WHIRLPOOL STANDARD TERMS AND CONDITIONS FOR DIRECT SALES IN
EU MEMBER STATES AND COUNTRIES ASSOCIATED WITH THE EU.
This site is owned and operated by Whirlpool (UK) Limited (Whirlpool, “we” or “us”).
Registered Office: P.O. Box 45, 209 Purley Way, Croydon CR9 4RY Registered
number: 2295156 Vat No: GB574108640.
If you want to ask anything about these terms & conditions or have any comments or
complaints about them, please write to us at Whirlpool UK, 209 Purley Way, Croydon
CR9 4RY or email us at appliances-uk@whirlpool.com or call us on 0344 815 8989.
Our terms and conditions comply with the laws of England & Wales and European
legislation and are designed to ensure that Whirlpool customers can shop on our
website with confidence. We recommend that you print a copy of these terms when
you make an order. We reserve the right to change these terms and conditions at
any time. It is your responsibility to read the terms and conditions posted on our
website each time you order a product. By placing an order, you agree to be bound
by the latest Whirlpool terms and conditions at the date of your order.
Privacy Notice
You can purchase with full trust by using our website as Whirlpool is committed to
protecting the confidentiality of personal data of its customers (e.g. name, address).
You disclose such data to Whirlpool to be able to place an order and to have the
delivery of the goods made to the right address. Concerning the correct treatment of
your personal data according to the Data Protection legislation, please read our
Privacy Notice which you find on our website as well.
Accuracy of Content
Whirlpool has taken every care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at time of publishing and all
products have been described in a clear and complete way. All prices are displayed
inclusive of VAT.
Availability
All products are subject to availability. If a product is out of stock, you will be unable
to place it in your shopping basket. There may be occasions when the availability
may be different to what is displayed on the site, e.g. when other orders have been
fulfilled before yours. In this instance we will send you an email or phone you to
advise you of the unavailability.
Prices
All prices are in pounds sterling and include VAT at 20% , and all prices of
Appliances are inclusive of delivery costs. Whirlpool reserves the right to change its
pricing at any time. The price of goods purchased shall be the price set forth at the
time of your order submission. Prices quoted over the phone may differ from those
shown on our website. Delivery Charges are included in the price of any Appliance.
Orders of Accessories or Consumables, when you are not purchasing an Appliance
in the same order, will incur a delivery charge if your order totals less than £50. If you
spend less than £50 (inclusive VAT) we will add a £3.99 (inclusive VAT) postage and
packing charge.* If you spend more than £50 (inclusive VAT) delivery will be free of
charge. Delivery charges cannot be refunded. If you have ordered Accessories with
your Appliance, these may arrive separately on a different delivery.
At the time of purchase of your appliance, you have the option to select collection of
your old appliance, where we will remove your old appliance and dispose of it for
you. Collection of your old appliance is free of charge.
Ordering Errors
You are able to correct errors on your order up to the point at which you click on
‘Make Payment’
on the final page of our ordering process.
Payment
We accept payment by Visa or MasterCard credit card or Visa debit card. Payment
in cash or by cheque is not accepted. The agreed price has to be paid in full; there is
no discount for immediate payment.
Reservation of title
Whirlpool retains ownership of ordered goods until the goods have been fully paid for
by you.
Contractual Warranty
If any deficiency or defect occurs with the goods delivered by us, you have the right
to claim for fulfillment of your order which can be repair or replacement of the
product. Under normal circumstances we will replace the defective goods with a new
one. This warranty is valid for 12 months from the delivery date. We will not charge
you any costs which relate to any replacement within this warranty period. If you
purchase an appliance/s from Whirlpool on our website,www.whirlpool.co.uk, you will
receive the 1 Year Standard Manufacturer Parts and Labour warranty, plus an extra
5 Years’ Parts warranty on the appliance free of charge. The 6 years’ parts warranty
period applies from the date of purchase of the appliance/s.
Liability
Whirlpool has established this website in a careful and professional way; if
nevertheless any mistakes occur, Whirlpool will remedy them in a prompt and proper
way; liability of Whirlpool for direct and demonstrated damages only exists by law if
the damage is caused with the intention or gross negligence of Whirlpool.
Right to Withdraw / Information concerning the right of Withdrawal
As a consumer you have the right to withdraw from the purchase of an item
according to local and European Law within 14 (fourteen) days after the date the
item is delivered. This applies to all items which are offered and purchased on this
website. To withdraw from a purchase you must notify us by letter, fax or email to
arrange collection of the item. There is no need to give any reason for the withdrawal
however to exercise your right of withdrawal you must return the item in the same
condition in which it was delivered to you within a 14 day period after giving notice. In
order to ensure delivery to Whirlpool in the same condition, we will arrange for a
carrier to collect and repackage the item in the dedicated packaging. Please note
that you are liable for the delivery costs of returning the item to us.
Please send any request for withdrawal, with your details, to the following address:
Online Returns Team
PEX Team
209 Purley way
Croydon
CR9 4RY
Email: appliances-uk@whirlpool.com
If the withdrawal is made in the above manner, the purchase contract for the item is
cancelled and we shall refund your money within 30 (thirty) days. The only exception
would be if you have used the item excessively or improperly, i.e. not just tested if it
is right for the intended purposes; in such a case you have to pay the loss value of
the item and the delivery costs.
Applicable Law
These conditions are governed by and construed in accordance of the laws of
England & Wales and the application of the United Nations Convention on Contracts
for the International Sale of Goods is expressly excluded.
Placing an order with Whirlpool
You can order selected Appliances and Accessories online, and Accessories via
telephone.
Telephone Orders
When placing an order with us over the telephone, we will advise you immediately if
the product is unavailable. You then have the choice if you wish to continue to place
the order. When you place an order over the telephone we will process your
payment and advise you of the order number. You will not receive written
confirmation of the order. We will advise you immediately if your payment details are
not authorised and will ask you to pay via another accepted method. We regret that
we are unable to take orders through our Online Order customer service line for
either Appliances or Accessories.
Website Orders
When placing an order with us on our website, we treat it as an offer to buy and will
send an email confirmation of the order. If the order is accepted, the product will be
dispatched at which point we enter into a legal contract with you. Payment is
processed at the time the goods are dispatched. We have the right to choose not to
accept any order; in this case we will contact you to advise you of this fact.
Use of this website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those
who access this website from the United Kingdom. Whirlpool makes no
representation that any products or services referred to in the materials on this
website are appropriate for use, or available, in other locations. Those who choose
to access this site from other locations are responsible for compliance with local laws
to the extent local laws are applicable.
Acknowledgement and acceptance of your order
Our presentation of the products/items on our website is only an invitation to you to
give us an order to purchase any such item. We will notify you by email promptly to
confirm receipt of your order. Our acceptance of your order will take place only after
review of your order and a written confirmation of acceptance of your order will be
sent to you. At the latest, there is an implied acceptance of your order upon dispatch
of the product(s) ordered. No contract is formed between you and Whirlpool until
such acceptance occurs.
Complaints Procedure
In the unlikely event that you need to escalate a complaint to Whirlpool (UK) Ltd.
there are two ways you can contact us:
By letter: Customer Care, Whirlpool UK, 209 Purley Way, Croydon. CR0 4XE
By email: whirlpool.uk@whirlpool.com
We endeavour to respond to emails within 2 - 3 working days & letters within 3 - 5
working days however, in some cases where we need to conduct some investigation
it may take a bit longer.