FedEx Office’s disability insurance plans are designed to provide income protection if you are
unable to work because of an illness, injury, or pregnancy. Short-term disability payments help
you replace income lost for up to 12 weeks if you are disabled. However, should your disability
continue for an extended period, long-term disability payments could provide additional income
security. FedEx Office pays the entire premium for these coverages.
FREQUENTLY ASKED QUESTIONS ABOUT SHORT-TERM DISABILITY BENEFITS
How do I know if I am eligible for disability benefits?
To be eligible, you must be a full0time team member of FedEx Office and Print Services, Inc.,
working at least 32 hours per week. If you meet the regular, full-time eligibility qualifications
stated above, you will be automatically enrolled in this coverage on the first day of the month
following or coinciding with three months of continuous full-time employment. For example, if
you begin work on May 15, you will be eligible for coverage on September 1. If however, at the
time you apply for disability benefits, a review of your hours worked reveals you have not been
working at least 32 hours per week; you will not be eligible for benefits.
What are the factors used to determine if I am disabled?
Under the terms of the contract, you are disabled when Aetna determines you are unable to
perform the material and substantial duties of your regular occupation due to your sickness or
injury, and you have a 20% or more loss in weekly earnings due to the same sickness or injury.
Aetna will make a determination of disability based on objective medical evidence.
What if I am placed on a reduced-work schedule by my doctor?
You may apply for short-term disability benefits even if you are working and, due to your
disability, you are earning less than 80% of your earnings before you become disabled.
Is there a waiting period for disability benefits?
Yes, 7 calendar days for all disabilities.
What does disability pay?
Disability pays up to 60% of your weekly earnings, to a maximum of $1,000 per week.
How do I file a claim for disability benefits?
It is your responsibility to contact Aetna to file your disability claim. To set up your claim,
contact Aetna at 866-240-4385 from Monday-Friday (7am-7pm CST). In addition, you can go
on-line to www.wkabsystem.com, 24 hours a day, 7 days a week to file your claim. Website
identifier is fedexoffice. You must file your claim within 90 days of your disability.
If I am eligible for disability benefits, how will I receive payment?
Any payment you receive for disability benefits will be sent directly to you from Aetna. Aetna
issues disability checks on a weekly basis.
How long are short-term disability benefits payable?
Short-term disability benefits are payable for a maximum of 12 weeks, as long as you remain
disabled. If you exhaust short-term disability benefits, a long-term disability claim will be
automatically set up for you by Aetna.
What if I work in a state that has state disability benefits?
If you work in California, Hawaii, New Jersey, New York, or Rhode Island, you will need to
apply for state disability benefits. Any payment received from a state disability plan will be
deducted from gross disability payments from Aetna. Please refer to the benefits website at
benefits.fedexkinkos.com for forms and additional information.
If I am missing time due to a work-related injury or illness, may I apply for disability
benefits?
Yes, you may apply for disability benefits. Any payment received from worker’s compensation
will be deducted from gross disability payments from Aetna.
May I use sick and vacation time to offset disability pay?
You may use vacation and/or sick time during the waiting period. After the waiting period, you
may use vacation time to supplement disability insurance so that you may receive 100% of your
normal gross earnings. You may also use sick time to supplement disability insurance; however,
disability insurance may be reduced by the amount of sick time used.
Where may I get additional information?
Please visit the FedEx Office benefits library at benefits.fedexkinkos.com.