of management review will be review during next management review will be conducted in year
2016.
Compliance status: Compliance with observation.
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 13 of 22
Section 2: Modular Requirements: Module B – Segregation
B.3. Processing
Findings :
Based on procedure of RSPO (QP/WICA-14-068 rev.0) that auditee will use the same supply chain model
as its supplier. Logistic department will ensuring and verify that material with SG status will be use to process SG product as stated on document from marketing departement. Moreover, the company provide a
procedure regarding declassification/downgrading of raw material status.
The auditee has provided procedure that the RSPO certified palm product is kept segregated from noncertified material since material transported and storage, the PPIC section has responsibility to ensure this
condition along the production process while for transport and storage is responsible of logistic division).
To ensure that certified product with claim SG will not contaminated with non certified SG product. However it was observed during site visit from incoming material until processing finished there were a lot of area
which has potential mixing, some critical point for mixing were identified the company has not documenting
all critical control point of contamination and relevant counter measure to prevent the mixing. Furthermore
at the finished good warehouse, there is potential mixing between certified product and non certified product, the company has not provide specific identification/code or marking ti distinguishing between certified
and non certified product for SG claimed also for MB claimed This is raised as non conformities. The company has no test the implementation of RSPO product processing or conduct simulation of RSPO SCCS
system both for SG and MB claim for ensure company’s readiness to implement RSPO SCCS.
Compliance status: Non Conformity
NCR SCCS-02 od 03
PT WICA CIkarang has no identified yet the critical control point that has potensial mixing between certified and non certified material to ensure that the objective for 100 % segregated can be achived for certified product with SG claimed.
NCR SCCS-03 of 03
There is no mechanism for finished good product storage to distinguishing between certified claimed and
non certified claimed product.
Section 3: Modular Requirements: Module C – Mass Balance
C.3. Processing
Findings :
Based on procedure of RSPO (QP/WICA-14-068 rev.0) the company will use the same supply chain model following the material supplied from supplier. Logistic department ensure and verify that material with
SG or MB are used for processing a product with MB status appropriate of request form marketing in Head
Office. Moreover, the auditee has provided a procedure regarding declassification/downgrading of raw
material status.
The facility has provided the storage tank dedicated to MB product but if the storage tank will be used for
SG product so that the facility shall be cleaning before used.
Compliance status: Full Compliance
C.4 Continuous accounting system
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 14 of 22
Findings:
The company decide to implement continuous accounting system is in operation to records all quantity of
certified material that will be procesed into certified product.
The company has establish a mechanism to ensure that the quantity of physical RSPO mass balance
material inputs and output on a real time basis at mass balance and traceability for RSPO procedure
(QP/WICA-14-069 rev.0). All volumes of palm oil that are delivered are deducted from the material accounting system according to actual daily conversion ratios.
Officer from PPIC section has been assign to monitor daily report regarding internal material accounting
system will be complies with the RSPO requirement such as can only deliver Mass Balance sales from a
positive stock. The implementation of certified product accounting system will be started after auditee
getting order for certified product.
Compliance status: Full Compliance
C.6. Conversion Ratio
Findings :
There is several stages to product certified product using palm kernel oil, there is material mutation and
potential losess on each stage. However the company has no establihsed procedure for calculation conversion factor from incoming material until certified finished good product. This is raised as non conformity as determined on req. 5.10 above.
Compliance status: Non Compliance
C.7. Yield Scheme
Findings :
PT WICA Cikarang wills using their own actual yields according to the nature of company processing
and efficiency targeted by management every year. Since the company has no produce certified prdct
yet, the implementation for company’s yield scheme could not be verified during the 1st surveillance audit.
Compliance status: Full Compliance
3.2 Identified Non-conformances against RSPO SCCS Requirements, Corrective Actions Taken and Auditors
Conclusions
SCCS Non-conformance 2014-01 of 02 :
In the procedure of the administration of incoming raw material does not include responsibility from the unloading officer to provide information about the category of product (certified or non-certified) and identification of supply chain model on delivery note at Tanjung Priok Port.
Evidence of Correction & Corrective Action:
The auditee has provided revision of the procedure for loading product to vessel (SOP/WICA-LOG-06-004
rev.4) and unloading material from vessel (SOP/WICA-LOG-06-003 rev.4). Additional information in revision of the procedure of loading product to vessel (SOP/WICA-LOG-06-004 rev.4) and unloading material
from vessel (SOP/WICA-LOG-06-003 rev.4) are field operator will provide information about the category of
product (certified or non-certified) and identification of supply chain model on weighbridge ticket (loading
activities) or delivery note (unloading activities).
Moreover, auditee has provided statement letter from PT Sari Agrotama Persada where their contents
conists of dated ocotber 06, 2014. :
• Field officer will provide information about the category of product (certified or non-certified) and identifi-
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 15 of 22
cation of supply chain model on delivery note (unloading of raw material) where based on information on
Bill of Lading & manifest and information from trading department in head office.
• Field officer will provide information about the category of product (certified or non-certified) and identification of supply chain model on weighbridge ticket (loading of product) where based on delivery note
from PT WICA Tbk.
• To ensure that special material with RSPO SG status not contaminated with other material during unloading to truck and loading to vessel.
• Coordinating with logistic department from PT WICA Tbk
Auditor Conclusions : Closed
SCCS Non-conformance 2014-02 of 02:
In the procedure of handling non-conformity material/document in RSPO SCCS (QP/WICA-14-070 rev.1)
does not include step/mechanism of handling non-conformity material/document in RSPO SCCS with segregation (SG) SC model
Evidence of Correction & Corrective Action:
The company has provided revision of the procedure of handling non conformity material/document in
RSPO SCCS (QP/WICA-LOG-14-070 rev.1). Handling of material with segregation supply chain model if
supplier’s RSPO certificate not valid is material will be unloaded with a change in status to a non-certified
in accordance with the agreement of both parties.
Auditor Conclusions : Closed
3.3 Identified Non-conformances against RSPO SCCS Requirements, Corrective Actions Taken and Auditors
Conclusions
SCCS Non Conformance No. SCCS 2015-01 of 03; Req.5.10
However the company has no establihsed procedure for calculation conversion factor from incoming
material until certified finished good product.
Correction:
To revise SOP/WICA-FRAK-14-026 including calculation of contaminated material to be flased and
downgraded into the lower certified claimed (MB) i.e.
• SOP/WICA-REF1-06-006 on the fractionation plant
• SOP/WICA-REF2-06-006 for Refinary plant.
• SOP/WICA–HDR-06-015 for hidrogenasi plant
• SOP/WICA–PACK-09-011 plant packaging.
Corrective action:
To ensure all contamination and losses along the product processing will not exceed from the amount
as defined on the SOP.
Date of Closure: December 24, 2015
Auditor Conclusions: Closed
Verification of Evidence provided:
Company provide revised
•
SOP/WICA-REF1-06-006 on the fractionation plant
•
SOP/WICA-REF2-06-006 for Refinary plant.
•
SOP/WICA–HDR-06-015 for hidrogenasi plant
•
SOP/WICA–PACK-09-011 plant packaging.
All procedures has incuded information about the amount of contamination to be flased become MB
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 16 of 22
product from SG material +/- 2000kg for every change of batch from SG to non SG product. The company will prepare additional +/- 4500kg certified material for every production batch whom will be
claimed as SG product. Contaminated SG product will be downgraded into MB product.
SCCS Non-conformance No. SCCS-02 od 03; Req. B3.2
PT WICA CIkarang has no identified yet the critical control point that has potensial mixing between certified and non certified material to ensure that the objective for 100 % segregated can be achived for
certified product with SG claimed.
Correction:
To identify all critical control point on the production flowchart document (QP/WICA-14-068 rev.2) and
provide qualified personel for each identified area.
Corrective action:
To ensure that all personal working at critical point area keep maintain segregation of the material and
product between SG and non SG claimed.
Date of Closure: November 24, 2015
Auditor Conclusions: Closed
Verification of Evidence provided:
The company provides revised RSPO procedure QP/WICA-14-068, the procedure has include information about potential CCP such as receiving of Raw materialin bulk by road tankers/ship; Weighbridge; pump house unloading and storage raw; material and product dispatch. There is the counter
measure has been established to prevent material contamination for each point.The Person incharge
for each point has been appointed as responsible person for controlling and handling the process.
SCCS Non-conformance No. SCCS-03 of 03; Req. B3.3
There is no mechanism for finished good product storage to distinguishing between certified claimed
and non certified claimed product.
Correction:
Additonal mechanism of handling certified product on the warehouse procedure SOP/WICA-WH-06008 rev. 6 “Finished good handling and storage “. The company will provide specific line nad notice
board to separate certified product with non certified product following the respective claim SG or MB.
Corrective action:
To ensure RSPO SG and MB product keep segregated and the implementation of SOP will be monitored periodically for consistency implementation.
Date of Closure: December 24, 2015
Auditor Conclusions: Closed
Verification of Evidence provided:
The company provides revised SOP for finished product handling and storage SOP/WICA-WH-06-008.
It was informed on the procedure all RSPO claimed product will be keep segregated and prvide the line
and notice board to distingusing with other non certified product.
3.4 Conclusion and Recommendation for RSPO Supply Chain Certification
The audit team has confirmed through the audit process that PT Wilmar Cahaya Indonesia Tbk has established and maintains an effective system to ensure compliance with the RSPO Supply Chain Certification
requirements (dated November 2014). It is also confirmed that the company’s system to records annual
volume of certified product sold for defined period was not exceeded the certified annual tonnages as
claimed in the organization’s RSPO certificate due to no claimed certified product has been sold. PT TUV
Rheinland Indonesia recommends the maintaintenance PT Wilmar Cahaya Indonesia Tbk for maintain certi-
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 17 of 22
fication of compliance to the RSPO Supply Chain Certification System requirements, after elimination of the
major non conformities. All identified non conformities as explained on the section 3.3.above has been
eliminated and corrected.
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 18 of 22
4.0 CERTIFIED ORGANISATION’S ACKNOWLEDGEMENT OF INTERNAL RESPONSIBILITY
4.1 Date of Next Surveillance Visit
The next surveillance visit is planned for October 2016
4.2 Acknowledgements of Internal Responsibility and Formal Sign-Off by Client
It is acknowledged that the assessment visit was carried out as described in this report and we accept the assessment findings and report content.
Signed on behalf of PT Wilmar Cahaya Indonesia Tbk
Simon Panjaitan
January 15, 2016
Signed on behalf of PT TUV Rheinland Indonesia
Dian S Soeminta
Lead Auditor
Date : January 13, 2016
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 19 of 22
APPENDICES
Appendix 1: Details of Supply Chain Certification Certificate
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 20 of 22
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 21 of 22
Appendix 2: List of Abbreviations
CBR
CBS
CPO
HKL
LOG
MB
PKO
QP
RBD PKOL /
RKL
RBD PKST /
RKS
RHKL
RHKS
RBD-PKO /
RKO
SAP
SCCS
SG
SJH
WICA
Cocoa Butter Replacer
Cocoa Butter Substituse
Crude Palm Oil
Hydrogenated Palm Kernel Olein
Logistic
Mass Balance
Palm Kernel Oil
Quality Procedure
Refined Bleached Deodorized Pal Kernel Olein / Refined Palm Kernel Olein
Refined Bleached Deodorized Pal Kernel Stearin / Refined Palm Kernel Stearin
Refine Hydrogenated Palm Kernel Olein
Refine Hydrogenated Palm Kernel Stearin
Refined Bleached Deodorized Pal Kernel Oil / Refine Palm Kernel Oil
PT Sari Agrotama Persada
Supply Chain Certification System
Segregation
Sistem Jaminan Halal (Halal Assurance Halal)
PT Wilmar Cahaya Indonesia Tbk
Appendix 3: Observations and Opportunities for Improvement
A. Positive observation:
1. Company has complete QP/SOP for RSPO SCCS implementation.
2. Persons in charge has good understanding about RSPO SCCS .
B. Opportunities for Improvement:
No.
1.
Observations / Opportunities for Improvement
Next Management review agenda should include RSPO SCCS Issue
2.
Transporter should be provided understanding for product handling RSPO SCCS.
3.
Company should conduct simulation of RSPO SCCS system both for SG and MB claim for
ensure company’s readiness to implement RSPO SCCS.
QMF: RSPO-007c-13 rev.2
st
1 Surveillance Audit Report
PT Wilmar Cahaya Indonesia Tbk – Cikarang, West Java
Page 22 of 22
Appendix 4: Supply Chain Certification Audit Closing Meeting Summary
Appendix 5 : List of supplier and buyer
Certificate
No.
Certificate
Certificate
Validation
Name of Supplier
Address
Product
PT Wilmar Cahaya Indonesia – Pontianak
Jl. Khatulistiwa KM.4.3, Batulayang, Pontianak, West Kalimantan Province
PKO
-
-
-
PT Sari Agrotama Persada
– Palembang
Jl. Blabak No.18, Tiga Ilir, Palembang, South Sumatera
Province
PKO
-
-
-
Certificate
No.
Address
Product
PT Unilever Indonesia –
Surabaya
PT Sinar Antjol
Jl. Rungkut Industri IV/5-11,
Surabaya, East Java
RKO
-
-
-
Jl. Malaka II No.1-3, South Jakarta, DKI Jakarta Province
RKO
-
-
-
PT Tempo Nagadi
Jakarta
Industrial
Estate
Pulogadung, Jl. Pulo Kambing
Block BI 2 – E/5-8, Jatinegara,
East Jakarta District, DKI Jakarta Province
RKO
-
-
-
Multi Commodity International LTD
Suntec Tower 3 Suite No.3526
CO8, Singapore
RKO, RKL
-
-
-
PT
Ayu
Cemerlang
Jl. Mangga Besar VI Utara
No.18B, West Jakarta District,
DKI Jakarta Province
RKL
-
-
-
PT Wilmar Nabati Indonesia – Gresik
Jl Kapten Darmo Sugondo
No.56, Indro village, Kebomas
Sub District, Gresik District,
East Java Province
RKO,
RKL, HKL
RSPO SCCS
185 0 2248 001
Valid until
January 31,
2018
PT
Lautan
Krimerindo
Jl. Raya Mojosari-Pacet KM.4,
Pesanggrahan village, Kutorejo
Sub District, Mojokerto District,
East Java Province
RHKL
-
-
-
PT Kievite Indonesia –
Pasar Rebo
Jl. Raya Bogor KM 5, Pasar
Rebo, Jakarta Timur, DKI Jakarta Province
RHKL
-
-
-
PT Kievite Indonesia –
Salatiga
Jl Merpati No.1 Salatiga District, East Java Province
50721, Indonesia
RHKL IV <
1
RSPO SCCS
CU-RSPO
SCCS-829955
Valid until
November
14, 2018
PT
Gandum
Kencana
Jl. Moh. Toha KM 2.1, Karawaci Sub District, Tanggerang
District, Banten Province
RHKS
-
-
-
KIIC Lot J 2-A, Tanjungpura
Sub District, Karawang District,
West Java Province
RHKS
-
-
-
Jl. Gandasari 79 RT 008/02,
Curug Sub District, Tangerang
District, Banten Province
RHKS
-
-
-
PT Sayap Mas Utama
Jl. Tipar Cakung Kav. F5-7,
East Jakarta District, DKI Jakarta Province
RKO
-
-
-
PT Royal Industries Indonesia
Surya Cipta Industry Estate, Jl.
Surya Utama Kav.1-4, Karawang District, West Java Province
RKO
-
-
-
Naturally
Natural
Mas
PT Freyabadi Indotama
PT Pusan Manis Mulia
Certificate
Certificate
Validation
Buyer
QMF: RSPO-007c-13 rev.2