Job Description
Job Title:
Cluster Manager
Place of work:
HMP Winchester, HMP Coldingley (with a
possible addition of the Isle of Wight in
the future).
Hours of Work:
38
Salary Scale:
Grade G, Zone 3
Reports to:
Assistant Director
Level of Criminal Records Bureau
Disclosure
Including Prison Vetting
Enhanced
Summary of Job
To act as a Cluster Manager within HMP Winchester and HMP Coldingley ensuring the
effective delivery of resettlement services in line with the agreed model and Purple Futures’
Delivery Specification. To oversee the delivery of services that aim to achieve the successful
rehabilitation and reintegration of offenders back into the community and reducing
reoffending.
To provide line management and motivate a team of Seniors and Caseworkers providing
supervision and annual Contribution Review in line with Catch22 policies and procedures. To
ensure that services are delivered across each site providing resettlement support to
offenders at the agreed touch points at the beginning of their imprisonment with BCST2’s
and at 12 weeks prior to release.
Seniors and Caseworkers effectively monitor reception and release list data ensuring all
offenders are allocated accordingly and are scheduled to generate a structured resettlement
plan meeting each offenders needs post release from custody.
Provide Senior Management Team reports as agreed demonstrating effective Line
Management and performance management across the two prison sites To be responsible
for partnership representation across the sites liaising with key partners in Purple Futures
(Interserve), Community Rehabilitation Companies (CRC), and National Probation Service
(NPS).
To oversee the management and maintenance of a partnership services directory including
a range of stakeholder services offering support in custody and upon release.
To develop and maintain partnership relationships with internal and external stakeholders
ensuring each service is fully embedded into each prison site. Attendance and
representation of the service at team meetings, multi-disciplinary meetings, forums and
engaging in any other duties deemed relevant by Line Management.
Main Duties and accountabilities
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To oversee the operational delivery of Resettlement services to applicable offenders
under the Line Management of the Catch22 Assistant Director and in line with the Purple
Futures’ service specification.
To ensure Seniors and Case Workers maximise the performance and contribution of
staff in meeting the objectives of resettlement through staff supervision, performance
management, Contribution Review, training, consultation and service/team meetings.
Monitor Seniors and Caseworkers through demonstrated evidence and associated
reports that the Service Delivery Specification is being followed and maintained and that
services are being provided to offenders in a timely manner as agreed.
This includes the delivery of resettlement services that deal with offenders’ immediate
resettlement needs. This service will be coordinated and will focus on immediate issues
relating to accommodation, health, employment, finance and debt.
Ensure through Seniors that on each site that the offender: has accommodation to go to;
is returning to employment; or is being signposted to the relevant agencies providing
employment or training opportunities post-release. Signposting will be provided for
finance and debt advice, and to specialist support for offenders subject to domestic or
sexual abuse; who may be or have been sex workers; and those needing specialist
mental health or substance misuse support.
Ensure Seniors and Case Workers are engaging fully with other agencies and cocommissioned services including but not limited to Substance Misuse Services; health
services; the Offender Learning and Skills Service (OLASS); and the Department for
Work and Pensions (DWP) Benefits Advisers and Work and other Programme Providers
within the Resettlement Prison.
Ensure risk escalation procedures and processes are in place consistently across each
site to safely manage and report increases in risk appropriately both internally and with
partnership agencies.
To work closely with Seniors and Case Workers to develop systems to ensure effective
service delivery within an equal opportunities framework and promote anti discriminatory
practice in all aspects of the work.
Set out a range of team aims and objectives to ensure Seniors can cascade a common
range of functional objectives to each team.
Ensure the common use and maintenance of team databases and compliance with the
Prison’s Case Management system for the purposes of casework recording, monitoring
and evaluating service provision.
Work with Seniors and Case Workers to constantly ensure there is genuine engagement
with the offender using appropriate methodologies and interventions to encourage and
support their engagement and progress towards greater independence on release into
the community.
Ensure staff have in place systems to monitor and collate all reception and release
information to ensure offenders are allocated timely to their sentence length, have
access/are referred to a range of resettlement interventions and are fast tracked to
release support planning for short sentenced offenders.
Ensure staff have in place systems that check all pre-release activity has been
successfully planned and delivered.
To ensure that all reasonable steps are put in place to facilitate prisoners’ successful
progression through the gate into CRC services.
Work with other service providers to ensure your services complement existing provision
in prison and in the community.
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Ensure that at all times work is conducted within the policy and procedural framework
established, ensuring full up to date knowledge and understanding of policies,
procedures and legislation at all times.
Provide high quality leadership and Line Management to Project staff.
Ensure that staff on all sites have appropriate personal development plans, and are
appropriately supported to achieve the plans targets / interventions.
Participate in the selection and ensure induction is provided to new staff to ensure that
they are aware of their duties and the policies, practice and values of Catch22.
Ensure that HM Prison security requirements are adhered to at all times.
Ensure that all staff are aware of the Catch22 Employee Assistance Programme.
Ensure that absenteeism and lateness on all sites is maintained, on or below, the agreed
levels for the organisation, taking appropriate support and action to achieve the target.
Ensure that all staff maintain high standards of professional performance at all times
through adherence to the Catch22 policies and procedural frameworks.
Ensure that disciplinary, complaints and grievance procedures are appropriately
managed, including the undertaking of investigations and the conducting of disciplinary
interviews when required.
Responsible for ensuring that staff on all sites are performance managed via the
Catch22 Supervision and Contribution Review processes and that these are conducted
and completed on time.
Ensure Resettlement Coordinators manage staff induction and probationary periods in
accordance with Catch22 policies and procedures.
Hold regular staff meetings and briefings as appropriate.
Monitor workload reports from each prison site to ensure that all current performance
and service standards are being met
To ensure that your professional awareness of best practice and service innovation is
maintained and shared with all staff.
Ensure absolute adherence to Catch22 Confidentiality and Data Protection Policies and
all other associated policies and procedures through appropriate systems and
procedures on each prison site.
Continue to develop the service provisions to ensure best practice and leading edge
services are available to service users.
To promote and report effective cost control mechanisms, and encourage all staff to take
responsibility for achieving financial savings where appropriate.
Promote and encourage best practice in Health & Safety and Environment.
Ensure all the organisations rules/policies regarding Health, Safety and the Environment
are strictly adhered to and that safe working practices are adopted at all times and risk
assessments are both carried out and followed.
Responsible for reporting any incidents /accidents occurring at the Project to Linemanager, HR and the competent Health & Safety person. Conducting investigations into
the incident / accident and provide appropriate report.
Ensure consistent and effective implementation of Catch22’s Equal Opportunities &
Diversity policy and procedures across each site.
Ensure all staff are trained and understand Catch22’s Equal Opportunities & Diversity
policy and procedures.
Positively promote an environment within Catch22 which respects and values the
diversity of both staff and service users.
Organisational accountabilities
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Reports to the Catch22 Assistant Director and provides reports to the contract
Partnership Management Board.
Responsible for ensuring Catch22 staff induction, management of probationary review
periods, mandatory/additional training as required, completion of 4Policies and elearning training on Connected is completed across all sites.
Ensure the service has in place processes to manage the completion and monitoring of
all security clearance checks including DBS and MOJ vetting procedures on all sites.
Annual agreement and review of targets, competencies and personal development plans
for all supervised staff in line with Catch22’s Contribution Review Process.
To attend Catch22 and Purple Futures networking events as and when required.
To ensure all performance and management reports are completed as directed collating
information as agreed from all prison sites.
That all performance issues are identified and addressed expediently to ensure all
Delivery Specification expectations are met through the delivery of our services.
To ensure that Catch22 environmental and health and safety risk assessments are
completed and reviewed timely on each site.
To have in place mechanisms to capture and monitor complaints from each prison site
providing information to Catch22 as part of annual reports.
To ensure all safeguarding concerns and managed in accordance with organisational
and establishment policies and agreements and that records and monitored and
maintained providing information to Catch22 as part of annual reports.
Other
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To seek to improve his/her own performance, contribution, knowledge, and skills and
participate in training and developmental activities as required.
To develop and maintain good and effective working relations with Line Management,
team colleagues, statutory and other voluntary agencies.
To ensure the implementation of Catch22’ss Diversity and Equality policy in its widest
sense across all prison sites.
To comply with Health and Safety policies and procedures.
To provide peripatetic Line Management responsibility to cover HMP Winchester and
Coldingley (with a possibility of extending this to the Isle of Wight in the future), if this is a
requirement of the CRC.
Providing direct support to the Resettlement Coordinators and oversight of Resettlement
Case Workers performance on each site.
To carry out such other relevant duties, as required.
This job description is intended to give an indication of the main duties involved, but
is not meant to be an exhaustive list.
Person Specification
Cluster Manager
Criteria
Essential
Desirable
Qualifications / Experience
Experience of leading a team working with
vulnerable people
A qualification in leadership and
management (or working towards)
Knowledge
How they will be
assessed
A, I
A qualification relevant to working with
under-supported people
A, I
Ability to work on an inter-agency basis
Experience of working with offenders
A, I
The ability to listen and communicate to an
acceptable standard both verbally and in
writing and to disseminate information in an
easily understood and appropriate format.
Ability to work as part of a team and on
own initiative
A, I
In-depth knowledge and understanding
of the criminal justice and offender
management systems
A, I
The ability to contribute to ongoing
assessments of the support needs of undersupported people and to provide
appropriate advice and support to them
The ability and willingness and
flexibility to work outside office hours, if
required
A, I
Knowledge and understanding of the issues
faced by people leaving prison
A,I
Experience of working within an
organisations policies and procedures,
including those relating to health and safety,
confidentiality and handling sensitive
information
A,I
Skills/Abilities
Other
Ability to demonstrate empathy with those
suffering discrimination and disadvantage
Risk assessment skills
A, I
General organisational and administration
skills
IT literate
A, I
Experience of managing senior staff
Experience of managing volunteers
A,I
A track record of establishing project
monitoring and evaluation frameworks,
ideally with some knowledge of output
based funding
Experience of setting up a new service
and of establishing procedures,
processes and protocols
A,I
Experience of achieving outcomes on time
and within budget
A,I
Experience and skills to lead a team, setting
objectives and priorities monitoring
performance against agreed targets
A,I
The ability to effectively manage service
development, evaluation and review
A,I
An understanding of, and commitment to,
the promotion of service delivery in an equal
opportunities framework, including antiracist, anti-discriminatory team and
professional practice..
Understanding of Health and Safety at Work
Access to a car, a current full driving
licence and able to buy insurance for
business use of the vehicle
A, I