Nguyen Truong Nhat Quang (Mr.)
nhatquang342@gmail.com
+84 938 046 835
+84 168 7397 421
08-Dec-1989 (25 years old)
With typical traits of an INFP (ref. MBTI assessment) – a helper, and experiences in
social activities, I have aimed high on the road of serving people.
Competencies
-
English: advanced
German: elementary
Sign language
Teamwork
-
Advanced, thanks to social activities and customer service
Communication
-
Outstanding, with customer interaction skills
Language
Education
2010 – 2014
University of Social Sciences and Humanities
 Major: English Linguistics and Literature
 GPA: 7.4
2008 – 2010
Open University
 Major: Accounting
 GPA: 8.2
2007 – 2008
Hoa Sen University
 Major: Information Technology
 Discontinued.
Working
experience
Jun 2014 – present
HRBoss Vietnam
9F, President Place, 93
Nguyen Du, Dist. 1,
HCMC.
Tel: +84 8 3521 4950
Job-title: Client Solutions Specialist
 Managing multiple clients in Asia.
 Managing the right expectation to the clients timely.
 To provide analysis on production support process, as well as
on the product itself based on the client's feedback.
 To maintain the Service License Agreements in terms of
Client's Support.
 To report and track the System bugs to the bugs reporting
system.
Mar 2011 – Jun
2014
Officience Co. Ltd
117B Nguyen Dinh
Chinh St., Phu Nhuan
Dist., Ho Chi Minh
City.
Tel: +84 8 3844 7746
Job-title: Technical Operator / Customer service
Project: B-Process
 Receive third-party user calls.
 Monitor permanently the customer online ticketing platform.
 Follow ticket, troubleshooting and solving, according to priority
order (P1,2,3,4).
 Monitor and comply with standard SLAs.
 Escalate serious issues to direct manager and customer.
 Access remotely to customer network monitoring platform and
perform reboot/troubleshooting tasks.
Social
activities
Dec. 2013
Vinh Son orphanage (KonTum province)
 Visit and give basic necessities for children
Sept. 2013
Mid-Autumn festival (Dong Thap province)
 Encouraging scholarships, bicycles for excellent students.
Nov. 2012
Career Mentoring Program (Kien Giang province)
 Help high school students with advice on career orientation (e.g.
how to identify suitable career, what are common misleading
info, self-delusion, etc.)
Jun. 2012
Clean water project (Lam Dong province)
 Permanently suspended
Sept. 2011
Hearing-aid programme (CYT club)
 Diagnose and support poor children partially
2010 – 2011
Voluntary tour guide (Saigon Hotpot club)
 Be companion with foreign travellers to Vietnam’s must-come
destinations (e.g. Saigon, Mekong delta, Cu Chi tunnel)
 Culture exchange (traditional meal, coffee tour, etc.)
2010 – 2011
Mid-Autumn and International Children’s day (Donate for
children NGO, in Vinh Long province)
 Check-up for children, in association with CYT club
Contact Ref.
 Trần Thị Bích Ngọc
(Business Analyst)
o ngoc.tran@hrboss.com
o +84 93 337 1836
 Phạm Kim Phượng
(CFO personal assistant)
o kimphuong.pham@officience.com
o +84 90 686 0908