Leadership v. Management: What's the Difference?

Management vs. Leadership
What’s the difference?
Ashley E. Armstrong
Assistant Athletic Director
University of California, Los Angeles
@NACWAA #IAAeast13
Leadership vs. Management
College Athletics
Management & Leadership
Management vs. Leadership
Would you manage or lead?
Keys to Being Effective
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College Athletics
Higher Education vs. Big Business
Media Driven
Constant Change
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Management & Leadership
Used interchangeably.
Each has its own function and characteristics.
Both tied to human interaction.
Exist at every level.
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“Leadership is about coping with
change. Management is about
coping with complexity.”
John Kotter
“Leaders are people who do the
right thing; Managers are people
who do things right.”
Warren Bennis
@NACWAA #IAAeast13
Task vs. People
Managers focus on task.
• Process, procedure, structure,
and outcomes.
Leaders focus on people.
• Inspire, influence, motivate, and persuade.
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Stability vs. Change
Managers maintain stability.
• Produce order and consistency.
• Control systems and people.
• Avoid risks… Accept status quo.
Leaders create change.
• Develop a vision and share the big picture.
• Innovators that initiate new ideas.
• Willing to take risks… Challenge status quo.
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Goal vs. Vision
Managers execute goals.
• Break down the plan into incremental goals.
• Produce orderly and consistent results.
• Short range view.
Leaders articulate a vision.
• Unify people behind a cause.
• Find opportunities and create strategies.
• Long term perspective.
@NACWAA #IAAeast13
Directs vs. Shapes
Managers direct culture.
• Define the plan… Who, what, when , where, why?
• Ensure that rules and procedures are followed.
• Navigate existing roads.
Leaders shape culture.
• Empower and inspire innovation.
• Motivate the team.
• Lead the way on new roads.
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Organize vs. Align
Managers organize when things go wrong.
• Embrace the process.
• Seek stability and control.
• Avoid conflict and try to resolve problems quickly.
Leaders align when things go wrong.
• Tolerate chaos and lack of structure.
• Rally the troops, reestablish the vision, and set the
• Use conflict to motivate action.
@NACWAA #IAAeast13
Transactional vs. Transformational
Managers have subordinates.
• Use an authoritative, transactional style.
• Power over people.
• Motivate through reward and punishment.
Leaders have followers.
• Use a charismatic, transformational style.
• Power with people.
• Motivate through persuasion
and extrinsic rewards.
@NACWAA #IAAeast13
Task Focused
People Focused
Maintain Stability
Produce Change
Execute Goals
Inspire Vision
Direct Culture
Shape Culture
Organize and Staff
Align People
Authority & Control
Persuasion & Influence
@NACWAA #IAAeast13
Do You Manage or Lead?
An employee comes into your office with a problem
or issue. They explain the whole scenario to you.
You have two choices:
1. Tell them what to do, and then ask them what
questions they may have about your solution.
2. Ask them what they think are possible
solutions, and which they think would work
How would you handle this situation?
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Effective Leaders & Managers
Self Awareness.
Emotional Intelligence.
Know Your People.
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Find a Balance
• Leadership without management can result in
chaos and inefficiency.
• Management without leadership can result in
tunnel vision and paralysis.
• Strong management skills and leadership skills
are necessary to be successful.
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