Health & Welfare FAQS
FedEx Office Frequently Asked Benefits Questions
Q.
When am I eligible for benefits?
A.
The effective date for benefits is the first of the month following or coinciding with three continuous
months of regular, full-time employment. Please see the below matrix for eligibility criteria.
2010 Benefits Effective Date Matrix
FedEx Office
FT Employment Hire Date
Election Window
Benefit Effective Date
(This is the date you began working as a fulltime team member for FedEx Office)
(This is the period of time in which you can
go online and begin making your benefit
elections)
(This is the date your benefits will begin,
providing full-time employment has not been
interrupted)
September 2, 2009 - October 1, 2009
November 2, 2009 - January 4, 2010
January 1, 2010
October 2, 2009- November 1, 2009
December 3, 2009 - February 1, 2010
February 1, 2010
November 2, 2009 - December 1, 2009
December 31, 2009 - March 1, 2010
March 1, 2010
December 2, 2009 - January 1, 2010
January 31, 2010 - April 1, 2010
April 1, 2010
January 2, 2010 - February 1, 2010
March 2, 2010 - May 3, 2010
May 1, 2010
February 2, 2010 - March 1, 2010
April 2, 2010 – June 1, 2010
June 1, 2010
March 2, 2010 - April 1, 2010
May 2, 2010 – July 1, 2010
July 1, 2010
April 2, 2010 - May 1, 2010
June 2, 2010 – August 2, 2010
August 1, 2010
May 2, 2010 - June 1, 2010
July 3, 2010 – September 1, 2010
September 1, 2010
June 2, 2010 - July 1, 2010
August 2, 2010 - October 1, 2010
October 1, 2010
July 2, 2010 - August 1, 2010
September 2, 2010 - November 1, 2010
November 1, 2010
August 2, 2010 - September 1, 2010
October 2, 2010 - December 1, 2010
December 1, 2010
Note: Assumes completion of three continuous months of FT employment. Benefit Election Window begins 60 days prior to
Benefits Effective Date. If Benefits Effective Date falls on a weekend or a holiday, election window is extended to the first
following business day.
Q.
Who can I enroll in my benefits?
A.
Eligible dependents include: your spouse; unmarried children under the age of 23; your domestic
partner; your domestic partner’s unmarried children under the age of 23; unmarried enrolled
children or domestic partner’s children, incapable of self-support. Please refer to the Health and
Welfare SPD provided on the fedexoffice.ehr.com website for more information about eligible
dependents.
FedEx Office Benefits Administration
2010 Frequently Asked Questions
Q.
I was just rehired with FedEx Office. When am I eligible for benefits?
A.
If you are rehired within six months of your termination date, and you were previously eligible for
benefits, you will be reinstated the first of the month following your rehire date in the same benefit
selections you had when you left FedEx Office. If you are rehired after six months of when you
terminated, your benefits effective date will be the first of the month following or coinciding with
three continuous months of regular, full-time employment
Q.
Why can’t I add, drop, or change my benefits whenever I want?
A.
Our benefit plans are governed by Section 125 of the Internal Revenue Code. Under Section 125,
IRS stipulations say you cannot add, change, or drop your coverage except at annual enrollment or
when you have a qualified change in family status that affects your benefits. A qualified change in
family status includes marriage, divorce, birth of child, death, and spouse gains or loses benefits. If
you experience a qualified change in family status, you have 31 days from the event to make
changes to your benefit elections. If you do not make your changes within 31 days of the event,
you must wait until the next annual enrollment to make your changes. Please refer to the Health
and Welfare SPD on the fedexoffice.ehr.com website for more information about qualified changes
in family status.
Q.
Can I enroll in just the Dental or Vision Plan?
A.
Yes, providing you meet the eligibility criteria, you are eligible to enroll in the dental and vision
plans. You are not required to be enrolled in the medical plan to be enrolled in the dental or vision
plans. You can also enroll in the medical plan without enrolling in the dental or vision plans.
Q.
How can I find out if my doctor is in-network?
A.
A “Contacts” tab is located in the benefits library of the fedexoffice.ehr.com website. Here you can
access both medical and dental providers. You may also contact Anthem Blue Cross Customer
Service at 1.888.252.6941 for assistance with finding a provider.
Q.
I tried to enroll but my PIN doesn’t work. What do I do?
A.
Your PIN is your month and day of birth in 4-digit format. For instance, if your birthday is
01/01/1970, your PIN will initially be set as 0101. For your protection, you can also change your
PIN at any time. Please contact the FedEx Office Benefits Service Center at 1.866.866.9050,
option 0, if you have problems logging in.
Educational Assistance FAQs
Q.
When am I eligible to participate in the Educational Assistance Plan?
A.
All full time and part time team members are eligible to participate once they have completed three
months of continuous employment with FedEx Office.
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FedEx Office Benefits Administration
2010 Frequently Asked Questions
Q.
How do I enroll in the Educational Assistance Plan?
A.
Upon completion of the course(s), submit your approved Educational Assistance Plan
Reimbursement Form and all original receipts for tuition and other costs, as well as a copy of your
grade report showing a “C” or better to the Plan Administrator. Educational Assistance Plan
Reimbursement Form can be found fedexoffice.ehr.com under “Forms”.
401(k) Plan and Employee Stock Purchase Plan FAQs
Q.
When am I eligible to contribute to the 401(k) Plan?
A.
Team members can begin contributing to the FedEx Office 401(k) Plan on the first of the month
following one month of employment. Deductions will begin with the first full pay period after your
effective date.
Q.
How do I enroll the 401(k) Plan?
A.
Logon to the fedexoffice.ehr.com website and the 401(k) enrollment website is located in the
Benefits Library under Planning for the Future; to enroll, click on the website with the caption “for
newly eligible employees” next to it. You can also contact Vanguard directly at 1.800.523.1188 for
assistance.
Q.
When am I eligible to buy stock through the Employee Stock Purchase Plan (ESPP)?
A.
Providing you are the age of majority in the state in which you reside you may enroll in ESPP .
You must be a full-time or permanent part-time employee. Managing directors, officers of the
company or members of the board of directors are not eligible to participate in this plan.
Q.
How do I enroll in the ESPP?
A.
Enroll in the ESPP by calling Computershare at 1.800.326.6150 or by logging on to
Computershare’s website at www.computershare.com/employee/us. You will need your PIN and
plan name FDX. Your PIN will initially be set as the last five digits of your Social Security Number.
Please call the Benefits Service Center at 1.866.866.9050 if you have questions. Please logon to
fedexoffice.ehr.com to learn more about the benefits FedEx Office offers.
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