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Benefit Highlights for UNC Greensboro students
Effective 08/01/13
Your student health insurance coverage, offered by Blue Cross and Blue
Shield of North Carolina (BCBSNC), may not meet the minimum standards
required by the health care reform law for the restrictions on annual dollar
limits. The annual dollar limits ensure that consumers have sufficient
access to medical benefits throughout the annual term of the policy.
Restrictions for annual dollar limits for group and individual health
insurance coverage are $1.25 million for policy years before 9/23/12; and
$2 million for policy years beginning on or after 9/23/12 but before 1/1/14.
Restrictions for annual dollar limits for student health insurance coverage
are $100,000 for policy years before 9/23/12, and $500,000 for policy years
beginning on or after 9/23/12, but before 1/1/14. Your student health
insurance coverage put an annual limit of: $1,000,000 on all covered
services; $5,000 for sleep studies/disorders & $5,000 for hormone
replacement therapy and $3,000-$10,000 for NCAA sports injuries. If you
have any questions about this notice, contact BCBSNC at 1-888-351-8283.
Be advised that you may be eligible for coverage under a group health plan
of a parent’s employer or under a parent’s individual health insurance
policy if you are under the age of 26. Contact the plan administrator of the
parent’s employer plan or the parent’s individual health insurance issuer
for more information.
® Marks of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of North
Carolina is an independent licensee of the Blue Cross and Blue Shield Association.
Policy # UNCStu, 4/13, U9096, 5/13
Table of Contents
This brochure is a general summary of the insurance plan offered by Blue Cross and Blue Shield of North Carolina
which includes an overview regarding the following topics:
• Health Care on Campus
• Continuation of Coverage after Graduation or
Discontinuation of Enrollment
• Eligibility
• Benefit Highlights
• Covered Students with Dependents
• Student Assistance Program
• Effective and Termination Dates
• Medical Evacuation & Repatriation Coverage
• 2013/2014 Premiums
• HealthLine Blue
• Claims and Pre-Notification Procedures
Please refer to your benefit booklet for complete details.
Important Numbers
For questions about:
We can help:
Waiver/enrollment process
Benefit questions
Claim inquiries
Student Blue
888.351.8283
email@studentbluenc.com
www.bcbsnc.com/uncg
On-campus medical care and
services
UNC Greensboro Student Health
Services
336.334.5340
International travel benefits
Student Assistance Program
855.577.7651
School/Life services
Health and Wellness Information
Legal information
Financial information
Student Assistance Program
855.577.7651
www.achievesolutions.net/studentblue
Benefit status
Claims history
Find A Doctor Tool
Pharmacy Search Tool
Exclusive member discounts
My Member Services
mybcbsnc.com
Key Dates for Waiver/Enrollment Period
All students eligible for the UNC System Mandatory Hard W aiver Plan must either waive or enroll insurance
coverage for the 2013/2014 academic school year by September 10, 2013. The plan policy year runs from August
1, 2013 through July 31, 2014.
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Health Care on Campus
This plan provides 100% coverage for medical services and a $10 copayment on prescriptions at your Student
Health Center.
Location: Gove Student Health Center
Hours: Weekdays 8am to 8pm Monday - Friday; W eekends 9am to 12pm Saturday; 5pm to 8pm Sunday
Telephone: 336.334.5340
Web: studenthealth.uncg.edu
Eligibility
For the most current information, refer to the UNC Student booklet section, “When Coverage Begins and Ends”. A
student is defined as eligible under the Hard W aiver requirement and is eligible for the Hard Waiver Plan as follows:
Undergraduate students
 Enrolled in a minimum of six (6) credit hours per semester, AND
 Enrolled in a degree-seeking program, AND
 Eligible to pay the university Student Health Fee.
Graduate students
 Enrolled in a minimum of six (6) credit hours per semester, AND
 Enrolled in a degree-seeking program, AND
 Eligible to pay the university Student Health Fee.
Special student populations
 International Students: All international students in some non-immigrant visa categories have health
insurance stipulations mandated by federal regulation (e.g., medical evacuation, repatriation, and other
requirements).
All degree-seeking international students, regardless of semester credit hour level, are eligible to purchase
the Hard W aiver rated plan.
 Students in Non-Degree Programs: Participants in non-degree seeking programs* are eligible for the Hard
Waiver rated plan if:
 the program is sponsored by the campus, AND
 participants pay the campus student health services fee, AND
 all program participants are required by the campus to have health insurance.
*Note: Student-Athletes who have graduated but are enrolled in post-baccalaureate studies in
accordance with NCAA eligibility rules are covered.
 Study Abroad: Degree-seeking students participating in a UNC campus-sponsored study abroad program
and earning at least six semester credit hours are eligible for, but are not required to have, the UNC System
SHIP. The campus health center fee criterion does not apply for eligibility. Such students may purchase the
plan for the entire semester or for the portion of the semester when the student is not in Study Abroad. Call
1-888-351-8283 or email at email@studentbluenc.com.
Eligible Dependents: A voluntary rated dependent plan may be purchased by eligible dependents if they are a
dependent of a student. Eligible dependents include spouse, children, and same sex domestic partners who meet
the domestic partner eligibility requirements. More information about the UNC System Voluntary SHIP is available
here.
Covered Students with Dependents
Coverage for a covered student’s eligible dependents (i.e., spouse, domestic partner, and/or children) may be
purchased by the student by going to the student’s login page on their campus website at www.bcbsnc.com/uncg.
Enrollment must occur by September 10, 2013 for the Fall semester and January 31, 2014 for the Spring semester.
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Effective and Termination Dates
The Policy on file at the University becomes effective 12:01 a.m. on August 1, 2013 and terminates 11:59 p.m. on
July 31, 2014. Coverage will be effective on the Effective Date of the Coverage Period enrolled (i.e. Fall,
Spring/Summer). Insurance will end for the Covered Person on the earliest of: (1) the date he or she becomes fulltime active duty in any Armed Forces, or, (2) the end of the period for which the premium was paid.
2013-2014 Premiums for UNC System Student Health Insurance Plan
Mandatory Hard Waiver Options
2
Student premiums for the Mandatory Hard Waiver Plan must
be paid through the student’s UNC System school account on a
semester basis.
3
Coverage for student dependents is available under the
Mandatory Hard Waiver Plan. If you are a dependent of a
student, your coverage will end when the student’s coverage
ends. Also, your premium will be billed monthly
Voluntary Enrollment Options
4
Premiums due for all Voluntary Enrollment Plans are paid
directly to BCBSNC and are billed in12 monthly installments.
Claims and Pre-Notification Procedures
Certain services and procedures may require prior review. Please consult your member guide for more information.
Continuation of Coverage after Graduation or Discontinuation of Enrollment
Students who have been continuously insured under this health benefit plan and have graduated or discontinued
enrollment at a UNC campus may continue their coverage for up to three months under the voluntary plan. The
annual BENEFIT PERIOD MAXIMUM will continue to accumulate only up to the amount listed in “Summary of
Benefits.” The required application and payment must be received within 31 days of the loss of eligibility.
Students who have waived coverage under this health benefit plan and have maintained the hard waiver eligibility
criteria and their other coverage for the entire coverage period waived, and graduated or discontinued enrollment at
a UNC campus and is no longer enrolled in their other coverage, may also elect to continue their coverage for up to
three months under the voluntary plan. The required application and payment must be received within 31 days of
the loss of eligibility.
If still eligible for continuation at the beginning of the next plan year August 1, 2014, the student must purchase
coverage under the new plan chosen by the school. Coverage under the new plan is subject to the rates and
benefits selected by the school for that plan year.
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SM
Blue Options
Benefit Highlights (PPO)
Copayments are fixed dollar amounts the member must pay
Coinsurance percentages are the part that BCBSNC pays
Physician Office Services
In-Network
(See “Outpatient Clinic Services” for “outpatient clinic” or “hospital-based” services.)
Out-of-Network
Office Visit
Includes Office Surgery, Consultation, X-ray and Lab, and benefit period maximum of 4 office visits for the
assessment of obesity in and out of network. See “Inpatient and Outpatient Services”.
Student Health Center
Primary Care Provider
Specialist
100%, no deductible
$20 copayment, then
80% after deductible
$20 copayment, then
80% after deductible
Not applicable
$20 copayment, then
70% after deductible
$20 copayment, then
70% after deductible
Preventive Care
This benefit is only for services that your provider indicates a primary diagnosis of preventive or wellness on the claim
that is submitted to BCBSNC.
Student Health Center
Primary Care Provider
Specialist
Outpatient Clinic
100%, no deductible
100%, no deductible
100%, no deductible
80% after deductible
Not applicable
70% after deductible
70% after deductible
70% after deductible
*Gynecological exams, cervical cancer screening, ovarian cancer screening, screening mammograms, colorectal
screening, bone mass measurement, newborn hearing screening and prostate specific antigen tests (PSAs) are
covered Out-of-network.
Therapies
Short-term Rehabilitative Therapies (Maximums apply to Home, Office and Outpatient Settings):
Physical/Occupational: 30 visits per Benefit Period; Speech Therapy: 30 visits per Benefit Period
Primary Care
Specialist
Urgent Care Centers and Emergency Room
Urgent Care Centers (Copayment waived if referred
to Emergency Room)
Emergency Room Visit (Inpatient Hospital benefits
apply if admitted. If held for observation, outpatient
benefits apply. See “Inpatient and Outpatient Hospital
Services”.)
Ambulatory Surgical Center
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$20 copayment, then
80% after deductible
$20 copayment, then
80% after deductible
$20 copayment, then
70% after deductible
$20 copayment, then
70% after deductible
$75 copayment, then
80% after deductible
$75 copayment, then
80% after deductible
$300 copayment, then
80% after deductible
$300 copayment, then
80% after deductible
80% after deductible
70% after deductible
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Inpatient and Outpatient Hospital Services
Hospital and Hospital Based Services
Outpatient Clinic Services (other than preventive
services above)
Professional Services
Hospital and Professional
Outpatient Labs and Mammograms with surgery
or other services
Outpatient Labs and Mammograms without
surgery or other services
Outpatient X-rays, ultrasounds, and other
diagnostic tests, such as EEG’s and EKG’s
CT scans, MRI’s, MRA’s and PET scans in
any location, including physician’s office
Other Services
Skilled Nursing Facility (60 days per Benefit Period)
Home Health Care, Durable Medical Equipment
and Hospice
Ambulance
Maternity (Includes Prenatal and Post-delivery care)
Hospital Services (Delivery)
Professional Services (Delivery)
Transplants
Hospital Services
Professional Services
Infertility Services
Primary Care Provider
Specialist
Hospital Services
Inpatient and Outpatient Professional Services
Vision Care
Routine Eye Exams
Lifetime Maximum, Deductibles, Coinsurance Maximums
& Plan Maximums
80% after deductible
80% after deductible
70% after deductible
70% after deductible
80% after deductible
70% after deductible
80% after deductible
70% after deductible
100%
70% after deductible
80% after deductible
70% after deductible
80% after deductible
70% after deductible
80% after deductible
80% after deductible
70% after deductible
70% after deductible
80% after deductible
80% after deductible
80% after deductible
80% after deductible
70% after deductible
70% after deductible
80% after deductible
80% after deductible
70% after deductible
70% after deductible
Not Offered
Not Offered
Not Offered
Not Offered
Not Offered
Not Offered
Not Offered
Not Offered
100%, no deductible
Benefits not available
In-network
Out-of-network
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The following Deductibles and Coinsurance Maximums apply to the services on the previous page and Mental
Health and Substance Abuse services below:
Lifetime Benefit Maximum
Unlimited
Unlimited
Annual Benefit Period Maximum
$1,000,000
$1,000,000
Deductibles
Individual (per Benefit Period)
$300
$300
Family (per Benefit Period)
$300 per
$300 per
insured member
insured member
Coinsurance Maximum
Individual (per Benefit Period)
$4,000
$8,000
Family (per Benefit Period)
$8,000
$16,000
Hormone Replacement Therapy $5,000 Maximum Per Year
Sleep Studies / Disorders $5,000 Maximum Per Year
Massage Therapy / Acupuncture-Stress Therapy $500 Maximum Per Year
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Mental Health and Substance Abuse Services
Mental Health Services
Office Visit
Inpatient/Outpatient
Substance Abuse Services
Office Visit
Inpatient/Outpatient
$20 copayment, then
80% after deductible
80% after deductible
$20 copayment, then
70% after deductible
70% after deductible
$20 copayment, then
80% after deductible
80% after deductible
$20 copayment, then
70% after deductible
70% after deductible
Prescription Drugs
Up to 30 day supply. 31-60 day supply is two copayments and 61-90 day supply is three copayments. Infertility,
Weight Loss, and Sexual Dysfunction Drugs Not Covered by the plan. Prescriptions filled by Student Health are
covered are a $10 copayment per prescription or refill.
Tier 1 (Generic)
$25 copayment
Tier 2 (Preferred Brand)
$50 copayment
Tier 3 (Brand)
$100 copayment
Lens and Frame Coverage
BCBSNC will reimburse you up to the Benefit Period Maximum for glasses,
hard, soft or disposable contact lenses. Prescribed Eyeglass Lens and Frame
Benefit Period Maximum
Copayment + charge over
In-network allowed
amount
Copayment + charge over
In-network allowed
amount
Copayment + charge over
In-network allowed
amount
$200
1
NOTICE: Your actual expenses for covered services may exceed the stated coinsurance percentage or copayment amount because actual provider charges may not be used to determine the payment obligations for
BCBSNC and its members.
Additional Services
Student Assistance Program
Master's-level clinical professionals are available via telephone 24/7, 365 days a year to offer students confidential
counseling, education and referral assistance. In addition to these core services, Student Assistance Program also
offers:
• Work/life services, such as information and referrals for academic service providers in the area.
• Chronic disease management to help students manage a chronic condition such as migraines, diabetes or
asthma while away from home.
• Access to discount programs featuring retailers offering deals on gym memberships and fitness gear.
• Online health assessment to allow students to assess overall health and general risks.
• Weight management program such as online support, resources and tools to help students manage their
weight.
Students can access this service online at achievesolutions.net/studentblue or at (855) 577-7651.
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Medical Evacuation and Repatriation Coverage
Coverage for UNC System students extends throughout the U.S. and worldwide. This coverage is a combined
benefit of up to $1,000,000 and also includes coverage for political and natural disaster evacuation. For assistance,
please call the Student Assistance Program at (855) 577-7651.
Emergency medical evacuation to the nearest appropriate facility is provided if local medical care is not adequate.
In addition to repatriation of remains, medical repatriation is available if the student is incapable of traveling alone
and needs ongoing medical assistance following hospitalization. Arrangements will be made for the student to
return home or to campus with a medical or non-medical escort as needed.
Additional services for international travelers:
• Provider referrals, appointments, and admission arrangements
• Medical Advice: Medical advice provided over the telephone
• Medical case monitoring and liaison service: If a student is hospitalized, trained medical staff will monitor
the case and serve as a liaison between the student, their family, the health care provider and other
authorized representative.
• Pre-trip information: Provide information on available medical providers, inoculation and immunization
recommendations, traveler advisories, contact information for embassies and consulates worldwide and
other pertinent information
• Translation services
• Prescription replacement and medical supply arrangements
• Emergency message center service: The emergency message center enables the Assistance Coordinator
to receive a message from them and make appropriate attempts to deliver the message to an intended
recipient
• Return of dependent children: If dependent children are present but left unattended as a result of a
student’s injury or illness, the Assistance Coordinator will arrange for transportation to return the children to
the home country
• Personal effects collection and return: If a student leaves behind personal effects as a result of a medical
emergency, an Assistance Coordinator will assist in making necessary arrangements for such personal
effects to be collected and returned
• Emergency medical evacuation and transportation
• Lost ticket and document replacement
• Lost luggage assistance
• Legal referrals and arrangements: If they require the posting of bail or immediate payment of legal fees, the
Coordinator can help arrange a cash transfer from family or friends
• Identity theft consultation
For limitations and exclusions, please refer to your benefit booklet at www.bcbsnc.com/student.
HealthLine Blue
Because we want to help you stay healthy, we offer a variety of wellness benefits and services. You can take
advantage of HealthLine Blue, our 24-hour health information service that you can call anytime at 1-877-477-2424.
With our program you can get health advice anytime you need it, so you can learn how to take charge of your
health.
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ADDITIONAL INFORMATION ABOUT BLUE OPTIONS FROM BCBSNC
Benefit Period
The period of time, usually 12 months as stated in the group
contract, during which charges for covered services provided
to a member must be incurred in order to be eligible for
payment by BCBSNC. A charge shall be considered incurred
on the date the service or supply was provided to a member.
Office visits do not require certification. In-network providers
are responsible for obtaining certifications. The member will
bear no financial penalties if the in-network provider fails to
obtain the appropriate authorization. The member is
responsible for obtaining certification for services rendered by
an out-of-network or out-of-state provider.
Allowed Amount
The maximum amount that BCBSNC determines is to be paid
for covered services provided to a member.
Health and Wellness Program
Because we want to help you stay healthy, we offer a variety
of wellness benefits and services. You can take advantage of
HealthLine Blue, our 24-hour health information service, a
health topics library, asthma and diabetes management and a
prenatal program. You will also have access to online health
and wellness information at www.bcbsnc.com. With our
program you can get health advice anytime you need it, so
you can learn how to take charge of your health.
Coinsurance Maximum
The dollar amount of coinsurance a member must pay prior to
BCBSNC paying 100% for certain services. NOTE: In some
plans, there is no coinsurance maximum; members are
responsible for coinsurance once the deductible has been
met.
Day and Visit Maximums
All day and visit maximums are on a combined In- and Out-of
Network basis.
Utilization Management
To make sure you have access to high quality, cost-effective
health care, we manage utilization through a variety of
programs including certification, transplant management,
concurrent and retrospective review. If you have a concern
regarding the final determination of your care, you have the
right to appeal the decision. If you would like a copy of a
benefit booklet providing more information about our
Utilization Management programs, call the toll free
number listed in your information packet.
Certification
Certification is a program designed to make sure that your
care is given in a cost effective setting and efficient manner.
If you need to be hospitalized, you must obtain certification.
Non-emergency and non-maternity hospital admissions must
be certified prior to the hospitalization. If the admission is not
certified, a penalty will be applied. For maternity admissions,
your provider is not required to obtain certification from
BCBSNC for prescribing a length of stay up to 48 hours for a
normal vaginal delivery, or up to 96 hours for delivery by
cesarean section. You or your provider must request
certification for coverage for additional days, which will be
given by BCBSNC, if medically necessary. All inpatient and
certain outpatient Mental Health and Substance Abuse
services must be certified in advance by Magellan Behavioral
Health. Call Magellan Behavioral Health at 1-800-359-2422.
What is Not Covered?
The following are summaries of some of the coverage
restrictions. A full explanation and listing of restrictions will be
found in your benefit booklet. Your health benefit plan does
not cover services, supplies, drugs or charges that are:
. Not medically necessary
. For injury or illness resulting from an act of war
. For personal hygiene and convenience items
. For inpatient admissions that are primarily for
diagnostic studies
. For palliative or cosmetic foot care
. For investigative or experimental purposes
. For cosmetic services or cosmetic surgery including
treatment of or surgery for gynecomastia
. For custodial care, domiciliary care or rest cures
. For treatment of obesity, including surgical treatment of
morbid obesity
. For reversal of sterilization
. For treatment of sexual dysfunction not related to
organic disease
. For conception by artificial means or diagnosis and
treatment of infertility
. For self-injectable drugs in the provider's office
. For treatment of alopecia and biofeedback
A waiting period for coverage of pre-existing conditions may
apply to your coverage. Pre-existing conditions are those
conditions for which medical advice, diagnosis, care or
treatment was received or recommended within 6 months of
the date that your BCBSNC coverage begins. You may
receive credit toward the 12-month waiting period if your
enrollment date is within 63 days of the termination of your
previous health coverage.
The benefit highlights is a summary of Blue Options benefits. This is meant only to be a summary. Final interpretation and a
complete listing of benefits and what is not covered are found in and governed by the group contract and benefit booklet. You
may preview the benefit booklet by accessing a copy of the Blue Options benefit booklet from your campus web site.
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