report on safety
Our
Commitment
On 17 July 1955, Walt Disney opened Disneyland® in
California, with the sincere goal of creating a park in which
“parents and children could have fun together”. In 1992,
Europeans were given the chance to experience the Disney®
magic with the opening of Disneyland Resort Paris, which
rapidly became the leading tourist destination on the continent.
In keeping with Walt's values and his vision of a magical
world dedicated to entertainment and dreams, the Disney
Parks throughout the world all place the highest priority on
the safety of both Guests and Cast Members. This enduring
commitment, reaffirmed daily, always comes first among the
four quality standards that guide all our operational decisions: safety, courtesy, show and efficiency.
The safety of those who work and play at our resorts is
our single most important responsibility as a theme park
operator. That is why we are so pleased to present the
Disneyland Resort Paris Safety Report, the first edition of a
publication developed specifically to provide a better
understanding of our ongoing efforts to make our properties
safe for the millions of people who visit them each year.
We are extremely proud of the engineers, maintenance
technicians and operators who comprise our extended
safety team, and most of this report is dedicated to describing their tireless, concerted efforts to keep our properties
safe.
Our commitment to safety is as much a part of our culture as our dedication to creating magical and unforgettable
experiences for the whole family.
Thank you for taking the time to learn more about our
commitment to safety, and we hope to see you at
Disneyland Resort Paris soon.
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PREVENTIVE SAFETY
Contents
Experiencing the Magic…
PREVENTIVE SAFETY
ATTRACTIONS
6
A systematic approach
7
Engineering safety technology
7
High manufacturing standards
8
Installation, testing and adjustments
8
Operational safety
9
Maintenance
13
Guest safety in the attractions
14
SHOWS AND PARADES
Every year, millions of visitors from around the world come to
Disneyland® Resort Paris. They share the fun
and fantasy we have always taken such pride in offering our Guests through a broad range of activities, from
experiencing attractions to dining, shopping and enjoying
live entertainment. Each of these activities is a source of enjoyment and fond memories for all, and, as the leading tourist destination in Europe, we have made the safety of our Guests, our Cast
Members and our property a priority. In fact, in addition to the two
Disney® Theme Parks (Disneyland® Park and Walt Disney Studios®
Park), seven Disney Hotels, an entertainment centre (Disney
Village) and the Disneyland Golf course, the site also includes
25,000 m² of warehouses, a garage, a service station,
stables, an energy plant and even a fire station. The
combined efforts of the many different Disneyland
Resort Paris teams are all aimed at ensuring
that our Guests have an unforgettable stay.
18
Event management
19
Parades
20
Fireworks
20
OCCUPATIONAL SAFETY
22
PUBLIC PLACES
24
SECURITY, PREVENTION AND ASSISTANCE
26
FOOD SAFETY
28
ENVIRONMENT
30
PLAYGROUNDS
32
… and ensuring safety
Disneyland Resort Paris developed its Safety Management System,
which is aimed at ensuring the safety of both
Guests and Cast Members and protecting the Resort's
ACTIVE SAFETY
physical assets and the environment. The implementation of
SAFETY TEAMS
34
ASSISTANCE INDIVIDUALS
36
this system involves several stages : An initial, long-term diagnosis, which results from the identification and evaluation of the risks
inherent in an infrastructure or an activity. An action plan for impro-
Fire Prevention & Rescue Department
37
First Aid Department
37
vement through prevention and protection. Performance measurement and monitoring, through audits conducted by Disneyland
Resort Paris staff and accredited experts. Continuous improvement via the ongoing re-evaluation of diagnoses and action
The information contained in this document reflects the state of the safety programme at
Disneyland Resort Paris at the time of publication. Certain measures described here may
change in compliance with continuous improvement of our safety policy.
plans in keeping with the lessons learned from performance analysis audits. The Safety Management System's
effectiveness results from its adaptability and
its objective of continuous
improvement.
4-5
Attractions
Due to the specific nature of riding attractions, control of all safety parameters is required over their entire development and operational cycle.
A
SYSTEMATIC APPROACH
In addition to observing high standards and using advanced technology,
the project teams of Disneyland® Resort Paris follow a formal requirement-based engineering process to incorporate appropriate safety
measures into the design and development of new attractions.
Key elements in this process include:
A systematic assessment of how effectively vehicles and their
restraint systems contain and restrain Guests.
A comprehensive safety analysis in which a variety of operating scenarios are analyzed to help designers anticipate and mitigate possible
hazards.
Rigorous peer reviews of design engineering.
Strict compliance with current standards.
ENGINEERING
SAFETY TECHNOLOGY
Disney® teams are particularly proud that Disneyland Resort Paris’
attractions are equipped with a broad range of advanced safety technologies - many of which we have developed internally. While each
attraction has a unique combination of safety systems and show elements, some of the safety technologies found in our rides include:
Redundant brakes that are designed to safely stop ride vehicles
even if the primary brake system fails.
Dual ride control systems that allow certain attractions to operate
only if both systems "agree" that monitored conditions for safe ride
operation have been satisfied.
Redundant track sensors that monitor vehicle speed and location.
Monitored seat belts, in certain attractions, that help identify restraining devices that may not be properly secured.
Automated barriers - such as station gates on certain attractions that provide a barrier for Guests attempting to board vehicles or entering the ride path prematurely.
Anti-rollback mechanisms in tracks and cars, designed to stop
vehicles on steep inclines from sliding backwards.
Multi-screen video monitoring that provides ride operators assigned
to the station with various views of ride vehicles, and Guests, in certain
attractions.
Computerized messaging systems that provide ride information to
operations, maintenance and engineering teams for troubleshooting.
Motor controller overspeed detection that tracks the speed of drive
motors and automatically shuts them down in the event that they exceed
acceptable velocities.
Backup power in case of power failure.
6-7
PREVENTIVE SAFETY
Attractions
OPERATIONAL SAFETY
HIGH
MANUFACTURING STANDARDS
During the manufacturing and production stages, Disneyland®
Resort Paris conducts rigorous inspections for the purpose of
monitoring the quality of materials used and to guarantee the
mechanical integrity of the attractions in its parks. The materials
and processes used in building our attractions are specified by
engineering and industry standards. When contracting for
attractions we work closely with vendors to verify that their
manufacturing is consistent with our own high standards.
INSTALLATION,
TESTING AND ADJUSTMENT
Once an attraction has been installed, the entire ride system
undergoes rigorous acceptance-test procedures that include the
verification of system responses, failure modes and performance
under loaded conditions.
Every attraction we install undergoes hundreds of hours of
review and testing before the first guest ever climbs aboard. Our
commitment to safety does not stop with installation and
testing, however; it continues throughout the life of the attraction.
8-9
Day-to-day safety
It is important that a ride be mechanically and structurally
sound. That is why our rigorous maintenance efforts - which
include thousands of hours of maintenance and inspection
each year - are an integral part of our daily routine.
The night shift
Every night once the Disney® Parks are closed, maintenance
teams inspect each attraction. Rides are not authorized for
operation the next day until scheduled preventive and corrective
maintenance procedures have been performed.
In addition to these nightly inspections, ride vehicles are regularly taken out of operation for scheduled service, where parts
are inspected, tested, and replaced as needed.
This entire attraction-maintenance programme is managed
through a computer-based system (CAMM – Computer-Aided
Maintenance Management) that tracks daily, weekly, monthly
and yearly maintenance requirements for all our attractions and
generates such work-management tools as work orders and
checklists. This system is an important resource designed to
facilitate the completion of maintenance activities on a timely
basis.
Partnership with engineers and technicians
At Disney Parks, engineers play a very important role in the
maintenance programme. These technicians have specialized
backgrounds in various fields, such as mechanical, electrical
and command and control engineering.
Engineers and ride technicians develop maintenance plans for
all of our attractions through careful review of relevant drawings,
systematic analysis of design documentation and extensive field
experience. Engineers are also responsible for updating maintenance plans as the engineering configuration of each ride is
upgraded and modified. Thanks to our in-house testing capacity, our engineers are able to troubleshoot systems with the
help of specially designed diagnostic tools and to determine
how strain, acceleration, impact and temperature may affect
the performance of component parts.
Our engineers and maintenance technicians work together on a
daily basis to refurbish ride vehicles and cycle-in new parts as
needed, all in an effort to confirm that the equipment we operate consistently satisfies predetermined standard.
PREVENTIVE SAFETY
«The preopening checklist ®
A day in the
life of the
attraction
maintenance
team
Even after the maintenance team has completed its inspections, our attractions cannot be
opened to the public without a final review and
approval from the operations team. Once they have
received confirmation from maintenance technicians
that the nightly maintenance routine has been completed, ride operators use a detailed checklist taken
from each attraction's operating guide to perform
pre-opening checks of key safety equipment, such
as seating restraints, video monitors and ride
control systems. In order to have sufficient time
to complete this important process, ride
operators typically begin their shifts
several hours before the first
guest is invited to board
the attraction.
6
The Maintenance Team
Leader turns the ride over
to the operator.
5
Before opening,
technicians carry out
a final check
on selected
attractions.
1
2
The technician carries out
the corrective
maintenance tasks
on the vehicles.
The
Maintenance
Team Leader
organizes and
assigns the scheduled
and known corrective
maintenance tasks.
7
Once the keys
have been
turned and the badge
numbers shown,
the attraction may open.
4
3
Technicians enter data
relative to the night
maintenance in the daybook
and into the CAMM
(Computer-Aided
Maintenance
Management).
The maintenance
technicians
perform daily
scheduled
inspections of key ride
components.
10 - 11
PREVENTIVE SAFETY
Attractions
2
Standards
1
Specific
standards: DIN 4112 for rides
(mechanical integrity); EN 13814
European standards for amusement
parks.
and specific regulations
apply to each activity.
The quality guide
Regulations: on
swimming pools or playgrounds
equipment safety,
for instance.
Defines the overall structure that has been set up at
Disneyland Resort Paris to ensure an optimum level of
quality and operational safety for all activities.
Some ISO standards
(inter national o rg anisation fo r
standardisation), such as NF EN ISO 2560
fo r w elding co nsum ables.
4
3
Their proper use
Which allows us
and implementation being guaranteed
on the field by:
to create our internal
operating documents:
Regulatory manuals: such as the
Hygiene & Safety file of a facility.
Quality controls:
to ensure the quality of parts
and materials used.
Operational
or maintenance
procedures.
Certifications:
for welders,
for instance.
Training
manuals.
Audits and checks to make
sure procedures are followed.
MAINTENANCE
Regulations, standards and testing
As a result of the diversity of its activities, Disneyland® Resort
Paris is subject to a whole range of decrees, regulations and
standards that clearly establish the line of conduct required for the
safety of our Guests and Cast Members. The standards ensuring the safety of our attractions are just as stringent. The
Quality Control department makes certain that parts manufactured both in Disney workshops and by subcontractors comply
with all standards. Several types of tests are performed on each
part, including visual, dimensional and non-destructive testing
that requires COFREND certification.
The Quality Control department also performs regular on-site
12 - 13
inspections of all attractions, an operation that consists of a
visual examination, which may be more in-depth as the situation requires.
The Quality Control department works hand-in-hand with the
maintenance departments responsible for servicing our attractions so that Disneyland Resort Paris can assure personal safety and ensure the protection of property.
Internal operations audit
Internal audits are conducted by engineers from the
Maintenance, Quality Assurance and Quality Control teams, as
well as the training department. These audits focus on key
elements relating to the operation of our attractions.
PREVENTIVE SAFETY
Attractions
GUEST
SAFETY IN THE ATTRACTIONS
Preventive safety for attractions
Just like engineers and maintenance technicians, the Guests
themselves have a critical role to play in preventing accidents that
can occur when posted rules in Disney® Parks are not followed.
Only Guests know their own physical limitations and special
health conditions.
Before they even arrive on our property, Guests can consult
safety information such as height requirements and health warnings for individual theme park attractions. There is also information to help disabled Guests prepare for a safe, enjoyable
visit. The Disneyland® Park and the Walt Disney Studios® Park
are the only two theme parks in France that have received the
Tourism and Handicap Label, which incorporates icons that
certify optimal accessibility for the four major categories of
disability (physical, visual, auditory and mental). Most of our
Parks’ attractions are therefore accessible to all, regardless of
disabilities.
14 - 15
This information is provided in the sales brochure, on our
website (disneylandparis.com) and in several sources of information available to Guests.
In our Parks, safety rules are not only indicated on guide maps
but also via approximately 1450 signs, which are posted at the
entrance to individual attractions, alongside queues and
aboard ride vehicles. Each of these signs follows a standard
international format, with clear language and intuitive instructional symbols to convey key safety messages across language
barriers. Ground markings are also an integral part of the safety system: standardized yellow and black warning stripes on
loading platforms, for instance, show Guests where to wait
before boarding vehicles.
In addition to visual signage, many of our rides are equipped
with audio or audiovisual messages to remind Guests of key
safety rules as they board attractions and as rides depart.
PREVENTIVE SAFETY
Attractions
Training of operators
Ride operators follow rigorous training programmes including
hands-on training as to the particular attraction to which they
are assigned. Attraction-specific training typically lasts several
days and is supplemented by on-the-job simulation exams.
Hands-on training in all aspects of safe ride operation includes:
Controlling vehicle motion through ride systems and uniform
dispatch procedures.
Monitoring the ride environment.
Proper seating configurations where specified.
Proper movements and postures.
Work safety.
Assistance to Guests.
Seating restraint systems.
Procedures for shutting down attractions.
Evacuation procedures.
Communication with other personnel monitoring or controlling
the rides.
Communication with visitors in multiple languages via
public-address systems.
16 - 17
At the end of these training programmes, ride operators undergo
an on-the-job assessment. Situational exercises and simulations
are conducted on a regular basis to give ride operators practical
experience.
As changes are made to attraction guidelines and procedures,
operators are retrained and their expertise is reassessed.
Operating guides
As part of our commitment to operational excellence, we have
developed comprehensive operating guides for each of our
attractions. These detailed manuals, which serve as the foundation for the training programmes, use a standardized format
to consolidate and organize information relevant to the proper
operation of attractions, including compliance standards and
opening and closing checklists. We systematically monitor
these guides and update them as changes are made in an
operating area.
nance technicians, whose objective is to establish policies for
safe operation and to ensure that both preventive and corrective
maintenance activities are continually improved. An engineering
group is responsible for maintaining a technological update
and may modify procedures and adapt and/or initiate training
programmes for maintenance technicians. Furthermore, the
resources deployed to carry out procedures and activate
corrective actions when necessary are continually analyzed
in periodic committee meetings. One of these committees
takes care of expertise management and human resources.
Once the necessary information has been collected, this
work group adapts it for inclusion in the training programmes
provided for maintenance technicians.
As well as the training provided to attraction operators, a continuing vocational training programme is scheduled for mainte-
PREVENTIVE SAFETY
Shows
& parades
EVENT
MANAGEMENT
Disney® Village
With restaurants and bars, cinemas, shops, and a discotheque, Disney
Village is an entrance-free entertainment center with access controlled
by specially trained Cast Members.
Temporary facilities used during special events, such as concerts are inspected by both a safety commission and an outside inspection bureau so
that a technical opinion can be obtained before seeking an authorization
from the prefecture and providing public access to the facilities.
Some leisure activities such as Davy Crockett’s Adventure treedrop adventure trail are managed by outside service providers that are also required
to comply with all Disney quality standards.
Guest Flow
In both the Disney Parks and Disney Village, dedicated teams are
responsible for guest flow during special events. The Guest Flow unit
takes into account the number of people present and the nature of
the event. It supervises crowd movement and makes sure that all
visitor traffic moves without mishap and as fluidly as possible.
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PREVENTIVE SAFETY
Shows & parades
PARADES
Special care is taken for the safety of our Guests during
parades. The primary objective of our efforts is to ensure that
safety boundaries are respected.
Cast Members are specially assigned to this task, while others
are responsible for guiding the parade floats and for making
sure that Guests are fully able to enjoy the magic at
Disneyland® Resort Paris.
FIREWORKS
More fireworks displays are presented at Disneyland Resort
Paris than at any other site in France: nearly 150 occasions
each year. The pyrotechnics committee at Disneyland Resort
Paris is responsible for making sure that firework displays take
place under optimal conditions and are safe. The safety of a
fireworks display depends on careful preparation. This group of
experts prepares technical documentation for each display.
This documentation includes information on the products
used, their transport, their packaging, the safety measures
required for their use, administrative authorizations, necessary
weather conditions.
20 - 21
Organizers have a wide range of means at their disposal to
optimize the management of fireworks displays, such as:
Two storage bunkers that comply with all current regulations.
A network of anemometers (wind-speed indicators) that
facilitate precise weather forecasting.
Highly qualified pyrotechnic specialists, all of whom hold K4
certificates.
Disneyland Resort Paris is always looking at new ways to
improve its fireworks :
Decrease the calibre of the pyrotechnics used.
Minimize noise pollution by developing quieter fireworks
products.
Disneyland Resort Paris has established rigorous procedures
that are strictly followed for each display.
The head pyrotechnic specialist, firemen, production assistants
and the operations manager meet before the start of the display.
Among other things, the number of Guests present and weather
conditions are taken into account.
No unauthorized people are allowed in the firing area, and special
procedures are followed to ensure that all residue and fallout from
the display is properly collected.
PREVENTIVE SAFETY
Occupational
safety
The Occupational Safety and Health (HST) department has developed an
approach to occupational risk prevention as part of the implementation of
the Safety Management System. The latter is based on the principle of
continuous improvement, including, among other things, the prevention of
occupational risks. This system is distinguished by a number of special
measures:
Training and the promotion of awareness among employees.
The hypothetical analysis and evaluation of risk at workstations.
The empirical analysis of accidents.
The consideration of safety and risk-reduction concerns prior to the
deployment of projects.
Maintaining full regulatory compliance for all facilities and equipment.
Evaluation and maintenance of a high degree of safety.
Disneyland® Resort Paris also conducts audits throughout its properties. The objective of these audits is to verify that work procedures and
methods comply with all current regulations. While conducting these
audits, the HST department works hand-in-hand with the Occupational
Health department on the various means deployed to improve working
conditions for employees. In keeping with this policy of continuous
improvement and anticipation of regulatory measures, several companywide technical committees have been created to optimize the management of risks related to noise, back strain, transport and logistics flows.
Occupational safety and health training programmes are provided for
staff at all levels. Certain skilled trades require specific training programmes in such areas as:
Hoisting and lifting machinery.
Personal protective equipment.
Chemical-related risks.
Appropriate movements and postures for the workplace.
Electrical hazards.
The role of this department is to identify and evaluate risks in order to
eliminate them at the source – in other words, to take preventive
measures by ensuring that everything has been done for a quick
response to risk situations.
22 - 23
PREVENTIVE SAFETY
Public places
Disneyland® Resort Paris includes a complex of buildings for public assembly,
such as restaurants, shops, bars, a discotheque and hotels. Their construction
and operation must meet a certain number of legal requirements. Prior to the
construction of these establishments, the fire prevention bureau of Disneyland
Resort Paris defined the applicable fire-safety measures and adaptations, if
any, which need to be made to meet regulatory changes. The operation of
these public-assembly buildings is subject to the approval of the Regional
Sub-Committee for Control of Fire Safety and Panic in Public Places and
High-Rise Buildings. This subcommittee, comprised of firemen, police officers, municipal representatives and representatives of organizations for disabled people, authorizes the operation of public-assembly buildings and may
require modifications to the building so that it can safely receive the public.
Once authorization for operation has been granted, the fire prevention
bureau of Disneyland Resort Paris remains in constant contact with the
accredited fire safety bureaus and prefectural departments that ensure
compliance with regulations concerning lifts, fire sprinkler stations, standpipe systems, electricity mains and natural gas installations. In this way,
Disneyland Resort Paris assures optimal safety conditions for its Guests
and Cast Members.
Swimming pools
Five out of the seven Disney ® Hotels are equipped with indoor or outdoor swimming pools, wading pools and jacuzzis. While public swimming pools are frequented throughout the day, the Disney Hotel pools
are primarily used between 5 pm and 10 pm due to their proximity to
the Disney Parks. That is why the minimum freshwater supply rate,
which is set by government regulation at 30 litres per day and per
swimmer, is exceeded by a wide margin in all our pools.
Disney teams analyze water quality (chlorine content and pH rate)
several times per day. Such analyses are also made each month by the
DDASS (the regional health and social affairs department).
The water discharge system allows water to be removed by overflow
or forced to flow back from the bottom according to the principle of
reverse hydrolicity. The grates at the bottom of the pools are checked
daily. All tiling on pool decks has a non-slip coating. Also, as required
by the French legislation, all our outdoor pools are equipped with safety barriers.
All lifeguards responsible for monitoring the pools at Disneyland Resort
Paris have either BNSSA (national water safety and rescue) or BESAN
(sports and swimming instruction) certification, which fully qualifies them to
rescue swimmers in difficulty. A certificate of advanced training in first aid
with equipment (AFCPSAM) and a certificate of training in first aid teams
(CFAPSE) are prerequisites to obtaining BNSSA or BESAN certification. As
a result of these training programmes, our lifeguards are able to provide first
aid and resuscitate individuals via cardiac massage and oxygen therapy
(bottles of oxygen and resuscitation equipment are available at each pool).
Furthermore, all of our lifeguards have now completed training in using semiautomated external defibrillators, and are thus fully trained emergency professionals ready to confront all types of situations.
Along with these training programmes, in which Cast Members must be
re-certified every five years, the Disneyland Resort Paris medical department organizes regular simulations at each pool to assess the lifeguards'
competency regarding rescue techniques, their knowledge of procedures
and their use of the equipment. These training sessions are supplemented
by rescue simulations in the pools.
24 - 25
PREVENTIVE SAFETY
SecurityPrevention
& Assistance
The Security, Prevention, and Assistance department’s mission is the
day-to-day security of people and property at Disneyland® Resort Paris.
It includes :
– Security of Guests and their property during their stay.
– Security and safety of Cast Members on our properties.
– Contributing to the protection of the Company's brand image.
In order to achieve these objectives, the Security, Prevention and
Assistance department has implemented a security and safety strategy
based on three main activities:
Regulatory prevention, through risk-analysis measures, regulations monitoring, and collaboration with local and state authorities.
Operational prevention, through surveillance measures, physical
presence on property, central security management system, and
both systematic and conditional prevention exercises adapted to
specific contexts and operational needs.
Security events management, including operational management
and Guests support.
26 - 27
PREVENTIVE SAFETY
Food safety
A team entirely dedicated to food safety supervises the 68 food-service
outlets located throughout Disneyland® Resort Paris. It is responsible for
monitoring compliance with French and European regulations.
The entire supply chain and the kitchens of Disneyland Resort Paris are
meticulously inspected to ensure that they are observing the general
principles of food safety. All suppliers must comply with our conditions,
specifications and a sanitary audit. In addition, all products delivered to
our parks are regularly subjected to microbiological and physicochemical
analyses. Additional inspections are conducted during acceptance
procedures at warehouses as well as directly within kitchens and at all
stages of food preparation. These inspections concern product quantity
and quality, as well as compliance with temperature requirements and
“best before” dates. The cleaning of equipment and the completion of
daily tasks are also subject to sanitary audits. Our vigilant measures are
rounded out with staff training in the principles of food safety.
28 - 29
PREVENTIVE SAFETY
Environment
Disneyland® Resort Paris has set up a management system to control the impact of our activity
on the environment.
A chemical product approval committee oversees the use of chemicals everywhere on our
properties by analysing their toxicity and verifying their compliance with regulations prior to
use, and seeks out substitute products where appropriate.
Disneyland Resort Paris also provides for the management of end-of-life products by
complying with the law in this regard and by taking active measures to control waste.
The environmental management system has provisions for monitoring and controlling
waste water and various other waste products produced by onsite activities. In this regard,
Disneyland Resort Paris performs more than 10,000 analyses in its own laboratory and has
the results corroborated by a certified independent laboratory.
Since Disneyland Resort Paris brings its magic to life 365 days a year, certain activities
may cause disturbances or result in noise pollution for the Resort's neighbours. In order
to minimize the impact of noise pollution, Disneyland Resort Paris is always developing
new and quieter fireworks displays.
Disneyland Resort Paris has more than 50 facilities classified for the protection of the
environment (ICPE) that are subject to specific safety measures due to the activities involved.
In this regard, Disneyland Resort Paris ensures rigorous monitoring of such facilities,
including its Parks central energy plant and paint shop services.
Disneyland Resort Paris has also introduced an in-house awareness programme for its
Cast Members, with open house days and special campaigns designed to allow each staff
member to demonstrate his or her commitment to the concept of “Environmentality” as
summed up in the words of Jiminy Cricket in the animated film Pinocchio: “Every little bit
makes a difference!”
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PREVENTIVE SAFETY
Playgrounds
The Disneyland® Park includes two outdoor playgrounds: Pocahontas
Indian Village in Frontierland® and Pirates' Beach in Adventureland®.
These facilities comply with all European standards and are inspected
each year by an independent control bureau and our in-house Quality
Control department. Standards and inspection procedures change
frequently. Such inspections ensure that equipment complies with all
standards.
Outdoor playground equipment experiences wear and tear inflicted
not only by children but also – and primarily – by weather conditions
(heat, wind, rain and frost). A daily visual inspection is conducted by
Disney® Parks operators in accordance with a detailed list of criteria.
In addition to this daily inspection, a monthly examination is conducted
for preventive maintenance purposes during which visible anomalies
are inventoried for corrective action.
All playgrounds are created around themes. The challenge confronted
by Disney teams is to select flexible materials (resins, wood, paint, and
metal parts) that are easy to customize yet strong enough to stand up
to frequent use by children and present no health hazards.
Each playground is equipped with signage indicating the appropriate
age group for use and advising parents not to leave their children
unsupervised.
Several different official bodies and authorities make regular inspections
of the entire resort. During these inspections, playgrounds are evaluated
for compliance with regulations.
32 - 33
PREVENTIVE SAFETY
Safety teams
Disneyland® Resort Paris stays in constant touch with local, national and international
authorities and pays close attention to their recommendations, as well as continually
re-evaluating security measures and adapting them to current situations.
The Operational Security department works with local security agencies to adapt the
number of security agents to fluctuations in Guest attendance. It also maintains a close
relationship with local authorities, police and constabulary as well as with train and subway
(RATP and SNCF) security services. As a result of this cooperation, there are security
personnel permanently stationed throughout the resort.
A number of special units are always available to back up the Operational Security
team, including equestrian, canine, explosives, VIP security and anti-fraud units as well
as other specialized teams. In addition to these specialized units, other select
resources are also available. A logistics vehicle loaded with emergency equipment,
for example, is always ready to intervene and/or cordon off a risk-prone area.
34 - 35
PREVENTIVE SAFETY
Assistance
to persons
FIRE
PREVENTION AND RESCUE
The firefighting unit constitutes the first link in the emergency response
chain. Its mission is to prevent fire and panic hazards and to provide
physical first aid. The firefighters of Disneyland® Resort Paris belong to
the Fire Prevention and Rescue department, which maintains a constant
presence throughout the resort. This department comprises 100 men
and women divided into four fire-fighting forces ready to intervene
24 hours per day.
The Fire Prevention and Rescue department has all of the technical
means and equipment required to handle the various types of operation
it may be called upon to tackle. These resources and equipment are on
a par with the resources used in the public sector, making it possible for
the Fire Prevention and Rescue department to handle the same wide
variety of accidents and disasters that are dealt with by their colleagues
in the public fire and emergency response departments.
The Fire Prevention and Rescue department also includes an elite unit:
the GRIMP (Groupement d'Intervention en Milieu Périlleux – the response
unit for perilous situations). This unit's mission is to respond to emergency situations involving such attractions as Space Mountain: Mission 2,
Indiana Jones™ and the Temple of Peril or the Rock 'n' Roller Coaster
starring Aerosmith, all of which require special knowledge and exceptional physical capabilities.
Furthermore, the Fire Prevention and Rescue department cooperates
closely with local authorities in conducting full-scale simulation exercises,
which allow the firemen of Disneyland Resort Paris to coordinate their
operational procedures with those of outside forces and to optimize such
coordination in the event of a real disaster. These simulations also help
the Fire Prevention and Rescue department to verify that its response
measures are effective and reliable.
FIRST AID DEPARTMENT
Our nurses constitute the second link in the emergency response chain.
Qualified medical personnel provide emergency first aid services and
intermediate care for Guests and Cast Members.
Following the example of our firefighters, the nurses of Disneyland Resort
Paris maintain a presence throughout the resort. Their number varies
depending on the number of guests visiting the Disney Parks. The First Aid
department includes a complete team of nurses, group manager assistants
and an emergency physician to provide coverage for the entire Resort. It is
outfitted with the resources needed to respond to a variety of situations.
In addition to four infirmaries with 20 beds, it is also equipped with multipurpose medical monitors, semi-automated external defibrillators and a
manual defibrillator.
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PREVENTIVE SAFETY
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